SMARTRENT, INC., 10-K filed on 3/5/2025
Annual Report
v3.25.0.1
COVER - USD ($)
$ in Millions
12 Months Ended
Dec. 31, 2024
Mar. 03, 2025
Jun. 30, 2024
Cover [Abstract]      
Document Type 10-K    
Amendment Flag false    
Document Annual Report true    
Document Transition Report false    
Document Period End Date Dec. 31, 2024    
Document Fiscal Year Focus 2024    
Document Fiscal Period Focus FY    
Current Fiscal Year End Date --12-31    
Entity Central Index Key 0001837014    
Entity File Number 001-39991    
Entity Registrant Name SMARTRENT, INC.    
Entity Incorporation, State or Country Code DE    
Entity Tax Identification Number 85-4218526    
Entity Address, Address Line One 8665 E. Hartford Drive    
Entity Address, Address Line Two Suite 200    
Entity Address, City or Town Scottsdale    
Entity Address, State or Province AZ    
Entity Address, Postal Zip Code 85255    
City Area Code 844    
Local Phone Number 479-1555    
Title of 12(b) Security Class A Common Stock, $0.0001 par value    
Document Financial Statement Error Correction [Flag] false    
Trading Symbol SMRT    
Security Exchange Name NYSE    
Entity Well-Known Seasoned Issuer No    
Entity Voluntary Filers No    
Entity Current Reporting Status Yes    
Entity Interactive Data Current Yes    
Entity Filer Category Accelerated Filer    
Entity Small Business false    
Entity Emerging Growth Company true    
Entity Ex Transition Period false    
ICFR Auditor Attestation Flag false    
Entity Shell Company false    
Entity Public Float     $ 445.8
Entity Common Stock, Shares Outstanding   192,701,270  
Auditor Name Deloitte & Touche LLP    
Auditor Location Tempe, Arizona    
Auditor Firm ID 34    
Auditor Opinion

Opinion on the Financial Statements

We have audited the accompanying consolidated balance sheets of SmartRent, Inc. and subsidiaries (the “Company”) as of December 31, 2024 and 2023, the related consolidated statements of operations, comprehensive loss, shareholders’ equity, and cash flows, for each of the three years in the period ended December 31, 2024, and the related notes (collectively referred to as the “financial statements”). In our opinion, the financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 2024 and 2023, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2024, in conformity with accounting principles generally accepted in the United States of America.

   
Documents Incorporated by Reference [Text Block]

Part III incorporates by reference certain information from the registrant’s definitive proxy statement (the “Proxy Statement”) for the 2025 Annual Meeting of Stockholders. The Proxy Statement will be filed with the Securities and Exchange Commission within 120 days of the registrant’s fiscal year ended December 31, 2024.

   
v3.25.0.1
CONSOLIDATED BALANCE SHEETS - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Current assets    
Cash and cash equivalents $ 142,482 $ 215,214
Restricted cash, current portion 495
Accounts receivable, net 59,299 61,903
Inventory 35,261 41,575
Deferred cost of revenue, current portion 8,727 11,794
Prepaid expenses and other current assets 11,881 9,359
Total current assets 257,650 340,340
Property and equipment, net 2,451 1,400
Deferred cost of revenue 3,073 11,251
Goodwill 117,268 117,268
Intangible assets, net 23,375 27,249
Other long-term assets 16,359 12,248
Total assets 420,176 509,756
Current liabilities    
Accounts payable 8,716 15,076
Accrued expenses and other current liabilities 27,245 24,976
Deferred revenue, current portion 35,071 77,257
Total current liabilities 71,032 117,309
Deferred revenue 52,588 45,903
Other long-term liabilities 7,121 4,096
Total liabilities 130,741 167,308
Commitments and contingencies (Note 12)
Convertible preferred stock, $0.0001 par value; 50,000 shares authorized as of December 31, 2024 and December 31, 2023; no shares of preferred stock issued and outstanding as of December 31, 2024 and December 31, 2023 0 0
Stockholders' equity    
Class A common stock, $0.0001 par value; 500,000 shares authorized as of December 31, 2024 and December 31, 2023, respectively; 192,049 and 203,327 shares issued and outstanding as of December 31, 2024 and December 31, 2023, respectively 19 20
Additional paid-in capital 637,361 628,156
Accumulated deficit (347,847) (285,512)
Accumulated other comprehensive loss (98) (216)
Total stockholders' equity 289,435 342,448
Total liabilities, convertible preferred stock and stockholders' equity $ 420,176 $ 509,756
v3.25.0.1
CONSOLIDATED BALANCE SHEETS (Parenthetical) - $ / shares
Dec. 31, 2024
Dec. 31, 2023
Statement of Financial Position [Abstract]    
Convertible preferred stock, par value $ 0.0001 $ 0.0001
Convertible preferred stock, authorized 50,000,000 50,000,000
Convertible preferred stock, issued 0 0
Convertible preferred stock, outstanding 0 0
Class A common stock, par value $ 0.0001 $ 0.0001
Class A common stock, authorized 500,000,000 500,000,000
Class A common stock, issued 192,049,000 203,327,000
Class A common stock, shares outstanding 192,049,000 203,327,000
v3.25.0.1
CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS - USD ($)
shares in Thousands, $ in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Revenue      
Total revenue $ 174,885 $ 236,838 $ 167,821
Cost of revenue      
Total cost of revenue 114,547 187,309 166,473
Operating expense      
Research and development 29,369 28,805 29,422
Sales and marketing 18,446 19,209 20,872
General and administrative 54,295 44,674 55,305
Total operating expense 102,110 92,688 105,599
Loss from operations (41,772) (43,159) (104,251)
Interest income, net 8,242 8,580 1,946
Other income (expense), net 154 (116) 595
Loss before income taxes (33,376) (34,695) (101,710)
Income tax expense (benefit) 267 (108) (5,388)
Net loss (33,643) (34,587) (96,322)
Other comprehensive loss      
Foreign currency translation adjustment 118 (40) (185)
Comprehensive loss $ (33,525) $ (34,627) $ (96,507)
Net loss per common share      
Net loss per common share basic $ (0.17) $ (0.17) $ (0.49)
Net loss per common share diluted $ (0.17) $ (0.17) $ (0.49)
Weighted-average number of shares used in computing net loss per share basic 199,181 200,700 195,575
Weighted-average number of shares used in computing net loss per share diluted 199,181 200,700 195,575
Hardware      
Revenue      
Total revenue $ 82,844 $ 137,201 $ 87,372
Cost of revenue      
Total cost of revenue 58,833 108,780 83,289
Professional Services      
Revenue      
Total revenue 18,803 35,473 32,301
Cost of revenue      
Total cost of revenue 31,160 55,495 59,547
Hosted Services      
Revenue      
Total revenue 73,238 64,164 48,148
Cost of revenue      
Total cost of revenue $ 24,554 $ 23,034 $ 23,637
v3.25.0.1
CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY - USD ($)
$ in Thousands
Total
Common Stock
Common Stock
Class A Common Stock
Additional Paid-in Capital
Accumulated Deficit
Accumulated other comprehensive (loss) income
Balance at the beginning at Dec. 31, 2021 $ 449,502 $ 19   $ 604,077 $ (154,603) $ 9
Balance (in Shares) at Dec. 31, 2021   193,864,000        
Stock-based compensation 13,716     13,716    
Issuance of common stock upon vesting of equity awards 1 $ 1        
Issuance of common stock upon vesting of equity awards, (in Shares)   3,026,000        
Common stock warrants issued to customers as consideration 72     72    
Common stock warrants related to marketing expense 217     217    
Reverse recapitalization, net of transaction costs (70)     (70)    
Tax withholdings related to net share settlement of equity awards (4,045)     (4,045)    
Tax withholdings related to net share settlement of equity awards, (in Shares)   (907,000)        
Exercise of options 219     219    
Exercise of options (in Shares)   465,000        
Net settlement related to exercise of options (33)     (33)    
Net settlement related to exercise of options, (in Shares)   (5,000)        
Exercise of warrants (in Shares)   1,874,000        
Exercise of warrants 3     3    
ESPP Purchases 1,125     1,125    
ESPP Purchases (in shares)   208,000        
Net loss (96,322)       (96,322)  
Other comprehensive loss (185)         (185)
Balance at the end at Dec. 31, 2022 364,200 $ 20   615,281 (250,925) (176)
Balance (in Shares) at Dec. 31, 2022   198,525,000        
Stock-based compensation 13,271     13,271    
Issuance of common stock upon vesting of equity awards, (in Shares)   2,259,000        
Common stock warrants issued to customers as consideration (193)     (193)    
Tax withholdings related to net share settlement of equity awards (1,925)     (1,925)    
Tax withholdings related to net share settlement of equity awards, (in Shares)   (658,000)        
Exercise of options 913     913    
Exercise of options (in Shares)   3,035,000        
Net settlement related to exercise of options, (in Shares)   (148,000)        
ESPP Purchases 809     809    
ESPP Purchases (in shares)   314,000        
Net loss (34,587)       (34,587)  
Other comprehensive loss (40)         (40)
Balance at the end at Dec. 31, 2023 342,448 $ 20   628,156 (285,512) (216)
Balance (in Shares) at Dec. 31, 2023   203,327,000        
Balance at the beginning at Dec. 31, 2023 $ 0          
Balance (in Shares) at Dec. 31, 2023 0          
Stock-based compensation $ 12,071     12,071    
Issuance of common stock upon vesting of equity awards, (in Shares)   1,486,000 775,000      
Tax withholdings related to net share settlement of equity awards (1,956)     (1,956)    
Tax withholdings related to net share settlement of equity awards, (in Shares)   (1,708,000)        
Exercise of options (1,496)     (1,496)    
Exercise of options (in Shares)   4,543,000        
Net settlement related to exercise of options, (in Shares)   (1,517,000)        
ESPP Purchases 586     586    
ESPP Purchases (in shares)   293,000        
Repurchases of Class A common stock (28,693) $ (1)     (28,692)  
Repurchases of Class A common stock (in Shares)   (15,150,000)        
Net loss (33,643)       (33,643)  
Other comprehensive loss 118         118
Balance at the end at Dec. 31, 2024 $ 289,435 $ 19   $ 637,361 $ (347,847) $ (98)
Balance (in Shares) at Dec. 31, 2024   192,049,000        
v3.25.0.1
CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
CASH FLOWS FROM OPERATING ACTIVITIES      
Net loss $ (33,643) $ (34,587) $ (96,322)
Adjustments to reconcile net loss to net cash used by operating activities      
Depreciation and amortization 6,495 5,533 4,262
Asset impairment     4,441
Impairment of investment in non-affiliate 2,250    
Non-employee warrant expense   (193) 289
Provision for warranty expense (1,295) 2,135 (784)
Non-cash lease expense 1,443 1,104 1,405
Stock-based compensation related to acquisition   109 811
Stock-based compensation 12,071 13,162 12,905
Compensation expense related to acquisition   2,057 5,042
Change in fair value of earnout related to acquisition (960) 412 310
Deferred tax benefit     (5,720)
Non-cash interest expense 146 139 107
Provision for excess and obsolete inventory 2,606 2,494 117
Provision for expected credit losses 1,436 819 242
Non-cash legal expense (Note 12 "Commitments and Contingencies") 4,955    
Change in operating assets and liabilities      
Accounts receivable 1,101 (177) (15,943)
Inventory (1,279) 31,689 (42,811)
Deferred cost of revenue 11,245 13,003 (9,880)
Prepaid expenses and other assets 4,541 838 5,570
Accounts payable (6,402) (3,484) 12,446
Accrued expenses and other liabilities (658) (11,046) 3,243
Deferred revenue (35,497) (16,800) 43,691
Lease liabilities (1,468) (1,226) (1,254)
Net cash (used in) provided by operating activities (32,913) 5,981 (77,833)
CASH FLOWS FROM INVESTING ACTIVITIES      
Payments for SightPlan acquisition, net of cash acquired     (129,676)
Payments for investment in non-affiliate   (2,250)  
Purchase of property and equipment (1,767) (147) (1,113)
Capitalized software costs (5,832) (3,626) (3,204)
Net cash used in investing activities (7,599) (6,023) (133,993)
CASH FLOWS FROM FINANCING ACTIVITIES      
Payments for repurchases of Class A common stock (28,566)    
Proceeds from warrant exercise     3
Proceeds from options exercise (1,496) 913 186
Proceeds from ESPP purchases 586 809 1,125
Taxes paid related to net share settlements of stock-based compensation awards (1,956) (1,925) (4,045)
Payments for business combination and private offering transaction costs     (70)
Payment of earnout related to acquisition (1,530) (1,702)  
Net cash used in financing activities (32,962) (1,905) (2,801)
Effect of exchange rate changes on cash and cash equivalents 247 (57) (264)
Net decrease in cash, cash equivalents, and restricted cash (73,227) (2,004) (214,891)
Cash, cash equivalents, and restricted cash - beginning of period 215,709 217,713 432,604
Cash, cash equivalents, and restricted cash - end of period 142,482 215,709 217,713
Reconciliation of cash, cash equivalents, and restricted cash to the consolidated balance sheets      
Cash and cash equivalents 142,482 215,214 210,409
Restricted cash, current portion 495 7,057
Restricted cash, included in other long-term assets     247
Total cash, cash equivalents, and restricted cash 142,482 215,709 217,713
Supplemental disclosure of cash flow information      
Interest paid 259 97 146
Cash paid for income taxes 236 78 197
Schedule of non-cash investing and financing activities      
Right-of-use ("ROU") assets obtained in exchange for new lease liabilities 6,235 0 2,776
Accrued property and equipment at period end 136 $ 9 $ 110
Stock repurchases excise tax charged to equity $ 127    
v3.25.0.1
Pay vs Performance Disclosure - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Pay vs Performance Disclosure      
Net Income (Loss) $ (33,643) $ (34,587) $ (96,322)
v3.25.0.1
Insider Trading Arrangements
3 Months Ended
Dec. 31, 2024
Trading Arrangements, by Individual  
Rule 10b5-1 Arrangement Adopted false
Non-Rule 10b5-1 Arrangement Adopted false
Rule 10b5-1 Arrangement Terminated false
Non-Rule 10b5-1 Arrangement Terminated false
v3.25.0.1
Cybersecurity
12 Months Ended
Dec. 31, 2024
Cybersecurity Risk Management, Strategy, and Governance [Abstract]  
Cybersecurity Risk Management Processes for Assessing, Identifying, and Managing Threats [Text Block]

Item 1C. Cybersecurity

Risk Management and Strategy

 

Our Board recognizes the critical importance of maintaining the trust and confidence of our customers, business partners, and employees. The Board is actively involved in oversight of our risk management program, and cybersecurity represents an important component of our integrated approach to enterprise risk management (“ERM”). We have implemented a cross-functional approach that is focused on preserving the confidentiality, integrity, and availability of the information that we collect and store by identifying, preventing, and mitigating cybersecurity threats and incidents and effectively responding to cybersecurity incidents when they occur. We have also implemented controls and procedures that provide for the escalation of certain cybersecurity incidents so that decisions regarding the public disclosure and reporting of such incidents can be made by management in a timely manner. We deploy technical safeguards that are designed to protect our information systems from cybersecurity threats, which are evaluated and improved through vulnerability assessments and cybersecurity threat intelligence. We have established and maintain an incident response and recovery plan that addresses the Company’s response to cybersecurity incidents, and such plans are tested and evaluated on a periodic basis.

We maintain a risk-based approach to identifying and overseeing cybersecurity risks presented by third parties, including vendors, service providers, and other external users of our systems, as well as the systems of third parties that could adversely impact our business in the event of a cybersecurity incident affecting those third-party systems. We provide annual, and upon hire, mandatory training for personnel regarding cybersecurity threats as a means to equip our personnel with effective tools to address cybersecurity threats, and to communicate our evolving information security policies, standards, processes and practices.

We engage in the periodic assessment and testing of our policies, standards, processes and practices that are designed to address cybersecurity threats and incidents. These efforts include a wide range of activities, including audits, assessments, tabletop exercises, threat modeling, vulnerability testing and other exercises. We engage third parties to perform assessments on our cybersecurity measures, including information security maturity assessments, audits and independent reviews of our information security control environment and operating effectiveness. Following such assessments, audits, and reviews we evaluate whether and how to adjust our cybersecurity policies, standards, processes, and practices based on the information provided by these assessments, audits, and reviews.

We did not identify any cybersecurity threats that have materially affected our business, including our business strategy, results of operations or financial condition in the calendar year ended December 31, 2024. However, despite our best efforts, we cannot eliminate all risks from cybersecurity threats or provide assurance that we have not experienced undetected cybersecurity events. For additional information regarding these risks, please refer to Item 1A, “Risk Factors,” in this Report.

 

Governance

Board of Directors’ Oversight of Risks from Cybersecurity Threats

The Audit Committee oversees our ERM process, including the management of risks arising from cybersecurity threats. The Board and the Audit Committee each receive quarterly and as needed presentations and updates on cybersecurity risks, including recent developments and evolving standards, vulnerability assessments, third-party and independent reviews, and the threat environment. The Board and the Audit Committee also receive prompt and timely information regarding any cybersecurity incident that requires escalation, as well as ongoing updates regarding any such incident until it has been addressed. On an annual basis, the Audit Committee reviews our approach to cybersecurity risk management with the members of our executive management team, including the Chief Financial Officer ("CFO"), Chief Legal Officer, Senior Vice President of Finance and Controller.

 

Management’s Role in Assessing and Managing our Material Risks from Cybersecurity Threats

We maintain an Incident Response Plan (the “Plan”) that involves a Security Incident Management Team (“SIMT”), comprised of members of our executive management, who work collaboratively across the Company to assess and respond to any cybersecurity incidents in accordance with the Plan.

The SIMT includes our Chief Technology Officer (“CTO”) and Vice President of Information Security, among other senior members of management, as well as their designees and experts as deemed necessary. The CTO and Vice President of Information Security each have significant experience managing risks or advising on cybersecurity issues. Through ongoing communications with the Information Security and Technology teams, the SIMT monitors the prevention, detection, mitigation and remediation of cybersecurity threats and incidents, and is informed of potential cybersecurity incidents by the Security Incident Response Team when potential threats are discovered through various channels. When appropriate, the SIMT reports such threats and incidents to the Chair of the Audit Committee, who determines whether to advise and convene the Audit Committee and/or Board.

Cybersecurity Risk Management Processes Integrated [Flag] true
Cybersecurity Risk Management Processes Integrated [Text Block] Our Board recognizes the critical importance of maintaining the trust and confidence of our customers, business partners, and employees. The Board is actively involved in oversight of our risk management program, and cybersecurity represents an important component of our integrated approach to enterprise risk management (“ERM”). We have implemented a cross-functional approach that is focused on preserving the confidentiality, integrity, and availability of the information that we collect and store by identifying, preventing, and mitigating cybersecurity threats and incidents and effectively responding to cybersecurity incidents when they occur.
Cybersecurity Risk Management Third Party Engaged [Flag] true
Cybersecurity Risk Third Party Oversight and Identification Processes [Flag] true
Cybersecurity Risk Materially Affected or Reasonably Likely to Materially Affect Registrant [Flag] false
Cybersecurity Risk Materially Affected or Reasonably Likely to Materially Affect Registrant [Text Block] We did not identify any cybersecurity threats that have materially affected our business, including our business strategy, results of operations or financial condition in the calendar year ended December 31, 2024. However, despite our best efforts, we cannot eliminate all risks from cybersecurity threats or provide assurance that we have not experienced undetected cybersecurity events
Cybersecurity Risk Board of Directors Oversight [Text Block] The Audit Committee oversees our ERM process, including the management of risks arising from cybersecurity threats. The Board and the Audit Committee each receive quarterly and as needed presentations and updates on cybersecurity risks, including recent developments and evolving standards, vulnerability assessments, third-party and independent reviews, and the threat environment. The Board and the Audit Committee also receive prompt and timely information regarding any cybersecurity incident that requires escalation, as well as ongoing updates regarding any such incident until it has been addressed.
Cybersecurity Risk Board Committee or Subcommittee Responsible for Oversight [Text Block] The Audit Committee oversees our ERM process, including the management of risks arising from cybersecurity threats.
Cybersecurity Risk Process for Informing Board Committee or Subcommittee Responsible for Oversight [Text Block] The Board and the Audit Committee each receive quarterly and as needed presentations and updates on cybersecurity risks, including recent developments and evolving standards, vulnerability assessments, third-party and independent reviews, and the threat environment. The Board and the Audit Committee also receive prompt and timely information regarding any cybersecurity incident that requires escalation, as well as ongoing updates regarding any such incident until it has been addressed.
Cybersecurity Risk Role of Management [Text Block]

We maintain an Incident Response Plan (the “Plan”) that involves a Security Incident Management Team (“SIMT”), comprised of members of our executive management, who work collaboratively across the Company to assess and respond to any cybersecurity incidents in accordance with the Plan.

The SIMT includes our Chief Technology Officer (“CTO”) and Vice President of Information Security, among other senior members of management, as well as their designees and experts as deemed necessary. The CTO and Vice President of Information Security each have significant experience managing risks or advising on cybersecurity issues. Through ongoing communications with the Information Security and Technology teams, the SIMT monitors the prevention, detection, mitigation and remediation of cybersecurity threats and incidents, and is informed of potential cybersecurity incidents by the Security Incident Response Team when potential threats are discovered through various channels.
Cybersecurity Risk Management Positions or Committees Responsible [Flag] true
Cybersecurity Risk Management Expertise of Management Responsible [Text Block] The CTO and Vice President of Information Security each have significant experience managing risks or advising on cybersecurity issues.
Cybersecurity Risk Management Positions or Committees Responsible Report to Board [Flag] true
Cybersecurity Risk Management Positions or Committees Responsible [Text Block]

The SIMT includes our Chief Technology Officer (“CTO”) and Vice President of Information Security, among other senior members of management, as well as their designees and experts as deemed necessary. The CTO and Vice President of Information Security each have significant experience managing risks or advising on cybersecurity issues. Through ongoing communications with the Information Security and Technology teams, the SIMT monitors the prevention, detection, mitigation and remediation of cybersecurity threats and incidents, and is informed of potential cybersecurity incidents by the Security Incident Response Team when potential threats are discovered through various channels. When appropriate, the SIMT reports such threats and incidents to the Chair of the Audit Committee, who determines whether to advise and convene the Audit Committee and/or Board.

v3.25.0.1
Description of Business
12 Months Ended
Dec. 31, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]  
Description of Business

NOTE 1. DESCRIPTION OF BUSINESS

SmartRent, Inc., and its wholly owned subsidiaries (collectively, the "Company"), is an enterprise real estate technology company that provides comprehensive management software and applications designed for property owners, managers and residents. Its suite of products and services, which includes both smart building hardware and cloud-based "SaaS" solutions, provides seamless visibility and control over real estate assets. The Company’s solutions can help lower operating costs, increase revenue, mitigate operational friction and protect assets for owners and operators, while providing a differentiated, elevated living experience for residents. The Company is headquartered in Scottsdale, Arizona.

v3.25.0.1
Significant Accounting Policies
12 Months Ended
Dec. 31, 2024
Accounting Policies [Abstract]  
Significant Accounting Policies

NOTE 2. SIGNIFICANT ACCOUNTING POLICIES

Basis of Presentation and Consolidation

The accompanying consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America. The Company's financial statements have been prepared on a consolidated basis and as of December 31, 2024 and 2023 and for the years ended December 31, 2024, 2023 and 2022 include the consolidated accounts of the Company. All significant intercompany accounts and transactions have been eliminated in the consolidated financial statements herein.

Foreign Currency

SmartRent, Inc.'s functional and reporting currency is United States Dollars (“USD”) and its foreign subsidiaries have a functional currency other than USD. Financial position and results of operations of the Company's international subsidiaries are measured using local currencies as the functional currency. Assets and liabilities of these operations are translated at the exchange rates in effect at the end of each reporting period. The Company's international subsidiaries' statements of operations accounts are translated at the weighted-average rates of exchange prevailing during each reporting period. Translation adjustments arising from the use of differing currency exchange rates from period to period are included in accumulated other comprehensive loss in stockholders’ equity. Gains and losses on foreign currency exchange transactions, as well as translation gains or losses on transactions denominated in currencies other than an entity’s functional currency, are reflected in the Consolidated Statements of Operations and Comprehensive Loss.

Liquidity

The accompanying financial statements have been prepared assuming the Company will continue as a going concern, which contemplates the realization of assets and liabilities and commitments in the normal course of business. Management believes that currently available resources will provide sufficient funds to enable the Company to meet its obligations for at least one year past the issuance date of these financial statements. The Company may need to raise additional capital through equity or debt financing to fund future operations until it generates positive operating cash flows. There can be no assurance that such additional equity or debt financing will be available on terms acceptable to the Company, or at all.

Use of Estimates

The preparation of financial statements in conformity with GAAP requires management to make estimates, judgments and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements, as well as the reported amounts of revenue and expense during the reporting period. These estimates made by management include valuing the Company’s inventories on hand, allowance for expected credit losses, intangible assets, earnout liabilities, warranty liabilities, stand-alone selling price of items sold, and certain assumptions used in the valuation of equity awards, including the estimated fair value of common stock warrants, and assumptions used to estimate the fair value of stock-based compensation expense. Actual results could differ materially from those estimates.

Acquisitions

In March 2022, the Company purchased all of the outstanding equity interests of SightPlan in an acquisition that meets the definition of a business combination, for which the acquisition method of accounting was used (see Note 14). The acquisition was recorded on the date that the Company obtained control over the acquired business. The consideration paid was determined on the acquisition date. The acquisition-related costs, such as professional fees, were excluded from the consideration transferred and were recorded as expense in the period incurred. Assets acquired and liabilities assumed by the Company were recorded at their estimated fair values, while goodwill was measured as the excess of the consideration paid over the fair value of the net identifiable assets acquired and liabilities assumed.

Net Loss Per Share Attributable to Common Stockholders

The Company follows the two-class method to include the dilutive effect of securities that participated in dividends, if and when declared, when computing net income per common share. The two-class method determines net income per common share for each class of common stock and participating securities according to dividends, if and when declared or accumulated and participation rights in undistributed earnings. The two-class method requires income available to common stockholders for the period to be allocated between common stock and participating securities based upon their respective rights to receive dividends as if all income for the period had been distributed. The anti-dilutive effect of potentially dilutive securities is excluded from the computation of net loss per share because inclusion of such potentially dilutive shares on an as-converted basis would have been anti-dilutive.

The Company considers any unvested common shares subject to repurchase to be participating securities because holders of such shares have non-forfeitable dividend rights in the event a dividend is paid on common stock. The holders of unvested shares of common stock subject to repurchase do not have a contractual obligation to share in losses.

Basic net loss per share attributable to common stockholders is calculated by dividing the net loss attributable to common stockholders by the weighted-average number of shares of common stock outstanding during the period, adjusted for outstanding shares that are subject to repurchase and any shares issuable by the exercise of warrants for nominal consideration.

Diluted net loss per share is computed by giving effect to all potentially dilutive securities outstanding for the period using the treasury stock method or the if-converted method based on the nature of such securities. For periods in which the Company reports a net loss, the diluted net loss per common share attributable to common stockholders is the same as basic net loss per common share attributable to common stockholders, because inclusion of such potentially dilutive shares on an as-converted basis would have been anti-dilutive.

Cash and Cash Equivalents

The Company considers financial instruments with an original maturity of three months or less to be cash and cash equivalents. The Company maintains cash and cash equivalents at multiple financial institutions, and, at times, these balances exceed federally insurable limits. As a result, there is a concentration of credit risk related to amounts on deposit. The Company believes any risks are mitigated through the size and security of the financial institution at which its cash balances are held.

Restricted Cash

The Company considers cash to be restricted when withdrawal or general use is legally restricted. The Company reports the current portion of restricted cash as a separate item in the Consolidated Balance Sheets and the non-current portion is a component of other long-term assets in the Consolidated Balance Sheets. The Company determines current or non-current classification based on the expected duration of the restriction.

Accounts Receivable, net

Accounts receivable consist of balances due from customers resulting from the sale of hardware, professional services and Hosted Services. Accounts receivable are recorded at invoiced amounts, are non-interest bearing and are presented net of the associated allowance for expected credit losses on the Consolidated Balance Sheets. The allowance for expected credit losses totaled $2,797 and $1,361 as of December 31, 2024, and December 31, 2023, respectively. The provision for expected credit losses is recorded in general and administrative expenses in the accompanying Consolidated Statements of Operations and Comprehensive Loss. The provision for expected credit losses totaled $1,436, $819 and $242 for the years ended December 31, 2024, 2023 and 2022, respectively. The Company evaluates the collectability of the accounts receivable balances and has determined the allowance for expected credit losses based on a combination of factors, which include the nature of the relationship and the prior collection experience the Company has with the account and an evaluation for current and projected economic conditions as of the Consolidated Balance Sheets date. Accounts receivable determined to be uncollectible are charged against the allowance for expected credit losses. Actual collections of accounts receivable could differ from management’s estimates.

Significant Customers

A significant customer represents 10% or more of the Company’s total revenue or net accounts receivable balance at each respective Consolidated Balance Sheet date. Revenue as a percentage of total revenue and accounts receivable as a percentage of total accounts receivable for each significant customer follows.

 

 

Accounts Receivable

 

Revenue

 

 

As of

 

For the years ended

 

 

December 31, 2024

 

December 31, 2023

 

December 31, 2024

 

December 31, 2023

 

December 31, 2022

Customer A

 

14%

 

18%

 

*

 

12%

 

*

Customer B

 

*

 

13%

 

*

 

*

 

*

Customer C

 

12%

 

*

 

12%

 

*

 

*

Customer D

 

21%

 

*

 

10%

 

*

 

*

Customer E

 

*

 

*

 

12%

 

12%

 

15%

Customer F

 

*

 

*

 

*

 

*

 

12%

* Total less than 10% for the respective period

 

Inventory

Inventories, which are comprised of smart home equipment and components, are stated at the lower of cost or net realizable value with cost determined under the first-in, first-out method. The Company adjusts the inventory balance based on anticipated obsolescence, usage and historical write-offs.

In August 2023, the Company entered into the Agreement with ADI, pursuant to which, ADI agreed to serve as the Company's non-exclusive hardware fulfillment partner throughout the United States, Canada, and Puerto Rico. The Company is subject to certain buy-back provisions relating to the transferred inventory. As of December 31, 2024 and December 31, 2023, the Company recorded $537 and $851 in connection with the buy-back provision, which is recorded in other current liabilities on the Consolidated Balance Sheets.

Goodwill

Goodwill represents the excess of cost over net assets of the Company's completed business combinations. The Company tests for potential impairment of goodwill on an annual basis as of September 30 to determine if the carrying value is less than the fair value. The Company will conduct additional tests between annual tests if there are indications of potential goodwill impairment. During the year ended December 31, 2024, the Company conducted an interim test as of July 31, 2024 following the departure of the Company's former Chief Executive Officer ("CEO") and decline in the Company's stock price. The Company concluded that goodwill was not impaired as of July 31, 2024. No goodwill impairment has been recorded as of December 31, 2024 and December 31, 2023.

Intangible Assets

The Company recorded intangible assets with finite lives, including customer relationships and developed technology, as a result of acquisitions made in prior years. Intangible assets are amortized on a straight-line basis based on their estimated useful lives. The estimated useful life of these intangible assets are as follows.

 

 

Estimated useful life (in years)

 

Trade name

 

5

 

Customer relationships

 

10 - 13

 

Developed technology

 

1 - 7

 

 

Property and Equipment, net

Property and equipment is stated at cost, net of accumulated depreciation and amortization. Costs of improvements that extend the economic life or improve service potential are capitalized. Expenditures for routine maintenance and repairs are charged to expense as incurred. Repairs and maintenance expense for the years ended December 31, 2024, 2023 and 2022 was $21, $26 and $50, respectively, and is included in general and administrative expense in the accompanying Consolidated Statements of Operations and Comprehensive Loss.

Depreciation and amortization are included in cost of revenue and general and administrative expenses and are computed using the straight-line basis over estimated useful lives of those assets as follows.

 

Estimated useful life (in years)

Computer hardware and software

5

Furniture and fixtures

7

Warehouse equipment

15

Leasehold improvements

Shorter of the estimated useful life or lease term

 

Impairment of Long-Lived Assets

The Company reviews long-lived assets, including property and equipment, intangible assets and operating lease right of use assets for impairment when events or changes in circumstances indicate that the carrying amount may not be recoverable. Recoverability of these assets, or asset groups, is measured by comparing the carrying amounts of such assets or asset groups to the future undiscounted cash flows that such assets or asset groups are expected to generate. If such assets are impaired, the impairment recognized is measured by the amount by which the carrying amount of the assets exceeds the fair value of the assets.

Leases

The Company classifies an arrangement as a lease at inception by determining if the arrangement conveys the right to control the use of the identified asset for a period of time in exchange for consideration. If the arrangement is identified as a lease, classification is determined at the commencement of the arrangement. Operating lease liabilities are recognized at the present value of the future lease payments at the lease commencement date.

The Company estimates its incremental borrowing rate to discount future lease payments. The incremental borrowing rate reflects the interest rate that the Company would expect to pay to borrow on a collateralized basis an amount equal to the lease payments in a similar economic environment over a similar term. Operating lease right-of-use (“ROU”) assets are based on the corresponding lease liability adjusted for any lease payments made at or before commencement, initial direct costs and lease incentives. Certain leases also include options to renew or terminate the lease at the election of the Company. The Company evaluates these options at lease inception and on an ongoing basis. Renewal and termination options that the Company is reasonably certain to exercise are included when classifying leases and measuring lease liabilities. Operating lease expense is recognized on a straight-line basis over the lease term. Variable lease costs are expensed as incurred. The Company has lease agreements with lease and non-lease components, which are accounted for as a single lease component for all classes of assets. Lease payments for short-term leases with a term of twelve months or less are expensed on a straight-line basis over the lease term. Operating leases are included in other long-term assets, accrued expenses and other current liabilities, and other long-term liabilities.

Warranty Allowance

The Company provides its customers with limited-service warranties associated with product replacement and related services. The warranty typically lasts one year following the installation of the product. The estimated warranty costs, which are expensed at the time of sale and included in hardware cost of revenue, are based on the results of product testing, industry and historical trends and warranty claim rates incurred and are adjusted for identified current or anticipated future trends as appropriate. Actual warranty claim costs could differ from these estimates. For the years ended December 31, 2024, 2023 and 2022, warranty expense included in cost of hardware revenue was $261, $2,142 and $852, respectively. The lower warranty expense during the year ended December 31, 2024 was primarily attributable to the Company's release of an $864 accrual related to the replacement of deficient batteries as disclosed in the paragraph below. As of December 31, 2024, and December 31, 2023, the Company’s warranty allowance was $1,077 and $2,215, respectively, and is recorded in other current liabilities on the Consolidated Balance Sheets.

During the year ended December 31, 2020, the Company identified a deficiency with batteries contained in certain hardware sold and included an estimate of the expected cost to remove these batteries, which were acquired from one supplier, in its warranty allowance. During the year ended December 31, 2024, the Company determined the battery replacements were complete and released the remaining warranty accrual of $864 related to the battery deficiency. As of December 31, 2024, there is no amount in the Company’s warranty allowance related to the remaining cost of replacement for this identified battery deficiency. As of December 31, 2023, $864 is included in the Company’s warranty allowance related to the remaining cost of replacement for this identified battery deficiency.

During the year ended December 31, 2023, the Company identified a deficiency with the firmware and sensor accuracy of certain hardware sold and included an estimate of the expected cost to update the related firmware and hardware in its warranty allowance. As of December 31, 2023, $410 is included in the Company’s warranty allowance related to the remaining cost to perform the firmware and hardware updates. The affected hardware and firmware was fully updated during 2024, and therefore, as of December 31, 2024, there is no amount in the Company's warranty allowance related to the remaining cost to perform the firmware and hardware updates.

 

 

As of

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Warranty reserve beginning balance

 

$

2,215

 

 

$

2,277

 

Non-recurring warranty items incurred

 

 

291

 

 

 

1,746

 

Warranty (reversal) accrual for completed projects

 

 

(134

)

 

 

327

 

Warranty settlements

 

 

(1,295

)

 

 

(2,135

)

Warranty reserve ending balance

 

$

1,077

 

 

$

2,215

 

 

 

Fair Value of Financial Instruments

Fair value is based on the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Assets and liabilities subject to on-going fair value measurement are categorized and disclosed into one of three categories depending on observable or unobservable inputs employed in the measurement. These two types of inputs have created the following fair value hierarchy.

Level 1: Quoted prices in active markets that are accessible at the measurement date for assets and liabilities.

Level 2: Observable prices that are based on inputs not quoted in active markets but corroborated by market data.

Level 3: Unobservable inputs are used when little or no market data is available.

This hierarchy requires the Company to minimize the use of unobservable inputs and to use observable market data, if available, when determining fair value. The Company recognizes transfers between levels of the hierarchy based on the fair values of the respective financial measurements at the end of the reporting period in which the transfer occurred. There were no transfers between levels of the fair value hierarchy during the years ended December 31, 2024 or 2023. The carrying amounts of the Company’s accounts receivable, accounts payable and accrued and other liabilities approximate their fair values due to their short maturities.

Revenue Recognition

The Company derives its revenue primarily from sales of systems that consist of hardware devices, professional services and Hosted Services to assist property owners and property managers with visibility and control over assets, while providing all-in-one home control offerings for residents. Revenue is recorded when control of these products and services is transferred to the customer in an amount that reflects the consideration the Company expects to be entitled to receive in exchange for those products and services.

The Company may enter into contracts that contain multiple distinct performance obligations. The transaction price for a typical arrangement includes the price for: smart home hardware devices, professional services, and a subscription for use of the Company's software (“Hosted Services”). Included in these contracts are centrally connected devices ("Hub Devices"), which integrate the Company’s enterprise software with third party smart devices. Historically, the Company only sold non-distinct Hub Devices. During the year ended December 31, 2022, the Company began shipping Hub Devices with features that function independently from its software subscription ("distinct Hub Devices"). Non-distinct Hub Devices are recognized as a single performance obligation with the Company’s software in Hosted Services revenue, while distinct Hub Devices are recognized as a separate performance obligation in hardware revenue. When distinct Hub Devices are included in a contract, the Hosted Services performance obligation is comprised of only the Company’s software.

The Company considers delivery for each of the hardware, professional services and Hosted Services to be separate performance obligations. The hardware performance obligation includes the delivery of smart home hardware and distinct Hub Devices. The professional services performance obligation includes the services to install the hardware. The Hosted Services performance obligation provides a subscription that allows the customer access to software during the contracted-use term when the promised service is provided to the customer. Also included in the hosted service performance obligation are non-distinct Hub Devices that only function with a subscription to the Company’s software.

Payments are received by the Company by check or automated clearing house payments and payment terms are determined by individual contracts and generally range from due upon receipt to net 30 days. Taxes collected from customers and remitted to governmental authorities are not included in reported revenue. Payments received from customers in advance of revenue recognition are reported as deferred revenue. The Company has elected the following practical expedients following the adoption of ASC 606:

Shipping and handling costs: the Company elected to account for shipping and handling activities that occur after the customer has obtained control of a good as fulfillment activities (i.e., an expense) rather than as a promised service and are recorded as hardware cost of revenue. Amounts billed for shipping and handling fees are recorded as revenue.
Sales tax collected from customers: the Company elected to exclude from the measurement of transaction price all taxes assessed by a government authority that are both imposed on and concurrent with a specific revenue-producing transaction and collected by us from a customer.
Measurement of the transaction price: the Company applies the practical expedient that allows for inclusion of the future auto-renewals in the initial measurement of the transaction price. The Company only applies these steps when it is probable that it will collect the consideration to which it is entitled in exchange for the goods or services it transfers to a customer.
Significant financing component: the Company elected not to adjust the promised amount of consideration for the effects of a significant financing component when the period between the transfer of promised goods or services and when the customer pays for the goods or services will be one year or less.

Timing of Revenue Recognition is as follows.

Hardware Revenue

Hardware revenue results from the direct sale to customers of hardware smart home devices, which devices generally consist of a distinct Hub Device, door locks, thermostats, sensors, and light switches. These hardware devices provide features that function independently without subscription to the Company's software, and the performance obligation for hardware revenue is considered satisfied, and revenue is recognized at a point in time when the hardware device is shipped to the customer. The Company generally provides a one-year warranty period on hardware devices that are delivered and installed. The cost of the warranty is recorded as a component of cost of hardware revenue.

Professional Services Revenue

Professional services revenue results from installing smart home hardware devices, which does not result in significant customization of the product and is generally performed over a period from two to four weeks. Installations can be performed by the Company's employees, contracted out to a third-party with the Company's employees managing the engagement, or the customer can perform the installation themselves. The Company’s professional services contracts are generally arranged on a fixed price basis, and revenue is recognized over the period in which the installations are completed.

Hosted Services Revenue

Hosted Services revenue primarily consists of monthly subscription revenue generated from fees that provide customers access to one or more of the Company’s software applications including access controls, asset monitoring and related services, and our Community WiFi solution, which provides communities with a private, device-dedicated WiFi network. These subscription arrangements have contractual terms ranging from one month to ten years and include recurring fixed plan subscription fees. Arrangements with customers do not provide the customer with the right to take possession of the Company’s software at any time. Customers are granted continuous access to the services over the contractual period. Accordingly, fees collected for subscription services are recognized on a straight-line basis over the contract term beginning on the date the subscription service is made available to the customer. Variable consideration is immaterial.

Also included in Hosted Services revenue are non-distinct Hub Devices. The Company considers those devices and hosting services subscription a single performance obligation and therefore defers the recognition of revenue for those devices upon shipment to the customer. The revenue is then amortized over its average service life. When a non-distinct Hub Device is included in a contract that does not require a long-term service commitment, the customer obtains a material right to renew the service because purchasing a new device is not required upon renewal. If a contract contains a material right, proceeds are allocated to the material right and recognized over the period of benefit, which is generally four years.

Cost of Revenue

Cost of revenue consists primarily of direct costs of products and services together with the indirect cost of estimated warranty expense and customer care and support over the life of the service arrangement.

Hardware

Cost of hardware revenue consists primarily of direct costs of products, such as the distinct Hub Device, hardware devices, supplies purchased from third-party providers, and shipping costs, together with indirect costs related to warehouse facilities (including depreciation and amortization of capitalized assets and right-of-use assets), infrastructure costs, personnel-related costs associated with the procurement and distribution of products and warranty expenses together with the indirect cost of customer care and support.

Professional Services

Cost of professional services revenue consists primarily of direct costs related to personnel-related expenses for installation and supervision of installation services, general contractor expenses and travel expenses associated with the installation of products and indirect costs that are also primarily personnel-related expenses in connection with training of and ongoing support for customers and residents.

Hosted Services

Cost of Hosted Services revenue consists primarily of the amortization of the direct costs of non-distinct Hub Devices, consistent with the revenue recognition period noted above in "Hosted Services Revenue", and infrastructure costs associated with providing software applications together with the indirect cost of customer care and support over the life of the service arrangement.

Deferred Cost of Revenue

Deferred cost of revenue includes all direct costs included in cost of revenue for Hosted Services and non-distinct Hub Devices that have been deferred to future periods.

Stock-Based Compensation

Our stock-based compensation consists of stock options and restricted stock units ("RSUs") granted to our employees and directors during the periods presented. Stock-based awards are measured based on the grant date fair value. We estimate the fair value of stock option awards on the grant date using the Black-Scholes option-pricing model. The fair value of RSUs is based on the grant date fair value of the stock price. The fair value of these awards is recognized as compensation expense on a straight-line basis over the requisite service period in which the awards are expected to vest. Forfeitures are recognized as they occur by reversing previously recognized compensation expense.

The Black-Scholes model considers several variables and assumptions in estimating the fair value of stock-based awards. These variables include the per share fair value of the underlying common stock, exercise price, expected term, risk-free interest rate, expected annual dividend yield, and the expected stock price volatility over the expected term and forfeitures, which are recognized as they occur. For all stock options granted, we calculated the expected term using the simplified method for “plain vanilla” stock option awards.

 

Research and Development

These expenses relate to the research and development of new products and services and enhancements to the Company’s existing product offerings. The Company accounts for the cost of research and development by capitalizing qualifying costs, which are incurred during the product development stage, and amortizing those costs over the product’s estimated useful life, which generally ranges from three to five years depending on the type of application. The Company expenses preliminary evaluation costs as they are incurred before the product development stage, as well as post development implementation and operation costs, such as training, maintenance and minor upgrades. During the years ended December 31, 2024, 2023 and 2022, the Company capitalized $5,270, $3,919 and $2,746, respectively, of research and development costs in other long-term assets on the Consolidated Balance Sheets. As of December 31, 2024, the Company had capitalized $12,334 of research and development costs in other long-term assets on the Consolidated Balance Sheets, of which $9,543 remained to be amortized. As of December 31, 2023, the Company had capitalized $7,064 of research and development costs in other long-term assets on the Consolidated Balance Sheets, of which $6,163 remains to be amortized.

Advertising

Advertising costs are expensed as incurred and recorded as a component of sales and marketing expense. The Company incurred $650, $432 and $292 of advertising expenses for the years ended December 31, 2024, 2023 and 2022, respectively.

Segments

The Company has one operating segment and one reportable segment. Its chief operating decision maker ("CODM") was the Company's Chief Executive Officer until the Chief Executive Officer’s resignation on July 29, 2024. On that date, a management committee comprised of certain of the Company’s then executives became the CODM until February 24, 2025 (the “Start Date”) and effective the Start Date, the Company appointed a new President and Chief Executive Officer who currently acts as the CODM. The CODM reviews financial information on a consolidated basis for purposes of allocating resources and evaluating financial performance. The Company’s principal operations are in the United States and the Company’s long-lived assets are located primarily within the United States. Refer to Note 13 - Segment Reporting for more information on the Company's operating and reportable segments.

Recent Accounting Guidance

Recent Accounting Guidance Not Yet Adopted

In November 2024, the FASB issued ASU No. 2024-03, Income Statement—Reporting Comprehensive Income—Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expenses, which requires public companies to disclose, in interim and annual reporting periods, additional information about certain expenses in the notes to financial statements. The amendments in this ASU are effective for annual reporting periods beginning after December 15, 2026, and interim reporting periods beginning after December 15, 2027, with early adoption permitted. The Company is currently evaluating the effect that the updated standard will have on the consolidated financial statement disclosures.

In December 2023, the FASB issued ASU No. 2023-09 - Income Taxes (Topics 740): Improvements to Income Tax Disclosures. This ASU requires the expansion of disclosure requirements for income taxes, specifically related to the rate reconciliation and income taxes paid. ASU 2023-09 is effective for annual periods after December 15, 2024. Early adoption is also permitted for annual financial statements that have not yet been issued or made available for issuance. The Company is currently evaluating the effect that the updated standard will have on the consolidated financial statement disclosures.

Recently Adopted Accounting Guidance

In November 2023, the Financial Standards Accounting Board (FASB) issued Accounting Standards Update (ASU) No. 2023-07 - Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures. This ASU updates the annual and interim disclosure requirements for reportable segments, primarily through enhanced disclosures about significant segment expenses. ASU 2023-07 is effective for annual periods beginning after December 15, 2023, and for interim periods beginning after December 15, 2024. Early adoption is also permitted. The Company adopted this ASU during the year ended December 31, 2024. The adoption of this guidance modified the Company's segment disclosures but had no impact on results of operations, cash flows or financial condition.

In June 2016, the FASB issued ASU 2016-13, “Financial Instruments—Credit Losses (Topic 326)” which modifies the measurement of expected credit losses of certain financial instruments. This update is effective for fiscal years beginning after December 15, 2022 and must be applied using a modified-retrospective approach, with early adoption permitted. The requirement to disclose credit quality indicators by year or origination is not applicable to trade receivables due in one year or less that result from revenue transactions within the scope of ASC 606. The Company adopted ASU 2016-13 effective January 1, 2023 using the modified-retrospective approach. The adoption of this guidance did not have a material impact on the Company's consolidated financial statements.

v3.25.0.1
Fair Value Measurements and Fair Value of Instruments
12 Months Ended
Dec. 31, 2024
Fair Value Disclosures [Abstract]  
Fair Value Measurements and Fair Value of Instruments

NOTE 3. FAIR VALUE MEASUREMENTS AND FAIR VALUE OF INSTRUMENTS

The following tables display the carrying values and fair values of financial instruments.

 

 

 

 

 

As of

 

 

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Assets on the Consolidated Balance Sheets

 

 

 

Carrying Value

 

 

Unrealized
Losses

 

 

Fair
Value

 

 

Carrying
Value

 

 

Unrealized Losses

 

 

Fair
Value

 

Cash and cash equivalents

 

Level 1

 

$

142,482

 

 

$

-

 

 

$

142,482

 

 

$

215,214

 

 

$

-

 

 

$

215,214

 

Restricted cash

 

Level 1

 

 

-

 

 

 

-

 

 

 

-

 

 

 

495

 

 

 

-

 

 

 

495

 

Total

 

 

 

$

142,482

 

 

$

-

 

 

$

142,482

 

 

$

215,709

 

 

$

-

 

 

$

215,709

 

 

The Company reports the current portion of restricted cash as a separate item in the Consolidated Balance Sheets and the non-current portion is a component of other long-term assets in the Consolidated Balance Sheets.

 

 

 

 

 

As of

 

 

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Liabilities on the Consolidated Balance Sheets

 

 

 

Carrying
Value

 

 

Fair
Value

 

 

Carrying
Value

 

 

Fair
Value

 

Acquisition earnout payment

 

Level 3

 

$

1,760

 

 

$

1,760

 

 

$

4,250

 

 

$

4,250

 

Total liabilities

 

 

 

$

1,760

 

 

$

1,760

 

 

$

4,250

 

 

$

4,250

 

 

 

In December 2021, the Company purchased all of the outstanding equity interests of iQuue, LLC ("iQuue"). The Company reports the current portion of the acquisition earnout payment as a component of other current liabilities in the Consolidated Balance Sheets and the non-current portion is a component of other long-term liabilities on the Consolidated Balance Sheets. Earnout payments related to acquisitions are measured at fair value each reporting period using Level 3 unobservable inputs. The changes in the fair value of the Company's Level 3 liabilities for the years ended December 31, 2024 and 2023 are as follows.

 

 

 

 

As of

 

 

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Balance at beginning of period

 

 

 

$

4,250

 

 

$

5,540

 

Payment of earnout in connection with the iQuue acquisition

 

 

 

 

(1,530

)

 

 

(1,702

)

Change in fair value of earnout

 

 

 

 

(960

)

 

 

412

 

Balance at end of period

 

 

 

$

1,760

 

 

$

4,250

 

 

The fair value of the earnout payment is measured on a recurring basis at each reporting date. The following inputs and assumptions were used in the Monte Carlo simulation model to estimate the fair value of the earnout payment as of December 31, 2024 and December 31, 2023. During the year ended December 31, 2024, the Company determined there was a $960 decrease in the fair value of the earnout, primarily due to a decrease in the forecasted units expected to be deployed during the earnout period. During the year ended December 31, 2023, there was a $412 increase in the fair value of the earnout, primarily due to a decreased payment term as the Company approached the payment date. The Company recorded these adjustments in general and administrative expense on the Consolidated Statement of Operations and Comprehensive Loss. The following table sets forth the weighted-average assumptions used to estimate the fair value of the earnout payment as of December 31, 2024 and December 31, 2023.

 

 

 

 

 

As of

 

 

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Discount Rate

 

 

 

 

12.30

%

 

 

10.50

%

Volatility

 

 

 

 

40.00

%

 

 

42.00

%

v3.25.0.1
Revenue and Deferred Revenue
12 Months Ended
Dec. 31, 2024
Revenue from Contract with Customer [Abstract]  
Revenue and Deferred Revenue

NOTE 4. REVENUE AND DEFERRED REVENUE

Disaggregation of Revenue

In the following tables, revenue is disaggregated by primary geographical market, type of revenue, and SmartRent Solution.

 

 

 

For the years ended December 31,

 

 

 

2024

 

 

2023

 

 

2022

 

Revenue by geography

 

 

 

 

 

 

 

 

 

United States

 

$

173,207

 

 

$

235,553

 

 

$

165,795

 

International

 

 

1,678

 

 

 

1,285

 

 

 

2,026

 

Total revenue

 

$

174,885

 

 

$

236,838

 

 

$

167,821

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For the years ended December 31,

 

 

 

2024

 

 

2023

 

 

2022

 

Revenue by type

 

 

 

 

 

 

 

 

 

Hardware

 

$

82,844

 

 

$

137,201

 

 

$

87,372

 

Professional services

 

 

18,803

 

 

$

35,473

 

 

 

32,301

 

Hosted services

 

 

73,238

 

 

$

64,164

 

 

 

48,148

 

Total revenue

 

$

174,885

 

 

$

236,838

 

 

$

167,821

 

 

 

 

 

For the years ended December 31,

 

 

 

2024

 

 

2023

 

 

2022

 

 

 

(dollars in thousands)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SmartRent Solutions

 

Hardware

 

Professional
Services

 

Hosted Services

 

Total 2024

 

 

Hardware

 

Professional Services

 

Hosted Services

 

Total 2023

 

 

Hardware

 

Professional Services

 

Hosted Services

 

Total 2022

 

Smart Communities Solutions

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Smart Apartments

 

$

74,754

 

$

13,095

 

$

57,335

 

$

145,184

 

 

$

130,894

 

$

30,546

 

$

49,696

 

$

211,135

 

 

$

82,799

 

$

30,419

 

$

37,605

 

 

150,823

 

 Access Control

 

 

3,791

 

 

2,378

 

 

1,722

 

 

7,891

 

 

 

3,607

 

 

3,527

 

 

912

 

 

8,047

 

 

 

3,440

 

 

1,799

 

 

316

 

 

5,555

 

 Community WiFi

 

 

287

 

 

1,041

 

 

701

 

 

2,029

 

 

 

395

 

 

996

 

 

688

 

 

2,078

 

 

 

179

 

 

44

 

 

257

 

 

480

 

 Other

 

 

4,012

 

 

2,289

 

 

2,100

 

 

8,401

 

 

 

2,305

 

 

404

 

 

1,534

 

 

4,243

 

 

 

954

 

 

39

 

 

1,537

 

 

2,529

 

Smart Operations Solutions

 

 

-

 

 

-

 

 

11,380

 

 

11,380

 

 

 

-

 

 

-

 

 

11,334

 

 

11,334

 

 

 

-

 

 

-

 

 

8,433

 

 

8,433

 

 Total Revenue

 

$

82,844

 

$

18,803

 

$

73,238

 

$

174,885

 

 

$

137,201

 

$

35,473

 

$

64,164

 

$

236,838

 

 

$

87,372

 

$

32,301

 

$

48,148

 

 

167,821

 

 

Remaining Performance Obligations

Advance payments received from customers are recorded as deferred revenue and are recognized upon the completion of related performance obligations over the period of service. Advance payments for non-distinct Hub Devices were recorded as deferred revenue and recognized over their average in-service life. Advance payments received from customers for subscription services are recorded as deferred revenue and recognized over the term of the subscription. A summary of the change in deferred revenue is as follows.

 

 

For the years ended December 31,

 

 

 

2024

 

 

2023

 

Deferred revenue balance as of January 1

 

$

123,160

 

 

$

139,948

 

Revenue recognized from balance of deferred revenue
      at the beginning of the period

 

 

(54,624

)

 

 

(47,919

)

Revenue deferred during the period

 

 

32,862

 

 

 

71,243

 

Revenue recognized from revenue originated
     and deferred during the period

 

 

(13,739

)

 

 

(40,112

)

Deferred revenue balance as of December 31

 

$

87,659

 

 

$

123,160

 

 

As of December 31, 2024, the Company expects to recognize 40% of its total deferred revenue within the next 12 months, 19% of its total deferred revenue between 13 and 36 months, 34% between 37 and 60 months, and the remainder is expected to be recognized beyond five years. Contracts may contain termination for convenience provisions that allow the Company, customer, or both parties the ability to terminate for convenience, either at any time or upon providing a specified notice period, without a substantive termination penalty. Included in deferred revenue as of December 31, 2024 and 2023 are $15,155 and $39,195, respectively, of prepaid fees related to contracts with termination for convenience provisions which are refundable at the request of the customer. Based on the Company's historical experience, customers do not typically exercise their termination for convenience rights. Deferred cost of revenue includes all direct costs included in cost of revenue that have been deferred to future periods.

v3.25.0.1
Other Balance Sheet Information
12 Months Ended
Dec. 31, 2024
Balance Sheet Related Disclosures [Abstract]  
Other Balance Sheet Information

NOTE 5. OTHER BALANCE SHEET INFORMATION

 

Inventory consisted of the following.

 

 

 

As of

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Finished Goods

 

$

34,876

 

 

$

41,206

 

Raw Materials

 

 

385

 

 

 

369

 

Total inventory

 

$

35,261

 

 

$

41,575

 

 

 

The Company writes-down inventory for any excess or obsolete inventories or when the Company believes the net realizable value of inventories is less than the carrying value. During the years ended December 31, 2024, 2023 and 2022, the Company recorded write-downs of $2,900, $2,837 and $117 respectively.

 

Prepaid expenses and other current assets consisted of the following.

 

 

 

As of

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Prepaid expenses

 

$

7,867

 

 

$

7,144

 

Other current assets

 

 

4,014

 

 

 

2,215

 

Total prepaid expenses and other current assets

 

$

11,881

 

 

$

9,359

 

During the year ended December 31, 2024, the Company recorded $3,534 in other current assets related to a lease for its new headquarters in Phoenix, AZ. See Note 12. "Commitments and Contingencies" - Lease Commitments.

 

Property and equipment, net consisted of the following.

 

 

 

As of

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Computer hardware

 

$

2,469

 

 

$

2,242

 

Leasehold improvements

 

 

2,185

 

 

 

717

 

Warehouse and other equipment

 

 

815

 

 

 

748

 

Furniture and fixtures

 

 

153

 

 

 

146

 

Property and equipment

 

 

5,622

 

 

 

3,853

 

Less: Accumulated depreciation

 

 

(3,171

)

 

 

(2,453

)

Total property and equipment, net

 

$

2,451

 

 

$

1,400

 

 

Depreciation and amortization expense on all property, plant and equipment was $718, $837 and $816 during the years ended December 31, 2024, 2023 and 2022, respectively.

 

Intangible assets, net consisted of the following.

 

 

 

As of

 

 

 

December 31, 2024

 

 

December 31, 2023

 

 

 

Gross

 

 

Accumulated Amortization

 

 

Net

 

 

Gross

 

 

Accumulated Amortization

 

 

Net

 

Customer relationships

 

$

22,990

 

 

$

(6,223

)

 

$

16,767

 

 

$

22,990

 

 

$

(4,001

)

 

$

18,989

 

Developed technology

 

 

10,600

 

 

 

(4,383

)

 

 

6,217

 

 

 

10,600

 

 

 

(2,911

)

 

 

7,689

 

Trade name

 

 

900

 

 

 

(509

)

 

 

391

 

 

 

900

 

 

 

(329

)

 

 

571

 

Total intangible assets, net

 

$

34,490

 

 

$

(11,115

)

 

$

23,375

 

 

$

34,490

 

 

$

(7,241

)

 

$

27,249

 

 

Amortization expense on all intangible assets was $3,874, $3,874 and $3,367 for the years ended December 31, 2024, 2023 and 2022, respectively. Total future amortization for finite-lived intangible assets is estimated as follows.

 

 

 

Amortization Expense

 

2025

 

$

3,873

 

2026

 

 

3,873

 

2027

 

 

3,734

 

2028

 

 

3,693

 

2029

 

 

2,554

 

Thereafter

 

 

5,648

 

Total

 

$

23,375

 

 

 

Other long-term assets consisted of the following.

 

 

 

As of

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Capitalized software costs, net

 

$

9,463

 

 

$

5,632

 

Operating lease - ROU asset, net

 

 

3,808

 

 

 

2,550

 

Investment in non-affiliate

 

 

-

 

 

 

2,250

 

Other long-term assets

 

 

3,088

 

 

 

1,816

 

Total other long-term assets

 

$

16,359

 

 

$

12,248

 

 

Amortization expense for capitalized software costs was $1,760, $778 and $79 for the years ended December 31, 2024 and 2023, respectively.

 

During the year ended December 31, 2024, the Company recorded $2,701 of other long-term assets related to a lease for its new headquarters in Phoenix, AZ. See Note 12. "Commitments and Contingencies" - Lease Commitments.

 

In December 2023, the Company invested $2,250 in a non-affiliated, privately held entity, under a Simple Agreement for Future Equity ("SAFE") agreement. The non-affiliated entity provides support and consultation for consumers looking to manage and upgrade the technology within their home. The Company’s investment in the SAFE is recorded using the cost method of accounting and is included under other long-term assets on the Consolidated Balance Sheets, as it is not readily convertible into cash. During the year ended December 31, 2024, the Company identified factors indicative of impairment and recorded an impairment charge of $2,250 in general and administrative expenses on the Consolidated Statements of Operations and Comprehensive Loss. During the year ended December 31, 2023, the Company did not identify any factors indicative of impairment.

 

Accrued expenses and other current liabilities consisted of the following.

 

 

As of

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Accrued expenses

 

$

13,052

 

 

$

6,674

 

Accrued compensation costs

 

 

8,249

 

 

 

10,272

 

Accrued acquisition consideration

 

 

1,760

 

 

 

2,014

 

Warranty allowance

 

 

1,077

 

 

 

2,215

 

Other

 

 

3,107

 

 

 

3,801

 

Total accrued expenses and other current liabilities

 

$

27,245

 

 

$

24,976

 

 

Other long-term liabilities consisted of the following.

 

 

As of

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Lease liability, noncurrent

 

$

7,021

 

 

$

1,311

 

Other long-term liabilities

 

 

100

 

 

 

2,785

 

Total other long-term liabilities

 

$

7,121

 

 

$

4,096

 

 

During the year ended December 31, 2024, the Company recorded $6,131 in other long-term liabilities related to the lease for its new headquarters in Phoenix, AZ. See Note 12. "Commitments and Contingencies" - Lease Commitments.

v3.25.0.1
Debt
12 Months Ended
Dec. 31, 2024
Debt Disclosure [Abstract]  
Debt

NOTE 6. DEBT

 

Term Loan and Revolving Line of Credit Facility

In December 2021, the Company entered into a $75,000 Senior Revolving Facility with a five-year term (the "Senior Revolving Facility"). The Senior Revolving Facility includes a letter of credit sub-facility in the aggregate availability of $10,000 as a sublimit of the Senior Revolving Facility, and a swingline sub-facility in the aggregate availability of $10,000 as a sublimit of the Senior Revolving Facility. Proceeds from the Senior Revolving Facility are to be used for general corporate purposes. Amounts borrowed under the Senior Revolving Facility may be repaid and, prior to the Senior Revolving Facility maturity date, reborrowed. The Senior Revolving Facility terminates on the Senior Revolving Facility maturity date in December 2026, when the principal amount of all advances, the unpaid interest thereon, and all other obligations relating to the Senior Revolving Facility shall be immediately due and payable. The Company has yet to draw on the Senior Revolving Facility as of December 31, 2024. The Company accounted for the cancellation of its previous revolving facility and the issuance of the Senior Revolving Facility as an exchange with the same creditor. As a result, all costs related to entering into the Senior Revolving Facility that are allowed to be deferred are recorded as a deferred asset and included in other assets on the Consolidated Balance Sheets. These costs totaled $688 and will be amortized ratably over the five-year term of the Senior Revolving Facility. For the years ended December 31, 2024, 2023 and 2022, the Company recorded $146, $136 and $147, respectively, of amortization expense in connection with these costs, as a component of interest expense on the Consolidated Statements of Operations and Comprehensive Loss.

Interest rates for draws upon the Senior Revolving Facility are determined by whether the Company elects a secured overnight financing rate loan (“SOFR Loan”) or alternate base rate loan (”ABR Loan”). For SOFR Loans, the interest rate is based upon the forward-looking term rate based on SOFR as published by the CME Group Benchmark Administration Limited (CBA) plus 0.10%, subject to a floor of 0.00%, plus an applicable margin. For ABR Loans, the interest rate is based upon the highest of (i) the Prime Rate, (ii) the Federal Funds Effective Rate plus 0.50%, or (iii) 3.25%, plus an applicable margin. As of December 31, 2024, the applicable margins for SOFR Loans and ABR Loans under the Senior Revolving Facility were 1.75% and (0.50%), respectively.

In addition to paying interest on the outstanding principal balance under the Senior Revolving Facility, the Company is required to pay a facility fee to the lender in respect of the unused commitments thereunder. The facility fee rate is based on the daily unused amount of the Senior Revolving Facility and is one fourth of one percent (0.25%) per annum based on the unused facility amount. During the years ended December 31, 2024, 2023 and 2022, the facility fee totaled $181, $188 and $190, respectively.

The Senior Revolving Facility contains certain customary affirmative and negative covenants and events of default. Such covenants will, among other things, restrict, subject to certain exceptions, the Company’s ability to (i) engage in certain mergers or consolidations, (ii) sell, lease or transfer all or substantially all of the Company’s assets, (iii) engage in certain transactions with affiliates, (iv) make changes in the nature of the Company’s business and its subsidiaries, and (v) incur additional indebtedness that is secured on a pari passu basis with the Senior Revolving Facility.

The Senior Revolving Facility also requires the Company, on a consolidated basis with its subsidiaries, to maintain a minimum cash balance. If the minimum cash balance is not maintained, the Company is required to maintain a minimum liquidity ratio. If an event of default occurs, the lender is entitled to take various actions, including the acceleration of amounts due under the Senior Revolving Facility and all actions permitted to be taken by a secured creditor. As of December 31, 2024, and through the date these consolidated financial statements were issued, the Company believes it was in compliance with all financial covenants.

The Senior Revolving Facility is collateralized by first priority or equivalent security interests in substantially all the property, rights, and assets of the Company.

As of December 31, 2024 and December 31, 2023, there was no outstanding principal amount under the Senior Revolving Facility.

v3.25.0.1
Convertible Preferred Stock and Equity
12 Months Ended
Dec. 31, 2024
Equity [Abstract]  
Convertible Preferred Stock and Equity

NOTE 7. CONVERTIBLE PREFERRED STOCK AND EQUITY

 

Preferred Stock

The Company is authorized to issue 50,000 shares of $0.0001 par value preferred stock. As of December 31, 2024, there are no preferred stock issued or outstanding.

Warrants

As of December 31, 2024, warrants issued as consideration to certain customers to purchase 3,663 shares of Class A Common Stock at $0.01 per share were no longer outstanding. The vesting of the warrants was dependent on the number of installed units, as defined by the warrant agreements, purchased by the customer with certain measurement periods which expired in February 2024. The fair value of the vested warrants was recorded as additional paid-in capital and contra-revenue on the accompanying Consolidated Balance Sheets and Consolidated Statements of Operations and Comprehensive Loss, respectively. Based on the count of installed units as of February 2024, the number of warrants to vest is zero and as of December 31, 2023, the Company removed $193 from additional paid-in-capital and contra-revenue on the accompanying Consolidated Balance Sheets and Consolidated Statements of Operations and Comprehensive Loss. There was no contra-revenue recorded related to these warrants during the years ended December 31, 2024, 2023 and 2022.

Stock Repurchase Program

In March 2024, the Company's Board of Directors (the "Board") authorized a stock repurchase program pursuant to which we may repurchase up to $50,000 of our Class A common stock. Repurchases under the program may be made from time to time through open market purchases or through privately negotiated transactions subject to market conditions, applicable legal requirements and other relevant factors. The repurchase program does not obligate us to acquire any particular amount of our Class A common stock and may be suspended at any time at our discretion. The timing and number of shares repurchased will depend on a variety of factors, including the stock price, business and market conditions, corporate and regulatory requirements, alternative investment opportunities, acquisition opportunities, and other factors.

During the year ended December 31, 2024, the Company repurchased and subsequently retired 15,150 shares of our Class A common stock under the stock repurchase program at an average price of $1.89 per share for a total of $28,566, including $151 of broker fees. The Company has elected to record the amount paid to repurchase the shares in excess of the par value entirely to accumulated deficit. As of December 31, 2024, approximately $21,587 remained available for stock repurchases pursuant to our stock repurchase program.

v3.25.0.1
Stock-Based Compensation
12 Months Ended
Dec. 31, 2024
Share-Based Payment Arrangement [Abstract]  
Stock-Based Compensation

NOTE 8. STOCK-BASED COMPENSATION

 

2018 Stock Plan

Legacy SmartRent’s board of directors adopted, and its stockholders approved, the SmartRent.com, Inc. 2018 Stock Plan (the “2018 Stock Plan”), effective March 2018. The purpose of the 2018 Stock Plan was to advance the interests of Legacy SmartRent and its stockholders by providing an incentive to attract, retain and reward persons performing services for Legacy SmartRent and by motivating such persons to contribute to the growth and profitability of Legacy SmartRent. The 2018 Stock Plan sought to achieve this purpose by providing awards in the form of stock options and restricted stock purchase rights. Awards granted as stock options under the 2018 Stock Plan generally expire no later than ten years from the date of grant and become vested and exercisable over a four-year period. All options are subject to certain provisions that may impact these vesting schedules.

Amendment to the 2018 Stock Plan

In April 2021, the board of directors of Legacy SmartRent executed a unanimous written consent to provide an additional incentive to certain employees of Legacy SmartRent by amending the 2018 Stock Plan to allow for the issuance of RSUs and granted a total of 1,533 RSUs to certain employees which vest over four years. The estimated fair value for each RSU issued was approximately $21.55 per share and the total stock-based compensation expense to be amortized over the vesting period is $33,033. Effective upon the Business Combination in August 2021, the 2018 Stock Plan was replaced by the 2021 Plan. The 2018 Stock Plan continues to govern the terms and conditions of the outstanding awards previously granted thereunder. No new awards will be granted out of the 2018 Stock Plan.

2021 Equity Incentive Plan

In connection with the Business Combination, the Board approved and implemented the SmartRent, Inc. 2021 Plan (the "2021 Plan"). The purpose of the 2021 Plan is to enhance the Company's ability to attract, retain and motivate persons who make, or are expected to make, important contributions to the Company by providing these individuals with equity ownership opportunities and equity-linked compensation opportunities.

The 2021 Plan authorizes the administrator of the 2021 Plan (generally, the Board or its compensation committee) to provide incentive compensation in the form of stock options, restricted stock and stock units, performance shares and units, other stock-based awards and cash-based awards. Under the 2021 Plan, the Company is authorized to issue up to 15,500 shares of Class A common stock. On May 14, 2024, the Company's stockholders approved the 2021 Plan, as amended and restated, which increased the number of shares reserved for issuance thereunder by 8,900 shares of Class A common stock. The Company is authorized to issue up to a total of 24,400 shares of Class A common stock under the 2021 Plan, as amended and restated. Non-employee board member RSUs generally will vest either over one year or three years, subject to the recipient’s continued service through the applicable vesting date or dates. The RSUs and options granted to employees are generally subject to a four-year vesting schedule and all vesting generally shall be subject to the recipient’s continued service with the Company or its subsidiaries through the applicable vesting dates.

The table below summarizes the activity pursuant to the 2021 Plan, for the years ended December 31, 2024 and 2023, and the shares available for future issuances as of December 31, 2024 and 2023.

 

Shares Available for Future Issuance

 

Shares available as of December 31, 2022

 

12,854

 

Stock options issued, net

 

(2,704

)

RSUs issued, net

 

(1,840

)

Shares available as of December 31, 2023

 

8,310

 

Additions to the plan

 

8,900

 

Stock options forfeited, net

 

625

 

RSUs issued, net

 

(979

)

Shares available as of December 31, 2024

 

16,856

 

 

The table below summarizes the activity related to stock options, pursuant to the 2018 Stock Plan and 2021 Plan, for the years ended December 31, 2024 and 2023.

 

Options Outstanding

 

 

Number of
Options

 

 

Weighted-
Average
Exercise Price
($ per share)

 

 

Weighted
Average
Remaining
Contractual
Life (years)

 

 

Aggregate
Intrinsic
Value

 

December 31, 2022

 

9,671

 

 

$

0.67

 

 

 

6.99

 

 

$

18,234

 

Granted

 

3,299

 

 

$

2.84

 

 

 

 

 

 

 

Exercised

 

(3,035

)

 

$

0.47

 

 

 

 

 

 

 

Forfeited

 

(777

)

 

$

4.31

 

 

 

 

 

 

 

December 31, 2023

 

9,158

 

 

$

1.21

 

 

 

6.81

 

 

$

18,112

 

Granted

 

2,527

 

 

$

3.36

 

 

 

 

 

 

 

Exercised

 

(4,543

)

 

$

0.56

 

 

 

 

 

 

 

Forfeited

 

(2,977

)

 

$

3.08

 

 

 

 

 

 

 

December 31, 2024

 

4,165

 

 

$

1.90

 

 

 

6.74

 

 

$

2,445

 

Exercisable options as of December 31, 2024

 

2,213

 

 

$

0.79

 

 

 

5.02

 

 

$

2,445

 

 

 

During the years ended December 31, 2024, 2023 and 2022, stock-based compensation expense of $1,829, $1,654 and $662, respectively, was recognized in connection with the outstanding options. As of December 31, 2024, there is $3,200 of unrecognized compensation expense related to stock options, which is expected to be recognized over a weighted-average period of 2.8 years.

The table below summarizes the activity related to RSUs, pursuant to the 2018 Stock Plan and 2021 Plan, for the years ended December 31, 2024 and 2023.

 

Restricted Stock Units

 

Number of
Restricted Stock Units

 

 

Weighted
Average
Grant Date Fair Value (per share)

 

 

December 31, 2022

 

5,493

 

 

$

5.43

 

 

Granted

 

2,718

 

 

$

2.94

 

 

Vested or distributed

 

(2,260

)

 

$

5.55

 

 

Forfeited

 

(1,490

)

 

$

4.27

 

 

December 31, 2023

 

4,461

 

 

$

4.24

 

 

Granted

 

4,314

 

 

$

2.43

 

 

Vested or distributed

 

(2,261

)

 

$

4.87

 

 

Forfeited

 

(1,204

)

 

$

3.44

 

 

December 31, 2024

 

5,310

 

 

$

2.69

 

 

 

No right to any Class A Common Stock is earned or accrued until such time that vesting occurs, nor does the grant of the RSU award confer any right to continue vesting or employment or other service. Compensation expense associated with the unvested RSUs is recognized on a straight-line basis over the vesting period.

During the years ended December 31, 2024, 2023 and 2022, stock-based compensation expense of $10,154, $11,273 and $11,955, respectively, was recognized in connection with the vesting of all RSUs. As of December 31, 2024, there is $11,095 of unrecognized compensation expense related to restricted stock units, which is expected to be recognized over a weighted-average period of 2.1 years.

Employee Stock Purchase Plan

The Company has the ability to initially issue up to 2,000 shares of Class A Common Stock under the ESPP, subject to annual increases effective as of January 1, 2022, and each subsequent January 1 through and including January 1, 2030, in an amount equal to the smallest of (i) 1% of the number of shares of the Class A Common Stock outstanding as of the immediately preceding December 31, (ii) 2,000 shares or (iii) such amount, if any, as the Board may determine.

The ESPP allows employees to purchase shares of the Company's Class A Common Stock approximately every six months at a per share purchase price equal to 85 percent of the quoted market price of a share of the Company’s Class A Common Stock on (i) the first day of the offering period or (ii) the applicable purchase date of such offering period, whichever quoted market price is lower. During the years ended December 31, 2024, 2023 and 2022, stock-based compensation expense of $88, $235 and $288, respectively, was recognized in connection with the ESPP.

The table below summarizes the activity related to the ESPP for the years ended December 31, 2024 and 2023.

 

Shares Available

 

December 31, 2022

 

3,731

 

Annual additions to the plan

 

1,985

 

Shares purchased

 

(314

)

December 31, 2023

 

5,402

 

Annual additions to the plan

 

2,000

 

Shares purchased

 

(293

)

December 31, 2024

 

7,109

 

 

 

Stock-Based Compensation

During the years ended December 31, 2024, 2023 and 2022, there were options granted covering 2,527, 3,299 and 175 shares, respectively. The fair value of stock option grants is estimated by the Company on the date of grant using the Black Scholes option pricing model with the following weighted-average assumptions for the years ended December 31, 2024, 2023 and 2022.

 

For the years ended December 31,

 

 

2024

 

 

2023

 

2022

 

Risk free interest

4.09%

 

 

3.55%- 4.32%

 

1.47%

 

Dividend yield

0.00%

 

 

0.00%

 

0.00%

 

Expected volatility

75.00%

 

 

75.00%

 

58.80%

 

Expected life (years)

 

6.25

 

 

6.08 - 6.25

 

 

6.08

 

 

The Company recorded stock-based compensation expense as follows.

 

For the years ended December 31,

 

 

2024

 

 

2023

 

 

2022

 

Cost of revenue

$

1,111

 

 

$

1,026

 

 

$

-

 

Research and development

 

3,961

 

 

 

3,664

 

 

 

3,668

 

Sales and marketing

 

700

 

 

 

635

 

 

 

1,396

 

General and administrative

 

6,299

 

 

 

7,946

 

 

 

8,652

 

Total

$

12,071

 

 

$

13,271

 

 

$

13,716

 

 

 

In July 2024, the Company announced the departure of Lucas Haldeman, the Company’s Chief Executive Officer and Chairman of the Company’s Board effective July 29, 2024. The Company and Mr. Haldeman entered into a Separation Agreement and Release (the “Separation Agreement”). The Separation Agreement provides that, in exchange for Mr. Haldeman executing a release of claims in favor of the Company and its affiliates, complying with restrictive covenants (including a non-compete), resigning from the Board and agreeing to other terms of the Separation Agreement, Mr. Haldeman received accelerated vesting of any unvested equity awards (excluding performance based awards) that would have vested had Mr. Haldeman remained employed during the eighteen-month period immediately following the separation date. Pursuant to the Separation Agreement, 1,359 stock options and 342 shares of restricted stock units were accelerated to vest on July 29, 2024. The Company accounted for the modification of existing awards as a Type III modification under ASC 718, Compensation—Stock Compensation and during the year ended December 31, 2024, the Company recognized $820 and $449 related to the acceleration of Mr. Haldeman's RSU and stock option awards, respectively.

During the years ended December 31, 2023 and 2022, stock-based compensation expense of $109 and $811, respectively, was recognized for 844 shares granted in connection with the Company's February 2020 acquisition of a foreign supplier and are recorded as a component of general and administrative expense. There was no such stock-based compensation expense recording during the year ended December 31, 2024.

v3.25.0.1
Income Taxes
12 Months Ended
Dec. 31, 2024
Income Tax Disclosure [Abstract]  
Income Taxes

NOTE 9. INCOME TAXES

 

The Company's components of income tax (benefit) expense consisted of the following.

 

 

 

Years Ended December 31,

 

Income Tax Provision

 

2024

 

 

2023

 

 

2022

 

 

 

 

 

 

 

 

 

 

 

Federal

 

$

(24

)

 

$

(80

)

 

$

-

 

Foreign

 

 

68

 

 

 

28

 

 

 

99

 

State and local

 

 

182

 

 

 

117

 

 

 

233

 

Current provision

 

 

226

 

 

 

65

 

 

 

332

 

 

 

 

 

 

 

 

 

 

 

Federal

 

 

41

 

 

 

(173

)

 

 

(4,390

)

Foreign

 

 

-

 

 

 

-

 

 

 

(3

)

State and local

 

 

-

 

 

 

-

 

 

 

(1,327

)

Deferred (benefit) provision

 

 

41

 

 

 

(173

)

 

 

(5,720

)

Income tax (benefit) expense

 

$

267

 

 

$

(108

)

 

$

(5,388

)

 

The following table presents a reconciliation of the Company’s effective tax rates for the periods indicated.

 

 

 

Years Ended December 31,

 

Rate Reconciliation

 

2024

 

 

2023

 

 

2022

 

U.S. statutory rate

 

 

21.0

%

 

 

21.0

%

 

 

21.0

%

State rate net of fed benefit

 

 

7.5

%

 

 

2.7

%

 

 

3.4

%

Change in valuation allowance

 

 

(27.9

%)

 

 

(28.3

%)

 

 

(18.2

%)

Stock compensation

 

 

0.2

%

 

 

0.0

%

 

 

2.0

%

Permanent adjustments

 

 

(1.4

%)

 

 

(1.3

%)

 

 

(0.2

%)

Deferred Adjustments

 

 

1.2

%

 

 

4.4

%

 

 

(2.8

%)

Other

 

 

(1.4

%)

 

 

1.7

%

 

 

0.1

%

Effective Tax Rate

 

 

(0.8

%)

 

 

0.2

%

 

 

5.3

%

 

 

 

Tax effects of temporary differences can give rise to significant portions of deferred tax assets and deferred tax liabilities. The components of deferred income tax assets and liabilities are as follows.

 

Tax Effects of Temporary Differences

 

As of December 31,

 

 

 

2024

 

 

2023

 

Attributes

 

 

 

 

 

 

Deferred tax asset

 

 

 

 

 

 

Federal NOLs

 

$

46,547

 

 

$

42,166

 

State NOLs

 

 

12,400

 

 

 

10,518

 

Deferred revenue

 

 

11,217

 

 

 

14,551

 

Capitalized R&D

 

 

12,138

 

 

 

9,857

 

Other deferred tax assets

 

 

9,138

 

 

 

7,968

 

Total deferred tax assets

 

 

91,440

 

 

 

85,060

 

 

 

 

 

 

 

 

Less: Valuation allowance

 

 

(80,612

)

 

 

(71,490

)

Total net deferred tax asset

 

$

10,828

 

 

$

13,570

 

 

 

 

 

 

 

 

IRC 481(a) Adjustment

 

 

(603

)

 

 

(714

)

Deferred costs of revenue

 

 

(2,987

)

 

 

(5,733

)

Intangibles

 

 

(5,308

)

 

 

(6,208

)

Other deferred tax liabilities

 

 

(2,027

)

 

 

(971

)

Total deferred tax liabilities

 

 

(10,925

)

 

 

(13,626

)

Net deferred tax liability

 

$

(97

)

 

$

(56

)

 

The ultimate realization of deferred tax assets is dependent upon the generation of future taxable income during the periods in which those temporary differences become deductible. Management considers the scheduled reversal of deferred tax liabilities (including the impact of available carryback and carryforward periods), projected future taxable income, and tax-planning strategies in making this assessment. As a result of historical cumulative losses, Management determined that, based on all available evidence, there was substantial uncertainty as to whether it will recover recorded net federal and state deferred taxes in future periods. Therefore, a valuation allowance equal to the amount of the net federal and state deferred tax assets was provided at December 31, 2024 and 2023. The net valuation allowance increased by $9,122 from $71,490 to $80,612 in 2024.

 

As of December 31, 2024, the Company has gross net operating losses of $222,864 and $215,389 for federal and state income tax return purposes, respectively. Federal net operating losses can be carried forward indefinitely, while State NOLs will expire between 2032 and 2044. The Company also has $145 of R&D credits available that expire in 2039.

 

The Tax Reform Act of 1986 (the "Act") provides for a limitation of the annual use of the net operating loss carryforwards following certain ownership changes (as defined by the Act and codified under IRC 382) that could limit the company's ability to utilize these carryforwards. The Company has conducted an analysis under Section 382 of the Code to determine whether there would be any limitation on our ability to utilize our tax attributes. We have not experienced any limitations on the ability to use these tax attributes as the result of our analysis. We continue to analyze any shifts in ownership which may limit our ability to use these tax attributes in the future.

 

The income tax expense on the Consolidated Statement of Operations and Comprehensive Loss is primarily related to state minimum and franchise taxes. We have established a full valuation allowance for net deferred U.S. federal and state tax assets, including net operating loss carryforwards. We expect to maintain this valuation allowance until it becomes more likely than not that the benefit of our federal and state deferred tax assets will be realized in future periods.

 

The Company files income tax returns in the U.S. federal and various state jurisdictions, as well as in Croatia and India. The Company is subject to U.S. federal and state income tax examinations by authorities for all tax years beginning in 2018, due to the accumulated net operating losses that are carried forward. Similarly, SightPlan is subject to U.S. federal and state income tax examination by authorities for all tax years beginning in 2012. The Company is subject to Croatian income tax examinations for all tax years beginning in 2019. The Company is subject to Indian income tax examinations for all tax years beginning in 2022.

 

The Company evaluates uncertain tax positions which requires significant judgments. The Company believes that it has established an adequate allowance for its uncertain tax positions, although it can provide no assurance that the final outcome of these matters will not be materially different. To the extent that the final outcome of these matters is different than the amounts recorded, such differences will affect the provision for income taxes in the period in which such determination is made. A summary of changes in the Company's gross unrecognized tax benefits for the years ended December 31, 2024 and 2023 is as follows (in thousands):

 

 

As of December 31,

 

 

 

2024

 

 

2023

 

Unrecognized tax benefits - January 1

 

$

3,817

 

 

$

23,252

 

Gross increases - tax positions in prior period

 

 

-

 

 

 

-

 

Gross decreases - tax positions in prior period

 

 

(2,605

)

 

 

(21,650

)

Gross increases - tax positions in current period

 

 

-

 

 

 

2,215

 

Settlement

 

 

-

 

 

 

-

 

Lapse of statute of limitations

 

 

-

 

 

 

-

 

Unrecognized tax benefits - December 31

 

$

1,212

 

 

$

3,817

 

Unrecognized tax benefits - December 31 (tax-effected)

 

$

339

 

 

$

1,172

 

 

The Company's policy is to recognize interest and penalties accrued on any unrecognized tax benefit as a component of income tax expense. The Company has not accrued penalties and interest as of December 31, 2024.

v3.25.0.1
Net Loss Per Share
12 Months Ended
Dec. 31, 2024
Earnings Per Share [Abstract]  
Net Loss Per Share

NOTE 10. NET LOSS PER SHARE

 

The following potentially dilutive shares were excluded from the computation of diluted net loss per share attributable to common stockholders for the periods presented because inclusion of the shares on an as-converted basis would have been anti-dilutive.

 

For the years ended December 31,

 

 

2024

 

 

2023

 

 

2022

 

Common stock options and restricted stock units

 

9,475

 

 

 

13,618

 

 

 

15,163

 

Common stock warrants

 

-

 

 

 

3,664

 

 

 

3,664

 

Shares subject to repurchase

 

-

 

 

 

-

 

 

 

1,374

 

Total

 

9,475

 

 

 

17,282

 

 

 

20,201

 

v3.25.0.1
Related-Party Transactions
12 Months Ended
Dec. 31, 2024
Related Party Transactions [Abstract]  
Related-Party Transactions

NOTE 11. RELATED-PARTY TRANSACTIONS

A member of the Board served on the board of directors of a SmartRent customer until June 2024. For the six months ended June 30, 2024, the Company earned revenue from this customer of $1,298. There was no related party relationship beyond June 30, 2024. For the years ended December 31, 2023 and 2022, the Company earned revenue from this customer of $3,738 and $3,598, respectively. As of December 31, 2023, the Company had receivables due from this customer of $1,352. There was no related party relationship as of December 31, 2024. All business dealings with the customer were entered into in the ordinary course of business and the arrangements are on terms no more favorable than terms that would be available to unaffiliated third parties under the same or similar circumstances.

During the year ended December 31, 2022, the Company incurred marketing expenses of $217 in connection with the vesting of warrants held by a former investor (see Note 7).

During the year ended December 31, 2022, the Company incurred consulting expense of $20 related to services provided by companies in which one of the Company's former executives had control or significant influence.

In March 2022, the Company purchased all of the outstanding equity interests of SightPlan (see Note 14). One of the Company's directors, through a personal investment vehicle, held an unsecured convertible promissory note in SightPlan (the “SightPlan Convertible Note”). As consideration for the conversion and cancellation of the SightPlan Convertible Note, the director received $458 at the closing of the SightPlan acquisition. The director did not participate in any negotiations, recused himself from all Board discussions related to the SightPlan acquisition, and did not vote on the matter.

Entities affiliated with RETV Management, LLC ("RET"), which at the time of the SightPlan acquisition held more than 5% of the outstanding shares of the Company's Common Stock, held more than 17% of the fully diluted shares outstanding of SightPlan (the “RET SightPlan Holdings”). As consideration for the RET SightPlan Holdings, entities affiliated with RET received $22,271 at the closing of the SightPlan acquisition. None of the Company's executive officers or directors hold any economic interest in RET and RET does not have a designee on the Board. Further, RET did not assist the Company with any negotiations or participate in the Board discussions related to the SightPlan acquisition. As of December 31, 2024 and 2023, RET does not hold any outstanding shares of the Company's Common Stock.

v3.25.0.1
Commitments and Contingencies
12 Months Ended
Dec. 31, 2024
Commitments and Contingencies Disclosure [Abstract]  
Commitments and Contingencies

NOTE 12. COMMITMENTS AND CONTINGENCIES

 

Lease Commitments

From time to time, the Company enters into lease agreements with third parties for purposes of obtaining office and warehouse space. These leases are accounted for as operating leases and have remaining lease terms of 2 months to 7.75 years. If an optional renewal is reasonably certain to be exercised at lease commencement, the lease term will include the optional period for purposes of measuring the initial ROU asset and lease liability. In addition to monthly rent payments, the Company reimburses the lessors for its share of operating expenses as defined in the leases. Such amounts are not included in the measurement of the lease liability but are recognized as a variable lease expense when incurred. The leases do not include any restrictions or covenants that had to be accounted for under the lease guidance.

During the year ended December 31, 2024, the Company entered into a new office lease in Scottsdale, AZ for 38,820 square feet commencing on August 1, 2024 for its corporate headquarters. The term of the lease is 8.17 years. During the year ended December 31, 2024, the Company obtained $2,701 of ROU assets in exchange for lease obligations in connection with its operating leases. No new leases were entered into during the year ended December 31, 2023. During the year ended December 31, 2022, the Company obtained $2,776 of ROU assets in exchange for lease obligations in connection with its operating leases.

Lease agreements entered into by the Company do not specify an implicit borrowing rate, however we utilize an incremental borrowing rate based on the lease term on a collateralized basis. ROU assets and lease liabilities are recognized based on the present value of lease payments over the lease term at commencement date. The Company’s weighted average discount rate was 5.97% at December 31, 2024. The weighted-average lease term was 6.5 years, 2.4 years and 3.1 years at December 31, 2024, 2023 and 2022, respectively.

During the years ended December 31, 2024, 2023 and 2022, the Company had no finance leases.

During the years ended December 31, 2024, 2023 and 2022 the Company incurred rent and other related occupancy expenses of $2,159, $1,374 and $1,614, respectively. Included in these amounts are $225, $147 and $133, respectively, of variable rent expense which is comprised primarily of the Company’s proportionate share of operating expenses, properly classified as lease cost due to the Company’s election to not separate lease and non-lease components. Rent costs are recorded to cost of revenue and general and administrative expenses on the Company’s Consolidated Statement of Operations.

Annual base rental commitments associated with these leases, excluding operating expense reimbursements, month-to-month lease payments and other related fees and expenses during the remaining lease terms are as follows.

 

 

Operating Leases

 

2025

 

$

1,104

 

2026

 

 

1,620

 

2027

 

 

1,311

 

2028

 

 

1,163

 

2029 and thereafter

 

 

4,432

 

Total lease payments

 

 

9,630

 

Imputed interest

 

 

(2,017

)

Total lease liability

 

 

7,613

 

Less: Lease liability, current portion

 

 

592

 

Lease liability, noncurrent

 

$

7,021

 

 

The Company had $3,808 and $2,550 of ROU assets, net of related amortization, related to its lease liabilities at December 31, 2024 and December 31, 2023, respectively, and are included in other long-term assets on the Consolidated Balance Sheets. The noncurrent portion of the Company’s lease liability is included in other long-term liabilities on the Consolidated Balance Sheets. The current portion of the Company's lease liability is included in other current liabilities on the Consolidated Balance Sheets.

Cash paid for amounts included in the measurement of operating lease liabilities was $1,572, $1,674 and $1,272 for the years ended December 31, 2024, 2023 and 2022, respectively.

Legal Matters

The Company is subject to various legal proceedings and claims that arise in the ordinary course of its business. Liabilities are accrued when it is believed that it is both probable that a liability has been incurred and that the Company can reasonably estimate the amount of the potential loss. The Company does not believe that the outcome of these proceedings or matters will have a material effect on the consolidated financial statements.

In April 2020, the Company entered into an agreement with a supplier, as further amended in March 2021 (the "Supplier Agreement"), to purchase minimum volumes of certain products through August 2022. Due to significant failure rates and other defects, the Company ceased ordering product from this supplier as of December 2020. Despite the Company’s requests, the supplier indicated they are not willing to refund the Company for the malfunctioning products previously purchased, and therefore, the Company filed a complaint against the supplier on March 22, 2022 in the Superior Court for the State of California, County of Santa Clara (the "Court"). During the year ended December 31, 2024, the Company recorded a legal expense of $5,300 within general and administrative expenses on the Consolidated Statements of Operations and Comprehensive Loss. The final settlement agreement was signed in June 2024. In July 2024, the inventory was returned to the supplier and the Court granted the parties' Request for Dismissal of the action with prejudice.

In February 2024, a putative class action complaint was filed against Fifth Wall Acquisition Sponsor, LLC, Fifth Wall Asset Management, LLC (the “FWAA Defendants”), and the individual directors of Fifth Wall Acquisition Corp. I (“FWAA”) (the “Director Defendants” and collectively the “Defendants”) in the Delaware Court of Chancery by a stockholder of FWAA for purported damages arising from the business combination with SmartRent.com, Inc. (“the 2024 Class Action”). The complaint asserts claims for (i) breach of fiduciary duty against the Director Defendants; (ii) aiding and abetting breach of fiduciary duty claims against Fifth Wall Asset Management LLC; and (iii) unjust enrichment claims against all Defendants, for purported actions relating to FWAA’s August 24, 2021 merger with legacy SmartRent.com, Inc. The parties are engaged in discovery and document production to date, and the Company and the defendants believe the allegations and claims made in the complaint are without merit.

As the surviving entity following the business combination, the Company presently has certain advancement obligations to the Director Defendants in connection with the 2024 Class Action which includes the costs of their defense of such litigation. While the Director Defendants are the beneficiaries of coverage for such costs up to $10,000 by directors’ and officers’ insurance (“D&O insurance”), the D&O insurance is subject to a retention of $5,000. The Company has notified the relevant D&O insurance carriers of the 2024 Class Action and is litigating coverage and allocation issues in a separate action filed in the Delaware Superior Court in December 2024.

In May 2021, the Company entered into a licensing agreement with a service provider, as further amended in July 2021 (the "Service Provider Agreement"), to license the provider’s software and participate in the provider’s energy demand response program to generate revenue for the Company. The Company paid the service provider $3,500 for the first 25 months of the 60-month license, with no additional payment due until July 2023. In October 2022, the Company sought to rescind the Agreement on the basis that it believed it was misled about the business opportunity available and the nature of the parties’ arrangement. In January 2024, the service provider brought suit against the Company for breach of contract in the Superior Court of California for the County of San Francisco seeking damages for the Company’s failure to make the monthly $140 payments for the license. In February 2024, the Company filed a cross-complaint against the service provider for fraudulent inducement; recission; breach of contract; and related equitable claims. The parties engaged in substantial written discovery and depositions. In January 2025, the Company moved for summary judgment on the Agreement’s limitation of liability provision, asserting that the service provider could not recover damages under the contract. In February 2025, the service provider filed a motion for summary judgment on its breach of contract claim. Pending the cross motion hearing in April 2025, the parties participated in a mediation in February 2025, which ultimately led to the parties agreement to settle the matter.

In April 2023, a collective action was filed against the Company in Federal Court in Georgia (the "Federal Court") by two former employees alleging failure to pay overtime wages in violation of the Fair Labor Standards Act (“FLSA”). The plaintiffs claim they were improperly classified as exempt employees under the FLSA and thus should have been entitled to overtime pay. Limited discovery was conducted in 2023, and Plaintiffs moved for conditional certification of a collective class in July 2023, which was granted on March 31, 2024. Notice was issued to potential class members, who had until July 15, 2024, to opt into the lawsuit. In October 2024, the parties engaged in a private mediation and agreed to settle the matter for a total amount of $1,500, inclusive of all Plaintiffs’ attorneys’ fees and costs and related releases, subject to a written agreement and the Federal Court’s approval. As of December 31, 2024, the Company recorded a legal accrual of $1,500 related to this matter within general and administrative expenses on the Consolidated Statements of Operations and Comprehensive Loss and accrued expenses and other current liabilities on the Consolidated Balance Sheets. The settlement amount was paid in full in January 2025.

The Company regularly reviews outstanding legal claims, actions and enforcement matters, if any exist, to determine if accruals for expected negative outcomes of such matters are probable and can be reasonably estimated. The Company evaluates any such outstanding matters based on management’s best judgment after consultation with counsel. There is no assurance that the Company's accruals for loss contingencies will not need to be adjusted in the future. The amount of such adjustment could significantly exceed the accruals the Company has recorded. As of December 31, 2024, an accrual of $1,500 was included within accrued expenses and other current liabilities related to the legal matters discussed above. The Company had no such accruals as of December 31, 2023.

v3.25.0.1
Segment Reporting
12 Months Ended
Dec. 31, 2024
Segment Reporting [Abstract]  
SEGMENT REPORTING

NOTE 13. SEGMENT REPORTING

 

The Company operates as a single operating segment, which is also its only reportable segment as its CODM, which is currently the Company's CEO, reviews financial information on a consolidated basis for purposes of allocating resources and evaluating financial performance. The Company’s principal operations are in the United States and the Company’s long-lived assets are located primarily within the United States. The Company held $8,023 and $8,280 of assets outside the United States on December 31, 2024, and December 31, 2023, respectively.

 

The CODM uses revenue, gross margin, operating expenses, and net income as the primary measures to assess performance and to make strategic decisions regarding product development, market expansion, and resource allocation. Key financial performance measures of the segment are as follows.

 

 

For the years ended December 31,

 

 

 

2024

 

 

2023

 

 

2022

 

Revenue

 

 

 

 

 

 

 

 

 

Hardware

 

 

82,844

 

 

 

137,201

 

 

 

87,372

 

Professional Services

 

 

18,803

 

 

 

35,473

 

 

 

32,301

 

Deferred hub amortization

 

 

21,600

 

 

 

23,096

 

 

 

20,360

 

SaaS

 

 

51,638

 

 

 

41,068

 

 

 

27,788

 

Total revenue

 

 

174,885

 

 

 

236,838

 

 

 

167,821

 

 

 

 

 

 

 

 

 

 

 

Cost of revenue

 

 

 

 

 

 

 

 

 

Hardware

 

 

58,833

 

 

 

108,780

 

 

 

83,289

 

Professional Services

 

 

31,160

 

 

 

55,495

 

 

 

59,547

 

Deferred hub amortization

 

 

11,168

 

 

 

12,602

 

 

 

10,825

 

SaaS

 

 

13,386

 

 

 

10,432

 

 

 

12,812

 

Total cost of revenue

 

 

114,547

 

 

 

187,309

 

 

 

166,473

 

 

 

 

 

 

 

 

 

 

 

Gross Profit

 

 

60,338

 

 

 

49,529

 

 

 

1,348

 

 

 

 

 

 

 

 

 

 

Operating expenses

 

 

 

 

 

 

 

 

 

Operating expenses excluding stock compensation and depreciation and amortization

 

 

87,666

 

 

 

75,179

 

 

 

87,715

 

Stock compensation

 

 

9,654

 

 

 

12,245

 

 

 

13,716

 

Depreciation and amortization

 

 

4,790

 

 

 

5,264

 

 

 

4,168

 

Total operating expenses

 

 

102,110

 

 

 

92,688

 

 

 

105,599

 

 

 

 

 

 

 

 

 

 

Loss from operations

 

 

(41,772

)

 

 

(43,159

)

 

 

(104,251

)

 

 

 

 

 

 

 

 

 

Other segment items(1)

 

 

8,129

 

 

 

8,572

 

 

 

7,929

 

 

 

 

 

 

 

 

 

 

 

Net loss

 

$

(33,643

)

 

$

(34,587

)

 

$

(96,322

)

(1) Other segment items include interest income, net, other income (expense), net, and income tax expense (benefit).

 

The CODM is regularly provided with the consolidated cost of revenue and consolidated operating expenses as noted on the face of the Consolidated Statement of Operations and Comprehensive Loss, as these make up the significant expenses included in the measure of the segment profit or loss. Reported segment revenues less the significant expenses defined in accordance with ASC 280-10-50-26A is equal to the reported segment profit or loss, and thus there are no other segment items to disclose herein.

 

The Company considers these categories significant based on their materiality to the segment’s results and their importance in the CODM’s evaluation of segment performance and resource allocation decisions.

v3.25.0.1
Business Acquisitions
12 Months Ended
Dec. 31, 2024
Business Combinations [Abstract]  
Business Acquisitions

NOTE 14. BUSINESS ACQUISITIONS

 

SightPlan Acquisition

 

In March 2022, the Company purchased all of the outstanding equity interests of SightPlan for approximately $135,000. SightPlan was founded in 2013 and is headquartered in Orlando, Florida. SightPlan is a SaaS company that provides a real estate operating platform offering automated answering, resident engagement, field service and maintenance management, inspections management, and due diligence and audit management services to real estate owners and managers.

 

The Company accounted for the SightPlan acquisition as a business combination. The preliminary purchase price consisted of $131,781 of cash and restricted cash and a post-closing downward adjustment of $127 reflecting the difference between estimated and actual net working capital of SightPlan on the acquisition date. On the acquisition

date, the Company paid cash consideration of $130,931 and placed $850 in escrow accounts legally owned by the Company. During the year ended December 31, 2022, consideration held in escrow of $850 was distributed. As part of the distribution, the net working capital adjustment of $127 was returned to the Company.

 

As part of the business combination, the Company agreed to pay up to approximately $5,760 to the former employees of SightPlan on the one-year anniversary of the acquisition date, subject to continued employment at the Company. As this payment was contingent upon the continuous service of the employees, it was accounted for as post-combination expense and was recognized ratably over the service period of one year. During the year ended December 31, 2023, the Company distributed $5,976 in connection with this contingent consideration, including $216 for payroll taxes and retirement benefits.

 

The total purchase consideration and the fair values of the acquired assets and liabilities at the acquisition date were as follows.

 

Consideration

 

 

 

 

Cash paid at acquisition

 

 

$

130,931

 

Cash consideration held in escrow

 

 

 

850

 

Net working capital adjustment

 

 

 

(127

)

Fair value of total consideration transferred

 

 

 

131,654

 

 

 

 

 

 

Recognized amounts of identifiable assets acquired and liabilities assumed

 

 

 

 

Cash

$

1,978

 

 

 

Accounts receivable, net

 

1,255

 

 

 

Intangible assets

 

30,900

 

 

 

Other assets

 

749

 

 

 

         Total identifiable net assets acquired

 

34,882

 

 

 

Accounts payable

 

6

 

 

 

Deferred revenue

 

885

 

 

 

Accrued expenses and other liabilities

 

735

 

 

 

Deferred tax liability (Note 9)

 

5,947

 

 

 

Other long-term liabilities

 

256

 

 

 

         Total liabilities assumed

 

7,829

 

 

 

 

 

 

 

 

            Total identifiable assets

 

 

 

27,053

 

 

 

 

 

 

Goodwill

 

 

$

104,601

 

 

Changes resulting from facts and circumstances that existed as of the acquisition date resulted in measurement period adjustments to the estimated fair values of accounts receivable, net, intangible assets, other assets, deferred tax liability, and goodwill during the year ended December 31, 2022. Specifically, the refinement of inputs used to estimate the fair value of intangible assets resulted in an increase in customer relationships of $4,400, a decrease in goodwill of $3,839, and an increase in the deferred tax liability of $557. The increase to the deferred tax liability caused an increase to the release of the valuation allowance, generating a $1,227 income tax benefit on the Consolidated Statement of Operations. Changes to accounts receivable, net and other assets were immaterial.

 

Cash paid at acquisition

$

130,931

 

Cash acquired

 

(1,978

)

Cash consideration released from escrow

 

850

 

Net working capital adjustment

 

(127

)

Payment of acquisition consideration, net of cash acquired

$

129,676

 

 

The Company recognized approximately $1,480 and $4,495 of compensation expense related to contingent consideration in connection with the SightPlan acquisition during the years ended December 31, 2023 and 2022, respectively. The Company recognized $196 and $771 of other non-recurring acquisition related costs that were expensed during the years ended December 31, 2023 and 2022, respectively. Compensation and other non-recurring acquisition related costs are included in general and administrative expenses on the Consolidated Statement of Operations and Comprehensive Loss.

The fair value of the assets acquired includes accounts receivable of $1,255. The gross amount due under contracts for accounts receivable was $1,284 as of March 22, 2022. The Company did not acquire any other class of receivable as a result of the acquisition of SightPlan.

The aggregate purchase price has been allocated to the assets acquired and liabilities assumed based on the fair market value of such assets and liabilities at the date of acquisition. Intangible assets associated with the acquisition totaled $30,900 and were primarily related to customer relationships and developed technology. The excess purchase price over the fair value of net assets acquired was recognized as goodwill and totaled $104,601. The goodwill is attributable primarily to the workforce of the acquired business and expected synergies with the Company’s existing operations and is not deductible for income tax purposes.

The Company recorded intangible assets at their fair value, which consisted of the following.

 

Estimated useful life (in years)

March 31, 2022

 

Trade Name

5

$

900

 

Customer relationships

10

 

19,700

 

Developed technology

7

 

10,300

 

Total intangible assets

 

$

30,900

 

 

The valuation of intangible assets was determined using an income approach methodology. The fair value of the customer relationship intangible assets was determined using the multi-period excess earnings method based on discounted projected net cash flows associated with the net earnings attributable to the acquired customer relationships. The fair value of the trade name and the acquired developed technology was determined using the relief from royalty method, which measures the value by estimating the cost savings associated with owning the asset rather than licensing it. The income approach methodology involves estimating cash flows over the remaining economic life of the intangible assets, which are considered from a market participant perspective. Key assumptions used in estimating future cash flows included projected revenue growth rates and customer attrition rates. The projected future cash flows were discounted to present value using an appropriate discount rate. As such, all aforementioned intangible assets were valued using Level 3 inputs. During the years ended December 31, 2024, 2023 and 2022, the Company recorded amortization expense of $3,621, $3,622 and $2,806, respectively, related to intangible assets. These intangible assets are deductible over 15 years for income tax purposes.

 

Pro Forma Operating Results

 

The Company’s Consolidated Balance Sheet as of December 31, 2024 and December 2023, and other financial statements presented herein for the years ended December 31, 2024, 2023 and 2022 include the results of operations of SightPlan since the acquisition date. The following unaudited pro forma information presents consolidated financial information as if the SightPlan acquisition had occurred on January 1, 2022. Pro forma disclosures for net loss have not been provided as the acquisition did not have, and is not expected to have, a material impact on the consolidated results through the year of acquisition. Pro forma operating results were prepared for comparative purposes only and are not indicative of what would have occurred had the acquisition been made as of January 1, 2022 or of the results that may occur in the future.

 

 

For the years ended December 31,

 

 

2024

 

 

2023

 

 

2022

 

Revenues

$

174,885

 

 

$

236,838

 

 

$

170,173

 

v3.25.0.1
Subsequent Events
12 Months Ended
Dec. 31, 2024
Subsequent Events [Abstract]  
Subsequent Events

NOTE 15. SUBSEQUENT EVENTS

In connection with the preparation of the accompanying consolidated financial statements, the Company has evaluated events and transactions occurring after December 31, 2024 and through March 5, 2025, the date these financial statements were issued, for potential recognition or disclosure and has determined that there are no additional items to disclose except as disclosed below.

In January 2025, the Company announced the appointment of Michael Shane Paladin as President and Chief Executive Officer and member of the Board. Mr. Paladin’s employment commenced on February 24, 2025 (the “Start Date”). Mr. Paladin will replaces Daryl Stemm who had been serving as Interim Principal Executive Officer since July 29, 2024. Mr. Stemm will continue to serve as the Company’s Chief Financial Officer. The Management Committee of SmartRent and the Operating Committee of the Board, both formed to guide the Company through its Chief Executive Officer transition, dissolved effective as of the Start Date.

In January 2025, the Board adopted the SmartRent, Inc. 2025 Inducement Equity Incentive Plan (the “Inducement Plan”), pursuant to which the Company may grant equity awards that are intended to qualify as employment inducement awards under the New York Stock Exchange Listed Company Manual Rule 303A.08 and any applicable interpretive material and other guidance issued under such rule (together, the “Inducement Listing Rule”), from time to time as determined by the Committee (as defined in the Inducement Plan), the Board’s Compensation Committee, or a majority of the Company’s “Independent Directors” (as defined under the applicable rules of the New York Stock Exchange). Upon adoption of the Inducement Plan, and subject to the adjustment provisions therein, the Company reserved 6,500 shares of Common Stock for issuance pursuant to equity awards granted under the Inducement Plan.

In January 2025, the Board, upon the recommendation of the Board’s Nominating and Corporate Governance Committee (the “Nominating Committee”), appointed Ana Pinczuk to the Board as a Class III director to serve until the Company’s 2027 annual meeting of stockholders. The Board also appointed Ms. Pinczuk to serve as a member of the Board’s Compensation Committee and the Nominating and Corporate Governance Committee.

In January 2025, issuable shares of the Company’s Class A Common Stock under the ESPP increased by 1,920 shares.

In January 2025, the Board of Directors approved 5,887 RSUs to certain employees under the 2021 Incentive Stock Plan.

In January and February 2025, 652 shares of the Company's Class A Common Stock were issued to certain employees related to vested RSUs and ESPP purchases.

 

 

v3.25.0.1
Significant Accounting Policies (Policies)
12 Months Ended
Dec. 31, 2024
Accounting Policies [Abstract]  
Basis of Presentation and Consolidation

Basis of Presentation and Consolidation

The accompanying consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America. The Company's financial statements have been prepared on a consolidated basis and as of December 31, 2024 and 2023 and for the years ended December 31, 2024, 2023 and 2022 include the consolidated accounts of the Company. All significant intercompany accounts and transactions have been eliminated in the consolidated financial statements herein.

Foreign Currency

Foreign Currency

SmartRent, Inc.'s functional and reporting currency is United States Dollars (“USD”) and its foreign subsidiaries have a functional currency other than USD. Financial position and results of operations of the Company's international subsidiaries are measured using local currencies as the functional currency. Assets and liabilities of these operations are translated at the exchange rates in effect at the end of each reporting period. The Company's international subsidiaries' statements of operations accounts are translated at the weighted-average rates of exchange prevailing during each reporting period. Translation adjustments arising from the use of differing currency exchange rates from period to period are included in accumulated other comprehensive loss in stockholders’ equity. Gains and losses on foreign currency exchange transactions, as well as translation gains or losses on transactions denominated in currencies other than an entity’s functional currency, are reflected in the Consolidated Statements of Operations and Comprehensive Loss.

Liquidity

Liquidity

The accompanying financial statements have been prepared assuming the Company will continue as a going concern, which contemplates the realization of assets and liabilities and commitments in the normal course of business. Management believes that currently available resources will provide sufficient funds to enable the Company to meet its obligations for at least one year past the issuance date of these financial statements. The Company may need to raise additional capital through equity or debt financing to fund future operations until it generates positive operating cash flows. There can be no assurance that such additional equity or debt financing will be available on terms acceptable to the Company, or at all.

Use of Estimates

Use of Estimates

The preparation of financial statements in conformity with GAAP requires management to make estimates, judgments and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements, as well as the reported amounts of revenue and expense during the reporting period. These estimates made by management include valuing the Company’s inventories on hand, allowance for expected credit losses, intangible assets, earnout liabilities, warranty liabilities, stand-alone selling price of items sold, and certain assumptions used in the valuation of equity awards, including the estimated fair value of common stock warrants, and assumptions used to estimate the fair value of stock-based compensation expense. Actual results could differ materially from those estimates.

Acquisitions

Acquisitions

In March 2022, the Company purchased all of the outstanding equity interests of SightPlan in an acquisition that meets the definition of a business combination, for which the acquisition method of accounting was used (see Note 14). The acquisition was recorded on the date that the Company obtained control over the acquired business. The consideration paid was determined on the acquisition date. The acquisition-related costs, such as professional fees, were excluded from the consideration transferred and were recorded as expense in the period incurred. Assets acquired and liabilities assumed by the Company were recorded at their estimated fair values, while goodwill was measured as the excess of the consideration paid over the fair value of the net identifiable assets acquired and liabilities assumed.

Net Loss Per Share Attributable to Common Stockholders

Net Loss Per Share Attributable to Common Stockholders

The Company follows the two-class method to include the dilutive effect of securities that participated in dividends, if and when declared, when computing net income per common share. The two-class method determines net income per common share for each class of common stock and participating securities according to dividends, if and when declared or accumulated and participation rights in undistributed earnings. The two-class method requires income available to common stockholders for the period to be allocated between common stock and participating securities based upon their respective rights to receive dividends as if all income for the period had been distributed. The anti-dilutive effect of potentially dilutive securities is excluded from the computation of net loss per share because inclusion of such potentially dilutive shares on an as-converted basis would have been anti-dilutive.

The Company considers any unvested common shares subject to repurchase to be participating securities because holders of such shares have non-forfeitable dividend rights in the event a dividend is paid on common stock. The holders of unvested shares of common stock subject to repurchase do not have a contractual obligation to share in losses.

Basic net loss per share attributable to common stockholders is calculated by dividing the net loss attributable to common stockholders by the weighted-average number of shares of common stock outstanding during the period, adjusted for outstanding shares that are subject to repurchase and any shares issuable by the exercise of warrants for nominal consideration.

Diluted net loss per share is computed by giving effect to all potentially dilutive securities outstanding for the period using the treasury stock method or the if-converted method based on the nature of such securities. For periods in which the Company reports a net loss, the diluted net loss per common share attributable to common stockholders is the same as basic net loss per common share attributable to common stockholders, because inclusion of such potentially dilutive shares on an as-converted basis would have been anti-dilutive.

Cash and Cash Equivalents

Cash and Cash Equivalents

The Company considers financial instruments with an original maturity of three months or less to be cash and cash equivalents. The Company maintains cash and cash equivalents at multiple financial institutions, and, at times, these balances exceed federally insurable limits. As a result, there is a concentration of credit risk related to amounts on deposit. The Company believes any risks are mitigated through the size and security of the financial institution at which its cash balances are held.

Restricted Cash

Restricted Cash

The Company considers cash to be restricted when withdrawal or general use is legally restricted. The Company reports the current portion of restricted cash as a separate item in the Consolidated Balance Sheets and the non-current portion is a component of other long-term assets in the Consolidated Balance Sheets. The Company determines current or non-current classification based on the expected duration of the restriction.

Accounts Receivable, net

Accounts Receivable, net

Accounts receivable consist of balances due from customers resulting from the sale of hardware, professional services and Hosted Services. Accounts receivable are recorded at invoiced amounts, are non-interest bearing and are presented net of the associated allowance for expected credit losses on the Consolidated Balance Sheets. The allowance for expected credit losses totaled $2,797 and $1,361 as of December 31, 2024, and December 31, 2023, respectively. The provision for expected credit losses is recorded in general and administrative expenses in the accompanying Consolidated Statements of Operations and Comprehensive Loss. The provision for expected credit losses totaled $1,436, $819 and $242 for the years ended December 31, 2024, 2023 and 2022, respectively. The Company evaluates the collectability of the accounts receivable balances and has determined the allowance for expected credit losses based on a combination of factors, which include the nature of the relationship and the prior collection experience the Company has with the account and an evaluation for current and projected economic conditions as of the Consolidated Balance Sheets date. Accounts receivable determined to be uncollectible are charged against the allowance for expected credit losses. Actual collections of accounts receivable could differ from management’s estimates.

Significant Customers

Significant Customers

A significant customer represents 10% or more of the Company’s total revenue or net accounts receivable balance at each respective Consolidated Balance Sheet date. Revenue as a percentage of total revenue and accounts receivable as a percentage of total accounts receivable for each significant customer follows.

 

 

Accounts Receivable

 

Revenue

 

 

As of

 

For the years ended

 

 

December 31, 2024

 

December 31, 2023

 

December 31, 2024

 

December 31, 2023

 

December 31, 2022

Customer A

 

14%

 

18%

 

*

 

12%

 

*

Customer B

 

*

 

13%

 

*

 

*

 

*

Customer C

 

12%

 

*

 

12%

 

*

 

*

Customer D

 

21%

 

*

 

10%

 

*

 

*

Customer E

 

*

 

*

 

12%

 

12%

 

15%

Customer F

 

*

 

*

 

*

 

*

 

12%

* Total less than 10% for the respective period

Inventory

Inventory

Inventories, which are comprised of smart home equipment and components, are stated at the lower of cost or net realizable value with cost determined under the first-in, first-out method. The Company adjusts the inventory balance based on anticipated obsolescence, usage and historical write-offs.

In August 2023, the Company entered into the Agreement with ADI, pursuant to which, ADI agreed to serve as the Company's non-exclusive hardware fulfillment partner throughout the United States, Canada, and Puerto Rico. The Company is subject to certain buy-back provisions relating to the transferred inventory. As of December 31, 2024 and December 31, 2023, the Company recorded $537 and $851 in connection with the buy-back provision, which is recorded in other current liabilities on the Consolidated Balance Sheets.

Goodwill

Goodwill

Goodwill represents the excess of cost over net assets of the Company's completed business combinations. The Company tests for potential impairment of goodwill on an annual basis as of September 30 to determine if the carrying value is less than the fair value. The Company will conduct additional tests between annual tests if there are indications of potential goodwill impairment. During the year ended December 31, 2024, the Company conducted an interim test as of July 31, 2024 following the departure of the Company's former Chief Executive Officer ("CEO") and decline in the Company's stock price. The Company concluded that goodwill was not impaired as of July 31, 2024. No goodwill impairment has been recorded as of December 31, 2024 and December 31, 2023.

Intangible Assets

Intangible Assets

The Company recorded intangible assets with finite lives, including customer relationships and developed technology, as a result of acquisitions made in prior years. Intangible assets are amortized on a straight-line basis based on their estimated useful lives. The estimated useful life of these intangible assets are as follows.

 

 

Estimated useful life (in years)

 

Trade name

 

5

 

Customer relationships

 

10 - 13

 

Developed technology

 

1 - 7

 

Property and Equipment, net

Property and Equipment, net

Property and equipment is stated at cost, net of accumulated depreciation and amortization. Costs of improvements that extend the economic life or improve service potential are capitalized. Expenditures for routine maintenance and repairs are charged to expense as incurred. Repairs and maintenance expense for the years ended December 31, 2024, 2023 and 2022 was $21, $26 and $50, respectively, and is included in general and administrative expense in the accompanying Consolidated Statements of Operations and Comprehensive Loss.

Depreciation and amortization are included in cost of revenue and general and administrative expenses and are computed using the straight-line basis over estimated useful lives of those assets as follows.

 

Estimated useful life (in years)

Computer hardware and software

5

Furniture and fixtures

7

Warehouse equipment

15

Leasehold improvements

Shorter of the estimated useful life or lease term

Impairment of Long-Lived Assets

Impairment of Long-Lived Assets

The Company reviews long-lived assets, including property and equipment, intangible assets and operating lease right of use assets for impairment when events or changes in circumstances indicate that the carrying amount may not be recoverable. Recoverability of these assets, or asset groups, is measured by comparing the carrying amounts of such assets or asset groups to the future undiscounted cash flows that such assets or asset groups are expected to generate. If such assets are impaired, the impairment recognized is measured by the amount by which the carrying amount of the assets exceeds the fair value of the assets.

Leases

Leases

The Company classifies an arrangement as a lease at inception by determining if the arrangement conveys the right to control the use of the identified asset for a period of time in exchange for consideration. If the arrangement is identified as a lease, classification is determined at the commencement of the arrangement. Operating lease liabilities are recognized at the present value of the future lease payments at the lease commencement date.

The Company estimates its incremental borrowing rate to discount future lease payments. The incremental borrowing rate reflects the interest rate that the Company would expect to pay to borrow on a collateralized basis an amount equal to the lease payments in a similar economic environment over a similar term. Operating lease right-of-use (“ROU”) assets are based on the corresponding lease liability adjusted for any lease payments made at or before commencement, initial direct costs and lease incentives. Certain leases also include options to renew or terminate the lease at the election of the Company. The Company evaluates these options at lease inception and on an ongoing basis. Renewal and termination options that the Company is reasonably certain to exercise are included when classifying leases and measuring lease liabilities. Operating lease expense is recognized on a straight-line basis over the lease term. Variable lease costs are expensed as incurred. The Company has lease agreements with lease and non-lease components, which are accounted for as a single lease component for all classes of assets. Lease payments for short-term leases with a term of twelve months or less are expensed on a straight-line basis over the lease term. Operating leases are included in other long-term assets, accrued expenses and other current liabilities, and other long-term liabilities.

Warranty Allowance

Warranty Allowance

The Company provides its customers with limited-service warranties associated with product replacement and related services. The warranty typically lasts one year following the installation of the product. The estimated warranty costs, which are expensed at the time of sale and included in hardware cost of revenue, are based on the results of product testing, industry and historical trends and warranty claim rates incurred and are adjusted for identified current or anticipated future trends as appropriate. Actual warranty claim costs could differ from these estimates. For the years ended December 31, 2024, 2023 and 2022, warranty expense included in cost of hardware revenue was $261, $2,142 and $852, respectively. The lower warranty expense during the year ended December 31, 2024 was primarily attributable to the Company's release of an $864 accrual related to the replacement of deficient batteries as disclosed in the paragraph below. As of December 31, 2024, and December 31, 2023, the Company’s warranty allowance was $1,077 and $2,215, respectively, and is recorded in other current liabilities on the Consolidated Balance Sheets.

During the year ended December 31, 2020, the Company identified a deficiency with batteries contained in certain hardware sold and included an estimate of the expected cost to remove these batteries, which were acquired from one supplier, in its warranty allowance. During the year ended December 31, 2024, the Company determined the battery replacements were complete and released the remaining warranty accrual of $864 related to the battery deficiency. As of December 31, 2024, there is no amount in the Company’s warranty allowance related to the remaining cost of replacement for this identified battery deficiency. As of December 31, 2023, $864 is included in the Company’s warranty allowance related to the remaining cost of replacement for this identified battery deficiency.

During the year ended December 31, 2023, the Company identified a deficiency with the firmware and sensor accuracy of certain hardware sold and included an estimate of the expected cost to update the related firmware and hardware in its warranty allowance. As of December 31, 2023, $410 is included in the Company’s warranty allowance related to the remaining cost to perform the firmware and hardware updates. The affected hardware and firmware was fully updated during 2024, and therefore, as of December 31, 2024, there is no amount in the Company's warranty allowance related to the remaining cost to perform the firmware and hardware updates.

 

 

As of

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Warranty reserve beginning balance

 

$

2,215

 

 

$

2,277

 

Non-recurring warranty items incurred

 

 

291

 

 

 

1,746

 

Warranty (reversal) accrual for completed projects

 

 

(134

)

 

 

327

 

Warranty settlements

 

 

(1,295

)

 

 

(2,135

)

Warranty reserve ending balance

 

$

1,077

 

 

$

2,215

 

 

 

Fair Value of Financial Instruments

Fair Value of Financial Instruments

Fair value is based on the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Assets and liabilities subject to on-going fair value measurement are categorized and disclosed into one of three categories depending on observable or unobservable inputs employed in the measurement. These two types of inputs have created the following fair value hierarchy.

Level 1: Quoted prices in active markets that are accessible at the measurement date for assets and liabilities.

Level 2: Observable prices that are based on inputs not quoted in active markets but corroborated by market data.

Level 3: Unobservable inputs are used when little or no market data is available.

This hierarchy requires the Company to minimize the use of unobservable inputs and to use observable market data, if available, when determining fair value. The Company recognizes transfers between levels of the hierarchy based on the fair values of the respective financial measurements at the end of the reporting period in which the transfer occurred. There were no transfers between levels of the fair value hierarchy during the years ended December 31, 2024 or 2023. The carrying amounts of the Company’s accounts receivable, accounts payable and accrued and other liabilities approximate their fair values due to their short maturities.

Revenue Recognition

Revenue Recognition

The Company derives its revenue primarily from sales of systems that consist of hardware devices, professional services and Hosted Services to assist property owners and property managers with visibility and control over assets, while providing all-in-one home control offerings for residents. Revenue is recorded when control of these products and services is transferred to the customer in an amount that reflects the consideration the Company expects to be entitled to receive in exchange for those products and services.

The Company may enter into contracts that contain multiple distinct performance obligations. The transaction price for a typical arrangement includes the price for: smart home hardware devices, professional services, and a subscription for use of the Company's software (“Hosted Services”). Included in these contracts are centrally connected devices ("Hub Devices"), which integrate the Company’s enterprise software with third party smart devices. Historically, the Company only sold non-distinct Hub Devices. During the year ended December 31, 2022, the Company began shipping Hub Devices with features that function independently from its software subscription ("distinct Hub Devices"). Non-distinct Hub Devices are recognized as a single performance obligation with the Company’s software in Hosted Services revenue, while distinct Hub Devices are recognized as a separate performance obligation in hardware revenue. When distinct Hub Devices are included in a contract, the Hosted Services performance obligation is comprised of only the Company’s software.

The Company considers delivery for each of the hardware, professional services and Hosted Services to be separate performance obligations. The hardware performance obligation includes the delivery of smart home hardware and distinct Hub Devices. The professional services performance obligation includes the services to install the hardware. The Hosted Services performance obligation provides a subscription that allows the customer access to software during the contracted-use term when the promised service is provided to the customer. Also included in the hosted service performance obligation are non-distinct Hub Devices that only function with a subscription to the Company’s software.

Payments are received by the Company by check or automated clearing house payments and payment terms are determined by individual contracts and generally range from due upon receipt to net 30 days. Taxes collected from customers and remitted to governmental authorities are not included in reported revenue. Payments received from customers in advance of revenue recognition are reported as deferred revenue. The Company has elected the following practical expedients following the adoption of ASC 606:

Shipping and handling costs: the Company elected to account for shipping and handling activities that occur after the customer has obtained control of a good as fulfillment activities (i.e., an expense) rather than as a promised service and are recorded as hardware cost of revenue. Amounts billed for shipping and handling fees are recorded as revenue.
Sales tax collected from customers: the Company elected to exclude from the measurement of transaction price all taxes assessed by a government authority that are both imposed on and concurrent with a specific revenue-producing transaction and collected by us from a customer.
Measurement of the transaction price: the Company applies the practical expedient that allows for inclusion of the future auto-renewals in the initial measurement of the transaction price. The Company only applies these steps when it is probable that it will collect the consideration to which it is entitled in exchange for the goods or services it transfers to a customer.
Significant financing component: the Company elected not to adjust the promised amount of consideration for the effects of a significant financing component when the period between the transfer of promised goods or services and when the customer pays for the goods or services will be one year or less.

Timing of Revenue Recognition is as follows.

Hardware Revenue

Hardware revenue results from the direct sale to customers of hardware smart home devices, which devices generally consist of a distinct Hub Device, door locks, thermostats, sensors, and light switches. These hardware devices provide features that function independently without subscription to the Company's software, and the performance obligation for hardware revenue is considered satisfied, and revenue is recognized at a point in time when the hardware device is shipped to the customer. The Company generally provides a one-year warranty period on hardware devices that are delivered and installed. The cost of the warranty is recorded as a component of cost of hardware revenue.

Professional Services Revenue

Professional services revenue results from installing smart home hardware devices, which does not result in significant customization of the product and is generally performed over a period from two to four weeks. Installations can be performed by the Company's employees, contracted out to a third-party with the Company's employees managing the engagement, or the customer can perform the installation themselves. The Company’s professional services contracts are generally arranged on a fixed price basis, and revenue is recognized over the period in which the installations are completed.

Hosted Services Revenue

Hosted Services revenue primarily consists of monthly subscription revenue generated from fees that provide customers access to one or more of the Company’s software applications including access controls, asset monitoring and related services, and our Community WiFi solution, which provides communities with a private, device-dedicated WiFi network. These subscription arrangements have contractual terms ranging from one month to ten years and include recurring fixed plan subscription fees. Arrangements with customers do not provide the customer with the right to take possession of the Company’s software at any time. Customers are granted continuous access to the services over the contractual period. Accordingly, fees collected for subscription services are recognized on a straight-line basis over the contract term beginning on the date the subscription service is made available to the customer. Variable consideration is immaterial.

Also included in Hosted Services revenue are non-distinct Hub Devices. The Company considers those devices and hosting services subscription a single performance obligation and therefore defers the recognition of revenue for those devices upon shipment to the customer. The revenue is then amortized over its average service life. When a non-distinct Hub Device is included in a contract that does not require a long-term service commitment, the customer obtains a material right to renew the service because purchasing a new device is not required upon renewal. If a contract contains a material right, proceeds are allocated to the material right and recognized over the period of benefit, which is generally four years.

Cost of Revenue

Cost of Revenue

Cost of revenue consists primarily of direct costs of products and services together with the indirect cost of estimated warranty expense and customer care and support over the life of the service arrangement.

Hardware

Cost of hardware revenue consists primarily of direct costs of products, such as the distinct Hub Device, hardware devices, supplies purchased from third-party providers, and shipping costs, together with indirect costs related to warehouse facilities (including depreciation and amortization of capitalized assets and right-of-use assets), infrastructure costs, personnel-related costs associated with the procurement and distribution of products and warranty expenses together with the indirect cost of customer care and support.

Professional Services

Cost of professional services revenue consists primarily of direct costs related to personnel-related expenses for installation and supervision of installation services, general contractor expenses and travel expenses associated with the installation of products and indirect costs that are also primarily personnel-related expenses in connection with training of and ongoing support for customers and residents.

Hosted Services

Cost of Hosted Services revenue consists primarily of the amortization of the direct costs of non-distinct Hub Devices, consistent with the revenue recognition period noted above in "Hosted Services Revenue", and infrastructure costs associated with providing software applications together with the indirect cost of customer care and support over the life of the service arrangement.

Deferred Cost of Revenue

Deferred Cost of Revenue

Deferred cost of revenue includes all direct costs included in cost of revenue for Hosted Services and non-distinct Hub Devices that have been deferred to future periods.

Stock-Based Compensation

Stock-Based Compensation

Our stock-based compensation consists of stock options and restricted stock units ("RSUs") granted to our employees and directors during the periods presented. Stock-based awards are measured based on the grant date fair value. We estimate the fair value of stock option awards on the grant date using the Black-Scholes option-pricing model. The fair value of RSUs is based on the grant date fair value of the stock price. The fair value of these awards is recognized as compensation expense on a straight-line basis over the requisite service period in which the awards are expected to vest. Forfeitures are recognized as they occur by reversing previously recognized compensation expense.

The Black-Scholes model considers several variables and assumptions in estimating the fair value of stock-based awards. These variables include the per share fair value of the underlying common stock, exercise price, expected term, risk-free interest rate, expected annual dividend yield, and the expected stock price volatility over the expected term and forfeitures, which are recognized as they occur. For all stock options granted, we calculated the expected term using the simplified method for “plain vanilla” stock option awards.

Research and Development

Research and Development

These expenses relate to the research and development of new products and services and enhancements to the Company’s existing product offerings. The Company accounts for the cost of research and development by capitalizing qualifying costs, which are incurred during the product development stage, and amortizing those costs over the product’s estimated useful life, which generally ranges from three to five years depending on the type of application. The Company expenses preliminary evaluation costs as they are incurred before the product development stage, as well as post development implementation and operation costs, such as training, maintenance and minor upgrades. During the years ended December 31, 2024, 2023 and 2022, the Company capitalized $5,270, $3,919 and $2,746, respectively, of research and development costs in other long-term assets on the Consolidated Balance Sheets. As of December 31, 2024, the Company had capitalized $12,334 of research and development costs in other long-term assets on the Consolidated Balance Sheets, of which $9,543 remained to be amortized. As of December 31, 2023, the Company had capitalized $7,064 of research and development costs in other long-term assets on the Consolidated Balance Sheets, of which $6,163 remains to be amortized.

Advertising

Advertising

Advertising costs are expensed as incurred and recorded as a component of sales and marketing expense. The Company incurred $650, $432 and $292 of advertising expenses for the years ended December 31, 2024, 2023 and 2022, respectively.

Segments

Segments

The Company has one operating segment and one reportable segment. Its chief operating decision maker ("CODM") was the Company's Chief Executive Officer until the Chief Executive Officer’s resignation on July 29, 2024. On that date, a management committee comprised of certain of the Company’s then executives became the CODM until February 24, 2025 (the “Start Date”) and effective the Start Date, the Company appointed a new President and Chief Executive Officer who currently acts as the CODM. The CODM reviews financial information on a consolidated basis for purposes of allocating resources and evaluating financial performance. The Company’s principal operations are in the United States and the Company’s long-lived assets are located primarily within the United States. Refer to Note 13 - Segment Reporting for more information on the Company's operating and reportable segments.

Recent Accounting Guidance

Recent Accounting Guidance

Recent Accounting Guidance Not Yet Adopted

In November 2024, the FASB issued ASU No. 2024-03, Income Statement—Reporting Comprehensive Income—Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expenses, which requires public companies to disclose, in interim and annual reporting periods, additional information about certain expenses in the notes to financial statements. The amendments in this ASU are effective for annual reporting periods beginning after December 15, 2026, and interim reporting periods beginning after December 15, 2027, with early adoption permitted. The Company is currently evaluating the effect that the updated standard will have on the consolidated financial statement disclosures.

In December 2023, the FASB issued ASU No. 2023-09 - Income Taxes (Topics 740): Improvements to Income Tax Disclosures. This ASU requires the expansion of disclosure requirements for income taxes, specifically related to the rate reconciliation and income taxes paid. ASU 2023-09 is effective for annual periods after December 15, 2024. Early adoption is also permitted for annual financial statements that have not yet been issued or made available for issuance. The Company is currently evaluating the effect that the updated standard will have on the consolidated financial statement disclosures.

Recently Adopted Accounting Guidance

In November 2023, the Financial Standards Accounting Board (FASB) issued Accounting Standards Update (ASU) No. 2023-07 - Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures. This ASU updates the annual and interim disclosure requirements for reportable segments, primarily through enhanced disclosures about significant segment expenses. ASU 2023-07 is effective for annual periods beginning after December 15, 2023, and for interim periods beginning after December 15, 2024. Early adoption is also permitted. The Company adopted this ASU during the year ended December 31, 2024. The adoption of this guidance modified the Company's segment disclosures but had no impact on results of operations, cash flows or financial condition.

In June 2016, the FASB issued ASU 2016-13, “Financial Instruments—Credit Losses (Topic 326)” which modifies the measurement of expected credit losses of certain financial instruments. This update is effective for fiscal years beginning after December 15, 2022 and must be applied using a modified-retrospective approach, with early adoption permitted. The requirement to disclose credit quality indicators by year or origination is not applicable to trade receivables due in one year or less that result from revenue transactions within the scope of ASC 606. The Company adopted ASU 2016-13 effective January 1, 2023 using the modified-retrospective approach. The adoption of this guidance did not have a material impact on the Company's consolidated financial statements.

v3.25.0.1
Significant Accounting Policies (Tables)
12 Months Ended
Dec. 31, 2024
Accounting Policies [Abstract]  
Summary of Revenue as a Percentage of Total Revenue and Accounts Receivable as a Percentage of Total Accounts Receivable for Each Significant Customer Revenue as a percentage of total revenue and accounts receivable as a percentage of total accounts receivable for each significant customer follows.

 

 

Accounts Receivable

 

Revenue

 

 

As of

 

For the years ended

 

 

December 31, 2024

 

December 31, 2023

 

December 31, 2024

 

December 31, 2023

 

December 31, 2022

Customer A

 

14%

 

18%

 

*

 

12%

 

*

Customer B

 

*

 

13%

 

*

 

*

 

*

Customer C

 

12%

 

*

 

12%

 

*

 

*

Customer D

 

21%

 

*

 

10%

 

*

 

*

Customer E

 

*

 

*

 

12%

 

12%

 

15%

Customer F

 

*

 

*

 

*

 

*

 

12%

* Total less than 10% for the respective period

Schedule of Finite-Lived Intangible Asset, Useful Life Intangible assets are amortized on a straight-line basis based on their estimated useful lives. The estimated useful life of these intangible assets are as follows.

 

 

Estimated useful life (in years)

 

Trade name

 

5

 

Customer relationships

 

10 - 13

 

Developed technology

 

1 - 7

 

Schedule of Property and Equipment Estimated Useful Life

Depreciation and amortization are included in cost of revenue and general and administrative expenses and are computed using the straight-line basis over estimated useful lives of those assets as follows.

 

Estimated useful life (in years)

Computer hardware and software

5

Furniture and fixtures

7

Warehouse equipment

15

Leasehold improvements

Shorter of the estimated useful life or lease term

Schedule of Aggregate Warranty Liabilities s of December 31, 2024, there is no amount in the Company's warranty allowance related to the remaining cost to perform the firmware and hardware updates.

 

 

As of

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Warranty reserve beginning balance

 

$

2,215

 

 

$

2,277

 

Non-recurring warranty items incurred

 

 

291

 

 

 

1,746

 

Warranty (reversal) accrual for completed projects

 

 

(134

)

 

 

327

 

Warranty settlements

 

 

(1,295

)

 

 

(2,135

)

Warranty reserve ending balance

 

$

1,077

 

 

$

2,215

 

 

v3.25.0.1
Fair Value Measurements and Fair Value of Instruments (Tables)
12 Months Ended
Dec. 31, 2024
Fair Value Disclosures [Abstract]  
Summary of Carrying Values and Fair Values of Financial Instruments

The following tables display the carrying values and fair values of financial instruments.

 

 

 

 

 

As of

 

 

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Assets on the Consolidated Balance Sheets

 

 

 

Carrying Value

 

 

Unrealized
Losses

 

 

Fair
Value

 

 

Carrying
Value

 

 

Unrealized Losses

 

 

Fair
Value

 

Cash and cash equivalents

 

Level 1

 

$

142,482

 

 

$

-

 

 

$

142,482

 

 

$

215,214

 

 

$

-

 

 

$

215,214

 

Restricted cash

 

Level 1

 

 

-

 

 

 

-

 

 

 

-

 

 

 

495

 

 

 

-

 

 

 

495

 

Total

 

 

 

$

142,482

 

 

$

-

 

 

$

142,482

 

 

$

215,709

 

 

$

-

 

 

$

215,709

 

 

The Company reports the current portion of restricted cash as a separate item in the Consolidated Balance Sheets and the non-current portion is a component of other long-term assets in the Consolidated Balance Sheets.

 

 

 

 

 

As of

 

 

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Liabilities on the Consolidated Balance Sheets

 

 

 

Carrying
Value

 

 

Fair
Value

 

 

Carrying
Value

 

 

Fair
Value

 

Acquisition earnout payment

 

Level 3

 

$

1,760

 

 

$

1,760

 

 

$

4,250

 

 

$

4,250

 

Total liabilities

 

 

 

$

1,760

 

 

$

1,760

 

 

$

4,250

 

 

$

4,250

 

 

Schedule of Changes In Fair Value of Liabilities The changes in the fair value of the Company's Level 3 liabilities for the years ended December 31, 2024 and 2023 are as follows.

 

 

 

 

As of

 

 

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Balance at beginning of period

 

 

 

$

4,250

 

 

$

5,540

 

Payment of earnout in connection with the iQuue acquisition

 

 

 

 

(1,530

)

 

 

(1,702

)

Change in fair value of earnout

 

 

 

 

(960

)

 

 

412

 

Balance at end of period

 

 

 

$

1,760

 

 

$

4,250

 

Schedule of Earnout of Measurement The following table sets forth the weighted-average assumptions used to estimate the fair value of the earnout payment as of December 31, 2024 and December 31, 2023.

 

 

 

 

 

As of

 

 

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Discount Rate

 

 

 

 

12.30

%

 

 

10.50

%

Volatility

 

 

 

 

40.00

%

 

 

42.00

%

v3.25.0.1
Revenue and Deferred Revenue (Tables)
12 Months Ended
Dec. 31, 2024
Revenue from Contract with Customer [Abstract]  
Summary of Disaggregation of Revenue

In the following tables, revenue is disaggregated by primary geographical market, type of revenue, and SmartRent Solution.

 

 

For the years ended December 31,

 

 

 

2024

 

 

2023

 

 

2022

 

Revenue by geography

 

 

 

 

 

 

 

 

 

United States

 

$

173,207

 

 

$

235,553

 

 

$

165,795

 

International

 

 

1,678

 

 

 

1,285

 

 

 

2,026

 

Total revenue

 

$

174,885

 

 

$

236,838

 

 

$

167,821

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For the years ended December 31,

 

 

 

2024

 

 

2023

 

 

2022

 

Revenue by type

 

 

 

 

 

 

 

 

 

Hardware

 

$

82,844

 

 

$

137,201

 

 

$

87,372

 

Professional services

 

 

18,803

 

 

$

35,473

 

 

 

32,301

 

Hosted services

 

 

73,238

 

 

$

64,164

 

 

 

48,148

 

Total revenue

 

$

174,885

 

 

$

236,838

 

 

$

167,821

 

 

 

 

 

For the years ended December 31,

 

 

 

2024

 

 

2023

 

 

2022

 

 

 

(dollars in thousands)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SmartRent Solutions

 

Hardware

 

Professional
Services

 

Hosted Services

 

Total 2024

 

 

Hardware

 

Professional Services

 

Hosted Services

 

Total 2023

 

 

Hardware

 

Professional Services

 

Hosted Services

 

Total 2022

 

Smart Communities Solutions

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Smart Apartments

 

$

74,754

 

$

13,095

 

$

57,335

 

$

145,184

 

 

$

130,894

 

$

30,546

 

$

49,696

 

$

211,135

 

 

$

82,799

 

$

30,419

 

$

37,605

 

 

150,823

 

 Access Control

 

 

3,791

 

 

2,378

 

 

1,722

 

 

7,891

 

 

 

3,607

 

 

3,527

 

 

912

 

 

8,047

 

 

 

3,440

 

 

1,799

 

 

316

 

 

5,555

 

 Community WiFi

 

 

287

 

 

1,041

 

 

701

 

 

2,029

 

 

 

395

 

 

996

 

 

688

 

 

2,078

 

 

 

179

 

 

44

 

 

257

 

 

480

 

 Other

 

 

4,012

 

 

2,289

 

 

2,100

 

 

8,401

 

 

 

2,305

 

 

404

 

 

1,534

 

 

4,243

 

 

 

954

 

 

39

 

 

1,537

 

 

2,529

 

Smart Operations Solutions

 

 

-

 

 

-

 

 

11,380

 

 

11,380

 

 

 

-

 

 

-

 

 

11,334

 

 

11,334

 

 

 

-

 

 

-

 

 

8,433

 

 

8,433

 

 Total Revenue

 

$

82,844

 

$

18,803

 

$

73,238

 

$

174,885

 

 

$

137,201

 

$

35,473

 

$

64,164

 

$

236,838

 

 

$

87,372

 

$

32,301

 

$

48,148

 

 

167,821

 

 

Summary of Deferred Revenue, by Arrangement, Disclosure A summary of the change in deferred revenue is as follows.

 

 

For the years ended December 31,

 

 

 

2024

 

 

2023

 

Deferred revenue balance as of January 1

 

$

123,160

 

 

$

139,948

 

Revenue recognized from balance of deferred revenue
      at the beginning of the period

 

 

(54,624

)

 

 

(47,919

)

Revenue deferred during the period

 

 

32,862

 

 

 

71,243

 

Revenue recognized from revenue originated
     and deferred during the period

 

 

(13,739

)

 

 

(40,112

)

Deferred revenue balance as of December 31

 

$

87,659

 

 

$

123,160

 

 

v3.25.0.1
Other Balance Sheet Information (Tables)
12 Months Ended
Dec. 31, 2024
Balance Sheet Related Disclosures [Abstract]  
Summary of Inventory

Inventory consisted of the following.

 

 

 

As of

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Finished Goods

 

$

34,876

 

 

$

41,206

 

Raw Materials

 

 

385

 

 

 

369

 

Total inventory

 

$

35,261

 

 

$

41,575

 

 

Summary of Prepaid Expenses and Other Current Assets

Prepaid expenses and other current assets consisted of the following.

 

 

 

As of

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Prepaid expenses

 

$

7,867

 

 

$

7,144

 

Other current assets

 

 

4,014

 

 

 

2,215

 

Total prepaid expenses and other current assets

 

$

11,881

 

 

$

9,359

 

Summary of Property and Equipment, Net

Property and equipment, net consisted of the following.

 

 

 

As of

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Computer hardware

 

$

2,469

 

 

$

2,242

 

Leasehold improvements

 

 

2,185

 

 

 

717

 

Warehouse and other equipment

 

 

815

 

 

 

748

 

Furniture and fixtures

 

 

153

 

 

 

146

 

Property and equipment

 

 

5,622

 

 

 

3,853

 

Less: Accumulated depreciation

 

 

(3,171

)

 

 

(2,453

)

Total property and equipment, net

 

$

2,451

 

 

$

1,400

 

Summary of Intangible Assets And Goodwill

Intangible assets, net consisted of the following.

 

 

 

As of

 

 

 

December 31, 2024

 

 

December 31, 2023

 

 

 

Gross

 

 

Accumulated Amortization

 

 

Net

 

 

Gross

 

 

Accumulated Amortization

 

 

Net

 

Customer relationships

 

$

22,990

 

 

$

(6,223

)

 

$

16,767

 

 

$

22,990

 

 

$

(4,001

)

 

$

18,989

 

Developed technology

 

 

10,600

 

 

 

(4,383

)

 

 

6,217

 

 

 

10,600

 

 

 

(2,911

)

 

 

7,689

 

Trade name

 

 

900

 

 

 

(509

)

 

 

391

 

 

 

900

 

 

 

(329

)

 

 

571

 

Total intangible assets, net

 

$

34,490

 

 

$

(11,115

)

 

$

23,375

 

 

$

34,490

 

 

$

(7,241

)

 

$

27,249

 

Summary of Finite Lived Intangible Assets Amortization Expense Total future amortization for finite-lived intangible assets is estimated as follows.

 

 

 

Amortization Expense

 

2025

 

$

3,873

 

2026

 

 

3,873

 

2027

 

 

3,734

 

2028

 

 

3,693

 

2029

 

 

2,554

 

Thereafter

 

 

5,648

 

Total

 

$

23,375

 

 

Summary of Other Long-term Assets

Other long-term assets consisted of the following.

 

 

 

As of

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Capitalized software costs, net

 

$

9,463

 

 

$

5,632

 

Operating lease - ROU asset, net

 

 

3,808

 

 

 

2,550

 

Investment in non-affiliate

 

 

-

 

 

 

2,250

 

Other long-term assets

 

 

3,088

 

 

 

1,816

 

Total other long-term assets

 

$

16,359

 

 

$

12,248

 

Summary of Accrued Expenses and Other Current Liabilities

Accrued expenses and other current liabilities consisted of the following.

 

 

As of

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Accrued expenses

 

$

13,052

 

 

$

6,674

 

Accrued compensation costs

 

 

8,249

 

 

 

10,272

 

Accrued acquisition consideration

 

 

1,760

 

 

 

2,014

 

Warranty allowance

 

 

1,077

 

 

 

2,215

 

Other

 

 

3,107

 

 

 

3,801

 

Total accrued expenses and other current liabilities

 

$

27,245

 

 

$

24,976

 

Summary of Other Long-term Liabilities

Other long-term liabilities consisted of the following.

 

 

As of

 

 

 

December 31, 2024

 

 

December 31, 2023

 

Lease liability, noncurrent

 

$

7,021

 

 

$

1,311

 

Other long-term liabilities

 

 

100

 

 

 

2,785

 

Total other long-term liabilities

 

$

7,121

 

 

$

4,096

 

v3.25.0.1
Stock-Based Compensation (Tables)
12 Months Ended
Dec. 31, 2024
Share-Based Payment Arrangement [Abstract]  
Summary of Shares Available for Future Issuances

The table below summarizes the activity pursuant to the 2021 Plan, for the years ended December 31, 2024 and 2023, and the shares available for future issuances as of December 31, 2024 and 2023.

 

Shares Available for Future Issuance

 

Shares available as of December 31, 2022

 

12,854

 

Stock options issued, net

 

(2,704

)

RSUs issued, net

 

(1,840

)

Shares available as of December 31, 2023

 

8,310

 

Additions to the plan

 

8,900

 

Stock options forfeited, net

 

625

 

RSUs issued, net

 

(979

)

Shares available as of December 31, 2024

 

16,856

 

Summary of Stock Options Activity

The table below summarizes the activity related to stock options, pursuant to the 2018 Stock Plan and 2021 Plan, for the years ended December 31, 2024 and 2023.

 

Options Outstanding

 

 

Number of
Options

 

 

Weighted-
Average
Exercise Price
($ per share)

 

 

Weighted
Average
Remaining
Contractual
Life (years)

 

 

Aggregate
Intrinsic
Value

 

December 31, 2022

 

9,671

 

 

$

0.67

 

 

 

6.99

 

 

$

18,234

 

Granted

 

3,299

 

 

$

2.84

 

 

 

 

 

 

 

Exercised

 

(3,035

)

 

$

0.47

 

 

 

 

 

 

 

Forfeited

 

(777

)

 

$

4.31

 

 

 

 

 

 

 

December 31, 2023

 

9,158

 

 

$

1.21

 

 

 

6.81

 

 

$

18,112

 

Granted

 

2,527

 

 

$

3.36

 

 

 

 

 

 

 

Exercised

 

(4,543

)

 

$

0.56

 

 

 

 

 

 

 

Forfeited

 

(2,977

)

 

$

3.08

 

 

 

 

 

 

 

December 31, 2024

 

4,165

 

 

$

1.90

 

 

 

6.74

 

 

$

2,445

 

Exercisable options as of December 31, 2024

 

2,213

 

 

$

0.79

 

 

 

5.02

 

 

$

2,445

 

 

 

Summary of Restricted Stock Units Activity

The table below summarizes the activity related to RSUs, pursuant to the 2018 Stock Plan and 2021 Plan, for the years ended December 31, 2024 and 2023.

 

Restricted Stock Units

 

Number of
Restricted Stock Units

 

 

Weighted
Average
Grant Date Fair Value (per share)

 

 

December 31, 2022

 

5,493

 

 

$

5.43

 

 

Granted

 

2,718

 

 

$

2.94

 

 

Vested or distributed

 

(2,260

)

 

$

5.55

 

 

Forfeited

 

(1,490

)

 

$

4.27

 

 

December 31, 2023

 

4,461

 

 

$

4.24

 

 

Granted

 

4,314

 

 

$

2.43

 

 

Vested or distributed

 

(2,261

)

 

$

4.87

 

 

Forfeited

 

(1,204

)

 

$

3.44

 

 

December 31, 2024

 

5,310

 

 

$

2.69

 

 

 

Summary of Activity Related to ESPP

The table below summarizes the activity related to the ESPP for the years ended December 31, 2024 and 2023.

 

Shares Available

 

December 31, 2022

 

3,731

 

Annual additions to the plan

 

1,985

 

Shares purchased

 

(314

)

December 31, 2023

 

5,402

 

Annual additions to the plan

 

2,000

 

Shares purchased

 

(293

)

December 31, 2024

 

7,109

 

 

 

Summary of Fair value of Stock Option Grants The fair value of stock option grants is estimated by the Company on the date of grant using the Black Scholes option pricing model with the following weighted-average assumptions for the years ended December 31, 2024, 2023 and 2022.
Summary of Stock-based Compensation Expense

 

For the years ended December 31,

 

 

2024

 

 

2023

 

2022

 

Risk free interest

4.09%

 

 

3.55%- 4.32%

 

1.47%

 

Dividend yield

0.00%

 

 

0.00%

 

0.00%

 

Expected volatility

75.00%

 

 

75.00%

 

58.80%

 

Expected life (years)

 

6.25

 

 

6.08 - 6.25

 

 

6.08

 

 

The Company recorded stock-based compensation expense as follows.

 

For the years ended December 31,

 

 

2024

 

 

2023

 

 

2022

 

Cost of revenue

$

1,111

 

 

$

1,026

 

 

$

-

 

Research and development

 

3,961

 

 

 

3,664

 

 

 

3,668

 

Sales and marketing

 

700

 

 

 

635

 

 

 

1,396

 

General and administrative

 

6,299

 

 

 

7,946

 

 

 

8,652

 

Total

$

12,071

 

 

$

13,271

 

 

$

13,716

 

 

v3.25.0.1
Income Taxes (Tables)
12 Months Ended
Dec. 31, 2024
Income Tax Disclosure [Abstract]  
Schedule of Components of Income tax (Benefit) Expense

The Company's components of income tax (benefit) expense consisted of the following.

 

 

 

Years Ended December 31,

 

Income Tax Provision

 

2024

 

 

2023

 

 

2022

 

 

 

 

 

 

 

 

 

 

 

Federal

 

$

(24

)

 

$

(80

)

 

$

-

 

Foreign

 

 

68

 

 

 

28

 

 

 

99

 

State and local

 

 

182

 

 

 

117

 

 

 

233

 

Current provision

 

 

226

 

 

 

65

 

 

 

332

 

 

 

 

 

 

 

 

 

 

 

Federal

 

 

41

 

 

 

(173

)

 

 

(4,390

)

Foreign

 

 

-

 

 

 

-

 

 

 

(3

)

State and local

 

 

-

 

 

 

-

 

 

 

(1,327

)

Deferred (benefit) provision

 

 

41

 

 

 

(173

)

 

 

(5,720

)

Income tax (benefit) expense

 

$

267

 

 

$

(108

)

 

$

(5,388

)

Schedule of Reconciliation of Effective Tax Rate

The following table presents a reconciliation of the Company’s effective tax rates for the periods indicated.

 

 

 

Years Ended December 31,

 

Rate Reconciliation

 

2024

 

 

2023

 

 

2022

 

U.S. statutory rate

 

 

21.0

%

 

 

21.0

%

 

 

21.0

%

State rate net of fed benefit

 

 

7.5

%

 

 

2.7

%

 

 

3.4

%

Change in valuation allowance

 

 

(27.9

%)

 

 

(28.3

%)

 

 

(18.2

%)

Stock compensation

 

 

0.2

%

 

 

0.0

%

 

 

2.0

%

Permanent adjustments

 

 

(1.4

%)

 

 

(1.3

%)

 

 

(0.2

%)

Deferred Adjustments

 

 

1.2

%

 

 

4.4

%

 

 

(2.8

%)

Other

 

 

(1.4

%)

 

 

1.7

%

 

 

0.1

%

Effective Tax Rate

 

 

(0.8

%)

 

 

0.2

%

 

 

5.3

%

 

Schedule of Components of Deferred Income Tax Assets and Liabilities

Tax effects of temporary differences can give rise to significant portions of deferred tax assets and deferred tax liabilities. The components of deferred income tax assets and liabilities are as follows.

 

Tax Effects of Temporary Differences

 

As of December 31,

 

 

 

2024

 

 

2023

 

Attributes

 

 

 

 

 

 

Deferred tax asset

 

 

 

 

 

 

Federal NOLs

 

$

46,547

 

 

$

42,166

 

State NOLs

 

 

12,400

 

 

 

10,518

 

Deferred revenue

 

 

11,217

 

 

 

14,551

 

Capitalized R&D

 

 

12,138

 

 

 

9,857

 

Other deferred tax assets

 

 

9,138

 

 

 

7,968

 

Total deferred tax assets

 

 

91,440

 

 

 

85,060

 

 

 

 

 

 

 

 

Less: Valuation allowance

 

 

(80,612

)

 

 

(71,490

)

Total net deferred tax asset

 

$

10,828

 

 

$

13,570

 

 

 

 

 

 

 

 

IRC 481(a) Adjustment

 

 

(603

)

 

 

(714

)

Deferred costs of revenue

 

 

(2,987

)

 

 

(5,733

)

Intangibles

 

 

(5,308

)

 

 

(6,208

)

Other deferred tax liabilities

 

 

(2,027

)

 

 

(971

)

Total deferred tax liabilities

 

 

(10,925

)

 

 

(13,626

)

Net deferred tax liability

 

$

(97

)

 

$

(56

)

 

The ultimate realization of deferred tax assets is dependent upon the generation of future taxable income during the periods in which those temporary differences become deductible. Management considers the scheduled reversal of deferred tax liabilities (including the impact of available carryback and carryforward periods), projected future taxable income, and tax-planning strategies in making this assessment. As a result of historical cumulative losses, Management determined that, based on all available evidence, there was substantial uncertainty as to whether it will recover recorded net federal and state deferred taxes in future periods. Therefore, a valuation allowance equal to the amount of the net federal and state deferred tax assets was provided at December 31, 2024 and 2023. The net valuation allowance increased by $9,122 from $71,490 to $80,612 in 2024.

 

As of December 31, 2024, the Company has gross net operating losses of $222,864 and $215,389 for federal and state income tax return purposes, respectively. Federal net operating losses can be carried forward indefinitely, while State NOLs will expire between 2032 and 2044. The Company also has $145 of R&D credits available that expire in 2039.

 

The Tax Reform Act of 1986 (the "Act") provides for a limitation of the annual use of the net operating loss carryforwards following certain ownership changes (as defined by the Act and codified under IRC 382) that could limit the company's ability to utilize these carryforwards. The Company has conducted an analysis under Section 382 of the Code to determine whether there would be any limitation on our ability to utilize our tax attributes. We have not experienced any limitations on the ability to use these tax attributes as the result of our analysis. We continue to analyze any shifts in ownership which may limit our ability to use these tax attributes in the future.

Summary of Changes in Gross Unrecognized Tax Benefits

 

 

As of December 31,

 

 

 

2024

 

 

2023

 

Unrecognized tax benefits - January 1

 

$

3,817

 

 

$

23,252

 

Gross increases - tax positions in prior period

 

 

-

 

 

 

-

 

Gross decreases - tax positions in prior period

 

 

(2,605

)

 

 

(21,650

)

Gross increases - tax positions in current period

 

 

-

 

 

 

2,215

 

Settlement

 

 

-

 

 

 

-

 

Lapse of statute of limitations

 

 

-

 

 

 

-

 

Unrecognized tax benefits - December 31

 

$

1,212

 

 

$

3,817

 

Unrecognized tax benefits - December 31 (tax-effected)

 

$

339

 

 

$

1,172

 

v3.25.0.1
Net Loss Per Share (Tables)
12 Months Ended
Dec. 31, 2024
Earnings Per Share [Abstract]  
Summary of Computation of Diluted Net Loss per Share Attributable to Common Stockholders

The following potentially dilutive shares were excluded from the computation of diluted net loss per share attributable to common stockholders for the periods presented because inclusion of the shares on an as-converted basis would have been anti-dilutive.

 

For the years ended December 31,

 

 

2024

 

 

2023

 

 

2022

 

Common stock options and restricted stock units

 

9,475

 

 

 

13,618

 

 

 

15,163

 

Common stock warrants

 

-

 

 

 

3,664

 

 

 

3,664

 

Shares subject to repurchase

 

-

 

 

 

-

 

 

 

1,374

 

Total

 

9,475

 

 

 

17,282

 

 

 

20,201

 

v3.25.0.1
Commitments and Contingencies (Tables)
12 Months Ended
Dec. 31, 2024
Commitments and Contingencies Disclosure [Abstract]  
Summary of Operating Lease Liability Maturity

Annual base rental commitments associated with these leases, excluding operating expense reimbursements, month-to-month lease payments and other related fees and expenses during the remaining lease terms are as follows.

 

 

Operating Leases

 

2025

 

$

1,104

 

2026

 

 

1,620

 

2027

 

 

1,311

 

2028

 

 

1,163

 

2029 and thereafter

 

 

4,432

 

Total lease payments

 

 

9,630

 

Imputed interest

 

 

(2,017

)

Total lease liability

 

 

7,613

 

Less: Lease liability, current portion

 

 

592

 

Lease liability, noncurrent

 

$

7,021

 

v3.25.0.1
Segment Reporting (Tables)
12 Months Ended
Dec. 31, 2024
Segment Reporting [Abstract]  
Summary of Key Financial Performance Measures of Segment Key financial performance measures of the segment are as follows.

 

 

For the years ended December 31,

 

 

 

2024

 

 

2023

 

 

2022

 

Revenue

 

 

 

 

 

 

 

 

 

Hardware

 

 

82,844

 

 

 

137,201

 

 

 

87,372

 

Professional Services

 

 

18,803

 

 

 

35,473

 

 

 

32,301

 

Deferred hub amortization

 

 

21,600

 

 

 

23,096

 

 

 

20,360

 

SaaS

 

 

51,638

 

 

 

41,068

 

 

 

27,788

 

Total revenue

 

 

174,885

 

 

 

236,838

 

 

 

167,821

 

 

 

 

 

 

 

 

 

 

 

Cost of revenue

 

 

 

 

 

 

 

 

 

Hardware

 

 

58,833

 

 

 

108,780

 

 

 

83,289

 

Professional Services

 

 

31,160

 

 

 

55,495

 

 

 

59,547

 

Deferred hub amortization

 

 

11,168

 

 

 

12,602

 

 

 

10,825

 

SaaS

 

 

13,386

 

 

 

10,432

 

 

 

12,812

 

Total cost of revenue

 

 

114,547

 

 

 

187,309

 

 

 

166,473

 

 

 

 

 

 

 

 

 

 

 

Gross Profit

 

 

60,338

 

 

 

49,529

 

 

 

1,348

 

 

 

 

 

 

 

 

 

 

Operating expenses

 

 

 

 

 

 

 

 

 

Operating expenses excluding stock compensation and depreciation and amortization

 

 

87,666

 

 

 

75,179

 

 

 

87,715

 

Stock compensation

 

 

9,654

 

 

 

12,245

 

 

 

13,716

 

Depreciation and amortization

 

 

4,790

 

 

 

5,264

 

 

 

4,168

 

Total operating expenses

 

 

102,110

 

 

 

92,688

 

 

 

105,599

 

 

 

 

 

 

 

 

 

 

Loss from operations

 

 

(41,772

)

 

 

(43,159

)

 

 

(104,251

)

 

 

 

 

 

 

 

 

 

Other segment items(1)

 

 

8,129

 

 

 

8,572

 

 

 

7,929

 

 

 

 

 

 

 

 

 

 

 

Net loss

 

$

(33,643

)

 

$

(34,587

)

 

$

(96,322

)

(1) Other segment items include interest income, net, other income (expense), net, and income tax expense (benefit).

v3.25.0.1
Business Acquisitions (Tables)
12 Months Ended
Dec. 31, 2024
Business Acquisition [Line Items]  
Schedule of Pro Forma Operating Results Pro forma operating results were prepared for comparative purposes only and are not indicative of what would have occurred had the acquisition been made as of January 1, 2022 or of the results that may occur in the future.

 

 

For the years ended December 31,

 

 

2024

 

 

2023

 

 

2022

 

Revenues

$

174,885

 

 

$

236,838

 

 

$

170,173

 

SightPlan  
Business Acquisition [Line Items]  
Schedule of Total Purchase Consideration and Fair Values of Acquired Assets and Liabilities at Acquisition Date and Statement of Cash Flows

The total purchase consideration and the fair values of the acquired assets and liabilities at the acquisition date were as follows.

 

Consideration

 

 

 

 

Cash paid at acquisition

 

 

$

130,931

 

Cash consideration held in escrow

 

 

 

850

 

Net working capital adjustment

 

 

 

(127

)

Fair value of total consideration transferred

 

 

 

131,654

 

 

 

 

 

 

Recognized amounts of identifiable assets acquired and liabilities assumed

 

 

 

 

Cash

$

1,978

 

 

 

Accounts receivable, net

 

1,255

 

 

 

Intangible assets

 

30,900

 

 

 

Other assets

 

749

 

 

 

         Total identifiable net assets acquired

 

34,882

 

 

 

Accounts payable

 

6

 

 

 

Deferred revenue

 

885

 

 

 

Accrued expenses and other liabilities

 

735

 

 

 

Deferred tax liability (Note 9)

 

5,947

 

 

 

Other long-term liabilities

 

256

 

 

 

         Total liabilities assumed

 

7,829

 

 

 

 

 

 

 

 

            Total identifiable assets

 

 

 

27,053

 

 

 

 

 

 

Goodwill

 

 

$

104,601

 

Cash paid at acquisition

$

130,931

 

Cash acquired

 

(1,978

)

Cash consideration released from escrow

 

850

 

Net working capital adjustment

 

(127

)

Payment of acquisition consideration, net of cash acquired

$

129,676

 

Schedule of Recorded Intangible Assets at Fair Value

The Company recorded intangible assets at their fair value, which consisted of the following.

 

Estimated useful life (in years)

March 31, 2022

 

Trade Name

5

$

900

 

Customer relationships

10

 

19,700

 

Developed technology

7

 

10,300

 

Total intangible assets

 

$

30,900

 

v3.25.0.1
Significant Accounting Policies - Additional Information (Details)
12 Months Ended
Jul. 31, 2024
USD ($)
Dec. 31, 2024
USD ($)
Segment
Dec. 31, 2023
USD ($)
Dec. 31, 2022
USD ($)
Accounting Policies [Line Items]        
Accounts receivable,Allowance for expected credit losses   $ 2,797,000 $ 1,361,000  
Capitalized software costs   $ (5,832,000) $ (3,626,000) $ (3,204,000)
Concentration risk percentage   10.00% 10.00% 10.00%
Buy back provision   $ 537,000 $ 851,000  
Goodwill impairment $ 0 0 0  
Warranty allowance   1,077,000 2,215,000  
Remaining product warranty accrual related to replacement for identified deficiency   864,000    
Product warranty accrual related to replacement for deficiency   864,000    
Product warranty accrual related to remaining cost of replacement for identified battery deficiency   0 864,000  
Product warranty accrual related to remaining cost of perform the firmware and hardware updates   $ 0 410,000  
Number of days due for payments of credit card, check or automated clearing house   30 days    
Warranty period on hardware devices   1 year    
Estimated average in service life of hub device   4 years    
Capitalized research and development costs   $ 5,270,000 3,919,000 $ 2,746,000
Capitalized research and development costs   12,334,000 7,064,000  
Capitalized research and development net   9,543,000 6,163,000  
Advertising expenses   $ 650,000 432,000 292,000
Number of operating segment | Segment   1    
Number of reportable segment | Segment   1    
Assets   $ 420,176,000 509,756,000  
Compensation expense   $ 12,071,000 13,271,000 13,716,000
ASU No. 2023-07        
Accounting Policies [Line Items]        
Change in Accounting Principle, Accounting Standards Update, Adopted [true false]   true    
ASU No. 2016-13        
Accounting Policies [Line Items]        
Change in Accounting Principle, Accounting Standards Update, Adopted [true false]   true    
Change in Accounting Principle, Accounting Standards Update, Adoption Date   Jan. 01, 2023    
Change in Accounting Principle, Accounting Standards Update, Immaterial Effect [true false]   true    
Minimum        
Accounting Policies [Line Items]        
Contractual terms for Hosted Services Revenue   1 month    
Minimum | Research and Development        
Accounting Policies [Line Items]        
Product estimated useful life   3 years    
Maximum        
Accounting Policies [Line Items]        
Contractual terms for Hosted Services Revenue   10 years    
Maximum | Research and Development        
Accounting Policies [Line Items]        
Product estimated useful life   5 years    
General and Administrative Expenses        
Accounting Policies [Line Items]        
Provision for expected credit losses   $ 1,436,000 819,000 242,000
Repairs and maintenance expense   21,000 26,000 50,000
Cost of Sales        
Accounting Policies [Line Items]        
Warranty expense   $ 261,000 $ 2,142,000 $ 852,000
v3.25.0.1
Significant Accounting Policies - Revenue as a Percentage of Total Revenue and Accounts Receivable as a Percentage of Total Accounts Receivable for Each Significant Customer (Details) - Customer Concentration Risk
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Customer A | Accounts Receivable      
Concentration Risk [Line Items]      
Concentration risk, percentage 14.00% 18.00%  
Customer A | Revenue      
Concentration Risk [Line Items]      
Concentration risk, percentage   12.00%  
Customer B | Accounts Receivable      
Concentration Risk [Line Items]      
Concentration risk, percentage   13.00%  
Customer C | Accounts Receivable      
Concentration Risk [Line Items]      
Concentration risk, percentage 12.00%    
Customer C | Revenue      
Concentration Risk [Line Items]      
Concentration risk, percentage 12.00%    
Customer D | Accounts Receivable      
Concentration Risk [Line Items]      
Concentration risk, percentage 21.00%    
Customer D | Revenue      
Concentration Risk [Line Items]      
Concentration risk, percentage 10.00%    
Customer E | Revenue      
Concentration Risk [Line Items]      
Concentration risk, percentage 12.00% 12.00% 15.00%
Customer F | Revenue      
Concentration Risk [Line Items]      
Concentration risk, percentage     12.00%
v3.25.0.1
Significant Accounting Policies - Schedule Of Intangible Assets Estimated Useful Life (Details)
Dec. 31, 2024
Trade Name  
Finite-Lived Intangible Assets [Line Items]  
Intangible assets estimated useful life 5 years
Customer Relationships | Minimum  
Finite-Lived Intangible Assets [Line Items]  
Intangible assets estimated useful life 10 years
Customer Relationships | Maximum  
Finite-Lived Intangible Assets [Line Items]  
Intangible assets estimated useful life 13 years
Developed Technology | Minimum  
Finite-Lived Intangible Assets [Line Items]  
Intangible assets estimated useful life 1 year
Developed Technology | Maximum  
Finite-Lived Intangible Assets [Line Items]  
Intangible assets estimated useful life 7 years
v3.25.0.1
Significant Accounting Policies - Schedule of Property and Equipment Estimated Useful Life (Details)
Dec. 31, 2024
Computer Hardware and Software  
Property, Plant and Equipment [Line Items]  
Estimated useful life (in years) 5 years
Furniture and Fixtures  
Property, Plant and Equipment [Line Items]  
Estimated useful life (in years) 7 years
Warehouse Equipment  
Property, Plant and Equipment [Line Items]  
Estimated useful life (in years) 15 years
Leasehold Improvements  
Property, Plant and Equipment [Line Items]  
Property, Plant, and Equipment, Useful Life, Term, Description [Extensible Enumeration] us-gaap:UsefulLifeShorterOfTermOfLeaseOrAssetUtilityMember
v3.25.0.1
Significant Accounting Policies - Schedule Of Company's warranty allowance related to the remaining cost (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Standard Product Warranty Disclosure [Abstract]    
Warranty reserve beginning balance $ 2,215 $ 2,277
Non-recurring warranty items incurred 291 1,746
Warranty (reversal) accrual for completed projects (134) 327
Warranty settlements (1,295) (2,135)
Warranty reserve ending balance $ 1,077 $ 2,215
v3.25.0.1
Fair Value Measurements and Fair Value of Instruments - Summary of Carrying Values and Fair Values of Financial Instruments (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Level 3      
Fair Value Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]      
Liabilities on the Consolidated Balance Sheets $ 1,760 $ 4,250 $ 5,540
Carrying Value      
Fair Value Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]      
Assets on the Consolidated Balance Sheets 142,482 215,709  
Liabilities on the Consolidated Balance Sheets 1,760 4,250  
Carrying Value | Cash and cash equivalents | Level 1      
Fair Value Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]      
Assets on the Consolidated Balance Sheets 142,482 215,214  
Carrying Value | Restricted Cash | Level 1      
Fair Value Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]      
Assets on the Consolidated Balance Sheets   495  
Carrying Value | Earnout Payment | Level 3      
Fair Value Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]      
Liabilities on the Consolidated Balance Sheets 1,760 4,250  
Fair Value      
Fair Value Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]      
Assets on the Consolidated Balance Sheets 142,482 215,709  
Liabilities on the Consolidated Balance Sheets 1,760 4,250  
Fair Value | Cash and cash equivalents | Level 1      
Fair Value Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]      
Assets on the Consolidated Balance Sheets 142,482 215,214  
Fair Value | Restricted Cash | Level 1      
Fair Value Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]      
Assets on the Consolidated Balance Sheets   495  
Fair Value | Earnout Payment | Level 3      
Fair Value Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]      
Liabilities on the Consolidated Balance Sheets $ 1,760 $ 4,250  
v3.25.0.1
Fair Value Measurements and Fair Value of Instruments - Additional Information (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
General and Administrative Expense    
Fair Value Disclosures [Line Items]    
Increase (decrease) in fair value of earnout $ (960) $ 412
v3.25.0.1
Fair Value Measurements and Fair Value of Instruments - Schedule of Changes in Fair Value (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Fair Value Disclosures [Line Items]    
Payment of earnout in connection with the iQuue acquisition $ (1,530) $ (1,702)
Level 3    
Fair Value Disclosures [Line Items]    
Balance at beginning of period 4,250 5,540
Payment of earnout in connection with the iQuue acquisition (1,530) (1,702)
Change in fair value of earnout (960) 412
Balance at end of period $ 1,760 $ 4,250
v3.25.0.1
Fair Value Measurements and Fair Value of Instruments - Schedule of Earnout Payment of Measurement (Details)
Dec. 31, 2024
Dec. 31, 2023
Discount Rate    
Fair Value Disclosures [Line Items]    
Earnout payment 0.123 0.105
Volatility    
Fair Value Disclosures [Line Items]    
Earnout payment 0.40 0.42
v3.25.0.1
Revenue and Deferred Revenue - Summary of Disaggregation of Revenue (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Disaggregation of Revenue [Line Items]      
Total revenue $ 174,885 $ 236,838 $ 167,821
United States      
Disaggregation of Revenue [Line Items]      
Total revenue 173,207 235,553 165,795
International      
Disaggregation of Revenue [Line Items]      
Total revenue 1,678 1,285 2,026
Smart Apartments      
Disaggregation of Revenue [Line Items]      
Total revenue 145,184 211,135 150,823
Access Control      
Disaggregation of Revenue [Line Items]      
Total revenue 7,891 8,047 5,555
Community WiFi      
Disaggregation of Revenue [Line Items]      
Total revenue 2,029 2,078 480
Other      
Disaggregation of Revenue [Line Items]      
Total revenue 8,401 4,243 2,529
Smart Operations Solutions      
Disaggregation of Revenue [Line Items]      
Total revenue 11,380 11,334 8,433
Hardware      
Disaggregation of Revenue [Line Items]      
Total revenue 82,844 137,201 87,372
Hardware | Smart Apartments      
Disaggregation of Revenue [Line Items]      
Total revenue 74,754 130,894 82,799
Hardware | Access Control      
Disaggregation of Revenue [Line Items]      
Total revenue 3,791 3,607 3,440
Hardware | Community WiFi      
Disaggregation of Revenue [Line Items]      
Total revenue 287 395 179
Hardware | Other      
Disaggregation of Revenue [Line Items]      
Total revenue 4,012 2,305 954
Professional Services      
Disaggregation of Revenue [Line Items]      
Total revenue 18,803 35,473 32,301
Professional Services | Smart Apartments      
Disaggregation of Revenue [Line Items]      
Total revenue 13,095 30,546 30,419
Professional Services | Access Control      
Disaggregation of Revenue [Line Items]      
Total revenue 2,378 3,527 1,799
Professional Services | Community WiFi      
Disaggregation of Revenue [Line Items]      
Total revenue 1,041 996 44
Professional Services | Other      
Disaggregation of Revenue [Line Items]      
Total revenue 2,289 404 39
Hosted Services      
Disaggregation of Revenue [Line Items]      
Total revenue 73,238 64,164 48,148
Hosted Services | Smart Apartments      
Disaggregation of Revenue [Line Items]      
Total revenue 57,335 49,696 37,605
Hosted Services | Access Control      
Disaggregation of Revenue [Line Items]      
Total revenue 1,722 912 316
Hosted Services | Community WiFi      
Disaggregation of Revenue [Line Items]      
Total revenue 701 688 257
Hosted Services | Other      
Disaggregation of Revenue [Line Items]      
Total revenue 2,100 1,534 1,537
Hosted Services | Smart Operations Solutions      
Disaggregation of Revenue [Line Items]      
Total revenue $ 11,380 $ 11,334 $ 8,433
v3.25.0.1
Revenue and Deferred Revenue - Summary of Deferred Revenue, by Arrangement, Disclosure (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Revenue from Contract with Customer [Abstract]    
Deferred revenue, beginning balance $ 123,160 $ 139,948
Revenue recognized from balance of deferred revenue at the beginning of the period (54,624) (47,919)
Revenue deferred during the period 32,862 71,243
Revenue recognized from revenue originated and deferred during the period (13,739) (40,112)
Deferred revenue, ending balance $ 87,659 $ 123,160
v3.25.0.1
Revenue and Deferred Revenue - Additional Information (Details 1)
Dec. 31, 2024
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2025-01-01  
Revenue from Contract with Customer [Line Items]  
Percentage of revenue expect to recognize to its total deferred revenue 40.00%
Revenue expect to recognize to its total deferred revenue, period 12 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2026-01-01  
Revenue from Contract with Customer [Line Items]  
Percentage of revenue expect to recognize to its total deferred revenue 19.00%
Revenue expect to recognize to its total deferred revenue, period 24 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2028-01-01  
Revenue from Contract with Customer [Line Items]  
Percentage of revenue expect to recognize to its total deferred revenue 34.00%
Revenue expect to recognize to its total deferred revenue, period 24 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2030-01-01  
Revenue from Contract with Customer [Line Items]  
Revenue expect to recognize to its total deferred revenue, period 24 months
v3.25.0.1
Revenue and Deferred Revenue - Additional Information (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Revenue from Contract with Customer [Abstract]    
Deferred revenue, payments recognized $ 15,155 $ 39,195
v3.25.0.1
Other Balance Sheet Information - Summary of Inventory (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Inventory Disclosure [Abstract]    
Finished Goods $ 34,876 $ 41,206
Raw Materials 385 369
Total inventory $ 35,261 $ 41,575
v3.25.0.1
Other Balance Sheet Information - Inventory (Additional Information) (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Inventory Disclosure [Abstract]      
Inventory write-down $ 2,900 $ 2,837 $ 117
v3.25.0.1
Other Balance Sheet Information - Summary of Prepaid Expenses and Other Current Assets (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Prepaid Expense and Other Assets, Current [Abstract]    
Prepaid expenses $ 7,867 $ 7,144
Other current assets 4,014 2,215
Total prepaid expenses and other current assets $ 11,881 $ 9,359
v3.25.0.1
Other Balance Sheet Information - Prepaid Expenses and Other Current Assets (Additional Information) (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Operating lease, ROU assets $ 3,808 $ 2,550
Other Current Assets    
Operating lease, ROU assets $ 3,534  
v3.25.0.1
Other Balance Sheet Information - Summary of Property and Equipment, Net (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Property and equipment $ 5,622 $ 3,853
Less: Accumulated depreciation (3,171) (2,453)
Total property and equipment, net 2,451 1,400
Computer Hardware    
Property and equipment 2,469 2,242
Leasehold Improvements    
Property and equipment 2,185 717
Warehouse and Other Equipment    
Property and equipment 815 748
Furniture and Fixtures    
Property and equipment $ 153 $ 146
v3.25.0.1
Other Balance Sheet Information - Property and equipment, net (Additional Information) (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Property, Plant and Equipment [Abstract]      
Depreciation and amortization expense and plant and equipment $ 718 $ 837 $ 816
v3.25.0.1
Other Balance Sheet Information - Summary of Intangible Assets And Goodwill (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Finite-Lived Intangible Assets [Line Items]    
Intangible assets, Gross $ 34,490 $ 34,490
Accumulated amortization (11,115) (7,241)
Total intangible assets, net 23,375 27,249
Customer Relationships    
Finite-Lived Intangible Assets [Line Items]    
Intangible assets, Gross 22,990 22,990
Accumulated amortization (6,223) (4,001)
Total intangible assets, net 16,767 18,989
Developed technology    
Finite-Lived Intangible Assets [Line Items]    
Intangible assets, Gross 10,600 10,600
Accumulated amortization (4,383) (2,911)
Total intangible assets, net 6,217 7,689
Trade Name    
Finite-Lived Intangible Assets [Line Items]    
Intangible assets, Gross 900 900
Accumulated amortization (509) (329)
Total intangible assets, net $ 391 $ 571
v3.25.0.1
Other Balance Sheet Information - Intangible assets (Additional Information) (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Goodwill and Intangible Assets Disclosure [Abstract]      
Amortization of intangible assets $ 3,874 $ 3,874 $ 3,367
v3.25.0.1
Other Balance Sheet Information - Summary of Finite Lived Intangible Assets Amortization Expense (Details)
$ in Thousands
Dec. 31, 2024
USD ($)
Finite-Lived Intangible Assets, Net, Amortization Expense, Rolling Maturity [Abstract]  
2025 $ 3,873
2026 3,873
2027 3,734
2028 3,693
2029 2,554
Thereafter 5,648
Total $ 23,375
v3.25.0.1
Other Balance Sheet Information - Summary of Other long-term Assets (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Assets, Noncurrent [Abstract]    
Capitalized software costs, net $ 9,463 $ 5,632
Investment in non-affiliate   2,250
Operating lease - ROU asset, net $ 3,808 $ 2,550
Operating Lease, Right-of-Use Asset, Statement of Financial Position [Extensible Enumeration] Total other long-term assets Total other long-term assets
Other long-term assets $ 3,088 $ 1,816
Total other long-term assets $ 16,359 $ 12,248
v3.25.0.1
Other Balance Sheet Information - Other long-term assets - (Additional Information) (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Investment in non-affiliated, privately held entity   $ 2,250  
Operating lease, ROU assets $ 3,808 2,550  
Other Noncurrent Assets      
Operating lease, ROU assets 2,701    
Research and Development Expenses      
Amortization expense on capitalized research and development costs 1,760 $ 778 $ 79
General and Administrative Expense      
Impairment charge $ 2,250    
v3.25.0.1
Other Balance Sheet Information - Summary of Accrued Expenses and Other Current Liabilities (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Accrued Liabilities and Other Liabilities [Abstract]    
Accrued expenses $ 13,052 $ 6,674
Accrued compensation costs 8,249 10,272
Accrued acquisition consideration 1,760 2,014
Warranty allowance 1,077 2,215
Other 3,107 3,801
Total accrued expenses and other current liabilities $ 27,245 $ 24,976
v3.25.0.1
Other Balance Sheet Information - Summary of Other Long-term Liabilities (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Liabilities, Noncurrent [Abstract]    
Lease liability, noncurrent $ 7,021 $ 1,311
Other long-term liabilities 100 2,785
Total other long-term liabilities $ 7,121 $ 4,096
Operating Lease, Liability, Noncurrent, Statement of Financial Position [Extensible Enumeration] Total other long-term liabilities Total other long-term liabilities
v3.25.0.1
Other Balance Sheet Information - Summary of Other Long-term Liabilities - Additional Information (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Lessee, Lease, Description [Line Items]    
Other long-term liabilities $ 7,121 $ 4,096
New Office Space in Phoenix, AZ    
Lessee, Lease, Description [Line Items]    
Other long-term liabilities $ 6,131  
v3.25.0.1
Debt - Additional Information (Details) - USD ($)
1 Months Ended 12 Months Ended
Dec. 31, 2021
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Debt Instrument [Line Items]        
Credit facility, covenant terms, description   The Senior Revolving Facility contains certain customary affirmative and negative covenants and events of default. Such covenants will, among other things, restrict, subject to certain exceptions, the Company’s ability to (i) engage in certain mergers or consolidations, (ii) sell, lease or transfer all or substantially all of the Company’s assets, (iii) engage in certain transactions with affiliates, (iv) make changes in the nature of the Company’s business and its subsidiaries, and (v) incur additional indebtedness that is secured on a pari passu basis with the Senior Revolving Facility.    
Senior Revolving Facility        
Debt Instrument [Line Items]        
Line of credit facility maximum borrowing capacity $ 75,000,000      
Line of credit facility expiration month year 2026-12      
Debt instrument term 5 years      
Line of credit facility unused capacity commitment fee percentage 0.25%      
Facility fee   $ 181,000 $ 188,000 $ 190,000
Debt instrument principal amount   $ 0 0  
Debt issuance costs $ 688,000      
Senior Revolving Facility | ABR Loan        
Debt Instrument [Line Items]        
Debt instrument basis spread on variable rate   0.50%    
Senior Revolving Facility | SOFR Loan        
Debt Instrument [Line Items]        
Debt instrument basis spread on variable rate 0.10% 1.75%    
Senior Revolving Facility | Base Rate | SOFR Loan        
Debt Instrument [Line Items]        
Debt instrument basis spread on variable rate 0.00%      
Senior Revolving Facility | Federal Funds | ABR Loan        
Debt Instrument [Line Items]        
Debt instrument basis spread on variable rate 3.25% 0.50%    
Senior Revolving Facility | Interest Expense        
Debt Instrument [Line Items]        
Amortization expense   $ 146,000 $ 136,000 $ 147,000
Letter of Credit | Sublimit        
Debt Instrument [Line Items]        
Line of credit facility maximum borrowing capacity $ 10,000,000      
Swingline | Sublimit        
Debt Instrument [Line Items]        
Line of credit facility maximum borrowing capacity $ 10,000,000      
v3.25.0.1
Convertible Preferred Stock and Equity - Additional Information (Details) - USD ($)
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Mar. 31, 2024
Temporary Equity And Permanent Equity [Line Items]        
Temporary equity shares authorized 50,000,000 50,000,000    
Temporary equity par or stated value per share $ 0.0001 $ 0.0001    
Number of warrants to vest   0    
Class A common stock, par value $ 0.0001 $ 0.0001    
Stock Repurchase Program        
Temporary Equity And Permanent Equity [Line Items]        
Broker fees $ 151,000      
Cost of shares repurchased 28,566,000      
Remaining authorized amount of stock to be repurchased $ 21,587,000      
Class A Common Stock | Stock Repurchase Program        
Temporary Equity And Permanent Equity [Line Items]        
Authorized amount of stock to be repurchased       $ 50,000,000
Number of shares repurchased and retired 15,150,000      
Average price per share $ 1.89      
Preferred Stock        
Temporary Equity And Permanent Equity [Line Items]        
Temporary equity shares authorized 50,000,000      
Temporary equity par or stated value per share $ 0.0001      
Warrant        
Temporary Equity And Permanent Equity [Line Items]        
Contra revenue $ 0 $ 0 $ 0  
Non vested warrants excluded from additional paid in capital and contract revenue $ 193,000      
Class of warrant or right measurement period expiration date Feb. 29, 2024      
Warrant | Customers        
Temporary Equity And Permanent Equity [Line Items]        
Class A common stock, par value $ 0.01      
Warrants issued to purchase shares of common stock 3,663,000      
v3.25.0.1
Stock-Based Compensation - Additional Information (Details) - USD ($)
$ / shares in Units, $ in Thousands
1 Months Ended 12 Months Ended
Jul. 29, 2024
May 14, 2024
Aug. 31, 2021
Apr. 30, 2021
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Jul. 31, 2024
Dec. 31, 2021
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Common Stock Issued         192,049,000 203,327,000      
Share-based payment arrangement, expense         $ 12,071 $ 13,271 $ 13,716    
Common stock, authorized         500,000,000 500,000,000      
Number of Options, Granted         2,527,000 3,299,000 175,000    
Outstanding Options                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Share-based payment arrangement, expense         $ 1,829 $ 1,654 $ 662    
Vesting of RSUs                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Share-based payment arrangement, expense         10,154 11,273 11,955    
Unrecognized compensation expense         11,095        
General and Administrative Expense                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Share-based payment arrangement, expense         6,299 $ 7,946 $ 8,652    
Zenith                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Number of Options, Granted           844,000 844,000    
Zenith | General and Administrative Expense                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Share-based payment arrangement, expense         $ 0 $ 109 $ 811    
RSUs                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Unrecognized Compensation Expense Period         2 years 1 month 6 days        
RSUs vested 342                
RSUs | Mr. Haldeman CEO and Chairman                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Share-based payment arrangement, expense         $ 820        
Employee Stock Option                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Unrecognized compensation expense         $ 3,200        
Unrecognized Compensation Expense Period         2 years 9 months 18 days        
Under agreement units accelerated to vest               1,359  
Stock Option                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Share-based payment arrangement, expense         $ 449        
2018 Stock Plan                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Share based compensation arrangement vesting period         4 years        
Amended 2018 Stock Plan                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Number of Options, Granted       0          
Amended 2018 Stock Plan | RSUs                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Share based compensation arrangement vesting period       4 years          
Share-based compensation arrangement, options granted       1,533,000          
Share-based compensation arrangement by share-based payment award, equity instruments other than options, grants in period, weighted average grant date fair value       $ 21.55          
Share-based payment arrangement, expense       $ 33,033          
2021 Equity Incentive Plan                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Annual additions to the plan         8,900,000        
2021 Equity Incentive Plan | Class A Common Stock                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Common stock, authorized         15,500,000        
Annual additions to the plan   8,900,000              
2021 Equity Incentive Plan | RSUs                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Share based compensation arrangement vesting period     4 years            
Employee Stock Purchase Plan                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Share-based payment arrangement, expense         $ 88 $ 235 $ 288    
Annual additions to the plan         2,000,000 1,985,000      
Number of shares available for sale         7,109,000 5,402,000 3,731,000    
Employee Stock Purchase Plan | Class A Common Stock                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Share based compensation by share based arrangement, quoted market price on purchase date         85.00%        
Shares reserved for future issuance         2,000,000        
Percentage of shares reserved for future issuance         1.00%        
Minimum | 2021 Equity Incentive Plan | RSUs                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Share based compensation arrangement vesting period     1 year            
Maximum | 2018 Stock Plan                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Share based compensation by share based arrangement term         10 years        
Maximum | 2021 Equity Incentive Plan | Class A Common Stock                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Number of shares available for sale   24,400,000              
Maximum | 2021 Equity Incentive Plan | RSUs                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Share based compensation arrangement vesting period     3 years            
Maximum | Employee Stock Purchase Plan | Class A Common Stock                  
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                  
Shares reserved for future issuance                 2,000,000
v3.25.0.1
Stock-Based Compensation - Summary of Shares Available for Future Issuances (Details) - 2021 Equity Incentive Plan - shares
shares in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]    
Shares available, Beginning Balance 8,310 12,854
Additions to the plan 8,900  
Stock options forfeited, net 625  
Shares available, Ending Balance 16,856 8,310
Stock Option    
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]    
Stock options issued, net   (2,704)
RSUs    
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]    
Stock options issued, net (979) (1,840)
v3.25.0.1
Stock-Based Compensation - Summary of Stock Options Activity (Details) - USD ($)
$ / shares in Units, $ in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]      
Number of Options, Granted 2,527,000 3,299,000 175,000
2018 Stock Plan and 2021 Equity Incentive Plan      
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]      
Number of Options, Beginning Balance 9,158 9,671  
Number of Options, Granted 2,527 3,299  
Number of Options, Exercised (4,543) (3,035)  
Number of Options, Forfeited (2,977) (777)  
Number of Options, Ending Balance 4,165 9,158 9,671
Number of Options, Exercisable options as of December 31, 2024 2,213    
Weighted-Average Exercise Price, Beginning Balance $ 1.21 $ 0.67  
Weighted-Average Exercise Price, Granted 3.36 2.84  
Weighted-Average Exercise Price, Exercised 0.56 0.47  
Weighted-Average Exercise Price, Forfeited 3.08 4.31  
Weighted-Average Exercise Price, Ending Balance 1.9 $ 1.21 $ 0.67
Weighted-Average Exercise Price, Exercisable options as of December 31, 2024 $ 0.79    
Weighted Average Remaining Contractual Life (Years), Balance 6 years 8 months 26 days 6 years 9 months 21 days 6 years 11 months 26 days
Weighted Average Remaining Contractual Life (years), Exercisable options as of December 31, 2024 5 years 7 days    
Aggregate Intrinsic Value $ 2,445 $ 18,112 $ 18,234
Aggregate Intrinsic Value, Exercisable options as of December 31, 2024 $ 2,445    
v3.25.0.1
Stock-Based Compensation - Summary of Restricted Stock Units Activity (Details) - Restricted Stock Units - $ / shares
12 Months Ended
Jul. 29, 2024
Dec. 31, 2024
Dec. 31, 2023
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]      
Number of Restricted Stock Units, Vested or distributed (342)    
2018 Stock Plan and 2021 Equity Incentive Plan      
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]      
Number of Restricted Stock Units, Beginning Balance   4,461 5,493
Number of Restricted Stock Units, Granted   4,314 2,718
Number of Restricted Stock Units, Vested or distributed   (2,261) (2,260)
Number of Restricted Stock Units, Forfeited   (1,204) (1,490)
Number of Restricted Stock Units, Ending Balance   5,310 4,461
Weighted Average Grant Date Fair Value, Beginning Balance   $ 4.24 $ 5.43
Weighted Average Grant Date Fair Value, Granted   2.43 2.94
Weighted Average Grant Date Fair Value, Vested or distributed   4.87 5.55
Weighted Average Grant Date Fair Value, Forfeited   3.44 4.27
Weighted Average Grant Date Fair Value, Ending Balance   $ 2.69 $ 4.24
v3.25.0.1
Stock-Based Compensation - Summary of Activity Related to ESPP (Details) - Employee Stock Purchase Plan - shares
shares in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]    
Shares Available, Beginning balance 5,402 3,731
Annual additions to the plan 2,000 1,985
Shares purchased (293) (314)
Shares Available, Ending balance 7,109 5,402
v3.25.0.1
Stock-Based Compensation - Summary of Fair value of Stock Option Grants (Details)
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]      
Risk free interest 4.09%   1.47%
Risk free interest minimum   3.55%  
Risk free interest maximum   4.32%  
Dividend yield 0.00% 0.00% 0.00%
Expected volatility 75.00% 75.00% 58.80%
Expected life (years) 6 years 3 months   6 years 29 days
Maximum      
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]      
Expected life (years)   6 years 3 months  
Minimum      
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]      
Expected life (years)   6 years 29 days  
v3.25.0.1
Stock-Based Compensation - Summary of Stock-based Compensation Expense (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]      
Compensation expense $ 12,071 $ 13,271 $ 13,716
Cost of revenue      
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]      
Compensation expense 1,111 1,026 0
Research and Development      
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]      
Compensation expense 3,961 3,664 3,668
Sales and Marketing      
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]      
Compensation expense 700 635 1,396
General and Administrative Expense      
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]      
Compensation expense $ 6,299 $ 7,946 $ 8,652
v3.25.0.1
Income Taxes - Schedule of Components of Income tax (Benefit) Expense (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Income Tax Provision      
Federal $ (24) $ (80)  
Foreign 68 28 $ 99
State and local 182 117 233
Current provision 226 65 332
Federal 41 (173) (4,390)
Foreign     (3)
State and local     (1,327)
Deferred (benefit) provision 41 (173) (5,720)
Income tax (benefit) expense $ 267 $ (108) $ (5,388)
v3.25.0.1
Income Taxes - Schedule of Reconciliation of Effective Tax Rate (Details)
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Income Tax Disclosure [Abstract]      
U.S. statutory rate 21.00% 21.00% 21.00%
State rate net of fed benefit 7.50% 2.70% 3.40%
Change in valuation allowance (27.90%) (28.30%) (18.20%)
Stock compensation 0.20% 0.00% 2.00%
Permanent adjustments (1.40%) (1.30%) (0.20%)
Deferred Adjustments 1.20% 4.40% (2.80%)
Other (1.40%) 1.70% 0.10%
Effective Tax Rate (0.80%) 0.20% 5.30%
v3.25.0.1
Income Taxes - Schedule of Components of Deferred Income Tax Assets and Liabilities (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Deferred tax asset    
Federal NOLs $ 46,547 $ 42,166
State NOLs 12,400 10,518
Deferred revenue 11,217 14,551
Capitalized R&D 12,138 9,857
Other deferred tax assets 9,138 7,968
Total deferred tax assets 91,440 85,060
Less: Valuation allowance (80,612) (71,490)
Total net deferred tax asset 10,828 13,570
Deferred Tax Liabilities    
IRC 481(a) Adjustment (603) (714)
Deferred costs of revenue (2,987) (5,733)
Intangibles (5,308) (6,208)
Other deferred tax liabilities (2,027) (971)
Total deferred tax liabilities (10,925) (13,626)
Net deferred tax liability $ (97) $ (56)
v3.25.0.1
Income Taxes - Additional Information (Details) - USD ($)
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Valuation Allowance [Line Items]      
Deferred tax asset, valuation allowance increase (release) $ 9,122,000    
Valuation allowance 80,612,000 $ 71,490,000  
R&D credits $ 145,000    
Income tax credits expiration year 2039    
Unrecognized tax benefits interest or penalties $ 0    
Unrecognized tax benefits 1,212,000 $ 3,817,000 $ 23,252,000
Federal      
Valuation Allowance [Line Items]      
Gross net operating losses 222,864,000    
State      
Valuation Allowance [Line Items]      
Gross net operating losses $ 215,389,000    
Earliest Tax Year | State      
Valuation Allowance [Line Items]      
Operating loss carryforwards expiration year 2032    
Latest Tax Year | State      
Valuation Allowance [Line Items]      
Operating loss carryforwards expiration year 2044    
v3.25.0.1
Income Taxes - Summary of Changes in Gross Unrecognized Tax Benefits (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Income Tax Disclosure [Abstract]    
Unrecognized tax benefits - January 1 $ 3,817 $ 23,252
Gross decreases - tax positions in prior period (2,605) (21,650)
Gross increases - tax positions in current period   2,215
Unrecognized tax benefits - December 31 1,212 3,817
Unrecognized tax benefits - December 31 (tax-effected) $ 339 $ 1,172
v3.25.0.1
Net Loss Per Share - Summary of Computation of Diluted Net Loss per Share Attributable to Common Stockholders (Details) - shares
shares in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]      
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount 9,475 17,282 20,201
Common Stock Options and Restricted Stock Units      
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]      
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount 9,475 13,618 15,163
Warrant      
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]      
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount   3,664 3,664
Shares Subject to Repurchase      
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]      
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount     1,374
v3.25.0.1
Related-Party Transactions - Additional Information (Details) - USD ($)
$ in Thousands
1 Months Ended 6 Months Ended 12 Months Ended
Mar. 31, 2022
Jun. 30, 2024
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Related Party Transaction [Line Items]          
Revenue from customer     $ 174,885 $ 236,838 $ 167,821
Accounts receivable, net     $ 59,299 61,903  
Director [Member]          
Related Party Transaction [Line Items]          
Revenue from customer   $ 1,298   3,738 3,598
Accounts receivable, net       $ 1,352  
Payment to related party upon conversion and cancellation of convertible notes $ 458        
Sales and Marketing          
Related Party Transaction [Line Items]          
Related party transaction, selling, general and administrative expenses from transactions with related party         217
Research and Development          
Related Party Transaction [Line Items]          
Professional fees         $ 20
RET          
Related Party Transaction [Line Items]          
Consideration paid to affiliates $ 22,271        
RET | Class A Common Stock          
Related Party Transaction [Line Items]          
Percentage of outstanding shares held     0.00% 0.00%  
RET | Minimum          
Related Party Transaction [Line Items]          
Percentage of holding of fully diluted shares outstanding 17.00%        
RET | Minimum | Class A Common Stock          
Related Party Transaction [Line Items]          
Percentage of outstanding shares held 5.00%        
v3.25.0.1
Commitments and Contingencies - Additional Information (Details)
1 Months Ended 12 Months Ended
Oct. 31, 2024
USD ($)
Jan. 31, 2024
USD ($)
Jul. 31, 2021
USD ($)
Dec. 31, 2024
USD ($)
ft²
Dec. 31, 2023
USD ($)
Dec. 31, 2022
USD ($)
Loss Contingencies [Line Items]            
Right-of-Use Asset Obtained in Exchange for Operating Lease Liability       $ 6,235,000 $ 0 $ 2,776,000
Operating lease, ROU assets       $ 3,808,000 $ 2,550,000  
Operating Lease, Right-of-Use Asset, Statement of Financial Position [Extensible Enumeration]       Other long-term assets Other long-term assets  
Operating lease liability       $ 7,613,000    
Operating lease, weighted average discount rate       5.97%    
Operating lease, weighted-average lease term       6 years 6 months 2 years 4 months 24 days 3 years 1 month 6 days
Finance leases       $ 0 $ 0 $ 0
Operating lease, cash payments       1,572,000 1,674,000 1,272,000
Loss contingency, accruals       1,500,000 0  
Return product inventory value   $ 140,000 $ 3,500,000 4,955,000    
Legal expense $ 1,500,000     1,500,000    
Operating lease rent and other related occupancy expenses       2,159,000 1,374,000 1,614,000
Variable rent expenses       225,000 $ 147,000 $ 133,000
D&O Insurance            
Loss Contingencies [Line Items]            
Subject to retention       5,000,000    
Director defendant cost covered       10,000,000    
Other Noncurrent Assets            
Loss Contingencies [Line Items]            
Operating lease, ROU assets       2,701,000    
General and Administrative Expenses            
Loss Contingencies [Line Items]            
Legal expense       $ 5,300,000    
New Office Space            
Loss Contingencies [Line Items]            
Area of land | ft²       38,820    
Operating lease, ROU assets       $ 2,701,000    
Lease term       8 years 2 months 1 day    
Office            
Loss Contingencies [Line Items]            
Remaining lease term       2 months    
Warehouse Space            
Loss Contingencies [Line Items]            
Remaining lease term       7 years 9 months    
v3.25.0.1
Commitments and Contingencies - Summary of Operating Lease Liability Maturity (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Loss Contingencies [Line Items]    
2025 $ 1,104  
2026 1,620  
2027 1,311  
2028 1,163  
2029 and thereafter 4,432  
Total lease payments 9,630  
Imputed interest (2,017)  
Total lease liability 7,613  
Less: Lease liability, current portion $ 592  
Operating Lease, Liability, Current, Statement of Financial Position [Extensible Enumeration] Liabilities, Current  
Lease liability, noncurrent $ 7,021 $ 1,311
Operating Lease, Liability, Noncurrent, Statement of Financial Position [Extensible Enumeration] Other Liabilities, Noncurrent Other Liabilities, Noncurrent
v3.25.0.1
Segment Reporting - Additional Information (Details)
$ in Thousands
12 Months Ended
Dec. 31, 2024
USD ($)
Segment
Dec. 31, 2023
USD ($)
Segment Reporting Information [Line Items]    
Number of operating segment | Segment 1  
Number of reportable segment | Segment 1  
Assets | $ $ 420,176 $ 509,756
Segment Reporting, CODM, Profit (Loss) Measure, How Used, Description The CODM uses revenue, gross margin, operating expenses, and net income as the primary measures to assess performance and to make strategic decisions regarding product development, market expansion, and resource allocation.  
Segment Reporting, Expense Information Used by CODM, Description The CODM is regularly provided with the consolidated cost of revenue and consolidated operating expenses as noted on the face of the Consolidated Statement of Operations and Comprehensive Loss, as these make up the significant expenses included in the measure of the segment profit or loss. Reported segment revenues less the significant expenses defined in accordance with ASC 280-10-50-26A is equal to the reported segment profit or loss, and thus there are no other segment items to disclose herein.  The Company considers these categories significant based on their materiality to the segment’s results and their importance in the CODM’s evaluation of segment performance and resource allocation decisions.  
Segment Reporting, Expense Information Used by CODM, Type [Extensible Enumeration] Consolidated Cost of Revenue and Consolidated Operating Expenses [Member]  
Segment Reporting, CODM, Individual Title and Position or Group Name [Extensible Enumeration] srt:ChiefExecutiveOfficerMember  
Outside United States    
Segment Reporting Information [Line Items]    
Assets | $ $ 8,023 $ 8,280
v3.25.0.1
Segment Reporting - Summary of Key Financial Performance Measures of Segment (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Segment Reporting, Revenue Reconciling Item [Line Items]      
Revenue $ 174,885 $ 236,838 $ 167,821
Cost of revenue 114,547 187,309 166,473
Stock compensation 12,071 13,271 13,716
Depreciation and amortization 6,495 5,533 4,262
Total operating expense 102,110 92,688 105,599
Loss from operations (41,772) (43,159) (104,251)
Net loss (33,643) (34,587) (96,322)
Professional Services      
Segment Reporting, Revenue Reconciling Item [Line Items]      
Revenue 18,803 35,473 32,301
Cost of revenue 31,160 55,495 59,547
Reportable Segment      
Segment Reporting, Revenue Reconciling Item [Line Items]      
Revenue 174,885 236,838 167,821
Cost of revenue 114,547 187,309 166,473
Gross Profit 60,338 49,529 1,348
Operating expenses excluding stock compensation and depreciation and amortization 87,666 75,179 87,715
Stock compensation 9,654 12,245 13,716
Depreciation and amortization 4,790 5,264 4,168
Total operating expense 102,110 92,688 105,599
Loss from operations (41,772) (43,159) (104,251)
Other segment items 8,129 8,572 7,929
Net loss (33,643) (34,587) (96,322)
Reportable Segment | Hardware      
Segment Reporting, Revenue Reconciling Item [Line Items]      
Revenue 82,844 137,201 87,372
Cost of revenue 58,833 108,780 83,289
Reportable Segment | Professional Services      
Segment Reporting, Revenue Reconciling Item [Line Items]      
Revenue 18,803 35,473 32,301
Cost of revenue 31,160 55,495 59,547
Reportable Segment | Deferred hub amortization      
Segment Reporting, Revenue Reconciling Item [Line Items]      
Revenue 21,600 23,096 20,360
Cost of revenue 11,168 12,602 10,825
Reportable Segment | SaaS      
Segment Reporting, Revenue Reconciling Item [Line Items]      
Revenue 51,638 41,068 27,788
Cost of revenue $ 13,386 $ 10,432 $ 12,812
v3.25.0.1
Business Acquisitions (Additional Information) (Details) - USD ($)
$ in Thousands
1 Months Ended 12 Months Ended
Mar. 31, 2022
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Mar. 22, 2022
Business Acquisition [Line Items]          
Goodwill   $ 117,268 $ 117,268    
Amortization of intangible assets   3,874 3,874 $ 3,367  
Compensation expense   12,071 13,271 13,716  
Deferred tax liability   97 56    
Income tax benefit   267 (108) (5,388)  
General and Administrative Expense [Member]          
Business Acquisition [Line Items]          
Compensation expense   6,299 7,946 8,652  
Increase in fair value of earnout   (960) 412    
Zenith | General and Administrative Expense [Member]          
Business Acquisition [Line Items]          
Compensation expense   0 109 811  
SightPlan          
Business Acquisition [Line Items]          
Cash paid at acquisition $ 130,931        
Goodwill 104,601 104,601      
Amortization of intangible assets   $ 3,621 3,622 2,806  
Equity interests purchased 135,000        
Intangible assets deductible income tax period   15 years      
Compensation expense     1,480 4,495  
Cash and restricted cash consideration 131,781        
Accounts receivable 1,255 $ 1,255      
Gross amount due under contracts for accounts receivable expected to be collected         $ 1,284
Intangible assets 30,900 $ 30,900      
Cash placed in escrow accounts 850        
Cash consideration distributed from escrow 850     850  
Net working capital adjustment (127)     (127)  
Amount agreed to pay to former shareholders $ 5,760        
Period over which amount of consideration payable to former shareholders 1 year        
Post-combination expense, service period 1 year        
Business combination distribution in connection with contingent consideration     5,976    
Business combination payroll taxes and retirement benefits     216    
Decrease in goodwill       (3,839)  
Deferred tax liability $ 5,947     557  
Income tax benefit       (1,227)  
Business combination, post-closing downward adjustment 127        
SightPlan | Customer Relationships          
Business Acquisition [Line Items]          
Intangible assets $ 19,700        
Increase in Intangible assets       4,400  
SightPlan | General and Administrative Expense [Member]          
Business Acquisition [Line Items]          
Business combination, other non-recurring acquisition related costs     $ 196 $ 771  
v3.25.0.1
Business Acquisitions - Schedule of Total Purchase Consideration and the Fair Values of the Acquired Assets and Liabilities at the Acquisition Date (Details) - USD ($)
$ in Thousands
1 Months Ended 12 Months Ended
Mar. 31, 2022
Dec. 31, 2022
Dec. 31, 2024
Dec. 31, 2023
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Net [Abstract]        
Deferred tax liability (Note 9)     $ 97 $ 56
Goodwill     117,268 $ 117,268
SightPlans [Member]        
Business Combination, Consideration Transferred [Abstract]        
Cash paid at acquisition $ 130,931      
Cash consideration held in escrow 850      
Net working capital adjustment (127) $ (127)    
Fair Value of Total Consideration Transferred 131,654      
Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Net [Abstract]        
Cash 1,978      
Accounts receivable, net 1,255   1,255  
Intangible assets 30,900   30,900  
Other assets 749      
Total identifiable assets acquired 34,882      
Accounts payable 6      
Deferred revenue 885      
Accrued expenses and other current liabilities 735      
Deferred tax liability (Note 9) 5,947 $ 557    
Other long-term liabilities 256      
Total liabilities assumed 7,829      
Total identifiable net assets 27,053      
Goodwill $ 104,601   $ 104,601  
v3.25.0.1
Business Acquisitions - Schedule of Reconciles the Elements Of Acquisition to Consolidated Statement of Cash Flows (Details) - USD ($)
$ in Thousands
1 Months Ended 12 Months Ended
Mar. 31, 2022
Dec. 31, 2022
Business Acquisition [Line Items]    
Payment of acquisition consideration, net of cash acquired   $ 129,676
SightPlan    
Business Acquisition [Line Items]    
Cash paid at acquisition $ 130,931  
Cash acquired (1,978)  
Cash consideration released from escrow 850 850
Net working capital adjustment (127) $ (127)
Payment of acquisition consideration, net of cash acquired $ 129,676  
v3.25.0.1
Business Acquisitions - Schedule of Recorded Intangible Assets at Fair Value (Details) - SightPlan - USD ($)
$ in Thousands
1 Months Ended
Mar. 31, 2022
Dec. 31, 2024
Acquired Finite-Lived Intangible Assets [Line Items]    
Total intangible assets $ 30,900 $ 30,900
Trade Name    
Acquired Finite-Lived Intangible Assets [Line Items]    
Estimated useful life (in years) 5 years  
Total intangible assets $ 900  
Customer Relationships    
Acquired Finite-Lived Intangible Assets [Line Items]    
Estimated useful life (in years) 10 years  
Total intangible assets $ 19,700  
Developed Technology    
Acquired Finite-Lived Intangible Assets [Line Items]    
Estimated useful life (in years) 7 years  
Total intangible assets $ 10,300  
v3.25.0.1
Business Acquisitions - Schedule of Pro Forma Operating Results (Details) - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Business Combinations [Abstract]      
Revenues $ 174,885 $ 236,838 $ 170,173
v3.25.0.1
Subsequent Events - Additional Information (Details) - USD ($)
shares in Thousands, $ in Thousands
1 Months Ended 2 Months Ended 12 Months Ended
Jan. 31, 2025
Feb. 28, 2025
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Subsequent Event [Line Items]          
Repurchases of common stock amount     $ 28,693    
Common Stock          
Subsequent Event [Line Items]          
Shares purchased under ESPP     293 314 208
Repurchases of common stock amount     $ 1    
Employee Stock Purchase Plan          
Subsequent Event [Line Items]          
Additional shares issuable     2,000 1,985  
Employee Stock Purchase Plan | Class A Common Stock          
Subsequent Event [Line Items]          
Shares reserved for future issuance     2,000    
Subsequent Events | Common Stock          
Subsequent Event [Line Items]          
Shares reserved for future issuance 6,500        
Subsequent Events | Class A Common Stock          
Subsequent Event [Line Items]          
Additional shares issuable 1,920        
Subsequent Events | Vested RSUs and ESPP | Class A Common Stock          
Subsequent Event [Line Items]          
Stock issued   652      
Subsequent Events | Restricted Stock Units | 2021 Incentive Stock Plan          
Subsequent Event [Line Items]          
Share-based compensation arrangement, options granted 5,887