UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
_______________________________
FORM 8-K
_______________________________
CURRENT REPORT
Pursuant to Section 13 or 15(d) of
the Securities Exchange Act of 1934
Date of Report (Date of earliest event reported): April 3, 2018
_______________________________
ZENDESK, INC.
(Exact name of Registrant as Specified in Its Charter)
_______________________________

	
					
Delaware	 	001-36456	 	26-4411091	
(State or Other Jurisdiction
of Incorporation)	 	(Commission
File Number)	 	(IRS Employer Identification No.)	

			
1019 Market Street
San Francisco, California	 	94103	
(Address of Principal Executive Offices)	 	(Zip Code)	
____________________________________
(Former Name or Former Address, if Changed Since Last Report)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2. below):

		
¨	Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)	

		
¨	Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)	

		
¨	Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))	

		
¨	Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))	

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.     ¨

Item 2.02. Results of Operations and Financial Condition.

On April 3, 2018, Zendesk, Inc. (the “Company”) issued a press release announcing that it had surpassed a $500 million annual revenue run rate as measured by annualizing the Company’s revenue for the three months ended March 31, 2018. A copy of the press release is attached as Exhibit 99.1 to this Current Report on Form 8-K and is incorporated herein by reference.

The press release contains the Company’s annual revenue run rate, which is based on the Company’s estimated revenue for the three months ended March 31, 2018. The Company annualized such results to estimate the Company’s annual revenue run rate. The Company’s estimate of its revenue for the three months ended March 31, 2018 is preliminary and is subject to the completion of its quarter-end closing procedures and financial review, including review by the Company's independent registered public accounting firm. The preliminary financial data has been prepared by and is the responsibility of the management of the Company. The Company’s annual run rate is not a comprehensive statement of its financial results for this period and should not be viewed as a substitute for full annual or interim financial statements prepared in accordance with U.S. generally accepted accounting principles. The Company’s revenue for the three months ended March 31, 2018 may differ from the Company’s estimates as a result of the completion of the Company’s quarter-end closing procedures, review adjustments and other developments that may arise between now and the time its financial results for the period are finalized, and such changes could be material. There can be no assurance that these estimates will be realized, and estimates are subject to risks and uncertainties, many of which are not within the control of the Company. In addition, the Company’s revenue for the three months ended March 31, 2018 or annual revenue run rate are not necessarily indicative of the results to be achieved in any future period.

The information in this Item 2.02 (including Exhibit 99.1) shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), or otherwise subject to the liabilities of that section, nor shall it be deemed incorporated by reference in any filing under the Securities Act of 1933, as amended (the “Securities Act”), or the Exchange Act, regardless of any general incorporation language in such filing.

Item 9.01. Financial Statements and Exhibits.
(d) Exhibits
99.1     Press Release issued by Zendesk, Inc., dated April 3, 2018

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

	

 	 	 	
Zendesk, Inc.	
(Registrant)	
 	 	
By:	 	/s/ Elena Gomez	
 	 	Elena Gomez	
 	 	Chief Financial Officer
(Principal Financial and Accounting Officer)	
April 4, 2018

Exhibit 99.1

Zendesk Surpasses $500M Annual Revenue Run Rate; Continues Enterprise Expansion With New AI-Powered Enterprise Self-Service Product
April 3, 2018

Launch of Guide Enterprise is Zendesk’s third enterprise product launch in the past year
SAN FRANCISCO -- Today Zendesk, Inc. (NYSE: ZEN) announced it surpassed a $500M annual revenue run rate, making it the fastest growing dedicated customer service and engagement platform. The company also launched Guide Enterprise, a new enterprise product with AI-powered self-service tailored to larger organizations.
Since Zendesk went public in 2014 with an annual revenue run rate of $100 million, the company has seen an increasing number of enterprise companies select Zendesk's software to build better customer experiences. In just the last four years, annual revenue run rate has grown -- to $500 million -- with nearly 40 percent of Zendesk revenue now coming from these larger customers.
Guide Enterprise is Zendesk’s third product launch in the past year designed specifically for larger companies, following Chat Enterprise and Talk Enterprise launches. Guide uses Artificial Intelligence to help larger organizations identify knowledge gaps in customer service content, while also offering easy collaboration capabilities among teams. With Guide, customers can use forums, community articles, and FAQs to find answers instantly, instead of waiting for a customer service representative.
"Hitting the halfway mark on our path to $1B by 2020 is an important milestone. It validates how we are helping enterprise companies usher in a new era of trust with their customers through intelligent and powerful software,” said Mikkel Svane, CEO, founder, Zendesk. “As customers demand a new and more direct relationship with businesses, we are investing in intuitive, AI-driven products to empower fast growing, complex organizations to meet these demands.”
More About Guide Enterprise and Early-Access Customer Reactions
Zendesk Guide Enterprise enables large, complex businesses to create better self-service experiences for their customers. With advanced knowledge management features, Guide Enterprise makes it simple for large teams to collaborate on content and manage knowledge internally, externally and across multiple brands.
Enterprise companies have unique challenges when it comes to offering the information most valuable to their customers. They have many contributors, often in disparate locations, and they serve the needs of millions of customers. In order to provide a great customer experience, they need tools that facilitate agent collaboration, create efficiency, and promote self-service.
Content Cues, the newest feature in the enterprise version of Guide, uses machine learning to help content managers identify gaps and understand how to drive higher levels of self-service. This information gives

content teams the context they need to focus on what is most relevant and give their customers the right information. Zendesk is the only full customer service solution to offer this feature.
Guide Enterprise also includes Team Publishing, which helps agents collaborate and manage content, while also creating more integrated, efficient help centers across multiple brands.
“We love Team Publishing. The ability to draft and save versions of an article without publishing them live is a game-changer for us,” said Jessie Carroll, Technical Content Manager at Squarespace. “This amazing feature enables us to conduct reviews more effectively and update our Guide articles in advance of a new feature launch, so we can publish them and support our customers the second changes occur.”
Veeva Systems, a leader in cloud-based software for the global life sciences industry with an $11B market capitalization, also had early access to Team Publishing.
“The Team Publishing workflow allowed us to streamline our knowledge creation process by making it much easier for agents to create articles and have them reviewed,” said Mary Paez, Knowledge Manager at Veeva. “This means that articles which once took a week to publish are now live in one-two days. One of the features our team loves is the ability to assign an article to someone for review, which sends an automatic email notification so they know there’s something waiting for them without having to monitor the queue.”
Zendesk customers with early access saw a 17 percent increase in the number of team members contributing to content, allowing customer service representatives to spend more time on complex inquiries and building better relationships with their customers.
* Zendesk’s annual revenue run rate was measured by annualizing Zendesk’s Q1 2018 revenue.
About Zendesk
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 100,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Source: Zendesk, Inc.
Zendesk, Inc. 
 
Courtney Mundell 
 
press@zendesk.com