DOMO, INC., 10-K filed on 4/4/2025
Annual Report
v3.25.1
Cover page - USD ($)
$ in Millions
 12 Months Ended
Jan. 31, 2025
Apr. 02, 2025
Jul. 31, 2024
Class of Stock [Line Items]      
Document Type 10-K    
Document Annual Report true    
Current Fiscal Year End Date --01-31    
Document Period End Date Jan. 31, 2025    
Document Transition Report false    
Entity File Number 001-38553    
Entity Registrant Name DOMO, INC.    
Entity Incorporation, State or Country Code DE    
Entity Tax Identification Number 27-3687433    
Entity Address, Address Line One 802 East 1050 South    
Entity Address, City or Town American Fork    
Entity Address, State or Province UT    
Entity Address, Postal Zip Code 84003    
City Area Code 801    
Local Phone Number 899-1000    
Title of 12(b) Security Class B Common Stock, par value $0.001 per share    
Trading Symbol DOMO    
Security Exchange Name NASDAQ    
Entity Well-known Seasoned Issuer No    
Entity Voluntary Filers No    
Entity Current Reporting Status Yes    
Entity Interactive Data Current Yes    
Entity Filer Category Accelerated Filer    
Entity Small Business false    
Entity Emerging Growth Company false    
ICFR Auditor Attestation Flag true    
Document Financial Statement Error Correction false    
Entity Shell Company false    
Entity Public Float     $ 266.5
Documents Incorporated by Reference [Text Block]
Portions of the registrant’s definitive proxy statement relating to its 2025 annual meeting of stockholders, or the 2025 Proxy Statement, are incorporated by reference into Part III of this Annual Report on Form 10-K where indicated. The 2025 Proxy Statement will be filed with the U.S. Securities and Exchange Commission within 120 days after the end of the fiscal year to which this report relates.
    
Entity Central Index Key 0001505952    
Document Fiscal Year Focus 2025    
Document Fiscal Period Focus FY    
Amendment Flag false    
Class A Common Stock      
Class of Stock [Line Items]      
Entity Common Stock, Shares Outstanding   3,263,659  
Class B Common Stock      
Class of Stock [Line Items]      
Entity Common Stock, Shares Outstanding   36,675,927  
v3.25.1
Audit Information
 12 Months Ended
Jan. 31, 2025
Audit Information [Abstract]  
Auditor Firm ID 42
Auditor Name Ernst & Young LLP
Auditor Location Salt Lake City, Utah
v3.25.1
Consolidated Balance Sheets - USD ($)
$ in Thousands
Jan. 31, 2025
Jan. 31, 2024
Current assets:    
Cash, cash equivalents, and restricted cash $ 45,264 $ 60,939
Accounts receivable, net of allowances of $3,711 and $3,470 as of January 31, 2024 and January 31, 2025, respectively 71,544 67,197
Contract acquisition costs, net 15,780 16,006
Prepaid expenses and other current assets 9,089 9,602
Total current assets 141,677 153,744
Property and equipment, net 28,625 27,003
Right-of-use assets 10,158 11,746
Contract acquisition costs, noncurrent, net 19,553 19,542
Intangible assets, net 2,125 2,740
Goodwill 9,478 9,478
Other assets 2,724 1,407
Total assets 214,340 225,660
Current liabilities:    
Accounts payable 10,033 4,313
Accrued expenses and other current liabilities 60,909 43,430
Lease liabilities 5,731 4,807
Deferred revenue 178,276 185,250
Total current liabilities 254,949 237,800
Lease liabilities, noncurrent 7,695 11,135
Deferred revenue, noncurrent 2,828 2,736
Other liabilities, noncurrent 8,446 14,001
Long-term debt 117,668 113,534
Total liabilities 391,586 379,206
Commitments and contingencies (Note 12)
Stockholders' deficit:    
Preferred stock, $0.001 par value per share; 10,000 shares authorized as of January 31, 2024 and 2025; no shares issued and outstanding as of January 31, 2024 and 2025 0 0
Additional paid-in capital 1,310,922 1,252,200
Accumulated other comprehensive loss (669) (180)
Accumulated deficit (1,487,538) (1,405,603)
Total stockholders' deficit (177,246) (153,546)
Total liabilities and stockholders' deficit 214,340 225,660
Class A Common Stock    
Stockholders' deficit:    
Common stock 3 3
Class B Common Stock    
Stockholders' deficit:    
Common stock $ 36 $ 34
v3.25.1
Consolidated Balance Sheets (Parenthetical) - USD ($)
$ in Thousands
Jan. 31, 2025
Jan. 31, 2024
Accounts receivable allowance $ 3,470 $ 3,711
Preferred stock par value (in usd per share) $ 0.001 $ 0.001
Preferred stock authorized (shares) 10,000,000 10,000,000
Preferred stock issued (shares) 0 0
Preferred stock outstanding (shares) 0 0
Class A Common Stock    
Common stock par value (usd per share) $ 0.001 $ 0.001
Common stock authorized (shares) 3,263,659 3,263,659
Common stock issued (shares) 3,263,659 3,263,659
Common stock outstanding (shares) 3,264,000 3,263,659
Class B Common Stock    
Common stock par value (usd per share) $ 0.001 $ 0.001
Common stock authorized (shares) 500,000,000 500,000,000
Common stock issued (shares) 36,190,448 33,655,756
Common stock outstanding (shares) 36,190,448 33,655,756
v3.25.1
Consolidated Statements of Operations - USD ($)
shares in Thousands, $ in Thousands
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Revenue:      
Total revenue $ 317,044 $ 318,989 $ 308,645
Cost of revenue:      
Total cost of revenue 80,993 75,470 73,078
Gross profit 236,051 243,519 235,567
Operating expenses:      
Sales and marketing 151,505 163,902 173,300
Research and development 87,899 85,049 95,093
General and administrative 55,929 49,449 56,047
Total operating expenses 295,333 298,400 324,440
Loss from operations (59,282) (54,881) (88,873)
Loss on extinguishment of debt (1,850) 0 0
Other expense, net (19,593) (19,431) (15,499)
Total other expense, net (21,443) (19,431) (15,499)
Loss before income taxes (80,725) (74,312) (104,372)
Provision for income taxes 1,210 1,257 1,179
Net loss $ (81,935) $ (75,569) $ (105,551)
Net loss per share, basic (in usd per share) $ (2.13) $ (2.10) $ (3.10)
Net loss per share, diluted (in usd per share) $ (2.13) $ (2.10) $ (3.10)
Weighted-average number of shares used in computing net loss per share, basic (shares) 38,501 36,050 34,092
Weighted-average number of shares used in computing net loss per share, diluted (shares) 38,501 36,050 34,092
Subscription      
Revenue:      
Total revenue $ 286,002 $ 285,500 $ 271,290
Cost of revenue:      
Total cost of revenue 53,585 46,045 43,295
Professional services and other      
Revenue:      
Total revenue 31,042 33,489 37,355
Cost of revenue:      
Total cost of revenue $ 27,408 $ 29,425 $ 29,783
v3.25.1
Consolidated Statements of Comprehensive Loss - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Statement of Comprehensive Income [Abstract]      
Net loss $ (81,935) $ (75,569) $ (105,551)
Foreign currency translation adjustments (489) 142 (710)
Comprehensive loss $ (82,424) $ (75,427) $ (106,261)
v3.25.1
Consolidated Statements of Stockholders' Deficit - USD ($)
$ in Thousands
Total
Class A Common Stock
Class B Common Stock
Common Stock
Class A Common Stock
Common Stock
Class B Common Stock
Additional Paid-in Capital
Accumulated Other Comprehensive (Loss) Income
Accumulated Deficit
Beginning balance (shares) at Jan. 31, 2022       3,263,659 29,729,822      
Beginning balance at Jan. 31, 2022 $ (125,978)     $ 3 $ 30 $ 1,098,084 $ 388 $ (1,224,483)
Increase (Decrease) in Stockholders' Equity (Deficit) [Roll Forward]                
Vesting of restricted stock units (shares)         1,630,656      
Vesting of restricted stock units 2       $ 2      
Issuance of common stock under employee stock purchase plan (shares)         164,959      
Issuance of common stock under employee stock purchase plan $ 1,563         1,563    
Exercise of stock options (shares) 47,389       47,389      
Exercise of stock options $ 861         861    
Stock-based compensation expense 83,413         83,413    
Other comprehensive income (loss) (710)           (710)  
Net loss (105,551) $ (10,106) $ (95,445)         (105,551)
Ending balance (shares) at Jan. 31, 2023       3,263,659 31,572,826      
Ending balance at Jan. 31, 2023 (146,400)     $ 3 $ 32 1,183,921 (322) (1,330,034)
Increase (Decrease) in Stockholders' Equity (Deficit) [Roll Forward]                
Vesting of restricted stock units (shares)         1,742,989      
Vesting of restricted stock units 2       $ 2      
Issuance of common stock under employee stock purchase plan (shares)         332,303      
Issuance of common stock under employee stock purchase plan $ 3,406         3,406    
Exercise of stock options (shares) 7,638       7,638      
Exercise of stock options $ 65         65    
Stock-based compensation expense 64,808         64,808    
Other comprehensive income (loss) 142           142  
Net loss (75,569) $ (6,842) $ (68,727)         (75,569)
Ending balance (shares) at Jan. 31, 2024   3,263,659 33,655,756 3,263,659 33,655,756      
Ending balance at Jan. 31, 2024 (153,546)     $ 3 $ 34 1,252,200 (180) (1,405,603)
Increase (Decrease) in Stockholders' Equity (Deficit) [Roll Forward]                
Vesting of restricted stock units (shares)         2,378,046      
Vesting of restricted stock units 2       $ 2      
Shares repurchased for tax withholdings on vesting of restricted stock (shares)         (116,694)      
Shares repurchased for tax withholdings on vesting of restricted stock (820)         (820)    
Issuance of common stock under employee stock purchase plan (shares)         273,340      
Issuance of common stock under employee stock purchase plan $ 1,910         1,910    
Exercise of stock options (shares) 0              
Stock-based compensation expense $ 57,632         57,632    
Other comprehensive income (loss) (489)           (489)  
Net loss (81,935) $ (6,946) $ (74,989)         (81,935)
Ending balance (shares) at Jan. 31, 2025   3,264,000 36,190,448 3,263,659 36,190,448      
Ending balance at Jan. 31, 2025 $ (177,246)     $ 3 $ 36 $ 1,310,922 $ (669) $ (1,487,538)
v3.25.1
Consolidated Statements of Cash Flows - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Cash flows from operating activities      
Net loss $ (81,935) $ (75,569) $ (105,551)
Adjustments to reconcile net loss to net cash (used in) provided by operating activities:      
Depreciation and amortization 9,236 6,622 5,290
Non-cash lease expense 4,399 4,318 4,727
Amortization of contract acquisition costs 17,524 17,770 16,943
Stock-based compensation expense 59,366 64,348 83,859
Loss on extinguishment of debt 1,850 0 0
Remeasurement of warrant liability 150 0 0
Other, net 6,209 4,735 6,768
Change in operating assets and liabilities:      
Accounts receivable, net (4,347) 11,761 (14,809)
Contract acquisition costs (17,492) (15,324) (16,999)
Prepaid expenses and other 123 (1,593) 2,390
Accounts payable 1,829 (6,974) 6,947
Operating lease liabilities (5,334) (5,177) (6,179)
Accrued expenses and other liabilities 6,252 (4,438) (9,403)
Deferred revenue (6,882) 2,104 15,127
Net cash (used in) provided by operating activities (9,052) 2,583 (10,890)
Cash flows from investing activities      
Purchases of property and equipment (9,445) (11,734) (7,996)
Purchases of intangible assets 0 (26) 0
Net cash used in investing activities (9,445) (11,760) (7,996)
Cash flows from financing activities      
Payments of deferred offering costs for registration statement (1,003) 0 0
Proceeds from shares issued in connection with employee stock purchase plan 1,910 3,406 1,563
Shares repurchased for tax withholdings on vesting of restricted stock (820) 0 0
Debt proceeds, net of issuance costs 52,758 0 0
Repayment of debt and related fees (53,177) 0 0
Proceeds from short-term payable financing 12,694 0 6,624
Payments on short-term payable financing (8,971) 0 (6,624)
Proceeds from exercise of stock options 0 65 861
Net cash provided by financing activities 3,391 3,471 2,424
Effect of exchange rate changes on cash, cash equivalents, and restricted cash (569) 145 (599)
Net decrease in cash, cash equivalents, and restricted cash (15,675) (5,561) (17,061)
Cash, cash equivalents, and restricted cash at beginning of period 60,939 66,500 83,561
Cash, cash equivalents, and restricted cash at end of period 45,264 60,939 66,500
Supplemental disclosures of cash flow information      
Cash paid for income taxes, net of refunds 1,166 577 309
Cash paid for interest 12,117 12,593 9,111
Non-cash investing and financing activities      
Operating lease right-of-use assets obtained for lease liabilities 2,863 806 4,608
Purchases of property and equipment included in accounts payable and lease liabilities 416 329 1,275
Stock-based compensation capitalized as internal-use software 2,406 2,509 1,583
Debt issuance costs in accounts payable and accrued liabilities 206 0 0
Deferred offering costs for registration statement in accounts payable and accrued liabilities 164 0 0
Issuance of warrants in connection with credit facility $ 11,058 $ 0 $ 0
v3.25.1
Overview and Basis of Presentation
 12 Months Ended
Jan. 31, 2025
Organization, Consolidation and Presentation of Financial Statements [Abstract]  
Overview and Basis of Presentation Overview and Basis of Presentation
Description of Business and Basis of Presentation
Domo, Inc. (the Company) provides a cloud-based platform that digitally connects everyone from the CEO to the frontline employee with all the data, systems and people in an organization, giving them access to real-time data and insights and allowing them to put data to work for everyone so they can multiply their impact on the business. The Company is incorporated in Delaware. The Company's headquarters is located in American Fork, Utah and the Company has subsidiaries in the United Kingdom, Australia, Japan, Hong Kong, Singapore, New Zealand, Canada, Spain and India.
The accompanying consolidated financial statements, which include the accounts of the Company and its wholly owned subsidiaries, have been prepared in conformity with accounting principles generally accepted in the United States of America (GAAP). All intercompany balances and transactions have been eliminated in consolidation. The Company’s fiscal year ends on January 31.
Use of Estimates
The preparation of the consolidated financial statements in conformity with GAAP requires management to make estimates, judgments and assumptions that affect the amounts reported in the consolidated financial statements and the accompanying notes. The Company bases its estimates on historical experience and on other assumptions that its management believes are reasonable under the circumstances. Actual results could differ from those estimates. The Company’s estimates and judgments include the determination of standalone selling prices for the Company’s services, which are used to determine revenue recognition for arrangements with multiple performance obligations; the amortization period for deferred contract acquisition costs; valuation of the Company’s stock-based compensation and related service period; useful lives of fixed assets; fair value of warrants; capitalization and estimated useful life of internal-use software; the incremental borrowing rate used to calculate the present value of capitalized leases; evaluation for impairment of long-lived and intangible assets including goodwill; and the allowance for doubtful accounts and expected credit losses.
Foreign Currency
The functional currencies of the Company’s foreign subsidiaries are the respective local currencies. The cumulative effect of translation adjustments arising from the use of differing exchange rates from period to period is included in accumulated other comprehensive income within the consolidated balance sheets. Changes in the cumulative foreign translation adjustment are reported in the consolidated statements of stockholders’ deficit and the consolidated statements of comprehensive loss. Transactions denominated in currencies other than the functional currency are remeasured at the end of the period and when the related receivable or payable is settled, which may result in transaction gains or losses. Foreign currency transaction gains and losses are included in other expense, net in the consolidated statements of operations. All assets and liabilities denominated in a foreign currency are translated into U.S. dollars at the exchange rate on the balance sheet date. Revenue and expenses are translated at the average exchange rate during the period, and equity balances are translated using historical exchange rates.
Segment Information
The Company operates as one operating segment. The Company’s chief operating decision maker ("CODM") is its chief executive officer, who reviews financial information presented on a consolidated basis for purposes of making operating decisions, assessing financial performance and allocating resources. This financial information primarily includes consolidated GAAP and non-GAAP measures of profit and loss as well as certain consolidated balance sheet and cash flow measures. The measures most consistent with GAAP used by the CODM are consolidated net income (loss) and operating cash provided by (used in) operating activities. As a result of the CODM being regularly provided these measures on a consolidated basis, any significant financial segment information is inherently reflected in the Company's consolidated financial statements and related notes.
v3.25.1
Summary of Significant Accounting Policies
 12 Months Ended
Jan. 31, 2025
Accounting Policies [Abstract]  
Summary of Significant Accounting Policies Summary of Significant Accounting Policies
Cash, Cash Equivalents, and Restricted Cash
Cash and cash equivalents consist of cash on hand, money market funds and highly liquid investments purchased with an original maturity date of 90 days or less from the date of purchase. The fair value of cash equivalents approximated their carrying value as of January 31, 2024 and January 31, 2025. Restricted cash is related to a letter of credit established in conjunction with an amendment to an existing lease agreement that was outstanding as of January 31, 2024. The letter of credit was canceled during the twelve months ended January 31, 2025.
Accounts Receivable
Accounts receivable are recorded at the invoiced amount (net of allowance), do not require collateral, and do not bear interest. The Company’s payment terms generally provide that customers pay within 30 days of the invoice date. 
The Company maintains an allowance for doubtful accounts and expected credit losses for amounts the Company does not expect to collect. In establishing the required allowance, management considers historical losses, current market conditions, customers’ financial condition and credit quality, the age of the receivables, and current payment patterns. Account balances are written off against the allowance after all means of collection have been exhausted and the potential for recovery is considered remote.
Changes in the Company's allowance for doubtful accounts for the years ended January 31, 2023, 2024 and 2025 were as follows (in thousands):
Balance as of January 31, 2022$3,793 
Additions
3,019 
Write-offs
(4,728)
Balance as of January 31, 20232,084 
Additions
7,977 
Write-offs
(6,350)
Balance as of January 31, 20243,711 
Additions
6,528 
Write-offs
(6,769)
Balance as of January 31, 2025$3,470 
Contract Acquisition Costs
Contract acquisition costs, net are stated at cost net of accumulated amortization and primarily consist of deferred sales commissions, which are considered incremental and recoverable costs of obtaining a contract with a customer. Contract acquisition costs for initial contracts are deferred and then amortized on a straight-line basis over the period of benefit, which the Company has determined to be approximately four years. The period of benefit is determined by taking into consideration contractual terms, expected customer life, changes in the Company's technology and other factors. Contract acquisition costs for renewal contracts are not commensurate with contract acquisition costs for initial contracts and are recorded as expense when incurred if the period of benefit is one year or less. If the period of benefit is greater than one year, costs are deferred and then amortized on a straight-line basis over the period of benefit, which the Company has determined to be two years. Contract acquisition costs related to professional services and other performance obligations with a period of benefit of one year or less are recorded as expense when incurred. Amortization of contract acquisition costs is included in sales and marketing expenses in the accompanying consolidated statements of operations.
Amortization expense related to contract acquisition costs was $17.1 million, $17.8 million and $17.5 million for the years ended January 31, 2023, 2024 and 2025, respectively. There was no impairment charge in relation to contract acquisition costs for the periods presented.
Property and Equipment, Net
Property and equipment, net, are stated at cost less accumulated depreciation. Depreciation is calculated using the straight-line method over the estimated useful lives of the assets or over the related lease terms (if shorter). Repairs and maintenance costs are expensed as incurred.
The estimated useful lives of property and equipment are as follows:
Computer equipment and software
2-3 years
Furniture, vehicles and office equipment
3 years
Leasehold improvementsShorter of remaining lease term or estimated useful life
Leases
At the inception of a contract, the Company determines whether the contract is or contains a lease. Leases with a term greater than one year are recognized on the balance sheet as right-of-use (ROU) assets and lease liabilities. The Company has elected the short-term leases practical expedient which allows any leases with a term of 12 months or less to be considered short-term and thus not have an ROU asset or lease liability recognized on the balance sheet.
ROU assets represent the Company's right to use an underlying asset for the lease term and lease liabilities represent the obligation to make lease payments arising from the lease. Operating lease ROU assets and operating lease liabilities are recognized based on the present value of the future minimum lease payments over the lease term at commencement date. As these leases do not provide an implicit rate, the Company uses its incremental borrowing rate based on the information available at commencement date in determining the present value of lease payments. The incremental borrowing rate is the rate incurred to borrow on a collateralized basis over a similar term and amount equal to the lease payments in a similar economic environment. The operating lease ROU asset also includes any lease payments made in advance of lease expense and excludes lease incentives and initial direct costs incurred. Certain lease terms include options to terminate or extend the lease for periods of one to three years. The Company does not include these optional periods in its minimum lease terms or in the determination of the ROU assets and lease liabilities associated with these leases unless the options are reasonably certain to be exercised. Lease expense for minimum lease payments is recognized on a straight-line basis over the lease term. ROU assets are subject to evaluation for impairment or disposal on a basis consistent with other long-lived assets.
The Company has lease agreements with lease and non-lease components which the Company has elected to account for as a single lease component. On the lease commencement date, the Company establishes assets and liabilities for the present value of estimated future costs to retire long-lived assets at the termination or expiration of a lease. Such assets are depreciated over the lease term to operating expense.
Capitalized Internal-Use Software Costs
The Company capitalizes certain costs related to development of its platform incurred during the application development stage. Costs related to preliminary project activities and post-implementation activities are expensed as incurred. Maintenance and training costs are also expensed as incurred. Capitalized costs are included in property and equipment.
Capitalized internal-use software is amortized generally as subscription cost of revenue, with a smaller portion related to operations amortized as research and development within operating expenses. All capitalized internal-use software is amortized on a straight-line basis over its estimated useful life, which is generally three years. Management evaluates the useful lives of these assets on an annual basis and tests for impairment whenever events or changes in circumstances occur that could impact the recoverability of these assets.
Goodwill and Intangible Assets
Goodwill represents the excess of the purchase price in a business combination over the fair value of net tangible and intangible assets acquired. Goodwill and indefinite-lived intangible assets are not amortized, but rather tested for impairment
at least annually on November 1 or more often if and when circumstances indicate that the carrying value may not be recoverable. Finite-lived intangible assets are amortized over their useful lives.
Goodwill is tested for impairment based on reporting units. The Company periodically reevaluates the business and has determined that it continues to operate in one segment, which is also considered the sole reporting unit. Therefore, goodwill is tested for impairment at the consolidated level.
The Company reviews its long-lived assets, including property and equipment, finite-lived intangible assets, and ROU assets for impairment whenever an event or change in facts and circumstances indicates that their carrying amounts may not be recoverable. Recoverability of these assets is measured by comparing the carrying amount to the estimated undiscounted future cash flows expected to be generated. If the carrying amount exceeds the undiscounted cash flows, the assets are determined to be impaired and an impairment charge is recognized as the amount by which the carrying amount exceeds fair value.
There was no goodwill acquired and no impairment charges for goodwill during the periods presented.
Revenue Recognition
The Company derives revenue primarily from subscription revenue, which consists of consumption-based agreements and subscription-based agreements for its cloud-based platform. The Company also sells professional services. Revenue is recognized when control of these services is transferred to customers in an amount that reflects the consideration to which the Company expects to be entitled to in exchange for those services, net of sales taxes.
For sales through channel partners, the Company considers the channel partner to be the end customer for the purposes of revenue recognition as the Company's contractual relationships with channel partners do not depend on the sale of the Company's services to their customers and payment from the channel partner is not contingent on receiving payment from their customers. The Company's contractual relationships with channel partners do not allow returns, rebates, or price concessions.
Pricing is generally fixed at contract inception and therefore, the Company's contracts do not contain a significant amount of variable consideration.
Revenue recognition is determined through the following steps:
•Identification of the contract, or contracts, with a customer
•Identification of the performance obligations in the contract
•Determination of the transaction price
•Allocation of the transaction price to the performance obligations in the contract
•Recognition of revenue when, or as, performance obligations are satisfied
Subscription Revenue
Subscription revenue primarily consists of fees paid by customers to access the Company’s cloud-based platform, including support services, through both consumption-based agreements and subscription-based agreements. The majority of these agreements have multi-year contractual terms and a smaller percentage have annual contractual terms. Consumption-based agreements utilize a tiered pricing structure for an annual purchase commitment based upon an estimated volume of usage. Revenue from the annual purchase commitment in consumption-based agreements is recognized ratably over the related contractual term of the contract. Amounts for the annual purchase commitments do not carry over beyond each annual commitment period. Revenue for subscription-based agreements is a function of customers, platform tier, number of users, price per user, and transaction and data volumes. Revenue for subscription-based agreements is also recognized ratably over the related contractual term beginning on the date that the platform is made available to a customer. Access to the platform represents a series of distinct services as the Company continually provides access to and fulfills its obligation to the end
customer over the subscription term. The series of distinct services represents a single performance obligation that is satisfied over time. The Company recognizes revenue ratably because the customer receives and consumes the benefits of the platform throughout the contract period. The Company's contracts are generally non-cancelable.

Professional Services and Other Revenue
Professional services revenue consists of implementation services sold with new subscriptions as well as professional services sold separately. Other revenue includes training and education. Professional services arrangements are billed in advance, and revenue from these arrangements is recognized as the services are provided, generally based on hours incurred. Training and education revenue is also recognized as the services are provided.
Contracts with Multiple Performance Obligations
Most of the Company's contracts with new customers contain multiple performance obligations, generally consisting of subscriptions and professional services. For these contracts, individual performance obligations are accounted for separately if they are distinct. The transaction price is allocated to the separate performance obligations on a relative standalone selling price basis. Standalone selling prices are determined based on historical standalone selling prices, taking into consideration overall pricing objectives, market conditions and other factors, including contract value, customer demographics, platform tier, and the number and types of users within the contract.
Deferred Revenue
The Company's contracts are typically billed annually in advance. Deferred revenue includes amounts collected or billed in excess of revenue recognized. Deferred revenue is recognized as revenue as the related performance obligations are satisfied.
Deferred revenue that will be recognized during the succeeding twelve-month period is recorded as a current liability and the remaining portion is recorded as a noncurrent liability.
Cost of Revenue
Cost of subscription revenue consists primarily of third-party hosting services and data center capacity; employee-related costs directly associated with cloud infrastructure and customer support personnel, including salaries, benefits, bonuses and stock-based compensation; amortization expense associated with capitalized software development costs; depreciation expense associated with computer equipment and software; certain fees paid to various third parties for the use of their technology and services; and allocated overhead. Allocated overhead includes items such as information technology infrastructure, rent, and employee benefit costs.
Cost of professional services and other revenue consists primarily of employee-related costs associated with these services, including stock-based compensation; third-party consultant fees; and allocated overhead.
Advertising Costs
Advertising costs are expensed as incurred. Advertising expense was $13.9 million, $11.7 million and $9.0 million for the years ended January 31, 2023, 2024 and 2025, respectively.
Research and Development
Research and development expenses consist primarily of employee-related costs for the design and development of the Company's platform, contractor costs to supplement staff levels, third-party web services, consulting services, and allocated overhead. Research and development expenses, other than software development costs qualifying for capitalization, are expensed as incurred.
Stock-Based Compensation
The Company has granted stock-based awards, consisting of stock options and restricted stock units, to its employees, certain consultants and certain members of its board of directors. The Company records stock-based compensation based on the grant date fair value of the awards, which include stock options and restricted stock units, and recognizes the fair value of those awards as expense using the straight-line method over the requisite service period of the award.
For restricted stock units that contain market conditions, the Company recognizes stock-based compensation based on the estimated grant date fair value of market condition awards using a Monte Carlo simulation, and the awards are expensed over the service period using an accelerated attribution method.
Stock-based compensation expense related to purchase rights issued under the 2018 Employee Stock Purchase Plan, as amended (ESPP) is based on the Black-Scholes option-pricing model fair value of the estimated number of awards as of the beginning of the offering period. Stock-based compensation expense is recognized using the straight-line method over the offering period.
The determination of the grant date fair value of stock-based awards is affected by the estimated fair value of the Company's common stock as well as other assumptions and judgments, which are estimated as follows:
•Fair Value Per Share of Common Stock. The Company determines the fair value of common stock as of each grant date using the market closing price of the Company's Class B common stock on the date of grant.
•Expected Term. The expected term is determined using the simplified method, which is calculated as the midpoint of the option’s contractual term and vesting period. The Company uses this method due to limited stock option exercise history. For the ESPP, the expected term is the beginning of the offering period to the end of each purchase period.
•Expected Volatility. The expected volatility is estimated based on the volatility of the Company's common stock over a period equivalent to the expected term of the awards.
•Risk-free Interest Rate. The risk-free interest rate is determined using U.S. Treasury rates with a similar term as the expected term of the option.
•Expected Dividend Yield. The Company has never declared or paid any cash dividends and does not presently plan to pay cash dividends in the foreseeable future. Consequently, the Company uses an expected dividend yield of zero.
Income Taxes
The Company accounts for income taxes in accordance with the liability method of accounting for income taxes. Under this method, the Company recognizes a liability or asset for the deferred income tax consequences of all temporary differences between the tax basis of assets and liabilities and their reported amounts in the consolidated financial statements that will result in taxable or deductible amounts in future years when the reported amounts of the assets and liabilities are recovered or settled. These deferred income tax assets or liabilities are measured using the enacted tax rates that will be in effect when the differences are expected to affect taxable income.
Valuation allowances are provided when it is more-likely-than-not that some or all of the deferred income tax assets may not be realized. In assessing the need for a valuation allowance, the Company has considered its historical levels of income, expectations of future taxable income and ongoing tax planning strategies. Because of the uncertainty of the realization of its deferred tax assets, the Company has a full valuation allowance for domestic net deferred tax assets, including net operating loss carryforwards, and tax credits related primarily to research and development. Realization of its deferred tax assets is dependent primarily upon future U.S. taxable income.
Tax positions are recognized in the consolidated financial statements when it is more-likely-than-not the position will be sustained upon examination by the tax authorities. The Company’s policy for recording interest and penalties related to income taxes, including uncertain tax positions, is to record such items as a component of the provision for income taxes.
Concentrations of Credit Risk and Significant Customers
Financial instruments that potentially subject the Company to concentrations of credit risk consist primarily of cash, cash equivalents, and accounts receivable. Cash denominated in currencies other than the United States dollar represented 28% and 32% of total cash, cash equivalents, and restricted cash as of January 31, 2024 and January 31, 2025, respectively.
The Company maintains its cash accounts with financial institutions where, at times, deposits exceed federal insured limits. The Company may invest its excess cash in money market funds, certificates of deposit, or in short-term investments consisting of highly-rated debt securities.
No single customer accounted for more than 10% of revenue for the years ended January 31, 2023, 2024 and 2025 or more than 10% of accounts receivable as of January 31, 2024 and January 31, 2025.
The Company is primarily dependent upon third parties in order to meet the uptime and performance requirements of its customers. Any disruption of or interference with the Company's use of these third parties would impact operations.
Net Loss per Share
The Company computes net loss per share using the two-class method required for multiple classes of common stock and participating securities. The rights, including the liquidation and dividend rights, of the Class A common stock and Class B common stock are substantially identical, other than voting rights. Accordingly, the Class A common stock and Class B common stock share equally in the Company’s net losses.
Basic net loss per share is computed by dividing net loss by the weighted-average number of shares of common stock outstanding during the period. Diluted net loss per share is computed by dividing net loss attributable to common stockholders by the weighted-average number of shares of common stock outstanding during the period increased by common shares that could be issued upon conversion or exercise of other outstanding securities to the extent those additional common shares would be dilutive. The dilutive effect of potentially dilutive securities is reflected in diluted net loss per share by application of the treasury stock method. During periods when the Company is in a net loss position, basic net loss per share is the same as diluted net loss per share as the effects of potentially dilutive securities are anti-dilutive.
Recent Accounting Pronouncements
In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures, which requires additional operating segment disclosures in annual and interim consolidated financial statements. For public business entities, this ASU is effective for fiscal years beginning after December 15, 2023 and for interim periods beginning after December 15, 2024 on a retrospective basis, with early adoption permitted. The Company adopted this standard during the year ended January 31, 2025 with no material impacts to its consolidated financial statements or related disclosures.
In December 2023, the FASB issued ASU No. 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures, which requires disclosures of disaggregated income taxes paid and the effective tax rate reconciliation. For public business entities, this ASU is effective for fiscal years beginning after December 15, 2024 on a retrospective or prospective basis. The Company is currently evaluating the impact of adopting ASU 2023-09.
In November 2024, the FASB issued ASU No. 2024-03, Income Statement - Reporting Comprehensive Income - Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expenses, which requires disaggregated disclosures of relevant income statement expenses to improve financial reporting by enhancing transparency in the notes to the financial statements, specifically regarding expense categories. For public business entities, this ASU is effective for fiscal year beginning after December 15, 2026 and interim periods beginning after December 15, 2027. The Company is currently evaluating the impact of adopting ASU 2023-09.
v3.25.1
Cash, Cash Equivalents and Restricted Cash
 12 Months Ended
Jan. 31, 2025
Cash and Cash Equivalents [Abstract]  
Cash, Cash Equivalents and Restricted Cash Cash, Cash Equivalents, and Restricted Cash
The amortized cost and estimated fair value of the Company’s cash, cash equivalents, and restricted cash as of January 31, 2024 and January 31, 2025 were as follows (in thousands):
January 31, 2024
Amortized CostUnrealized GainUnrealized LossEstimated Fair Value
Cash$45,297 $— $— $45,297 
Cash equivalents:
Money market funds11,942 — — 11,942 
Restricted cash (1)
3,700 3,700 
Total cash, cash equivalents, and restricted cash$60,939 $— $— $60,939 
January 31, 2025
Amortized CostUnrealized GainUnrealized LossEstimated Fair Value
Cash$30,208 $— $— $30,208 
Cash equivalents:
Money market funds15,056 — — 15,056 
Total cash, cash equivalents, and restricted cash$45,264 $— $— $45,264 
    
(1)Related to a letter of credit that was outstanding as of January 31, 2024. See Footnote 12 "Commitments and Contingencies" for further details regarding this letter of credit.
v3.25.1
Fair Value Measurements
 12 Months Ended
Jan. 31, 2025
Fair Value Disclosures [Abstract]  
Fair Value Measurements Fair Value Measurements
Assets Measured at Fair Value on a Recurring Basis
Financial instruments recorded at fair value in the financial statements are categorized as follows:
•Level 1: Observable inputs that reflect quoted prices for identical assets or liabilities in active markets.
•Level 2: Observable inputs, other than Level 1 prices, such as quoted prices for similar assets or liabilities, quoted prices in markets that are not active or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.
•Level 3: Unobservable inputs reflecting management's assumptions incorporated in valuation techniques used to determine fair value. These assumptions are required to be consistent with market participant assumptions that are reasonably available.
The following tables summarize the assets measured at fair value on a recurring basis as of January 31, 2024 and January 31, 2025 by level within the fair value hierarchy (in thousands):
January 31, 2024
Level 1Level 2Level 3Total
Cash equivalents:
Money market funds$11,942 $— $— $11,942 
Total cash equivalents$11,942 $— $— $11,942 
January 31, 2025
Level 1Level 2Level 3Total
Cash equivalents:
Money market funds$15,056 $— $— $15,056 
Total cash equivalents$15,056 $— $— $15,056 
Financial liability:
Warrants$— $— $11,208 $11,208 
Level 3 instruments consisted of a liability related to warrants to purchase Class B common stock, which were issued in connection with the credit facility. See Note 11 "Debt" for further details surrounding this issuance. The warrant liability was recorded at fair value upon issuance and is remeasured at each subsequent quarterly period end date as long as the warrants are outstanding. Generally, increases (decreases) in the fair value of the underlying stock and estimated term would result in a directionally similar impact to the fair value measurement, and are recognized in other income (expense), net in the condensed consolidated statements of operations.

The changes in the fair value of the warrant liability were as follows (in thousands):
Balance as of January 31, 2024$— 
Issuance of Class B common stock warrants11,058 
Change in fair value of Class B common stock warrants150 
Balance as of January 31, 2025$11,208 
The value of the warrant liabilities are estimated using the Black-Scholes option-pricing model with the following assumptions:
Year ended January 31,
2025
Expected stock price volatility
70% - 79%
Expected term
3.0 - 4.0 years
Risk-free interest rate
3.81% - 4.80%
Expected dividend yield—
During the years ended January 31, 2024 and 2025, the Company had no transfers between levels of the fair value hierarchy of its assets and liabilities measured at fair value.
Fair Value of Other Financial Instruments
The carrying amounts of certain financial instruments, including cash held in banks, accounts receivable, accounts payable, accrued liabilities, and other liabilities approximate fair value due to their short-term maturities and are excluded from the fair value tables above.
v3.25.1
Property and Equipment
 12 Months Ended
Jan. 31, 2025
Property, Plant and Equipment [Abstract]  
Property and Equipment Property and Equipment
Property and equipment, net consisted of the following (in thousands):
As of January 31,
20242025
Capitalized internal-use software development costs
$55,018$65,225
Computer equipment and software
1,9972,069
Leasehold improvements
3,9494,904
Furniture, vehicles and office equipment
1,1581,745
62,12273,943
Less accumulated depreciation and amortization
(35,119)(45,318)
$27,003$28,625
Depreciation and amortization expense related to property and equipment was $5.4 million, $6.5 million and $8.7 million for the years ended January 31, 2023, 2024 and 2025, respectively.
The Company capitalized $8.2 million, $11.1 million and $10.4 million in software development costs during the years ended January 31, 2023, 2024 and 2025, respectively. Amortization of capitalized software development costs was $5.0 million, $5.4 million and $7.0 million for the years ended January 31, 2023, 2024 and 2025, respectively.
v3.25.1
Intangible Assets
 12 Months Ended
Jan. 31, 2025
Goodwill and Intangible Assets Disclosure [Abstract]  
Intangible Assets Intangible Assets
Intangible assets consisted of the following (in thousands):
As of January 31,
20242025
Intellectual property excluding patents
$2,484$2,437
Patents
950950
3,4343,387
Less accumulated amortization
(694)(1,262)
$2,740$2,125
Amortization expense related to intangible assets was $0.1 million, $0.1 million and $0.6 million for the years ended January 31, 2023, 2024 and 2025, respectively. The patents were acquired and are being amortized over a weighted-average remaining useful life of approximately 2.4 years. Intellectual property excluding patents is being amortized over a weighted-average remaining useful life of approximately 4.0 years.
As of January 31, 2025, future amortization expense for definite-lived intangible assets is estimated to be as follows (in thousands):
Year Ending January 31,
2026568
2027563
2028498
2029496
$2,125
v3.25.1
Accrued Expenses and Other Current Liabilities
 12 Months Ended
Jan. 31, 2025
Payables and Accruals [Abstract]  
Accrued Expenses and Other Current Liabilities Accrued Expenses and Other Current Liabilities
Accrued expenses and other current liabilities consisted of the following (in thousands):
As of January 31,
20242025
Accrued expenses
$16,284$14,203
Warrant liability
—11,208
Accrued bonus
8,0578,872
Accrued commissions
4,6778,297
Accrued payroll and benefits
4,5415,047
Short-term payable financing liability
—4,435
Accrued payroll taxes
2,4752,082
Sales and other taxes payable
1,3391,798
Employee stock purchase plan liability
1,8261,276
Other accrued liabilities
4,2313,691
$43,430$60,909
Short-term Payable Financing
In July 2024, the Company entered into a short-term payable financing agreement pursuant to which the counterparty assumes responsibility for payables for approximately 30-60 days to designated suppliers at the discretion of the Company.
v3.25.1
Leases
 12 Months Ended
Jan. 31, 2025
Leases [Abstract]  
Leases Leases
The Company leases office space under non-cancelable operating leases with various expiration dates through 2027. These leases require monthly lease payments that may be subject to annual increases throughout the lease term.
Components of lease expense are summarized as follows (in thousands):
Year Ended January 31,
202320242025
Operating lease expense$7,042 $6,131 $5,999 
Short-term lease expense1,274 1,522 1,177 
Total lease expense$8,316$7,653$7,176
Lease term and discount rate information are summarized as follows:
As of January 31, 2025
Weighted average remaining lease term (years)2.2
Weighted average discount rate11.1%
Maturities of lease liabilities as of January 31, 2025 were as follows (in thousands):
Year Ending January 31:
2026$6,686 
20276,367 
20281,833 
Total lease payments14,886
Less imputed interest(1,460)
Present value of lease liabilities$13,426
Cash paid for operating leases was $6.5 million, $7.1 million and $7.2 million during the years ended January 31, 2023, 2024 and 2025, respectively, and was included in net cash used in operating activities in the consolidated statements of cash flows.
The Company has entered into sublease agreements with various expiration dates through 2027. Under these agreements, the Company expects to receive sublease income of approximately $3.0 million as of January 31, 2025. Sublease income was $0.4 million, $1.8 million and $0.9 million for the years ended January 31, 2023, 2024 and 2025, respectively.
In September 2024, the Company entered into an agreement to lease office space from a current landlord to replace existing office space. The lease term commences in June 2025 and runs for a period of approximately three years, with rent payments over the term of the lease totaling approximately $5.8 million as of the date of the agreement.
v3.25.1
Deferred Revenue and Performance Obligations
 12 Months Ended
Jan. 31, 2025
Revenue from Contract with Customer [Abstract]  
Deferred Revenue and Performance Obligations Deferred Revenue and Performance Obligations
Deferred Revenue
Significant changes in the Company's deferred revenue balance for the years ended January 31, 2023, 2024 and 2025 were as follows (in thousands):
Balance as of January 31, 2022$170,755 
Revenue recognized that was included in the deferred revenue balance at the beginning of the period
(166,453)
Increase due to billings excluding amounts recognized as revenue during the period
181,580 
Balance as of January 31, 2023185,882 
Revenue recognized that was included in the deferred revenue balance at the beginning of the period
(184,029)
Increase due to billings excluding amounts recognized as revenue during the period
186,133 
Balance as of January 31, 2024187,986 
Revenue recognized that was included in the deferred revenue balance at the beginning of the period(186,502)
Increase due to billings excluding amounts recognized as revenue during the period179,620 
Balance as of January 31, 2025$181,104 
Transaction Price Allocated to Remaining Performance Obligations
Transaction price allocated to remaining performance obligations represents the remaining amount of revenue the Company expects to recognize from existing non-cancelable contracts, whether billed or unbilled. As of January 31, 2025,
approximately $403.6 million of revenue was expected to be recognized from remaining performance obligations for subscription contracts. The Company expects to recognize approximately $225.1 million of this amount during the twelve months following January 31, 2025, with the balance recognized thereafter. As of January 31, 2025, approximately $20.2 million of revenue was expected to be recognized from remaining performance obligations for professional services and other contracts, $17.1 million of which is expected to be recognized during the twelve months following January 31, 2025, and the balance recognized thereafter.
Geographic Information
Revenue by geographic area is determined by the billing address of the customer. The following table sets forth revenue by geographic area (in thousands):
 Year Ended January 31,
 202320242025
United States$241,753 $253,030 $252,225 
International66,892 65,959 64,819 
Total$308,645 $318,989 $317,044 
Percentage of revenue by geographic area:
United States78 %79 %80 %
International22 %21 %20 %
Other than the United States, no other individual country exceeded 10% of total revenue for the years ended January 31, 2023, 2024 and 2025. As of January 31, 2025, substantially all of the Company’s property and equipment was located in the United States.
v3.25.1
Geographic Information
 12 Months Ended
Jan. 31, 2025
Revenue from Contract with Customer [Abstract]  
Geographic Information Deferred Revenue and Performance Obligations
Deferred Revenue
Significant changes in the Company's deferred revenue balance for the years ended January 31, 2023, 2024 and 2025 were as follows (in thousands):
Balance as of January 31, 2022$170,755 
Revenue recognized that was included in the deferred revenue balance at the beginning of the period
(166,453)
Increase due to billings excluding amounts recognized as revenue during the period
181,580 
Balance as of January 31, 2023185,882 
Revenue recognized that was included in the deferred revenue balance at the beginning of the period
(184,029)
Increase due to billings excluding amounts recognized as revenue during the period
186,133 
Balance as of January 31, 2024187,986 
Revenue recognized that was included in the deferred revenue balance at the beginning of the period(186,502)
Increase due to billings excluding amounts recognized as revenue during the period179,620 
Balance as of January 31, 2025$181,104 
Transaction Price Allocated to Remaining Performance Obligations
Transaction price allocated to remaining performance obligations represents the remaining amount of revenue the Company expects to recognize from existing non-cancelable contracts, whether billed or unbilled. As of January 31, 2025,
approximately $403.6 million of revenue was expected to be recognized from remaining performance obligations for subscription contracts. The Company expects to recognize approximately $225.1 million of this amount during the twelve months following January 31, 2025, with the balance recognized thereafter. As of January 31, 2025, approximately $20.2 million of revenue was expected to be recognized from remaining performance obligations for professional services and other contracts, $17.1 million of which is expected to be recognized during the twelve months following January 31, 2025, and the balance recognized thereafter.
Geographic Information
Revenue by geographic area is determined by the billing address of the customer. The following table sets forth revenue by geographic area (in thousands):
 Year Ended January 31,
 202320242025
United States$241,753 $253,030 $252,225 
International66,892 65,959 64,819 
Total$308,645 $318,989 $317,044 
Percentage of revenue by geographic area:
United States78 %79 %80 %
International22 %21 %20 %
Other than the United States, no other individual country exceeded 10% of total revenue for the years ended January 31, 2023, 2024 and 2025. As of January 31, 2025, substantially all of the Company’s property and equipment was located in the United States.
v3.25.1
Debt
 12 Months Ended
Jan. 31, 2025
Debt Disclosure [Abstract]  
Debt Debt
Credit Facility
The Company has a credit facility that permits up to approximately $125.3 million in term loan borrowings, all of which had been drawn as of January 31, 2025. The credit facility is secured by substantially all of the Company's assets.
In February 2024, the Company entered into an amendment to the credit facility which extended the maturity date for the outstanding loan from April 1, 2025 to April 1, 2026 and made certain modifications to the financial covenants. In conjunction with this amendment, the Company issued 189,036 fully-vested warrants to purchase shares of its Class B common stock. These warrants have an exercise price of $0.01 per share and expire on February 17, 2028.
In August 2024, the Company entered into an amendment to the credit facility which refinanced the existing term loans, extended the maturity date from April 1, 2026 to August 19, 2028, revised interest amounts payable in cash and payable in kind, and made certain modifications to the financial covenants. Furthermore, certain lenders participating in the credit facility were paid in full for their portion of the principal, PIK interest, and amendment fee and were replaced by new lenders who refinanced those amounts. The Company paid and subsequently refinanced the $7.0 million closing fee associated with the credit facility, resulting in no net impact to its cash balance. Additionally, the $5.0 million amendment fee from the August 2020 amendment plus $2.3 million of accrued PIK interest, totaling $7.3 million, was refinanced as the Second PIK Amendment Fee per the August 2024 amendment. The Second PIK Amendment Fee accrues interest at a rate of 9.5% per year and is due upon maturity, along with the related capitalized interest. Also in conjunction with this amendment, the Company issued 1,022,918 fully-vested warrants to purchase shares of its Class B common stock. These warrants have an exercise price of $0.01 per share and expire on August 19, 2028.
As a result of the August 2024 amendment, the Company recognized a $1.9 million loss on extinguishment, which is recorded in total other expense, net in the Company's condensed consolidated statements of operations.
The credit facility requires interest-only payments on a portion of the accrued interest until the maturity date. This payable portion of the interest accrues on the outstanding principal of the term loan and is due in cash on a monthly basis, which, as of January 31, 2025, accrued at a floating rate equal to the greater of (1) 8.0% and (2) Adjusted Term SOFR. Adjusted Term SOFR is defined as the greater of (a) 2.5% and (b) three-month term SOFR. In the event that SOFR is unavailable, interest will accrue at a floating rate equal to the greater of (1) 7.0% and (2) the Alternate Base Rate plus 2.75% per year. The Alternate Base Rate is defined as the greatest of (a) the Prime Rate (b) Federal Funds Effective Rate plus 0.5% and (c) Adjusted Term SOFR plus 1.0%. The Federal Funds Effective rate is defined as the rate published by the Federal Reserve System as the overnight rate, or, if such rate is not so published, the average of the quotations for the day for such transaction received by Administrative Agent from three Federal funds brokers. As of January 31, 2025, the cash interest rate was approximately 7.5%. In addition to the 7.5% cash interest rate, a fixed rate equal to 5.0% per year accrues on the outstanding principal of the term loan. This capitalized portion of the interest is added to the principal amount of the outstanding term loan on a monthly basis and is due upon maturity. During the years ended January 31, 2023, 2024 and 2025, $2.8 million, $2.9 million and $4.5 million of interest was capitalized, respectively.
The credit facility also requires payment upon maturity of the $7.3 million Second PIK amendment fee, plus capitalized interest, as mentioned above per the August 2024 amendment. The amendment fee accrues interest at a rate of 9.5% per year. Due to the long-term nature of the Second PIK Amendment Fee, it was recorded at present value as an increase to other liabilities, noncurrent and an increase to debt issuance costs. The liability will be accreted to its full value over the term of the loan, with such accretion recorded as interest expense in other expense, net in the condensed consolidated statements of operations. Debt issuance costs are presented as an offset to the outstanding principal balance of the term loan on the condensed consolidated balance sheets and are being amortized as interest expense in other expense, net in the condensed consolidated statements of operations over the term of the loan using the effective interest rate method.
Warrants issued in connection with the credit facility were recorded as an increase to other accrued liabilities with a corresponding increase to debt issuance costs, which is included in long-term debt on the Company's condensed consolidated balance sheets. Related interest expense is recognized in other expense, net in the condensed consolidated statements of operations using the effective interest method. See Note 13 "Stockholders' Deficit" for further details and outstanding balances regarding Class B common stock warrants.
The balances in long-term debt consisted of the following (in thousands):
As of January 31,
20242025
Principal$116,336 $128,238 
Less: unamortized debt issuance costs(2,802)(10,570)
Net carrying amount$113,534 $117,668 
The credit facility contains customary conditions to borrowing, events of default and covenants, including covenants that restrict the Company's ability to dispose of assets, make material changes to the nature, control or location of the business, merge with or acquire other entities, incur indebtedness or encumbrances, make distributions to holders of the Company's capital stock, make certain investments or enter into transactions with affiliates. In addition, the Company is required to comply with a minimum annualized recurring revenue covenant (as defined by the credit facility), tested quarterly. The credit facility defines annualized recurring revenue as four times the Company's aggregate revenue for the immediately preceding quarter (net of recurring discounts and discounts for periods greater than one year) less the annual contract value of any customer contracts pursuant to which the Company was advised during such quarter would not be renewed at the end of the current term plus the annual contract value of existing customer contract increases during such quarter. The Company is also required to comply with a minimum trailing 12-month consolidated EBITDA covenant (as defined by the credit facility), which is tested quarterly, and adhere to a monthly minimum liquidity covenant (as defined by the credit facility) that requires unrestricted cash on a consolidated basis of $25.0 million deposited in pledged accounts located in the United States. Noncompliance with these covenants, or the occurrence of certain other events specified in the credit facility, could result in an event of default under the loan agreement. If an event of default has occurred and the Company is unable to obtain a waiver, any outstanding principal, interest and fees could become immediately due and payable. The Company was in compliance with the covenant terms of the credit facility on January 31, 2024 and January 31, 2025.
The Company incurred interest expense of $15.5 million, $19.3 million and $19.8 million for the years ended January 31, 2023, 2024 and 2025, respectively.
v3.25.1
Commitments and Contingencies
 12 Months Ended
Jan. 31, 2025
Commitments and Contingencies Disclosure [Abstract]  
Commitments and Contingencies Commitments and Contingencies
Litigation
Liabilities for loss contingencies arising from claims, assessments, litigation, fines, and penalties and other sources are recorded when it is probable that a liability has been incurred and the amount can be reasonably estimated. Legal costs incurred in connection with loss contingencies are expensed as incurred.
The Company is involved in legal proceedings from time to time arising in the normal course of business. Management believes that the outcome of these proceedings will not have a material impact on the Company’s financial condition, results of operations, or liquidity.
Warranties and Indemnification
The Company’s subscription services are generally warranted to perform materially in accordance with the terms of the applicable customer service order under normal use and circumstances. Additionally, the Company’s arrangements generally include provisions for indemnifying customers against liabilities if its subscription services infringe a third party’s intellectual property rights. Furthermore, the Company may also incur liabilities if it breaches the security or confidentiality obligations in its arrangements. To date, the Company has not incurred significant costs and has not accrued a liability in the accompanying consolidated financial statements as a result of these obligations.
The Company has entered into service-level agreements with some of its customers defining levels of uptime reliability and performance and permitting those customers to receive credits for prepaid amounts related to unused subscription services if the Company fails to meet certain of the defined service levels. In very limited instances, the Company allows customers to early terminate their agreements if the Company repeatedly or significantly fails to meet those levels. If the Company repeatedly or significantly fails to meet contracted upon service levels, a contract may require a refund of prepaid unused subscription fees. To date, the Company has not experienced any significant failures to meet defined levels of uptime reliability and performance as set forth in its agreements and, as a result, the Company has not accrued any liabilities related to these agreements in the consolidated financial statements.
Letter of Credit
In conjunction with a September 2022 amendment to an existing lease agreement, the Company provided a $3.7 million letter of credit to secure the Company’s obligations to pay the landlord for the cost of improvements in excess of the
landlord's contribution. No draws were made on the letter of credit and the letter of credit was canceled during the year ended January 31, 2025. The amount underlying such letter of credit is reflected as restricted cash under cash, cash equivalents, and restricted cash in the Company's condensed consolidated balance sheets as of January 31, 2024.
Other Purchase Commitments
The Company has also entered into certain non-cancelable contractual commitments related to cloud infrastructure services in the ordinary course of business. As of January 31, 2025, the Company had non-cancelable commitments related to these services of $52.3 million for periods through 2027.
v3.25.1
Stockholders' Deficit
 12 Months Ended
Jan. 31, 2025
Equity [Abstract]  
Stockholders' Deficit Stockholders' Deficit
Preferred Stock
The Company's Board of Directors has the authority, without further action by the Company's stockholders, to issue up to 10,000,000 shares of preferred stock in one or more series and to fix the rights, preferences, and privileges thereof, including voting rights. As of January 31, 2024 and January 31, 2025, no shares of preferred stock were issued and outstanding.
Common Stock
The Company has two classes of common stock, Class A and Class B. Each share of Class A common stock is entitled to 40 votes per share and is convertible at any time into one share of Class B common stock. Each share of Class A common stock will convert automatically into one share of Class B common stock upon any transfer, whether or not for value. Each share of Class B common stock is entitled to one vote per share. Holders of Class A common stock and Class B common stock vote together as a single class on all matters (including the election of directors) submitted to a vote of stockholders, unless otherwise required by law or the Company's certificate of incorporation. Subject to preferences that may be applicable to any then-outstanding preferred stock, holders of Class A common stock and Class B common stock are entitled to receive dividends, if any, as may be declared by the Company's board of directors.
At January 31, 2024 and 2025, there were 3,263,659 shares of Class A common stock authorized, issued and outstanding.
At January 31, 2024 and 2025, there were 500,000,000 shares of Class B common stock authorized. At January 31, 2024 and 2025 there were 33,655,756 and 36,190,448 shares of Class B common stock issued and outstanding, respectively.
On September 6, 2024, the Company entered into a Controlled Equity OfferingSM Sales Agreement (Sales Agreement) with Cantor Fitzgerald & Co. (Cantor). Pursuant to the Sales Agreement, the Company may sell, from time to time up to an aggregate of $150.0 million of our Class B common stock through an “at-the-market” offering defined in Rule 415 under the Securities Act. The Company will pay Cantor a commission equal to 3.0% of the gross proceeds from the sale of shares of its Class B common stock under the Sales Agreement. The $150.0 million of Class B common stock that may be offered, issued and sold under the Sales Agreement is included in the $300.0 million of securities that may be offered, issued and sold by the Company under its registration statement on Form S-3 that was effective on September 20, 2024. No shares have been sold pursuant to the Sales Agreement to date.
Class B Common Stock Warrants
In connection with a line of credit signed in July 2016, the Company issued warrants to purchase shares of Class B common stock. As of January 31, 2025, there were 3,333 shares of Class B common stock subject to issuance under outstanding warrants, which are exercisable at $34.35 per share. These warrants expire in 2026.
In connection with the credit facility, the Company issued warrants to purchase shares of Class B common stock. As of January 31, 2025, there were 1,211,954 shares of Class B common stock subject to issuance under outstanding warrants, which are exercisable at $0.01 per share. These warrants have expiration dates in 2028.
v3.25.1
Equity Incentive Plans
 12 Months Ended
Jan. 31, 2025
Share-Based Payment Arrangement [Abstract]  
Equity Incentive Plans Equity Incentive Plans
In April 2011, the Company established the 2011 Equity Incentive Plan (2011 Plan), which was amended in September 2011 to provide for the issuance of stock options and other stock-based awards. In June 2018, the Company adopted the 2018 Equity Incentive Plan (2018 Plan). The 2018 Plan provides for the grant of incentive and nonstatutory stock options, restricted stock, RSUs, stock appreciation rights, performance units, and performance shares to employees, consultants, and members of the Company's board of directors.
The number of shares available for issuance under the 2018 Plan includes an annual increase on the first day of each fiscal year equal to the least of: (1) 3,500,000 shares; (2) 5% of the outstanding shares of Class A and Class B common stock as of the last day of the immediately preceding fiscal year; and (3) such other amount as the Company's board of directors may determine no later than the last day of the immediately preceding year. During the year ended January 31, 2025, the number of shares available for grant under the 2018 Plan was increased by 1,845,970 shares. As of January 31, 2025, there were 3,079,396 shares available for grant under the 2018 Plan.
In connection with the IPO, the 2011 Plan was terminated. With the establishment of the 2018 Plan, the Company no longer grants equity-based awards under the 2011 Plan and any shares that expire, terminate, are forfeited or repurchased by the Company, or are withheld by the Company to cover tax withholding obligations, under the 2011 Plan, will become available for future grant under the 2018 Plan.
The Company recognized stock-based compensation expense related to its equity incentive plans as follows (in thousands):
Year Ended January 31,
202320242025
Cost of revenue:
Subscription
$2,676$2,810$3,190
Professional services and other
1,8221,7351,223
Sales and marketing
30,63625,01519,995
Research and development
24,33519,52018,245
General and administrative
23,68014,56515,892
Other expense, net
710703821 
Total
$83,859 $64,348 $59,366 
Stock Options
Stock options typically vest over a four-year period and have a term of ten years from the date of grant. There were no stock options granted during the years ended January 31, 2023, 2024, and 2025.
The following table sets forth the outstanding common stock options and related activity for the years ended January 31, 2023, 2024 and 2025:
Shares
Subject to Outstanding Options		Weighted- Average Exercise
Price per Share		Weighted-Average Remaining Contractual Term (years)Aggregate Intrinsic Value (in thousands)
Outstanding as of January 31, 2022963,288 $26.16 2.9$20,166 
Exercised(47,389)18.17 
Expired(39,615)30.48 
Outstanding as of January 31, 2023876,28426.401.959
Exercised(7,638)8.40 
Expired(75,332)26.95 
Outstanding as of January 31, 2024793,31426.52 1.0$—
Exercised— — 
Expired(722,461)25.59
Outstanding as of January 31, 202570,853$36.061.7$—
The aggregate intrinsic value of options exercised was $1.5 million and $0.0 million for the years ended January 31, 2023 and 2024, respectively. No options were exercised during the year ended January 31, 2025. The intrinsic value represents the excess of the market closing price of the Company's common stock on the date of exercise over the exercise price of each option. The intrinsic value of options is based on the market closing price of the Company's Class B common stock on that date.
As of January 31, 2025, all outstanding stock options were vested and exercisable and stock-based compensation expense related to all outstanding stock options has been recognized.
Restricted Stock Units
Restricted stock units (RSUs) granted under the Plan primarily vest and settle upon the satisfaction of a service-based condition. The service-based condition for these awards is generally satisfied over three or four years with a cliff vesting period of one or two years and quarterly vesting thereafter. RSUs include performance-based restricted stock units (PSUs), which are subject to a market condition and settle upon the satisfaction of a service-based condition. Disclosures related to RSU activity include the impact of PSUs.
The following table sets forth the outstanding RSUs and related activity for the years ended January 31, 2023, 2024 and 2025:
Number of Shares Weighted- Average Grant Date Fair Value
Outstanding as of January 31, 20224,338,619 $55.40 
Granted2,314,571 39.46 
Vested(1,630,656)51.26 
Canceled(1,128,440)53.27 
Outstanding as of January 31, 20233,894,094 48.27 
Granted3,523,844 14.38 
Vested(1,742,989)46.69 
Canceled(948,659)38.85 
Outstanding as of January 31, 20244,726,29025.61 
Granted3,367,1047.96 
Vested(2,378,046)27.46 
Canceled(645,187)26.56 
Outstanding as of January 31, 20255,070,161$13.91 
As of January 31, 2025, there was $61.2 million of unrecognized stock-based compensation expense related to outstanding RSUs which is expected to be recognized over a weighted-average period of 2.1 years.
Employee Stock Purchase Plan
In June 2018, the Company's board of directors adopted the ESPP. The number of shares of Class B common stock available for issuance under the ESPP increases on the first day of each fiscal year equal to the least of: (1) 1,050,000 shares of Class B common stock, (2) 1.5% of the outstanding shares of Class A and Class B common stock of the Company on the last day of the immediately preceding fiscal year, and (3) such other amount as the administrator of the ESPP may determine on or before the last day of the immediately preceding year. During the year ended January 31, 2025, the number of shares available under the ESPP was increased by 553,791 shares. As of January 31, 2025, there were 471,002 shares available under the ESPP.
The ESPP generally provides for consecutive overlapping 12-month offering periods comprising two six-month purchase periods. The offering periods are scheduled to start on the first trading day on or after April 1 and October 1 of each year. The ESPP is intended to qualify as a tax-qualified plan under Section 423 of the Internal Revenue Code and permits participants to elect to purchase shares of Class B common stock through payroll deductions of up to 25% of their eligible compensation. Under the ESPP, a participant may purchase a maximum of 300 shares during each purchase period.
Amounts deducted and accumulated by the participant will be used to purchase shares of Class B common stock at the end of each purchase period. The purchase price of the shares will be 85% of the lower of the fair market value of Class B common stock on the first trading day of each offering period or the fair market value of Class B common stock on the applicable exercise date. If the fair market value of a share of Class B common stock on the exercise date of an offering period is less than it was on the first trading day of that offering period, participants automatically will be withdrawn from that offering period following their purchase of shares on the exercise date and will be re-enrolled in a new offering period. Participants may end their participation at any time during an offering period and will be paid their accrued contributions that have not yet been used to purchase shares of Class B common stock. Participation ends automatically upon termination of employment.
As of January 31, 2025, a total of approximately 290,360 shares were issuable to employees based on estimated shares available and contribution elections made under the ESPP. Estimated shares available were estimated assuming that the plan will be increased by an amount approximating 1.5% of shares outstanding as of January 31, 2023. As of January 31, 2025,
total unrecognized stock-based compensation related to the ESPP was $0.4 million, which is expected to be recognized over a weighted-average period of 0.5 years.
The fair value of the purchase rights for the ESPP are estimated on the date of grant using the Black-Scholes option-pricing model with the following assumptions:
Year Ended January 31,
2023
2024
2025
Expected stock price volatility
60% - 90%
74% - 93%
45% - 65%
Expected term
0.5 - 1.0 year
0.5 - 1.0 year
0.5 - 1.0 year
Risk-free interest rate
1.09% - 4.05%
4.60% - 5.58%
3.96% - 5.36%
Expected dividend yield–––
v3.25.1
Income Taxes
 12 Months Ended
Jan. 31, 2025
Income Tax Disclosure [Abstract]  
Income Taxes Income Taxes
The components of the income tax provision were as follows (in thousands):
Year Ended January 31,
202320242025
Current income provision:
State$135 $81 $92 
Foreign586884868
721965960
Deferred income tax provision:
Foreign458292250
Provision for income taxes$1,179$1,257$1,210
Total income tax expense differed from the amounts computed by applying the U.S. federal income tax rate to income before income tax expense as a result of the following (in thousands):
Year Ended January 31,
202320242025
Tax benefit at U.S. federal statutory rate(1)
$(21,918)$(15,606)$(16,952)
State income taxes, net of federal tax benefit(5,325)(1,587)(3,188)
Non-deductible expenses3,168 1,077 2,451 
Foreign tax differential7 183 340 
Stock-based compensation10,730 14,272 11,370 
Research and development credits(1,839)(2,777)(1,386)
Change in valuation allowance16,260 6,411 5,757 
Foreign withholding taxes82 245 220 
Other14 (961)2,598 
Provision for income taxes$1,179 $1,257 $1,210 

(1) The statutory tax rate used in this analysis was 21% for the years ended January 31, 2023, 2024 and 2025.
The tax effects of temporary differences that give rise to significant portions of the deferred tax assets and liabilities were as follows (in thousands):
As of January 31,
20242025
Deferred tax assets:
Net operating loss carryforwards$315,082 $316,434 
Research and development credit carryforwards25,013 26,398 
174 Expense21,403 22,899 
163(j) interest limitation16,759 20,044 
Stock based compensation6,992 5,077 
Lease liability3,969 3,663 
Deferred revenue682 712 
Accruals and other reserves502 618 
Foreign acquisition costs33 — 
Other515 717 
Gross deferred tax assets390,950 396,562 
Valuation allowance(375,505)(381,262)
Total deferred tax assets, net of valuation allowance15,445 15,300 
Deferred tax liabilities:
Contract acquisition costs(8,306)(8,452)
Capitalized software(4,583)(4,843)
Right-of-use assets(2,923)(2,845)
Basis difference in intangible assets(350)(268)
Other(190)— 
Total deferred tax liabilities(16,352)(16,408)
Net deferred tax liabilities$(907)$(1,108)
In assessing whether deferred tax assets should be recognized, the Company considered whether it is more-likely-than-not that some portion or all of the deferred tax assets would be realized. The ultimate realization of deferred tax assets is dependent upon the generation of future taxable income during the periods in which those temporary differences become deductible. The Company considered the scheduled reversal of deferred tax liabilities, projected future taxable income, and tax planning strategies in making this assessment. While limited losses may be utilized due to capitalization of research and development expense, the Company determined it was more-likely-than-not that its domestic deferred tax assets would not be realized as of January 31, 2024 and 2025 and, accordingly, recorded a full valuation allowance. Net deferred tax liabilities are included in other liabilities, noncurrent on the consolidated balance sheets.
As of January 31, 2025, the Company had federal and state NOLs available to offset future taxable income, if any, of $1,183.2 million and $1,364.4 million, respectively. The federal NOLs will begin to expire in 2032. The state NOLs will expire depending upon the various rules in the states in which the Company operates. Full realization of the NOLs is dependent on generating sufficient taxable income prior to their expiration. The ability to realize the NOLs and other deferred tax assets could also be limited by previous or future changes in ownership in accordance with rules in Internal Revenue Code Sections 382 and 383.
As of January 31, 2025, the Company also had unused federal and state research and development tax credits of $27.2 million and $10.1 million, respectively. A small portion of the federal and state credits will expire depending upon the various rules in the states in which the Company operates.
During the fiscal years ended years ended January 31, 2023, 2024 and 2025, the aggregate changes in the total gross amount of unrecognized tax benefits were as follows (in thousands):
Year Ended January 31,
202320242025
Beginning balance$7,236 $7,868 $8,839 
Increase in unrecognized tax benefits taken in prior years663 640 — 
(Decrease) increase in unrecognized tax benefits related to current year(31)331 491 
$7,868 $8,839 $9,330 
The total amount of unrecognized tax benefits that, if recognized, would affect the effective tax rate is zero due to the valuation allowance. Any tax legislation impacting the taxability of the Company may change the unrecognized tax benefits over the next twelve months.
The Company files U.S. federal, U.S. state, and foreign tax returns and is subject to examination by various taxing authorities for all open tax years. The Company is not currently under audit by the Internal Revenue Service or any other tax authority.
The Company paid income taxes of $0.3 million, $0.6 million and $1.2 million during the years ended January 31, 2023, 2024 and 2025, respectively.
v3.25.1
Net Loss Per Share
 12 Months Ended
Jan. 31, 2025
Earnings Per Share [Abstract]  
Net Loss Per Share Net Loss Per Share
The Company computes net loss per share using the two-class method required for multiple classes of common stock and participating securities. The rights, including the liquidation and dividend rights, of the Class A common stock and Class B common stock are substantially identical, other than voting rights. Accordingly, the Class A common stock and Class B common stock share equally in the Company’s net losses.
The following table sets forth the calculation of basic and diluted net loss per share during the periods presented (in thousands, except per share amounts):
Year Ended January 31,
202320242025
Class AClass BClass AClass BClass AClass B
Numerator:
Net loss$(10,106)$(95,445)$(6,842)$(68,727)$(6,946)$(74,989)
Denominator:
Weighted-average number of shares used in computing net loss per share, basic and diluted3,264 30,828 3,264 32,786 3,264 35,237 
Net loss per share, basic and diluted$(3.10)$(3.10)$(2.10)$(2.10)$(2.13)$(2.13)
Since the Company was in a loss position for all periods presented, basic net loss per share is the same as diluted net loss per share for all periods as the inclusion of all potential common shares outstanding would have been anti-dilutive. The
weighted-average impact of potentially dilutive securities that were not included in the diluted per share calculations because they would be anti-dilutive was as follows (in thousands):
Year Ended January 31,
202320242025
Options to purchase common stock92 2 — 
Restricted stock units425 470 402 
Common stock warrants— — 644 
517 472 1,046 
v3.25.1
Employee Benefit Plan
 12 Months Ended
Jan. 31, 2025
Postemployment Benefits [Abstract]  
Employee Benefit Plan Employee Benefit Plan
The Company has a defined contribution retirement savings plan qualified under Section 401(k) of the Internal Revenue Code (IRC), which is a pretax savings plan covering substantially all employees. Employees are eligible to participate beginning on the first day of the month following their first 30 days of employment. A portion of individual employee contributions are matched up to a certain percentage of the their pretax salary. The Company recorded expenses for contributions to its retirement savings plan of $4.4 million, $4.3 million and $4.0 million during the years ended January 31, 2023, 2024 and 2025, respectively.
v3.25.1
Subsequent Events
 12 Months Ended
Jan. 31, 2025
Subsequent Events [Abstract]  
Subsequent Events Subsequent Events
v3.25.1
Pay vs Performance Disclosure - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Pay vs Performance Disclosure      
Net loss $ (81,935) $ (75,569) $ (105,551)
v3.25.1
Insider Trading Arrangements
 3 Months Ended
Jan. 31, 2025
Trading Arrangements, by Individual  
Rule 10b5-1 Arrangement Adopted false
Non-Rule 10b5-1 Arrangement Adopted false
Rule 10b5-1 Arrangement Terminated false
Non-Rule 10b5-1 Arrangement Terminated false
v3.25.1
Insider Trading Policies and Procedures
 12 Months Ended
Jan. 31, 2025
Insider Trading Policies and Procedures [Line Items]  
Insider Trading Policies and Procedures Adopted true
v3.25.1
Cybersecurity Risk Management and Strategy Disclosure
 12 Months Ended
Jan. 31, 2025
Cybersecurity Risk Management, Strategy, and Governance [Line Items]  
Cybersecurity Risk Management Processes for Assessing, Identifying, and Managing Threats [Text Block]
Domo has an established cybersecurity risk management program intended to protect the confidentiality, integrity, and availability of its critical systems, internal networks, and information. This program implements policies, processes, and controls to respond to cybersecurity threats and mitigate business impacts. Management is responsible for day-to-day administration of Domo’s cybersecurity policies, processes, practices, and risk management.
Our board of directors recognizes the critical importance of maintaining the trust and confidence of our customers, clients, business partners and employees. Our board of directors is actively involved in oversight of our risk management program, and cybersecurity represents an important component of our overall approach to enterprise risk management (“ERM”).
We have established policies and processes for assessing, identifying, and managing material risk from cybersecurity threats, and have integrated these processes into our overall risk management systems and processes. We routinely assess risks from cybersecurity threats, including any potential unauthorized occurrence on or conducted through our information systems that may result in adverse effects on the confidentiality, integrity, or availability of our information systems or any information residing therein. Our cybersecurity policies, standards, processes, and practices are informed by recognized frameworks established by the National Institute of Standards and Technology, the International Organization for Standardization and an array of other applicable standards-setting bodies, which are integrated into a broader risk management framework and related processes. We also hold various security-related industry certifications and attestations that have been validated by external auditors, including SOC 1, SOC 2, ISO 27001, ISO 27018, HITRUST, HIPAA, and others.

We conduct annual risk assessments to identify cybersecurity threats, as well as assessments in the event of a material change in our business practices that may affect information systems that are vulnerable to such cybersecurity threats. These risk assessments include identification of reasonably foreseeable internal and external risks, the likelihood and potential damage that could result from such risks, and the sufficiency of existing policies, procedures, systems, and safeguards in place to manage such risks.

Following these risk assessments, we evaluate whether and how to re-design, implement, and maintain reasonable safeguards to minimize identified risks; reasonably address any identified gaps in existing safeguards; and regularly monitor the effectiveness of our safeguards. We devote significant resources and designate high-level personnel, including our Chief Information Security Officer who reports to our Chief Technology Officer, to manage the risk assessment and mitigation process.

As part of our overall risk management system, we monitor and test our safeguards and train our employees on these safeguards, in collaboration with human resources, IT, and management. Personnel at all levels and departments are made aware of our cybersecurity policies through trainings.

We engage assessors, consultants, and auditors in connection with our risk assessment processes. These service providers assist us to design and implement our cybersecurity policies and procedures, as well as to monitor and test our safeguards.
We require each third-party service provider which have access to or a relationship to our systems or data to certify that it has the ability to implement and maintain appropriate security measures, consistent with all applicable laws, to implement and maintain reasonable security measures in connection with their work with us, and to promptly report any suspected breach of its security measures that may affect our company.
Cybersecurity Risk Management Processes Integrated [Flag] true
Cybersecurity Risk Management Processes Integrated [Text Block] We have established policies and processes for assessing, identifying, and managing material risk from cybersecurity threats, and have integrated these processes into our overall risk management systems and processes.
Cybersecurity Risk Management Third Party Engaged [Flag] true
Cybersecurity Risk Third Party Oversight and Identification Processes [Flag] true
Cybersecurity Risk Materially Affected or Reasonably Likely to Materially Affect Registrant [Flag] false
Cybersecurity Risk Board of Directors Oversight [Text Block] One of the key functions of our board of directors is informed oversight of our risk management process, including risks from cybersecurity threats. Our board of directors is responsible for monitoring and assessing strategic risk exposure, and our executive officers are responsible for the day-to-day management of the material risks we face. Our board of directors administers its cybersecurity risk oversight function directly as a whole, as well as through the audit committee.
Cybersecurity Risk Board Committee or Subcommittee Responsible for Oversight [Text Block] Our board of directors administers its cybersecurity risk oversight function directly as a whole, as well as through the audit committee.
Cybersecurity Risk Process for Informing Board Committee or Subcommittee Responsible for Oversight [Text Block]
Our CISO provides quarterly briefings to the audit committee regarding our company’s cybersecurity risks and activities, including any recent cybersecurity incidents and related responses, cybersecurity systems testing, activities of third parties, and the like. Our audit committee provides regular updates to the board of directors on such reports.
Cybersecurity Risk Role of Management [Text Block]
We have a unified and centrally coordinated team, led by our Chief Information Security Officer (CISO), that is responsible for implementing and maintaining centralized cybersecurity and data protection practices in close coordination with executive leadership team including CEO, CTO, CFO, CLO, CHRO, COO, and other members of the senior leadership team. The CISO has extensive experience in the management of cybersecurity risk management programs, having served in various leadership roles in information technology and information security for over 18 years. He also holds an undergraduate degree in information systems and a master’s degree in business administration and accounting. We believe the Company’s business leaders, including our CEO, CFO, CTO, CHRO, COO, and CLO, who have experience managing cybersecurity risk at Domo and at similar companies, have the appropriate expertise, background and depth of experience to manage risks arising from cybersecurity threats. Reporting to our Chief Information Security Officer are several experienced security engineers, and governance, risk, and compliance professionals. In addition to our in-house cybersecurity capabilities, we also engage with external assessors, consultants, auditors, or other third parties to assist with assessing, identifying, and managing cybersecurity risks.

Our CISO and our management committee on cybersecurity (security steering committee) oversee our cybersecurity policies and processes, including those described in “Risk Management and Strategy” above. Some key processes by which our CISO and security steering committee are informed about and monitor the prevention, detection, mitigation, and remediation of cybersecurity incidents include the following:

•Identification and Reporting: We have implemented a robust, cross-functional approach to identifying, assessing, and managing cybersecurity threats and risks. Our program includes controls and procedures designed to properly identify, classify, and escalate cybersecurity risks to provide management with visibility and prioritization of risk mitigation efforts and to publicly report material cybersecurity incidents when appropriate.

•Threat Intelligence: We have established a Threat Intelligence team focused on profiling, intelligence collection, and threat analysis supporting our ongoing efforts to identify, assess and manage cybersecurity threats. The team’s input supports both near-term response to cybersecurity events, and long-term strategic planning and development of our cybersecurity risk management framework.

•Technical Safeguards: We deploy, maintain, and regularly monitor the effectiveness of technical safeguards that are designed to protect our information systems from cybersecurity threats. We make investments in core security capabilities, including awareness and training, identity and access, incident response, product security, cloud security, enterprise security, risk management, and supply chain risk, to enable us to better identify, protect, detect, respond to, and recover from evolving security threats. Our technical safeguards include firewalls, intrusion prevention and detection systems, anti-malware functionality and access controls, which are evaluated and improved through internal and external security assessments and cybersecurity threat intelligence. We regularly assess our safeguards through internal testing by our assurance teams. We also leverage external third-party testing (e.g., penetration testing, attack surface mapping, and security maturity assessments).

•Incident Response and Recovery Planning: We have established and maintain robust incident response, business continuity and disaster recovery plans designed to address our response to a cybersecurity incident. We conduct regular tabletop exercises involving multiple operational teams, including senior management, to test these plans and to familiarize personnel with their roles in a response scenario.

•Third-Party Risk Management: We maintain a robust, risk-based approach to identifying and overseeing cybersecurity threats presented by certain third parties, including vendors, service providers and other external users of our systems, as well as the systems of third parties that could adversely impact our business in the event of a significant cybersecurity incident affecting those third-party systems.

•Education and Awareness: We regularly provide employee training on security-related duties and responsibilities, including knowledge about how to recognize security incidents and how to proceed if an actual or suspected incident
should occur. This training is mandatory for employees across our organization and is intended to provide our employees and contractors with effective tools to address cybersecurity threats, and to communicate our evolving information security policies, standards, processes and practices.
Cybersecurity Risk Management Positions or Committees Responsible [Flag] true
Cybersecurity Risk Management Positions or Committees Responsible [Text Block] We have a unified and centrally coordinated team, led by our Chief Information Security Officer (CISO), that is responsible for implementing and maintaining centralized cybersecurity and data protection practices in close coordination with executive leadership team including CEO, CTO, CFO, CLO, CHRO, COO, and other members of the senior leadership team.
Cybersecurity Risk Management Expertise of Management Responsible [Text Block] The CISO has extensive experience in the management of cybersecurity risk management programs, having served in various leadership roles in information technology and information security for over 18 years. He also holds an undergraduate degree in information systems and a master’s degree in business administration and accounting.
Cybersecurity Risk Process for Informing Management or Committees Responsible [Text Block]
Our CISO and our management committee on cybersecurity (security steering committee) oversee our cybersecurity policies and processes, including those described in “Risk Management and Strategy” above. Some key processes by which our CISO and security steering committee are informed about and monitor the prevention, detection, mitigation, and remediation of cybersecurity incidents include the following:

•Identification and Reporting: We have implemented a robust, cross-functional approach to identifying, assessing, and managing cybersecurity threats and risks. Our program includes controls and procedures designed to properly identify, classify, and escalate cybersecurity risks to provide management with visibility and prioritization of risk mitigation efforts and to publicly report material cybersecurity incidents when appropriate.

•Threat Intelligence: We have established a Threat Intelligence team focused on profiling, intelligence collection, and threat analysis supporting our ongoing efforts to identify, assess and manage cybersecurity threats. The team’s input supports both near-term response to cybersecurity events, and long-term strategic planning and development of our cybersecurity risk management framework.

•Technical Safeguards: We deploy, maintain, and regularly monitor the effectiveness of technical safeguards that are designed to protect our information systems from cybersecurity threats. We make investments in core security capabilities, including awareness and training, identity and access, incident response, product security, cloud security, enterprise security, risk management, and supply chain risk, to enable us to better identify, protect, detect, respond to, and recover from evolving security threats. Our technical safeguards include firewalls, intrusion prevention and detection systems, anti-malware functionality and access controls, which are evaluated and improved through internal and external security assessments and cybersecurity threat intelligence. We regularly assess our safeguards through internal testing by our assurance teams. We also leverage external third-party testing (e.g., penetration testing, attack surface mapping, and security maturity assessments).

•Incident Response and Recovery Planning: We have established and maintain robust incident response, business continuity and disaster recovery plans designed to address our response to a cybersecurity incident. We conduct regular tabletop exercises involving multiple operational teams, including senior management, to test these plans and to familiarize personnel with their roles in a response scenario.

•Third-Party Risk Management: We maintain a robust, risk-based approach to identifying and overseeing cybersecurity threats presented by certain third parties, including vendors, service providers and other external users of our systems, as well as the systems of third parties that could adversely impact our business in the event of a significant cybersecurity incident affecting those third-party systems.

•Education and Awareness: We regularly provide employee training on security-related duties and responsibilities, including knowledge about how to recognize security incidents and how to proceed if an actual or suspected incident
should occur. This training is mandatory for employees across our organization and is intended to provide our employees and contractors with effective tools to address cybersecurity threats, and to communicate our evolving information security policies, standards, processes and practices.
Cybersecurity Risk Management Positions or Committees Responsible Report to Board [Flag] true
v3.25.1
Summary of Significant Accounting Policies (Policies)
 12 Months Ended
Jan. 31, 2025
Accounting Policies [Abstract]  
Basis of Presentation The accompanying consolidated financial statements, which include the accounts of the Company and its wholly owned subsidiaries, have been prepared in conformity with accounting principles generally accepted in the United States of America (GAAP). All intercompany balances and transactions have been eliminated in consolidation. The Company’s fiscal year ends on January 31.
Use of Estimates
Use of Estimates
The preparation of the consolidated financial statements in conformity with GAAP requires management to make estimates, judgments and assumptions that affect the amounts reported in the consolidated financial statements and the accompanying notes. The Company bases its estimates on historical experience and on other assumptions that its management believes are reasonable under the circumstances. Actual results could differ from those estimates. The Company’s estimates and judgments include the determination of standalone selling prices for the Company’s services, which are used to determine revenue recognition for arrangements with multiple performance obligations; the amortization period for deferred contract acquisition costs; valuation of the Company’s stock-based compensation and related service period; useful lives of fixed assets; fair value of warrants; capitalization and estimated useful life of internal-use software; the incremental borrowing rate used to calculate the present value of capitalized leases; evaluation for impairment of long-lived and intangible assets including goodwill; and the allowance for doubtful accounts and expected credit losses.
Foreign Currency
Foreign Currency
The functional currencies of the Company’s foreign subsidiaries are the respective local currencies. The cumulative effect of translation adjustments arising from the use of differing exchange rates from period to period is included in accumulated other comprehensive income within the consolidated balance sheets. Changes in the cumulative foreign translation adjustment are reported in the consolidated statements of stockholders’ deficit and the consolidated statements of comprehensive loss. Transactions denominated in currencies other than the functional currency are remeasured at the end of the period and when the related receivable or payable is settled, which may result in transaction gains or losses. Foreign currency transaction gains and losses are included in other expense, net in the consolidated statements of operations. All assets and liabilities denominated in a foreign currency are translated into U.S. dollars at the exchange rate on the balance sheet date. Revenue and expenses are translated at the average exchange rate during the period, and equity balances are translated using historical exchange rates.
Segment Information
Segment Information
The Company operates as one operating segment. The Company’s chief operating decision maker ("CODM") is its chief executive officer, who reviews financial information presented on a consolidated basis for purposes of making operating decisions, assessing financial performance and allocating resources. This financial information primarily includes consolidated GAAP and non-GAAP measures of profit and loss as well as certain consolidated balance sheet and cash flow measures. The measures most consistent with GAAP used by the CODM are consolidated net income (loss) and operating cash provided by (used in) operating activities. As a result of the CODM being regularly provided these measures on a consolidated basis, any significant financial segment information is inherently reflected in the Company's consolidated financial statements and related notes.
Cash, Cash Equivalents and Restricted Cash
Cash, Cash Equivalents, and Restricted Cash
Cash and cash equivalents consist of cash on hand, money market funds and highly liquid investments purchased with an original maturity date of 90 days or less from the date of purchase. The fair value of cash equivalents approximated their carrying value as of January 31, 2024 and January 31, 2025. Restricted cash is related to a letter of credit established in conjunction with an amendment to an existing lease agreement that was outstanding as of January 31, 2024. The letter of credit was canceled during the twelve months ended January 31, 2025.
Accounts Receivable
Accounts Receivable
Accounts receivable are recorded at the invoiced amount (net of allowance), do not require collateral, and do not bear interest. The Company’s payment terms generally provide that customers pay within 30 days of the invoice date.
Allowance for Credit Loss
The Company maintains an allowance for doubtful accounts and expected credit losses for amounts the Company does not expect to collect. In establishing the required allowance, management considers historical losses, current market conditions, customers’ financial condition and credit quality, the age of the receivables, and current payment patterns. Account balances are written off against the allowance after all means of collection have been exhausted and the potential for recovery is considered remote.
Contract Acquisition Costs, Revenue Recognition, Deferred Revenue and Cost of Revenue
Contract Acquisition Costs
Contract acquisition costs, net are stated at cost net of accumulated amortization and primarily consist of deferred sales commissions, which are considered incremental and recoverable costs of obtaining a contract with a customer. Contract acquisition costs for initial contracts are deferred and then amortized on a straight-line basis over the period of benefit, which the Company has determined to be approximately four years. The period of benefit is determined by taking into consideration contractual terms, expected customer life, changes in the Company's technology and other factors. Contract acquisition costs for renewal contracts are not commensurate with contract acquisition costs for initial contracts and are recorded as expense when incurred if the period of benefit is one year or less. If the period of benefit is greater than one year, costs are deferred and then amortized on a straight-line basis over the period of benefit, which the Company has determined to be two years. Contract acquisition costs related to professional services and other performance obligations with a period of benefit of one year or less are recorded as expense when incurred. Amortization of contract acquisition costs is included in sales and marketing expenses in the accompanying consolidated statements of operations.
Revenue Recognition
The Company derives revenue primarily from subscription revenue, which consists of consumption-based agreements and subscription-based agreements for its cloud-based platform. The Company also sells professional services. Revenue is recognized when control of these services is transferred to customers in an amount that reflects the consideration to which the Company expects to be entitled to in exchange for those services, net of sales taxes.
For sales through channel partners, the Company considers the channel partner to be the end customer for the purposes of revenue recognition as the Company's contractual relationships with channel partners do not depend on the sale of the Company's services to their customers and payment from the channel partner is not contingent on receiving payment from their customers. The Company's contractual relationships with channel partners do not allow returns, rebates, or price concessions.
Pricing is generally fixed at contract inception and therefore, the Company's contracts do not contain a significant amount of variable consideration.
Revenue recognition is determined through the following steps:
•Identification of the contract, or contracts, with a customer
•Identification of the performance obligations in the contract
•Determination of the transaction price
•Allocation of the transaction price to the performance obligations in the contract
•Recognition of revenue when, or as, performance obligations are satisfied
Subscription Revenue
Subscription revenue primarily consists of fees paid by customers to access the Company’s cloud-based platform, including support services, through both consumption-based agreements and subscription-based agreements. The majority of these agreements have multi-year contractual terms and a smaller percentage have annual contractual terms. Consumption-based agreements utilize a tiered pricing structure for an annual purchase commitment based upon an estimated volume of usage. Revenue from the annual purchase commitment in consumption-based agreements is recognized ratably over the related contractual term of the contract. Amounts for the annual purchase commitments do not carry over beyond each annual commitment period. Revenue for subscription-based agreements is a function of customers, platform tier, number of users, price per user, and transaction and data volumes. Revenue for subscription-based agreements is also recognized ratably over the related contractual term beginning on the date that the platform is made available to a customer. Access to the platform represents a series of distinct services as the Company continually provides access to and fulfills its obligation to the end
customer over the subscription term. The series of distinct services represents a single performance obligation that is satisfied over time. The Company recognizes revenue ratably because the customer receives and consumes the benefits of the platform throughout the contract period. The Company's contracts are generally non-cancelable.

Professional Services and Other Revenue
Professional services revenue consists of implementation services sold with new subscriptions as well as professional services sold separately. Other revenue includes training and education. Professional services arrangements are billed in advance, and revenue from these arrangements is recognized as the services are provided, generally based on hours incurred. Training and education revenue is also recognized as the services are provided.
Contracts with Multiple Performance Obligations
Most of the Company's contracts with new customers contain multiple performance obligations, generally consisting of subscriptions and professional services. For these contracts, individual performance obligations are accounted for separately if they are distinct. The transaction price is allocated to the separate performance obligations on a relative standalone selling price basis. Standalone selling prices are determined based on historical standalone selling prices, taking into consideration overall pricing objectives, market conditions and other factors, including contract value, customer demographics, platform tier, and the number and types of users within the contract.
Deferred Revenue
The Company's contracts are typically billed annually in advance. Deferred revenue includes amounts collected or billed in excess of revenue recognized. Deferred revenue is recognized as revenue as the related performance obligations are satisfied.
Deferred revenue that will be recognized during the succeeding twelve-month period is recorded as a current liability and the remaining portion is recorded as a noncurrent liability.
Cost of Revenue
Cost of subscription revenue consists primarily of third-party hosting services and data center capacity; employee-related costs directly associated with cloud infrastructure and customer support personnel, including salaries, benefits, bonuses and stock-based compensation; amortization expense associated with capitalized software development costs; depreciation expense associated with computer equipment and software; certain fees paid to various third parties for the use of their technology and services; and allocated overhead. Allocated overhead includes items such as information technology infrastructure, rent, and employee benefit costs.
Cost of professional services and other revenue consists primarily of employee-related costs associated with these services, including stock-based compensation; third-party consultant fees; and allocated overhead.
Property and Equipment, Net
Property and Equipment, Net
Property and equipment, net, are stated at cost less accumulated depreciation. Depreciation is calculated using the straight-line method over the estimated useful lives of the assets or over the related lease terms (if shorter). Repairs and maintenance costs are expensed as incurred.
The estimated useful lives of property and equipment are as follows:
Computer equipment and software
2-3 years
Furniture, vehicles and office equipment
3 years
Leasehold improvementsShorter of remaining lease term or estimated useful life
Leases
Leases
At the inception of a contract, the Company determines whether the contract is or contains a lease. Leases with a term greater than one year are recognized on the balance sheet as right-of-use (ROU) assets and lease liabilities. The Company has elected the short-term leases practical expedient which allows any leases with a term of 12 months or less to be considered short-term and thus not have an ROU asset or lease liability recognized on the balance sheet.
ROU assets represent the Company's right to use an underlying asset for the lease term and lease liabilities represent the obligation to make lease payments arising from the lease. Operating lease ROU assets and operating lease liabilities are recognized based on the present value of the future minimum lease payments over the lease term at commencement date. As these leases do not provide an implicit rate, the Company uses its incremental borrowing rate based on the information available at commencement date in determining the present value of lease payments. The incremental borrowing rate is the rate incurred to borrow on a collateralized basis over a similar term and amount equal to the lease payments in a similar economic environment. The operating lease ROU asset also includes any lease payments made in advance of lease expense and excludes lease incentives and initial direct costs incurred. Certain lease terms include options to terminate or extend the lease for periods of one to three years. The Company does not include these optional periods in its minimum lease terms or in the determination of the ROU assets and lease liabilities associated with these leases unless the options are reasonably certain to be exercised. Lease expense for minimum lease payments is recognized on a straight-line basis over the lease term. ROU assets are subject to evaluation for impairment or disposal on a basis consistent with other long-lived assets.
The Company has lease agreements with lease and non-lease components which the Company has elected to account for as a single lease component. On the lease commencement date, the Company establishes assets and liabilities for the present value of estimated future costs to retire long-lived assets at the termination or expiration of a lease. Such assets are depreciated over the lease term to operating expense.
Capitalized Internal-Use Software Costs
Capitalized Internal-Use Software Costs
The Company capitalizes certain costs related to development of its platform incurred during the application development stage. Costs related to preliminary project activities and post-implementation activities are expensed as incurred. Maintenance and training costs are also expensed as incurred. Capitalized costs are included in property and equipment.
Capitalized internal-use software is amortized generally as subscription cost of revenue, with a smaller portion related to operations amortized as research and development within operating expenses. All capitalized internal-use software is amortized on a straight-line basis over its estimated useful life, which is generally three years. Management evaluates the useful lives of these assets on an annual basis and tests for impairment whenever events or changes in circumstances occur that could impact the recoverability of these assets.
Goodwill and Intangible Assets
Goodwill and Intangible Assets
Goodwill represents the excess of the purchase price in a business combination over the fair value of net tangible and intangible assets acquired. Goodwill and indefinite-lived intangible assets are not amortized, but rather tested for impairment
at least annually on November 1 or more often if and when circumstances indicate that the carrying value may not be recoverable. Finite-lived intangible assets are amortized over their useful lives.
Goodwill is tested for impairment based on reporting units. The Company periodically reevaluates the business and has determined that it continues to operate in one segment, which is also considered the sole reporting unit. Therefore, goodwill is tested for impairment at the consolidated level.
The Company reviews its long-lived assets, including property and equipment, finite-lived intangible assets, and ROU assets for impairment whenever an event or change in facts and circumstances indicates that their carrying amounts may not be recoverable. Recoverability of these assets is measured by comparing the carrying amount to the estimated undiscounted future cash flows expected to be generated. If the carrying amount exceeds the undiscounted cash flows, the assets are determined to be impaired and an impairment charge is recognized as the amount by which the carrying amount exceeds fair value.
Advertising Costs
Advertising Costs
Advertising costs are expensed as incurred. Advertising expense was $13.9 million, $11.7 million and $9.0 million for the years ended January 31, 2023, 2024 and 2025, respectively.
Research and Development
Research and Development
Research and development expenses consist primarily of employee-related costs for the design and development of the Company's platform, contractor costs to supplement staff levels, third-party web services, consulting services, and allocated overhead. Research and development expenses, other than software development costs qualifying for capitalization, are expensed as incurred.
Stock-Based Compensation
Stock-Based Compensation
The Company has granted stock-based awards, consisting of stock options and restricted stock units, to its employees, certain consultants and certain members of its board of directors. The Company records stock-based compensation based on the grant date fair value of the awards, which include stock options and restricted stock units, and recognizes the fair value of those awards as expense using the straight-line method over the requisite service period of the award.
For restricted stock units that contain market conditions, the Company recognizes stock-based compensation based on the estimated grant date fair value of market condition awards using a Monte Carlo simulation, and the awards are expensed over the service period using an accelerated attribution method.
Stock-based compensation expense related to purchase rights issued under the 2018 Employee Stock Purchase Plan, as amended (ESPP) is based on the Black-Scholes option-pricing model fair value of the estimated number of awards as of the beginning of the offering period. Stock-based compensation expense is recognized using the straight-line method over the offering period.
The determination of the grant date fair value of stock-based awards is affected by the estimated fair value of the Company's common stock as well as other assumptions and judgments, which are estimated as follows:
•Fair Value Per Share of Common Stock. The Company determines the fair value of common stock as of each grant date using the market closing price of the Company's Class B common stock on the date of grant.
•Expected Term. The expected term is determined using the simplified method, which is calculated as the midpoint of the option’s contractual term and vesting period. The Company uses this method due to limited stock option exercise history. For the ESPP, the expected term is the beginning of the offering period to the end of each purchase period.
•Expected Volatility. The expected volatility is estimated based on the volatility of the Company's common stock over a period equivalent to the expected term of the awards.
•Risk-free Interest Rate. The risk-free interest rate is determined using U.S. Treasury rates with a similar term as the expected term of the option.
•Expected Dividend Yield. The Company has never declared or paid any cash dividends and does not presently plan to pay cash dividends in the foreseeable future. Consequently, the Company uses an expected dividend yield of zero.
Income Taxes
Income Taxes
The Company accounts for income taxes in accordance with the liability method of accounting for income taxes. Under this method, the Company recognizes a liability or asset for the deferred income tax consequences of all temporary differences between the tax basis of assets and liabilities and their reported amounts in the consolidated financial statements that will result in taxable or deductible amounts in future years when the reported amounts of the assets and liabilities are recovered or settled. These deferred income tax assets or liabilities are measured using the enacted tax rates that will be in effect when the differences are expected to affect taxable income.
Valuation allowances are provided when it is more-likely-than-not that some or all of the deferred income tax assets may not be realized. In assessing the need for a valuation allowance, the Company has considered its historical levels of income, expectations of future taxable income and ongoing tax planning strategies. Because of the uncertainty of the realization of its deferred tax assets, the Company has a full valuation allowance for domestic net deferred tax assets, including net operating loss carryforwards, and tax credits related primarily to research and development. Realization of its deferred tax assets is dependent primarily upon future U.S. taxable income.
Tax positions are recognized in the consolidated financial statements when it is more-likely-than-not the position will be sustained upon examination by the tax authorities. The Company’s policy for recording interest and penalties related to income taxes, including uncertain tax positions, is to record such items as a component of the provision for income taxes.
Concentration of Credit Risk and Significant Customers
Concentrations of Credit Risk and Significant Customers
Financial instruments that potentially subject the Company to concentrations of credit risk consist primarily of cash, cash equivalents, and accounts receivable. Cash denominated in currencies other than the United States dollar represented 28% and 32% of total cash, cash equivalents, and restricted cash as of January 31, 2024 and January 31, 2025, respectively.
The Company maintains its cash accounts with financial institutions where, at times, deposits exceed federal insured limits. The Company may invest its excess cash in money market funds, certificates of deposit, or in short-term investments consisting of highly-rated debt securities.
Concentration of Significant Customers
The Company is primarily dependent upon third parties in order to meet the uptime and performance requirements of its customers. Any disruption of or interference with the Company's use of these third parties would impact operations.
Net Loss Per Share
Net Loss per Share
The Company computes net loss per share using the two-class method required for multiple classes of common stock and participating securities. The rights, including the liquidation and dividend rights, of the Class A common stock and Class B common stock are substantially identical, other than voting rights. Accordingly, the Class A common stock and Class B common stock share equally in the Company’s net losses.
Basic net loss per share is computed by dividing net loss by the weighted-average number of shares of common stock outstanding during the period. Diluted net loss per share is computed by dividing net loss attributable to common stockholders by the weighted-average number of shares of common stock outstanding during the period increased by common shares that could be issued upon conversion or exercise of other outstanding securities to the extent those additional common shares would be dilutive. The dilutive effect of potentially dilutive securities is reflected in diluted net loss per share by application of the treasury stock method. During periods when the Company is in a net loss position, basic net loss per share is the same as diluted net loss per share as the effects of potentially dilutive securities are anti-dilutive.
Recent Accounting Pronouncements
Recent Accounting Pronouncements
In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures, which requires additional operating segment disclosures in annual and interim consolidated financial statements. For public business entities, this ASU is effective for fiscal years beginning after December 15, 2023 and for interim periods beginning after December 15, 2024 on a retrospective basis, with early adoption permitted. The Company adopted this standard during the year ended January 31, 2025 with no material impacts to its consolidated financial statements or related disclosures.
In December 2023, the FASB issued ASU No. 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures, which requires disclosures of disaggregated income taxes paid and the effective tax rate reconciliation. For public business entities, this ASU is effective for fiscal years beginning after December 15, 2024 on a retrospective or prospective basis. The Company is currently evaluating the impact of adopting ASU 2023-09.
In November 2024, the FASB issued ASU No. 2024-03, Income Statement - Reporting Comprehensive Income - Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expenses, which requires disaggregated disclosures of relevant income statement expenses to improve financial reporting by enhancing transparency in the notes to the financial statements, specifically regarding expense categories. For public business entities, this ASU is effective for fiscal year beginning after December 15, 2026 and interim periods beginning after December 15, 2027. The Company is currently evaluating the impact of adopting ASU 2023-09.
v3.25.1
Summary of Significant Accounting Policies (Tables)
 12 Months Ended
Jan. 31, 2025
Accounting Policies [Abstract]  
Schedule of Changes in Company's Allowance for Doubtful Accounts
Changes in the Company's allowance for doubtful accounts for the years ended January 31, 2023, 2024 and 2025 were as follows (in thousands):
Balance as of January 31, 2022$3,793 
Additions
3,019 
Write-offs
(4,728)
Balance as of January 31, 20232,084 
Additions
7,977 
Write-offs
(6,350)
Balance as of January 31, 20243,711 
Additions
6,528 
Write-offs
(6,769)
Balance as of January 31, 2025$3,470 
Schedule of Estimated Useful Lives of Property, Plant and Equipment
The estimated useful lives of property and equipment are as follows:
Computer equipment and software
2-3 years
Furniture, vehicles and office equipment
3 years
Leasehold improvementsShorter of remaining lease term or estimated useful life
Property and equipment, net consisted of the following (in thousands):
As of January 31,
20242025
Capitalized internal-use software development costs
$55,018$65,225
Computer equipment and software
1,9972,069
Leasehold improvements
3,9494,904
Furniture, vehicles and office equipment
1,1581,745
62,12273,943
Less accumulated depreciation and amortization
(35,119)(45,318)
$27,003$28,625
v3.25.1
Cash, Cash Equivalents and Restricted Cash (Tables)
 12 Months Ended
Jan. 31, 2025
Cash and Cash Equivalents [Abstract]  
Amortized Cost, Unrealized Gain (Losses) nd Estimated Fair Values of Cash Equivalents and Short-term Investments
The amortized cost and estimated fair value of the Company’s cash, cash equivalents, and restricted cash as of January 31, 2024 and January 31, 2025 were as follows (in thousands):
January 31, 2024
Amortized CostUnrealized GainUnrealized LossEstimated Fair Value
Cash$45,297 $— $— $45,297 
Cash equivalents:
Money market funds11,942 — — 11,942 
Restricted cash (1)
3,700 3,700 
Total cash, cash equivalents, and restricted cash$60,939 $— $— $60,939 
January 31, 2025
Amortized CostUnrealized GainUnrealized LossEstimated Fair Value
Cash$30,208 $— $— $30,208 
Cash equivalents:
Money market funds15,056 — — 15,056 
Total cash, cash equivalents, and restricted cash$45,264 $— $— $45,264 
    
(1)Related to a letter of credit that was outstanding as of January 31, 2024. See Footnote 12 "Commitments and Contingencies" for further details regarding this letter of credit.
v3.25.1
Fair Value Measurements (Tables)
 12 Months Ended
Jan. 31, 2025
Fair Value Disclosures [Abstract]  
Summary of Assets Measured at Fair Value on Recurring Basis
The following tables summarize the assets measured at fair value on a recurring basis as of January 31, 2024 and January 31, 2025 by level within the fair value hierarchy (in thousands):
January 31, 2024
Level 1Level 2Level 3Total
Cash equivalents:
Money market funds$11,942 $— $— $11,942 
Total cash equivalents$11,942 $— $— $11,942 
January 31, 2025
Level 1Level 2Level 3Total
Cash equivalents:
Money market funds$15,056 $— $— $15,056 
Total cash equivalents$15,056 $— $— $15,056 
Financial liability:
Warrants$— $— $11,208 $11,208 
Change in Fair Value of Warrant Liability
The changes in the fair value of the warrant liability were as follows (in thousands):
Balance as of January 31, 2024$— 
Issuance of Class B common stock warrants11,058 
Change in fair value of Class B common stock warrants150 
Balance as of January 31, 2025$11,208 
Schedule of Valuation Assumptions Used in Warrant Liabilities
The value of the warrant liabilities are estimated using the Black-Scholes option-pricing model with the following assumptions:
Year ended January 31,
2025
Expected stock price volatility
70% - 79%
Expected term
3.0 - 4.0 years
Risk-free interest rate
3.81% - 4.80%
Expected dividend yield—
v3.25.1
Property and Equipment (Tables)
 12 Months Ended
Jan. 31, 2025
Property, Plant and Equipment [Abstract]  
Schedule of Property and Equipment
The estimated useful lives of property and equipment are as follows:
Computer equipment and software
2-3 years
Furniture, vehicles and office equipment
3 years
Leasehold improvementsShorter of remaining lease term or estimated useful life
Property and equipment, net consisted of the following (in thousands):
As of January 31,
20242025
Capitalized internal-use software development costs
$55,018$65,225
Computer equipment and software
1,9972,069
Leasehold improvements
3,9494,904
Furniture, vehicles and office equipment
1,1581,745
62,12273,943
Less accumulated depreciation and amortization
(35,119)(45,318)
$27,003$28,625
v3.25.1
Intangible Assets (Tables)
 12 Months Ended
Jan. 31, 2025
Goodwill and Intangible Assets Disclosure [Abstract]  
Schedule of Finite-lived Intangible Assets
Intangible assets consisted of the following (in thousands):
As of January 31,
20242025
Intellectual property excluding patents
$2,484$2,437
Patents
950950
3,4343,387
Less accumulated amortization
(694)(1,262)
$2,740$2,125
Schedule of Future Amortization Expense
As of January 31, 2025, future amortization expense for definite-lived intangible assets is estimated to be as follows (in thousands):
Year Ending January 31,
2026568
2027563
2028498
2029496
$2,125
v3.25.1
Accrued Expenses and Other Current Liabilities (Tables)
 12 Months Ended
Jan. 31, 2025
Payables and Accruals [Abstract]  
Schedule of Accrued Expenses and Other Current Liabilities
Accrued expenses and other current liabilities consisted of the following (in thousands):
As of January 31,
20242025
Accrued expenses
$16,284$14,203
Warrant liability
—11,208
Accrued bonus
8,0578,872
Accrued commissions
4,6778,297
Accrued payroll and benefits
4,5415,047
Short-term payable financing liability
—4,435
Accrued payroll taxes
2,4752,082
Sales and other taxes payable
1,3391,798
Employee stock purchase plan liability
1,8261,276
Other accrued liabilities
4,2313,691
$43,430$60,909
v3.25.1
Leases (Tables)
 12 Months Ended
Jan. 31, 2025
Leases [Abstract]  
Components of Lease Expense
Components of lease expense are summarized as follows (in thousands):
Year Ended January 31,
202320242025
Operating lease expense$7,042 $6,131 $5,999 
Short-term lease expense1,274 1,522 1,177 
Total lease expense$8,316$7,653$7,176
Lease term and discount rate information are summarized as follows:
As of January 31, 2025
Weighted average remaining lease term (years)2.2
Weighted average discount rate11.1%
Maturities of Lease Liabilities
Maturities of lease liabilities as of January 31, 2025 were as follows (in thousands):
Year Ending January 31:
2026$6,686 
20276,367 
20281,833 
Total lease payments14,886
Less imputed interest(1,460)
Present value of lease liabilities$13,426
v3.25.1
Deferred Revenue and Performance Obligations (Tables)
 12 Months Ended
Jan. 31, 2025
Revenue from Contract with Customer [Abstract]  
Schedule of Changes in Deferred Revenue Balance
Significant changes in the Company's deferred revenue balance for the years ended January 31, 2023, 2024 and 2025 were as follows (in thousands):
Balance as of January 31, 2022$170,755 
Revenue recognized that was included in the deferred revenue balance at the beginning of the period
(166,453)
Increase due to billings excluding amounts recognized as revenue during the period
181,580 
Balance as of January 31, 2023185,882 
Revenue recognized that was included in the deferred revenue balance at the beginning of the period
(184,029)
Increase due to billings excluding amounts recognized as revenue during the period
186,133 
Balance as of January 31, 2024187,986 
Revenue recognized that was included in the deferred revenue balance at the beginning of the period(186,502)
Increase due to billings excluding amounts recognized as revenue during the period179,620 
Balance as of January 31, 2025$181,104 
v3.25.1
Geographic Information (Tables)
 12 Months Ended
Jan. 31, 2025
Revenue from Contract with Customer [Abstract]  
Schedule of Revenue by Geographic Area The following table sets forth revenue by geographic area (in thousands):
 Year Ended January 31,
 202320242025
United States$241,753 $253,030 $252,225 
International66,892 65,959 64,819 
Total$308,645 $318,989 $317,044 
Percentage of revenue by geographic area:
United States78 %79 %80 %
International22 %21 %20 %
v3.25.1
Debt (Tables)
 12 Months Ended
Jan. 31, 2025
Debt Disclosure [Abstract]  
Schedule of Long-term Debt
The balances in long-term debt consisted of the following (in thousands):
As of January 31,
20242025
Principal$116,336 $128,238 
Less: unamortized debt issuance costs(2,802)(10,570)
Net carrying amount$113,534 $117,668 
v3.25.1
Equity Incentive Plans (Tables)
 12 Months Ended
Jan. 31, 2025
Share-Based Payment Arrangement [Abstract]  
Schedule of Recognized Stock-based Compensation Expense
The Company recognized stock-based compensation expense related to its equity incentive plans as follows (in thousands):
Year Ended January 31,
202320242025
Cost of revenue:
Subscription
$2,676$2,810$3,190
Professional services and other
1,8221,7351,223
Sales and marketing
30,63625,01519,995
Research and development
24,33519,52018,245
General and administrative
23,68014,56515,892
Other expense, net
710703821 
Total
$83,859 $64,348 $59,366 
Schedule of Outstanding Stock Options and Related Activity
The following table sets forth the outstanding common stock options and related activity for the years ended January 31, 2023, 2024 and 2025:
Shares
Subject to Outstanding Options		Weighted- Average Exercise
Price per Share		Weighted-Average Remaining Contractual Term (years)Aggregate Intrinsic Value (in thousands)
Outstanding as of January 31, 2022963,288 $26.16 2.9$20,166 
Exercised(47,389)18.17 
Expired(39,615)30.48 
Outstanding as of January 31, 2023876,28426.401.959
Exercised(7,638)8.40 
Expired(75,332)26.95 
Outstanding as of January 31, 2024793,31426.52 1.0$—
Exercised— — 
Expired(722,461)25.59
Outstanding as of January 31, 202570,853$36.061.7$—
Schedule of Outstanding RSUs and Related Activity
The following table sets forth the outstanding RSUs and related activity for the years ended January 31, 2023, 2024 and 2025:
Number of Shares Weighted- Average Grant Date Fair Value
Outstanding as of January 31, 20224,338,619 $55.40 
Granted2,314,571 39.46 
Vested(1,630,656)51.26 
Canceled(1,128,440)53.27 
Outstanding as of January 31, 20233,894,094 48.27 
Granted3,523,844 14.38 
Vested(1,742,989)46.69 
Canceled(948,659)38.85 
Outstanding as of January 31, 20244,726,29025.61 
Granted3,367,1047.96 
Vested(2,378,046)27.46 
Canceled(645,187)26.56 
Outstanding as of January 31, 20255,070,161$13.91 
Schedule of Weighted-average Assumptions Used in Determining Grant-date Fair Value of ESPP Purchase Rights
The fair value of the purchase rights for the ESPP are estimated on the date of grant using the Black-Scholes option-pricing model with the following assumptions:
Year Ended January 31,
2023
2024
2025
Expected stock price volatility
60% - 90%
74% - 93%
45% - 65%
Expected term
0.5 - 1.0 year
0.5 - 1.0 year
0.5 - 1.0 year
Risk-free interest rate
1.09% - 4.05%
4.60% - 5.58%
3.96% - 5.36%
Expected dividend yield–––
v3.25.1
Income Taxes (Tables)
 12 Months Ended
Jan. 31, 2025
Income Tax Disclosure [Abstract]  
Schedule of Components of Income Tax Provision
The components of the income tax provision were as follows (in thousands):
Year Ended January 31,
202320242025
Current income provision:
State$135 $81 $92 
Foreign586884868
721965960
Deferred income tax provision:
Foreign458292250
Provision for income taxes$1,179$1,257$1,210
Schedule of Effective Income Tax Rate Reconciliation
Total income tax expense differed from the amounts computed by applying the U.S. federal income tax rate to income before income tax expense as a result of the following (in thousands):
Year Ended January 31,
202320242025
Tax benefit at U.S. federal statutory rate(1)
$(21,918)$(15,606)$(16,952)
State income taxes, net of federal tax benefit(5,325)(1,587)(3,188)
Non-deductible expenses3,168 1,077 2,451 
Foreign tax differential7 183 340 
Stock-based compensation10,730 14,272 11,370 
Research and development credits(1,839)(2,777)(1,386)
Change in valuation allowance16,260 6,411 5,757 
Foreign withholding taxes82 245 220 
Other14 (961)2,598 
Provision for income taxes$1,179 $1,257 $1,210 

(1) The statutory tax rate used in this analysis was 21% for the years ended January 31, 2023, 2024 and 2025.
Schedule of Deferred Tax Assets and Liabilities
The tax effects of temporary differences that give rise to significant portions of the deferred tax assets and liabilities were as follows (in thousands):
As of January 31,
20242025
Deferred tax assets:
Net operating loss carryforwards$315,082 $316,434 
Research and development credit carryforwards25,013 26,398 
174 Expense21,403 22,899 
163(j) interest limitation16,759 20,044 
Stock based compensation6,992 5,077 
Lease liability3,969 3,663 
Deferred revenue682 712 
Accruals and other reserves502 618 
Foreign acquisition costs33 — 
Other515 717 
Gross deferred tax assets390,950 396,562 
Valuation allowance(375,505)(381,262)
Total deferred tax assets, net of valuation allowance15,445 15,300 
Deferred tax liabilities:
Contract acquisition costs(8,306)(8,452)
Capitalized software(4,583)(4,843)
Right-of-use assets(2,923)(2,845)
Basis difference in intangible assets(350)(268)
Other(190)— 
Total deferred tax liabilities(16,352)(16,408)
Net deferred tax liabilities$(907)$(1,108)
Schedule of Unrecognized Tax Benefits Roll Forward
During the fiscal years ended years ended January 31, 2023, 2024 and 2025, the aggregate changes in the total gross amount of unrecognized tax benefits were as follows (in thousands):
Year Ended January 31,
202320242025
Beginning balance$7,236 $7,868 $8,839 
Increase in unrecognized tax benefits taken in prior years663 640 — 
(Decrease) increase in unrecognized tax benefits related to current year(31)331 491 
$7,868 $8,839 $9,330 
v3.25.1
Net Loss Per Share (Tables)
 12 Months Ended
Jan. 31, 2025
Earnings Per Share [Abstract]  
Schedule of Computation of Net Loss Per Share
The following table sets forth the calculation of basic and diluted net loss per share during the periods presented (in thousands, except per share amounts):
Year Ended January 31,
202320242025
Class AClass BClass AClass BClass AClass B
Numerator:
Net loss$(10,106)$(95,445)$(6,842)$(68,727)$(6,946)$(74,989)
Denominator:
Weighted-average number of shares used in computing net loss per share, basic and diluted3,264 30,828 3,264 32,786 3,264 35,237 
Net loss per share, basic and diluted$(3.10)$(3.10)$(2.10)$(2.10)$(2.13)$(2.13)
Schedule of Antidilutive Securities Excluded from Computation of Net Loss Per Share The
weighted-average impact of potentially dilutive securities that were not included in the diluted per share calculations because they would be anti-dilutive was as follows (in thousands):
Year Ended January 31,
202320242025
Options to purchase common stock92 2 — 
Restricted stock units425 470 402 
Common stock warrants— — 644 
517 472 1,046 
v3.25.1
Overview and Basis of Presentation (Details)
 12 Months Ended
Jan. 31, 2025
segment
Organization, Consolidation and Presentation of Financial Statements [Abstract]  
Number of operating segments 1
v3.25.1
Summary of Significant Accounting Policies - Narrative (Details)
 12 Months Ended
Jan. 31, 2025
USD ($)
segment
Jan. 31, 2024
USD ($)
Jan. 31, 2023
USD ($)
Finite-Lived Intangible Assets [Line Items]      
Amortization period for initial contracts for capitalized contract acquisition costs 4 years    
Amortization period for renewal contracts for capitalized contract acquisition costs 2 years    
Amortization of expense related to contract acquisition costs $ 17,500,000 $ 17,800,000 $ 17,100,000
Impairment charge in relation to contract acquisition costs $ 0 0 0
Number of operating segments | segment 1    
Goodwill acquired $ 0 0 0
Impairment charges for goodwill or long-lived assets 0 0 0
Advertising expense $ 9,000,000.0 $ 11,700,000 $ 13,900,000
Foreign Currency Cash Concentration Risk | Cash and Cash Equivalents | Currency other than United States dollar      
Finite-Lived Intangible Assets [Line Items]      
Concentration risk percentage 32.00% 28.00%  
Capitalized internal-use software development costs      
Finite-Lived Intangible Assets [Line Items]      
Estimated useful life of intangible assets 3 years    
Minimum      
Finite-Lived Intangible Assets [Line Items]      
Lease renewal terms 1 year    
Maximum      
Finite-Lived Intangible Assets [Line Items]      
Lease renewal terms 3 years    
v3.25.1
Summary of Significant Accounting Policies - Schedule of Changes in Company's Allowance for Doubtful Accounts (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Accounts Receivable, Allowance for Credit Loss [Roll Forward]      
Beginning balance $ 3,711 $ 2,084 $ 3,793
Additions 6,528 7,977 3,019
Write-offs (6,769) (6,350) (4,728)
Ending balance $ 3,470 $ 3,711 $ 2,084
v3.25.1
Summary of Significant Accounting Policies - Property and Equipment (Details)
Jan. 31, 2025
Computer equipment and software | Minimum  
Property, Plant and Equipment [Line Items]  
Estimated useful lives of property and equipment 2 years
Computer equipment and software | Maximum  
Property, Plant and Equipment [Line Items]  
Estimated useful lives of property and equipment 3 years
Furniture, vehicles and office equipment  
Property, Plant and Equipment [Line Items]  
Estimated useful lives of property and equipment 3 years
v3.25.1
Cash, Cash Equivalents and Restricted Cash - Amortized Cost, Unrealized Gain (Losses) and Estimated Fair Values (Details) - USD ($)
$ in Thousands
Jan. 31, 2025
Jan. 31, 2024
Cash and Cash Equivalents [Line Items]    
Restricted cash   $ 3,700
Total cash, cash equivalents, and restricted cash $ 45,264 60,939
Cash    
Cash and Cash Equivalents [Line Items]    
Cash 30,208 45,297
Money market funds    
Cash and Cash Equivalents [Line Items]    
Cash equivalents $ 15,056 $ 11,942
v3.25.1
Fair Value Measurements - Assets and Liabilities Measured at Fair Value on Recurring Basis (Details) - Recurring Basis - USD ($)
$ in Thousands
Jan. 31, 2025
Jan. 31, 2024
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Total cash equivalents $ 15,056 $ 11,942
Warrants 11,208  
Level 1    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Total cash equivalents 15,056 11,942
Warrants 0  
Level 2    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Total cash equivalents 0 0
Warrants 0  
Level 3    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Total cash equivalents 0 0
Warrants 11,208  
Money market funds    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Total cash equivalents 15,056 11,942
Money market funds | Level 1    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Total cash equivalents 15,056 11,942
Money market funds | Level 2    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Total cash equivalents 0 0
Money market funds | Level 3    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Total cash equivalents $ 0 $ 0
v3.25.1
Fair Value Measurements - Changes in Fair Value of Level 3 Instruments (Details) - Warrant
$ in Thousands
 12 Months Ended
Jan. 31, 2025
USD ($)
Changes in Fair Value of Level 3 Instruments  
Beginning balance $ 0
Issuance of Class B common stock warrants 11,058
Change in fair value of Class B common stock warrants 150
Ending balance $ 11,208
v3.25.1
Fair Value Measurements - Assumptions Used to Measure Level 3 Instruments at Fair Value (Details)
Jan. 31, 2025
Minimum  
Fair Value Measurement Inputs and Valuation Techniques [Line Items]  
Expected term 3 years
Maximum  
Fair Value Measurement Inputs and Valuation Techniques [Line Items]  
Expected term 4 years
Expected stock price volatility | Minimum  
Fair Value Measurement Inputs and Valuation Techniques [Line Items]  
Measurement input assumptions used for warrants outstanding (percent) 0.70
Expected stock price volatility | Maximum  
Fair Value Measurement Inputs and Valuation Techniques [Line Items]  
Measurement input assumptions used for warrants outstanding (percent) 0.79
Risk-free interest rate | Minimum  
Fair Value Measurement Inputs and Valuation Techniques [Line Items]  
Measurement input assumptions used for warrants outstanding (percent) 0.0381
Risk-free interest rate | Maximum  
Fair Value Measurement Inputs and Valuation Techniques [Line Items]  
Measurement input assumptions used for warrants outstanding (percent) 0.0480
Expected dividend yield  
Fair Value Measurement Inputs and Valuation Techniques [Line Items]  
Measurement input assumptions used for warrants outstanding (percent) 0
v3.25.1
Property and Equipment (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Property, Plant and Equipment [Line Items]      
Property and equipment, gross $ 73,943 $ 62,122  
Less accumulated depreciation and amortization (45,318) (35,119)  
Property and equipment, net 28,625 27,003  
Depreciation, excluding exchange rate effect 8,700 6,500 $ 5,400
Software development costs capitalized 10,400 11,100 8,200
Capitalized software development costs amortized 7,000 5,400 $ 5,000
Capitalized internal-use software development costs      
Property, Plant and Equipment [Line Items]      
Property and equipment, gross 65,225 55,018  
Computer equipment and software      
Property, Plant and Equipment [Line Items]      
Property and equipment, gross 2,069 1,997  
Leasehold improvements      
Property, Plant and Equipment [Line Items]      
Property and equipment, gross 4,904 3,949  
Furniture, vehicles and office equipment      
Property, Plant and Equipment [Line Items]      
Property and equipment, gross $ 1,745 $ 1,158  
v3.25.1
Intangible Assets - Schedule of Intangible Assets (Details) - USD ($)
$ in Thousands
Jan. 31, 2025
Jan. 31, 2024
Finite-Lived Intangible Assets [Line Items]    
Intangible assets, gross $ 3,387 $ 3,434
Less accumulated amortization (1,262) (694)
Intangible assets, net 2,125 2,740
Intellectual property excluding patents    
Finite-Lived Intangible Assets [Line Items]    
Intangible assets, gross 2,437 2,484
Patents    
Finite-Lived Intangible Assets [Line Items]    
Intangible assets, gross $ 950 $ 950
v3.25.1
Intangible Assets - Narrative (Details) - USD ($)
$ in Millions
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Finite-Lived Intangible Assets [Line Items]      
Amortization of intangible assets $ 0.6 $ 0.1 $ 0.1
Patents      
Finite-Lived Intangible Assets [Line Items]      
Weighted-average amortization period 2 years 4 months 24 days    
Intellectual property excluding patents      
Finite-Lived Intangible Assets [Line Items]      
Weighted-average amortization period 4 years    
v3.25.1
Intangible Assets - Future Amortization Expense (Details) - USD ($)
$ in Thousands
Jan. 31, 2025
Jan. 31, 2024
Year Ending January 31,    
2026 $ 568  
2027 563  
2028 498  
2029 496  
Intangible assets, net $ 2,125 $ 2,740
v3.25.1
Accrued Expenses and Other Current Liabilities (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Payables and Accruals [Abstract]    
Accrued expenses $ 14,203 $ 16,284
Warrant liability 11,208 0
Accrued bonus 8,872 8,057
Accrued commissions 8,297 4,677
Accrued payroll and benefits 5,047 4,541
Short-term payable financing liability 4,435 0
Accrued payroll taxes 2,082 2,475
Sales and other taxes payable 1,798 1,339
Employee stock purchase plan liability 1,276 1,826
Other accrued liabilities 3,691 4,231
Accrued expenses and other current liabilities $ 60,909 $ 43,430
Minimum    
Short-Term Debt [Line Items]    
Short-term payable financing agreement, assumed responsibility, period 30 days  
Maximum    
Short-Term Debt [Line Items]    
Short-term payable financing agreement, assumed responsibility, period 60 days  
v3.25.1
Leases - Components of Lease Expense (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Leases [Abstract]      
Operating lease expense $ 5,999 $ 6,131 $ 7,042
Short-term lease expense 1,177 1,522 1,274
Total lease expense $ 7,176 $ 7,653 $ 8,316
Weighted average remaining lease term (years) 2 years 2 months 12 days    
Weighted average discount rate 11.10%    
v3.25.1
Leases - Maturities of Lease Liabilities (Details) - USD ($)
$ in Thousands
Jan. 31, 2025
Sep. 30, 2024
Leases [Abstract]    
2025 $ 6,686  
2027 6,367  
2028 1,833  
Total lease payments 14,886 $ 5,800
Less imputed interest (1,460)  
Present value of lease liabilities $ 13,426  
v3.25.1
Leases - Narrative (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Sep. 30, 2024
Leases [Abstract]        
Cash paid for operating lease liabilities $ 7,200 $ 7,100 $ 6,500  
Sublease income expected to be received 3,000      
Sublease income 900 $ 1,800 $ 400  
Lease term       3 years
Total lease payments $ 14,886     $ 5,800
v3.25.1
Deferred Revenue and Performance Obligations - Schedule (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Contract with Customer, Liability, Increase (Decrease) [Roll Forward]      
Deferred revenue, beginning balance $ 187,986 $ 185,882 $ 170,755
Revenue recognized that was included in the deferred revenue balance at the beginning of the period (186,502) (184,029) (166,453)
Increase due to billings excluding amounts recognized as revenue during the period 179,620 186,133 181,580
Deferred revenue, ending balance $ 181,104 $ 187,986 $ 185,882
v3.25.1
Deferred Revenue and Performance Obligations - Narrative (Details)
$ in Millions
Jan. 31, 2025
USD ($)
Subscription  
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]  
Revenue expected to be recognized from remaining performance obligations $ 403.6
Subscription | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-02-01  
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]  
Revenue expected to be recognized from remaining performance obligations $ 225.1
Expected satisfaction period for remaining revenue performance obligations 12 months
Professional services and other  
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]  
Revenue expected to be recognized from remaining performance obligations $ 20.2
Professional services and other | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-02-01  
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]  
Revenue expected to be recognized from remaining performance obligations $ 17.1
Expected satisfaction period for remaining revenue performance obligations 12 months
v3.25.1
Geographic Information - Revenue by Geographic Area (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Concentration Risk [Line Items]      
Total revenue $ 317,044 $ 318,989 $ 308,645
United States      
Concentration Risk [Line Items]      
Total revenue $ 252,225 $ 253,030 $ 241,753
United States | Revenue | Geographic concentration      
Concentration Risk [Line Items]      
Concentration risk percentage 80.00% 79.00% 78.00%
International      
Concentration Risk [Line Items]      
Total revenue $ 64,819 $ 65,959 $ 66,892
International | Revenue | Geographic concentration      
Concentration Risk [Line Items]      
Concentration risk percentage 20.00% 21.00% 22.00%
v3.25.1
Debt - Narrative (Details) - USD ($)
$ / shares in Units, $ in Thousands
 1 Months Ended 12 Months Ended
Aug. 31, 2024
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Feb. 29, 2024
Aug. 31, 2020
Line of Credit Facility [Line Items]            
Loss on extinguishment of debt $ (1,900) $ (1,850) $ 0 $ 0    
Interest expense incurred   $ 19,800 19,300 15,500    
Term Loan | Amended Credit Facility            
Line of Credit Facility [Line Items]            
Amendment fee $ 7,300          
Accrued interest           $ 2,300
Amendment fee and accrued interest           7,300
Interest rate of portion of outstanding principal accruing interest at fixed rate (percent) 9.50%          
Minimum interest rate of portion of outstanding principal accruing interest at floating rate (percent)   8.00%        
Interest rate (percent) 9.50%          
Monthly minimum liquidity covenant   $ 25,000        
Term Loan | Amended Credit Facility | SOFR            
Line of Credit Facility [Line Items]            
Minimum interest rate of portion of outstanding principal accruing interest at floating rate (percent)   2.50%        
Spread on variable rate (percent)   1.00%        
Term Loan | Amended Credit Facility | Fed Funds Effective Rate            
Line of Credit Facility [Line Items]            
Spread on variable rate (percent)   0.50%        
Class B Common Stock Warrants Expiring 2028            
Line of Credit Facility [Line Items]            
Exercise price of warrants (in usd per share)   $ 0.01        
Number of shares that can be purchased (shares)   1,211,954     189,036  
Class B Common Stock Warrants - Credit Facility            
Line of Credit Facility [Line Items]            
Exercise price of warrants (in usd per share) $ 0.01          
Number of shares that can be purchased (shares) 1,022,918          
Secured credit facility            
Line of Credit Facility [Line Items]            
Borrowing capacity under credit facility   $ 125,300        
Secured credit facility | Term Loan | Amended Credit Facility            
Line of Credit Facility [Line Items]            
Required closing fee under line of credit $ 7,000          
Interest rate of portion of outstanding principal accruing interest at fixed rate (percent)   5.00%        
Minimum interest rate of portion of outstanding principal accruing interest at floating rate (percent)   7.00%        
Interest rate at period end (percent)   7.50%        
Interest capitalized   $ 4,500 $ 2,900 $ 2,800    
Secured credit facility | Term Loan | Amended Credit Facility | Prime Rate            
Line of Credit Facility [Line Items]            
Spread on variable rate (percent)   2.75%        
Secured credit facility | Line of Credit | Amended Credit Facility            
Line of Credit Facility [Line Items]            
Amendment fee           $ 5,000
Annualized recurring revenue as ratio of Company's aggregate revenue for preceding quarter   4        
Discount periods netted from calculation of annualized revenue   1 year        
v3.25.1
Debt - Schedule of Long-term Debt (Details) - USD ($)
$ in Thousands
Jan. 31, 2025
Jan. 31, 2024
Debt Disclosure [Abstract]    
Principal $ 128,238 $ 116,336
Less: unamortized debt issuance costs (10,570) (2,802)
Net carrying amount $ 117,668 $ 113,534
v3.25.1
Commitments and Contingencies - Narrative (Details) - USD ($)
$ in Millions
Jan. 31, 2025
Sep. 30, 2022
Commitments and Contingencies Disclosure [Abstract]    
Letter of credit   $ 3.7
Non-cancelable commitments $ 52.3  
v3.25.1
Stockholders' Deficit - Narrative (Details)
$ / shares in Units, $ in Millions
Jan. 31, 2025
vote
class
$ / shares
shares
Sep. 20, 2024
USD ($)
Sep. 06, 2024
USD ($)
Feb. 29, 2024
shares
Jan. 31, 2024
shares
Class of Stock [Line Items]          
Preferred stock authorized (shares) 10,000,000       10,000,000
Preferred stock issued (shares) 0       0
Preferred stock outstanding (shares) 0       0
Number of classes of common stock | class 2        
Sale of stock, value of shares that can be sold | $   $ 300.0      
Class B Common Stock Warrants Expiring 2026          
Class of Stock [Line Items]          
Number of shares that can be purchased (shares) 3,333        
Exercise price of warrants (in usd per share) | $ / shares $ 34.35        
Class B Common Stock Warrants Expiring 2028          
Class of Stock [Line Items]          
Number of shares that can be purchased (shares) 1,211,954     189,036  
Exercise price of warrants (in usd per share) | $ / shares $ 0.01        
Class A Common Stock          
Class of Stock [Line Items]          
Number of votes each share is entitled to | vote 40        
Shares to be issued upon conversion (shares) 1        
Common stock authorized (shares) 3,263,659       3,263,659
Common stock issued (shares) 3,263,659       3,263,659
Common stock outstanding (shares) 3,264,000       3,263,659
Class B Common Stock          
Class of Stock [Line Items]          
Number of votes each share is entitled to | vote 1        
Common stock authorized (shares) 500,000,000       500,000,000
Common stock issued (shares) 36,190,448       33,655,756
Common stock outstanding (shares) 36,190,448       33,655,756
Class B Common Stock | At The Market Offering          
Class of Stock [Line Items]          
Sale of stock, aggregate amount to be sold | $     $ 150.0    
Commissions (as a percent of gross proceeds)     3.00%    
v3.25.1
Equity Incentive Plans - Narrative (Details)
$ in Millions
 1 Months Ended 12 Months Ended
Jun. 30, 2018
shares
Jan. 31, 2025
USD ($)
purchase_period
shares
Jan. 31, 2024
USD ($)
shares
Jan. 31, 2023
USD ($)
shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Options granted in period (shares)   0 0 0
Intrinsic value of options exercised | $     $ 0.0 $ 1.5
Options        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Vesting period   4 years    
Term of award   ten years    
Restricted stock units        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Compensation cost not yet recognized | $   $ 61.2    
Recognition period for compensation cost not yet recognized   2 years 1 month 6 days    
Restricted stock units | Minimum        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Service condition satisfaction period   3 years    
Restricted stock units | Minimum | Cliff vesting in one or two years and quarterly vesting afterwards        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Vesting period   1 year    
Restricted stock units | Maximum        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Service condition satisfaction period   4 years    
Restricted stock units | Maximum | Cliff vesting in one or two years and quarterly vesting afterwards        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Vesting period   2 years    
2018 Plan | Common Class A and Common Class B        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Percentage of outstanding shares (percent) 5.00%      
2018 Plan | Class B Common Stock        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Additional shares authorized (shares) 3,500,000 1,845,970    
Common stock reserved for future issuance (shares)   3,079,396    
Employee Stock Purchase Plan | ESPP        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Compensation cost not yet recognized | $   $ 0.4    
Recognition period for compensation cost not yet recognized   6 months    
Duration of overlapping offering periods   12 months    
Number of purchase periods in each offering period | purchase_period   2    
Duration of purchase periods   6 months    
Share purchase price as percentage of fair value of common stock (percent)   25.00%    
Maximum annual contributions via payroll deductions (shares)   300    
Percentage of eligible compensation (percent)   85.00%    
Number of shares available for grant (shares)   290,360    
Employee Stock Purchase Plan | Common Class A and Common Class B | ESPP        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Percentage of outstanding shares (percent)       1.50%
Employee Stock Purchase Plan | Class B Common Stock | ESPP        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Additional shares authorized (shares) 1,050,000 553,791    
Common stock reserved for future issuance (shares)   471,002    
v3.25.1
Equity Incentive Plans - Recognized Stock-based Compensation Expense (Details) - 2011 Equity Incentive Plan (the Plan) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Stock-based compensation expense $ 59,366 $ 64,348 $ 83,859
Sales and marketing      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Stock-based compensation expense 19,995 25,015 30,636
Research and development      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Stock-based compensation expense 18,245 19,520 24,335
General and administrative      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Stock-based compensation expense 15,892 14,565 23,680
Other expense, net      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Stock-based compensation expense 821 703 710
Subscription | Cost of revenue      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Stock-based compensation expense 3,190 2,810 2,676
Professional services and other | Cost of revenue      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Stock-based compensation expense $ 1,223 $ 1,735 $ 1,822
v3.25.1
Equity Incentive Plans - Outstanding Common Stock Options and Related Activity (Details) - USD ($)
$ / shares in Units, $ in Thousands
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Jan. 31, 2022
Shares Subject to Outstanding Options        
Beginning balance of options outstanding (shares) 793,314 876,284 963,288  
Exercised (shares) 0 (7,638) (47,389)  
Expired (shares) (722,461) (75,332) (39,615)  
Ending balance of options outstanding (shares) 70,853 793,314 876,284 963,288
Weighted- Average Exercise Price per Share        
Options outstanding, weighted average exercise price (in usd per share) $ 26.52 $ 26.40 $ 26.16  
Options exercised, weighted average exercise price (in usd per share) 0 8.40 18.17  
Options expired, weighted average exercise price (in usd per share) 25.59 26.95 30.48  
Options outstanding, weighted average exercise price (in usd per share) $ 36.06 $ 26.52 $ 26.40 $ 26.16
Additional disclosures        
Options outstanding, weighted average remaining contractual term 1 year 8 months 12 days 1 year 1 year 10 months 24 days 2 years 10 months 24 days
Options outstanding, aggregate intrinsic value $ 0 $ 0 $ 59 $ 20,166
v3.25.1
Equity Incentive Plans - Outstanding RSUs and Related Activity (Details) - Restricted stock units - $ / shares
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Number of Shares      
Outstanding as of beginning of period (shares) 4,726,290 3,894,094 4,338,619
Granted (shares) 3,367,104 3,523,844 2,314,571
Vested (shares) (2,378,046) (1,742,989) (1,630,656)
Canceled (shares) (645,187) (948,659) (1,128,440)
Outstanding as of end of period (shares) 5,070,161 4,726,290 3,894,094
Weighted- Average Grant Date Fair Value      
Outstanding as of beginning of period (in usd per share) $ 25.61 $ 48.27 $ 55.40
Granted (in usd per share) 7.96 14.38 39.46
Vested (in usd per share) 27.46 46.69 51.26
Canceled (in usd per share) 26.56 38.85 53.27
Outstanding as of end of period (in usd per share) $ 13.91 $ 25.61 $ 48.27
v3.25.1
Equity Incentive Plans - Assumptions Used to Calculate the Grant-date Fair Value (Details) - ESPP
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Expected dividend yield (as a percent) 0.00% 0.00% 0.00%
Minimum      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Expected stock price volatility (as a percent) 45.00% 74.00% 60.00%
Expected term 6 months 6 months 6 months
Risk-free interest rate (as a percent) 3.96% 4.60% 1.09%
Maximum      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Expected stock price volatility (as a percent) 65.00% 93.00% 90.00%
Expected term 1 year 1 year 1 year
Risk-free interest rate (as a percent) 5.36% 5.58% 4.05%
v3.25.1
Income Taxes - Components of Income Tax Provision (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Current income provision:      
State $ 92 $ 81 $ 135
Foreign 868 884 586
Current income provision 960 965 721
Deferred income tax provision:      
Foreign 250 292 458
Provision for income taxes $ 1,210 $ 1,257 $ 1,179
v3.25.1
Income Taxes - Effective Income Tax Rate Reconciliation (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Income Tax Disclosure [Abstract]      
Tax benefit at U.S. federal statutory rate $ (16,952) $ (15,606) $ (21,918)
State income taxes, net of federal tax benefit (3,188) (1,587) (5,325)
Non-deductible expenses 2,451 1,077 3,168
Foreign tax differential 340 183 7
Stock-based compensation 11,370 14,272 10,730
Research and development credits (1,386) (2,777) (1,839)
Change in valuation allowance 5,757 6,411 16,260
Foreign withholding taxes 220 245 82
Other 2,598 (961) 14
Provision for income taxes $ 1,210 $ 1,257 $ 1,179
v3.25.1
Income Taxes - Deferred Tax Assets and Liabilities (Details) - USD ($)
$ in Thousands
Jan. 31, 2025
Jan. 31, 2024
Deferred tax assets:    
Net operating loss carryforwards $ 316,434 $ 315,082
Research and development credit carryforwards 26,398 25,013
174 Expense 22,899 21,403
163(j) interest limitation 20,044 16,759
Stock based compensation 5,077 6,992
Lease liability 3,663 3,969
Deferred revenue 712 682
Accruals and other reserves 618 502
Foreign acquisition costs 0 33
Other 717 515
Gross deferred tax assets 396,562 390,950
Valuation allowance (381,262) (375,505)
Total deferred tax assets, net of valuation allowance 15,300 15,445
Deferred tax liabilities:    
Contract acquisition costs (8,452) (8,306)
Capitalized software (4,843) (4,583)
Right-of-use assets (2,845) (2,923)
Basis difference in intangible assets (268) (350)
Other 0 (190)
Total deferred tax liabilities (16,408) (16,352)
Net deferred tax liabilities $ (1,108) $ (907)
v3.25.1
Income Taxes - Narrative (Details) - USD ($)
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Income Tax Contingency [Line Items]      
Unrecognized tax benefits that, if recognized, would impact the effective tax rate $ 0    
Income taxes paid 1,166,000 $ 577,000 $ 309,000
Federal      
Income Tax Contingency [Line Items]      
NOLs available to offset future taxable income 1,183,200,000    
Federal | Research and Development Tax Credit      
Income Tax Contingency [Line Items]      
Tax credits available to offset future taxable income 27,200,000    
State      
Income Tax Contingency [Line Items]      
NOLs available to offset future taxable income 1,364,400,000    
State | Research and Development Tax Credit      
Income Tax Contingency [Line Items]      
Tax credits available to offset future taxable income $ 10,100,000    
v3.25.1
Income Taxes - Aggregate Changes in Unrecognized Tax Benefits (Details) - USD ($)
$ in Thousands
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Reconciliation of Unrecognized Tax Benefits [Roll Forward]      
Beginning balance $ 8,839 $ 7,868 $ 7,236
Increase in unrecognized tax benefits taken in prior years 0 640 663
Decreasein unrecognized tax benefits related to current year     (31)
Increase in unrecognized tax benefits related to current year 491 331  
Ending balance $ 9,330 $ 8,839 $ 7,868
v3.25.1
Net Loss Per Share - Computation of Net Loss Per Share (Details) - USD ($)
$ / shares in Units, shares in Thousands, $ in Thousands
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Numerator:      
Net loss $ (81,935) $ (75,569) $ (105,551)
Denominator:      
Weighted-average number of shares used in computing net loss per share, basic (shares) 38,501 36,050 34,092
Weighted-average number of shares used in computing net loss per share, diluted (shares) 38,501 36,050 34,092
Net loss per share, basic (in usd per share) $ (2.13) $ (2.10) $ (3.10)
Net loss per share, diluted (in usd per share) $ (2.13) $ (2.10) $ (3.10)
Class A Common Stock      
Numerator:      
Net loss $ (6,946) $ (6,842) $ (10,106)
Denominator:      
Weighted-average number of shares used in computing net loss per share, basic (shares) 3,264 3,264 3,264
Weighted-average number of shares used in computing net loss per share, diluted (shares) 3,264 3,264 3,264
Net loss per share, basic (in usd per share) $ (2.13) $ (2.10) $ (3.10)
Net loss per share, diluted (in usd per share) $ (2.13) $ (2.10) $ (3.10)
Class B Common Stock      
Numerator:      
Net loss $ (74,989) $ (68,727) $ (95,445)
Denominator:      
Weighted-average number of shares used in computing net loss per share, basic (shares) 35,237 32,786 30,828
Weighted-average number of shares used in computing net loss per share, diluted (shares) 35,237 32,786 30,828
Net loss per share, basic (in usd per share) $ (2.13) $ (2.10) $ (3.10)
Net loss per share, diluted (in usd per share) $ (2.13) $ (2.10) $ (3.10)
v3.25.1
Net Loss Per Share - Antidilutive Securities Excluded from Computation of Net Loss Per Share (Details) - shares
shares in Thousands
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]      
Potentially dilutive securities that were not included in the diluted net loss per share calculations (shares) 1,046 472 517
Options to purchase common stock      
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]      
Potentially dilutive securities that were not included in the diluted net loss per share calculations (shares) 0 2 92
Restricted stock units      
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]      
Potentially dilutive securities that were not included in the diluted net loss per share calculations (shares) 402 470 425
Common stock warrants      
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]      
Potentially dilutive securities that were not included in the diluted net loss per share calculations (shares) 644 0 0
v3.25.1
Employee Benefit Plan (Details) - USD ($)
$ in Millions
 12 Months Ended
Jan. 31, 2025
Jan. 31, 2024
Jan. 31, 2023
Postemployment Benefits [Abstract]      
Employees' participation eligibility period 30 days    
Company's contribution expenses $ 4.0 $ 4.3 $ 4.4