SERVICENOW, INC., 10-K filed on 1/29/2026
Annual Report
v3.25.4
Cover - USD ($)
shares in Millions, $ in Billions
 12 Months Ended
Dec. 31, 2025
Jan. 23, 2026
Jun. 30, 2025
Cover [Abstract]      
Document Type 10-K    
Document Annual Report true    
Document Period End Date Dec. 31, 2025    
Current Fiscal Year End Date --12-31    
Document Transition Report false    
Entity File Number 001-35580    
Entity Registrant Name SERVICENOW, INC.    
Entity Incorporation, State or Country Code DE    
Entity Tax Identification Number 20-2056195    
Entity Address, Address Line One 2225 Lawson Lane    
Entity Address, City or Town Santa Clara    
Entity Address, State or Province CA    
Entity Address, Postal Zip Code 95054    
City Area Code 408    
Local Phone Number 501-8550    
Title of 12(b) Security Common stock, par value $0.001 per share    
Trading Symbol NOW    
Security Exchange Name NYSE    
Entity Well-known Seasoned Issuer Yes    
Entity Voluntary Filers No    
Entity Current Reporting Status Yes    
Entity Interactive Data Current Yes    
Entity Filer Category Large Accelerated Filer    
Entity Small Business false    
Entity Emerging Growth Company false    
ICFR Auditor Attestation Flag true    
Document Financial Statement Error Correction [Flag] false    
Entity Shell Company false    
Entity Public Float     $ 175.7
Entity Common Stock, Shares Outstanding   1,046  
Documents Incorporated by Reference Portions of the registrant’s definitive proxy statement for its 2026 Annual Meeting of Stockholders (Proxy Statement) to be filed within 120 days of the registrant’s fiscal year ended December 31, 2025, are incorporated by reference in Part III of this Report on Form 10-K. Except with respect to information specifically incorporated by reference in this Form 10-K, the Proxy Statement is not deemed to be filed as part of this Form 10-K.    
Entity Central Index Key 0001373715    
Amendment Flag false    
Document Fiscal Year Focus 2025    
Document Fiscal Period Focus FY    
v3.25.4
Audit Information
 12 Months Ended
Dec. 31, 2025
Audit Information [Abstract]  
Auditor Name PricewaterhouseCoopers LLP
Auditor Firm ID 238
Auditor Location San Jose, California
v3.25.4
Consolidated Balance Sheets - USD ($)
shares in Thousands, $ in Millions
Dec. 31, 2025
Dec. 31, 2024
Current assets:    
Cash and cash equivalents $ 3,726 $ 2,304
Marketable securities 2,558 3,458
Accounts receivable, net 2,627 2,240
Current portion of deferred commissions 590 517
Prepaid expenses and other current assets 970 668
Total current assets 10,471 9,187
Deferred commissions, less current portion 1,114 999
Long-term marketable securities 3,771 4,111
Strategic investments 1,542 472
Property and equipment, net 2,289 1,763
Operating lease right-of-use assets 806 693
Intangible assets, net 1,121 209
Goodwill 3,578 1,273
Deferred tax assets 1,056 1,385
Other assets 290 291
Total assets 26,038 20,383
Current liabilities:    
Accounts payable 204 68
Accrued expenses and other current liabilities 1,813 1,369
Current portion of deferred revenue 8,314 6,819
Current portion of operating lease liabilities 112 102
Total current liabilities 10,443 8,358
Deferred revenue, less current portion 120 95
Operating lease liabilities, less current portion 800 687
Long-term debt, net 1,491 1,489
Other long-term liabilities 220 145
Total liabilities 13,074 10,774
Commitments and contingencies (Note 18)
Stockholders’ equity:    
Preferred stock, $0.001 par value; 10,000 shares authorized; no shares issued or outstanding 0 0
Common stock, $0.001 par value; shares authorized: 3,000,000; shares issued: 1,065,776 and 1,040,757; shares outstanding: 1,047,278 and 1,032,437 1 1
Treasury stock, at cost (shares held: 18,498 and 8,320) (3,045) (1,219)
Additional paid-in capital 10,747 7,401
Accumulated other comprehensive income (loss) 19 (68)
Retained earnings 5,242 3,494
Total stockholders’ equity 12,964 9,609
Total liabilities and stockholders’ equity $ 26,038 $ 20,383
Preferred stock, shares authorized (in shares) 10,000 10,000
v3.25.4
Consolidated Balance Sheets (Parenthetical) - $ / shares
Dec. 31, 2025
Dec. 31, 2024
Statement of Financial Position [Abstract]    
Preferred stock, par value (in USD per share) $ 0.001 $ 0.001
Preferred stock, shares authorized (in shares) 10,000,000 10,000,000
Preferred stock, shares issued (in shares) 0 0
Preferred stock, shares outstanding (in shares) 0 0
Common stock, par value (in USD per share) $ 0.001 $ 0.001
Common stock, shares authorized (in shares) 3,000,000,000 3,000,000,000
Common stock, shares, issued (in shares) 1,065,776,000 1,040,757,000
Common stock, shares, outstanding (in shares) 1,047,278,000 1,032,437,000
Treasury stock, common, shares (in shares) 18,498,000 8,320,000
v3.25.4
Consolidated Statements of Comprehensive Income - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Revenues:      
Total revenues $ 13,278 $ 10,984 $ 8,971
Cost of revenues:      
Total cost of revenues [1] 2,983 2,287 1,921
Gross profit 10,295 8,697 7,050
Operating expenses:      
Sales and marketing [1] 4,388 3,854 3,301
Research and development [1] 2,960 2,543 2,124
General and administrative [1] 1,123 936 863
Total operating expenses [1] 8,471 7,333 6,288
Income from operations 1,824 1,364 762
Interest income 451 419 302
Other expense, net (14) (45) (56)
Income before income taxes 2,261 1,738 1,008
Provision for (benefit from) income taxes 513 313 (723)
Net income $ 1,748 $ 1,425 $ 1,731
Net income per share - basic (in USD per share) $ 1.69 $ 1.38 $ 1.70
Net income per share - diluted (in USD per share) $ 1.67 $ 1.37 $ 1.68
Weighted-average shares used to compute net income per share - basic (in shares) 1,036,740,000 1,029,169,000 1,020,685,000
Weighted-average shares used to compute net income per share - diluted (in shares) 1,046,691,000 1,042,113,000 1,027,953,000
Other comprehensive income (loss):      
Foreign currency translation adjustments $ 148 $ (93) $ 27
Unrealized gains on marketable securities, net of tax 27 12 38
Unrealized (losses) gains on derivative instruments, net of tax (88) 50 0
Other comprehensive income (loss) 87 (31) 65
Comprehensive income 1,835 1,394 1,796
Subscription      
Revenues:      
Total revenues 12,883 10,646 8,680
Cost of revenues:      
Total cost of revenues [1] 2,569 1,942 1,606
Professional services and other      
Revenues:      
Total revenues 395 338 291
Cost of revenues:      
Total cost of revenues [1] $ 414 $ 345 $ 315
[1] Includes stock-based compensation as follows:
 Year Ended December 31,
 202520242023
Cost of revenues:
Subscription$300 $250 $202 
Professional services and other44 46 52 
Operating expenses:
Sales and marketing586 565 505 
Research and development791 655 579 
General and administrative234 230 266 
v3.25.4
Consolidated Statements of Comprehensive Income (Parenthetical) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Stock-based compensation $ 1,955 $ 1,746 $ 1,604
Sales and marketing      
Stock-based compensation 586 565 505
Research and development      
Stock-based compensation 791 655 579
General and administrative      
Stock-based compensation 234 230 266
Subscription | Cost of revenues      
Stock-based compensation 300 250 202
Professional services and other | Cost of revenues      
Stock-based compensation $ 44 $ 46 $ 52
v3.25.4
Consolidated Statements of Stockholders' Equity - USD ($)
$ in Millions
Total
Common Stock
Treasury Stock
Additional Paid-in Capital
Retained Earnings
Accumulated Other Comprehensive (Loss) Income
Beginning balance (in shares) at Dec. 31, 2022   1,014,411,000        
Beginning balance, treasury (in shares) at Dec. 31, 2022     0      
Beginning balance at Dec. 31, 2022 $ 5,032 $ 1 $ 0 $ 4,795 $ 338 $ (102)
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Common stock and Treasury stock issued under employee stock plans (in shares)   13,683,000 27,000      
Common stock and Treasury stock issued under employee stock plans 193   $ 3 190    
Common stock repurchased (in shares)     (4,500,000)      
Common stock repurchased (538)   $ (538)      
Taxes paid related to net share settlement of equity awards (459)     (459)    
Stock-based compensation 1,604     1,604    
Other comprehensive income, net of tax 65         65
Net income 1,731       1,731  
Ending balance (in shares) at Dec. 31, 2023   1,028,094,000        
Beginning balance, treasury (in shares) at Dec. 31, 2023     (4,473,000)      
Ending balance at Dec. 31, 2023 $ 7,628 $ 1 $ (535) 6,130 2,069 (37)
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Common stock and Treasury stock issued under employee stock plans (in shares) 12,800,000 12,663,000 108,000      
Common stock and Treasury stock issued under employee stock plans $ 237   $ 12 225    
Common stock repurchased (in shares) (4,000,000)   (3,955,000)      
Common stock repurchased $ (696)   $ (696)      
Taxes paid related to net share settlement of equity awards (700)     (700)    
Stock-based compensation 1,746     1,746    
Other comprehensive income, net of tax (31)         (31)
Net income $ 1,425       1,425  
Ending balance (in shares) at Dec. 31, 2024   1,040,757,000        
Beginning balance, treasury (in shares) at Dec. 31, 2024 (8,320,000)   (8,320,000)      
Ending balance at Dec. 31, 2024 $ 9,609 $ 1 $ (1,219) 7,401 3,494 (68)
Increase (Decrease) in Stockholders' Equity [Roll Forward]            
Common stock and Treasury stock issued under employee stock plans (in shares) 11,900,000 11,784,000 119,000      
Common stock and Treasury stock issued under employee stock plans $ 270   $ 14 256    
Common stock repurchased (in shares) (10,300,000)   (10,297,000)      
Common stock repurchased $ (1,840)   $ (1,840)      
Taxes paid related to net share settlement of equity awards (770)     (770)    
Stock-based compensation 1,955     1,955    
Issuance of common stock for business combinations (in shares)   13,235,000        
Issuance of common stock for business combinations 1,901     1,901    
Equity awards assumed in business combinations 4     4    
Other comprehensive income, net of tax 87         87
Net income $ 1,748       1,748  
Ending balance (in shares) at Dec. 31, 2025   1,065,776,000        
Beginning balance, treasury (in shares) at Dec. 31, 2025 (18,498,000)   (18,498,000)      
Ending balance at Dec. 31, 2025 $ 12,964 $ 1 $ (3,045) $ 10,747 $ 5,242 $ 19
v3.25.4
Consolidated Statements of Cash Flows - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Cash flows from operating activities:      
Net income $ 1,748 $ 1,425 $ 1,731
Adjustments to reconcile net income to net cash provided by operating activities:      
Depreciation and amortization 738 564 562
Amortization of deferred commissions 621 550 459
Stock-based compensation 1,955 1,746 1,604
Deferred income taxes 249 98 (857)
Other 104 (51) 0
Changes in operating assets and liabilities, net of effect of business combinations:      
Accounts receivable (312) (254) (300)
Deferred commissions (758) (713) (717)
Prepaid expenses and other assets (384) (332) (203)
Accounts payable 55 (52) (142)
Deferred revenue 1,179 1,179 1,085
Accrued expenses and other liabilities 249 107 176
Net cash provided by operating activities 5,444 4,267 3,398
Cash flows from investing activities:      
Purchases of property and equipment (868) (852) (694)
Business combinations, net of cash acquired (1,084) (113) (279)
Purchases of other intangibles (43) (40) (3)
Purchases of marketable securities (2,814) (5,031) (4,634)
Purchases of strategic investments (1,056) (181) (75)
Sales and maturities of marketable securities 4,138 3,752 3,522
Other 38 (36) (4)
Net cash used in investing activities (1,689) (2,501) (2,167)
Cash flows from financing activities:      
Proceeds from employee stock plans 270 237 194
Repurchases of common stock (1,840) (696) (538)
Taxes paid related to net share settlement of equity awards (770) (700) (459)
Business combination 0 (184) 0
Net cash used in financing activities (2,340) (1,343) (803)
Foreign currency effect on cash, cash equivalents and restricted cash 7 (17) 1
Net change in cash, cash equivalents and restricted cash 1,422 406 429
Cash, cash equivalents and restricted cash at beginning of period 2,310 1,904 1,475
Cash, cash equivalents and restricted cash at end of period 3,732 2,310 1,904
Cash, cash equivalents and restricted cash at end of period:      
Cash and cash equivalents 3,726 2,304 1,897
Restricted cash included in prepaid expenses and other current assets 6 6 7
Total cash, cash equivalents and restricted cash shown in the consolidated statements of cash flows 3,732 2,310 1,904
Supplemental disclosures of other cash flow information:      
Interest paid 22 23 23
Income taxes paid, net of refunds [1] 283 230 127
Non-cash investing and financing activities:      
Property and equipment included in accounts payable, accrued expenses and other liabilities 154 55 44
Fair value of common stock issued for business combinations 1,901 0 0
Income Taxes Paid, Net      
Federal 46 64 2
State 83 55 54
Foreign 154 111 71
Income taxes paid, net of refunds [1] 283 230 127
India      
Income Taxes Paid, Net      
Foreign 38 25 19
Brazil      
Income Taxes Paid, Net      
Foreign 34 28 15
Ireland      
Income Taxes Paid, Net      
Foreign 29 17 9
Netherlands      
Income Taxes Paid, Net      
Foreign 22 $ 15 7
New Jersey      
Income Taxes Paid, Net      
State $ 15   10
Illinois      
Income Taxes Paid, Net      
State     $ 14
[1] Income taxes paid, net of refunds, disaggregated by jurisdiction, are outlined below:
Year Ended December 31,
202520242023
Federal
$46 $64 $2 
State
83 55 54 
Foreign
154 111 71 
Income taxes paid, net of refunds
$283 $230 $127 
Income taxes paid, net of refunds exceeding 5 percent of total income taxes paid, net of refunds
Foreign
India
$38 $25 $19 
Brazil
34 28 15 
Ireland
29 17 9 
Netherlands
22 15 7 
State
New Jersey
15 *10 
Illinois
**14 
*The amount of income taxes paid during the year does not meet the 5% disaggregation threshold.
v3.25.4
Description of the Business
 12 Months Ended
Dec. 31, 2025
Organization, Consolidation and Presentation of Financial Statements [Abstract]  
Description of the Business Description of the Business
ServiceNow delivers solutions that help public and private organizations govern, secure and manage artificial intelligence (“AI”) and digitalize and streamline workflows to drive collaboration, productivity and better experiences across the enterprise. At the core of these solutions is the ServiceNow AI Platform (“Platform”), a robust, cloud-based Platform that facilitates comprehensive delivery of seamless workflows and drives digital transformation across all departments and personas within an organization. Our Platform’s single data fabric and integrated data layer supports organizations’ operationalization of their AI strategy with speed, scale and security. Our workflow applications built on the Platform are grouped into four areas: Technology, CRM and Industry, Core Business, and Creator and Other. We offer an innovative suite of products, including AI-powered applications, and services designed to automate workflows, integrate systems and empower employees, regardless of existing systems, cloud environments or collaboration tools. Our one platform architecture provides the foundation for organizations to seamlessly integrate AI, data, and workflows and create intelligent processes across their enterprise.
v3.25.4
Summary of Significant Accounting Policies
 12 Months Ended
Dec. 31, 2025
Accounting Policies [Abstract]  
Summary of Significant Accounting Policies Summary of Significant Accounting Policies
Principles of Consolidation
The accompanying consolidated financial statements have been prepared in conformity with U.S. Generally Accepted Accounting Principles (“GAAP”) and include our accounts and the accounts of our wholly-owned subsidiaries. All intercompany transactions and balances have been eliminated upon consolidation.
Common Stock Split
On December 5, 2025, our board of directors approved and declared a 5-for-1 split of our common stock (“Stock Split”), with a proportionate increase in the number of shares of authorized common stock. The Stock Split had a record date of December 16, 2025 and an effective date of December 17, 2025. The par value per share of our common stock remains unchanged at $0.001 per share after the Stock Split. Accordingly, an amount equal to the par value of the additional issued shares resulting from the Stock Split was reclassified from additional paid-in capital to common stock. All references made to common share, equity award and per share amounts in the accompanying consolidated financial statements and applicable disclosures have been retroactively adjusted to reflect the effects of the Stock Split.
Use of Estimates
The preparation of consolidated financial statements in conformity with GAAP requires management to make certain estimates and assumptions. These estimates and assumptions affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements, as well as reported amounts of revenues and expenses during the reporting period. Such management estimates and assumptions include, but are not limited to, standalone selling price (“SSP”) for each distinct performance obligation included in customer contracts with multiple performance obligations, the period of benefit for deferred commissions, valuation of intangible assets, the useful life of property and equipment and identifiable intangible assets, stock-based compensation expense and income taxes. Actual results could differ from those estimates.
Foreign Currency Translation and Transactions
The functional currency for most of our foreign subsidiaries is their respective local currency. Assets and liabilities of the wholly-owned non-U.S. Dollar functional currency subsidiaries are translated into U.S. Dollars at exchange rates in effect at each period end. Amounts classified in stockholders’ equity are translated at historical exchange rates. Revenues and expenses are translated at the average exchange rates during the period. The resulting translation adjustments are recorded in accumulated other comprehensive income (loss) as a component of stockholders’ equity. Foreign currency transaction gains and losses are included in other expense, net within the consolidated statements of comprehensive income, and were immaterial for all periods presented.
Revenue Recognition
Revenues are recognized when control of services is transferred to our customers, in an amount that reflects the consideration we expect to be entitled to in exchange for those services.
Subscription revenues
Subscription revenues are primarily comprised of subscription fees that give customers access to the ordered subscription service, related support and updates, if any, to the subscribed service during the subscription term. We recognize subscription revenues ratably over the contract term beginning on the commencement date of each contract, which is the date we make our services available to our customers. Our contracts with customers typically include a fixed amount of consideration and are generally non-cancellable and without any refund-type provisions. We typically invoice our customers annually in advance for our subscription services upon execution of the initial contract or subsequent renewal, and our invoices are typically due within 30 days from the invoice date.
Subscription revenues also include revenues from self-hosted offerings in which customers deploy, or we grant customers the option to deploy without significant penalty, our subscription service internally or contract with a third party to host the software. For these contracts, we account for the software element separately from the related support and updates as they are distinct performance obligations. Refer to the discussion below related to contracts with multiple performance obligations for further details. The transaction price is allocated to separate performance obligations on a relative SSP basis. The transaction price allocated to the software element is recognized when transfer of control of the software to the customer is complete. The transaction price allocated to the related support and updates are recognized ratably over the contract term.
Professional services and other revenues
Our professional services arrangements are primarily on a time-and-materials basis, and we generally invoice our customers monthly in arrears for these professional services based on actual hours and expenses incurred. Some of our professional services arrangements are on a fixed-fee basis. Professional services revenues are recognized as services are delivered. Other revenues mainly consist of fees from customer training delivered on-site or through publicly available classes. Typical payment terms require our customers to pay us within 30 days from the invoice date.
Contracts with multiple performance obligations
We enter into contracts that can include various combinations of products and services, which are generally capable of being distinct and accounted for as separate performance obligations. We evaluate the terms and conditions included within our customer contracts to ensure appropriate revenue recognition, including whether products and services are considered distinct performance obligations that should be accounted for separately versus together. For contracts with multiple performance obligations, the transaction price is allocated to the separate performance obligations on a relative SSP basis. We determine SSP by considering the historical selling price of these performance obligations in similar transactions as well as other factors, including, but not limited to, competitive pricing of similar products, other software vendor pricing, industry publications and current pricing practices.
Contract balances
Deferred revenue consists primarily of payments received related to unsatisfied performance obligations at the end of the period. Once our services are available to customers, we record amounts due in accounts receivable and in deferred revenue. To the extent we bill customers in advance of the billing period commencement date, the accounts receivable and corresponding deferred revenue amounts are netted to zero on our consolidated balance sheets, unless such amounts have been paid as of the balance sheet date.
Deferred Commissions
Deferred commissions are the incremental selling costs that are associated with acquiring customer contracts and consist primarily of sales commissions paid to our sales organization and referral fees paid to independent third parties. Deferred commissions also include the associated payroll taxes and fringe benefit costs associated with payments to our sales employees to the extent they are incremental. Commissions and referral fees earned upon the execution of initial and expansion contracts are primarily deferred and amortized over a period of benefit that we have determined to be five years. Commissions earned upon the renewal of customer contracts are deferred and amortized over the average renewal term. Additionally, for self-hosted offerings, consistent with the recognition of subscription revenue for self-hosted offerings, a portion of the commission cost is expensed upfront when the self-hosted offering is made available, and the remaining portion of the commission cost is expensed over the period of benefit. We determine the period of benefit by taking into consideration our customer contracts, our technology life cycle and other factors. The amortization of deferred commissions is included in sales and marketing expense in our consolidated statements of comprehensive income. There was no impairment loss in relation to the incremental selling costs capitalized for all periods presented.
Fair Value Measurements
Fair value is defined as the exchange price that would be received for an asset or paid to transfer a liability in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. We use a fair value hierarchy that is based on three levels of inputs, of which the first two are considered observable and the last unobservable. The three levels of the fair value hierarchy are as follows:
Level 1—Quoted prices (unadjusted) in active markets for identical assets or liabilities;
Level 2—Other inputs that are directly or indirectly observable in the marketplace; and
Level 3—Significant unobservable inputs that are supported by little or no market activity.
Cash and Cash Equivalents
Cash and cash equivalents consist of highly liquid investments with original or remaining maturities of three months or less at the date of purchase.
Accounts Receivable, net
We record trade accounts receivable at the net invoice value and such receivables are non-interest bearing. We consider receivables past due based on the contractual payment terms. We reserve for specific amounts if collectability is no longer reasonably assured based on an assessment of various factors including historical loss rates and expectations of forward-looking loss estimates. Individual accounts receivable are written off when we become aware of a specific customer’s inability to meet its financial obligation, and all collection efforts are exhausted.
Marketable Securities
Marketable securities consist of commercial paper, corporate notes and bonds, certificates of deposit, U.S. government and agency securities and mortgage-backed and asset-backed securities. We classify investments in debt securities as available-for-sale at the time of purchase. All marketable securities are recorded at estimated fair value with original maturities of less than one year at time of purchase classified as short-term and original maturities of greater than one year at time of purchase classified as long-term. Unrealized gains and losses are included in accumulated other comprehensive income (loss), net of tax, a component of stockholders’ equity, except for credit-related impairment losses for available-for-sale debt securities.
For all our available-for-sale debt securities with unrealized loss positions we have determined it is more likely than not we will hold the securities until maturity or a recovery of the cost basis. Available-for-sale securities in an unrealized loss position are written down to its fair value with the corresponding charge recorded in other expense, net in our consolidated statements of comprehensive income, if it is more likely than not that we will be required to sell the security before recovery of its amortized cost basis, or we have the intention to sell the security. Credit-related impairment losses, not to exceed the amount that fair value is less than the amortized cost basis, are recognized through an allowance for credit losses with changes in the allowance for credit losses recorded in other expense, net in the consolidated statements of comprehensive income. For purposes of identifying and measuring impairment, the policy election was made to exclude the applicable accrued interest from both the fair value and amortized cost basis. Applicable accrued interest, net of the allowance for credit losses (if any) of $74 million and $79 million, is recorded in prepaid expenses and other current assets on the consolidated balance sheets as of December 31, 2025 and 2024, respectively.
Realized gains and losses from the sales of available-for-sale debt securities are determined based on the specific identification method and are reported in other expense, net in the consolidated statements of comprehensive income.
Strategic Investments
Strategic investments consist of debt and non-marketable equity investments in privately held companies in which we do not have a controlling interest. Privately held equity securities in which we do not have a controlling financial interest in but exercise significant influence over the investee are accounted for under equity method accounting. These investments are measured at cost less any impairment, plus or minus our share of equity method investee income or loss. Our share of the investee’s results of operations is recorded in other expense, net on our consolidated statements of comprehensive income. For those privately held equity securities that do not have readily determinable fair values and for which we do not have a controlling financial interest or exercise significant influence, we have elected to apply the measurement alternative, measuring them at cost, less any impairment, plus or minus adjustments resulting from observable price changes in orderly transactions for the identical or a similar investment of the same issuer. Upward and downward adjustments to the carrying value are recorded in other expense, net on our consolidated statements of comprehensive income. An impairment loss is recorded when an event or circumstance indicates a decline in value has occurred.
Derivative Financial Instruments
Derivatives designated as hedging instruments
We record derivatives at fair value as either assets or liabilities on our consolidated balance sheets. For derivative contracts entered into to hedge a portion of our forecasted foreign currency denominated revenues and operating expenses that are designated and qualify as cash flow hedges, the unrealized gain or loss on the derivative instrument is reported as a component of accumulated other comprehensive income (loss) and reclassified into earnings as subscription revenues, research and development expenses, or sales and marketing expenses, as appropriate, when the hedged transaction affects earnings.
The Company formally documents all relationships between hedging instruments and hedged items, as well as its risk management objective and strategy for undertaking various hedge transactions. We also formally assess, both at the inception of the hedge, and on an ongoing basis, whether each derivative is highly effective in offsetting changes in cash flows of the hedged item. Fluctuations in the value of the derivative instruments are generally offset by changes in the hedged item; however, if it is determined that a derivative is not highly effective as a hedge or if a derivative ceases to be a highly effective hedge, the Company will discontinue hedge accounting prospectively for the affected derivative.
Derivatives not designated as hedging instruments
Derivative contracts not designated as hedging instruments consist of foreign currency forward contracts that we primarily use to hedge monetary assets and liabilities denominated in non-functional currencies. These foreign currency forward contracts are recorded at fair value and have maturities of 12 months or less. The changes in the fair value of these contracts are recorded in other expense, net on the consolidated statements of comprehensive income. Outstanding foreign currency forward contracts are recorded at gross fair value as prepaid expenses and other current assets as well as accrued expenses and other current liabilities on the consolidated balance sheets.
Property and Equipment, net
Property and equipment are stated at cost net of accumulated depreciation. Depreciation is calculated using the straight-line method over the estimated useful lives of the assets as follows:
Computer equipment and software
3-5 years
Furniture and fixtures
3-7 years
Leasehold and other improvements
shorter of the lease term or 10 years
Capitalized Software Development Costs
Software development costs for software to be sold, leased or otherwise marketed are expensed as incurred until the establishment of technological feasibility, at which time those costs are capitalized until the product is available for general release to customers and amortized over the estimated life of the product. Costs and time incurred between the establishment of technological feasibility and product release have not been material, and all software development costs have been charged to research and development expense in our consolidated statements of comprehensive income.
Leases
We determine if an arrangement is or contains a lease at inception. Operating lease right-of-use assets and liabilities are recognized at the lease commencement date based on the present value of lease payments over the lease term. Lease payments consist primarily of the fixed payments under the arrangement, less any lease incentives. We generally use an incremental borrowing rate estimated based on the information available at the lease commencement date to determine the present value of lease payments, unless the implicit rate is readily determinable. Lease expense for lease payments is recognized on a straight-line basis over the lease term.
We account for lease and non-lease components as a single lease component for office leases. Lease and non-lease components for all other leases are generally accounted for separately. Additionally, we do not record leases on the balance sheet that, at the lease commencement date, have a lease term of 12 months or less.
Operating leases are included in operating lease right-of-use assets, current portion of operating lease liabilities, and operating lease liabilities, less current portion in our consolidated balance sheets. We did not have any financing leases in any of the periods presented.
Business Combinations
We allocate the acquisition purchase price to the tangible and intangible assets acquired and liabilities assumed, based on their estimated fair values. The excess of the purchase price over the fair value of these assets acquired and liabilities assumed is recorded as goodwill. Allocation of the purchase price requires significant estimates in determining the fair value of acquired assets and assumed liabilities, especially with respect to intangible assets. Critical estimates include, but are not limited to, future expected cash flows, discount rates, revenue growth rates, royalty rates, technology migration rates and profit margin a market participant would receive. These estimates are inherently uncertain and unpredictable and, as a result, actual results may differ from estimates. We typically engage third party valuation appraisal firms to assist us in determining the fair values of intangible assets, including the relief from royalty method and multi-period excess earnings method used to calculate the fair values under the income approach. During the measurement period, which may not be later than one year from the acquisition date, the Company may record adjustments to the fair value of these tangible and intangible assets acquired and liabilities assumed, with the corresponding offset to goodwill.
Goodwill and Intangible Assets
Goodwill is evaluated for impairment at least annually or more frequently if circumstances indicate that goodwill may not be recoverable. A qualitative assessment is performed to determine whether it is more likely than not that the fair value of its reporting unit is less than its carrying amount. If the reporting unit does not pass the qualitative assessment, the carrying amount of the reporting unit, including goodwill, is compared to fair value and goodwill is considered impaired if the carrying value of the reporting unit exceeds its fair value. Any excess of the carrying value of the goodwill above its fair value is recognized as an impairment loss.
Intangible assets consist of developed technologies and other intangible assets, including patents and contractual agreements. Intangible assets are amortized over the period of estimated benefit using the straight-line method and estimated useful lives ranging from two to twelve years.
Impairment of Long-Lived Assets
We evaluate long-lived assets, including purchased intangible assets, for impairment whenever events or changes in circumstances indicate that the carrying amount of the assets may not be recoverable. Recoverability is measured by comparing the carrying amount to the future undiscounted cash flows we expect the asset to generate. Any excess of the carrying value of the asset above its fair value is recognized as an impairment loss.
Advertising Costs
Advertising costs, excluding costs related to our annual Knowledge user conference and other user forums, are expensed as incurred and are included in sales and marketing expense. These costs for the years ended December 31, 2025, 2024 and 2023 were $348 million, $295 million and $221 million, respectively.
Stock-based Compensation
We recognize compensation expense related to stock options and restricted stock units (“RSUs”) with only service conditions on a straight-line basis over the requisite service period. For stock options and RSUs with service, performance and market conditions (performance-based RSUs (“PRSUs”)), expenses are recognized on a graded
vesting basis over the requisite service period and for awards with performance conditions, when it is probable that the performance condition will be achieved. The probability of achievement is assessed periodically to determine whether the performance metric continues to be probable. When there is a change in the probability of achievement, any cumulative effect of the change is recognized in the period of the change and the remaining unrecognized compensation will be amortized prospectively over the respective vesting period. We recognize compensation expense related to shares issued pursuant to the employee stock purchase plan (“ESPP”) on a straight-line basis over the six-month offering period. We recognize compensation expense net of estimated forfeiture activity. Amounts withheld related to the minimum statutory tax withholding requirements paid by us on behalf of our employees are recorded as a liability and a reduction to additional paid-in capital when paid and are included as a reduction of cash flows from financing activities.
We estimate the fair value of stock options with only service conditions and shares issued pursuant to the ESPP using the Black-Scholes options pricing model and the fair value of RSU awards (including PRSUs) using the fair value of our common stock on the date of grant. For stock options and PRSUs with service, performance and market conditions, we estimate the fair value of the options granted and the corresponding derived service periods using the Monte Carlo simulation, which requires the use of various assumptions, including the stock price volatility and risk-free interest rate as of the valuation date corresponding to the length of time remaining in the performance period.
Concentration of Credit Risk and Significant Customers
Financial instruments potentially exposing us to credit risk consist primarily of cash, cash equivalents, derivative contracts, investments and accounts receivable. We hold cash at financial institutions that management believes are high credit quality financial institutions and invest in investment-grade debt securities. Our derivative contracts expose us to credit risk to the extent that the counterparties may be unable to meet the terms of the arrangement. We mitigate this credit risk by transacting with major financial institutions with high credit ratings and entering into master netting arrangements, which permit net settlement of transactions with the same counterparty. We are not required to pledge, and are not entitled to receive, cash collateral related to these derivative instruments.
Credit risk arising from accounts receivable is mitigated to a certain extent due to our large number of customers and their dispersion across various industries and geographies. We had one customer, a U.S. federal channel partner and systems integrator, that represented 11% and 12% of our accounts receivable balance as of December 31, 2025 and 2024, respectively, and 11% of our total revenues for the years ended December 31, 2025 and 2024. Based on our periodic credit evaluations, there have been no historical collection concerns with this customer. There were no customers that individually exceeded 10% of our total revenues for the year ended December 31, 2023. For purposes of assessing concentration of credit risk and significant customers, a group of customers under common control or customers that are affiliates of each other are regarded as a single customer. The allowance for credit losses and write offs were not material for each of the periods ending December 31, 2025, 2024 and 2023.
Income Taxes
We use the asset and liability method of accounting for income taxes, in which deferred tax assets and liabilities are recognized for the future tax consequences attributable to differences between the consolidated financial statement carrying amounts of existing assets and liabilities and their respective tax bases. We measure deferred tax assets and liabilities using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be reversed. We recognize the effect on deferred tax assets and liabilities of a change in tax rates within the provision for income taxes as income and expense in the period that includes the enactment date. A valuation allowance is established if it is more likely than not that all or a portion of the deferred tax asset will not be realized. In determining the need for a valuation allowance, we consider future growth, forecasted earnings, forecasted taxable income, the mix of earnings in the jurisdictions in which we operate, historical earnings, taxable income in prior years, if carryback is permitted under the law, carryforward periods and prudent and feasible tax planning strategies.
Our tax positions are subject to income tax audits by multiple tax jurisdictions throughout the world. We recognize the tax benefit of an uncertain tax position only if it is more likely than not the position is sustainable upon examination by the taxing authority, based on the technical merits. We measure the tax benefit recognized as the largest amount of benefit which is more likely than not to be realized upon settlement with the taxing authority. We recognize interest accrued and penalties related to unrecognized tax benefits in our tax provision.
We calculate the current and deferred income tax provision based on estimates and assumptions that could differ from the actual results reflected in income tax returns filed in subsequent years and record adjustments based on filed income tax returns when identified. The amount of income taxes paid is subject to examination by U.S. federal, state and foreign tax authorities. The estimate of the potential outcome of any uncertain tax issue is subject to management’s assessment of relevant risks, facts and circumstances existing at that time. To the extent the assessment of such tax position changes, we record the change in estimate in the period in which we make the determination.
Prior Period Reclassifications
Certain prior period amounts have been reclassified to conform to the current period presentation. Strategic investments, previously presented within other assets, were reclassified to be presented separately on our consolidated balance sheets. The reclassification had no impact on our previously reported total assets or net cash from operating or investing activities and did not result in a restatement of prior period consolidated financial statements. 
Recently Issued Accounting Pronouncement Adopted
In December 2023, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2023-09, “Income Taxes - Improvements to Income Tax Disclosures,” which requires enhancement and further transparency to certain income tax disclosures, most notably the tax rate reconciliation and income taxes paid. We adopted this standard effective January 1, 2025 using a retrospective approach. Refer to our consolidated statements of cash flows and Note 17 “Provision for (Benefit from) Income Taxes” for further information.
Recently Issued Accounting Pronouncements Pending Adoption
In September 2025, the FASB issued ASU 2025-06, “Intangibles - Goodwill and Other - Internal-Use Software (Subtopic 350-40): Targeted Improvements to the Accounting for Internal-Use Software,” which modernizes the recognition and disclosure framework for internal-use software costs by removing all references to software development project stages so that the guidance is neutral to different software development methods. This ASU is effective for annual reporting periods beginning after December 15, 2027, and interim reporting periods within those annual reporting periods, and can be applied using a prospective, retrospective or modified transition approach with early adoption permitted. We are currently evaluating the impact of the adoption of this standard.
In November 2024, the FASB issued ASU 2024-03, “Income Statement - Reporting Comprehensive Income - Expense Disaggregation Disclosures: Disaggregation of Income Statement Expenses,” which requires disclosure of disaggregated information about specific categories underlying certain income statement expense line items in the footnotes to the financial statements for both annual and interim periods. This ASU is effective for fiscal years beginning after December 15, 2026, and interim reporting periods beginning after December 15, 2027 with early adoption permitted. We are currently evaluating the impact of the adoption of this standard.
v3.25.4
Investments
 12 Months Ended
Dec. 31, 2025
Debt Securities, Available-for-Sale [Abstract]  
Investments Investments
Marketable Securities
The following is a summary of our available-for-sale debt securities recorded within marketable securities and long-term marketable securities on the consolidated balance sheets (in millions):
 December 31, 2025
Amortized
Cost		Gross
Unrealized
Gains		Gross
Unrealized
Losses		Estimated
Fair Value
Available-for-sale debt securities:
Commercial paper$173 $— $— $173 
Corporate notes and bonds4,759 34 — 4,793 
Certificates of deposit11 — — 11 
U.S. government and agency securities1,257 6 — 1,263 
Mortgage-backed and asset-backed securities103 — (14)89 
Total available-for-sale debt securities$6,303 $40 $(14)$6,329 
December 31, 2024
Amortized
Cost		Gross
Unrealized
Gains		Gross
Unrealized
Losses		Estimated
Fair Value
Available-for-sale debt securities:
Commercial paper$336 $— $— $336 
Corporate notes and bonds4,966 15 (5)4,976 
Certificates of deposit67 — — 67 
U.S. government and agency securities2,103 3 (2)2,104 
Mortgage-backed and asset-backed securities104 — (18)86 
Total available-for-sale debt securities$7,576 $18 $(25)$7,569 
As of December 31, 2025, the contractual maturities of our available-for-sale debt securities, excluding those securities classified within cash and cash equivalents on the consolidated balance sheet and mortgage-backed and asset-backed securities that do not have a single maturity, did not exceed 37 months. The fair values of available-for-sale debt securities, by remaining contractual maturity, are as follows (in millions):
December 31, 2025
Due within 1 year$2,557 
Due in 1 year through 5 years3,683 
Instruments not due in single maturity89 
Total$6,329 
As of December 31, 2025 and 2024, unrealized losses of $14 million and $18 million, respectively, are from available-for-sale debt securities in a continuous unrealized loss position greater than 12 months. As of December 31, 2025, the fair value of available-for-sale debt securities in a continuous unrealized loss position totaled $171 million, the majority of which was in a continuous unrealized loss position for greater than 12 months. As of December 31, 2024, the fair value of available-for-sale debt securities in a continuous unrealized loss position totaled $2,419 million, the majority of which was in a continuous unrealized loss position for less than 12 months.
For all available-for-sale debt securities that were in unrealized loss positions, we have determined that it is more likely than not we will hold the securities until maturity or a recovery of the cost basis. Unrealized losses on available-for-sale debt securities were due primarily to changes in market interest rates, and credit-related impairment losses were immaterial as of December 31, 2025.
Strategic Investments
As of December 31, 2025 and 2024, the total amount of strategic investments in privately held companies included in our consolidated balance sheets was $1,542 million and $472 million, respectively. Our strategic investments are predominantly comprised of non-marketable equity investments, which are primarily accounted for using the measurement alternative. Under this approach, the investments are measured at cost minus impairment, if any, plus or minus changes resulting from qualifying observable price changes resulting from the issuance of similar or identical securities in an orderly transaction by the same issuer. Determining whether an observed transaction is similar to a security within our portfolio requires judgment based on the rights and preferences of the securities. Recording upward and downward adjustments to the carrying value of our non-marketable equity investments as a result of observable price changes requires quantitative assessments of the fair value of our non-marketable equity investments using various valuation methodologies and involves the use of estimates. The adjustments made during the years ended December 31, 2025, 2024 and 2023 were immaterial. The remaining strategic investments are accounted for using the equity method of accounting as we have the ability to exercise significant influence but not control over the investee. For the years ended December 31, 2025, 2024 and 2023, our share of the investees’ results of operations included in other expense, net in our consolidated statements of comprehensive income was immaterial. We classify these fair value measurements as Level 3 within the fair value hierarchy.
In September 2025, the Company purchased $750 million of preferred shares of Genesys, a privately held AI-powered experience orchestration software company.
v3.25.4
Fair Value Measurements
 12 Months Ended
Dec. 31, 2025
Fair Value Disclosures [Abstract]  
Fair Value Measurements Fair Value Measurements
The following table presents our fair value hierarchy for our assets measured at fair value on a recurring basis as of December 31, 2025 (in millions): 
Level 1Level 2Total
Cash equivalents:
Money market funds$2,055 $— $2,055 
Commercial paper— 137 137 
Corporate notes and bonds— 6 6 
Deposits219 — 219 
U.S. government and agency securities— 515 515 
Marketable securities:
Commercial paper— 173 173 
Corporate notes and bonds— 4,793 4,793 
Certificates of deposit— 11 11 
U.S. government and agency securities— 1,263 1,263 
Mortgage-backed and asset-backed securities— 89 89 
Total$2,274 $6,987 $9,261 
The following table presents our fair value hierarchy for our assets measured at fair value on a recurring basis as of December 31, 2024 (in millions): 
Level 1Level 2Total
Cash equivalents:
Money market funds$1,357 $— $1,357 
Commercial paper— 23 23 
Corporate notes and bonds— 4 4 
Deposits391 — 391 
U.S. government and agency securities — 14 14 
Marketable securities:
Commercial paper— 336 336 
Corporate notes and bonds— 4,976 4,976 
Certificates of deposit— 67 67 
U.S. government and agency securities— 2,104 2,104 
Mortgage-backed and asset-backed securities— 86 86 
Total$1,748 $7,610 $9,358 
We determine the fair value of our security holdings based on pricing from our service providers and market prices from industry-standard independent data providers. Such market prices may be quoted prices in active markets for identical assets (Level 1 inputs), pricing determined using inputs other than quoted prices that are observable either directly or indirectly (Level 2 inputs) or using unobservable inputs that are supported by little or no market activity (Level 3 inputs). Our strategic investments are not included in the table above and are discussed in Note 3 “Investments”. Refer to Note 8 “Derivative Contracts” for the fair value measurement of our derivative contracts and Note 12 “Debt” for the fair value measurement of our long-term debt, which are also not included in the table above.
v3.25.4
Business Combinations
 12 Months Ended
Dec. 31, 2025
Business Combination, Asset Acquisition, Transaction between Entities under Common Control, and Joint Venture Formation [Abstract]  
Business Combinations Business Combinations
2025 Business Combinations
Moveworks, Inc.
On December 15, 2025, we acquired all outstanding shares of Moveworks, Inc. (“Moveworks”), a privately held company that provides enterprise search and front-end virtual agent technology. The acquisition is intended to drive use of our Platform to accelerate enterprise adoption and innovation across key growth areas, including CRM. The preliminary aggregate purchase price consideration for Moveworks was $2.4 billion, which was comprised of the following (in millions):
Fair Value
Fair value of common stock issued(1)
$1,467 
Cash
905 
Settlement of pre-existing loan
31 
Stock-based compensation awards attributable to pre-combination services
4 
Total purchase consideration$2,407 
(1)The fair value of the stock consideration is based on the December 15, 2025 closing price of ServiceNow common stock at $153.04 and approximately 9.6 million shares of ServiceNow common stock.
The allocation of the total purchase price is summarized below (in millions):
Purchase Price
Allocation		Asset Life
Current assets$48 
Intangible assets770 
2 - 5 years
Goodwill1,748 Indefinite
Other assets124 
Assets acquired$2,690 
Current liabilities assumed83 
Long-term liabilities assumed13 
Deferred tax liabilities, non-current 187 
Net assets acquired$2,407 
Identifiable intangible assets acquired in connection with the Moveworks acquisition (in millions) and the weighted-average lives are as follows:
Intangible
Assets
Asset Life (years)
Developed technology$505 5
Customer relationships220 5
Order backlog
25 2
Brand assets
20 4
Total$770 
Goodwill, which is not deductible for income tax purposes, is primarily attributed to the value expected from synergies resulting from the business combination. The fair values assigned to tangible and intangible assets acquired, liabilities assumed and income taxes payable and deferred taxes are based on management’s estimates and assumptions. The provisional measurements of fair value for certain assets and liabilities may be subject to change as additional information is received. The Company expects to finalize the valuation as soon as practicable, but not later than one year from the acquisition date.
As contemplated by the terms of the merger agreement, in August 2025, the Company and Moveworks entered into a term loan credit agreement pursuant to which Moveworks drew $25 million. In December 2025, Moveworks drew an additional $5 million on the term loan credit agreement. The loan was settled on the closing date of the Moveworks acquisition.
Logik.io Inc.
On May 30, 2025, we acquired all outstanding shares of Logik.io Inc., a provider of an AI-powered, composable Configure, Price, Quote (“CPQ”) solution for total purchase consideration of $506 million, which consists primarily of approximately 2.1 million shares of ServiceNow common stock with a value of approximately $434 million and $62 million in cash. The fair value of the stock consideration is based on the May 30, 2025 closing price of ServiceNow common stock at $202.22. The acquisition is intended to expand our growing CRM footprint and accelerate our sales and order management capabilities with the acquired CPQ solutions technology.
The purchase price was allocated based on the estimated fair value of the developed technology intangible asset of $85 million (five-year estimated useful life), customer-related and backlog assets of $14 million (three-year estimated useful life), net tangible assets of $25 million, deferred tax liabilities of $22 million and goodwill of $404 million, which is not deductible for income tax purposes.
Goodwill is primarily attributed to the value expected from synergies resulting from the business combination. The fair values assigned to tangible and intangible assets acquired, liabilities assumed and income taxes payable and deferred taxes are based on management’s estimates and assumptions.
Other Acquisitions
In July 2025, we completed the acquisition of data.world, Inc., a leader in enterprise data cataloging and governance. The acquisition is intended to strengthen the Company’s AI platform by allowing customers to enrich data with meaning, context and relationships while enabling AI agents and workflows to operate. The acquisition is not material to our consolidated financial statements.
During the year ended December 31, 2025, we also completed other acquisitions that were not material to our consolidated financial statements, either individually or in the aggregate.
Pending Business Combinations
In December 2025, we signed a definitive agreement to acquire Veza Technologies, Inc., a privately held company that provides a unified access platform, with native products offering access search, access intelligence, access monitoring and access workflows, for approximately $1.25 billion cash consideration, subject to customary adjustments. The acquisition is expected to close during the first half of 2026, subject to customary regulatory approvals and closing conditions.
In December 2025, we signed a definitive agreement to acquire Armis Security Ltd. a cyber-exposure management and cyber-physical security solutions provider, for approximately $7.75 billion cash consideration, subject to customary adjustments. The acquisition is expected to close during the second half of 2026, subject to customary regulatory approvals and closing conditions.
2024 Business Combinations
During the year ended December 31, 2024, we completed certain acquisitions for total purchase consideration of $112 million, primarily to enhance our products with the acquired technology and engineering workforce. The acquisitions were not material to our consolidated financial statements, either individually or in the aggregate.
2023 Business Combinations
On July 17, 2023, we acquired all outstanding shares of G2K Group GmbH, an artificial intelligence powered platform, for $465 million in a cash transaction. The consideration was paid in two installments, with the first payment made in July 2023 and the second payment made in February 2024. The acquisition is intended to enhance our Platform with the acquired smart Internet of Things technology, enabling businesses to intelligently action digital and in-store data with enterprise-grade workflows.
The purchase price was allocated based on the fair value of the developed technology intangible asset of $75 million (six-year estimated useful life), net tangible liabilities of $1 million, deferred tax liabilities of $23 million and goodwill of $414 million, which is not deductible for income tax purposes.
Goodwill is primarily attributed to the value expected from synergies resulting from the business combination. The fair values assigned to tangible and intangible assets acquired, liabilities assumed and income taxes payable and deferred taxes are based on management’s estimates and assumptions.
We have included the financial results of business combinations in the consolidated financial statements from the respective dates of acquisition, which were not material. Aggregate acquisition-related costs associated with business combinations were $96 million for the year ended December 31, 2025 and immaterial for each of the years ended December 31, 2024 and 2023, and were included in general and administrative expenses in our consolidated statements of comprehensive income as incurred.
v3.25.4
Goodwill and Intangible Assets
 12 Months Ended
Dec. 31, 2025
Goodwill and Intangible Assets Disclosure [Abstract]  
Goodwill and Intangible Assets Goodwill and Intangible Assets
The changes in the carrying amounts of goodwill were as follows (in millions):
Carrying Amount
Balance as of December 31, 2023$1,231 
Goodwill acquired75 
Foreign currency translation adjustments(33)
Balance as of December 31, 2024$1,273 
Goodwill acquired2,225 
Foreign currency translation adjustments80 
Balance as of December 31, 2025$3,578 
Intangible assets, net consists of the following (in millions):
 December 31, 2025December 31, 2024
Developed technology$1,316 $581 
Customer relationships238 5 
Patents83 83 
Other72 6 
Intangible assets, gross$1,709 $675 
Less: accumulated amortization(588)(466)
Intangible assets, net$1,121 $209 
The weighted-average useful life of the acquired developed technology for each of the years ended December 31, 2025 and 2024 was approximately five years. Amortization expense for intangible assets was approximately $120 million, $94 million and $85 million for the years ended December 31, 2025, 2024 and 2023, respectively.
The following table presents the estimated future amortization expense related to intangible assets held as of December 31, 2025 (in millions):
Fiscal Period:
2026$269 
2027253 
2028228 
2029210 
2030160 
Thereafter1 
Total future amortization expense$1,121 
v3.25.4
Property and Equipment
 12 Months Ended
Dec. 31, 2025
Property, Plant and Equipment [Abstract]  
Property and Equipment Property and Equipment
Property and equipment, net consists of the following (in millions):
 December 31,
 20252024
Computer equipment$3,332 $2,697 
Computer software126 106 
Leasehold and other improvements433 320 
Furniture and fixtures117 85 
Construction in progress117 63 
Property and equipment, gross4,125 3,271 
Less: Accumulated depreciation(1,836)(1,508)
Property and equipment, net$2,289 $1,763 
Construction in progress consists of costs primarily related to leasehold and other improvements. Depreciation expense was $508 million, $371 million and $372 million for the years ended December 31, 2025, 2024 and 2023, respectively.
v3.25.4
Derivative Contracts
 12 Months Ended
Dec. 31, 2025
Derivative Instruments and Hedging Activities Disclosure [Abstract]  
Derivative Contracts Derivative Contracts
Derivatives Designated as Hedging Instruments
We enter into forward contracts to hedge a portion of our forecasted foreign currency denominated revenues, and beginning in the fourth quarter of 2025, we also entered into forward contracts to hedge a portion of our forecasted foreign currency denominated expenses. These forward contracts are recorded at fair value and have maturities of up to 34 months. We had outstanding cash flow hedges with total notional values of $2.2 billion and $1.7 billion as of December 31, 2025 and 2024, respectively. We classify cash flows related to our cash flow hedges as operating activities in our consolidated statements of cash flows.
The total gross fair values of derivatives designated as hedging instruments recorded within the consolidated balance sheets were as follows (in millions):
Consolidated Balance Sheets LocationDecember 31, 2025December 31, 2024
Prepaid expenses and other current assets $11 $55 
Other assets$3 $10 
Accrued expenses and other current liabilities$(49)$(1)
Other long-term liabilities$(8)$— 
As of December 31, 2025, approximately $38 million of the pre-tax derivative loss from accumulated other comprehensive income (loss) is expected to be recognized in subscription revenues within the next 12 months.
All hedging relationships are formally documented at the inception of the hedge and the hedges must be highly effective in offsetting changes to future cash flows on hedged transactions. We evaluate hedge effectiveness at the inception of the hedge prospectively, and on an ongoing basis both retrospectively and prospectively. We report changes in fair value of these cash flow hedges as a component of accumulated other comprehensive income (loss) and subsequently reclassify into earnings in the same period the forecasted transaction affects earnings. Amounts reclassified to subscription revenues were a loss of $42 million for the year ended December 31, 2025 and a gain of $14 million for the year ended December 31, 2024. There were no net gains or losses recognized in research and development expenses and sales and marketing expenses for the year ended December 31, 2025. There was no ineffectiveness in the Company’s cash flow hedging program for the years ended December 31, 2025 and 2024.
Derivatives not Designated as Hedging Instruments
Our derivatives not designated as hedging instruments consist of foreign currency forward contracts that we primarily use to hedge monetary assets and liabilities denominated in non-functional currencies. These foreign currency forward contracts are recorded at fair value and have maturities of 12 months or less. The changes in the fair value of these contracts are recorded in other expense, net on the consolidated statements of comprehensive income. As of December 31, 2025 and 2024, we had foreign currency forward contracts with total notional values of $2.5 billion and $2.2 billion, respectively, which were not designated as hedging instruments. The gross fair value of these foreign currency forward contracts was immaterial as of December 31, 2025 and 2024. The gains recognized for foreign currency forward contracts from derivatives not designated as hedging instruments in other expense, net of $97 million, primarily offset the remeasurement losses of the related foreign currency denominated assets and liabilities of $113 million for the year ended December 31, 2025. The gains (losses) recognized for foreign currency forward contracts from derivatives not designated as hedging instruments were immaterial for the years ended December 31, 2024 and 2023. Realized gains (losses) from settlement of the derivative assets and liabilities are classified as investing activities in the consolidated statements of cash flows.
All foreign currency forward contracts, both designated and not designated as hedging instruments, are classified within Level 2 as the valuation inputs are based on quoted prices and market observable data of similar instruments in active markets, such as currency spot and forward rates.
v3.25.4
Supply Chain Finance Program
 12 Months Ended
Dec. 31, 2025
Payables and Accruals [Abstract]  
Supply Chain Finance Program Supply Chain Finance Program
Our supply chain finance (“SCF”) program provides suppliers with the opportunity to sell their receivables due from us to a global financial institution acting as our paying agent. A supplier’s election to receive early payment at a discounted amount from the financial institution does not change the amount that we must remit to the financial institution on our payment date, which is generally 90 days from the invoice date. Participating suppliers negotiate their sales of receivables directly with the financial institution at their sole discretion and we have no economic interest in a supplier’s decision to participate in the SCF program. We do not have pledged assets or other guarantees under our SCF program. These obligations are included in accounts payable in our consolidated balance sheets and all activity related to these obligations is presented within operating activities in our consolidated statements of cash flows.
The summary of our outstanding payment obligations under the SCF program is as follows (in millions):
Year Ended December 31, 2025
Obligations outstanding at the beginning of the year$— 
Invoices added during the year
251 
Invoices paid during the year
(164)
Obligations outstanding at the end of the year$87 
v3.25.4
Deferred Revenue and Performance Obligations
 12 Months Ended
Dec. 31, 2025
Revenue from Contract with Customer [Abstract]  
Deferred Revenue and Performance Obligations Deferred Revenue and Performance Obligations
Revenues recognized from beginning period deferred revenue during the years ended December 31, 2025 and 2024 were $6.9 billion and $5.7 billion, respectively.
Remaining Performance Obligations
Transaction price allocated to remaining performance obligations (“RPO”) represents contracted revenue that has not yet been recognized, which includes deferred revenue and non-cancellable amounts that will be invoiced and recognized as revenues in future periods. RPO excludes contracts that are billed in arrears, such as certain time and materials contracts, as we apply the “right to invoice” practical expedient under relevant accounting guidance.
As of December 31, 2025, the total non-cancellable RPO under our contracts with customers was $28.2 billion, and we expect to recognize revenues on approximately 46% of these RPO over the following 12 months. The majority of the non-current RPO will be recognized over the next 13 to 36 months.
v3.25.4
Accrued Expenses and Other Current Liabilities
 12 Months Ended
Dec. 31, 2025
Accrued Liabilities, Current [Abstract]  
Accrued Expenses and Other Current Liabilities Accrued Expenses and Other Current Liabilities
Accrued expenses and other current liabilities consist of the following (in millions):
 December 31,
 20252024
Accrued payroll$827 $700 
Taxes payable195 162 
Other employee-related liabilities220 196 
Other571 311 
Total accrued expenses and other current liabilities$1,813 $1,369 
v3.25.4
Debt
 12 Months Ended
Dec. 31, 2025
Convertible Notes Payable [Abstract]  
Debt Debt
For the periods ended December 31, 2025 and 2024, the carrying value of our outstanding debt was $1,491 million and $1,489 million, respectively, net of unamortized debt discount and issuance costs of $9 million and $11 million, respectively.
We consider the fair value of the 2030 Notes at December 31, 2025 and 2024 to be a Level 2 measurement. The estimated fair value of the 2030 Notes based on the closing trading price per $100, was $1,324 million and $1,247 million at December 31, 2025 and 2024, respectively.
2030 Notes
In August 2020, we issued 1.40% fixed rate ten-year notes with an aggregate principal amount of $1.5 billion due on September 1, 2030 (the “2030 Notes”). The 2030 Notes were issued at 99.63% of principal and we incurred $13 million for debt issuance costs. The effective interest rate for the 2030 Notes was 1.53% and included interest payable, amortization of debt issuance cost and amortization of debt discount. Interest is payable semi-annually in arrears on March 1 and September 1 of each year, beginning on March 1, 2021, and the entire outstanding principal amount is due at maturity on September 1, 2030. The 2030 Notes are unsecured obligations and the indentures governing the 2030 Notes contain customary events of default and covenants that, among others and subject to exceptions, restrict our ability to incur or guarantee debt secured by liens on specified assets or enter into sale and lease-back transactions with respect to specified properties.
v3.25.4
Accumulated Other Comprehensive Income (Loss)
 12 Months Ended
Dec. 31, 2025
Equity [Abstract]  
Accumulated Other Comprehensive Income (Loss) Accumulated Other Comprehensive Income (Loss)
The following tables show the components of accumulated other comprehensive income (loss), net of tax, in the stockholders’ equity section of our consolidated balance sheets (in millions):
 
Unrealized Gains
(Losses) on
Derivative
Instruments
Unrealized Gains
(Losses) on
Marketable
Securities
Foreign Currency
Translation
Adjustment
Total
Balance as of December 31, 2024
$50 $(27)$(91)$(68)
Other comprehensive (loss) income before reclassifications
(130)27 148 45 
Amounts reclassified from accumulated other comprehensive loss
42 — — 42 
Net current period other comprehensive (loss) income
(88)27 148 87 
Balance as of December 31, 2025
$(38)$— $57 $19 
 
Unrealized Gains
(Losses) on
Derivative
Instruments
Unrealized Gains
(Losses) on
Marketable
Securities		Foreign Currency
Translation
Adjustment		Total
Balance as of December 31, 2023
$— $(39)$2 $(37)
Other comprehensive income (loss) before reclassifications64 12 (93)(17)
Amounts reclassified from accumulated other comprehensive loss
(14)— — (14)
Net current period other comprehensive income (loss)
50 12 (93)(31)
Balance as of December 31, 2024
$50 $(27)$(91)$(68)
v3.25.4
Stockholders' Equity
 12 Months Ended
Dec. 31, 2025
Stockholders' Equity Note [Abstract]  
Stockholders' Equity Stockholders' Equity
Common Stock
We are authorized to issue a total of 3.0 billion shares of common stock as of December 31, 2025. Holders of our common stock are not entitled to receive dividends unless declared by our board of directors. As of December 31, 2025, we had 1,047 million shares of common stock, net of treasury stock, outstanding and had reserved shares of common stock for future issuance as follows (in thousands):
 December 31, 2025
Stock plans:
Options outstanding4,829 
RSUs(1)
26,011 
Shares of common stock available for future grants:
Amended and Restated 2021 Equity Incentive Plan(2)
37,616 
Amended and Restated 2012 Employee Stock Purchase Plan(2)
38,893 
Total shares of common stock reserved for future issuance107,349 
(1)Represents the number of shares issuable upon settlement of outstanding restricted stock units (“RSUs”) and performance-based RSUs (“PRSUs”), as discussed in Note 15 “Equity Awards”.
(2)Refer to Note 15 “Equity Awards” for a description of these plans.
During the years ended December 31, 2025 and 2024, we issued a total of 11.9 million and 12.8 million shares, respectively, from stock option exercises, vesting of RSUs, net of employee payroll taxes, and purchases from the employee stock purchase plan (“ESPP”).
Treasury Stock
In May 2023, our board of directors authorized a program to repurchase up to $1.5 billion of our common stock (the “Share Repurchase Program”). In January 2025, our board of directors authorized an additional $3.0 billion in repurchases under the Share Repurchase Program. Under the program, we may repurchase our common stock from time to time through open market purchases, accelerated share repurchase transactions, privately negotiated transactions, or by other means, including through the use of trading plans intended to qualify under Rule 10b5-1 under the Securities Exchange Act of 1934, as amended, in accordance with applicable securities laws and other restrictions. The Share Repurchase Program does not have a fixed expiration date, may be suspended or discontinued at any time, and does not obligate us to acquire any amount of common stock. The timing, manner, price, and amount of any repurchases will be determined by us at our discretion and will depend on a variety of factors, including business, economic and market conditions, prevailing stock prices, corporate and regulatory requirements, and other considerations.

During the years ended December 31, 2025 and 2024, the Company repurchased approximately 10.3 million and 4.0 million shares of its common stock for $1.8 billion and $696 million, respectively. All repurchases were made in open market transactions. Repurchases of common stock are recognized as treasury stock and held for future issuance. As of December 31, 2025, approximately $1.4 billion of the authorized amount under the Share Repurchase Program remained available for future repurchases. In January 2026, our board of directors authorized an additional $5.0 billion in repurchases under the Share Repurchase Program.
Preferred Stock
Our board of directors has the authority, without further action by stockholders, to issue up to 10 million shares of preferred stock in one or more series. Our board of directors may designate the rights, preferences, privileges and restrictions of the preferred stock, including dividend rights, conversion rights, voting rights, terms of redemption, liquidation preference and number of shares constituting any series or the designation of any series. The issuance of preferred stock could have the effect of restricting dividends on our common stock, diluting the voting power of our common stock, impairing the liquidation rights of our common stock or delaying or preventing a change in control. As of December 31, 2025 and 2024, no shares of preferred stock were outstanding.
v3.25.4
Equity Awards
 12 Months Ended
Dec. 31, 2025
Share-Based Payment Arrangement [Abstract]  
Equity Awards Equity Awards
We have three equity incentive plans: 2012 Equity Incentive Plan (the “2012 Plan”), amended and restated 2021 Equity Incentive Plan (the “2021 Plan”) and 2022 New-Hire Equity Incentive Plan (the “2022 Plan”). The 2012 Plan was terminated in connection with the initial approval of the 2021 Plan on June 7, 2021 but continues to govern the terms of outstanding equity awards that were granted prior to the termination of the 2012 Plan. As of June 7, 2021, we no longer grant equity awards pursuant to the 2012 Plan. The 2021 Plan, as amended and restated, was approved by the shareholders on June 1, 2023 to increase shares available for future grants by approximately 50 million shares. Upon effectiveness of the 2021 Plan, as amended and restated, the 2022 Plan was terminated, and no additional awards under the 2022 Plan have been made since the amendment and restatement of the 2021 Plan. Outstanding equity awards under the 2022 Plan continue to be subject to the terms and conditions of the 2022 Plan.
The 2021 Plan and the 2012 Plan provide for the grant of incentive stock options, nonqualified stock options, stock appreciation rights, RSUs, performance-based stock awards and other forms of equity compensation (collectively, “equity awards”). The 2022 Plan permits the grant of any of the foregoing awards with the exception of incentive stock options. In addition, the 2022 Plan, the 2021 Plan and the 2012 Plan provide for the grant of performance cash awards. Incentive stock options may be granted only to employees. All other equity awards may be granted to employees, including officers, as well as directors and consultants.
Our Amended and Restated 2012 Employee Stock Purchase Plan (the “2012 ESPP”) authorizes the issuance of shares of common stock pursuant to purchase rights granted to our employees. The price at which common stock is purchased under the 2012 ESPP is equal to 85% of the fair market value of our common stock on the first or last day of the offering period, whichever is lower. Offering periods are six months long and begin on February 1 and August 1 of each year. The number of shares of common stock reserved for issuance will not be increased without shareholder approval.
Stock Options
Stock options are exercisable at a price equal to the market value of the underlying shares of common stock on the date of the grant as determined by the closing price of our common stock as reported on the New York Stock Exchange on the date of grant. Stock options granted under the 2012 Plan to new employees generally vest 25% one year from the date the requisite service period begins and continue to vest monthly for each month of continued employment over the remaining three years. Options granted generally are exercisable for a period of up to ten years contingent on each holder’s continuous status as a service provider.
A summary of stock option activity for the year ended December 31, 2025 was as follows:
Number of
Shares
(in thousands) 		Weighted-
Average
Exercise
Price Per
Share		Weighted-
Average
Remaining
Contractual
Term
(in years)		Aggregate
Intrinsic
Value
(in millions)
Outstanding as of December 31, 20244,739 $123.88 
Granted (1)
426 $20.34 
Exercised(179)$116.60 $12 
Forfeited(157)$131.10 
Outstanding as of December 31, 20254,829 $114.78 5.8$185 
Vested and expected to vest as of December 31, 20254,671 $114.95 5.8$179 
Vested and exercisable as of December 31, 20252,550 $113.87 5.3$100 
(1)Relates to stock options assumed in business combinations.
Aggregate intrinsic value represents the difference between the estimated fair value of our common stock and the exercise price of outstanding, in-the-money options. The total intrinsic value for stock options exercised for the years ended December 31, 2025, 2024 and 2023, was $12 million, $35 million and $15 million, respectively.
The total fair value of shares vested was $26 million, $98 million and $7 million for the years ended December 31, 2025, 2024 and 2023, respectively. The weighted-average grant-date fair value of stock options granted was $133.64 for the year ended December 31, 2025. No stock options were granted during the years ended December 31, 2024 and 2023.
During the year ended December 31, 2021, a one-time long-term performance-based option award was granted to the Chief Executive Officer (“2021 CEO Performance Award”) and to certain executives (collectively “2021 Performance Awards”) under the 2021 Plan at a total grant date fair value of $232 million. The 2021 Performance Awards will vest in eight equal tranches based on service and achievement of both performance and market conditions, subject to continued employment and specifically for the 2021 CEO Performance Award, as CEO or Executive Chairman of the Company, through each vesting date. The performance and market conditions for a particular tranche may be achieved at different points in time and in any order but will become eligible to vest only when all service, performance and market conditions for the respective tranche are met but no earlier than two years from date of grant. The performance and market conditions must be achieved by September 30, 2026 (the “Performance Period”). The stock price metric will be achieved when both the 180-day volume weighted-average price (“VWAP”) and the 30-day VWAP equal or exceed the respective tranche stock price metric on any day during the Performance Period. The performance metric is achieved when the trailing four-quarter cumulative GAAP subscription revenues equal or exceed the respective tranche performance target. Shares acquired upon exercise of the options cannot be sold, transferred or disposed until after the end of the Performance Period and the 2021 Performance Awards will expire ten years from the respective date of grant. As of December 31, 2025, the first four tranches were vested based on achievement of both the performance and market conditions.
The fair value of the 2021 Performance Awards and the corresponding derived service periods were estimated using the Monte Carlo simulation. Stock-based compensation expense is recognized on a graded vesting basis over the requisite service period for each respective tranche, but not shorter than the two-year minimum service period, and includes an assessment of when it is probable the performance condition will be achieved, which involves a subjective assessment of our future financial projections.
As of December 31, 2025, total unrecognized compensation cost, adjusted for estimated forfeitures, related to unvested stock options was approximately $47 million. The weighted-average remaining vesting period of unvested stock options as of December 31, 2025 was approximately two years.
RSUs
A summary of RSU activity for the year ended December 31, 2025 was as follows:
Number of
Shares		Weighted-
Average
Grant-Date
Fair Value Per
Share
 
(in thousands)
Outstanding as of December 31, 202428,940 $126.02 
Granted14,486 $190.71 
Vested(14,136)$128.51 
Forfeited(3,279)$143.17 
Outstanding as of December 31, 202526,011 $158.53 
Expected to vest as of December 31, 202523,500 
RSUs outstanding as of December 31, 2025 were comprised of 24.3 million RSUs with only service conditions and 1.7 million RSUs with both service and performance conditions, including certain RSUs with additional market conditions. The total intrinsic value of the RSUs vested was $2.6 billion, $2.4 billion and $1.6 billion for the years ended December 31, 2025, 2024 and 2023, respectively. As of December 31, 2025, the aggregate intrinsic value of RSUs outstanding was $4.0 billion and RSUs expected to vest was $3.6 billion. The weighted-average grant-date fair value of RSUs granted was $190.71, $158.23 and $95.84 per share for the years ended December 31, 2025, 2024 and 2023, respectively.
PRSUs have service, performance and market vesting conditions. The ultimate number of shares eligible to vest range from 0% to 200%, subject to our board of directors compensation committee’s approval of performance metrics achievement and, for certain PRSUs, total shareholder return relative to that of the S&P 500 index. The eligible shares subject to PRSUs granted during the year ended December 31, 2025 will vest in one to three years contingent on each holder’s continuous status as an employee on the applicable vesting dates. The number of PRSUs granted included in the table above reflects the shares that could be eligible to vest at 100% of target for PRSUs and includes adjustments for over or under achievement for PRSUs granted in the prior year.
We recognized $149 million, $147 million and $145 million of stock-based compensation expense, net of actual and estimated forfeitures, associated with PRSUs on a graded vesting basis during the years ended December 31, 2025, 2024 and 2023, respectively.
As of December 31, 2025, total unrecognized compensation cost, adjusted for estimated forfeitures, related to unvested RSUs was $3.2 billion and the weighted-average remaining vesting period was approximately three years.
Total stock-based compensation expense for the years ended December 31, 2025, 2024 and 2023 was $1,955 million, $1,746 million and $1,604 million, respectively. For the years ended December 31, 2025, 2024 and 2023, we recorded $365 million, $340 million and $296 million, respectively, of tax benefits on total stock-based compensation expense, which are reflected in the provision for (benefit from) income taxes in the consolidated statements of comprehensive income.
Valuation Assumptions
The following assumptions were used in the Black-Scholes options pricing model and the Monte Carlo simulation model, to estimate our stock-based compensation on the date of grant for ESPP, stock options and PRSUs, respectively, as applicable.
 Year Ended December 31,
202520242023
Risk-Free Interest Rate
ESPP
4.08% - 4.96%
4.96% - 5.39%
2.96% - 5.39%
Stock Options
3.80% - 4.07%
**
PRSU
4.18% - 4.24%
3.97% - 4.56%
4.34%
Expected Term (in years)
ESPP0.50.50.5
Stock Options
6.0 - 9.0
**
Expected Volatility
ESPP
32% - 45%
25% - 40%
33% - 59%
Stock Options
39% - 42%
**
PRSU
33% - 40%
33% - 42%
45%
* There were no stock option grants in 2024 and 2023.
Expected volatility. The expected volatility is based on the historical volatility of our common stock for a period similar to our expected term.
Expected term. We determine the expected term based on historical experience of similar awards, giving consideration to the contractual terms of the stock-based awards, vesting schedules and expectations of future employee behavior. We estimate the expected term for ESPP using the purchase period.
Risk-free interest rate. The risk-free interest rate is based on the U.S. Treasury yield curve in effect at the time of grant for the expected term of the stock-based award.
Expected dividend yield. Our expected dividend yield is zero, as we have not and do not currently intend to declare dividends in the foreseeable future.
v3.25.4
Net Income Per Share
 12 Months Ended
Dec. 31, 2025
Earnings Per Share [Abstract]  
Net Income Per Share Net Income Per Share
Basic net income per share attributable to common stockholders is computed by dividing net income attributable to common stockholders by the weighted-average number of shares of common stock outstanding during the period. Diluted net income per share is computed by dividing net income attributable to common stockholders by the weighted-average number of shares of common stock outstanding during the period, adjusted for the effects of dilutive shares of common stock, which are comprised of outstanding stock options, RSUs and ESPP obligations. Stock awards with performance or market conditions are included in dilutive shares to the extent all conditions are met. The potentially dilutive shares of common stock are computed using the treasury stock method or the as-if converted method, as applicable. The effects of outstanding stock options, RSUs and ESPP obligations are excluded from the computation of diluted net income per share in periods in which the effect would be antidilutive.
The following table presents the calculation of basic and diluted net income per share attributable to common stockholders, as adjusted to give effect to the Stock Split (in millions, except for number of shares reflected in thousands and per share data):
 Year Ended December 31,
 202520242023
Numerator:
Net income$1,748 $1,425 $1,731 
Denominator:
Weighted-average shares outstanding - basic 1,036,740 1,029,169 1,020,685 
Weighted-average effect of potentially dilutive securities:
Common stock options, RSUs and ESPP obligations9,951 12,944 7,268 
Weighted-average shares outstanding - diluted1,046,691 1,042,113 1,027,953 
Net income per share - basic$1.69 $1.38 $1.70 
Net income per share - diluted$1.67 $1.37 $1.68 
Common stock options, RSUs and ESPP obligations excluded from diluted net income per share because their effect would have been anti-dilutive
10,787 3,555 15,955 
v3.25.4
Provision for (Benefit from) Income Taxes
 12 Months Ended
Dec. 31, 2025
Income Tax Disclosure [Abstract]  
Provision for (Benefit from) Income Taxes Provision for (Benefit from) Income Taxes
The components of income before income taxes by U.S. and foreign jurisdictions were as follows (in millions):
 Year Ended December 31,
 202520242023
United States$1,302 $1,055 $523 
Foreign959 683 485 
Total$2,261 $1,738 $1,008 
The provision for (benefit from) income taxes consists of the following (in millions):
 Year Ended December 31,
 202520242023
Current provision:
Federal$36 $36 $2 
State43 49 31 
Foreign183 130 101 
262 215 134 
Deferred provision:
Federal169 51 (750)
State25 (5)(135)
Foreign57 52 28 
251 98 (857)
Provision for (benefit from) income taxes$513 $313 $(723)
The effective income tax rate differs from the federal statutory income tax rate applied to the income before income taxes due to the following (in millions):     
 Year Ended December 31,
 202520242023
U.S. federal statutory tax rate$475 21.0 %$365 21.0 %$212 21.0 %
State and local income tax, net of federal benefit (1)
51 2.3 %33 1.9 %(81)(8.1)%
Foreign tax effects
Ireland
Statutory tax rate difference between Ireland and United States
(45)(2.0)%(31)(1.8)%(20)(1.9)%
Other(17)(0.7)%1 — %12 1.2 %
Brazil
Withholding30 1.3 %18 1.0 %— — %
Other— — %2 0.1 %10 0.9 %
Other foreign jurisdictions63 2.8 %58 3.3 %21 2.1 %
Effect of cross-border tax laws
Global intangible low-taxed income(22)(1.0)%(29)(1.6)%45 4.5 %
       Other(1)(0.1)%(6)(0.3)%(1)(0.1)%
Research and development tax credits(53)(2.3)%(64)(3.7)%(74)(7.3)%
Changes in valuation allowances(1)(0.1)%3 0.2 %(930)(92.2)%
Nontaxable or nondeductible items
Stock-based compensation(66)(2.9)%(78)(4.5)%25 2.5 %
Officer’s compensation32 1.4 %28 1.6 %32 3.2 %
Other29 1.3 %13 0.8 %16 1.5 %
Change in unrecognized tax benefits11 0.5 %3 0.2 %9 0.9 %
Acquisition-related effects29 1.3 %(5)(0.3)%3 0.3 %
Other(2)(0.1)%2 0.1 %(2)(0.2)%
Provision for (benefit from) income taxes$513 22.7 %$313 18.0 %$(723)(71.7)%
(1) The states that contribute to the majority (greater than 50%) of the tax effect in this category include Illinois, New Jersey, Virginia, Minnesota, and New York for 2025; Virginia, New York, Illinois, Minnesota, and Georgia for 2024; and Illinois, Virginia, Minnesota, and Pennsylvania for 2023.
Significant components of our deferred tax assets are shown below (in millions). A valuation allowance has been recognized to offset our deferred tax assets, as necessary, by the amount of any tax benefits that, based on evidence, are not expected to be realized.
 December 31,
 20252024
Deferred tax assets:
Net operating loss carryforwards$260 $138 
Credit carryforwards425 458 
Lease liability207 171 
Capitalized research and development323 434 
Depreciation and amortization465 514 
Accrued expenses
98 78 
Other90 90 
Total deferred tax assets1,868 1,883 
Less: valuation allowance(241)(220)
$1,627 $1,663 
Deferred tax liabilities:
Right of use asset(182)(150)
Depreciation and amortization(375)(113)
Other(56)(61)
Net deferred tax assets$1,014 $1,339 
As of December 31, 2025, the Company does not expect to incur material additional income taxes upon the distribution of earnings from its foreign subsidiaries. While the Company intends to repatriate these foreign earnings, there may be local withholding taxes due to various foreign countries and/or U.S. state taxes payable upon distribution of certain lower-tier earnings. The estimated impact of these foreign withholding taxes, after considering available U.S. foreign tax credits, and state taxes is currently immaterial to the Company’s consolidated financial statements.
As of December 31, 2025, we had U.S. federal net operating loss and federal tax credit carryforwards of $578 million and $341 million, respectively, as reported on our tax returns. The federal tax credits will begin to expire in 2041 if not utilized. In addition, as of December 31, 2025, we had state net operating loss and state tax credit carryforwards of approximately $1.0 billion and $354 million, respectively, as reported on our tax returns. The state net operating loss will begin to expire in 2033 if not utilized. State tax credits and a portion of the federal net operating loss carryforwards can be carried forward indefinitely. Utilization of our net operating loss and credit carryforwards may be subject to annual limitation due to the ownership change limitations provided by the Internal Revenue Code and similar state provisions. Such an annual limitation could result in the expiration of the net operating loss and tax credit carryforwards before utilization.
As of December 31, 2025, we had Canada net operating loss and tax credit carryforwards of $161 million and $14 million, respectively, as reported on our tax returns. The Canada net operating loss and tax credits will begin to expire in 2039 and 2037, respectively, if not utilized. In addition, as of December 31, 2025, we had United Kingdom net operating loss carryforwards of $162 million, as reported on our tax returns. The United Kingdom net operating loss can be carried forward indefinitely. 
The increase in the 2025 valuation allowance of $21 million was primarily attributable to California tax credit generation.
The increase in the 2024 valuation allowance of $24 million was primarily attributable to California tax credit generation. The decrease in the 2023 valuation allowance of $1.03 billion was primarily attributable to the $1.05 billion release of certain U.S. federal and state valuation allowances offset by approximately a $20 million increase in the California valuation allowance.
The income tax benefit was $723 million for the year ended December 31, 2023. The income tax benefit was primarily attributable to the release of the valuation allowance of certain U.S. federal and state deferred tax assets. We regularly assess the need for a valuation allowance against our deferred tax assets. In making that assessment, we consider both positive and negative evidence related to the likelihood of realization of the deferred tax assets to determine, based on the weight of available evidence, whether it is more likely than not that some or all of the deferred tax assets will not be realized. As of June 30, 2023, we achieved cumulative U.S. income during the prior twelve quarters when considering pre-tax income adjusted for permanent differences and other comprehensive losses. Based on all available positive and negative evidence, having demonstrated sustained profitability which is objective and verifiable, and taking into account anticipated future earnings, we concluded it is more likely than not that our U.S. federal and state deferred tax assets will be realizable, with the exception of California. We released $1.05 billion of our valuation allowance during the year ended December 31, 2023. As of December 31, 2025 and 2024, we maintained a valuation allowance of $241 million and $220 million, respectively, against our California deferred tax assets due to the uncertainty regarding realizability of these deferred tax assets as they have not met the “more likely than not” realization criteria, particularly as we expect research and development tax credit generation to exceed our ability to use the credits in future years. We will continue to monitor the need for a valuation allowance against our deferred tax assets on a quarterly basis.
A reconciliation of the beginning and ending balance of total unrecognized tax benefits is as follows (in millions):
 Year Ended December 31,
 202520242023
Balance at the beginning of the period
$291 $221 $159 
Tax positions taken in prior period:
Gross increases— 2 — 
Gross decreases(3)(2)— 
Tax positions taken in current period:
Gross increases116 73 63 
Settlements— (3)(1)
Balance at the end of the period
$404 $291 $221 
As of December 31, 2025, we had gross unrecognized tax benefits of approximately $404 million, of which $304 million would impact the effective tax rate, if recognized. We recognize accrued interest and penalties related to unrecognized tax benefits as income tax expense. Accrued interest and penalties included in our liability related to unrecognized tax benefits were $17 million and $9 million as of December 31, 2025 and 2024, respectively. The amount of unrecognized tax benefits could be reduced upon expiration of the applicable statutes of limitations. Interest and penalties accrued on these uncertain tax positions are recognized as income tax expense and will be released upon the expiration of the statutes of limitations. These amounts are also not material for any periods presented. Further, $114 million and $68 million of unrecognized tax benefits have been recorded as liabilities as of December 31, 2025 and 2024, respectively.
We are subject to taxation in the United States and foreign jurisdictions. As of December 31, 2025, our tax years 2004 to 2025 remain subject to examination in most jurisdictions.
Due to differing interpretations of tax laws and regulations, tax authorities may dispute our tax filing positions. We periodically evaluate our exposures associated with our tax filing positions and believe that adequate amounts have been reserved for adjustments that may result from tax examinations.
On July 4, 2025, H.R. 1, the "One Big Beautiful Bill Act," was enacted into law, bringing significant amendments to the U.S. tax code. This legislation extends and modifies provisions from the 2017 Tax Cuts and Jobs Act and introduces new tax measures affecting both businesses and individuals. The enacted legislation had an immaterial impact on the Company’s effective tax rate for the year ended December 31, 2025.
v3.25.4
Commitments and Contingencies
 12 Months Ended
Dec. 31, 2025
Commitments and Contingencies Disclosure [Abstract]  
Commitments and Contingencies Commitments and Contingencies
Operating Leases
For some of our offices and data centers, we have entered into non-cancellable operating lease agreements with various expiration dates through 2036. Certain lease agreements include options to renew or terminate the lease, which are not reasonably certain to be exercised and therefore are not factored into our determination of lease payments.
Total operating lease costs were $147 million, $130 million and $129 million for each of the years ended December 31, 2025, 2024 and 2023, respectively.
For the years ended December 31, 2025 and 2024, total cash paid for amounts included in the measurement of operating lease liabilities was $107 million and $85 million, respectively. Operating lease liabilities arising from obtaining operating right-of-use assets totaled $225 million and $84 million for the years ended December 31, 2025 and 2024, respectively.
As of December 31, 2025, the weighted-average remaining lease term is approximately eight years, and the weighted-average discount rate is 4%.
Maturities of operating lease liabilities as of December 31, 2025 are presented in the table below (in millions):
Fiscal Period:
2026$147 
2027145 
2028143 
2029134 
2030118 
Thereafter383 
Total operating lease payments1,070 
Less: imputed interest(158)
Present value of operating lease liabilities$912 
In addition to the amounts above, as of December 31, 2025, we have leases, primarily for offices, that have not yet commenced with minimum undiscounted cash flows of $381 million. These leases are expected to commence between 2026 and 2027 with lease terms of five to sixteen years.
Other Commitments
Other contractual commitments primarily consist of data center and IT operations, cloud services and sales and marketing activities related to our daily business operations. Future minimum payments under our non-cancellable purchase commitments as of December 31, 2025 are presented in the table below (in millions):
Fiscal Period:
Cloud Services
Obligations
Other Purchase
Obligations
Total Purchase
Obligations
2026$372 $691 $1,063 
2027331 498 829 
2028500 1,606 2,106 
2029630 216 846 
20302,826 119 2,945 
Thereafter— 157 157 
Total$4,659 $3,287 $7,946 
We have entered into various non-cancellable agreements with cloud service providers, under which we have committed to spend an aggregate of approximately $4.8 billion through 2030 on cloud services. In addition, we have entered into a non-cancellable agreement with an information technology equipment provider, under which we have committed to spend $1.9 billion through 2028 on capital expenditures to expand our data centers. The unutilized amounts are included within the table above.
In addition to the amounts above, the repayment of our 2030 Notes with an aggregate principal amount of $1.5 billion is due on September 1, 2030. Refer to Note 12 “Debt” for further information regarding our 2030 Notes.
Legal Proceedings
We are party to certain litigation and other legal proceedings. While legal proceedings are inherently unpredictable and subject to uncertainties, we do not believe the ultimate resolution of any such proceedings is likely to result in a material loss. We accrue for loss contingencies when it is both probable that we will incur the loss and when we can reasonably estimate the amount of the loss or range of loss.
Other
As previously disclosed, through its internal processes, the Company received a complaint that raised potential compliance issues related to one of its government contracts. The Company initiated an internal investigation, with the assistance of outside legal counsel, into the validity of these claims that concern the hiring of the Chief Information Officer of the U.S. Army as the Company’s Head of Global Public Sector in March 2023. As a result of the investigation, the Company’s board of directors determined that the Company’s President and Chief Operating Officer and the hired individual violated Company policy regarding a possible conflict relating to such individual’s hiring. On July 24, 2024, the Company and its President and Chief Operating Officer came to a mutual agreement that he would resign from all positions with the Company, effective immediately. The other individual also has departed the Company. The Company has informed the Department of Justice, the Department of Defense Office of Inspector General and the Army Suspension and Debarment Office of the investigation and is continuing to cooperate with the Department of Justice, which has commenced its own investigation and required the Company to deliver certain documents in connection with these matters. The Company cannot predict the timing, outcome or possible impact of the investigation.
Indemnification Provisions
Our agreements include provisions indemnifying customers against intellectual property and other third-party claims. In addition, we have entered into indemnification agreements with our directors, executive officers and certain other officers that will require us, among other things, to indemnify them against certain liabilities that may arise as a result of their affiliation with us. We have not incurred any material costs as a result of such indemnification obligations and have not recorded any material liabilities related to such obligations in the consolidated financial statements.
v3.25.4
Segment and Geographic Information
 12 Months Ended
Dec. 31, 2025
Segments, Geographical Areas [Abstract]  
Segment and Geographic Information Segment and Geographic Information
Segment Information
Our chief operating decision maker (“CODM”), the Chief Executive Officer, manages the Company’s business activities as a single operating and reportable segment at the consolidated level. Accordingly, our CODM uses consolidated net income to measure segment profit or loss, allocate resources and assess performance. Further, the CODM reviews and utilizes functional expenses (cost of revenues, sales and marketing, research and development, and general and administrative) at the consolidated level to manage the Company’s operations. Other segment items included in consolidated net income are interest income, other expense, net and the provision for (benefit from) income taxes, which are reflected in the consolidated statements of comprehensive income.
Geographic Information
Revenues by geographic area, based on the location of our users, were as follows for the periods presented (in millions):
 Year Ended December 31,
 202520242023
North America (1)
$8,348 $6,909 $5,702 
EMEA (2)
3,402 2,834 2,298 
Asia Pacific and other1,528 1,241 971 
Total revenues$13,278 $10,984 $8,971 
Property and equipment, net by geographic area were as follows (in millions):
 December 31,
20252024
Property and equipment, net:
North America (3)
$1,437 $1,144 
EMEA (2)
563 428 
Asia Pacific and other289 191 
Total property and equipment, net$2,289 $1,763 
(1)Revenues attributed to the United States were 94% of North America revenues for each of the years ended December 31, 2025, 2024, and 2023.
(2)Europe, the Middle East and Africa (“EMEA”).
(3)Property and equipment, net attributed to the United States were 82% and 79% of property and equipment, net attributable to North America as of December 31, 2025 and 2024, respectively.
v3.25.4
Insider Trading Arrangements
 3 Months Ended
Dec. 31, 2025
shares
Trading Arrangements, by Individual  
Non-Rule 10b5-1 Arrangement Adopted false
Rule 10b5-1 Arrangement Terminated false
Non-Rule 10b5-1 Arrangement Terminated false
Paul Fipps [Member]  
Trading Arrangements, by Individual  
Material Terms of Trading Arrangement Paul Fipps, our President, Global Customer Operations, adopted a trading plan on November 19, 2025. The plan, which expires May 29, 2026, provides for the sale of (i) 253 shares of our common stock and (ii) 65% of the net shares resulting from the vesting of 5,437 restricted stock units and performance-based restricted stock units during the plan period, subject to certain vesting conditions. Net shares are net of tax withholding.
•
Name Paul Fipps
Title President, Global Customer Operations
Rule 10b5-1 Arrangement Adopted true
Adoption Date November 19, 2025
Expiration Date May 29, 2026
Arrangement Duration 191 days
Paul Fipps, Rule Trading Arrangement, Common Stock [Member] | Paul Fipps [Member]  
Trading Arrangements, by Individual  
Aggregate Available 253
Paul Fipps, Rule Trading Arrangement, Restricted Stock Units and Performance-Based Restricted Stock Units [Member] | Paul Fipps [Member]  
Trading Arrangements, by Individual  
Aggregate Available 5,437
v3.25.4
Insider Trading Policies and Procedures
 12 Months Ended
Dec. 31, 2025
Insider Trading Policies and Procedures [Line Items]  
Insider Trading Policies and Procedures Adopted true
v3.25.4
Cybersecurity Risk Management and Strategy Disclosure
 12 Months Ended
Dec. 31, 2025
Cybersecurity Risk Management, Strategy, and Governance [Line Items]  
Cybersecurity Risk Management Processes for Assessing, Identifying, and Managing Threats [Text Block]
Collaboration
Our cybersecurity risks are identified and addressed through a comprehensive, cross-functional approach. Key security, risk, and compliance stakeholders meet regularly to develop strategies for preserving the confidentiality, integrity and availability of Company and customer information, identifying, preventing and mitigating cybersecurity threats, and effectively responding to cybersecurity incidents. We maintain controls and procedures that are designed to ensure prompt escalation of certain cybersecurity incidents so that decisions regarding public disclosure and reporting of such incidents can be made by management and the Board in a timely manner.
Risk Assessment
At least annually, we conduct a cybersecurity risk assessment that takes into account information from internal stakeholders, known information security vulnerabilities, and information from external sources (e.g., reported security incidents that have impacted other companies, industry trends, and evaluations by third parties and consultants). The results of the assessment are used to drive alignment on, and prioritization of, initiatives to enhance our security controls, make recommendations to improve processes, and inform a broader enterprise-level risk assessment that is presented to our Board, Audit Committee and members of management.
Technical Safeguards
We regularly assess and deploy technical safeguards designed to protect our information systems from cybersecurity threats. Such safeguards are regularly evaluated and improved based on vulnerability assessments, cybersecurity threat intelligence and incident response experience.
Incident Response and Recovery Planning
We have established comprehensive incident response and recovery plans and continue to regularly test and evaluate the effectiveness of those plans. Our incident response and recovery plans address — and guide our employees, management and the Board on — our response to a cybersecurity incident.
Third-Party Risk Management
We have implemented controls designed to identify and mitigate cybersecurity threats associated with our use of third-party service providers. Such providers are subject to security risk assessments at the time of onboarding, contract renewal, and upon detection of an increase in risk profile. We use a variety of inputs in such risk assessments, including information supplied by providers and third parties. These inputs may include, as appropriate, our review of third-party audit reports, ongoing monitoring activities and validation of relevant security certifications. In addition, we require our providers to meet appropriate security requirements, controls and responsibilities and investigate security incidents that have impacted our third-party providers, as appropriate.
Education and Awareness
Our policies require each of our employees to contribute to our data security efforts. We regularly remind employees of the importance of handling and protecting customer and employee data, including through annual privacy and security training, to enhance employee awareness of how to detect and respond to cybersecurity threats. The training we offer to employees covers critical cybersecurity topics such as phishing, insider threats and the secure use of company systems.
External Assessments
Our cybersecurity policies, standards, processes and practices are regularly assessed by consultants and external auditors. These assessments include a variety of activities including information security maturity assessments, audits and independent reviews of our information security control environment and operating effectiveness. For example, in 2023, 2024 and 2025 we conducted independent cyber maturity assessments to review our controls against the NIST Cybersecurity Framework. The results of significant assessments are reported to management, the Board and Audit Committee. Cybersecurity processes are adjusted, as appropriate, based on the information provided from these assessments. We have also obtained industry certifications and attestations that demonstrate our dedication to protecting the data our customers entrust to us.
Cybersecurity Risk Management Processes Integrated [Flag] true
Cybersecurity Risk Management Processes Integrated [Text Block]
Our policies, standards, processes and practices for assessing, identifying, and managing material risks from cybersecurity threats are integrated into our overall risk management program and are based on frameworks established by the National Institute of Standards and Technology (“NIST”), the International Organization for Standardization and other applicable industry standards. Our cybersecurity program in particular focuses on the following key areas:
Cybersecurity Risk Management Third Party Engaged [Flag] true
Cybersecurity Risk Third Party Oversight and Identification Processes [Flag] true
Cybersecurity Risk Materially Affected or Reasonably Likely to Materially Affect Registrant [Flag] false
Cybersecurity Risk Board of Directors Oversight [Text Block]
Board Oversight
Our Board, in coordination with the Audit Committee, oversees our management of cybersecurity risk. They receive regular reports from management about the prevention, detection, mitigation, and remediation of material information security risks, including cybersecurity incidents and vulnerabilities. Our Audit Committee is responsible for overseeing our cybersecurity program. The Audit Committee receives regular updates from management on cybersecurity risk resulting from risk assessments, progress of risk reduction initiatives, third-party compliance certifications, control maturity assessments, and relevant ServiceNow, customer and industry cybersecurity incidents.
Cybersecurity Risk Board Committee or Subcommittee Responsible for Oversight [Text Block]
•Chief product officer (“CPO”) and chief operating officer (“COO”), who oversees the digital transformation, digital technology and security functions
•Chief digital information officer (“CDIO”), who oversees enterprise-wide digital technology
•Chief information security officer (“CISO”), who oversees the security function and reports to the COO
•Chief technology officer (“CTO”), who oversees product engineering and advanced technologies
•Chief legal officer (“CLO”), who oversees the legal and compliance functions
Cybersecurity Risk Process for Informing Board Committee or Subcommittee Responsible for Oversight [Text Block]
•Chief product officer (“CPO”) and chief operating officer (“COO”), who oversees the digital transformation, digital technology and security functions
•Chief digital information officer (“CDIO”), who oversees enterprise-wide digital technology
•Chief information security officer (“CISO”), who oversees the security function and reports to the COO
•Chief technology officer (“CTO”), who oversees product engineering and advanced technologies
•Chief legal officer (“CLO”), who oversees the legal and compliance functions
These individuals, among others, also serve as members of management’s Security Steering Committee (the “Security Committee”), which is a governing body that drives alignment on security decisions across the Company. The Security Committee meets periodically to review security performance metrics, identify security risks, and assess the status of approved security enhancements. The Security Committee also considers and makes recommendations on security policies and procedures, security service requirements, and risk mitigation strategies.
Our CPO and COO has served in various roles in information technology and information security for over 25 years, including serving as the Head of Platform and in other senior leadership roles at two other large public companies overseeing areas such as cloud infrastructure, platform security and enterprise product development. He holds an undergraduate degree in electrical and computer engineering and a master’s degree in information networking. Our CDIO has served in various roles in information technology for over 20 years, including serving as our Senior Vice President of Digital Technology Experience and in similar senior roles at two other public companies. Our CISO has served in various roles in information technology and information security for almost 20 years, including serving as the Chief Information Security Officer or Chief Security Officer at three other large public companies. He holds undergraduate and master’s degrees in computer science. Our CTO has served in various roles in information technology for over 25 years and has been with us since 2011. Our CLO has over 25 years of experience managing risks, including risks arising from cybersecurity threats, at large public technology companies.
Cybersecurity Risk Role of Management [Text Block]
•Chief product officer (“CPO”) and chief operating officer (“COO”), who oversees the digital transformation, digital technology and security functions
•Chief digital information officer (“CDIO”), who oversees enterprise-wide digital technology
•Chief information security officer (“CISO”), who oversees the security function and reports to the COO
•Chief technology officer (“CTO”), who oversees product engineering and advanced technologies
•Chief legal officer (“CLO”), who oversees the legal and compliance functions
These individuals, among others, also serve as members of management’s Security Steering Committee (the “Security Committee”), which is a governing body that drives alignment on security decisions across the Company. The Security Committee meets periodically to review security performance metrics, identify security risks, and assess the status of approved security enhancements. The Security Committee also considers and makes recommendations on security policies and procedures, security service requirements, and risk mitigation strategies.
Our CPO and COO has served in various roles in information technology and information security for over 25 years, including serving as the Head of Platform and in other senior leadership roles at two other large public companies overseeing areas such as cloud infrastructure, platform security and enterprise product development. He holds an undergraduate degree in electrical and computer engineering and a master’s degree in information networking. Our CDIO has served in various roles in information technology for over 20 years, including serving as our Senior Vice President of Digital Technology Experience and in similar senior roles at two other public companies. Our CISO has served in various roles in information technology and information security for almost 20 years, including serving as the Chief Information Security Officer or Chief Security Officer at three other large public companies. He holds undergraduate and master’s degrees in computer science. Our CTO has served in various roles in information technology for over 25 years and has been with us since 2011. Our CLO has over 25 years of experience managing risks, including risks arising from cybersecurity threats, at large public technology companies.
Cybersecurity Risk Management Positions or Committees Responsible [Flag] true
Cybersecurity Risk Management Positions or Committees Responsible [Text Block]
•Chief product officer (“CPO”) and chief operating officer (“COO”), who oversees the digital transformation, digital technology and security functions
•Chief digital information officer (“CDIO”), who oversees enterprise-wide digital technology
•Chief information security officer (“CISO”), who oversees the security function and reports to the COO
•Chief technology officer (“CTO”), who oversees product engineering and advanced technologies
•Chief legal officer (“CLO”), who oversees the legal and compliance functions
Cybersecurity Risk Management Expertise of Management Responsible [Text Block]
Our CPO and COO has served in various roles in information technology and information security for over 25 years, including serving as the Head of Platform and in other senior leadership roles at two other large public companies overseeing areas such as cloud infrastructure, platform security and enterprise product development. He holds an undergraduate degree in electrical and computer engineering and a master’s degree in information networking. Our CDIO has served in various roles in information technology for over 20 years, including serving as our Senior Vice President of Digital Technology Experience and in similar senior roles at two other public companies. Our CISO has served in various roles in information technology and information security for almost 20 years, including serving as the Chief Information Security Officer or Chief Security Officer at three other large public companies. He holds undergraduate and master’s degrees in computer science. Our CTO has served in various roles in information technology for over 25 years and has been with us since 2011. Our CLO has over 25 years of experience managing risks, including risks arising from cybersecurity threats, at large public technology companies.
Cybersecurity Risk Process for Informing Management or Committees Responsible [Text Block] Our cybersecurity risks are identified and addressed through a comprehensive, cross-functional approach. Key security, risk, and compliance stakeholders meet regularly to develop strategies for preserving the confidentiality, integrity and availability of Company and customer information, identifying, preventing and mitigating cybersecurity threats, and effectively responding to cybersecurity incidents. We maintain controls and procedures that are designed to ensure prompt escalation of certain cybersecurity incidents so that decisions regarding public disclosure and reporting of such incidents can be made by management and the Board in a timely manner.
Cybersecurity Risk Management Positions or Committees Responsible Report to Board [Flag] true
v3.25.4
Summary of Significant Accounting Policies (Policies)
 12 Months Ended
Dec. 31, 2025
Accounting Policies [Abstract]  
Principles of Consolidation
Principles of Consolidation
The accompanying consolidated financial statements have been prepared in conformity with U.S. Generally Accepted Accounting Principles (“GAAP”) and include our accounts and the accounts of our wholly-owned subsidiaries. All intercompany transactions and balances have been eliminated upon consolidation.
Use of Estimates
Use of Estimates
The preparation of consolidated financial statements in conformity with GAAP requires management to make certain estimates and assumptions. These estimates and assumptions affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements, as well as reported amounts of revenues and expenses during the reporting period. Such management estimates and assumptions include, but are not limited to, standalone selling price (“SSP”) for each distinct performance obligation included in customer contracts with multiple performance obligations, the period of benefit for deferred commissions, valuation of intangible assets, the useful life of property and equipment and identifiable intangible assets, stock-based compensation expense and income taxes. Actual results could differ from those estimates.
Foreign Currency Translation and Transactions
Foreign Currency Translation and Transactions
The functional currency for most of our foreign subsidiaries is their respective local currency. Assets and liabilities of the wholly-owned non-U.S. Dollar functional currency subsidiaries are translated into U.S. Dollars at exchange rates in effect at each period end. Amounts classified in stockholders’ equity are translated at historical exchange rates. Revenues and expenses are translated at the average exchange rates during the period. The resulting translation adjustments are recorded in accumulated other comprehensive income (loss) as a component of stockholders’ equity. Foreign currency transaction gains and losses are included in other expense, net within the consolidated statements of comprehensive income, and were immaterial for all periods presented.
Revenue Recognition and Deferred Commissions
Revenue Recognition
Revenues are recognized when control of services is transferred to our customers, in an amount that reflects the consideration we expect to be entitled to in exchange for those services.
Subscription revenues
Subscription revenues are primarily comprised of subscription fees that give customers access to the ordered subscription service, related support and updates, if any, to the subscribed service during the subscription term. We recognize subscription revenues ratably over the contract term beginning on the commencement date of each contract, which is the date we make our services available to our customers. Our contracts with customers typically include a fixed amount of consideration and are generally non-cancellable and without any refund-type provisions. We typically invoice our customers annually in advance for our subscription services upon execution of the initial contract or subsequent renewal, and our invoices are typically due within 30 days from the invoice date.
Subscription revenues also include revenues from self-hosted offerings in which customers deploy, or we grant customers the option to deploy without significant penalty, our subscription service internally or contract with a third party to host the software. For these contracts, we account for the software element separately from the related support and updates as they are distinct performance obligations. Refer to the discussion below related to contracts with multiple performance obligations for further details. The transaction price is allocated to separate performance obligations on a relative SSP basis. The transaction price allocated to the software element is recognized when transfer of control of the software to the customer is complete. The transaction price allocated to the related support and updates are recognized ratably over the contract term.
Professional services and other revenues
Our professional services arrangements are primarily on a time-and-materials basis, and we generally invoice our customers monthly in arrears for these professional services based on actual hours and expenses incurred. Some of our professional services arrangements are on a fixed-fee basis. Professional services revenues are recognized as services are delivered. Other revenues mainly consist of fees from customer training delivered on-site or through publicly available classes. Typical payment terms require our customers to pay us within 30 days from the invoice date.
Contracts with multiple performance obligations
We enter into contracts that can include various combinations of products and services, which are generally capable of being distinct and accounted for as separate performance obligations. We evaluate the terms and conditions included within our customer contracts to ensure appropriate revenue recognition, including whether products and services are considered distinct performance obligations that should be accounted for separately versus together. For contracts with multiple performance obligations, the transaction price is allocated to the separate performance obligations on a relative SSP basis. We determine SSP by considering the historical selling price of these performance obligations in similar transactions as well as other factors, including, but not limited to, competitive pricing of similar products, other software vendor pricing, industry publications and current pricing practices.
Contract balances
Deferred revenue consists primarily of payments received related to unsatisfied performance obligations at the end of the period. Once our services are available to customers, we record amounts due in accounts receivable and in deferred revenue. To the extent we bill customers in advance of the billing period commencement date, the accounts receivable and corresponding deferred revenue amounts are netted to zero on our consolidated balance sheets, unless such amounts have been paid as of the balance sheet date.
Deferred Commissions
Deferred commissions are the incremental selling costs that are associated with acquiring customer contracts and consist primarily of sales commissions paid to our sales organization and referral fees paid to independent third parties. Deferred commissions also include the associated payroll taxes and fringe benefit costs associated with payments to our sales employees to the extent they are incremental. Commissions and referral fees earned upon the execution of initial and expansion contracts are primarily deferred and amortized over a period of benefit that we have determined to be five years. Commissions earned upon the renewal of customer contracts are deferred and amortized over the average renewal term. Additionally, for self-hosted offerings, consistent with the recognition of subscription revenue for self-hosted offerings, a portion of the commission cost is expensed upfront when the self-hosted offering is made available, and the remaining portion of the commission cost is expensed over the period of benefit. We determine the period of benefit by taking into consideration our customer contracts, our technology life cycle and other factors. The amortization of deferred commissions is included in sales and marketing expense in our consolidated statements of comprehensive income. There was no impairment loss in relation to the incremental selling costs capitalized for all periods presented.
Fair Value Measurements
Fair Value Measurements
Fair value is defined as the exchange price that would be received for an asset or paid to transfer a liability in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. We use a fair value hierarchy that is based on three levels of inputs, of which the first two are considered observable and the last unobservable. The three levels of the fair value hierarchy are as follows:
Level 1—Quoted prices (unadjusted) in active markets for identical assets or liabilities;
Level 2—Other inputs that are directly or indirectly observable in the marketplace; and
Level 3—Significant unobservable inputs that are supported by little or no market activity.
Cash and Cash Equivalents
Cash and Cash Equivalents
Cash and cash equivalents consist of highly liquid investments with original or remaining maturities of three months or less at the date of purchase.
Accounts Receivable, net
Accounts Receivable, net
We record trade accounts receivable at the net invoice value and such receivables are non-interest bearing. We consider receivables past due based on the contractual payment terms. We reserve for specific amounts if collectability is no longer reasonably assured based on an assessment of various factors including historical loss rates and expectations of forward-looking loss estimates. Individual accounts receivable are written off when we become aware of a specific customer’s inability to meet its financial obligation, and all collection efforts are exhausted.
Investments
Marketable Securities
Marketable securities consist of commercial paper, corporate notes and bonds, certificates of deposit, U.S. government and agency securities and mortgage-backed and asset-backed securities. We classify investments in debt securities as available-for-sale at the time of purchase. All marketable securities are recorded at estimated fair value with original maturities of less than one year at time of purchase classified as short-term and original maturities of greater than one year at time of purchase classified as long-term. Unrealized gains and losses are included in accumulated other comprehensive income (loss), net of tax, a component of stockholders’ equity, except for credit-related impairment losses for available-for-sale debt securities.
For all our available-for-sale debt securities with unrealized loss positions we have determined it is more likely than not we will hold the securities until maturity or a recovery of the cost basis. Available-for-sale securities in an unrealized loss position are written down to its fair value with the corresponding charge recorded in other expense, net in our consolidated statements of comprehensive income, if it is more likely than not that we will be required to sell the security before recovery of its amortized cost basis, or we have the intention to sell the security. Credit-related impairment losses, not to exceed the amount that fair value is less than the amortized cost basis, are recognized through an allowance for credit losses with changes in the allowance for credit losses recorded in other expense, net in the consolidated statements of comprehensive income. For purposes of identifying and measuring impairment, the policy election was made to exclude the applicable accrued interest from both the fair value and amortized cost basis. Applicable accrued interest, net of the allowance for credit losses (if any) of $74 million and $79 million, is recorded in prepaid expenses and other current assets on the consolidated balance sheets as of December 31, 2025 and 2024, respectively.
Realized gains and losses from the sales of available-for-sale debt securities are determined based on the specific identification method and are reported in other expense, net in the consolidated statements of comprehensive income.
Strategic Investments
Strategic Investments
Strategic investments consist of debt and non-marketable equity investments in privately held companies in which we do not have a controlling interest. Privately held equity securities in which we do not have a controlling financial interest in but exercise significant influence over the investee are accounted for under equity method accounting. These investments are measured at cost less any impairment, plus or minus our share of equity method investee income or loss. Our share of the investee’s results of operations is recorded in other expense, net on our consolidated statements of comprehensive income. For those privately held equity securities that do not have readily determinable fair values and for which we do not have a controlling financial interest or exercise significant influence, we have elected to apply the measurement alternative, measuring them at cost, less any impairment, plus or minus adjustments resulting from observable price changes in orderly transactions for the identical or a similar investment of the same issuer. Upward and downward adjustments to the carrying value are recorded in other expense, net on our consolidated statements of comprehensive income. An impairment loss is recorded when an event or circumstance indicates a decline in value has occurred.
Derivatives Financial Instruments
Derivative Financial Instruments
Derivatives designated as hedging instruments
We record derivatives at fair value as either assets or liabilities on our consolidated balance sheets. For derivative contracts entered into to hedge a portion of our forecasted foreign currency denominated revenues and operating expenses that are designated and qualify as cash flow hedges, the unrealized gain or loss on the derivative instrument is reported as a component of accumulated other comprehensive income (loss) and reclassified into earnings as subscription revenues, research and development expenses, or sales and marketing expenses, as appropriate, when the hedged transaction affects earnings.
The Company formally documents all relationships between hedging instruments and hedged items, as well as its risk management objective and strategy for undertaking various hedge transactions. We also formally assess, both at the inception of the hedge, and on an ongoing basis, whether each derivative is highly effective in offsetting changes in cash flows of the hedged item. Fluctuations in the value of the derivative instruments are generally offset by changes in the hedged item; however, if it is determined that a derivative is not highly effective as a hedge or if a derivative ceases to be a highly effective hedge, the Company will discontinue hedge accounting prospectively for the affected derivative.
Derivatives not designated as hedging instruments
Derivative contracts not designated as hedging instruments consist of foreign currency forward contracts that we primarily use to hedge monetary assets and liabilities denominated in non-functional currencies. These foreign currency forward contracts are recorded at fair value and have maturities of 12 months or less. The changes in the fair value of these contracts are recorded in other expense, net on the consolidated statements of comprehensive income. Outstanding foreign currency forward contracts are recorded at gross fair value as prepaid expenses and other current assets as well as accrued expenses and other current liabilities on the consolidated balance sheets.
Property and Equipment, net
Property and Equipment, net
Property and equipment are stated at cost net of accumulated depreciation. Depreciation is calculated using the straight-line method over the estimated useful lives of the assets as follows:
Computer equipment and software
3-5 years
Furniture and fixtures
3-7 years
Leasehold and other improvements
shorter of the lease term or 10 years
Capitalized Software Development Costs
Capitalized Software Development Costs
Software development costs for software to be sold, leased or otherwise marketed are expensed as incurred until the establishment of technological feasibility, at which time those costs are capitalized until the product is available for general release to customers and amortized over the estimated life of the product. Costs and time incurred between the establishment of technological feasibility and product release have not been material, and all software development costs have been charged to research and development expense in our consolidated statements of comprehensive income.
Leases
Leases
We determine if an arrangement is or contains a lease at inception. Operating lease right-of-use assets and liabilities are recognized at the lease commencement date based on the present value of lease payments over the lease term. Lease payments consist primarily of the fixed payments under the arrangement, less any lease incentives. We generally use an incremental borrowing rate estimated based on the information available at the lease commencement date to determine the present value of lease payments, unless the implicit rate is readily determinable. Lease expense for lease payments is recognized on a straight-line basis over the lease term.
We account for lease and non-lease components as a single lease component for office leases. Lease and non-lease components for all other leases are generally accounted for separately. Additionally, we do not record leases on the balance sheet that, at the lease commencement date, have a lease term of 12 months or less.
Operating leases are included in operating lease right-of-use assets, current portion of operating lease liabilities, and operating lease liabilities, less current portion in our consolidated balance sheets. We did not have any financing leases in any of the periods presented.
Business Combinations
Business Combinations
We allocate the acquisition purchase price to the tangible and intangible assets acquired and liabilities assumed, based on their estimated fair values. The excess of the purchase price over the fair value of these assets acquired and liabilities assumed is recorded as goodwill. Allocation of the purchase price requires significant estimates in determining the fair value of acquired assets and assumed liabilities, especially with respect to intangible assets. Critical estimates include, but are not limited to, future expected cash flows, discount rates, revenue growth rates, royalty rates, technology migration rates and profit margin a market participant would receive. These estimates are inherently uncertain and unpredictable and, as a result, actual results may differ from estimates. We typically engage third party valuation appraisal firms to assist us in determining the fair values of intangible assets, including the relief from royalty method and multi-period excess earnings method used to calculate the fair values under the income approach. During the measurement period, which may not be later than one year from the acquisition date, the Company may record adjustments to the fair value of these tangible and intangible assets acquired and liabilities assumed, with the corresponding offset to goodwill.
Goodwill, Intangible Assets and Impairment of Long Lived Assets
Goodwill and Intangible Assets
Goodwill is evaluated for impairment at least annually or more frequently if circumstances indicate that goodwill may not be recoverable. A qualitative assessment is performed to determine whether it is more likely than not that the fair value of its reporting unit is less than its carrying amount. If the reporting unit does not pass the qualitative assessment, the carrying amount of the reporting unit, including goodwill, is compared to fair value and goodwill is considered impaired if the carrying value of the reporting unit exceeds its fair value. Any excess of the carrying value of the goodwill above its fair value is recognized as an impairment loss.
Intangible assets consist of developed technologies and other intangible assets, including patents and contractual agreements. Intangible assets are amortized over the period of estimated benefit using the straight-line method and estimated useful lives ranging from two to twelve years.
Impairment of Long-Lived Assets
We evaluate long-lived assets, including purchased intangible assets, for impairment whenever events or changes in circumstances indicate that the carrying amount of the assets may not be recoverable. Recoverability is measured by comparing the carrying amount to the future undiscounted cash flows we expect the asset to generate. Any excess of the carrying value of the asset above its fair value is recognized as an impairment loss.
Advertising Costs
Advertising Costs
Advertising costs, excluding costs related to our annual Knowledge user conference and other user forums, are expensed as incurred and are included in sales and marketing expense.
Stock-based Compensation
Stock-based Compensation
We recognize compensation expense related to stock options and restricted stock units (“RSUs”) with only service conditions on a straight-line basis over the requisite service period. For stock options and RSUs with service, performance and market conditions (performance-based RSUs (“PRSUs”)), expenses are recognized on a graded
vesting basis over the requisite service period and for awards with performance conditions, when it is probable that the performance condition will be achieved. The probability of achievement is assessed periodically to determine whether the performance metric continues to be probable. When there is a change in the probability of achievement, any cumulative effect of the change is recognized in the period of the change and the remaining unrecognized compensation will be amortized prospectively over the respective vesting period. We recognize compensation expense related to shares issued pursuant to the employee stock purchase plan (“ESPP”) on a straight-line basis over the six-month offering period. We recognize compensation expense net of estimated forfeiture activity. Amounts withheld related to the minimum statutory tax withholding requirements paid by us on behalf of our employees are recorded as a liability and a reduction to additional paid-in capital when paid and are included as a reduction of cash flows from financing activities.
We estimate the fair value of stock options with only service conditions and shares issued pursuant to the ESPP using the Black-Scholes options pricing model and the fair value of RSU awards (including PRSUs) using the fair value of our common stock on the date of grant. For stock options and PRSUs with service, performance and market conditions, we estimate the fair value of the options granted and the corresponding derived service periods using the Monte Carlo simulation, which requires the use of various assumptions, including the stock price volatility and risk-free interest rate as of the valuation date corresponding to the length of time remaining in the performance period.
Concentration of Credit Risk and Significant Customers
Concentration of Credit Risk and Significant Customers
Financial instruments potentially exposing us to credit risk consist primarily of cash, cash equivalents, derivative contracts, investments and accounts receivable. We hold cash at financial institutions that management believes are high credit quality financial institutions and invest in investment-grade debt securities. Our derivative contracts expose us to credit risk to the extent that the counterparties may be unable to meet the terms of the arrangement. We mitigate this credit risk by transacting with major financial institutions with high credit ratings and entering into master netting arrangements, which permit net settlement of transactions with the same counterparty. We are not required to pledge, and are not entitled to receive, cash collateral related to these derivative instruments.
Credit risk arising from accounts receivable is mitigated to a certain extent due to our large number of customers and their dispersion across various industries and geographies. We had one customer, a U.S. federal channel partner and systems integrator, that represented 11% and 12% of our accounts receivable balance as of December 31, 2025 and 2024, respectively, and 11% of our total revenues for the years ended December 31, 2025 and 2024. Based on our periodic credit evaluations, there have been no historical collection concerns with this customer. There were no customers that individually exceeded 10% of our total revenues for the year ended December 31, 2023. For purposes of assessing concentration of credit risk and significant customers, a group of customers under common control or customers that are affiliates of each other are regarded as a single customer. The allowance for credit losses and write offs were not material for each of the periods ending December 31, 2025, 2024 and 2023.
Income Taxes
Income Taxes
We use the asset and liability method of accounting for income taxes, in which deferred tax assets and liabilities are recognized for the future tax consequences attributable to differences between the consolidated financial statement carrying amounts of existing assets and liabilities and their respective tax bases. We measure deferred tax assets and liabilities using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be reversed. We recognize the effect on deferred tax assets and liabilities of a change in tax rates within the provision for income taxes as income and expense in the period that includes the enactment date. A valuation allowance is established if it is more likely than not that all or a portion of the deferred tax asset will not be realized. In determining the need for a valuation allowance, we consider future growth, forecasted earnings, forecasted taxable income, the mix of earnings in the jurisdictions in which we operate, historical earnings, taxable income in prior years, if carryback is permitted under the law, carryforward periods and prudent and feasible tax planning strategies.
Our tax positions are subject to income tax audits by multiple tax jurisdictions throughout the world. We recognize the tax benefit of an uncertain tax position only if it is more likely than not the position is sustainable upon examination by the taxing authority, based on the technical merits. We measure the tax benefit recognized as the largest amount of benefit which is more likely than not to be realized upon settlement with the taxing authority. We recognize interest accrued and penalties related to unrecognized tax benefits in our tax provision.
We calculate the current and deferred income tax provision based on estimates and assumptions that could differ from the actual results reflected in income tax returns filed in subsequent years and record adjustments based on filed income tax returns when identified. The amount of income taxes paid is subject to examination by U.S. federal, state and foreign tax authorities. The estimate of the potential outcome of any uncertain tax issue is subject to management’s assessment of relevant risks, facts and circumstances existing at that time. To the extent the assessment of such tax position changes, we record the change in estimate in the period in which we make the determination.
Prior Period Reclassifications
Prior Period Reclassifications
Certain prior period amounts have been reclassified to conform to the current period presentation. Strategic investments, previously presented within other assets, were reclassified to be presented separately on our consolidated balance sheets. The reclassification had no impact on our previously reported total assets or net cash from operating or investing activities and did not result in a restatement of prior period consolidated financial statements.
Recently Issued Accounting Pronouncement Adopted and Recently Issued Accounting Pronouncements Pending Adoption
Recently Issued Accounting Pronouncement Adopted
In December 2023, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2023-09, “Income Taxes - Improvements to Income Tax Disclosures,” which requires enhancement and further transparency to certain income tax disclosures, most notably the tax rate reconciliation and income taxes paid. We adopted this standard effective January 1, 2025 using a retrospective approach. Refer to our consolidated statements of cash flows and Note 17 “Provision for (Benefit from) Income Taxes” for further information.
Recently Issued Accounting Pronouncements Pending Adoption
In September 2025, the FASB issued ASU 2025-06, “Intangibles - Goodwill and Other - Internal-Use Software (Subtopic 350-40): Targeted Improvements to the Accounting for Internal-Use Software,” which modernizes the recognition and disclosure framework for internal-use software costs by removing all references to software development project stages so that the guidance is neutral to different software development methods. This ASU is effective for annual reporting periods beginning after December 15, 2027, and interim reporting periods within those annual reporting periods, and can be applied using a prospective, retrospective or modified transition approach with early adoption permitted. We are currently evaluating the impact of the adoption of this standard.
In November 2024, the FASB issued ASU 2024-03, “Income Statement - Reporting Comprehensive Income - Expense Disaggregation Disclosures: Disaggregation of Income Statement Expenses,” which requires disclosure of disaggregated information about specific categories underlying certain income statement expense line items in the footnotes to the financial statements for both annual and interim periods. This ASU is effective for fiscal years beginning after December 15, 2026, and interim reporting periods beginning after December 15, 2027 with early adoption permitted. We are currently evaluating the impact of the adoption of this standard.
Net Income (Loss) Per Share Basic net income per share attributable to common stockholders is computed by dividing net income attributable to common stockholders by the weighted-average number of shares of common stock outstanding during the period. Diluted net income per share is computed by dividing net income attributable to common stockholders by the weighted-average number of shares of common stock outstanding during the period, adjusted for the effects of dilutive shares of common stock, which are comprised of outstanding stock options, RSUs and ESPP obligations. Stock awards with performance or market conditions are included in dilutive shares to the extent all conditions are met. The potentially dilutive shares of common stock are computed using the treasury stock method or the as-if converted method, as applicable. The effects of outstanding stock options, RSUs and ESPP obligations are excluded from the computation of diluted net income per share in periods in which the effect would be antidilutive.
Legal Proceedings and Indemnification Provisions
Legal Proceedings
We are party to certain litigation and other legal proceedings. While legal proceedings are inherently unpredictable and subject to uncertainties, we do not believe the ultimate resolution of any such proceedings is likely to result in a material loss. We accrue for loss contingencies when it is both probable that we will incur the loss and when we can reasonably estimate the amount of the loss or range of loss.
Other
As previously disclosed, through its internal processes, the Company received a complaint that raised potential compliance issues related to one of its government contracts. The Company initiated an internal investigation, with the assistance of outside legal counsel, into the validity of these claims that concern the hiring of the Chief Information Officer of the U.S. Army as the Company’s Head of Global Public Sector in March 2023. As a result of the investigation, the Company’s board of directors determined that the Company’s President and Chief Operating Officer and the hired individual violated Company policy regarding a possible conflict relating to such individual’s hiring. On July 24, 2024, the Company and its President and Chief Operating Officer came to a mutual agreement that he would resign from all positions with the Company, effective immediately. The other individual also has departed the Company. The Company has informed the Department of Justice, the Department of Defense Office of Inspector General and the Army Suspension and Debarment Office of the investigation and is continuing to cooperate with the Department of Justice, which has commenced its own investigation and required the Company to deliver certain documents in connection with these matters. The Company cannot predict the timing, outcome or possible impact of the investigation.
Indemnification Provisions
Our agreements include provisions indemnifying customers against intellectual property and other third-party claims. In addition, we have entered into indemnification agreements with our directors, executive officers and certain other officers that will require us, among other things, to indemnify them against certain liabilities that may arise as a result of their affiliation with us. We have not incurred any material costs as a result of such indemnification obligations and have not recorded any material liabilities related to such obligations in the consolidated financial statements.
v3.25.4
Summary of Significant Accounting Policies (Tables)
 12 Months Ended
Dec. 31, 2025
Accounting Policies [Abstract]  
Summary of Property and Equipment Useful Life
Property and equipment are stated at cost net of accumulated depreciation. Depreciation is calculated using the straight-line method over the estimated useful lives of the assets as follows:
Computer equipment and software
3-5 years
Furniture and fixtures
3-7 years
Leasehold and other improvements
shorter of the lease term or 10 years
Property and equipment, net consists of the following (in millions):
 December 31,
 20252024
Computer equipment$3,332 $2,697 
Computer software126 106 
Leasehold and other improvements433 320 
Furniture and fixtures117 85 
Construction in progress117 63 
Property and equipment, gross4,125 3,271 
Less: Accumulated depreciation(1,836)(1,508)
Property and equipment, net$2,289 $1,763 
v3.25.4
Investments (Tables)
 12 Months Ended
Dec. 31, 2025
Debt Securities, Available-for-Sale [Abstract]  
Summary of Investments
The following is a summary of our available-for-sale debt securities recorded within marketable securities and long-term marketable securities on the consolidated balance sheets (in millions):
 December 31, 2025
Amortized
Cost		Gross
Unrealized
Gains		Gross
Unrealized
Losses		Estimated
Fair Value
Available-for-sale debt securities:
Commercial paper$173 $— $— $173 
Corporate notes and bonds4,759 34 — 4,793 
Certificates of deposit11 — — 11 
U.S. government and agency securities1,257 6 — 1,263 
Mortgage-backed and asset-backed securities103 — (14)89 
Total available-for-sale debt securities$6,303 $40 $(14)$6,329 
December 31, 2024
Amortized
Cost		Gross
Unrealized
Gains		Gross
Unrealized
Losses		Estimated
Fair Value
Available-for-sale debt securities:
Commercial paper$336 $— $— $336 
Corporate notes and bonds4,966 15 (5)4,976 
Certificates of deposit67 — — 67 
U.S. government and agency securities2,103 3 (2)2,104 
Mortgage-backed and asset-backed securities104 — (18)86 
Total available-for-sale debt securities$7,576 $18 $(25)$7,569 
Investments Classified by Contractual Maturity Date The fair values of available-for-sale debt securities, by remaining contractual maturity, are as follows (in millions):
December 31, 2025
Due within 1 year$2,557 
Due in 1 year through 5 years3,683 
Instruments not due in single maturity89 
Total$6,329 
v3.25.4
Fair Value Measurements (Tables)
 12 Months Ended
Dec. 31, 2025
Fair Value Disclosures [Abstract]  
Assets and Liabilities Measured at Fair Value on Recurring Basis
The following table presents our fair value hierarchy for our assets measured at fair value on a recurring basis as of December 31, 2025 (in millions): 
Level 1Level 2Total
Cash equivalents:
Money market funds$2,055 $— $2,055 
Commercial paper— 137 137 
Corporate notes and bonds— 6 6 
Deposits219 — 219 
U.S. government and agency securities— 515 515 
Marketable securities:
Commercial paper— 173 173 
Corporate notes and bonds— 4,793 4,793 
Certificates of deposit— 11 11 
U.S. government and agency securities— 1,263 1,263 
Mortgage-backed and asset-backed securities— 89 89 
Total$2,274 $6,987 $9,261 
The following table presents our fair value hierarchy for our assets measured at fair value on a recurring basis as of December 31, 2024 (in millions): 
Level 1Level 2Total
Cash equivalents:
Money market funds$1,357 $— $1,357 
Commercial paper— 23 23 
Corporate notes and bonds— 4 4 
Deposits391 — 391 
U.S. government and agency securities — 14 14 
Marketable securities:
Commercial paper— 336 336 
Corporate notes and bonds— 4,976 4,976 
Certificates of deposit— 67 67 
U.S. government and agency securities— 2,104 2,104 
Mortgage-backed and asset-backed securities— 86 86 
Total$1,748 $7,610 $9,358 
v3.25.4
Business Combinations (Tables)
 12 Months Ended
Dec. 31, 2025
Business Combination, Asset Acquisition, Transaction between Entities under Common Control, and Joint Venture Formation [Abstract]  
Schedule of Purchase Price Allocation The preliminary aggregate purchase price consideration for Moveworks was $2.4 billion, which was comprised of the following (in millions):
Fair Value
Fair value of common stock issued(1)
$1,467 
Cash
905 
Settlement of pre-existing loan
31 
Stock-based compensation awards attributable to pre-combination services
4 
Total purchase consideration$2,407 
(1)The fair value of the stock consideration is based on the December 15, 2025 closing price of ServiceNow common stock at $153.04 and approximately 9.6 million shares of ServiceNow common stock.
Business Combination, Recognized Asset Acquired and Liability Assumed
The allocation of the total purchase price is summarized below (in millions):
Purchase Price
Allocation		Asset Life
Current assets$48 
Intangible assets770 
2 - 5 years
Goodwill1,748 Indefinite
Other assets124 
Assets acquired$2,690 
Current liabilities assumed83 
Long-term liabilities assumed13 
Deferred tax liabilities, non-current 187 
Net assets acquired$2,407 
Identifiable intangible assets acquired in connection with the Moveworks acquisition (in millions) and the weighted-average lives are as follows:
Intangible
Assets
Asset Life (years)
Developed technology$505 5
Customer relationships220 5
Order backlog
25 2
Brand assets
20 4
Total$770 
v3.25.4
Goodwill and Intangible Assets (Tables)
 12 Months Ended
Dec. 31, 2025
Goodwill and Intangible Assets Disclosure [Abstract]  
Schedule of Goodwill
The changes in the carrying amounts of goodwill were as follows (in millions):
Carrying Amount
Balance as of December 31, 2023$1,231 
Goodwill acquired75 
Foreign currency translation adjustments(33)
Balance as of December 31, 2024$1,273 
Goodwill acquired2,225 
Foreign currency translation adjustments80 
Balance as of December 31, 2025$3,578 
Schedule of Intangible Assets
Intangible assets, net consists of the following (in millions):
 December 31, 2025December 31, 2024
Developed technology$1,316 $581 
Customer relationships238 5 
Patents83 83 
Other72 6 
Intangible assets, gross$1,709 $675 
Less: accumulated amortization(588)(466)
Intangible assets, net$1,121 $209 
Expected Future Amortization Expense Related to Intangible Assets
The following table presents the estimated future amortization expense related to intangible assets held as of December 31, 2025 (in millions):
Fiscal Period:
2026$269 
2027253 
2028228 
2029210 
2030160 
Thereafter1 
Total future amortization expense$1,121 
v3.25.4
Property and Equipment (Tables)
 12 Months Ended
Dec. 31, 2025
Property, Plant and Equipment [Abstract]  
Schedule of Property and Equipment, Net
Property and equipment are stated at cost net of accumulated depreciation. Depreciation is calculated using the straight-line method over the estimated useful lives of the assets as follows:
Computer equipment and software
3-5 years
Furniture and fixtures
3-7 years
Leasehold and other improvements
shorter of the lease term or 10 years
Property and equipment, net consists of the following (in millions):
 December 31,
 20252024
Computer equipment$3,332 $2,697 
Computer software126 106 
Leasehold and other improvements433 320 
Furniture and fixtures117 85 
Construction in progress117 63 
Property and equipment, gross4,125 3,271 
Less: Accumulated depreciation(1,836)(1,508)
Property and equipment, net$2,289 $1,763 
v3.25.4
Derivative Contracts (Tables)
 12 Months Ended
Dec. 31, 2025
Derivative Instruments and Hedging Activities Disclosure [Abstract]  
Schedule of Derivative Instruments
The total gross fair values of derivatives designated as hedging instruments recorded within the consolidated balance sheets were as follows (in millions):
Consolidated Balance Sheets LocationDecember 31, 2025December 31, 2024
Prepaid expenses and other current assets $11 $55 
Other assets$3 $10 
Accrued expenses and other current liabilities$(49)$(1)
Other long-term liabilities$(8)$— 
v3.25.4
Supply Chain Finance Program (Tables)
 12 Months Ended
Dec. 31, 2025
Payables and Accruals [Abstract]  
Supplier Finance Program
The summary of our outstanding payment obligations under the SCF program is as follows (in millions):
Year Ended December 31, 2025
Obligations outstanding at the beginning of the year$— 
Invoices added during the year
251 
Invoices paid during the year
(164)
Obligations outstanding at the end of the year$87 
v3.25.4
Accrued Expenses and Other Current Liabilities (Tables)
 12 Months Ended
Dec. 31, 2025
Accrued Liabilities, Current [Abstract]  
Summary of Accrued Expenses and Other Current Liabilities
Accrued expenses and other current liabilities consist of the following (in millions):
 December 31,
 20252024
Accrued payroll$827 $700 
Taxes payable195 162 
Other employee-related liabilities220 196 
Other571 311 
Total accrued expenses and other current liabilities$1,813 $1,369 
v3.25.4
Accumulated Other Comprehensive Income (Loss) (Tables)
 12 Months Ended
Dec. 31, 2025
Equity [Abstract]  
Schedule of Accumulated Other Comprehensive Loss
The following tables show the components of accumulated other comprehensive income (loss), net of tax, in the stockholders’ equity section of our consolidated balance sheets (in millions):
 
Unrealized Gains
(Losses) on
Derivative
Instruments
Unrealized Gains
(Losses) on
Marketable
Securities
Foreign Currency
Translation
Adjustment
Total
Balance as of December 31, 2024
$50 $(27)$(91)$(68)
Other comprehensive (loss) income before reclassifications
(130)27 148 45 
Amounts reclassified from accumulated other comprehensive loss
42 — — 42 
Net current period other comprehensive (loss) income
(88)27 148 87 
Balance as of December 31, 2025
$(38)$— $57 $19 
 
Unrealized Gains
(Losses) on
Derivative
Instruments
Unrealized Gains
(Losses) on
Marketable
Securities		Foreign Currency
Translation
Adjustment		Total
Balance as of December 31, 2023
$— $(39)$2 $(37)
Other comprehensive income (loss) before reclassifications64 12 (93)(17)
Amounts reclassified from accumulated other comprehensive loss
(14)— — (14)
Net current period other comprehensive income (loss)
50 12 (93)(31)
Balance as of December 31, 2024
$50 $(27)$(91)$(68)
v3.25.4
Stockholders' Equity (Tables)
 12 Months Ended
Dec. 31, 2025
Stockholders' Equity Note [Abstract]  
Common Stock Outstanding and Reserved Shares of Common Stock for Future Issuance As of December 31, 2025, we had 1,047 million shares of common stock, net of treasury stock, outstanding and had reserved shares of common stock for future issuance as follows (in thousands):
 December 31, 2025
Stock plans:
Options outstanding4,829 
RSUs(1)
26,011 
Shares of common stock available for future grants:
Amended and Restated 2021 Equity Incentive Plan(2)
37,616 
Amended and Restated 2012 Employee Stock Purchase Plan(2)
38,893 
Total shares of common stock reserved for future issuance107,349 
(1)Represents the number of shares issuable upon settlement of outstanding restricted stock units (“RSUs”) and performance-based RSUs (“PRSUs”), as discussed in Note 15 “Equity Awards”.
(2)Refer to Note 15 “Equity Awards” for a description of these plans.
v3.25.4
Equity Awards (Tables)
 12 Months Ended
Dec. 31, 2025
Share-Based Payment Arrangement [Abstract]  
Information About Outstanding And Vested Stock Options
A summary of stock option activity for the year ended December 31, 2025 was as follows:
Number of
Shares
(in thousands) 		Weighted-
Average
Exercise
Price Per
Share		Weighted-
Average
Remaining
Contractual
Term
(in years)		Aggregate
Intrinsic
Value
(in millions)
Outstanding as of December 31, 20244,739 $123.88 
Granted (1)
426 $20.34 
Exercised(179)$116.60 $12 
Forfeited(157)$131.10 
Outstanding as of December 31, 20254,829 $114.78 5.8$185 
Vested and expected to vest as of December 31, 20254,671 $114.95 5.8$179 
Vested and exercisable as of December 31, 20252,550 $113.87 5.3$100 
(1)Relates to stock options assumed in business combinations.
Restricted Stock Unit Table
A summary of RSU activity for the year ended December 31, 2025 was as follows:
Number of
Shares		Weighted-
Average
Grant-Date
Fair Value Per
Share
 
(in thousands)
Outstanding as of December 31, 202428,940 $126.02 
Granted14,486 $190.71 
Vested(14,136)$128.51 
Forfeited(3,279)$143.17 
Outstanding as of December 31, 202526,011 $158.53 
Expected to vest as of December 31, 202523,500 
Schedule of Share-based Payment Award, Employee Stock Purchase Plan, Valuation Assumptions
The following assumptions were used in the Black-Scholes options pricing model and the Monte Carlo simulation model, to estimate our stock-based compensation on the date of grant for ESPP, stock options and PRSUs, respectively, as applicable.
 Year Ended December 31,
202520242023
Risk-Free Interest Rate
ESPP
4.08% - 4.96%
4.96% - 5.39%
2.96% - 5.39%
Stock Options
3.80% - 4.07%
**
PRSU
4.18% - 4.24%
3.97% - 4.56%
4.34%
Expected Term (in years)
ESPP0.50.50.5
Stock Options
6.0 - 9.0
**
Expected Volatility
ESPP
32% - 45%
25% - 40%
33% - 59%
Stock Options
39% - 42%
**
PRSU
33% - 40%
33% - 42%
45%
* There were no stock option grants in 2024 and 2023.
v3.25.4
Net Income Per Share (Tables)
 12 Months Ended
Dec. 31, 2025
Earnings Per Share [Abstract]  
Calculation of Basic and Diluted Net Income Per Share
The following table presents the calculation of basic and diluted net income per share attributable to common stockholders, as adjusted to give effect to the Stock Split (in millions, except for number of shares reflected in thousands and per share data):
 Year Ended December 31,
 202520242023
Numerator:
Net income$1,748 $1,425 $1,731 
Denominator:
Weighted-average shares outstanding - basic 1,036,740 1,029,169 1,020,685 
Weighted-average effect of potentially dilutive securities:
Common stock options, RSUs and ESPP obligations9,951 12,944 7,268 
Weighted-average shares outstanding - diluted1,046,691 1,042,113 1,027,953 
Net income per share - basic$1.69 $1.38 $1.70 
Net income per share - diluted$1.67 $1.37 $1.68 
Common stock options, RSUs and ESPP obligations excluded from diluted net income per share because their effect would have been anti-dilutive
10,787 3,555 15,955 
Summary of Potentially Dilutive Securities
The following table presents the calculation of basic and diluted net income per share attributable to common stockholders, as adjusted to give effect to the Stock Split (in millions, except for number of shares reflected in thousands and per share data):
 Year Ended December 31,
 202520242023
Numerator:
Net income$1,748 $1,425 $1,731 
Denominator:
Weighted-average shares outstanding - basic 1,036,740 1,029,169 1,020,685 
Weighted-average effect of potentially dilutive securities:
Common stock options, RSUs and ESPP obligations9,951 12,944 7,268 
Weighted-average shares outstanding - diluted1,046,691 1,042,113 1,027,953 
Net income per share - basic$1.69 $1.38 $1.70 
Net income per share - diluted$1.67 $1.37 $1.68 
Common stock options, RSUs and ESPP obligations excluded from diluted net income per share because their effect would have been anti-dilutive
10,787 3,555 15,955 
v3.25.4
Provision for (Benefit from) Income Taxes (Tables)
 12 Months Ended
Dec. 31, 2025
Income Tax Disclosure [Abstract]  
Components of Loss From Continuing Operations Before Income Taxes
The components of income before income taxes by U.S. and foreign jurisdictions were as follows (in millions):
 Year Ended December 31,
 202520242023
United States$1,302 $1,055 $523 
Foreign959 683 485 
Total$2,261 $1,738 $1,008 
Components of Provision for Income Taxes
The provision for (benefit from) income taxes consists of the following (in millions):
 Year Ended December 31,
 202520242023
Current provision:
Federal$36 $36 $2 
State43 49 31 
Foreign183 130 101 
262 215 134 
Deferred provision:
Federal169 51 (750)
State25 (5)(135)
Foreign57 52 28 
251 98 (857)
Provision for (benefit from) income taxes$513 $313 $(723)
Reconciliation of Federal Income Tax Rate
The effective income tax rate differs from the federal statutory income tax rate applied to the income before income taxes due to the following (in millions):     
 Year Ended December 31,
 202520242023
U.S. federal statutory tax rate$475 21.0 %$365 21.0 %$212 21.0 %
State and local income tax, net of federal benefit (1)
51 2.3 %33 1.9 %(81)(8.1)%
Foreign tax effects
Ireland
Statutory tax rate difference between Ireland and United States
(45)(2.0)%(31)(1.8)%(20)(1.9)%
Other(17)(0.7)%1 — %12 1.2 %
Brazil
Withholding30 1.3 %18 1.0 %— — %
Other— — %2 0.1 %10 0.9 %
Other foreign jurisdictions63 2.8 %58 3.3 %21 2.1 %
Effect of cross-border tax laws
Global intangible low-taxed income(22)(1.0)%(29)(1.6)%45 4.5 %
       Other(1)(0.1)%(6)(0.3)%(1)(0.1)%
Research and development tax credits(53)(2.3)%(64)(3.7)%(74)(7.3)%
Changes in valuation allowances(1)(0.1)%3 0.2 %(930)(92.2)%
Nontaxable or nondeductible items
Stock-based compensation(66)(2.9)%(78)(4.5)%25 2.5 %
Officer’s compensation32 1.4 %28 1.6 %32 3.2 %
Other29 1.3 %13 0.8 %16 1.5 %
Change in unrecognized tax benefits11 0.5 %3 0.2 %9 0.9 %
Acquisition-related effects29 1.3 %(5)(0.3)%3 0.3 %
Other(2)(0.1)%2 0.1 %(2)(0.2)%
Provision for (benefit from) income taxes$513 22.7 %$313 18.0 %$(723)(71.7)%
(1) The states that contribute to the majority (greater than 50%) of the tax effect in this category include Illinois, New Jersey, Virginia, Minnesota, and New York for 2025; Virginia, New York, Illinois, Minnesota, and Georgia for 2024; and Illinois, Virginia, Minnesota, and Pennsylvania for 2023.
Reconciliation of Deferred Tax Assets and Liabilities
Significant components of our deferred tax assets are shown below (in millions). A valuation allowance has been recognized to offset our deferred tax assets, as necessary, by the amount of any tax benefits that, based on evidence, are not expected to be realized.
 December 31,
 20252024
Deferred tax assets:
Net operating loss carryforwards$260 $138 
Credit carryforwards425 458 
Lease liability207 171 
Capitalized research and development323 434 
Depreciation and amortization465 514 
Accrued expenses
98 78 
Other90 90 
Total deferred tax assets1,868 1,883 
Less: valuation allowance(241)(220)
$1,627 $1,663 
Deferred tax liabilities:
Right of use asset(182)(150)
Depreciation and amortization(375)(113)
Other(56)(61)
Net deferred tax assets$1,014 $1,339 
Reconciliation of Beginning and Ending Balance of Total Unrecognized Tax Benefits
A reconciliation of the beginning and ending balance of total unrecognized tax benefits is as follows (in millions):
 Year Ended December 31,
 202520242023
Balance at the beginning of the period
$291 $221 $159 
Tax positions taken in prior period:
Gross increases— 2 — 
Gross decreases(3)(2)— 
Tax positions taken in current period:
Gross increases116 73 63 
Settlements— (3)(1)
Balance at the end of the period
$404 $291 $221 
v3.25.4
Commitments and Contingencies (Tables)
 12 Months Ended
Dec. 31, 2025
Commitments and Contingencies Disclosure [Abstract]  
Schedule of Operating Lease Liabilities
Maturities of operating lease liabilities as of December 31, 2025 are presented in the table below (in millions):
Fiscal Period:
2026$147 
2027145 
2028143 
2029134 
2030118 
Thereafter383 
Total operating lease payments1,070 
Less: imputed interest(158)
Present value of operating lease liabilities$912 
Schedule of Non-Cancelable Purchase Commitments Future minimum payments under our non-cancellable purchase commitments as of December 31, 2025 are presented in the table below (in millions):
Fiscal Period:
Cloud Services
Obligations
Other Purchase
Obligations
Total Purchase
Obligations
2026$372 $691 $1,063 
2027331 498 829 
2028500 1,606 2,106 
2029630 216 846 
20302,826 119 2,945 
Thereafter— 157 157 
Total$4,659 $3,287 $7,946 
v3.25.4
Segment and Geographic Information (Tables)
 12 Months Ended
Dec. 31, 2025
Segments, Geographical Areas [Abstract]  
Revenues by Geographic Area, Based on Billing Location of Customer
Revenues by geographic area, based on the location of our users, were as follows for the periods presented (in millions):
 Year Ended December 31,
 202520242023
North America (1)
$8,348 $6,909 $5,702 
EMEA (2)
3,402 2,834 2,298 
Asia Pacific and other1,528 1,241 971 
Total revenues$13,278 $10,984 $8,971 
Schedule of Long Lived Assets by Geographic Area
Property and equipment, net by geographic area were as follows (in millions):
 December 31,
20252024
Property and equipment, net:
North America (3)
$1,437 $1,144 
EMEA (2)
563 428 
Asia Pacific and other289 191 
Total property and equipment, net$2,289 $1,763 
(1)Revenues attributed to the United States were 94% of North America revenues for each of the years ended December 31, 2025, 2024, and 2023.
(2)Europe, the Middle East and Africa (“EMEA”).
(3)Property and equipment, net attributed to the United States were 82% and 79% of property and equipment, net attributable to North America as of December 31, 2025 and 2024, respectively.
v3.25.4
Summary of Significant Accounting Policies - Common Stock Split (Details)
Dec. 05, 2025
Dec. 31, 2025
$ / shares
Dec. 31, 2024
$ / shares
Accounting Policies [Abstract]      
Stock split, conversion ratio 5    
Common stock, par value (in USD per share)   $ 0.001 $ 0.001
v3.25.4
Summary of Significant Accounting Policies - Revenue Recognition (Details) - USD ($)
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Disaggregation of Revenue [Line Items]      
Capitalized contract cost, amortization period 5 years    
Impairment loss $ 0 $ 0 $ 0
Subscription      
Disaggregation of Revenue [Line Items]      
Contract payment terms 30 days    
Professional services and other      
Disaggregation of Revenue [Line Items]      
Contract payment terms 30 days    
v3.25.4
Summary of Significant Accounting Policies - Investments (Details) - USD ($)
$ in Millions
Dec. 31, 2025
Dec. 31, 2024
Accounting Policies [Abstract]    
Accrued interest, net of allowance for credit losses $ 74 $ 79
v3.25.4
Summary of Significant Accounting Policies - Property and Equipment (Detail)
Dec. 31, 2025
Minimum | Computer equipment and software  
Property and Equipment [Line Items]  
Property and equipment, useful life (in years) 3 years
Minimum | Furniture and fixtures  
Property and Equipment [Line Items]  
Property and equipment, useful life (in years) 3 years
Maximum | Computer equipment and software  
Property and Equipment [Line Items]  
Property and equipment, useful life (in years) 5 years
Maximum | Furniture and fixtures  
Property and Equipment [Line Items]  
Property and equipment, useful life (in years) 7 years
Maximum | Leaseholds and Leasehold Improvements  
Property and Equipment [Line Items]  
Property and equipment, useful life (in years) 10 years
v3.25.4
Summary of Significant Accounting Policies - Goodwill and Intangible Assets (Details)
Dec. 31, 2025
Minimum  
Property and Equipment [Line Items]  
Useful Life 2 years
Maximum  
Property and Equipment [Line Items]  
Useful Life 12 years
v3.25.4
Summary of Significant Accounting Policies - Advertising Costs (Details) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Accounting Policies [Abstract]      
Advertising costs $ 348 $ 295 $ 221
v3.25.4
Summary of Significant Accounting Policies - Stock-based Compensation (Details)
 12 Months Ended
Dec. 31, 2025
2012 Employee Stock Purchase Plan  
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]  
Award offering period 6 months
v3.25.4
Summary of Significant Accounting Policies - Concentration of Credit Risk and Significant Customers (Details) - One Customer - Customer Concentration Risk
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Accounts Receivable    
Concentration Risk [Line Items]    
Concentration risk, percentage 11.00% 12.00%
Revenue    
Concentration Risk [Line Items]    
Concentration risk, percentage 11.00% 11.00%
v3.25.4
Investments - Summary of Investments (Detail) - USD ($)
$ in Millions
Dec. 31, 2025
Dec. 31, 2024
Debt Securities, Available-for-sale [Line Items]    
Debt Securities, Available-for-Sale, Amortized Cost, Total $ 6,303 $ 7,576
Gross Unrealized Gains 40 18
Gross Unrealized Losses (14) (25)
Estimated Fair Value 6,329 7,569
Commercial paper    
Debt Securities, Available-for-sale [Line Items]    
Debt Securities, Available-for-Sale, Amortized Cost, Total 173 336
Gross Unrealized Gains 0 0
Gross Unrealized Losses 0 0
Estimated Fair Value 173 336
Corporate notes and bonds    
Debt Securities, Available-for-sale [Line Items]    
Debt Securities, Available-for-Sale, Amortized Cost, Total 4,759 4,966
Gross Unrealized Gains 34 15
Gross Unrealized Losses 0 (5)
Estimated Fair Value 4,793 4,976
Certificates of deposit    
Debt Securities, Available-for-sale [Line Items]    
Debt Securities, Available-for-Sale, Amortized Cost, Total 11 67
Gross Unrealized Gains 0 0
Gross Unrealized Losses 0 0
Estimated Fair Value 11 67
U.S. government and agency securities    
Debt Securities, Available-for-sale [Line Items]    
Debt Securities, Available-for-Sale, Amortized Cost, Total 1,257 2,103
Gross Unrealized Gains 6 3
Gross Unrealized Losses 0 (2)
Estimated Fair Value 1,263 2,104
Mortgage-backed and asset-backed securities    
Debt Securities, Available-for-sale [Line Items]    
Debt Securities, Available-for-Sale, Amortized Cost, Total 103 104
Gross Unrealized Gains 0 0
Gross Unrealized Losses (14) (18)
Estimated Fair Value $ 89 $ 86
v3.25.4
Investments - Narrative (Detail) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2025
Sep. 30, 2025
Dec. 31, 2024
Debt Securities, Available-for-sale [Line Items]      
Contractual maturities term (maximum) 37 months    
Continuous loss position, 12 months or greater, fair value $ 14   $ 18
Unrealized loss 171   2,419
Strategic investments $ 1,542   $ 472
Genesys      
Debt Securities, Available-for-sale [Line Items]      
Equity securities without readily determinable fair value, amount   $ 750  
v3.25.4
Investments - Maturities of Available-for-Sale Investments (Details) - USD ($)
$ in Millions
Dec. 31, 2025
Dec. 31, 2024
Debt Securities, Available-for-Sale [Abstract]    
Due within 1 year $ 2,557  
Due in 1 year through 5 years 3,683  
Instruments not due in single maturity 89  
Total $ 6,329 $ 7,569
v3.25.4
Fair Value Measurements (Detail) - USD ($)
$ in Millions
Dec. 31, 2025
Dec. 31, 2024
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Total $ 9,261 $ 9,358
Money market funds    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Cash equivalents 2,055 1,357
Commercial paper    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Cash equivalents 137 23
Corporate notes and bonds    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Cash equivalents 6 4
Deposits    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Cash equivalents 219 391
U.S. government and agency securities    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Cash equivalents 515 14
Commercial paper    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Marketable securities 173 336
Corporate notes and bonds    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Marketable securities 4,793 4,976
Certificates of deposit    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Marketable securities 11 67
U.S. government and agency securities    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Marketable securities 1,263 2,104
Mortgage-backed and asset-backed securities    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Marketable securities 89 86
Level 1    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Total 2,274 1,748
Level 1 | Money market funds    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Cash equivalents 2,055 1,357
Level 1 | Commercial paper    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Cash equivalents 0 0
Level 1 | Corporate notes and bonds    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Cash equivalents 0 0
Level 1 | Deposits    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Cash equivalents 219 391
Level 1 | U.S. government and agency securities    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Cash equivalents 0 0
Level 1 | Commercial paper    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Marketable securities 0 0
Level 1 | Corporate notes and bonds    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Marketable securities 0 0
Level 1 | Certificates of deposit    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Marketable securities 0 0
Level 1 | U.S. government and agency securities    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Marketable securities 0 0
Level 1 | Mortgage-backed and asset-backed securities    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Marketable securities 0 0
Level 2    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Total 6,987 7,610
Level 2 | Money market funds    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Cash equivalents 0 0
Level 2 | Commercial paper    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Cash equivalents 137 23
Level 2 | Corporate notes and bonds    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Cash equivalents 6 4
Level 2 | Deposits    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Cash equivalents 0 0
Level 2 | U.S. government and agency securities    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Cash equivalents 515 14
Level 2 | Commercial paper    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Marketable securities 173 336
Level 2 | Corporate notes and bonds    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Marketable securities 4,793 4,976
Level 2 | Certificates of deposit    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Marketable securities 11 67
Level 2 | U.S. government and agency securities    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Marketable securities 1,263 2,104
Level 2 | Mortgage-backed and asset-backed securities    
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]    
Marketable securities $ 89 $ 86
v3.25.4
Business Combinations - Narrative (Details)
$ / shares in Units, shares in Millions, $ in Millions
 1 Months Ended 12 Months Ended
Dec. 15, 2025
USD ($)
May 30, 2025
USD ($)
$ / shares
shares
Jul. 17, 2023
USD ($)
installment
Dec. 31, 2025
USD ($)
$ / shares
Dec. 31, 2025
USD ($)
$ / shares
Dec. 31, 2024
USD ($)
Dec. 31, 2023
USD ($)
Aug. 31, 2025
USD ($)
Business Combination [Line Items]                
Goodwill       $ 3,578 $ 3,578 $ 1,273 $ 1,231  
Number of installments | installment     2          
Business combination, acquisition-related cost, expense         $ 96 $ 0 $ 0  
Developed technology                
Business Combination [Line Items]                
Weighted average useful life (in years)         5 years 5 years    
Moveworks, Inc                
Business Combination [Line Items]                
Total purchase consideration $ 2,407              
Other receivables       $ 5 $ 5     $ 25
Cash $ 905              
Business combination, price per share (in dollars per share) | $ / shares       $ 153.04 $ 153.04      
Intangible Assets       $ 770 $ 770      
Deferred tax liabilities, non-current       187 187      
Goodwill       1,748 1,748      
Moveworks, Inc | Developed technology                
Business Combination [Line Items]                
Intangible Assets       505 $ 505      
Weighted average useful life (in years)         5 years      
Logik.io Inc                
Business Combination [Line Items]                
Total purchase consideration   $ 506            
Business combination, consideration transferred, equity interest, share issued, number of shares (in shares) | shares   2.1            
Business combination, consideration transferred, equity interest, share issued, value   $ 434            
Cash   $ 62            
Business combination, price per share (in dollars per share) | $ / shares   $ 202.22            
Business combination, recognized asset acquired, property, plant, and equipment   $ 25            
Deferred tax liabilities, non-current   22            
Goodwill   404            
Logik.io Inc | Developed technology                
Business Combination [Line Items]                
Intangible Assets   $ 85            
Weighted average useful life (in years)   5 years            
Logik.io Inc | Customer Related and Backlog Assets                
Business Combination [Line Items]                
Intangible Assets   $ 14            
Weighted average useful life (in years)   3 years            
Veza Technologies                
Business Combination [Line Items]                
Business combination, price of acquisition, expected       1,250        
Armis Security Ltd                
Business Combination [Line Items]                
Business combination, price of acquisition, expected       $ 7,750        
Business Combination, Series of Individually Immaterial Business Combinations                
Business Combination [Line Items]                
Total purchase consideration           $ 112    
G2K Group, GmbH                
Business Combination [Line Items]                
Cash     $ 465          
Deferred tax liabilities, non-current     23          
Goodwill     414          
Business combination, recognized identifiable assets acquired and liabilities assumed, noncurrent liabilities, other     1          
G2K Group, GmbH | Developed technology                
Business Combination [Line Items]                
Intangible Assets     $ 75          
Weighted average useful life (in years)     6 years          
v3.25.4
Business Combinations - Purchase Consideration (Details) - Moveworks, Inc - USD ($)
$ / shares in Units, shares in Millions, $ in Millions
Dec. 15, 2025
Dec. 31, 2025
Business Combination [Line Items]    
Fair value of common stock issued $ 1,467  
Cash 905  
Settlement of pre-existing loan 31  
Stock-based compensation awards attributable to pre-combination services 4  
Total purchase consideration $ 2,407  
Business combination, price per share (in dollars per share)   $ 153.04
Business acquisition, number of common stock shares acquired (in shares)   9.6
v3.25.4
Business Combinations - Allocation of the Total Purchase Price (Details) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Business Combination [Line Items]      
Goodwill $ 3,578 $ 1,273 $ 1,231
Minimum      
Business Combination [Line Items]      
Weighted average useful life (in years) 2 years    
Maximum      
Business Combination [Line Items]      
Weighted average useful life (in years) 5 years    
Moveworks, Inc      
Business Combination [Line Items]      
Current assets $ 48    
Intangible assets 770    
Goodwill 1,748    
Other assets 124    
Assets acquired 2,690    
Current liabilities assumed 83    
Long-term liabilities assumed 13    
Deferred tax liabilities, non-current 187    
Net assets acquired $ 2,407    
v3.25.4
Business Combinations - Identifiable Intangible Assets Acquired (Details) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Developed technology    
Business Combination [Line Items]    
Weighted average useful life (in years) 5 years 5 years
Moveworks, Inc    
Business Combination [Line Items]    
Intangible Assets $ 770  
Moveworks, Inc | Developed technology    
Business Combination [Line Items]    
Intangible Assets $ 505  
Weighted average useful life (in years) 5 years  
Moveworks, Inc | Customer relationships    
Business Combination [Line Items]    
Intangible Assets $ 220  
Weighted average useful life (in years) 5 years  
Moveworks, Inc | Order backlog    
Business Combination [Line Items]    
Intangible Assets $ 25  
Weighted average useful life (in years) 2 years  
Moveworks, Inc | Brand assets    
Business Combination [Line Items]    
Intangible Assets $ 20  
Weighted average useful life (in years) 4 years  
v3.25.4
Goodwill and Intangible Assets - Schedule of Goodwill (Details) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Goodwill [Roll Forward]    
Goodwill, beginning balance $ 1,273 $ 1,231
Goodwill acquired 2,225 75
Foreign currency translation adjustments 80 (33)
Goodwill, ending balance $ 3,578 $ 1,273
v3.25.4
Goodwill and Intangible Assets - Schedule of Intangible Assets (Details) - USD ($)
$ in Millions
Dec. 31, 2025
Dec. 31, 2024
Intangible Asset, Acquired, Finite-Lived [Line Items]    
Intangible assets, gross $ 1,709 $ 675
Less: accumulated amortization (588) (466)
Intangible assets, net 1,121 209
Developed technology    
Intangible Asset, Acquired, Finite-Lived [Line Items]    
Intangible assets, gross 1,316 581
Customer relationships    
Intangible Asset, Acquired, Finite-Lived [Line Items]    
Intangible assets, gross 238 5
Patents    
Intangible Asset, Acquired, Finite-Lived [Line Items]    
Intangible assets, gross 83 83
Intangible assets, net 1,121 209
Other    
Intangible Asset, Acquired, Finite-Lived [Line Items]    
Intangible assets, gross $ 72 $ 6
v3.25.4
Goodwill and Intangible Assets - Narrative (Details) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Finite-Lived Intangible Assets [Line Items]      
Amortization expense $ 120 $ 94 $ 85
Developed technology      
Finite-Lived Intangible Assets [Line Items]      
Weighted average useful life (in years) 5 years 5 years  
v3.25.4
Goodwill and Intangible Assets - Schedule of Estimated Future Amortization of Intangible Assets (Details)
$ in Millions
Dec. 31, 2025
USD ($)
Goodwill and Intangible Assets Disclosure [Abstract]  
2026 $ 269
2027 253
2028 228
2029 210
2030 160
Thereafter 1
Total future amortization expense $ 1,121
v3.25.4
Property and Equipment - Schedule of Property and Equipment, Net (Detail) - USD ($)
$ in Millions
Dec. 31, 2025
Dec. 31, 2024
Property and Equipment [Line Items]    
Property and equipment, gross $ 4,125 $ 3,271
Less: Accumulated depreciation (1,836) (1,508)
Property and equipment, net 2,289 1,763
Computer equipment    
Property and Equipment [Line Items]    
Property and equipment, gross 3,332 2,697
Computer software    
Property and Equipment [Line Items]    
Property and equipment, gross 126 106
Leasehold and other improvements    
Property and Equipment [Line Items]    
Property and equipment, gross 433 320
Furniture and fixtures    
Property and Equipment [Line Items]    
Property and equipment, gross 117 85
Construction in progress    
Property and Equipment [Line Items]    
Property and equipment, gross $ 117 $ 63
v3.25.4
Property and Equipment - Narrative (Detail) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Property, Plant and Equipment [Abstract]      
Depreciation $ 508 $ 371 $ 372
v3.25.4
Derivative Contracts - Narrative (Details) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Derivative [Line Items]      
Gain (loss), foreign currency transaction, before tax $ 113 $ 0 $ 0
Foreign exchange contract | Designated as hedging instrument      
Derivative [Line Items]      
Derivative, term of contract 34 months    
Derivative, Notional Amount $ 2,200 1,700  
Foreign exchange contract | Not Designated as Hedging Instrument      
Derivative [Line Items]      
Derivative, gain (loss) on derivative, net 97    
Derivative notional amount 2,500 2,200  
Forward Contracts      
Derivative [Line Items]      
Derivative, gain (loss) on derivative, net $ 38    
Derivative, gain (loss), statement of income or comprehensive income Total revenues    
Other comprehensive income (loss), cash flow hedge, gain (loss), reclassification, after tax $ (42) $ 14  
v3.25.4
Derivative Contracts - Fair Value by Balance Sheet Location (Details) - Designated as hedging instrument - USD ($)
$ in Millions
Dec. 31, 2025
Dec. 31, 2024
Prepaid expenses and other current assets    
Derivatives, Fair Value [Line Items]    
Derivative asset, subject to master netting arrangement, before offset $ 11 $ 55
Other Assets    
Derivatives, Fair Value [Line Items]    
Derivative asset, subject to master netting arrangement, before offset 3 10
Accrued expenses and other current liabilities    
Derivatives, Fair Value [Line Items]    
Derivative liability, subject to master netting arrangement, before offset (49) (1)
Other long-term liabilities    
Derivatives, Fair Value [Line Items]    
Derivative liability, subject to master netting arrangement, before offset $ (8) $ 0
v3.25.4
Supply Chain Finance Program (Details)
$ in Millions
 12 Months Ended
Dec. 31, 2025
USD ($)
Payables and Accruals [Abstract]  
Supplier finance program, obligation, statement of financial position Accounts payable
Supplier Finance Program, Obligation [Roll Forward]  
Obligations outstanding at the beginning of the year $ 0
Invoices added during the year 251
Invoices paid during the year (164)
Obligations outstanding at the end of the year $ 87
v3.25.4
Deferred Revenue and Performance Obligations (Details) - USD ($)
$ in Billions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]    
Deferred revenue recognized $ 6.9 $ 5.7
Remaining non-cancelable performance obligations $ 28.2  
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2026-01-01    
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]    
Performance obligations expected to be satisfied (percent) 46.00%  
Remaining performance obligation, expected timing of satisfaction, period 12 months  
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2027-01-01 | Minimum    
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]    
Remaining performance obligation, expected timing of satisfaction, period 13 months  
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2027-01-01 | Maximum    
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]    
Remaining performance obligation, expected timing of satisfaction, period 36 months  
v3.25.4
Accrued Expenses and Other Current Liabilities (Detail) - USD ($)
$ in Millions
Dec. 31, 2025
Dec. 31, 2024
Accrued Liabilities, Current [Abstract]    
Accrued payroll $ 827 $ 700
Taxes payable 195 162
Other employee-related liabilities 220 196
Other 571 311
Total accrued expenses and other current liabilities $ 1,813 $ 1,369
v3.25.4
Debt - Narrative (Details) - 2030 Senior Notes
$ in Millions
 1 Months Ended
Aug. 31, 2020
USD ($)
Dec. 31, 2025
USD ($)
Dec. 31, 2024
USD ($)
Debt Instrument [Line Items]      
Long-term debt, excluding current maturities   $ 1,491 $ 1,489
Unamortized debt discount and issuance costs, long-term   9 11
Contractual interest rate, notes (in percent) 1.40%    
Debt term 10 years    
Notes, par value $ 1,500 1,500  
Percentage of principle issued 0.9963    
Debt issuance costs $ 13    
Effective interest rate of the liability component (in percent) 1.53%    
Level 2      
Debt Instrument [Line Items]      
Fair value   $ 1,324 $ 1,247
v3.25.4
Accumulated Other Comprehensive Income (Loss) (Details) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
AOCI Attributable to Parent, Net of Tax [Roll Forward]      
Beginning balance $ 9,609 $ 7,628 $ 5,032
Other comprehensive (loss) income before reclassifications 45 (17)  
Amounts reclassified from accumulated other comprehensive loss 42 (14)  
Other comprehensive income (loss) 87 (31) 65
Ending balance 12,964 9,609 7,628
Unrealized Gains (Losses) on Derivative Instruments      
AOCI Attributable to Parent, Net of Tax [Roll Forward]      
Beginning balance 50 0  
Other comprehensive (loss) income before reclassifications (130) 64  
Amounts reclassified from accumulated other comprehensive loss 42 (14)  
Other comprehensive income (loss) (88) 50  
Ending balance (38) 50 0
Unrealized Gains (Losses) on Marketable Securities      
AOCI Attributable to Parent, Net of Tax [Roll Forward]      
Beginning balance (27) (39)  
Other comprehensive (loss) income before reclassifications 27 12  
Amounts reclassified from accumulated other comprehensive loss 0 0  
Other comprehensive income (loss) 27 12  
Ending balance 0 (27) (39)
Foreign Currency Translation Adjustment      
AOCI Attributable to Parent, Net of Tax [Roll Forward]      
Beginning balance (91) 2  
Other comprehensive (loss) income before reclassifications 148 (93)  
Amounts reclassified from accumulated other comprehensive loss 0 0  
Other comprehensive income (loss) 148 (93)  
Ending balance 57 (91) 2
Accumulated Other Comprehensive (Loss) Income      
AOCI Attributable to Parent, Net of Tax [Roll Forward]      
Beginning balance (68) (37) (102)
Other comprehensive income (loss) 87 (31) 65
Ending balance $ 19 $ (68) $ (37)
v3.25.4
Stockholders' Equity - Narrative (Detail) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Jan. 27, 2026
Jan. 31, 2025
May 31, 2023
Class of Stock [Line Items]            
Common stock, shares authorized (in shares) 3,000,000,000 3,000,000,000        
Common stock, shares, outstanding (in shares) 1,047,278,000 1,032,437,000        
Common stock and Treasury stock issued under employee stock plans (in shares) 11,900,000 12,800,000        
Stock repurchase program, authorized amount         $ 3,000 $ 1,500
Common stock, repurchased (in shares) 10,300,000 4,000,000        
Common stock, repurchased $ 1,840 $ 696 $ 538      
Remaining authorized repurchase amount $ 1,400          
Preferred stock, shares authorized (in shares) 10,000,000 10,000,000        
Preferred stock, shares outstanding (in shares) 0 0        
Subsequent event            
Class of Stock [Line Items]            
Stock repurchase program, authorized amount       $ 5,000    
v3.25.4
Stockholders' Equity - Outstanding and Reserved Shares of Common Stock for Future Issuance (Detail) - shares
shares in Thousands
Dec. 31, 2025
Dec. 31, 2024
Class of Stock [Line Items]    
Options outstanding (in shares) 4,829 4,739
Total reserved shares of common stock for future issuance (in shares) 107,349  
2012 Equity Incentive Plan    
Class of Stock [Line Items]    
Total reserved shares of common stock for future issuance (in shares) 37,616  
2012 Employee Stock Purchase Plan    
Class of Stock [Line Items]    
Total reserved shares of common stock for future issuance (in shares) 38,893  
Stock Options    
Class of Stock [Line Items]    
Options outstanding (in shares) 4,829  
Restricted Stock Units (RSUs)    
Class of Stock [Line Items]    
RSUs (in shares) 26,011 28,940
v3.25.4
Equity Awards - Narrative (Detail)
$ / shares in Units, $ in Millions
 12 Months Ended
Dec. 31, 2025
USD ($)
plan
$ / shares
shares
Dec. 31, 2024
USD ($)
$ / shares
shares
Dec. 31, 2023
USD ($)
$ / shares
shares
Dec. 31, 2021
USD ($)
tranche
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Number of equity incentive plans | plan 3      
Share-based compensation arrangement by share-based payment award, number of additional shares authorized (in shares) | shares 50,000,000      
Total intrinsic value of options exercised $ 12 $ 35 $ 15  
Fair value of stock options vested $ 26 $ 98 $ 7  
Weighted-average grant date fair value of options granted (in USD per share) | $ / shares $ 133.64      
Number of shares granted (in shares) | shares 426,000 0 0  
Total unrecognized compensation cost, adjusted for estimated forfeitures, related to unvested stock options $ 47      
Allocated share-based compensation expense 1,955 $ 1,746 $ 1,604  
Share-based payment arrangement, expense, tax benefit $ 365 $ 340 296  
Dividend yield (in percent) 0.00%      
Stock Options        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Award vesting percentage 25.00%      
Vesting period (in years) 3 years      
Weighted-average remaining vesting period 2 years      
Restricted stock units with service condition only        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
RSUs (in shares) | shares 24,300,000      
Restricted stock units with service and performance conditions        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
RSUs (in shares) | shares 1,700,000      
Restricted Stock Units (RSUs)        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Weighted-average remaining vesting period 3 years      
RSUs (in shares) | shares 26,011,000 28,940,000    
Aggregate intrinsic value, vested $ 2,600 $ 2,400 $ 1,600  
Aggregate intrinsic value, outstanding 4,000      
Aggregated intrinsic value, expected to vest $ 3,600      
Weighted-average grant date fair value, granted (in USD per share) | $ / shares $ 190.71 $ 158.23 $ 95.84  
Unrecognized compensation expense expected to be recognized $ 3,200      
Performance shares        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Performance target (in percent) 100.00%      
Allocated share-based compensation expense $ 149 $ 147 $ 145  
Performance shares | Minimum | Tranche one        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Vesting period (in years) 1 year      
Performance shares | Maximum | Tranche one        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Vesting period (in years) 3 years      
2012 Employee Stock Purchase Plan        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Common stock purchase price, percentage 85.00%      
Award offering period 6 months      
2021 Performance Awards        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Service period (in years) 2 years      
2021 Performance Awards | Minimum        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Performance target (in percent) 0.00%      
2021 Performance Awards | Maximum        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Performance target (in percent) 200.00%      
2021 Performance Awards | Chief Executive Officer | ESPP        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Shares granted, value, share-based payment arrangement, before forfeiture       $ 232
Number of vesting tranches | tranche       8
Options granted, exercisable period 10 years      
2021 Performance Awards | Chief Executive Officer | ESPP | Minimum        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Description of service or performance condition required to be met for earning right to award under share-based payment arrangement. Includes, but is not limited to, combination of market, performance or service condition       2 years
2012 Equity Incentive Plan        
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]        
Requisite service period to vest employment continuation period 10 years      
v3.25.4
Equity Awards - Summary of Stock Option Activity (Detail) - USD ($)
$ / shares in Units, $ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Number of Shares (in thousands)      
Number of shares, outstanding, beginning balance (in shares) 4,739,000    
Number of shares granted (in shares) 426,000 0 0
Number of shares, exercised (in shares) (179,000)    
Number of shares, forfeited (in shares) (157,000)    
Number of shares, outstanding, ending balance (in shares) 4,829,000 4,739,000  
Number of shares, vested and expected to vest (in shares) 4,671,000    
Number of shares, vested and exercisable (in shares) 2,550,000    
Weighted- Average Exercise Price Per Share      
Weighted-average exercise price, outstanding, beginning balance (in USD per share) $ 123.88    
Weighted-average exercise price, granted (in USD per share) 20.34    
Weighted-average exercise price, exercised (in USD per share) 116.60    
Weighted-average exercise price, forfeited (in USD per share) 131.10    
Weighted-average exercise price, outstanding, ending balance (in USD per share) 114.78 $ 123.88  
Weighted-average exercise price, vested and expected to vest (in USD per share) 114.95    
Weighted-average exercise price, vested and exercisable (in USD per share) $ 113.87    
Weighted-average remaining contractual life (in years) 5 years 9 months 18 days    
Weighted-average remaining contractual term, vested and expected to vest (in years) 5 years 9 months 18 days    
Weighted-average remaining contractual term, vested and exercisable (in years) 5 years 3 months 18 days    
Total intrinsic value of options exercised $ 12 $ 35 $ 15
Aggregate intrinsic value, outstanding 185    
Aggregate intrinsic value, vested and expected to vest 179    
Aggregate intrinsic value, vested and exercisable $ 100    
v3.25.4
Equity Awards - Restricted Stock Unit Table (Details) - Restricted Stock Units (RSUs) - $ / shares
shares in Thousands
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Number of Shares      
Number of shares outstanding, beginning balance (in shares) 28,940    
Number of shares, granted (in shares) 14,486    
Number of shares, vested (in shares) (14,136)    
Number of shares, forfeited (in shares) (3,279)    
Number of shares outstanding, ending balance (in shares) 26,011 28,940  
Number of shares, expected to vest (in shares) 23,500    
Weighted-Average Grant Date Fair Value      
Weighted-average grant date fair value, outstanding, beginning balance (in USD per share) $ 126.02    
Weighted-average grant date fair value, granted (in USD per share) 190.71 $ 158.23 $ 95.84
Weighted-average grant date fair value, vested (in USD per share) 128.51    
Weighted-average grant date fair value, repurchased (in USD per share) 143.17    
Weighted-average grant date fair value, outstanding, ending balance (in USD per share) $ 158.53 $ 126.02  
v3.25.4
Equity Awards - Schedule of Fair Value Assumptions (Details) - shares
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Number of shares granted (in shares) 426,000 0 0
ESPP      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Risk-free interest rate. minimum 4.08% 4.96% 2.96%
Risk-free interest rate, maximum 4.96% 5.39% 5.39%
Expected term (in years) 6 months 6 months 6 months
Expected volatility, minimum 32.00% 25.00% 33.00%
Expected volatility, maximum 45.00% 40.00% 59.00%
Stock Options      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Risk-free interest rate. minimum 3.80%    
Risk-free interest rate, maximum 4.07%    
Expected volatility, minimum 39.00%    
Expected volatility, maximum 42.00%    
Stock Options | Minimum      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Expected term (in years) 6 years    
Stock Options | Maximum      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Expected term (in years) 9 years    
PRSU      
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]      
Risk-free interest rate. minimum 4.18% 3.97%  
Risk-free interest rate, maximum 4.24% 4.56%  
Risk-Free Interest Rate     4.34%
Expected volatility, minimum 33.00% 33.00%  
Expected volatility, maximum 40.00% 42.00%  
Expected Volatility     45.00%
v3.25.4
Net Income Per Share - Calculation of Basic and Diluted Net Income Per Share Attributable to Common Stockholders (Detail) - USD ($)
$ / shares in Units, $ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Numerator:      
Net income $ 1,748 $ 1,425 $ 1,731
Denominator:      
Weighted-average shares outstanding - basic (in shares) 1,036,740,000 1,029,169,000 1,020,685,000
Potentially dilutive securities (in shares) 9,951,000 12,944,000 7,268,000
Weighted-average shares outstanding - diluted (in shares) 1,046,691,000 1,042,113,000 1,027,953,000
Net income per share - basic (in USD per share) $ 1.69 $ 1.38 $ 1.70
Net income per share - diluted (in USD per share) $ 1.67 $ 1.37 $ 1.68
Total potentially dilutive securities (in shares) 10,787,000 3,555,000 15,955,000
v3.25.4
Provision for (Benefit from) Income Taxes - Components of Loss From Continuing Operations Before Income Taxes (Detail) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Income Tax Disclosure [Abstract]      
United States $ 1,302 $ 1,055 $ 523
Foreign 959 683 485
Income before income taxes $ 2,261 $ 1,738 $ 1,008
v3.25.4
Provision for (Benefit from) Income Taxes - Components of Provision for Income Taxes (Detail) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Current provision:      
Federal $ 36 $ 36 $ 2
State 43 49 31
Foreign 183 130 101
Total current provision 262 215 134
Deferred provision:      
Federal 169 51 (750)
State 25 (5) (135)
Foreign 57 52 28
Total deferred provision 251 98 (857)
Provision for (benefit from) income taxes $ 513 $ 313 $ (723)
v3.25.4
Provision for (Benefit from) Income Taxes - Reconciliation of Federal Income Tax Rate (Detail) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Income Tax Expense (Benefit), Effective Income Tax Rate Reconciliation, Amount [Abstract]      
U.S. federal statutory tax rate $ 475 $ 365 $ 212
State and local income tax, net of federal benefit 51 33 (81)
Other (2) 2 (2)
Global intangible low-taxed income (22) (29) 45
Other (1) (6) (1)
Research and development tax credits (53) (64) (74)
Changes in valuation allowances (1) 3 (930)
Stock-based compensation (66) (78) 25
Officer’s compensation 32 28 32
Other 29 13 16
Change in unrecognized tax benefits 11 3 9
Acquisition-related effects 29 (5) 3
Provision for (benefit from) income taxes $ 513 $ 313 $ (723)
Effective Income Tax Rate Reconciliation, Percent [Abstract]      
U.S. federal statutory tax rate 21.00% 21.00% 21.00%
State and local income tax, net of federal benefit 2.30% 1.90% (8.10%)
Other (0.10%) 0.10% (0.20%)
Global intangible low-taxed income (1.00%) (1.60%) 4.50%
Other (0.10%) (0.30%) (0.10%)
Research and development tax credits (2.30%) (3.70%) (7.30%)
Changes in valuation allowances (0.10%) 0.20% (92.20%)
Stock-based compensation (2.90%) (4.50%) 2.50%
Officer’s compensation 1.40% 1.60% 3.20%
Acquisition-related effects 1.30% (0.30%) 0.30%
Other 1.30% 0.80% 1.50%
Change in unrecognized tax benefits 0.50% 0.20% 0.90%
Effective Income Tax Rate Reconciliation, Percent 22.70% 18.00% (71.70%)
Ireland      
Income Tax Expense (Benefit), Effective Income Tax Rate Reconciliation, Amount [Abstract]      
Statutory tax rate difference $ (45) $ (31) $ (20)
Other $ (17) $ 1 $ 12
Effective Income Tax Rate Reconciliation, Percent [Abstract]      
Statutory tax rate difference (2.00%) (1.80%) (1.90%)
Other (0.70%) 0.00% 1.20%
Brazil      
Income Tax Expense (Benefit), Effective Income Tax Rate Reconciliation, Amount [Abstract]      
Other $ 0 $ 2 $ 10
Withholding $ 30 $ 18 $ 0
Effective Income Tax Rate Reconciliation, Percent [Abstract]      
Other 0.00% 0.10% 0.90%
Withholding 1.30% 1.00% 0.00%
Foreign Tax Jurisdiction, Other      
Income Tax Expense (Benefit), Effective Income Tax Rate Reconciliation, Amount [Abstract]      
Statutory tax rate difference $ 63 $ 58 $ 21
Effective Income Tax Rate Reconciliation, Percent [Abstract]      
Statutory tax rate difference 2.80% 3.30% 2.10%
v3.25.4
Provision for (Benefit from) Income Taxes - Reconciliation of Deferred Tax Assets and Liabilities (Detail) - USD ($)
$ in Millions
Dec. 31, 2025
Dec. 31, 2024
Deferred tax assets:    
Net operating loss carryforwards $ 260 $ 138
Credit carryforwards 425 458
Lease liability 207 171
Capitalized research and development 323 434
Depreciation and amortization 465 514
Accrued expenses 98 78
Other 90 90
Total deferred tax assets 1,868 1,883
Less: valuation allowance (241) (220)
Deferred tax assets net 1,627 1,663
Deferred tax liabilities:    
Right of use asset (182) (150)
Depreciation and amortization 375 113
Other (56) (61)
Net deferred tax assets $ 1,014 $ 1,339
v3.25.4
Provision for (Benefit from) Income Taxes - Narrative (Detail) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Operating Loss Carryforwards [Line Items]        
Operating loss carryforward $ 578      
Credit carryforwards 425 $ 458    
Tax credit carryforwards 1,000      
Valuation allowance (decrease) increase 21 24 $ (1,030)  
Provision for (benefit from) income taxes 513 313 (723)  
Deferred tax assets, valuation allowance 241 220    
Total unrecognized tax benefit 404 291 221 $ 159
Unrecognized tax benefits that would impact effective tax rate 304      
Unrecognized tax benefits, income tax interest and penalties accrued 17 9    
Accrued income taxes 114 $ 68    
CANADA        
Operating Loss Carryforwards [Line Items]        
Deferred Tax Assets, Operating Loss Carryforwards, Foreign 161      
UNITED KINGDOM        
Operating Loss Carryforwards [Line Items]        
Deferred Tax Assets, Operating Loss Carryforwards, Foreign 162      
Federal        
Operating Loss Carryforwards [Line Items]        
Credit carryforwards 341      
State        
Operating Loss Carryforwards [Line Items]        
Credit carryforwards 354      
Valuation allowance (decrease) increase     (1,050)  
Foreign Tax Jurisdiction | CANADA        
Operating Loss Carryforwards [Line Items]        
Credit carryforwards $ 14      
California Tax Authority        
Operating Loss Carryforwards [Line Items]        
Valuation allowance (decrease) increase     $ 20  
v3.25.4
Provision for (Benefit from) Income Taxes - Reconciliation of Beginning and Ending Balance of Total Unrecognized Tax Benefits (Detail) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Reconciliation of beginning and ending balance of total unrecognized tax benefits      
Balance at the beginning of the period $ 291 $ 221 $ 159
Gross increases - tax positions in prior year 0 2 0
Gross decreases - tax positions in prior period (3) (2) 0
Gross increases - tax positions in current period 116 73 63
Settlements 0 (3) (1)
Balance at the end of the period $ 404 $ 291 $ 221
v3.25.4
Commitments and Contingencies - Narrative (Detail) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Aug. 31, 2020
Operating Leased Assets [Line Items]        
Operating lease costs $ 147 $ 130 $ 129  
Operating lease liabilities, payments 107 85    
Right-of-use assets obtained in exchange for operating lease liabilities $ 225 $ 84    
Weighted-average remaining lease term 8 years      
Weighted-average discount rate 4.00%      
Undiscounted cash flows $ 381      
Cloud Services Obligations        
Operating Leased Assets [Line Items]        
Purchase obligation 4,800      
Capital Expenditures        
Operating Leased Assets [Line Items]        
Purchase obligation 1,900      
2030 Senior Notes        
Operating Leased Assets [Line Items]        
Principal $ 1,500     $ 1,500
Minimum        
Operating Leased Assets [Line Items]        
Operating lease terms 5 years      
Maximum        
Operating Leased Assets [Line Items]        
Operating lease terms 16 years      
v3.25.4
Commitments and Contingencies - Annual Future Minimum Payments Under Operating Leases / Facility Exit Obligation (Detail)
$ in Millions
Dec. 31, 2025
USD ($)
Unrecorded Unconditional Purchase Obligation [Line Items]  
2026 $ 147
2027 145
2028 143
2029 134
2030 118
Thereafter 383
Total operating lease payments 1,070
Less: imputed interest (158)
Present value of operating lease liabilities 912
Purchase Obligations  
2026 1,063
2027 829
2028 2,106
2029 846
2030 2,945
Thereafter 157
Total 7,946
Cloud Services Obligations  
Purchase Obligations  
2026 372
2027 331
2028 500
2029 630
2030 2,826
Thereafter 0
Total 4,659
Other Purchase Obligations  
Purchase Obligations  
2026 691
2027 498
2028 1,606
2029 216
2030 119
Thereafter 157
Total $ 3,287
v3.25.4
Segment and Geographic Information - Narrative (Details)
 12 Months Ended
Dec. 31, 2025
segment
Text Block [Abstract]  
Number of operating segments 1
Number of reportable segments 1
v3.25.4
Segment and Geographic Information - Revenues by Geographic Area (Detail) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Segment Reporting Information [Line Items]      
Total revenues $ 13,278 $ 10,984 $ 8,971
North America      
Segment Reporting Information [Line Items]      
Total revenues 8,348 6,909 5,702
EMEA      
Segment Reporting Information [Line Items]      
Total revenues 3,402 2,834 2,298
Asia Pacific and other      
Segment Reporting Information [Line Items]      
Total revenues $ 1,528 $ 1,241 $ 971
v3.25.4
Segment and Geographic Information - Property and Equipment, Net by Geographic Area (Detail) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2025
Dec. 31, 2024
Dec. 31, 2023
Segment Reporting Information [Line Items]      
Property and equipment, net $ 2,289 $ 1,763  
Percentage of U.S. revenues in North America 94.00% 94.00% 94.00%
Percentage of U.S. net property and equipment in North America 82.00% 79.00%  
North America      
Segment Reporting Information [Line Items]      
Property and equipment, net $ 1,437 $ 1,144  
EMEA      
Segment Reporting Information [Line Items]      
Property and equipment, net 563 428  
Asia Pacific and other      
Segment Reporting Information [Line Items]      
Property and equipment, net $ 289 $ 191