SMARTRENT, INC., 10-Q filed on 11/5/2025
Quarterly Report
v3.25.3
COVER - shares
9 Months Ended
Sep. 30, 2025
Nov. 03, 2025
Cover [Abstract]    
Document Type 10-Q  
Amendment Flag false  
Document Quarterly Report true  
Document Transition Report false  
Document Period End Date Sep. 30, 2025  
Document Fiscal Year Focus 2025  
Document Fiscal Period Focus Q3  
Current Fiscal Year End Date --12-31  
Entity Central Index Key 0001837014  
Entity File Number 001-39991  
Entity Registrant Name SMARTRENT, INC.  
Entity Incorporation, State or Country Code DE  
Entity Tax Identification Number 85-4218526  
Entity Address, Address Line One 6811 E. Mayo Blvd.  
Entity Address, Address Line Two 4th Floor  
Entity Address, City or Town Phoenix  
Entity Address, State or Province AZ  
Entity Address, Postal Zip Code 85054  
City Area Code 844  
Local Phone Number 479-1555  
Title of 12(b) Security Class A Common Stock, $0.0001 par value  
Trading Symbol SMRT  
Security Exchange Name NYSE  
Entity Current Reporting Status Yes  
Entity Interactive Data Current Yes  
Entity Filer Category Accelerated Filer  
Entity Small Business false  
Entity Emerging Growth Company true  
Entity Ex Transition Period false  
Entity Shell Company false  
Entity Common Stock, Shares Outstanding   189,200,722
v3.25.3
CONDENSED CONSOLIDATED BALANCE SHEETS - USD ($)
$ in Thousands
Sep. 30, 2025
Dec. 31, 2024
Current assets    
Cash and cash equivalents $ 100,022 $ 142,482
Accounts receivable, net 52,195 59,299
Inventory 28,087 35,261
Deferred cost of revenue, current portion 4,356 8,727
Prepaid expenses and other current assets 16,805 11,881
Total current assets 201,465 257,650
Property and equipment, net 5,378 2,451
Deferred cost of revenue 374 3,073
Goodwill 92,339 117,268
Intangible assets, net 20,470 23,375
Other long-term assets 15,771 16,359
Total assets 335,797 420,176
Current liabilities    
Accounts payable 10,811 8,716
Accrued expenses and other current liabilities 25,617 27,245
Deferred revenue, current portion 36,195 35,071
Total current liabilities 72,623 71,032
Deferred revenue 22,561 52,588
Other long-term liabilities 6,201 7,121
Total liabilities 101,385 130,741
Commitments and contingencies (Note 12)
Convertible preferred stock, $0.0001 par value; 50,000 shares authorized as of September 30, 2025 and December 31, 2024; no shares of preferred stock issued and outstanding as of September 30, 2025 and December 31, 2024 0 0
Stockholders' equity    
Class A common stock, $0.0001 par value; 500,000 shares authorized as of September 30, 2025 and December 31, 2024, respectively; 189,196 and 192,049 shares issued and outstanding as of September 30, 2025 and December 31, 2024, respectively 19 19
Additional paid-in capital 643,830 637,361
Accumulated deficit (410,060) (347,847)
Accumulated other comprehensive loss 623 (98)
Total stockholders' equity 234,412 289,435
Total liabilities, convertible preferred stock and stockholders' equity $ 335,797 $ 420,176
v3.25.3
CONSOLIDATED BALANCE SHEETS (Parenthetical) - $ / shares
Sep. 30, 2025
Dec. 31, 2024
Statement of Financial Position [Abstract]    
Convertible preferred stock, par value $ 0.0001 $ 0.0001
Convertible preferred stock, authorized 50,000,000 50,000,000
Convertible preferred stock, issued 0 0
Convertible preferred stock, outstanding 0 0
Class A common stock, par value $ 0.0001 $ 0.0001
Class A common stock, authorized 500,000,000 500,000,000
Class A common stock, issued 189,196,000 192,049,000
Class A common stock, shares outstanding 189,196,000 192,049,000
v3.25.3
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS - USD ($)
shares in Thousands, $ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2025
Sep. 30, 2024
Sep. 30, 2025
Sep. 30, 2024
Revenue        
Total revenue $ 36,202 $ 40,510 $ 115,854 $ 139,517
Cost of revenue        
Total cost of revenue 26,633 27,053 80,055 89,332
Operating expense        
Research and development 6,149 6,596 20,872 22,442
Sales and marketing 4,354 4,444 15,499 13,714
General and administrative 6,093 14,154 34,500 42,843
Total operating expense 16,596 25,194 70,871 78,999
Impairment charge     24,929  
Loss from operations (7,027) (11,737) (60,001) (28,814)
Interest income, net 891 2,019 3,103 6,718
Other (expense) income, net (78) (187) (285) 7
Loss before income taxes (6,214) (9,905) (57,183) (22,089)
Income tax expense 56 18 131 131
Net loss (6,270) (9,923) (57,314) (22,220)
Other comprehensive loss        
Foreign currency translation adjustment (6) 270 721 265
Comprehensive loss $ (6,276) $ (9,653) $ (56,593) $ (21,955)
Net loss per common share        
Net loss per common share basic $ (0.03) $ (0.05) $ (0.3) $ (0.11)
Net loss per common share diluted $ (0.03) $ (0.05) $ (0.3) $ (0.11)
Weighted-average number of shares used in computing net loss per share basic 188,376 198,731 189,835 201,391
Weighted-average number of shares used in computing net loss per share diluted 188,376 198,731 189,835 201,391
Hardware        
Revenue        
Total revenue $ 11,506 $ 18,707 $ 45,479 $ 72,460
Cost of revenue        
Total cost of revenue 13,836 13,843 40,664 48,845
Professional Services        
Revenue        
Total revenue 7,035 3,308 15,255 12,582
Cost of revenue        
Total cost of revenue 6,800 6,840 20,330 22,157
Hosted Services        
Revenue        
Total revenue 17,661 18,495 55,120 54,475
Cost of revenue        
Total cost of revenue $ 5,997 $ 6,370 $ 19,061 $ 18,330
v3.25.3
CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY - USD ($)
shares in Thousands, $ in Thousands
Total
Common Stock
Common Stock
Class A Common Stock
Additional Paid-in Capital
Accumulated Deficit
Accumulated other comprehensive (loss) income
Balance at the beginning at Dec. 31, 2023 $ 342,448 $ 20   $ 628,156 $ (285,512) $ (216)
Balance (in Shares) at Dec. 31, 2023   203,327        
Stock-based compensation 3,281     3,281    
Issuance of common stock upon vesting of equity awards, (in Shares)     775      
Tax withholdings related to net share settlement of equity awards (898)     (898)    
Tax withholdings related to net share settlement of equity awards, (in Shares)   (291)        
Exercise of options 2     2    
Exercise of options (in Shares)   192        
Net settlement related to exercise of options, (in Shares)   (31)        
ESPP Purchases 337     337    
ESPP Purchases (in shares)   134        
Repurchases of Class A common stock (4,397)       (4,397)  
Repurchases of Class A common stock (in Shares)   (1,595)        
Net loss (7,692)       (7,692)  
Other comprehensive income (loss) 6         6
Balance at the end at Mar. 31, 2024 333,087 $ 20   630,878 (297,601) (210)
Balance (in Shares) at Mar. 31, 2024   202,511        
Balance at the beginning at Dec. 31, 2023 342,448 $ 20   628,156 (285,512) (216)
Balance (in Shares) at Dec. 31, 2023   203,327        
Net loss (22,220)          
Balance at the end at Sep. 30, 2024 305,141 $ 19   636,418 (331,345) 49
Balance (in Shares) at Sep. 30, 2024   192,971        
Balance at the beginning at Mar. 31, 2024 333,087 $ 20   630,878 (297,601) (210)
Balance (in Shares) at Mar. 31, 2024   202,511        
Stock-based compensation 3,284     3,284    
Issuance of common stock upon vesting of equity awards, (in Shares)   568        
Tax withholdings related to net share settlement of equity awards (369)     (369)    
Tax withholdings related to net share settlement of equity awards, (in Shares)   (145)        
Repurchases of Class A common stock (2,003)       (2,003)  
Repurchases of Class A common stock (in Shares)   (765)        
Net loss (4,605)       (4,605)  
Other comprehensive income (loss) (11)         (11)
Balance at the end at Jun. 30, 2024 329,383 $ 20   633,793 (304,209) (221)
Balance (in Shares) at Jun. 30, 2024   202,169        
Stock-based compensation 2,958     2,958    
Issuance of common stock upon vesting of equity awards, (in Shares)   669        
Tax withholdings related to net share settlement of equity awards (582)     (582)    
Tax withholdings related to net share settlement of equity awards, (in Shares)   (259)        
ESPP Purchases 249     249    
ESPP Purchases (in shares)   159        
Repurchases of Class A common stock (17,214) $ (1)     (17,213)  
Repurchases of Class A common stock (in Shares)   (9,767)        
Net loss (9,923)       (9,923)  
Other comprehensive income (loss) 270         270
Balance at the end at Sep. 30, 2024 305,141 $ 19   636,418 (331,345) 49
Balance (in Shares) at Sep. 30, 2024   192,971        
Balance at the beginning at Dec. 31, 2024 289,435 $ 19   637,361 (347,847) (98)
Balance (in Shares) at Dec. 31, 2024   192,049        
Stock-based compensation 2,836     2,836    
Issuance of common stock upon vesting of equity awards, (in Shares)     906      
Tax withholdings related to net share settlement of equity awards (478)     (478)    
Tax withholdings related to net share settlement of equity awards, (in Shares)   (328)        
Exercise of options 175     175    
Exercise of options (in Shares)   140        
Repurchases of Class A common stock (1,202)       (1,202)  
Repurchases of Class A common stock (in Shares)   (1,018)        
Net loss (40,184)       (40,184)  
Other comprehensive income (loss) 88         88
Balance at the end at Mar. 31, 2025 250,670 $ 19   639,894 (389,233) (10)
Balance (in Shares) at Mar. 31, 2025   191,749        
Balance at the beginning at Dec. 31, 2024 289,435 $ 19   637,361 (347,847) (98)
Balance (in Shares) at Dec. 31, 2024   192,049        
Net loss (57,314)          
Balance at the end at Sep. 30, 2025 234,412 $ 19   643,830 (410,060) 623
Balance (in Shares) at Sep. 30, 2025   189,196        
Balance at the beginning at Mar. 31, 2025 250,670 $ 19   639,894 (389,233) (10)
Balance (in Shares) at Mar. 31, 2025   191,749        
Stock-based compensation 2,161     2,161    
Issuance of common stock upon vesting of equity awards, (in Shares)   438        
Tax withholdings related to net share settlement of equity awards (45)     (45)    
Tax withholdings related to net share settlement of equity awards, (in Shares)   (57)        
Repurchases of Class A common stock (3,716)       (3,716)  
Repurchases of Class A common stock (in Shares)   (4,066)        
Net loss (10,860)       (10,860)  
Other comprehensive income (loss) 639         639
Balance at the end at Jun. 30, 2025 238,849 $ 19   642,010 (403,809) 629
Balance (in Shares) at Jun. 30, 2025   188,064        
Stock-based compensation 2,084     2,084    
Issuance of common stock upon vesting of equity awards, (in Shares)   1,272        
Tax withholdings related to net share settlement of equity awards (374)     (374)    
Tax withholdings related to net share settlement of equity awards, (in Shares)   (268)        
ESPP Purchases 110     110    
ESPP Purchases (in shares)   128        
Repurchases of Class A common stock 19       19  
Net loss (6,270)       (6,270)  
Other comprehensive income (loss) (6)         (6)
Balance at the end at Sep. 30, 2025 $ 234,412 $ 19   $ 643,830 $ (410,060) $ 623
Balance (in Shares) at Sep. 30, 2025   189,196        
v3.25.3
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($)
1 Months Ended 3 Months Ended 9 Months Ended 12 Months Ended
Jan. 31, 2024
Sep. 30, 2025
Mar. 31, 2025
Sep. 30, 2024
Sep. 30, 2025
Sep. 30, 2024
Dec. 31, 2024
CASH FLOWS FROM OPERATING ACTIVITIES              
Net loss         $ (57,314,000) $ (22,220,000)  
Adjustments to reconcile net loss to net cash used by operating activities              
Depreciation and amortization         6,210,000 4,730,000  
Impairment of investment in non-affiliate           2,250,000  
Goodwill impairment   $ 0 $ 24,929,000 $ 0 24,929,000 0 $ 0
Provision for warranty expense         618,000 (837,000)  
Non-cash lease expense         599,000 1,079,000  
Stock-based compensation         7,081,000 9,523,000  
Change in fair value of earnout related to acquisition         (294,000) 140,000  
Non-cash interest expense         104,000 107,000  
Provision for excess and obsolete inventory         3,852,000 2,697,000  
Provision for expected credit losses         (328,000) 804,000  
Non-cash legal expense (Note 12 "Commitments and Contingencies") $ 140,000         7,255,000  
Change in operating assets and liabilities              
Accounts receivable         7,861,000 (1,739,000)  
Inventory         3,390,000 (2,020,000)  
Deferred cost of revenue         7,071,000 8,175,000  
Prepaid expenses and other assets         (4,617,000) 4,474,000  
Accounts payable         1,950,000 (5,581,000)  
Accrued expenses and other liabilities         (1,131,000) (5,338,000)  
Deferred revenue         (28,911,000) (23,189,000)  
Lease liabilities         (302,000) (1,208,000)  
Net cash used in operating activities         (29,232,000) (20,898,000)  
CASH FLOWS FROM INVESTING ACTIVITIES              
Purchase of property and equipment         (3,552,000) (524,000)  
Capitalized software costs         (3,389,000) (4,501,000)  
Net cash used in investing activities         (6,941,000) (5,025,000)  
CASH FLOWS FROM FINANCING ACTIVITIES              
Payments for repurchases of Class A common stock         (4,918,000) (23,462,000)  
Proceeds from options exercise           2,000  
Proceeds from ESPP purchases         285,000 586,000  
Taxes paid related to net share settlements of stock-based compensation awards         (897,000) (1,849,000)  
Payment of earnout related to acquisition         (1,466,000) (1,530,000)  
Net cash used in financing activities         (6,996,000) (26,253,000)  
Effect of exchange rate changes on cash and cash equivalents         709,000 117,000  
Net decrease in cash, cash equivalents, and restricted cash         (42,460,000) (52,059,000)  
Cash, cash equivalents, and restricted cash - beginning of period $ 215,709,000   $ 142,482,000   142,482,000 215,709,000 215,709,000
Cash, cash equivalents, and restricted cash - end of period   100,022,000   163,650,000 100,022,000 163,650,000 142,482,000
Reconciliation of cash, cash equivalents, and restricted cash to the condensed consolidated balance sheets              
Cash and cash equivalents   100,022,000   163,403,000 100,022,000 163,403,000 142,482,000
Restricted cash, current portion       247,000   247,000  
Total cash, cash equivalents, and restricted cash   $ 100,022,000   $ 163,650,000 100,022,000 163,650,000 $ 142,482,000
Supplemental disclosure of cash flow information              
Interest paid         128,000 182,000  
Cash paid for income taxes         340,000 165,000  
Schedule of non-cash investing and financing activities              
Right-of-use ("ROU") assets obtained in exchange for new lease liabilities           6,235,000  
Accrued property and equipment at period end         8,000 83,000  
Stock repurchases excise tax charged to equity         $ 13,000 $ 151,000  
v3.25.3
Pay vs Performance Disclosure - USD ($)
$ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2025
Jun. 30, 2025
Mar. 31, 2025
Sep. 30, 2024
Jun. 30, 2024
Mar. 31, 2024
Sep. 30, 2025
Sep. 30, 2024
Pay vs Performance Disclosure                
Net Income (Loss) $ (6,270) $ (10,860) $ (40,184) $ (9,923) $ (4,605) $ (7,692) $ (57,314) $ (22,220)
v3.25.3
Insider Trading Arrangements
3 Months Ended
Sep. 30, 2025
Trading Arrangements, by Individual  
Rule 10b5-1 Arrangement Adopted false
Non-Rule 10b5-1 Arrangement Adopted false
Rule 10b5-1 Arrangement Terminated false
Non-Rule 10b5-1 Arrangement Terminated false
Rule 10b5-1 Arrangement Modified false
Non-Rule 10b5-1 Arrangement Modified false
v3.25.3
Description of Business
9 Months Ended
Sep. 30, 2025
Organization, Consolidation and Presentation of Financial Statements [Abstract]  
Description of Business

NOTE 1. DESCRIPTION OF BUSINESS

SmartRent, Inc., and its wholly owned subsidiaries (collectively, the "Company"), is an enterprise real estate technology company that provides comprehensive management software and applications designed for property owners, managers and residents. Its suite of products and services, which includes both smart building hardware and cloud-based software-as-a-service ("SaaS") solutions, provides seamless visibility and control over real estate assets. The Company’s solutions can help lower operating costs, increase revenue, mitigate operational friction and protect assets for owners and operators, while providing a differentiated, elevated living experience for residents. The Company is headquartered in Phoenix, Arizona.

v3.25.3
Significant Accounting Policies
9 Months Ended
Sep. 30, 2025
Accounting Policies [Abstract]  
Significant Accounting Policies

NOTE 2. SIGNIFICANT ACCOUNTING POLICIES

Unaudited Interim Financial Information

The accompanying condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America ("GAAP") and include the consolidated accounts of the Company and its wholly owned subsidiaries. All intercompany transactions and balances have been eliminated upon consolidation. The Condensed Consolidated Balance Sheet at December 31, 2024 has been derived from the audited consolidated financial statements as of December 31, 2024, as presented in the Company’s Annual Report on Form 10-K for the year ended December 31, 2024, which was filed with the SEC on March 5, 2025. Certain notes and other information have been condensed or omitted from the interim financial statements presented herein. The financial data and other information disclosed in these Notes to Condensed Consolidated Financial Statements related to the three and nine months ended September 30, 2025 and 2024 are unaudited. The unaudited interim financial statements have been prepared on the same basis as the annual consolidated financial statements and, in the opinion of management, reflect all adjustments, which are of a normal recurring nature, necessary for a fair statement of the Company’s financial condition and results of operations and cash flows for the interim period presented. The results for the three and nine months ended September 30, 2025 are not necessarily indicative of the results to be expected for the full year ending December 31, 2025 or any future period.

Foreign Currency

SmartRent, Inc.'s functional and reporting currency is United States Dollars (“USD”) and its foreign subsidiaries have a functional currency other than USD. Financial position and results of operations of the Company's international subsidiaries are measured using local currencies as the functional currency. Assets and liabilities of these operations are translated at the exchange rates in effect at the end of each reporting period. The Company's international subsidiaries' statements of operations accounts are translated at the weighted-average rates of exchange prevailing during each reporting period. Translation adjustments arising from the use of differing currency exchange rates from period to period are included in accumulated other comprehensive loss in stockholders’ equity. Gains and losses on foreign currency exchange transactions, as well as translation gains or losses on transactions denominated in currencies other than an entity’s functional currency, are reflected in the Condensed Consolidated Statements of Operations and Comprehensive Loss.

Liquidity

The accompanying financial statements have been prepared assuming the Company will continue as a going concern, which contemplates the realization of assets and liabilities and commitments in the normal course of business. Management believes that currently available resources will provide sufficient funds to enable the Company to meet its obligations for at least one year past the issuance date of these financial statements. The Company may need to raise additional capital through equity or debt financing to fund future operations until it generates positive operating cash flows. There can be no assurance that such additional equity or debt financing will be available on terms acceptable to the Company, or at all.

Use of Estimates

The preparation of financial statements in conformity with GAAP requires management to make estimates, judgments and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements, as well as the reported amounts of revenue and expense during the reporting period. These estimates made by management include performing impairment testing of recorded goodwill, intangible assets, and long-lived assets, valuing the Company’s inventories on hand, allowance for expected credit losses, intangible assets, earnout liabilities, warranty liabilities, stand-alone selling price of items sold, and certain assumptions used in the valuation of equity awards, including the estimated fair value of common stock warrants, and assumptions used to estimate the fair value of stock-based compensation expense. Actual results could differ materially from those estimates.

Net Loss Per Share Attributable to Common Stockholders

The Company follows the two-class method to include the dilutive effect of securities that participated in dividends, if and when declared, when computing net income per common share. The two-class method determines net income per common share for each class of common stock and participating securities according to dividends, if and when declared or accumulated and participation rights in undistributed earnings. The two-class method requires income available to common stockholders for the period to be allocated between common stock and participating securities based upon their respective rights to receive dividends as if all income for the period had been distributed. The anti-dilutive effect of potentially dilutive securities is excluded from the computation of net loss per share because inclusion of such potentially dilutive shares on an as-converted basis would have been anti-dilutive.

The Company considers any unvested common shares subject to repurchase to be participating securities because holders of such shares have non-forfeitable dividend rights in the event a dividend is paid on common stock. The holders of unvested shares of common stock subject to repurchase do not have a contractual obligation to share in losses.

Basic net loss per share attributable to common stockholders is calculated by dividing the net loss attributable to common stockholders by the weighted-average number of shares of common stock outstanding during the period, adjusted for outstanding shares that are subject to repurchase and any shares issuable by the exercise of warrants for nominal consideration.

Diluted net loss per share is computed by giving effect to all potentially dilutive securities outstanding for the period using the treasury stock method or the if-converted method based on the nature of such securities. For periods in which the Company reports a net loss, the diluted net loss per common share attributable to common stockholders is the same as basic net loss per common share attributable to common stockholders, because inclusion of such potentially dilutive shares on an as-converted basis would have been anti-dilutive.

Cash and Cash Equivalents

The Company considers financial instruments with an original maturity of three months or less to be cash and cash equivalents. The Company maintains cash and cash equivalents at multiple financial institutions, and, at times, these balances exceed federally insurable limits. As a result, there is a concentration of credit risk related to amounts on deposit. The Company believes any risks are mitigated through the size and security of the financial institution at which its cash balances are held.

Restricted Cash

The Company considers cash to be restricted when withdrawal or general use is legally restricted. The Company reports the current portion of restricted cash as a separate item in the Condensed Consolidated Balance Sheets and the non-current portion is a component of other long-term assets in the Condensed Consolidated Balance Sheets. The Company determines current or non-current classification based on the expected duration of the restriction.

Accounts Receivable, net

Accounts receivable consist of balances due from customers resulting from the sale of hardware, professional services and Hosted Services. Accounts receivable are recorded at invoiced amounts, are non-interest bearing and are presented net of the associated allowance for expected credit losses on the Condensed Consolidated Balance Sheets. The allowance for expected credit losses totaled $2,468 and $2,797 as of September 30, 2025, and December 31, 2024, respectively. The provision for expected credit losses is recorded in general and administrative expenses in the accompanying Condensed Consolidated Statements of Operations and Comprehensive Loss. The provision for expected credit losses totaled $(469) for the three months ended September 30, 2025. There was no provision for expected credit losses for the three months ended September 30, 2024. The provision for expected credit losses totaled $(328) and $804 for the nine months ended September 30, 2025 and 2024, respectively. The Company evaluates the collectability of the accounts receivable balances and has determined the allowance for expected credit losses based on a combination of factors, which include the nature of the relationship and the prior collection experience the Company has with the account and an evaluation for current and projected economic conditions as of the Condensed Consolidated Balance Sheets date. Accounts receivable determined to be uncollectible are charged against the allowance for expected credit losses. Actual collections of accounts receivable could differ from management’s estimates.

Significant Customers

A significant customer represents 10% or more of the Company’s total revenue or net accounts receivable balance at each respective Condensed Consolidated Balance Sheet date. Revenue as a percentage of total revenue and accounts receivable as a percentage of total accounts receivable for each significant customer follows.

 

 

Accounts Receivable

 

Revenue

 

Revenue

 

 

As of

 

For the three months ended

 

For the nine months ended

 

 

September 30, 2025

 

December 31, 2024

 

September 30, 2025

 

September 30, 2024

 

September 30, 2025

 

September 30, 2024

Customer A

 

12%

 

14%

 

*

 

*

 

*

 

*

Customer B

 

13%

 

12%

 

10%

 

10%

 

12%

 

15%

Customer C

 

21%

 

21%

 

*

 

*

 

*

 

12%

Customer D

 

*

 

*

 

*

 

57%

 

15%

 

26%

* Total less than 10% for the respective period

 

Inventory

Inventories, which are comprised of smart home equipment and components, are stated at the lower of cost or net realizable value with cost determined under the first-in, first-out method. The Company adjusts the inventory balance based on anticipated obsolescence, usage and historical write-offs.

In August 2023, the Company entered into a Product Sales Agreement (the "Agreement") with ADI Global Distribution ("ADI"), pursuant to which, ADI agreed to serve as the Company's non-exclusive hardware fulfillment partner throughout the United States, Canada, and Puerto Rico. The Company was subject to certain buy-back provisions relating to the transferred inventory. As of December 31, 2024, the Company recorded $537 in connection with the buy-back provision, which is recorded in other current liabilities on the Condensed Consolidated Balance Sheets. As of September 30, 2025, there was no amount recorded in connection with the buy-back provision.

Goodwill

Goodwill represents the excess of cost over net assets of the Company's completed business combinations. The Company tests for potential impairment of goodwill on an annual basis as of September 30 to determine if the carrying value is less than the fair value. The Company will conduct additional tests between annual tests if there are indications of potential goodwill impairment. During the three months ended March 31, 2025, the Company experienced a sustained decline in stock price, resulting in a significant decrease in market capitalization. As a result, the Company conducted an interim impairment test utilizing the qualitative approach and determined that impairment is more likely than not. As a result, the Company then performed an interim quantitative impairment test which resulted in an indication of impairment.

The fair value of the reporting unit used in this impairment test was determined using the combination of an income approach and market-based approach. The mix between the two approaches requires significant judgement, however, the Company engaged a third-party valuation specialist to assist with its assessment. As a result of this test, the Company recorded a goodwill impairment charge of $24,929 during the three months ended March 31, 2025.

The Company conducted its annual goodwill impairment test as of September 30, 2025. As part of its annual assessment, the Company performed a market capitalization reconciliation, along with other procedures, which indicated that the fair value of the reporting unit sufficiently exceeded the carrying value. As a result, the Company concluded there were no indications of impairment and therefore no impairment charge was recorded for the three months ended September 30, 2025. There was also no such charge recorded during the three and nine months ended September 30, 2024.

 

September 30, 2025

 

 

December 31, 2024

 

Balance at beginning of period

$

117,268

 

 

$

117,268

 

Impairment charge

 

(24,929

)

 

 

-

 

Balance at end of period

$

92,339

 

 

$

117,268

 

 

The significant assumptions used in determining the fair value of the reporting unit under the income approach primarily relate to revenue growth rate, forecasted EBITDA and the selected discount rate used in the discounted cash flow model. The significant assumptions used in the market-based approach primarily relate to the forecasted EBITDA margin, the selected control premium, and selected revenue and EBITDA multiples, which require significant judgement.

To the extent that inputs and assumptions used in the analysis change, such as an increased discount rate, updated cash flow projections, or decreases to Guideline companies’ multiples, additional impairment charges may be recorded in the future. In addition, a further decrease in the Company’s common stock share price and market capitalization could be an indicator of a decrease in the fair value of the Company’s equity.

Intangible Assets

The Company recorded intangible assets with finite lives, including customer relationships and developed technology, as a result of acquisitions made in prior years. Intangible assets are amortized on a straight-line basis based on their estimated useful lives. The estimated useful life of these intangible assets are as follows.

 

 

Estimated useful life (in years)

 

Trade name

 

5

 

Customer relationships

 

10 - 13

 

Developed technology

 

1 - 7

 

 

Warranty Allowance

The Company provides its customers with limited-service warranties associated with product replacement and related services. The warranty typically lasts one year following the installation of the product. The estimated warranty costs, which are expensed at the time of sale and included in hardware cost of revenue, are based on the results of product testing, industry and historical trends and warranty claim rates incurred and are adjusted for identified current or anticipated future trends as appropriate. Actual warranty claim costs could differ from these estimates. For the three months ended September 30, 2025 and 2024, warranty expense included in cost of hardware revenue was $(220) and $(693), respectively. For the nine months ended September 30, 2025 and 2024, warranty expense included in cost of hardware revenue was $206 and $(650), respectively. As of September 30, 2025, and December 31, 2024, the Company’s warranty allowance was $515 and $1,077, respectively, and is recorded in other current liabilities on the Condensed Consolidated Balance Sheets.

Fair Value of Financial Instruments

Fair value is based on the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Assets and liabilities subject to on-going fair value measurement are categorized and disclosed into one of three categories depending on observable or unobservable inputs employed in the measurement. These two types of inputs have created the following fair value hierarchy.

Level 1: Quoted prices in active markets that are accessible at the measurement date for assets and liabilities.

Level 2: Observable prices that are based on inputs not quoted in active markets but corroborated by market data.

Level 3: Unobservable inputs are used when little or no market data is available.

This hierarchy requires the Company to minimize the use of unobservable inputs and to use observable market data, if available, when determining fair value. The Company recognizes transfers between levels of the hierarchy based on the fair values of the respective financial measurements at the end of the reporting period in which the transfer occurred. There were no transfers between levels of the fair value hierarchy during the three or nine months ended September 30, 2025 or 2024. The carrying amounts of the Company’s accounts receivable, accounts payable and accrued and other liabilities approximate their fair values due to their short maturities.

Revenue Recognition

The Company derives its revenue primarily from sales of systems that consist of hardware devices, professional services and Hosted Services to assist property owners and property managers with visibility and control over assets, while providing all-in-one home control offerings for residents. Revenue is recorded when control of these products and services is transferred to the customer in an amount that reflects the consideration the Company expects to be entitled to receive in exchange for those products and services.

The Company may enter into contracts that contain multiple distinct performance obligations. The transaction price for a typical arrangement includes the price for: smart home hardware devices, professional services, and a subscription for use of the Company's software (“Hosted Services”). Included in these contracts are centrally connected devices ("Hub Devices"), which integrate the Company’s enterprise software with third party smart devices. Historically, the Company only sold non-distinct Hub Devices which only functioned with a subscription to its software ("non-distinct Hub Devices"). During the year ended December 31, 2022, the Company began shipping Hub Devices with features that function independently from its software subscription ("distinct Hub Devices"). Non-distinct Hub Devices are recognized as a single performance obligation with the Company’s software in Hosted Services revenue, while distinct Hub Devices are recognized as a separate performance obligation in hardware revenue. When distinct Hub Devices are included in a contract, the Hosted Services performance obligation is comprised of only the Company’s software. We do not expect to deploy any more non-distinct Hub Devices.

The Company considers delivery for each of the hardware, professional services and Hosted Services to be separate performance obligations. The hardware performance obligation includes the delivery of smart home hardware and distinct Hub Devices. The professional services performance obligation includes the services to install the hardware. The Hosted Services performance obligation provides a subscription that allows the customer access to software during the contracted-use term when the promised service is provided to the customer. Also included in the hosted service performance obligation are non-distinct Hub Devices that only function with a subscription to the Company’s software.

Payments are received by the Company by check or automated clearing house payments and payment terms are determined by individual contracts and generally range from due upon receipt to net 30 days. Taxes collected from customers and remitted to governmental authorities are not included in reported revenue. Payments received from customers in advance of revenue recognition are reported as deferred revenue. The Company has elected the following practical expedients following the adoption of ASC 606:

Shipping and handling costs: the Company elected to account for shipping and handling activities that occur after the customer has obtained control of a good as fulfillment activities (i.e., an expense) rather than as a promised service and are recorded as hardware cost of revenue. Amounts billed for shipping and handling fees are recorded as revenue.
Sales tax collected from customers: the Company elected to exclude from the measurement of transaction price all taxes assessed by a government authority that are both imposed on and concurrent with a specific revenue-producing transaction and collected by us from a customer.
Measurement of the transaction price: the Company applies the practical expedient that allows for inclusion of the future auto-renewals in the initial measurement of the transaction price. The Company only applies these steps when it is probable that it will collect the consideration to which it is entitled in exchange for the goods or services it transfers to a customer.
Significant financing component: the Company elected not to adjust the promised amount of consideration for the effects of a significant financing component when the period between the transfer of promised goods or services and when the customer pays for the goods or services will be one year or less.

Timing of Revenue Recognition is as follows.

Hardware Revenue

Hardware revenue results from the direct sale to customers of hardware smart home devices, which devices generally consist of a distinct Hub Device, door locks, thermostats, sensors, and light switches. These hardware devices provide features that function independently without subscription to the Company's software, and the performance obligation for hardware revenue is considered satisfied, and revenue is recognized at a point in time when the hardware device is shipped to the customer. The Company generally provides a one-year warranty period on hardware devices that are delivered and installed. The cost of the warranty is recorded as a component of cost of hardware revenue.

Professional Services Revenue

Professional services revenue results from installing smart home hardware devices, which does not result in significant customization of the product and is generally performed over a period from two to four weeks. Installations can be performed by the Company's employees, contracted out to a third-party with the Company's employees managing the engagement, or the customer can perform the installation themselves. The Company’s professional services contracts are generally arranged on a fixed price basis, and revenue is recognized over the period in which the installations are completed.

Hosted Services Revenue

Hosted Services revenue primarily consists of monthly subscription revenue generated from fees that provide customers access to one or more of the Company’s software applications including access controls, asset monitoring and related services, and our Community WiFi solution, which provides communities with a private, device-dedicated WiFi network. These subscription arrangements have contractual terms ranging from one month to ten years and include recurring fixed plan subscription fees. Arrangements with customers do not provide the customer with the right to take possession of the Company’s software at any time. Customers are granted continuous access to the services over the contractual period. Accordingly, fees collected for subscription services are recognized on a straight-line basis over the contract term beginning on the date the subscription service is made available to the customer. Variable consideration is immaterial.

Also included in Hosted Services revenue are non-distinct Hub Devices. The Company considers those devices and hosting services subscription a single performance obligation and therefore defers the recognition of revenue for those devices upon shipment to the customer. The revenue is then amortized over its average service life. When a non-distinct Hub Device is included in a contract that does not require a long-term service commitment, the customer obtains a material right to renew the service because purchasing a new device is not required upon renewal. If a contract contains a material right, proceeds are allocated to the material right and recognized over the period of benefit, which is generally four years.

Cost of Revenue

Cost of revenue consists primarily of direct costs of products and services together with the indirect cost of estimated warranty expense and customer care and support over the life of the service arrangement.

Hardware

Cost of hardware revenue consists primarily of direct costs of products, such as the distinct Hub Device, hardware devices, supplies purchased from third-party providers, and shipping costs, together with indirect costs related to warehouse facilities (including depreciation and amortization of capitalized assets and right-of-use assets), infrastructure costs, personnel-related costs associated with the procurement and distribution of products and warranty expenses together with the indirect cost of customer care and support.

Professional Services

Cost of professional services revenue consists primarily of direct costs related to personnel-related expenses for installation and supervision of installation services, general contractor expenses and travel expenses associated with the installation of products and indirect costs that are also primarily personnel-related expenses in connection with training of and ongoing support for customers and residents.

Hosted Services

Cost of Hosted Services revenue consists primarily of the amortization of the direct costs of non-distinct Hub Devices, consistent with the revenue recognition period noted above in "Hosted Services Revenue", and infrastructure costs associated with providing software applications together with the indirect cost of customer care and support over the life of the service arrangement.

Deferred Cost of Revenue

Deferred cost of revenue includes all direct costs included in cost of revenue for Hosted Services and non-distinct Hub Devices that have been deferred to future periods.

Stock-Based Compensation

Our stock-based compensation consists of stock options and restricted stock units ("RSUs") granted to our employees and directors during the periods presented. Stock-based awards are measured based on the grant date fair value. We estimate the fair value of stock option awards on the grant date using the Black-Scholes option-pricing model. The fair value of RSUs is based on the grant date fair value of the stock price. The fair value of these awards is recognized as compensation expense on a straight-line basis over the requisite service period in which the awards are expected to vest. Forfeitures are recognized as they occur by reversing previously recognized compensation expense.

The Black-Scholes model considers several variables and assumptions in estimating the fair value of stock-based awards. These variables include the per share fair value of the underlying common stock, exercise price, expected term, risk-free interest rate, expected annual dividend yield, and the expected stock price volatility over the expected term and forfeitures, which are recognized as they occur. For all stock options granted, we calculated the expected term using the simplified method for “plain vanilla” stock option awards.

The grant date fair value is also utilized with respect to RSUs which vest based on performance and time based service conditions. For RSUs with a performance condition which vest based on a liquidity event, as well as a time-based service condition, no compensation expense is recognized until the performance condition has been satisfied. Subsequent to the liquidity event, compensation expense is recognized to the extent the requisite service period has been completed and compensation expense thereafter is recognized on an accelerated attribution method. Under the accelerated attribution method, compensation expense is recognized over the remaining requisite service period for each service condition tranche as though each tranche is, in substance, a separate award.

 

 

 

Research and Development

These expenses relate to the research and development of new products and services and enhancements to the Company’s existing product offerings. The Company accounts for the cost of research and development by capitalizing qualifying costs, which are incurred during the product development stage, and amortizing those costs over the product’s estimated useful life, which generally ranges from three to five years depending on the type of application. The Company expenses preliminary evaluation costs as they are incurred before the product development stage, as well as post development implementation and operation costs, such as training, maintenance and minor upgrades. During the three months ended September 30, 2025 and 2024, the Company capitalized $1,009 and $3,209, respectively, of research and development costs in other long-term assets on the Consolidated Balance Sheets. During the nine months ended September 30, 2025 and 2024, the Company capitalized $3,944 and $5,864, respectively, of research and development costs in other long-term assets on the Consolidated Balance Sheets. As of September 30, 2025, the Company had capitalized $16,278 of research and development costs in other long-term assets on the Condensed Consolidated Balance Sheets, of which $10,820 remained to be amortized. As of December 31, 2024, the Company had capitalized $12,334 of research and development costs in other long-term assets on the Condensed Consolidated Balance Sheets, of which $9,543 remained to be amortized.

Advertising

Advertising costs are expensed as incurred and recorded as a component of sales and marketing expense. The Company incurred $112 and $191 of advertising expenses for the three months ended September 30, 2025 and 2024, respectively. The Company incurred $670 and $423 of advertising expenses for the nine months ended September 30, 2025 and 2024, respectively.

Segments

The Company has one operating segment and one reportable segment. Its chief operating decision maker ("CODM") was the Company’s prior Chief Executive Officer until the Chief Executive Officer’s resignation on July 29, 2024. On that date, a management committee comprised of certain of the Company’s executives became the CODM until February 24, 2025 (the “Start Date”) and effective as of the Start Date, the Company appointed a new President and Chief Executive Officer who acted as the CODM until his departure on April 9, 2025 (the "End Date"). Effective as of the End Date, the Company appointed an interim Chief Executive Officer who served as the CODM until his departure on June 16, 2025. Effective June 16, 2025, the Company appointed a new President and Chief Executive Officer who currently serves as the CODM. The CODM reviews financial information on a consolidated basis for purposes of allocating resources and evaluating financial performance. The Company’s principal operations are in the United States and the Company’s long-lived assets are located primarily within the United States. Refer to Note 13 - Segment Reporting for more information on the Company's operating and reportable segments.

Recent Accounting Guidance

Recent Accounting Guidance Not Yet Adopted

In November 2024, the Financial Standards Accounting Board (FASB) issued Accounting Standards Update (ASU) No. 2024-03, Income Statement—Reporting Comprehensive Income—Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expenses and in January 2025, the FASB issued ASU No. 2025-01, Income Statement—Reporting Comprehensive Income—Expense Disaggregation Disclosures (Subtopic 220-40): Clarifying the Effective Date, which clarified the effective date of ASU 2024-03. ASU 2024-03 requires public companies to disclose, in interim and annual reporting periods, additional information about certain expenses in the notes to financial statements. The amendments in this ASU are effective for annual reporting periods beginning after December 15, 2026, and interim reporting periods beginning after December 15, 2027, with early adoption permitted. The Company is currently evaluating the effect that the updated standard will have on the consolidated financial statement disclosures.

In July 2025, the FASB issued ASU No. 2025-05 (“ASU 2025-05”), Financial Instruments–Credit Losses. The guidance provides an optional practical expedient when applying the guidance related to the estimation of expected credit losses for current accounts receivable and current contract assets resulting from transactions arising from contracts with customers. The amendments in ASU 2025-05 are effective for fiscal years beginning after December 15, 2025, and interim reporting periods, with early adoption permitted. We are evaluating the impact of the standard on the consolidated financial statements.

In September 2025, the FASB issued ASU No. 2025-06 (“ASU 2025-06”), Intangibles–Goodwill and Other–Internal-Use Software. The guidance modernizes and clarifies the threshold for when an entity is required to start capitalizing software costs and is based on when (i) management has authorized and committed to funding the software project and (ii) it is probable that the project will be completed and the software will be used to perform the function intended. The amendments in ASU 2025-06 are effective for fiscal years beginning after December 15, 2027, and interim reporting periods, with early adoption permitted. We are evaluating the impact of the standard on the consolidated financial statement disclosures.

In December 2023, the FASB issued ASU No. 2023-09 - Income Taxes (Topics 740): Improvements to Income Tax Disclosures. This ASU requires the expansion of disclosure requirements for income taxes, specifically related to the rate reconciliation and income taxes paid. ASU 2023-09 is effective for annual periods after December 15, 2024. Early adoption is also permitted for annual financial statements that have not yet been issued or made available for issuance. The Company is currently evaluating the effect that the updated standard will have on the consolidated financial statement disclosures.

Recently Adopted Accounting Guidance

In November 2023, the FASB issued ASU No. 2023-07 - Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures. This ASU updates the annual and interim disclosure requirements for reportable segments, primarily through enhanced disclosures about significant segment expenses. ASU 2023-07 is effective for annual periods beginning after December 15, 2023, and for interim periods beginning after December 15, 2024. Early adoption is also permitted. The Company adopted this ASU during the year ended December 31, 2024. The adoption of this guidance modified the Company's segment disclosures but had no impact on results of operations, cash flows or financial condition.

v3.25.3
Fair Value Measurements and Fair Value of Instruments
9 Months Ended
Sep. 30, 2025
Fair Value Disclosures [Abstract]  
Fair Value Measurements and Fair Value of Instruments

NOTE 3. FAIR VALUE MEASUREMENTS AND FAIR VALUE OF INSTRUMENTS

The following tables display the carrying values and fair values of financial instruments.

 

 

 

 

 

As of

 

 

 

 

 

September 30, 2025

 

 

December 31, 2024

 

Assets on the Condensed Consolidated Balance Sheets

 

 

 

Carrying Value

 

 

Unrealized
Losses

 

 

Fair
Value

 

 

Carrying
Value

 

 

Unrealized Losses

 

 

Fair
Value

 

Cash and cash equivalents

 

Level 1

 

$

100,022

 

 

$

-

 

 

$

100,022

 

 

$

142,482

 

 

$

-

 

 

$

142,482

 

Total

 

 

 

$

100,022

 

 

$

-

 

 

$

100,022

 

 

$

142,482

 

 

$

-

 

 

$

142,482

 

 

The Company reports the current portion of restricted cash as a separate item in the Condensed Consolidated Balance Sheets and the non-current portion is a component of other long-term assets in the Condensed Consolidated Balance Sheets.

 

 

 

 

 

As of

 

 

 

 

 

September 30, 2025

 

 

December 31, 2024

 

Liabilities on the Condensed Consolidated Balance Sheets

 

 

 

Carrying
Value

 

 

Fair
Value

 

 

Carrying
Value

 

 

Fair
Value

 

Acquisition earnout payment

 

Level 3

 

$

-

 

 

$

-

 

 

$

1,760

 

 

$

1,760

 

Total liabilities

 

 

 

$

-

 

 

$

-

 

 

$

1,760

 

 

$

1,760

 

 

 

In December 2021, the Company purchased all of the outstanding equity interests of iQuue, LLC ("iQuue"). The Company reports the current portion of the acquisition earnout payment as a component of other current liabilities in the Condensed Consolidated Balance Sheets and the non-current portion is a component of other long-term liabilities on the Condensed Consolidated Balance Sheets. Earnout payments related to acquisitions are measured at fair value each reporting period using Level 3 unobservable inputs. The changes in the fair value of the Company's Level 3 liabilities for the nine months ended September 30, 2025 and year ended December 31, 2024 are as follows.

 

 

 

 

As of

 

 

 

 

 

September 30, 2025

 

 

December 31, 2024

 

Balance at beginning of period

 

 

 

$

1,760

 

 

$

4,250

 

Payment of earnout in connection with the iQuue acquisition

 

 

 

 

(1,466

)

 

 

(1,530

)

Change in fair value of earnout

 

 

 

 

(294

)

 

 

(960

)

Balance at end of period

 

 

 

$

-

 

 

$

1,760

 

 

The fair value of the earnout payment is measured on a recurring basis at each reporting date. During the nine months ended September 30, 2025, the Company recorded a $294 decrease in the fair value of the earnout. The final earnout payment of $1,466 was made in July 2025. During the nine months ended September 30, 2024, the Company determined there was a $140 increase in the fair value of the earnout, primarily due to a decreased payment term as the Company was nine months closer to the payout date. The Company recorded these adjustments in general and administrative expense on the Condensed Consolidated Statement of Operations and Comprehensive Loss. The following table sets forth the weighted-average assumptions used to estimate the fair value of the earnout payment as of December 31, 2024. No such estimate was made as of September 30, 2025 as the earnout amount was finalized as of June 30, 2025 and was paid in July 2025.

 

 

 

 

 

As of

 

 

 

 

 

December 31, 2024

 

Discount Rate

 

 

 

 

12.30

%

Volatility

 

 

 

 

40.00

%

v3.25.3
Revenue and Deferred Revenue
9 Months Ended
Sep. 30, 2025
Revenue from Contract with Customer [Abstract]  
Revenue and Deferred Revenue

NOTE 4. REVENUE AND DEFERRED REVENUE

Disaggregation of Revenue

In the following tables, revenue is disaggregated by primary geographical market, type of revenue, and SmartRent Solution.

 

 

 

For the three months ended September 30,

 

 

For the nine months ended September 30,

 

 

 

2025

 

 

2024

 

 

2025

 

 

2024

 

Revenue by geography

 

 

 

 

 

 

 

 

 

 

 

 

United States

 

$

36,097

 

 

$

40,030

 

 

$

115,705

 

 

$

138,183

 

International

 

 

105

 

 

 

480

 

 

 

149

 

 

 

1,334

 

Total revenue

 

$

36,202

 

 

$

40,510

 

 

$

115,854

 

 

$

139,517

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For the three months ended September 30,

 

 

For the nine months ended September 30,

 

 

 

2025

 

 

2024

 

 

2025

 

 

2024

 

Revenue by type

 

 

 

 

 

 

 

 

 

 

 

 

Hardware

 

$

11,506

 

 

$

18,707

 

 

$

45,479

 

 

$

72,460

 

Professional services

 

 

7,035

 

 

 

3,308

 

 

 

15,255

 

 

$

12,582

 

Hosted services

 

 

17,661

 

 

 

18,495

 

 

 

55,120

 

 

$

54,475

 

Total revenue

 

$

36,202

 

 

$

40,510

 

 

$

115,854

 

 

$

139,517

 

 

 

 

 

For the three months ended September 30,

 

 

For the nine months ended September 30,

 

 

 

2025

 

 

2024

 

 

2025

 

 

2024

 

 

 

(dollars in thousands)

 

 

(dollars in thousands)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SmartRent Solutions

 

Hardware

 

Professional Services

 

Hosted Services

 

Total 2025

 

 

Hardware

 

Professional
Services

 

Hosted Services

 

Total 2024

 

 

Hardware

 

Professional
Services

 

Hosted Services

 

Total 2025

 

 

Hardware

 

Professional Services

 

Hosted Services

 

Total 2024

 

Smart Communities Solutions

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Smart Apartments

 

$

10,182

 

$

6,137

 

$

13,599

 

$

29,918

 

 

$

16,569

 

$

2,387

 

$

14,445

 

$

33,401

 

 

$

41,437

 

$

12,938

 

$

42,623

 

$

96,998

 

 

$

66,119

 

$

9,558

 

$

42,661

 

$

118,338

 

 Access Control

 

 

736

 

 

502

 

 

501

 

 

1,739

 

 

 

1,034

 

 

415

 

 

477

 

 

1,926

 

 

 

2,568

 

 

1,245

 

 

1,646

 

 

5,459

 

 

 

2,920

 

 

1,935

 

 

1,217

 

 

6,072

 

 Community WiFi

 

 

94

 

 

164

 

 

192

 

 

450

 

 

 

146

 

 

300

 

 

181

 

 

627

 

 

 

151

 

 

423

 

 

594

 

 

1,168

 

 

 

291

 

 

537

 

 

521

 

 

1,349

 

 Other

 

 

494

 

 

232

 

 

737

 

 

1,463

 

 

 

963

 

 

206

 

 

575

 

 

1,744

 

 

 

1,323

 

 

649

 

 

2,201

 

 

4,173

 

 

 

3,136

 

 

607

 

 

1,504

 

 

5,247

 

Smart Operations Solutions

 

 

-

 

 

-

 

 

2,632

 

 

2,632

 

 

 

(5

)

 

-

 

 

2,817

 

 

2,812

 

 

 

-

 

 

-

 

 

8,056

 

 

8,056

 

 

 

(6

)

 

(55

)

 

8,572

 

 

8,511

 

 Total Revenue

 

$

11,506

 

$

7,035

 

$

17,661

 

$

36,202

 

 

$

18,707

 

$

3,308

 

$

18,495

 

$

40,510

 

 

$

45,479

 

$

15,255

 

$

55,120

 

$

115,854

 

 

$

72,460

 

$

12,582

 

$

54,475

 

$

139,517

 

 

Remaining Performance Obligations

Advance payments received from customers are recorded as deferred revenue and are recognized upon the completion of related performance obligations over the period of service. Advance payments for non-distinct Hub Devices were recorded as deferred revenue and recognized over their average in-service life. Advance payments received from customers for subscription services are recorded as deferred revenue and recognized over the term of the subscription. A summary of the change in deferred revenue is as follows.

 

 

For the nine months ended September 30,

 

 

 

2025

 

 

2024

 

Deferred revenue balance as of January 1

 

$

87,659

 

 

$

123,159

 

Revenue recognized from balance of deferred revenue
      at the beginning of the period

 

 

(21,448

)

 

 

(8,656

)

Revenue deferred during the period

 

 

6,187

 

 

 

7,075

 

Revenue recognized from revenue originated
     and deferred during the period

 

 

(807

)

 

 

(2,010

)

Deferred revenue balance as of March 31

 

 

71,591

 

 

 

119,568

 

Revenue recognized from balance of deferred revenue
      at the beginning of the period

 

 

(8,454

)

 

 

(8,914

)

Revenue deferred during the period

 

 

6,202

 

 

 

4,244

 

Revenue recognized from revenue originated
     and deferred during the period

 

 

(2,982

)

 

 

(3,040

)

Deferred revenue balance as of June 30

 

 

66,357

 

 

 

111,858

 

Revenue recognized from balance of deferred revenue
      at the beginning of the period

 

 

(7,321

)

 

 

(16,269

)

Revenue deferred during the period

 

 

847

 

 

 

10,825

 

Revenue recognized from revenue originated
     and deferred during the period

 

 

(1,127

)

 

 

(6,442

)

Deferred revenue balance as of September 30

 

$

58,756

 

 

$

99,972

 

 

As of September 30, 2025, the Company expects to recognize 62% of its total deferred revenue within the next 12 months, 19% of its total deferred revenue between 13 and 36 months, 16% between 37 and 60 months, and the remainder is expected to be recognized beyond five years. Contracts may contain termination for convenience provisions that allow the Company, customer, or both parties the ability to terminate for convenience, either at any time or upon providing a specified notice period, without a substantive termination penalty. Included in deferred revenue as of September 30, 2025 and 2024 are $12,533 and $21,875, respectively, of prepaid fees related to contracts with termination for convenience provisions which are refundable at the request of the customer. Based on the Company's historical experience, customers do not typically exercise their termination for convenience rights. Deferred cost of revenue includes all direct costs included in cost of revenue that have been deferred to future periods.

v3.25.3
Other Balance Sheet Information
9 Months Ended
Sep. 30, 2025
Balance Sheet Related Disclosures [Abstract]  
Other Balance Sheet Information

NOTE 5. OTHER BALANCE SHEET INFORMATION

 

Inventory consisted of the following.

 

 

 

As of

 

 

 

September 30, 2025

 

 

December 31, 2024

 

Finished Goods

 

$

27,702

 

 

$

34,876

 

Raw Materials

 

 

385

 

 

 

385

 

Total inventory

 

$

28,087

 

 

$

35,261

 

 

The Company writes-down inventory for any excess or obsolete inventories or when the Company believes the net realizable value of inventories is less than the carrying value. During the three months ended September 30, 2025 and 2024, the Company recorded write-downs of $3,258 and $2,596, respectively. During the nine months ended September 30, 2025 and 2024, the Company recorded write-downs of $3,852 and $2,767, respectively. Included in the amounts above, during the three months ended September 30, 2025, the Company recorded $1,794 of inventory write-offs related to the sunsetting of its parking management solution, resulting from strategic changes made during the three months ended September 30, 2025.

 

Prepaid expenses and other current assets consisted of the following.

 

 

 

As of

 

 

 

September 30, 2025

 

 

December 31, 2024

 

Prepaid expenses

 

$

6,534

 

 

$

7,867

 

Other current assets

 

 

10,271

 

 

 

4,014

 

Total prepaid expenses and other current assets

 

$

16,805

 

 

$

11,881

 

 

Property and equipment, net consisted of the following.

 

 

 

As of

 

 

 

September 30, 2025

 

 

December 31, 2024

 

Leasehold improvements

 

$

5,176

 

 

$

2,185

 

Computer hardware

 

 

2,323

 

 

 

2,469

 

Warehouse and other equipment

 

 

949

 

 

 

815

 

Furniture and fixtures

 

 

322

 

 

 

153

 

Property and equipment

 

 

8,770

 

 

 

5,622

 

Less: Accumulated depreciation

 

 

(3,392

)

 

 

(3,171

)

Total property and equipment, net

 

$

5,378

 

 

$

2,451

 

 

 

Depreciation and amortization expense on all property, plant and equipment was $280 and $229 during the three months ended September 30, 2025 and 2024, respectively. Depreciation and amortization expense on all property, plant and equipment was $639 and $606 during the nine months ended September 30, 2025 and 2024, respectively.

 

Intangible assets, net consisted of the following.

 

 

 

As of

 

 

 

September 30, 2025

 

 

December 31, 2024

 

 

 

Gross

 

 

Accumulated Amortization

 

 

Net

 

 

Gross

 

 

Accumulated Amortization

 

 

Net

 

Customer relationships

 

$

22,990

 

 

$

(7,890

)

 

$

15,100

 

 

$

22,990

 

 

$

(6,223

)

 

$

16,767

 

Developed technology

 

 

10,600

 

 

 

(5,486

)

 

 

5,114

 

 

 

10,600

 

 

 

(4,383

)

 

 

6,217

 

Trade name

 

 

900

 

 

 

(644

)

 

 

256

 

 

 

900

 

 

 

(509

)

 

 

391

 

Total intangible assets, net

 

$

34,490

 

 

$

(14,020

)

 

$

20,470

 

 

$

34,490

 

 

$

(11,115

)

 

$

23,375

 

 

Amortization expense on all intangible assets was $968 and $969 for the three months ended September 30, 2025 and 2024, respectively. Amortization expense on all intangible assets was $2,905 and $2,906 for the nine months ended September 30, 2025 and 2024, respectively. Total future amortization for finite-lived intangible assets is estimated as follows.

 

 

 

Amortization Expense

 

2025 - Remaining

 

$

968

 

2026

 

 

3,873

 

2027

 

 

3,734

 

2028

 

 

3,693

 

2029

 

 

2,554

 

Thereafter

 

 

5,648

 

Total

 

$

20,470

 

 

Other long-term assets consisted of the following.

 

 

 

As of

 

 

 

September 30, 2025

 

 

December 31, 2024

 

Capitalized software costs, net

 

$

10,091

 

 

$

9,463

 

Operating lease - ROU asset, net

 

 

3,210

 

 

 

3,808

 

Other long-term assets

 

 

2,470

 

 

 

3,088

 

Total other long-term assets

 

$

15,771

 

 

$

16,359

 

 

Amortization expense for capitalized software costs was $904 and $407 for the three months ended September 30, 2025 and 2024, respectively. Amortization expense for capitalized software costs was $2,521 and $1,118 for the nine months ended September 30, 2025 and 2024, respectively.

 

Accrued expenses and other current liabilities consisted of the following.

 

 

As of

 

 

 

September 30, 2025

 

 

December 31, 2024

 

Accrued expenses

 

$

15,909

 

 

$

13,052

 

Accrued compensation costs

 

 

6,717

 

 

 

8,249

 

Accrued acquisition consideration

 

 

-

 

 

 

1,760

 

Warranty allowance

 

 

515

 

 

 

1,077

 

Other

 

 

2,476

 

 

 

3,107

 

Total accrued expenses and other current liabilities

 

$

25,617

 

 

$

27,245

 

 

 

Other long-term liabilities consisted of the following.

 

 

As of

 

 

 

September 30, 2025

 

 

December 31, 2024

 

Lease liability, noncurrent

 

$

6,105

 

 

$

7,021

 

Other long-term liabilities

 

 

96

 

 

 

100

 

Total other long-term liabilities

 

$

6,201

 

 

$

7,121

 

v3.25.3
Debt
9 Months Ended
Sep. 30, 2025
Debt Disclosure [Abstract]  
Debt

NOTE 6. DEBT

 

Term Loan and Revolving Line of Credit Facility

In December 2021, the Company entered into a $75,000 Senior Revolving Facility with a five-year term (the "Senior Revolving Facility"). The Senior Revolving Facility includes a letter of credit sub-facility in the aggregate availability of $10,000 as a sublimit of the Senior Revolving Facility, and a swingline sub-facility in the aggregate availability of $10,000 as a sublimit of the Senior Revolving Facility. Proceeds from the Senior Revolving Facility are to be used for general corporate purposes. Amounts borrowed under the Senior Revolving Facility may be repaid and, prior to the Senior Revolving Facility maturity date, reborrowed. The Senior Revolving Facility terminates on the Senior Revolving Facility maturity date in December 2026, when the principal amount of all advances, the unpaid interest thereon, and all other obligations relating to the Senior Revolving Facility shall be immediately due and payable. The Company has yet to draw on the Senior Revolving Facility as of September 30, 2025. The Company accounted for the cancellation of its previous revolving facility and the issuance of the Senior Revolving Facility as an exchange with the same creditor. As a result, all costs related to entering into the Senior Revolving Facility that are allowed to be deferred are recorded as a deferred asset and included in other assets on the Condensed Consolidated Balance Sheets. These costs totaled $688 and will be amortized ratably over the five-year term of the Senior Revolving Facility. For the three months ended September 30, 2025 and 2024, the Company recorded $34 and $35, respectively, of amortization expense in connection with these costs, as a component of interest expense on the Condensed Consolidated Statements of Operations and Comprehensive Loss. For the nine months ended September 30, 2025 and 2024, the Company recorded $106 and $107, respectively, of amortization expense in connection with these costs, as a component of interest expense on the Condensed Consolidated Statements of Operations and Comprehensive Loss.

Interest rates for draws upon the Senior Revolving Facility are determined by whether the Company elects a secured overnight financing rate loan (“SOFR Loan”) or alternate base rate loan (”ABR Loan”). For SOFR Loans, the interest rate is based upon the forward-looking term rate based on SOFR as published by the CME Group Benchmark Administration Limited (CBA) plus 0.10%, subject to a floor of 0.00%, plus an applicable margin. For ABR Loans, the interest rate is based upon the highest of (i) the Prime Rate, (ii) the Federal Funds Effective Rate plus 0.50%, or (iii) 3.25%, plus an applicable margin. As of September 30, 2025, the applicable margins for SOFR Loans and ABR Loans under the Senior Revolving Facility were 1.75% and (0.50%), respectively.

In addition to paying interest on the outstanding principal balance under the Senior Revolving Facility, the Company is required to pay a facility fee to the lender in respect of the unused commitments thereunder. The facility fee rate is based on the daily unused amount of the Senior Revolving Facility and is one fourth of one percent (0.25%) per annum based on the unused facility amount. During each of the three month periods ended September 30, 2025 and 2024, the facility fee totaled $47. During the nine months ended September 30, 2025 and 2024, the facility fee totaled $139 and $134, respectively.

The Senior Revolving Facility contains certain customary affirmative and negative covenants and events of default. Such covenants will, among other things, restrict, subject to certain exceptions, the Company’s ability to (i) engage in certain mergers or consolidations, (ii) sell, lease or transfer all or substantially all of the Company’s assets, (iii) engage in certain transactions with affiliates, (iv) make changes in the nature of the Company’s business and its subsidiaries, and (v) incur additional indebtedness that is secured on a pari passu basis with the Senior Revolving Facility.

The Senior Revolving Facility also requires the Company, on a consolidated basis with its subsidiaries, to maintain a minimum cash balance. If the minimum cash balance is not maintained, the Company is required to maintain a minimum liquidity ratio. As of September 30, 2025 the Company did not maintain the minimum cash balance, but exceeded the minimum liquidity ratio. If an event of default occurs, the lender is entitled to take various actions, including the acceleration of amounts due under the Senior Revolving Facility and all actions permitted to be taken by a secured creditor. As of September 30, 2025, and through the date these condensed consolidated financial statements were issued, the Company believes it was in compliance with all financial covenants.

The Senior Revolving Facility is collateralized by first priority or equivalent security interests in substantially all the property, rights, and assets of the Company.

As of September 30, 2025 and December 31, 2024, there was no outstanding principal amount under the Senior Revolving Facility.

v3.25.3
Convertible Preferred Stock and Equity
9 Months Ended
Sep. 30, 2025
Equity [Abstract]  
Convertible Preferred Stock and Equity

NOTE 7. CONVERTIBLE PREFERRED STOCK AND EQUITY

 

Preferred Stock

The Company is authorized to issue 50,000 shares of $0.0001 par value preferred stock. As of September 30, 2025, there are no preferred stock issued or outstanding.

Stock Repurchase Program

In March 2024, the Company's Board of Directors (the "Board") authorized a stock repurchase program pursuant to which we may repurchase up to $50,000 of our Class A common stock. Repurchases under the program may be made from time to time through open market purchases or through privately negotiated transactions subject to market conditions, applicable legal requirements and other relevant factors. The repurchase program does not obligate us to acquire any particular amount of our Class A common stock and may be suspended at any time at our discretion. The timing and number of shares repurchased will depend on a variety of factors, including the stock price, business and market conditions, corporate and regulatory requirements, alternative investment opportunities, acquisition opportunities, and other factors.

During the nine months ended September 30, 2025, the Company repurchased and subsequently retired 5,084 shares of our Class A common stock under the stock repurchase program at an average price of $0.96 per share for a total of $4,886, including $51 of broker fees. There were no such shares repurchased during the three months ended September 30, 2025. As of September 30, 2025, approximately $16,751 remained available for stock repurchases pursuant to our stock repurchase program.

During the three months ended September 30, 2024, the Company repurchased and subsequently retired 9,767 shares of our Class A common stock under the stock repurchase program at an average price of $1.75 per share for a total of $17,081, including broker fees of $98. During the nine months ended September 30, 2024, the Company repurchased and subsequently retired 12,127 shares of our Class A common stock under the stock repurchase program at an average price of $1.93 per share for a total of $23,462, including $113 of broker fees. The Company has elected to record the amount paid to repurchase the shares in excess of the par value entirely to accumulated deficit. As of September 30, 2024, approximately $26,660 remained available for stock repurchases pursuant to our stock repurchase program.

v3.25.3
Stock-Based Compensation
9 Months Ended
Sep. 30, 2025
Share-Based Payment Arrangement [Abstract]  
Stock-Based Compensation

NOTE 8. STOCK-BASED COMPENSATION

 

2018 Stock Plan

The Company’s board of directors prior to the consummation of its Business Combination with Fifth Wall Acquisition Corp. I on August 24, 2021 (the “Business Combination”) adopted, and its then stockholders approved, the SmartRent.com, Inc. 2018 Stock Plan (the “2018 Stock Plan”), effective March 2018. The purpose of the 2018 Stock Plan was to advance the interests of the Company and its stockholders by providing an incentive to attract, retain and reward persons performing services for the Company and by motivating such persons to contribute to the growth and profitability of the Company. The 2018 Stock Plan sought to achieve this purpose by providing awards in the form of stock options and restricted stock purchase rights. Awards granted as stock options under the 2018 Stock Plan generally expire no later than ten years from the date of grant and become vested and exercisable over a four-year period. All options are subject to certain provisions that may impact these vesting schedules.

Amendment to the 2018 Stock Plan

In April 2021, such board of directors executed a unanimous written consent to provide an additional incentive to certain employees of the Company by amending the 2018 Stock Plan to allow for the issuance of RSUs and granted a total of 1,533 RSUs to certain employees which vest over four years. The estimated fair value for each RSU issued was approximately $21.55 per share and the total stock-based compensation expense to be amortized over the vesting period is $33,033. Effective upon the Business Combination in August 2021, the 2018 Stock Plan was replaced by the 2021 Plan. The 2018 Stock Plan continues to govern the terms and conditions of the outstanding awards previously granted thereunder. No new awards will be granted out of the 2018 Stock Plan.

2021 Equity Incentive Plan

In connection with the Business Combination, the Board approved and implemented the SmartRent, Inc. 2021 Plan (the "2021 Plan"). The purpose of the 2021 Plan is to enhance the Company's ability to attract, retain and motivate persons who make, or are expected to make, important contributions to the Company by providing these individuals with equity ownership opportunities and equity-linked compensation opportunities.

The 2021 Plan authorizes the administrator of the 2021 Plan (generally, the Board or its compensation committee) to provide incentive compensation in the form of stock options, restricted stock and stock units, performance shares and units, other stock-based awards and cash-based awards. Under the 2021 Plan, the Company is authorized to issue up to 15,500 shares of Class A common stock. On May 14, 2024, the Company's stockholders approved the 2021 Plan, as amended and restated, which increased the number of shares reserved for issuance thereunder by 8,900 shares of Class A common stock. The Company is authorized to issue up to a total of 24,400 shares of Class A common stock under the 2021 Plan, as amended and restated. Non-employee board member RSUs generally will vest either over one year or three years, subject to the recipient’s continued service through the applicable vesting date or dates. The RSUs and options granted to employees are generally subject to a four-year vesting schedule and all vesting generally shall be subject to the recipient’s continued service with the Company or its subsidiaries through the applicable vesting dates.

The table below summarizes the activity pursuant to the 2021 Plan, for the nine months ended September 30, 2025, and the shares available for future issuances as of September 30, 2025 and December 31, 2024.

 

Shares Available for Future Issuance

 

Shares available as of December 31, 2024

 

16,856

 

RSUs forfeited

 

563

 

RSUs settled for taxes

 

241

 

RSUs issued

 

(5,901

)

Shares available as of March 31, 2025

 

11,759

 

Stock options forfeited

 

427

 

RSUs forfeited

 

1,362

 

RSUs settled for taxes

 

28

 

RSUs issued

 

(5,103

)

Shares available as of June 30, 2025

 

8,473

 

Stock options forfeited

 

129

 

RSUs forfeited

 

1,096

 

RSUs settled for taxes

 

268

 

RSUs issued

 

(252

)

Shares available as of September 30, 2025

 

9,714

 

 

The table below summarizes the activity related to stock options, pursuant to the 2018 Stock Plan and 2021 Plan, for the nine months ended September 30, 2025.

 

Options Outstanding

 

 

Number of
Options

 

 

Weighted-
Average
Exercise Price
($ per share)

 

 

Weighted
Average
Remaining
Contractual
Life (years)

 

 

Aggregate
Intrinsic
Value

 

December 31, 2024

 

4,165

 

 

$

1.90

 

 

 

6.74

 

 

$

2,445

 

<no activity>

 

-

 

 

$

-

 

 

 

 

 

 

 

March 31, 2025

 

4,165

 

 

$

1.90

 

 

 

6.50

 

 

$

1,414

 

Forfeited

 

(427

)

 

$

3.07

 

 

 

 

 

 

 

June 30, 2025

 

3,738

 

 

$

1.77

 

 

 

6.16

 

 

$

993

 

Forfeited

 

(129

)

 

$

3.36

 

 

 

 

 

 

 

September 30, 2025

 

3,609

 

 

$

1.71

 

 

 

5.72

 

 

$

1,796

 

Exercisable options as of September 30, 2025

 

2,567

 

 

$

1.13

 

 

 

4.81

 

 

$

1,796

 

 

 

During the three months ended September 30, 2025 and 2024, stock-based compensation expense of $184 and $162, respectively, was recognized in connection with the outstanding options. During the nine months ended September 30, 2025 and 2024, stock-based compensation expense of $692 and $1,528, respectively, was recognized in connection with the outstanding options. As of September 30, 2025, there is $1,709 of unrecognized compensation expense related to stock options, which is expected to be recognized over a weighted-average period of 2.0 years.

The table below summarizes the activity related to RSUs, pursuant to the 2018 Stock Plan and 2021 Plan, for the nine months ended September 30, 2025.

 

Restricted Stock Units

 

Number of
Restricted Stock Units

 

 

Weighted
Average
Grant Date Fair Value (per share)

 

 

December 31, 2024

 

5,310

 

 

$

2.69

 

 

Granted

 

6,760

 

 

$

1.49

 

 

Vested or distributed

 

(906

)

 

$

3.52

 

 

Forfeited

 

(563

)

 

$

1.93

 

 

March 31, 2025

 

10,601

 

 

$

1.90

 

 

Granted

 

6,034

 

 

$

0.85

 

 

Vested or distributed

 

(438

)

 

$

3.19

 

 

Forfeited

 

(2,869

)

 

$

1.35

 

 

June 30, 2025

 

13,328

 

 

$

1.53

 

 

Granted

 

252

 

 

$

1.33

 

 

Vested or distributed

 

(1,272

)

 

$

1.53

 

 

Forfeited

 

(1,379

)

 

$

1.82

 

 

September 30, 2025

 

10,929

 

 

$

1.49

 

 

 

No right to any Class A Common Stock is earned or accrued until such time that vesting occurs, nor does the grant of the RSU award confer any right to continue vesting or employment or other service. Compensation expense associated with the unvested RSUs is recognized on a straight-line basis over the vesting period.

In June 2025, the Company granted RSU awards under the 2021 Plan to Frank Martell, the Company's President and Chief Executive Officer. Mr. Martell’s grant consisted of time-based RSUs covering 1,800 shares of the Company's Class A common stock. The RSUs will vest in four substantially equal quarterly installments, such that 100% of the RSUs subject to the grant will be vested as of June 30, 2026, subject to the terms of Mr. Martell’s award agreement.

During the three months ended September 30, 2025 and 2024, stock-based compensation expense of $1,897 and $2,793, respectively, was recognized in connection with the vesting of all RSUs. During the nine months ended September 30, 2025 and 2024, stock-based compensation expense of $6,376 and $7,935, respectively, was recognized in connection with the vesting of all RSUs. As of September 30, 2025, there is $13,278 of unrecognized compensation expense related to restricted stock units, which is expected to be recognized over a weighted-average period of 2.4 years.

2025 Inducement Equity Incentive Plan

In January 2025, the Board adopted the SmartRent, Inc. 2025 Inducement Equity Incentive Plan (the “Inducement Plan”), pursuant to which the Company may grant equity awards that are intended to qualify as employment inducement awards under the New York Stock Exchange Listed Company Manual Rule 303A.08 and any applicable interpretive material and other guidance issued under such rule (together, the “Inducement Listing Rule”), from time to time as determined by the Committee (as defined in the Inducement Plan), the Board’s Compensation Committee, or a majority of the Company’s “Independent Directors” (as defined under the applicable rules of the New York Stock Exchange). Upon adoption of the Inducement Plan, and subject to the adjustment provisions therein, the Company reserved 6,500 shares of Common Stock for issuance pursuant to equity awards granted under the Inducement Plan.

The Inducement Plan provides for the grant of equity-based awards, including options, stock appreciation rights, restricted stock awards, restricted stock units, performance shares, performance units, cash-based awards and other stock-based awards. Such equity-based awards may be granted under the Inducement Plan only to employees of the Company, so long as the following requirements are met: (i) the employee was not previously an employee or director, or the employee is to become employed by the Participating Company Group (as defined in the Inducement Plan) following a bona fide period of non-employment (within the meaning of the Inducement Listing Rule), and (ii) the grant of the award or awards is an inducement material to the employee’s entering into employment with the Participating Company Group in accordance with the Inducement Listing Rule.

In March 2025, the Company granted inducement awards under the Inducement Plan to Michael Shane Paladin, the Company's then President and Chief Executive Officer, as inducement awards in connection with the Start Date. Mr. Paladin’s grant consisted of time-based RSUs covering 1,791 shares of the Company's Class A common stock and performance stock units ("PSUs") covering a target of 2,320 shares of the Company's Class A common stock. The RSUs vest at a rate of one-third of the RSUs annually on each anniversary of the Start Date, subject in each case to Mr. Paladin’s continued employment through the applicable vesting date. While the target number of PSUs granted is 2,320, the actual number of shares of Class A common stock earned pursuant to the PSUs, if any, are determined based on the achievement of performance goals relating to Company stock price during a five-year performance period from the Start Date, and vest based on Mr. Paladin’s continued employment, with 50% of any shares achieved vesting on the four-year anniversary of the Start Date, and 100% of any shares achieved but not yet paid vesting on the five-year anniversary of the Start Date. The maximum number of shares that may vest under the PSUs is 200% of the target number of shares subject to such award. In April 2025, the Company announced the departure of Mr. Paladin effective as of the End Date. As of the End Date, no shares had vested and all inducement awards granted were forfeited and returned to the Inducement Plan.

Employee Stock Purchase Plan

The Company has the ability to initially issue up to 2,000 shares of Class A Common Stock under the ESPP, subject to annual increases effective as of January 1, 2022, and each subsequent January 1 through and including January 1, 2030, in an amount equal to the smallest of (i) 1% of the number of shares of the Class A Common Stock outstanding as of the immediately preceding December 31, (ii) 2,000 shares or (iii) such amount, if any, as the Board may determine.

The ESPP allows employees to purchase shares of the Company's Class A Common Stock approximately every six months at a per share purchase price equal to 85 percent of the quoted market price of a share of the Company’s Class A Common Stock on (i) the first day of the offering period or (ii) the applicable purchase date of such offering period, whichever quoted market price is lower. During the three months ended September 30, 2025 and 2024, stock-based compensation expense of $3 and $3, respectively, was recognized in connection with the ESPP. During the nine months ended September 30, 2025 and 2024, stock-based compensation expense of $13 and $60, respectively, was recognized in connection with the ESPP.

The table below summarizes the activity related to the ESPP for the nine months ended September 30, 2025.

ESPP Activity

Shares Available for Sale

 

December 31, 2024

 

7,109

 

Annual additions to the plan

 

1,920

 

Shares purchased

 

(140

)

March 31, 2025

 

8,889

 

<no activity>

 

-

 

June 30, 2025

 

8,889

 

Shares purchased

 

(128

)

September 30, 2025

 

8,761

 

 

Stock-Based Compensation

During the nine months ended September 30, 2024, there were options granted covering 2,527 shares. There were no such options granted during the three months ended September 30, 2024 or the three and nine months ended September 30, 2025. The fair value of stock option grants is estimated by the Company on the date of grant using the Black Scholes option pricing model with the following weighted-average assumptions for the nine months ended September 30, 2025 and 2024.

 

For the nine months ended September 30,

 

 

2025(1)

 

2024

 

Risk free interest

-

 

 

4.09

%

Dividend yield

-

 

 

0.00

%

Expected volatility

-

 

 

75.00

%

Expected life (years)

-

 

 

6.25

 

(1) 2025 assumptions are not applicable as no options were granted during the nine months ended September 30, 2025.

The Company recorded stock-based compensation expense as follows.

 

For the three months ended September 30,

 

 

For the nine months ended September 30,

 

2025

 

 

2024

 

 

2025

 

 

2024

 

 

Cost of revenue

$

64

 

 

$

286

 

 

$

483

 

 

$

876

 

 

Research and development

 

730

 

 

 

972

 

 

 

2,672

 

 

 

2,886

 

 

Sales and marketing

 

134

 

 

 

201

 

 

 

543

 

 

 

497

 

 

General and administrative

 

1,156

 

 

 

1,499

 

 

 

3,383

 

 

 

5,264

 

 

Total

$

2,084

 

 

$

2,958

 

 

$

7,081

 

 

$

9,523

 

 

v3.25.3
Income Taxes
9 Months Ended
Sep. 30, 2025
Income Tax Disclosure [Abstract]  
Income Taxes

NOTE 9. INCOME TAXES

 

The Company’s effective tax rate (ETR) from continuing operations was (0.90%) and (0.18%) for the three months ended September 30, 2025 and 2024, respectively. The Company’s effective tax rate (ETR) from continuing operations was (0.23%) and (0.59%) for the nine months ended September 30, 2025 and 2024, respectively. The Company’s ETR during the three and nine months ended September 30, 2025 differed from the federal statutory rate of 21% primarily due to changes in valuation allowance and foreign taxes.

The income tax expense on the Condensed Consolidated Statement of Operations and Comprehensive Loss is primarily related to the foreign and state taxes offset by a change in the valuation allowance. The Company established a full valuation allowance for net deferred U.S. federal and state tax assets, including net operating loss carryforwards. The Company expects to maintain this valuation allowance until it becomes more likely than not that the benefit of the federal and state deferred tax assets will be realized in future periods if it reports taxable income. The Company believes that it has established an adequate allowance for uncertain tax positions, although it can provide no assurance that the final outcome of these matters will not be materially different. To the extent that the final outcome of these matters is different than the amounts recorded, such differences will affect the provision for income taxes in the period in which such determination is made.

On July 4, 2025, the One Big Beautiful Bill Act (“OBBBA”) was enacted in the U.S. The OBBBA includes significant provisions, such as the permanent extension of certain expiring provisions of the Tax Cuts and Jobs Act, modifications to the international tax framework and the restoration of favorable tax treatment for certain business provisions. The legislation has multiple effective dates, with certain provisions effective in 2025 and others implemented through 2027. We do not expect the OBBBA to have a material impact on our effective tax rate.

 

v3.25.3
Net Loss Per Share
9 Months Ended
Sep. 30, 2025
Earnings Per Share [Abstract]  
Net Loss Per Share

NOTE 10. NET LOSS PER SHARE

 

The following potentially dilutive shares were excluded from the computation of diluted net loss per share attributable to common stockholders for the periods presented because inclusion of the shares on an as-converted basis would have been anti-dilutive.

 

For the three months ended September 30,

 

 

For the nine months ended September 30,

 

2025

 

 

2024

 

 

2025

 

 

2024

 

 

Common stock options and restricted stock units

 

14,539

 

 

 

15,814

 

 

 

14,539

 

 

 

15,814

 

 

Total

 

14,539

 

 

 

15,814

 

 

 

14,539

 

 

 

15,814

 

 

v3.25.3
Related-Party Transactions
9 Months Ended
Sep. 30, 2025
Related Party Transactions [Abstract]  
Related-Party Transactions

NOTE 11. RELATED-PARTY TRANSACTIONS

A member of the Board served on the board of directors of a SmartRent customer until June 2024. For the six months ended June 30, 2024, the Company earned revenue from this customer of $1,298. There was no related party relationship beyond June 30, 2024. All business dealings with the customer were entered into in the ordinary course of business and the arrangements are on terms no more favorable than terms that would be available to unaffiliated third parties under the same or similar circumstances.

v3.25.3
Commitments and Contingencies
9 Months Ended
Sep. 30, 2025
Commitments and Contingencies Disclosure [Abstract]  
Commitments and Contingencies

NOTE 12. COMMITMENTS AND CONTINGENCIES

 

Legal Matters

The Company is subject to various legal proceedings and claims that arise in the ordinary course of its business. Liabilities are accrued when it is believed that it is both probable that a liability has been incurred and that the Company can reasonably estimate the amount of the potential loss. The Company does not believe that the outcome of these proceedings or matters will have a material effect on the condensed consolidated financial statements.

In April 2020, the Company entered into an agreement with a supplier, as further amended in March 2021 (the "Supplier Agreement"), to purchase minimum volumes of certain products through August 2022. Due to significant failure rates and other defects, the Company ceased ordering product from this supplier as of December 2020. Despite the Company’s requests, the supplier indicated they are not willing to refund the Company for the malfunctioning products previously purchased, and therefore, the Company filed a complaint against the supplier on March 22, 2022 in the Superior Court for the State of California, County of Santa Clara (the "Court"). During the three months ended March 31, 2024, the Company recorded a legal expense of $5,300 within general and administrative expenses on the Condensed Consolidated Statements of Operations and Comprehensive Loss. The final settlement agreement was signed in June 2024. In July 2024, the inventory was returned to the supplier, and the Court granted the parties' Request for Dismissal of the action with prejudice.

In February 2024, a putative class action complaint was filed against Fifth Wall Acquisition Sponsor, LLC, Fifth Wall Asset Management, LLC (the “FWAA Defendants”), and the individual directors of Fifth Wall Acquisition Corp. I (“FWAA”) (the “Director Defendants” and collectively the “Defendants”) in the Delaware Court of Chancery by a stockholder of FWAA for purported damages arising from the business combination with SmartRent.com, Inc. (the "2024 Class Action”). The complaint asserts claims for (i) breach of fiduciary duty against the Director Defendants; (ii) aiding and abetting breach of fiduciary duty claims against Fifth Wall Asset Management LLC; and (iii) unjust enrichment claims against all Defendants, for purported actions relating to FWAA’s August 24, 2021 merger with legacy SmartRent.com, Inc. The parties engaged in discovery and document production to date. Beginning in February 2025, the parties participated in a mediation, which ultimately led to all the parties’ agreement to settle the 2024 Class Action for $11,375. In August 2025, the parties executed a Stipulation and Agreement of Settlement, Compromise and Release, which remains subject to court approval.

As the surviving entity following the business combination, the Company presently has certain advancement obligations to the Director Defendants in connection with the 2024 Class Action which includes the costs of their defense of such litigation. While the Director Defendants are the beneficiaries of coverage for such costs up to $10,000 by directors’ and officers’ insurance (“D&O insurance”), the D&O insurance is subject to a retention of $5,000. The Company has notified the relevant D&O insurance carriers of the 2024 Class Action and is litigating coverage and allocation issues in a separate action filed in the Delaware Superior Court in December 2024 (the “Coverage Action”). The allocation issues arise out of the D&O insurance carriers’ assertion that the allegations in the 2024 Class Action include claims against the FWAA Defendants, who are not named insureds, as well as claims against the Director Defendants in both their insured and uninsured capacities. Concurrent with the mediated settlement of the 2024 Class Action, the Company negotiated a settlement with the primary D&O insurance carrier that the parties are in the process of documenting. The primary D&O insurance carrier has agreed to fund a portion of the settlement of the 2024 Class Action in exchange for dismissal of the claims against it in the Coverage Action. FWAA has also agreed to contribute to the settlement of the 2024 Class Action in an amount that satisfies its retention on a separate insurance policy. The Company agreed to mediate with the excess D&O insurance carrier, which maintains a policy providing an additional $5,000 of D&O insurance coverage, and FWAA's insurance carrier regarding the percentage allocation of the 2024 Class Action settlement to the Director Defendants in their insured and uninsured capacities. Following mediation, the Company agreed to settlements in principle with the excess D&O carrier as well as FWAA and its carrier. The Company is continuing to negotiate the documentation of the settlements in the Coverage Action.

Legal expenses incurred by the Company during the three months ended September 30, 2025 included $1,187 of legal fees and no accrued settlement costs, offset by committed insurance and third-party contributions of $3,650 toward the 2024 Class Action. There were no accrued settlement costs incurred. During the three months ended September 30, 2024, the Company incurred legal fees of $293 related to the 2024 Class Action. Legal expenses incurred by the Company during the nine months ended September 30, 2025 included $4,649 of legal fees and $11,375 of accrued settlement costs, offset by committed insurance and third-party contributions of $11,150 toward the 2024 Class Action. During the nine months ended September 30, 2024, the Company incurred $293 related to the 2024 Class Action. These legal expenses were recorded within general and administrative expenses on the Condensed Consolidated Statements of Operations and Comprehensive Loss and accrued expenses and other current liabilities on the Condensed Consolidated Balance Sheets.

In May 2021, the Company entered into a licensing agreement with a service provider, as further amended in July 2021 (the "Service Provider Agreement"), to license the provider’s software and participate in the provider’s energy demand response program to generate revenue for the Company. The Company paid the service provider $3,500 for the first 25 months of the 60-month license, with no additional payment due until July 2023. In October 2022, the Company sought to rescind the Agreement on the basis that it believed it was misled about the business opportunity available and the nature of the parties’ arrangement. In January 2024, the service provider brought suit against the Company for breach of contract in the Superior Court of California for the County of San Francisco seeking damages for the Company’s failure to make the monthly $140 payments for the license. In February 2024, the Company filed a cross-complaint against the service provider for fraudulent inducement; recission; breach of contract; and related equitable claims. The parties engaged in substantial written discovery and depositions. In January 2025, the Company moved for summary judgment on the Agreement’s limitation of liability provision, asserting that the service provider could not recover damages under the contract. In February 2025, the parties participated in a mediation, which ultimately led to the parties' agreement to settle the matter. The final settlement agreement was signed in March 2025, and the case was dismissed with prejudice.

In April 2023, a collective action was filed against the Company in Federal Court in Georgia (the "Federal Court") by two former employees alleging failure to pay overtime wages in violation of the Fair Labor Standards Act (“FLSA”). The plaintiffs claim they were improperly classified as exempt employees under the FLSA and thus should have been entitled to overtime pay. Limited discovery was conducted in 2023, and Plaintiffs moved for conditional certification of a collective class in July 2023, which was granted on March 31, 2024. Notice was issued to potential class members, who had until July 15, 2024, to opt into the lawsuit. In October 2024, the parties engaged in a private mediation and agreed to settle the matter for a total amount of $1,500, inclusive of all Plaintiffs’ attorneys’ fees and costs and related releases, subject to a written agreement and the Federal Court’s approval. The Court approved the settlement and dismissed the case on December 31, 2024. As of December 31, 2024, the Company recorded a legal accrual of $1,500 related to this matter within general and administrative expenses on the Condensed Consolidated Statements of Operations and Comprehensive Loss and accrued expenses and other current liabilities on the Condensed Consolidated Balance Sheets. The settlement amount was paid in full in January 2025.

The Company regularly reviews outstanding legal claims, actions and enforcement matters, if any exist, to determine if accruals for expected negative outcomes of such matters are probable and can be reasonably estimated. The Company evaluates any such outstanding matters based on management’s best judgment after consultation with counsel. There is no assurance that the Company's accruals for loss contingencies will not need to be adjusted in the future. The amount of such adjustment could significantly exceed the accruals the Company has recorded. As of September 30, 2025 and December 31, 2024, an accrual of $11,375 and $1,500, respectively, was included within accrued expenses and other current liabilities related to the legal matters discussed above. As of September 30, 2025, a receivable of $10,150 was included within prepaid expenses and other current assets related to committed insurance and third-party contributions related to the legal matter discussed above. No such accrual was included as of December 31, 2024.

v3.25.3
Segment Reporting
9 Months Ended
Sep. 30, 2025
Segment Reporting [Abstract]  
Segment Reporting

NOTE 13. SEGMENT REPORTING

 

The Company operates as a single operating segment, which is also its only reportable segment as its CODM, which is currently the Company's President and Chief Executive Officer, reviews financial information on a consolidated basis for purposes of allocating resources and evaluating financial performance. The Company’s principal operations are in the United States and the Company’s long-lived assets are located primarily within the United States. The Company held $11,508 and $8,023 of assets outside the United States on September 30, 2025, and December 31, 2024, respectively.

 

The CODM uses revenue, gross profit, operating expenses, and net income as the primary measures to assess performance and to make strategic decisions regarding product development, market expansion, and resource allocation. Key financial performance measures of the segment are as follows.

 

 

For the three months ended September 30,

 

 

For the nine months ended September 30,

 

 

2025

 

 

2024

 

 

2025

 

 

2024

 

 

Revenue

 

 

 

 

 

 

 

 

 

 

 

 

 

Hardware

 

$

11,506

 

 

$

18,707

 

 

$

45,479

 

 

$

72,460

 

 

Professional Services

 

 

7,035

 

 

 

3,308

 

 

 

15,255

 

 

 

12,582

 

 

Deferred hub amortization

 

 

3,424

 

 

 

5,177

 

 

 

12,701

 

 

 

16,435

 

 

SaaS

 

 

14,237

 

 

 

13,318

 

 

 

42,419

 

 

 

38,040

 

 

Total revenue

 

 

36,202

 

 

 

40,510

 

 

 

115,854

 

 

 

139,517

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cost of revenue

 

 

 

 

 

 

 

 

 

 

 

 

 

Hardware

 

 

13,836

 

 

 

13,843

 

 

 

40,664

 

 

 

48,845

 

 

Professional Services

 

 

6,800

 

 

 

6,840

 

 

 

20,330

 

 

 

22,157

 

 

Deferred hub amortization

 

 

1,819

 

 

 

2,735

 

 

 

6,559

 

 

 

8,461

 

 

SaaS

 

 

4,178

 

 

 

3,635

 

 

 

12,502

 

 

 

9,869

 

 

Total cost of revenue

 

 

26,633

 

 

 

27,053

 

 

 

80,055

 

 

 

89,332

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Gross profit

 

 

9,569

 

 

 

13,457

 

 

 

35,799

 

 

 

50,185

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating expenses

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating expenses excluding stock compensation and depreciation and amortization

 

 

13,286

 

 

 

22,659

 

 

 

60,639

 

 

 

67,925

 

 

Stock compensation

 

 

2,019

 

 

 

1,366

 

 

 

6,597

 

 

 

7,341

 

 

Depreciation and amortization

 

 

1,291

 

 

 

1,169

 

 

 

3,635

 

 

 

3,733

 

 

Total operating expenses

 

 

16,596

 

 

 

25,194

 

 

 

70,871

 

 

 

78,999

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Impairment charge

 

 

-

 

 

 

-

 

 

 

24,929

 

 

 

-

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Loss from operations

 

 

(7,027

)

 

 

(11,737

)

 

 

(60,001

)

 

 

(28,814

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Other segment items(1)

 

 

757

 

 

 

1,814

 

 

 

2,687

 

 

 

6,594

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net loss

 

$

(6,270

)

 

$

(9,923

)

 

$

(57,314

)

 

$

(22,220

)

 

(1) Other segment items include interest income, net, other income (expense), net, and income tax expense (benefit).

 

The CODM is regularly provided with the consolidated cost of revenue and consolidated operating expenses as noted on the face of the Condensed Consolidated Statement of Operations and Comprehensive Loss, as these make up the significant expenses included in the measure of the segment profit or loss. Reported segment revenues less the significant expenses defined in accordance with ASC 280-10-50-26A is equal to the reported segment profit or loss, and thus there are no other segment items to disclose herein.

 

The Company considers these categories significant based on their materiality to the segment’s results and their importance in the CODM’s evaluation of segment performance and resource allocation decisions.

v3.25.3
Subsequent Events
9 Months Ended
Sep. 30, 2025
Subsequent Events [Abstract]  
Subsequent Events

NOTE 14. SUBSEQUENT EVENTS

In connection with the preparation of the accompanying condensed consolidated financial statements, the Company has evaluated events and transactions occurring after September 30, 2025 and through November 5, 2025, the date these financial statements were issued, for potential recognition or disclosure and has determined that there are no additional items to disclose except as disclosed below.

In October 2025, 5 shares of the Company's Class A Common Stock were issued to certain employees related to vested RSUs.

In October 2025, the Board approved the issuance of 219 RSUs to an employee under the Inducement Plan.

 

 

 

 

v3.25.3
Significant Accounting Policies (Policies)
9 Months Ended
Sep. 30, 2025
Accounting Policies [Abstract]  
Foreign Currency

Foreign Currency

SmartRent, Inc.'s functional and reporting currency is United States Dollars (“USD”) and its foreign subsidiaries have a functional currency other than USD. Financial position and results of operations of the Company's international subsidiaries are measured using local currencies as the functional currency. Assets and liabilities of these operations are translated at the exchange rates in effect at the end of each reporting period. The Company's international subsidiaries' statements of operations accounts are translated at the weighted-average rates of exchange prevailing during each reporting period. Translation adjustments arising from the use of differing currency exchange rates from period to period are included in accumulated other comprehensive loss in stockholders’ equity. Gains and losses on foreign currency exchange transactions, as well as translation gains or losses on transactions denominated in currencies other than an entity’s functional currency, are reflected in the Condensed Consolidated Statements of Operations and Comprehensive Loss.

Liquidity

Liquidity

The accompanying financial statements have been prepared assuming the Company will continue as a going concern, which contemplates the realization of assets and liabilities and commitments in the normal course of business. Management believes that currently available resources will provide sufficient funds to enable the Company to meet its obligations for at least one year past the issuance date of these financial statements. The Company may need to raise additional capital through equity or debt financing to fund future operations until it generates positive operating cash flows. There can be no assurance that such additional equity or debt financing will be available on terms acceptable to the Company, or at all.

Use of Estimates

Use of Estimates

The preparation of financial statements in conformity with GAAP requires management to make estimates, judgments and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements, as well as the reported amounts of revenue and expense during the reporting period. These estimates made by management include performing impairment testing of recorded goodwill, intangible assets, and long-lived assets, valuing the Company’s inventories on hand, allowance for expected credit losses, intangible assets, earnout liabilities, warranty liabilities, stand-alone selling price of items sold, and certain assumptions used in the valuation of equity awards, including the estimated fair value of common stock warrants, and assumptions used to estimate the fair value of stock-based compensation expense. Actual results could differ materially from those estimates.

Net Loss Per Share Attributable to Common Stockholders

Net Loss Per Share Attributable to Common Stockholders

The Company follows the two-class method to include the dilutive effect of securities that participated in dividends, if and when declared, when computing net income per common share. The two-class method determines net income per common share for each class of common stock and participating securities according to dividends, if and when declared or accumulated and participation rights in undistributed earnings. The two-class method requires income available to common stockholders for the period to be allocated between common stock and participating securities based upon their respective rights to receive dividends as if all income for the period had been distributed. The anti-dilutive effect of potentially dilutive securities is excluded from the computation of net loss per share because inclusion of such potentially dilutive shares on an as-converted basis would have been anti-dilutive.

The Company considers any unvested common shares subject to repurchase to be participating securities because holders of such shares have non-forfeitable dividend rights in the event a dividend is paid on common stock. The holders of unvested shares of common stock subject to repurchase do not have a contractual obligation to share in losses.

Basic net loss per share attributable to common stockholders is calculated by dividing the net loss attributable to common stockholders by the weighted-average number of shares of common stock outstanding during the period, adjusted for outstanding shares that are subject to repurchase and any shares issuable by the exercise of warrants for nominal consideration.

Diluted net loss per share is computed by giving effect to all potentially dilutive securities outstanding for the period using the treasury stock method or the if-converted method based on the nature of such securities. For periods in which the Company reports a net loss, the diluted net loss per common share attributable to common stockholders is the same as basic net loss per common share attributable to common stockholders, because inclusion of such potentially dilutive shares on an as-converted basis would have been anti-dilutive.

Cash and Cash Equivalents

Cash and Cash Equivalents

The Company considers financial instruments with an original maturity of three months or less to be cash and cash equivalents. The Company maintains cash and cash equivalents at multiple financial institutions, and, at times, these balances exceed federally insurable limits. As a result, there is a concentration of credit risk related to amounts on deposit. The Company believes any risks are mitigated through the size and security of the financial institution at which its cash balances are held.

Restricted Cash

Restricted Cash

The Company considers cash to be restricted when withdrawal or general use is legally restricted. The Company reports the current portion of restricted cash as a separate item in the Condensed Consolidated Balance Sheets and the non-current portion is a component of other long-term assets in the Condensed Consolidated Balance Sheets. The Company determines current or non-current classification based on the expected duration of the restriction.

Accounts Receivable, net

Accounts Receivable, net

Accounts receivable consist of balances due from customers resulting from the sale of hardware, professional services and Hosted Services. Accounts receivable are recorded at invoiced amounts, are non-interest bearing and are presented net of the associated allowance for expected credit losses on the Condensed Consolidated Balance Sheets. The allowance for expected credit losses totaled $2,468 and $2,797 as of September 30, 2025, and December 31, 2024, respectively. The provision for expected credit losses is recorded in general and administrative expenses in the accompanying Condensed Consolidated Statements of Operations and Comprehensive Loss. The provision for expected credit losses totaled $(469) for the three months ended September 30, 2025. There was no provision for expected credit losses for the three months ended September 30, 2024. The provision for expected credit losses totaled $(328) and $804 for the nine months ended September 30, 2025 and 2024, respectively. The Company evaluates the collectability of the accounts receivable balances and has determined the allowance for expected credit losses based on a combination of factors, which include the nature of the relationship and the prior collection experience the Company has with the account and an evaluation for current and projected economic conditions as of the Condensed Consolidated Balance Sheets date. Accounts receivable determined to be uncollectible are charged against the allowance for expected credit losses. Actual collections of accounts receivable could differ from management’s estimates.

Significant Customers

Significant Customers

A significant customer represents 10% or more of the Company’s total revenue or net accounts receivable balance at each respective Condensed Consolidated Balance Sheet date. Revenue as a percentage of total revenue and accounts receivable as a percentage of total accounts receivable for each significant customer follows.

 

 

Accounts Receivable

 

Revenue

 

Revenue

 

 

As of

 

For the three months ended

 

For the nine months ended

 

 

September 30, 2025

 

December 31, 2024

 

September 30, 2025

 

September 30, 2024

 

September 30, 2025

 

September 30, 2024

Customer A

 

12%

 

14%

 

*

 

*

 

*

 

*

Customer B

 

13%

 

12%

 

10%

 

10%

 

12%

 

15%

Customer C

 

21%

 

21%

 

*

 

*

 

*

 

12%

Customer D

 

*

 

*

 

*

 

57%

 

15%

 

26%

* Total less than 10% for the respective period

Inventory

Inventory

Inventories, which are comprised of smart home equipment and components, are stated at the lower of cost or net realizable value with cost determined under the first-in, first-out method. The Company adjusts the inventory balance based on anticipated obsolescence, usage and historical write-offs.

In August 2023, the Company entered into a Product Sales Agreement (the "Agreement") with ADI Global Distribution ("ADI"), pursuant to which, ADI agreed to serve as the Company's non-exclusive hardware fulfillment partner throughout the United States, Canada, and Puerto Rico. The Company was subject to certain buy-back provisions relating to the transferred inventory. As of December 31, 2024, the Company recorded $537 in connection with the buy-back provision, which is recorded in other current liabilities on the Condensed Consolidated Balance Sheets. As of September 30, 2025, there was no amount recorded in connection with the buy-back provision.

Goodwill

Goodwill

Goodwill represents the excess of cost over net assets of the Company's completed business combinations. The Company tests for potential impairment of goodwill on an annual basis as of September 30 to determine if the carrying value is less than the fair value. The Company will conduct additional tests between annual tests if there are indications of potential goodwill impairment. During the three months ended March 31, 2025, the Company experienced a sustained decline in stock price, resulting in a significant decrease in market capitalization. As a result, the Company conducted an interim impairment test utilizing the qualitative approach and determined that impairment is more likely than not. As a result, the Company then performed an interim quantitative impairment test which resulted in an indication of impairment.

The fair value of the reporting unit used in this impairment test was determined using the combination of an income approach and market-based approach. The mix between the two approaches requires significant judgement, however, the Company engaged a third-party valuation specialist to assist with its assessment. As a result of this test, the Company recorded a goodwill impairment charge of $24,929 during the three months ended March 31, 2025.

The Company conducted its annual goodwill impairment test as of September 30, 2025. As part of its annual assessment, the Company performed a market capitalization reconciliation, along with other procedures, which indicated that the fair value of the reporting unit sufficiently exceeded the carrying value. As a result, the Company concluded there were no indications of impairment and therefore no impairment charge was recorded for the three months ended September 30, 2025. There was also no such charge recorded during the three and nine months ended September 30, 2024.

 

September 30, 2025

 

 

December 31, 2024

 

Balance at beginning of period

$

117,268

 

 

$

117,268

 

Impairment charge

 

(24,929

)

 

 

-

 

Balance at end of period

$

92,339

 

 

$

117,268

 

 

The significant assumptions used in determining the fair value of the reporting unit under the income approach primarily relate to revenue growth rate, forecasted EBITDA and the selected discount rate used in the discounted cash flow model. The significant assumptions used in the market-based approach primarily relate to the forecasted EBITDA margin, the selected control premium, and selected revenue and EBITDA multiples, which require significant judgement.

To the extent that inputs and assumptions used in the analysis change, such as an increased discount rate, updated cash flow projections, or decreases to Guideline companies’ multiples, additional impairment charges may be recorded in the future. In addition, a further decrease in the Company’s common stock share price and market capitalization could be an indicator of a decrease in the fair value of the Company’s equity.

Intangible Assets

Intangible Assets

The Company recorded intangible assets with finite lives, including customer relationships and developed technology, as a result of acquisitions made in prior years. Intangible assets are amortized on a straight-line basis based on their estimated useful lives. The estimated useful life of these intangible assets are as follows.

 

 

Estimated useful life (in years)

 

Trade name

 

5

 

Customer relationships

 

10 - 13

 

Developed technology

 

1 - 7

 

 

Warranty Allowance

Warranty Allowance

The Company provides its customers with limited-service warranties associated with product replacement and related services. The warranty typically lasts one year following the installation of the product. The estimated warranty costs, which are expensed at the time of sale and included in hardware cost of revenue, are based on the results of product testing, industry and historical trends and warranty claim rates incurred and are adjusted for identified current or anticipated future trends as appropriate. Actual warranty claim costs could differ from these estimates. For the three months ended September 30, 2025 and 2024, warranty expense included in cost of hardware revenue was $(220) and $(693), respectively. For the nine months ended September 30, 2025 and 2024, warranty expense included in cost of hardware revenue was $206 and $(650), respectively. As of September 30, 2025, and December 31, 2024, the Company’s warranty allowance was $515 and $1,077, respectively, and is recorded in other current liabilities on the Condensed Consolidated Balance Sheets.

Fair Value of Financial Instruments

Fair Value of Financial Instruments

Fair value is based on the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. Assets and liabilities subject to on-going fair value measurement are categorized and disclosed into one of three categories depending on observable or unobservable inputs employed in the measurement. These two types of inputs have created the following fair value hierarchy.

Level 1: Quoted prices in active markets that are accessible at the measurement date for assets and liabilities.

Level 2: Observable prices that are based on inputs not quoted in active markets but corroborated by market data.

Level 3: Unobservable inputs are used when little or no market data is available.

This hierarchy requires the Company to minimize the use of unobservable inputs and to use observable market data, if available, when determining fair value. The Company recognizes transfers between levels of the hierarchy based on the fair values of the respective financial measurements at the end of the reporting period in which the transfer occurred. There were no transfers between levels of the fair value hierarchy during the three or nine months ended September 30, 2025 or 2024. The carrying amounts of the Company’s accounts receivable, accounts payable and accrued and other liabilities approximate their fair values due to their short maturities.

Revenue Recognition

Revenue Recognition

The Company derives its revenue primarily from sales of systems that consist of hardware devices, professional services and Hosted Services to assist property owners and property managers with visibility and control over assets, while providing all-in-one home control offerings for residents. Revenue is recorded when control of these products and services is transferred to the customer in an amount that reflects the consideration the Company expects to be entitled to receive in exchange for those products and services.

The Company may enter into contracts that contain multiple distinct performance obligations. The transaction price for a typical arrangement includes the price for: smart home hardware devices, professional services, and a subscription for use of the Company's software (“Hosted Services”). Included in these contracts are centrally connected devices ("Hub Devices"), which integrate the Company’s enterprise software with third party smart devices. Historically, the Company only sold non-distinct Hub Devices which only functioned with a subscription to its software ("non-distinct Hub Devices"). During the year ended December 31, 2022, the Company began shipping Hub Devices with features that function independently from its software subscription ("distinct Hub Devices"). Non-distinct Hub Devices are recognized as a single performance obligation with the Company’s software in Hosted Services revenue, while distinct Hub Devices are recognized as a separate performance obligation in hardware revenue. When distinct Hub Devices are included in a contract, the Hosted Services performance obligation is comprised of only the Company’s software. We do not expect to deploy any more non-distinct Hub Devices.

The Company considers delivery for each of the hardware, professional services and Hosted Services to be separate performance obligations. The hardware performance obligation includes the delivery of smart home hardware and distinct Hub Devices. The professional services performance obligation includes the services to install the hardware. The Hosted Services performance obligation provides a subscription that allows the customer access to software during the contracted-use term when the promised service is provided to the customer. Also included in the hosted service performance obligation are non-distinct Hub Devices that only function with a subscription to the Company’s software.

Payments are received by the Company by check or automated clearing house payments and payment terms are determined by individual contracts and generally range from due upon receipt to net 30 days. Taxes collected from customers and remitted to governmental authorities are not included in reported revenue. Payments received from customers in advance of revenue recognition are reported as deferred revenue. The Company has elected the following practical expedients following the adoption of ASC 606:

Shipping and handling costs: the Company elected to account for shipping and handling activities that occur after the customer has obtained control of a good as fulfillment activities (i.e., an expense) rather than as a promised service and are recorded as hardware cost of revenue. Amounts billed for shipping and handling fees are recorded as revenue.
Sales tax collected from customers: the Company elected to exclude from the measurement of transaction price all taxes assessed by a government authority that are both imposed on and concurrent with a specific revenue-producing transaction and collected by us from a customer.
Measurement of the transaction price: the Company applies the practical expedient that allows for inclusion of the future auto-renewals in the initial measurement of the transaction price. The Company only applies these steps when it is probable that it will collect the consideration to which it is entitled in exchange for the goods or services it transfers to a customer.
Significant financing component: the Company elected not to adjust the promised amount of consideration for the effects of a significant financing component when the period between the transfer of promised goods or services and when the customer pays for the goods or services will be one year or less.

Timing of Revenue Recognition is as follows.

Hardware Revenue

Hardware revenue results from the direct sale to customers of hardware smart home devices, which devices generally consist of a distinct Hub Device, door locks, thermostats, sensors, and light switches. These hardware devices provide features that function independently without subscription to the Company's software, and the performance obligation for hardware revenue is considered satisfied, and revenue is recognized at a point in time when the hardware device is shipped to the customer. The Company generally provides a one-year warranty period on hardware devices that are delivered and installed. The cost of the warranty is recorded as a component of cost of hardware revenue.

Professional Services Revenue

Professional services revenue results from installing smart home hardware devices, which does not result in significant customization of the product and is generally performed over a period from two to four weeks. Installations can be performed by the Company's employees, contracted out to a third-party with the Company's employees managing the engagement, or the customer can perform the installation themselves. The Company’s professional services contracts are generally arranged on a fixed price basis, and revenue is recognized over the period in which the installations are completed.

Hosted Services Revenue

Hosted Services revenue primarily consists of monthly subscription revenue generated from fees that provide customers access to one or more of the Company’s software applications including access controls, asset monitoring and related services, and our Community WiFi solution, which provides communities with a private, device-dedicated WiFi network. These subscription arrangements have contractual terms ranging from one month to ten years and include recurring fixed plan subscription fees. Arrangements with customers do not provide the customer with the right to take possession of the Company’s software at any time. Customers are granted continuous access to the services over the contractual period. Accordingly, fees collected for subscription services are recognized on a straight-line basis over the contract term beginning on the date the subscription service is made available to the customer. Variable consideration is immaterial.

Also included in Hosted Services revenue are non-distinct Hub Devices. The Company considers those devices and hosting services subscription a single performance obligation and therefore defers the recognition of revenue for those devices upon shipment to the customer. The revenue is then amortized over its average service life. When a non-distinct Hub Device is included in a contract that does not require a long-term service commitment, the customer obtains a material right to renew the service because purchasing a new device is not required upon renewal. If a contract contains a material right, proceeds are allocated to the material right and recognized over the period of benefit, which is generally four years.

Cost of Revenue

Cost of Revenue

Cost of revenue consists primarily of direct costs of products and services together with the indirect cost of estimated warranty expense and customer care and support over the life of the service arrangement.

Hardware

Cost of hardware revenue consists primarily of direct costs of products, such as the distinct Hub Device, hardware devices, supplies purchased from third-party providers, and shipping costs, together with indirect costs related to warehouse facilities (including depreciation and amortization of capitalized assets and right-of-use assets), infrastructure costs, personnel-related costs associated with the procurement and distribution of products and warranty expenses together with the indirect cost of customer care and support.

Professional Services

Cost of professional services revenue consists primarily of direct costs related to personnel-related expenses for installation and supervision of installation services, general contractor expenses and travel expenses associated with the installation of products and indirect costs that are also primarily personnel-related expenses in connection with training of and ongoing support for customers and residents.

Hosted Services

Cost of Hosted Services revenue consists primarily of the amortization of the direct costs of non-distinct Hub Devices, consistent with the revenue recognition period noted above in "Hosted Services Revenue", and infrastructure costs associated with providing software applications together with the indirect cost of customer care and support over the life of the service arrangement.

Deferred Cost of Revenue

Deferred Cost of Revenue

Deferred cost of revenue includes all direct costs included in cost of revenue for Hosted Services and non-distinct Hub Devices that have been deferred to future periods.

Stock-Based Compensation

Stock-Based Compensation

Our stock-based compensation consists of stock options and restricted stock units ("RSUs") granted to our employees and directors during the periods presented. Stock-based awards are measured based on the grant date fair value. We estimate the fair value of stock option awards on the grant date using the Black-Scholes option-pricing model. The fair value of RSUs is based on the grant date fair value of the stock price. The fair value of these awards is recognized as compensation expense on a straight-line basis over the requisite service period in which the awards are expected to vest. Forfeitures are recognized as they occur by reversing previously recognized compensation expense.

The Black-Scholes model considers several variables and assumptions in estimating the fair value of stock-based awards. These variables include the per share fair value of the underlying common stock, exercise price, expected term, risk-free interest rate, expected annual dividend yield, and the expected stock price volatility over the expected term and forfeitures, which are recognized as they occur. For all stock options granted, we calculated the expected term using the simplified method for “plain vanilla” stock option awards.

The grant date fair value is also utilized with respect to RSUs which vest based on performance and time based service conditions. For RSUs with a performance condition which vest based on a liquidity event, as well as a time-based service condition, no compensation expense is recognized until the performance condition has been satisfied. Subsequent to the liquidity event, compensation expense is recognized to the extent the requisite service period has been completed and compensation expense thereafter is recognized on an accelerated attribution method. Under the accelerated attribution method, compensation expense is recognized over the remaining requisite service period for each service condition tranche as though each tranche is, in substance, a separate award.

Research and Development

Research and Development

These expenses relate to the research and development of new products and services and enhancements to the Company’s existing product offerings. The Company accounts for the cost of research and development by capitalizing qualifying costs, which are incurred during the product development stage, and amortizing those costs over the product’s estimated useful life, which generally ranges from three to five years depending on the type of application. The Company expenses preliminary evaluation costs as they are incurred before the product development stage, as well as post development implementation and operation costs, such as training, maintenance and minor upgrades. During the three months ended September 30, 2025 and 2024, the Company capitalized $1,009 and $3,209, respectively, of research and development costs in other long-term assets on the Consolidated Balance Sheets. During the nine months ended September 30, 2025 and 2024, the Company capitalized $3,944 and $5,864, respectively, of research and development costs in other long-term assets on the Consolidated Balance Sheets. As of September 30, 2025, the Company had capitalized $16,278 of research and development costs in other long-term assets on the Condensed Consolidated Balance Sheets, of which $10,820 remained to be amortized. As of December 31, 2024, the Company had capitalized $12,334 of research and development costs in other long-term assets on the Condensed Consolidated Balance Sheets, of which $9,543 remained to be amortized.

Advertising

Advertising

Advertising costs are expensed as incurred and recorded as a component of sales and marketing expense. The Company incurred $112 and $191 of advertising expenses for the three months ended September 30, 2025 and 2024, respectively. The Company incurred $670 and $423 of advertising expenses for the nine months ended September 30, 2025 and 2024, respectively.

Segments

Segments

The Company has one operating segment and one reportable segment. Its chief operating decision maker ("CODM") was the Company’s prior Chief Executive Officer until the Chief Executive Officer’s resignation on July 29, 2024. On that date, a management committee comprised of certain of the Company’s executives became the CODM until February 24, 2025 (the “Start Date”) and effective as of the Start Date, the Company appointed a new President and Chief Executive Officer who acted as the CODM until his departure on April 9, 2025 (the "End Date"). Effective as of the End Date, the Company appointed an interim Chief Executive Officer who served as the CODM until his departure on June 16, 2025. Effective June 16, 2025, the Company appointed a new President and Chief Executive Officer who currently serves as the CODM. The CODM reviews financial information on a consolidated basis for purposes of allocating resources and evaluating financial performance. The Company’s principal operations are in the United States and the Company’s long-lived assets are located primarily within the United States. Refer to Note 13 - Segment Reporting for more information on the Company's operating and reportable segments.

Recent Accounting Guidance

Recent Accounting Guidance

Recent Accounting Guidance Not Yet Adopted

In November 2024, the Financial Standards Accounting Board (FASB) issued Accounting Standards Update (ASU) No. 2024-03, Income Statement—Reporting Comprehensive Income—Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expenses and in January 2025, the FASB issued ASU No. 2025-01, Income Statement—Reporting Comprehensive Income—Expense Disaggregation Disclosures (Subtopic 220-40): Clarifying the Effective Date, which clarified the effective date of ASU 2024-03. ASU 2024-03 requires public companies to disclose, in interim and annual reporting periods, additional information about certain expenses in the notes to financial statements. The amendments in this ASU are effective for annual reporting periods beginning after December 15, 2026, and interim reporting periods beginning after December 15, 2027, with early adoption permitted. The Company is currently evaluating the effect that the updated standard will have on the consolidated financial statement disclosures.

In July 2025, the FASB issued ASU No. 2025-05 (“ASU 2025-05”), Financial Instruments–Credit Losses. The guidance provides an optional practical expedient when applying the guidance related to the estimation of expected credit losses for current accounts receivable and current contract assets resulting from transactions arising from contracts with customers. The amendments in ASU 2025-05 are effective for fiscal years beginning after December 15, 2025, and interim reporting periods, with early adoption permitted. We are evaluating the impact of the standard on the consolidated financial statements.

In September 2025, the FASB issued ASU No. 2025-06 (“ASU 2025-06”), Intangibles–Goodwill and Other–Internal-Use Software. The guidance modernizes and clarifies the threshold for when an entity is required to start capitalizing software costs and is based on when (i) management has authorized and committed to funding the software project and (ii) it is probable that the project will be completed and the software will be used to perform the function intended. The amendments in ASU 2025-06 are effective for fiscal years beginning after December 15, 2027, and interim reporting periods, with early adoption permitted. We are evaluating the impact of the standard on the consolidated financial statement disclosures.

In December 2023, the FASB issued ASU No. 2023-09 - Income Taxes (Topics 740): Improvements to Income Tax Disclosures. This ASU requires the expansion of disclosure requirements for income taxes, specifically related to the rate reconciliation and income taxes paid. ASU 2023-09 is effective for annual periods after December 15, 2024. Early adoption is also permitted for annual financial statements that have not yet been issued or made available for issuance. The Company is currently evaluating the effect that the updated standard will have on the consolidated financial statement disclosures.

Recently Adopted Accounting Guidance

In November 2023, the FASB issued ASU No. 2023-07 - Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures. This ASU updates the annual and interim disclosure requirements for reportable segments, primarily through enhanced disclosures about significant segment expenses. ASU 2023-07 is effective for annual periods beginning after December 15, 2023, and for interim periods beginning after December 15, 2024. Early adoption is also permitted. The Company adopted this ASU during the year ended December 31, 2024. The adoption of this guidance modified the Company's segment disclosures but had no impact on results of operations, cash flows or financial condition.

v3.25.3
Significant Accounting Policies (Tables)
9 Months Ended
Sep. 30, 2025
Accounting Policies [Abstract]  
Summary of Revenue as a Percentage of Total Revenue and Accounts Receivable as a Percentage of Total Accounts Receivable for Each Significant Customer Revenue as a percentage of total revenue and accounts receivable as a percentage of total accounts receivable for each significant customer follows.

 

 

Accounts Receivable

 

Revenue

 

Revenue

 

 

As of

 

For the three months ended

 

For the nine months ended

 

 

September 30, 2025

 

December 31, 2024

 

September 30, 2025

 

September 30, 2024

 

September 30, 2025

 

September 30, 2024

Customer A

 

12%

 

14%

 

*

 

*

 

*

 

*

Customer B

 

13%

 

12%

 

10%

 

10%

 

12%

 

15%

Customer C

 

21%

 

21%

 

*

 

*

 

*

 

12%

Customer D

 

*

 

*

 

*

 

57%

 

15%

 

26%

* Total less than 10% for the respective period

Schedule of Changes in Carrying Amount of Goodwill

 

September 30, 2025

 

 

December 31, 2024

 

Balance at beginning of period

$

117,268

 

 

$

117,268

 

Impairment charge

 

(24,929

)

 

 

-

 

Balance at end of period

$

92,339

 

 

$

117,268

 

Schedule of Finite-Lived Intangible Asset, Useful Life Intangible assets are amortized on a straight-line basis based on their estimated useful lives. The estimated useful life of these intangible assets are as follows.

 

 

Estimated useful life (in years)

 

Trade name

 

5

 

Customer relationships

 

10 - 13

 

Developed technology

 

1 - 7

 

 

v3.25.3
Fair Value Measurements and Fair Value of Instruments (Tables)
9 Months Ended
Sep. 30, 2025
Fair Value Disclosures [Abstract]  
Summary of Carrying Values and Fair Values of Financial Instruments

The following tables display the carrying values and fair values of financial instruments.

 

 

 

 

 

As of

 

 

 

 

 

September 30, 2025

 

 

December 31, 2024

 

Assets on the Condensed Consolidated Balance Sheets

 

 

 

Carrying Value

 

 

Unrealized
Losses

 

 

Fair
Value

 

 

Carrying
Value

 

 

Unrealized Losses

 

 

Fair
Value

 

Cash and cash equivalents

 

Level 1

 

$

100,022

 

 

$

-

 

 

$

100,022

 

 

$

142,482

 

 

$

-

 

 

$

142,482

 

Total

 

 

 

$

100,022

 

 

$

-

 

 

$

100,022

 

 

$

142,482

 

 

$

-

 

 

$

142,482

 

 

The Company reports the current portion of restricted cash as a separate item in the Condensed Consolidated Balance Sheets and the non-current portion is a component of other long-term assets in the Condensed Consolidated Balance Sheets.

 

 

 

 

 

As of

 

 

 

 

 

September 30, 2025

 

 

December 31, 2024

 

Liabilities on the Condensed Consolidated Balance Sheets

 

 

 

Carrying
Value

 

 

Fair
Value

 

 

Carrying
Value

 

 

Fair
Value

 

Acquisition earnout payment

 

Level 3

 

$

-

 

 

$

-

 

 

$

1,760

 

 

$

1,760

 

Total liabilities

 

 

 

$

-

 

 

$

-

 

 

$

1,760

 

 

$

1,760

 

 

Schedule of Changes In Fair Value of Liabilities The changes in the fair value of the Company's Level 3 liabilities for the nine months ended September 30, 2025 and year ended December 31, 2024 are as follows.

 

 

 

 

As of

 

 

 

 

 

September 30, 2025

 

 

December 31, 2024

 

Balance at beginning of period

 

 

 

$

1,760

 

 

$

4,250

 

Payment of earnout in connection with the iQuue acquisition

 

 

 

 

(1,466

)

 

 

(1,530

)

Change in fair value of earnout

 

 

 

 

(294

)

 

 

(960

)

Balance at end of period

 

 

 

$

-

 

 

$

1,760

 

Schedule of Earnout of Measurement The following table sets forth the weighted-average assumptions used to estimate the fair value of the earnout payment as of December 31, 2024. No such estimate was made as of September 30, 2025 as the earnout amount was finalized as of June 30, 2025 and was paid in July 2025.

 

 

 

 

 

As of

 

 

 

 

 

December 31, 2024

 

Discount Rate

 

 

 

 

12.30

%

Volatility

 

 

 

 

40.00

%

v3.25.3
Revenue and Deferred Revenue (Tables)
9 Months Ended
Sep. 30, 2025
Revenue from Contract with Customer [Abstract]  
Summary of Disaggregation of Revenue

In the following tables, revenue is disaggregated by primary geographical market, type of revenue, and SmartRent Solution.

 

 

For the three months ended September 30,

 

 

For the nine months ended September 30,

 

 

 

2025

 

 

2024

 

 

2025

 

 

2024

 

Revenue by geography

 

 

 

 

 

 

 

 

 

 

 

 

United States

 

$

36,097

 

 

$

40,030

 

 

$

115,705

 

 

$

138,183

 

International

 

 

105

 

 

 

480

 

 

 

149

 

 

 

1,334

 

Total revenue

 

$

36,202

 

 

$

40,510

 

 

$

115,854

 

 

$

139,517

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For the three months ended September 30,

 

 

For the nine months ended September 30,

 

 

 

2025

 

 

2024

 

 

2025

 

 

2024

 

Revenue by type

 

 

 

 

 

 

 

 

 

 

 

 

Hardware

 

$

11,506

 

 

$

18,707

 

 

$

45,479

 

 

$

72,460

 

Professional services

 

 

7,035

 

 

 

3,308

 

 

 

15,255

 

 

$

12,582

 

Hosted services

 

 

17,661

 

 

 

18,495

 

 

 

55,120

 

 

$

54,475

 

Total revenue

 

$

36,202

 

 

$

40,510

 

 

$

115,854

 

 

$

139,517

 

 

 

 

 

For the three months ended September 30,

 

 

For the nine months ended September 30,

 

 

 

2025

 

 

2024

 

 

2025

 

 

2024

 

 

 

(dollars in thousands)

 

 

(dollars in thousands)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SmartRent Solutions

 

Hardware

 

Professional Services

 

Hosted Services

 

Total 2025

 

 

Hardware

 

Professional
Services

 

Hosted Services

 

Total 2024

 

 

Hardware

 

Professional
Services

 

Hosted Services

 

Total 2025

 

 

Hardware

 

Professional Services

 

Hosted Services

 

Total 2024

 

Smart Communities Solutions

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Smart Apartments

 

$

10,182

 

$

6,137

 

$

13,599

 

$

29,918

 

 

$

16,569

 

$

2,387

 

$

14,445

 

$

33,401

 

 

$

41,437

 

$

12,938

 

$

42,623

 

$

96,998

 

 

$

66,119

 

$

9,558

 

$

42,661

 

$

118,338

 

 Access Control

 

 

736

 

 

502

 

 

501

 

 

1,739

 

 

 

1,034

 

 

415

 

 

477

 

 

1,926

 

 

 

2,568

 

 

1,245

 

 

1,646

 

 

5,459

 

 

 

2,920

 

 

1,935

 

 

1,217

 

 

6,072

 

 Community WiFi

 

 

94

 

 

164

 

 

192

 

 

450

 

 

 

146

 

 

300

 

 

181

 

 

627

 

 

 

151

 

 

423

 

 

594

 

 

1,168

 

 

 

291

 

 

537

 

 

521

 

 

1,349

 

 Other

 

 

494

 

 

232

 

 

737

 

 

1,463

 

 

 

963

 

 

206

 

 

575

 

 

1,744

 

 

 

1,323

 

 

649

 

 

2,201

 

 

4,173

 

 

 

3,136

 

 

607

 

 

1,504

 

 

5,247

 

Smart Operations Solutions

 

 

-

 

 

-

 

 

2,632

 

 

2,632

 

 

 

(5

)

 

-

 

 

2,817

 

 

2,812

 

 

 

-

 

 

-

 

 

8,056

 

 

8,056

 

 

 

(6

)

 

(55

)

 

8,572

 

 

8,511

 

 Total Revenue

 

$

11,506

 

$

7,035

 

$

17,661

 

$

36,202

 

 

$

18,707

 

$

3,308

 

$

18,495

 

$

40,510

 

 

$

45,479

 

$

15,255

 

$

55,120

 

$

115,854

 

 

$

72,460

 

$

12,582

 

$

54,475

 

$

139,517

 

 

Summary of Deferred Revenue, by Arrangement, Disclosure A summary of the change in deferred revenue is as follows.

 

 

For the nine months ended September 30,

 

 

 

2025

 

 

2024

 

Deferred revenue balance as of January 1

 

$

87,659

 

 

$

123,159

 

Revenue recognized from balance of deferred revenue
      at the beginning of the period

 

 

(21,448

)

 

 

(8,656

)

Revenue deferred during the period

 

 

6,187

 

 

 

7,075

 

Revenue recognized from revenue originated
     and deferred during the period

 

 

(807

)

 

 

(2,010

)

Deferred revenue balance as of March 31

 

 

71,591

 

 

 

119,568

 

Revenue recognized from balance of deferred revenue
      at the beginning of the period

 

 

(8,454

)

 

 

(8,914

)

Revenue deferred during the period

 

 

6,202

 

 

 

4,244

 

Revenue recognized from revenue originated
     and deferred during the period

 

 

(2,982

)

 

 

(3,040

)

Deferred revenue balance as of June 30

 

 

66,357

 

 

 

111,858

 

Revenue recognized from balance of deferred revenue
      at the beginning of the period

 

 

(7,321

)

 

 

(16,269

)

Revenue deferred during the period

 

 

847

 

 

 

10,825

 

Revenue recognized from revenue originated
     and deferred during the period

 

 

(1,127

)

 

 

(6,442

)

Deferred revenue balance as of September 30

 

$

58,756

 

 

$

99,972

 

 

v3.25.3
Other Balance Sheet Information (Tables)
9 Months Ended
Sep. 30, 2025
Balance Sheet Related Disclosures [Abstract]  
Summary of Inventory

Inventory consisted of the following.

 

 

 

As of

 

 

 

September 30, 2025

 

 

December 31, 2024

 

Finished Goods

 

$

27,702

 

 

$

34,876

 

Raw Materials

 

 

385

 

 

 

385

 

Total inventory

 

$

28,087

 

 

$

35,261

 

Summary of Prepaid Expenses and Other Current Assets

Prepaid expenses and other current assets consisted of the following.

 

 

 

As of

 

 

 

September 30, 2025

 

 

December 31, 2024

 

Prepaid expenses

 

$

6,534

 

 

$

7,867

 

Other current assets

 

 

10,271

 

 

 

4,014

 

Total prepaid expenses and other current assets

 

$

16,805

 

 

$

11,881

 

Summary of Property and Equipment, Net

Property and equipment, net consisted of the following.

 

 

 

As of

 

 

 

September 30, 2025

 

 

December 31, 2024

 

Leasehold improvements

 

$

5,176

 

 

$

2,185

 

Computer hardware

 

 

2,323

 

 

 

2,469

 

Warehouse and other equipment

 

 

949

 

 

 

815

 

Furniture and fixtures

 

 

322

 

 

 

153

 

Property and equipment

 

 

8,770

 

 

 

5,622

 

Less: Accumulated depreciation

 

 

(3,392

)

 

 

(3,171

)

Total property and equipment, net

 

$

5,378

 

 

$

2,451

 

 

Summary of Intangible Assets And Goodwill

Intangible assets, net consisted of the following.

 

 

 

As of

 

 

 

September 30, 2025

 

 

December 31, 2024

 

 

 

Gross

 

 

Accumulated Amortization

 

 

Net

 

 

Gross

 

 

Accumulated Amortization

 

 

Net

 

Customer relationships

 

$

22,990

 

 

$

(7,890

)

 

$

15,100

 

 

$

22,990

 

 

$

(6,223

)

 

$

16,767

 

Developed technology

 

 

10,600

 

 

 

(5,486

)

 

 

5,114

 

 

 

10,600

 

 

 

(4,383

)

 

 

6,217

 

Trade name

 

 

900

 

 

 

(644

)

 

 

256

 

 

 

900

 

 

 

(509

)

 

 

391

 

Total intangible assets, net

 

$

34,490

 

 

$

(14,020

)

 

$

20,470

 

 

$

34,490

 

 

$

(11,115

)

 

$

23,375

 

Summary of Finite Lived Intangible Assets Amortization Expense Total future amortization for finite-lived intangible assets is estimated as follows.

 

 

 

Amortization Expense

 

2025 - Remaining

 

$

968

 

2026

 

 

3,873

 

2027

 

 

3,734

 

2028

 

 

3,693

 

2029

 

 

2,554

 

Thereafter

 

 

5,648

 

Total

 

$

20,470

 

Summary of Other Long-term Assets

Other long-term assets consisted of the following.

 

 

 

As of

 

 

 

September 30, 2025

 

 

December 31, 2024

 

Capitalized software costs, net

 

$

10,091

 

 

$

9,463

 

Operating lease - ROU asset, net

 

 

3,210

 

 

 

3,808

 

Other long-term assets

 

 

2,470

 

 

 

3,088

 

Total other long-term assets

 

$

15,771

 

 

$

16,359

 

Summary of Accrued Expenses and Other Current Liabilities

Accrued expenses and other current liabilities consisted of the following.

 

 

As of

 

 

 

September 30, 2025

 

 

December 31, 2024

 

Accrued expenses

 

$

15,909

 

 

$

13,052

 

Accrued compensation costs

 

 

6,717

 

 

 

8,249

 

Accrued acquisition consideration

 

 

-

 

 

 

1,760

 

Warranty allowance

 

 

515

 

 

 

1,077

 

Other

 

 

2,476

 

 

 

3,107

 

Total accrued expenses and other current liabilities

 

$

25,617

 

 

$

27,245

 

 

Summary of Other Long-term Liabilities

Other long-term liabilities consisted of the following.

 

 

As of

 

 

 

September 30, 2025

 

 

December 31, 2024

 

Lease liability, noncurrent

 

$

6,105

 

 

$

7,021

 

Other long-term liabilities

 

 

96

 

 

 

100

 

Total other long-term liabilities

 

$

6,201

 

 

$

7,121

 

v3.25.3
Stock-Based Compensation (Tables)
9 Months Ended
Sep. 30, 2025
Share-Based Payment Arrangement [Abstract]  
Summary of Shares Available for Future Issuances

The table below summarizes the activity pursuant to the 2021 Plan, for the nine months ended September 30, 2025, and the shares available for future issuances as of September 30, 2025 and December 31, 2024.

 

Shares Available for Future Issuance

 

Shares available as of December 31, 2024

 

16,856

 

RSUs forfeited

 

563

 

RSUs settled for taxes

 

241

 

RSUs issued

 

(5,901

)

Shares available as of March 31, 2025

 

11,759

 

Stock options forfeited

 

427

 

RSUs forfeited

 

1,362

 

RSUs settled for taxes

 

28

 

RSUs issued

 

(5,103

)

Shares available as of June 30, 2025

 

8,473

 

Stock options forfeited

 

129

 

RSUs forfeited

 

1,096

 

RSUs settled for taxes

 

268

 

RSUs issued

 

(252

)

Shares available as of September 30, 2025

 

9,714

 

 

Summary of Stock Options Activity

The table below summarizes the activity related to stock options, pursuant to the 2018 Stock Plan and 2021 Plan, for the nine months ended September 30, 2025.

 

Options Outstanding

 

 

Number of
Options

 

 

Weighted-
Average
Exercise Price
($ per share)

 

 

Weighted
Average
Remaining
Contractual
Life (years)

 

 

Aggregate
Intrinsic
Value

 

December 31, 2024

 

4,165

 

 

$

1.90

 

 

 

6.74

 

 

$

2,445

 

<no activity>

 

-

 

 

$

-

 

 

 

 

 

 

 

March 31, 2025

 

4,165

 

 

$

1.90

 

 

 

6.50

 

 

$

1,414

 

Forfeited

 

(427

)

 

$

3.07

 

 

 

 

 

 

 

June 30, 2025

 

3,738

 

 

$

1.77

 

 

 

6.16

 

 

$

993

 

Forfeited

 

(129

)

 

$

3.36

 

 

 

 

 

 

 

September 30, 2025

 

3,609

 

 

$

1.71

 

 

 

5.72

 

 

$

1,796

 

Exercisable options as of September 30, 2025

 

2,567

 

 

$

1.13

 

 

 

4.81

 

 

$

1,796

 

 

Summary of Restricted Stock Units Activity

The table below summarizes the activity related to RSUs, pursuant to the 2018 Stock Plan and 2021 Plan, for the nine months ended September 30, 2025.

 

Restricted Stock Units

 

Number of
Restricted Stock Units

 

 

Weighted
Average
Grant Date Fair Value (per share)

 

 

December 31, 2024

 

5,310

 

 

$

2.69

 

 

Granted

 

6,760

 

 

$

1.49

 

 

Vested or distributed

 

(906

)

 

$

3.52

 

 

Forfeited

 

(563

)

 

$

1.93

 

 

March 31, 2025

 

10,601

 

 

$

1.90

 

 

Granted

 

6,034

 

 

$

0.85

 

 

Vested or distributed

 

(438

)

 

$

3.19

 

 

Forfeited

 

(2,869

)

 

$

1.35

 

 

June 30, 2025

 

13,328

 

 

$

1.53

 

 

Granted

 

252

 

 

$

1.33

 

 

Vested or distributed

 

(1,272

)

 

$

1.53

 

 

Forfeited

 

(1,379

)

 

$

1.82

 

 

September 30, 2025

 

10,929

 

 

$

1.49

 

 

 

Summary of Activity Related to ESPP

The table below summarizes the activity related to the ESPP for the nine months ended September 30, 2025.

ESPP Activity

Shares Available for Sale

 

December 31, 2024

 

7,109

 

Annual additions to the plan

 

1,920

 

Shares purchased

 

(140

)

March 31, 2025

 

8,889

 

<no activity>

 

-

 

June 30, 2025

 

8,889

 

Shares purchased

 

(128

)

September 30, 2025

 

8,761

 

 

Summary of Fair value of Stock Option Grants The fair value of stock option grants is estimated by the Company on the date of grant using the Black Scholes option pricing model with the following weighted-average assumptions for the nine months ended September 30, 2025 and 2024.

 

For the nine months ended September 30,

 

 

2025(1)

 

2024

 

Risk free interest

-

 

 

4.09

%

Dividend yield

-

 

 

0.00

%

Expected volatility

-

 

 

75.00

%

Expected life (years)

-

 

 

6.25

 

(1) 2025 assumptions are not applicable as no options were granted during the nine months ended September 30, 2025.

Summary of Stock-based Compensation Expense

The Company recorded stock-based compensation expense as follows.

 

For the three months ended September 30,

 

 

For the nine months ended September 30,

 

2025

 

 

2024

 

 

2025

 

 

2024

 

 

Cost of revenue

$

64

 

 

$

286

 

 

$

483

 

 

$

876

 

 

Research and development

 

730

 

 

 

972

 

 

 

2,672

 

 

 

2,886

 

 

Sales and marketing

 

134

 

 

 

201

 

 

 

543

 

 

 

497

 

 

General and administrative

 

1,156

 

 

 

1,499

 

 

 

3,383

 

 

 

5,264

 

 

Total

$

2,084

 

 

$

2,958

 

 

$

7,081

 

 

$

9,523

 

 

v3.25.3
Net Loss Per Share (Tables)
9 Months Ended
Sep. 30, 2025
Earnings Per Share [Abstract]  
Summary of Computation of Diluted Net Loss per Share Attributable to Common Stockholders

The following potentially dilutive shares were excluded from the computation of diluted net loss per share attributable to common stockholders for the periods presented because inclusion of the shares on an as-converted basis would have been anti-dilutive.

 

For the three months ended September 30,

 

 

For the nine months ended September 30,

 

2025

 

 

2024

 

 

2025

 

 

2024

 

 

Common stock options and restricted stock units

 

14,539

 

 

 

15,814

 

 

 

14,539

 

 

 

15,814

 

 

Total

 

14,539

 

 

 

15,814

 

 

 

14,539

 

 

 

15,814

 

 

v3.25.3
Segment Reporting (Tables)
9 Months Ended
Sep. 30, 2025
Segment Reporting [Abstract]  
Summary of Key Financial Performance Measures of Segment Key financial performance measures of the segment are as follows.

 

 

For the three months ended September 30,

 

 

For the nine months ended September 30,

 

 

2025

 

 

2024

 

 

2025

 

 

2024

 

 

Revenue

 

 

 

 

 

 

 

 

 

 

 

 

 

Hardware

 

$

11,506

 

 

$

18,707

 

 

$

45,479

 

 

$

72,460

 

 

Professional Services

 

 

7,035

 

 

 

3,308

 

 

 

15,255

 

 

 

12,582

 

 

Deferred hub amortization

 

 

3,424

 

 

 

5,177

 

 

 

12,701

 

 

 

16,435

 

 

SaaS

 

 

14,237

 

 

 

13,318

 

 

 

42,419

 

 

 

38,040

 

 

Total revenue

 

 

36,202

 

 

 

40,510

 

 

 

115,854

 

 

 

139,517

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cost of revenue

 

 

 

 

 

 

 

 

 

 

 

 

 

Hardware

 

 

13,836

 

 

 

13,843

 

 

 

40,664

 

 

 

48,845

 

 

Professional Services

 

 

6,800

 

 

 

6,840

 

 

 

20,330

 

 

 

22,157

 

 

Deferred hub amortization

 

 

1,819

 

 

 

2,735

 

 

 

6,559

 

 

 

8,461

 

 

SaaS

 

 

4,178

 

 

 

3,635

 

 

 

12,502

 

 

 

9,869

 

 

Total cost of revenue

 

 

26,633

 

 

 

27,053

 

 

 

80,055

 

 

 

89,332

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Gross profit

 

 

9,569

 

 

 

13,457

 

 

 

35,799

 

 

 

50,185

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating expenses

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating expenses excluding stock compensation and depreciation and amortization

 

 

13,286

 

 

 

22,659

 

 

 

60,639

 

 

 

67,925

 

 

Stock compensation

 

 

2,019

 

 

 

1,366

 

 

 

6,597

 

 

 

7,341

 

 

Depreciation and amortization

 

 

1,291

 

 

 

1,169

 

 

 

3,635

 

 

 

3,733

 

 

Total operating expenses

 

 

16,596

 

 

 

25,194

 

 

 

70,871

 

 

 

78,999

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Impairment charge

 

 

-

 

 

 

-

 

 

 

24,929

 

 

 

-

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Loss from operations

 

 

(7,027

)

 

 

(11,737

)

 

 

(60,001

)

 

 

(28,814

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Other segment items(1)

 

 

757

 

 

 

1,814

 

 

 

2,687

 

 

 

6,594

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net loss

 

$

(6,270

)

 

$

(9,923

)

 

$

(57,314

)

 

$

(22,220

)

 

(1) Other segment items include interest income, net, other income (expense), net, and income tax expense (benefit).

v3.25.3
Significant Accounting Policies - Additional Information (Details)
3 Months Ended 9 Months Ended 12 Months Ended
Sep. 30, 2025
USD ($)
Mar. 31, 2025
USD ($)
Sep. 30, 2024
USD ($)
Sep. 30, 2025
USD ($)
Segment
Sep. 30, 2024
USD ($)
Dec. 31, 2024
USD ($)
Accounting Policies [Line Items]            
Accounts receivable,Allowance for expected credit losses $ 2,468,000     $ 2,468,000   $ 2,797,000
Concentration risk percentage 10.00%   10.00% 10.00% 10.00% 10.00%
Buy back provision $ 0     $ 0   $ 537,000
Goodwill impairment 0 $ 24,929,000 $ 0 24,929,000 $ 0 0
Warranty allowance 515,000     $ 515,000   1,077,000
Number of days due for payments of credit card, check or automated clearing house       30 days    
Warranty period on hardware devices       1 year    
Estimated average in service life of hub device       4 years    
Capitalized research and development costs 1,009,000   3,209,000 $ 3,944,000 5,864,000  
Capitalized research and development costs 16,278,000     16,278,000   12,334,000
Capitalized research and development net 10,820,000     10,820,000   $ 9,543,000
Advertising expenses $ 112,000   191,000 $ 670,000 423,000  
Number of operating segment | Segment       1    
Number of reportable segment | Segment       1    
ASU No. 2023-07            
Accounting Policies [Line Items]            
Change in Accounting Principle, Accounting Standards Update, Adopted [true false] true     true    
Minimum            
Accounting Policies [Line Items]            
Contractual terms for Hosted Services Revenue       1 month    
Minimum | Research and Development            
Accounting Policies [Line Items]            
Product estimated useful life 3 years     3 years    
Maximum            
Accounting Policies [Line Items]            
Contractual terms for Hosted Services Revenue       10 years    
Maximum | Research and Development            
Accounting Policies [Line Items]            
Product estimated useful life 5 years     5 years    
General and Administrative Expenses            
Accounting Policies [Line Items]            
Provision for expected credit losses $ (469,000)   0 $ (328,000) 804,000  
Cost of Sales            
Accounting Policies [Line Items]            
Warranty expense $ (220,000)   $ (693,000) $ 206,000 $ (650,000)  
v3.25.3
Significant Accounting Policies - Revenue as a Percentage of Total Revenue and Accounts Receivable as a Percentage of Total Accounts Receivable for Each Significant Customer (Details) - Customer Concentration Risk
3 Months Ended 9 Months Ended 12 Months Ended
Sep. 30, 2025
Sep. 30, 2024
Sep. 30, 2025
Sep. 30, 2024
Dec. 31, 2024
Customer A | Accounts Receivable          
Concentration Risk [Line Items]          
Concentration risk, percentage     12.00%   14.00%
Customer B | Accounts Receivable          
Concentration Risk [Line Items]          
Concentration risk, percentage     13.00%   12.00%
Customer B | Revenue          
Concentration Risk [Line Items]          
Concentration risk, percentage 10.00% 10.00% 12.00% 15.00%  
Customer C | Accounts Receivable          
Concentration Risk [Line Items]          
Concentration risk, percentage     21.00%   21.00%
Customer C | Revenue          
Concentration Risk [Line Items]          
Concentration risk, percentage       12.00%  
Customer D | Revenue          
Concentration Risk [Line Items]          
Concentration risk, percentage   57.00% 15.00% 26.00%  
v3.25.3
Significant Accounting Policies - Schedule of Changes in Carrying Amount of Goodwill (Details) - USD ($)
3 Months Ended 9 Months Ended 12 Months Ended
Sep. 30, 2025
Mar. 31, 2025
Sep. 30, 2024
Sep. 30, 2025
Sep. 30, 2024
Dec. 31, 2024
Goodwill and Intangible Assets Disclosure [Abstract]            
Balance at beginning of period   $ 117,268,000   $ 117,268,000 $ 117,268,000 $ 117,268,000
Impairment charge $ 0 $ (24,929,000) $ 0 (24,929,000) $ 0 0
Balance at end of period $ 92,339,000     $ 92,339,000   $ 117,268,000
v3.25.3
Significant Accounting Policies - Schedule Of Intangible Assets Estimated Useful Life (Details)
Sep. 30, 2025
Trade Name  
Finite-Lived Intangible Assets [Line Items]  
Intangible assets estimated useful life 5 years
Customer Relationships | Minimum  
Finite-Lived Intangible Assets [Line Items]  
Intangible assets estimated useful life 10 years
Customer Relationships | Maximum  
Finite-Lived Intangible Assets [Line Items]  
Intangible assets estimated useful life 13 years
Developed Technology | Minimum  
Finite-Lived Intangible Assets [Line Items]  
Intangible assets estimated useful life 1 year
Developed Technology | Maximum  
Finite-Lived Intangible Assets [Line Items]  
Intangible assets estimated useful life 7 years
v3.25.3
Fair Value Measurements and Fair Value of Instruments - Summary of Carrying Values and Fair Values of Financial Instruments (Details) - USD ($)
$ in Thousands
Sep. 30, 2025
Dec. 31, 2024
Dec. 31, 2023
Level 3      
Fair Value Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]      
Liabilities on the Condensed Consolidated Balance Sheets $ 0 $ 1,760 $ 4,250
Carrying Value      
Fair Value Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]      
Assets on the Condensed Consolidated Balance Sheets 100,022 142,482  
Liabilities on the Condensed Consolidated Balance Sheets 0 1,760  
Carrying Value | Cash and cash equivalents | Level 1      
Fair Value Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]      
Assets on the Condensed Consolidated Balance Sheets 100,022 142,482  
Carrying Value | Earnout Payment | Level 3      
Fair Value Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]      
Liabilities on the Condensed Consolidated Balance Sheets 0 1,760  
Fair Value      
Fair Value Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]      
Assets on the Condensed Consolidated Balance Sheets 100,022 142,482  
Liabilities on the Condensed Consolidated Balance Sheets 0 1,760  
Fair Value | Cash and cash equivalents | Level 1      
Fair Value Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]      
Assets on the Condensed Consolidated Balance Sheets 100,022 142,482  
Fair Value | Earnout Payment | Level 3      
Fair Value Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]      
Liabilities on the Condensed Consolidated Balance Sheets $ 0 $ 1,760  
v3.25.3
Fair Value Measurements and Fair Value of Instruments - Additional Information (Details)
$ in Thousands
1 Months Ended 9 Months Ended
Jul. 31, 2025
USD ($)
Sep. 30, 2025
USD ($)
Sep. 30, 2024
USD ($)
Dec. 31, 2024
Fair Value Disclosures [Line Items]        
Final earnout payment $ 1,466 $ 1,466 $ 1,530  
General and Administrative Expense        
Fair Value Disclosures [Line Items]        
Increase (decrease) in fair value of earnout   $ (294) $ 140  
Discount Rate        
Fair Value Disclosures [Line Items]        
Earnout payment   0   0.123
Volatility        
Fair Value Disclosures [Line Items]        
Earnout payment   0   0.40
v3.25.3
Fair Value Measurements and Fair Value of Instruments - Schedule of Changes in Fair Value (Details) - USD ($)
$ in Thousands
1 Months Ended 9 Months Ended 12 Months Ended
Jul. 31, 2025
Sep. 30, 2025
Sep. 30, 2024
Dec. 31, 2024
Fair Value Disclosures [Line Items]        
Payment of earnout in connection with the iQuue acquisition $ (1,466) $ (1,466) $ (1,530)  
Level 3        
Fair Value Disclosures [Line Items]        
Balance at beginning of period   1,760 $ 4,250 $ 4,250
Payment of earnout in connection with the iQuue acquisition   (1,466)   (1,530)
Change in fair value of earnout   (294)   (960)
Balance at end of period   $ 0   $ 1,760
v3.25.3
Fair Value Measurements and Fair Value of Instruments - Schedule of Earnout Payment of Measurement (Details)
Sep. 30, 2025
Dec. 31, 2024
Discount Rate    
Fair Value Disclosures [Line Items]    
Earnout payment 0 0.123
Volatility    
Fair Value Disclosures [Line Items]    
Earnout payment 0 0.40
v3.25.3
Revenue and Deferred Revenue - Summary of Disaggregation of Revenue (Details) - USD ($)
$ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2025
Sep. 30, 2024
Sep. 30, 2025
Sep. 30, 2024
Disaggregation of Revenue [Line Items]        
Total revenue $ 36,202 $ 40,510 $ 115,854 $ 139,517
United States        
Disaggregation of Revenue [Line Items]        
Total revenue 36,097 40,030 115,705 138,183
International        
Disaggregation of Revenue [Line Items]        
Total revenue 105 480 149 1,334
Smart Apartments        
Disaggregation of Revenue [Line Items]        
Total revenue 29,918 33,401 96,998 118,338
Access Control        
Disaggregation of Revenue [Line Items]        
Total revenue 1,739 1,926 5,459 6,072
Community WiFi        
Disaggregation of Revenue [Line Items]        
Total revenue 450 627 1,168 1,349
Other        
Disaggregation of Revenue [Line Items]        
Total revenue 1,463 1,744 4,173 5,247
Smart Operations Solutions        
Disaggregation of Revenue [Line Items]        
Total revenue 2,632 2,812 8,056 8,511
Hardware        
Disaggregation of Revenue [Line Items]        
Total revenue 11,506 18,707 45,479 72,460
Hardware | Smart Apartments        
Disaggregation of Revenue [Line Items]        
Total revenue 10,182 1,656 41,437 66,119
Hardware | Access Control        
Disaggregation of Revenue [Line Items]        
Total revenue 736 1,034 2,568 2,920
Hardware | Community WiFi        
Disaggregation of Revenue [Line Items]        
Total revenue 94 146 151 291
Hardware | Other        
Disaggregation of Revenue [Line Items]        
Total revenue 494 963 1,323 3,136
Hardware | Smart Operations Solutions        
Disaggregation of Revenue [Line Items]        
Total revenue   (5)   (6)
Professional Services        
Disaggregation of Revenue [Line Items]        
Total revenue 7,035 3,308 15,255 12,582
Professional Services | Smart Apartments        
Disaggregation of Revenue [Line Items]        
Total revenue 6,137 2,387 12,938 9,558
Professional Services | Access Control        
Disaggregation of Revenue [Line Items]        
Total revenue 502 415 1,245 1,935
Professional Services | Community WiFi        
Disaggregation of Revenue [Line Items]        
Total revenue 164 300 423 537
Professional Services | Other        
Disaggregation of Revenue [Line Items]        
Total revenue 232 206 649 607
Professional Services | Smart Operations Solutions        
Disaggregation of Revenue [Line Items]        
Total revenue       (55)
Hosted Services        
Disaggregation of Revenue [Line Items]        
Total revenue 17,661 18,495 55,120 54,475
Hosted Services | Smart Apartments        
Disaggregation of Revenue [Line Items]        
Total revenue 13,599 14,445 42,623 42,661
Hosted Services | Access Control        
Disaggregation of Revenue [Line Items]        
Total revenue 501 477 1,646 1,217
Hosted Services | Community WiFi        
Disaggregation of Revenue [Line Items]        
Total revenue 192 181 594 521
Hosted Services | Other        
Disaggregation of Revenue [Line Items]        
Total revenue 737 575 2,201 1,504
Hosted Services | Smart Operations Solutions        
Disaggregation of Revenue [Line Items]        
Total revenue $ 2,632 $ 2,817 $ 8,056 $ 8,572
v3.25.3
Revenue and Deferred Revenue - Summary of Deferred Revenue, by Arrangement, Disclosure (Details) - USD ($)
$ in Thousands
3 Months Ended
Sep. 30, 2025
Jun. 30, 2025
Mar. 31, 2025
Sep. 30, 2024
Jun. 30, 2024
Mar. 31, 2024
Revenue from Contract with Customer [Abstract]            
Deferred revenue, beginning balance $ 66,357 $ 71,591 $ 87,659 $ 111,858 $ 119,568 $ 123,159
Revenue recognized from balance of deferred revenue at the beginning of the period (7,321) (8,454) (21,448) (16,269) (8,914) (8,656)
Revenue deferred during the period 847 6,202 6,187 10,825 4,244 7,075
Revenue recognized from revenue originated and deferred during the period (1,127) (2,982) (807) (6,442) (3,040) (2,010)
Deferred revenue, ending balance $ 58,756 $ 66,357 $ 71,591 $ 99,972 $ 111,858 $ 119,568
v3.25.3
Revenue and Deferred Revenue - Additional Information (Details 1)
Sep. 30, 2025
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2025-10-01  
Revenue from Contract with Customer [Line Items]  
Percentage of revenue expect to recognize to its total deferred revenue 62.00%
Revenue expect to recognize to its total deferred revenue, period 12 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2026-10-01  
Revenue from Contract with Customer [Line Items]  
Percentage of revenue expect to recognize to its total deferred revenue 19.00%
Revenue expect to recognize to its total deferred revenue, period 24 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2028-10-01  
Revenue from Contract with Customer [Line Items]  
Percentage of revenue expect to recognize to its total deferred revenue 16.00%
Revenue expect to recognize to its total deferred revenue, period 24 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2030-10-01  
Revenue from Contract with Customer [Line Items]  
Revenue expect to recognize to its total deferred revenue, period 24 months
v3.25.3
Revenue and Deferred Revenue - Additional Information (Details) - USD ($)
$ in Thousands
9 Months Ended
Sep. 30, 2025
Sep. 30, 2024
Revenue from Contract with Customer [Abstract]    
Deferred revenue, payments recognized $ 12,533 $ 21,875
v3.25.3
Other Balance Sheet Information - Summary of Inventory (Details) - USD ($)
$ in Thousands
Sep. 30, 2025
Dec. 31, 2024
Inventory Disclosure [Abstract]    
Finished Goods $ 27,702 $ 34,876
Raw Materials 385 385
Total inventory $ 28,087 $ 35,261
v3.25.3
Other Balance Sheet Information - Inventory (Additional Information) (Details) - USD ($)
$ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2025
Sep. 30, 2024
Sep. 30, 2025
Sep. 30, 2024
Inventory Disclosure [Abstract]        
Inventory write-down $ 3,258 $ 2,596 $ 3,852 $ 2,767
Inventory impairment charges $ 1,794      
v3.25.3
Other Balance Sheet Information - Summary of Prepaid Expenses and Other Current Assets (Details) - USD ($)
$ in Thousands
Sep. 30, 2025
Dec. 31, 2024
Prepaid Expense and Other Assets, Current [Abstract]    
Prepaid expenses $ 6,534 $ 7,867
Other current assets 10,271 4,014
Total prepaid expenses and other current assets $ 16,805 $ 11,881
v3.25.3
Other Balance Sheet Information - Prepaid Expenses and Other Current Assets (Additional Information) (Details) - USD ($)
$ in Thousands
Sep. 30, 2025
Dec. 31, 2024
Operating lease, ROU assets $ 3,210 $ 3,808
Operating Lease, Right-of-Use Asset, Statement of Financial Position [Extensible Enumeration] Other long-term assets Other long-term assets
v3.25.3
Other Balance Sheet Information - Summary of Property and Equipment, Net (Details) - USD ($)
$ in Thousands
Sep. 30, 2025
Dec. 31, 2024
Property and equipment $ 8,770 $ 5,622
Less: Accumulated depreciation (3,392) (3,171)
Total property and equipment, net 5,378 2,451
Leasehold Improvements    
Property and equipment 5,176 2,185
Computer Hardware    
Property and equipment 2,323 2,469
Warehouse and Other Equipment    
Property and equipment 949 815
Furniture and Fixtures    
Property and equipment $ 322 $ 153
v3.25.3
Other Balance Sheet Information - Property and equipment, net (Additional Information) (Details) - USD ($)
$ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2025
Sep. 30, 2024
Sep. 30, 2025
Sep. 30, 2024
Property, Plant and Equipment [Abstract]        
Depreciation and amortization expense and plant and equipment $ 280 $ 229 $ 639 $ 606
v3.25.3
Other Balance Sheet Information - Summary of Intangible Assets And Goodwill (Details) - USD ($)
$ in Thousands
Sep. 30, 2025
Dec. 31, 2024
Finite-Lived Intangible Assets [Line Items]    
Intangible assets, Gross $ 34,490 $ 34,490
Accumulated amortization (14,020) (11,115)
Total intangible assets, net 20,470 23,375
Customer Relationships    
Finite-Lived Intangible Assets [Line Items]    
Intangible assets, Gross 22,990 22,990
Accumulated amortization (7,890) (6,223)
Total intangible assets, net 15,100 16,767
Developed technology    
Finite-Lived Intangible Assets [Line Items]    
Intangible assets, Gross 10,600 10,600
Accumulated amortization (5,486) (4,383)
Total intangible assets, net 5,114 6,217
Trade Name    
Finite-Lived Intangible Assets [Line Items]    
Intangible assets, Gross 900 900
Accumulated amortization (644) (509)
Total intangible assets, net $ 256 $ 391
v3.25.3
Other Balance Sheet Information - Intangible assets (Additional Information) (Details) - USD ($)
$ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2025
Sep. 30, 2024
Sep. 30, 2025
Sep. 30, 2024
Goodwill and Intangible Assets Disclosure [Abstract]        
Amortization of intangible assets $ 968 $ 969 $ 2,905 $ 2,906
v3.25.3
Other Balance Sheet Information - Summary of Finite Lived Intangible Assets Amortization Expense (Details)
$ in Thousands
Sep. 30, 2025
USD ($)
Finite-Lived Intangible Assets, Net, Amortization Expense, Rolling Maturity [Abstract]  
2025 - Remaining $ 968
2026 3,873
2027 3,734
2028 3,693
2029 2,554
Thereafter 5,648
Total $ 20,470
v3.25.3
Other Balance Sheet Information - Summary of Other long-term Assets (Details) - USD ($)
$ in Thousands
Sep. 30, 2025
Dec. 31, 2024
Assets, Noncurrent [Abstract]    
Capitalized software costs, net $ 10,091 $ 9,463
Operating lease - ROU asset, net $ 3,210 $ 3,808
Operating Lease, Right-of-Use Asset, Statement of Financial Position [Extensible Enumeration] Total other long-term assets Total other long-term assets
Other long-term assets $ 2,470 $ 3,088
Total other long-term assets $ 15,771 $ 16,359
v3.25.3
Other Balance Sheet Information - Other long-term assets - (Additional Information) (Details) - USD ($)
$ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2025
Sep. 30, 2024
Sep. 30, 2025
Sep. 30, 2024
Research and Development Expenses        
Amortization expense on capitalized research and development costs $ 904 $ 407 $ 2,521 $ 1,118
v3.25.3
Other Balance Sheet Information - Summary of Accrued Expenses and Other Current Liabilities (Details) - USD ($)
$ in Thousands
Sep. 30, 2025
Dec. 31, 2024
Accrued Liabilities and Other Liabilities [Abstract]    
Accrued expenses $ 15,909 $ 13,052
Accrued compensation costs 6,717 8,249
Accrued acquisition consideration 0 1,760
Warranty allowance 515 1,077
Other 2,476 3,107
Total accrued expenses and other current liabilities $ 25,617 $ 27,245
v3.25.3
Other Balance Sheet Information - Summary of Other Long-term Liabilities (Details) - USD ($)
$ in Thousands
Sep. 30, 2025
Dec. 31, 2024
Liabilities, Noncurrent [Abstract]    
Lease liability, noncurrent $ 6,105 $ 7,021
Other long-term liabilities 96 100
Total other long-term liabilities $ 6,201 $ 7,121
Operating Lease, Liability, Noncurrent, Statement of Financial Position [Extensible Enumeration] Total other long-term liabilities Total other long-term liabilities
v3.25.3
Debt - Additional Information (Details) - USD ($)
1 Months Ended 3 Months Ended 9 Months Ended
Dec. 31, 2021
Sep. 30, 2025
Sep. 30, 2024
Sep. 30, 2025
Sep. 30, 2024
Dec. 31, 2024
Debt Instrument [Line Items]            
Credit facility, covenant terms, description       The Senior Revolving Facility contains certain customary affirmative and negative covenants and events of default. Such covenants will, among other things, restrict, subject to certain exceptions, the Company’s ability to (i) engage in certain mergers or consolidations, (ii) sell, lease or transfer all or substantially all of the Company’s assets, (iii) engage in certain transactions with affiliates, (iv) make changes in the nature of the Company’s business and its subsidiaries, and (v) incur additional indebtedness that is secured on a pari passu basis with the Senior Revolving Facility.    
Senior Revolving Facility            
Debt Instrument [Line Items]            
Line of credit facility maximum borrowing capacity $ 75,000,000          
Line of credit facility expiration month year 2026-12          
Debt instrument term 5 years          
Line of credit facility unused capacity commitment fee percentage 0.25%          
Facility fee   $ 47,000 $ 47,000 $ 139,000 $ 134,000  
Debt instrument principal amount   0   $ 0   $ 0
Debt issuance costs $ 688,000          
Senior Revolving Facility | ABR Loan            
Debt Instrument [Line Items]            
Debt instrument basis spread on variable rate       0.50%    
Senior Revolving Facility | SOFR Loan            
Debt Instrument [Line Items]            
Debt instrument basis spread on variable rate 0.10%     1.75%    
Senior Revolving Facility | Base Rate | SOFR Loan            
Debt Instrument [Line Items]            
Debt instrument basis spread on variable rate 0.00%          
Senior Revolving Facility | Federal Funds | ABR Loan            
Debt Instrument [Line Items]            
Debt instrument basis spread on variable rate 3.25%     0.50%    
Senior Revolving Facility | Interest Expense            
Debt Instrument [Line Items]            
Amortization expense   $ 34,000 $ 35,000 $ 106,000 $ 107,000  
Letter of Credit | Sublimit            
Debt Instrument [Line Items]            
Line of credit facility maximum borrowing capacity $ 10,000,000          
Swingline | Sublimit            
Debt Instrument [Line Items]            
Line of credit facility maximum borrowing capacity $ 10,000,000          
v3.25.3
Convertible Preferred Stock and Equity - Additional Information (Details) - USD ($)
3 Months Ended 9 Months Ended
Sep. 30, 2025
Sep. 30, 2024
Sep. 30, 2025
Sep. 30, 2024
Dec. 31, 2024
Mar. 31, 2024
Temporary Equity And Permanent Equity [Line Items]            
Temporary equity shares authorized 50,000,000   50,000,000   50,000,000  
Temporary equity par or stated value per share $ 0.0001   $ 0.0001   $ 0.0001  
Class A common stock, par value $ 0.0001   $ 0.0001   $ 0.0001  
Shares repurchased during period $ 0          
Stock Repurchase Program            
Temporary Equity And Permanent Equity [Line Items]            
Broker fees   $ 98,000 $ 51,000 $ 113,000    
Cost of shares repurchased   17,081,000 4,886,000 23,462,000    
Remaining authorized amount of stock to be repurchased $ 16,751,000 $ 26,660,000 $ 16,751,000 $ 26,660,000    
Class A Common Stock | Stock Repurchase Program            
Temporary Equity And Permanent Equity [Line Items]            
Authorized amount of stock to be repurchased           $ 50,000,000
Number of shares repurchased and retired   9,767,000 5,084,000 12,127,000    
Average price per share   $ 1.75 $ 0.96 $ 1.93    
Preferred Stock            
Temporary Equity And Permanent Equity [Line Items]            
Temporary equity shares authorized 50,000,000   50,000,000      
Temporary equity par or stated value per share $ 0.0001   $ 0.0001      
v3.25.3
Stock-Based Compensation - Additional Information (Details) - USD ($)
$ / shares in Units, $ in Thousands
1 Months Ended 3 Months Ended 6 Months Ended 9 Months Ended
May 14, 2024
Mar. 31, 2025
Aug. 31, 2021
Apr. 30, 2021
Sep. 30, 2025
Mar. 31, 2025
Sep. 30, 2024
Jun. 30, 2025
Sep. 30, 2025
Sep. 30, 2024
Jan. 31, 2025
Dec. 31, 2024
Dec. 31, 2021
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Share-based payment arrangement, expense         $ 2,084   $ 2,958   $ 7,081 $ 9,523      
Common stock, authorized         500,000,000       500,000,000     500,000,000  
Number of Options, Granted         0   0 0 0 2,527,000      
Outstanding Options                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Share-based payment arrangement, expense         $ 184   $ 162   $ 692 $ 1,528      
Vesting of RSUs                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Share-based payment arrangement, expense         1,897   2,793   6,376 7,935      
Unrecognized compensation expense         13,278       $ 13,278        
RSUs                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Unrecognized Compensation Expense Period                 2 years 4 months 24 days        
Employee Stock Option                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Unrecognized compensation expense         $ 1,709       $ 1,709        
Unrecognized Compensation Expense Period                 2 years        
2018 Stock Plan                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Share based compensation arrangement vesting period                 4 years        
Amended 2018 Stock Plan                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Number of Options, Granted       0                  
Amended 2018 Stock Plan | RSUs                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Share based compensation arrangement vesting period       4 years                  
Share-based compensation arrangement, options granted       1,533,000                  
Share-based compensation arrangement by share-based payment award, equity instruments other than options, grants in period, weighted average grant date fair value       $ 21.55                  
Share-based payment arrangement, expense       $ 33,033                  
2021 Equity Incentive Plan | Class A Common Stock                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Common stock, authorized         15,500,000       15,500,000        
Annual additions to the plan 8,900,000                        
2021 Equity Incentive Plan | RSUs                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Share based compensation arrangement vesting period     4 years                    
Employee Stock Purchase Plan                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Share-based payment arrangement, expense         $ 3   $ 3   $ 13 $ 60      
Annual additions to the plan           1,920,000              
Number of shares available for sale   8,889,000     8,761,000 8,889,000   8,889,000 8,761,000     7,109,000  
Employee Stock Purchase Plan | Class A Common Stock                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Share based compensation by share based arrangement, quoted market price on purchase date                 85.00%        
Shares reserved for future issuance         2,000,000       2,000,000        
Percentage of shares reserved for future issuance                 1.00%        
2025 Inducement Equity Incentive Plan                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Performance period   5 years                      
2025 Inducement Equity Incentive Plan | Share-Based Payment Arrangement, Tranche One                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Share based compensation arrangement vesting period   4 years                      
Share based compensation by share based arrangement, shares achieved vesting percentage   50.00%                      
2025 Inducement Equity Incentive Plan | Share-Based Payment Arrangement, Tranche Two                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Share based compensation arrangement vesting period   5 years                      
Share based compensation by share based arrangement, shares achieved but not yet paid vesting percentage   100.00%                      
2025 Inducement Equity Incentive Plan | Common Stock                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Shares reserved for future issuance                     6,500,000    
2025 Inducement Equity Incentive Plan | Time-Based RSUs | Class A Common Stock                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Share-based compensation arrangement, options granted   1,791,000                      
2025 Inducement Equity Incentive Plan | PSUs | Class A Common Stock                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Share-based compensation arrangement, options granted   2,320,000                      
Minimum | 2021 Equity Incentive Plan | RSUs                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Share based compensation arrangement vesting period     1 year                    
Maximum | 2021 Equity Incentive Plan | Class A Common Stock                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Number of shares available for sale 24,400,000                        
Maximum | 2021 Equity Incentive Plan | RSUs                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Share based compensation arrangement vesting period     3 years                    
Maximum | Employee Stock Purchase Plan | Class A Common Stock                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Shares reserved for future issuance                         2,000,000
Maximum | 2025 Inducement Equity Incentive Plan | PSUs                          
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                          
Share based compensation by share based arrangement, quoted market price on purchase date   200.00%                      
v3.25.3
Stock-Based Compensation - Summary of Shares Available for Future Issuances (Details) - 2021 Equity Incentive Plan - shares
shares in Thousands
3 Months Ended
Sep. 30, 2025
Jun. 30, 2025
Mar. 31, 2025
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]      
Shares available, Beginning Balance 8,473 11,759 16,856
Shares available, Ending Balance 9,714 8,473 11,759
Stock Option      
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]      
Stock options forfeited 129 427  
RSUs      
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]      
Stock options issued, net   (5,103) (5,901)
Stock options forfeited 1,362    
v3.25.3
Stock-Based Compensation - Summary of Stock Options Activity (Details) - USD ($)
$ / shares in Units, $ in Thousands
3 Months Ended 6 Months Ended 9 Months Ended 12 Months Ended
Sep. 30, 2025
Jun. 30, 2025
Mar. 31, 2025
Sep. 30, 2024
Jun. 30, 2025
Sep. 30, 2025
Sep. 30, 2024
Dec. 31, 2024
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                
Number of Options, Granted 0     0 0 0 2,527,000  
2018 Stock Plan and 2021 Equity Incentive Plan                
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]                
Number of Options, Beginning Balance 3,738,000 4,165,000 4,165,000   4,165,000 4,165,000    
Number of Options, Forfeited (129,000) (427,000)            
Number of Options, Ending Balance 3,609,000 3,738,000 4,165,000   3,738,000 3,609,000   4,165,000
Number of Options, Exercisable options as of September 30, 2025 2,567,000         2,567,000    
Weighted-Average Exercise Price, Beginning Balance $ 1.77 $ 1.9 $ 1.9   $ 1.9 $ 1.9    
Weighted-Average Exercise Price, Forfeited 3.36 3.07            
Weighted-Average Exercise Price, Ending Balance 1.71 $ 1.77 $ 1.9   $ 1.77 1.71   $ 1.9
Weighted-Average Exercise Price, Exercisable options as of September 30, 2025 $ 1.13         $ 1.13    
Weighted Average Remaining Contractual Life (Years), Balance 5 years 8 months 19 days 6 years 1 month 28 days 6 years 6 months         6 years 8 months 26 days
Weighted Average Remaining Contractual Life (years), Exercisable options as of September 30, 2025 4 years 9 months 21 days              
Aggregate Intrinsic Value $ 1,796 $ 993 $ 1,414   $ 993 $ 1,796   $ 2,445
Aggregate Intrinsic Value, Exercisable options as of September 30, 2025 $ 1,796         $ 1,796    
v3.25.3
Stock-Based Compensation - Summary of Restricted Stock Units Activity (Details) - Restricted Stock Units - 2018 Stock Plan and 2021 Equity Incentive Plan - $ / shares
shares in Thousands
3 Months Ended
Sep. 30, 2025
Jun. 30, 2025
Mar. 31, 2025
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]      
Number of Restricted Stock Units, Beginning Balance 13,328 10,601 5,310
Number of Restricted Stock Units, Granted 252 6,034 6,760
Number of Restricted Stock Units, Vested or distributed (1,272) (438) (906)
Number of Restricted Stock Units, Forfeited (1,379) (2,869) (563)
Number of Restricted Stock Units, Ending Balance 10,929 13,328 10,601
Weighted Average Grant Date Fair Value, Beginning Balance $ 1.53 $ 1.9 $ 2.69
Weighted Average Grant Date Fair Value, Granted 1.33 0.85 1.49
Weighted Average Grant Date Fair Value, Vested or distributed 1.53 3.19 3.52
Weighted Average Grant Date Fair Value, Forfeited 1.82 1.35 1.93
Weighted Average Grant Date Fair Value, Ending Balance $ 1.49 $ 1.53 $ 1.9
v3.25.3
Stock-Based Compensation - Summary of Activity Related to ESPP (Details) - Employee Stock Purchase Plan - shares
shares in Thousands
3 Months Ended
Sep. 30, 2025
Jun. 30, 2025
Mar. 31, 2025
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]      
Shares Available, Beginning balance 8,889 8,889 7,109
Annual additions to the plan     1,920
Shares purchased (128)   (140)
Shares Available, Ending balance 8,761 8,889 8,889
v3.25.3
Stock-Based Compensation - Summary of Fair value of Stock Option Grants (Details)
9 Months Ended
Sep. 30, 2024
Share-Based Compensation Arrangement by Share-Based Payment Award [Line Items]  
Risk free interest 4.09%
Dividend yield 0.00%
Expected volatility 75.00%
Expected life (years) 6 years 3 months
v3.25.3
Stock-Based Compensation - Summary of Fair value of Stock Option Grants (Parenthetical) (Details) - shares
3 Months Ended 6 Months Ended 9 Months Ended
Sep. 30, 2025
Sep. 30, 2024
Jun. 30, 2025
Sep. 30, 2025
Sep. 30, 2024
Share-Based Payment Arrangement, Disclosure [Abstract]          
Options granted 0 0 0 0 2,527,000
v3.25.3
Stock-Based Compensation - Summary of Stock-based Compensation Expense (Details) - USD ($)
$ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2025
Sep. 30, 2024
Sep. 30, 2025
Sep. 30, 2024
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]        
Compensation expense $ 2,084 $ 2,958 $ 7,081 $ 9,523
Cost of revenue        
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]        
Compensation expense 64 286 483 876
Research and Development        
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]        
Compensation expense 730 972 2,672 2,886
Sales and Marketing        
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]        
Compensation expense 134 201 543 497
General and Administrative Expense        
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]        
Compensation expense $ 1,156 $ 1,499 $ 3,383 $ 5,264
v3.25.3
Income Taxes - Additional Information (Details)
3 Months Ended 9 Months Ended
Sep. 30, 2025
Sep. 30, 2024
Sep. 30, 2025
Sep. 30, 2024
Income Tax Disclosure [Abstract]        
Effective tax rate, percent (0.90%) (0.18%) (0.23%) (0.59%)
U.S. statutory rate 21.00%   21.00%  
v3.25.3
Net Loss Per Share - Summary of Computation of Diluted Net Loss per Share Attributable to Common Stockholders (Details) - shares
shares in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2025
Sep. 30, 2024
Sep. 30, 2025
Sep. 30, 2024
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]        
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount 14,539 15,814 14,539 15,814
Common Stock Options and Restricted Stock Units        
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]        
Antidilutive Securities Excluded from Computation of Earnings Per Share, Amount 14,539 15,814 14,539 15,814
v3.25.3
Related-Party Transactions - Additional Information (Details) - USD ($)
$ in Thousands
3 Months Ended 6 Months Ended 9 Months Ended
Sep. 30, 2025
Sep. 30, 2024
Jun. 30, 2024
Sep. 30, 2025
Sep. 30, 2024
Related Party Transaction [Line Items]          
Revenue from customer $ 36,202 $ 40,510   $ 115,854 $ 139,517
Director [Member]          
Related Party Transaction [Line Items]          
Revenue from customer     $ 1,298    
v3.25.3
Commitments and Contingencies - Additional Information (Details) - USD ($)
1 Months Ended 3 Months Ended 9 Months Ended 12 Months Ended
Feb. 28, 2025
Oct. 31, 2024
Jan. 31, 2024
Jul. 31, 2021
Sep. 30, 2025
Sep. 30, 2024
Mar. 31, 2024
Sep. 30, 2025
Sep. 30, 2024
Dec. 31, 2024
Loss Contingencies [Line Items]                    
Return product inventory value     $ 140,000 $ 3,500,000         $ 7,255,000  
Legal expense   $ 1,500,000               $ 1,500,000
Litigation expense subject to court approval $ 11,375,000                  
Legal fees         $ 1,187,000 $ 293,000   $ 4,649,000 $ 293,000  
Accrued legal settlement costs         0     11,375,000    
Committed insurance and third-party contributions         3,650,000     11,150,000    
Accrued committed insurance and third-party contributions settlement         0          
D&O Insurance                    
Loss Contingencies [Line Items]                    
Subject to retention               5,000,000    
Additional insurance coverage               5,000,000    
Director defendant cost covered               10,000,000    
Prepaid Expenses and Other Current Assets                    
Loss Contingencies [Line Items]                    
Loss contingency, receivable         10,150,000     10,150,000   0
Accrued Expenses and Other Current Liabilities                    
Loss Contingencies [Line Items]                    
Loss contingency, accruals         $ 11,375,000     $ 11,375,000   $ 1,500,000
General and Administrative Expenses                    
Loss Contingencies [Line Items]                    
Legal expense             $ 5,300,000      
v3.25.3
Segment Reporting - Additional Information (Details)
$ in Thousands
9 Months Ended
Sep. 30, 2025
USD ($)
Segment
Dec. 31, 2024
USD ($)
Segment Reporting Information [Line Items]    
Number of operating segment | Segment 1  
Number of reportable segment | Segment 1  
Assets | $ $ 335,797 $ 420,176
Segment Reporting, CODM, Profit (Loss) Measure, How Used, Description The CODM uses revenue, gross profit, operating expenses, and net income as the primary measures to assess performance and to make strategic decisions regarding product development, market expansion, and resource allocation.  
Segment Reporting, Expense Information Used by CODM, Description The CODM is regularly provided with the consolidated cost of revenue and consolidated operating expenses as noted on the face of the Condensed Consolidated Statement of Operations and Comprehensive Loss, as these make up the significant expenses included in the measure of the segment profit or loss. Reported segment revenues less the significant expenses defined in accordance with ASC 280-10-50-26A is equal to the reported segment profit or loss, and thus there are no other segment items to disclose herein.  The Company considers these categories significant based on their materiality to the segment’s results and their importance in the CODM’s evaluation of segment performance and resource allocation decisions.  
Segment Reporting, Expense Information Used by CODM, Type [Extensible Enumeration] Consolidated Cost of Revenue and Consolidated Operating Expenses [Member]  
Segment Reporting, CODM, Individual Title and Position or Group Name [Extensible Enumeration] srt:ChiefExecutiveOfficerMember  
Outside United States    
Segment Reporting Information [Line Items]    
Assets | $ $ 11,508 $ 8,023
v3.25.3
Segment Reporting - Summary of Key Financial Performance Measures of Segment (Details) - USD ($)
$ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2025
Jun. 30, 2025
Mar. 31, 2025
Sep. 30, 2024
Jun. 30, 2024
Mar. 31, 2024
Sep. 30, 2025
Sep. 30, 2024
Segment Reporting, Revenue Reconciling Item [Line Items]                
Revenue $ 36,202     $ 40,510     $ 115,854 $ 139,517
Cost of revenue 26,633     27,053     80,055 89,332
Stock compensation 2,084     2,958     7,081 9,523
Depreciation and amortization             6,210 4,730
Total operating expense 16,596     25,194     70,871 78,999
Impairment charge             24,929  
Loss from operations (7,027)     (11,737)     (60,001) (28,814)
Net loss (6,270) $ (10,860) $ (40,184) (9,923) $ (4,605) $ (7,692) (57,314) (22,220)
Professional Services                
Segment Reporting, Revenue Reconciling Item [Line Items]                
Revenue 7,035     3,308     15,255 12,582
Cost of revenue 6,800     6,840     20,330 22,157
Reportable Segment                
Segment Reporting, Revenue Reconciling Item [Line Items]                
Revenue 36,202     40,510     115,854 139,517
Cost of revenue 26,633     27,053     80,055 89,332
Gross profit 9,569     13,457     35,799 50,185
Operating expenses excluding stock compensation and depreciation and amortization 13,286     22,659     60,639 67,925
Stock compensation 2,019     1,366     6,597 7,341
Depreciation and amortization 1,291     1,169     3,635 3,733
Total operating expense 16,596     25,194     70,871 78,999
Impairment charge             24,929  
Loss from operations (7,027)     (11,737)     (60,001) (28,814)
Other segment items 757     1,814     2,687 6,594
Net loss (6,270)     (9,923)     (57,314) (22,220)
Reportable Segment | Hardware                
Segment Reporting, Revenue Reconciling Item [Line Items]                
Revenue 11,506     18,707     45,479 72,460
Cost of revenue 13,836     13,843     40,664 48,845
Reportable Segment | Professional Services                
Segment Reporting, Revenue Reconciling Item [Line Items]                
Revenue 7,035     3,308     15,255 12,582
Cost of revenue 6,800     6,840     20,330 22,157
Reportable Segment | Deferred hub amortization                
Segment Reporting, Revenue Reconciling Item [Line Items]                
Revenue 3,424     5,177     12,701 16,435
Cost of revenue 1,819     2,735     6,559 8,461
Reportable Segment | SaaS                
Segment Reporting, Revenue Reconciling Item [Line Items]                
Revenue 14,237     13,318     42,419 38,040
Cost of revenue $ 4,178     $ 3,635     $ 12,502 $ 9,869
v3.25.3
Subsequent Events - Additional Information (Details)
shares in Thousands
1 Months Ended
Oct. 31, 2025
shares
Scenario Forecast | Vested RSUs and ESPP | Class A Common Stock  
Subsequent Event [Line Items]  
Stock issued 5
Subsequent Events | RSUs | 2025 Inducement Equity Incentive Plan  
Subsequent Event [Line Items]  
Number of Restricted Stock Units, Granted 219