UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 8-K

CURRENT REPORT
Pursuant to Section 13 or 15(d) of The
Securities Exchange Act of 1934
Date of Report (Date of earliest event reported): August 4, 2020

THE WESTERN UNION COMPANY
(Exact name of registrant as specified in its charter)

Delaware		001-32903		20-4531180	
(State or other jurisdiction
of incorporation)		(Commission
File Number)		(I.R.S. Employer
Identification No.)	

			
7001 East Belleview Avenue
Denver, CO		80237	
(Address of principal executive offices)		(Zip Code)	

(866) 405-5012
(Registrant’s telephone number, including area code)

(Former name or former address, if changed since last report.)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

☐	Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)	

☐	Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)	

☐	Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))	

☐	Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))	

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading symbol	Name of each exchange on which registered	
Common Stock, $0.01 Par Value	WU	The New York Stock Exchange	

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

Emerging growth company	☐	

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐		

Item 2.02.
Results of Operations and Financial Condition.

On August 4, 2020, The Western Union Company (the “Company”) issued a press release relating to the Company’s earnings for the second quarter of fiscal year 2020 (the “Earnings Release”). A copy of the Earnings Release is attached hereto as Exhibit 99.1. The information furnished under this Item 2.02, including Exhibit 99.1, shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Securities Exchange Act”), nor shall it be deemed incorporated by reference in any filing under the Securities Act of 1933, as amended (the “Securities Act”), except as may be expressly set forth by specific reference to such filing.
Item 7.01.
Regulation FD Disclosure.

In connection with the issuance of the Earnings Release, the Company is holding a public conference call and webcast on August 4, 2020 at 4:30 p.m. Eastern Time, during which Hikmet Ersek, President and Chief Executive Officer, and Raj Agrawal, Chief Financial Officer, will provide the presentation attached hereto as Exhibit 99.2. Information regarding access to the conference call and webcast is set forth in the Earnings Release. The information furnished under this Item 7.01, including Exhibit 99.2, shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act, nor shall it be deemed incorporated by reference in any filing under the Securities Act, except as may be expressly set forth by specific reference to such filing.
Item 9.01.
Financial Statements and Exhibits.

(d) Exhibits.

		
Exhibit
Number	Description of Exhibit	
		
99.1	Earnings press release issued by The Western Union Company on August 4, 2020.	
		
99.2	Presentation of The Western Union Company dated August 4, 2020.	
		
101	Inline XBRL Document Set for the Cover Page from this Current Report on Form 8-K, formatted as Inline XBRL	
		
104	Cover Page Interactive Data File (embedded within the Inline XBRL document)	

SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

				
Dated: August 4, 2020		THE WESTERN UNION COMPANY	
		By:	/s/    DARREN A. DRAGOVICH	
		Name:	Darren A. Dragovich	
		Title:	Vice President and Assistant Secretary	

Exhibit 99.1

FOR IMMEDIATE RELEASE

Western Union Reports Second Quarter Results

Money transfer transaction growth turns positive for June and continues into July
Digital money transfer revenue grew nearly 50%, on record customers and transactions
Operating margin remains solid: 19.9% GAAP, 20.4% adjusted

DENVER, August 4, 2020: The Western Union Company (NYSE: WU), a global leader in cross-border, cross-currency money movement and payments, today reported second quarter financial results, and provided an update on its business trends and digitally-focused growth strategy.

The Company’s second quarter revenue of $1.1 billion declined 17%, compared to the prior year period, while adjusted constant currency revenue, which excludes the 2019 divestitures, declined 11%, primarily due to lower transaction levels resulting from the COVID-19 pandemic. Digital money transfer revenue grew 48% year-over-year, or 50% on a constant currency basis, to a record high of $219 million for the second quarter.

GAAP earnings per share in the second quarter was $0.39 compared to $1.42 in the prior year period that included gains from the 2019 divestitures, and adjusted earnings per share was $0.41 compared to $0.45 in the prior year period. The decline in GAAP earnings per share was primarily attributable to cycling the gain from the 2019 divestitures. The decline in adjusted earnings per share was primarily attributable to current year revenue declines associated with the COVID-19 pandemic and the lost earnings from the 2019 divestitures, partially offset by productivity savings, additional cost management measures, and lower share count in the current year period.

President and CEO Hikmet Ersek said, “I’m pleased to say that during this period of profound disruption and unease, the Western Union team continued to consistently deliver essential services to customers that help support families and communities around the world. In addition, despite the challenging global environment, we continued to execute on our strategic objectives that position the company for future growth and prudently managed our business to deliver solid profit performance for the second quarter.”

Ersek added, “Importantly, the significant investments we have made over the past decade to build market leading cross-border, cross-currency platform capabilities have positioned us as a premier choice for the rapidly growing number of consumers and businesses seeking cross-border digital services today. With over $600 million of consumer digital revenues in 2019 we were already one of the largest players in the market, and still our digital revenues grew nearly 50% in the second quarter with strong profitability. With scale, unique omni-channel payout capabilities, and continued investments in customer acquisition, we believe we are equipped to continue winning also in digital money transfers and payments.”

CFO Raj Agrawal stated, “Second quarter results highlight the favorable financial characteristics of Western Union’s business. Our variable cost structure, planned productivity savings, and operational flexibility allowed us to withstand revenue declines stemming from the COVID-19 pandemic and still maintain solid margins, cash flow generation, and cash dividend payments to shareholders. We are pleased to see the strong improvement in Consumer-to-Consumer transactions in June and July and hopeful it is indicative of a sustainable recovery.”

Q2 Business Unit Highlights

●	Consumer-to-Consumer (C2C) revenues, which represented 88% of total Company revenue in the quarter, declined 12% on a reported basis, or 11% constant currency, while transactions declined 8%. Constant currency revenue declined across all regions, with transactions down in all regions except in Europe and CIS, reflecting the significant disruption the COVID-19 pandemic had on the global economy and remittances. Intra-quarter transaction trends included:	

C2C Transaction Growth y/y	April	May	June	Q2 2020	July	
Total C2C	-21%	-7%	6%	-8%	10%	
Digital money transfer	77%	99%	112%	96%	115%	
Westernunion.com	39%	51%	58%	50%	61%	

●	Digital money transfer revenues increased 48% on a reported basis in the quarter, or 50% constant currency. Digital revenues and transactions represented 22% and 31% of the C2C business for the quarter, respectively. Within the digital money transfer business, westernunion.com revenues increased 33% on a reported basis and 34% on a constant currency basis, including cross-border revenue growth of 48%.	

●	Westernunion.com average monthly active customers for the second quarter increased 45% year-over-year and 33% sequentially from the first quarter, led by strong new-to-Western Union customer acquisition1. Westernunion.com was the most downloaded mobile app among peer money transfer companies during the second quarter, according to data provided by mobile app marketing firm Sensor Tower2.	

●	Westernunion.com service is available in over 75 countries, plus additional territories. Bank account payout is available in over 100 countries, with real-time capabilities to select bank accounts and digital wallets in over 60 countries, and retail payout in over 200 countries and territories.	

●	Western Union Business Solutions revenues declined 17% on a reported basis, or 15% on a constant currency basis, due to softening trends in verticals more exposed to COVID-19, including education, travel and tourism, and small and medium-sized enterprises. Business Solutions represented 7% of total Company revenue in the quarter.	
●	Other revenues, which represented 5% of total Company revenue in the quarter, and largely consist of retail bill payments businesses in Argentina and the U.S. and money orders, declined 56%. The decline was primarily due to the divestitures in 2019, the impact of COVID-19, and the depreciation of the Argentine peso.	

Additional Q2 Financial Highlights

●	GAAP operating margin in the quarter was 19.9% compared to 19.3% in the prior year period, and adjusted operating margin was 20.4% compared to 20.3% in the prior year period. In both cases margin expansion was primarily attributable to productivity savings and additional cost management measures that more than offset the impact of revenue declines associated with COVID-19 and the 2019 divestitures.	

●	The GAAP effective tax rate in the quarter was 16.2% compared to 17.5% in the prior year period, and the adjusted tax rate was 15.7% in the quarter compared to 16.8% in the prior year period. The decrease in the Company’s GAAP effective tax rate for the three months ended June 30, 2020 compared to the prior period was primarily due to an increase in prior period domestic pre-tax income due to the sales of the Speedpay and Paymap businesses, offset by increased discrete expenses in the current period.	

●	Cash flow from operating activities was $348 million year-to-date compared to $403 million in the prior year period. The Company did not repurchase shares during the second quarter and paid nearly $93 million in dividends.	

1 Data sourced from Western Union business research. A new customer to Western Union is defined as a customer that has not transacted in the previous 12 months.
2 Data obtained from Sensor Tower App Install Market Share Report

Financial Update

●	Financial position and liquidity continue to be strong: As of June 30, 2020, the Company had cash of $1.2 billion, no borrowings outstanding on its $1.5 billion revolving credit facility, and no significant debt maturities due until 2022. The Company continues to finance working capital through the commercial paper market and had $100 million outstanding at the end of the second quarter.	

●	Capital allocation priorities remain unchanged: The Company’s capital allocation hierarchy is investing in the business, returning cash to shareholders through the quarterly dividend, mergers and acquisitions, and share repurchases.	

●	Cost structure provides flexibility: Approximately 55% to 60% of total costs are variable in nature. The Company is managing its fixed costs during the crisis by delaying hiring, limiting travel, and reprioritizing investments. As presented at the September 2019 Investor Day, the Company expects to realize at least $50 million of annual cost savings in 2020 and a total of $150 million through 2022. Depending on the extent of the COVID-19 disruption, the Company will likely realize additional savings in 2020 related to shifts in timing of initiatives and investments.	

●	Due to the continued macro-economic uncertainty COVID-19 is causing, the Company has maintained its decision to forgo a full year 2020 financial outlook at this time.	

Adjustment Items

Adjusted constant currency revenue growth metrics for 2020 exclude revenues for the Speedpay and Paymap businesses in the prior year period, each of which was divested in May 2019. Adjusted operating profit, tax rate, and earnings per share metrics for 2020 periods exclude restructuring expenses and acquisition and divestiture costs, net of related taxes, as applicable.

Adjusted constant currency revenue metrics for 2019 exclude revenues for the Speedpay and Paymap businesses. Adjusted operating profit metrics for 2019 periods exclude restructuring expenses and acquisition and divestiture costs. Adjusted tax rate and earnings per share metrics for 2019 periods exclude the impact of the net gain on the Speedpay and Paymap divestitures, restructuring expenses, and acquisition and divestiture costs. Restructuring expenses are not included in operating segment results.

Although the Company has previously incurred and can reasonably be expected to incur restructuring costs in the future, these expenses are specific to the implementation of the Global Strategy initiative and the Company has therefore provided adjusted financial results that exclude these expenses.

Additional Statistics

Additional key statistics for the quarter and historical trends can be found in the supplemental tables included with this press release.

All amounts included in the supplemental tables to this press release are rounded to the nearest tenth of a million, except as otherwise noted. As a result, the percentage changes and margins disclosed herein may not recalculate precisely using the rounded amounts provided.

Non-GAAP Measures

Western Union presents a number of non-GAAP financial measures because management believes that these metrics provide meaningful supplemental information in addition to the GAAP metrics and provide comparability and consistency to prior periods. Constant currency results assume foreign revenues are translated from foreign currencies to the U.S. dollar, net of the effect of foreign currency hedges, at rates consistent with those in the prior year.

These non-GAAP financial measures include the following: (1) consolidated revenue change constant currency adjusted and excluding Speedpay and Paymap, (2) Consumer-to-Consumer segment revenue change constant currency adjusted, (3) Consumer-to-Consumer segment region, westernunion.com, and digital money transfer revenue change constant currency adjusted, (4) Business Solutions segment revenue change constant currency adjusted, (5) operating margin, excluding, as applicable, restructuring-related expenses and acquisition and divestiture costs, (6) diluted earnings per share, excluding, as applicable, restructuring-related expenses, acquisition and divestiture costs, and gain on sales of Speedpay and Paymap and related taxes, (7) effective tax rate, excluding, as applicable, restructuring-related expenses, acquisition and divestiture costs, and gain on sales of Speedpay and Paymap and related taxes, and (8) additional measures found in the supplemental tables included with this press release.

Reconciliations of non-GAAP to comparable GAAP measures are available in the accompanying schedules and in the “Investor Relations” section of the Company’s website at
http://ir.westernunion.com.

Investor and Analyst Conference Call and Slide Presentation

The Company will host a conference call and webcast, including slides, at 4:30 p.m. Eastern Time today. To listen to the conference call via telephone, dial +1 (888) 317-6003 (U.S.) or +1 (412) 317-6061 (outside the U.S.) ten minutes prior to the start of the call. The pass code is 1454624.

The conference call and accompanying slides will be available via webcast at
http://ir.westernunion.com. Registration for the event is required, so please register at least five minutes prior to the scheduled start time.

A webcast replay will be available at http://ir.westernunion.com.

Please note: All statements made by Western Union officers on this call are the property of Western Union and subject to copyright protection. Other than the replay, Western Union has not authorized, and disclaims responsibility for, any recording, replay or distribution of any transcription of this call.

Safe Harbor Compliance Statement for Forward-Looking Statements
This press release contains certain statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance and involve certain risks, uncertainties, and assumptions that are difficult to predict. Actual outcomes and results may differ materially from those expressed in, or implied by, our forward-looking statements. Words such as "expects," "intends," "targets," "anticipates," "believes," "estimates," "guides," "provides guidance," "provides outlook," and other similar expressions or future or conditional verbs such as "may," "will," "should," "would," "could," and "might" are intended to identify such forward-looking statements. Readers of this press release of The Western Union Company (the "Company," "Western Union," "we," "our," or "us") should not rely solely on the forward-looking statements and should consider all uncertainties and risks discussed in the Risk Factors section and throughout the Annual Report on Form 10-K for the year ended December 31, 2019. The statements are only as of the date they are made, and the Company undertakes no obligation to update any forward-looking statement.

Possible events or factors that could cause results or performance to differ materially from those expressed in our forward-looking statements include the following: (i) events related to our business and industry, such as: changes in general economic conditions and economic conditions in the regions and industries in which we operate, including global economic downturns and trade disruptions, or significantly slower growth or declines in the money transfer, payment service, and other markets in which we operate, including downturns or declines related to interruptions in migration patterns or other events, such as public health emergencies, epidemics, or pandemics such as COVID-19, civil unrest, war, terrorism, or natural disasters, or non-performance by our banks, lenders, insurers, or other financial services providers; failure to compete effectively in the money transfer and payment service industry, including among other things, with respect to price, with global and niche or corridor money transfer providers, banks and other money transfer and payment service providers, including electronic, mobile and internet-based services, card associations, and card-based payment providers, and with digital currencies and related protocols, and other innovations in technology and business models; political conditions and related actions, including trade restrictions and government sanctions, in the United States and abroad, which may adversely affect our business and economic conditions as a whole, including interruptions of United States or other government relations with countries in which we have or are implementing significant business relationships with agents or clients; deterioration in customer confidence in our business, or in money transfer and payment service providers generally; our ability to adopt new technology and develop and gain market acceptance of new and enhanced services in response to changing industry and consumer needs or trends; changes in, and failure to manage effectively, exposure to foreign exchange rates, including the impact of the regulation of foreign exchange spreads on money transfers and payment transactions; any material breach of security, including cybersecurity, or safeguards of or interruptions in any of our systems or those of our vendors or other third parties; cessation of or defects in various services provided to us by third-party vendors; mergers, acquisitions, and the integration of acquired

businesses and technologies into our Company, divestitures, and the failure to realize anticipated financial benefits from these transactions, and events requiring us to write down our goodwill; decisions to change our business mix; our ability to realize the anticipated benefits from restructuring-related initiatives, which may include decisions to downsize or to transition operating activities from one location to another, and to minimize any disruptions in our workforce that may result from those initiatives; failure to manage credit and fraud risks presented by our agents, clients, and consumers; failure to maintain our agent network and business relationships under terms consistent with or more advantageous to us than those currently in place, including due to increased costs or loss of business as a result of increased compliance requirements or difficulty for us, our agents, or their subagents in establishing or maintaining relationships with banks needed to conduct our services; changes in tax laws or their interpretation, any subsequent regulation, and potential related state income tax impacts, and unfavorable resolution of tax contingencies; adverse rating actions by credit rating agencies; our ability to protect our brands and our other intellectual property rights and to defend ourselves against potential intellectual property infringement claims; our ability to attract and retain qualified key employees and to manage our workforce successfully; material changes in the market value or liquidity of securities that we hold; restrictions imposed by our debt obligations; (ii) events related to our regulatory and litigation environment, such as: liabilities or loss of business resulting from a failure by us, our agents, or their subagents to comply with laws and regulations and regulatory or judicial interpretations thereof, including laws and regulations designed to protect consumers, or detect and prevent money laundering, terrorist financing, fraud, and other illicit activity; increased costs or loss of business due to regulatory initiatives and changes in laws, regulations and industry practices and standards, including changes in interpretations, in the United States and abroad, affecting us, our agents, or their subagents, or the banks with which we or our agents maintain bank accounts needed to provide our services, including related to anti-money laundering regulations, anti-fraud measures, our licensing arrangements, customer due diligence, agent and subagent due diligence, registration and monitoring requirements, consumer protection requirements, remittances, and immigration; liabilities, increased costs or loss of business and unanticipated developments resulting from governmental investigations and consent agreements with or enforcement actions by regulators, such as those associated with the settlement agreements with the United States Department of Justice, certain United States Attorney’s Offices, the United States Federal Trade Commission, the Financial Crimes Enforcement Network of the United States Department of Treasury, and various state attorneys general; liabilities resulting from litigation, including class-action lawsuits and similar matters, and regulatory enforcement actions, including costs, expenses, settlements, and judgments; failure to comply with regulations and evolving industry standards regarding consumer privacy and data use and security, including with respect to the General Data Protection Regulation in the European Union and the California Consumer Privacy Act; failure to comply with the Dodd-Frank Wall Street Reform and Consumer Protection Act, as well as regulations issued pursuant to it and the actions of the Consumer Financial Protection Bureau and similar legislation and regulations enacted by other governmental authorities in the United States and abroad related to consumer protection and derivative transactions; effects of unclaimed property laws or their interpretation or the enforcement thereof; failure to maintain sufficient amounts or types of regulatory capital or other restrictions on the use of our working capital to meet the changing requirements of our regulators worldwide; changes in accounting standards, rules and interpretations, or industry standards affecting our business; and (iii) other events such as: catastrophic events; and management’s ability to identify and manage these and other risks.

About Western Union

The Western Union Company (NYSE: WU) is a global leader in cross-border, cross-currency money movement and payments. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. As of June 30, 2020, our network included over 550,000 retail agent locations offering our branded services in more than 200 countries and territories, with the capability to send money to billions of accounts. Additionally, westernunion.com, our fastest growing channel in 2019, is available in over 75 countries, plus additional territories, to move money around the world. With our global reach, Western Union moves money for better, connecting family, friends, and businesses to enable financial inclusion and support economic growth. For more information, visit www.westernunion.com.

WU-G

Contacts:
Media Relations:
Pia De Lima
+1 (954) 260-5732
Pia.DeLima@westernunion.com

Investor Relations:
Brendan Metrano
+1(720) 332-8089
Brendan.Metrano@westernunion.com

THE WESTERN UNION COMPANY
KEY STATISTICS
(Unaudited)

			Notes*		    	2Q19		3Q19		4Q19		FY2019		1Q20		2Q20		YTD 2Q20	
Consolidated Metrics																																	
Consolidated revenues (GAAP) - YoY % change					 		(5)	%  			(6)	%  			(7)	%  			(5)	%  			(11)	%  			(17)	%  			(14)	%  	
Consolidated revenues (constant currency adjusted and excluding Speedpay and Paymap) - YoY % change		 	(a)		 		4	%  			4	%  			3	%  			3	%			(1)	%			(11)	%  			(6)	%	
Consolidated operating margin (GAAP)		 			 		19.3	%  			15.1	%  			17.3	%  			17.6	%			19.6	%			19.9	%  			19.7	%	
Consolidated operating margin, excluding restructuring-related expenses and acquisition and divestiture costs			(b)				20.3	%  			22.3	%  			18.7	%  			20.1	%  			20.5	%  			20.4	%  			20.5	%  	
																																	
EBITDA margin			(c)				24.1	%  			19.8	%  			22.4	%  			22.5	%  			24.5	%  			25.0	%  			24.7	%  	
																																	
Consumer-to-Consumer (C2C) Segment Metrics		 	  		 		  	 			  	 			  	 			  				  				  	 			  		
Revenues (GAAP) - YoY % change					 		(1)	%  			1	%  			0	%  			(1)	%  			(4)	%  			(12)	%  			(8)	%  	
Revenues (constant currency adjusted) - YoY % change		 	(e)		 		1	%  			2	%  			1	%  			1	%			(3)	%			(11)	%  			(7)	%	
																																	
Transactions (in millions)					 		73.5	 			73.0	 			73.8	 			289.4				66.8				68.0	 			134.8		
Transactions - YoY % change					 		1	%  			2	%  			(1)	%  			1	%  			(3)	%  			(8)	%  			(5)	%  	
																																	
Total principal ($- billions)						$	22.2			$	22.4			$	22.2			$	87.7			$	20.6			$	21.9			$	42.5		
Principal per transaction, as reported - YoY % change						 	(1)	%  		 	0	%  		 	0	%  		 	(1)	%  			2	%  		 	7	%  			4	%  	
Principal per transaction (constant currency adjusted) - YoY % change		 	(f)			 	1	%  		 	2	%  		 	1	%  		 	1	%			4	%		 	9	%  			6	%	
																																	
Cross-border principal, as reported - YoY % change						 	0	%  		 	3	%  		 	1	%  		 	1	%  			0	%  		 	1	%  			1	%  	
Cross-border principal (constant currency adjusted) - YoY % change		 	(g)			 	3	%  		 	4	%  		 	2	%  		 	3	%			2	%		 	3	%  			2	%	
																																	
Operating margin**		 			 		22.5	%  			23.7	%  			20.3	%  			22.1	%			20.7	%			21.8	%  			21.2	%	
																																	
Digital money transfer revenue (GAAP) - YoY % change (1)							18	%  			21	%  			25	%  			20	%  			21	%  			48	%  			35	%  	
Digital money transfer foreign currency translation impact			(j)				2	%  			1	%  			1	%  			2	%  			1	%  			2	%  			1	%  	
Digital money transfer revenue (constant currency adjusted) - YoY % change (1)							20	%  			22	%  			26	%  			22	%  			22	%  			50	%  			36	%  	
Digital money transfer transactions - YoY % change	 				 		18	%  			29	%  			36	%  			26	%  			42	%  			96	%  			70	%  	
																																	
westernunion.com revenue (GAAP) - YoY % change			(ii)				18	%  			16	%  			17	%  			17	%  			13	%  			33	%  			24	%  	
westernunion.com foreign currency translation impact			(j)		 		2	%  			1	%  			1	%  			1	%  	  		1	%  			1	%  			0	%  	
westernunion.com revenue (constant currency adjusted) - YoY % change			(ii)		 		20	%  			17	%  			18	%  			18	%  	  		14	%  			34	%  			24	%  	
westernunion.com transactions - YoY % change	 		(ii)		 		15	%  			16	%  			13	%  			16	%  			15	%  			50	%  			33	%  	

(1)	Represents revenue from transactions conducted and funded through westernunion.com and transactions initiated on internet and mobile applications hosted by our third-party white label or co-branded digital partners.	

THE WESTERN UNION COMPANY
KEY STATISTICS
(Unaudited)

	  	Notes*		2Q19		3Q19		4Q19	  	FY2019		1Q20		2Q20		YTD 2Q20	
C2C Segment Regional Metrics	 		  		 		  	 			  	 			  	 			  								  	 					
NA region revenues (GAAP) - YoY % change		 	(aa), (bb)			 	2	%		 	2	%		 	1	%		 	2	%			(2)	%		 	(6)	%			(4)	%	
NA region foreign currency translation impact			(j)				0	%			0	%			0	%			0	%			0	%			1	%			0	%	
NA region revenues (constant currency adjusted) - YoY % change		 	(aa), (bb)			 	2	%		 	2	%		 	1	%		 	2	%			(2)	%		 	(5)	%			(4)	%	
NA region transactions - YoY % change		 	(aa), (bb)			 	(1)	%		 	(1)	%		 	(4)	%		 	(2)	%			(5)	%		 	(7)	%			(6)	%	
																																	
EU & CIS region revenues (GAAP) - YoY % change		 	(aa), (cc)			 	(3)	%		 	(1)	%		 	1	%		 	(2)	%			(5)	%		 	(10)	%			(8)	%	
EU & CIS region foreign currency translation impact			(j)				4	%			2	%			1	%			3	%			0	%			1	%			1	%	
EU & CIS region revenues (constant currency adjusted) - YoY% change		 	(aa), (cc)			 	1	%		 	1	%		 	2	%		 	1	%			(5)	%		 	(9)	%			(7)	%	
EU & CIS region transactions - YoY % change			(aa), (cc)			 	4	%		 	6	%		 	5	%			5	%			1	%		 	4	%			2	%	
																																	
MEASA region revenues (GAAP) - YoY % change		 	(aa), (dd)			 	(3)	%		 	4	%		 	0	%		 	(1)	%			3	%		 	(13)	%			(5)	%	
MEASA region foreign currency translation impact			(j)				2	%			1	%			0	%			1	%			0	%			1	%			0	%	
MEASA region revenues (constant currency adjusted) - YoY % change		 	(aa), (dd)			 	(1)	%		 	5	%		 	0	%		 	0	%			3	%		 	(12)	%			(5)	%	
MEASA region transactions - YoY % change		 	(aa), (dd)			 	(3)	%		 	1	%		 	(1)	%		 	(1)	%			1	%		 	(1)	%			0	%	
																																	
LACA region revenues (GAAP) - YoY % change		 	(aa), (ee)			 	4	%		 	4	%		 	(2)	%		 	1	%			(11)	%		 	(45)	%			(28)	%	
LACA region foreign currency translation impact			(j)				12	%			8	%			8	%			10	%			8	%			10	%			9	%	
LACA region revenues (constant currency adjusted) - YoY % change		 	(aa), (ee)			 	16	%		 	12	%		 	6	%		 	11	%			(3)	%		 	(35)	%			(19)	%	
LACA region transactions - YoY % change		 	(aa), (ee)			 	11	%		 	10	%		 	4	%		 	8	%			(5)	%		 	(41)	%			(24)	%	
																																	
APAC region revenues (GAAP) - YoY % change		 	(aa), (ff)			 	(14)	%		 	(13)	%		 	(10)	%		 	(13)	%			(10)	%		 	(14)	%			(12)	%	
APAC region foreign currency translation impact			(j)				2	%			0	%			0	%			1	%			1	%			1	%			1	%	
APAC region revenues (constant currency adjusted) - YoY % change		 	(aa), (ff)			 	(12)	%		 	(13)	%		 	(10)	%		 	(12)	%			(9)	%		 	(13)	%			(11)	%	
APAC region transactions - YoY % change		 	(aa), (ff)			 	(9)	%		 	(6)	%		 	(7)	%		 	(7)	%			(14)	%		 	(18)	%			(16)	%	
																																	
International revenues - YoY % change	 		(gg)		 		(3)	%  			0	%  			(1)	%  			(2)	%			(4)	%  			(15)	%  			(10)	%  	
International transactions - YoY % change	 		(gg)		 		2	%  			4	%  			2	%  			3	%			(2)	%  			(8)	%  			(5)	%  	
International revenues - % of C2C segment revenues	 		(gg)		 		65	%  			66	%  			66	%  			66	%			65	%  			63	%  			64	%  	
																																	
United States originated revenues - YoY % change	 		(hh)		 		2	%  			2	%  			1	%  			1	%			(3)	%  			(7)	%  			(5)	%  	
United States originated transactions - YoY % change	 		(hh)		 		(1)	%  			(1)	%  			(4)	%  			(2)	%			(5)	%  			(8)	%  			(6)	%  	
United States originated revenues - % of C2C segment revenues	 		(hh)		 		35	%  			34	%  			34	%  			34	%			35	%  			37	%  			36	%  	

THE WESTERN UNION COMPANY
KEY STATISTICS
(Unaudited)

	  	Notes*		2Q19		3Q19		4Q19	  	FY2019		1Q20		2Q20		YTD 2Q20	
% of C2C Revenue	 		  				  	 			  	 			  	 			  				  				  	 					
NA region revenues	 		(aa), (bb)				38	%  			38	%  			38	%  			38	%			38	%			41	%  			40	%	
EU & CIS region revenues	 		(aa), (cc)				32	%  			32	%  			32	%  			32	%			31	%			32	%  			32	%	
MEASA region revenues	 		(aa), (dd)				15	%  			15	%  			15	%  			15	%			16	%			15	%  			15	%	
LACA region revenues	 		(aa), (ee)				9	%  			9	%  			9	%  			9	%			9	%			6	%  			7	%	
APAC region revenues	 		(aa), (ff)				6	%  			6	%  			6	%  			6	%			6	%			6	%  			6	%	
																																	
Digital money transfer revenues	 		(aa)				13	%  			14	%  			16	%  			14	%			16	%			22	%  			19	%	
																																	
Business Solutions Segment Metrics	 		  				  	 			  	 			  	 			  				  				  	 			  		
Revenues (GAAP) - YoY % change							3	%  			0	%  			0	%  			0	%  			3	%  			(17)	%  			(7)	%  	
Revenues (constant currency adjusted) - YoY % change	 		(h)				7	%  			3	%  			1	%  			4	%			5	%			(15)	%  			(5)	%	
Operating margin**							10.9	%  			16.7	%  			11.3	%  			12.0	%  			14.1	%  			1.6	%  			8.5	%  	
																																	
Other (primarily bill payments businesses in Argentina and the United States and money orders)	 		  				  	 			  	 			  	 			  				  				  	 			  		
Revenues (GAAP) - YoY % change							(31)	%  			(48)	%  			(52)	%  			(34)	%  			(59)	%  			(56)	%  			(57)	%  	
Operating margin**							4.3	%  			9.0	%  			4.6	%  			5.5	%  			26.1	%  			21.9	%  			24.3	%  	
																																	
% of Total Company Revenue (GAAP)	 		  				  	 			  	 			  	 			  				  				  	 			  		
Consumer-to-Consumer segment revenues							83	%  			85	%  			86	%  			83	%  			85	%  			88	%  			86	%  	
Business Solutions segment revenues							7	%  			8	%  			7	%  			7	%  			8	%  			7	%  			8	%  	
Other revenues							10	%  			7	%  			7	%  			10	%  			7	%  			5	%  			6	%  	

*	See the “Notes to Key Statistics” section of the press release for the applicable Note references and the reconciliation of non-GAAP financial measures, unless already reconciled herein.	
**	In the first quarter of 2020, we changed our expense allocation method so that our corporate data center and network engineering information technology expenses are allocated based on a percentage of relative revenue. In 2019, these costs had been allocated based in part on a percentage of relative transactions. We believe that an allocation method based fully on relative revenue presents a more representative view of segment profitability, as certain of our services, particularly some of our bill payment services and our money order services, have much lower revenues per transaction than our other services. Further, these technology expenses are becoming increasingly based on data storage utilized and less based on the number of transactions processed. For the three months ended June 30, 2019, September 30, 2019, and December 31, 2019, and for the twelve months ended December 31, 2019, this change would have decreased Consumer-to-Consumer and increased Other operating income by $11.7 million, $13.0 million, $11.8 million, and $49.6 million, respectively. Business Solutions was not materially impacted by the change in the allocation method.	

THE WESTERN UNION COMPANY
CONDENSED CONSOLIDATED STATEMENTS OF INCOME
(Unaudited)
(in millions, except per share amounts)

		Three Months Ended		Six Months Ended	
		June 30, 		June 30, 	
	    	2020	    	2019	    	% Change	X	2020	    	2019	    	% Change	
Revenues		$	1,114.7		$	1,340.5	 	(17)	%		$	2,304.7		$	2,677.5	 	(14)	%  	
Expenses:		 	  		 		 	  			 	  		 		 	  		
Cost of services		 	662.2		 	776.4	 	(15)	%		 	1,345.6		 	1,561.4	 	(14)	%  	
Selling, general, and administrative		 	230.7		 	305.2	 	(24)	%		 	504.1		 	606.0	 	(17)	%  	
Total expenses (a)		 	892.9		 	1,081.6	 	(17)	%		 	1,849.7		 	2,167.4	 	(15)	%  	
Operating income		 	221.8		 	258.9	 	(14)	%		 	455.0		 	510.1	 	(11)	%  	
Other income/(expense):		 	  		 	  	 	  			 	  		 	  	 	  		
Gain on divestitures of businesses (b)			—		 	524.6		(c)				—		 	524.6		(c)		
Interest income		 	0.8		 	1.0	 	(24)	%		 	2.4		 	3.1	 	(24)	%  	
Interest expense		 	(29.3)		 	(38.6)	 	(24)	%		 	(62.2)		 	(78.3)	 	(21)	%  	
Other income/(expense), net		 	(0.1)		 	(0.3)	 	(68)	%		 	(0.1)		 	2.2	 	(c)		
Total other income/(expense), net		 	(28.6)		 	486.7	 	(c)			 	(59.9)		 	451.6	 	(c)		
Income before income taxes		 	193.2		 	745.6	 	(74)	%		 	395.1		 	961.7	 	(59)	%  	
Provision for income taxes		 	31.3		 	130.8	 	(76)	%		 	56.5		 	173.8	 	(67)	%  	
Net income		$	161.9		$	614.8	 	(74)	%		$	338.6		$	787.9	 	(57)	%  	
Earnings per share:		 	  		 	  	 	  			 	  		 	  	 			
Basic		$	0.39		$	1.43	 	(73)	%		$	0.82		$	1.82	 	(55)	%  	
Diluted		$	0.39		$	1.42	 	(73)	%		$	0.81		$	1.81	 	(55)	%  	
Weighted-average shares outstanding:		 			 		 	  			 			 		 	  		
Basic		 	411.5		 	430.0	 				 	412.9		 	433.8	 	  		
Diluted		 	413.6		 	432.3	 				 	415.9		 	436.1	 	  		

(a)	For the three and six months ended June 30, 2020, we incurred $5.2 million and $15.7 million, respectively, of expenses related to our restructuring plan, the majority of which are related to consulting service fees, severance, and other costs. For the three and six months ended June 30, 2020, $0.8 million and $1.7 million are included within Cost of services, respectively. For the three and six months ended June 30, 2020, $4.4 million and $14.0 million are included within Selling, general, and administrative, respectively.	

(b)	On May 9, 2019, the Company completed the sale of its United States electronic bill payments business known as Speedpay to ACI Worldwide Corp. and ACW Worldwide, Inc. for approximately $750 million in cash, resulting in a gain of approximately $523 million on the sale for the three and six months ended June 30, 2019.	

(c)	Calculation not meaningful.	

THE WESTERN UNION COMPANY
CONDENSED CONSOLIDATED BALANCE SHEETS
(Unaudited)
(in millions, except per share amounts)

	    	June 30, 		December 31, 	
		2020		2019	
Assets	 		  	 		  	
Cash and cash equivalents		$	1,181.6		$	1,450.5	
Settlement assets		 	3,522.3		 	3,296.7	
Property and equipment, net of accumulated depreciation of $643.7 and $616.5, respectively		 	167.5		 	186.9	
Goodwill		 	2,566.6		 	2,566.6	
Other intangible assets, net of accumulated amortization of $995.7 and $961.5, respectively		 	473.9		 	494.9	
Other assets		 	795.1		 	762.9	
Total assets		$	8,707.0		$	8,758.5	
Liabilities and stockholders' deficit		 	  		 	  	
Liabilities:		 	  		 	  	
Accounts payable and accrued liabilities		$	466.9		$	601.9	
Settlement obligations		 	3,522.3		 	3,296.7	
Income taxes payable		 	1,005.5		 	1,019.7	
Deferred tax liability, net		 	167.9		 	152.1	
Borrowings		 	3,085.8		 	3,229.3	
Other liabilities		 	532.0		 	498.3	
Total liabilities		 	8,780.4		 	8,798.0	
							
Stockholders' deficit:		 	  		 	  	
Preferred stock, $1.00 par value; 10 shares authorized; no shares issued		 	—		 	—	
Common stock, $0.01 par value; 2,000 shares authorized; 411.0 shares and 418.0 shares issued and outstanding as of June 30, 2020 and December 31, 2019, respectively		 	4.1		 	4.2	
Capital surplus		 	860.5		 	841.2	
Accumulated deficit		 	(760.2)		 	(675.9)	
Accumulated other comprehensive loss		 	(177.8)		 	(209.0)	
Total stockholders' deficit		 	(73.4)		 	(39.5)	
Total liabilities and stockholders' deficit		$	8,707.0		$	8,758.5	

THE WESTERN UNION COMPANY
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited)
(in millions)

		Six Months Ended	
		June 30, 	
	    	2020	    	2019	
Cash flows from operating activities	 		  	 		  	
Net income		$	338.6		$	787.9	
Adjustments to reconcile net income to net cash provided by operating activities:		 			 		
Depreciation		 	32.0		 	38.2	
Amortization		 	83.3		 	91.4	
Gain on divestitures of businesses, excluding transaction costs		 	—		 	(532.1)	
Other non-cash items, net		 	63.9		 	52.3	
Increase/(decrease) in cash, excluding the effects of divestitures, resulting from changes in:		 			 		
Other assets		 	(16.6)		 	12.3	
Accounts payable and accrued liabilities		 	(130.9)		 	(59.3)	
Income taxes payable		 	(19.2)		 	21.5	
Other liabilities			(3.3)			(9.6)	
Net cash provided by operating activities			347.8			402.6	
Cash flows from investing activities		 	  		 	  	
Payments for capitalized contract costs		 	(46.0)		 	(24.5)	
Payments for internal use software		 	(22.3)		 	(19.1)	
Purchases of property and equipment		 	(15.9)		 	(31.4)	
Proceeds from the sale of former corporate headquarters			44.2			—	
Proceeds from divestitures of businesses, net of cash divested			—			732.6	
Purchases of non-settlement related investments		 	(2.2)		 	(4.5)	
Proceeds from maturity of non-settlement related investments		 	0.6		 	19.8	
Purchases of held-to-maturity non-settlement related investments			—			(1.3)	
Proceeds from held-to-maturity non-settlement related investments			—			15.4	
Other investing activities			(2.6)			—	
Net cash (used in)/provided by investing activities		 	(44.2)		 	687.0	
Cash flows from financing activities		 	  		 	  	
Cash dividends paid		 	(184.9)		 	(172.9)	
Common stock repurchased		 	(237.7)		 	(341.6)	
Net (repayments of)/proceeds from commercial paper		 	(145.0)		 	143.0	
Principal payments on borrowings		 	—			(500.0)	
Proceeds from exercise of options		 	1.5		 	20.5	
Other financing activities		 	(0.7)		 	(0.8)	
Net cash used in financing activities		 	(566.8)		 	(851.8)	
Net change in cash, cash equivalents, and restricted cash		 	(263.2)		 	237.8	
Cash, cash equivalents, and restricted cash at beginning of period (a)		 	1,456.8		 	979.7	
Cash, cash equivalents, and restricted cash at end of period (a)		$	1,193.6		$	1,217.5	

(a)	As of June 30, 2020 and 2019 the Company had $12.0 million and $7.3 million, respectively, of restricted cash.	

THE WESTERN UNION COMPANY
SUMMARY SEGMENT DATA
(Unaudited)
(in millions)

		Three Months Ended		Six Months Ended	
		June 30, 		June 30, 	
	    	2020	    	2019	    	% Change	X	2020	    	2019	    	% Change	
Revenues:	 		  	 		  	 	  	 			  	 		  	 	  		
Consumer-to-Consumer		$	976.6		$	1,112.9	 	(12)	%  		$	1,992.0		$	2,169.8	 	(8)	%	
Business Solutions		 	79.4		 	95.6	 	(17)	%  		 	177.8		 	191.2	 	(7)	%	
Other (a) (b)		 	58.7		 	132.0	 	(56)	%  		 	134.9		 	316.5	 	(57)	%	
Total consolidated revenues		$	1,114.7		$	1,340.5	 	(17)	%  		$	2,304.7		$	2,677.5	 	(14)	%	
Segment operating income:		 	  		 	  	 				 	  		 	  	 	  		
Consumer-to-Consumer		$	212.8		$	250.2	 	(15)	%  		$	422.7		$	483.5	 	(13)	%	
Business Solutions		 	1.3		 	10.5	 	(88)	%  		 	15.2		 	19.1	 	(20)	%  	
Other (a) (b)		 	12.9		 	5.6	 	(e)			 	32.8		 	14.9	 	(e)		
Total segment operating income			227.0			266.3	 	(15)	%  			470.7			517.5	 	(9)	%	
Restructuring-related expenses (c)			(5.2)			(7.4)		(31)	%			(15.7)			(7.4)		(e)		
Total consolidated operating income		$	221.8		$	258.9		(14)	%  		$	455.0		$	510.1		(11)	%  	
Segment operating income margin (d)		 	  		 	  	 	  			 	  		 	  	 	  		
Consumer-to-Consumer		 	21.8	%  	 	22.5	%  	(0.7)	%  		 	21.2	%  	 	22.3	%  	(1.1)	%	
Business Solutions		 	1.6	%  	 	10.9	%  	(9.3)	%  		 	8.5	%  	 	10.0	%  	(1.5)	%	
Other (a)		 	21.9	%  	 	4.3	%  	17.6	%  		 	24.3	%  	 	4.7	%  	19.6	%	

(a)	Other primarily includes the Company’s cash-based and electronic-based bill payment services which facilitate payments from consumers to businesses and other organizations and the Company’s money order services.	

(b)	On May 9, 2019, the Company completed the sale of its United States electronic bill payments business known as Speedpay to ACI Worldwide Corp. and ACW Worldwide, Inc. for approximately $750 million in cash. In addition, on May 6, 2019, the Company completed the sale of Paymap Inc. ("Paymap"), which provides electronic mortgage bill payment services, for contingent consideration and immaterial cash proceeds received at closing. Both Speedpay and Paymap were included as a component of Other in the Company’s segment reporting. Revenues attributed to Speedpay and Paymap included in the Company's results were $38.8 million and $130.7 million for the three and six months ended June 30, 2019, respectively. Operating income attributed to Speedpay and Paymap, excluding corporate allocations, was $7.7 million and $30.3 million for the three and six months ended June 30, 2019, respectively.	

(c)	Restructuring-related expenses have been excluded from the measurement of segment operating income provided to the chief operating decision maker for purposes of assessing segment performance and decision making with respect to resource allocation.	

(d)	In the first quarter of 2020, we changed our expense allocation method so that our corporate data center and network engineering information technology expenses are allocated based on a percentage of relative revenue. In 2019, these costs had been allocated based in part on a percentage of relative transactions. We believe that an allocation method based fully on relative revenue presents a more representative view of segment profitability, as certain of our services, particularly some of our bill payment services and our money order services, have much lower revenues per transaction than our other services. Further, these technology expenses are becoming increasingly based on data storage utilized and less based on the number of transactions processed. For the three and six months ended June 30, 2019, this change would have decreased Consumer-to-Consumer operating income and increased Other operating income by $11.7 million and $24.8 million, respectively. Business Solutions was not materially impacted by the change in the allocation method.	

(e)	Calculation not meaningful.	

THE WESTERN UNION COMPANY
NOTES TO KEY STATISTICS
(in millions, unless indicated otherwise)
(Unaudited)

Western Union’s management believes the non-GAAP financial measures presented provide meaningful supplemental information regarding our operating results to assist management, investors, analysts, and others in understanding our financial results and to better analyze trends in our underlying business because they provide consistency and comparability to prior periods. We have also included non-GAAP revenues that remove the impact of Speedpay and Paymap in order to provide a more meaningful comparison of results from continuing operations.
A non-GAAP financial measure should not be considered in isolation or as a substitute for the most comparable GAAP financial measure. A non-GAAP financial measure reflects an additional way of viewing aspects of our operations that, when viewed with our GAAP results and the reconciliation to the corresponding GAAP financial measure, provide a more complete understanding of our business. Users of the financial statements are encouraged to review our financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure. A reconciliation of non-GAAP financial measures to the most directly comparable GAAP financial measures is included below, where not previously reconciled above.

					Three Months Ended June 30, 2020	
	Notes	    	Revenues	    	Operating Income	    	Income Before Income Taxes	    	Provision for Income Taxes	    	Net Income	    	Diluted Earnings per Share	
(in millions, except per share amounts)																												
Reported results (GAAP)					$	1,114.7			$	221.8			$	193.2			$	31.3			$	161.9			$	0.39		
Restructuring related expenses and related tax expense		(m)				—				5.2				5.2				(0.3)				5.5				0.02		
Acquisition and divestiture costs and related tax benefit		(n)				—				0.7				0.7				0.1				0.6				—		
Adjusted results (non-GAAP)					$	1,114.7			$	227.7			$	199.1			$	31.1			$	168.0			$	0.41		
Foreign currency translation impact		(j)				46.4																						
Revenues, constant currency adjusted (non-GAAP)					$	1,161.1																						

																												
					Three Months Ended June 30, 2019	
	Notes		Revenues	    	Operating Income	    	Income Before Income Taxes	    	Provision for Income Taxes	    	Net Income	    	Diluted Earnings per Share	
(in millions, except per share amounts)																												
Reported results (GAAP)					$	1,340.5			$	258.9			$	745.6			$	130.8			$	614.8			$	1.42		
Less Speedpay and Paymap revenues		(k)				(38.8)				—				—				—				—				—		
Restructuring related expenses and related tax benefit		(m)				—				7.4				7.4				1.4				6.0				0.02		
Acquisition and divestiture costs and related tax benefit		(n)				—				5.7				5.7				1.2				4.5				0.01		
Gain on sales of Speedpay and Paymap and related tax expense		(k)				—				—				(524.6)				(94.1)				(430.5)				(1.00)		
Adjusted results (non-GAAP)					$	1,301.7			$	272.0			$	234.1			$	39.3			$	194.8			$	0.45		
																												
Quarter over quarter growth/(decline) (GAAP)						(17)	%			(14)	%			(74)	%			(76)	%			(74)	%			(73)	%	
Quarter over quarter growth/(decline) (non-GAAP) (2)						(14)	%			(16)	%			(15)	%			(21)	%			(14)	%			(9)	%	
Quarter over quarter growth/(decline), excluding Speedpay and Paymap, constant currency adjusted (non-GAAP)						(11)	%																					

(2)	Revenue measure excludes impact of Speedpay and Paymap; all other measures include the impact of Speedpay and Paymap, but not the gain on sales and related taxes, and exclude restructuring related expenses, acquisition and divestiture costs, and the related tax benefits/(expenses).	

THE WESTERN UNION COMPANY
NOTES TO KEY STATISTICS
(in millions, unless indicated otherwise)
(Unaudited)

																												

																	 				 				 			
					Six Months Ended June 30, 2020	
	Notes	    	Revenues	    	Operating Income	    	Income Before Income Taxes	    	Provision for Income Taxes	    	Net Income	    	Diluted Earnings per Share	
(in millions, except per share amounts)																												
Reported results (GAAP)					$	2,304.7			$	455.0			$	395.1			$	56.5			$	338.6			$	0.81		
Restructuring related expenses and related tax benefit		(m)				—				15.7				15.7				1.0				14.7				0.04		
Acquisition and divestiture costs and related tax benefit		(n)				—				0.7				0.7				0.1				0.6				—		
Adjusted results (non-GAAP)					$	2,304.7			$	471.4			$	411.5			$	57.6			$	353.9			$	0.85		
Foreign currency translation impact		(j)				93.7																						
Revenues, constant currency adjusted (non-GAAP)					$	2,398.4																						

																												
					Six Months Ended June 30, 2019	
	Notes	    	Revenues	    	Operating Income	    	Income Before Income Taxes	    	Provision for Income Taxes	    	Net Income	    	Diluted Earnings per Share	
(in millions, except per share amounts)																												
Reported results (GAAP)					$	2,677.5			$	510.1			$	961.7			$	173.8			$	787.9			$	1.81		
Less Speedpay and Paymap revenues		(k)				(130.7)				—				—				—				—				—		
Restructuring related expenses and related tax benefit		(m)				—				7.4				7.4				1.4				6.0				0.02		
Acquisition and divestiture costs and related tax benefit		(n)				—				12.6				12.6				2.8				9.8				0.02		
Gain on sales of Speedpay and Paymap and related tax expense		(k)				—				—				(524.6)				(94.1)				(430.5)				(0.99)		
Adjusted results (non-GAAP)					$	2,546.8			$	530.1			$	457.1			$	83.9			$	373.2			$	0.86		
																												
Year over year growth/(decline) (GAAP)						(14)	%			(11)	%			(59)	%			(67)	%			(57)	%			(55)	%	
Year over year growth/(decline) (non-GAAP) (2)						(10)	%			(11)	%			(10)	%			(31)	%			(5)	%			(1)	%	
Year over year growth/(decline), excluding Speedpay and Paymap, constant currency adjusted (non-GAAP)						(6)	%																					

(2)	Revenue measure excludes impact of Speedpay and Paymap; all other measures include the impact of Speedpay and Paymap, but not the gain on sales and related taxes, and exclude restructuring related expenses, acquisition and divestiture costs, and the related tax benefits.	

THE WESTERN UNION COMPANY
NOTES TO KEY STATISTICS
(in millions, unless indicated otherwise)
(Unaudited)

																														

			Notes	    	2Q19	    	3Q19	    	4Q19	    	FY2019	 	1Q20		2Q20		YTD 2Q20	
		Consolidated Metrics																																
(a)	…	Revenues (GAAP)					$	1,340.5			$	1,306.9			$	1,307.7			$	5,292.1			$	1,190.0			$	1,114.7			$	2,304.7		
		Foreign currency translation impact		(j)			 	74.2			 	45.8			 	41.7			 	238.9			 	47.3			 	46.4			 	93.7		
		Revenues (constant currency adjusted)						1,414.7				1,352.7				1,349.4				5,531.0				1,237.3				1,161.1				2,398.4		
		Less revenues from Speedpay and Paymap		(k)				(38.8)				N/A				N/A				(130.7)				N/A				N/A				N/A		
		Revenues, constant currency adjusted and excluding Speedpay and Paymap					$	1,375.9			$	1,352.7			$	1,349.4			$	5,400.3			$	1,237.3			$	1,161.1			$	2,398.4		
		Prior year revenues (GAAP)					$	1,411.1			$	1,387.8			$	1,401.6			$	5,589.9			$	1,337.0			$	1,340.5			$	2,677.5		
		Less prior year revenues from Speedpay and Paymap		(k)				(91.6)				(89.2)				(88.2)				(368.2)				(91.9)				(38.8)				(130.7)		
		Prior year revenues, adjusted, excluding Speedpay and Paymap					$	1,319.5			$	1,298.6			$	1,313.4			$	5,221.7			$	1,245.1			$	1,301.7			$	2,546.8		
		Revenues (GAAP) - YoY % Change					 	(5)	%  		 	(6)	%  		 	(7)	%  		 	(5)	%		 	(11)	%  		 	(17)	%  		 	(14)	%  	
		Revenues, constant currency adjusted and excluding Speedpay and Paymap - YoY % Change						4	%  			4	%  			3	%  			3	%			(1)	%  			(11)	%  			(6)	%  	
																																		
(b)		Operating income (GAAP)					$	258.9			$	197.4			$	226.5			$	934.0			$	233.2			$	221.8			$	455.0		
		Restructuring-related expenses		(m)				7.4				91.5				16.6				115.5				10.5				5.2				15.7		
		Acquisition and divestiture costs		(n)				5.7				2.5				0.9				16.0				—				0.7				0.7		
		Operating income, adjusted, excluding restructuring-related expenses and acquisition and divestiture costs					$	272.0			$	291.4			$	244.0			$	1,065.5			$	243.7			$	227.7			$	471.4		
		Operating margin (GAAP)						19.3	%  			15.1	%  			17.3	%  			17.6	%  			19.6	%  			19.9	%  			19.7	%  	
		Operating margin, adjusted, excluding restructuring-related expenses and acquisition and divestiture costs						20.3	%  			22.3	%  			18.7	%  			20.1	%  			20.5	%  			20.4	%  			20.5	%  	
							 				 				 								 				 				 			
(c)		Operating income (GAAP)					$	258.9			$	197.4			$	226.5			$	934.0			$	233.2			$	221.8			$	455.0		
		Depreciation and amortization					 	64.8			 	61.1			 	67.0			 	257.7			 	58.2			 	57.1			 	115.3		
		EBITDA		(l)			$	323.7			$	258.5			$	293.5			$	1,191.7			$	291.4			$	278.9			$	570.3		
		Operating margin (GAAP)					 	19.3	%  		 	15.1	%  		 	17.3	%  		 	17.6	%  		 	19.6	%  		 	19.9	%  		 	19.7	%  	
		EBITDA margin						24.1	%  			19.8	%  			22.4	%  		 	22.5	%  			24.5	%  		 	25.0	%  			24.7	%  	

THE WESTERN UNION COMPANY
NOTES TO KEY STATISTICS
(in millions, unless indicated otherwise)
(Unaudited)

																																		
			Notes	    	2Q19		3Q19		4Q19		FY2019	 	1Q20		2Q20		YTD 2Q20	
		Consolidated Metrics cont.																																
(d)		Effective tax rate (GAAP)				 		18	%  			17	%  			31	%  			20	%			13	%			16	%  			14	%	
		Impact from restructuring-related expenses		(m)				0	%			1	%			0	%			1	%			0	%			0	%			0	%	
		Impact from gain on sales of Speedpay and Paymap		(k)				(1)	%			0	%			(7)	%			(1)	%			N/A				N/A				N/A		
		Effective tax rate, adjusted, excluding restructuring-related expenses, acquisition and divestiture costs, and gain on sales of Speedpay and Paymap						17	%  			18	%  			24	%  			20	%  			13	%  			16	%  			14	%  	
																																		
		C2C Segment Metrics																																
(e)		Revenues (GAAP)					$	1,112.9			$	1,113.0			$	1,125.0			$	4,407.8			$	1,015.4			$	976.6			$	1,992.0		
		Foreign currency translation impact		(j)			 	31.4			 	17.9			 	14.8			 	97.1			 	12.9			 	18.4			 	31.3		
		Revenues (constant currency adjusted)					$	1,144.3			$	1,130.9			$	1,139.8			$	4,504.9			$	1,028.3			$	995.0			$	2,023.3		
		Prior year revenues (GAAP)					$	1,127.5			$	1,107.4			$	1,127.7			$	4,453.6			$	1,056.9			$	1,112.9			$	2,169.8		
		Revenues (GAAP) - YoY % change					 	(1)	%  		 	1	%  		 	0	%  		 	(1)	%  		 	(4)	%  		 	(12)	%  		 	(8)	%  	
		Revenues (constant currency adjusted) - YoY % change					 	1	%  		 	2	%  		 	1	%  		 	1	%  		 	(3)	%  		 	(11)	%  		 	(7)	%  	
																																		
(f)		Principal per transaction, as reported ($- dollars)					$	303			$	307			$	300			$	303			$	308			$	322			$	315		
		Foreign currency translation impact ($- dollars)		(j)			 	8			 	5			 	4			 	7			 	5			 	7			 	6		
		Principal per transaction (constant currency adjusted) ($- dollars)					$	311			$	312			$	304			$	310			$	313			$	329			$	321		
		Prior year principal per transaction, as reported ($- dollars)					$	306			$	308			$	301			$	305			$	302			$	303			$	302		
		Principal per transaction, as reported - YoY % change					 	(1)	%  		 	0	%  		 	0	%  		 	(1)	%  		 	2	%  		 	7	%  		 	4	%  	
		Principal per transaction (constant currency adjusted) - YoY % change					 	1	%  		 	2	%  		 	1	%  		 	1	%  		 	4	%  		 	9	%  		 	6	%  	
																																		
(g)		Cross-border principal, as reported ($- billions)					$	20.5			$	20.6			$	20.5			$	80.7			$	19.1			$	20.7			$	39.8		
		Foreign currency translation impact ($- billions)		(j)			 	0.5			 	0.4			 	0.2			 	1.8			 	0.3			 	0.4			 	0.7		
		Cross-border principal (constant currency adjusted) ($- billions)					$	21.0			$	21.0			$	20.7			$	82.5			$	19.4			$	21.1			$	40.5		
		Prior year cross-border principal, as reported ($- billions)					$	20.4			$	20.1			$	20.5			$	79.9			$	19.1			$	20.5			$	39.6		
		Cross-border principal, as reported - YoY % change					 	0	%  		 	3	%  		 	1	%  		 	1	%  		 	0	%  		 	1	%  		 	1	%  	
		Cross-border principal (constant currency adjusted) - YoY % change					 	3	%  		 	4	%  		 	2	%  		 	3	%  		 	2	%  		 	3	%  		 	2	%  	

THE WESTERN UNION COMPANY
NOTES TO KEY STATISTICS
(in millions, unless indicated otherwise)
(Unaudited)

																														

			Notes	    	2Q19		3Q19		4Q19	  	FY2019	 	1Q20		2Q20		YTD 2Q20	
		Business Solutions Segment Metrics																																
(h)		Revenues (GAAP)					$	95.6			$	100.6			$	97.0			$	388.8			$	98.4			$	79.4			$	177.8		
		Foreign currency translation impact		(j)			 	3.6			 	2.9			 	1.0			 	12.1			 	2.2			 	2.0			 	4.2		
		Revenues (constant currency adjusted)					$	99.2			$	103.5			$	98.0			$	400.9			$	100.6			$	81.4			$	182.0		
		Prior year revenues (GAAP)					$	93.1			$	100.2			$	96.8			$	386.8			$	95.6			$	95.6			$	191.2		
		Revenues (GAAP) - YoY % change					 	3	%  		 	0	%  		 	0	%  		 	0	%  		 	3	%  		 	(17)	%  		 	(7)	%  	
		Revenues (constant currency adjusted) - YoY % change					 	7	%  		 	3	%  		 	1	%  		 	4	%  		 	5	%  		 	(15)	%  		 	(5)	%  	
																																		
(i)		Operating income (GAAP)					$	10.5			$	16.7			$	11.0			$	46.8			$	13.9			$	1.3			$	15.2		
		Depreciation and amortization					 	9.7			 	9.9			 	9.8			 	39.6			 	9.4			 	9.3			 	18.7		
		EBITDA		(l)			$	20.2			$	26.6			$	20.8			$	86.4			$	23.3			$	10.6			$	33.9		
		Operating income margin (GAAP)					 	10.9	%  		 	16.7	%  		 	11.3	%  		 	12.0	%  		 	14.1	%  		 	1.6	%  		 	8.5	%  	
		EBITDA margin					 	21.1	%  		 	26.4	%  		 	21.5	%  		 	22.2	%  		 	23.7	%  		 	13.2	%  		 	19.0	%  	

													

THE WESTERN UNION COMPANY
NOTES TO KEY STATISTICS
(in millions, unless indicated otherwise)
(Unaudited)

Non-GAAP related notes:

(j)	Represents the impact from the fluctuation in exchange rates between all foreign currency denominated amounts and the United States dollar. Constant currency results exclude any benefit or loss caused by foreign exchange fluctuations between foreign currencies and the United States dollar, net of foreign currency hedges, which would not have occurred if there had been a constant exchange rate. We believe that this measure provides management and investors with information about revenue results and trends that eliminates currency volatility while increasing the comparability of our underlying results and trends.	

(k)	On May 9, 2019, we completed the sale of our United States electronic bill payments business known as “Speedpay” to ACI Worldwide Corp. and ACW Worldwide, Inc. ("ACI") for approximately $750 million in cash. In addition, on May 6, 2019, we completed the sale of Paymap Inc. ("Paymap"), which provides electronic mortgage bill payment services, for contingent consideration and immaterial cash proceeds received at closing. Both Speedpay and Paymap were included as a component of "Other" in our segment reporting. Revenue has been adjusted to exclude the carved out financial information for Speedpay and Paymap and the gain on the sales and the income taxes on the gain, including the elimination of previously forecasted annual base-erosion anti-abuse taxes, has been removed from adjusted effective tax rate. These financial measures are non-GAAP measures and should not be considered a substitute for the GAAP measures. We have included this information because management believes that presenting these measures as adjusted to exclude divestitures will provide investors with a more meaningful comparison of results within the periods presented. Additionally, Speedpay and Paymap contributions to operating income exclude corporate overhead allocations.	

(l)	Earnings before Interest, Taxes, Depreciation, and Amortization (“EBITDA”) results from taking operating income and adjusting for depreciation and amortization expenses. EBITDA results provide an additional performance measurement calculation which helps neutralize the operating income effect of assets acquired in prior periods.	

(m)	Represents impact from expenses incurred in connection with an overall restructuring plan, approved by the Board of Directors on August 1, 2019, to improve our business processes and cost structure by reducing headcount and consolidating various facilities. While certain of these expenses are identifiable to our business segments, primarily to our Consumer-to-Consumer segment, they have been excluded from the measurement of segment operating income provided to the Chief Operating Decision Maker for purposes of assessing segment performance and decision making with respect to resource allocation. These expenses are therefore excluded from the Company's segment operating income results. While these expenses are specific to this initiative, the types of expenses related to this initiative are similar to expenses that we have previously incurred and can reasonably be expected to incur in the future. We believe that, by excluding the effects of these charges that can impact operating trends, management and investors are provided with a measure that increases the comparability of our underlying operating results.	

(n)	Represents the impact from expenses incurred in connection with our acquisition and divestiture activity, including the Speedpay and Paymap divestitures. We believe that, by excluding the effects of these charges that can impact operating trends, management and investors are provided with a measure that increases the comparability of our underlying operating results.	

THE WESTERN UNION COMPANY
NOTES TO KEY STATISTICS
(in millions, unless indicated otherwise)
(Unaudited)

Other notes:

(aa)	Geographic split for transactions and revenue, including transactions initiated digitally, as defined above, is determined entirely based upon the region where the money transfer is initiated.	

(bb)	Represents the North America (United States and Canada) (“NA”) region of our Consumer-to-Consumer segment.	

(cc)	Represents the Europe and the Russia/Commonwealth of Independent States (“EU & CIS”) region of our Consumer-to-Consumer segment.	

(dd)	Represents the Middle East, Africa, and South Asia (“MEASA”) region of our Consumer-to-Consumer segment, including India and certain South Asian countries, which consist of Bangladesh, Bhutan, Maldives, Nepal, and Sri Lanka.	

(ee)	Represents the Latin America and the Caribbean (“LACA”) region of our Consumer-to-Consumer segment, including Mexico.	

(ff)	Represents the East Asia and Oceania (“APAC”) region of our Consumer-to-Consumer segment.	

(gg)	Represents transactions, including transactions initiated digitally, as defined above, outside the United States, between and within foreign countries (including Canada and Mexico). Excludes all transactions originated in the United States.	

(hh)	Represents transactions originated in the United States, including intra-country transactions and transactions initiated digitally, as defined above, from the United States.	

(ii)	Represents transactions conducted and funded through websites and mobile apps marketed under our brands (“westernunion.com”).	

Exhibit 99.2
	Second Quarter 2020 1 Earnings Webcast and Conference Call August 4, 2020 Exhibit 99.2	

	2 Brendan Metrano Vice President of Investor Relations	

	This presentation contains certain statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance and involve certain risks, uncertainties, and assumptions that are difficult to predict. Actual outcomes and results may differ materially from those expressed in, or implied by, our forward-looking statements. Words such as "expects," "intends," "targets," "anticipates," "believes," "estimates," "guides," "provides guidance," "provides outlook," and other similar expressions or future or conditional verbs such as "may," "will," "should," "would," "could," and "might" are intended to identify such forward-looking statements. Readers of this presentation of The Western Union Company (the "Company," "Western Union," "we," "our," or "us") should not rely solely on the forward-looking statements and should consider all uncertainties and risks discussed in the Risk Factors section and throughout the Annual Report on Form 10-K for the year ended December 31, 2019. The statements are only as of the date they are made, and the Company undertakes no obligation to update any forward-looking statement. Possible events or factors that could cause results or performance to differ materially from those expressed in our forward-looking statements include the following: (i) events related to our business and industry, such as: changes in general economic conditions and economic conditions in the regions and industries in which we operate, including global economic downturns and trade disruptions, or significantly slower growth or declines in the money transfer, payment service, and other markets in which we operate, including downturns or declines related to interruptions in migration patterns or other events, such as public health emergencies, epidemics, or pandemics such as COVID-19, civil unrest, war, terrorism, or natural disasters, or non-performance by our banks, lenders, insurers, or other financial services providers; failure to compete effectively in the money transfer and payment service industry, including among other things, with respect to price, with global and niche or corridor money transfer providers, banks and other money transfer and payment service providers, including electronic, mobile and internet-based services, card associations, and card-based payment providers, and with digital currencies and related protocols, and other innovations in technology and business models; political conditions and related actions, including trade restrictions and government sanctions, in the United States and abroad, which may adversely affect our business and economic conditions as a whole, including interruptions of United States or other government relations with countries in which we have or are implementing significant business relationships with agents or clients; deterioration in customer confidence in our business, or in money transfer and payment service providers generally; our ability to adopt new technology and develop and gain market acceptance of new and enhanced services in response to changing industry and consumer needs or trends; changes in, and failure to manage effectively, exposure to foreign exchange rates, including the impact of the regulation of foreign exchange spreads on money transfers and payment transactions; any material breach of security, including cybersecurity, or safeguards of or interruptions in any of our systems or those of our vendors or other third parties; cessation of or defects in various services provided to us by third-party vendors; mergers, acquisitions, and the integration of acquired businesses and technologies into our Company, divestitures, and the failure to realize anticipated financial benefits from these transactions, and events requiring us to write down our goodwill; decisions to change our business mix; our ability to realize the anticipated benefits from restructuring-related initiatives, which may include decisions to downsize or to transition operating activities from one location to another, and to minimize any disruptions in our workforce that may result from those initiatives; failure to manage credit and fraud risks presented by our agents, clients, and consumers; failure to maintain our agent network and business relationships under terms consistent with or more advantageous to us than those currently in place, including due to increased costs or loss of business as a result of increased compliance requirements or difficulty for us, our agents, or their subagents in establishing or maintaining relationships with banks needed to conduct our services; changes in tax laws or their interpretation, any subsequent regulation, and potential related state income tax impacts, and unfavorable resolution of tax contingencies; adverse rating actions by credit rating agencies; our ability to protect our brands and our other intellectual property rights and to defend ourselves against potential intellectual property infringement claims; our ability to attract and retain qualified key employees and to manage our workforce successfully; material changes in the market value or liquidity of securities that we hold; restrictions imposed by our debt obligations; (ii) events related to our regulatory and litigation environment, such as: liabilities or loss of business resulting from a failure by us, our agents, or their subagents to comply with laws and regulations and regulatory or judicial interpretations thereof, including laws and regulations designed to protect consumers, or detect and prevent money laundering, terrorist financing, fraud, and other illicit activity; increased costs or loss of business due to regulatory initiatives and changes in laws, regulations and industry practices and standards, including changes in interpretations, in the United States and abroad, affecting us, our agents, or their subagents, or the banks with which we or our agents maintain bank accounts needed to provide our services, including related to anti-money laundering regulations, anti-fraud measures, our licensing arrangements, customer due diligence, agent and subagent due diligence, registration and monitoring requirements, consumer protection requirements, remittances, and immigration; liabilities, increased costs or loss of business and unanticipated developments resulting from governmental investigations and consent agreements with or enforcement actions by regulators, such as those associated with the settlement agreements with the United States Department of Justice, certain United States Attorney’s Offices, the United States Federal Trade Commission, the Financial Crimes Enforcement Network of the United States Department of Treasury, and various state attorneys general; liabilities resulting from litigation, including class-action lawsuits and similar matters, and regulatory enforcement actions, including costs, expenses, settlements, and judgments; failure to comply with regulations and evolving industry standards regarding consumer privacy and data use and security, including with respect to the General Data Protection Regulation in the European Union and the California Consumer Privacy Act; failure to comply with the Dodd-Frank Wall Street Reform and Consumer Protection Act, as well as regulations issued pursuant to it and the actions of the Consumer Financial Protection Bureau and similar legislation and regulations enacted by other governmental authorities in the United States and abroad related to consumer protection and derivative transactions; effects of unclaimed property laws or their interpretation or the enforcement thereof; failure to maintain sufficient amounts or types of regulatory capital or other restrictions on the use of our working capital to meet the changing requirements of our regulators worldwide; changes in accounting standards, rules and interpretations, or industry standards affecting our business; and (iii) other events such as: catastrophic events; and management’s ability to identify and manage these and other risks. Safe Harbor 3	

	Hikmet Ersek Chief Executive Officer 4	

	5 Strong Competitive Position Countries + Territories Agent Locations Countries: Web & App Countries: Bank Payout Accounts for payout 550K+ 75+ 100+ Billions 200+ Unparalleled Digital & Physical Global Network > Trust > Speed > Convenience > Reliability Global brand built over nearly 170-year history	

	6 13% 15% 45% Q4 2019 Q1 2020 Q2 2020 WU.com Average Monthly Active Customer Growth* Source: Western Union business research Q2 2020 Total App Downloads Western Union Peer 1 Peer 2 Peer 3 Peer 4 Peer 5 Peer 6 Peer 7 (In millions of downloads) Source: SensorTower App Install Market Share Report *A monthly active customer is defined as a unique westernunion.com customer that transacted in the month. Digital Business Accelerating	

	7 Profitability • Operating margin 19.9% GAAP, or 20.4% adjusted* • EPS $0.39 GAAP, or $0.41 adjusted* Starting to Bounce Back • Consumer-to-Consumer (C2C) transaction growth turned positive in June (+6%) and continued into July (+10%) • C2C Retail improved over the quarter Acceleration in Digital • Digital money transfer revenue increased 48%, or 50% constant currency* • Digital revenue and transactions were 22% and 31% of the total C2C business Strong Financial Position • Healthy cash flow generation • Returned nearly $93 million to shareholders Second Quarter Snapshot *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures.	

	8 2020 Strategic Agenda Our Strategy is focused on serving our customers, enhancing our competitive position, and supporting financial strength Driving Digital Growth Enhancing the Global Network Optimizing the Organization • Approximately $220 million in digital revenue during Q2 alone • Digital business provides incremental growth and attractive economics • Opening our platform to new use cases • Continue to improve the cost, coverage, and quality of our network • Best-in-class compliance program • A leaner, more agile organization • On track to deliver at least $50 million in annual cost savings in 2020 and $150 million in cost savings by 2022	

	Raj Agrawal Chief Financial Officer 9	

	10 Q2 and Early Q3 Trends *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures. 77% 99% 112% 115% 39% 51% 58% 61% -21% -7% 6% 10% Apr-20 May-20 Jun-20 Jul-20 C2C Transaction Growth Digital Money Transfer westernunion.com Total C2C Consolidated revenues of $1.1 billion declined 17% compared to the prior year period, or 11% on an adjusted constant currency basis*	

	11 Region Revenue Growth/ (Decline) Constant Currency Revenue Growth/ (Decline)* Transaction Growth/ (Decline) % of C2C Revenue North America (6%) (5%) (7%) 41% Europe & CIS (10%) (9%) 4% 32% MEASA (13%) (12%) (1%) 15% LACA (45%) (35%) (41%) 6% APAC (14%) (13%) (18%) 6% Total C2C (12%) (11%) (8%) 100% Consumer-to-Consumer Q2 *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures. • 88% of Company revenue • Cross-border principal increased 1%, or 3% constant currency* • Digital money transfer revenue increased 48%, or 50% constant currency*, and represented 22% of total C2C revenue and 31% of transactions	

	Business Solutions 12 • 7% of Company revenue • Revenue decreased 17%, or 15% constant currency* Other (primarily retail bill payments businesses in Argentina & the U.S. and money orders) • 5% of Company revenue • Speedpay and Paymap divested in May 2019 • Revenue decreased 56% *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures. Business Solutions and Other Q2	

	13 • GAAP operating margin increased due to productivity savings and additional cost management measures, partially offset by revenue declines associated with COVID-19 and the 2019 divestitures • Adjusted operating margin increased due to the same factors above and excludes the impact of restructuring expenses and acquisition and divestiture costs *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures. Operating Margin Q2 19.3% 19.9% 20.3% 20.4% Q2 2019 Q2 2020 Q2 2019 Q2 2020 Adjusted* GAAP Adjusted* GAAP	

	14 Financial Highlights Quarter Ended June 30, 2020 EPS: GAAP / Adjusted* $0.39 / $0.41 YTD Cash Flow from Operations $348 million Dividends Paid $93 million Cash Balance, June 30, 2020 $1.2 billion Debt Outstanding, June 30, 2020 $3.1 billion *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures. Note: Our share repurchase program was on pause during the second quarter	

	15 2020 Business Update Flexible cost structure: 55-60% variable / 40-45% fixed Will continue to manage costs to align with the revenue environment Durable Business Model On track to achieve at least $50 million in cost savings in 2020 714 707 707 572 636 607 500 550 600 650 700 750 W O RL D B ANK CITI (BASE) CITI (WORST) -10% -20% -14% Remittance Market Expectations Global Remittance Market Forecast ($B’s) 2019 2020 Sources: 1 World Bank Development Brief 32, April 2020; Citi Research “COVID-19: 2020 Remittances Shock” June 2020 Marco uncertainty remains elevated, but we are executing diligently on an agile WU Way	

	Questions and Answers 16	

	Appendix 2nd Quarter 2020 Earnings Webcast and Conference Call 17	

	Key Statistics and Reconciliation of Non-GAAP Measures Western Union presents a number of non-GAAP financial measures because management believes that these metrics provide meaningful supplemental information in addition to the GAAP metrics and provide comparability and consistency to prior periods. Constant currency results assume foreign revenues are translated from foreign currencies to the U.S. dollar, net of the effect of foreign currency hedges, at rates consistent with those in the prior year. We have also included non-GAAP revenues below that remove the impacts of Speedpay and Paymap, in order to provide a more meaningful comparison of results from continuing operations. These non-GAAP financial measures include the following:(1) consolidated revenue change constant currency adjusted and excluding Speedpay and Paymap, (2) Consumer-to-Consumer segment revenue change constant currency adjusted, (3) Consumer-to-Consumer segment region, westernunion.com and digital money transfer revenue change constant currency adjusted, (4) Business Solutions segment revenue change constant currency adjusted, (5) operating margin, excluding, as applicable, restructuring-related expenses and acquisition and divestiture costs, (6) diluted earnings per share, excluding, as applicable, restructuring-related expenses, acquisition and divestiture costs, and gain on sales of Speedpay and Paymap and related taxes, (7) effective tax rate, excluding, as applicable, restructuring-related expenses, acquisition and divestiture costs, and gain on sales of Speedpay and Paymap and related taxes, and (8) additional measures found in the supplemental tables included herein. A non-GAAP financial measure should not be considered in isolation or as a substitute for the most comparable GAAP financial measure.A non-GAAP financial measure reflects an additional way of viewing aspects of our operations that, when viewed with our GAAP results and the reconciliation to the corresponding GAAP financial measure, provide a more complete understanding of our business. Users of the financial statements are encouraged to review our financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure.A reconciliation of non-GAAP financial measures to the most directly comparable GAAP financial measures is included below. Amounts included below are in millions, unless indicated otherwise. 18	

	Key Statistics and Reconciliation of Non-GAAP Measures Consolidated Metrics Consolidated revenues (GAAP) - YoY % change (5) % (6) % (7) % (5) % (11) % (17) % (14) % Consolidated revenues (constant currency adjusted and excluding Speedpay and Paymap) - YoY % change (a) 4 % 4 % 3 % 3 %(1) %(11) % (6) % Consolidated operating margin (GAAP) 19.3 % 15.1 % 17.3 % 17.6 % 19.6 % 19.9 % 19.7 % Consolidated operating margin, excluding restructuring-related expenses and acquisition and divestiture costs (b) 20.3 % 22.3 % 18.7 % 20.1 % 20.5 % 20.4 % 20.5 % EBITDA margin (c) 24.1 % 19.8 % 22.4 % 22.5 % 24.5 % 25.0 % 24.7 % Consumer-to-Consumer (C2C) Segment Metrics Revenues (GAAP) - YoY % change (1) % 1 % 0 % (1) % (4) % (12) % (8) % Revenues (constant currency adjusted) - YoY % change (e) 1 % 2 % 1 % 1 %(3) %(11) % (7) % Transactions (in millions) 73.5 73.0 73.8 289.4 66.8 68.0 134.8 Transactions - YoY % change 1 % 2 % (1) % 1 % (3) % (8) % (5) % Total principal ($- billions) $ 22.2 $ 22.4 $ 22.2 $ 87.7 $ 20.6 $ 21.9 $ 42.5 Principal per transaction, as reported - YoY % change (1) % 0 % 0 % (1) % 2 % 7 % 4 % Principal per transaction (constant currency adjusted) - YoY % change (f) 1 % 2 % 1 % 1 % 4 % 9 % 6 % Cross-border principal, as reported - YoY % change 0 % 3 % 1 % 1 % 0 % 1 % 1 % Cross-border principal (constant currency adjusted) - YoY % change (g) 3 % 4 % 2 % 3 % 2 % 3 % 2 % Operating margin* 22.5 % 23.7 % 20.3 % 22.1 % 20.7 % 21.8 % 21.2 % Digital money transfer revenue (GAAP) - YoY % change (1) 18 % 21 % 25 % 20 % 21 % 48 % 35 % Digital money transfer foreign currency translation impact (j) 2 % 1 % 1 % 2 % 1 % 2 % 1 % Digital money transfer revenue (constant currency adjusted) - YoY % change (1) 20 % 22 % 26 % 22 % 22 % 50 % 36 % Digital money transfer transactions - YoY % change 18 % 29 % 36 % 26 % 42 % 96 % 70 % westernunion.com revenue (GAAP) - YoY % change 18 % 16 % 17 % 17 % 13 % 33 % 24 % westernunion.com foreign currency translation impact (j) 2 % 1 % 1 % 1 % 1 % 1 % 0 % westernunion.com revenue (constant currency adjusted) - YoY % change 20 % 17 % 18 % 18 % 14 % 34 % 24 % westernunion.com transactions - YoY % change 15 % 16 % 13 % 16 % 15 % 50 % 33 % (1) Represents revenue from transactions conducted and funded through westernunion.com and transactions initiated on internet and mobile applications hosted by our third-party white label or co-branded digital partners. YTD 2Q20 Notes 2Q20 FY2019 2Q19 3Q19 4Q19 1Q20 19	

	Key Statistics and Reconciliation of Non-GAAP Measures C2C Segment Regional Metrics NA region revenues (GAAP) - YoY % change 2 % 2 % 1 % 2 %(2) % (6) %(4) % NA region foreign currency translation impact (j) 0 % 0 % 0 % 0 % 0 % 1 % 0 % NA region revenues (constant currency adjusted) - YoY % change 2 % 2 % 1 % 2 %(2) % (5) %(4) % NA region transactions - YoY % change (1) % (1) % (4) % (2) %(5) % (7) %(6) % EU & CIS region revenues (GAAP) - YoY % change (3) % (1) % 1 % (2) %(5) % (10) %(8) % EU & CIS region foreign currency translation impact (j) 4 % 2 % 1 % 3 % 0 % 1 % 1 % EU & CIS region revenues (constant currency adjusted) - YoY% change 1 % 1 % 2 % 1 %(5) % (9) %(7) % EU & CIS region transactions - YoY % change 4 % 6 % 5 % 5 % 1 % 4 % 2 % MEASA region revenues (GAAP) - YoY % change (3) % 4 % 0 % (1) % 3 % (13) %(5) % MEASA region foreign currency translation impact (j) 2 % 1 % 0 % 1 % 0 % 1 % 0 % MEASA region revenues (constant currency adjusted) - YoY % change (1) % 5 % 0 % 0 % 3 % (12) %(5) % MEASA region transactions - YoY % change (3) % 1 % (1) % (1) % 1 % (1) % 0 % LACA region revenues (GAAP) - YoY % change 4 % 4 % (2) % 1 %(11) % (45) %(28) % LACA region foreign currency translation impact (j) 12 % 8 % 8 % 10 % 8 % 10 % 9 % LACA region revenues (constant currency adjusted) - YoY % change 16 % 12 % 6 % 11 %(3) % (35) %(19) % LACA region transactions - YoY % change 11 % 10 % 4 % 8 %(5) % (41) %(24) % APAC region revenues (GAAP) - YoY % change (14) % (13) % (10) % (13) %(10) % (14) %(12) % APAC region foreign currency translation impact (j) 2 % 0 % 0 % 1 % 1 % 1 % 1 % APAC region revenues (constant currency adjusted) - YoY % change (12) % (13) % (10) % (12) %(9) % (13) %(11) % APAC region transactions - YoY % change (9) % (6) % (7) % (7) %(14) % (18) %(16) % International revenues - YoY % change (3) % 0 %(1) %(2) %(4) %(15) % (10) % International transactions - YoY % change 2 % 4 % 2 % 3 %(2) %(8) % (5) % International revenues - % of C2C segment revenues 65 % 66 % 66 % 66 % 65 % 63 % 64 % United States originated revenues - YoY % change 2 % 2 % 1 % 1 %(3) %(7) % (5) % United States originated transactions - YoY % change (1) %(1) %(4) %(2) %(5) %(8) % (6) % United States originated revenues - % of C2C segment revenues 35 % 34 % 34 % 34 % 35 % 37 % 36 % YTD 2Q20 Notes 2Q20 FY2019 2Q19 3Q19 4Q19 1Q20 20	

	Key Statistics and Reconciliation of Non-GAAP Measures % of C2C Revenue NA region revenues 38 % 38 % 38 % 38 % 38 % 41 % 40 % EU & CIS region revenues 32 % 32 % 32 % 32 % 31 % 32 % 32 % MEASA region revenues 15 % 15 % 15 % 15 % 16 % 15 % 15 % LACA region revenues 9 % 9 % 9 % 9 % 9 % 6 % 7 % APAC region revenues 6 % 6 % 6 % 6 % 6 % 6 % 6 % Digital money transfer revenues 13 % 14 % 16 % 14 % 16 % 22 % 19 % Business Solutions Segment Metrics Revenues (GAAP) - YoY % change 3 % 0 % 0 % 0 % 3 % (17) % (7) % Revenues (constant currency adjusted) - YoY % change (h) 7 % 3 % 1 % 4 % 5 %(15) % (5) % Operating margin* 10.9 % 16.7 % 11.3 % 12.0 % 14.1 % 1.6 % 8.5 % Other (primarily bill payments businesses in Argentina and the United States and money orders) Revenues (GAAP) - YoY % change (31) % (48) % (52) % (34) % (59) % (56) % (57) % Operating margin* 4.3 % 9.0 % 4.6 % 5.5 % 26.1 % 21.9 % 24.3 % % of Total Company Revenue (GAAP) Consumer-to-Consumer segment revenues 83 % 85 % 86 % 83 % 85 % 88 % 86 % Business Solutions segment revenues 7 % 8 % 7 % 7 % 8 % 7 % 8 % Other revenues 10 % 7 % 7 % 10 % 7 % 5 % 6 % * In the first quarter of 2020, we changed our expense allocation method so that our corporate data center and network engineering information technology expenses are allocated based on a percentage of relative revenue. In 2019, these costs had been allocated based in part on a percentage of relative transactions. We believe that an allocation method based fully on relative revenue presents a more representative view of segment profitability, as certain of our services, particularly some of our bill payment services and our money order services, have much lower revenues per transaction than our other services. Further, these technology expenses are becoming increasingly based on data storage utilized and less based on the number of transactions processed. For the three months ended June 30, 2019, September 30, 2019, and December 31, 2019, and for the twelve months ended December 31, 2019, this change would have decreased Consumer-to-Consumer and increased Other operating income by $11.7 million, $13.0 million, $11.8 million, and $49.6 million, respectively. Business Solutions was not materially impacted by the change in the allocation method. YTD 2Q20 Notes FY2019 2Q20 2Q19 3Q19 4Q19 1Q20 21	

	Key Statistics and Reconciliation of Non-GAAP Measures (in millions, except per share amounts) Reported results (GAAP) $ 1,114.7 $ 221.8 $ 193.2 $ 31.3 $ 161.9 $ 0.39 Restructuring related expenses and related tax expense (m) — 5.2 5.2 (0.3) 5.5 0.02 Acquisition and divestiture costs and related tax benefit (n) — 0.7 0.7 0.1 0.6 — Adjusted results (non-GAAP) $ 1,114.7 $ 227.7 $ 199.1 $ 31.1 $ 168.0 $ 0.41 Foreign currency translation impact (j) 46.4 Revenues, constant currency adjusted (non-GAAP) $ 1,161.1 (in millions, except per share amounts) Reported results (GAAP) $ 1,340.5 $ 258.9 $ 745.6 $ 130.8 $ 614.8 $ 1.42 Less Speedpay and Paymap revenues (k) (38.8) — — — — — Restructuring related expenses and related tax benefit (m) — 7.4 7.4 1.4 6.0 0.02 Acquisition and divestiture costs and related tax benefit (n) — 5.7 5.7 1.2 4.5 0.01 Gain on sales of Speedpay and Paymap and related tax expense (k) — — (524.6) (94.1) (430.5) (1.00) Adjusted results (non-GAAP) $ 1,301.7 $ 272.0 $ 234.1 $ 39.3 $ 194.8 $ 0.45 Quarter over quarter growth/(decline) (GAAP) (17) %(14) %(74) %(76) %(74) %(73) % Quarter over quarter growth/(decline) (non-GAAP) (2) (14) %(16) %(15) %(21) %(14) %(9) % Quarter over quarter growth/(decline), excluding Speedpay and Paymap, constant currency adjusted (non-GAAP) (11) % Three Months Ended June 30, 2020 Notes Revenues Operating Income Income Before Income Taxes Provision for Income Taxes Net Income Diluted Earnings per Share (2) Revenue measure excludes impact of Speedpay and Paymap; all other measures include the impact of Speedpay and Paymap, but not the gain on sales and related taxes, and exclude restructuring related expenses, acquisition and divestiture costs, and the related tax benefits/(expenses). Three Months Ended June 30, 2019 Notes Revenues Operating Income Income Before Income Taxes Provision for Income Taxes Net Income Diluted Earnings per Share 22	

	Key Statistics and Reconciliation of Non-GAAP Measures (in millions, except per share amounts) Reported results (GAAP) $ 2,304.7 $ 455.0 $ 395.1 $ 56.5 $ 338.6 $ 0.81 Restructuring related expenses and related tax benefit (m) — 15.7 15.7 1.0 14.7 0.04 Acquisition and divestiture costs and related tax benefit (n) — 0.7 0.7 0.1 0.6 — Adjusted results (non-GAAP) $ 2,304.7 $ 471.4 $ 411.5 $ 57.6 $ 353.9 $ 0.85 Foreign currency translation impact (j) 93.7 Revenues, constant currency adjusted (non-GAAP) $ 2,398.4 (in millions, except per share amounts) Reported results (GAAP) $ 2,677.5 $ 510.1 $ 961.7 $ 173.8 $ 787.9 $ 1.81 Less Speedpay and Paymap revenues (k) (130.7) — — — — — Restructuring related expenses and related tax benefit (m) — 7.4 7.4 1.4 6.0 0.02 Acquisition and divestiture costs and related tax benefit (n) — 12.6 12.6 2.8 9.8 0.02 Gain on sales of Speedpay and Paymap and related tax expense (k) — — (524.6) (94.1) (430.5) (0.99) Adjusted results (non-GAAP) $ 2,546.8 $ 530.1 $ 457.1 $ 83.9 $ 373.2 $ 0.86 Year over year growth/(decline) (GAAP) (14) %(11) %(59) %(67) %(57) %(55) % Year over year growth/(decline) (non-GAAP) (2) (10) %(11) %(10) %(31) %(5) %(1) % Year over year growth/(decline), excluding Speedpay and Paymap, constant currency adjusted (non-GAAP) (6) % Six Months Ended June 30, 2020 Notes Revenues Operating Income Income Before Income Taxes Provision for Income Taxes Net Income Diluted Earnings per Share (2) Revenue measure excludes impact of Speedpay and Paymap; all other measures include the impact of Speedpay and Paymap, but not the gain on sales and related taxes, and exclude restructuring related expenses, acquisition and divestiture costs, and the related tax benefits. Six Months Ended June 30, 2019 Notes Revenues Operating Income Income Before Income Taxes Provision for Income Taxes Net Income Diluted Earnings per Share 23	

	Key Statistics and Reconciliation of Non-GAAP Measures Consolidated Metrics (a) Revenues (GAAP) $ 1,340.5 $ 1,306.9 $ 1,307.7 $ 5,292.1 $ 1,190.0 $ 1,114.7 $ 2,304.7 Foreign currency translation impact (j) 74.2 45.8 41.7 238.9 47.3 46.4 93.7 Revenues (constant currency adjusted) 1,414.7 1,352.7 1,349.4 5,531.0 1,237.3 1,161.1 2,398.4 Less revenues from Speedpay and Paymap (k) (38.8) N/A N/A (130.7) N/A N/A N/A Revenues, constant currency adjusted and excluding Speedpay and Paymap $ 1,375.9 $ 1,352.7 $ 1,349.4 $ 5,400.3 $ 1,237.3 $ 1,161.1 $ 2,398.4 Prior year revenues (GAAP) $ 1,411.1 $ 1,387.8 $ 1,401.6 $ 5,589.9 $ 1,337.0 $ 1,340.5 $ 2,677.5 Less prior year revenues from Speedpay and Paymap (k) (91.6) (89.2) (88.2) (368.2) (91.9) (38.8) (130.7) Prior year revenues, adjusted, excluding Speedpay and Paymap $ 1,319.5 $ 1,298.6 $ 1,313.4 $ 5,221.7 $ 1,245.1 $ 1,301.7 $ 2,546.8 Revenues (GAAP) - YoY % Change (5) % (6) % (7) % (5) % (11) % (17) % (14) % Revenues, constant currency adjusted and excluding Speedpay and Paymap - YoY % Change 4 % 4 % 3 % 3 %(1) % (11) % (6) % (b) Operating income (GAAP) $ 258.9 $ 197.4 $ 226.5 $ 934.0 $ 233.2 $ 221.8 $ 455.0 Restructuring-related expenses (m) 7.4 91.5 16.6 115.5 10.5 5.2 15.7 Acquisition and divestiture costs (n) 5.7 2.5 0.9 16.0 — 0.7 0.7 Operating income, adjusted, excluding restructuring-related expenses and acquisition and divestiture costs $ 272.0 $ 291.4 $ 244.0 $ 1,065.5 $ 243.7 $ 227.7 $ 471.4 Operating margin (GAAP) 19.3 % 15.1 % 17.3 % 17.6 % 19.6 % 19.9 % 19.7 % Operating margin, adjusted, excluding restructuring-related expenses and acquisition and divestiture costs 20.3 % 22.3 % 18.7 % 20.1 % 20.5 % 20.4 % 20.5 % (c) Operating income (GAAP) $ 258.9 $ 197.4 $ 226.5 $ 934.0 $ 233.2 $ 221.8 $ 455.0 Depreciation and amortization 64.8 61.1 67.0 257.7 58.2 57.1 115.3 EBITDA (l) $ 323.7 $ 258.5 $ 293.5 $ 1,191.7 $ 291.4 $ 278.9 $ 570.3 Operating margin (GAAP) 19.3 % 15.1 % 17.3 % 17.6 % 19.6 % 19.9 % 19.7 % EBITDA margin 24.1 % 19.8 % 22.4 % 22.5 % 24.5 % 25.0 % 24.7 % YTD 2Q20 Notes 2Q20 FY2019 2Q19 3Q19 4Q19 1Q20 24	

	Key Statistics and Reconciliation of Non-GAAP Measures Consolidated Metrics cont. (d) Effective tax rate (GAAP) 18 % 17 % 31 % 20 % 13 % 16 % 14 % Impact from restructuring-related expenses (m) 0 % 1 % 0 % 1 % 0 % 0 % 0 % Impact from gain on sales of Speedpay and Paymap (k) (1) % 0 %(7) %(1) % N/A N/A N/A Effective tax rate, adjusted, excluding restructuring-related expenses, acquisition and divestiture costs, and gain on sales of Speedpay and Paymap 17 % 18 % 24 % 20 % 13 % 16 % 14 % C2C Segment Metrics (e) Revenues (GAAP) $ 1,112.9 $ 1,113.0 $ 1,125.0 $ 4,407.8 $ 1,015.4 $ 976.6 $ 1,992.0 Foreign currency translation impact (j) 31.4 17.9 14.8 97.1 12.9 18.4 31.3 Revenues (constant currency adjusted) $ 1,144.3 $ 1,130.9 $ 1,139.8 $ 4,504.9 $ 1,028.3 $ 995.0 $ 2,023.3 Prior year revenues (GAAP) $ 1,127.5 $ 1,107.4 $ 1,127.7 $ 4,453.6 $ 1,056.9 $ 1,112.9 $ 2,169.8 Revenues (GAAP) - YoY % change (1) % 1 % 0 % (1) % (4) % (12) % (8) % Revenues (constant currency adjusted) - YoY % change 1 % 2 % 1 % 1 % (3) % (11) % (7) % (f) Principal per transaction, as reported ($- dollars) $ 303 $ 307 $ 300 $ 303 $ 308 $ 322 $ 315 Foreign currency translation impact ($- dollars) (j) 8 5 4 7 5 7 6 Principal per transaction (constant currency adjusted) ($- dollars) $ 311 $ 312 $ 304 $ 310 $ 313 $ 329 $ 321 Prior year principal per transaction, as reported ($- dollars) $ 306 $ 308 $ 301 $ 305 $ 302 $ 303 $ 302 Principal per transaction, as reported - YoY % change (1) % 0 % 0 % (1) % 2 % 7 % 4 % Principal per transaction (constant currency adjusted) - YoY % change 1 % 2 % 1 % 1 % 4 % 9 % 6 % (g) Cross-border principal, as reported ($- billions) $ 20.5 $ 20.6 $ 20.5 $ 80.7 $ 19.1 $ 20.7 $ 39.8 Foreign currency translation impact ($- billions) (j) 0.5 0.4 0.2 1.8 0.3 0.4 0.7 Cross-border principal (constant currency adjusted) ($- billions) $ 21.0 $ 21.0 $ 20.7 $ 82.5 $ 19.4 $ 21.1 $ 40.5 Prior year cross-border principal, as reported ($- billions) $ 20.4 $ 20.1 $ 20.5 $ 79.9 $ 19.1 $ 20.5 $ 39.6 Cross-border principal, as reported - YoY % change 0 % 3 % 1 % 1 % 0 % 1 % 1 % Cross-border principal (constant currency adjusted) - YoY % change 3 % 4 % 2 % 3 % 2 % 3 % 2 % YTD 2Q20 Notes FY2019 2Q20 2Q19 3Q19 4Q19 1Q20 25	

	Key Statistics and Reconciliation of Non-GAAP Measures Business Solutions Segment Metrics (h) Revenues (GAAP) $ 95.6 $ 100.6 $ 97.0 $ 388.8 $ 98.4 $ 79.4 $ 177.8 Foreign currency translation impact (j) 3.6 2.9 1.0 12.1 2.2 2.0 4.2 Revenues (constant currency adjusted) $ 99.2 $ 103.5 $ 98.0 $ 400.9 $ 100.6 $ 81.4 $ 182.0 Prior year revenues (GAAP) $ 93.1 $ 100.2 $ 96.8 $ 386.8 $ 95.6 $ 95.6 $ 191.2 Revenues (GAAP) - YoY % change 3 % 0 % 0 % 0 % 3 % (17) % (7) % Revenues (constant currency adjusted) - YoY % change 7 % 3 % 1 % 4 % 5 % (15) % (5) % (i) Operating income (GAAP) $ 10.5 $ 16.7 $ 11.0 $ 46.8 $ 13.9 $ 1.3 $ 15.2 Depreciation and amortization 9.7 9.9 9.8 39.6 9.4 9.3 18.7 EBITDA (l) $ 20.2 $ 26.6 $ 20.8 $ 86.4 $ 23.3 $ 10.6 $ 33.9 Operating income margin (GAAP) 10.9 % 16.7 % 11.3 % 12.0 % 14.1 % 1.6 % 8.5 % EBITDA margin 21.1 % 26.4 % 21.5 % 22.2 % 23.7 % 13.2 % 19.0 % YTD 2Q20 Notes 2Q20 FY2019 2Q19 3Q19 4Q19 1Q20 26	

	Key Statistics and Reconciliation of Non-GAAP Measures (j) (k) (l) (m) (n) Non-GAAP related notes: Represents the impact from the fluctuation in exchange rates between all foreign currency denominated amounts and the United States dollar. Constant currency results exclude any benefit or loss caused by foreign exchange fluctuations between foreign currencies and the United States dollar, net of foreign currency hedges, which would not have occurred if there had been a constant exchange rate. We believe that this measure provides management and investors with information about revenue results and trends that eliminates currency volatility while increasing the comparability of our underlying results and trends. On May 9, 2019, we completed the sale of our United States electronic bill payments business known as “Speedpay” to ACI Worldwide Corp. and ACW Worldwide, Inc. ("ACI") for approximately $750 million in cash. In addition, on May 6, 2019, we completed the sale of Paymap Inc. ("Paymap"), which provides electronic mortgage bill payment services, for contingent consideration and immaterial cash proceeds received at closing. Both Speedpay and Paymap were included as a component of "Other" in our segment reporting. Revenue has been adjusted to exclude the carved out financial information for Speedpay and Paymap and the gain on the sales and the income taxes on the gain, including the elimination of previously forecasted annual base- erosion anti-abuse taxes, has been removed from adjusted effective tax rate. These financial measures are non-GAAP measures and should not be considered a substitute for the GAAP measures. We have included this information because management believes that presenting these measures as adjusted to exclude divestitures will provide investors with a more meaningful comparison of results within the periods presented. Additionally, Speedpay and Paymap contributions to operating income exclude corporate overhead allocations. Earnings before Interest, Taxes, Depreciation, and Amortization (“EBITDA”) results from taking operating income and adjusting for depreciation and amortization expenses. EBITDA results provide an additional performance measurement calculation which helps neutralize the operating income effect of assets acquired in prior periods. Represents impact from expenses incurred in connection with an overall restructuring plan, approved by the Board of Directors on August 1, 2019, to improve our business processes and cost structure by reducing headcount and consolidating various facilities. While certain of these expenses are identifiable to our business segments, primarily to our Consumer-to-Consumer segment, they have been excluded from the measurement of segment operating income provided to the Chief Operating Decision Maker for purposes of assessing segment performance and decision making with respect to resource allocation. These expenses are therefore excluded from the Company's segment operating income results. While these expenses are specific to this initiative, the types of expenses related to this initiative are similar to expenses that we have previously incurred and can reasonably be expected to incur in the future. We believe that, by excluding the effects of these charges that can impact operating trends, management and investors are provided with a measure that increases the comparability of our underlying operating results. Represents the impact from expenses incurred in connection with our acquisition and divestiture activity, including the Speedpay and Paymap divestitures. We believe that, by excluding the effects of these charges that can impact operating trends, management and investors are provided with a measure that increases the comparability of our underlying operating results. 27