PAGERDUTY, INC., 10-K filed on 3/12/2026
Annual Report
v3.25.4
Cover Page - USD ($)
$ in Billions
 12 Months Ended
Jan. 31, 2026
Mar. 10, 2026
Jul. 31, 2025
Cover [Abstract]      
Document Type 10-K    
Document Annual Report true    
Document Period End Date Jan. 31, 2026    
Current Fiscal Year End Date --01-31    
Document Transition Report false    
Entity File Number 001-38856    
Entity Registrant Name PAGERDUTY, INC.    
Entity Incorporation, State or Country Code DE    
Entity Tax Identification Number 27-2793871    
Entity Address, Address Line One 600 Townsend St.    
Entity Address, Address Line Two Suite 200    
Entity Address, City or Town San Francisco    
Entity Address, State or Province CA    
Entity Address, Postal Zip Code 94103    
City Area Code 844    
Local Phone Number 800-3889    
Title of 12(b) Security Common Stock, par value $0.000005 per share    
Trading Symbol PD    
Security Exchange Name NYSE    
Entity Well-known Seasoned Issuer Yes    
Entity Voluntary Filers No    
Entity Current Reporting Status Yes    
Entity Interactive Data Current Yes    
Entity Filer Category Large Accelerated Filer    
Entity Small Business false    
Entity Emerging Growth Company false    
ICFR Auditor Attestation Flag true    
Document Financial Statement Error Correction [Flag] false    
Entity Shell Company false    
Entity Public Float     $ 1.4
Entity Common Stock, Shares Outstanding   84,979,482  
Documents Incorporated by Reference
Information required in response to Part III of this Annual Report on Form 10-K (Items 10, 11, 12, 13, and 14) is hereby incorporated by reference to portions of the Registrant’s Proxy Statement for the Annual Meeting of Stockholders to be held in 2026. The Proxy Statement will be filed by the Registrant with the Securities and Exchange Commission no later than 120 days after the end of the Registrant’s fiscal year ended January 31, 2026.
    
Entity Central Index Key 0001568100    
Document Fiscal Year Focus 2026    
Document Fiscal Period Focus FY    
Amendment Flag false    
v3.25.4
Audit Information
 12 Months Ended
Jan. 31, 2026
Audit Information [Abstract]  
Auditor Firm ID 238
Auditor Name PricewaterhouseCoopers LLP
Auditor Location San Francisco, California
v3.25.4
CONSOLIDATED BALANCE SHEETS - USD ($)
$ in Thousands
Jan. 31, 2026
Jan. 31, 2025
Current assets:    
Cash and cash equivalents $ 237,402 $ 346,460
Investments 232,436 224,366
Accounts receivable, net of allowance for credit losses of $1,175 and $1,103 108,430 107,350
Deferred contract costs, current 18,401 19,787
Prepaid expenses and other current assets 15,570 13,757
Total current assets 612,239 711,720
Property and equipment, net 29,192 21,335
Deferred contract costs, non-current 25,010 25,279
Lease right-of-use assets 12,509 6,806
Goodwill 137,401 137,401
Intangible assets, net 15,645 20,865
Deferred tax assets 153,657 0
Other assets 4,862 3,860
Total assets 990,515 927,266
Current liabilities:    
Accounts payable 6,718 7,329
Accrued expenses and other current liabilities 19,868 20,322
Accrued compensation 25,856 37,505
Deferred revenue, current 246,451 243,269
Lease liabilities, current 5,000 3,307
Convertible senior notes, net, current 0 57,426
Total current liabilities 303,893 369,158
Convertible senior notes, net, non-current 395,729 393,282
Deferred revenue, non-current 2,483 2,483
Lease liabilities, non-current 12,598 9,637
Other liabilities 5,147 4,661
Total liabilities 719,850 779,221
Commitments and contingencies (Note 9)
Redeemable non-controlling interest (Note 3) 17,072 18,217
Stockholders' equity    
Common stock 0 0
Additional paid-in-capital 679,410 725,483
Accumulated other comprehensive loss (183) (485)
Accumulated deficit (421,797) (595,170)
Treasury Stock (3,837) 0
Total stockholders’ equity 253,593 129,828
Total liabilities, redeemable non-controlling interest, and stockholders' equity $ 990,515 $ 927,266
v3.25.4
CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($)
$ in Thousands
Jan. 31, 2026
Jan. 31, 2025
Statement of Financial Position [Abstract]    
Allowance for doubtful accounts $ 1,175 $ 1,103
v3.25.4
CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
shares in Thousands, $ in Thousands
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Income Statement [Abstract]      
Revenue $ 492,546 $ 467,499 $ 430,699
Cost of revenue 74,142 79,665 77,832
Gross profit 418,404 387,834 352,867
Operating expenses:      
Research and development 126,937 141,489 139,769
Sales and marketing 184,040 201,821 196,769
General and administrative 101,587 104,296 112,575
Total operating expenses 412,564 447,606 449,113
Income (loss) from operations 5,840 (59,772) (96,246)
Interest income 22,693 27,492 22,101
Interest expense (8,857) (9,258) (6,500)
Gain on partial extinguishment of convertible senior notes 0 0 3,699
Other income (expense), net 489 (215) (433)
Income (loss) before (benefit from) provision for income taxes 20,165 (41,753) (77,379)
(Benefit from) provision for income taxes (152,544) 1,783 (12)
Net income (loss) 172,709 (43,536) (77,367)
Net loss attributable to redeemable non-controlling interest (664) (801) (2,178)
Net income (loss) attributable to PagerDuty, Inc. 173,373 (42,735) (75,189)
Less: Adjustment attributable to redeemable non-controlling interest (481) 11,725 6,568
Net income (loss) attributable to PagerDuty, Inc. common stockholders $ 173,854 $ (54,460) $ (81,757)
Weighted average shares used in calculating net loss per share, basic (in shares) 91,212 92,000 92,341
Weighted average shares used in calculating net loss per share, diluted (in shares) 92,995 92,000 92,341
Net loss per share, basic, attributable to PagerDuty, Inc. common stockholders (in dollars per share) $ 1.91 $ (0.59) $ (0.89)
Net loss per share, diluted, attributable to PagerDuty, Inc. common stockholders (in dollars per share) $ 1.87 $ (0.59) $ (0.89)
v3.25.4
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Statement of Comprehensive Income [Abstract]      
Net income (loss) $ 172,709 $ (43,536) $ (77,367)
Unrealized gain on investments 254 167 1,341
Foreign currency translation adjustments, net of tax 48 81 (482)
Total comprehensive income (loss), net of tax 173,011 (43,288) (76,508)
Net loss attributable to redeemable non-controlling interest (664) (801) (2,178)
Foreign currency translation adjustments attributable to redeemable non-controlling interest 0 0 14
Comprehensive loss attributable to redeemable non-controlling interest (664) (801) (2,164)
Comprehensive income (loss) attributable to PagerDuty, Inc. $ 173,675 $ (42,487) $ (74,344)
v3.25.4
CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY - USD ($)
$ in Thousands
Total
Common Stock
Additional Paid-in Capital
Accumulated Other Comprehensive (Loss) Income
Accumulated Deficit
Treasury Stock
Beginning balance (in shares) at Jan. 31, 2023   91,178,671        
Beginning balance at Jan. 31, 2023 $ 240,978 $ 0 $ 719,816 $ (1,592) $ (477,246) $ 0
Treasury stock, beginning balance (in shares) at Jan. 31, 2023           0
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Issuance of common stock upon exercise of stock options (in shares)   1,160,809        
Issuance of common stock upon exercise of stock options 9,435   9,435      
Vesting of restricted stock units and performance stock units, net of shares withheld for employee payroll taxes (in shares)   2,192,556        
Vesting of restricted stock units and performance stock units, net of employee payroll taxes (32,400)   (32,400)      
Fair value of replacement stock options attributable to pre-combination service related to business combination $ 494   494      
Issuance of common stock in connection with the employee stock purchase plan (in shares) 536,151 536,151        
Issuance of common stock in connection with employee stock purchase plan $ 10,294   10,294      
Purchases of capped calls related to convertible senior notes (55,102)   (55,102)      
Repurchases of common stock (in shares)           (2,331,002)
Repurchases of common stock (50,000)         $ (50,000)
Stock-based compensation 128,799   128,799      
Other comprehensive income 859     859    
Adjustment to redeemable non-controlling interest (6,568)   (6,568)      
Net income attributable to PagerDuty, Inc. (75,189)       (75,189)  
Ending balance (in shares) at Jan. 31, 2024   95,068,187        
Treasury stock, ending balance (in shares) at Jan. 31, 2024           (2,331,002)
Ending balance at Jan. 31, 2024 171,600 $ 0 774,768 (733) (552,435) $ (50,000)
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Issuance of common stock upon exercise of stock options (in shares)   620,106        
Issuance of common stock upon exercise of stock options 4,339   4,339      
Vesting of restricted stock units and performance stock units, net of shares withheld for employee payroll taxes (in shares)   2,445,924        
Vesting of restricted stock units and performance stock units, net of employee payroll taxes $ (28,961)   (28,961)      
Issuance of common stock in connection with the employee stock purchase plan (in shares) 502,460 502,460        
Issuance of common stock in connection with employee stock purchase plan $ 8,991   8,991      
Repurchases of common stock (in shares)           (5,223,071)
Repurchases of common stock (100,104)         $ (100,104)
Retirement of treasury stock (in shares)   (7,554,073)       7,554,073
Retirement of treasury stock 0   (150,104)     $ 150,104
Excise tax on repurchases of common stock (300)   (300)      
Stock-based compensation 128,475   128,475      
Other comprehensive income 248     248    
Adjustment to redeemable non-controlling interest (11,725)   (11,725)      
Net income attributable to PagerDuty, Inc. (42,735)       (42,735)  
Ending balance (in shares) at Jan. 31, 2025   91,082,604        
Treasury stock, ending balance (in shares) at Jan. 31, 2025           0
Treasury stock, ending balance at Jan. 31, 2025 0          
Ending balance at Jan. 31, 2025 129,828 $ 0 725,483 (485) (595,170) $ 0
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Issuance of common stock upon exercise of stock options (in shares)   495,254        
Issuance of common stock upon exercise of stock options 3,956   3,956      
Vesting of restricted stock units and performance stock units, net of shares withheld for employee payroll taxes (in shares)   2,524,292        
Vesting of restricted stock units and performance stock units, net of employee payroll taxes $ (24,846)   (24,846)      
Issuance of common stock in connection with the employee stock purchase plan (in shares) 587,795 587,795        
Issuance of common stock in connection with employee stock purchase plan $ 6,883   6,883      
Repurchases of common stock (in shares)           (10,073,731)
Repurchases of common stock (137,082)         $ (137,082)
Retirement of treasury stock (in shares)   (9,710,463)       9,710,463
Retirement of treasury stock 0   (133,245)     $ 133,245
Excise tax on repurchases of common stock (810)   (810)      
Stock-based compensation 101,508   101,508      
Other comprehensive income 302     302    
Adjustment to redeemable non-controlling interest 481   481      
Net income attributable to PagerDuty, Inc. 173,373       173,373  
Ending balance (in shares) at Jan. 31, 2026   84,979,482        
Treasury stock, ending balance (in shares) at Jan. 31, 2026           (363,268)
Treasury stock, ending balance at Jan. 31, 2026 (3,837)          
Ending balance at Jan. 31, 2026 $ 253,593 $ 0 $ 679,410 $ (183) $ (421,797) $ (3,837)
v3.25.4
CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Cash flows from operating activities:      
Net income (loss) attributable to PagerDuty, Inc. common stockholders $ 173,854 $ (54,460) $ (81,757)
Net loss and adjustment attributable to non-controlling interest (1,145) 10,924 4,390
Net income (loss) 172,709 (43,536) (77,367)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:      
Depreciation and amortization 13,122 20,603 20,153
Amortization of deferred contract costs 22,317 22,008 20,568
Amortization of debt issuance costs 2,518 2,629 2,078
Gain on extinguishment of convertible senior notes 0 0 (3,699)
Stock-based compensation 97,804 126,210 127,152
Impairment of long-lived assets 1,213 0 8,368
Non-cash lease expense 2,299 3,053 4,439
Deferred income taxes (153,517) (92) (458)
Other (1,799) (4,461) (3,223)
Changes in operating assets and liabilities:      
Accounts receivable (2,137) (8,042) (10,662)
Deferred contract costs (20,697) (22,459) (18,799)
Prepaid expenses and other assets (2,753) (1,930) 0
Accounts payable (704) 1,140 (1,453)
Accrued expenses and other liabilities (3,474) 4,276 4,603
Accrued compensation (12,183) 6,912 (11,825)
Deferred revenue 3,251 17,695 18,073
Lease liabilities (3,112) (6,115) (5,974)
Net cash provided by operating activities 114,857 117,891 71,974
Cash flows from investing activities:      
Purchases of property and equipment (2,941) (2,791) (2,164)
Capitalized software costs (9,233) (6,686) (5,384)
Cash flows related to business combination 0 0 (24,071)
Purchases of available-for-sale investments (195,640) (214,714) (216,970)
Proceeds from maturities of available-for-sale investments 189,539 201,986 218,264
Proceeds from sales of available-for-sale investments 1,248 2,237 0
Purchases of non-marketable equity investments (1,250) 0 (200)
Net cash used in investing activities (18,277) (19,968) (30,525)
Cash flows from financing activities:      
Proceeds from issuance of convertible senior notes, net of issuance costs 0 (403) 390,831
Purchases of capped calls related to convertible senior notes 0 0 (55,102)
Repurchases of convertible senior notes 0 0 (223,675)
Repayments of convertible senior notes (57,500) 0 0
Investment from redeemable non-controlling interest holder 0 0 1,781
Repurchases of common stock (134,916) (100,104) (50,000)
Proceeds from employee stock purchase plan 6,883 8,991 10,294
Proceeds from issuance of common stock upon exercise of stock options 3,956 4,339 9,871
Employee payroll taxes paid related to net share settlement of restricted stock units (24,846) (28,961) (32,400)
Net cash (used in) provided by financing activities (206,423) (116,138) 51,600
Effects of foreign currency exchange rates on cash, cash equivalents, and restricted cash (4) (124) (401)
Net change in cash, cash equivalents, and restricted cash (109,847) (18,339) 92,648
Cash, cash equivalents, and restricted cash at beginning of year 348,328 366,667 274,019
Cash, cash equivalents, and restricted cash at end of year 238,481 348,328 366,667
Cash and cash equivalents 237,402 346,460 363,011
Restricted cash in other assets 1,079 1,868 3,656
Supplemental cash flow data:      
Cash paid for interest 6,397 6,790 2,971
Cash paid for taxes 2,216 813 908
Non-cash investing and financing activities:      
Purchase of property and equipment, accrued but not yet paid 318 251 430
Issuance costs included in accrued expenses 0 0 413
Stock-based compensation capitalized in internal use software 4,089 2,620 1,647
Bonuses capitalized in internal use software 549 371 255
Repurchases of common stock in transit 2,166 0 0
Excise taxes on repurchases of common stock, accrued but not yet paid $ 810 $ 300 $ 0
v3.25.4
Description of Business and Basis of Presentation
 12 Months Ended
Jan. 31, 2026
Organization, Consolidation and Presentation of Financial Statements [Abstract]  
Description of Business and Basis of Presentation Description of Business and Basis of Presentation
Description of Business

PagerDuty, Inc. was incorporated under the laws of the state of Delaware in May 2010.

PagerDuty, Inc., together with its wholly-owned subsidiaries and subsidiaries in which PagerDuty, Inc. holds a controlling interest (collectively, the “Company”), provides a digital operations management platform that manages urgent and mission-critical work for a modern, digital business (the “PagerDuty Platform”). The PagerDuty Platform collects data and digital signals from virtually any software-enabled system or device and leverages advanced artificial intelligence and powerful machine learning to correlate, process, predict, and remediate incidents and opportunities in real time. This intelligence powers the Company’s core capabilities in incident management, bringing together the right people with the right context and recommended actions so they can resolve issues in minutes or seconds, from anywhere.

Basis of Presentation

The accompanying consolidated financial statements have been prepared in accordance with United States (“U.S.”) generally accepted accounting principles (“U.S. GAAP” or “GAAP”), and applicable rules and regulations of the Securities and Exchange Commission (“SEC”). The consolidated financial statements include the results of PagerDuty, Inc., its wholly-owned subsidiaries, and subsidiaries in which the Company holds a controlling interest. All intercompany balances and transactions have been eliminated in consolidation. The Company’s fiscal year ends on January 31. References to fiscal 2026 refer to the fiscal year ended January 31, 2026.

Use of Estimates

The preparation of financial statements in conformity with GAAP requires management to make, on an ongoing basis, estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the consolidated financial statements, and the reported amounts of revenue and expenses during the reporting periods. Actual results could differ from these estimates. The Company’s most significant estimates and judgments involve the period of benefit for amortizing deferred contract costs, stock-based compensation, redemption value of redeemable non-controlling interests, estimates surrounding the provision for income taxes, deferred tax assets and liabilities, and the valuation allowance recorded against deferred tax assets, and estimates related to the Company’s revenue recognition, such as the assessment of performance obligations in the Company’s revenue arrangements and the fair value assigned to each performance obligation, among others. Management bases its estimates on historical experience and on various other assumptions which management believes to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities.

Reclassification

Certain reclassifications of prior period amounts have been made in the Company’s consolidated statements of cash flows to conform to the current period presentation. The Company has reclassified the change in deferred tax liabilities from the accrued expenses and other liabilities line item to the deferred income taxes line item on the accompanying consolidated statements of cash flows. This reclassification had no effect on the reported net cash provided by operating activities.
v3.25.4
Summary of Significant Accounting Policies
 12 Months Ended
Jan. 31, 2026
Accounting Policies [Abstract]  
Summary of Significant Accounting Policies Summary of Significant Accounting Policies
Segment Information

The Company manages its operations and allocates resources as one operating and reportable segment at the consolidated level. The Company’s chief operating decision maker (“CODM”) is its chief executive officer. The CODM uses consolidated net income (loss) to measure segment profit or loss, allocate resources, make operating decisions, and assess performance through monitoring and evaluation of forecast versus actual results. Further, the CODM reviews and utilizes functional expenses (cost of revenue, sales and marketing, research and development, and general and administrative) at the consolidated level to manage the Company’s operations. Net income (loss) is the Company’s primary measure of profit or loss. Significant expenses within net income (loss) include cost of revenue, research and development, sales and marketing, and general and administrative, which each are separately presented on the consolidated statements of operations. Stock-based compensation expense is also a significant expense within net income (loss). Refer to Note 11. Common Stock and Stockholders’ Equity for additional information about the Company’s stock-based compensation expense. Other segment items include interest income, interest expense, other expense, net, and (benefit from) provision for income taxes on the consolidated statements of operations. Refer to Note 14. Geographic Information for information regarding the Company's long-lived assets and revenue by geography.

Revenue Recognition

The Company generates revenue primarily from cloud-hosted software subscription fees. The Company also generates revenue from term-license software subscription fees and professional services. Revenue recognized from professional services has historically been immaterial. Revenue is recognized when control of the license or service is transferred to the Company’s customers, in an amount that reflects the consideration the Company expects to be entitled to in exchange for those services. Revenue is recognized net of taxes invoiced to customers, which are subsequently remitted to governmental authorities.

The Company accounts for revenue contracts with customers by applying the requirements of Accounting Standards Codification (“ASC”) 606, Revenue Recognition (“ASC 606”), which includes the following steps: 

•Identification of the contract, or contracts, with a customer.
•Identification of the performance obligations in the contract.
•Determination of the transaction price.
•Allocation of the transaction price to the performance obligations in the contract.
•Recognition of revenue when, or as, the Company satisfies a performance obligation.

Cloud-hosted software subscriptions: The Company’s cloud-hosted software subscriptions allow customers to use its cloud-hosted software over the contract period without taking possession of the software. The Company’s cloud-hosted software subscription agreements generally have monthly or annual contractual terms. Revenue related to the Company’s cloud-hosted software subscriptions is recognized ratably over the related contractual term beginning on the date that the Company’s platform is made available to a customer. Access to the platform represents a series of distinct services as the Company continually provides access to, and fulfills its obligation to, the end customer over the subscription term. The series of distinct services represents a single performance obligation that is satisfied over time. The Company recognizes revenue ratably because the customer receives and consumes the benefits of the platform throughout the contract period.

Term-license software subscriptions: The Company’s term-license software subscriptions provide both an obligation to provide access to its on-premise software, which includes both open-source and proprietary features, as well as an obligation to provide support and maintenance. The Company’s term-license software subscription agreements generally have annual contractual terms. The Company accounts for the license to the software and support as two separate performance obligations. As the open-source software is publicly available at no cost to the customer, the Company has determined that there is no value to be assigned to the open-source software in the term-license software subscription arrangements. The proprietary software license represents a promise to provide a license to use functional intellectual property that is recognized at a point in time on the date access to the software is made available to the customer and the term-license software subscription period has begun. The Company has concluded the support is a stand-ready performance obligation that consists of a series of distinct services that are satisfied ratably over time as the services are provided. The Company uses a time-based output method to measure progress because efforts are expended evenly throughout the period given that the nature of the promise is a stand-ready service. The Company recognizes support revenue ratably, typically beginning on the start of the contractual term of the arrangement.
Cloud-hosted and term-license software subscriptions: In order to determine the stand-alone selling price for the cloud-hosted and term-license software subscriptions, the Company conducts a periodic analysis that requires judgment and considers multiple factors that are reasonably available, and maximizes the use of observable inputs that may vary over time depending upon the unique facts and circumstances related to each performance obligation. To have observable inputs, the Company requires that a substantial majority of the stand-alone selling prices for a product offering fall within a pricing range. If a directly observable stand-alone selling price does not exist, the Company estimates a stand-alone selling price range by reviewing external and internal market factor categories, which may include pricing practices, historical discounting, industry practices, service groups, and geographic considerations. Management believes that these analyses result in an estimate that approximates the price the Company would charge for the performance obligations if they were sold separately.

The Company’s cloud-hosted and term-license software subscription arrangements are generally non-cancellable and do not contain refund provisions. The Company bills for monthly cloud-hosted and term-license software subscriptions on a monthly basis and annually in advance for arrangements with terms of one year or more.

The price of the cloud-hosted and term-license software subscriptions is generally fixed at contract inception and therefore, the Company’s contracts do not contain a significant amount of variable consideration. As a result, the amount of revenue recognized in the periods presented from performance obligations satisfied (or partially satisfied) in previous periods due to changes in the transaction price was not material. The Company’s revenue excludes sales and other indirect taxes.

Accounts Receivable and Related Allowance for Credit Losses

Accounts receivable are recorded at the invoiced amount, net of allowances for credit losses. The allowance is based upon historical loss patterns, customer credit quality, the age of each past due invoice, and an evaluation of the potential risk of loss associated with delinquent accounts. The allowance also reflects current market conditions and reasonable and supportable forecasts of future economic conditions.

Activity related to the Company’s allowance for credit losses on accounts receivable was as follows (in thousands):

Balance as of January 31, 2024$1,382 
Charged to credit loss expense1,071 
Write-offs, net of recoveries(1,350)
Balance as of January 31, 2025$1,103 
Charged to credit loss expense1,027 
Write-offs, net of recoveries(955)
Balance as of January 31, 2026$1,175 

Deferred Revenue

The Company records contract liabilities to deferred revenue when amounts are invoiced in advance of performance. Deferred revenue consists of the unearned portion of customer billings. The Company’s payment terms generally provide for payment within 30 days of the invoice date. Amounts anticipated to be recognized within one year of the balance sheet date are recorded as deferred revenue, current, while the remaining portion is recorded as deferred revenue, non-current in the consolidated balance sheets.

The Company applied the practical expedient in ASC 606 and did not evaluate contracts of one year or less for the existence of a significant financing component. For contracts with terms of more than a year, the Company has determined its contracts generally do not include a significant financing component as the majority relate to contracts that are billed annually in advance. The primary purpose of the Company’s invoicing terms is to provide customers with simplified and predictable ways of purchasing the Company’s cloud-hosted software subscriptions, not to receive financing from its customers or to provide customers with financing.
Deferred Contract Costs

Deferred contract costs consist of sales commissions earned by the Company’s sales force which are considered incremental and recoverable costs of obtaining a contract with a customer. The Company determined that sales commissions that are related to contract renewals are not commensurate with commissions earned on the initial contract. Accordingly, sales commissions for initial contracts are deferred and then amortized on a straight-line basis over a period of benefit that the Company has determined to be four years. The Company determined the period of benefit by taking into consideration its customer contracts, technology, and other factors. Amounts anticipated to be recognized within one year of the balance sheet date are recorded as deferred contract costs, current, while the remaining portion is recorded as deferred contract costs, non-current in the consolidated balance sheets. Deferred contract costs are periodically reviewed for impairment. Amortization of deferred contract costs is included in sales and marketing expense in the consolidated statements of operations.

Activity related to the Company’s deferred contract costs was as follows (in thousands):

Balance as of January 31, 2023$46,389 
Additions to deferred contract costs18,799 
Amortization of deferred contract costs(20,568)
Balance as of January 31, 2024$44,620 
Additions to deferred contract costs22,454 
Amortization of deferred contract costs(22,008)
Balance as of January 31, 2025$45,066 
Additions to deferred contract costs20,662 
Amortization of deferred contract costs(22,317)
Balance as of January 31, 2026$43,411 

There was no impairment loss in relation to the costs capitalized for the periods presented.

Concentrations of Risk and Significant Customers

The Company’s financial instruments that are exposed to concentrations of credit risk consist primarily of cash and cash equivalents, available-for-sale investments, and accounts receivable. All of the Company’s cash equivalents and investments are invested in money market funds, U.S. Treasury securities, commercial paper, corporate debt securities, or U.S. Government agency securities that management believes to be of high credit quality. The Company’s cash, cash equivalents, and available-for-sale investments are spread across several different financial institutions.

No single customer accounted for more than 10% of the total accounts receivable balance as of January 31, 2026 or 2025. No single customer represented 10% or more of revenue for the fiscal years ended January 31, 2026, 2025, or 2024.

Cost of Revenue

Cost of revenue primarily consists of expenses related to providing the Company’s cloud-hosted software subscription to customers, including personnel expenses for operations and global support, payments to the Company’s third-party cloud infrastructure providers for hosting the Company’s software, payment processing fees, amortization of capitalized software costs, amortization of acquired developed technology and intangible assets, and allocated overhead costs for facilities, information technology, and other allocated overhead costs.
Foreign Currency Translation

The functional currency for the large majority of the Company's foreign operations is the U.S. dollar, except for one subsidiary for which the local currency is the functional currency. When a consolidated entity’s functional currency is the local currency, the Company translates the foreign functional currency financial statements to U.S. dollars using the exchange rates at the balance sheet date for assets and liabilities, the period average exchange rates for revenue and expenses, and the historical exchange rates for equity. The effects of foreign currency translation adjustments are recorded in other comprehensive income as a component of stockholders’ equity and the related periodic movements are presented in the consolidated statements of comprehensive loss. Foreign currency transaction gains and losses are included in other income (expense), net, in the consolidated statements of operations in the period for which they relate. Realized foreign currency transaction gains and losses for the fiscal years ended January 31, 2026, 2025, and 2024 were not material.

Cash and Cash Equivalents

Cash and cash equivalents consist of cash on hand, highly liquid investments with original maturities of three months or less from the date of purchase, and money market funds.

Investments

The Company’s investments are classified as available-for-sale and consist of highly liquid investments, primarily commercial paper, corporate debt securities, U.S. Government agency securities, and U.S. Treasury securities. The Company determines the appropriate classification of its investments at the time of purchase and reevaluates such designation at each balance sheet date.

The Company periodically evaluates its short-term investments to assess whether those with unrealized loss positions are impaired. The Company considers various factors in determining whether to recognize an impairment charge, including the extent to which the fair value is less than the Company’s cost basis, the financial condition of the issuer and any changes thereto, and the Company’s intent to sell, or whether it is more likely than not that the Company will be required to sell, the investment before recovery of the investment’s amortized cost. If the Company determines that the investment is impaired, an impairment loss is recognized in earnings equal to the difference between the investment’s amortized cost and fair value at such date. Realized gains and losses are reported in other income, net, in the consolidated statements of operations. No impairment charges have been recognized to date.

Available-for-sale investments

The Company classifies its available-for-sale investments, including those with stated maturities beyond 12 months, as short-term based on their highly liquid nature and because they represent the investment of cash that is available for current operations. In addition, the Company may sell these investments at any time for use in its current operations or for other purposes, even prior to maturity. The Company's available-for-sale investments are recorded at fair market value each reporting period. Unrealized gains and losses on these available-for-sale investments are reported as a separate component of accumulated other comprehensive income in the accompanying consolidated balance sheets until realized.

Restricted Cash

The Company has classified cash that is not available for use in its operations as restricted cash. Restricted cash consists of collateral for letters of credit related to security deposits for the Company’s office facility lease arrangements. As of January 31, 2026 and 2025, the Company had restricted cash of $1.1 million and $1.9 million, respectively, all of which was classified as non-current and included in other assets in the consolidated balance sheets.
Related Party Transactions

Certain members of the Company’s Board of Directors serve as directors of, or are executive officers of, and in some cases are investors in, companies that are customers or vendors of the Company. In the year ended January 31, 2026, transactions associated with related parties were not significant. In the years ended January 31, 2025, and 2024, the Company billed $4.0 million and $3.8 million, respectively, to entities associated with related parties and recognized revenue from related party transactions of $3.6 million and $3.3 million, respectively. Accounts receivable associated with related parties as of January 31, 2025 were not significant.

Property and Equipment, Net

Property and equipment, net, is stated at cost less accumulated depreciation. Depreciation is recorded using the straight-line method over the estimated useful lives of the respective assets, which is generally three to five years. Leasehold improvements are depreciated over the shorter of the estimated useful lives of the assets or the lease term.

The Company periodically reviews the estimated lives of property and equipment. If the estimated useful life assumption is reduced for any asset, the remaining unamortized balance would be amortized or depreciated over the revised estimated useful life.

Research and Development Expense

Research and development expenses consist primarily of personnel costs for the Company’s engineering, product, and design teams. Additionally, research and development expenses include outside services, depreciation of equipment used in research and development activities, acquisition-related expenses, impairment of capitalized software costs, and allocated overhead costs. Research and development costs are expensed as incurred.

Capitalized Software Costs

The Company evaluates costs related to the development of its platform and certain projects for internal use incurred during the application development stage. Costs related to preliminary project activities and post-implementation activities are expensed as incurred and costs related to the application development stage are capitalized. Capitalized software is amortized on a straight-line basis over its estimated useful life, which is generally three years. Management evaluates the useful lives of these assets on an annual basis and tests for impairment whenever events or changes in circumstances occur that could impact the recoverability of these assets. The Company recognized an impairment charge of $1.2 million on its capitalized software during the fiscal year ended January 31, 2026. No such impairment was recognized during the fiscal years ended January 31, 2025 and 2024.

Goodwill, Acquired Intangible Assets, and Impairment of Long-Lived Assets

Goodwill: Goodwill represents the excess purchase consideration of an acquired business over the fair value of the net tangible and identifiable intangible assets. Goodwill is evaluated for impairment annually in the fourth quarter, and whenever events or changes in circumstances indicate the carrying value of goodwill may not be recoverable. Triggering events that may indicate impairment include, but are not limited to, a significant adverse change in customer demand or business climate or a significant decrease in expected cash flows. No impairment charges were recorded during the fiscal years ended January 31, 2026, 2025, or 2024.

Acquired intangible assets: Acquired intangible assets consist of identifiable intangible assets, primarily developed technology and customer relationships, resulting from the Company’s business acquisitions. Intangible assets are recorded at fair value on the date of acquisition and amortized over their estimated useful lives.
Impairment of long-lived assets: The Company reviews long-lived assets, including property and equipment, net, lease right-of-use assets, capitalized software, and acquired intangible assets for impairment when events or changes in circumstances indicate that the carrying value of these assets may not be recoverable or that the useful lives are shorter than originally estimated. The evaluation is performed at the asset group level, which is the lowest level of identifiable cash flows independent of other assets. Recoverability of these assets is measured by a comparison of the carrying amounts to the future undiscounted cash flows the assets or asset groups are expected to generate. If the carrying value of the assets or asset group is not recoverable, the impairment recognized is measured as the amount by which the carrying value exceeds its fair value. If the Company reduces the estimated useful life assumption for any asset, the remaining unamortized balance would be amortized or depreciated over the revised estimated useful life.

Advertising Costs

Advertising costs are expensed as incurred and are included in sales and marketing expense. Advertising costs were $10.7 million, $9.1 million, and $9.7 million for the fiscal years ended January 31, 2026, 2025, and 2024, respectively.

Stock-Based Compensation

The Company recognizes compensation expense for all stock-based payment awards, including stock options, restricted stock units (“RSUs”) and performance and market stock units (“PSUs”), based on the estimated fair value of the award on the grant date.

The Company estimates the fair value of stock options issued to employees on the date of grant using the Black-Scholes option pricing model, which is impacted by the fair value of the Company’s common stock, as well as certain assumptions including the expected volatility over the term of the option awards, the expected term of the awards, risk-free interest rates, and the expected dividend yield. Assumptions and estimates used in the determination of the fair value of stock options include expected volatility, expected term, risk-free rate, and expected dividend yield.

The Company estimates the fair value of RSUs at its stock price on the grant date.

The Company estimates the fair value of PSUs with performance conditions using the fair value at the date of grant. The fair value may be adjusted over the vesting period based on interim estimates of performance against the performance condition. The fair value for PSUs with market conditions is measured using a Monte Carlo simulation. Expense is recorded over the vesting period under the graded-vesting attribution method.

The Company estimates the fair value of shares to be issued under its employee stock purchase plan (the “ESPP”) on the first day of the offering period using the Black-Scholes valuation model, which is impacted by the fair value of the Company’s common stock, as well as certain assumptions including the expected volatility over the term of the offering period, the expected term of the awards, risk-free interest rates, and the expected dividend yield. Assumptions used in the determination of the fair value of awards issued under the ESPP are the same as those used in the determination of the fair value of the Company’s stock options.

The Company generally recognizes compensation expense for employee stock-based payment awards on a straight-line basis over the requisite service period (generally the vesting period of the award), with the exception of PSUs which are recognized using the accelerated attribution method. The Company accounts for forfeitures as they occur.

Income Taxes

The Company accounts for income taxes using the asset and liability method. Under this method, the Company recognizes deferred income tax assets and liabilities for the expected future consequences of temporary differences between the financial reporting and tax bases of assets and liabilities, as well as for net operating loss and tax credit carryforwards. Deferred tax assets and liabilities are measured using the tax rates that are expected to apply to taxable income for the years in which those tax assets and liabilities are expected to be realized or settled. The Company recognizes the deferred income tax effects of a change in tax rates in the period of enactment.
The Company records a valuation allowance to reduce its deferred tax assets to the net amount that it believes is more likely than not to be realized. The Company considers all available evidence, both positive and negative, including historical levels of income, expectations and risks associated with estimates of future taxable income and ongoing tax planning strategies in assessing the need for a valuation allowance. Realization of its deferred tax assets is dependent primarily upon future U.S. taxable income.

The Company recognizes income tax benefits from uncertain tax positions only if it believes that it is more likely than not that the tax position will be sustained upon examination by the taxing authorities based on the technical merits of the position. Accrued interest and penalties related to unrecognized tax benefits are recognized in the provision for (benefit from) income taxes in the consolidated statements of operations.

Net Income (Loss) Per Share

Basic net income (loss) per share is computed by dividing net income (loss) attributable to PagerDuty, Inc. common stockholders by the weighted-average number of shares of common stock outstanding during the period. Diluted net income (loss) per share is computed by dividing net income (loss) attributable to PagerDuty, Inc. common stockholders by the weighted-average number of shares of common stock outstanding during the period giving effect to all potentially dilutive securities to the extent they are dilutive. Diluted earnings per share attributable to common stockholders adjusts basic earnings per share for the potentially dilutive impact of stock-based awards as computed under the treasury stock method and convertible notes as computed under the if-converted method. Basic and diluted net income (loss) per share of common stock were the same for the fiscal years ended January 31, 2025 and 2024 as the inclusion of all potential shares of common stock outstanding would have been anti-dilutive.

Recently Adopted Accounting Standards

In December 2023, the FASB issued ASU No. 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures. This ASU requires disaggregated information in a reporting entity’s income tax disclosures about the entity’s effective tax rate reconciliation as well as information on income taxes paid. The Company adopted this ASU in the current year, and applied it prospectively herein. Refer to the disclosures in Note 13. Income Taxes for further details.

Recent Accounting Pronouncements Not Yet Adopted

In November 2024, the FASB issued ASU No. 2024-03, Income Statement - Reporting Comprehensive Income - Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expenses. In January 2025, the FASB issued ASU No. 2025-01 to clarify the effective date of ASU 2024-03. ASU 2024-03 requires that at each interim and annual reporting period, an entity discloses the amounts of certain expenses included in each relevant expense caption. The newly required expense disclosures include certain amounts that are already required to be disclosed under current GAAP in the same disclosure as the other disaggregation requirements. The amendment also requires that an entity discloses a qualitative description of the amounts remaining in relevant expense captions that are not separately disaggregated quantitatively and disclose the total amount of selling expenses and, in annual reporting periods, an entity’s definition of selling expenses. This ASU is effective for fiscal years beginning after December 15, 2026. The Company is currently evaluating the impact of the new guidance on its consolidated financial statements.

In November 2024, the FASB issued ASU No. 2024-04, Debt - Debt with Conversion and Other Options (Subtopic 470-20): Induced Conversion of Convertible Debt Instruments. This ASU clarifies the requirements for determining whether certain settlements of convertible debt instruments should be accounted for as an induced conversion. The amendments in this update are effective for all entities for annual reporting periods beginning after December 15, 2025. The Company is currently evaluating the impact of the new guidance on its consolidated financial statements.

In September 2025, the FASB issued ASU No. 2025-06, Intangibles - Goodwill and Other - Internal-Use Software (Subtopic 350-40). This ASU amends the requirements for commencing capitalization of software costs related to software development projects. The amendments in this update are effective for all entities for annual reporting periods beginning after December 15, 2027. The Company is currently evaluating the impact of the new guidance on its consolidated financial statements.
v3.25.4
Redeemable Non-Controlling Interest
 12 Months Ended
Jan. 31, 2026
Noncontrolling Interest [Abstract]  
Redeemable Non-Controlling Interest Redeemable Non-Controlling Interest
In May 2022, the Company established a joint venture, PagerDuty K.K. The Company obtained a 51% controlling interest and has consolidated the financial results of the joint venture.

The agreements with the non-controlling interest holders of PagerDuty K.K. contain redemption features whereby the interest held by the non-controlling interest holders is redeemable either: (i) at the option of the non-controlling interest holders; or (ii) at the option of the Company, both beginning on the tenth anniversary of the initial capital contribution. The balance of the redeemable non-controlling interest is reported at the greater of the initial carrying amount adjusted for the redeemable non-controlling interest's share of earnings or losses and other comprehensive income or loss, or its redemption value, which is determined based on a prescribed formula derived from multiple metrics including the annual recurring revenue of PagerDuty K.K. The resulting changes in the estimated redemption amount are recorded with corresponding adjustments against additional paid-in capital due to the absence of retained earnings. The carrying amount of the redeemable non-controlling interest is recorded on the Company's consolidated balance sheets as temporary equity.

The following table summarizes the activity in the redeemable non-controlling interest for the periods indicated (in thousands):

Year ended January 31,
20262025
Balance at beginning of period$18,217 $7,293 
Net loss attributable to redeemable non-controlling interest(664)(801)
Adjustments to redeemable non-controlling interest(481)11,725 
Balance at end of period$17,072 $18,217 
v3.25.4
Balance Sheet Components
 12 Months Ended
Jan. 31, 2026
Organization, Consolidation and Presentation of Financial Statements [Abstract]  
Balance Sheet Components Balance Sheet Components
Cash, Cash Equivalents, and Investments

Cash, cash equivalents, and investments consisted of the following as of the dates indicated (in thousands):

January 31,
20262025
Cash and cash equivalents:
Cash$51,006 $47,523 
Money market funds185,205 298,937 
Commercial paper1,191 — 
Total cash and cash equivalents$237,402 $346,460 
Available-for-sale investments:
U.S. Treasury securities$60,429 $58,665 
Commercial paper2,218 7,446 
Corporate debt securities143,490 125,811 
U.S. Government agency securities26,299 32,444 
Total available-for-sale investments$232,436 $224,366 
The following tables summarize the amortized cost, net unrealized gains (losses), and fair value of the Company’s investments by significant investment category as of the dates indicated (in thousands). Gross realized gains or losses from sales of available-for-sale securities were not material for the fiscal years ended January 31, 2026 and 2025.

January 31, 2026
Amortized CostUnrealized Gain (Loss), NetEstimated Fair Value
Available-for-sale investments:
U.S. Treasury securities$60,357 $72 $60,429 
Commercial paper2,218 — 2,218 
Corporate debt securities143,257 233 143,490 
U.S. Government agency securities26,283 16 26,299 
Total available-for-sale investments$232,115 $321 $232,436 
January 31, 2025
Amortized CostUnrealized Gain (Loss), NetEstimated Fair Value
Available-for-sale investments:
U.S. Treasury securities$58,620 $45 $58,665 
Commercial paper7,446 — 7,446 
Corporate debt securities125,792 19 125,811 
U.S. Government agency securities32,441 3 32,444 
Total available-for-sale investments$224,299 $67 $224,366 

The following tables present the Company’s available-for-sale securities by contractual maturity date as of the dates indicated (in thousands):

January 31, 2026
Amortized CostFair Value
Due within one year$142,032 $142,237 
Due between one to five years90,083 90,199 
Total$232,115 $232,436 
January 31, 2025
Amortized CostFair Value
Due within one year$143,797 $143,944 
Due between one to five years80,502 80,422 
Total$224,299 $224,366 

As of January 31, 2026, there were 43 available-for-sale securities in an unrealized loss position with an aggregate fair value of $64.6 million, none of which were in a continuous unrealized loss position for more than 12 months. As of January 31, 2025, there were 49 available-for-sale securities in an unrealized loss position with an aggregate fair value of $77.2 million, 1 of which was in a continuous unrealized loss position for more than 12 months. The total unrealized loss related to the 1 security was immaterial.
When evaluating investments for impairment, the Company reviews factors such as the extent to which fair value has been below cost basis, the financial condition of the issuer and any changes thereto, and the Company’s intent to sell, or whether it is more likely than not that the Company will be required to sell, and the investment before recovery of the investment’s amortized cost. No impairment loss has been recorded on the securities included in the tables above, as the Company believes that any decrease in fair value of these securities is temporary and the Company expects to recover at least up to the initial cost of the investment for these securities. The Company has not recorded an allowance for credit losses, as the Company believes any such losses would be immaterial based on the high-grade credit rating for each of its marketable securities as of the end of each period.

Property and Equipment, Net

Property and equipment, net consisted of the following as of the dates indicated (in thousands):

January 31,
20262025
Leasehold improvements$8,641 $7,629 
Computers and equipment7,607 7,511 
Furniture and fixtures4,884 3,936 
Capitalized software40,593 27,934 
Gross property and equipment (1)
61,725 47,010 
Accumulated depreciation and amortization (2)
(32,533)(25,675)
Property and equipment, net$29,192 $21,335 
______________
(1) Gross property and equipment includes construction-in-progress for leasehold improvements and capitalized software of $15.8 million and $9.0 million that had not yet been placed in service as of January 31, 2026 and 2025, respectively. The costs associated with construction-in-progress are not amortized until the asset is available for its intended use.
(2)During the year ended January 31, 2026, the Company recorded an impairment charge of $1.2 million related to capitalized software. The impairment charge was recorded in research and development on the consolidated statement of operations.

Depreciation and amortization expense was $7.7 million, $8.6 million, and $8.2 million for the fiscal years ended January 31, 2026, 2025, and 2024, respectively.

The Company capitalized $13.9 million, $9.7 million, and $7.3 million and amortized $5.5 million, $5.0 million, and $3.0 million related to capitalized software costs during the fiscal years ended January 31, 2026, 2025, and 2024, respectively. The net carrying value of capitalized software was $24.9 million and $17.7 million as of January 31, 2026 and 2025, respectively.

Accrued Expenses and Other Current Liabilities

Accrued expenses and other current liabilities consisted of the following as of the dates indicated (in thousands):

January 31,
20262025
Accrued professional fees$3,251 $4,398 
Accrued events1,143 1,908 
Accrued hosting and infrastructure2,128 2,390 
Accrued taxes3,416 3,255 
Accrued liabilities, other9,930 8,371 
Accrued expenses and other current liabilities$19,868 $20,322 
Accrued Compensation

Accrued compensation consisted of the following as of the dates indicated (in thousands):

As of January 31,
20262025
Accrued bonuses$10,045 $11,207 
Accrued paid time off3,723 10,434 
Accrued commissions4,709 5,464 
Accrued compensation, other7,379 10,400 
Accrued compensation$25,856 $37,505 
v3.25.4
Fair Value Measurements
 12 Months Ended
Jan. 31, 2026
Fair Value Disclosures [Abstract]  
Fair Value Measurements Fair Value Measurements
The Company measures its financial assets and liabilities at fair value each reporting period using a fair value hierarchy that prioritizes the use of observable inputs and minimizes the use of unobservable inputs when measuring fair value. A financial instrument’s classification within the fair value hierarchy is based upon the lowest level of input that is significant to the fair value measurement. Three levels of inputs may be used to measure fair value, as follows:

Level 1—Valuations based on observable inputs that reflect quoted prices for identical assets or liabilities in active markets.
Level 2—Valuations based on inputs that are directly or indirectly observable in the marketplace.
Level 3—Valuations based on unobservable inputs that are supported by little or no market activity.

The following tables present information about the Company’s financial assets that are required to be measured or disclosed at fair value using the above input categories as of the dates indicated (in thousands):

January 31, 2026
Level 1Level 2Level 3Total
Money market funds$185,205 $— $— $185,205 
U.S. Treasury securities— 60,429 — 60,429 
Commercial paper— 3,409 — 3,409 
Corporate debt securities— 143,490 — 143,490 
U.S. Government agency securities— 26,299 — 26,299 
Total$185,205 $233,627 $— $418,832 
Included in cash equivalents$186,396 
Included in investments$232,436 
As of January 31, 2025
Level 1Level 2Level 3Total
Money market funds$298,937 $— $— $298,937 
U.S. Treasury securities— 58,665 — 58,665 
Commercial paper— 7,446 — 7,446 
Corporate debt securities— 125,811 — 125,811 
U.S. Government agency securities— 32,444 — 32,444 
Total$298,937 $224,366 $— $523,303 
Included in cash equivalents$298,937 
Included in investments$224,366 

The Company’s assets that are measured by management at fair value on a recurring basis are generally classified within Level 1 or Level 2 of the fair value hierarchy.
The Company considers all highly liquid investments purchased with an original maturity of three months or less to be cash equivalents. As of January 31, 2026 and 2025, the Company’s Level 2 securities are measured at fair value and classified within Level 2 in the fair value hierarchy because the company uses quoted market prices for similar instruments or nonbinding market prices that are corroborated by observable market data or alternative pricing sources and models using market observable inputs to determine fair value.

The carrying amounts of certain financial instruments, including cash held in banks, accounts receivable, and accounts payable approximate fair value due to their short-term maturities and are excluded from the fair value table above.

Convertible Senior Notes

As of January 31, 2026, the estimated fair value of our 1.50% Convertible Senior Notes due 2028 (the “2028 Notes”) was approximately $377.6 million. The fair values were determined based on the quoted price for the 2028 Notes in an inactive market on the last trading day of the reporting period and are considered as Level 2 in the fair value hierarchy.
v3.25.4
Intangible Assets, Net
 12 Months Ended
Jan. 31, 2026
Goodwill and Intangible Assets Disclosure [Abstract]  
Intangible Assets, Net Intangible Assets, Net
Intangible assets subject to amortization consist of the following as of the dates indicated (in thousands, except weighted average remaining useful life):

January 31, 2026
CostAccumulated AmortizationNetWeighted Average Remaining Useful Life (Years)
Customer relationships$24,800 $(12,728)$12,072 4.9
Developed technology31,200 (27,627)3,573 2.8
Trademarks500 (500)— 0.0
Assembled workforce2,527 (2,527)— 0.0
Other intangibles, net$59,027 $(43,382)$15,645 4.5
January 31, 2025
CostAccumulated AmortizationNetWeighted Average Remaining Useful Life (Years)
Customer relationships$24,800 $(10,248)$14,552 5.9
Developed technology31,200 (24,927)6,273 3.1
Trademarks500 (460)40 0.8
Assembled workforce2,527 (2,527)— 0.0
Other intangibles, net$59,027 $(38,162)$20,865 5.1

For the fiscal years ended January 31, 2026, 2025 and 2024, amortization expense related to intangible assets was $5.2 million, $11.8 million, and $11.5 million, respectively.
As of January 31, 2026, expected amortization expense in future periods was as follows (in thousands):

Year ending January 31,
2027$3,760 
20283,760 
20293,493 
20302,480 
20311,753 
Thereafter399 
Total expected future amortization expense$15,645 
v3.25.4
Leases
 12 Months Ended
Jan. 31, 2026
Leases [Abstract]  
Leases Leases
Operating Leases

The Company has entered into various non-cancellable operating leases for its office spaces with lease periods expiring through fiscal 2033. The operating lease agreements generally provide for rental payments on a graduated basis and for options to renew, which could increase future minimum lease payments if exercised.

Lease right-of-use assets and liabilities are recognized at the lease’s commencement date based on the present value of lease payments over the lease term. As the implicit rate of the Company's leases is not readily determinable, the Company uses its incremental borrowing rate based on the information available on the commencement date to determine the present value of lease payments. The lease right-of-use assets also include any lease payments made and exclude lease incentives such as tenant improvement allowances.

The Company’s operating leases typically include non-lease components such as common-area maintenance costs. The Company has elected a practical expedient that allows it to include non-lease components with lease payments for the purpose of calculating lease right-of-use assets and liabilities, to the extent that they are fixed. Non-lease components that are not fixed are expensed as incurred as variable lease payments.

Leases with a term of one year or less are not recognized on the consolidated balance sheets. The Company recognizes lease expense for these leases on a straight-line basis over the lease term.

In June 2023, the Company entered into a sublease for a portion of its San Francisco office location. The sublease term ended during the fiscal year ended January 31, 2026. Sublease income, which is recorded as a reduction of rent expense, was not material for the fiscal years ended January 31, 2026, 2025, and 2024.

The following table presents information about leases on the consolidated balance sheets as of the dates indicated (in thousands):

January 31,
20262025
Assets:
Lease right-of-use assets$12,509 $6,806 
Liabilities:
Lease liabilities, current5,000 3,307 
Lease liabilities, non-current12,598 9,637 
As of January 31, 2026 and 2025, the weighted average remaining lease term was 3.6 years and 3.5 years, respectively. As of January 31, 2026 and 2025, the weighted average discount rate used to determine the net present value of the lease liabilities was 5.9% and 5.2%, respectively.
The following table presents information about leases on the consolidated statements of operations for the periods indicated (in thousands):
Year ended January 31,
202620252024
Operating lease expense$3,245 $3,067 $4,736 
Short-term lease expense1,829 2,261 1,856 
Variable lease expense1,198 937 1,149 

The following table presents supplemental cash flow information about the Company’s leases for the periods indicated (in thousands):

Year ended January 31,
202620252024
Cash paid for amounts included in the measurement of lease liabilities$4,231 $6,647 $6,557 
New operating lease right-of-use assets obtained in exchange for lease liabilities
$8,061 $6,111 $349 

As of January 31, 2026, remaining maturities of lease liabilities were as follows (in thousands):

Year ended January 31,
2027$5,877 
20286,206 
20294,022 
20301,567 
20311,092 
Thereafter891 
Gross lease payments$19,655 
Less: imputed interest2,057 
Total lease liabilities$17,598 

In the fiscal year ended January 31, 2024, the Company recorded an impairment charge to its right-of-use assets of $6.1 million. The impairment charges represent the amount by which the carrying value of the right-of-use asset exceeded its estimated fair value. The estimated fair value was based on the present value of the estimated cash flows that could be generated from subleasing the property for the remaining lease term. The impairment charge was recorded in general and administrative expenses on the consolidated statement of operations. There were no impairment charges recorded in the years ended January 31, 2026 or 2025.
v3.25.4
Debt and Financing Arrangements
 12 Months Ended
Jan. 31, 2026
Debt Disclosure [Abstract]  
Debt and Financing Arrangements Debt and Financing Arrangements
2025 Convertible Senior Notes

In June 2020, the Company issued an aggregate principal amount of $287.5 million of convertible senior notes due in 2025 (the “2025 Notes”) in a private offering pursuant to an indenture dated June 25, 2020 (the “2025 Indenture”).

During the year ended January 31, 2026, the Company repaid the 2025 Notes in cash prior to the maturity date of July 1, 2025, which included aggregate principal amount of $57.5 million and accrued interest of $0.4 million.

2028 Convertible Senior Notes

In October 2023, the Company issued an aggregate principal amount of $402.5 million of convertible senior notes in a private offering pursuant to an indenture dated October 13, 2023 (the “2028 Indenture” and, together with the 2025 Indenture, the “Indentures”). The total net proceeds from the debt offering, after deducting initial purchasers’ discounts and debt issuance costs of $12.0 million, were $390.4 million.
The 2028 Notes are senior, unsecured obligations of the Company and accrue interest payable semiannually in arrears on April 15 and October 15 of each year, beginning on April 15, 2024, at a rate of 1.50% per year. The 2028 Notes will mature on October 15, 2028, unless such notes are converted, redeemed or repurchased earlier. Upon conversion, the Company will pay cash up to the aggregate principal amount of the 2028 Notes to be converted and pay or deliver, as the case may be, cash, shares of common stock or a combination of cash and shares of common stock, at the Company’s election, in respect to the remainder, if any, of the Company’s conversion obligation in excess of the aggregate principal amount of the 2028 Notes being converted, in the manner and subject to the terms and conditions provided in the 2028 Indenture.

Additional Terms of the 2028 Notes

Holders of the 2028 Notes may convert all or any portion of their Notes at their option at any time prior to the close of business on June 15, 2028, with respect to the 2028 Notes, only under the following circumstances:

•During any fiscal quarter ending January 31, 2024, with respect to the 2028 Notes (and only during such fiscal quarter), if the last reported sale price of the Company’s common stock for at least 20 trading days (whether or not consecutive) during a period of 30 consecutive trading days ending on, and including, the last trading day of the immediately preceding fiscal quarter is greater than or equal to 130% of the relevant conversion price on each applicable trading day;
•During the five business day period after any ten consecutive trading day period (the measurement period) in which the “trading price” (as defined in the Indenture) per $1,000 principal amount of the 2028 Notes for each trading day of the measurement period was less than 98% of the product of the last reported sale price of the Company’s common stock and the relevant conversion rate on each such trading day;
•If the Company calls the 2028 Notes for redemption, at any time prior to the close of business on the scheduled trading day immediately preceding the redemption date; or
•Upon the occurrence of specified corporate events, as noted in the Indenture.

On or after June 15, 2028, with respect to the 2028 Notes, until the close of business on the second scheduled trading day immediately preceding the relevant maturity date, holders of the 2028 Notes may convert all or any portion of their Notes at any time, regardless of the foregoing circumstances.

The initial conversion rate for the 2028 Notes is 36.56 shares of common stock per $1,000 principal amount of 2028 Notes, which is equivalent to an initial conversion price of approximately $27.35 per share of common stock. The conversion rate for the 2028 Notes is subject to adjustment under certain circumstances in accordance with the terms of the relevant Indenture, but will not be adjusted for accrued and unpaid interest. In addition, following certain corporate events that occur prior to the maturity date, or if the Company delivers a notice of redemption, the Company will, in certain circumstances, increase the conversion rate for a holder who elects to convert its Notes in connection with such a corporate event or convert its notes called (or deemed called) for redemption during the related redemption period (as defined in the Indenture), as the case may be.

The Company may not redeem the 2028 Notes prior to October 20, 2026. The Company may redeem for cash all or any portion of the 2028 Notes, at its option, with respect to the 2028 Notes, on a redemption date occurring on or after October 20, 2026 and prior to the 61st scheduled trading day immediately preceding the maturity date of the 2028 Notes, if the last reported sale price of the common stock has been at least 130% of the conversion price for the 2028 Notes then in effect for at least 20 trading days (whether or not consecutive) during any 30 consecutive trading day period (including the last trading day of such period) ending on, and including the trading day immediately preceding the date on which the Company provides notice of redemption at a redemption price equal to 100% of the principal amount to be redeemed, plus accrued and unpaid interest to, but excluding, the redemption date. No sinking fund is provided for the 2028 Notes.

If the Company undergoes a fundamental change (as defined in the Indenture), holders may require the Company to repurchase for cash all or any portion of their Notes at a fundamental change repurchase price equal to 100% of the principal amount of the 2028 Notes to be repurchased, plus any accrued and unpaid interest to, but excluding, the fundamental change repurchase date.
The Indenture governing the 2028 Notes contain customary terms and covenants, including that upon certain events of default occurring and continuing, the trustee or the holders of at least 25% in aggregate principal amount of the outstanding 2028 Notes may declare the entire principal of all such 2028 Notes plus accrued and unpaid interest to be immediately due and payable.

Accounting for the 2025 Notes and the 2028 Notes

The 2028 Notes are, and the 2025 Notes prior to their repayment were, accounted for as a single liability measured at their amortized cost, as no other embedded features require bifurcation and recognition as derivatives. As of January 31, 2026, the 2028 Notes are classified as non-current liabilities. Issuance costs are amortized to interest expense over the contractual term of the 2028 Notes at an effective interest rate of 2.13%.

The net carrying amount of the 2025 Notes and the 2028 Notes was as follows as of the dates indicated (in thousands):

As of January 31, 2026As of January 31, 2025
2025 Notes2028 NotesTotal2025 Notes2028 NotesTotal
Principal$— $402,500 $402,500 $57,500 $402,500 $460,000 
Unamortized issuance costs— (6,771)(6,771)(74)(9,218)(9,292)
Net carrying amount$— $395,729 $395,729 $57,426 $393,282 $450,708 

Interest expense recognized related to the 2025 Notes and 2028 Notes was as follows for the periods indicated (in thousands):

Year ended January 31,
202620252024
Contractual interest expense$6,338 $6,629 $4,422 
Amortization of debt issuance costs2,519 2,629 2,078 
Total interest expense related to the 2025 Notes and 2028 Notes$8,857 $9,258 $6,500 

Capped Call Transactions

In connection with the offering of the 2028 Notes, the Company entered into separate privately negotiated capped call transactions (the “2028 Capped Calls”). The 2028 Capped Calls are generally intended to reduce or offset the potential dilution to the common stock upon any conversion of the 2028 Notes, subject to a cap based on the cap price of such Capped Calls. For accounting purposes, the 2028 Capped Calls are separate transactions, and not part of the terms of the 2028 Notes. The 2028 Capped Calls are recorded in stockholders’ equity and are not accounted for as derivatives. The costs incurred to purchase the 2028 Capped Calls of $55.1 million were recorded as a reduction to additional paid-in capital in the accompanying consolidated balance sheets. The Capped Calls will not be remeasured as long as they continue to meet the conditions for equity classification.

During the year ended January 31, 2026, and in connection with the repayment of the 2025 Notes, the 2025 Capped Calls expired.
The 2028 Capped Calls each have an initial strike price of approximately $27.35 per share, subject to certain adjustments, which corresponds to the initial conversion price of the 2028 Notes, and an initial cap price of $42.90 per share, subject to certain adjustments. The 2028 Capped Calls cover, subject to anti-dilution adjustments, approximately 14.7 million shares of the Company’s common stock. The 2028 Capped Calls are subject to automatic exercise over a 60 trading day period commencing on July 20, 2028, subject to earlier termination under certain circumstances and may be settled in cash, shares of common stock, or a combination of cash and shares of common stock, at the Company’s election. The 2028 Capped Calls remain outstanding as of January 31, 2026.
v3.25.4
Commitments and Contingencies
 12 Months Ended
Jan. 31, 2026
Commitments and Contingencies Disclosure [Abstract]  
Commitments and Contingencies Commitments and Contingencies
Contractual Obligations

The Company’s contractual obligations were as follows for the periods presented (in thousands):

Purchase Commitments(1)
Senior Convertible Notes(2)
Total
Year ended January 31,
2027$24,024 $6,038 $30,062 
202819,085 6,038 25,123 
20291,337 408,538 409,875 
2030— — — 
2031— — — 
Thereafter— — — 
Total contractual obligations$44,446 $420,614 $465,060 
(1) Primarily relates to contractual third-party services.
(2) Includes principal and interest payments. For more information regarding the Company’s convertible senior notes, refer to Note 8. Debt and Financing Arrangements.

Refer to Note 7. Leases for a description of the Company’s lease-related contractual obligations.

Legal Matters

From time to time, the Company may be subject to various claims and other legal matters arising in the ordinary course of business. The Company investigates these claims as they arise and accrues estimates for resolution of legal and other contingencies when losses are probable and estimable. The Company is not currently a party to any material legal proceedings nor is it aware of any pending or threatened litigation that could reasonably be expected to have a material adverse effect on its business, financial condition, results of operations, or cash flows.

Warranties and Indemnification

The Company has entered into service-level agreements with a portion of its customers defining levels of uptime reliability and performance and permitting those customers to receive credits if the Company fails to meet the defined levels of uptime. To date, the Company has not experienced any significant failures to meet defined levels of uptime reliability and performance as a result of those agreements and, as a result, the Company has not incurred or accrued any material liabilities related to these agreements in the financial statements.

In the ordinary course of business, the Company may agree to indemnify customers, vendors, lessors, business partners, and other parties with respect to certain matters, including, but not limited to, losses arising out of the breach of such agreements, services to be provided by the Company, or from intellectual property infringement claims made by third parties. As permitted under Delaware law, the Company has entered into indemnification agreements with its directors and certain officers and employees that will require the Company, among other things, to indemnify them against certain liabilities that may arise by reason of their status or service as directors, officers, or employees. No demands have been made upon the Company to provide indemnification under such agreements, and there are no claims that the Company is aware of that could have a material effect on its consolidated balance sheets, consolidated statements of operations, consolidated statements of comprehensive income (loss), or consolidated statements of cash flows.
v3.25.4
Deferred Revenue and Remaining Performance Obligations
 12 Months Ended
Jan. 31, 2026
Revenue from Contract with Customer [Abstract]  
Deferred Revenue and Remaining Performance Obligations Deferred Revenue and Remaining Performance Obligations
The following table presents the changes to the Company’s deferred revenue for the periods indicated (in thousands):
Year ended January 31,
202620252024
Deferred revenue, beginning of period$245,752 $228,161 $209,051 
Billings495,728 485,090 448,715 
Deferred revenue assumed in business combinations— — 1,094 
Revenue recognized(492,546)(467,499)(430,699)
Deferred revenue, end of period$248,934 $245,752 $228,161 

Approximately 49%, 54%, and 48% of total revenue recognized in the fiscal years ended January 31, 2026, 2025, and 2024 was from the deferred revenue balances at the beginning of each period.

The transaction price allocated to the remaining performance obligations represents all future, non-cancelable contracted revenue that has not yet been recognized, inclusive of deferred revenue that has been invoiced and non-cancelable amounts that will be invoiced and recognized as revenue in future periods. The Company estimates its remaining performance obligations at a point in time. Actual amounts and timing of revenue recognition may differ from these estimates largely due to contract renewals and modifications.

As of January 31, 2026, total remaining non-cancelable performance obligations under cloud-hosted and term-license software subscription contracts with customers was approximately $449 million. Of this amount, the Company expects to recognize revenue of approximately $314 million, or 70%, over the next 12 months, $106 million, or 24%, over months 13 to 24, and the remainder thereafter.
v3.25.4
Common Stock and Stockholders' Equity
 12 Months Ended
Jan. 31, 2026
Equity [Abstract]  
Common Stock and Stockholders' Equity Common Stock and Stockholders’ Equity
Common Stock

The Company has authorized capital stock consisting of 1,000,000,000 shares of common stock as of January 31, 2026 and 2025, with a par value of $0.000005 per share. The Company had 84,979,482 and 91,082,604 shares of common stock issued and 84,616,214 and 91,082,604 shares of common stock outstanding as of January 31, 2026 and 2025, respectively.

Common Stock Repurchases

In October 2023, the Company repurchased a total of 2,331,002 shares of the Company’s common stock through open market purchases at an average per share price of $21.45 for a total repurchase price of $50.0 million. During the year ended January 31, 2025, these shares were retired.

In May 2024, the Company’s Board of Directors authorized a share repurchase program to repurchase up to $100.0 million of the Company’s common stock (the “2024 Share Repurchase Program”). Under the 2024 Share Repurchase Program, the Company repurchased a total of 5,223,071 shares of common stock through open market purchases at an average per share price of $19.15 for a total repurchase price of $100.0 million. During the year ended January 31, 2025, these shares were retired.
In March 2025, the Company’s Board of Directors authorized a share repurchase program to repurchase up to $150.0 million of the Company’s common stock (the “2025 Share Repurchase Program”), which was subsequently increased to $200.0 million in August 2025. The 2025 Share Repurchase Program does not obligate the Company to acquire a specified number of shares, and may be suspended, modified, or terminated at any time, without prior notice. The repurchases are expected to be executed from time to time through March 2027, subject to general business and market conditions and other investment opportunities, through open market purchases or other legally permissible means, including through Rule 10b5-1 plans. During the year ended January 31, 2026, the Company repurchased a total of 10,073,731 shares under the 2025 Share Repurchase Program and subsequently retired 9,710,463 shares. The cost of the remaining 363,268 shares is recorded as treasury stock in the consolidated balance sheets. As of January 31, 2026, $63.1 million of the total amount authorized to be repurchased remained available.

Equity Incentive Plan

In 2019, the Company adopted the 2019 Equity Incentive Plan (the “2019 Plan”). As of January 31, 2026 and 2025, the Company was authorized to grant up to 40,659,581 shares and 36,096,964 shares of common stock, respectively, under the 2019 Plan.

The Company currently uses authorized and unissued shares to satisfy stock award exercises and settlement of RSUs and PSUs. As of January 31, 2026 and 2025, there were 23,024,478 shares and 20,028,092 shares, respectively, available for future issuance under the 2019 Plan.

Shares of common stock reserved for future issuance as of the end of the period noted were as follows:

January 31, 2026
Outstanding stock options and unvested RSUs and PSUs11,276,319 
Available for future stock option, RSU, and PSU grants23,024,478 
Available for ESPP4,118,110 
Total common stock reserved for future issuance38,418,907 

Stock Options

A summary of the Company’s stock option activity and related information is as follows:

Number of sharesWeighted Average Exercise PriceWeighted Average Remaining Contractual Term (Years)Aggregate Intrinsic Value (in thousands)
Outstanding at January 31, 20254,220,632 $10.67 3.2$37,041 
Granted— $— 
Exercised(495,254)$7.98 
Forfeited or canceled(111,942)$37.42 
Outstanding at January 31, 20263,613,436 $10.21 2.3$10,353 
Vested and exercisable as of January 31, 20263,613,040 $10.21 2.3$10,353 
The Company uses the Black-Scholes option-pricing model to estimate the fair value of stock options on the date of grant and accounts for forfeitures as they occur. The following assumptions were used to calculate the fair value of the Company’s stock options granted to employees during the periods indicated:

January 31, 2024
Expected dividend yield— 
Expected volatility
55.0%
Expected term (years)5.2
Risk-free interest rate
4.50% - 4.60%

No stock options were granted during the years ended January 31, 2026 and 2025. Stock options granted during the year ended January 31, 2024 had a weighted average grant date fair value per share of $13.00. The aggregate intrinsic value of stock options exercised during the fiscal years ended January 31, 2026, 2025, and 2024 was $1.3 million, $7.2 million, and $22.7 million, respectively.

As of January 31, 2026, total unrecognized compensation cost related to unvested stock options granted under the 2019 Plan was immaterial. Such costs will be recognized over a weighted average period of 0.5 years.

Restricted Stock Units

A summary of the Company’s RSU activity and related information is as follows:

Number of RSUsWeighted Average Grant Date Fair Value Per Share
Outstanding at January 31, 20257,114,964 $24.78 
Granted5,286,350 $17.18 
Vested(3,781,853)$24.96 
Forfeited or canceled(2,455,320)$22.62 
Outstanding at January 31, 20266,164,141 $19.01 

The fair value of the Company’s RSUs is expensed ratably over the vesting period, and is based on the fair value of the underlying shares on the date of grant. The Company accounts for forfeitures as they occur.

As of January 31, 2026, there was $109.1 million of unrecognized stock-based compensation expense related to unvested RSUs, which is expected to be recognized over a weighted average period of 2.1 years based on vesting under the award service conditions.

Performance Stock Units

The Company grants PSUs to certain employees of the Company, which, in the current fiscal year, are to vest based on the level of achievement of certain targets related to the Company’s operating plan over the one-year performance period. In prior periods, PSUs vested based on both the level of achievement of certain targets related to the Company’s operating plan and the relative growth of the per share price of the Company’s common stock as compared to the S&P Software & Services Select Index over the one-year performance period. The PSUs vest over a three-year period, subject to continuous service with the Company. The number of shares of the Company’s common stock that will vest based on the performance and market conditions can range from 0% to 200% of the target amount.

In the year ended January 31, 2026, the Compensation Committee of the Company’s Board of Directors certified the results of the Company’s operating plan and relative growth of the per share price of the Company’s common stock as compared to the S&P Software & Services Select Index for the fiscal year ended January 31, 2025. Based on the results, the PSUs granted in April 2024 (“2024 PSU Awards”) were earned at an attainment of 76.3%.
A summary of the Company’s PSU activity and related information is as follows:

Number of PSUsWeighted Average Grant Date Fair Value Per Share
Outstanding at January 31, 2025761,739 $21.62 
Granted(1)
640,646 $18.23 
Vested(314,319)$21.62 
Forfeited or canceled(58,616)$21.62 
Performance adjustment for 2024 PSU Awards(171,354)$21.62 
Outstanding at January 31, 2026858,096 $19.09 
(1)This amount represents awards granted at 100% attainment.

During the year ended January 31, 2026, the Company recorded stock-based compensation expense for performance-based PSUs for the number of PSUs considered probable of vesting based on the attainment of the performance targets and for market-based PSUs ratably over the performance period, regardless as to whether the market condition has been satisfied.

As of January 31, 2026, total unrecognized stock-based compensation cost related to PSUs was $1.2 million. This unrecognized stock-based compensation cost is expected to be recognized using the accelerated attribution method over a weighted-average period of approximately 0.8 years.

Employee Stock Purchase Plan

The Company’s ESPP generally provides for 24-month offering periods beginning June 15 and December 15 of each year, with each offering period consisting of four six-month purchase periods. On each purchase date, eligible employees will purchase the shares at a price per share equal to 85% of the lesser of: (i) the fair market value of the Company’s stock as of the beginning of the offering period; or (ii) the fair market value of the Company’s stock on the purchase date, as defined in the ESPP.

The following assumptions were used to calculate the fair value of shares to be granted under the ESPP during the periods indicated:

Year ended January 31,
202620252024
Expected dividend yield— — — 
Expected volatility
43.4% - 53.1%
38.4% - 51.9%
35.8% - 60.1%
Expected term (years)
0.5 - 2.0
0.5 - 2.0
0.5 - 2.0
Risk-free interest rate
3.45% - 4.27%
4.20% - 5.32%
0.69% - 5.29%

During the fiscal years ended January 31, 2026, 2025 and 2024, the Company recognized $4.0 million, $4.8 million, and $6.0 million, respectively of stock-based compensation expense related to the ESPP.

During the fiscal years ended January 31, 2026, 2025 and 2024, the Company withheld $5.9 million, $8.5 million, and $10.2 million, respectively, in contributions from employees.

In the fiscal years ended January 31, 2026, 2025 and 2024, 587,795, 502,460, and 536,151 shares of common stock, respectively, were issued under the ESPP at a weighted average purchase price of $11.71, $17.89, and $19.20 per share, respectively.
Stock-Based Compensation

Stock-based compensation expense included in the Company’s consolidated statements of operations was as follows for the periods indicated (in thousands):

Year ended January 31,
202620252024
Cost of revenue$4,283 $5,984 $7,586 
Research and development36,345 44,691 44,800 
Sales and marketing22,420 31,185 30,345 
General and administrative34,756 44,350 44,421 
Total$97,804 $126,210 $127,152 

The income tax benefits recognized in the consolidated statements of operations for stock-based compensation expense were $15.9 million for the fiscal year ended January 31, 2026, and were immaterial during the fiscal years ended January 31, 2025 and 2024, respectively.
v3.25.4
Net Income (Loss) per Share
 12 Months Ended
Jan. 31, 2026
Earnings Per Share [Abstract]  
Net Income (Loss) per Share Net Income (Loss) per Share
Net income (loss) used for the purpose of determining basic and diluted net income (loss) per share is determined by taking net income (loss) attributable to PagerDuty, Inc., less the redeemable non-controlling interests redemption value adjustment.

The following table presents the calculation of basic and diluted net income (loss) per share attributable to PagerDuty, Inc. common stockholders for the periods indicated (in thousands, except per share data):

Year ended January 31,
202620252024
Numerator:
Net income (loss) attributable to PagerDuty, Inc.$173,373 $(42,735)$(75,189)
Less: Adjustment attributable to redeemable non-controlling interest(481)11,725 6,568 
Net income (loss) attributable to PagerDuty, Inc. common stockholders$173,854 $(54,460)$(81,757)
Denominator:
Weighted average shares used in calculating net income (loss) per share:
Basic91,212 92,000 92,341 
Weighted average effect of potentially dilutive securities:
Stock options, RSUs, PSUs, and ESPP obligations1,783 — — 
Diluted92,995 92,000 92,341 
Net income (loss) per share attributable to PagerDuty, Inc. common stockholders:
Basic$1.91 $(0.59)$(0.89)
Diluted$1.87 $(0.59)$(0.89)

Since the Company was in a loss position for the years ended January 31, 2025 and 2024, basic net loss per share and diluted net loss per share were the same, as the inclusion of all potential common stock outstanding would have been anti-dilutive.
Potentially dilutive securities that were not included in the diluted per share calculations because they would be anti-dilutive were as follows (in thousands):
As of January 31,
202620252024
Shares subject to outstanding common stock awards7,726 12,097 12,829 
Restricted stock issued to acquire key personnel    — — 25 
Shares issuable pursuant to the ESPP333 103 105 
Total
8,059 12,200 12,959 

As described in Note 8, Debt and Financing Arrangements, upon conversion of the 2028 Notes, the Company will pay cash up to the aggregate principal amount of the 2028 Notes to be converted and pay or deliver, as the case may be, cash, shares of common stock or a combination of cash and shares of common stock, at the Company’s election, in respect to the remainder, if any, of the Company’s conversion obligation in excess of the aggregate principal amount of the 2028 Notes being converted. As of January 31, 2026 and 2025, the conversion options of the 2028 Notes were out of money and as a result, there were no potentially dilutive shares related to the conversion of the 2028 Notes.

Additionally, as described in Note 8, Debt and Financing Arrangements, the Company entered into the 2028 Capped Calls, which were not included for purposes of calculating the number of diluted shares outstanding, as their effect would have been anti-dilutive.
v3.25.4
Income Taxes
 12 Months Ended
Jan. 31, 2026
Income Tax Disclosure [Abstract]  
Income Taxes Income Taxes
The components of income (loss) before (benefit from) provision for income taxes were as follows for the periods indicated (in thousands):

Year ended January 31,
202620252024
Domestic$13,836 $(44,009)$(75,375)
Foreign6,329 2,256 (2,004)
Income (loss) before (benefit from) provision for income taxes$20,165 $(41,753)$(77,379)

The components of the (benefit from) provision for income taxes were as follows for the periods indicated (in thousands):

Year ended January 31,
202620252024
Current:
Federal$(35)$433 $— 
State66 437 117 
Foreign932 999 466 
Total current tax expense$963 $1,869 $583 
Deferred:
Federal$(124,797)$— $(97)
State(27,492)— (39)
Foreign(1,218)(86)(459)
Total deferred tax benefit$(153,507)$(86)$(595)
(Benefit from) provision for income taxes$(152,544)$1,783 $(12)
A reconciliation of the statutory U.S. federal income taxes to benefit from income taxes after the adoption of ASU 2023-09 is as follows (in thousands):

Year ended January 31, 2026
U.S. federal statutory tax rate$4,235 21.0 %
State and local income taxes, net of federal income tax effect (1)
(27,479)(136.3)%
Foreign tax effects:
Canada
     Research tax credit(635)(3.1)%
     Other258 1.3 %
Japan
     Changes in valuation allowance661 3.3 %
     Other(376)(1.9)%
Portugal
     Research tax credit(1,828)(9.1)%
     Other40 0.2 %
United Kingdom
     Stock Based Compensation266 1.3 %
     Other101 0.5 %
Other Foreign Jurisdictions45 0.2 %
Tax credits:
    Research tax credit(1,379)(6.8)%
Changes in valuation allowances (2)
(139,127)(689.9)%
Changes in unrecognized tax benefits(224)(1.1)%
Nontaxable or nondeductible items:
Stock Based Compensation12,453 61.8 %
Other284 1.4 %
Other Adjustments (3)
161 0.8 %
Benefit from income taxes$(152,544)(756.5)%
(1) The state jurisdiction that contributes to the majority (greater than 50%) of the tax effect in this category is California.
(2)The Company released its valuation allowance on U.S. federal deferred tax assets. This is included on the change in valuation allowance line-item.
(3) Includes the tax effects of cross-border tax laws.

A reconciliation of statutory U.S. federal income taxes to provision for (benefit from) income taxes for the years prior to the adoption of ASU 2023-09 is as follows (in thousands):

Year ended January 31,
20252024
Income taxes computed at U.S. federal statutory rate$(8,768)$(16,249)
State taxes, net of federal benefit1,075 (2,029)
Stock-based compensation14,760 8,695 
Foreign rate differential419 428 
Tax credits, net of FIN48 reserves(1,460)(1,956)
Change in valuation allowance(4,605)10,169 
Foreign-derived intangible income benefit(1,039)— 
Other1,401 930 
Provision for (benefit from) income taxes$1,783 $(12)
The amounts of cash income taxes paid by the Company were as follows (in thousands):

Year ended January 31, 2026
Federal$220 
State and Local342 
Foreign:
     Australia134 
     Portugal357 
     United Kingdom1,215 
     All other foreign(52)
Income taxes paid, net of amounts refunded$2,216 

Deferred income taxes arise from temporary differences between the carrying values of assets and liabilities for financial reporting purposes and income tax reporting purposes, as well as operating losses and tax credit carryforwards.

Significant components of the Company’s deferred tax assets and liabilities were as follows as of the periods indicated (in thousands):

January 31,
20262025
Deferred tax assets:
Net operating losses$108,903 $110,076 
Capitalized research and development costs35,238 46,543 
Allowances and accruals4,410 8,067 
Stock-based compensation7,585 9,306 
Charitable contributions25 74 
Tax credits17,549 15,032 
Lease liabilities4,373 2,947 
Other184 457 
Gross deferred tax assets$178,267 $192,502 
Less: valuation allowance3,722 172,538 
Net deferred tax assets$174,545 $19,964 
Deferred tax liabilities:
Deferred commissions$(9,915)$(11,067)
Intangible assets(9,516)(9,353)
Lease assets(3,150)(1,445)
Other(992)(582)
Gross deferred tax liabilities$(23,573)$(22,447)
Net deferred tax assets (liabilities)$150,972 $(2,483)

The Company regularly assesses the need for a valuation allowance against its deferred tax assets. In making that assessment, the Company considers both positive and negative evidence in the various jurisdictions in which it operates related to the likelihood of realization of the deferred tax assets to determine, based on the weight of available evidence, whether it is more likely than not that some or all of the deferred tax assets will not be realized. For the period ended January 31, 2026, the Company achieved cumulative U.S. income measured as pre-tax income adjusted for permanent book-tax differences. Based on all available positive and negative evidence, including the amount of the Company’s taxable income in recent years which is objective and verifiable, and taking into account anticipated future taxable earnings, the Company concluded that it is more likely than not that its U.S. federal and certain state deferred tax assets will be realizable which resulted in an income tax benefit of $169.2 million. The Company continues to maintain a valuation allowance of $0.8 million against other non-material state deferred tax assets due to the uncertainty regarding realizability of these deferred tax assets as they have not met the more likely than not realization criteria.
Furthermore, based on available evidence, the Company believes it is more-likely-than-not that certain non-U.S. deferred tax assets will not be fully realizable in the future. The Company will continue to maintain a valuation allowance against such deferred tax assets. The Company weighs all available positive and negative evidence, including its earnings history and results of recent operations, scheduled reversals of deferred tax liabilities, projected future taxable income, and tax planning strategies. The valuation allowance against the Company’s various deferred tax assets decreased by $168.8 million and $4.5 million during the fiscal years ended January 31, 2026 and 2025, respectively.

As of January 31, 2026, the Company had federal net operating loss carryforwards as reported on the tax return in the amount of $397.3 million. Beginning in 2037, $5.3 million of the federal net operating losses will begin to expire. The remaining $392.0 million will carry forward indefinitely. As of January 31, 2026, the Company had state and foreign net operating loss carryforwards as reported on the tax return in the amount of $28.4 million and $8.3 million, respectively, which begin to expire in 2028 and 2033, respectively. Utilization of the Company’s net operating loss may be subject to annual limitations due to the ownership change limitations provided by section 382 of the Internal Revenue Code and similar state provisions. The Company’s net operating loss carryforwards could expire before utilization if subject to annual limitations.

As of January 31, 2026, the Company had federal, California, and foreign research and development credit carryforwards as reported on the tax return of $16.6 million, $6.9 million, and $4.9 million, respectively. The federal research and development credits will begin to expire in 2036, the California research and development credits have no expiration, and the foreign research and development credits will begin to expire in 2037.

The following table summarizes the activity related to the Company’s unrecognized tax benefits for the periods indicated (in thousands):
Year ended January 31,
202620252024
Balance at beginning of period$10,275 $9,065 $7,723 
Additions related to prior years1,147 — 110 
Reductions related to prior years(400)(87)(192)
Additions related to current year861 1,297 1,424 
Additions related to acquired positions— — — 
Balance at end of period$11,883 $10,275 $9,065 

All of the Company’s tax years remain open for examination by U.S. federal and state tax authorities. The non-U.S. tax returns remain open for examination for the years 2018 and onwards. Due to its U.S. federal and state valuation allowance, $10.1 million, $0.9 million, and $0.9 million of unrecognized tax benefits as of January 31, 2026, 2025, and 2024, respectively, would affect the effective tax rate if recognized. The Company recognizes interest and penalties related to unrecognized tax benefits as provision for income taxes. The Company has accrued an immaterial amount of interest and penalties associated with its unrecognized tax benefits noted above as of January 31, 2026.

U.S. income tax has not been recognized on the excess of the amount for financial reporting over the tax basis of investments in foreign subsidiaries that is indefinitely reinvested outside the United States. As a result of current U.S. tax law, the tax impact of future distributions of foreign earnings would generally be limited to withholding tax from local jurisdictions.

On July 4, 2025, the U.S. enacted tax reform legislation through the One Big Beautiful Bill Act (“OBBBA”). Included in this legislation are provisions that allow for the immediate expensing of domestic research and development expenses, immediate expensing of certain capital expenditures, and other changes to the U.S. taxation of profits derived from foreign operations. The Company has evaluated the provisions of the OBBBA and determined that the effects are not material to our consolidated financial statements for the year ended January 31, 2026. The Company will continue to monitor any future changes in its business, forthcoming guidance, or interpretations of the new tax law that could affect its tax position in subsequent periods.
v3.25.4
Geographic Information
 12 Months Ended
Jan. 31, 2026
Segment Reporting [Abstract]  
Geographic Information Geographic Information
Revenue by location is generally determined by the billing address of the customer. The following table sets forth revenue by geographic area for the periods indicated (in thousands):

Year ended January 31,
202620252024
United States$351,030 $337,580 $312,165 
International141,516 129,919 118,534 
Total$492,546 $467,499 $430,699 

Other than the United States, no other individual country accounted for 10% or more of revenue for the fiscal years ended January 31, 2026, 2025, or 2024.

As of January 31, 2026, 64% of the Company’s long-lived assets, including property and equipment and right-of-use lease assets, were located in the United States, 14% were located in Portugal, and 13% were located in Canada. As of January 31, 2025, 69% of the Company’s long-lived assets, including property and equipment and right-of-use lease assets, were located in the United States, 17% were located in Canada, and 12% were located in Portugal.
.
v3.25.4
Restructuring Costs
 12 Months Ended
Jan. 31, 2026
Restructuring and Related Activities [Abstract]  
Restructuring Costs Restructuring Costs
During the year ended January 31, 2026, as part of the Company’s ongoing actions to drive efficient growth and expand operating margins, the Company implemented changes that included reallocating certain roles and realigning teams to continue to improve operational resiliency and agility. During the year ended January 31, 2026, the Company incurred costs associated with the restructuring plan of approximately $6.0 million, which was primarily comprised of severance payments, employee benefit contributions, and other related costs. The Company recorded the restructuring costs within the cost of sales, research and development, sales and marketing, and general and administrative operating expense line items of its consolidated statements of operations. No balances related to these costs remained in accrued liabilities as of January 31, 2026.

Restructuring costs incurred during the year ended January 31, 2025 were not material.

In January 2024, in an effort to rationalize the Company’s real estate footprint, the Atlanta leased office spaces began to be decommissioned in order to be vacated. As a result, the Company recorded a $7.2 million impairment charge in the period, of which $5.3 million related to lease right-of-use-assets and $1.9 million related to leasehold improvements. The impairment charge was recorded in general and administrative expenses on the consolidated statement of operations.

In July 2023, the Company recorded an impairment charge of $1.2 million, of which $0.4 million related to leasehold improvements and $0.8 million related to right-of-use lease assets and liabilities abandoned in the period as a result of the San Francisco office sublease. The impairment charge was recorded in general and administrative expenses on the consolidated statement of operations.
The Company incurred immaterial additional personnel costs related to the reduction in headcount during the year ended January 31, 2024. These immaterial additional costs were paid during the year ended January 31, 2024, with no remaining balances accrued as of January 31, 2024.
v3.25.4
401(k) Plan
 12 Months Ended
Jan. 31, 2026
Retirement Benefits [Abstract]  
401(k) Plan 401(k) Plan
The Company sponsors defined contribution retirement plans for eligible employees, including a qualified defined contribution plan under Section 401(k) of the Internal Revenue Code. The 401(k) plan allows each participant to contribute up to an amount not to exceed an annual statutory maximum. Effective January 1, 2022, the Company matches 2% of eligible wages for participants who contribute at least 2% of their eligible compensation. The Company is responsible for the administrative costs of the 401(k) plan.

The Company recognized total retirement plan expenses of $3.8 million, $2.8 million, and $3.6 million for the fiscal years ended January 31, 2026, 2025, and 2024, respectively.
v3.25.4
Subsequent Events
 12 Months Ended
Jan. 31, 2026
Subsequent Events [Abstract]  
Subsequent Events Subsequent Events
v3.25.4
Insider Trading Arrangements
 3 Months Ended
Jan. 31, 2026
Trading Arrangements, by Individual  
Rule 10b5-1 Arrangement Adopted false
Non-Rule 10b5-1 Arrangement Adopted false
Rule 10b5-1 Arrangement Terminated false
Non-Rule 10b5-1 Arrangement Terminated false
v3.25.4
Insider Trading Policies and Procedures
 12 Months Ended
Jan. 31, 2026
Insider Trading Policies and Procedures [Line Items]  
Insider Trading Policies and Procedures Adopted true
v3.25.4
Cybersecurity Risk Management and Strategy Disclosure
 12 Months Ended
Jan. 31, 2026
Cybersecurity Risk Management, Strategy, and Governance [Line Items]  
Cybersecurity Risk Management Processes for Assessing, Identifying, and Managing Threats [Text Block]
Risk management and strategy

We have implemented and maintain various information security processes designed to identify, assess, and manage material risks from cybersecurity threats to our critical computer networks, third party hosted services, communications systems, hardware and software, and our critical data, including intellectual property, confidential information that is proprietary, strategic, or competitive in nature, customer data, and personal information (collectively, “Information Systems and Data”).

Our Chief Information Security Officer (“CISO”) and Chief Information Officer (“CIO”), along with our information security, engineering, and legal functions, help identify, assess, and manage the Company’s cybersecurity threats and risks. They work to identify and assess risks from cybersecurity threats by monitoring and evaluating the threat environment using various methods including manual and automated tools, subscribing to reports and services that identify cybersecurity threats, evaluating our and our industry’s risk profile, conducting audits and threat assessments, conducting vulnerability assessments, and external threat intelligence.

Depending on the environment, system, and data, we implement and maintain certain technical and organizational measures, processes, standards, and policies designed to manage and mitigate material risks from cybersecurity threats to our Information Systems and Data, including, for example: incident response procedures, vulnerability management process, disaster recovery/business continuity plans, encryption, network security controls, user access controls including multifactor authentication and role-based access, data segregation, asset management, systems monitoring, vendor risk management program, employee training, penetration testing, cybersecurity insurance, and dedicated cybersecurity staff.

Our assessment and management of material risks from cybersecurity threats are integrated into the Company’s overall risk management processes, including by prioritizing our risk management processes and mitigating cybersecurity threats that are more likely to lead to a material impact to our business.

We use third-party service providers to assist us from time to time to identify, assess, and manage material risks from cybersecurity threats, including, for example, professional services firms, cybersecurity consultants, managed cybersecurity service providers, and penetration testing firms.

We also use third-party service providers to perform a variety of functions throughout our business, such as application providers, hosting companies, and various supply chain resources. We have a vendor management program to manage cybersecurity risks associated with our use of these providers which includes, depending on the vendor, nature of the services provided, and sensitivity of the Information Systems and Data at issue: different levels of assessment designed to help identify cybersecurity risks associated with the vendor, security questionnaires, review of security assessments, and imposition of contractual obligations related to cybersecurity.

For a description of the risks from cybersecurity threats that may materially affect the Company and how they may do so, see our risk factors under Part I. Item 1A. Risk Factors in this Annual Report on Form 10-K.
Cybersecurity Risk Management Processes Integrated [Flag] true
Cybersecurity Risk Management Processes Integrated [Text Block] Our assessment and management of material risks from cybersecurity threats are integrated into the Company’s overall risk management processes, including by prioritizing our risk management processes and mitigating cybersecurity threats that are more likely to lead to a material impact to our business.
Cybersecurity Risk Management Third Party Engaged [Flag] true
Cybersecurity Risk Third Party Oversight and Identification Processes [Flag] true
Cybersecurity Risk Materially Affected or Reasonably Likely to Materially Affect Registrant [Flag] false
Cybersecurity Risk Board of Directors Oversight [Text Block]
Our board of directors oversees the Company’s cybersecurity risk management as part of its general oversight function. The audit committee of our board of directors is responsible for overseeing the Company’s cybersecurity risk management processes, including oversight of mitigation of risks from cybersecurity threats.

Our cybersecurity risk assessment and management processes are implemented and maintained by certain Company management, including our Chief Technology Officer (“CTO”), CISO, and CIO, who have decades of experience in cybersecurity and information technology. Our CTO has extensive experience in computer science, our CISO has extensive experience in computer security and enterprise data, and our CIO has extensive experience in information technology.
Company management, including the CTO, CISO, and CIO, is responsible for hiring appropriate personnel, helping to integrate cybersecurity risk considerations into the Company’s overall risk management strategy, and communicating key priorities to relevant personnel. Management is also responsible for approving budgets for spending on cybersecurity, helping prepare for cybersecurity incidents, and approving cybersecurity processes.

Our cybersecurity incident response and vulnerability management processes are designed to escalate certain cybersecurity incidents to members of management depending on the circumstances, including to the CISO, CTO, and CIO, as appropriate. The CTO, CISO, and CIO work with the Company’s incident response team to help the Company mitigate and remediate such cybersecurity incidents. In addition, the Company’s incident response and vulnerability management processes include updates to the audit committee of the board of directors as appropriate.
The audit committee receives periodic reports from the CTO and/or CISO concerning the company’s significant cybersecurity threats and risk and the processes the Company has implemented to address them. The audit committee also receives various reports, summaries, or presentations related to the Company’s cybersecurity threats, risk, and mitigation. The audit committee will keep the full board of directors apprised of the company’s cybersecurity risk processes and significant developments related to cybersecurity.
Cybersecurity Risk Board Committee or Subcommittee Responsible for Oversight [Text Block] Our board of directors oversees the Company’s cybersecurity risk management as part of its general oversight function. The audit committee of our board of directors is responsible for overseeing the Company’s cybersecurity risk management processes, including oversight of mitigation of risks from cybersecurity threats.
Cybersecurity Risk Process for Informing Board Committee or Subcommittee Responsible for Oversight [Text Block]
Our board of directors oversees the Company’s cybersecurity risk management as part of its general oversight function. The audit committee of our board of directors is responsible for overseeing the Company’s cybersecurity risk management processes, including oversight of mitigation of risks from cybersecurity threats.

Our cybersecurity risk assessment and management processes are implemented and maintained by certain Company management, including our Chief Technology Officer (“CTO”), CISO, and CIO, who have decades of experience in cybersecurity and information technology. Our CTO has extensive experience in computer science, our CISO has extensive experience in computer security and enterprise data, and our CIO has extensive experience in information technology.
Company management, including the CTO, CISO, and CIO, is responsible for hiring appropriate personnel, helping to integrate cybersecurity risk considerations into the Company’s overall risk management strategy, and communicating key priorities to relevant personnel. Management is also responsible for approving budgets for spending on cybersecurity, helping prepare for cybersecurity incidents, and approving cybersecurity processes.

Our cybersecurity incident response and vulnerability management processes are designed to escalate certain cybersecurity incidents to members of management depending on the circumstances, including to the CISO, CTO, and CIO, as appropriate. The CTO, CISO, and CIO work with the Company’s incident response team to help the Company mitigate and remediate such cybersecurity incidents. In addition, the Company’s incident response and vulnerability management processes include updates to the audit committee of the board of directors as appropriate.
The audit committee receives periodic reports from the CTO and/or CISO concerning the company’s significant cybersecurity threats and risk and the processes the Company has implemented to address them. The audit committee also receives various reports, summaries, or presentations related to the Company’s cybersecurity threats, risk, and mitigation. The audit committee will keep the full board of directors apprised of the company’s cybersecurity risk processes and significant developments related to cybersecurity.
Cybersecurity Risk Role of Management [Text Block]
We have implemented and maintain various information security processes designed to identify, assess, and manage material risks from cybersecurity threats to our critical computer networks, third party hosted services, communications systems, hardware and software, and our critical data, including intellectual property, confidential information that is proprietary, strategic, or competitive in nature, customer data, and personal information (collectively, “Information Systems and Data”).

Our Chief Information Security Officer (“CISO”) and Chief Information Officer (“CIO”), along with our information security, engineering, and legal functions, help identify, assess, and manage the Company’s cybersecurity threats and risks. They work to identify and assess risks from cybersecurity threats by monitoring and evaluating the threat environment using various methods including manual and automated tools, subscribing to reports and services that identify cybersecurity threats, evaluating our and our industry’s risk profile, conducting audits and threat assessments, conducting vulnerability assessments, and external threat intelligence.

Depending on the environment, system, and data, we implement and maintain certain technical and organizational measures, processes, standards, and policies designed to manage and mitigate material risks from cybersecurity threats to our Information Systems and Data, including, for example: incident response procedures, vulnerability management process, disaster recovery/business continuity plans, encryption, network security controls, user access controls including multifactor authentication and role-based access, data segregation, asset management, systems monitoring, vendor risk management program, employee training, penetration testing, cybersecurity insurance, and dedicated cybersecurity staff.

Our assessment and management of material risks from cybersecurity threats are integrated into the Company’s overall risk management processes, including by prioritizing our risk management processes and mitigating cybersecurity threats that are more likely to lead to a material impact to our business.

We use third-party service providers to assist us from time to time to identify, assess, and manage material risks from cybersecurity threats, including, for example, professional services firms, cybersecurity consultants, managed cybersecurity service providers, and penetration testing firms.

We also use third-party service providers to perform a variety of functions throughout our business, such as application providers, hosting companies, and various supply chain resources. We have a vendor management program to manage cybersecurity risks associated with our use of these providers which includes, depending on the vendor, nature of the services provided, and sensitivity of the Information Systems and Data at issue: different levels of assessment designed to help identify cybersecurity risks associated with the vendor, security questionnaires, review of security assessments, and imposition of contractual obligations related to cybersecurity.

For a description of the risks from cybersecurity threats that may materially affect the Company and how they may do so, see our risk factors under Part I. Item 1A. Risk Factors in this Annual Report on Form 10-K.
Cybersecurity Risk Management Positions or Committees Responsible [Flag] true
Cybersecurity Risk Management Positions or Committees Responsible [Text Block]
Our cybersecurity risk assessment and management processes are implemented and maintained by certain Company management, including our Chief Technology Officer (“CTO”), CISO, and CIO, who have decades of experience in cybersecurity and information technology. Our CTO has extensive experience in computer science, our CISO has extensive experience in computer security and enterprise data, and our CIO has extensive experience in information technology.
Company management, including the CTO, CISO, and CIO, is responsible for hiring appropriate personnel, helping to integrate cybersecurity risk considerations into the Company’s overall risk management strategy, and communicating key priorities to relevant personnel.
Cybersecurity Risk Management Expertise of Management Responsible [Text Block] Our CTO has extensive experience in computer science, our CISO has extensive experience in computer security and enterprise data, and our CIO has extensive experience in information technology.
Cybersecurity Risk Process for Informing Management or Committees Responsible [Text Block]
Our cybersecurity risk assessment and management processes are implemented and maintained by certain Company management, including our Chief Technology Officer (“CTO”), CISO, and CIO, who have decades of experience in cybersecurity and information technology. Our CTO has extensive experience in computer science, our CISO has extensive experience in computer security and enterprise data, and our CIO has extensive experience in information technology.
Company management, including the CTO, CISO, and CIO, is responsible for hiring appropriate personnel, helping to integrate cybersecurity risk considerations into the Company’s overall risk management strategy, and communicating key priorities to relevant personnel. Management is also responsible for approving budgets for spending on cybersecurity, helping prepare for cybersecurity incidents, and approving cybersecurity processes.

Our cybersecurity incident response and vulnerability management processes are designed to escalate certain cybersecurity incidents to members of management depending on the circumstances, including to the CISO, CTO, and CIO, as appropriate. The CTO, CISO, and CIO work with the Company’s incident response team to help the Company mitigate and remediate such cybersecurity incidents. In addition, the Company’s incident response and vulnerability management processes include updates to the audit committee of the board of directors as appropriate.
The audit committee receives periodic reports from the CTO and/or CISO concerning the company’s significant cybersecurity threats and risk and the processes the Company has implemented to address them. The audit committee also receives various reports, summaries, or presentations related to the Company’s cybersecurity threats, risk, and mitigation. The audit committee will keep the full board of directors apprised of the company’s cybersecurity risk processes and significant developments related to cybersecurity.
Cybersecurity Risk Management Positions or Committees Responsible Report to Board [Flag] true
v3.25.4
Summary of Significant Accounting Policies (Policies)
 12 Months Ended
Jan. 31, 2026
Accounting Policies [Abstract]  
Basis of Presentation
Basis of Presentation

The accompanying consolidated financial statements have been prepared in accordance with United States (“U.S.”) generally accepted accounting principles (“U.S. GAAP” or “GAAP”), and applicable rules and regulations of the Securities and Exchange Commission (“SEC”). The consolidated financial statements include the results of PagerDuty, Inc., its wholly-owned subsidiaries, and subsidiaries in which the Company holds a controlling interest. All intercompany balances and transactions have been eliminated in consolidation. The Company’s fiscal year ends on January 31. References to fiscal 2026 refer to the fiscal year ended January 31, 2026.
Use of Estimates
Use of Estimates

The preparation of financial statements in conformity with GAAP requires management to make, on an ongoing basis, estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the consolidated financial statements, and the reported amounts of revenue and expenses during the reporting periods. Actual results could differ from these estimates. The Company’s most significant estimates and judgments involve the period of benefit for amortizing deferred contract costs, stock-based compensation, redemption value of redeemable non-controlling interests, estimates surrounding the provision for income taxes, deferred tax assets and liabilities, and the valuation allowance recorded against deferred tax assets, and estimates related to the Company’s revenue recognition, such as the assessment of performance obligations in the Company’s revenue arrangements and the fair value assigned to each performance obligation, among others. Management bases its estimates on historical experience and on various other assumptions which management believes to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities.
Segment Information
Segment Information
The Company manages its operations and allocates resources as one operating and reportable segment at the consolidated level. The Company’s chief operating decision maker (“CODM”) is its chief executive officer. The CODM uses consolidated net income (loss) to measure segment profit or loss, allocate resources, make operating decisions, and assess performance through monitoring and evaluation of forecast versus actual results. Further, the CODM reviews and utilizes functional expenses (cost of revenue, sales and marketing, research and development, and general and administrative) at the consolidated level to manage the Company’s operations. Net income (loss) is the Company’s primary measure of profit or loss. Significant expenses within net income (loss) include cost of revenue, research and development, sales and marketing, and general and administrative, which each are separately presented on the consolidated statements of operations. Stock-based compensation expense is also a significant expense within net income (loss). Refer to Note 11. Common Stock and Stockholders’ Equity for additional information about the Company’s stock-based compensation expense. Other segment items include interest income, interest expense, other expense, net, and (benefit from) provision for income taxes on the consolidated statements of operations.
Revenue Recognition, Deferred Revenue, Deferred Contract Costs, and Cost of Revenue
Revenue Recognition

The Company generates revenue primarily from cloud-hosted software subscription fees. The Company also generates revenue from term-license software subscription fees and professional services. Revenue recognized from professional services has historically been immaterial. Revenue is recognized when control of the license or service is transferred to the Company’s customers, in an amount that reflects the consideration the Company expects to be entitled to in exchange for those services. Revenue is recognized net of taxes invoiced to customers, which are subsequently remitted to governmental authorities.

The Company accounts for revenue contracts with customers by applying the requirements of Accounting Standards Codification (“ASC”) 606, Revenue Recognition (“ASC 606”), which includes the following steps: 

•Identification of the contract, or contracts, with a customer.
•Identification of the performance obligations in the contract.
•Determination of the transaction price.
•Allocation of the transaction price to the performance obligations in the contract.
•Recognition of revenue when, or as, the Company satisfies a performance obligation.

Cloud-hosted software subscriptions: The Company’s cloud-hosted software subscriptions allow customers to use its cloud-hosted software over the contract period without taking possession of the software. The Company’s cloud-hosted software subscription agreements generally have monthly or annual contractual terms. Revenue related to the Company’s cloud-hosted software subscriptions is recognized ratably over the related contractual term beginning on the date that the Company’s platform is made available to a customer. Access to the platform represents a series of distinct services as the Company continually provides access to, and fulfills its obligation to, the end customer over the subscription term. The series of distinct services represents a single performance obligation that is satisfied over time. The Company recognizes revenue ratably because the customer receives and consumes the benefits of the platform throughout the contract period.

Term-license software subscriptions: The Company’s term-license software subscriptions provide both an obligation to provide access to its on-premise software, which includes both open-source and proprietary features, as well as an obligation to provide support and maintenance. The Company’s term-license software subscription agreements generally have annual contractual terms. The Company accounts for the license to the software and support as two separate performance obligations. As the open-source software is publicly available at no cost to the customer, the Company has determined that there is no value to be assigned to the open-source software in the term-license software subscription arrangements. The proprietary software license represents a promise to provide a license to use functional intellectual property that is recognized at a point in time on the date access to the software is made available to the customer and the term-license software subscription period has begun. The Company has concluded the support is a stand-ready performance obligation that consists of a series of distinct services that are satisfied ratably over time as the services are provided. The Company uses a time-based output method to measure progress because efforts are expended evenly throughout the period given that the nature of the promise is a stand-ready service. The Company recognizes support revenue ratably, typically beginning on the start of the contractual term of the arrangement.
Cloud-hosted and term-license software subscriptions: In order to determine the stand-alone selling price for the cloud-hosted and term-license software subscriptions, the Company conducts a periodic analysis that requires judgment and considers multiple factors that are reasonably available, and maximizes the use of observable inputs that may vary over time depending upon the unique facts and circumstances related to each performance obligation. To have observable inputs, the Company requires that a substantial majority of the stand-alone selling prices for a product offering fall within a pricing range. If a directly observable stand-alone selling price does not exist, the Company estimates a stand-alone selling price range by reviewing external and internal market factor categories, which may include pricing practices, historical discounting, industry practices, service groups, and geographic considerations. Management believes that these analyses result in an estimate that approximates the price the Company would charge for the performance obligations if they were sold separately.

The Company’s cloud-hosted and term-license software subscription arrangements are generally non-cancellable and do not contain refund provisions. The Company bills for monthly cloud-hosted and term-license software subscriptions on a monthly basis and annually in advance for arrangements with terms of one year or more.

The price of the cloud-hosted and term-license software subscriptions is generally fixed at contract inception and therefore, the Company’s contracts do not contain a significant amount of variable consideration. As a result, the amount of revenue recognized in the periods presented from performance obligations satisfied (or partially satisfied) in previous periods due to changes in the transaction price was not material. The Company’s revenue excludes sales and other indirect taxes.
Deferred Revenue

The Company records contract liabilities to deferred revenue when amounts are invoiced in advance of performance. Deferred revenue consists of the unearned portion of customer billings. The Company’s payment terms generally provide for payment within 30 days of the invoice date. Amounts anticipated to be recognized within one year of the balance sheet date are recorded as deferred revenue, current, while the remaining portion is recorded as deferred revenue, non-current in the consolidated balance sheets.

The Company applied the practical expedient in ASC 606 and did not evaluate contracts of one year or less for the existence of a significant financing component. For contracts with terms of more than a year, the Company has determined its contracts generally do not include a significant financing component as the majority relate to contracts that are billed annually in advance. The primary purpose of the Company’s invoicing terms is to provide customers with simplified and predictable ways of purchasing the Company’s cloud-hosted software subscriptions, not to receive financing from its customers or to provide customers with financing.
Deferred Contract Costs

Deferred contract costs consist of sales commissions earned by the Company’s sales force which are considered incremental and recoverable costs of obtaining a contract with a customer. The Company determined that sales commissions that are related to contract renewals are not commensurate with commissions earned on the initial contract. Accordingly, sales commissions for initial contracts are deferred and then amortized on a straight-line basis over a period of benefit that the Company has determined to be four years. The Company determined the period of benefit by taking into consideration its customer contracts, technology, and other factors. Amounts anticipated to be recognized within one year of the balance sheet date are recorded as deferred contract costs, current, while the remaining portion is recorded as deferred contract costs, non-current in the consolidated balance sheets. Deferred contract costs are periodically reviewed for impairment. Amortization of deferred contract costs is included in sales and marketing expense in the consolidated statements of operations.
Cost of Revenue
Cost of revenue primarily consists of expenses related to providing the Company’s cloud-hosted software subscription to customers, including personnel expenses for operations and global support, payments to the Company’s third-party cloud infrastructure providers for hosting the Company’s software, payment processing fees, amortization of capitalized software costs, amortization of acquired developed technology and intangible assets, and allocated overhead costs for facilities, information technology, and other allocated overhead costs.
Accounts Receivable and Related Allowance for Credit Losses
Accounts Receivable and Related Allowance for Credit Losses
Accounts receivable are recorded at the invoiced amount, net of allowances for credit losses. The allowance is based upon historical loss patterns, customer credit quality, the age of each past due invoice, and an evaluation of the potential risk of loss associated with delinquent accounts. The allowance also reflects current market conditions and reasonable and supportable forecasts of future economic conditions.
Concentrations of Risk and Significant Customers
Concentrations of Risk and Significant Customers
The Company’s financial instruments that are exposed to concentrations of credit risk consist primarily of cash and cash equivalents, available-for-sale investments, and accounts receivable. All of the Company’s cash equivalents and investments are invested in money market funds, U.S. Treasury securities, commercial paper, corporate debt securities, or U.S. Government agency securities that management believes to be of high credit quality. The Company’s cash, cash equivalents, and available-for-sale investments are spread across several different financial institutions.
Foreign Currency Translation
Foreign Currency Translation

The functional currency for the large majority of the Company's foreign operations is the U.S. dollar, except for one subsidiary for which the local currency is the functional currency. When a consolidated entity’s functional currency is the local currency, the Company translates the foreign functional currency financial statements to U.S. dollars using the exchange rates at the balance sheet date for assets and liabilities, the period average exchange rates for revenue and expenses, and the historical exchange rates for equity. The effects of foreign currency translation adjustments are recorded in other comprehensive income as a component of stockholders’ equity and the related periodic movements are presented in the consolidated statements of comprehensive loss. Foreign currency transaction gains and losses are included in other income (expense), net, in the consolidated statements of operations in the period for which they relate. Realized foreign currency transaction gains and losses for the fiscal years ended January 31, 2026, 2025, and 2024 were not material.
Cash and Cash Equivalents
Cash and Cash Equivalents
Cash and cash equivalents consist of cash on hand, highly liquid investments with original maturities of three months or less from the date of purchase, and money market funds.
Investments
Investments

The Company’s investments are classified as available-for-sale and consist of highly liquid investments, primarily commercial paper, corporate debt securities, U.S. Government agency securities, and U.S. Treasury securities. The Company determines the appropriate classification of its investments at the time of purchase and reevaluates such designation at each balance sheet date.

The Company periodically evaluates its short-term investments to assess whether those with unrealized loss positions are impaired. The Company considers various factors in determining whether to recognize an impairment charge, including the extent to which the fair value is less than the Company’s cost basis, the financial condition of the issuer and any changes thereto, and the Company’s intent to sell, or whether it is more likely than not that the Company will be required to sell, the investment before recovery of the investment’s amortized cost. If the Company determines that the investment is impaired, an impairment loss is recognized in earnings equal to the difference between the investment’s amortized cost and fair value at such date. Realized gains and losses are reported in other income, net, in the consolidated statements of operations. No impairment charges have been recognized to date.

Available-for-sale investments
The Company classifies its available-for-sale investments, including those with stated maturities beyond 12 months, as short-term based on their highly liquid nature and because they represent the investment of cash that is available for current operations. In addition, the Company may sell these investments at any time for use in its current operations or for other purposes, even prior to maturity. The Company's available-for-sale investments are recorded at fair market value each reporting period. Unrealized gains and losses on these available-for-sale investments are reported as a separate component of accumulated other comprehensive income in the accompanying consolidated balance sheets until realized.
Restricted Cash
Restricted Cash
The Company has classified cash that is not available for use in its operations as restricted cash. Restricted cash consists of collateral for letters of credit related to security deposits for the Company’s office facility lease arrangements.
Property and Equipment, Net
Property and Equipment, Net

Property and equipment, net, is stated at cost less accumulated depreciation. Depreciation is recorded using the straight-line method over the estimated useful lives of the respective assets, which is generally three to five years. Leasehold improvements are depreciated over the shorter of the estimated useful lives of the assets or the lease term.
The Company periodically reviews the estimated lives of property and equipment. If the estimated useful life assumption is reduced for any asset, the remaining unamortized balance would be amortized or depreciated over the revised estimated useful life.
Research and Development Expense
Research and Development Expense

Research and development expenses consist primarily of personnel costs for the Company’s engineering, product, and design teams. Additionally, research and development expenses include outside services, depreciation of equipment used in research and development activities, acquisition-related expenses, impairment of capitalized software costs, and allocated overhead costs. Research and development costs are expensed as incurred.
Capitalized Software Costs
Capitalized Software Costs
The Company evaluates costs related to the development of its platform and certain projects for internal use incurred during the application development stage. Costs related to preliminary project activities and post-implementation activities are expensed as incurred and costs related to the application development stage are capitalized. Capitalized software is amortized on a straight-line basis over its estimated useful life, which is generally three years. Management evaluates the useful lives of these assets on an annual basis and tests for impairment whenever events or changes in circumstances occur that could impact the recoverability of these assets.
Goodwill, Acquired Intangible Assets
Goodwill: Goodwill represents the excess purchase consideration of an acquired business over the fair value of the net tangible and identifiable intangible assets. Goodwill is evaluated for impairment annually in the fourth quarter, and whenever events or changes in circumstances indicate the carrying value of goodwill may not be recoverable. Triggering events that may indicate impairment include, but are not limited to, a significant adverse change in customer demand or business climate or a significant decrease in expected cash flows. No impairment charges were recorded during the fiscal years ended January 31, 2026, 2025, or 2024.

Acquired intangible assets: Acquired intangible assets consist of identifiable intangible assets, primarily developed technology and customer relationships, resulting from the Company’s business acquisitions. Intangible assets are recorded at fair value on the date of acquisition and amortized over their estimated useful lives.
Impairment of Long-Lived Assets
Impairment of long-lived assets: The Company reviews long-lived assets, including property and equipment, net, lease right-of-use assets, capitalized software, and acquired intangible assets for impairment when events or changes in circumstances indicate that the carrying value of these assets may not be recoverable or that the useful lives are shorter than originally estimated. The evaluation is performed at the asset group level, which is the lowest level of identifiable cash flows independent of other assets. Recoverability of these assets is measured by a comparison of the carrying amounts to the future undiscounted cash flows the assets or asset groups are expected to generate. If the carrying value of the assets or asset group is not recoverable, the impairment recognized is measured as the amount by which the carrying value exceeds its fair value. If the Company reduces the estimated useful life assumption for any asset, the remaining unamortized balance would be amortized or depreciated over the revised estimated useful life.
Advertising Costs
Advertising Costs
Advertising costs are expensed as incurred and are included in sales and marketing expense.
Stock-Based Compensation
Stock-Based Compensation

The Company recognizes compensation expense for all stock-based payment awards, including stock options, restricted stock units (“RSUs”) and performance and market stock units (“PSUs”), based on the estimated fair value of the award on the grant date.

The Company estimates the fair value of stock options issued to employees on the date of grant using the Black-Scholes option pricing model, which is impacted by the fair value of the Company’s common stock, as well as certain assumptions including the expected volatility over the term of the option awards, the expected term of the awards, risk-free interest rates, and the expected dividend yield. Assumptions and estimates used in the determination of the fair value of stock options include expected volatility, expected term, risk-free rate, and expected dividend yield.

The Company estimates the fair value of RSUs at its stock price on the grant date.

The Company estimates the fair value of PSUs with performance conditions using the fair value at the date of grant. The fair value may be adjusted over the vesting period based on interim estimates of performance against the performance condition. The fair value for PSUs with market conditions is measured using a Monte Carlo simulation. Expense is recorded over the vesting period under the graded-vesting attribution method.

The Company estimates the fair value of shares to be issued under its employee stock purchase plan (the “ESPP”) on the first day of the offering period using the Black-Scholes valuation model, which is impacted by the fair value of the Company’s common stock, as well as certain assumptions including the expected volatility over the term of the offering period, the expected term of the awards, risk-free interest rates, and the expected dividend yield. Assumptions used in the determination of the fair value of awards issued under the ESPP are the same as those used in the determination of the fair value of the Company’s stock options.
The Company generally recognizes compensation expense for employee stock-based payment awards on a straight-line basis over the requisite service period (generally the vesting period of the award), with the exception of PSUs which are recognized using the accelerated attribution method. The Company accounts for forfeitures as they occur.
Income Taxes
Income Taxes

The Company accounts for income taxes using the asset and liability method. Under this method, the Company recognizes deferred income tax assets and liabilities for the expected future consequences of temporary differences between the financial reporting and tax bases of assets and liabilities, as well as for net operating loss and tax credit carryforwards. Deferred tax assets and liabilities are measured using the tax rates that are expected to apply to taxable income for the years in which those tax assets and liabilities are expected to be realized or settled. The Company recognizes the deferred income tax effects of a change in tax rates in the period of enactment.
The Company records a valuation allowance to reduce its deferred tax assets to the net amount that it believes is more likely than not to be realized. The Company considers all available evidence, both positive and negative, including historical levels of income, expectations and risks associated with estimates of future taxable income and ongoing tax planning strategies in assessing the need for a valuation allowance. Realization of its deferred tax assets is dependent primarily upon future U.S. taxable income.
The Company recognizes income tax benefits from uncertain tax positions only if it believes that it is more likely than not that the tax position will be sustained upon examination by the taxing authorities based on the technical merits of the position. Accrued interest and penalties related to unrecognized tax benefits are recognized in the provision for (benefit from) income taxes in the consolidated statements of operations.
Net Income (Loss) Per Share
Net Income (Loss) Per Share

Basic net income (loss) per share is computed by dividing net income (loss) attributable to PagerDuty, Inc. common stockholders by the weighted-average number of shares of common stock outstanding during the period. Diluted net income (loss) per share is computed by dividing net income (loss) attributable to PagerDuty, Inc. common stockholders by the weighted-average number of shares of common stock outstanding during the period giving effect to all potentially dilutive securities to the extent they are dilutive. Diluted earnings per share attributable to common stockholders adjusts basic earnings per share for the potentially dilutive impact of stock-based awards as computed under the treasury stock method and convertible notes as computed under the if-converted method. Basic and diluted net income (loss) per share of common stock were the same for the fiscal years ended January 31, 2025 and 2024 as the inclusion of all potential shares of common stock outstanding would have been anti-dilutive.
Recently Adopted Accounting Standards and Recent Accounting Pronouncements Not Yet Adopted
Recently Adopted Accounting Standards

In December 2023, the FASB issued ASU No. 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures. This ASU requires disaggregated information in a reporting entity’s income tax disclosures about the entity’s effective tax rate reconciliation as well as information on income taxes paid. The Company adopted this ASU in the current year, and applied it prospectively herein. Refer to the disclosures in Note 13. Income Taxes for further details.

Recent Accounting Pronouncements Not Yet Adopted

In November 2024, the FASB issued ASU No. 2024-03, Income Statement - Reporting Comprehensive Income - Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expenses. In January 2025, the FASB issued ASU No. 2025-01 to clarify the effective date of ASU 2024-03. ASU 2024-03 requires that at each interim and annual reporting period, an entity discloses the amounts of certain expenses included in each relevant expense caption. The newly required expense disclosures include certain amounts that are already required to be disclosed under current GAAP in the same disclosure as the other disaggregation requirements. The amendment also requires that an entity discloses a qualitative description of the amounts remaining in relevant expense captions that are not separately disaggregated quantitatively and disclose the total amount of selling expenses and, in annual reporting periods, an entity’s definition of selling expenses. This ASU is effective for fiscal years beginning after December 15, 2026. The Company is currently evaluating the impact of the new guidance on its consolidated financial statements.

In November 2024, the FASB issued ASU No. 2024-04, Debt - Debt with Conversion and Other Options (Subtopic 470-20): Induced Conversion of Convertible Debt Instruments. This ASU clarifies the requirements for determining whether certain settlements of convertible debt instruments should be accounted for as an induced conversion. The amendments in this update are effective for all entities for annual reporting periods beginning after December 15, 2025. The Company is currently evaluating the impact of the new guidance on its consolidated financial statements.

In September 2025, the FASB issued ASU No. 2025-06, Intangibles - Goodwill and Other - Internal-Use Software (Subtopic 350-40). This ASU amends the requirements for commencing capitalization of software costs related to software development projects. The amendments in this update are effective for all entities for annual reporting periods beginning after December 15, 2027. The Company is currently evaluating the impact of the new guidance on its consolidated financial statements.
Fair Value Measurements
The Company measures its financial assets and liabilities at fair value each reporting period using a fair value hierarchy that prioritizes the use of observable inputs and minimizes the use of unobservable inputs when measuring fair value. A financial instrument’s classification within the fair value hierarchy is based upon the lowest level of input that is significant to the fair value measurement. Three levels of inputs may be used to measure fair value, as follows:

Level 1—Valuations based on observable inputs that reflect quoted prices for identical assets or liabilities in active markets.
Level 2—Valuations based on inputs that are directly or indirectly observable in the marketplace.
Level 3—Valuations based on unobservable inputs that are supported by little or no market activity.
Operating Leases
Operating Leases

The Company has entered into various non-cancellable operating leases for its office spaces with lease periods expiring through fiscal 2033. The operating lease agreements generally provide for rental payments on a graduated basis and for options to renew, which could increase future minimum lease payments if exercised.

Lease right-of-use assets and liabilities are recognized at the lease’s commencement date based on the present value of lease payments over the lease term. As the implicit rate of the Company's leases is not readily determinable, the Company uses its incremental borrowing rate based on the information available on the commencement date to determine the present value of lease payments. The lease right-of-use assets also include any lease payments made and exclude lease incentives such as tenant improvement allowances.

The Company’s operating leases typically include non-lease components such as common-area maintenance costs. The Company has elected a practical expedient that allows it to include non-lease components with lease payments for the purpose of calculating lease right-of-use assets and liabilities, to the extent that they are fixed. Non-lease components that are not fixed are expensed as incurred as variable lease payments.
Leases with a term of one year or less are not recognized on the consolidated balance sheets. The Company recognizes lease expense for these leases on a straight-line basis over the lease term.
Reclassification
Reclassification

Certain reclassifications of prior period amounts have been made in the Company’s consolidated statements of cash flows to conform to the current period presentation. The Company has reclassified the change in deferred tax liabilities from the accrued expenses and other liabilities line item to the deferred income taxes line item on the accompanying consolidated statements of cash flows. This reclassification had no effect on the reported net cash provided by operating activities.
v3.25.4
Summary of Significant Accounting Policies (Tables)
 12 Months Ended
Jan. 31, 2026
Accounting Policies [Abstract]  
Schedule of Activity Related to Allowance for Doubtful Accounts
Activity related to the Company’s allowance for credit losses on accounts receivable was as follows (in thousands):

Balance as of January 31, 2024$1,382 
Charged to credit loss expense1,071 
Write-offs, net of recoveries(1,350)
Balance as of January 31, 2025$1,103 
Charged to credit loss expense1,027 
Write-offs, net of recoveries(955)
Balance as of January 31, 2026$1,175 
Schedule of Deferred Contract Costs
Activity related to the Company’s deferred contract costs was as follows (in thousands):

Balance as of January 31, 2023$46,389 
Additions to deferred contract costs18,799 
Amortization of deferred contract costs(20,568)
Balance as of January 31, 2024$44,620 
Additions to deferred contract costs22,454 
Amortization of deferred contract costs(22,008)
Balance as of January 31, 2025$45,066 
Additions to deferred contract costs20,662 
Amortization of deferred contract costs(22,317)
Balance as of January 31, 2026$43,411 
v3.25.4
Redeemable Non-Controlling Interest (Tables)
 12 Months Ended
Jan. 31, 2026
Noncontrolling Interest [Abstract]  
Schedule of Redeemable Noncontrolling Interest
The following table summarizes the activity in the redeemable non-controlling interest for the periods indicated (in thousands):

Year ended January 31,
20262025
Balance at beginning of period$18,217 $7,293 
Net loss attributable to redeemable non-controlling interest(664)(801)
Adjustments to redeemable non-controlling interest(481)11,725 
Balance at end of period$17,072 $18,217 
v3.25.4
Balance Sheet Components (Tables)
 12 Months Ended
Jan. 31, 2026
Organization, Consolidation and Presentation of Financial Statements [Abstract]  
Schedule of Cash and Cash Equivalents
Cash, cash equivalents, and investments consisted of the following as of the dates indicated (in thousands):

January 31,
20262025
Cash and cash equivalents:
Cash$51,006 $47,523 
Money market funds185,205 298,937 
Commercial paper1,191 — 
Total cash and cash equivalents$237,402 $346,460 
Available-for-sale investments:
U.S. Treasury securities$60,429 $58,665 
Commercial paper2,218 7,446 
Corporate debt securities143,490 125,811 
U.S. Government agency securities26,299 32,444 
Total available-for-sale investments$232,436 $224,366 
Schedule of Available-for-sale Investments
Cash, cash equivalents, and investments consisted of the following as of the dates indicated (in thousands):

January 31,
20262025
Cash and cash equivalents:
Cash$51,006 $47,523 
Money market funds185,205 298,937 
Commercial paper1,191 — 
Total cash and cash equivalents$237,402 $346,460 
Available-for-sale investments:
U.S. Treasury securities$60,429 $58,665 
Commercial paper2,218 7,446 
Corporate debt securities143,490 125,811 
U.S. Government agency securities26,299 32,444 
Total available-for-sale investments$232,436 $224,366 
Schedule of Carrying Value of Available-for-sale Investments
The following tables summarize the amortized cost, net unrealized gains (losses), and fair value of the Company’s investments by significant investment category as of the dates indicated (in thousands). Gross realized gains or losses from sales of available-for-sale securities were not material for the fiscal years ended January 31, 2026 and 2025.

January 31, 2026
Amortized CostUnrealized Gain (Loss), NetEstimated Fair Value
Available-for-sale investments:
U.S. Treasury securities$60,357 $72 $60,429 
Commercial paper2,218 — 2,218 
Corporate debt securities143,257 233 143,490 
U.S. Government agency securities26,283 16 26,299 
Total available-for-sale investments$232,115 $321 $232,436 
January 31, 2025
Amortized CostUnrealized Gain (Loss), NetEstimated Fair Value
Available-for-sale investments:
U.S. Treasury securities$58,620 $45 $58,665 
Commercial paper7,446 — 7,446 
Corporate debt securities125,792 19 125,811 
U.S. Government agency securities32,441 3 32,444 
Total available-for-sale investments$224,299 $67 $224,366 
Schedule of Contractual Maturities of Available-for-sale Securities
The following tables present the Company’s available-for-sale securities by contractual maturity date as of the dates indicated (in thousands):

January 31, 2026
Amortized CostFair Value
Due within one year$142,032 $142,237 
Due between one to five years90,083 90,199 
Total$232,115 $232,436 
January 31, 2025
Amortized CostFair Value
Due within one year$143,797 $143,944 
Due between one to five years80,502 80,422 
Total$224,299 $224,366 
Schedule of Property and Equipment, Net
Property and equipment, net consisted of the following as of the dates indicated (in thousands):

January 31,
20262025
Leasehold improvements$8,641 $7,629 
Computers and equipment7,607 7,511 
Furniture and fixtures4,884 3,936 
Capitalized software40,593 27,934 
Gross property and equipment (1)
61,725 47,010 
Accumulated depreciation and amortization (2)
(32,533)(25,675)
Property and equipment, net$29,192 $21,335 
______________
(1) Gross property and equipment includes construction-in-progress for leasehold improvements and capitalized software of $15.8 million and $9.0 million that had not yet been placed in service as of January 31, 2026 and 2025, respectively. The costs associated with construction-in-progress are not amortized until the asset is available for its intended use.
(2)During the year ended January 31, 2026, the Company recorded an impairment charge of $1.2 million related to capitalized software. The impairment charge was recorded in research and development on the consolidated statement of operations.
Schedule of Accrued Expenses, Other Current Liabilities, and Accrued Compensation
Accrued expenses and other current liabilities consisted of the following as of the dates indicated (in thousands):

January 31,
20262025
Accrued professional fees$3,251 $4,398 
Accrued events1,143 1,908 
Accrued hosting and infrastructure2,128 2,390 
Accrued taxes3,416 3,255 
Accrued liabilities, other9,930 8,371 
Accrued expenses and other current liabilities$19,868 $20,322 
Accrued compensation consisted of the following as of the dates indicated (in thousands):

As of January 31,
20262025
Accrued bonuses$10,045 $11,207 
Accrued paid time off3,723 10,434 
Accrued commissions4,709 5,464 
Accrued compensation, other7,379 10,400 
Accrued compensation$25,856 $37,505 
v3.25.4
Fair Value Measurements (Tables)
 12 Months Ended
Jan. 31, 2026
Fair Value Disclosures [Abstract]  
Schedule of Information about Company's Financial Assets
The following tables present information about the Company’s financial assets that are required to be measured or disclosed at fair value using the above input categories as of the dates indicated (in thousands):

January 31, 2026
Level 1Level 2Level 3Total
Money market funds$185,205 $— $— $185,205 
U.S. Treasury securities— 60,429 — 60,429 
Commercial paper— 3,409 — 3,409 
Corporate debt securities— 143,490 — 143,490 
U.S. Government agency securities— 26,299 — 26,299 
Total$185,205 $233,627 $— $418,832 
Included in cash equivalents$186,396 
Included in investments$232,436 
As of January 31, 2025
Level 1Level 2Level 3Total
Money market funds$298,937 $— $— $298,937 
U.S. Treasury securities— 58,665 — 58,665 
Commercial paper— 7,446 — 7,446 
Corporate debt securities— 125,811 — 125,811 
U.S. Government agency securities— 32,444 — 32,444 
Total$298,937 $224,366 $— $523,303 
Included in cash equivalents$298,937 
Included in investments$224,366 
v3.25.4
Intangible Assets, Net (Tables)
 12 Months Ended
Jan. 31, 2026
Goodwill and Intangible Assets Disclosure [Abstract]  
Schedule of Intangible Assets Subject to Amortization
Intangible assets subject to amortization consist of the following as of the dates indicated (in thousands, except weighted average remaining useful life):

January 31, 2026
CostAccumulated AmortizationNetWeighted Average Remaining Useful Life (Years)
Customer relationships$24,800 $(12,728)$12,072 4.9
Developed technology31,200 (27,627)3,573 2.8
Trademarks500 (500)— 0.0
Assembled workforce2,527 (2,527)— 0.0
Other intangibles, net$59,027 $(43,382)$15,645 4.5
January 31, 2025
CostAccumulated AmortizationNetWeighted Average Remaining Useful Life (Years)
Customer relationships$24,800 $(10,248)$14,552 5.9
Developed technology31,200 (24,927)6,273 3.1
Trademarks500 (460)40 0.8
Assembled workforce2,527 (2,527)— 0.0
Other intangibles, net$59,027 $(38,162)$20,865 5.1
Schedule of Expected Amortization Expense in Future Periods
As of January 31, 2026, expected amortization expense in future periods was as follows (in thousands):

Year ending January 31,
2027$3,760 
20283,760 
20293,493 
20302,480 
20311,753 
Thereafter399 
Total expected future amortization expense$15,645 
v3.25.4
Leases (Tables)
 12 Months Ended
Jan. 31, 2026
Leases [Abstract]  
Schedule of Information About Lease on Condensed Consolidated Balance Sheet
The following table presents information about leases on the consolidated balance sheets as of the dates indicated (in thousands):

January 31,
20262025
Assets:
Lease right-of-use assets$12,509 $6,806 
Liabilities:
Lease liabilities, current5,000 3,307 
Lease liabilities, non-current12,598 9,637 
Schedule of Information About Leases on Condensed Consolidated Statement of Operations and Supplemental Cash Flow Information
The following table presents information about leases on the consolidated statements of operations for the periods indicated (in thousands):
Year ended January 31,
202620252024
Operating lease expense$3,245 $3,067 $4,736 
Short-term lease expense1,829 2,261 1,856 
Variable lease expense1,198 937 1,149 

The following table presents supplemental cash flow information about the Company’s leases for the periods indicated (in thousands):

Year ended January 31,
202620252024
Cash paid for amounts included in the measurement of lease liabilities$4,231 $6,647 $6,557 
New operating lease right-of-use assets obtained in exchange for lease liabilities
$8,061 $6,111 $349 
Schedule of Remaining Maturities of Lease Liabilities
As of January 31, 2026, remaining maturities of lease liabilities were as follows (in thousands):

Year ended January 31,
2027$5,877 
20286,206 
20294,022 
20301,567 
20311,092 
Thereafter891 
Gross lease payments$19,655 
Less: imputed interest2,057 
Total lease liabilities$17,598 
v3.25.4
Debt and Financing Arrangements (Tables)
 12 Months Ended
Jan. 31, 2026
Debt Disclosure [Abstract]  
Schedule of Net Carrying Amount of Liability and Equity Components of Convertible Notes
The net carrying amount of the 2025 Notes and the 2028 Notes was as follows as of the dates indicated (in thousands):

As of January 31, 2026As of January 31, 2025
2025 Notes2028 NotesTotal2025 Notes2028 NotesTotal
Principal$— $402,500 $402,500 $57,500 $402,500 $460,000 
Unamortized issuance costs— (6,771)(6,771)(74)(9,218)(9,292)
Net carrying amount$— $395,729 $395,729 $57,426 $393,282 $450,708 

Interest expense recognized related to the 2025 Notes and 2028 Notes was as follows for the periods indicated (in thousands):

Year ended January 31,
202620252024
Contractual interest expense$6,338 $6,629 $4,422 
Amortization of debt issuance costs2,519 2,629 2,078 
Total interest expense related to the 2025 Notes and 2028 Notes$8,857 $9,258 $6,500 
v3.25.4
Commitment and Contingencies (Tables)
 12 Months Ended
Jan. 31, 2026
Commitments and Contingencies Disclosure [Abstract]  
Schedule of Contractual Obligation, Fiscal Year Maturity
The Company’s contractual obligations were as follows for the periods presented (in thousands):

Purchase Commitments(1)
Senior Convertible Notes(2)
Total
Year ended January 31,
2027$24,024 $6,038 $30,062 
202819,085 6,038 25,123 
20291,337 408,538 409,875 
2030— — — 
2031— — — 
Thereafter— — — 
Total contractual obligations$44,446 $420,614 $465,060 
(1) Primarily relates to contractual third-party services.
(2) Includes principal and interest payments. For more information regarding the Company’s convertible senior notes, refer to Note 8. Debt and Financing Arrangements.
v3.25.4
Deferred Revenue and Remaining Performance Obligations (Tables)
 12 Months Ended
Jan. 31, 2026
Revenue from Contract with Customer [Abstract]  
Schedule of Deferred Revenue
The following table presents the changes to the Company’s deferred revenue for the periods indicated (in thousands):
Year ended January 31,
202620252024
Deferred revenue, beginning of period$245,752 $228,161 $209,051 
Billings495,728 485,090 448,715 
Deferred revenue assumed in business combinations— — 1,094 
Revenue recognized(492,546)(467,499)(430,699)
Deferred revenue, end of period$248,934 $245,752 $228,161 
v3.25.4
Common Stock and Stockholders' Equity (Tables)
 12 Months Ended
Jan. 31, 2026
Equity [Abstract]  
Schedule of Shares of Common Stock Reserved for Future Issuance
Shares of common stock reserved for future issuance as of the end of the period noted were as follows:

January 31, 2026
Outstanding stock options and unvested RSUs and PSUs11,276,319 
Available for future stock option, RSU, and PSU grants23,024,478 
Available for ESPP4,118,110 
Total common stock reserved for future issuance38,418,907 
Schedule of Stock Option Activity
A summary of the Company’s stock option activity and related information is as follows:

Number of sharesWeighted Average Exercise PriceWeighted Average Remaining Contractual Term (Years)Aggregate Intrinsic Value (in thousands)
Outstanding at January 31, 20254,220,632 $10.67 3.2$37,041 
Granted— $— 
Exercised(495,254)$7.98 
Forfeited or canceled(111,942)$37.42 
Outstanding at January 31, 20263,613,436 $10.21 2.3$10,353 
Vested and exercisable as of January 31, 20263,613,040 $10.21 2.3$10,353 
Schedule of Assumptions Used to Calculate Fair Value of Employee Stock Option Grants Made The following assumptions were used to calculate the fair value of the Company’s stock options granted to employees during the periods indicated:
January 31, 2024
Expected dividend yield— 
Expected volatility
55.0%
Expected term (years)5.2
Risk-free interest rate
4.50% - 4.60%
Schedule of Restricted Stock Unit Activity
A summary of the Company’s RSU activity and related information is as follows:

Number of RSUsWeighted Average Grant Date Fair Value Per Share
Outstanding at January 31, 20257,114,964 $24.78 
Granted5,286,350 $17.18 
Vested(3,781,853)$24.96 
Forfeited or canceled(2,455,320)$22.62 
Outstanding at January 31, 20266,164,141 $19.01 
Schedule of Assumptions Used to Calculate Fair Value of Shares to be Granted Under the ESPP
The following assumptions were used to calculate the fair value of shares to be granted under the ESPP during the periods indicated:

Year ended January 31,
202620252024
Expected dividend yield— — — 
Expected volatility
43.4% - 53.1%
38.4% - 51.9%
35.8% - 60.1%
Expected term (years)
0.5 - 2.0
0.5 - 2.0
0.5 - 2.0
Risk-free interest rate
3.45% - 4.27%
4.20% - 5.32%
0.69% - 5.29%
Schedule of Stock-based Compensation Expense
Stock-based compensation expense included in the Company’s consolidated statements of operations was as follows for the periods indicated (in thousands):

Year ended January 31,
202620252024
Cost of revenue$4,283 $5,984 $7,586 
Research and development36,345 44,691 44,800 
Sales and marketing22,420 31,185 30,345 
General and administrative34,756 44,350 44,421 
Total$97,804 $126,210 $127,152 
Schedule of Share-based Payment Arrangement, Performance Shares, Activity
A summary of the Company’s PSU activity and related information is as follows:

Number of PSUsWeighted Average Grant Date Fair Value Per Share
Outstanding at January 31, 2025761,739 $21.62 
Granted(1)
640,646 $18.23 
Vested(314,319)$21.62 
Forfeited or canceled(58,616)$21.62 
Performance adjustment for 2024 PSU Awards(171,354)$21.62 
Outstanding at January 31, 2026858,096 $19.09 
(1)This amount represents awards granted at 100% attainment.
v3.25.4
Net Income (Loss) per Share (Tables)
 12 Months Ended
Jan. 31, 2026
Earnings Per Share [Abstract]  
Schedule of Basic and Diluted Net income (loss)
The following table presents the calculation of basic and diluted net income (loss) per share attributable to PagerDuty, Inc. common stockholders for the periods indicated (in thousands, except per share data):

Year ended January 31,
202620252024
Numerator:
Net income (loss) attributable to PagerDuty, Inc.$173,373 $(42,735)$(75,189)
Less: Adjustment attributable to redeemable non-controlling interest(481)11,725 6,568 
Net income (loss) attributable to PagerDuty, Inc. common stockholders$173,854 $(54,460)$(81,757)
Denominator:
Weighted average shares used in calculating net income (loss) per share:
Basic91,212 92,000 92,341 
Weighted average effect of potentially dilutive securities:
Stock options, RSUs, PSUs, and ESPP obligations1,783 — — 
Diluted92,995 92,000 92,341 
Net income (loss) per share attributable to PagerDuty, Inc. common stockholders:
Basic$1.91 $(0.59)$(0.89)
Diluted$1.87 $(0.59)$(0.89)
Schedule of Anti-dilutive Securities That Were Not Included in Diluted Per Share Calculations
Potentially dilutive securities that were not included in the diluted per share calculations because they would be anti-dilutive were as follows (in thousands):
As of January 31,
202620252024
Shares subject to outstanding common stock awards7,726 12,097 12,829 
Restricted stock issued to acquire key personnel    — — 25 
Shares issuable pursuant to the ESPP333 103 105 
Total
8,059 12,200 12,959 
v3.25.4
Income Taxes (Tables)
 12 Months Ended
Jan. 31, 2026
Income Tax Disclosure [Abstract]  
Schedule of Loss Before Income Taxes
The components of income (loss) before (benefit from) provision for income taxes were as follows for the periods indicated (in thousands):

Year ended January 31,
202620252024
Domestic$13,836 $(44,009)$(75,375)
Foreign6,329 2,256 (2,004)
Income (loss) before (benefit from) provision for income taxes$20,165 $(41,753)$(77,379)
Schedule of Provision for Income Taxes
The components of the (benefit from) provision for income taxes were as follows for the periods indicated (in thousands):

Year ended January 31,
202620252024
Current:
Federal$(35)$433 $— 
State66 437 117 
Foreign932 999 466 
Total current tax expense$963 $1,869 $583 
Deferred:
Federal$(124,797)$— $(97)
State(27,492)— (39)
Foreign(1,218)(86)(459)
Total deferred tax benefit$(153,507)$(86)$(595)
(Benefit from) provision for income taxes$(152,544)$1,783 $(12)
Schedule of Reconciliation of Provision for Income Taxes
A reconciliation of the statutory U.S. federal income taxes to benefit from income taxes after the adoption of ASU 2023-09 is as follows (in thousands):

Year ended January 31, 2026
U.S. federal statutory tax rate$4,235 21.0 %
State and local income taxes, net of federal income tax effect (1)
(27,479)(136.3)%
Foreign tax effects:
Canada
     Research tax credit(635)(3.1)%
     Other258 1.3 %
Japan
     Changes in valuation allowance661 3.3 %
     Other(376)(1.9)%
Portugal
     Research tax credit(1,828)(9.1)%
     Other40 0.2 %
United Kingdom
     Stock Based Compensation266 1.3 %
     Other101 0.5 %
Other Foreign Jurisdictions45 0.2 %
Tax credits:
    Research tax credit(1,379)(6.8)%
Changes in valuation allowances (2)
(139,127)(689.9)%
Changes in unrecognized tax benefits(224)(1.1)%
Nontaxable or nondeductible items:
Stock Based Compensation12,453 61.8 %
Other284 1.4 %
Other Adjustments (3)
161 0.8 %
Benefit from income taxes$(152,544)(756.5)%
(1) The state jurisdiction that contributes to the majority (greater than 50%) of the tax effect in this category is California.
(2)The Company released its valuation allowance on U.S. federal deferred tax assets. This is included on the change in valuation allowance line-item.
(3) Includes the tax effects of cross-border tax laws.

A reconciliation of statutory U.S. federal income taxes to provision for (benefit from) income taxes for the years prior to the adoption of ASU 2023-09 is as follows (in thousands):

Year ended January 31,
20252024
Income taxes computed at U.S. federal statutory rate$(8,768)$(16,249)
State taxes, net of federal benefit1,075 (2,029)
Stock-based compensation14,760 8,695 
Foreign rate differential419 428 
Tax credits, net of FIN48 reserves(1,460)(1,956)
Change in valuation allowance(4,605)10,169 
Foreign-derived intangible income benefit(1,039)— 
Other1,401 930 
Provision for (benefit from) income taxes$1,783 $(12)
Schedule of Deferred Tax Assets and Liabilities
Significant components of the Company’s deferred tax assets and liabilities were as follows as of the periods indicated (in thousands):

January 31,
20262025
Deferred tax assets:
Net operating losses$108,903 $110,076 
Capitalized research and development costs35,238 46,543 
Allowances and accruals4,410 8,067 
Stock-based compensation7,585 9,306 
Charitable contributions25 74 
Tax credits17,549 15,032 
Lease liabilities4,373 2,947 
Other184 457 
Gross deferred tax assets$178,267 $192,502 
Less: valuation allowance3,722 172,538 
Net deferred tax assets$174,545 $19,964 
Deferred tax liabilities:
Deferred commissions$(9,915)$(11,067)
Intangible assets(9,516)(9,353)
Lease assets(3,150)(1,445)
Other(992)(582)
Gross deferred tax liabilities$(23,573)$(22,447)
Net deferred tax assets (liabilities)$150,972 $(2,483)
Schedule of Activity Related to Unrecognized Tax Benefits
The following table summarizes the activity related to the Company’s unrecognized tax benefits for the periods indicated (in thousands):
Year ended January 31,
202620252024
Balance at beginning of period$10,275 $9,065 $7,723 
Additions related to prior years1,147 — 110 
Reductions related to prior years(400)(87)(192)
Additions related to current year861 1,297 1,424 
Additions related to acquired positions— — — 
Balance at end of period$11,883 $10,275 $9,065 
Schedule of Income Taxes Paid
The amounts of cash income taxes paid by the Company were as follows (in thousands):

Year ended January 31, 2026
Federal$220 
State and Local342 
Foreign:
     Australia134 
     Portugal357 
     United Kingdom1,215 
     All other foreign(52)
Income taxes paid, net of amounts refunded$2,216 
v3.25.4
Geographic Information (Tables)
 12 Months Ended
Jan. 31, 2026
Segment Reporting [Abstract]  
Schedule of Disaggregation of Revenue By Geographic Location
Revenue by location is generally determined by the billing address of the customer. The following table sets forth revenue by geographic area for the periods indicated (in thousands):

Year ended January 31,
202620252024
United States$351,030 $337,580 $312,165 
International141,516 129,919 118,534 
Total$492,546 $467,499 $430,699 
v3.25.4
Summary of Significant Accounting Policies - Additional Information (Details)
 12 Months Ended
Jan. 31, 2026
USD ($)
segment
performanceObligation
Jan. 31, 2025
USD ($)
Jan. 31, 2024
USD ($)
New Accounting Pronouncements or Change in Accounting Principle [Line Items]      
Number of operating segments | segment 1    
Number of reportable segments | segment 1    
Number of performance obligations | performanceObligation 2    
Payment terms, period post invoice date (in days) 30 days    
Amortization period for sales commissions for initial contracts that are deferred (in years) 4 years    
Amortization of deferred contract costs $ 22,317,000 $ 22,008,000 $ 20,568,000
Impairment loss recorded 0    
Restricted cash in other assets 1,079,000 1,868,000 3,656,000
Accounts receivable 108,430,000 107,350,000  
Capitalized software costs 13,900,000 9,700,000 7,300,000
Impairment on goodwill and intangible assets 0 0 0
Advertising costs 10,700,000 9,100,000 9,700,000
Capitalized software      
New Accounting Pronouncements or Change in Accounting Principle [Line Items]      
Recognized impairment $ 1,200,000 0 0
Impairment Of Intangible Asset Finite Lived Statement Of Income Or Comprehensive Income Extensible Enumeration Not Disclosed Flag [Extensible Enumeration] recognized an impairment    
Director      
New Accounting Pronouncements or Change in Accounting Principle [Line Items]      
Accounts receivable   4,000,000.0 3,800,000
Revenues   $ 3,600,000 $ 3,300,000
Internal-Use Software Costs      
New Accounting Pronouncements or Change in Accounting Principle [Line Items]      
Estimated useful lives of respective property and equipment assets (in years) 3 years    
Minimum      
New Accounting Pronouncements or Change in Accounting Principle [Line Items]      
Estimated useful lives of respective property and equipment assets (in years) 3 years    
Maximum      
New Accounting Pronouncements or Change in Accounting Principle [Line Items]      
Estimated useful lives of respective property and equipment assets (in years) 5 years    
v3.25.4
Summary of Significant Accounting Policies - Activity Related to Allowance for Doubtful Accounts (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Accounts Receivable, Allowance for Credit Loss [Roll Forward]    
Balance as of beginning of period $ 1,103 $ 1,382
Charged to credit loss expense 1,027 1,071
Write-offs, net of recoveries (955) (1,350)
Balance as of end of period $ 1,175 $ 1,103
v3.25.4
Summary of Significant Accounting Policies - Rollforward of Deferred Contract Costs (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Increase (Decrease) in Capitalized Contract Costs [Roll Forward]      
Balance as of beginning of period $ 45,066 $ 44,620 $ 46,389
Additions to deferred contract costs 20,662 22,454 18,799
Amortization of deferred contract costs (22,317) (22,008) (20,568)
Balance as of end of period $ 43,411 $ 45,066 $ 44,620
v3.25.4
Redeemable Non-Controlling Interest - Additional Information (Details)
 1 Months Ended
May 31, 2022
Variable Interest Entity, Primary Beneficiary  
Noncontrolling Interest [Line Items]  
Ownership percentage 51.00%
v3.25.4
Redeemable Non-Controlling Interest - Summarizes the Activity (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Redeemable Non-Controlling Interest [Roll Forward]      
Balance at beginning of period $ 18,217 $ 7,293  
Net loss attributable to redeemable non-controlling interest (664) (801) $ (2,178)
Adjustments to redeemable non-controlling interest (481) 11,725 6,568
Balance at end of period $ 17,072 $ 18,217 $ 7,293
v3.25.4
Balance Sheet Components - Components of Cash and Cash Equivalents and Investments (Details) - USD ($)
$ in Thousands
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Cash and cash equivalents:      
Cash $ 51,006 $ 47,523  
Money market funds 185,205 298,937  
Commercial paper 1,191 0  
Total cash and cash equivalents 237,402 346,460 $ 363,011
Available-for-sale investments:      
Total available-for-sale investments 232,436 224,366  
U.S. Treasury securities      
Available-for-sale investments:      
Total available-for-sale investments 60,429 58,665  
Commercial paper      
Available-for-sale investments:      
Total available-for-sale investments 2,218 7,446  
Corporate debt securities      
Available-for-sale investments:      
Total available-for-sale investments 143,490 125,811  
U.S. Government agency securities      
Available-for-sale investments:      
Total available-for-sale investments $ 26,299 $ 32,444  
v3.25.4
Balance Sheet Components - Carrying Value of Investments (Details) - USD ($)
$ in Thousands
Jan. 31, 2026
Jan. 31, 2025
Available-for-sale investments:    
Amortized Cost $ 232,115 $ 224,299
Unrealized Gain (Loss), Net 321 67
Estimated Fair Value 232,436 224,366
U.S. Treasury securities    
Available-for-sale investments:    
Amortized Cost 60,357 58,620
Unrealized Gain (Loss), Net 72 45
Estimated Fair Value 60,429 58,665
Commercial paper    
Available-for-sale investments:    
Amortized Cost 2,218 7,446
Unrealized Gain (Loss), Net 0 0
Estimated Fair Value 2,218 7,446
Corporate debt securities    
Available-for-sale investments:    
Amortized Cost 143,257 125,792
Unrealized Gain (Loss), Net 233 19
Estimated Fair Value 143,490 125,811
U.S. Government agency securities    
Available-for-sale investments:    
Amortized Cost 26,283 32,441
Unrealized Gain (Loss), Net 16 3
Estimated Fair Value $ 26,299 $ 32,444
v3.25.4
Balance Sheet Components - Contractual Maturity (Details) - USD ($)
$ in Thousands
Jan. 31, 2026
Jan. 31, 2025
Amortized Cost    
Due within one year $ 142,032 $ 143,797
Due between one to five years 90,083 80,502
Amortized Cost 232,115 224,299
Fair Value    
Due within one year 142,237 143,944
Due between one to five years 90,199 80,422
Fair Value $ 232,436 $ 224,366
v3.25.4
Balance Sheet Components - Additional Information (Details)
 12 Months Ended
Jan. 31, 2026
USD ($)
day
security
Jan. 31, 2025
USD ($)
security
Jan. 31, 2024
USD ($)
Organization, Consolidation and Presentation of Financial Statements [Abstract]      
Securities in an unrealized loss position | security 43 49  
Securities in unrealized loss position $ 64,600,000 $ 77,200,000  
Securities in a continuous net loss position for 12 months or longer 0 1  
Securities in continuous unrealized loss position for more than 12 months   $ 0  
Impairment loss recorded $ 0    
Depreciation and amortization 7,700,000 8,600,000 $ 8,200,000
Company capitalized 13,900,000 9,700,000 7,300,000
Amortized 5,500,000 5,000,000.0 $ 3,000,000.0
Capitalized software $ 24,900,000 $ 17,700,000  
v3.25.4
Balance Sheet Components - Property and Equipment, Net (Details) - USD ($)
$ in Thousands
Jan. 31, 2026
Jan. 31, 2025
Property, Plant and Equipment [Line Items]    
Accumulated depreciation and amortization $ (32,533) $ (25,675)
Property and equipment, net 29,192 21,335
Depreciable Property, Plant and Equipment    
Property, Plant and Equipment [Line Items]    
Gross property and equipment 61,725 47,010
Leasehold improvements    
Property, Plant and Equipment [Line Items]    
Gross property and equipment 8,641 7,629
Computers and equipment    
Property, Plant and Equipment [Line Items]    
Gross property and equipment 7,607 7,511
Furniture and fixtures    
Property, Plant and Equipment [Line Items]    
Gross property and equipment 4,884 3,936
Capitalized software    
Property, Plant and Equipment [Line Items]    
Gross property and equipment 40,593 27,934
Construction-in-progress    
Property, Plant and Equipment [Line Items]    
Gross property and equipment $ 15,800 $ 9,000
v3.25.4
Balance Sheet Components Balance Sheet Components - Components of Accrued Expenses and Other Current Liabilities (Details) - USD ($)
$ in Thousands
Jan. 31, 2026
Jan. 31, 2025
Organization, Consolidation and Presentation of Financial Statements [Abstract]    
Accrued professional fees $ 3,251 $ 4,398
Accrued events 1,143 1,908
Accrued hosting and infrastructure 2,128 2,390
Accrued taxes 3,416 3,255
Accrued liabilities, other 9,930 8,371
Accrued expenses and other current liabilities $ 19,868 $ 20,322
v3.25.4
Balance Sheet Components Balance Sheet Components - Components of Accrued Compensation (Details) - USD ($)
$ in Thousands
Jan. 31, 2026
Jan. 31, 2025
Organization, Consolidation and Presentation of Financial Statements [Abstract]    
Accrued bonuses $ 10,045 $ 11,207
Accrued paid time off 3,723 10,434
Accrued commissions 4,709 5,464
Accrued compensation, other 7,379 10,400
Accrued expenses and other current liabilities $ 25,856 $ 37,505
v3.25.4
Fair Value Measurements (Details) - USD ($)
$ in Thousands
Jan. 31, 2026
Jan. 31, 2025
Oct. 13, 2023
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Money market funds $ 186,396 $ 298,937  
Investments 232,436 224,366  
Total $ 418,832 523,303  
Convertible Senior Notes      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Stated interest rate     1.50%
2028 Notes | Convertible Senior Notes      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Stated interest rate 1.50%    
U.S. Treasury securities      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Investments $ 60,429 58,665  
Commercial paper      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Investments 3,409 7,446  
Corporate debt securities      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Investments 143,490 125,811  
U.S. Government agency securities      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Investments 26,299 32,444  
Money market funds      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Money market funds 185,205 298,937  
Level 1      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Total 185,205 298,937  
Level 1 | U.S. Treasury securities      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Investments 0 0  
Level 1 | Commercial paper      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Investments 0 0  
Level 1 | Corporate debt securities      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Investments 0 0  
Level 1 | U.S. Government agency securities      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Investments 0 0  
Level 1 | Money market funds      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Money market funds 185,205 298,937  
Level 2      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Total 233,627 224,366  
Level 2 | 2028 Notes | Recurring      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Fair value of convertible senior notes 377,600    
Level 2 | U.S. Treasury securities      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Investments 60,429 58,665  
Level 2 | Commercial paper      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Investments 3,409 7,446  
Level 2 | Corporate debt securities      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Investments 143,490 125,811  
Level 2 | U.S. Government agency securities      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Investments 26,299 32,444  
Level 2 | Money market funds      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Money market funds 0 0  
Level 3      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Total 0 0  
Level 3 | U.S. Treasury securities      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Investments 0 0  
Level 3 | Commercial paper      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Investments 0 0  
Level 3 | Corporate debt securities      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Investments 0 0  
Level 3 | U.S. Government agency securities      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Investments 0 0  
Level 3 | Money market funds      
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]      
Money market funds $ 0 $ 0  
v3.25.4
Intangible Assets, Net - Schedule of Intangible Assets Subject to Amortization (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Finite-Lived Intangible Assets [Line Items]    
Cost $ 59,027 $ 59,027
Accumulated Amortization (43,382) (38,162)
Net $ 15,645 $ 20,865
Weighted Average Remaining Useful Life (Years) 4 years 6 months 5 years 1 month 6 days
Customer relationships    
Finite-Lived Intangible Assets [Line Items]    
Cost $ 24,800 $ 24,800
Accumulated Amortization (12,728) (10,248)
Net $ 12,072 $ 14,552
Weighted Average Remaining Useful Life (Years) 4 years 10 months 24 days 5 years 10 months 24 days
Developed technology    
Finite-Lived Intangible Assets [Line Items]    
Cost $ 31,200 $ 31,200
Accumulated Amortization (27,627) (24,927)
Net $ 3,573 $ 6,273
Weighted Average Remaining Useful Life (Years) 2 years 9 months 18 days 3 years 1 month 6 days
Trademarks    
Finite-Lived Intangible Assets [Line Items]    
Cost $ 500 $ 500
Accumulated Amortization (500) (460)
Net $ 0 $ 40
Weighted Average Remaining Useful Life (Years) 0 years 9 months 18 days
Assembled Workforce    
Finite-Lived Intangible Assets [Line Items]    
Cost $ 2,527 $ 2,527
Accumulated Amortization (2,527) (2,527)
Net $ 0 $ 0
Weighted Average Remaining Useful Life (Years) 0 years 0 years
v3.25.4
Intangible Assets, Net - Additional Information (Details) - USD ($)
$ in Millions
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Goodwill and Intangible Assets Disclosure [Abstract]      
Amortization expense related to intangible assets $ 5.2 $ 11.8 $ 11.5
v3.25.4
Intangible Assets, Net - Schedule of Expected Amortization Expense in Future Periods (Details) - USD ($)
$ in Thousands
Jan. 31, 2026
Jan. 31, 2025
Goodwill and Intangible Assets Disclosure [Abstract]    
2027 $ 3,760  
2028 3,760  
2029 3,493  
2030 2,480  
2031 1,753  
Thereafter 399  
Net $ 15,645 $ 20,865
v3.25.4
Leases - Information About Lease on Condensed Consolidated Balance Sheet (Details) - USD ($)
$ in Thousands
Jan. 31, 2026
Jan. 31, 2025
Assets    
Lease right-of-use assets $ 12,509 $ 6,806
Liabilities:    
Lease liabilities, current 5,000 3,307
Lease liabilities, non-current $ 12,598 $ 9,637
v3.25.4
Leases - Additional Information (Details) - USD ($)
$ in Thousands
 1 Months Ended 12 Months Ended
Jul. 23, 2023
Jan. 31, 2024
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Property, Plant, and Equipment, Lessor Asset under Operating Lease [Line Items]          
Weighted average remaining lease term (in years)     3 years 7 months 6 days 3 years 6 months  
Weighted average discount rate (as a percent)     5.90% 5.20%  
Asset impairment charges $ 1,200 $ 7,200 $ 1,213 $ 0 $ 8,368
Impairment charges     $ 0 $ 0  
Atlanta and San Francisco          
Property, Plant, and Equipment, Lessor Asset under Operating Lease [Line Items]          
Asset impairment charges         $ 6,100
v3.25.4
Leases - Information About Leases on Condensed Consolidated Statement of Operations (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Leases [Abstract]      
Operating lease expense $ 3,245 $ 3,067 $ 4,736
Short-term lease expense 1,829 2,261 1,856
Variable lease expense $ 1,198 $ 937 $ 1,149
v3.25.4
Leases - Supplemental Cash Flow Information (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Leases [Abstract]      
Cash paid for amounts included in the measurement of lease liabilities $ 4,231 $ 6,647 $ 6,557
New operating lease right-of-use assets obtained in exchange for lease liabilities $ 8,061 $ 6,111 $ 349
v3.25.4
Leases - Schedule of Remaining Maturities of Lease Liabilities (Details)
$ in Thousands
Jan. 31, 2026
USD ($)
Leases [Abstract]  
2027 $ 5,877
2028 6,206
2029 4,022
2030 1,567
2031 1,092
Thereafter 891
Gross lease payments 19,655
Less: imputed interest 2,057
Total lease liabilities $ 17,598
v3.25.4
Debt and Financing Arrangements - Additional Information (Details)
$ / shares in Units, shares in Millions
 1 Months Ended 12 Months Ended
Oct. 31, 2023
day
$ / shares
shares
Oct. 13, 2023
USD ($)
Jun. 25, 2020
day
Oct. 31, 2023
USD ($)
day
$ / shares
shares
Jan. 31, 2026
USD ($)
Jan. 31, 2024
Jan. 31, 2025
USD ($)
Jun. 30, 2020
USD ($)
Debt Instrument [Line Items]                
Accrued Interest         $ 400,000      
Convertible Senior Notes                
Debt Instrument [Line Items]                
Principal         402,500,000   $ 460,000,000  
Net proceeds from debt offering, after deducting initial purchaser discounts and debt issuance costs paid or payable   $ 390,400,000            
Stated interest rate   1.50%            
Event of default, option to accelerate amounts due, minimum percentage of aggregate principal amount of outstanding debt     25.00%          
Convertible Senior Notes | On or after July 6, 2023                
Debt Instrument [Line Items]                
Threshold trading days | day     20          
Threshold consecutive trading days | day     30          
Threshold percentage of stock price trigger     130.00%          
Redemption price, percentage of principal amount to be redeemed     100.00%          
Convertible Senior Notes | Fundamental Change                
Debt Instrument [Line Items]                
Redemption price, percentage of principal amount to be redeemed     100.00%          
Convertible Senior Notes | Debt Conversion Terms, One                
Debt Instrument [Line Items]                
Threshold trading days | day 20              
Threshold consecutive trading days | day 30              
Threshold percentage of stock price trigger 130.00%              
Convertible Senior Notes | Debt Conversion Terms, Two                
Debt Instrument [Line Items]                
Threshold trading days | day 5              
Threshold consecutive trading days | day 10              
Threshold percentage of product of last reported sales price of common stock and conversion rate on each such trading day 98.00%              
2025 Notes                
Debt Instrument [Line Items]                
Conversion rate           0.02495    
2025 Notes | Convertible Senior Notes                
Debt Instrument [Line Items]                
Aggregate principal amount of debt issued               $ 287,500,000
Repaid in cash         57,500,000      
Principal         0   57,500,000  
2028 Notes | Convertible Senior Notes                
Debt Instrument [Line Items]                
Principal   $ 402,500,000     $ 402,500,000   $ 402,500,000  
Issuance costs attributable to company   $ 12,000,000.0            
Stated interest rate         1.50%      
Conversion rate       0.03656        
Initial conversion price (in dollars per share) | $ / shares $ 27.35     $ 27.35        
Effective interest rate         2.13%      
2028 Notes | Convertible Senior Notes | On or after July 6, 2023                
Debt Instrument [Line Items]                
Redemption, threshold trading days immediately preceding maturity date | day       61        
2028 Capped Calls | Convertible Senior Notes                
Debt Instrument [Line Items]                
Net cost incurred to purchase capped calls       $ 55,100,000        
2028 Capped Calls | Convertible Senior Notes | Capped Calls                
Debt Instrument [Line Items]                
Initial strike price (in dollars per share) | $ / shares       $ 27.35        
Cap price (in dollars per share) | $ / shares $ 42.90     $ 42.90        
Number of shares of common stock covered by capped calls (in shares) | shares 14.7     14.7        
Automatic exercise period for capped calls, trading days | day       60        
v3.25.4
Debt and Financing Arrangements - Net Carrying Amount (Details) - USD ($)
$ in Thousands
Jan. 31, 2026
Jan. 31, 2025
Oct. 13, 2023
Liability Component:      
Total contractual obligations $ 420,614    
Convertible Senior Notes      
Liability Component:      
Principal 402,500 $ 460,000  
Unamortized issuance costs (6,771) (9,292)  
Total contractual obligations 395,729 450,708  
Convertible Senior Notes | 2025 Notes      
Liability Component:      
Principal 0 57,500  
Unamortized issuance costs 0 (74)  
Total contractual obligations 0 57,426  
Convertible Senior Notes | 2028 Notes      
Liability Component:      
Principal 402,500 402,500 $ 402,500
Unamortized issuance costs (6,771) (9,218)  
Total contractual obligations $ 395,729 $ 393,282  
v3.25.4
Debt and Financing Arrangements - Interest Expense (Details) - Convertible Senior Notes - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Debt Instrument [Line Items]      
Contractual interest expense $ 6,338 $ 6,629 $ 4,422
Amortization of debt issuance costs 2,519 2,629 2,078
Total interest expense related to the 2025 Notes and 2028 Notes $ 8,857 $ 9,258 $ 6,500
v3.25.4
Commitments and Contingencies (Details)
$ in Thousands
Jan. 31, 2026
USD ($)
Purchase Commitments  
2027 $ 24,024
2028 19,085
2029 1,337
2030 0
2031 0
Thereafter 0
Total contractual obligations 44,446
Senior Convertible Notes  
2027 6,038
2028 6,038
2029 408,538
2030 0
2031 0
Thereafter 0
Total contractual obligations 420,614
Total  
2027 30,062
2028 25,123
2029 409,875
2030 0
2031 0
Thereafter 0
Total contractual obligations $ 465,060
v3.25.4
Deferred Revenue and Remaining Performance Obligations - Deferred Revenue (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Increase (Decrease) In Contract with Customer, Liability [Roll Forward]      
Deferred revenue, beginning of period $ 245,752 $ 228,161 $ 209,051
Billings 495,728 485,090 448,715
Deferred revenue assumed in business combinations 0 0 1,094
Revenue recognized (492,546) (467,499) (430,699)
Deferred revenue, end of period $ 248,934 $ 245,752 $ 228,161
v3.25.4
Deferred Revenue and Remaining Performance Obligations - Additional Information (Details) - USD ($)
$ in Millions
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]      
Percent of total revenue recognized from deferred revenue balance (as a percent) 49.00% 54.00% 48.00%
Future estimated revenue related to performance obligations $ 449    
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2026-02-01 | Long-Term Contract with Customer      
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]      
Revenue, remaining performance obligation, period 12 months    
Future estimated revenue related to performance obligations $ 314    
Remaining performance obligation (as a percent) 70.00%    
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2027-02-01 | Long-Term Contract with Customer      
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]      
Future estimated revenue related to performance obligations $ 106    
Remaining performance obligation (as a percent) 24.00%    
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2027-02-01 | Long-Term Contract with Customer | Minimum      
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]      
Revenue, remaining performance obligation, period 13 months    
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2027-02-01 | Long-Term Contract with Customer | Maximum      
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]      
Revenue, remaining performance obligation, period 24 months    
v3.25.4
Common Stock and Stockholders' Equity - Additional Information (Details)
$ / shares in Units, $ in Thousands
 1 Months Ended 12 Months Ended
May 31, 2024
USD ($)
$ / shares
Oct. 31, 2023
USD ($)
$ / shares
shares
Jan. 31, 2026
USD ($)
purchase_period
$ / shares
shares
Jan. 31, 2025
USD ($)
$ / shares
shares
Jan. 31, 2024
USD ($)
$ / shares
shares
Aug. 31, 2025
USD ($)
Mar. 31, 2025
USD ($)
Jan. 31, 2023
shares
Subsidiary, Sale of Stock [Line Items]                
Common stock, shares authorized (in shares)     1,000,000,000 1,000,000,000        
Common stock, par value per share (in dollars per share) | $ / shares     $ 0.000005 $ 0.000005        
Common stock, shares issued (in shares)     84,979,482 91,082,604        
Common stock, shares outstanding (in shares)     84,616,214 91,082,604        
Common stock repurchased (in shares)   2,331,002            
Shares acquired, average cost per share (in dollars per share) | $ / shares $ 19.15 $ 21.45            
Total repurchase price | $   $ 50,000 $ 137,082 $ 100,104 $ 50,000      
Stock repurchase program, authorized amount | $ $ 100,000         $ 200,000 $ 150,000  
Remaining amount authorized | $     $ 63,100          
Number of shares authorized for grant (in shares)     40,659,581 36,096,964        
Weighted average grant date fair value of stock options (in dollars per share) | $ / shares         $ 13.00      
Aggregate intrinsic value of stock options exercised | $     $ 1,300 $ 7,200 $ 22,700      
Unrecognized compensation cost related to unvested stock options | $     0          
Stock-based compensation expense | $     97,804 126,210 127,152      
Share-based payment arrangement, expense, tax benefit | $     $ 15,900 $ 0 $ 0      
Shares of common stock issued under the ESPP (in shares)     587,795 502,460 536,151      
Minimum                
Subsidiary, Sale of Stock [Line Items]                
Range of shares to be received (as a percent)     0.00%          
Maximum                
Subsidiary, Sale of Stock [Line Items]                
Range of shares to be received (as a percent)     200.00%          
Stock options and RSUs                
Subsidiary, Sale of Stock [Line Items]                
Number of shares available for grant (in shares)     23,024,478 20,028,092        
Stock options                
Subsidiary, Sale of Stock [Line Items]                
Unrecognized compensation cost related to unvested awards, period for recognition (in years)     6 months          
RSUs                
Subsidiary, Sale of Stock [Line Items]                
Unrecognized compensation cost related to unvested awards, period for recognition (in years)     2 years 1 month 6 days          
Unrecognized compensation cost related to unvested RSUs | $     $ 109,100          
Performance Shares                
Subsidiary, Sale of Stock [Line Items]                
Unrecognized compensation cost related to unvested awards, period for recognition (in years)     9 months 18 days          
Unrecognized compensation cost related to unvested RSUs | $     $ 1,200          
Performance period (in years)     1 year          
Vesting period (in years)     3 years          
Range of shares to be received (as a percent)     76.30%          
Shares issuable pursuant to the ESPP                
Subsidiary, Sale of Stock [Line Items]                
Number of shares available for grant (in shares)     4,118,110          
Offering period (in months)     24 months          
Number of purchase periods within each offering period | purchase_period     4          
Purchase period (in months)     6 months          
Purchase price as a percentage of fair market value of stock on the offering date or the purchase date     85.00%          
Stock-based compensation expense | $     $ 4,000 $ 4,800 $ 6,000      
Amount withheld on behalf of employees for future purchase | $     $ 5,900 $ 8,500 $ 10,200      
Purchase price of common stock issued under the ESPP (in dollars per share) | $ / shares     $ 11.71 $ 17.89 $ 19.20      
Treasury Stock                
Subsidiary, Sale of Stock [Line Items]                
Common stock repurchased (in shares)     10,073,731 5,223,071 2,331,002      
Total repurchase price | $     $ 137,082 $ 100,104 $ 50,000      
Treasury stock (in shares)     363,268 0 2,331,002     0
2025 Share Repurchase Program                
Subsidiary, Sale of Stock [Line Items]                
Stock repurchased during period (in shares)     10,073,731          
Stock repurchased and retired (in shares)     9,710,463          
2025 Share Repurchase Program | Treasury Stock                
Subsidiary, Sale of Stock [Line Items]                
Treasury stock (in shares)     363,268          
2024 Share Repurchase Program                
Subsidiary, Sale of Stock [Line Items]                
Stock repurchased during period (in shares)       5,223,071        
v3.25.4
Common Stock and Stockholders' Equity - Shares Available for Issuance (Details) - shares
Jan. 31, 2026
Jan. 31, 2025
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]    
Total common stock reserved for future issuance (in shares) 38,418,907  
Stock options and RSUs    
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]    
Outstanding stock options and unvested RSUs outstanding (in shares) 11,276,319  
Number of shares available for grant (in shares) 23,024,478 20,028,092
ESPP    
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]    
Number of shares available for grant (in shares) 4,118,110  
v3.25.4
Common Stock and Stockholders' Equity - Stock Option Activity (Details) - USD ($)
$ / shares in Units, $ in Thousands
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Number of shares    
Outstanding at beginning of period (in shares) 4,220,632  
Granted (in shares) 0  
Exercised (in shares) (495,254)  
Forfeited or canceled (in shares) (111,942)  
Outstanding at end of period (in shares) 3,613,436 4,220,632
Vested and exercisable as of end of period (in shares) 3,613,040  
Weighted Average Exercise Price    
Outstanding at beginning of period (in dollars per share) $ 10.67  
Granted (in dollars per share) 0  
Exercised (in dollars per share) 7.98  
Forfeited or canceled (in dollars per share) 37.42  
Outstanding at end of period (in dollars per share) 10.21 $ 10.67
Vested and exercisable as of end of period (in dollars per share) $ 10.21  
Weighted Average Remaining Contractual Term (Years)    
Outstanding 2 years 3 months 18 days 3 years 2 months 12 days
Vested and exercisable 2 years 3 months 18 days  
Aggregate Intrinsic Value (in thousands)    
Outstanding $ 10,353 $ 37,041
Vested and exercisable $ 10,353  
v3.25.4
Common Stock and Stockholders' Equity - Assumptions Used to Calculate Fair Value of Employee Stock Option Grants Made (Details) - Employee - Stock options
 12 Months Ended
Jan. 31, 2024
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]  
Expected dividend yield 0.00%
Expected volatility 55.00%
Expected term (years) 5 years 2 months 12 days
Maximum  
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]  
Risk-free interest rate 4.60%
Minimum  
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]  
Risk-free interest rate 4.50%
v3.25.4
Common Stock and Stockholders' Equity - Restricted Stock Units and Performance Stock Units Activity (Details)
 12 Months Ended
Jan. 31, 2026
$ / shares
shares
Weighted Average Grant Date Fair Value Per Share  
Attainment percentage 100.00%
RSUs  
Number of RSUs  
Outstanding at beginning of period (in shares) | shares 7,114,964
Granted (in shares) | shares 5,286,350
Vested (in shares) | shares (3,781,853)
Canceled (in shares) | shares (2,455,320)
Outstanding at end of period (in shares) | shares 6,164,141
Weighted Average Grant Date Fair Value Per Share  
Outstanding at beginning of period (in dollars per share) | $ / shares $ 24.78
Granted (in dollars per share) | $ / shares 17.18
Vested (in dollars per share) | $ / shares 24.96
Canceled (in dollars per share) | $ / shares 22.62
Outstanding at end of period (in dollars per share) | $ / shares $ 19.01
Performance Shares  
Number of RSUs  
Outstanding at beginning of period (in shares) | shares 761,739
Granted (in shares) | shares 640,646
Vested (in shares) | shares (314,319)
Canceled (in shares) | shares (58,616)
Performance adjustment for 2021 PSU Awards (in shares) | shares (171,354)
Outstanding at end of period (in shares) | shares 858,096
Weighted Average Grant Date Fair Value Per Share  
Outstanding at beginning of period (in dollars per share) | $ / shares $ 21.62
Granted (in dollars per share) | $ / shares 18.23
Vested (in dollars per share) | $ / shares 21.62
Canceled (in dollars per share) | $ / shares 21.62
Performance adjustment for 2021 PSU Awards (in dollars per share) | $ / shares 21.62
Outstanding at end of period (in dollars per share) | $ / shares $ 19.09
v3.25.4
Common Stock and Stockholders' Equity - Schedule of Assumptions Used to Calculate Fair Value of Shares to be Granted Under ESPP (Details) - ESPP - Employee
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Expected dividend yield 0.00% 0.00% 0.00%
Expected volatility, minimum 43.40% 38.40% 35.80%
Expected volatility, maximum 53.10% 51.90% 60.10%
Risk-free interest rate, minimum 3.45% 4.20% 0.69%
Risk-free interest rate, maximum 4.27% 5.32% 5.29%
Minimum      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Expected term (years) 6 months 6 months 6 months
Maximum      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Expected term (years) 2 years 2 years 2 years
v3.25.4
Common Stock and Stockholders' Equity - Stock-based Compensation Expense (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]      
Stock-based compensation expense $ 97,804 $ 126,210 $ 127,152
Cost of revenue      
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]      
Stock-based compensation expense 4,283 5,984 7,586
Research and development      
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]      
Stock-based compensation expense 36,345 44,691 44,800
Sales and marketing      
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]      
Stock-based compensation expense 22,420 31,185 30,345
General and administrative      
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]      
Stock-based compensation expense $ 34,756 $ 44,350 $ 44,421
v3.25.4
Net Income (Loss) per Share - Calculation of Basic and Diluted Net Loss Per Share (Details) - USD ($)
$ / shares in Units, shares in Thousands, $ in Thousands
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Numerator:      
Net income (loss) $ 173,373 $ (42,735) $ (75,189)
Less: Adjustment attributable to redeemable non-controlling interest (481) 11,725 6,568
Net income (loss) attributable to PagerDuty, Inc. common stockholders $ 173,854 $ (54,460) $ (81,757)
Denominator:      
Weighted average shares used in calculating net loss per share, basic (in shares) 91,212 92,000 92,341
Stock options, RSUs, PSUs, and ESPP obligations (in shares) 1,783 0 0
Weighted average shares used in calculating net loss per share, diluted (in shares) 92,995 92,000 92,341
Net loss per share, basic, attributable to PagerDuty, Inc. (in dollars per share) $ 1.91 $ (0.59) $ (0.89)
Net loss per share, diluted, attributable to PagerDuty, Inc. (in dollars per share) $ 1.87 $ (0.59) $ (0.89)
v3.25.4
Net Income (Loss) per Share - Anti-dilutive Securities (Details) - shares
shares in Thousands
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]      
Antidilutive securities excluded from computation of earnings per share (in shares) 8,059 12,200 12,959
Shares subject to outstanding common stock awards      
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]      
Antidilutive securities excluded from computation of earnings per share (in shares) 7,726 12,097 12,829
Restricted stock issued to acquire key personnel      
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]      
Antidilutive securities excluded from computation of earnings per share (in shares) 0 0 25
Shares issuable pursuant to the ESPP      
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]      
Antidilutive securities excluded from computation of earnings per share (in shares) 333 103 105
v3.25.4
Net Income (Loss) per Share - Additional Information (Details)
 12 Months Ended
Jan. 31, 2026
shares
Jan. 31, 2025
shares
Jan. 31, 2024
shares
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]      
Antidilutive securities excluded from computation of earnings per share (in shares) 8,059,000 12,200,000 12,959,000
2025 Notes      
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]      
Conversion rate     0.02495
Potentially dilutive securities (in shares)   0  
2028 Notes      
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]      
Potentially dilutive securities (in shares) 0    
v3.25.4
Income Taxes - Components of Loss Before Income Taxes (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Income Tax Disclosure [Abstract]      
Domestic $ 13,836 $ (44,009) $ (75,375)
Foreign 6,329 2,256 (2,004)
Income (loss) before (benefit from) provision for income taxes $ 20,165 $ (41,753) $ (77,379)
v3.25.4
Income Taxes - Components of Income (Loss) Before Income Taxes (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Current:      
Federal $ (35) $ 433 $ 0
State 66 437 117
Foreign 932 999 466
Total current tax expense 963 1,869 583
Deferred:      
Federal (124,797) 0 (97)
State (27,492) 0 (39)
Foreign (1,218) (86) (459)
Total deferred tax benefit (153,507) (86) (595)
(Benefit from) provision for income taxes $ (152,544) $ 1,783 $ (12)
v3.25.4
Income Taxes - Reconciliation of Provision for Income Taxes (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Amount      
Income taxes computed at U.S. federal statutory rate $ 4,235 $ (8,768) $ (16,249)
State taxes, net of federal benefit (27,479) 1,075 (2,029)
Research tax credit (1,379)    
Other 161 1,401 930
Stock-based compensation   14,760 8,695
Foreign rate differential   419 428
Tax credits, net of FIN48 reserves   (1,460) (1,956)
Change in valuation allowance (139,127) (4,605) 10,169
Changes in unrecognized tax benefits (224)    
Stock Based Compensation 12,453    
Other 284    
Foreign-derived intangible income benefit   (1,039) 0
(Benefit from) provision for income taxes $ (152,544) $ 1,783 $ (12)
Percent      
U.S. federal statutory tax rate 21.00%    
State and local income taxes, net of federal income tax effect (136.30%)    
Research tax credit (6.80%)    
Other 0.80%    
Changes in valuation allowance (689.90%)    
Changes in unrecognized tax benefits (1.10%)    
Stock Based Compensation 61.80%    
Other 1.40%    
Effective Income Tax Rate Reconciliation, Percent, Total (756.50%)    
Canada      
Amount      
Research tax credit $ (635)    
Other $ 258    
Percent      
Research tax credit (3.10%)    
Other 1.30%    
Japan      
Amount      
Other $ (376)    
Change in valuation allowance $ 661    
Percent      
Other (1.90%)    
Changes in valuation allowance 3.30%    
Portugal      
Amount      
Research tax credit $ (1,828)    
Other $ 40    
Percent      
Research tax credit (9.10%)    
Other 0.20%    
United Kingdom      
Amount      
Other $ 101    
Stock Based Compensation $ 266    
Percent      
Other 0.50%    
Stock Based Compensation 1.30%    
Other Foreign Jurisdictions      
Amount      
Foreign rate differential $ 45    
Percent      
Other Foreign Jurisdictions 0.20%    
v3.25.4
Income Taxes - Schedule of Income Taxes Paid (Details)
$ in Thousands
 12 Months Ended
Jan. 31, 2026
USD ($)
Income Tax Paid, by Individual Jurisdiction [Line Items]  
Federal $ 220
State and Local 342
Foreign:  
Income taxes paid, net of amounts refunded 2,216
Australia  
Foreign:  
Foreign: 134
Portugal  
Foreign:  
Foreign: 357
United Kingdom  
Foreign:  
Foreign: 1,215
Other Foreign Jurisdictions  
Foreign:  
Foreign: $ (52)
v3.25.4
Income Taxes - Significant Components of Deferred Tax Assets and Liabilities (Details) - USD ($)
$ in Thousands
Jan. 31, 2026
Jan. 31, 2025
Deferred tax assets:    
Net operating losses $ 108,903 $ 110,076
Capitalized research and development costs 35,238 46,543
Allowances and accruals 4,410 8,067
Stock-based compensation 7,585 9,306
Charitable contributions 25 74
Tax credits 17,549 15,032
Lease liabilities 4,373 2,947
Other 184 457
Gross deferred tax assets 178,267 192,502
Less: valuation allowance 3,722 172,538
Net deferred tax assets 174,545 19,964
Deferred tax liabilities:    
Deferred commissions (9,915) (11,067)
Intangible assets (9,516) (9,353)
Lease assets (3,150) (1,445)
Other (992) (582)
Gross deferred tax liabilities (23,573) (22,447)
Net deferred tax assets (liabilities) $ 150,972  
Net deferred tax assets (liabilities)   $ (2,483)
v3.25.4
Income Taxes - Additional Information (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Tax Credit Carryforward [Line Items]      
Deferred federal income tax benefit $ 124,797 $ 0 $ 97
Valuation allowance 3,722 172,538  
(Decrease) increase in valuation allowance (168,800) (4,500)  
Unrecognized tax benefits that would affect the effective tax rate if recognized 10,100 $ 900 $ 900
Federal      
Tax Credit Carryforward [Line Items]      
Operating loss carryforwards 397,300    
Federal net operating loss carryforwards, subject to expiration 5,300    
Federal net operating loss carryforwards, not subject to expiration 392,000    
Research and development credit carryforwards 16,600    
Federal And State      
Tax Credit Carryforward [Line Items]      
Deferred federal income tax benefit 169,200    
California      
Tax Credit Carryforward [Line Items]      
Valuation allowance 800    
Operating loss carryforwards 28,400    
Research and development credit carryforwards 6,900    
Canada      
Tax Credit Carryforward [Line Items]      
Operating loss carryforwards 8,300    
Research and development credit carryforwards $ 4,900    
v3.25.4
Income Taxes Income Taxes - Summary of Activity Related to Unrecognized Tax Benefits (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Unrecognized Tax Benefits [Roll Forward]      
Balance at beginning of period $ 10,275 $ 9,065 $ 7,723
Additions related to prior years 1,147 0 110
Reductions related to prior years (400) (87) (192)
Additions related to current year 861 1,297 1,424
Additions related to acquired positions 0 0 0
Balance at end of period $ 11,883 $ 10,275 $ 9,065
v3.25.4
Geographic Information - Revenue by Location (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Revenues from External Customers and Long-Lived Assets [Line Items]      
Revenue $ 492,546 $ 467,499 $ 430,699
United States      
Revenues from External Customers and Long-Lived Assets [Line Items]      
Revenue 351,030 337,580 312,165
International      
Revenues from External Customers and Long-Lived Assets [Line Items]      
Revenue $ 141,516 $ 129,919 $ 118,534
v3.25.4
Geographic Information - Additional Information (Details) - Property, Plant and Equipment - Geographic Concentration Risk
 12 Months Ended
Jan. 31, 2026
Jan. 31, 2025
United States    
Concentration Risk [Line Items]    
Concentration risk, percentage 64.00% 69.00%
Canada    
Concentration Risk [Line Items]    
Concentration risk, percentage 13.00% 17.00%
Portugal    
Concentration Risk [Line Items]    
Concentration risk, percentage 14.00% 12.00%
v3.25.4
Restructuring Costs (Details) - USD ($)
$ in Thousands
 1 Months Ended 12 Months Ended
Jul. 23, 2023
Jan. 31, 2024
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Restructuring Cost and Reserve [Line Items]          
Asset impairment charges $ 1,200 $ 7,200 $ 1,213 $ 0 $ 8,368
Impairment of leasehold 400 1,900      
Atlanta          
Restructuring Cost and Reserve [Line Items]          
ROU asset impairment charges   $ 5,300      
San Francisco          
Restructuring Cost and Reserve [Line Items]          
ROU asset impairment charges $ 800        
Employee Severance | Employee Restructuring Plan          
Restructuring Cost and Reserve [Line Items]          
Restructuring charges     $ 6,000    
Restructuring Charges, Statement of Income or Comprehensive Income [Extensible Enumeration]     Cost of revenue    
v3.25.4
401(k) Plan (Details) - USD ($)
$ in Millions
 12 Months Ended
Jan. 01, 2022
Jan. 31, 2026
Jan. 31, 2025
Jan. 31, 2024
Retirement Benefits [Abstract]        
Employer contributions, percent of eligible wages during the period (as a percent) 2.00%      
Expense recognized related to matching contributions   $ 3.8 $ 2.8 $ 3.6