JAMF HOLDING CORP., 10-K filed on 2/27/2025
Annual Report
v3.25.0.1
Cover Page - USD ($)
$ in Billions
 12 Months Ended
Dec. 31, 2024
Feb. 12, 2025
Jun. 28, 2024
Cover [Abstract]      
Document Type 10-K    
Document Annual Report true    
Current Fiscal Year End Date --12-31    
Document Period End Date Dec. 31, 2024    
Document Transition Report false    
Entity File Number 001-39399    
Entity Registrant Name JAMF HOLDING CORP.    
Entity Incorporation, State or Country Code DE    
Entity Tax Identification Number 82-3031543    
Entity Address, Address Line One 100 Washington Ave S    
Entity Address, Address Line Two Suite 900    
Entity Address, City or Town Minneapolis    
Entity Address, State or Province MN    
Entity Address, Postal Zip Code 55401    
City Area Code 612    
Local Phone Number 605-6625    
Title of 12(b) Security Common Stock, $0.001 par value per share    
Trading Symbol JAMF    
Security Exchange Name NASDAQ    
Entity Well-known Seasoned Issuer Yes    
Entity Voluntary Filers No    
Entity Current Reporting Status Yes    
Entity Interactive Data Current Yes    
Entity Filer Category Large Accelerated Filer    
Entity Small Business false    
Entity Emerging Growth Company false    
ICFR Auditor Attestation Flag true    
Document Financial Statement Error Correction [Flag] false    
Entity Shell Company false    
Entity Public Float     $ 1.3
Entity Common Stock, Shares Outstanding   129,390,587  
Documents Incorporated by Reference
Portions of the registrant’s Proxy Statement relating to the 2025 Annual Meeting of Stockholders are incorporated by reference in Part III of this Annual Report on Form 10-K. This Proxy Statement will be filed with the Securities and Exchange Commission within 120 days of the registrant’s fiscal year ended December 31, 2024.
    
Document Fiscal Year Focus 2024    
Document Fiscal Period Focus FY    
Entity Central Index Key 0001721947    
Amendment Flag false    
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Audit Information
 12 Months Ended
Dec. 31, 2024
Audit Information [Abstract]  
Auditor Name Ernst & Young LLP
Auditor Location Minneapolis, Minnesota
Auditor Firm ID 42
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CONSOLIDATED BALANCE SHEETS - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Current assets:    
Cash and cash equivalents $ 224,680 $ 243,576
Trade accounts receivable, net of allowances of $577 and $444 at December 31, 2024 and 2023, respectively 138,791 108,240
Deferred contract costs 27,958 23,508
Prepaid expenses 12,679 14,255
Other current assets 20,549 13,055
Total current assets 424,657 402,634
Equipment and leasehold improvements, net 19,321 15,184
Goodwill 882,593 887,121
Other intangible assets, net 147,823 187,891
Deferred contract costs, non-current 59,663 53,070
Other assets 46,172 43,752
Total assets 1,580,229 1,589,652
Current liabilities:    
Accounts payable 18,405 25,909
Accrued liabilities 68,363 77,447
Income taxes payable 1,014 1,248
Deferred revenue 333,573 317,546
Total current liabilities 421,355 422,150
Deferred revenue, non-current 52,136 55,886
Deferred tax liability, net 5,180 5,952
Convertible senior notes, net 369,514 366,999
Other liabilities 16,061 21,118
Total liabilities 864,246 872,105
Commitments and contingencies (Note 8)
Stockholders’ equity:    
Preferred stock, $0.001 par value, 50,000,000 shares authorized at December 31, 2024 and 2023; no shares issued and outstanding at December 31, 2024 and 2023 0 0
Common stock, $0.001 par value, 500,000,000 shares authorized at December 31, 2024 and 2023; 129,376,245 and 126,938,102 shares issued at December 31, 2024 and 2023, respectively; 129,332,030 and 126,938,102 shares outstanding at December 31, 2024 and 2023, respectively 125 126
Treasury stock, at cost; 44,215 and 0 shares at December 31, 2024 and 2023, respectively (741) 0
Additional paid‑in capital 1,269,264 1,162,993
Accumulated other comprehensive loss (30,060) (26,777)
Accumulated deficit (522,605) (418,795)
Total stockholders’ equity 715,983 717,547
Total liabilities and stockholders’ equity $ 1,580,229 $ 1,589,652
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CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Assets    
Allowance $ 577 $ 444
Stockholders’ equity:    
Preferred stock, par value (in dollars per share) $ 0.001 $ 0.001
Preferred stock, shares authorized ( in shares) 50,000,000 50,000,000
Preferred stock, shares issued (in shares) 0 0
Preferred stock, shares outstanding (in shares) 0 0
Common stock, par value (in dollars per share) $ 0.001 $ 0.001
Common stock, shares authorized (in shares) 500,000,000 500,000,000
Common stock, shares issued (in shares) 129,376,245 126,938,102
Common stock, shares outstanding (in shares) 129,332,030 126,938,102
Treasury stock, at cost (in shares) 44,215 0
v3.25.0.1
CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Revenue:      
Total revenue $ 627,399 $ 560,571 $ 478,776
Cost of revenue:      
Amortization expense 12,511 13,529 19,932
Total cost of revenue 141,328 126,059 119,227
Gross profit 486,071 434,512 359,549
Operating expenses:      
Sales and marketing 252,128 250,757 217,728
Research and development 138,961 134,422 119,906
General and administrative 136,567 135,233 132,562
Amortization expense 27,511 29,349 28,227
Total operating expenses 555,167 549,761 498,423
Loss from operations (69,096) (115,249) (138,874)
Interest income (expense), net 6,615 6,526 (538)
Foreign currency transaction (loss) gain (2,277) 916 (2,802)
Loss before income tax (provision) benefit (64,758) (107,807) (142,214)
Income tax (provision) benefit (3,697) (2,279) 913
Net loss $ (68,455) $ (110,086) $ (141,301)
Net loss per share, basic (in dollars per share) $ (0.53) $ (0.88) $ (1.17)
Net loss per share, diluted (in dollars per share) $ (0.53) $ (0.88) $ (1.17)
Weighted-average shares used to compute net loss per share, basic (in shares) 128,019,692 124,935,620 120,720,972
Weighted-average shares used to compute net loss per share, diluted (in shares) 128,019,692 124,935,620 120,720,972
Subscription      
Revenue:      
Total revenue $ 613,591 $ 543,019 $ 455,007
Cost of revenue:      
Cost of revenue 114,260 98,554 85,479
Services      
Revenue:      
Total revenue 13,562 16,325 19,025
Cost of revenue:      
Cost of revenue 14,557 13,976 13,816
License      
Revenue:      
Total revenue $ 246 $ 1,227 $ 4,744
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CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Statement of Comprehensive Income [Abstract]      
Net loss $ (68,455) $ (110,086) $ (141,301)
Other comprehensive (loss) income:      
Foreign currency translation adjustment (3,283) 13,174 (32,085)
Total other comprehensive (loss) income (3,283) 13,174 (32,085)
Comprehensive loss $ (71,738) $ (96,912) $ (173,386)
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CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY - USD ($)
$ in Thousands
Total
Common Stock
Treasury Stock
Additional Paid‑In Capital
Accumulated Other Comprehensive Loss
Accumulated Deficit
Beginning balance (in shares) at Dec. 31, 2021   119,426,064        
Beginning balance at Dec. 31, 2021 $ 738,426 $ 119 $ 0 $ 913,581 $ (7,866) $ (167,408)
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Exercise of stock options (in shares)   842,188        
Exercise of stock options 5,203 $ 1   5,202    
Vesting of restricted stock units (in shares)   1,895,620        
Vesting of restricted stock units 2 $ 2        
Issuance of common stock under the employee stock purchase plan (in shares)   295,189        
Issuance of common stock under the employee stock purchase plan 6,840     6,840    
Issuance of common stock in connection with business combination (in shares)   711,111        
Issuance of common stock in connection with business combination 15,083 $ 1   15,082    
Stock-based compensation 109,170     109,170    
Foreign currency translation adjustment (32,085)       (32,085)  
Net loss (141,301)         (141,301)
Ending balance (in shares) at Dec. 31, 2022   123,170,172        
Ending balance at Dec. 31, 2022 701,338 $ 123 0 1,049,875 (39,951) (308,709)
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Exercise of stock options (in shares)   845,235        
Exercise of stock options 6,042 $ 1   6,041    
Vesting of restricted stock units (in shares)   2,489,574        
Vesting of restricted stock units 2 $ 2        
Issuance of common stock under the employee stock purchase plan (in shares)   433,121        
Issuance of common stock under the employee stock purchase plan 6,077     6,077    
Stock-based compensation 101,000     101,000    
Foreign currency translation adjustment 13,174       13,174  
Net loss (110,086)         (110,086)
Ending balance (in shares) at Dec. 31, 2023   126,938,102        
Ending balance at Dec. 31, 2023 717,547 $ 126 0 1,162,993 (26,777) (418,795)
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Repurchase and retirement of common stock (in shares)   (2,000,000)        
Repurchase and retirement of common stock (35,357) $ (2)       (35,355)
Exercise of stock options (in shares)   620,889        
Exercise of stock options 3,726 $ 1   3,725    
Vesting of restricted stock units (in shares)   3,438,266        
Shares repurchased for tax withholdings on vesting of restricted stock (in shares)   (44,215)        
Shares repurchased for tax withholdings on vesting of restricted stock (741)   (741)      
Issuance of common stock under the employee stock purchase plan (in shares)   378,988        
Issuance of common stock under the employee stock purchase plan 5,156     5,156    
Stock-based compensation 97,390     97,390    
Foreign currency translation adjustment (3,283)       (3,283)  
Net loss (68,455)         (68,455)
Ending balance (in shares) at Dec. 31, 2024   129,332,030        
Ending balance at Dec. 31, 2024 $ 715,983 $ 125 $ (741) $ 1,269,264 $ (30,060) $ (522,605)
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CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Operating activities      
Net loss $ (68,455) $ (110,086) $ (141,301)
Adjustments to reconcile net loss to cash provided by operating activities:      
Depreciation and amortization expense 46,948 50,298 54,830
Amortization of deferred contract costs 26,917 21,497 16,563
Amortization of capitalized CCA implementation costs 2,669 0 0
Amortization of debt issuance costs 2,843 2,742 2,722
Non-cash lease expense 5,297 5,935 5,869
Impairment of lease right-of-use assets 0 1,077 0
Provision for credit losses and returns 440 472 328
Stock-based compensation 97,390 101,000 109,170
Deferred income tax benefit (497) (1,976) (2,955)
Adjustment to contingent consideration 0 0 694
Other 2,019 (1,673) 3,333
Changes in operating assets and liabilities:      
Trade accounts receivable (31,239) (19,233) (9,487)
Prepaid expenses and other assets (12,160) (11,354) 1,888
Deferred contract costs (38,070) (40,643) (31,134)
Accounts payable (7,582) 9,352 5,891
Accrued liabilities (7,138) 2,690 10,017
Income taxes payable (217) 727 151
Deferred revenue 11,980 23,939 63,426
Other liabilities 47 1,200 0
Net cash provided by operating activities 31,192 35,964 90,005
Investing activities      
Acquisitions, net of cash acquired 0 (18,797) (23,816)
Purchases of equipment and leasehold improvements (9,009) (2,934) (7,727)
Purchase of investments (2,500) (750) (3,100)
Other (292) 5 (139)
Net cash used in investing activities (11,801) (22,476) (34,782)
Financing activities      
Debt issuance costs (1,549) 0 (50)
Cash paid for offering costs (872) 0 (104)
Cash paid for contingent consideration 0 (206) (4,588)
Payment of acquisition-related holdback (6,811) (515) (200)
Repurchase and retirement of common stock (35,357) 0 0
Shares repurchased for tax withholdings on vesting of restricted stock (741) 0 0
Proceeds from the exercise of stock options 3,726 6,042 5,203
Net cash (used in) provided by financing activities (41,604) 5,321 261
Effect of exchange rate changes on cash, cash equivalents, and restricted cash (252) 79 (713)
Net (decrease) increase in cash, cash equivalents, and restricted cash (22,465) 18,888 54,771
Cash, cash equivalents, and restricted cash, beginning of period 250,809 231,921 177,150
Cash, cash equivalents, and restricted cash, end of period 228,344 250,809 231,921
Cash paid for:      
Interest 842 784 763
Income taxes, net of refunds 4,524 3,127 1,747
Non-cash activities:      
Employee stock purchase plan 5,156 6,077 6,840
Operating lease assets obtained in exchange for operating lease liabilities 4,641 732 8,159
Purchases of equipment and leasehold improvements accrued but not paid 832 421 419
Issuance of common stock for the acquisition of business 0 0 15,083
Reconciliation of cash, cash equivalents, and restricted cash within the consolidated balance sheets to the amounts shown in the consolidated statements of cash flows above:      
Cash and cash equivalents 224,680 243,576 224,338
Restricted cash included in other current assets 3,664 3,633 383
Restricted cash included in other assets 0 3,600 7,200
Total cash, cash equivalents, and restricted cash $ 228,344 $ 250,809 $ 231,921
v3.25.0.1
Basis of presentation and description of business
 12 Months Ended
Dec. 31, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]  
Basis of presentation and description of business Basis of presentation and description of business
Description of business
Jamf Holding Corp. and its wholly owned subsidiaries, collectively, are referred to as the “Company,” “we,” “us,” or “our.” We are the standard in managing and securing Apple at work, and we are the only company in the world that provides a complete management and security solution for an Apple-first environment that is designed to be enterprise secure, consumer simple, and protective of personal privacy. We help IT and security teams confidently protect the devices, data, and applications used by their workforce, while providing employees with the powerful and intended Apple experience. With Jamf’s solution, devices can be deployed to employees brand new in the shrink-wrapped box, set up automatically and personalized at first power-on and administered continuously throughout the lifecycle of the device. Our customers are located throughout the world.
Basis of presentation and principles of consolidation
The accompanying consolidated financial statements, which include the accounts of the Company and its wholly owned subsidiaries, have been prepared in accordance with GAAP. All intercompany accounts and transactions have been eliminated.
Use of estimates
The preparation of the consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities as of the reporting date, and the reported amounts of revenue and expenses during the reporting period. These estimates are based on management’s best knowledge of current events and actions that the Company may undertake in the future and include, but are not limited to, revenue recognition, stock-based compensation, the expected period of benefit for deferred contract costs, the fair values of assets acquired and liabilities assumed in business combinations, useful lives for finite-lived assets, recoverability of long-lived assets, the value of ROU assets and lease liabilities, allowance for expected credit losses, commitments and contingencies, and accounting for income taxes and related valuation allowances against deferred tax assets. Actual results could differ from those estimates.
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Summary of significant accounting policies
 12 Months Ended
Dec. 31, 2024
Accounting Policies [Abstract]  
Summary of significant accounting policies Summary of significant accounting policies
Net loss per share of common stock
Basic net loss per common share is calculated by dividing net loss by the weighted-average number of common shares outstanding during the period without consideration for potentially dilutive securities. Diluted net loss per common share is calculated by dividing net loss by the weighted-average number of common shares and potentially dilutive securities outstanding during the period. The potentially dilutive securities include outstanding stock options, unvested RSUs, shares related to the 2026 Notes, and shares issuable pursuant to the 2021 ESPP and are determined by applying either the treasury-stock method or the if-converted method, as applicable. Because we have reported a net loss for the years ended December 31, 2024, 2023, and 2022, the number of shares used to calculate diluted net loss per common share is the same as the number of shares used to calculate basic net loss per common share for those periods given that the potentially dilutive shares would have been anti-dilutive if included in the calculation.
Cash, cash equivalents, and restricted cash
The Company considers any highly liquid investments purchased with original maturities at the time of purchase of three months or less to be cash equivalents. The Company maintains cash in deposit accounts that, at times, may exceed federally insured limits. The Company has not experienced any losses in such accounts. Restricted cash represents cash that is restricted as to withdrawal or usage and consists of cash held back in an escrow fund as partial security for post-closing indemnification claims related to the acquisition of ZecOps. See Note 5 for more information.
Trade accounts receivable, net
Credit is extended to customers in the normal course of business. Trade accounts receivable are recorded at the invoiced amount, net of allowances. The allowance for credit losses is based on an expected loss model that estimates losses over the expected life of the trade accounts receivable. The Company estimates expected credit losses based on the Company’s historical loss information, current and future economic and market conditions, and ongoing review of customers’ account balances. The Company writes-off a receivable against the allowance when a determination is made that the balance is uncollectible and collection of the receivable is no longer being actively pursued. For all periods presented, the allowance for credit losses was not material.
Equipment and leasehold improvements, net
Equipment and leasehold improvements are recorded at cost less accumulated depreciation. Expenditures for renewals and betterments that extend the life of such assets are capitalized. Depreciation is computed using the straight-line method over the estimated useful lives of the assets. These lives are three years for computers and server equipment, three years to five years for software, five years for furniture and fixtures, and the lesser of the lease term or the useful life of the leasehold improvements. Repair and maintenance costs are expensed as incurred. Differences between amounts received and the net carrying value of assets retired or disposed of are charged to income as incurred.
Equipment and leasehold improvements, net are tested for impairment whenever events or circumstances indicate that the carrying amount of an asset may not be recoverable. There were no material impairment losses recognized during the years ended December 31, 2024, 2023, and 2022.
Cloud computing arrangements
The Company incurs costs to implement CCAs that are hosted by third-party vendors. Certain implementation costs associated with CCAs are capitalized when incurred during the application development phase. Amortization is calculated on a straight-line basis over the contractual term of each CCA. Capitalized costs associated with the implementation of CCAs were as follows:
Balance Sheet Classification
December 31, 2024December 31, 2023
(in thousands)
Other current assets
$6,418 $1,860 
Other assets
19,216 10,891 
Capitalized cloud computing implementation costs, gross
25,634 12,751 
Less: accumulated amortization
(2,669)— 
Capitalized cloud computing implementation costs, net
$22,965 $12,751 
Amortization expense related to capitalized CCA implementation costs was $2.7 million for the year ended December 31, 2024.
Business combinations
When the Company acquires a business, the purchase price is allocated to the assets acquired and liabilities assumed based on their estimated fair values as of the date of acquisition. The allocation of the purchase price requires management to make significant estimates in determining the fair value of assets acquired and liabilities assumed, especially with respect to intangible assets. These estimates are inherently uncertain and unpredictable. During the measurement period, which may be up to one year from the acquisition date, adjustments to the fair value of the assets acquired and liabilities assumed may be recorded with the corresponding offset to goodwill. Upon conclusion of the measurement period or final determination of the fair value of the assets acquired and liabilities assumed, whichever comes first, any subsequent adjustments are recorded to the consolidated statements of operations. Acquisition-related costs are expensed as incurred.
Goodwill
Goodwill is tested for impairment at least annually and more frequently if events occur that would indicate that it is more likely than not the fair value of the reporting unit is less than the carrying value. The Company has one reporting unit. If the reporting unit’s carrying value exceeds its fair value, an impairment charge will be recorded based on that difference. The
impairment charge will be limited to the amount of goodwill currently recognized in the Company’s single reporting unit. The Company performed a qualitative assessment of goodwill as of October 1, 2024, and no impairment was identified. No other interim impairment tests were deemed necessary.
Other intangible assets, net
Intangible assets with finite lives include trademarks, customer relationships, developed technology, non-competes, order backlog, and intellectual property. These assets are amortized over their estimated useful lives, which range from 2.5 years to 12 years, on a straight-line basis. Intangible assets with finite lives are tested for impairment whenever events or circumstances indicate that the carrying amount of an asset (asset group) may not be recoverable. An impairment loss is recognized when the carrying amount of an asset exceeds the estimated undiscounted cash flows generated by the asset. The amount of the impairment loss recorded is calculated by the excess of the asset’s carrying value over its fair value. There were no impairment losses recognized during the years ended December 31, 2024, 2023, and 2022.
Operating leases
The Company determines if an arrangement is or contains a lease at inception, which is the date on which the terms of the contract are agreed to and the agreement creates enforceable rights and obligations. The Company recognizes ROU assets and lease liabilities based on the present value of lease payments over the lease term at the commencement date of the lease. The ROU assets also include any initial direct costs incurred and lease payments made at or before the commencement date and are reduced by any lease incentives. The Company does not recognize ROU assets and lease liabilities for leases with a term of twelve months or less.
Future lease payments may include fixed rent escalation clauses or payments that depend on an index (such as the consumer price index). Subsequent changes to an index and other periodic market-rate adjustments to base rent are recorded in variable lease expense in the period incurred.
The Company made an accounting policy election to account for lease and non-lease components in its contracts as a single lease component for all asset classes. The non-lease components typically represent additional services transferred to the Company, such as common area maintenance for real estate, which are variable in nature and recorded in variable lease expense in the period incurred.
The Company uses its incremental borrowing rate to determine the present value of lease payments as the Company’s leases do not have a readily determinable implicit discount rate. The incremental borrowing rate is the rate of interest the Company would have to pay to borrow on a collateralized basis over a similar term and amount in a similar economic environment. Judgement is applied in assessing factors such as Company specific credit risk, lease term, nature and quality of the underlying collateral, currency, and economic environment in determining the incremental borrowing rate to apply to each lease.
ROU assets are tested for impairment whenever events or circumstances indicate that the carrying amount of an asset may not be recoverable. An impairment loss is recognized when the carrying amount of the ROU assets exceed their fair value. The amount of the impairment loss recognized is calculated as the excess of the asset’s carrying value over its fair value. The Company uses a discounted cash flow approach to estimate the fair value of its ROU assets.
Stock repurchases
In May 2024, funds affiliated with Vista sold 8,956,522 shares of our common stock in an underwritten secondary offering. The Company did not receive any proceeds from the sale of common stock by Vista. In connection with this offering, we repurchased 2,000,000 shares of our common stock that were subject to the offering from the underwriters at the per-share price paid by the underwriters, or $17.52 per share, for an aggregate purchase price of $35.4 million. The Company funded the repurchase with existing cash on hand. These shares were purchased on May 16, 2024 and were subsequently retired. The terms and conditions of the stock repurchase were reviewed and approved by each of the audit committee members of our Board and our full Board.
Debt issuance costs
Costs of debt financing are charged to expense over the lives of the related financing agreements. Remaining costs and the future period over which they would be charged to expense are reassessed when amendments to the related financing
agreements or prepayments occur. Debt issuance costs for the Company’s 2026 Notes are recognized as an offset to the liability and are amortized using the effective-interest method.
Foreign currency
Our reporting currency is the U.S. dollar. The functional currency of our foreign operations, except for Jamf Ltd. and its subsidiaries, is the U.S. dollar. The functional currency of Jamf Ltd. and its subsidiaries is the GBP. The assets, liabilities, revenue, and expenses of our foreign operations are remeasured in accordance with ASC 830. Remeasurement adjustments are recorded as foreign currency transaction gain (loss) in the consolidated statements of operations. Assets and liabilities of Jamf Ltd. and its subsidiaries are translated into U.S. dollars based upon exchange rates prevailing at the end of each period. Revenue and expenses of Jamf Ltd. and its subsidiaries are translated at weighted-average exchange rates on a monthly basis. The resulting translation adjustment is included in accumulated other comprehensive loss.
Stock-based compensation
The Company recognizes compensation expense for all stock-based awards granted to our employees and non-employee directors in the consolidated statements of operations based on the estimated fair value of the awards on the date of grant. We use the Black-Scholes option pricing model to estimate the fair value of service-based options and purchase rights granted under the 2021 ESPP. We use the fair market value of our common stock on the date of grant to estimate the fair value of RSUs. We recognize compensation expense for service-based options and RSUs on a straight-line basis over the applicable vesting period. We recognize compensation expense for the purchase rights granted under the 2021 ESPP on a straight-line basis over the offering period. Forfeitures are accounted for as they occur.
Income taxes
We account for income taxes in accordance with ASC 740 under which deferred tax liabilities and assets are recognized for the expected future tax consequences of temporary differences between financial statement carrying amounts and the tax basis of assets and liabilities, NOLs, and tax credit carryforwards. Valuation allowances are established when necessary to reduce deferred tax assets to the amount expected to be realized.
We use a recognition threshold and measurement attribute for the financial statement recognition and measurement of a tax position taken or expected to be taken in a tax return. A tax position is recognized when it is more likely than not that the tax position will be sustained upon examination, including resolution of any related appeals or litigation processes. A tax position that meets the more-likely-than-not recognition threshold is measured at the largest amount of benefit that is greater than 50% likely of being realized upon ultimate settlement with a taxing authority. The standard also provides guidance on derecognition of tax benefits, classification on the balance sheet, interest and penalties, accounting in interim periods, disclosure, and transition.
Revenue recognition
The Company applies ASC 606 and follows the five-step model to determine the appropriate amount of revenue to be recognized. The Company’s revenue is primarily derived from sales of SaaS subscriptions, support and maintenance contracts, software licenses, and related professional services. The Company’s products and services are marketed and sold directly, as well as indirectly through third-party resellers, to the end-user.
The Company assesses the contract term as the period in which the parties to the contract have enforceable rights and obligations. The contract term can differ from the stated term in contracts with certain termination or renewal rights, depending on whether there are substantive penalties associated with those rights. Customer contracts are generally standardized and non-cancelable for the duration of the stated contract term.
Nature of Products and Services
Subscription: Subscription includes SaaS subscription arrangements, which include a promise to allow customers to access software hosted by the Company over the contract period without allowing the customer to take possession of the software or transfer hosting to a third-party. Subscription also includes support and maintenance, which includes when-and-if available software updates and technical support on our perpetual and on-premise term-based subscription licenses. Because the subscription represents a stand-ready obligation to provide a series of distinct periods of access to the subscription, which are all substantially the same and that have the same pattern of transfer to the customer, subscriptions are accounted for as a series and
revenue is recognized ratably over the contract term, beginning at the point when the customer is able to use and benefit from the subscription. Subscription also includes sales of on-premise term-based subscription arrangements. Licenses for on-premise term-based software provide the customer with a right to use the software as it exists when made available to the customer. Revenue from software licenses is recognized upon transfer of control to the customer, which is typically upon making the software available to the customer.
Services: Services, including training, are often sold as part of new software license or subscription contracts. These services are fulfilled by the Company and with the use of other vendors and do not significantly modify, integrate, or otherwise depend on other performance obligations included in the contracts. Services are generally performed over a one- to two-day period and, when sold as part of new software licenses or subscription contracts, at or near the outset of the related contract. When other vendors participate in the provisioning of the services, the Company recognizes the related revenue on a gross basis as the Company is the principal in these arrangements. Revenue related to services is recognized as the Company’s performance obligation is fulfilled. Related fulfillment costs are recognized as incurred.
License: License includes sales of on-premise perpetual software. Licenses for on-premise perpetual software provide the customer with a right to use the software as it exists when made available to the customer. Revenue from on-premise perpetual software licenses is recognized upon transfer of control to the customer, which is typically upon making the software available to the customer.
Certain contracts may include explicit options to renew subscriptions or maintenance at a stated price. These options are generally priced in line with the SSP and therefore do not provide a material right to the customer. If the option provides a material right to the customer, then the material right is accounted for as a separate performance obligation, and the Company recognizes revenue when those future goods or services underlying the option are transferred or when the option expires.
Transaction Price
The transaction price is the amount of consideration to which the Company expects to be entitled in exchange for transferring goods and services to the customer. The transaction price is exclusive of amounts collected on behalf of third parties, such as sales tax and value-added tax.
Significant Judgments
When the Company’s contracts with customers contain multiple performance obligations, the contract transaction price is allocated based on a relative SSP basis to each performance obligation. The Company typically determines SSP based on observable selling prices of its products and services.
In instances where SSP is not directly observable, such as with software licenses that are never sold on a stand-alone basis, SSP is determined using information that may include market conditions and other observable inputs. SSP is typically established as ranges, and the Company typically has more than one SSP range for individual products and services due to the stratification of those products and services by customer class, channel type, and purchase quantity, among other circumstances. The SSP is reassessed periodically or when facts and circumstances change.
Disaggregation of Revenue
The Company separates revenue into subscription and non-subscription categories to disaggregate the revenue that is term-based and renewable from the revenue that is one-time in nature. Revenue from subscription and non-subscription contractual arrangements were as follows:
Years Ended December 31,
202420232022
(in thousands)
SaaS subscription and support and maintenance$592,592 $521,269 $430,613 
On‑premise subscription20,999 21,750 24,394 
Subscription revenue613,591 543,019 455,007 
Professional services13,562 16,325 19,025 
Perpetual licenses246 1,227 4,744 
Non‑subscription revenue13,808 17,552 23,769 
Total revenue$627,399 $560,571 $478,776 
Contract Balances
The timing of revenue recognition may not align with the right to invoice the customer. The Company records accounts receivable when it has the unconditional right to issue an invoice and receive payment regardless of whether revenue has been recognized. For multiyear agreements, the Company will either invoice the customer in full at the inception of the contract or in installments (generally annually at the beginning of each renewal period). If revenue has not yet been recognized, then a contract liability (deferred revenue) is also recorded. Deferred revenue classified as current in the consolidated balance sheets is expected to be recognized as revenue within one year. Non-current deferred revenue will generally be fully recognized within five years. If revenue is recognized in advance of the right to invoice, a contract asset is recorded. For the years ended December 31, 2024, 2023, and 2022, contract assets and the allowance for expected credit losses associated with contract assets were not material.
Changes in contract liabilities, including revenue earned during the period from the beginning contract liability balance and new deferrals of revenue during the period, were as follows:
Years Ended December 31,
202420232022
(in thousands)
Balance, beginning of the period$373,432 $346,150 $282,128 
Acquisitions— 3,230 1,014 
Revenue earned(319,513)(281,536)(222,964)
Deferral of revenue336,925 307,689 287,608 
Other (1)
(5,135)(2,101)(1,636)
Balance, end of the period$385,709 $373,432 $346,150 
(1) Includes contract assets netted against contract liabilities on a contract-by-contract basis.
There were no significant changes to our contract assets and liabilities during the years ended December 31, 2024, 2023, and 2022 outside of our sales activities.
In instances where the timing of revenue recognition differs from the timing of the right to invoice, the Company has determined that a significant financing component generally does not exist. The primary purpose of the Company’s invoicing terms is to provide customers with simplified and predictable ways of purchasing the products and services and not to receive financing from or provide financing to the customer. Additionally, the Company has elected the practical expedient that permits an entity not to recognize a significant financing component if the time between the transfer of a good or service and payment is one year or less. Payment terms on invoiced amounts are typically 30 to 60 days. The Company does not offer rights of return for its products and services in the normal course of business and contracts generally do not include customer acceptance clauses.
Remaining Performance Obligations
Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized, which includes deferred revenue and non-cancelable amounts to be invoiced. As of December 31, 2024, the Company had $552.6 million of remaining performance obligations, with 70% expected to be recognized as revenue over the succeeding 12 months, and the remainder generally expected to be recognized over the three years thereafter.
Deferred Contract Costs
Sales commissions, as well as associated payroll taxes and retirement plan contributions (together, “contract costs”), that are incremental to the acquisition of customer contracts are capitalized using a portfolio approach as deferred contract costs in the consolidated balance sheets when the period of benefit is determined to be greater than one year.
The Company has elected to apply the practical expedient to expense contract costs as incurred when the expected amortization period is one year or less. The judgments made in determining the amount of costs incurred include the portion of the commissions that are expensed in the current period versus the portion of the commissions that are recognized over the expected period of benefit, which often extends beyond the contract term as we generally do not pay commensurate commissions upon renewal of the service contracts. Contract costs are allocated to each performance obligation within the contract and amortized on a straight-line basis over the expected benefit period of the related performance obligations. Contract costs are amortized as a component of sales and marketing expenses in our consolidated statements of operations. We have determined that the expected period of benefit is generally five years based on evaluation of a number of factors, including customer attrition rates, weighted-average useful lives of our customer relationship and developed technology intangible assets, and market factors, including the overall competitive environment and technology life of competitors. Total amortization of contract costs for the years ended December 31, 2024, 2023, and 2022 was $26.9 million, $21.5 million, and $16.6 million, respectively.
The Company periodically reviews these deferred contract costs to determine whether events or changes in circumstances have occurred that could affect the period of benefit of these deferred contract costs. There were no impairment losses recorded during the years ended December 31, 2024, 2023, or 2022.
Concentrations of Risk
For the year ended December 31, 2024, the Company had one distributor that accounted for more than 10% of total revenue. Total receivables related to this distributor were $22.0 million as of December 31, 2024. For the year ended December 31, 2023, the Company had two distributors that each accounted for more than 10% of total revenue. Total receivables related to these distributors were $32.1 million as of December 31, 2023. As of December 31, 2024 and 2023, these distributors accounted for 16% and 30%, respectively, of total receivables.
No single end customer accounted for more than 10% of total revenue for the years ended December 31, 2024 and 2023. No single end customer accounted for more than 10% of total receivables as of December 31, 2024 and 2023.
The Company hosts our cloud service from third-party data center facilities operated by AWS and Azure from several global locations. The Company has internal procedures to restore services in the event of disaster at any of its current data center facilities. Even with these procedures for disaster recovery in place, the Company’s subscription services could be significantly interrupted during the time period following a disaster at one of its sites and the subsequent restoration of services at another site.
Research and development costs and software development costs
All research and development costs are expensed as incurred in accordance with ASC Topic 730, Research and Development. Software development costs required to be capitalized under ASC Topic 985–20, Costs of Software to be Sold, Leased or Marketed, and under ASC Topic 350-40, Internal-Use Software, were not material for the years ended December 31, 2024, 2023, and 2022, except for implementation costs associated with CCAs as discussed above.
Advertising costs
Advertising costs are expensed as incurred and presented within sales and marketing expenses in the consolidated statements of operations. Advertising costs were $26.5 million, $26.2 million, and $22.7 million for the years ended December 31, 2024, 2023, and 2022, respectively.
Interest income (expense), net
The components of interest income (expense), net were as follows:
Years Ended December 31,
202420232022
(in thousands)
Interest income from cash investments
$10,372 $10,096 $3,000 
Interest expense from debt financing
(3,757)(3,570)(3,538)
Interest income (expense), net
$6,615 $6,526 $(538)
Recently issued accounting pronouncements not yet adopted
In December 2024, the FASB issued ASU No. 2024-04, Debt – Debt with Conversion and Other Options (Subtopic 470-20): Induced Conversions of Convertible Debt Instruments to clarify the requirements for determining whether certain settlements of convertible debt instruments should be accounted for as an induced conversion. The standard is effective for annual reporting periods beginning after December 15, 2025 and interim reporting periods within those annual reporting periods and can be applied either prospectively or retrospectively. Early adoption is permitted. The Company is currently evaluating the effect the standard will have on its consolidated financial statements.
In November 2024, the FASB issued ASU No. 2024-03, Income Statement – Reporting Comprehensive Income – Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expenses. This update requires companies to disclose additional information about certain expenses in the notes to the financial statements. The standard is effective for annual reporting periods beginning after December 15, 2026 and interim reporting periods beginning after December 15, 2027 and can be applied either prospectively or retrospectively. Early adoption is permitted. The Company is currently evaluating the effect the standard will have on disclosures within its consolidated financial statements.
In December 2023, the FASB issued ASU No. 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures. This update requires companies to disclose specific categories in the effective tax rate reconciliation as well as provide additional information for reconciling items that meet a quantitative threshold. This update also requires disclosure of disaggregated information related to income taxes paid. This standard is effective for fiscal years beginning after December 15, 2024. Early adoption is permitted. The amendments should be applied on a prospective basis with the option to apply the guidance retrospectively. The Company is currently evaluating the effect the standard will have on disclosures within its consolidated financial statements.
Adoption of new accounting pronouncements
In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures. This update requires disclosure of significant segment expenses regularly provided to the CODM. Additionally, this update requires a description of how the CODM utilizes segment operating profit or loss to assess segment performance. All disclosure requirements in this standard are required for entities with a single reportable segment. The standard is effective for fiscal years beginning after December 15, 2023 and interim periods within fiscal years beginning after December 15, 2024. Early adoption is permitted. The amendments should be applied on a retrospective basis to all periods presented. The Company adopted the standard for the fiscal year ended December 31, 2024. The updates were disclosure only and did not impact the Company’s consolidated financial statements.
v3.25.0.1
Financial instruments fair value
 12 Months Ended
Dec. 31, 2024
Fair Value Disclosures [Abstract]  
Financial instruments fair value Financial instruments fair value
The Company measures its financial instruments in accordance with ASC 820. ASC 820 defines fair value as the price that would be received from selling an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. ASC 820 establishes a three-level fair value hierarchy, which prioritizes the use of observable inputs from active markets and minimizes the use of unobservable inputs when measuring fair value. A level is assigned to each fair
value measurement based on the lowest level of input that is significant to the fair value measurement. The levels of the fair value hierarchy are as follows:
Level 1: Fair value is determined using an unadjusted quoted price in an active market for identical assets or liabilities.
Level 2: Fair value is estimated using inputs other than quoted prices included within Level 1 that are observable, either directly or indirectly.
Level 3: Fair value is estimated using unobservable inputs that are significant to the fair value of the assets or liabilities.
Assets and liabilities measured at fair value on a recurring basis
The Company invests in money market funds with original maturities at the time of purchase of three months or less, which are measured and recorded at fair value on a recurring basis. Money market funds are valued based on quoted market prices in active markets and classified within Level 1 of the fair value hierarchy.
The fair value of these financial instruments were as follows:
December 31, 2024
Level 1Level 2Level 3Total
(in thousands)
Assets
Cash equivalents:
Money market funds$133,523 $— $— $133,523 
Total cash equivalents$133,523 $— $— $133,523 
December 31, 2023
Level 1Level 2Level 3Total
(in thousands)
Assets
Cash equivalents:
Money market funds$151,209 $— $— $151,209 
Total cash equivalents$151,209 $— $— $151,209 
The carrying value of accounts receivable and accounts payable approximate their fair value due to their short maturities and are excluded from the tables above.
The contingent consideration associated with the Digita acquisition in 2019 was measured and recorded at fair value on a recurring basis. The Company made the final payment related to the Digita contingent consideration in the first quarter of 2023. The following table provides a summary of the changes in contingent consideration, which was classified as Level 3:
Years Ended December 31,
20232022
(in thousands)
Balance, beginning of period$6,206 $10,100 
Total losses included in:
Net loss— 694 
Payments(6,206)(4,588)
Balance, end of period$— $6,206 
The change in the fair value of the contingent consideration is included in general and administrative expenses in the consolidated statements of operations. The adjustment for the year ended December 31, 2022 primarily reflected updated assumptions about the probability of growth of subscription services.
Fair value measurements of other financial instruments
The following table presents the net carrying value and estimated fair value of the 2026 Notes, which are not recorded at fair value in the consolidated balance sheets:
December 31, 2024December 31, 2023
Net Carrying ValueEstimated Fair ValueNet Carrying ValueEstimated Fair Value
(in thousands)
2026 Notes
$369,514 $341,981 $366,999 $319,283 
As of December 31, 2024 and 2023, the difference between the net carrying value of the 2026 Notes and the principal amount of $373.8 million represents the unamortized debt issuance costs of $4.2 million and $6.8 million, respectively. See Note 9 for more information. The estimated fair value of the 2026 Notes, which is classified as Level 2, was determined based on quoted bid prices of the 2026 Notes in an over-the-counter market.
v3.25.0.1
Equipment and leasehold improvements
 12 Months Ended
Dec. 31, 2024
Property, Plant and Equipment [Abstract]  
Equipment and leasehold improvements Equipment and leasehold improvements
Equipment and leasehold improvements were as follows:
December 31,
20242023
(in thousands)
Computers$20,920 $19,494 
Software5,301 2,352 
Furniture/fixtures5,084 4,934 
Leasehold improvements18,564 13,658 
Capital in progress3,092 2,063 
Equipment and leasehold improvements, gross52,961 42,501 
Less: accumulated depreciation(33,640)(27,317)
Equipment and leasehold improvements, net$19,321 $15,184 
Depreciation expense was $7.1 million, $7.4 million, and $6.7 million for the years ended December 31, 2024, 2023, and 2022, respectively.
v3.25.0.1
Acquisitions
 12 Months Ended
Dec. 31, 2024
Business Combination, Asset Acquisition, and Joint Venture Formation [Abstract]  
Acquisitions Acquisitions
dataJAR
On July 13, 2023, the Company completed its acquisition of dataJAR, a UK-based leading MSP focused on providing powerful Apple and Jamf services for businesses and educational organizations. dataJAR’s proprietary software provides a single pane of glass for Jamf MSP partners that assist in managing multiple organizations’ deployments, reducing support tickets, and allowing partners to more seamlessly manage devices.
Under the terms of the dataJAR Purchase Agreement, the Company acquired 100% of the equity interest in dataJAR for total purchase consideration of £19.3 million (or approximately $25.1 million using the exchange rate on July 13, 2023), which included (i) £16.6 million (or approximately $21.6 million using the exchange rate on July 13, 2023) paid upon closing, (ii) £0.2 million (or approximately $0.3 million using the exchange rate on July 13, 2023) in cash as partial security for post-closing true-up adjustments, and (iii) £2.5 million (or approximately $3.2 million using the exchange rate on July 13, 2023) in cash as partial security for post-closing indemnification claims to be released 12 months from the closing date. The cash consideration paid upon closing was funded by the Company’s cash on hand. The amount held back as partial security for post-closing true-up adjustments was released in the fourth quarter of 2023. The amount held back as partial security for post-closing indemnification claims was released on July 15, 2024.
In addition, the terms of the dataJAR Purchase Agreement provided for additional future payments to the sellers in the amount of up to £6.5 million (or approximately $8.4 million using the exchange rate on July 13, 2023) if certain key employees continued their employment with the Company through July 13, 2024. This expense was recognized on a straight-line basis
over the requisite service period in general and administrative expenses in the consolidated statements of operations. The Company recognized expense of $4.5 million and $3.7 million related to this agreement during the years ended December 31, 2024 and 2023, respectively. The Company paid £6.5 million (or approximately $8.4 million using the exchange rate on the date of payment) in deferred consideration related to this agreement to the sellers on July 15, 2024.
Acquisition-related expenses of $1.5 million for the year ended December 31, 2023 were expensed as incurred. These expenses were recognized as acquisition costs in general and administrative expenses in the consolidated statement of operations.
The Company finalized its purchase accounting for the dataJAR acquisition in the second quarter of 2024. The following table summarizes the final allocation of the purchase price to the estimated fair values of the assets acquired and liabilities assumed (in thousands):
Assets acquired:
Cash and cash equivalents$2,789 
Trade accounts receivable, net945 
Prepaid expenses1,208 
Other current assets10 
Intangible assets acquired9,400 
Operating lease assets252 
Liabilities assumed:
Accounts payable(605)
Accrued liabilities(599)
Income taxes payable(45)
Deferred revenue(3,230)
Operating lease liabilities(191)
Deferred tax liability(2,398)
Goodwill17,550 
Total purchase consideration$25,086 
The allocation of the purchase price required management to make significant estimates in determining the fair value of assets acquired and liabilities assumed, especially with respect to intangible assets. These estimates included, but were not limited to:
•future expected cash flows from subscription contracts and acquired developed technologies;
•anticipated growth in revenue and churn rates for existing customers;
•obsolescence curves and other useful life assumptions, such as the period of time and intended use of acquired intangible assets in the Company’s product offerings; and
•discount rates.
The goodwill represents the excess of the purchase consideration over the fair value of the underlying net identifiable assets. The goodwill recognized in this acquisition is primarily attributable to expected synergies in sales opportunities across complementary products, customers, and geographies and cross-selling opportunities. The goodwill is not deductible for income tax purposes.
The estimated useful lives and fair values of the identifiable intangible assets acquired were as follows:
Useful LifeGross Value
(in thousands)
Customer relationships
6.0 years$5,000 
Developed technology
5.0 years4,400 
Total identifiable intangible assets$9,400 
The weighted-average useful life of the intangible assets acquired was 5.5 years.
Customer relationships represent the estimated fair value of the underlying relationships with dataJAR customers and were valued using the multi-period excess earnings method. Developed technology represents the estimated fair value of the dataJAR software and was valued using the relief from royalty method.
Pro forma results of operations for this acquisition were not presented as the effects were not material to our financial results.
ZecOps
On November 16, 2022, the Company completed its acquisition of ZecOps, a leader in mobile detection and response, pursuant to the terms of the ZecOps Merger Agreement.
Under the terms of the ZecOps Merger Agreement, the Company acquired 100% of the equity interest in ZecOps for total purchase consideration of $44.5 million. The total purchase consideration included cash consideration of $28.4 million, equity consideration of $15.1 million (based on the closing price of the Company’s common stock on November 16, 2022), and repayment of the $1.0 million SAFE investment in ZecOps the Company entered into in the third quarter of 2022. The cash consideration included (i) $0.3 million in cash held back in an escrow fund as partial security for post-closing true-up adjustments and (ii) $7.2 million in cash held back in an escrow fund as partial security for post-closing indemnification claims with (A) 50% of the then existing escrowed amount to be released 18 months following the closing date and (B) the remaining escrowed amount to be released on March 1, 2025. The cash consideration was funded by the Company’s cash on hand. The amount held back in an escrow fund as partial security for post-closing true-up adjustments was released in the second quarter of 2023. The Company released $3.6 million of the amount held back in an escrow fund as partial security for post-closing indemnification claims in the second quarter of 2024. The equity consideration consisted of up to 711,111 shares of the Company’s common stock, based on (i) the deemed total equity consideration value under the ZecOps Merger Agreement of $19.2 million divided by (ii) the agreed upon floor of the Company’s stock price of $27.00 per share. On the closing date, 710,691 shares of the equity consideration were issued to applicable ZecOps equityholders, and 420 shares were issued into a reserve account, subject to the completion of customary shareholder certifications. The reserved shares were subsequently released in January 2023. In the first quarter of 2023, the Company recorded an immaterial measurement period adjustment.
Acquisition-related expenses of $2.4 million for the year ended December 31, 2022 were expensed as incurred. These expenses were recognized as acquisition costs in general and administrative expenses in the consolidated statement of operations.
During the fourth quarter of 2023, the Company finalized its purchase accounting for the ZecOps acquisition. The following table summarizes the final allocation of the purchase price to the estimated fair values of the assets acquired and liabilities assumed and reflects all measurement period adjustments (in thousands):
Assets acquired:
Cash and cash equivalents$820 
Trade accounts receivable, net448 
Prepaid expenses39 
Other current assets2,104 
Intangible assets acquired9,500 
Operating lease assets104 
Liabilities assumed:
Accounts payable(73)
Accrued liabilities(2,260)
Income taxes payable(48)
Deferred revenue(1,014)
Operating lease liabilities(85)
Deferred tax liability(529)
Goodwill35,458 
Total purchase consideration$44,464 
The allocation of the purchase price required management to make significant estimates in determining the fair value of assets acquired and liabilities assumed, especially with respect to intangible assets. These estimates included, but were not limited to:
•future expected cash flows from subscription contracts and acquired developed technologies;
•time to recreate customer relationships and anticipated growth in revenue;
•research and development costs;
•obsolescence curves and other useful life assumptions, such as the period of time and intended use of acquired intangible assets in the Company’s product offerings;
•discount rates; and
•tax-related valuation allowances.
The goodwill represents the excess of the purchase consideration over the fair value of the underlying net identifiable assets. The goodwill recognized in this acquisition is primarily attributable to expected synergies in sales opportunities across complementary products, customers, and geographies and cross-selling opportunities. The goodwill is not deductible for income tax purposes.
The estimated useful lives and fair values of the identifiable intangible assets acquired were as follows:
Useful LifeGross Value
(in thousands)
Developed technology5.0 years$5,900 
Customer relationships5.0 years2,300 
Non-competes3.0 years1,300 
Total identifiable intangible assets$9,500 
The weighted-average useful life of the intangible assets acquired was 4.7 years.
Developed technology represents the estimated fair value of the features underlying the ZecOps products as well as the platform supporting ZecOps customers and was valued using an excess earnings income approach. Customer relationships represent the estimated fair value of the underlying relationships with ZecOps customers and were valued using a replacement cost method, which estimates the cost to recreate the asset. Non-competes represent the estimated fair value of non-compete agreements acquired from ZecOps and were valued using a with-and-without income approach.
Pro forma results of operations for this acquisition were not presented as the effects were not material to our financial results.
Digita
In 2019, the Company recorded contingent consideration with an estimated fair value of $9.0 million as of the date of acquisition in connection with its purchase of the outstanding membership interests of Digita. The maximum contingent consideration was $15.0 million if the acquired business achieved certain revenue milestones by December 31, 2022. The acquired business achieved the minimum revenue milestones, which resulted in the Company making cash payments of $6.2 million, $4.6 million, and $4.2 million in 2023, 2022, and 2021, respectively, to the former owners of the acquired business. See Note 3 for more information on the fair value of the contingent consideration.
v3.25.0.1
Goodwill and other intangible assets
 12 Months Ended
Dec. 31, 2024
Goodwill and Intangible Assets Disclosure [Abstract]  
Goodwill and other intangible assets Goodwill and other intangible assets
The change in the carrying amount of goodwill was as follows:
Years Ended December 31,
202420232022
(in thousands)
Goodwill, beginning of period$887,121 $856,925 $845,734 
Goodwill acquired— 17,550 38,133 
Measurement period adjustments
— 339 — 
Foreign currency translation adjustment(4,528)12,307 (26,942)
Goodwill, end of period$882,593 $887,121 $856,925 
The gross carrying amount and accumulated amortization of intangible assets other than goodwill were as follows:
December 31, 2024
Useful Life
Gross Carrying Value
Accumulated
Amortization
Foreign Currency Translation
Net Carrying
Value		Weighted‑
Average
Remaining
Useful Life
(in thousands)
Trademarks
8 years
$34,300 $30,584 $— $3,716 0.8 years
Customer relationships
5 ‑ 12 years
257,308 142,131 (1,993)113,184 5.3 years
Developed technology
5 - 6.5 years
75,487 39,826 (5,352)30,309 3.0 years
Non‑competes
3 years
1,349 967 — 382 0.8 years
Intellectual property
5 years
270 38 — 232 4.3 years
Total intangible assets$368,714 $213,546 $(7,345)$147,823 
December 31, 2023
Useful Life
Gross Carrying Value
Accumulated
Amortization
Foreign Currency Translation
Net Carrying
Value		Weighted‑
Average
Remaining
Useful Life
(in thousands)
Trademarks
3 - 8 years
$34,700 $26,630 $(35)$8,035 1.8 years
Customer relationships
5 ‑ 12 years
257,308 119,396 (1,781)136,131 6.2 years
Developed technology
5 - 6.5 years
84,647 36,235 (5,148)43,264 3.9 years
Non‑competes
2.5 - 3 years
3,099 2,267 (172)660 1.8 years
Order backlog
2.5 years
3,800 3,800 (199)(199)0.0 years
Total intangible assets
$383,554 $188,328 $(7,335)$187,891 
Amortization expense was $40.0 million, $42.9 million, and $48.2 million for the years ended December 31, 2024, 2023, and 2022, respectively.
Future estimated amortization expense as of December 31, 2024 is as follows (in thousands):
Years ending December 31:
2025$37,095 
202632,391 
202731,016 
202821,505 
202918,345 
Thereafter7,471 
Total amortization expense$147,823 
There were no impairments to goodwill or intangible assets during the years ended December 31, 2024, 2023, and 2022.
v3.25.0.1
Leases
 12 Months Ended
Dec. 31, 2024
Leases [Abstract]  
Leases Leases
The Company leases office facilities and vehicles under operating lease agreements that have initial terms ranging from 1 to 9 years. Some leases include one or more options to renew, generally at our sole discretion, with renewal terms that can extend the lease term up to 10 years. In addition, certain leases contain termination options, where the rights to terminate are held by either the Company, the lessor, or both parties. These options to extend or terminate a lease are included in the lease terms when it is reasonably certain that the Company will exercise that option. The Company’s leases generally do not contain any material restrictive covenants or residual value guarantees. The Company also leases office equipment under a finance lease agreement with a term of 4 years. The Company’s finance lease was not material to the consolidated financial statements as of December 31, 2024 or 2023.
Supplemental balance sheet information related to the Company’s operating leases is as follows:
LeasesBalance Sheet ClassificationDecember 31, 2024December 31, 2023
(in thousands)
Assets
Operating lease assetsOther assets$16,990 $17,661 
Liabilities
Operating lease liabilities – current
Accrued liabilities$5,079 $5,766 
Operating lease liabilities – non-current
Other liabilities16,006 16,320 
Total operating lease liabilities$21,085 $22,086 
The weighted-average remaining term of the Company’s operating leases was 4.3 years and 4.6 years as of December 31, 2024 and 2023, respectively. The weighted-average discount rate used to measure the present value of the operating lease liabilities was 6.4% and 4.2% as of December 31, 2024 and 2023, respectively.
The components of lease expense were as follows:
Years Ended December 31,
202420232022
(in thousands)
Operating lease cost$6,550 $6,932 $6,882 
Short-term lease cost309 233 281 
Variable lease cost2,973 2,609 2,442 
Total lease expense$9,832 $9,774 $9,605 
During the year ended December 31, 2023, we decided to exit and make available for sublease certain leased office spaces. As a result, we reassessed our asset groupings and evaluated the recoverability of our ROU and other lease related assets and determined that the carrying value was not fully recoverable. We recognized an impairment loss of $1.1 million related to these assets in the fourth quarter of 2023. The impairment loss was recognized in general and administrative expenses in the consolidated statement of operations. As of December 31, 2024, the Company has entered into two sublease agreements. Sublease income associated with these agreements was not material for the year ended December 31, 2024.
Operating lease cost is recognized on a straight-line basis over the lease term. The Company leases certain office facilities with a related party, including the office space in Eau Claire, Wisconsin. Operating lease cost with related parties was $1.0 million, $1.1 million, and $1.1 million for the years ended December 31, 2024, 2023, and 2022, respectively.
For the years ended December 31, 2024, 2023, and 2022, operating cash flows included $7.3 million, $7.6 million, and $6.4 million, respectively, of cash paid for operating lease liabilities.
Maturities of the Company’s operating lease liabilities as of December 31, 2024 were as follows:
Operating Leases
(in thousands)
Years ending December 31:
2025$6,226 
20266,060 
20274,201 
20283,799 
20293,327 
Thereafter397 
Total lease payments24,010 
Less: imputed interest2,925 
Total present value of lease liabilities$21,085 
Leases Leases
The Company leases office facilities and vehicles under operating lease agreements that have initial terms ranging from 1 to 9 years. Some leases include one or more options to renew, generally at our sole discretion, with renewal terms that can extend the lease term up to 10 years. In addition, certain leases contain termination options, where the rights to terminate are held by either the Company, the lessor, or both parties. These options to extend or terminate a lease are included in the lease terms when it is reasonably certain that the Company will exercise that option. The Company’s leases generally do not contain any material restrictive covenants or residual value guarantees. The Company also leases office equipment under a finance lease agreement with a term of 4 years. The Company’s finance lease was not material to the consolidated financial statements as of December 31, 2024 or 2023.
Supplemental balance sheet information related to the Company’s operating leases is as follows:
LeasesBalance Sheet ClassificationDecember 31, 2024December 31, 2023
(in thousands)
Assets
Operating lease assetsOther assets$16,990 $17,661 
Liabilities
Operating lease liabilities – current
Accrued liabilities$5,079 $5,766 
Operating lease liabilities – non-current
Other liabilities16,006 16,320 
Total operating lease liabilities$21,085 $22,086 
The weighted-average remaining term of the Company’s operating leases was 4.3 years and 4.6 years as of December 31, 2024 and 2023, respectively. The weighted-average discount rate used to measure the present value of the operating lease liabilities was 6.4% and 4.2% as of December 31, 2024 and 2023, respectively.
The components of lease expense were as follows:
Years Ended December 31,
202420232022
(in thousands)
Operating lease cost$6,550 $6,932 $6,882 
Short-term lease cost309 233 281 
Variable lease cost2,973 2,609 2,442 
Total lease expense$9,832 $9,774 $9,605 
During the year ended December 31, 2023, we decided to exit and make available for sublease certain leased office spaces. As a result, we reassessed our asset groupings and evaluated the recoverability of our ROU and other lease related assets and determined that the carrying value was not fully recoverable. We recognized an impairment loss of $1.1 million related to these assets in the fourth quarter of 2023. The impairment loss was recognized in general and administrative expenses in the consolidated statement of operations. As of December 31, 2024, the Company has entered into two sublease agreements. Sublease income associated with these agreements was not material for the year ended December 31, 2024.
Operating lease cost is recognized on a straight-line basis over the lease term. The Company leases certain office facilities with a related party, including the office space in Eau Claire, Wisconsin. Operating lease cost with related parties was $1.0 million, $1.1 million, and $1.1 million for the years ended December 31, 2024, 2023, and 2022, respectively.
For the years ended December 31, 2024, 2023, and 2022, operating cash flows included $7.3 million, $7.6 million, and $6.4 million, respectively, of cash paid for operating lease liabilities.
Maturities of the Company’s operating lease liabilities as of December 31, 2024 were as follows:
Operating Leases
(in thousands)
Years ending December 31:
2025$6,226 
20266,060 
20274,201 
20283,799 
20293,327 
Thereafter397 
Total lease payments24,010 
Less: imputed interest2,925 
Total present value of lease liabilities$21,085 
v3.25.0.1
Commitments and contingencies
 12 Months Ended
Dec. 31, 2024
Commitments and Contingencies Disclosure [Abstract]  
Commitments and contingencies Commitments and contingencies
Hosting Services and Other Support Software Agreements
The Company has various contractual agreements for hosting services and other support software. The below table reflects the minimum payments under these agreements as of December 31, 2024 (in thousands):
Years ending December 31:
2025$31,897 
202613,734 
202710,234 
20288,599 
20294,174 
Thereafter— 
$68,638 
As of December 31, 2024, the Company also has a variable obligation of $17.5 million over the term of a three-year contract for third-party hosting services. The Company entered into this contract in May 2022. The variable obligation is not reflected in the table above.
Contingencies
From time to time, the Company is subject to various claims, charges, and litigation. The Company records a liability when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. The Company maintains insurance to cover certain claims. The Company had no material liabilities for contingencies as of December 31, 2024 or 2023. The results of any current or future litigation, proceedings, investigations, or inquiries cannot be predicted with certainty, and regardless of the outcome, litigation, proceedings, investigations, or inquiries can have an adverse impact on us because of defense and settlement costs, diversion of management resources, and other factors.
v3.25.0.1
Debt
 12 Months Ended
Dec. 31, 2024
Debt Disclosure [Abstract]  
Debt Debt
The following table summarizes the balances and availability of our 2026 Notes and 2024 Revolving Credit Facility:
Outstanding (1)
Unutilized AmountInterest RateMaturity Date
December 31,
2024		December 31,
2023		December 31,
2024		December 31,
2023		December 31,
2024		December 31,
2023
(in thousands)
2026 Notes$369,514 $366,999 N/AN/A0.125%0.125%Sept. 1, 2026
2024 Revolving Credit Facility
1,143 N/A$173,857 N/A1.50%
(2)
N/A
May 3, 2029
(1) Represents the net carrying amount of our 2026 Notes and outstanding letters of credit under the 2024 Revolving Credit Facility.
(2) Represents the rate on the outstanding letters of credit under the 2024 Revolving Credit Facility. See further discussion on the interest rate applicable to borrowings under the 2024 Revolving Credit Facility below.
Convertible Senior Notes
On September 17, 2021, the Company issued $373.8 million aggregate principal amount of 0.125% 2026 Notes in a private offering. The 2026 Notes were issued pursuant to the 2026 Notes Indenture, dated September 17, 2021, among the Company, JAMF Software, LLC, as subsidiary guarantor, and U.S. Bank National Association, as trustee. The 2026 Notes are general senior, unsecured obligations of the Company and mature on September 1, 2026, unless earlier converted, redeemed, or repurchased. The 2026 Notes bear interest at a rate of 0.125% per year, payable semiannually in arrears on March 1st and September 1st of each year, beginning on March 1, 2022. The Company recorded the principal amount of the 2026 Notes, net of issuance costs, as a liability in the consolidated balance sheets.
The Company’s net proceeds from the offering were approximately $361.4 million after deducting the initial purchasers’ discounts and commissions and the offering expenses paid by the Company. The Company used (i) approximately $250.0 million of the net proceeds from the offering of the 2026 Notes to repay the Company’s 2021 Term Loan Facility and to pay any associated prepayment penalties and accrued and unpaid interest to the date of repayment and (ii) approximately $36.0 million of the net proceeds from the offering of the 2026 Notes to fund the cost of entering into the Capped Calls and used the remainder of the net proceeds for general corporate purposes, which may include working capital, capital expenditures, and potential acquisitions and strategic transactions.
The 2026 Notes are convertible at the option of the holders at any time prior to the close of business on the business day immediately preceding March 1, 2026, only under the following circumstances: (1) during any calendar quarter commencing after the calendar quarter ending on December 31, 2021 (and only during such calendar quarter), if the last reported sale price of the Company’s common stock for at least 20 trading days (whether or not consecutive) during a period of 30 consecutive trading days ending on, and including, the last trading day of the immediately preceding calendar quarter is greater than or equal to 130% of the conversion price on each applicable trading day; (2) during the five business day period after any ten consecutive trading day period in which the trading price (as defined in the 2026 Notes Indenture) per $1,000 principal amount of the 2026 Notes for each trading day during the five business day period after any ten consecutive trading day period was less than 98% of the product of the last reported sale price of the Company’s common stock and the conversion rate for the 2026 Notes on each such trading day; (3) if the Company calls such 2026 Notes for redemption, at any time prior to the close of business on the scheduled trading day immediately preceding the redemption date, but only with respect to the 2026 Notes called (or deemed called) for redemption; and (4) upon the occurrence of specified corporate events as set forth in the 2026 Notes Indenture. On or after March 1, 2026 until the close of business on the second scheduled trading day immediately preceding the maturity date (September 1, 2026), holders of the 2026 Notes may convert all or any portion of their 2026 Notes at any time, regardless of the foregoing conditions. Upon conversion, the Company may satisfy its conversion obligation by paying or delivering, as the case may be, cash, shares of the Company’s common stock, or a combination of cash and shares of the Company’s common stock, at the Company’s election, in the manner and subject to the terms and conditions provided in the 2026 Notes Indenture. As of December 31, 2024, the conditions allowing holders of the 2026 Notes to convert were not met.
The initial conversion rate for the 2026 Notes is 20.0024 shares of the Company’s common stock per $1,000 principal amount of 2026 Notes, which is equivalent to an initial conversion price of approximately $49.99 per share of common stock. The initial conversion price of the 2026 Notes represents a premium of approximately 40.0% to the last reported sale price of the Company’s common stock on NASDAQ on September 14, 2021. The conversion rate for the 2026 Notes is subject to adjustment under certain circumstances in accordance with the terms of the 2026 Notes Indenture. In addition, following certain
corporate events that occur prior to the maturity date of the 2026 Notes or if the Company delivers a notice of redemption in respect of the 2026 Notes, the Company will, under certain circumstances, increase the conversion rate of the 2026 Notes for a holder who elects to convert its 2026 Notes (or any portion thereof) in connection with such a corporate event or convert its 2026 Notes called (or deemed called) for redemption during the related redemption period (as defined in the 2026 Notes Indenture), as the case may be.
The Company may not redeem the 2026 Notes prior to September 6, 2024. The Company may redeem for cash all or any portion of the 2026 Notes, at its option, on or after September 6, 2024, if the last reported sale price of the common stock has been at least 130% of the conversion price for the 2026 Notes then in effect for at least 20 trading days (whether or not consecutive) during any 30 consecutive trading day period (including the last trading day of such period) ending on, and including, the trading day immediately preceding the date on which the Company provides notice of redemption at a redemption price equal to 100% of the principal amount of the 2026 Notes to be redeemed, plus accrued and unpaid interest, to, but excluding, the redemption date. If the Company redeems less than all the outstanding 2026 Notes, at least $50.0 million aggregate principal amount of 2026 Notes must be outstanding and not subject to redemption as of the date of the relevant notice of redemption. No sinking fund is provided for the 2026 Notes.
If the Company undergoes a fundamental change (as defined in the 2026 Notes Indenture), holders may require, subject to certain conditions and exceptions, the Company to repurchase for cash all or any portion of their 2026 Notes at a fundamental change repurchase price equal to 100% of the principal amount of the 2026 Notes to be repurchased, plus accrued and unpaid interest, to, but excluding, the fundamental change repurchase date.
The 2026 Notes Indenture includes customary covenants and sets forth certain events of default after which the 2026 Notes may be declared immediately due and payable and sets forth certain types of bankruptcy or insolvency events of default involving the Company or its significant subsidiaries after which the 2026 Notes become automatically due and payable.

The following table sets forth the interest expense related to the 2026 Notes for the periods presented:
Years Ended December 31,
202420232022
(in thousands)
Contractual interest expense$467 $467 $467 
Amortization of issuance costs2,515 2,494 2,474 
In 2021, the Company recorded debt issuance costs of $12.4 million related to the issuance of the 2026 Notes as a reduction to the liability in the consolidated balance sheet. Debt issuance costs are amortized to interest expense over the term of the 2026 Notes using the effective interest rate method. The effective interest rate on the 2026 Notes was 0.81% for the years ended December 31, 2024, 2023, and 2022.
Capped Calls
On September 14, 2021, concurrently with the pricing of the 2026 Notes, and on September 17, 2021, concurrently with the initial purchasers’ exercise of their option to purchase additional 2026 Notes, the Company also entered into the Capped Calls with third-party banks. The Capped Calls each have an initial strike price of approximately $49.99 per share, subject to certain adjustments, which corresponds to the initial conversion price of the 2026 Notes. The Capped Calls have initial cap prices of $71.42 per share, subject to certain adjustments. The Capped Calls cover, subject to anti-dilution adjustments, approximately 7.5 million shares of the Company’s common stock. The Capped Calls are generally intended to reduce or offset the potential dilution to the common stock upon any conversion of the 2026 Notes with such reduction or offset, as the case may be, subject to a cap based on the cap price. The Company paid approximately $36.0 million from the net proceeds from the issuance and sale of the 2026 Notes to purchase the Capped Calls and recorded the Capped Calls as a reduction to additional paid-in capital in the consolidated balance sheet. The Capped Calls are subject to either adjustment or termination upon the occurrence of specified extraordinary events affecting the Company, including a merger event, a tender offer, and a nationalization, insolvency or delisting involving the Company. In addition, the Capped Calls are subject to certain specified additional disruption events that may give rise to terminations of the Capped Calls, including changes in law, failures to deliver, and hedging disruptions.
Credit Agreement
On May 3, 2024, the Company entered into the 2024 Credit Agreement to refinance the Company’s 2020 Revolving Credit Facility. The 2024 Credit Agreement provides for the 2024 Revolving Credit Facility of $175.0 million, which may be increased or decreased under specific circumstances, with a $40.0 million letter of credit sublimit and a $50.0 million alternative currency sublimit. In addition, the 2024 Credit Agreement provides for the ability of the Company to request incremental term loan facilities, in a minimum amount of $5.0 million for each facility. The 2024 Credit Agreement is subject to a springing maturity date on or after June 2, 2026 in the event of certain conditions as defined in the 2024 Credit Agreement. The 2024 Credit Agreement contains customary representations and warranties, affirmative covenants, reporting obligations, negative covenants, and events of default. We were in compliance with such covenants as of December 31, 2024. As of December 31, 2024, debt issuance costs related to the 2024 Credit Agreement of $1.6 million were included in other assets in the consolidated balance sheet.
The interest rates applicable to revolving borrowings under the 2024 Credit Agreement are, at the Company’s option, either (i) for ABR Loans, a base rate, which is equal to the greater of (a) the Prime Rate, (b) the NYFRB Rate plus 0.5%, and (c) the Term SOFR Rate for a one month interest period plus 1%, subject to a 1% floor, (ii) for Term Benchmark Loans, a benchmark rate, which is equal to the Term SOFR Rate, the EURIBOR Rate, the TIBOR Rate, the Term CORRA Rate, or the AUD Screen Rate, as applicable, subject to a 0% floor, or (iii) for RFR Loans, the Daily Simple RFR, subject to a 0% floor, plus in the case of each of clauses (i), (ii), and (iii) the Applicable Rate (each term as defined in the 2024 Credit Agreement). The Applicable Rate (i) for ABR Loans range from 0.50% to 1.25% per annum and (ii) Term Benchmark Loans and RFR Loans range from 1.50% to 2.25% per annum, in each case, based on the Senior Secured Net Leverage Ratio (each term as defined in the 2024 Credit Agreement). Base rate borrowings may only be made in dollars. The Company pays a commitment fee during the term of the 2024 Credit Agreement ranging from 0.25% to 0.40% per annum of the average daily undrawn portion of the revolving commitments based on the Senior Secured Net Leverage Ratio.
v3.25.0.1
Stock-based compensation
 12 Months Ended
Dec. 31, 2024
Share-Based Payment Arrangement [Abstract]  
Stock-based compensation Stock-based compensation
The Company’s equity incentive plans provide for granting various stock-based awards to eligible employees, non-employee directors, and consultants of the Company. In addition, the Company offers an employee stock purchase plan to eligible employees.
The Company recognized stock-based compensation expense for all equity arrangements as follows:
Years Ended December 31,
202420232022
(in thousands)
Cost of revenue:
Subscription$11,518 $10,229 $8,854 
Services1,674 1,386 1,299 
Sales and marketing30,299 33,127 33,559 
Research and development25,324 23,719 24,392 
General and administrative28,575 32,539 41,066 
$97,390 $101,000 $109,170 
The tax benefit related to stock-based compensation was not material for the years ended December 31, 2024 and 2023. The Company recognized a tax benefit related to stock-based compensation of $10.1 million for the year ended December 31, 2022.
Equity Incentive Plans
On July 21, 2020, the Company adopted the 2020 Plan. The 2020 Plan provides for grants of (i) stock options, (ii) stock appreciation rights, (iii) restricted shares, (iv) performance awards, (v) other stock-based awards, and (vi) other cash-based awards to eligible employees, non-employee directors, and consultants of the Company. We initially reserved 14,800,000 shares of our common stock for issuance under the 2020 Plan. The total number of shares reserved for issuance under the 2020 Plan increases on January 1st of each of the first 10 calendar years during the term of the 2020 Plan by the lesser of: (i) a number of shares of our common stock equal to 4% of the total number of shares of our common stock outstanding on December 31st of the preceding calendar year or (ii) a number of shares of our common stock as determined by our Board. The
maximum number of shares of common stock available for issuance under the 2020 Plan was 34,261,070 shares as of January 1, 2024. As of December 31, 2024, 14,170,433 shares of common stock are reserved for additional grants under the 2020 Plan.
The 2017 Option Plan became effective November 13, 2017 upon the approval of the Board and, prior to the adoption of the 2020 Plan, served as the umbrella plan for the Company’s stock-based and cash-based incentive compensation program for its officers and other eligible employees. The aggregate number of shares of common stock that may be issued under the 2017 Option Plan may not exceed 8,470,000 shares. As of December 31, 2024, 128,928 shares of common stock are reserved for additional grants under the 2017 Option Plan. All stock options previously granted by the Company were at an exercise price at or above the estimated fair market value of the Company’s common stock as of the grant date.
Return Target Options
The table below summarizes return target option activity for the year ended December 31, 2024:
OptionsWeighted-
Average
Exercise
Price		Weighted-
Average
Remaining
Contractual
Term (Years)		Aggregate
Intrinsic
Value
(in thousands)
Outstanding, December 31, 20232,594,622 $6.61 4.3$29,697 
Exercised(329,347)6.30 3,955 
Outstanding, December 31, 20242,265,275 $6.66 3.7$16,740 
Options exercisable at December 31, 20242,265,275 $6.66 3.7$16,740 
Vested or expected to vest at December 31, 20242,265,275 $6.66 3.7$16,740 
The aggregate intrinsic value in the table above represents the total intrinsic value that would have been received by the optionholders had all optionholders exercised their options on the last day of the period. The Company issues new shares when return target options are exercised. All awards expire after 10 years.
The return target options outstanding on June 27, 2022 were modified such that these options were deemed fully vested as of June 30, 2022. During the three months ended June 30, 2022, with the filing of a Form S-3 “shelf” registration statement, the market condition and the implied performance obligation were deemed to be satisfied and the Company recognized $33.0 million of stock-based compensation expense. The fair value of the awards immediately before the modification was higher than the fair value immediately after the modification and therefore no incremental compensation cost was recognized.
No return target options were granted during the years ended December 31, 2024, 2023, and 2022. The aggregate intrinsic value of the options exercised, which represents the difference between the fair market value of the Company’s common stock on the date of exercise and the exercise price of each option, was $4.0 million, $9.3 million, and $7.9 million for the years ended December 31, 2024, 2023, and 2022, respectively. The total fair value of return target options vested during the year ended December 31, 2022 was $33.0 million. There is no remaining unrecognized compensation expense related to these return target options as of December 31, 2024.
Service-Based Options
The table below summarizes the service-based option activity for the year ended December 31, 2024:
OptionsWeighted‑
Average
Exercise
Price		Weighted‑
Average
Remaining
Contractual
Term (Years)		Aggregate
Intrinsic
Value
(in thousands)
Outstanding, December 31, 20231,048,885 $5.54 3.2$13,129 
Exercised(291,542)5.61 4,001 
Outstanding, December 31, 2024757,343 $5.52 3.0$6,464 
Options exercisable at December 31, 2024757,343 $5.52 3.0$6,464 
Vested or expected to vest at December 31, 2024757,343 $5.52 3.0$6,464 
The aggregate intrinsic value in the table above represents the total intrinsic value that would have been received by the optionholders had all optionholders exercised their options on the last day of the period. Service-based options vest over four years with 25% vesting one year after grant and the remainder vesting ratably on a quarterly basis thereafter. The Company issues new shares when service-based options are exercised. All service-based options outstanding under the Company’s option plans have exercise prices equal to the fair value of the Company’s stock on the grant date. All awards expire after 10 years.
No service-based options were granted during the years ended December 31, 2024, 2023, and 2022. The aggregate intrinsic value of the options exercised, which represents the difference between the fair market value of the Company’s common stock on the date of exercise and the exercise price of each option, was $4.0 million, $2.2 million, and $11.2 million for the years ended December 31, 2024, 2023, and 2022, respectively. There is no remaining unrecognized compensation expense related to service-based options as of December 31, 2024.
Restricted Stock Units
RSU activity for the year ended December 31, 2024 was as follows:
UnitsWeighted-Average Grant Date Fair Value (per share)
Outstanding, December 31, 202310,551,679 $24.49 
Granted5,717,753 17.47 
Vested(3,438,266)25.93 
Forfeited(1,094,021)23.69 
Outstanding, December 31, 202411,737,145 $20.73 
RSUs under the 2020 Plan generally vest ratably on an annual basis over four years. The weighted-average grant date fair value of RSUs granted during the years ended December 31, 2024, 2023, and 2022 was $17.47, $19.45, and $27.50, respectively. There was $177.2 million of unrecognized compensation expense related to unvested RSUs that is expected to be recognized over a weighted-average period of 2.5 years as of December 31, 2024. The total fair value of RSUs vested during the years ended December 31, 2024, 2023, and 2022 was $89.1 million, $74.0 million, and $60.4 million, respectively.
In connection with the Company’s former CEO Dean Hager’s Transition and Retirement Agreement, dated May 2, 2023, and his retirement effective September 1, 2023, the Company recognized incremental stock-based compensation expense related to the modification of vested stock options and acceleration of expense of unvested RSUs through the retirement date of $10.0 million during the year ended December 31, 2023.
Long-Term Incentive Plan
In 2021, the Company offered employees with LTIP grants the opportunity to convert those awards into RSUs under the 2020 Plan. The conversion of the previously outstanding LTIP grants into RSUs resulted in the recognition of $4.5 million of stock-based compensation expense during the year ended December 31, 2022. The expense on the unvested RSUs was recognized on a straight-line basis over the vesting period.
Employee Stock Purchase Plan
On May 25, 2021, the Company adopted the 2021 ESPP. The 2021 ESPP provides for six-month offering periods beginning approximately May 1st and November 1st of each fiscal year and provides eligible employees the opportunity to purchase shares of the Company’s common stock through accumulated payroll deductions at a 15% discount. On each purchase date, the purchase price of the shares is the lesser of (i) 85% of the fair market value of the Company’s common stock on the first day of trading of the offering period or (ii) 85% of the fair market value of the Company’s common stock on the last day of trading of the offering period. Payroll deductions are limited to 15% of an employee’s eligible compensation. The number of shares an employee may purchase during any offering period is limited to an aggregate value of $25,000 per calendar year based on the stock price on the first day of trading of the offering period. As of December 31, 2024 and 2023, the Company withheld, at the employees’ request, $0.8 million and $1.0 million, respectively, of eligible employee compensation, which is included in accrued liabilities in the consolidated balance sheets, for purchases of common stock under the 2021 ESPP.
As of December 31, 2024, 5,588,043 shares of common stock were reserved for future issuance under the 2021 ESPP. The total number of shares reserved for issuance under the 2021 ESPP increases on January 1st of each of the first 10 calendar years after the first offering date by a number of shares of our common stock equal to 1% of the total number of shares of our common stock outstanding on December 31st of the preceding calendar year. The aggregate number of shares issued over the term of the 2021 ESPP will not exceed 16,000,000 shares.
ESPP activity for the years ended December 31, 2024, 2023, and 2022 was as follows:
Years Ended December 31,
202420232022
Shares issued
378,988433,121295,189
Weighted-average purchase price
$13.60 $14.34 $22.80 
Total proceeds (in thousands)
$5,156 $6,077 $6,840 
The grant date fair value of shares issued under the 2021 ESPP equals the sum of (i) 15% of the Company’s quoted stock price on the first day of trading of the offering period and (ii) 85% of the fair market value of a stock option using the Black-Scholes option pricing model. The average grant date fair value for the offering periods under the 2021 ESPP that commenced in 2024, 2023, and 2022 were $4.68, $4.63, and $8.28 per share, respectively. The Company used the following assumptions in the Black-Scholes option pricing model:
Years Ended December 31,
202420232022
Expected term0.5 years0.5 years0.5 years
Expected volatility
40.90% - 40.96%
43.00% - 51.25%
60.05% - 64.90%
Risk-free interest rate
4.42% - 5.43%
5.14% - 5.51%
1.49% - 4.58%
Expected dividend yield—%—%—%
The expected term is based on the duration of the offering period. The expected volatility is based on the Company’s historical data. The risk-free interest rate is based on U.S. Treasury instruments with terms that are consistent with the offering period. The expected dividend yield is zero as we do not currently pay dividends and have no plans to pay dividends in the foreseeable future.
There was $0.5 million of unrecognized compensation expense related to the 2021 ESPP that is expected to be recognized over a period of four months as of December 31, 2024.
v3.25.0.1
Net loss per Share
 12 Months Ended
Dec. 31, 2024
Earnings Per Share [Abstract]  
Net loss per share Net loss per share
The following table sets forth the computation of basic and diluted net loss per share:
Years Ended December 31,
202420232022
(in thousands, except share and per share amounts)
Numerator:
Net loss$(68,455)$(110,086)$(141,301)
Denominator:
Weighted‑average shares used to compute net loss per share, basic and diluted128,019,692 124,935,620 120,720,972 
Basic and diluted net loss per share$(0.53)$(0.88)$(1.17)
The following potentially dilutive securities outstanding have been excluded from the computation of diluted weighted-average shares outstanding because such securities have an anti-dilutive impact due to losses reported:
As of December 31,
202420232022
Stock options outstanding3,022,618 3,643,507 4,488,742 
Unvested restricted stock units11,737,145 10,551,679 8,417,357 
Shares related to the 2026 Notes
7,475,897 7,475,897 7,475,897 
Shares committed under the 2021 ESPP
217,286 238,943 193,977 
Total potentially dilutive securities22,452,946 21,910,026 20,575,973 
v3.25.0.1
Employee benefit plans
 12 Months Ended
Dec. 31, 2024
Retirement Benefits [Abstract]  
Employee benefit plans Employee benefit plans
Employees located in the U.S. are generally eligible to participate in the 401(k) Plan. The 401(k) Plan allows eligible employees to defer a percentage of their annual compensation as defined in the 401(k) Plan on a pre-tax or after-tax basis up to the maximum amount allowed by the Internal Revenue Service. The Company contributes an amount equal to 3 percent of each participant’s eligible compensation each pay period regardless of whether the participant makes elective deferrals. The Company made contributions to the 401(k) Plan of $6.2 million, $6.5 million, and $5.4 million for the years ended December 31, 2024, 2023, and 2022, respectively.
Employees outside of the U.S. who are not covered by the 401(k) Plan may be covered by local defined contribution plans, which are subject to applicable laws and rules of the country where the plans are administered. The Company made contributions to defined contributions plans outside of the U.S. of $3.5 million, $3.2 million, and $2.5 million for the years ended December 31, 2024, 2023, and 2022, respectively.
v3.25.0.1
Income taxes
 12 Months Ended
Dec. 31, 2024
Income Tax Disclosure [Abstract]  
Income taxes Income taxes
The domestic and foreign components of loss before income tax (provision) benefit were as follows:
Years Ended December 31,
202420232022
(in thousands)
Domestic$(36,068)$(80,480)$(123,521)
Foreign(28,690)(27,327)(18,693)
Loss before income tax (provision) benefit
$(64,758)$(107,807)$(142,214)
The components of income tax (provision) benefit attributable to continuing operations were as follows:
Years Ended December 31,
202420232022
(in thousands)
Current:
Federal$— $— $6 
State(303)(456)(154)
Foreign(3,891)(3,799)(1,894)
Total current provision
(4,194)(4,255)(2,042)
Deferred:
Federal(97)(130)268 
State(17)80 170 
Foreign611 2,026 2,517 
Total deferred benefit497 1,976 2,955 
Total income tax (provision) benefit
$(3,697)$(2,279)$913 
The income tax (provision) benefit differs from the amount of income tax benefit determined by applying the statutory U.S. federal income tax rate to pretax loss due to the following:
Years Ended December 31,
202420232022
Statutory U.S. federal income tax rate21.0 %21.0 %21.0 %
State income tax benefit, net of federal tax effect— 1.2 2.5 
Permanent differences(0.2)(0.1)0.1 
Foreign rate differential1.6 1.0 (0.6)
Remeasurement gain/loss— 0.7 — 
Tax credits4.6 3.2 2.0 
Valuation allowance(15.3)(19.8)(21.5)
Stock-based compensation(10.9)(6.1)(1.6)
Transaction costs(0.3)(0.2)(0.4)
Deferred rate change— — 0.4 
Section 162(m)(4.4)(1.4)(1.9)
Foreign withholding taxes(2.7)(1.3)(0.5)
Other0.9 (0.3)1.1 
Effective tax rate(5.7 %)(2.1 %)0.6 %
Significant components of the Company’s deferred income tax assets and liabilities were as follows:
December 31,
20242023
(in thousands)
Deferred tax assets:
Accrued compensation$4,646 $3,582 
Deferred revenue13,542 15,878 
Section 174 capitalization27,366 17,947 
Stock-based compensation19,345 18,949 
Federal tax credits13,815 11,739 
Net operating losses51,180 54,052 
State tax credits3,303 2,901 
Business interest limitation6,173 9,398 
Operating lease liabilities2,679 3,607 
2026 Notes3,126 4,914 
Other2,863 2,713 
Gross deferred tax assets148,038 145,680 
Valuation allowance(94,923)(85,256)
Total deferred tax assets53,115 60,424 
Deferred tax liabilities:
Deferred contract costs(21,547)(19,087)
Operating lease right-of-use assets(1,194)(2,017)
Intangibles and other(34,021)(43,571)
Other(35)(10)
Gross deferred tax liabilities(56,797)(64,685)
Net deferred tax liabilities$(3,682)$(4,261)
The components giving rise to the net deferred tax liabilities detailed above have been included in the consolidated balance sheets as follows:
December 31,
20242023
(in thousands)
Non-current deferred tax assets (1)
$1,498 $1,691 
Non-current deferred tax liabilities(5,180)(5,952)
Net deferred tax liabilities$(3,682)$(4,261)
(1) Included in other assets in the consolidated balance sheets.
As of December 31, 2024 and 2023, the Company established a valuation allowance against certain deferred tax assets in the U.S. and UK to reduce the total to an amount management believes are more likely than not to be realized. Realization of deferred tax assets is dependent upon sufficient future taxable income during the periods when deductible temporary differences and carryforwards are expected to be available to reduce taxable income. The valuation allowance increased by $9.7 million, $21.7 million, and $32.0 million during the years ended December 31, 2024, 2023, and 2022, respectively.
As of December 31, 2024, the Company had a U.S. federal NOL carryforward of approximately $85.5 million, a foreign NOL carryforward of approximately $110.7 million, federal research and development credits of approximately $13.7 million, and foreign research and development credits of approximately $1.9 million. The Company also had tax effected state NOL carryforwards of approximately $5.5 million and state credits for research and development of approximately $4.7 million. Approximately $24.2 million of the federal NOL carryforwards will begin to expire in 2037. The remainder of the federal NOLs of $61.3 million and the foreign NOLs are carried forward indefinitely. The state NOL carryforwards began expiring in 2024 and are available to offset future taxable income or reduce taxes payable through 2041. The federal research and development credits and state research and development credits will begin expiring in 2033 and 2026, respectively.
A company’s ability to utilize a portion of its NOL carryforwards to offset future taxable income may be subject to certain limitations under Section 382 of the Code due to changes in the equity ownership of the company. The Company conducted a Section 382 analysis and determined that although an ownership change occurred in a prior period, all NOLs will be fully available for utilization before expiration.
The Company has not provided for deferred taxes on outside basis differences for investments in its international subsidiaries that are unrelated to unremitted earnings as these basis differences will be indefinitely reinvested. A determination of the unrecognized deferred taxes related to these other components of outstanding basis difference is not practicable to calculate.
A reconciliation of the beginning and ending amount of gross unrecognized tax benefits was as follows:
Years Ended December 31,
202420232022
(in thousands)
Balance, January 1$1,636 $1,272 $1,003 
Additions based on tax positions related to the current year303 312 230 
Additions based on tax positions related to prior years29 52 39 
Balance, December 31$1,968 $1,636 $1,272 
Under the provision for uncertainty in income taxes, the total gross amount of unrecognized tax benefits as of December 31, 2024 and 2023 was approximately $2.3 million and $1.8 million, respectively. As of December 31, 2024 and 2023, the realization of unrecognized tax benefits was not expected to impact the effective rate due to a full valuation allowance on federal and state deferred taxes.
The Company files income tax returns in the U.S. federal jurisdiction, Minnesota, the UK, and various other state and foreign jurisdictions. With few exceptions, the Company is not subject to U.S. federal, foreign, state, and local income tax examinations by tax authorities for years before 2021. It is difficult to predict the final timing and resolution of any particular uncertain tax position. Based on the Company’s assessment of many factors, including past experience and complex judgements about future events, the Company does not currently anticipate significant changes in its uncertain tax positions over the next 12 months.
The Company recognizes interest and penalties accrued related to unrecognized tax benefits as additional income tax expense. The Company did not recognize material income tax expense related to interest and penalties during the years ended December 31, 2024, 2023, and 2022.
v3.25.0.1
Related party transactions
 12 Months Ended
Dec. 31, 2024
Related Party Transactions [Abstract]  
Related party transactions Related party transactions
The Company made pledges to JNGF of nil, $2.4 million, and $1.1 million during the years ended December 31, 2024, 2023, and 2022, respectively. As of December 31, 2024, the Company accrued $1.5 million related to JNGF pledges, which was included in accrued liabilities in the consolidated balance sheet. As of December 31, 2023, the Company accrued $2.7 million related to JNGF pledges, of which $1.5 million was included in accrued liabilities and $1.2 million was included in other liabilities in the consolidated balance sheet. The Company has an ongoing lease agreement for office space in Eau Claire, Wisconsin with an entity in which a related party is a minority owner. See Note 7 for further discussion of this lease agreement. The Company may engage in transactions in the ordinary course of business with significant shareholders or other companies whose directors or officers may also serve as directors or officers for the Company. The Company carries out these transactions on customary terms.
Vista is a U.S.-based investment firm that controls the funds which previously owned a majority of the Company. Vista has sold a portion of its investment in the Company such that its funds no longer own a majority of the Company. However, Vista is deemed a related party in accordance with ASC 850 as it continues to be a principal owner of the Company. Other than the share repurchase disclosed in Note 2, there were no material transactions with Vista or its affiliates during the years ended December 31, 2024, 2023, and 2022.
v3.25.0.1
Segment and geographic information
 12 Months Ended
Dec. 31, 2024
Segment Reporting [Abstract]  
Segment and geographic information Segment and geographic information
Segment Information
Our CODM is our CEO, who reviews financial information presented on a consolidated basis for purposes of making operating decisions, assessing financial performance, and allocating resources. We operate our business as one operating segment and therefore we have one reportable segment. The following table provides significant expenses included in segment operating income regularly provided to our CODM:
Years Ended December 31,
202420232022
(in thousands)
Revenue$627,399 $560,571 $478,776 
Less:
Adjusted cost of revenue (1)
114,639 100,439 88,734 
Adjusted sales and marketing expense (2)
212,491 215,923 183,352 
Adjusted research and development expense (3)
111,446 109,303 94,173 
Adjusted general and administrative expense (4)
85,757 89,523 86,587 
Segment operating income103,066 45,383 25,930 
Adjustments and reconciling items:
Amortization expense40,022 42,878 48,159 
Stock-based compensation97,390 101,000 109,170 
Acquisition-related expense5,262 7,361 4,643 
Acquisition-related earnout— — 694 
Offering costs872 — 124 
Payroll taxes related to stock-based compensation2,947 2,608 2,014 
System transformation costs16,049 4,833 — 
Restructuring charges9,742 1,393 — 
Extraordinary legal settlements and non-recurring litigation costs
(122)559 — 
Consolidated operating loss$(69,096)$(115,249)$(138,874)
(1) Adjusted cost of revenue includes cost of revenue in accordance with GAAP adjusted for amortization expense, stock-based compensation expense, acquisition-related expense, payroll taxes related to stock-based compensation, system transformation costs, and restructuring charges.
(2) Adjusted sales and marketing expense includes sales and marketing expense in accordance with GAAP adjusted for stock-based compensation expense, acquisition-related expense, payroll taxes related to stock-based compensation, system transformation costs, and restructuring charges.
(3) Adjusted research and development expense includes research and development expense in accordance with GAAP adjusted for stock-based compensation expense, acquisition-related expense, payroll taxes related to stock-based compensation, system transformation costs, and restructuring charges.
(4) Adjusted general and administrative expense includes general and administrative expense in accordance with GAAP adjusted for stock-based compensation expense, acquisition-related expense, acquisition-related earnout, offering costs, payroll taxes related to stock-based compensation, system transformation costs, restructuring charges, and extraordinary legal settlements and non-recurring litigation costs.
Our CODM does not review segment asset information for purposes of making operating decisions, assessing financial performance, or allocating resources.
Geographic Information
Revenue by geographic region as determined based on the location where the sale originated were as follows:
Years Ended December 31,
202420232022
(in thousands)
The Americas (1)
$413,704 $377,890 $330,704 
Europe, the Middle East, India, and Africa162,894 140,224 113,861 
Asia Pacific50,801 42,457 34,211 
$627,399 $560,571 $478,776 
(1) The vast majority of our Americas revenue comes from the U.S.
Long-lived assets, which include equipment and leasehold improvements, net and operating lease ROU assets for purposes of this disclosure, by geographic region were as follows:
December 31,
20242023
(in thousands)
The Americas$19,784 $21,489 
Europe, the Middle East, India, and Africa9,447 3,150 
Asia Pacific7,080 8,206 
$36,311 $32,845 
The U.S. held 54% and 65% of the total long-lived assets as of December 31, 2024 and 2023, respectively.
v3.25.0.1
Restructuring activities
 12 Months Ended
Dec. 31, 2024
Restructuring and Related Activities [Abstract]  
Restructuring activities Restructuring activities
On January 25, 2024, the Company announced a workforce reduction plan intended to reduce operating costs, improve operating margins, and continue advancing the Company’s ongoing commitment to profitable growth. The workforce reduction plan impacted approximately 6% of the Company’s full-time employees. The workforce reduction plan was substantially complete by the end of the second quarter of 2024.
Restructuring charges incurred during the year ended December 31, 2024 were as follows (in thousands):
Cost of revenue:
Subscription$7 
Sales and marketing7,304 
Research and development709 
General and administrative1,387 
$9,407 
The table above does not include immaterial amounts related to leases recorded to restructuring charges during the year ended December 31, 2024.
The following table summarizes our restructuring liability included in accrued liabilities in the consolidated balance sheet (in thousands):
Balance, December 31, 2023$351 
Restructuring charges9,407 
Cash payments(8,529)
Balance, December 31, 2024
$1,229 
v3.25.0.1
Condensed financial information (Parent Company only)
 12 Months Ended
Dec. 31, 2024
Condensed Financial Information Disclosure [Abstract]  
Condensed financial information (Parent Company only) Condensed financial information (Parent Company only)
Jamf Holding Corp.
(Parent Company only)
Condensed Balance Sheets
(in thousands, except share and per share amounts)
December 31,
20242023
Assets
Current assets:
Cash and cash equivalents$— $— 
Total current assets— — 
Investment in subsidiaries715,983 717,547 
Total assets$715,983 $717,547 
Liabilities and stockholders’ equity
Current liabilities:
Accrued liabilities
$— $— 
Total current liabilities— — 
Other liabilities— — 
Total liabilities— — 
Commitments and contingencies
Stockholders’ equity:
Preferred stock, $0.001 par value, 50,000,000 shares authorized at December 31, 2024 and 2023; no shares issued and outstanding at December 31, 2024 and 2023
— — 
Common stock, $0.001 par value, 500,000,000 shares authorized at December 31, 2024 and 2023; 129,376,245 and 126,938,102 shares issued at December 31, 2024 and 2023, respectively; 129,332,030 and 126,938,102 shares outstanding at December 31, 2024 and 2023, respectively
125 126 
Treasury stock, at cost; 44,215 and 0 shares at December 31, 2024 and 2023, respectively
(741)— 
Additional paid-in capital1,269,264 1,162,993 
Accumulated other comprehensive loss(30,060)(26,777)
Accumulated deficit(522,605)(418,795)
Total stockholders’ equity715,983 717,547 
Total liabilities and stockholders’ equity$715,983 $717,547 
Jamf Holding Corp.
(Parent Company only)
Condensed Statements of Operations
(in thousands)
Years Ended December 31,
202420232022
Revenue$— $— $— 
Operating expenses— — — 
Loss from operations— — — 
Other income, net— — — 
Loss before income tax (provision) benefit and equity in net loss of subsidiaries
— — — 
Income tax (provision) benefit
— — — 
Equity in net loss of subsidiaries(68,455)(110,086)(141,301)
Net loss$(68,455)$(110,086)$(141,301)
Jamf Holding Corp.
(Parent Company only)
Condensed Statements of Comprehensive Loss
(in thousands)
Years Ended December 31,
202420232022
Net loss$(68,455)$(110,086)$(141,301)
Other comprehensive (loss) income:
Subsidiaries’ other comprehensive (loss) income
(3,283)13,174 (32,085)
Total other comprehensive (loss) income
(3,283)13,174 (32,085)
Comprehensive loss$(71,738)$(96,912)$(173,386)
Basis of presentation
Jamf Holding Corp. is a holding company with no material operations of its own that conducts substantially all of its activities through its subsidiaries. Jamf Holding Corp. has no direct outstanding debt obligations. However, JAMF Holdings Inc., a wholly owned subsidiary, as borrower under the 2024 Credit Agreement, is limited in its ability to declare dividends or make any payment on account of its capital stock to, directly or indirectly, fund a dividend or other distribution to Jamf Holding Corp., subject to limited exceptions, including (1) stock repurchases, (2) unlimited amounts subject to compliance with a 6.0 to 1.0 total leverage ratio giving pro forma effect to any distribution, (3) amounts not to exceed the greater of (i) $25 million and (ii) 35% of EBITDA in any reference period, and (4) payment of Jamf Holding Corp.’s overhead expenses. Due to the aforementioned qualitative restrictions, substantially all of the assets of Jamf Holding Corp.’s subsidiaries are restricted. For a discussion of the 2024 Credit Agreement, see Note 9.
These condensed financial statements have been presented on a “parent-only” basis. Under a parent-only presentation, Jamf Holding Corp.’s investment in subsidiaries is presented under the equity method of accounting. A condensed statement of cash flows was not presented because Jamf Holding Corp. has no material operating, investing, or financing cash flow activities for the years ended December 31, 2024, 2023, and 2022. Certain information and footnote disclosures normally included in financial statements prepared in accordance with GAAP have been condensed or omitted. As such, these parent-only statements should be read in conjunction with the accompanying notes to the consolidated financial statements.
v3.25.0.1
Pay vs Performance Disclosure - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Pay vs Performance Disclosure      
Net loss $ (68,455) $ (110,086) $ (141,301)
v3.25.0.1
Insider Trading Arrangements
 3 Months Ended 12 Months Ended
Dec. 31, 2024
shares
Dec. 31, 2024
shares
Trading Arrangements, by Individual    
Non-Rule 10b5-1 Arrangement Adopted false  
Rule 10b5-1 Arrangement Terminated false  
Non-Rule 10b5-1 Arrangement Terminated false  
Jeff Lendino [Member]    
Trading Arrangements, by Individual    
Material Terms of Trading Arrangement  
On October 1, 2024, Jeff Lendino, the Company’s Chief Legal Officer, entered into a trading plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act. Mr. Lendino’s trading plan provides for the
potential sale of up to 105,159 shares of common stock, including upon the vesting of RSUs, subject to certain conditions, from on or about January 30, 2025 through June 30, 2025.
Name Jeff Lendino  
Title Chief Legal Officer  
Rule 10b5-1 Arrangement Adopted true  
Adoption Date October 1, 2024  
Expiration Date June 30, 2025  
Arrangement Duration 151 days  
Aggregate Available 105,159 105,159
Beth Tschida [Member]    
Trading Arrangements, by Individual    
Material Terms of Trading Arrangement  
On October 3, 2024, Beth Tschida, the Company’s Chief Technology Officer, entered into a trading plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act. Ms. Tschida’s trading plan provides for the potential sale of up to 100,675 shares of common stock, including upon the vesting of RSUs, subject to certain conditions, from on or about March 15, 2025 through July 1, 2025.
Name Beth Tschida  
Title Chief Technology Officer  
Rule 10b5-1 Arrangement Adopted true  
Adoption Date October 3, 2024  
Expiration Date July 1, 2025  
Arrangement Duration 108 days  
Aggregate Available 100,675 100,675
v3.25.0.1
Insider Trading Policies and Procedures
 12 Months Ended
Dec. 31, 2024
Insider Trading Policies and Procedures [Line Items]  
Insider Trading Policies and Procedures Adopted true
v3.25.0.1
Cybersecurity Risk Management and Strategy Disclosure
 12 Months Ended
Dec. 31, 2024
Cybersecurity Risk Management, Strategy, and Governance [Line Items]  
Cybersecurity Risk Management Processes for Assessing, Identifying, and Managing Threats [Text Block]
Cyberattacks, computer malware, viruses, social engineering (including phishing and ransomware attacks), and general hacking are becoming more prevalent and more sophisticated in our industry. To mitigate the adverse impact of these threats to our business, we take a comprehensive approach to cybersecurity risk management and make proactively securing our systems and the data customers, employees, partners, and other stakeholders entrust to us a top priority. Our Board and our management are actively involved in the oversight of our risk management program, of which cybersecurity represents an important component. As described in more detail below, we have established policies, standards, processes, and practices for assessing, identifying, and managing material risks from cybersecurity threats. See “Risk Factors — Risks Related to Our Intellectual Property and IT Systems” for a more comprehensive description of cybersecurity-related risks. We have devoted significant financial and personnel resources to implement and maintain security measures, which are designed to mitigate these risks and meet regulatory requirements and customer expectations, and we intend to continue to make significant investments to maintain the security of our data and cybersecurity infrastructure. There can be no guarantee that our policies and procedures will be properly followed in every instance or that those policies and procedures will be effective. While in the last fiscal year, we did not identify a cybersecurity threat or incident that resulted in a material adverse impact to our business, results of operations, or financial condition, there can be no guarantee that we will not experience or have not experienced such an incident.
Our policies, standards, processes, and practices for assessing, identifying, and managing material risks from cybersecurity threats are integrated into our overall risk management program and are based on frameworks established by the National Institute of Standards and Technology. Cybersecurity risks related to our business, technical operations, privacy, and compliance issues are identified and addressed through a multi-faceted approach including third-party assessments, internal IT audit, IT security, governance, risk, and compliance reviews. To protect, detect, and respond to cybersecurity threats, we aim to conduct the following activities at various intervals during the year, which vary in maturity across our business:
•Regular network and endpoint monitoring;
•24x7 security operations monitoring of our systems, networks, and services to detect and act on weaknesses and potential intrusions;
•Role-based access controls to identify, authenticate, and authorize individuals to access systems based on their job responsibilities;
•Business resiliency planning with disaster recovery and business continuity testing;
•Testing of new products and services and major changes to existing products and services to identify potential security vulnerabilities before release;
•Protection, including encryption, for the secure communication of sensitive data;
•Regular, proactive privacy and cybersecurity reviews of systems and applications, including third-party security practices;
•Auditing of applicable data policies;
•Regular internal and external security audits and penetration tests by third-party security vendors, as well as internal offensive team penetration testing;
•At least annual security awareness training and testing of our employees; and
•Monitoring emerging laws and regulations related to data protection and information security and implementing appropriate changes.
We have implemented incident response processes that focus on preparation for a cybersecurity incident; detection and analysis of a security incident; containment, eradication, and recovery; and post-incident analysis. Our program is designed to evaluate, rank by severity and prioritize response and remediation of security events and data incidents. Incidents are evaluated to determine operational and business impact, as well as privacy considerations. We also conduct tabletop exercises to simulate
responses to cybersecurity incidents and evaluate the effectiveness of our incident response systems. Our team of cybersecurity professionals then collaborates with technical and business stakeholders across our business units to further analyze the risk to the Company, and form detection, mitigation, and remediation strategies. We maintain controls and procedures that are designed to promote prompt escalation of certain cybersecurity incidents so that decisions regarding public disclosure and reporting of such incidents can be made by management and the Audit Committee of our Board in a timely manner.
As part of our risk management program, we perform third-party risk management to identify and mitigate risks from third parties such as vendors, suppliers, and other business partners associated with our use of third-party service providers. Cybersecurity risks are evaluated when determining the selection and oversight of applicable third-party service providers when handling and/or processing our employee, business, or customer data. In addition to new vendor onboarding, we perform risk management during third-party cybersecurity compromise incidents to identify and mitigate risks to us from third-party incidents.
Our cybersecurity policies, standards, processes, and practices are regularly assessed by consultants and external auditors. These assessments include a variety of activities including information security maturity assessments, audits, and independent reviews of our information security control environment and operating effectiveness. We have also obtained industry certifications and attestations.
Cybersecurity Risk Management Processes Integrated [Flag] true
Cybersecurity Risk Management Processes Integrated [Text Block] Our policies, standards, processes, and practices for assessing, identifying, and managing material risks from cybersecurity threats are integrated into our overall risk management program and are based on frameworks established by the National Institute of Standards and Technology. Cybersecurity risks related to our business, technical operations, privacy, and compliance issues are identified and addressed through a multi-faceted approach including third-party assessments, internal IT audit, IT security, governance, risk, and compliance reviews.
Cybersecurity Risk Management Third Party Engaged [Flag] true
Cybersecurity Risk Third Party Oversight and Identification Processes [Flag] true
Cybersecurity Risk Materially Affected or Reasonably Likely to Materially Affect Registrant [Flag] false
Cybersecurity Risk Board of Directors Oversight [Text Block]
Cybersecurity is an important part of our risk management processes and an area of focus for our Board and management. Our Audit Committee is responsible for the primary oversight of risks from cybersecurity threats. Members of the Audit Committee receive quarterly updates from management regarding matters of cybersecurity. This includes existing and new cybersecurity risks, status on how management is addressing and/or mitigating those risks, cybersecurity and data privacy incidents (if any), and status on key information security initiatives. Our Board members also engage in ad hoc conversations with management on cybersecurity-related news events and discuss any updates to our cybersecurity risk management and strategy officers.
Our cybersecurity risk management and strategy processes are overseen by leaders from our enterprise operations, compliance, and legal teams, including our Chief Information Officer, Chief Information Security Officer, and Chief Legal Officer. Such individuals have extensive prior work experience in various roles involving information technology, including security, auditing, compliance, systems, and programming. These individuals are informed about, and monitor the prevention, mitigation, detection, and remediation of cybersecurity incidents through their management of, and participation in, the cybersecurity risk management and strategy processes described above, including the operation of our incident response plan, and report to the Audit Committee on any appropriate items.
Cybersecurity Risk Board Committee or Subcommittee Responsible for Oversight [Text Block] Cybersecurity is an important part of our risk management processes and an area of focus for our Board and management. Our Audit Committee is responsible for the primary oversight of risks from cybersecurity threats.
Cybersecurity Risk Process for Informing Board Committee or Subcommittee Responsible for Oversight [Text Block] Members of the Audit Committee receive quarterly updates from management regarding matters of cybersecurity. This includes existing and new cybersecurity risks, status on how management is addressing and/or mitigating those risks, cybersecurity and data privacy incidents (if any), and status on key information security initiatives.
Cybersecurity Risk Role of Management [Text Block]
Cybersecurity is an important part of our risk management processes and an area of focus for our Board and management. Our Audit Committee is responsible for the primary oversight of risks from cybersecurity threats. Members of the Audit Committee receive quarterly updates from management regarding matters of cybersecurity. This includes existing and new cybersecurity risks, status on how management is addressing and/or mitigating those risks, cybersecurity and data privacy incidents (if any), and status on key information security initiatives. Our Board members also engage in ad hoc conversations with management on cybersecurity-related news events and discuss any updates to our cybersecurity risk management and strategy officers.
Our cybersecurity risk management and strategy processes are overseen by leaders from our enterprise operations, compliance, and legal teams, including our Chief Information Officer, Chief Information Security Officer, and Chief Legal Officer. Such individuals have extensive prior work experience in various roles involving information technology, including security, auditing, compliance, systems, and programming. These individuals are informed about, and monitor the prevention, mitigation, detection, and remediation of cybersecurity incidents through their management of, and participation in, the cybersecurity risk management and strategy processes described above, including the operation of our incident response plan, and report to the Audit Committee on any appropriate items.
Cybersecurity Risk Management Positions or Committees Responsible [Flag] true
Cybersecurity Risk Management Positions or Committees Responsible [Text Block]
Cybersecurity is an important part of our risk management processes and an area of focus for our Board and management. Our Audit Committee is responsible for the primary oversight of risks from cybersecurity threats. Members of the Audit Committee receive quarterly updates from management regarding matters of cybersecurity. This includes existing and new cybersecurity risks, status on how management is addressing and/or mitigating those risks, cybersecurity and data privacy incidents (if any), and status on key information security initiatives. Our Board members also engage in ad hoc conversations with management on cybersecurity-related news events and discuss any updates to our cybersecurity risk management and strategy officers.
Our cybersecurity risk management and strategy processes are overseen by leaders from our enterprise operations, compliance, and legal teams, including our Chief Information Officer, Chief Information Security Officer, and Chief Legal Officer. Such individuals have extensive prior work experience in various roles involving information technology, including security, auditing, compliance, systems, and programming. These individuals are informed about, and monitor the prevention, mitigation, detection, and remediation of cybersecurity incidents through their management of, and participation in, the cybersecurity risk management and strategy processes described above, including the operation of our incident response plan, and report to the Audit Committee on any appropriate items.
Cybersecurity Risk Management Expertise of Management Responsible [Text Block] Our cybersecurity risk management and strategy processes are overseen by leaders from our enterprise operations, compliance, and legal teams, including our Chief Information Officer, Chief Information Security Officer, and Chief Legal Officer. Such individuals have extensive prior work experience in various roles involving information technology, including security, auditing, compliance, systems, and programming.
Cybersecurity Risk Process for Informing Management or Committees Responsible [Text Block] Such individuals have extensive prior work experience in various roles involving information technology, including security, auditing, compliance, systems, and programming. These individuals are informed about, and monitor the prevention, mitigation, detection, and remediation of cybersecurity incidents through their management of, and participation in, the cybersecurity risk management and strategy processes described above, including the operation of our incident response plan, and report to the Audit Committee on any appropriate items.
Cybersecurity Risk Management Positions or Committees Responsible Report to Board [Flag] true
v3.25.0.1
Summary of significant accounting policies (Policies)
 12 Months Ended
Dec. 31, 2024
Accounting Policies [Abstract]  
Basis of presentation The accompanying consolidated financial statements, which include the accounts of the Company and its wholly owned subsidiaries, have been prepared in accordance with GAAP.
Principles of consolidation All intercompany accounts and transactions have been eliminated.
Use of estimates
Use of estimates
The preparation of the consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities as of the reporting date, and the reported amounts of revenue and expenses during the reporting period. These estimates are based on management’s best knowledge of current events and actions that the Company may undertake in the future and include, but are not limited to, revenue recognition, stock-based compensation, the expected period of benefit for deferred contract costs, the fair values of assets acquired and liabilities assumed in business combinations, useful lives for finite-lived assets, recoverability of long-lived assets, the value of ROU assets and lease liabilities, allowance for expected credit losses, commitments and contingencies, and accounting for income taxes and related valuation allowances against deferred tax assets. Actual results could differ from those estimates.
Net loss per share of common stock
Net loss per share of common stock
Basic net loss per common share is calculated by dividing net loss by the weighted-average number of common shares outstanding during the period without consideration for potentially dilutive securities. Diluted net loss per common share is calculated by dividing net loss by the weighted-average number of common shares and potentially dilutive securities outstanding during the period. The potentially dilutive securities include outstanding stock options, unvested RSUs, shares related to the 2026 Notes, and shares issuable pursuant to the 2021 ESPP and are determined by applying either the treasury-stock method or the if-converted method, as applicable. Because we have reported a net loss for the years ended December 31, 2024, 2023, and 2022, the number of shares used to calculate diluted net loss per common share is the same as the number of shares used to calculate basic net loss per common share for those periods given that the potentially dilutive shares would have been anti-dilutive if included in the calculation.
Cash, cash equivalents, and restricted cash
Cash, cash equivalents, and restricted cash
The Company considers any highly liquid investments purchased with original maturities at the time of purchase of three months or less to be cash equivalents. The Company maintains cash in deposit accounts that, at times, may exceed federally insured limits. The Company has not experienced any losses in such accounts. Restricted cash represents cash that is restricted as to withdrawal or usage and consists of cash held back in an escrow fund as partial security for post-closing indemnification claims related to the acquisition of ZecOps.
Trade accounts receivable, net
Trade accounts receivable, net
Credit is extended to customers in the normal course of business. Trade accounts receivable are recorded at the invoiced amount, net of allowances. The allowance for credit losses is based on an expected loss model that estimates losses over the expected life of the trade accounts receivable. The Company estimates expected credit losses based on the Company’s historical loss information, current and future economic and market conditions, and ongoing review of customers’ account balances. The Company writes-off a receivable against the allowance when a determination is made that the balance is uncollectible and collection of the receivable is no longer being actively pursued. For all periods presented, the allowance for credit losses was not material.
Equipment and leasehold improvements, net
Equipment and leasehold improvements, net
Equipment and leasehold improvements are recorded at cost less accumulated depreciation. Expenditures for renewals and betterments that extend the life of such assets are capitalized. Depreciation is computed using the straight-line method over the estimated useful lives of the assets. These lives are three years for computers and server equipment, three years to five years for software, five years for furniture and fixtures, and the lesser of the lease term or the useful life of the leasehold improvements. Repair and maintenance costs are expensed as incurred. Differences between amounts received and the net carrying value of assets retired or disposed of are charged to income as incurred.
Equipment and leasehold improvements, net are tested for impairment whenever events or circumstances indicate that the carrying amount of an asset may not be recoverable.
Cloud computing arrangements
Cloud computing arrangements
The Company incurs costs to implement CCAs that are hosted by third-party vendors. Certain implementation costs associated with CCAs are capitalized when incurred during the application development phase. Amortization is calculated on a straight-line basis over the contractual term of each CCA.
Business combinations
Business combinations
When the Company acquires a business, the purchase price is allocated to the assets acquired and liabilities assumed based on their estimated fair values as of the date of acquisition. The allocation of the purchase price requires management to make significant estimates in determining the fair value of assets acquired and liabilities assumed, especially with respect to intangible assets. These estimates are inherently uncertain and unpredictable. During the measurement period, which may be up to one year from the acquisition date, adjustments to the fair value of the assets acquired and liabilities assumed may be recorded with the corresponding offset to goodwill. Upon conclusion of the measurement period or final determination of the fair value of the assets acquired and liabilities assumed, whichever comes first, any subsequent adjustments are recorded to the consolidated statements of operations. Acquisition-related costs are expensed as incurred.
Goodwill
Goodwill
Goodwill is tested for impairment at least annually and more frequently if events occur that would indicate that it is more likely than not the fair value of the reporting unit is less than the carrying value. The Company has one reporting unit. If the reporting unit’s carrying value exceeds its fair value, an impairment charge will be recorded based on that difference. The
impairment charge will be limited to the amount of goodwill currently recognized in the Company’s single reporting unit. The Company performed a qualitative assessment of goodwill as of October 1, 2024, and no impairment was identified. No other interim impairment tests were deemed necessary.
Other intangibles, net
Other intangible assets, net
Intangible assets with finite lives include trademarks, customer relationships, developed technology, non-competes, order backlog, and intellectual property. These assets are amortized over their estimated useful lives, which range from 2.5 years to 12 years, on a straight-line basis. Intangible assets with finite lives are tested for impairment whenever events or circumstances indicate that the carrying amount of an asset (asset group) may not be recoverable. An impairment loss is recognized when the carrying amount of an asset exceeds the estimated undiscounted cash flows generated by the asset. The amount of the impairment loss recorded is calculated by the excess of the asset’s carrying value over its fair value.
Operating leases
Operating leases
The Company determines if an arrangement is or contains a lease at inception, which is the date on which the terms of the contract are agreed to and the agreement creates enforceable rights and obligations. The Company recognizes ROU assets and lease liabilities based on the present value of lease payments over the lease term at the commencement date of the lease. The ROU assets also include any initial direct costs incurred and lease payments made at or before the commencement date and are reduced by any lease incentives. The Company does not recognize ROU assets and lease liabilities for leases with a term of twelve months or less.
Future lease payments may include fixed rent escalation clauses or payments that depend on an index (such as the consumer price index). Subsequent changes to an index and other periodic market-rate adjustments to base rent are recorded in variable lease expense in the period incurred.
The Company made an accounting policy election to account for lease and non-lease components in its contracts as a single lease component for all asset classes. The non-lease components typically represent additional services transferred to the Company, such as common area maintenance for real estate, which are variable in nature and recorded in variable lease expense in the period incurred.
The Company uses its incremental borrowing rate to determine the present value of lease payments as the Company’s leases do not have a readily determinable implicit discount rate. The incremental borrowing rate is the rate of interest the Company would have to pay to borrow on a collateralized basis over a similar term and amount in a similar economic environment. Judgement is applied in assessing factors such as Company specific credit risk, lease term, nature and quality of the underlying collateral, currency, and economic environment in determining the incremental borrowing rate to apply to each lease.
ROU assets are tested for impairment whenever events or circumstances indicate that the carrying amount of an asset may not be recoverable. An impairment loss is recognized when the carrying amount of the ROU assets exceed their fair value. The amount of the impairment loss recognized is calculated as the excess of the asset’s carrying value over its fair value. The Company uses a discounted cash flow approach to estimate the fair value of its ROU assets.
Debt issuance costs
Debt issuance costs
Costs of debt financing are charged to expense over the lives of the related financing agreements. Remaining costs and the future period over which they would be charged to expense are reassessed when amendments to the related financing
agreements or prepayments occur. Debt issuance costs for the Company’s 2026 Notes are recognized as an offset to the liability and are amortized using the effective-interest method.
Foreign currency
Foreign currency
Our reporting currency is the U.S. dollar. The functional currency of our foreign operations, except for Jamf Ltd. and its subsidiaries, is the U.S. dollar. The functional currency of Jamf Ltd. and its subsidiaries is the GBP. The assets, liabilities, revenue, and expenses of our foreign operations are remeasured in accordance with ASC 830. Remeasurement adjustments are recorded as foreign currency transaction gain (loss) in the consolidated statements of operations. Assets and liabilities of Jamf Ltd. and its subsidiaries are translated into U.S. dollars based upon exchange rates prevailing at the end of each period. Revenue and expenses of Jamf Ltd. and its subsidiaries are translated at weighted-average exchange rates on a monthly basis. The resulting translation adjustment is included in accumulated other comprehensive loss.
Stock-based compensation
Stock-based compensation
The Company recognizes compensation expense for all stock-based awards granted to our employees and non-employee directors in the consolidated statements of operations based on the estimated fair value of the awards on the date of grant. We use the Black-Scholes option pricing model to estimate the fair value of service-based options and purchase rights granted under the 2021 ESPP. We use the fair market value of our common stock on the date of grant to estimate the fair value of RSUs. We recognize compensation expense for service-based options and RSUs on a straight-line basis over the applicable vesting period. We recognize compensation expense for the purchase rights granted under the 2021 ESPP on a straight-line basis over the offering period. Forfeitures are accounted for as they occur.
Income taxes
Income taxes
We account for income taxes in accordance with ASC 740 under which deferred tax liabilities and assets are recognized for the expected future tax consequences of temporary differences between financial statement carrying amounts and the tax basis of assets and liabilities, NOLs, and tax credit carryforwards. Valuation allowances are established when necessary to reduce deferred tax assets to the amount expected to be realized.
We use a recognition threshold and measurement attribute for the financial statement recognition and measurement of a tax position taken or expected to be taken in a tax return. A tax position is recognized when it is more likely than not that the tax position will be sustained upon examination, including resolution of any related appeals or litigation processes. A tax position that meets the more-likely-than-not recognition threshold is measured at the largest amount of benefit that is greater than 50% likely of being realized upon ultimate settlement with a taxing authority. The standard also provides guidance on derecognition of tax benefits, classification on the balance sheet, interest and penalties, accounting in interim periods, disclosure, and transition.
Revenue recognition
Revenue recognition
The Company applies ASC 606 and follows the five-step model to determine the appropriate amount of revenue to be recognized. The Company’s revenue is primarily derived from sales of SaaS subscriptions, support and maintenance contracts, software licenses, and related professional services. The Company’s products and services are marketed and sold directly, as well as indirectly through third-party resellers, to the end-user.
The Company assesses the contract term as the period in which the parties to the contract have enforceable rights and obligations. The contract term can differ from the stated term in contracts with certain termination or renewal rights, depending on whether there are substantive penalties associated with those rights. Customer contracts are generally standardized and non-cancelable for the duration of the stated contract term.
Nature of Products and Services
Subscription: Subscription includes SaaS subscription arrangements, which include a promise to allow customers to access software hosted by the Company over the contract period without allowing the customer to take possession of the software or transfer hosting to a third-party. Subscription also includes support and maintenance, which includes when-and-if available software updates and technical support on our perpetual and on-premise term-based subscription licenses. Because the subscription represents a stand-ready obligation to provide a series of distinct periods of access to the subscription, which are all substantially the same and that have the same pattern of transfer to the customer, subscriptions are accounted for as a series and
revenue is recognized ratably over the contract term, beginning at the point when the customer is able to use and benefit from the subscription. Subscription also includes sales of on-premise term-based subscription arrangements. Licenses for on-premise term-based software provide the customer with a right to use the software as it exists when made available to the customer. Revenue from software licenses is recognized upon transfer of control to the customer, which is typically upon making the software available to the customer.
Services: Services, including training, are often sold as part of new software license or subscription contracts. These services are fulfilled by the Company and with the use of other vendors and do not significantly modify, integrate, or otherwise depend on other performance obligations included in the contracts. Services are generally performed over a one- to two-day period and, when sold as part of new software licenses or subscription contracts, at or near the outset of the related contract. When other vendors participate in the provisioning of the services, the Company recognizes the related revenue on a gross basis as the Company is the principal in these arrangements. Revenue related to services is recognized as the Company’s performance obligation is fulfilled. Related fulfillment costs are recognized as incurred.
License: License includes sales of on-premise perpetual software. Licenses for on-premise perpetual software provide the customer with a right to use the software as it exists when made available to the customer. Revenue from on-premise perpetual software licenses is recognized upon transfer of control to the customer, which is typically upon making the software available to the customer.
Certain contracts may include explicit options to renew subscriptions or maintenance at a stated price. These options are generally priced in line with the SSP and therefore do not provide a material right to the customer. If the option provides a material right to the customer, then the material right is accounted for as a separate performance obligation, and the Company recognizes revenue when those future goods or services underlying the option are transferred or when the option expires.
Transaction Price
The transaction price is the amount of consideration to which the Company expects to be entitled in exchange for transferring goods and services to the customer. The transaction price is exclusive of amounts collected on behalf of third parties, such as sales tax and value-added tax.
Significant Judgments
When the Company’s contracts with customers contain multiple performance obligations, the contract transaction price is allocated based on a relative SSP basis to each performance obligation. The Company typically determines SSP based on observable selling prices of its products and services.
In instances where SSP is not directly observable, such as with software licenses that are never sold on a stand-alone basis, SSP is determined using information that may include market conditions and other observable inputs. SSP is typically established as ranges, and the Company typically has more than one SSP range for individual products and services due to the stratification of those products and services by customer class, channel type, and purchase quantity, among other circumstances. The SSP is reassessed periodically or when facts and circumstances change.
Disaggregation of Revenue
The Company separates revenue into subscription and non-subscription categories to disaggregate the revenue that is term-based and renewable from the revenue that is one-time in nature. Revenue from subscription and non-subscription contractual arrangements were as follows:
Years Ended December 31,
202420232022
(in thousands)
SaaS subscription and support and maintenance$592,592 $521,269 $430,613 
On‑premise subscription20,999 21,750 24,394 
Subscription revenue613,591 543,019 455,007 
Professional services13,562 16,325 19,025 
Perpetual licenses246 1,227 4,744 
Non‑subscription revenue13,808 17,552 23,769 
Total revenue$627,399 $560,571 $478,776 
Contract Balances
The timing of revenue recognition may not align with the right to invoice the customer. The Company records accounts receivable when it has the unconditional right to issue an invoice and receive payment regardless of whether revenue has been recognized. For multiyear agreements, the Company will either invoice the customer in full at the inception of the contract or in installments (generally annually at the beginning of each renewal period). If revenue has not yet been recognized, then a contract liability (deferred revenue) is also recorded. Deferred revenue classified as current in the consolidated balance sheets is expected to be recognized as revenue within one year. Non-current deferred revenue will generally be fully recognized within five years. If revenue is recognized in advance of the right to invoice, a contract asset is recorded. For the years ended December 31, 2024, 2023, and 2022, contract assets and the allowance for expected credit losses associated with contract assets were not material.
Changes in contract liabilities, including revenue earned during the period from the beginning contract liability balance and new deferrals of revenue during the period, were as follows:
Years Ended December 31,
202420232022
(in thousands)
Balance, beginning of the period$373,432 $346,150 $282,128 
Acquisitions— 3,230 1,014 
Revenue earned(319,513)(281,536)(222,964)
Deferral of revenue336,925 307,689 287,608 
Other (1)
(5,135)(2,101)(1,636)
Balance, end of the period$385,709 $373,432 $346,150 
(1) Includes contract assets netted against contract liabilities on a contract-by-contract basis.
There were no significant changes to our contract assets and liabilities during the years ended December 31, 2024, 2023, and 2022 outside of our sales activities.
In instances where the timing of revenue recognition differs from the timing of the right to invoice, the Company has determined that a significant financing component generally does not exist. The primary purpose of the Company’s invoicing terms is to provide customers with simplified and predictable ways of purchasing the products and services and not to receive financing from or provide financing to the customer. Additionally, the Company has elected the practical expedient that permits an entity not to recognize a significant financing component if the time between the transfer of a good or service and payment is one year or less. Payment terms on invoiced amounts are typically 30 to 60 days. The Company does not offer rights of return for its products and services in the normal course of business and contracts generally do not include customer acceptance clauses.
Remaining Performance Obligations
Revenue allocated to remaining performance obligations represents contracted revenue that has not yet been recognized, which includes deferred revenue and non-cancelable amounts to be invoiced. As of December 31, 2024, the Company had $552.6 million of remaining performance obligations, with 70% expected to be recognized as revenue over the succeeding 12 months, and the remainder generally expected to be recognized over the three years thereafter.
Deferred Contract Costs
Sales commissions, as well as associated payroll taxes and retirement plan contributions (together, “contract costs”), that are incremental to the acquisition of customer contracts are capitalized using a portfolio approach as deferred contract costs in the consolidated balance sheets when the period of benefit is determined to be greater than one year.
The Company has elected to apply the practical expedient to expense contract costs as incurred when the expected amortization period is one year or less. The judgments made in determining the amount of costs incurred include the portion of the commissions that are expensed in the current period versus the portion of the commissions that are recognized over the expected period of benefit, which often extends beyond the contract term as we generally do not pay commensurate commissions upon renewal of the service contracts. Contract costs are allocated to each performance obligation within the contract and amortized on a straight-line basis over the expected benefit period of the related performance obligations. Contract costs are amortized as a component of sales and marketing expenses in our consolidated statements of operations. We have determined that the expected period of benefit is generally five years based on evaluation of a number of factors, including customer attrition rates, weighted-average useful lives of our customer relationship and developed technology intangible assets, and market factors, including the overall competitive environment and technology life of competitors. Total amortization of contract costs for the years ended December 31, 2024, 2023, and 2022 was $26.9 million, $21.5 million, and $16.6 million, respectively.
The Company periodically reviews these deferred contract costs to determine whether events or changes in circumstances have occurred that could affect the period of benefit of these deferred contract costs. There were no impairment losses recorded during the years ended December 31, 2024, 2023, or 2022.
Concentrations of risk
Concentrations of Risk
For the year ended December 31, 2024, the Company had one distributor that accounted for more than 10% of total revenue. Total receivables related to this distributor were $22.0 million as of December 31, 2024. For the year ended December 31, 2023, the Company had two distributors that each accounted for more than 10% of total revenue. Total receivables related to these distributors were $32.1 million as of December 31, 2023. As of December 31, 2024 and 2023, these distributors accounted for 16% and 30%, respectively, of total receivables.
No single end customer accounted for more than 10% of total revenue for the years ended December 31, 2024 and 2023. No single end customer accounted for more than 10% of total receivables as of December 31, 2024 and 2023.
The Company hosts our cloud service from third-party data center facilities operated by AWS and Azure from several global locations. The Company has internal procedures to restore services in the event of disaster at any of its current data center facilities. Even with these procedures for disaster recovery in place, the Company’s subscription services could be significantly interrupted during the time period following a disaster at one of its sites and the subsequent restoration of services at another site.
Research and development costs and software development costs
Research and development costs and software development costs
All research and development costs are expensed as incurred in accordance with ASC Topic 730, Research and Development. Software development costs required to be capitalized under ASC Topic 985–20, Costs of Software to be Sold, Leased or Marketed, and under ASC Topic 350-40, Internal-Use Software, were not material for the years ended December 31, 2024, 2023, and 2022, except for implementation costs associated with CCAs as discussed above.
Advertising costs
Advertising costs
Advertising costs are expensed as incurred and presented within sales and marketing expenses in the consolidated statements of operations.
Recently issued accounting pronouncements not yet adopted and Adoption of new accounting pronouncements
Recently issued accounting pronouncements not yet adopted
In December 2024, the FASB issued ASU No. 2024-04, Debt – Debt with Conversion and Other Options (Subtopic 470-20): Induced Conversions of Convertible Debt Instruments to clarify the requirements for determining whether certain settlements of convertible debt instruments should be accounted for as an induced conversion. The standard is effective for annual reporting periods beginning after December 15, 2025 and interim reporting periods within those annual reporting periods and can be applied either prospectively or retrospectively. Early adoption is permitted. The Company is currently evaluating the effect the standard will have on its consolidated financial statements.
In November 2024, the FASB issued ASU No. 2024-03, Income Statement – Reporting Comprehensive Income – Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expenses. This update requires companies to disclose additional information about certain expenses in the notes to the financial statements. The standard is effective for annual reporting periods beginning after December 15, 2026 and interim reporting periods beginning after December 15, 2027 and can be applied either prospectively or retrospectively. Early adoption is permitted. The Company is currently evaluating the effect the standard will have on disclosures within its consolidated financial statements.
In December 2023, the FASB issued ASU No. 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures. This update requires companies to disclose specific categories in the effective tax rate reconciliation as well as provide additional information for reconciling items that meet a quantitative threshold. This update also requires disclosure of disaggregated information related to income taxes paid. This standard is effective for fiscal years beginning after December 15, 2024. Early adoption is permitted. The amendments should be applied on a prospective basis with the option to apply the guidance retrospectively. The Company is currently evaluating the effect the standard will have on disclosures within its consolidated financial statements.
Adoption of new accounting pronouncements
In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures. This update requires disclosure of significant segment expenses regularly provided to the CODM. Additionally, this update requires a description of how the CODM utilizes segment operating profit or loss to assess segment performance. All disclosure requirements in this standard are required for entities with a single reportable segment. The standard is effective for fiscal years beginning after December 15, 2023 and interim periods within fiscal years beginning after December 15, 2024. Early adoption is permitted. The amendments should be applied on a retrospective basis to all periods presented. The Company adopted the standard for the fiscal year ended December 31, 2024. The updates were disclosure only and did not impact the Company’s consolidated financial statements.
Assets and liabilities measured at fair value on a recurring basis
Assets and liabilities measured at fair value on a recurring basis
The Company invests in money market funds with original maturities at the time of purchase of three months or less, which are measured and recorded at fair value on a recurring basis. Money market funds are valued based on quoted market prices in active markets and classified within Level 1 of the fair value hierarchy.
Segment and geographic information
Segment Information
Our CODM is our CEO, who reviews financial information presented on a consolidated basis for purposes of making operating decisions, assessing financial performance, and allocating resources.
v3.25.0.1
Summary of significant accounting policies (Tables)
 12 Months Ended
Dec. 31, 2024
Accounting Policies [Abstract]  
Schedule of Capitalized Costs Associated with Implementation of Cloud Computing Arrangements Capitalized costs associated with the implementation of CCAs were as follows:
Balance Sheet Classification
December 31, 2024December 31, 2023
(in thousands)
Other current assets
$6,418 $1,860 
Other assets
19,216 10,891 
Capitalized cloud computing implementation costs, gross
25,634 12,751 
Less: accumulated amortization
(2,669)— 
Capitalized cloud computing implementation costs, net
$22,965 $12,751 
Schedule of Disaggregation of Revenue Revenue from subscription and non-subscription contractual arrangements were as follows:
Years Ended December 31,
202420232022
(in thousands)
SaaS subscription and support and maintenance$592,592 $521,269 $430,613 
On‑premise subscription20,999 21,750 24,394 
Subscription revenue613,591 543,019 455,007 
Professional services13,562 16,325 19,025 
Perpetual licenses246 1,227 4,744 
Non‑subscription revenue13,808 17,552 23,769 
Total revenue$627,399 $560,571 $478,776 
Schedule of Changes in Contract Liabilities
Changes in contract liabilities, including revenue earned during the period from the beginning contract liability balance and new deferrals of revenue during the period, were as follows:
Years Ended December 31,
202420232022
(in thousands)
Balance, beginning of the period$373,432 $346,150 $282,128 
Acquisitions— 3,230 1,014 
Revenue earned(319,513)(281,536)(222,964)
Deferral of revenue336,925 307,689 287,608 
Other (1)
(5,135)(2,101)(1,636)
Balance, end of the period$385,709 $373,432 $346,150 
(1) Includes contract assets netted against contract liabilities on a contract-by-contract basis.
Schedule of Components of Interest Income (Expense), Net
The components of interest income (expense), net were as follows:
Years Ended December 31,
202420232022
(in thousands)
Interest income from cash investments
$10,372 $10,096 $3,000 
Interest expense from debt financing
(3,757)(3,570)(3,538)
Interest income (expense), net
$6,615 $6,526 $(538)
v3.25.0.1
Financial instruments fair value (Tables)
 12 Months Ended
Dec. 31, 2024
Fair Value Disclosures [Abstract]  
Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis
The fair value of these financial instruments were as follows:
December 31, 2024
Level 1Level 2Level 3Total
(in thousands)
Assets
Cash equivalents:
Money market funds$133,523 $— $— $133,523 
Total cash equivalents$133,523 $— $— $133,523 
December 31, 2023
Level 1Level 2Level 3Total
(in thousands)
Assets
Cash equivalents:
Money market funds$151,209 $— $— $151,209 
Total cash equivalents$151,209 $— $— $151,209 
Schedule of Changes in Contingent Consideration Classified as Level 3 The following table provides a summary of the changes in contingent consideration, which was classified as Level 3:
Years Ended December 31,
20232022
(in thousands)
Balance, beginning of period$6,206 $10,100 
Total losses included in:
Net loss— 694 
Payments(6,206)(4,588)
Balance, end of period$— $6,206 
Schedule of Carrying Values and Estimated Fair Values of Debt Instruments
The following table presents the net carrying value and estimated fair value of the 2026 Notes, which are not recorded at fair value in the consolidated balance sheets:
December 31, 2024December 31, 2023
Net Carrying ValueEstimated Fair ValueNet Carrying ValueEstimated Fair Value
(in thousands)
2026 Notes
$369,514 $341,981 $366,999 $319,283 
v3.25.0.1
Equipment and leasehold improvements (Tables)
 12 Months Ended
Dec. 31, 2024
Property, Plant and Equipment [Abstract]  
Schedule of Equipment and Leasehold Improvements
Equipment and leasehold improvements were as follows:
December 31,
20242023
(in thousands)
Computers$20,920 $19,494 
Software5,301 2,352 
Furniture/fixtures5,084 4,934 
Leasehold improvements18,564 13,658 
Capital in progress3,092 2,063 
Equipment and leasehold improvements, gross52,961 42,501 
Less: accumulated depreciation(33,640)(27,317)
Equipment and leasehold improvements, net$19,321 $15,184 
v3.25.0.1
Acquisitions (Tables)
 12 Months Ended
Dec. 31, 2024
Business Combination, Asset Acquisition, and Joint Venture Formation [Abstract]  
Schedule of Final Allocation of Purchase Price to Estimated Fair Values of Assets Acquired and Liabilities Assumed The following table summarizes the final allocation of the purchase price to the estimated fair values of the assets acquired and liabilities assumed (in thousands):
Assets acquired:
Cash and cash equivalents$2,789 
Trade accounts receivable, net945 
Prepaid expenses1,208 
Other current assets10 
Intangible assets acquired9,400 
Operating lease assets252 
Liabilities assumed:
Accounts payable(605)
Accrued liabilities(599)
Income taxes payable(45)
Deferred revenue(3,230)
Operating lease liabilities(191)
Deferred tax liability(2,398)
Goodwill17,550 
Total purchase consideration$25,086 
The following table summarizes the final allocation of the purchase price to the estimated fair values of the assets acquired and liabilities assumed and reflects all measurement period adjustments (in thousands):
Assets acquired:
Cash and cash equivalents$820 
Trade accounts receivable, net448 
Prepaid expenses39 
Other current assets2,104 
Intangible assets acquired9,500 
Operating lease assets104 
Liabilities assumed:
Accounts payable(73)
Accrued liabilities(2,260)
Income taxes payable(48)
Deferred revenue(1,014)
Operating lease liabilities(85)
Deferred tax liability(529)
Goodwill35,458 
Total purchase consideration$44,464 
Schedule of Finite-Lived Intangible Assets Acquired as Part of Business Combination
The estimated useful lives and fair values of the identifiable intangible assets acquired were as follows:
Useful LifeGross Value
(in thousands)
Customer relationships
6.0 years$5,000 
Developed technology
5.0 years4,400 
Total identifiable intangible assets$9,400 
The estimated useful lives and fair values of the identifiable intangible assets acquired were as follows:
Useful LifeGross Value
(in thousands)
Developed technology5.0 years$5,900 
Customer relationships5.0 years2,300 
Non-competes3.0 years1,300 
Total identifiable intangible assets$9,500 
v3.25.0.1
Goodwill and other intangible assets (Tables)
 12 Months Ended
Dec. 31, 2024
Goodwill and Intangible Assets Disclosure [Abstract]  
Schedule of Changes in Carrying Amount of Goodwill
The change in the carrying amount of goodwill was as follows:
Years Ended December 31,
202420232022
(in thousands)
Goodwill, beginning of period$887,121 $856,925 $845,734 
Goodwill acquired— 17,550 38,133 
Measurement period adjustments
— 339 — 
Foreign currency translation adjustment(4,528)12,307 (26,942)
Goodwill, end of period$882,593 $887,121 $856,925 
Schedule of Gross Carrying Amount and Accumulated Amortization of Intangible Assets Other Than Goodwill
The gross carrying amount and accumulated amortization of intangible assets other than goodwill were as follows:
December 31, 2024
Useful Life
Gross Carrying Value
Accumulated
Amortization
Foreign Currency Translation
Net Carrying
Value		Weighted‑
Average
Remaining
Useful Life
(in thousands)
Trademarks
8 years
$34,300 $30,584 $— $3,716 0.8 years
Customer relationships
5 ‑ 12 years
257,308 142,131 (1,993)113,184 5.3 years
Developed technology
5 - 6.5 years
75,487 39,826 (5,352)30,309 3.0 years
Non‑competes
3 years
1,349 967 — 382 0.8 years
Intellectual property
5 years
270 38 — 232 4.3 years
Total intangible assets$368,714 $213,546 $(7,345)$147,823 
December 31, 2023
Useful Life
Gross Carrying Value
Accumulated
Amortization
Foreign Currency Translation
Net Carrying
Value		Weighted‑
Average
Remaining
Useful Life
(in thousands)
Trademarks
3 - 8 years
$34,700 $26,630 $(35)$8,035 1.8 years
Customer relationships
5 ‑ 12 years
257,308 119,396 (1,781)136,131 6.2 years
Developed technology
5 - 6.5 years
84,647 36,235 (5,148)43,264 3.9 years
Non‑competes
2.5 - 3 years
3,099 2,267 (172)660 1.8 years
Order backlog
2.5 years
3,800 3,800 (199)(199)0.0 years
Total intangible assets
$383,554 $188,328 $(7,335)$187,891 
Schedule of Gross Carrying Amount and Accumulated Amortization of Intangible Assets Other Than Goodwill
The gross carrying amount and accumulated amortization of intangible assets other than goodwill were as follows:
December 31, 2024
Useful Life
Gross Carrying Value
Accumulated
Amortization
Foreign Currency Translation
Net Carrying
Value		Weighted‑
Average
Remaining
Useful Life
(in thousands)
Trademarks
8 years
$34,300 $30,584 $— $3,716 0.8 years
Customer relationships
5 ‑ 12 years
257,308 142,131 (1,993)113,184 5.3 years
Developed technology
5 - 6.5 years
75,487 39,826 (5,352)30,309 3.0 years
Non‑competes
3 years
1,349 967 — 382 0.8 years
Intellectual property
5 years
270 38 — 232 4.3 years
Total intangible assets$368,714 $213,546 $(7,345)$147,823 
December 31, 2023
Useful Life
Gross Carrying Value
Accumulated
Amortization
Foreign Currency Translation
Net Carrying
Value		Weighted‑
Average
Remaining
Useful Life
(in thousands)
Trademarks
3 - 8 years
$34,700 $26,630 $(35)$8,035 1.8 years
Customer relationships
5 ‑ 12 years
257,308 119,396 (1,781)136,131 6.2 years
Developed technology
5 - 6.5 years
84,647 36,235 (5,148)43,264 3.9 years
Non‑competes
2.5 - 3 years
3,099 2,267 (172)660 1.8 years
Order backlog
2.5 years
3,800 3,800 (199)(199)0.0 years
Total intangible assets
$383,554 $188,328 $(7,335)$187,891 
Schedule of Future Estimated Amortization Expense
Future estimated amortization expense as of December 31, 2024 is as follows (in thousands):
Years ending December 31:
2025$37,095 
202632,391 
202731,016 
202821,505 
202918,345 
Thereafter7,471 
Total amortization expense$147,823 
v3.25.0.1
Leases (Tables)
 12 Months Ended
Dec. 31, 2024
Leases [Abstract]  
Schedule of Supplemental Balance Sheet Information Related to Operating Leases
Supplemental balance sheet information related to the Company’s operating leases is as follows:
LeasesBalance Sheet ClassificationDecember 31, 2024December 31, 2023
(in thousands)
Assets
Operating lease assetsOther assets$16,990 $17,661 
Liabilities
Operating lease liabilities – current
Accrued liabilities$5,079 $5,766 
Operating lease liabilities – non-current
Other liabilities16,006 16,320 
Total operating lease liabilities$21,085 $22,086 
Schedule of Components of Lease Expense
The components of lease expense were as follows:
Years Ended December 31,
202420232022
(in thousands)
Operating lease cost$6,550 $6,932 $6,882 
Short-term lease cost309 233 281 
Variable lease cost2,973 2,609 2,442 
Total lease expense$9,832 $9,774 $9,605 
Schedule of Operating Lease Liabilities
Maturities of the Company’s operating lease liabilities as of December 31, 2024 were as follows:
Operating Leases
(in thousands)
Years ending December 31:
2025$6,226 
20266,060 
20274,201 
20283,799 
20293,327 
Thereafter397 
Total lease payments24,010 
Less: imputed interest2,925 
Total present value of lease liabilities$21,085 
v3.25.0.1
Commitments and contingencies (Tables)
 12 Months Ended
Dec. 31, 2024
Commitments and Contingencies Disclosure [Abstract]  
Schedule of Minimum Payments Under Contractual Agreements The below table reflects the minimum payments under these agreements as of December 31, 2024 (in thousands):
Years ending December 31:
2025$31,897 
202613,734 
202710,234 
20288,599 
20294,174 
Thereafter— 
$68,638 
v3.25.0.1
Debt (Tables)
 12 Months Ended
Dec. 31, 2024
Debt Disclosure [Abstract]  
Schedule of Balances and Availability of 2026 Notes and 2020 Revolving Credit Facility
The following table summarizes the balances and availability of our 2026 Notes and 2024 Revolving Credit Facility:
Outstanding (1)
Unutilized AmountInterest RateMaturity Date
December 31,
2024		December 31,
2023		December 31,
2024		December 31,
2023		December 31,
2024		December 31,
2023
(in thousands)
2026 Notes$369,514 $366,999 N/AN/A0.125%0.125%Sept. 1, 2026
2024 Revolving Credit Facility
1,143 N/A$173,857 N/A1.50%
(2)
N/A
May 3, 2029
(1) Represents the net carrying amount of our 2026 Notes and outstanding letters of credit under the 2024 Revolving Credit Facility.
(2) Represents the rate on the outstanding letters of credit under the 2024 Revolving Credit Facility. See further discussion on the interest rate applicable to borrowings under the 2024 Revolving Credit Facility below.
Schedule of Interest Expense Related to 2026 Notes
The following table sets forth the interest expense related to the 2026 Notes for the periods presented:
Years Ended December 31,
202420232022
(in thousands)
Contractual interest expense$467 $467 $467 
Amortization of issuance costs2,515 2,494 2,474 
v3.25.0.1
Stock-based compensation (Tables)
 12 Months Ended
Dec. 31, 2024
Share-Based Payment Arrangement [Abstract]  
Schedule of Stock-Based Compensation Expense
The Company recognized stock-based compensation expense for all equity arrangements as follows:
Years Ended December 31,
202420232022
(in thousands)
Cost of revenue:
Subscription$11,518 $10,229 $8,854 
Services1,674 1,386 1,299 
Sales and marketing30,299 33,127 33,559 
Research and development25,324 23,719 24,392 
General and administrative28,575 32,539 41,066 
$97,390 $101,000 $109,170 
Schedule of Return Target and Service Based Options Activity
The table below summarizes return target option activity for the year ended December 31, 2024:
OptionsWeighted-
Average
Exercise
Price		Weighted-
Average
Remaining
Contractual
Term (Years)		Aggregate
Intrinsic
Value
(in thousands)
Outstanding, December 31, 20232,594,622 $6.61 4.3$29,697 
Exercised(329,347)6.30 3,955 
Outstanding, December 31, 20242,265,275 $6.66 3.7$16,740 
Options exercisable at December 31, 20242,265,275 $6.66 3.7$16,740 
Vested or expected to vest at December 31, 20242,265,275 $6.66 3.7$16,740 
The table below summarizes the service-based option activity for the year ended December 31, 2024:
OptionsWeighted‑
Average
Exercise
Price		Weighted‑
Average
Remaining
Contractual
Term (Years)		Aggregate
Intrinsic
Value
(in thousands)
Outstanding, December 31, 20231,048,885 $5.54 3.2$13,129 
Exercised(291,542)5.61 4,001 
Outstanding, December 31, 2024757,343 $5.52 3.0$6,464 
Options exercisable at December 31, 2024757,343 $5.52 3.0$6,464 
Vested or expected to vest at December 31, 2024757,343 $5.52 3.0$6,464 
Schedule of RSU Activity
RSU activity for the year ended December 31, 2024 was as follows:
UnitsWeighted-Average Grant Date Fair Value (per share)
Outstanding, December 31, 202310,551,679 $24.49 
Granted5,717,753 17.47 
Vested(3,438,266)25.93 
Forfeited(1,094,021)23.69 
Outstanding, December 31, 202411,737,145 $20.73 
Schedule of ESPP Activity
ESPP activity for the years ended December 31, 2024, 2023, and 2022 was as follows:
Years Ended December 31,
202420232022
Shares issued
378,988433,121295,189
Weighted-average purchase price
$13.60 $14.34 $22.80 
Total proceeds (in thousands)
$5,156 $6,077 $6,840 
Schedule of Assumptions in Black-Scholes Option Pricing Model The Company used the following assumptions in the Black-Scholes option pricing model:
Years Ended December 31,
202420232022
Expected term0.5 years0.5 years0.5 years
Expected volatility
40.90% - 40.96%
43.00% - 51.25%
60.05% - 64.90%
Risk-free interest rate
4.42% - 5.43%
5.14% - 5.51%
1.49% - 4.58%
Expected dividend yield—%—%—%
v3.25.0.1
Net loss per share (Tables)
 12 Months Ended
Dec. 31, 2024
Earnings Per Share [Abstract]  
Schedule of Computation of Basic and Diluted Net Loss Per Share
The following table sets forth the computation of basic and diluted net loss per share:
Years Ended December 31,
202420232022
(in thousands, except share and per share amounts)
Numerator:
Net loss$(68,455)$(110,086)$(141,301)
Denominator:
Weighted‑average shares used to compute net loss per share, basic and diluted128,019,692 124,935,620 120,720,972 
Basic and diluted net loss per share$(0.53)$(0.88)$(1.17)
Schedule of Potentially Dilutive Securities Excluded from Computation of Diluted Weighted-Average Shares Outstanding
The following potentially dilutive securities outstanding have been excluded from the computation of diluted weighted-average shares outstanding because such securities have an anti-dilutive impact due to losses reported:
As of December 31,
202420232022
Stock options outstanding3,022,618 3,643,507 4,488,742 
Unvested restricted stock units11,737,145 10,551,679 8,417,357 
Shares related to the 2026 Notes
7,475,897 7,475,897 7,475,897 
Shares committed under the 2021 ESPP
217,286 238,943 193,977 
Total potentially dilutive securities22,452,946 21,910,026 20,575,973 
v3.25.0.1
Income taxes (Tables)
 12 Months Ended
Dec. 31, 2024
Income Tax Disclosure [Abstract]  
Schedule of Income Before Income Tax, Domestic and Foreign
The domestic and foreign components of loss before income tax (provision) benefit were as follows:
Years Ended December 31,
202420232022
(in thousands)
Domestic$(36,068)$(80,480)$(123,521)
Foreign(28,690)(27,327)(18,693)
Loss before income tax (provision) benefit
$(64,758)$(107,807)$(142,214)
Schedule of Income Tax Provision (Benefit)
The components of income tax (provision) benefit attributable to continuing operations were as follows:
Years Ended December 31,
202420232022
(in thousands)
Current:
Federal$— $— $6 
State(303)(456)(154)
Foreign(3,891)(3,799)(1,894)
Total current provision
(4,194)(4,255)(2,042)
Deferred:
Federal(97)(130)268 
State(17)80 170 
Foreign611 2,026 2,517 
Total deferred benefit497 1,976 2,955 
Total income tax (provision) benefit
$(3,697)$(2,279)$913 
Schedule of Income Tax Rate Reconciliation
The income tax (provision) benefit differs from the amount of income tax benefit determined by applying the statutory U.S. federal income tax rate to pretax loss due to the following:
Years Ended December 31,
202420232022
Statutory U.S. federal income tax rate21.0 %21.0 %21.0 %
State income tax benefit, net of federal tax effect— 1.2 2.5 
Permanent differences(0.2)(0.1)0.1 
Foreign rate differential1.6 1.0 (0.6)
Remeasurement gain/loss— 0.7 — 
Tax credits4.6 3.2 2.0 
Valuation allowance(15.3)(19.8)(21.5)
Stock-based compensation(10.9)(6.1)(1.6)
Transaction costs(0.3)(0.2)(0.4)
Deferred rate change— — 0.4 
Section 162(m)(4.4)(1.4)(1.9)
Foreign withholding taxes(2.7)(1.3)(0.5)
Other0.9 (0.3)1.1 
Effective tax rate(5.7 %)(2.1 %)0.6 %
Schedule of Components of Net Deferred Tax Assets and Liabilities
Significant components of the Company’s deferred income tax assets and liabilities were as follows:
December 31,
20242023
(in thousands)
Deferred tax assets:
Accrued compensation$4,646 $3,582 
Deferred revenue13,542 15,878 
Section 174 capitalization27,366 17,947 
Stock-based compensation19,345 18,949 
Federal tax credits13,815 11,739 
Net operating losses51,180 54,052 
State tax credits3,303 2,901 
Business interest limitation6,173 9,398 
Operating lease liabilities2,679 3,607 
2026 Notes3,126 4,914 
Other2,863 2,713 
Gross deferred tax assets148,038 145,680 
Valuation allowance(94,923)(85,256)
Total deferred tax assets53,115 60,424 
Deferred tax liabilities:
Deferred contract costs(21,547)(19,087)
Operating lease right-of-use assets(1,194)(2,017)
Intangibles and other(34,021)(43,571)
Other(35)(10)
Gross deferred tax liabilities(56,797)(64,685)
Net deferred tax liabilities$(3,682)$(4,261)
The components giving rise to the net deferred tax liabilities detailed above have been included in the consolidated balance sheets as follows:
December 31,
20242023
(in thousands)
Non-current deferred tax assets (1)
$1,498 $1,691 
Non-current deferred tax liabilities(5,180)(5,952)
Net deferred tax liabilities$(3,682)$(4,261)
(1) Included in other assets in the consolidated balance sheets.
Schedule of Unrecognized Tax Benefits
A reconciliation of the beginning and ending amount of gross unrecognized tax benefits was as follows:
Years Ended December 31,
202420232022
(in thousands)
Balance, January 1$1,636 $1,272 $1,003 
Additions based on tax positions related to the current year303 312 230 
Additions based on tax positions related to prior years29 52 39 
Balance, December 31$1,968 $1,636 $1,272 
v3.25.0.1
Segment and geographic information (Tables)
 12 Months Ended
Dec. 31, 2024
Segment Reporting [Abstract]  
Schedule of Segment Reporting Information The following table provides significant expenses included in segment operating income regularly provided to our CODM:
Years Ended December 31,
202420232022
(in thousands)
Revenue$627,399 $560,571 $478,776 
Less:
Adjusted cost of revenue (1)
114,639 100,439 88,734 
Adjusted sales and marketing expense (2)
212,491 215,923 183,352 
Adjusted research and development expense (3)
111,446 109,303 94,173 
Adjusted general and administrative expense (4)
85,757 89,523 86,587 
Segment operating income103,066 45,383 25,930 
Adjustments and reconciling items:
Amortization expense40,022 42,878 48,159 
Stock-based compensation97,390 101,000 109,170 
Acquisition-related expense5,262 7,361 4,643 
Acquisition-related earnout— — 694 
Offering costs872 — 124 
Payroll taxes related to stock-based compensation2,947 2,608 2,014 
System transformation costs16,049 4,833 — 
Restructuring charges9,742 1,393 — 
Extraordinary legal settlements and non-recurring litigation costs
(122)559 — 
Consolidated operating loss$(69,096)$(115,249)$(138,874)
(1) Adjusted cost of revenue includes cost of revenue in accordance with GAAP adjusted for amortization expense, stock-based compensation expense, acquisition-related expense, payroll taxes related to stock-based compensation, system transformation costs, and restructuring charges.
(2) Adjusted sales and marketing expense includes sales and marketing expense in accordance with GAAP adjusted for stock-based compensation expense, acquisition-related expense, payroll taxes related to stock-based compensation, system transformation costs, and restructuring charges.
(3) Adjusted research and development expense includes research and development expense in accordance with GAAP adjusted for stock-based compensation expense, acquisition-related expense, payroll taxes related to stock-based compensation, system transformation costs, and restructuring charges.
(4) Adjusted general and administrative expense includes general and administrative expense in accordance with GAAP adjusted for stock-based compensation expense, acquisition-related expense, acquisition-related earnout, offering costs, payroll taxes related to stock-based compensation, system transformation costs, restructuring charges, and extraordinary legal settlements and non-recurring litigation costs.
Schedule of Revenue by Geographic Region
Revenue by geographic region as determined based on the location where the sale originated were as follows:
Years Ended December 31,
202420232022
(in thousands)
The Americas (1)
$413,704 $377,890 $330,704 
Europe, the Middle East, India, and Africa162,894 140,224 113,861 
Asia Pacific50,801 42,457 34,211 
$627,399 $560,571 $478,776 
(1) The vast majority of our Americas revenue comes from the U.S.
Schedule of Long-Lived Assets by Geographic Region
Long-lived assets, which include equipment and leasehold improvements, net and operating lease ROU assets for purposes of this disclosure, by geographic region were as follows:
December 31,
20242023
(in thousands)
The Americas$19,784 $21,489 
Europe, the Middle East, India, and Africa9,447 3,150 
Asia Pacific7,080 8,206 
$36,311 $32,845 
v3.25.0.1
Restructuring activities (Tables)
 12 Months Ended
Dec. 31, 2024
Restructuring and Related Activities [Abstract]  
Schedule of Restructuring Charges
Restructuring charges incurred during the year ended December 31, 2024 were as follows (in thousands):
Cost of revenue:
Subscription$7 
Sales and marketing7,304 
Research and development709 
General and administrative1,387 
$9,407 
Schedule of Restructuring Liability Included in Accrued Liabilities
The following table summarizes our restructuring liability included in accrued liabilities in the consolidated balance sheet (in thousands):
Balance, December 31, 2023$351 
Restructuring charges9,407 
Cash payments(8,529)
Balance, December 31, 2024
$1,229 
v3.25.0.1
Condensed financial information (Parent Company only) (Tables)
 12 Months Ended
Dec. 31, 2024
Condensed Financial Information Disclosure [Abstract]  
Condensed Balance Sheets
December 31,
20242023
Assets
Current assets:
Cash and cash equivalents$— $— 
Total current assets— — 
Investment in subsidiaries715,983 717,547 
Total assets$715,983 $717,547 
Liabilities and stockholders’ equity
Current liabilities:
Accrued liabilities
$— $— 
Total current liabilities— — 
Other liabilities— — 
Total liabilities— — 
Commitments and contingencies
Stockholders’ equity:
Preferred stock, $0.001 par value, 50,000,000 shares authorized at December 31, 2024 and 2023; no shares issued and outstanding at December 31, 2024 and 2023
— — 
Common stock, $0.001 par value, 500,000,000 shares authorized at December 31, 2024 and 2023; 129,376,245 and 126,938,102 shares issued at December 31, 2024 and 2023, respectively; 129,332,030 and 126,938,102 shares outstanding at December 31, 2024 and 2023, respectively
125 126 
Treasury stock, at cost; 44,215 and 0 shares at December 31, 2024 and 2023, respectively
(741)— 
Additional paid-in capital1,269,264 1,162,993 
Accumulated other comprehensive loss(30,060)(26,777)
Accumulated deficit(522,605)(418,795)
Total stockholders’ equity715,983 717,547 
Total liabilities and stockholders’ equity$715,983 $717,547 
Condensed Statements of Operations
Years Ended December 31,
202420232022
Revenue$— $— $— 
Operating expenses— — — 
Loss from operations— — — 
Other income, net— — — 
Loss before income tax (provision) benefit and equity in net loss of subsidiaries
— — — 
Income tax (provision) benefit
— — — 
Equity in net loss of subsidiaries(68,455)(110,086)(141,301)
Net loss$(68,455)$(110,086)$(141,301)
Condensed Statements of Comprehensive Loss
Years Ended December 31,
202420232022
Net loss$(68,455)$(110,086)$(141,301)
Other comprehensive (loss) income:
Subsidiaries’ other comprehensive (loss) income
(3,283)13,174 (32,085)
Total other comprehensive (loss) income
(3,283)13,174 (32,085)
Comprehensive loss$(71,738)$(96,912)$(173,386)
v3.25.0.1
Summary of significant accounting policies - Equipment and Leasehold Improvements, Net (Details) - USD ($)
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Property, Plant and Equipment [Line Items]      
Impairment of long-lived assets $ 0 $ 0 $ 0
Computers      
Property, Plant and Equipment [Line Items]      
Useful life (in years) 3 years    
Software | Minimum      
Property, Plant and Equipment [Line Items]      
Useful life (in years) 3 years    
Software | Maximum      
Property, Plant and Equipment [Line Items]      
Useful life (in years) 5 years    
Furniture/fixtures      
Property, Plant and Equipment [Line Items]      
Useful life (in years) 5 years    
v3.25.0.1
Summary of significant accounting policies - Schedule of Capitalized Costs Associated with Implementation of Cloud Computing Arrangements (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Finite-Lived Intangible Assets [Line Items]      
Capitalized cloud computing implementation costs, gross $ 25,634 $ 12,751  
Less: accumulated amortization (2,669) 0  
Capitalized cloud computing implementation costs, net 22,965 12,751  
Amortization of capitalized CCA implementation costs 2,669 0 $ 0
Other current assets      
Finite-Lived Intangible Assets [Line Items]      
Capitalized cloud computing implementation costs, gross 6,418 1,860  
Other assets      
Finite-Lived Intangible Assets [Line Items]      
Capitalized cloud computing implementation costs, gross $ 19,216 $ 10,891  
v3.25.0.1
Summary of significant accounting policies - Goodwill (Details)
 12 Months Ended
Oct. 01, 2024
USD ($)
Dec. 31, 2024
USD ($)
reportingUnit
Dec. 31, 2023
USD ($)
Dec. 31, 2022
USD ($)
Accounting Policies [Abstract]        
Number of reporting units | reportingUnit   1    
Goodwill, impairment loss | $ $ 0 $ 0 $ 0 $ 0
v3.25.0.1
Summary of significant accounting policies - Other Intangible Assets, Net (Details) - USD ($)
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Finite-Lived Intangible Assets [Line Items]      
Impairment of intangible assets, finite-lived $ 0 $ 0 $ 0
Minimum      
Finite-Lived Intangible Assets [Line Items]      
Useful life (in years) 2 years 6 months    
Maximum      
Finite-Lived Intangible Assets [Line Items]      
Useful life (in years) 12 years    
v3.25.0.1
Summary of significant accounting policies - Stock Repurchases (Details) - USD ($)
 1 Months Ended 12 Months Ended
May 31, 2024
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Subsidiary or Equity Method Investee [Line Items]        
Repurchase and retirement of common stock (in shares) 2,000,000      
Share price (in dollars per share) $ 17.52      
Repurchase and retirement of common stock $ 35,400,000 $ 35,357,000 $ 0 $ 0
Vista Equity Partners, LLC        
Subsidiary or Equity Method Investee [Line Items]        
Number of shares issued in transaction (in shares) 8,956,522      
Consideration received on transaction $ 0      
v3.25.0.1
Summary of significant accounting policies - Schedule of Disaggregation of Revenue (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Disaggregation of Revenue [Line Items]      
Total revenue $ 627,399 $ 560,571 $ 478,776
SaaS subscription and support and maintenance | Recurring Revenue      
Disaggregation of Revenue [Line Items]      
Total revenue 592,592 521,269 430,613
On‑premise subscription | Recurring Revenue      
Disaggregation of Revenue [Line Items]      
Total revenue 20,999 21,750 24,394
Subscription revenue      
Disaggregation of Revenue [Line Items]      
Total revenue 613,591 543,019 455,007
Subscription revenue | Recurring Revenue      
Disaggregation of Revenue [Line Items]      
Total revenue 613,591 543,019 455,007
Professional services      
Disaggregation of Revenue [Line Items]      
Total revenue 13,562 16,325 19,025
Professional services | Non-recurring Revenue      
Disaggregation of Revenue [Line Items]      
Total revenue $ 13,562 16,325 19,025
Professional services | Minimum      
Disaggregation of Revenue [Line Items]      
Service performance period (in days) 1 day    
Professional services | Maximum      
Disaggregation of Revenue [Line Items]      
Service performance period (in days) 2 days    
Perpetual licenses      
Disaggregation of Revenue [Line Items]      
Total revenue $ 246 1,227 4,744
Perpetual licenses | Non-recurring Revenue      
Disaggregation of Revenue [Line Items]      
Total revenue 246 1,227 4,744
Non‑subscription revenue | Non-recurring Revenue      
Disaggregation of Revenue [Line Items]      
Total revenue $ 13,808 $ 17,552 $ 23,769
v3.25.0.1
Summary of significant accounting policies - Contract Balances (Details)
 12 Months Ended
Dec. 31, 2024
Change in Contract with Customer, Liability [Line Items]  
Non-current deferred revenue recognition period (in years) 5 years
Maximum  
Change in Contract with Customer, Liability [Line Items]  
Payment terms (in days) 60 days
Minimum  
Change in Contract with Customer, Liability [Line Items]  
Payment terms (in days) 30 days
v3.25.0.1
Summary of significant accounting policies - Schedule of Changes in Contract Liabilities (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Contract With Customer, Liability [Roll Forward]      
Balance, beginning of the period $ 373,432 $ 346,150 $ 282,128
Acquisitions 0 3,230 1,014
Revenue earned (319,513) (281,536) (222,964)
Deferral of revenue 336,925 307,689 287,608
Other (5,135) (2,101) (1,636)
Balance, end of the period $ 385,709 $ 373,432 $ 346,150
v3.25.0.1
Summary of significant accounting policies - Remaining Performance Obligations (Details)
$ in Millions
Dec. 31, 2024
USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]  
Remaining performance obligation, revenue $ 552.6
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-01-01  
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]  
Remaining performance obligation, revenue recognition (as percent) 70.00%
Remaining performance obligation, revenue recognition period 12 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2026-01-01  
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]  
Remaining performance obligation, revenue recognition period 3 years
v3.25.0.1
Summary of significant accounting policies - Deferred Contract Costs, Concentrations of Risk, Advertising, Interest Income (Expense), Net (Details) - USD ($)
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Concentration Risk [Line Items]      
Benefit period (in years) 5 years    
Total amortization of contract costs $ 26,900,000 $ 21,500,000 $ 16,600,000
Impairment losses 0 0 0
Trade accounts receivable, net 138,791,000 108,240,000  
Advertising costs $ 26,500,000 $ 26,200,000 $ 22,700,000
Revenue from Contract with Customer Benchmark | Customer Concentration Risk | One Distributors      
Concentration Risk [Line Items]      
Concentration risk percentage (more than for total revenue) 10.00%    
Revenue from Contract with Customer Benchmark | Customer Concentration Risk | Two Distributors      
Concentration Risk [Line Items]      
Concentration risk percentage (more than for total revenue)   10.00%  
Accounts Receivable | Customer Concentration Risk | One Distributors      
Concentration Risk [Line Items]      
Concentration risk percentage (more than for total revenue) 16.00%    
Trade accounts receivable, net $ 22,000,000.0    
Accounts Receivable | Customer Concentration Risk | Two Distributors      
Concentration Risk [Line Items]      
Concentration risk percentage (more than for total revenue)   30.00%  
Trade accounts receivable, net   $ 32,100,000  
v3.25.0.1
Summary of significant accounting policies - Schedule of Components of Interest Income (Expense), Net (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Accounting Policies [Abstract]      
Interest income from cash investments $ 10,372 $ 10,096 $ 3,000
Interest expense from debt financing (3,757) (3,570) (3,538)
Interest income (expense), net $ 6,615 $ 6,526 $ (538)
v3.25.0.1
Financial instruments fair value - Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis (Details) - Fair Value, Recurring - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]    
Total cash equivalents $ 133,523 $ 151,209
Level 1    
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]    
Total cash equivalents 133,523 151,209
Level 2    
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]    
Total cash equivalents 0 0
Level 3    
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]    
Total cash equivalents 0 0
Money market funds    
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]    
Total cash equivalents 133,523 151,209
Money market funds | Level 1    
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]    
Total cash equivalents 133,523 151,209
Money market funds | Level 2    
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]    
Total cash equivalents 0 0
Money market funds | Level 3    
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]    
Total cash equivalents $ 0 $ 0
v3.25.0.1
Financial instruments fair value - Schedule of Changes in Contingent Consideration Classified as Level 3 (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]    
Balance, beginning of period $ 6,206 $ 10,100
Net loss 0 694
Payments (6,206) (4,588)
Balance, end of period $ 0 $ 6,206
v3.25.0.1
Financial instruments fair value - Narrative (Details) - USD ($)
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Sep. 17, 2021
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]        
Fair value, liability, recurring basis, unobservable input reconciliation, gain (loss), statement of income or comprehensive income General and administrative General and administrative General and administrative  
Convertible Senior Notes Due 2026 | Convertible Debt        
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]        
Debt, aggregate principal amount $ 373,800,000 $ 373,800,000   $ 373,800,000
Debt issuances costs capitalized $ 4,200,000 $ 6,800,000    
v3.25.0.1
Financial instruments fair value - Schedule of Carrying Values and Estimated Fair Values of Debt Instruments (Details) - Convertible Senior Notes Due 2026 - Convertible Debt - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Net Carrying Value    
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]    
2026 Notes $ 369,514 $ 366,999
Estimated Fair Value    
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]    
2026 Notes $ 341,981 $ 319,283
v3.25.0.1
Equipment and leasehold improvements - Schedule of Equipment and Leasehold Improvements (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Property, Plant and Equipment [Line Items]    
Equipment and leasehold improvements, gross $ 52,961 $ 42,501
Less: accumulated depreciation (33,640) (27,317)
Equipment and leasehold improvements, net 19,321 15,184
Computers    
Property, Plant and Equipment [Line Items]    
Equipment and leasehold improvements, gross 20,920 19,494
Software    
Property, Plant and Equipment [Line Items]    
Equipment and leasehold improvements, gross 5,301 2,352
Furniture/fixtures    
Property, Plant and Equipment [Line Items]    
Equipment and leasehold improvements, gross 5,084 4,934
Leasehold improvements    
Property, Plant and Equipment [Line Items]    
Equipment and leasehold improvements, gross 18,564 13,658
Capital in progress    
Property, Plant and Equipment [Line Items]    
Equipment and leasehold improvements, gross $ 3,092 $ 2,063
v3.25.0.1
Equipment and leasehold improvements - Narrative (Details) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Property, Plant and Equipment [Abstract]      
Depreciation expense $ 7.1 $ 7.4 $ 6.7
v3.25.0.1
Acquisitions - DataJAR (Details)
£ in Millions
 12 Months Ended
Jul. 15, 2024
USD ($)
Jul. 15, 2024
GBP (£)
Jul. 13, 2023
USD ($)
Jul. 13, 2023
GBP (£)
Dec. 31, 2024
USD ($)
Dec. 31, 2023
USD ($)
Dec. 31, 2022
USD ($)
Jul. 13, 2023
GBP (£)
Acquisitions                
Cash payment for contingent consideration         $ 0 $ 206,000 $ 4,588,000  
DataJAR                
Acquisitions                
Equity interest (as a percent)     100.00%         100.00%
Aggregate purchase price     $ 25,100,000 £ 19.3        
Cash paid upon closing     21,600,000 16.6        
Business combination partial security for post closing true up adjustments     300,000 0.2        
Business combination partial security for post closing indemnification claims     3,200,000 £ 2.5        
Contingent consideration, liability     8,400,000         £ 6.5
Recognized compensation expense         $ 4,500,000 3,700,000    
Cash payment for contingent consideration $ 8,400,000 £ 6.5            
Acquisition-related expense           $ 1,500,000    
Goodwill deductible for income tax purposes     $ 0          
Weighted-average economic life of intangible assets acquired (in years)     5 years 6 months 5 years 6 months        
v3.25.0.1
Acquisitions - Schedule of Final Allocation of Purchase Price to Estimated Fair Values of Assets Acquired and Liabilities Assumed (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Jul. 13, 2023
Dec. 31, 2022
Nov. 16, 2022
Dec. 31, 2021
Liabilities assumed:            
Goodwill $ 882,593 $ 887,121   $ 856,925   $ 845,734
DataJAR            
Assets acquired:            
Cash and cash equivalents     $ 2,789      
Trade accounts receivable, net     945      
Prepaid expenses     1,208      
Other current assets     10      
Intangible assets acquired     9,400      
Operating lease assets     252      
Liabilities assumed:            
Accounts payable     (605)      
Accrued liabilities     (599)      
Income taxes payable     (45)      
Deferred revenue     (3,230)      
Operating lease liabilities     (191)      
Deferred tax liability     (2,398)      
Goodwill     17,550      
Total purchase consideration     $ 25,086      
ZecOps            
Assets acquired:            
Cash and cash equivalents         $ 820  
Trade accounts receivable, net         448  
Prepaid expenses         39  
Other current assets         2,104  
Intangible assets acquired         9,500  
Operating lease assets         104  
Liabilities assumed:            
Accounts payable         (73)  
Accrued liabilities         (2,260)  
Income taxes payable         (48)  
Deferred revenue         (1,014)  
Operating lease liabilities         (85)  
Deferred tax liability         (529)  
Goodwill         35,458  
Total purchase consideration         $ 44,464  
v3.25.0.1
Acquisitions - Schedule of Finite-Lived Intangible Assets Acquired as Part of Business Combination (Details) - USD ($)
$ in Thousands
Jul. 13, 2023
Nov. 16, 2022
DataJAR    
Acquisitions    
Useful Life 5 years 6 months  
Gross Value $ 9,400  
DataJAR | Customer relationships    
Acquisitions    
Useful Life 6 years  
Gross Value $ 5,000  
DataJAR | Developed technology    
Acquisitions    
Useful Life 5 years  
Gross Value $ 4,400  
ZecOps    
Acquisitions    
Useful Life   4 years 8 months 12 days
Gross Value   $ 9,500
ZecOps | Customer relationships    
Acquisitions    
Useful Life   5 years
Gross Value   $ 2,300
ZecOps | Developed technology    
Acquisitions    
Useful Life   5 years
Gross Value   $ 5,900
ZecOps | Non‑competes    
Acquisitions    
Useful Life   3 years
Gross Value   $ 1,300
v3.25.0.1
Acquisitions - ZecOps (Details) - ZecOps - USD ($)
 3 Months Ended 12 Months Ended
Nov. 16, 2022
Jun. 30, 2024
Dec. 31, 2022
Acquisitions      
Equity interest (as a percent) 100.00%    
Aggregate purchase price $ 44,500,000    
Payments to acquire businesses, gross 28,400,000    
Equity consideration 15,100,000    
Business acquisition, repayment of investment 1,000,000    
Business acquisition, escrow fund as partial security for post-closing true-up adjustments 300,000    
Business acquisition, escrow fund as partial security for post-closing indemnification claims $ 7,200,000    
Business acquisition, existing escrow amount, percentage 50.00%    
Business acquisition, existing escrow amount, period (in months) 18 months    
Business acquisition, escrow amount released   $ 3,600,000  
Business acquisition, equity interest issued or issuable, number of shares (in shares) 711,111    
Equity consideration value $ 19,200,000    
Business acquisition, share price (in dollars per share) $ 27.00    
Acquisition-related expense     $ 2,400,000
Goodwill deductible for income tax purposes $ 0    
Weighted-average economic life of intangible assets acquired (in years) 4 years 8 months 12 days    
Equity Consideration, Issued To Equityholders      
Acquisitions      
Business acquisition, equity interest issued or issuable, number of shares (in shares) 710,691    
Equity Consideration, Issued To Reserve Account      
Acquisitions      
Number of shares issued in reserve account 420    
v3.25.0.1
Acquisitions - Digita (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Dec. 31, 2019
Acquisitions          
Cash payment for contingent consideration $ 0 $ 206 $ 4,588    
Digita Security LLC          
Acquisitions          
Contingent consideration, liability         $ 9,000
Maximum contingent consideration         $ 15,000
Cash payment for contingent consideration   $ 6,200 $ 4,600 $ 4,200  
v3.25.0.1
Goodwill and other intangible assets - Schedule of Changes in Carrying Amount of Goodwill (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Goodwill [Roll Forward]      
Goodwill, beginning of period $ 887,121 $ 856,925 $ 845,734
Goodwill acquired 0 17,550 38,133
Measurement period adjustments 0 339 0
Foreign currency translation adjustment (4,528) 12,307 (26,942)
Goodwill, end of period $ 882,593 $ 887,121 $ 856,925
v3.25.0.1
Goodwill and other intangible assets - Schedule of Gross Carrying Amount and Accumulated Amortization of Intangible Assets Other Than Goodwill (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Finite-Lived Intangible Assets [Line Items]    
Gross Carrying Value $ 368,714 $ 383,554
Accumulated Amortization 213,546 188,328
Foreign Currency Translation (7,345) (7,335)
Net Carrying Value $ 147,823 187,891
Trademarks    
Finite-Lived Intangible Assets [Line Items]    
Useful Life 8 years  
Gross Carrying Value $ 34,300 34,700
Accumulated Amortization 30,584 26,630
Foreign Currency Translation 0 (35)
Net Carrying Value $ 3,716 $ 8,035
Weighted‑ Average Remaining Useful Life 9 months 18 days 1 year 9 months 18 days
Customer relationships    
Finite-Lived Intangible Assets [Line Items]    
Gross Carrying Value $ 257,308 $ 257,308
Accumulated Amortization 142,131 119,396
Foreign Currency Translation (1,993) (1,781)
Net Carrying Value $ 113,184 $ 136,131
Weighted‑ Average Remaining Useful Life 5 years 3 months 18 days 6 years 2 months 12 days
Developed technology    
Finite-Lived Intangible Assets [Line Items]    
Gross Carrying Value $ 75,487 $ 84,647
Accumulated Amortization 39,826 36,235
Foreign Currency Translation (5,352) (5,148)
Net Carrying Value $ 30,309 $ 43,264
Weighted‑ Average Remaining Useful Life 3 years 3 years 10 months 24 days
Non‑competes    
Finite-Lived Intangible Assets [Line Items]    
Useful Life 3 years  
Gross Carrying Value $ 1,349 $ 3,099
Accumulated Amortization 967 2,267
Foreign Currency Translation 0 (172)
Net Carrying Value $ 382 $ 660
Weighted‑ Average Remaining Useful Life 9 months 18 days 1 year 9 months 18 days
Intellectual property    
Finite-Lived Intangible Assets [Line Items]    
Useful Life 5 years  
Gross Carrying Value $ 270  
Accumulated Amortization 38  
Foreign Currency Translation 0  
Net Carrying Value $ 232  
Weighted‑ Average Remaining Useful Life 4 years 3 months 18 days  
Order backlog    
Finite-Lived Intangible Assets [Line Items]    
Useful Life   2 years 6 months
Gross Carrying Value   $ 3,800
Accumulated Amortization   3,800
Foreign Currency Translation   (199)
Net Carrying Value   $ (199)
Weighted‑ Average Remaining Useful Life   0 years
Minimum    
Finite-Lived Intangible Assets [Line Items]    
Useful Life 2 years 6 months  
Minimum | Trademarks    
Finite-Lived Intangible Assets [Line Items]    
Useful Life   3 years
Minimum | Customer relationships    
Finite-Lived Intangible Assets [Line Items]    
Useful Life 5 years 5 years
Minimum | Developed technology    
Finite-Lived Intangible Assets [Line Items]    
Useful Life 5 years 5 years
Minimum | Non‑competes    
Finite-Lived Intangible Assets [Line Items]    
Useful Life   2 years 6 months
Maximum    
Finite-Lived Intangible Assets [Line Items]    
Useful Life 12 years  
Maximum | Trademarks    
Finite-Lived Intangible Assets [Line Items]    
Useful Life   8 years
Maximum | Customer relationships    
Finite-Lived Intangible Assets [Line Items]    
Useful Life 12 years 12 years
Maximum | Developed technology    
Finite-Lived Intangible Assets [Line Items]    
Useful Life 6 years 6 months 6 years 6 months
Maximum | Non‑competes    
Finite-Lived Intangible Assets [Line Items]    
Useful Life   3 years
v3.25.0.1
Goodwill and other intangible assets - Narrative (Details) - USD ($)
 12 Months Ended
Oct. 01, 2024
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Goodwill and Intangible Assets Disclosure [Abstract]        
Amortization expense   $ 40,000,000.0 $ 42,900,000 $ 48,200,000
Goodwill, impairment loss $ 0 0 0 0
Impairment of intangible assets   $ 0 $ 0 $ 0
v3.25.0.1
Goodwill and other intangible assets - Schedule of Future Estimated Amortization Expense (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Goodwill and Intangible Assets Disclosure [Abstract]    
2025 $ 37,095  
2026 32,391  
2027 31,016  
2028 21,505  
2029 18,345  
Thereafter 7,471  
Net Carrying Value $ 147,823 $ 187,891
v3.25.0.1
Leases - Narrative (Details)
$ in Thousands
 3 Months Ended 12 Months Ended
Dec. 31, 2023
USD ($)
Dec. 31, 2024
USD ($)
lease
Dec. 31, 2023
USD ($)
Dec. 31, 2022
USD ($)
Lessee, Lease, Description [Line Items]        
Lessee, operating lease, renewal term (up to)   10 years    
Lessee, finance lease, term of contract (in years)   4 years    
Operating lease, weighted average remaining lease term (in years) 4 years 7 months 6 days 4 years 3 months 18 days 4 years 7 months 6 days  
Operating lease, weighted average discount rate, percent 4.20% 6.40% 4.20%  
Impairment of lease right-of-use assets $ 1,100 $ 0 $ 1,077 $ 0
Number of sublease agreements | lease   2    
Operating lease cost   $ 6,550 6,932 6,882
Operating lease, payments   7,300 7,600 6,400
Related Party        
Lessee, Lease, Description [Line Items]        
Operating lease cost   $ 1,000 $ 1,100 $ 1,100
Minimum        
Lessee, Lease, Description [Line Items]        
Lessee, operating lease, term of contract (in years)   1 year    
Maximum        
Lessee, Lease, Description [Line Items]        
Lessee, operating lease, term of contract (in years)   9 years    
v3.25.0.1
Leases - Schedule of Supplemental Balance Sheet Information Related to Operating Leases (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Assets    
Operating lease assets $ 16,990 $ 17,661
Operating lease, right-of-use asset, statement of financial position Other assets Other assets
Liabilities    
Operating lease liabilities – current $ 5,079 $ 5,766
Operating lease liabilities – non-current 16,006 16,320
Total operating lease liabilities $ 21,085 $ 22,086
Operating lease, liability, current, statement of financial position Accrued liabilities Accrued liabilities
Operating lease, liability, noncurrent, statement of financial position Other liabilities Other liabilities
v3.25.0.1
Leases - Schedule of Components of Lease Expense (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Leases [Abstract]      
Operating lease cost $ 6,550 $ 6,932 $ 6,882
Short-term lease cost 309 233 281
Variable lease cost 2,973 2,609 2,442
Total lease expense $ 9,832 $ 9,774 $ 9,605
v3.25.0.1
Leases - Schedule of Operating Lease Liabilities (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Leases [Abstract]    
2025 $ 6,226  
2026 6,060  
2027 4,201  
2028 3,799  
2029 3,327  
Thereafter 397  
Total lease payments 24,010  
Less: imputed interest 2,925  
Total present value of lease liabilities $ 21,085 $ 22,086
v3.25.0.1
Commitments and contingencies - Schedule of Minimum Payments Under Contractual Agreements (Details)
$ in Thousands
Dec. 31, 2024
USD ($)
Commitments and Contingencies Disclosure [Abstract]  
2025 $ 31,897
2026 13,734
2027 10,234
2028 8,599
2029 4,174
Thereafter 0
Contractual obligation for hosting services $ 68,638
v3.25.0.1
Commitments and contingencies - Narrative (Details) - USD ($)
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Commitments and Contingencies Disclosure [Abstract]    
Variable obligation $ 17,500,000  
Contract period (in years) 3 years  
Liabilities for contingencies $ 0 $ 0
v3.25.0.1
Debt - Schedule of Balances and Availability of 2026 Notes and 2020 Revolving Credit Facility (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Sep. 17, 2021
Convertible Senior Notes Due 2026 | Convertible Debt      
Debt Instrument [Line Items]      
Outstanding $ 369,514 $ 366,999  
Interest Rate 0.125% 0.125% 0.125%
2024 Credit Agreement | Line of Credit | Revolving Credit Facility      
Debt Instrument [Line Items]      
Outstanding $ 1,143    
Unutilized Amount $ 173,857    
Interest Rate 1.50%    
v3.25.0.1
Debt - Convertible Senior Notes (Details)
 12 Months Ended
Sep. 17, 2021
USD ($)
day
$ / shares
Dec. 31, 2024
USD ($)
Dec. 31, 2023
USD ($)
Dec. 31, 2022
USD ($)
Dec. 31, 2021
USD ($)
Debt Instrument [Line Items]          
Payment for purchase of capped calls $ 36,000,000        
Debt issuance costs   $ 1,549,000 $ 0 $ 50,000  
Convertible Senior Notes Due 2026 | Convertible Debt          
Debt Instrument [Line Items]          
Debt, aggregate principal amount $ 373,800,000 $ 373,800,000 $ 373,800,000    
Interest rate (as percent) 0.125% 0.125% 0.125%    
Proceeds from offering $ 361,400,000        
Number of trading days | day 20        
Number of consecutive trading days | day 30        
Threshold percentage of stock price 130.00%        
Conversion ratio 0.0200024        
Conversion price (in dollars per share) | $ / shares $ 49.99        
Premium percentage of stock price 40.00%        
Redemption price percentage 100.00%        
Redemption threshold amount $ 50,000,000        
Fundamental change, threshold percentage 100.00%        
Debt issuance costs         $ 12,400,000
Effective interest rate (as percent)   0.81% 0.81% 0.81%  
Convertible Senior Notes Due 2026 | Convertible Debt | Circumstance One          
Debt Instrument [Line Items]          
Number of trading days | day 20        
Number of consecutive trading days | day 30        
Threshold percentage of stock price 130.00%        
Convertible Senior Notes Due 2026 | Convertible Debt | Circumstance Two          
Debt Instrument [Line Items]          
Number of trading days | day 5        
Number of consecutive trading days | day 10        
Threshold percentage of stock price 98.00%        
364-Day Facility | Revolving Credit Facility | Line of Credit          
Debt Instrument [Line Items]          
Proceeds to repay debt $ 250,000,000        
v3.25.0.1
Debt - Schedule of Interest Expense Related to 2026 Notes (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Debt Instrument [Line Items]      
Amortization of issuance costs $ 2,843 $ 2,742 $ 2,722
Convertible Debt | Convertible Senior Notes Due 2026      
Debt Instrument [Line Items]      
Contractual interest expense 467 467 467
Amortization of issuance costs $ 2,515 $ 2,494 $ 2,474
v3.25.0.1
Debt - Capped Calls (Details) - Call Option
$ / shares in Units, shares in Millions, $ in Millions
Sep. 14, 2021
USD ($)
$ / shares
shares
Debt Instrument [Line Items]  
Strike price (in dollars per share) $ 49.99
Initial cap price (in dollars per share) $ 71.42
Shares covered (in shares) | shares 7.5
Payment for capped calls | $ $ 36.0
v3.25.0.1
Debt - Credit Agreements (Details) - 2024 Credit Agreement - Line of Credit - USD ($)
May 03, 2024
Dec. 31, 2024
Debt Instrument [Line Items]    
Debt issuances costs capitalized   $ 1,600,000
Minimum    
Debt Instrument [Line Items]    
Commitment fee (as percent) 0.25%  
Maximum    
Debt Instrument [Line Items]    
Commitment fee (as percent) 0.40%  
Fed Funds Effective Rate Overnight Index Swap Rate    
Debt Instrument [Line Items]    
Interest margin (as percent) 0.50%  
Secured Overnight Financing Rate (SOFR)    
Debt Instrument [Line Items]    
Interest margin (as percent) 1.00%  
Secured Overnight Financing Rate (SOFR) | Minimum    
Debt Instrument [Line Items]    
Interest margin (as percent) 1.00%  
Base Rate | Minimum    
Debt Instrument [Line Items]    
Interest margin (as percent) 0.50%  
Base Rate | Maximum    
Debt Instrument [Line Items]    
Interest margin (as percent) 1.25%  
Term SOFR Rate, EURIBOR Rate, TIBOR Rate, Term CORRA Rate, Or AUD Screen Rate And Daily Simple RFR | Minimum    
Debt Instrument [Line Items]    
Interest margin (as percent) 1.50%  
Term SOFR Rate, EURIBOR Rate, TIBOR Rate, Term CORRA Rate, Or AUD Screen Rate And Daily Simple RFR | Maximum    
Debt Instrument [Line Items]    
Interest margin (as percent) 2.25%  
Term SOFR Rate, EURIBOR Rate, TIBOR Rate, Term CORRA Rate, or AUD Screen Rate | Minimum    
Debt Instrument [Line Items]    
Interest margin (as percent) 0.00%  
Daily Simple RFR | Minimum    
Debt Instrument [Line Items]    
Interest margin (as percent) 0.00%  
Revolving Credit Facility    
Debt Instrument [Line Items]    
Maximum borrowing capacity $ 175,000,000.0  
Letter of Credit    
Debt Instrument [Line Items]    
Maximum borrowing capacity 40,000,000.0  
Foreign Line of Credit    
Debt Instrument [Line Items]    
Maximum borrowing capacity 50,000,000.0  
Term Loan    
Debt Instrument [Line Items]    
Maximum borrowing capacity per incremental loan $ 5,000,000.0  
v3.25.0.1
Stock-based compensation - Schedule of Stock-Based Compensation Expense (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Stock-based compensation $ 97,390 $ 101,000 $ 109,170
Sales and marketing      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Stock-based compensation 30,299 33,127 33,559
Research and development      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Stock-based compensation 25,324 23,719 24,392
General and administrative      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Stock-based compensation 28,575 32,539 41,066
Subscription | Cost of revenue:      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Stock-based compensation 11,518 10,229 8,854
Services | Cost of revenue:      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Stock-based compensation $ 1,674 $ 1,386 $ 1,299
v3.25.0.1
Stock-based compensation - Narrative (Details) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Share-Based Payment Arrangement [Abstract]      
Tax benefit related to stock-based compensation $ 0.0 $ 0.0 $ 10.1
v3.25.0.1
Stock-based compensation - Equity Incentive Plans (Details) - USD ($)
 3 Months Ended 12 Months Ended
Jul. 21, 2020
Jun. 30, 2022
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Jan. 01, 2024
Nov. 13, 2017
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]              
Stock-based compensation     $ 97,390,000 $ 101,000,000 $ 109,170,000    
Employee Stock Option, Target-Based              
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]              
Award expiration period (in years)     10 years        
Stock-based compensation   $ 33,000,000          
Incremental compensation cost   $ 0          
Return target options granted (in shares)     0 0 0    
Options exercised     $ 3,955,000 $ 9,300,000 $ 7,900,000    
Total fair value of return target options vested         $ 33,000,000    
Remaining unrecognized compensation expense related to return target options     $ 0        
Service-Based Stock Option              
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]              
Award expiration period (in years)     10 years        
Return target options granted (in shares)     0 0 0    
Options exercised     $ 4,001,000 $ 2,200,000 $ 11,200,000    
Remaining unrecognized compensation expense related to return target options     $ 0        
Vesting period (in years)     4 years        
Service-Based Stock Option | Tranche One              
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]              
Vesting period (in years)     1 year        
Vesting (as percent)     25.00%        
Service-Based Stock Option | Tranche Two              
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]              
Vesting period (in years)     1 year        
Vesting (as percent)     25.00%        
Service-Based Stock Option | Tranche Three              
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]              
Vesting period (in years)     1 year        
Vesting (as percent)     25.00%        
Service-Based Stock Option | Tranche Four              
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]              
Vesting period (in years)     1 year        
Vesting (as percent)     25.00%        
Unvested restricted stock units              
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]              
Stock-based compensation         $ 4,500,000    
Incremental compensation cost       $ 10,000,000      
Weighted-average grant date fair value of RSUs granted (in dollars per share)     $ 17.47 $ 19.45 $ 27.50    
Unrecognized compensation expense, RSUs     $ 177,200,000        
Weighted average period over which unrecognized compensation expense would be recognized (in years)     2 years 6 months        
Fair value of RSUs vested     $ 89,100,000 $ 74,000,000 $ 60,400,000    
Omnibus Incentive Plan 2020              
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]              
Shares authorized for issuance (in shares) 14,800,000         34,261,070  
Share based compensation, number of shares reserved for issuance, period of increases (in years) 10 years            
Share based compensation, increase in shares reserved for issuance, minimum percentage increase (as percent) 4.00%            
Common stock reserved for additional grants under the plan (in shares)     14,170,433        
Omnibus Incentive Plan 2020 | Unvested restricted stock units              
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]              
Vesting period (in years)     4 years        
Stock Option Plan 2017              
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]              
Shares authorized for issuance (in shares)             8,470,000
Common stock reserved for additional grants under the plan (in shares)     128,928        
v3.25.0.1
Stock-based compensation - Schedule of Return Target and Service Based Options Activity (Details) - USD ($)
$ / shares in Units, $ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Target-Based Stock Options      
Options      
Outstanding, beginning of period (in shares) 2,594,622    
Exercised (in shares) (329,347)    
Outstanding, end of period (in shares) 2,265,275 2,594,622  
Options exercisable (in shares) 2,265,275    
Vested or expected to vest (in shares) 2,265,275    
Weighted- Average Exercise Price      
Outstanding, beginning of period (in dollars per share) $ 6.61    
Exercised (in dollars per share) 6.30    
Outstanding, end of period (in dollars per share) 6.66 $ 6.61  
Options exercisable (in dollars per share) 6.66    
Vested or expected to vest (in dollars per share) $ 6.66    
Weighted- Average Remaining Contractual Term (Years)      
Remaining term, options outstanding (in years) 3 years 8 months 12 days 4 years 3 months 18 days  
Remaining term, options exercisable (in years) 3 years 8 months 12 days    
Remaining term, options vested or expected to vest (in years) 3 years 8 months 12 days    
Aggregate Intrinsic Value (in thousands)      
Outstanding $ 16,740 $ 29,697  
Exercised 3,955 $ 9,300 $ 7,900
Options exercisable 16,740    
Vested or expected to vest $ 16,740    
Service-Based Stock Option      
Options      
Outstanding, beginning of period (in shares) 1,048,885    
Exercised (in shares) (291,542)    
Outstanding, end of period (in shares) 757,343 1,048,885  
Options exercisable (in shares) 757,343    
Vested or expected to vest (in shares) 757,343    
Weighted- Average Exercise Price      
Outstanding, beginning of period (in dollars per share) $ 5.54    
Exercised (in dollars per share) 5.61    
Outstanding, end of period (in dollars per share) 5.52 $ 5.54  
Options exercisable (in dollars per share) 5.52    
Vested or expected to vest (in dollars per share) $ 5.52    
Weighted- Average Remaining Contractual Term (Years)      
Remaining term, options outstanding (in years) 3 years 3 years 2 months 12 days  
Remaining term, options exercisable (in years) 3 years    
Remaining term, options vested or expected to vest (in years) 3 years    
Aggregate Intrinsic Value (in thousands)      
Outstanding $ 6,464 $ 13,129  
Exercised 4,001 $ 2,200 $ 11,200
Options exercisable 6,464    
Vested or expected to vest $ 6,464    
v3.25.0.1
Stock-based compensation - Schedule of RSU Activity (Details) - Restricted Stock Units (RSUs) - $ / shares
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Units      
Outstanding, beginning of period (in shares) 10,551,679    
Granted (in shares) 5,717,753    
Vested (in shares) (3,438,266)    
Forfeited (in shares) (1,094,021)    
Outstanding, end of period (in shares) 11,737,145 10,551,679  
Weighted-Average Grant Date Fair Value (per share)      
Outstanding, beginning of period (in dollars per share) $ 24.49    
Granted (in dollars per share) 17.47 $ 19.45 $ 27.50
Vested (in dollars per share) 25.93    
Forfeited (in dollars per share) 23.69    
Outstanding, end of period (in dollars per share) $ 20.73 $ 24.49  
v3.25.0.1
Stock-based compensation - Long-Term Incentive Plan (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Stock-based compensation $ 97,390 $ 101,000 $ 109,170
Unvested restricted stock units      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Granted (in shares) 5,717,753    
Stock-based compensation     $ 4,500
v3.25.0.1
Stock-based compensation - Employee Stock Purchase Plan (Details) - Shares committed under the 2021 ESPP
 12 Months Ended
May 25, 2021
Dec. 31, 2024
USD ($)
calendarYear
$ / shares
shares
Dec. 31, 2023
USD ($)
$ / shares
Dec. 31, 2022
$ / shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Offering period (in months) 6 months      
accumulated payroll deductions at discount (as percent) 15.00%      
Percentage of the fair market value of common stock 85.00%      
Maximum employee payroll deduction (as percent) 15.00%      
Aggregate value of shares purchased   $ 25,000    
Eligible employee compensation   $ 800,000 $ 1,000,000  
Shares reserved for future issuance (in shares) | shares   5,588,043    
Number of authorized share increases (in years) | calendarYear   10    
Percentage of outstanding stock   1.00%    
Shares authorized for issuance (in shares) | shares   16,000,000    
Average grant date fair value for offering periods under 2021 ESPP (in dollars per share) | $ / shares   $ 4.68 $ 4.63 $ 8.28
Expected dividend yield   0.00% 0.00% 0.00%
Unrecognized compensation expense   $ 500,000    
Weighted average period over which unrecognized compensation expense would be recognized (in months)   4 months    
v3.25.0.1
Stock-based compensation - Schedule of ESPP activity (Details) - USD ($)
$ / shares in Units, $ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Total proceeds (in thousands) $ 5,156 $ 6,077 $ 6,840
Employee Stock      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Shares issued (in shares) 378,988 433,121 295,189
Weighted-average purchase price (in dollars per share) $ 13.60 $ 14.34 $ 22.80
v3.25.0.1
Stock-based compensation - Schedule of Assumptions in Black-Scholes Option Pricing Model (Details) - Employee Stock
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Expected term 6 months 6 months 6 months
Expected volatility, minimum 40.90% 43.00% 60.05%
Expected volatility, maximum 40.96% 51.25% 64.90%
Risk-free interest rate, minimum 4.42% 5.14% 1.49%
Risk-free interest rate, maximum 5.43% 5.51% 4.58%
Expected dividend yield 0.00% 0.00% 0.00%
v3.25.0.1
Net loss per share - Schedule of Computation of Basic and Diluted Net Loss Per Share (Details) - USD ($)
$ / shares in Units, $ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Numerator:      
Net loss $ (68,455) $ (110,086) $ (141,301)
Denominator:      
Weighted-average shares used to compute net loss per share, basic (in shares) 128,019,692 124,935,620 120,720,972
Weighted-average shares used to compute net loss per share, diluted (in shares) 128,019,692 124,935,620 120,720,972
Net loss per share, basic (in dollars per share) $ (0.53) $ (0.88) $ (1.17)
Net loss per share, diluted (in dollars per share) $ (0.53) $ (0.88) $ (1.17)
v3.25.0.1
Net loss per share - Schedule of Potentially Dilutive Securities Excluded from Computation of Diluted Weighted-Average Shares Outstanding (Details) - shares
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]      
Total potentially dilutive securities (in shares) 22,452,946 21,910,026 20,575,973
Stock options outstanding      
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]      
Total potentially dilutive securities (in shares) 3,022,618 3,643,507 4,488,742
Unvested restricted stock units      
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]      
Total potentially dilutive securities (in shares) 11,737,145 10,551,679 8,417,357
Shares related to the 2026 Notes      
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]      
Total potentially dilutive securities (in shares) 7,475,897 7,475,897 7,475,897
Shares committed under the 2021 ESPP      
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]      
Total potentially dilutive securities (in shares) 217,286 238,943 193,977
v3.25.0.1
Employee benefit plans (Details) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
U.S.      
Defined Contribution Plan Disclosure [Line Items]      
Employer contribution (as percent) 3.00%    
Contributions $ 6.2 $ 6.5 $ 5.4
Foreign Plan      
Defined Contribution Plan Disclosure [Line Items]      
Contributions $ 3.5 $ 3.2 $ 2.5
v3.25.0.1
Income taxes - Schedule of Income Before Income Tax, Domestic and Foreign (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Income Tax Disclosure [Abstract]      
Domestic $ (36,068) $ (80,480) $ (123,521)
Foreign (28,690) (27,327) (18,693)
Loss before income tax (provision) benefit $ (64,758) $ (107,807) $ (142,214)
v3.25.0.1
Income taxes - Schedule of Income Tax Provision (Benefit) (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Current:      
Federal $ 0 $ 0 $ 6
State (303) (456) (154)
Foreign (3,891) (3,799) (1,894)
Total current provision (4,194) (4,255) (2,042)
Deferred:      
Federal (97) (130) 268
State (17) 80 170
Foreign 611 2,026 2,517
Total deferred benefit 497 1,976 2,955
Total income tax (provision) benefit $ (3,697) $ (2,279) $ 913
v3.25.0.1
Income taxes - Schedule of Income Tax Rate Reconciliation (Details)
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Effective Income Tax Rate Reconciliation, Percent [Abstract]      
Statutory U.S. federal income tax rate 21.00% 21.00% 21.00%
State income tax benefit, net of federal tax effect 0.00% 1.20% 2.50%
Permanent differences (0.20%) (0.10%) 0.10%
Foreign rate differential 1.60% 1.00% (0.60%)
Remeasurement gain/loss 0.00% 0.70% 0.00%
Tax credits 4.60% 3.20% 2.00%
Valuation allowance (15.30%) (19.80%) (21.50%)
Stock-based compensation (10.90%) (6.10%) (1.60%)
Transaction costs (0.30%) (0.20%) (0.40%)
Deferred rate change 0.00% 0.00% 0.40%
Section 162(m) (4.40%) (1.40%) (1.90%)
Foreign withholding taxes (2.70%) (1.30%) (0.50%)
Other 0.90% (0.30%) 1.10%
Effective tax rate (5.70%) (2.10%) 0.60%
v3.25.0.1
Income taxes - Schedule of Components of Net Deferred Tax Assets and Liabilities (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Deferred tax assets:    
Accrued compensation $ 4,646 $ 3,582
Deferred revenue 13,542 15,878
Section 174 capitalization 27,366 17,947
Stock-based compensation 19,345 18,949
Federal tax credits 13,815 11,739
Net operating losses 51,180 54,052
State tax credits 3,303 2,901
Business interest limitation 6,173 9,398
Operating lease liabilities 2,679 3,607
2026 Notes 3,126 4,914
Other 2,863 2,713
Gross deferred tax assets 148,038 145,680
Valuation allowance (94,923) (85,256)
Total deferred tax assets 53,115 60,424
Deferred tax liabilities:    
Deferred contract costs (21,547) (19,087)
Operating lease right-of-use assets (1,194) (2,017)
Intangibles and other (34,021) (43,571)
Other (35) (10)
Gross deferred tax liabilities (56,797) (64,685)
Net deferred tax liabilities (3,682) (4,261)
Non-current deferred tax assets 1,498 1,691
Non-current deferred tax liabilities $ (5,180) $ (5,952)
v3.25.0.1
Income taxes - Narrative (Details) - USD ($)
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Income Taxes [Line Items]      
Increase in valuation allowance $ 9,700,000 $ 21,700,000 $ 32,000,000
Unrecognized tax benefits, uncertainty in income taxes 2,300,000 1,800,000  
Income tax expense related to interest and penalties 0 $ 0 $ 0
Domestic Tax Jurisdiction      
Income Taxes [Line Items]      
Operating loss carryforwards 85,500,000    
Operating loss carryforwards subject to expiration 24,200,000    
Operating loss carryforwards not subject to expiration 61,300,000    
Domestic Tax Jurisdiction | Research Tax Credit Carryforward      
Income Taxes [Line Items]      
Tax credit carryforward, amount 13,700,000    
Foreign Tax Jurisdiction      
Income Taxes [Line Items]      
Operating loss carryforwards 110,700,000    
Foreign Tax Jurisdiction | Research Tax Credit Carryforward      
Income Taxes [Line Items]      
Tax credit carryforward, amount 1,900,000    
State and Local Jurisdiction      
Income Taxes [Line Items]      
Operating loss carryforwards 5,500,000    
State and Local Jurisdiction | Research Tax Credit Carryforward      
Income Taxes [Line Items]      
Tax credit carryforward, amount $ 4,700,000    
v3.25.0.1
Income taxes - Schedule of Unrecognized Tax Benefits (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Unrecognized Tax Benefits [Roll Forward]      
Unrecognized tax benefits, beginning balance $ 1,636 $ 1,272 $ 1,003
Additions based on tax positions related to the current year 303 312 230
Additions based on tax positions related to prior years 29 52 39
Unrecognized tax benefits, ending balance $ 1,968 $ 1,636 $ 1,272
v3.25.0.1
Related party transactions (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Related Party Transaction [Line Items]      
Total liabilities $ 864,246 $ 872,105  
Accrued liabilities 68,363 77,447  
Other liabilities 16,061 21,118  
JAMF Nation Global Foundation      
Related Party Transaction [Line Items]      
Amount of pledges to JAMF Nation Global Foundation 0 2,400 $ 1,100
JAMF Nation Global Foundation | Related Party      
Related Party Transaction [Line Items]      
Total liabilities $ 1,500 2,700  
Accrued liabilities   1,500  
Other liabilities   $ 1,200  
v3.25.0.1
Segment and geographic information - Narrative (Details) - segment
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Disaggregation of Revenue [Line Items]    
Number of operating segment 1  
Number of reportable segment 1  
U.S. | Property, Plant and Equipment | Geographic Concentration Risk    
Disaggregation of Revenue [Line Items]    
Concentration risk (as percent) 54.00% 65.00%
v3.25.0.1
Segment and geographic information - Schedule of Segment Reporting Information (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Revenues from External Customers and Long-Lived Assets [Line Items]      
Revenue $ 627,399 $ 560,571 $ 478,776
Less:      
Loss from operations (69,096) (115,249) (138,874)
Adjustments and reconciling items:      
Stock-based compensation 97,390 101,000 109,170
Restructuring charges 9,407    
Reportable Segment      
Less:      
Loss from operations (69,096) (115,249) (138,874)
Operating Segments | Reportable Segment      
Revenues from External Customers and Long-Lived Assets [Line Items]      
Revenue 627,399 560,571 478,776
Less:      
Adjusted cost of revenue 114,639 100,439 88,734
Adjusted sales and marketing expense 212,491 215,923 183,352
Adjusted research and development expense 111,446 109,303 94,173
Adjusted general and administrative expense 85,757 89,523 86,587
Loss from operations 103,066 45,383 25,930
Adjustments and reconciling items | Reportable Segment      
Adjustments and reconciling items:      
Amortization expense 40,022 42,878 48,159
Stock-based compensation 97,390 101,000 109,170
Acquisition-related expense 5,262 7,361 4,643
Acquisition-related earnout 0 0 694
Offering costs 872 0 124
Payroll taxes related to stock-based compensation 2,947 2,608 2,014
System transformation costs 16,049 4,833 0
Restructuring charges 9,742 1,393 0
Extraordinary legal settlements and non-recurring litigation costs $ (122) $ 559 $ 0
v3.25.0.1
Segment and geographic information - Schedule of Revenue by Geographic Region (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Disaggregation of Revenue [Line Items]      
Total revenue $ 627,399 $ 560,571 $ 478,776
The Americas      
Disaggregation of Revenue [Line Items]      
Total revenue 413,704 377,890 330,704
Europe, the Middle East, India, and Africa      
Disaggregation of Revenue [Line Items]      
Total revenue 162,894 140,224 113,861
Asia Pacific      
Disaggregation of Revenue [Line Items]      
Total revenue $ 50,801 $ 42,457 $ 34,211
v3.25.0.1
Segment and geographic information - Schedule of Long-Lived Assets by Geographic Region (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Disaggregation of Revenue [Line Items]    
Long-lived assets $ 36,311 $ 32,845
The Americas    
Disaggregation of Revenue [Line Items]    
Long-lived assets 19,784 21,489
Europe, the Middle East, India, and Africa    
Disaggregation of Revenue [Line Items]    
Long-lived assets 9,447 3,150
Asia Pacific    
Disaggregation of Revenue [Line Items]    
Long-lived assets $ 7,080 $ 8,206
v3.25.0.1
Restructuring activities - Narrative (Details)
 5 Months Ended
Jun. 30, 2024
Restructuring and Related Activities [Abstract]  
Workforce reduction plan (as percent) 6.00%
v3.25.0.1
Restructuring activities - Schedule of Restructuring Charges (Details)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
USD ($)
Restructuring Cost and Reserve [Line Items]  
Restructuring charges $ 9,407
Cost of revenue:  
Restructuring Cost and Reserve [Line Items]  
Restructuring charges $ 7
Restructuring charges, statement of income or comprehensive income Cost of revenue
Sales and marketing  
Restructuring Cost and Reserve [Line Items]  
Restructuring charges $ 7,304
Restructuring charges, statement of income or comprehensive income Sales and marketing
Research and development  
Restructuring Cost and Reserve [Line Items]  
Restructuring charges $ 709
Restructuring charges, statement of income or comprehensive income Research and development
General and administrative  
Restructuring Cost and Reserve [Line Items]  
Restructuring charges $ 1,387
Restructuring charges, statement of income or comprehensive income General and administrative
v3.25.0.1
Restructuring activities - Schedule of Restructuring Liability Included in Accrued Liabilities (Details)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
USD ($)
Restructuring Reserve [Roll Forward]  
Beginning balance $ 351
Restructuring charges 9,407
Cash payments (8,529)
Ending balance $ 1,229
v3.25.0.1
Condensed financial information (Parent Company only) - Condensed Balance Sheets (Details) - USD ($)
$ in Thousands
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Current assets:        
Cash and cash equivalents $ 224,680 $ 243,576 $ 224,338  
Total current assets 424,657 402,634    
Total assets 1,580,229 1,589,652    
Current liabilities:        
Accrued liabilities 68,363 77,447    
Total current liabilities 421,355 422,150    
Other liabilities 16,061 21,118    
Total liabilities 864,246 872,105    
Commitments and contingencies    
Stockholders’ equity:        
Preferred stock, $0.001 par value, 50,000,000 shares authorized at December 31, 2024 and 2023; no shares issued and outstanding at December 31, 2024 and 2023 0 0    
Common stock, $0.001 par value, 500,000,000 shares authorized at December 31, 2024 and 2023; 129,376,245 and 126,938,102 shares issued at December 31, 2024 and 2023, respectively; 129,332,030 and 126,938,102 shares outstanding at December 31, 2024 and 2023, respectively 125 126    
Treasury stock, at cost; 44,215 and 0 shares at December 31, 2024 and 2023, respectively (741) 0    
Additional paid-in capital 1,269,264 1,162,993    
Accumulated other comprehensive loss (30,060) (26,777)    
Accumulated deficit (522,605) (418,795)    
Total stockholders’ equity 715,983 717,547 $ 701,338 $ 738,426
Total liabilities and stockholders’ equity 1,580,229 1,589,652    
Jamf Holding Corp        
Current assets:        
Cash and cash equivalents 0 0    
Total current assets 0 0    
Investment in subsidiaries 715,983 717,547    
Total assets 715,983 717,547    
Current liabilities:        
Accrued liabilities 0 0    
Total current liabilities 0 0    
Other liabilities 0 0    
Total liabilities 0 0    
Commitments and contingencies    
Stockholders’ equity:        
Preferred stock, $0.001 par value, 50,000,000 shares authorized at December 31, 2024 and 2023; no shares issued and outstanding at December 31, 2024 and 2023 0 0    
Common stock, $0.001 par value, 500,000,000 shares authorized at December 31, 2024 and 2023; 129,376,245 and 126,938,102 shares issued at December 31, 2024 and 2023, respectively; 129,332,030 and 126,938,102 shares outstanding at December 31, 2024 and 2023, respectively 125 126    
Treasury stock, at cost; 44,215 and 0 shares at December 31, 2024 and 2023, respectively (741) 0    
Additional paid-in capital 1,269,264 1,162,993    
Accumulated other comprehensive loss (30,060) (26,777)    
Accumulated deficit (522,605) (418,795)    
Total stockholders’ equity 715,983 717,547    
Total liabilities and stockholders’ equity $ 715,983 $ 717,547    
v3.25.0.1
Condensed financial information (Parent Company only) - Condensed Balance Sheets - Additional (Details) - $ / shares
Dec. 31, 2024
Dec. 31, 2023
Condensed Financial Statements, Captions [Line Items]    
Preferred stock, par value (in dollars per share) $ 0.001 $ 0.001
Preferred stock, shares authorized ( in shares) 50,000,000 50,000,000
Preferred stock, shares issued (in shares) 0 0
Preferred stock, shares outstanding (in shares) 0 0
Common stock, par value (in dollars per share) $ 0.001 $ 0.001
Common stock, shares authorized (in shares) 500,000,000 500,000,000
Common stock, shares issued (in shares) 129,376,245 126,938,102
Common stock, shares outstanding (in shares) 129,332,030 126,938,102
Treasury stock, at cost (in shares) 44,215 0
Jamf Holding Corp    
Condensed Financial Statements, Captions [Line Items]    
Preferred stock, par value (in dollars per share) $ 0.001 $ 0.001
Preferred stock, shares authorized ( in shares) 50,000,000 50,000,000
Preferred stock, shares issued (in shares) 0 0
Preferred stock, shares outstanding (in shares) 0 0
Common stock, par value (in dollars per share) $ 0.001 $ 0.001
Common stock, shares authorized (in shares) 500,000,000 500,000,000
Common stock, shares issued (in shares) 129,376,245 126,938,102
Common stock, shares outstanding (in shares) 129,332,030 126,938,102
Treasury stock, at cost (in shares) 44,215 0
v3.25.0.1
Condensed financial information (Parent Company only) - Condensed Statements of Operations (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Condensed Financial Statements, Captions [Line Items]      
Revenue $ 627,399 $ 560,571 $ 478,776
Operating expenses 555,167 549,761 498,423
Loss from operations (69,096) (115,249) (138,874)
Loss before income tax (provision) benefit (64,758) (107,807) (142,214)
Income tax (provision) benefit 3,697 2,279 (913)
Net loss (68,455) (110,086) (141,301)
Jamf Holding Corp      
Condensed Financial Statements, Captions [Line Items]      
Revenue 0 0 0
Operating expenses 0 0 0
Loss from operations 0 0 0
Other income, net 0 0 0
Loss before income tax (provision) benefit 0 0 0
Income tax (provision) benefit 0 0 0
Equity in net loss of subsidiaries (68,455) (110,086) (141,301)
Net loss $ (68,455) $ (110,086) $ (141,301)
v3.25.0.1
Condensed financial information (Parent Company only) - Condensed Statements of Comprehensive Loss (Details) - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Condensed Financial Statements, Captions [Line Items]      
Net loss $ (68,455) $ (110,086) $ (141,301)
Other comprehensive (loss) income:      
Subsidiaries’ other comprehensive (loss) income (3,283) 13,174 (32,085)
Total other comprehensive (loss) income (3,283) 13,174 (32,085)
Comprehensive loss (71,738) (96,912) (173,386)
Jamf Holding Corp      
Condensed Financial Statements, Captions [Line Items]      
Net loss (68,455) (110,086) (141,301)
Other comprehensive (loss) income:      
Subsidiaries’ other comprehensive (loss) income (3,283) 13,174 (32,085)
Total other comprehensive (loss) income (3,283) 13,174 (32,085)
Comprehensive loss $ (71,738) $ (96,912) $ (173,386)
v3.25.0.1
Condensed financial information (Parent Company only) - Narrative (Details)
$ in Millions
 12 Months Ended
Dec. 31, 2024
USD ($)
Condensed Financial Statements, Captions [Line Items]  
Maximum distribution $ 25
Maximum distribution, as percentage of EBITDA 35.00%
JAMF Holdings, Inc.  
Condensed Financial Statements, Captions [Line Items]  
Minimum leverage ratio 6.0