Cover Page - USD ($)	12 Months Ended
Cover Page - USD ($)	Dec. 31, 2019	Feb. 14, 2020	Jun. 28, 2019
Cover page.
Document Type	10-K
Document Annual Report	true
Document Period End Date	Dec. 31, 2019
Document Transition Report	false
Entity File Number	000-23189
Entity Registrant Name	C.H. ROBINSON WORLDWIDE, INC.
Entity Central Index Key	0001043277
Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2019
Document Fiscal Period Focus	FY
Amendment Flag	false
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	41-1883630
Entity Address, Address Line One	14701 Charlson Road
Entity Address, City or Town	Eden Prairie
Entity Address, State or Province	MN
Entity Address, Postal Zip Code	55347
City Area Code	952
Local Phone Number	937-8500
Title of 12(b) Security	Common Stock, par value $0.10 per share
Trading Symbol	CHRW
Security Exchange Name	NASDAQ
Entity Well-known Seasoned Issuer	Yes
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Public Float			$ 11,391,890,865
Entity Common Stock, Shares Outstanding		134,892,810
Documents Incorporated by Reference	Portions of the Registrant’s Proxy Statement relating to its Annual Meeting of Stockholders to be held May 7, 2020 (the “Proxy Statement”), are incorporated by reference in Part III.

CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Dec. 31, 2019	Dec. 31, 2018
Current assets:
Cash and cash equivalents	$ 447,858	$ 378,615
Receivables, net of allowance for doubtful accounts of $32,838 and $41,131	1,974,381	2,162,438
Contract assets	132,874	159,635
Prepaid expenses and other	85,005	52,386
Total current assets	2,640,118	2,753,074
Property and equipment	489,976	498,847
Accumulated depreciation and amortization	(281,553)	(270,546)
Net property and equipment	208,423	228,301
Goodwill	1,291,760	1,258,922
Other intangible assets, net of accumulated amortization of $156,879 and $156,246	90,931	108,822
Right-of-use lease assets	310,860
Deferred tax assets	13,485	9,993
Other assets	85,483	68,300
Total assets	4,641,060	4,427,412
Current liabilities:
Accounts payable	984,604	971,023
Outstanding checks	78,231	92,084
Accrued expenses–
Compensation	112,784	153,626
Transportation expense	101,194	119,820
Income taxes	12,354	28,360
Other accrued liabilities	62,706	63,410
Current lease liabilities	61,280
Current portion of debt	142,885	5,000
Total current liabilities	1,556,038	1,433,323
Long-term debt	1,092,448	1,341,352
Noncurrent lease liabilities	259,444
Noncurrent income taxes payable	22,354	21,463
Deferred tax liabilities	39,776	35,757
Other long-term liabilities	270	430
Total liabilities	2,970,330	2,832,325
Commitments and contingencies
Stockholders’ investment:
Preferred stock, $0.10 par value, 20,000 shares authorized; no shares issued or outstanding	0	0
Common stock, $0.10 par value, 480,000 shares authorized; 179,380 and 179,400 shares issued, 134,895 and 137,284 outstanding	13,490	13,728
Additional paid-in capital	546,646	521,486
Retained earnings	4,144,834	3,845,593
Accumulated other comprehensive loss	(76,149)	(71,935)
Treasury stock at cost (44,485 and 42,116 shares)	(2,958,091)	(2,713,785)
Total stockholders’ investment	1,670,730	1,595,087
Total liabilities and stockholders’ investment	$ 4,641,060	$ 4,427,412

CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($) $ in Thousands	Dec. 31, 2019	Dec. 31, 2018
Statement of Financial Position [Abstract]
Receivables, allowance for doubtful accounts	$ 32,838	$ 41,131
Other intangible assets, accumulated amortization	$ 156,879	$ 156,246
Preferred stock, par value (in dollars per share)	$ 0.10	$ 0.10
Preferred stock, authorized (in shares)	20,000,000	20,000,000
Preferred stock, issued (in shares)	0	0
Preferred stock, outstanding (in shares)	0	0
Common stock, par value (in dollars per share)	$ 0.10	$ 0.10
Common stock, authorized (in shares)	480,000,000	480,000,000
Common stock, issued (in shares)	179,380,000	179,400,000
Common stock, outstanding (in shares)	134,895,000	137,284,000
Treasury stock (in shares)	44,485,000	42,116,000

CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE INCOME - USD ($) shares in Thousands, $ in Thousands	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Revenues:
Total revenues	$ 15,309,508	$ 16,631,172	$ 14,869,380
Costs and expenses:
Personnel expenses	1,298,528	1,343,542	1,179,527
Other selling, general, and administrative expenses	497,806	449,610	413,404
Total costs and expenses	14,519,532	15,719,089	14,094,261
Income from operations	789,976	912,083	775,119
Interest and other expenses	(47,719)	(31,810)	(46,656)
Income before provision for income taxes	742,257	880,273	728,463
Provision for income taxes	165,289	215,768	223,570
Net income	576,968	664,505	504,893
Other comprehensive (loss) income	(4,214)	(53,475)	42,982
Comprehensive income	$ 572,754	$ 611,030	$ 547,875
Basic net income per share (in dollars per share)	$ 4.21	$ 4.78	$ 3.59
Diluted net income per share (in dollars per share)	$ 4.19	$ 4.73	$ 3.57
Basic weighted average shares outstanding (in shares)	136,955	139,010	140,610
Dilutive effect of outstanding stock awards (in shares)	780	1,395	772
Diluted weighted average shares outstanding (in shares)	137,735	140,405	141,382
Transportation
Revenues:
Total revenues	$ 14,322,295	$ 15,515,921	$ 13,502,906
Costs and expenses:
Purchased services and products	11,839,433	12,922,177	11,257,290
Sourcing
Revenues:
Total revenues	987,213	1,115,251	1,366,474
Costs and expenses:
Purchased services and products	$ 883,765	$ 1,003,760	$ 1,244,040

CONSOLIDATED STATEMENTS OF STOCKHOLDERS' INVESTMENT - USD ($) shares in Thousands, $ in Thousands	3 Months Ended				12 Months Ended
	Dec. 31, 2019	Mar. 31, 2019	Dec. 31, 2018	Mar. 31, 2018	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017	Jan. 01, 2018
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance		$ 1,595,087		$ 1,425,745	$ 1,595,087	$ 1,425,745	$ 1,257,847
Net income	$ 99,106	$ 161,788	$ 187,150	$ 142,297	576,968	664,505	504,893
Cumulative Effect of New Accounting Principle in Period of Adoption								$ 9,239
Foreign currency translation					(4,214)	(53,475)	42,982
Dividends declared, $2.01 in 2019, $1.88 in 2018, and $1.81 in 2017, per share					(277,727)	(265,244)	(258,378)
Stock issued for employee benefit plans					47,977	30,018	16,572
Issuance of restricted stock					0	0	0
Stock-based compensation expense					39,083	87,791	41,814
Repurchase of common stock					(306,444)	(303,492)	(179,985)
Ending Balance	$ 1,670,730		$ 1,595,087		$ 1,670,730	$ 1,595,087	$ 1,425,745
Common Stock
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance (in shares)		137,284		139,542	137,284	139,542	141,258
Beginning Balance		$ 13,728		$ 13,954	$ 13,728	$ 13,954	$ 14,126
Stock issued for employee benefit plans (in shares)					1,017	764	612
Stock issued for employee benefit plans					$ 102	$ 76	$ 61
Issuance of restricted stock (in shares)					28	297	97
Issuance of restricted stock					$ 3	$ 30	$ 10
Stock-based compensation expense (in shares)					0	0	1
Stock-based compensation expense					$ 0	$ 0	$ 0
Repurchase of common stock (in shares)					(3,434)	(3,319)	(2,426)
Repurchase of common stock					$ (343)	$ (332)	$ (243)
Ending Balance (in shares)	134,895		137,284		134,895	137,284	139,542
Ending Balance	$ 13,490		$ 13,728		$ 13,490	$ 13,728	$ 13,954
Additional Paid-in Capital
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance		521,486		444,280	521,486	444,280	419,280
Stock issued for employee benefit plans					(13,920)	(10,547)	(16,760)
Issuance of restricted stock					(3)	(30)	(10)
Stock-based compensation expense					39,083	87,783	41,770
Ending Balance	546,646		521,486		546,646	521,486	444,280
Retained Earnings
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance		3,845,593		3,437,093	3,845,593	3,437,093	3,190,578
Net income					576,968	664,505	504,893
Cumulative Effect of New Accounting Principle in Period of Adoption								$ 9,239
Dividends declared, $2.01 in 2019, $1.88 in 2018, and $1.81 in 2017, per share					(277,727)	(265,244)	(258,378)
Ending Balance	4,144,834		3,845,593		4,144,834	3,845,593	3,437,093
Accumulated Other Comprehensive Loss
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance		(71,935)		(18,460)	(71,935)	(18,460)	(61,442)
Foreign currency translation					(4,214)	(53,475)	42,982
Ending Balance	(76,149)		(71,935)		(76,149)	(71,935)	(18,460)
Treasury Stock
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance		$ (2,713,785)		$ (2,451,122)	(2,713,785)	(2,451,122)	(2,304,695)
Stock issued for employee benefit plans					61,795	40,489	33,271
Stock-based compensation expense					0	8	44
Repurchase of common stock					(306,101)	(303,160)	(179,742)
Ending Balance	$ (2,958,091)		$ (2,713,785)		$ (2,958,091)	$ (2,713,785)	$ (2,451,122)

CONSOLIDATED STATEMENTS OF STOCKHOLDERS' INVESTMENT (Parenthetical) - $ / shares	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Statement of Stockholders' Equity [Abstract]
Dividends declared, per share (in dollars per share)	$ 2.01	$ 1.88	$ 1.81

CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
OPERATING ACTIVITIES
Net income	$ 576,968	$ 664,505	$ 504,893
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization	100,449	96,729	92,977
Provision for doubtful accounts	5,853	15,634	13,489
Stock-based compensation	39,083	87,791	41,805
Deferred income taxes	(2,407)	(15,315)	(28,096)
Excess tax benefit on stock-based compensation	(8,492)	(10,388)	(13,657)
Other operating activities	(3,830)	1,815	4,491
Changes in operating elements, net of effects of acquisitions:
Receivables	208,312	(190,048)	(364,181)
Contract assets	26,761	(11,871)	0
Prepaid expenses and other	(29,871)	16,029	(9,173)
Accounts payable and outstanding checks	(17,968)	36,083	144,041
Accrued compensation	(40,757)	47,011	7,209
Accrued transportation expense	(18,626)	25,175	0
Accrued income taxes	(12,636)	21,176	18,817
Other accrued liabilities	8,937	7,200	(9,515)
Other assets and liabilities	3,643	1,370	(19,099)
Net cash provided by operating activities	835,419	792,896	384,001
INVESTING ACTIVITIES
Purchases of property and equipment	(36,290)	(45,000)	(40,122)
Purchases and development of software	(34,175)	(18,871)	(17,823)
Acquisitions, net of cash acquired	(59,200)	(5,315)	(49,068)
Other investing activities	16,636	(3,622)	(521)
Net cash used for investing activities	(113,029)	(72,808)	(107,534)
FINANCING ACTIVITIES
Proceeds from stock issued for employee benefit plans	63,092	51,285	38,130
Stock tendered for payment of withholding taxes	(15,115)	(21,264)	(21,557)
Repurchase of common stock	(309,444)	(300,991)	(185,485)
Cash dividends	(277,786)	(265,219)	(258,222)
Proceeds from long-term borrowings	1,298,000	591,012	250,000
Payments on long-term borrowings	(1,505,000)	0	0
Proceeds from short-term borrowings	185,000	2,674,000	8,784,000
Payments on short-term borrowings	(90,000)	(3,384,000)	(8,809,000)
Net cash used for financing activities	(651,253)	(655,177)	(202,134)
Effect of exchange rates on cash and cash equivalents	(1,894)	(20,186)	11,891
Net change in cash and cash equivalents	69,243	44,725	86,224
Cash and cash equivalents, beginning of year	378,615	333,890	247,666
Cash and cash equivalents, end of year	447,858	378,615	333,890
Supplemental cash flow disclosures
Cash paid for income taxes	219,029	215,644	262,861
Cash paid for interest	50,854	47,544	37,871
Accrued share repurchases held in other accrued liabilities	$ 0	$ 3,000	$ 500

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

12 Months Ended

Dec. 31, 2019

Accounting Policies [Abstract]

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

BASIS OF PRESENTATION. C.H. Robinson Worldwide, Inc. and our subsidiaries (“the company,” “we,” “us,” or “our”) are a global provider of transportation services and logistics solutions through a network of offices operating in North America, Europe, Asia, Oceania, and South America. The consolidated financial statements include the accounts of C.H. Robinson Worldwide, Inc. and our majority owned and controlled subsidiaries. Our minority interests in subsidiaries are not significant. All intercompany transactions and balances have been eliminated in the consolidated financial statements.

USE OF ESTIMATES. The preparation of financial statements, in conformity with accounting principles generally accepted in the United States, requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities as of the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Estimates have been prepared on the basis of the most current and best information, and our actual results could differ materially from those estimates.

REVENUE RECOGNITION. At contract inception, we assess the goods and services promised in our contracts with customers and identify our performance obligations to provide distinct goods and services to our customers. We have determined that the following distinct goods and services represent our primary performance obligations.

Transportation and Logistics Services - As a third party logistics provider, our primary performance obligation under our customer contracts is to utilize our relationships with a wide variety of transportation companies to efficiently and cost-effectively transport our customers’ freight. Revenue is recognized for these performance obligations as they are satisfied over the contract term, which generally represents the transit period. The transit period can vary based upon the method of transport, generally a number of days for over the road, rail, and air transportation, or several weeks in the case of an ocean shipment. Determining the transit period and how much of it has been completed as of the reporting date may require management to make judgments that affect the timing of revenue recognized. When the customers’ freight reaches its intended destination our performance obligation is complete. Pricing for our services is generally a fixed amount and is typically due within 30 days upon completion of our performance obligation.

We also provide certain value-added logistics services, such as customs brokerage, fee-based managed services, warehousing services, small parcel, and supply chain consulting and optimization services. These services may include one or more performance obligations which are generally satisfied over the service period as we perform our obligations. The service period may be a very short duration, in the case of customs brokerage and small parcel, or it may be longer in the case of warehousing, managed services and supply chain consulting and optimization services. Pricing for our services is established in the customer contract and is dependent upon the specific needs of the customer but may be agreed upon at a fixed fee per transaction, labor hour, or service period. Payment is typically due within 30 days upon completion of our performance obligation.

Sourcing Services - We contract with grocery retailers, restaurants, foodservice distributors, and produce wholesalers to provide sourcing services under the trade name Robinson Fresh. Our primary service obligation under these contracts is the buying, selling, and/or marketing of produce including fresh fruits, vegetables, and other value-added perishable items. Revenue is recognized when our performance obligations under these contracts is satisfied at a point in time, generally when the produce is received by our customer. Pricing under these contracts is generally a fixed amount and is typically due within 30 days upon completion of our performance obligation.

In many cases, as additional performance obligations, we contract to arrange logistics and transportation of the products we buy, sell, and/or market. These performance obligations are satisfied over the contract term consistent with our other transportation and logistics services. The contract period is typically less than one year. Pricing for our services is generally a fixed amount and is typically due within 30 days upon completion of our performance obligation.

Total revenues represent the total dollar value of revenue recognized from contracts with customers for the goods and services we provide. Substantially all of our revenue is attributable to contracts with our customers. Our net revenues are our total revenues less purchased transportation and related services, including contracted motor carrier, rail, ocean, air, and other costs, and the purchase price and services related to the products we source. Most transactions in our transportation and sourcing businesses are recorded at the gross amount we charge our customers for the service we provide and goods we sell. In these transactions, we are primarily responsible for fulfilling the promise to provide the specified good or service to our customer and we have discretion in establishing the price for the specified good or service. Additionally, in our sourcing business, in some cases we take inventory risk before the specified good has been transferred to our customer. Customs brokerage, managed

services, freight forwarding, and sourcing managed procurement transactions are recorded at the net amount we charge our customers for the service we provide because many of the factors stated above are not present.

CONTRACT ASSETS. Contract assets represent amounts for which we have the right to consideration for the services we have provided while a shipment is still in-transit but for which we have not yet completed our performance obligation or have not yet invoiced our customer. Upon completion of our performance obligations, which can vary in duration based upon the method of transport, and billing our customer these amounts become classified within accounts receivable and are then typically due within 30 days.

ACCRUED TRANSPORTATION EXPENSE. Accrued transportation expense represents amounts we owe to vendors, primarily transportation providers, for the services they have provided while a shipment is still in-transit as of the reporting date.

ALLOWANCE FOR DOUBTFUL ACCOUNTS. Accounts receivable are reduced by an allowance for amounts that may become uncollectible in the future. We continuously monitor payments from our customers and maintain a provision for uncollectible accounts based upon our customer aging trends, historical loss experience, and any specific customer collection issues that we have identified.

FOREIGN CURRENCY. Most balance sheet accounts of foreign subsidiaries are remeasured and translated at the current exchange rate as of the end of the year. Translation adjustments are recorded in other comprehensive (loss) income. Statement of operations items are translated at the average exchange rate during the year.

CASH AND CASH EQUIVALENTS. Cash and cash equivalents consist primarily of bank deposits and highly liquid investments with an original maturity of three months or less from the time of purchase. Cash and cash equivalents held outside the United States totaled $405.1 million and $320.0 million as of December 31, 2019 and 2018. The majority of our cash and cash equivalents balance is denominated in U.S. dollars although these balances are frequently held in locations where the U.S. dollar is not the functional currency.

PREPAID EXPENSES AND OTHER. Prepaid expenses and other include such items as software maintenance contracts, insurance premiums, other prepaid operating expenses, and inventories, consisting primarily of produce and related products held for resale.

RIGHT-OF-USE LEASE ASSETS. Right-of-use lease assets are recognized upon lease commencement and represent our right to use an underlying asset for the lease term.

LEASE LIABILITIES. Lease liabilities are recognized at commencement date and represent our obligation to make the lease payments arising from a lease, measured on a discounted basis.

PROPERTY AND EQUIPMENT. Property and equipment are recorded at cost. Maintenance and repair expenditures are charged to expense as incurred. Depreciation is computed using the straight-line method over the estimated lives of the assets. Amortization of leasehold improvements is computed over the shorter of the lease term or the estimated useful lives of the improvements.

We recognized the following depreciation expense (in thousands):


2019	$	45,016
2018	45,155
2017	42,817

A summary of our property and equipment as of December 31, is as follows (in thousands):


	2019		2018
Furniture, fixtures, and equipment	$	283,378	$	272,733
Buildings	112,410		130,959
Corporate aircraft	11,461		11,337
Leasehold improvements	61,539		58,929
Land	20,146		23,648
Construction in progress	1,042		1,241
Less: accumulated depreciation and amortization	(281,553)		(270,546)
Net property and equipment	$	208,423	$	228,301

GOODWILL. Goodwill represents the excess of the cost of acquired businesses over the net of the fair value of identifiable tangible net assets and identifiable intangible assets purchased and liabilities assumed. Goodwill is tested for impairment at the reporting unit level (operating segment or one level below an operating segment) on an annual basis (November 30 for us) and between annual tests if an event occurs or circumstances change that would more likely than not reduce the fair value of a reporting unit below its carrying value. See Note 2, Goodwill and Other Intangible Assets.

OTHER INTANGIBLE ASSETS. Other intangible assets include definite-lived customer lists, non-competition agreements, and indefinite-lived trademarks. The definite-lived intangible assets are being amortized using the straight-line method over their estimated lives, ranging from five to eight years. Definite-lived intangible assets are evaluated for impairment whenever events or changes in circumstances indicate that the carrying amount may not be recoverable. The indefinite-lived trademarks are not amortized. Indefinite-lived intangible assets are evaluated for impairment whenever events or changes in circumstances indicate that the carrying amount may not be recoverable, or annually, at a minimum. See Note 2, Goodwill and Other Intangible Assets.

OTHER ASSETS. Other assets consist primarily of purchased and internally developed software, and the investments related to our nonqualified deferred compensation plan. We amortize software using the straight-line method over three years. We recognized the following amortization expense of purchased and internally developed software (in thousands):


2019	$	17,023
2018	14,688
2017	13,887

A summary of our purchased and internally developed software as of December 31, is as follows (in thousands):


	2019		2018
Purchased software	$	34,026	$	32,460
Internally developed software	100,894		68,853
Less accumulated amortization	(83,158)		(66,638)
Net software	$	51,762	$	34,675

INCOME TAXES. Income taxes are accounted for using the asset and liability method. Under this method, deferred tax assets and liabilities are recognized for the future tax consequences of temporary differences between the carrying amounts and tax bases of assets and liabilities using enacted rates.

Annual tax provisions include amounts considered sufficient to pay assessments that may result from examination of prior year tax returns; however, the amount ultimately paid upon resolution of issues raised may differ from the amounts accrued.

The financial statement benefits of an uncertain income tax position are recognized when more likely than not, based on the technical merits, the position will be sustained upon examination. Unrecognized tax benefits are, more likely than not, owed to a taxing authority, and the amount of the contingency can be reasonably estimated. Uncertain income tax positions are included in “Accrued income taxes” or “Noncurrent income taxes payable” in the consolidated balance sheets.

COMPREHENSIVE INCOME (LOSS). Comprehensive income (loss) consists primarily of foreign currency translation adjustments. It is presented on our consolidated statements of operations and comprehensive income gross of related income tax effects.

STOCK-BASED COMPENSATION. We issue stock awards, including stock options, performance shares, and restricted stock units, to key employees and outside directors. In general, the awards vest over five years, either based on the company’s earnings growth or the passage of time. The related compensation expense for each award is recognized over the appropriate vesting period. The fair value of each share-based payment award is established on the date of grant. For grants of shares and restricted stock units, the fair value is established based on the market price on the date of the grant, discounted for post-vesting holding restrictions. The discounts on outstanding grants vary from 12 percent to 22 percent and are calculated using the Black-Scholes option pricing model-protective put method. Changes in measured stock volatility and interest rates are the primary reason for changes in the discount.

For grants of options, we use the Black-Scholes option pricing model to estimate the fair value of share-based payment awards. The determination of the fair value of share-based awards is affected by our stock price and a number of assumptions, including expected volatility, expected term, risk-free interest rate, and dividend yield.

GOODWILL AND OTHER INTANGIBLE ASSETS

12 Months Ended

Dec. 31, 2019

Goodwill and Intangible Assets Disclosure [Abstract]

GOODWILL AND OTHER INTANGIBLE ASSETS

The change in the carrying amount of goodwill is as follows (in thousands):


	NAST⁽¹⁾		Global Forwarding		All Other and Corporate⁽¹⁾		Total
December 31, 2017 balance	$	1,029,122	$	185,873	$	60,821	$	1,275,816
Acquisitions	(40)		33		—		(7)
Foreign currency translation	(12,298)		(3,877)		(712)		(16,887)
December 31, 2018 balance	1,016,784		182,029		60,109		1,258,922
Acquisitions	—		25,892		7,771		33,663
Foreign currency translation	(1,214)		499		(110)		(825)
December 31, 2019 balance	$	1,015,570	$	208,420	$	67,770	$	1,291,760

________________________________

⁽¹⁾ Goodwill was reallocated between the NAST and Robinson Fresh segments due to the reorganization discussed in Note 9, Segment Reporting. Prior period amounts have been reclassified to conform with the current year presentation.

Goodwill is tested at least annually for impairment on November 30, or more frequently if events or changes in circumstances indicate that the asset might be impaired. We first perform a qualitative assessment to determine whether it is more likely than not that the fair value of our reporting units is less than their respective carrying value (“Step Zero Analysis”). If the Step Zero Analysis indicates it is more likely than not that the fair value of our reporting units is less than their respective carrying value, an additional impairment assessment is performed (“Step One Analysis”). Based on our Step Zero Analysis, we determined that the more likely than not criteria had not been met, and therefore a Step One Analysis was not required.

No goodwill or intangible asset impairment has been recorded in any period presented. Identifiable intangible assets consisted of the following at December 31 (in thousands):


	2019										2018
	Cost		Accumulated Amortization		Net		Cost		Accumulated Amortization		Net
Finite-lived intangibles
Customer relationships	$	237,335	$	(156,879)	$	80,456	$	254,293	$	(156,006)	$	98,287
Non-competition agreements	—		—		—		300		(240)		60
Total finite-lived intangibles	237,335		(156,879)		80,456		254,593		(156,246)		98,347
Indefinite-lived intangibles
Trademarks	10,475		—		10,475		10,475		—		10,475
Total intangibles	$	247,810	$	(156,879)	$	90,931	$	265,068	$	(156,246)	$	108,822

Amortization expense for other intangible assets was (in thousands):


2019	$	38,410
2018	36,886
2017	36,273

Finite-lived intangible assets, by reportable segment, as of December 31, 2019, will be amortized over their remaining lives as follows (in thousands):


	NAST		Global Forwarding		All Other and Corporate		Total
2020	$	250	$	28,023	$	610	$	28,883
2021	250		14,502		610		15,362
2022	250		14,502		610		15,362
2023	250		11,930		610		12,790
2024	167		3,648		610		4,425
Thereafter	—		2,771		863		3,634
Total							$	80,456

FAIR VALUE MEASUREMENT	12 Months Ended
FAIR VALUE MEASUREMENT	Dec. 31, 2019
Fair Value Disclosures [Abstract]
FAIR VALUE MEASUREMENT	FAIR VALUE MEASUREMENT Accounting guidance on fair value measurements for certain financial assets and liabilities requires that assets and liabilities carried at fair value be classified and disclosed in one of the following three categories: •Level 1-Quoted market prices in active markets for identical assets or liabilities. •Level 2-Observable market-based inputs or unobservable inputs that are corroborated by market data. •Level 3-Unobservable inputs reflecting the reporting entity’s own assumptions or external inputs from inactive markets. A financial asset or liability’s classification within the hierarchy is determined based on the lowest level of input that is significant to the fair value measurement. We had no Level 3 assets or liabilities as of and during the periods ended December 31, 2019, or December 31, 2018. There were no transfers between levels during the period.

- Definition

The entire disclosure for the fair value of financial instruments (as defined), including financial assets and financial liabilities (collectively, as defined), and the measurements of those instruments as well as disclosures related to the fair value of non-financial assets and liabilities. Such disclosures about the financial instruments, assets, and liabilities would include: (1) the fair value of the required items together with their carrying amounts (as appropriate); (2) for items for which it is not practicable to estimate fair value, disclosure would include: (a) information pertinent to estimating fair value (including, carrying amount, effective interest rate, and maturity, and (b) the reasons why it is not practicable to estimate fair value; (3) significant concentrations of credit risk including: (a) information about the activity, region, or economic characteristics identifying a concentration, (b) the maximum amount of loss the entity is exposed to based on the gross fair value of the related item, (c) policy for requiring collateral or other security and information as to accessing such collateral or security, and (d) the nature and brief description of such collateral or security; (4) quantitative information about market risks and how such risks are managed; (5) for items measured on both a recurring and nonrecurring basis information regarding the inputs used to develop the fair value measurement; and (6) for items presented in the financial statement for which fair value measurement is elected: (a) information necessary to understand the reasons for the election, (b) discussion of the effect of fair value changes on earnings, (c) a description of [similar groups] items for which the election is made and the relation thereof to the balance sheet, the aggregate carrying value of items included in the balance sheet that are not eligible for the election; (7) all other required (as defined) and desired information.

+ References + Details

FINANCING ARRANGEMENTS

12 Months Ended

Dec. 31, 2019

Debt Disclosure [Abstract]

FINANCING ARRANGEMENTS

The components of our short-term and long-term debt and the associated interest rates were as follows (dollars in thousands):


	Average interest rate as of							Carrying value as of
	December 31, 2019		December 31, 2018		Maturity	December 31, 2019		December 31, 2018
Revolving credit facility	—	%	3.64	%	October 2023	$	—	$	5,000
Senior Notes, Series A	3.97	%	3.97	%	August 2023	175,000		175,000
Senior Notes, Series B	4.26	%	4.26	%	August 2028	150,000		150,000
Senior Notes, Series C	4.60	%	4.60	%	August 2033	175,000		175,000
Receivables securitization facility⁽¹⁾	2.41	%	3.15	%	December 2020	142,885		249,744
Senior Notes ⁽¹⁾	4.20	%	4.20	%	April 2028	592,448		591,608
Total debt						1,235,333		1,346,352
Less: Current maturities and short-term borrowing						(142,885)		(5,000)
Long-term debt						$	1,092,448	$	1,341,352

________________________________

⁽¹⁾Net of unamortized discounts and issuance costs.

SENIOR UNSECURED REVOLVING CREDIT FACILITY

We have a senior unsecured revolving credit facility (the "Credit Agreement") with a total availability of $1 billion and a maturity date of October 24, 2023. Borrowings under the Credit Agreement generally bear interest at a variable rate determined by a pricing schedule or the base rate (which is the highest of (a) the administrative agent's prime rate, (b) the federal funds rate plus 0.50 percent, or (c) the sum of one-month LIBOR plus a specified margin). As of December 31, 2019, the variable rate equaled LIBOR plus 1.13 percent. In addition, there is a commitment fee on the average daily undrawn stated amount under each letter of credit issued under the facility ranging from 0.075 percent to 0.200 percent. The recorded amount of borrowings outstanding approximates fair value because of the short maturity period of the debt; therefore, we consider these borrowings to be a Level 2 financial liability.

The Credit Agreement contains various restrictions and covenants that require us to maintain certain financial ratios, including a maximum leverage ratio of 3.50 to 1.00. The Credit Agreement also contains customary events of default. If an event of default under the Credit Agreement occurs and is continuing, then the administrative agent may declare any outstanding obligations under the Credit Agreement to be immediately due and payable. In addition, if we become the subject of voluntary or involuntary proceedings under any bankruptcy, insolvency, or similar law, then any outstanding obligations under the Credit Agreement will automatically become immediately due and payable.

NOTE PURCHASE AGREEMENT

On August 23, 2013, we entered into a Note Purchase Agreement with certain institutional investors (the “Purchasers”). On August 27, 2013, the Purchasers purchased an aggregate principal amount of $500 million of our Senior Notes, Series A, Senior Notes Series B, and Senior Notes Series C, collectively (the “Notes”). Interest on the Notes is payable semi-annually in arrears. The fair value of the Notes approximated $539.3 million at December 31, 2019. We estimate the fair value of the Notes primarily using an expected present value technique, which is based on observable market inputs using interest rates currently available to companies of similar credit standing for similar terms and remaining maturities, and considering our own risk. If the Notes were recorded at fair value, they would be classified as Level 2.

The Note Purchase Agreement contains various restrictions and covenants that require us to maintain certain financial ratios, including a maximum leverage ratio of 3.00 to 1.00, a minimum interest coverage ratio of 2.00 to 1.00, and a maximum consolidated priority debt to consolidated total asset ratio of 15 percent.

The Note Purchase Agreement provides for customary events of default. The occurrence of an event of default would permit certain Purchasers to declare certain Notes then outstanding to be immediately due and payable. Under the terms of the Note Purchase Agreement, the Notes are redeemable, in whole or in part, at 100 percent of the principal amount being redeemed together with a “make-whole amount” (as defined in the Note Purchase Agreement), and accrued and unpaid interest with respect to each Note. The obligations of the company under the Note Purchase Agreement and the Notes are guaranteed by

C.H. Robinson Company, a Delaware corporation and a wholly-owned subsidiary of the company, and by C.H. Robinson Company, Inc., a Minnesota corporation and an indirect wholly-owned subsidiary of the company.

U.S. TRADE ACCOUNTS RECEIVABLE SECURITIZATION

On April 26, 2017, we entered into a receivables purchase agreement and related transaction documents with The Bank of Tokyo-Mitsubishi UFJ, Ltd., New York Branch and Wells Fargo Bank, N.A. to provide a receivables securitization facility (the “Receivables Securitization Facility”). On December 17, 2018, we entered into an amendment on the Receivables Securitization Facility which changed the lending parties to Wells Fargo Bank, N.A. and Bank of America, N.A. and extended the maturity date from April 26, 2019, to December 17, 2020. The Receivables Securitization Facility is based on the securitization of our U.S. trade accounts receivable and provides funding of up to $250 million. The interest rate on borrowings under the Receivables Securitization Facility is based on 30 day LIBOR plus a margin. There is also a commitment fee we are required to pay on any unused portion of the facility. The Receivables Securitization Facility expires on December 17, 2020, unless extended by the parties and is recorded as a current liability as of December 31, 2019. The recorded amount of borrowings outstanding on the Receivables Securitization Facility approximates fair value because it can be redeemed on short notice and the interest rate floats. We consider these borrowings to be a Level 2 financial liability.

The Receivables Securitization Facility contains various customary affirmative and negative covenants, and it also contains customary default and termination provisions which provide for acceleration of amounts owed under the Receivables Securitization Facility upon the occurrence of certain specified events.

SENIOR NOTES

On April 9, 2018, we issued senior unsecured notes ("Senior Notes") through a public offering. The Senior Notes bear an annual interest rate of 4.20 percent payable semi-annually on April 15 and October 15, until maturity on April 15, 2028. The proceeds from the Senior Notes were utilized to pay down the balance on our Credit Agreement. Taking into effect the amortization of the original issue discount and all underwriting and issuance expenses, the Senior Notes have an effective yield to maturity of approximately 4.39 percent per annum. The fair value of the Senior Notes, excluding debt discounts and issuance costs, approximated $659.9 million as of December 31, 2019, based primarily on the market prices quoted from external sources. The carrying value of the Senior Notes was $592.4 million as of December 31, 2019. If the Senior Notes were measured at fair value in the financial statements, they would be classified as Level 2 in the fair value hierarchy.

We may redeem the Senior Notes, in whole or in part, at any time and from time to time prior to their maturity at the applicable redemption prices described in the Senior Notes. Upon the occurrence of a “change of control triggering event” as defined in the Senior Notes (generally, a change of control of us accompanied by a reduction in the credit rating for the Senior Notes), we will generally be required to make an offer to repurchase the Senior Notes from holders at 101 percent of their principal amount plus accrued and unpaid interest to the date of repurchase.

The Senior Notes were issued under an indenture that contains covenants imposing certain limitations on our ability to incur liens, enter into sales and leaseback transactions and consolidate, merge or transfer substantial all of our assets and those of our subsidiaries on a consolidated basis. It also provides for customary events of default (subject in certain cases to customary grace and cure periods), which include among other things nonpayment, breach of covenants in the indenture, and certain events of bankruptcy and insolvency. If an event of default occurs and is continuing with respect to the Senior Notes, the trustee or holders of at least 25 percent in principal amount outstanding of the Senior Notes may declare the principal and the accrued and unpaid interest, if any, on all of the outstanding Senior Notes to be due and payable. These covenants and events of default are subject to a number of important qualifications, limitations, and exceptions that are described in the indenture. The indenture does not contain any financial ratios or specified levels of net worth or liquidity to which we must adhere.

As of December 31, 2019, we were in compliance with, or have secured waivers of, all of the covenants under the Credit Agreement, Note Purchase Agreement, Receivables Securitization Facility, and Senior Notes.

INCOME TAXES

12 Months Ended

Dec. 31, 2019

Income Tax Disclosure [Abstract]

INCOME TAXES

INCOME TAXESC.H. Robinson Worldwide, Inc. and its 80 percent (or more) owned U.S. subsidiaries file a consolidated federal income tax return. We file unitary or separate state returns based on state filing requirements. With few exceptions, we are no longer subject to audits of U.S. federal, state and local, or non-U.S. income tax returns before 2012. We are currently under an Internal Revenue Service audit for the 2015-2017 tax years.

On December 22, 2017, the U.S. government enacted comprehensive tax legislation commonly referred to as the Tax Cuts and Jobs Act (the “Tax Act”). The Tax Act made broad and complex changes to the U.S. tax code, including but not limited to, reducing the U.S. federal corporate tax rate from 35 percent to 21 percent and requiring companies to pay a one-time transition tax on certain unrepatriated earnings of foreign subsidiaries and adding new rules for Global Intangible Low-tax Income (“GILTI”) and Foreign Derived Intangible Income (“FDII”). Although enacted more than two years ago, regulatory guidance on the application of FDII has not been finalized. We have included the tax impact of both GILTI and FDII in our income tax expense for the twelve months ended December 31, 2019, based on our understanding of the rules available at the time of this filing. However, our calculations could be impacted by future regulations as guidance is finalized. We will continue to monitor any new guidance related to FDII and determine any impact it may have on our calculations.

In 2019 we removed our assertion, except for regarding the working capital of our largest China subsidiary, that the unremitted earnings of our foreign subsidiaries were permanently reinvested. Following the removal of that assertion, we recorded tax expense of $13.9 million related to foreign withholding taxes paid and accrued during the fourth quarter of 2019. That expense was partially offset by tax benefits of $11.1 million related to excess foreign tax credits, and a tax benefit of $1.8 million related to foreign exchange losses on previously taxed income. If we repatriated all foreign earnings that are still considered to be permanently reinvested, the estimated effect on income taxes payable would be an increase of approximately $3.9 million as of December 31, 2019.

Income before provision for income taxes consisted of (in thousands):


	2019		2018		2017
Domestic	$	649,742	$	738,927	$	638,718
Foreign	92,515		141,346		89,745
Total	$	742,257	$	880,273	$	728,463

A reconciliation of the beginning and ending amount of unrecognized tax benefits, excluding interest and penalties, is as follows (in thousands):


	2019		2018		2017
Unrecognized tax benefits, beginning of period	$	31,515	$	31,806	$	12,268
Additions based on tax positions related to the current year	2,212		—		4,014
Additions for tax positions of prior years	2,148		1,662		16,713
Reductions for tax positions of prior years	—		(263)		—
Lapse in statute of limitations	(1,703)		(1,394)		(1,189)
Settlements	(234)		(296)		—
Unrecognized tax benefits, end of the period	$	33,938	$	31,515	$	31,806

Income tax expense considers amounts which may be needed to cover exposures for open tax years. We do not expect any material impact related to open tax years; however, actual settlements may differ from amounts accrued.

As of December 31, 2019, we had $39.9 million of unrecognized tax benefits and related interest and penalties, all of which would affect our effective tax rate if recognized. We are not aware of any tax positions for which it is reasonably possible that the total amount of unrecognized tax benefit will significantly increase or decrease in the next 12 months. The total liability for unrecognized tax benefits is expected to decrease by approximately $3.1 million in the next 12 months due to lapsing of statutes.

We recognize interest and penalties related to uncertain tax positions in the provision for income taxes. During the years ended December 31, 2019, 2018, and 2017, we recognized approximately $1.0 million, $1.0 million, and $0.7 million, respectively, in interest and penalties. We had approximately $6.0 million and $6.5 million for the payment of interest and penalties related to uncertain tax positions accrued within noncurrent income taxes payable as of December 31, 2019 and 2018. These amounts are not included in the reconciliation above.

The components of the provision for income taxes consist of the following for the years ended December 31 (in thousands):


	2019		2018		2017
Tax provision:
Federal	$	106,009	$	152,627	$	189,708
State	25,788		38,626		29,320
Foreign	35,899		39,830		32,638
	167,696		231,083		251,666
Deferred provision (benefit):
Federal	1,554		(11,969)		(21,389)
State	316		(3,176)		(3,048)
Foreign	(4,277)		(170)		(3,659)
	(2,407)		(15,315)		(28,096)
Total provision	$	165,289	$	215,768	$	223,570

A reconciliation of the provision for income taxes using the statutory federal income tax rate to our effective income tax rate for the years ended December 31, is as follows:


	2019		2018		2017
Federal statutory rate	21.0	%	21.0	%	35.0	%
State income taxes, net of federal benefit	2.8		3.3		2.6
Tax Act impact	—		0.4		(1.7)
Section 199 deduction	—		—		(2.8)
Share-based payment awards	(0.9)		(0.7)		(1.9)
Excess foreign tax credits	(1.5)		—		—
Foreign	1.7		0.6		(0.9)
Other	(0.8)		(0.1)		0.4
Effective income tax rate	22.3	%	24.5	%	30.7	%

Deferred tax assets (liabilities) are comprised of the following at December 31 (in thousands):


	2019		2018
Deferred tax assets:
Lease liabilities	$	77,879	$	—
Compensation	54,226		57,666
Accrued expenses	23,179		27,683
Receivables	5,086		8,093
Other	7,417		6,004
Deferred tax liabilities:
Right-of-use assets	(75,352)		—
Intangible assets	(73,166)		(77,059)
Accrued revenue	(14,893)		(19,571)
Prepaid assets	(4,660)		(5,798)
Long-lived assets	(15,134)		(15,615)
Other	(10,873)		(7,167)
Net deferred tax liabilities	$	(26,291)	$	(25,764)

We had foreign net operating loss carryforwards with a tax effect of $11.1 million as of December 31, 2019, and $8.1 million as of December 31, 2018. The net operating loss carryforwards will expire at various dates from 2020 to 2025, with certain jurisdictions having indefinite carryforward terms. We continually monitor and review the foreign net operating loss carryforwards to determine the ability to realize the deferred tax assets associated with the foreign net operating loss carryforwards. As of December 31, 2019, and 2018, we have recorded a valuation allowance of $8.5 million and $6.4 million against the deferred tax asset related to the foreign operating loss carryforwards.

CAPITAL STOCK AND STOCK AWARD PLANS

12 Months Ended

Dec. 31, 2019

Share-based Payment Arrangement [Abstract]

CAPITAL STOCK AND STOCK AWARD PLANS

PREFERRED STOCK. Our Certificate of Incorporation authorizes the issuance of 20,000,000 shares of preferred stock, par value $0.10 per share. There are no shares of preferred stock outstanding. The preferred stock may be issued by resolution of our Board of Directors at any time without any action of the stockholders. The Board of Directors may issue the preferred stock in one or more series and fix the designation and relative powers. These include voting powers, preferences, rights, qualifications, limitations, and restrictions of each series. The issuance of any such series may have an adverse effect on the rights of holders of common stock and may impede the completion of a merger, tender offer, or other takeover attempt.

COMMON STOCK. Our Certificate of Incorporation authorizes 480,000,000 shares of common stock, par value $0.10 per share. Subject to the rights of preferred stock which may from time to time be outstanding, holders of common stock are entitled to receive dividends out of funds legally available, when and if declared by the Board of Directors, and to receive their share of the net assets of the company legally available for distribution upon liquidation or dissolution.

For each share of common stock held, stockholders are entitled to one vote on each matter to be voted on by the stockholders, including the election of directors. Holders of common stock are not entitled to cumulative voting. The stockholders do not have preemptive rights. All outstanding shares of common stock are fully paid and nonassessable.

STOCK AWARD PLANS. Stock-based compensation cost is measured at the grant date based on the value of the award and is recognized as expense as it vests. A summary of our total compensation expense recognized within personnel expenses in our consolidated statements of operations and comprehensive income for stock-based compensation is as follows (in thousands):


	2019		2018		2017
Stock options	$	16,073	$	23,374	$	10,109
Stock awards	20,170		61,826		29,217
Company expense on ESPP discount	2,840		2,591		2,479
Total stock-based compensation expense	$	39,083	$	87,791	$	41,805

On May 9, 2019, our shareholders approved an amendment and restatement of our 2013 Equity Incentive Plan ("the Plan") to increase the number of shares authorized for award by 4,000,000 shares. The Plan allows us to grant certain stock awards, including stock options at fair market value and performance shares and restricted stock units, to our key employees and outside directors. At the time our shareholders approved adding additional shares to the plan, a maximum of 17,041,803 shares are available to be granted under this plan. Approximately 5,300,634 shares were available for stock awards under this plan as of December 31, 2019. Shares subject to awards that expire or are canceled without delivery of shares or that are settled in cash, generally become available again for issuance under the plan.

We awarded performance-based stock options to certain key employees during years prior to 2015. These options were subject to certain vesting requirements over a five-year period, based on the company’s earnings growth. These awards are no longer eligible for incremental vesting after 2019. Any options remaining unvested at the end of the five-year vesting period are forfeited to the company. Although participants can exercise options via a stock swap exercise, we do not issue reloads (restoration options) on the grants.

The following schedule summarizes stock option activity in the plans. All outstanding unvested options as of December 31, 2019, relate to time-based grants from 2015 through 2019.


	Options	Weighted Average Exercise Price		Aggregate Intrinsic Value (in thousands)		Average Remaining Life (years)
Outstanding at December 31, 2018	7,822,514	$	74.42	$	85,222	7.2
Grants	151,040	82.46
Exercised	(725,685)	65.58
Forfeitures	(197,677)	77.87
Outstanding at December 31, 2019	7,050,192	$	75.40	$	44,067	6.4

Vested at December 31, 2019	4,507,070	$	71.17			5.6
Exercisable at December 31, 2019	4,507,070	$	71.17			5.6

As of December 31, 2019, unrecognized compensation expense related to stock options was $40.4 million. The amount of future expense to be recognized will be based on the passage of time and the employees' continued employment.

Additional potential dilutive stock options totaling 3,348,501 for 2019 have been excluded from our diluted net income per share calculations because these securities’ exercise prices were anti-dilutive (e.g., greater than the average market price of our common stock).

Information on the intrinsic value of options exercised is as follows (in thousands):


2019	$	15,862
2018	16,209
2017	6,026

We have awarded stock options to certain key employees that vest primarily based on their continued employment. The value of these awards is established by the market price on the date of the grant, discounted for post-vesting holding restrictions, calculated using the Black-Scholes option pricing model and is being expensed over the vesting period of the award. The following table summarizes these unvested stock option grants as of December 31, 2019:


First Vesting Date	Last Vesting Date	Options Granted, Net of Forfeitures	Weighted Average Grant Date Fair Value		Unvested Options
December 31, 2016	December 31, 2020	1,421,432	$	12.66	280,033
December 31, 2017	December 31, 2021	1,238,090	12.60		484,683
December 31, 2018	December 31, 2022	1,447,294	14.25		855,028
December 31, 2019	December 31, 2023	1,159,662	20.13		923,378
		5,266,478	$	14.73	2,543,122

We granted an additional 1,660,548 options on February 5, 2020. These awards had a weighted average exercise price of $72.74 and a weighted average grant date fair value of $13.88. These awards will vest over a five-year period with a first vesting date of December 31, 2020.

Determining Fair Value

We estimated the fair value of stock options granted using the Black-Scholes option pricing model. We estimate the fair value of restricted shares and units using the Black-Scholes option pricing model-protective put method. A description of significant assumptions used to determine the risk-free interest rate, dividend yield, expected volatility, and expected term are as follows:

Risk-Free Interest Rate-The risk-free interest rate was based on the implied yield available on U.S. Treasury zero-coupon issues at the date of grant with a term equal to the expected term.

Dividend Yield-The dividend yield assumption is based on our history of dividend payouts.

Expected Volatility-Expected volatility was determined based on implied volatility of our traded options and historical volatility of our stock price.

Expected Term-Expected term represents the period that our stock-based awards are expected to be outstanding and was determined based on historical experience and anticipated future exercise patterns, giving consideration to the contractual terms of unexercised stock-based awards.

The fair value per option was estimated using the Black-Scholes option pricing model with the following assumptions:


	2019 Grants		2018 Grants		2017 Grants
Weighted-average risk-free interest rate	2.1%		3.1%		2.3%
Expected dividend yield	2.0%		2.0%		2.5%
Weighted-average volatility	25%		25%		20%
Expected term (in years)	6.08		6.08		6.20
Weighted average fair value per option	$	17.52	$	20.52	$	14.23

STOCK AWARDS. We have awarded performance-based and time-based restricted shares and restricted stock units to certain key employees and non-employee directors. Performance-based awards are subject to certain vesting requirements over a five-year period, based on the company’s earnings growth. Time-based awards vest primarily based on the passage of time and the employee's continued employment. The awards also contain restrictions on the awardees’ ability to sell or transfer vested awards for a specified period of time. The fair value of these awards is established based on the market price on the date of grant, discounted for post-vesting holding restrictions. The discounts on outstanding grants vary from 12 percent to 22 percent and are calculated using the Black-Scholes option pricing model-protective put method. Changes in measured stock price volatility and interest rates are the primary reasons for changes in the discount. These grants are being expensed based on the terms of the awards.

The following table summarizes our unvested performance-based restricted shares and restricted stock unit grants as of December 31, 2019:


	Number of Restricted Shares and Restricted Stock Units	Weighted Average Grant Date Fair Value
Unvested at December 31, 2018	846,170	$	68.35
Granted	38,340	68.10
Vested	—	—
Forfeitures	(42,717)	63.24
Unvested at December 31, 2019	841,793	$	68.68

The following table summarizes performance based restricted shares and restricted stock units by vesting period:


First Vesting Date	Last Vesting Date	Performance Shares and Stock Units Granted, Net of Forfeitures	Weighted Average Grant Date Fair Value⁽¹⁾		Unvested Performance Shares and Restricted Stock Units
December 31, 2016	December 31, 2020	388,578	$	51.88	138,268
December 31, 2017	December 31, 2021	338,693	64.91		161,722
December 31, 2018	December 31, 2022	310,713	74.26		176,265
December 31, 2019	December 31, 2023	365,538	73.82		365,538
		1,403,522	$	65.59	841,793

________________________________

⁽¹⁾Amount shown is the weighted average grant date fair value of performance-based restricted shares and restricted stock units granted, net of forfeitures.

We granted an additional 405,776 performance-based restricted shares and restricted stock units on February 5, 2020. These awards had a weighted average grant date fair value of $59.34 and will vest over a five-year period with a first vesting date of December 31, 2020.

The following table summarizes our unvested time-based restricted share and restricted stock unit grants as of December 31, 2019:


	Number of Restricted Shares and Stock Units	Weighted Average Grant Date Fair Value
Unvested at December 31, 2018	926,692	$	67.08
Granted	40,309	72.07
Vested	(291,318)	63.93
Forfeitures	(61,242)	67.66
Unvested at December 31, 2019	614,441	$	68.76

We granted an additional 329,586 time-based restricted shares and restricted stock units on February 5, 2020. These awards had a weighted average grant date fair value of $59.34 and will vest over a five-year period with a first vesting date of December 31, 2020.

A summary of the fair value of stock awards vested (in thousands):


2019	$	20,170
2018	61,826
2017	29,217

As of December 31, 2019, there was unrecognized compensation expense of $99.3 million related to previously granted stock awards. The amount of future expense to be recognized will be based on the company’s earnings growth and the continued employment of certain key employees.

EMPLOYEE STOCK PURCHASE PLAN. Our 1997 Employee Stock Purchase Plan allows our employees to contribute up to $10,000 of their annual cash compensation to purchase company stock. Purchase price is determined using the closing price on the last day of the quarter discounted by 15 percent. Shares are vested immediately. The following is a summary of the employee stock purchase plan activity (dollar amounts in thousands):


	Shares Purchased By Employees	Aggregate Cost to Employees		Expense Recognized By the Company
2019	224,596	$	16,093	$	2,840
2018	191,823	14,682		2,591
2017	215,613	14,048		2,479

SHARE REPURCHASE PROGRAMS. During 2013, our Board of Directors authorized a share repurchase program that allows the Company to repurchase 15,000,000 shares. That program was completed in September 2018. In May 2018, the Board of Directors authorized a share repurchase program that allows the Company to repurchase 15,000,000 shares of our common stock. The activity under these authorizations is as follows (dollar amounts in thousands):


	Shares Repurchased	Total Value of Shares Repurchased
2017 Repurchases	2,426,407	$	179,985
2018 Repurchases	3,319,077	303,492
2019 Repurchases	3,434,102	306,444

As of December 31, 2019, there were 9,993,683 shares remaining for repurchase under the current authorization.

COMMITMENTS AND CONTINGENCIES

12 Months Ended

Dec. 31, 2019

Commitments and Contingencies Disclosure [Abstract]

COMMITMENTS AND CONTINGENCIES

EMPLOYEE BENEFIT PLANS. We offer a defined contribution plan, which qualifies under section 401(k) of the Internal Revenue Code and covers all eligible U.S. employees. We can also elect to make matching contributions to the plan. Annual discretionary contributions may also be made to the plan. Defined contribution plan expense, including matching contributions, was approximately (in thousands):


2019	$	42,491
2018	43,172
2017	27,530

We have committed to a defined contribution match of six percent of eligible compensation in 2020. We contributed a defined contribution match of six percent in 2019 and four percent in both 2018 and 2017. We made a discretionary profit-sharing contribution of two percent of total recognized compensation for eligible participants in 2018. Following the 2018 contribution, we amended the plan and terminated the discretionary profit-sharing program.

LEASE COMMITMENTS. We maintain operating leases for office space, warehouses, office equipment, and a small number of intermodal containers. See Note 11, Leases, for further information.

LITIGATION. We are not subject to any pending or threatened litigation other than routine litigation arising in the ordinary course of our business operations, including certain contingent auto liability cases as of December 31, 2019. For some legal proceedings, we have accrued an amount that reflects the aggregate liability deemed probable and estimable, but this amount is not material to our consolidated financial position, results of operations, or cash flows. Because of the preliminary nature of many of these proceedings, the difficulty in ascertaining the applicable facts relating to many of these proceedings, the inconsistent treatment of claims made in many of these proceedings, and the difficulty of predicting the settlement value of many of these proceedings, we are not able to estimate an amount or range of any reasonably possible additional losses. However, based upon our historical experience, the resolution of these proceedings is not expected to have a material effect on our consolidated financial position, results of operations, or cash flows.

ACQUISITIONS

12 Months Ended

Dec. 31, 2019

Business Combinations [Abstract]

ACQUISITIONS

On May 22, 2019, we acquired all of the outstanding shares of Dema Service S.p.A. (“Dema Service”) to strengthen our existing footprint in Italy. Total purchase consideration, net of cash acquired was $14.2 million, which was paid in cash.

Identifiable intangible assets and estimated useful lives are as follows (dollars in thousands):


	Estimated Life (years)
Customer relationships	7	$	4,252

There was $7.8 million of goodwill recorded related to the acquisition of Dema Service. The Dema Service goodwill is a result of acquiring and retaining the Dema Service workforce and expected synergies from integrating its business into ours. Purchase accounting is considered substantially complete. No goodwill was recognized for Italian tax purposes from the acquisition. The results of operations of Dema Service have been included as part of the All Other and Corporate segment in our consolidated financial statements since May 23, 2019.

On February 28, 2019, we acquired all of the outstanding shares of The Space Cargo Group (“Space Cargo”) for the purpose of expanding our presence and capabilities in Spain and Colombia. Total purchase consideration, net of cash acquired, was $45.0 million, which was paid in cash.

Identifiable intangible assets and estimated useful lives are as follows (dollars in thousands):


	Estimated Life (years)
Customer relationships	7	$	16,439

There was $25.9 million of goodwill recorded related to the acquisition of Space Cargo. The Space Cargo goodwill is a result of acquiring and retaining the Space Cargo workforce and expected synergies from integrating its business into ours. Purchase accounting is considered substantially complete. No goodwill was recognized for Spanish tax purposes from the acquisition. The results of operations of Space Cargo have been included as part of the Global Forwarding segment in our consolidated financial statements since March 1, 2019.

On August 31, 2017, we acquired all of the outstanding shares of Milgram & Company Ltd. ("Milgram") for the purpose of expanding our global presence and bringing additional capabilities and expertise to our portfolio. Total purchase consideration, net of cash acquired, was $47.3 million, which was paid in cash. We used advances under the Credit Agreement to fund part of the cash consideration.

Identifiable intangible assets and estimated useful lives are as follows (dollars in thousands):


	Estimated Life (years)
Customer relationships	7	$	14,004

There was $28.3 million of goodwill recorded related to the acquisition of Milgram. The Milgram goodwill is a result of acquiring and retaining the Milgram existing workforce and expected synergies from integrating its business into ours. Purchase accounting is considered final. No goodwill was recognized for Canadian tax purposes from the acquisition. The results of operations of Milgram have been included primarily within our Global Forwarding segment in our consolidated financial statements since September 1, 2017.

On January 28, 2020, we entered into a definitive agreement to acquire Prime Distribution Services, a leading provider of retail consolidation services in North America for approximately $225 million in cash. The agreement is subject to certain customary closing conditions, including regulatory approval.

SEGMENT REPORTING

12 Months Ended

Dec. 31, 2019

Segment Reporting [Abstract]

SEGMENT REPORTING

On January 1, 2019, we reorganized our enterprise transportation services structure to combine our NAST and Robinson Fresh transportation networks. The newly combined transportation network will be managed by and reported under the NAST reportable segment. We have determined that the remaining Robinson Fresh segment no longer meets the requirements of a reportable segment and will be included in the All Other and Corporate reportable segment. Prior period information has been reclassified to conform with this presentation. Our reportable segments are based on our method of internal reporting, which generally segregates the segments by service line and the primary services they provide to our customers. We identify two reportable segments as follows:

•North American Surface Transportation: NAST provides freight transportation services across North America through a network of offices in the United States, Canada, and Mexico. The primary services provided by NAST are truckload, less than truckload ("LTL"), and intermodal.

•Global Forwarding: Global Forwarding provides global logistics services through an international network of offices in North America, Asia, Europe, Oceania, and South America and also contracts with independent agents worldwide. The primary services provided by Global Forwarding include ocean freight services, air freight services, and customs brokerage.

•All Other and Corporate: All Other and Corporate includes our Robinson Fresh and Managed Services segments, as well as Other Surface Transportation outside of North America and other miscellaneous revenues and unallocated corporate expenses. Robinson Fresh provides sourcing services including the buying, selling, and marketing of fresh fruits, vegetables, and other perishable items. Managed Services provides Transportation Management Services, or Managed TMS^®. Other Surface Transportation revenues are primarily earned by our Europe Surface Transportation segment. Europe Surface Transportation provides services similar to NAST across Europe.

The internal reporting of segments is defined, based in part, on the reporting and review process used by our chief operating decision maker ("CODM"), our Chief Executive Officer. The accounting policies of our reporting segments are the same as those described in the summary of significant accounting policies. We do not report our intersegment revenues by reportable segment to our CODM and do not believe they are a meaningful metric for evaluating the performance of our reportable segments.

Reportable segment information as of, and for the years ended, December 31, 2019, 2018, and 2017 is as follows (dollars in thousands):


	NAST		Global Forwarding		All Other and Corporate		Consolidated
Twelve Months Ended December 31, 2019
Total Revenues	$	11,283,692	$	2,327,913	$	1,697,903	$	15,309,508
Net Revenues	1,797,369		533,976		254,965		2,586,310
Income (loss) from operations	722,763		80,527		(13,314)		789,976
Depreciation and amortization	24,508		36,720		39,221		100,449
Total assets ⁽¹⁾	2,550,010		1,021,592		1,069,458		4,641,060
Average headcount	7,354		4,766		3,431		15,551

________________________________

⁽¹⁾ All cash and cash equivalents and certain owned properties are included in All Other and Corporate.


	NAST⁽¹⁾		Global Forwarding		All Other and Corporate⁽¹⁾		Consolidated
Twelve Months Ended December 31, 2018
Total Revenues	$	12,346,757	$	2,487,744	$	1,796,671	$	16,631,172
Net Revenues	1,906,261		543,906		255,068		2,705,235
Income (loss) from operations	821,844		91,626		(1,387)		912,083
Depreciation and amortization	25,290		35,148		36,291		96,729
Total assets⁽²⁾	2,567,120		969,736		890,556		4,427,412
Average headcount	7,387		4,711		3,106		15,204

________________________________

⁽¹⁾ Amounts have been reclassified to reflect the segment reorganization announced in the first quarter of 2019.

⁽²⁾All cash and cash equivalents and certain owned properties are included in All Other and Corporate.


	NAST⁽¹⁾		Global Forwarding		All Other and Corporate⁽¹⁾		Consolidated
Twelve Months Ended December 31, 2017
Total Revenues	$	10,728,835	$	2,140,987	$	1,999,558	$	14,869,380
Net Revenues	1,626,174		485,280		256,596		2,368,050
Income from operations	661,108		91,842		22,169		775,119
Depreciation and amortization	23,866		33,308		35,803		92,977
Total assets ⁽²⁾	2,506,137		821,182		908,515		4,235,834
Average headcount	7,316		4,310		3,061		14,687

________________________________

⁽¹⁾ Amounts have been reclassified to reflect the segment reorganization announced in the first quarter of 2019.

⁽²⁾All cash and cash equivalents and certain owned properties are included in All Other and Corporate.

The following table presents our total revenues (based on location of the customer) and long-lived assets (including intangible and other assets) by geographic regions (in thousands):


	For the year ended December 31,
	2019		2018		2017
Total revenues
United States	$	13,143,522	$	14,370,454	$	12,865,087
Other locations	2,165,986		2,260,718		2,004,293
Total revenues	$	15,309,508	$	16,631,172	$	14,869,380


	As of December 31,
	2019⁽¹⁾		2018		2017
Long-lived assets
United States	$	489,129	$	321,766	$	335,072
Other locations	206,567		83,657		107,140
Total long-lived assets	$	695,696	$	405,423	$	442,212

________________________________

⁽¹⁾ Includes $216.4 million and $94.4 million of right-of-use lease assets within the United States and other locations, respectively.

REVENUE FROM CONTRACTS WITH CUSTOMERS

12 Months Ended

Dec. 31, 2019

Revenue from Contract with Customer [Abstract]

REVENUE FROM CONTRACTS WITH CUSTOMERS

We adopted Accounting Standards Update ("ASU") 2014-09, Revenue from Contracts with Customers, as of January 1, 2018 using the modified retrospective transition method. The standard outlines a five-step model whereby revenue is recognized as performance obligations within a customer contract are satisfied which changed the timing of revenue recognition for our transportation business from at delivery to over the transit period as our performance obligations are completed. The comparative information for the year ended December 31, 2017 has not been restated and continues to be reported under ASC 605, Revenue Recognition.

The impact of adoption of ASU 2014-09 on our consolidated statements of operations for the years ended December 31, 2019 and 2018, was as follows (dollars in thousands).


	Twelve Months Ended December 31, 2019
	As reported		Balances without adoption of ASU 2014-09		Effect of change higher / (lower)
Income Statement
Revenues:
Transportation	$	14,322,295	$	14,336,820	$	(14,525)
Sourcing ⁽¹⁾	987,213		1,128,208		(140,995)
Total revenues	15,309,508		15,465,028		(155,520)
Costs and expenses:
Purchased transportation and related services	11,839,433		11,848,665		(9,232)
Purchased products sourced for resale ⁽¹⁾	883,765		1,024,760		(140,995)
Personnel expenses	1,298,528		1,299,087		(559)
Other selling, general, and administrative expenses	497,806		497,806		—
Total costs and expenses	14,519,532		14,670,318		(150,786)
Income from operations	789,976		794,710		(4,734)
Interest and other expense	(47,719)		(47,719)		—
Income before provision for income taxes	742,257		746,991		(4,734)
Provision for income taxes	165,289		166,502		(1,213)
Net income	$	576,968	$	580,489	$	(3,521)

________________________________

⁽¹⁾We have identified certain customer contracts in our sourcing managed procurement business that changed from a principal to an agent relationship under the new standard. This change resulted in these contracts being recognized at the net amount we charge our customers but had no impact on income from operations.


	Twelve Months Ended December 31, 2018
	As reported		Balances without adoption of ASU 2014-09		Effect of change higher / (lower)
Income Statement
Revenues:
Transportation	$	15,515,921	$	15,462,328	$	53,593
Sourcing ⁽¹⁾	1,115,251		1,235,713		(120,462)
Total revenues	16,631,172		16,698,041		(66,869)
Costs and expenses:
Purchased transportation and related services	12,922,177		12,875,875		46,302
Purchased products sourced for resale ⁽¹⁾	1,003,760		1,124,222		(120,462)
Personnel expenses	1,343,542		1,343,159		383
Other selling, general, and administrative expenses	449,610		449,610		—
Total costs and expenses	15,719,089		15,792,866		(73,777)
Income from operations	912,083		905,175		6,908
Interest and other expense	(31,810)		(31,810)		—
Income before provision for income taxes	880,273		873,365		6,908
Provision for income taxes	215,768		213,882		1,886
Net income	$	664,505	$	659,483	$	5,022

________________________________

⁽¹⁾We have identified certain customer contracts in our sourcing managed procurement business that changed from a principal to an agent relationship under the new standard. This change resulted in these contracts being recognized at the net amount we charge our customers but had no impact on income from operations.

We typically do not receive consideration and amounts are not due from our customer prior to the completion of our performance obligations and as such contract liabilities as of December 31, 2019 and 2018, and revenue recognized in the twelve months ended December 31, 2019 and 2018, resulting from contract liabilities were not significant. Contract assets and accrued expenses - transportation expense fluctuate from period to period primarily based upon shipments in-transit at period and the timing of customer invoicing.

A summary of our total revenues disaggregated by major service line and timing of revenue recognition is presented below for each of our reportable segments for the twelve months ended December 31, 2019 and 2018, as follows (dollars in thousands):


	Twelve Months Ended December 31, 2019
	NAST		Global Forwarding		All Other and Corporate		Total
Major service lines:
Transportation and logistics services⁽¹⁾	$	11,283,692	$	2,327,913	$	710,690	$	14,322,295
Sourcing⁽²⁾	—		—		987,213		987,213
Total	$	11,283,692	$	2,327,913	$	1,697,903	$	15,309,508

	Twelve Months Ended December 31, 2018
	NAST		Global Forwarding		All Other and Corporate		Total
Major service lines:
Transportation and logistics services⁽¹⁾	$	12,346,757	$	2,487,744	$	681,420	$	15,515,921
Sourcing⁽²⁾	—		—		1,115,251		1,115,251
Total	$	12,346,757	$	2,487,744	$	1,796,671	$	16,631,172

________________________________

⁽¹⁾Transportation and logistics services performance obligations are completed over time.

⁽²⁾Sourcing performance obligations are completed at a point in time.

Approximately 92 percent and 91 percent of our total revenues for the twelve months ended December 31, 2019 and 2018, respectively, are attributable to arranging for the transportation of our customers’ freight for which we transfer control and satisfy our performance obligation over the requisite transit period. A days in transit output method is used to measure the progress of our performance as of the reporting date. We determine the transit period based upon the departure date and the delivery date, which may be estimated if delivery has not occurred as of the reporting date. Determining the transit period and how much of it has been completed as of the reporting date may require management to make judgments that affect the timing of revenue recognized. We have determined that revenue recognition over the transit period provides a faithful depiction of the transfer of goods and services to our customer as our obligation is performed over the transit period. The transaction price for our performance obligation under these arrangements is generally fixed and readily determinable upon contract inception and is not contingent upon the occurrence or non-occurrence of another event.

Approximately six percent and seven percent of our total revenues for the twelve months ended December 31, 2019 and 2018, respectively, are attributable to buying, selling, and/or marketing of produce including fresh fruits, vegetables, and other value-added perishable items. Total revenues for these transactions are recognized at a point in time upon completion of our performance obligation, which is generally when the produce is received by our customer. The transaction price for our performance obligation under these arrangements is generally fixed and readily determinable upon contract inception and is not contingent upon the occurrence or non-occurrence of another event.

Approximately two percent of our total revenues for the twelve months ended December 31, 2019 and 2018, respectively, are attributable to value-added logistics services, such as customs brokerage, fee-based managed services, warehousing services, small parcel, and supply chain consulting and optimization services. Total revenues for these services are recognized over time as we complete our performance obligation. Transaction price is determined and allocated to these performance obligations at their fixed fee or agreed upon rate multiplied by their associated measure of progress, which may be transactional volumes, labor hours, or time elapsed.

Practical Expedients - Upon the adoption of ASU 2014-09, we have determined that we qualify for certain practical expedients to facilitate the adoption of the standard. We have elected to expense incremental costs of obtaining customer contracts (i.e., sales commissions) due to the short duration of our arrangements as the amortization period of such amounts is expected to be less than one year. These amounts are included within personnel expenses in our consolidated statements of operations and comprehensive income. In addition, we do not disclose the aggregate amount of transaction price allocated to performance obligations that are unsatisfied as of the end of the period, as our contracts have an expected length of one year or less. Finally, for certain of our performance obligations such as fee-based managed services, supply chain consulting and optimization services, and warehousing services, we have recognized revenue in the amount for which we have the right to invoice our customer as we have determined this amount corresponds directly with the value provided to the customer for our performance completed to date.

LEASES

12 Months Ended

Dec. 31, 2019

Leases [Abstract]

LEASES

We adopted ASU 2016-02, Leases (Topic 842), as of January 1, 2019. Prior period information was not restated and continues to be presented under ASC 840, Leases. We elected the package of practical expedients permitted under the transition guidance within the new standard, which among other things, allowed us to not reassess existing contracts to determine if they contain a lease and to carry forward their historical lease classification upon transition. In addition, we have made a policy election to not apply the guidance of ASC 842 to leases with a term of 12 months or less as allowed by the standard. These leases are recognized as expense on a straight-line basis over the lease term.

Adoption of the new standard resulted in the recording of right-of-use lease assets and lease liabilities of $265.4 million and $273.3 million, respectively, as of January 1, 2019. The adoption of this standard did not materially impact our consolidated statements of operations or consolidated statements of cash flows.

We determine if our contractual agreements contain a lease at inception. A lease is identified when a contract allows us the right to control an identified asset for a period of time in exchange for consideration. Our lease agreements consist primarily of operating leases for office space, warehouses, office equipment, and a small number of intermodal containers. We do not have material financing leases. Frequently, we enter into contractual relationships with a wide variety of transportation companies for freight capacity, and utilize those relationships to efficiently and cost-effectively arrange the transport of our customers’ freight. These contracts typically have a term of 12 months or less and do not allow us to direct the use or obtain substantially all of the economic benefits of a specifically identified asset. Accordingly, these agreements are not considered leases.

Our operating leases are included on the consolidated balance sheets as right-of-use lease assets and lease liabilities. A right-of-use lease asset represents our right to use an underlying asset over the term of a lease, while a lease liability represents our obligation to make lease payments arising from the lease. Current and noncurrent lease liabilities are recognized at

commencement date at the present value of lease payments, including non-lease components, which consist primarily of common area maintenance charges. Right-of-use lease assets are also recognized at commencement date as the total lease liability plus prepaid rents and less any deferred rent liability that existed under ASC 840, Leases, upon transition. As our leases typically do not provide an implicit rate, we use our fully collateralized incremental borrowing rate based on the information available at commencement date in determining the present value of lease payments. The incremental borrowing rate is influenced by market interest rates, our credit rating, and lease term and as such, may differ for individual leases.

Our lease agreements typically do not contain variable lease payments, residual value guarantees, purchase options, or restrictive covenants. Many of our leases include the option to renew for a period of months to several years. The term of our leases may include the option to renew when it is reasonably certain that we will exercise that option although these occurrences are seldom. We have lease agreements with lease components (e.g., payments for rent) and non-lease components (e.g., payments for common area maintenance and parking), which are all accounted for as a single lease component.

In February 2020, we entered into a lease for warehouse space in Los Angeles, California which commences in February 2020 and is expected to result in a right-of-use lease asset and lease liability of approximately $38.7 million. There were no other material lease agreements that have not yet commenced that are expected to create significant rights or obligations as of December 31, 2019.

Information regarding lease expense, remaining lease term, discount rate, and other select lease information is presented below as of December 31, 2019, and for the twelve months ended December 31, 2019 (dollars in thousands):


Lease Costs	Twelve Months Ended December 31, 2019
Operating lease expense	$	68,489
Short-term lease expense	11,440
Total lease expense	$	79,929


Other Lease Information	Twelve Months Ended December 31, 2019
Operating cash outflows from operating leases	$	66,489
Right-of-use lease assets obtained in exchange for new lease liabilities⁽¹⁾	101,966

________________________________

⁽¹⁾The company obtained approximately $35.5 million of right-of-use lease assets in exchange for new lease liabilities related to a warehouse lease in Australia in the fourth quarter of 2019.


Lease Term and Discount Rate			As of December 31, 2019
Weighted average remaining lease term (in years)⁽¹⁾			7.8
Weighted average discount rate			3.4%

________________________________

⁽¹⁾The weighted average remaining lease term is significantly impacted by a 15-year lease related to office space in Chicago, IL, that commenced in 2018. Excluding this lease, the weighted average remaining lease term of our agreements is 5.2 years.

The maturity of lease liabilities as of December 31, 2019, were as follows (in thousands):


Maturity of Lease Liabilities	Operating Leases
2020	$	70,995
2021	60,839
2022	49,717
2023	36,722
2024	25,457
Thereafter	125,163
Total lease payments	368,893
Less: Interest	(48,169)
Present value of lease liabilities	$	320,724

Minimum future lease commitments under noncancelable lease agreements in excess of one year as of December 31, 2018, are as follows (in thousands):


2019	$	53,675
2020	47,680
2021	36,832
2022	27,644
2023	19,406
Thereafter	81,465
Total lease payments	$	266,702

In addition to minimum lease payments, we are typically responsible under our lease agreements to pay our pro rata share of maintenance expenses, common charges, and real estate taxes of the buildings in which we lease space. Under ASC 842 we have elected to account for non-lease components such as common area maintenance and parking as a single lease component.

CHANGES IN ACCUMULATED OTHER COMPREHENSIVE LOSS	12 Months Ended
CHANGES IN ACCUMULATED OTHER COMPREHENSIVE LOSS	Dec. 31, 2019
Stockholders' Equity Note [Abstract]
CHANGES IN ACCUMULATED OTHER COMPREHENSIVE LOSS	CHANGES IN ACCUMULATED OTHER COMPREHENSIVE LOSSAccumulated other comprehensive loss is included in the Stockholders’ investment on our consolidated balance sheets. The recorded balance at December 31, 2019, and December 31, 2018, was $76.1 million and $71.9 million, respectively, and is comprised solely of foreign currency adjustments.

RECENTLY ISSUED ACCOUNTING PRONOUNCEMENTS	12 Months Ended
RECENTLY ISSUED ACCOUNTING PRONOUNCEMENTS	Dec. 31, 2019
New Accounting Pronouncements and Changes in Accounting Principles [Abstract]
RECENTLY ISSUED ACCOUNTING PRONOUNCEMENTS	RECENTLY ISSUED ACCOUNTING PRONOUNCEMENTS RECENTLY ADOPTED ACCOUNTING STANDARDS In February 2016, the FASB issued ASU 2016-02, Leases (Topic 842). This update requires a lessee to recognize on the balance sheet a liability to make lease payments and a corresponding right-of-use asset. The guidance also requires certain qualitative and quantitative disclosures about the amount, timing, and uncertainty of cash flows arising from leases. In July 2018, the FASB issued ASU 2018-11, Leases (Topic 842): Targeted Improvements, which provides another transition method no longer requiring application to previously reported periods. Therefore, prior period balances were not restated. We adopted Topic 842 during 2019 using the modified retrospective approach and recognizing right-of-use assets and lease liabilities of $265.4 million and $273.3 million, respectively, on January 1, 2019. The adoption of this standard did not have a significant impact on our consolidated results of operations or consolidated statements of cash flows. Refer to Note 11, Leases, for further information. In February 2018, the FASB issued ASU 2018-02, Reclassification of Certain Tax Effects From Accumulated Other Comprehensive Income, which amends existing guidance for reporting comprehensive income to reflect changes resulting from the Tax Act. The amendment provides the option to reclassify stranded tax effects resulting from the Tax Act within accumulated other comprehensive income (AOCI) to retained earnings. This amendment became effective for us on January 1, 2019. The adoption of this standard did not have a material impact on our consolidated financial statements and disclosures. RECENTLY ISSUED ACCOUNTING STANDARDS In June 2016, the FASB issued ASU 2016-13, Financial Instruments - Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments, and in November 2018 issued a subsequent amendment, ASU 2018-19, Codification Improvements to Topic 326, Financial Instruments - Credit Losses. This update significantly changes how entities will measure credit losses for most financial assets and certain other instruments that are not measured at fair value through net income. The update will replace today’s “incurred loss” approach with an “expected loss” model for instruments measured at amortized cost. The update will affect loans, debt securities, trade receivables, net investments in leases, off balance sheet credit exposures, reinsurance receivables, and any other financial assets not excluded from the scope of this amendment that have the contractual right to receive cash. We adopted this standard effective January 1, 2020. Prior period balances will not be restated. The adoption of this standard will impact our accounting policy for the allowance for doubtful accounts, which is a significant accounting policy, but the impact of adoption is not expected to have a material impact to our consolidated financial position, results of operations, or cash flows.

SUPPLEMENTARY DATA (UNAUDITED)

12 Months Ended

Dec. 31, 2019

Quarterly Financial Information Disclosure [Abstract]

SUPPLEMENTARY DATA (UNAUDITED)

Our unaudited results of operations for each of the quarters in the years ended December 31, 2019 and 2018, are summarized below (in thousands, except per share data).


2019	March 31		June 30		September 30		December 31
Revenues:
Transportation	$	3,504,932	$	3,638,612	$	3,608,346	$	3,570,405
Sourcing	246,278		270,228		247,786		222,921
Total revenues	3,751,210		3,908,840		3,856,132		3,793,326
Costs and expenses:
Purchased transportation and related services	2,853,256		2,972,998		2,999,979		3,013,200
Purchased products sourced for resale	219,154		240,626		222,722		201,263
Personnel expenses	340,098		338,886		320,563		298,981
Other selling, general, and administrative expenses	114,152		128,795		111,783		143,076
Total costs and expenses	3,526,660		3,681,305		3,655,047		3,656,520
Income from operations	224,550		227,535		201,085		136,806
Net income	$	161,788	$	169,180	$	146,894	$	99,106
Basic net income per share	$	1.17	$	1.23	$	1.08	$	0.73
Diluted net income per share	$	1.16	$	1.22	$	1.07	$	0.73
Basic weighted average shares outstanding	137,854		137,185		136,380		135,997
Dilutive effect of outstanding stock awards	1,101		1,071		1,096		624
Diluted weighted average shares outstanding	138,955		138,256		137,476		136,621


2018	March 31		June 30		September 30		December 31
Revenues:
Transportation	$	3,637,640	$	3,953,139	$	4,028,392	$	3,896,750
Sourcing	287,687		322,898		263,508		241,158
Total revenues	3,925,327		4,276,037		4,291,900		4,137,908
Costs and expenses:
Purchased transportation and related services	3,041,602		3,313,196		3,359,520		3,207,859
Purchased products sourced for resale	257,800		291,358		238,336		216,266
Personnel expenses	328,297		340,630		335,299		339,316
Other selling, general, and administrative expenses	106,043		111,845		112,772		118,950
Total costs and expenses	3,733,742		4,057,029		4,045,927		3,882,391
Income from operations	191,585		219,008		245,973		255,517
Net income	$	142,297	$	159,163	$	175,895	$	187,150
Basic net income per share	$	1.02	$	1.14	$	1.27	$	1.36
Diluted net income per share	$	1.01	$	1.13	$	1.25	$	1.34
Basic weighted average shares outstanding	140,032		139,464		138,797		137,797
Dilutive effect of outstanding stock awards	1,238		1,147		1,363		1,385
Diluted weighted average shares outstanding	141,270		140,611		140,160		139,182

SCHEDULE II. VALUATION AND QUALIFYING ACCOUNTS

12 Months Ended

Dec. 31, 2019

SEC Schedule, 12-09, Valuation and Qualifying Accounts [Abstract]

SCHEDULE II. VALUTAION AND QUALIFYING ACCOUNTS

SCHEDULE II. VALUATION AND QUALIFYING ACCOUNTS

Allowance for Doubtful Accounts

The transactions in the allowance for doubtful accounts for the years ended December 31, were as follows (in thousands):


	2019		2018		2017
Balance, beginning of year	$	41,131	$	42,409	$	39,543
Provision	5,853		15,634		13,489
Write-offs	(14,146)		(16,912)		(10,623)
Balance, end of year	$	32,838	$	41,131	$	42,409

(b) Index to Exhibits-Any document incorporated by reference is identified by a parenthetical referencing the SEC filing which included the document. We will furnish a copy of any Exhibit at no cost to a security holder upon request.

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Policies)	12 Months Ended
SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Policies)	Dec. 31, 2019
Accounting Policies [Abstract]
BASIS OF PRESENTATION	BASIS OF PRESENTATION. C.H. Robinson Worldwide, Inc. and our subsidiaries (“the company,” “we,” “us,” or “our”) are a global provider of transportation services and logistics solutions through a network of offices operating in North America, Europe, Asia, Oceania, and South America. The consolidated financial statements include the accounts of C.H. Robinson Worldwide, Inc. and our majority owned and controlled subsidiaries. Our minority interests in subsidiaries are not significant. All intercompany transactions and balances have been eliminated in the consolidated financial statements.
USE OF ESTIMATES	USE OF ESTIMATES. The preparation of financial statements, in conformity with accounting principles generally accepted in the United States, requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities as of the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Estimates have been prepared on the basis of the most current and best information, and our actual results could differ materially from those estimates.
REVENUE RECOGNITION	REVENUE RECOGNITION. At contract inception, we assess the goods and services promised in our contracts with customers and identify our performance obligations to provide distinct goods and services to our customers. We have determined that the following distinct goods and services represent our primary performance obligations. Transportation and Logistics Services - As a third party logistics provider, our primary performance obligation under our customer contracts is to utilize our relationships with a wide variety of transportation companies to efficiently and cost-effectively transport our customers’ freight. Revenue is recognized for these performance obligations as they are satisfied over the contract term, which generally represents the transit period. The transit period can vary based upon the method of transport, generally a number of days for over the road, rail, and air transportation, or several weeks in the case of an ocean shipment. Determining the transit period and how much of it has been completed as of the reporting date may require management to make judgments that affect the timing of revenue recognized. When the customers’ freight reaches its intended destination our performance obligation is complete. Pricing for our services is generally a fixed amount and is typically due within 30 days upon completion of our performance obligation. We also provide certain value-added logistics services, such as customs brokerage, fee-based managed services, warehousing services, small parcel, and supply chain consulting and optimization services. These services may include one or more performance obligations which are generally satisfied over the service period as we perform our obligations. The service period may be a very short duration, in the case of customs brokerage and small parcel, or it may be longer in the case of warehousing, managed services and supply chain consulting and optimization services. Pricing for our services is established in the customer contract and is dependent upon the specific needs of the customer but may be agreed upon at a fixed fee per transaction, labor hour, or service period. Payment is typically due within 30 days upon completion of our performance obligation. Sourcing Services - We contract with grocery retailers, restaurants, foodservice distributors, and produce wholesalers to provide sourcing services under the trade name Robinson Fresh. Our primary service obligation under these contracts is the buying, selling, and/or marketing of produce including fresh fruits, vegetables, and other value-added perishable items. Revenue is recognized when our performance obligations under these contracts is satisfied at a point in time, generally when the produce is received by our customer. Pricing under these contracts is generally a fixed amount and is typically due within 30 days upon completion of our performance obligation. In many cases, as additional performance obligations, we contract to arrange logistics and transportation of the products we buy, sell, and/or market. These performance obligations are satisfied over the contract term consistent with our other transportation and logistics services. The contract period is typically less than one year. Pricing for our services is generally a fixed amount and is typically due within 30 days upon completion of our performance obligation. Total revenues represent the total dollar value of revenue recognized from contracts with customers for the goods and services we provide. Substantially all of our revenue is attributable to contracts with our customers. Our net revenues are our total revenues less purchased transportation and related services, including contracted motor carrier, rail, ocean, air, and other costs, and the purchase price and services related to the products we source. Most transactions in our transportation and sourcing businesses are recorded at the gross amount we charge our customers for the service we provide and goods we sell. In these transactions, we are primarily responsible for fulfilling the promise to provide the specified good or service to our customer and we have discretion in establishing the price for the specified good or service. Additionally, in our sourcing business, in some cases we take inventory risk before the specified good has been transferred to our customer. Customs brokerage, managed services, freight forwarding, and sourcing managed procurement transactions are recorded at the net amount we charge our customers for the service we provide because many of the factors stated above are not present.
CONTRACT ASSETS	CONTRACT ASSETS. Contract assets represent amounts for which we have the right to consideration for the services we have provided while a shipment is still in-transit but for which we have not yet completed our performance obligation or have not yet invoiced our customer. Upon completion of our performance obligations, which can vary in duration based upon the method of transport, and billing our customer these amounts become classified within accounts receivable and are then typically due within 30 days.
ACCRUED TRANSPORTATION EXPENSE	ACCRUED TRANSPORTATION EXPENSE. Accrued transportation expense represents amounts we owe to vendors, primarily transportation providers, for the services they have provided while a shipment is still in-transit as of the reporting date.
ALLOWANCE FOR DOUBTFUL ACCOUNTS	ALLOWANCE FOR DOUBTFUL ACCOUNTS. Accounts receivable are reduced by an allowance for amounts that may become uncollectible in the future. We continuously monitor payments from our customers and maintain a provision for uncollectible accounts based upon our customer aging trends, historical loss experience, and any specific customer collection issues that we have identified.
FOREIGN CURRENCY	FOREIGN CURRENCY. Most balance sheet accounts of foreign subsidiaries are remeasured and translated at the current exchange rate as of the end of the year. Translation adjustments are recorded in other comprehensive (loss) income. Statement of operations items are translated at the average exchange rate during the year.
CASH AND CASH EQUIVALENTS	CASH AND CASH EQUIVALENTS. Cash and cash equivalents consist primarily of bank deposits and highly liquid investments with an original maturity of three months or less from the time of purchase.
PREPAID EXPENSES AND OTHER	PREPAID EXPENSES AND OTHER. Prepaid expenses and other include such items as software maintenance contracts, insurance premiums, other prepaid operating expenses, and inventories, consisting primarily of produce and related products held for resale.
RIGHT-OF-USE LEASE ASSETS AND LEASE LIABILITIES	RIGHT-OF-USE LEASE ASSETS. Right-of-use lease assets are recognized upon lease commencement and represent our right to use an underlying asset for the lease term. LEASE LIABILITIES. Lease liabilities are recognized at commencement date and represent our obligation to make the lease payments arising from a lease, measured on a discounted basis.
PROPERTY AND EQUIPMENT	PROPERTY AND EQUIPMENT. Property and equipment are recorded at cost. Maintenance and repair expenditures are charged to expense as incurred. Depreciation is computed using the straight-line method over the estimated lives of the assets. Amortization of leasehold improvements is computed over the shorter of the lease term or the estimated useful lives of the improvements.
GOODWILL	GOODWILL. Goodwill represents the excess of the cost of acquired businesses over the net of the fair value of identifiable tangible net assets and identifiable intangible assets purchased and liabilities assumed. Goodwill is tested for impairment at the reporting unit level (operating segment or one level below an operating segment) on an annual basis (November 30 for us) and between annual tests if an event occurs or circumstances change that would more likely than not reduce the fair value of a reporting unit below its carrying value.
OTHER INTANGIBLE ASSETS	OTHER INTANGIBLE ASSETS. Other intangible assets include definite-lived customer lists, non-competition agreements, and indefinite-lived trademarks. The definite-lived intangible assets are being amortized using the straight-line method over their estimated lives, ranging from five to eight years. Definite-lived intangible assets are evaluated for impairment whenever events or changes in circumstances indicate that the carrying amount may not be recoverable. The indefinite-lived trademarks are not amortized. Indefinite-lived intangible assets are evaluated for impairment whenever events or changes in circumstances indicate that the carrying amount may not be recoverable, or annually, at a minimum.
OTHER ASSETS	OTHER ASSETS. Other assets consist primarily of purchased and internally developed software, and the investments related to our nonqualified deferred compensation plan. We amortize software using the straight-line method over three years.
INCOME TAXES	INCOME TAXES. Income taxes are accounted for using the asset and liability method. Under this method, deferred tax assets and liabilities are recognized for the future tax consequences of temporary differences between the carrying amounts and tax bases of assets and liabilities using enacted rates. Annual tax provisions include amounts considered sufficient to pay assessments that may result from examination of prior year tax returns; however, the amount ultimately paid upon resolution of issues raised may differ from the amounts accrued. The financial statement benefits of an uncertain income tax position are recognized when more likely than not, based on the technical merits, the position will be sustained upon examination. Unrecognized tax benefits are, more likely than not, owed to a taxing authority, and the amount of the contingency can be reasonably estimated. Uncertain income tax positions are included in “Accrued income taxes” or “Noncurrent income taxes payable” in the consolidated balance sheets.
COMPREHENSIVE INCOME (LOSS)	COMPREHENSIVE INCOME (LOSS). Comprehensive income (loss) consists primarily of foreign currency translation adjustments. It is presented on our consolidated statements of operations and comprehensive income gross of related income tax effects.
STOCK-BASED COMPENSATION	STOCK-BASED COMPENSATION. We issue stock awards, including stock options, performance shares, and restricted stock units, to key employees and outside directors. In general, the awards vest over five years, either based on the company’s earnings growth or the passage of time. The related compensation expense for each award is recognized over the appropriate vesting period. The fair value of each share-based payment award is established on the date of grant. For grants of shares and restricted stock units, the fair value is established based on the market price on the date of the grant, discounted for post-vesting holding restrictions. The discounts on outstanding grants vary from 12 percent to 22 percent and are calculated using the Black-Scholes option pricing model-protective put method. Changes in measured stock volatility and interest rates are the primary reason for changes in the discount. For grants of options, we use the Black-Scholes option pricing model to estimate the fair value of share-based payment awards. The determination of the fair value of share-based awards is affected by our stock price and a number of assumptions, including expected volatility, expected term, risk-free interest rate, and dividend yield.
FAIR VALUE MEASUREMENT	FAIR VALUE MEASUREMENT Accounting guidance on fair value measurements for certain financial assets and liabilities requires that assets and liabilities carried at fair value be classified and disclosed in one of the following three categories: •Level 1-Quoted market prices in active markets for identical assets or liabilities. •Level 2-Observable market-based inputs or unobservable inputs that are corroborated by market data. •Level 3-Unobservable inputs reflecting the reporting entity’s own assumptions or external inputs from inactive markets. A financial asset or liability’s classification within the hierarchy is determined based on the lowest level of input that is significant to the fair value measurement.
RECENTLY ISSUED ACCOUNTING PRNOUNCEMENTS	RECENTLY ISSUED ACCOUNTING PRONOUNCEMENTS RECENTLY ADOPTED ACCOUNTING STANDARDS In February 2016, the FASB issued ASU 2016-02, Leases (Topic 842). This update requires a lessee to recognize on the balance sheet a liability to make lease payments and a corresponding right-of-use asset. The guidance also requires certain qualitative and quantitative disclosures about the amount, timing, and uncertainty of cash flows arising from leases. In July 2018, the FASB issued ASU 2018-11, Leases (Topic 842): Targeted Improvements, which provides another transition method no longer requiring application to previously reported periods. Therefore, prior period balances were not restated. We adopted Topic 842 during 2019 using the modified retrospective approach and recognizing right-of-use assets and lease liabilities of $265.4 million and $273.3 million, respectively, on January 1, 2019. The adoption of this standard did not have a significant impact on our consolidated results of operations or consolidated statements of cash flows. Refer to Note 11, Leases, for further information. In February 2018, the FASB issued ASU 2018-02, Reclassification of Certain Tax Effects From Accumulated Other Comprehensive Income, which amends existing guidance for reporting comprehensive income to reflect changes resulting from the Tax Act. The amendment provides the option to reclassify stranded tax effects resulting from the Tax Act within accumulated other comprehensive income (AOCI) to retained earnings. This amendment became effective for us on January 1, 2019. The adoption of this standard did not have a material impact on our consolidated financial statements and disclosures. RECENTLY ISSUED ACCOUNTING STANDARDS In June 2016, the FASB issued ASU 2016-13, Financial Instruments - Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments, and in November 2018 issued a subsequent amendment, ASU 2018-19, Codification Improvements to Topic 326, Financial Instruments - Credit Losses. This update significantly changes how entities will measure credit losses for most financial assets and certain other instruments that are not measured at fair value through net income. The update will replace today’s “incurred loss” approach with an “expected loss” model for instruments measured at amortized cost. The update will affect loans, debt securities, trade receivables, net investments in leases, off balance sheet credit exposures, reinsurance receivables, and any other financial assets not excluded from the scope of this amendment that have the contractual right to receive cash. We adopted this standard effective January 1, 2020. Prior period balances will not be restated. The adoption of this standard will impact our accounting policy for the allowance for doubtful accounts, which is a significant accounting policy, but the impact of adoption is not expected to have a material impact to our consolidated financial position, results of operations, or cash flows.

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Tables)

12 Months Ended

Dec. 31, 2019

Accounting Policies [Abstract]

Schedule of Property and Equipment and Depreciation Expense

We recognized the following depreciation expense (in thousands):


2019	$	45,016
2018	45,155
2017	42,817

A summary of our property and equipment as of December 31, is as follows (in thousands):


	2019		2018
Furniture, fixtures, and equipment	$	283,378	$	272,733
Buildings	112,410		130,959
Corporate aircraft	11,461		11,337
Leasehold improvements	61,539		58,929
Land	20,146		23,648
Construction in progress	1,042		1,241
Less: accumulated depreciation and amortization	(281,553)		(270,546)
Net property and equipment	$	208,423	$	228,301

Schedule of Amortization Expense of Software

We recognized the following amortization expense of purchased and internally developed software (in thousands):


2019	$	17,023
2018	14,688
2017	13,887

Schedule of Purchased and Internally Developed Software

A summary of our purchased and internally developed software as of December 31, is as follows (in thousands):


	2019		2018
Purchased software	$	34,026	$	32,460
Internally developed software	100,894		68,853
Less accumulated amortization	(83,158)		(66,638)
Net software	$	51,762	$	34,675

GOODWILL AND OTHER INTANGIBLE ASSETS (Tables)

12 Months Ended

Dec. 31, 2019

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Goodwill

The change in the carrying amount of goodwill is as follows (in thousands):


	NAST⁽¹⁾		Global Forwarding		All Other and Corporate⁽¹⁾		Total
December 31, 2017 balance	$	1,029,122	$	185,873	$	60,821	$	1,275,816
Acquisitions	(40)		33		—		(7)
Foreign currency translation	(12,298)		(3,877)		(712)		(16,887)
December 31, 2018 balance	1,016,784		182,029		60,109		1,258,922
Acquisitions	—		25,892		7,771		33,663
Foreign currency translation	(1,214)		499		(110)		(825)
December 31, 2019 balance	$	1,015,570	$	208,420	$	67,770	$	1,291,760

________________________________

⁽¹⁾ Goodwill was reallocated between the NAST and Robinson Fresh segments due to the reorganization discussed in Note 9, Segment Reporting. Prior period amounts have been reclassified to conform with the current year presentation.

Schedule of Intangible Assets

Identifiable intangible assets consisted of the following at December 31 (in thousands):


	2019										2018
	Cost		Accumulated Amortization		Net		Cost		Accumulated Amortization		Net
Finite-lived intangibles
Customer relationships	$	237,335	$	(156,879)	$	80,456	$	254,293	$	(156,006)	$	98,287
Non-competition agreements	—		—		—		300		(240)		60
Total finite-lived intangibles	237,335		(156,879)		80,456		254,593		(156,246)		98,347
Indefinite-lived intangibles
Trademarks	10,475		—		10,475		10,475		—		10,475
Total intangibles	$	247,810	$	(156,879)	$	90,931	$	265,068	$	(156,246)	$	108,822

Schedule of Amortization Expense

Amortization expense for other intangible assets was (in thousands):


2019	$	38,410
2018	36,886
2017	36,273

Schedule of Finite-Lived Intangible Assets, Future Amortization Expense

Finite-lived intangible assets, by reportable segment, as of December 31, 2019, will be amortized over their remaining lives as follows (in thousands):


	NAST		Global Forwarding		All Other and Corporate		Total
2020	$	250	$	28,023	$	610	$	28,883
2021	250		14,502		610		15,362
2022	250		14,502		610		15,362
2023	250		11,930		610		12,790
2024	167		3,648		610		4,425
Thereafter	—		2,771		863		3,634
Total							$	80,456

FINANCING ARRANGEMENTS (Tables)

12 Months Ended

Dec. 31, 2019

Debt Disclosure [Abstract]

Schedule of Components of Short-term and Long-term Debt

The components of our short-term and long-term debt and the associated interest rates were as follows (dollars in thousands):


	Average interest rate as of							Carrying value as of
	December 31, 2019		December 31, 2018		Maturity	December 31, 2019		December 31, 2018
Revolving credit facility	—	%	3.64	%	October 2023	$	—	$	5,000
Senior Notes, Series A	3.97	%	3.97	%	August 2023	175,000		175,000
Senior Notes, Series B	4.26	%	4.26	%	August 2028	150,000		150,000
Senior Notes, Series C	4.60	%	4.60	%	August 2033	175,000		175,000
Receivables securitization facility⁽¹⁾	2.41	%	3.15	%	December 2020	142,885		249,744
Senior Notes ⁽¹⁾	4.20	%	4.20	%	April 2028	592,448		591,608
Total debt						1,235,333		1,346,352
Less: Current maturities and short-term borrowing						(142,885)		(5,000)
Long-term debt						$	1,092,448	$	1,341,352

________________________________

⁽¹⁾Net of unamortized discounts and issuance costs.

INCOME TAXES (Tables)

12 Months Ended

Dec. 31, 2019

Income Tax Disclosure [Abstract]

Schedule of Income before Provision for Income Taxes

Income before provision for income taxes consisted of (in thousands):


	2019		2018		2017
Domestic	$	649,742	$	738,927	$	638,718
Foreign	92,515		141,346		89,745
Total	$	742,257	$	880,273	$	728,463

Summary of Reconciliation of Unrecognized Tax Benefits

A reconciliation of the beginning and ending amount of unrecognized tax benefits, excluding interest and penalties, is as follows (in thousands):


	2019		2018		2017
Unrecognized tax benefits, beginning of period	$	31,515	$	31,806	$	12,268
Additions based on tax positions related to the current year	2,212		—		4,014
Additions for tax positions of prior years	2,148		1,662		16,713
Reductions for tax positions of prior years	—		(263)		—
Lapse in statute of limitations	(1,703)		(1,394)		(1,189)
Settlements	(234)		(296)		—
Unrecognized tax benefits, end of the period	$	33,938	$	31,515	$	31,806

Schedule of Components of Provision for Income Taxes

The components of the provision for income taxes consist of the following for the years ended December 31 (in thousands):


	2019		2018		2017
Tax provision:
Federal	$	106,009	$	152,627	$	189,708
State	25,788		38,626		29,320
Foreign	35,899		39,830		32,638
	167,696		231,083		251,666
Deferred provision (benefit):
Federal	1,554		(11,969)		(21,389)
State	316		(3,176)		(3,048)
Foreign	(4,277)		(170)		(3,659)
	(2,407)		(15,315)		(28,096)
Total provision	$	165,289	$	215,768	$	223,570

Schedule of Effective Income Tax Rate Reconciliation

A reconciliation of the provision for income taxes using the statutory federal income tax rate to our effective income tax rate for the years ended December 31, is as follows:


	2019		2018		2017
Federal statutory rate	21.0	%	21.0	%	35.0	%
State income taxes, net of federal benefit	2.8		3.3		2.6
Tax Act impact	—		0.4		(1.7)
Section 199 deduction	—		—		(2.8)
Share-based payment awards	(0.9)		(0.7)		(1.9)
Excess foreign tax credits	(1.5)		—		—
Foreign	1.7		0.6		(0.9)
Other	(0.8)		(0.1)		0.4
Effective income tax rate	22.3	%	24.5	%	30.7	%

Schedule of Deferred Tax Assets and Liabilities

Deferred tax assets (liabilities) are comprised of the following at December 31 (in thousands):


	2019		2018
Deferred tax assets:
Lease liabilities	$	77,879	$	—
Compensation	54,226		57,666
Accrued expenses	23,179		27,683
Receivables	5,086		8,093
Other	7,417		6,004
Deferred tax liabilities:
Right-of-use assets	(75,352)		—
Intangible assets	(73,166)		(77,059)
Accrued revenue	(14,893)		(19,571)
Prepaid assets	(4,660)		(5,798)
Long-lived assets	(15,134)		(15,615)
Other	(10,873)		(7,167)
Net deferred tax liabilities	$	(26,291)	$	(25,764)

CAPITAL STOCK AND STOCK AWARD PLANS (Tables)

12 Months Ended

Dec. 31, 2019

Share-based Payment Arrangement [Abstract]

Schedule of Stock-Based Compensation Expense

A summary of our total compensation expense recognized within personnel expenses in our consolidated statements of operations and comprehensive income for stock-based compensation is as follows (in thousands):


	2019		2018		2017
Stock options	$	16,073	$	23,374	$	10,109
Stock awards	20,170		61,826		29,217
Company expense on ESPP discount	2,840		2,591		2,479
Total stock-based compensation expense	$	39,083	$	87,791	$	41,805

Schedule of Stock Option Activity

The following schedule summarizes stock option activity in the plans. All outstanding unvested options as of December 31, 2019, relate to time-based grants from 2015 through 2019.


	Options	Weighted Average Exercise Price		Aggregate Intrinsic Value (in thousands)		Average Remaining Life (years)
Outstanding at December 31, 2018	7,822,514	$	74.42	$	85,222	7.2
Grants	151,040	82.46
Exercised	(725,685)	65.58
Forfeitures	(197,677)	77.87
Outstanding at December 31, 2019	7,050,192	$	75.40	$	44,067	6.4

Vested at December 31, 2019	4,507,070	$	71.17			5.6
Exercisable at December 31, 2019	4,507,070	$	71.17			5.6

Schedule of Intrinsic Value of Options Exercised

Information on the intrinsic value of options exercised is as follows (in thousands):


2019	$	15,862
2018	16,209
2017	6,026

Schedule of Unvested Stock Option Grants

The following table summarizes these unvested stock option grants as of December 31, 2019:


First Vesting Date	Last Vesting Date	Options Granted, Net of Forfeitures	Weighted Average Grant Date Fair Value		Unvested Options
December 31, 2016	December 31, 2020	1,421,432	$	12.66	280,033
December 31, 2017	December 31, 2021	1,238,090	12.60		484,683
December 31, 2018	December 31, 2022	1,447,294	14.25		855,028
December 31, 2019	December 31, 2023	1,159,662	20.13		923,378
		5,266,478	$	14.73	2,543,122

Schedule of Option Pricing Model Valuation Assumptions

The fair value per option was estimated using the Black-Scholes option pricing model with the following assumptions:


	2019 Grants		2018 Grants		2017 Grants
Weighted-average risk-free interest rate	2.1%		3.1%		2.3%
Expected dividend yield	2.0%		2.0%		2.5%
Weighted-average volatility	25%		25%		20%
Expected term (in years)	6.08		6.08		6.20
Weighted average fair value per option	$	17.52	$	20.52	$	14.23

Schedule of Performance Based Restricted Shares and Restricted Stock Units

The following table summarizes our unvested performance-based restricted shares and restricted stock unit grants as of December 31, 2019:


	Number of Restricted Shares and Restricted Stock Units	Weighted Average Grant Date Fair Value
Unvested at December 31, 2018	846,170	$	68.35
Granted	38,340	68.10
Vested	—	—
Forfeitures	(42,717)	63.24
Unvested at December 31, 2019	841,793	$	68.68

The following table summarizes performance based restricted shares and restricted stock units by vesting period:


First Vesting Date	Last Vesting Date	Performance Shares and Stock Units Granted, Net of Forfeitures	Weighted Average Grant Date Fair Value⁽¹⁾		Unvested Performance Shares and Restricted Stock Units
December 31, 2016	December 31, 2020	388,578	$	51.88	138,268
December 31, 2017	December 31, 2021	338,693	64.91		161,722
December 31, 2018	December 31, 2022	310,713	74.26		176,265
December 31, 2019	December 31, 2023	365,538	73.82		365,538
		1,403,522	$	65.59	841,793

________________________________

(1) Amount shown is the weighted average grant date fair value of performance-based restricted shares and restricted stock units granted, net of forfeitures.

Schedule of Unvested Time-Based Restricted Share and Restricted Stock Unit Grants

The following table summarizes our unvested time-based restricted share and restricted stock unit grants as of December 31, 2019:


	Number of Restricted Shares and Stock Units	Weighted Average Grant Date Fair Value
Unvested at December 31, 2018	926,692	$	67.08
Granted	40,309	72.07
Vested	(291,318)	63.93
Forfeitures	(61,242)	67.66
Unvested at December 31, 2019	614,441	$	68.76

Schedule of Fair Value Stock Awards Vested

A summary of the fair value of stock awards vested (in thousands):


2019	$	20,170
2018	61,826
2017	29,217

Schedule of Employee Stock Purchase Plan Activity

The following is a summary of the employee stock purchase plan activity (dollar amounts in thousands):


	Shares Purchased By Employees	Aggregate Cost to Employees		Expense Recognized By the Company
2019	224,596	$	16,093	$	2,840
2018	191,823	14,682		2,591
2017	215,613	14,048		2,479

Schedule of Share Repurchase Program Activity

The activity under these authorizations is as follows (dollar amounts in thousands):


	Shares Repurchased	Total Value of Shares Repurchased
2017 Repurchases	2,426,407	$	179,985
2018 Repurchases	3,319,077	303,492
2019 Repurchases	3,434,102	306,444

COMMITMENTS AND CONTINGENCIES (Tables)

12 Months Ended

Dec. 31, 2019

Commitments and Contingencies Disclosure [Abstract]

Schedule of Defined Contribution Plan Expense

Defined contribution plan expense, including matching contributions, was approximately (in thousands):


2019	$	42,491
2018	43,172
2017	27,530

ACQUISITIONS (Tables)

12 Months Ended

Dec. 31, 2019

Business Combinations [Abstract]

Schedule of Identifiable Intangible Assets and Estimated Useful Lives

Identifiable intangible assets and estimated useful lives are as follows (dollars in thousands):


	Estimated Life (years)
Customer relationships	7	$	4,252

Identifiable intangible assets and estimated useful lives are as follows (dollars in thousands):


	Estimated Life (years)
Customer relationships	7	$	16,439

Identifiable intangible assets and estimated useful lives are as follows (dollars in thousands):


	Estimated Life (years)
Customer relationships	7	$	14,004

SEGMENT REPORTING (Tables)

12 Months Ended

Dec. 31, 2019

Segment Reporting [Abstract]

Summary of Segment Information

Reportable segment information as of, and for the years ended, December 31, 2019, 2018, and 2017 is as follows (dollars in thousands):


	NAST		Global Forwarding		All Other and Corporate		Consolidated
Twelve Months Ended December 31, 2019
Total Revenues	$	11,283,692	$	2,327,913	$	1,697,903	$	15,309,508
Net Revenues	1,797,369		533,976		254,965		2,586,310
Income (loss) from operations	722,763		80,527		(13,314)		789,976
Depreciation and amortization	24,508		36,720		39,221		100,449
Total assets ⁽¹⁾	2,550,010		1,021,592		1,069,458		4,641,060
Average headcount	7,354		4,766		3,431		15,551

________________________________

⁽¹⁾ All cash and cash equivalents and certain owned properties are included in All Other and Corporate.


	NAST⁽¹⁾		Global Forwarding		All Other and Corporate⁽¹⁾		Consolidated
Twelve Months Ended December 31, 2018
Total Revenues	$	12,346,757	$	2,487,744	$	1,796,671	$	16,631,172
Net Revenues	1,906,261		543,906		255,068		2,705,235
Income (loss) from operations	821,844		91,626		(1,387)		912,083
Depreciation and amortization	25,290		35,148		36,291		96,729
Total assets⁽²⁾	2,567,120		969,736		890,556		4,427,412
Average headcount	7,387		4,711		3,106		15,204

________________________________

⁽¹⁾ Amounts have been reclassified to reflect the segment reorganization announced in the first quarter of 2019.

⁽²⁾All cash and cash equivalents and certain owned properties are included in All Other and Corporate.


	NAST⁽¹⁾		Global Forwarding		All Other and Corporate⁽¹⁾		Consolidated
Twelve Months Ended December 31, 2017
Total Revenues	$	10,728,835	$	2,140,987	$	1,999,558	$	14,869,380
Net Revenues	1,626,174		485,280		256,596		2,368,050
Income from operations	661,108		91,842		22,169		775,119
Depreciation and amortization	23,866		33,308		35,803		92,977
Total assets ⁽²⁾	2,506,137		821,182		908,515		4,235,834
Average headcount	7,316		4,310		3,061		14,687

________________________________

⁽¹⁾ Amounts have been reclassified to reflect the segment reorganization announced in the first quarter of 2019.

⁽²⁾All cash and cash equivalents and certain owned properties are included in All Other and Corporate.

Schedule of Total Revenues and Long-Lived Assets by Geographic Regions

The following table presents our total revenues (based on location of the customer) and long-lived assets (including intangible and other assets) by geographic regions (in thousands):


	For the year ended December 31,
	2019		2018		2017
Total revenues
United States	$	13,143,522	$	14,370,454	$	12,865,087
Other locations	2,165,986		2,260,718		2,004,293
Total revenues	$	15,309,508	$	16,631,172	$	14,869,380


	As of December 31,
	2019⁽¹⁾		2018		2017
Long-lived assets
United States	$	489,129	$	321,766	$	335,072
Other locations	206,567		83,657		107,140
Total long-lived assets	$	695,696	$	405,423	$	442,212

________________________________

⁽¹⁾ Includes $216.4 million and $94.4 million of right-of-use lease assets within the United States and other locations, respectively.

REVENUE FROM CONTRACTS WITH CUSTOMERS (Tables)

12 Months Ended

Dec. 31, 2019

Revenue from Contract with Customer [Abstract]

Schedule of Impact of Adoption of ASU 2014-09

The impact of adoption of ASU 2014-09 on our consolidated statements of operations for the years ended December 31, 2019 and 2018, was as follows (dollars in thousands).


	Twelve Months Ended December 31, 2019
	As reported		Balances without adoption of ASU 2014-09		Effect of change higher / (lower)
Income Statement
Revenues:
Transportation	$	14,322,295	$	14,336,820	$	(14,525)
Sourcing ⁽¹⁾	987,213		1,128,208		(140,995)
Total revenues	15,309,508		15,465,028		(155,520)
Costs and expenses:
Purchased transportation and related services	11,839,433		11,848,665		(9,232)
Purchased products sourced for resale ⁽¹⁾	883,765		1,024,760		(140,995)
Personnel expenses	1,298,528		1,299,087		(559)
Other selling, general, and administrative expenses	497,806		497,806		—
Total costs and expenses	14,519,532		14,670,318		(150,786)
Income from operations	789,976		794,710		(4,734)
Interest and other expense	(47,719)		(47,719)		—
Income before provision for income taxes	742,257		746,991		(4,734)
Provision for income taxes	165,289		166,502		(1,213)
Net income	$	576,968	$	580,489	$	(3,521)

________________________________

⁽¹⁾We have identified certain customer contracts in our sourcing managed procurement business that changed from a principal to an agent relationship under the new standard. This change resulted in these contracts being recognized at the net amount we charge our customers but had no impact on income from operations.


	Twelve Months Ended December 31, 2018
	As reported		Balances without adoption of ASU 2014-09		Effect of change higher / (lower)
Income Statement
Revenues:
Transportation	$	15,515,921	$	15,462,328	$	53,593
Sourcing ⁽¹⁾	1,115,251		1,235,713		(120,462)
Total revenues	16,631,172		16,698,041		(66,869)
Costs and expenses:
Purchased transportation and related services	12,922,177		12,875,875		46,302
Purchased products sourced for resale ⁽¹⁾	1,003,760		1,124,222		(120,462)
Personnel expenses	1,343,542		1,343,159		383
Other selling, general, and administrative expenses	449,610		449,610		—
Total costs and expenses	15,719,089		15,792,866		(73,777)
Income from operations	912,083		905,175		6,908
Interest and other expense	(31,810)		(31,810)		—
Income before provision for income taxes	880,273		873,365		6,908
Provision for income taxes	215,768		213,882		1,886
Net income	$	664,505	$	659,483	$	5,022

________________________________

(1) We have identified certain customer contracts in our sourcing managed procurement business that changed from a principal to an agent relationship under the new standard. This change resulted in these contracts being recognized at the net amount we charge our customers but had no impact on income from operations.

Schedule of Total Revenues Disaggregated by Major Service Line and Timing of Revenue Recognition

A summary of our total revenues disaggregated by major service line and timing of revenue recognition is presented below for each of our reportable segments for the twelve months ended December 31, 2019 and 2018, as follows (dollars in thousands):


	Twelve Months Ended December 31, 2019
	NAST		Global Forwarding		All Other and Corporate		Total
Major service lines:
Transportation and logistics services⁽¹⁾	$	11,283,692	$	2,327,913	$	710,690	$	14,322,295
Sourcing⁽²⁾	—		—		987,213		987,213
Total	$	11,283,692	$	2,327,913	$	1,697,903	$	15,309,508

	Twelve Months Ended December 31, 2018
	NAST		Global Forwarding		All Other and Corporate		Total
Major service lines:
Transportation and logistics services⁽¹⁾	$	12,346,757	$	2,487,744	$	681,420	$	15,515,921
Sourcing⁽²⁾	—		—		1,115,251		1,115,251
Total	$	12,346,757	$	2,487,744	$	1,796,671	$	16,631,172

________________________________

⁽¹⁾Transportation and logistics services performance obligations are completed over time.

⁽²⁾Sourcing performance obligations are completed at a point in time.

LEASES (Tables)

12 Months Ended

Dec. 31, 2019

Leases [Abstract]

Schedule of Lease Expense, Remaining Lease Terms, Discount Rate and Other Information

Information regarding lease expense, remaining lease term, discount rate, and other select lease information is presented below as of December 31, 2019, and for the twelve months ended December 31, 2019 (dollars in thousands):


Lease Costs	Twelve Months Ended December 31, 2019
Operating lease expense	$	68,489
Short-term lease expense	11,440
Total lease expense	$	79,929


Other Lease Information	Twelve Months Ended December 31, 2019
Operating cash outflows from operating leases	$	66,489
Right-of-use lease assets obtained in exchange for new lease liabilities⁽¹⁾	101,966

________________________________

⁽¹⁾The company obtained approximately $35.5 million of right-of-use lease assets in exchange for new lease liabilities related to a warehouse lease in Australia in the fourth quarter of 2019.


Lease Term and Discount Rate			As of December 31, 2019
Weighted average remaining lease term (in years)⁽¹⁾			7.8
Weighted average discount rate			3.4%

________________________________

(1) The weighted average remaining lease term is significantly impacted by a 15-year lease related to office space in Chicago, IL, that commenced in 2018. Excluding this lease, the weighted average remaining lease term of our agreements is 5.2 years.

Schedule of Maturity of Lease Liabilities

The maturity of lease liabilities as of December 31, 2019, were as follows (in thousands):


Maturity of Lease Liabilities	Operating Leases
2020	$	70,995
2021	60,839
2022	49,717
2023	36,722
2024	25,457
Thereafter	125,163
Total lease payments	368,893
Less: Interest	(48,169)
Present value of lease liabilities	$	320,724

Schedule of Minimum Future Lase Commitments Under Noncancelable Lease Agreements at Prior Year End

Minimum future lease commitments under noncancelable lease agreements in excess of one year as of December 31, 2018, are as follows (in thousands):


2019	$	53,675
2020	47,680
2021	36,832
2022	27,644
2023	19,406
Thereafter	81,465
Total lease payments	$	266,702

SUPPLEMENTARY DATA (UNAUDITED) (Tables)

12 Months Ended

Dec. 31, 2019

Quarterly Financial Information Disclosure [Abstract]

Schedule of Quarterly Financial Information

Our unaudited results of operations for each of the quarters in the years ended December 31, 2019 and 2018, are summarized below (in thousands, except per share data).


2019	March 31		June 30		September 30		December 31
Revenues:
Transportation	$	3,504,932	$	3,638,612	$	3,608,346	$	3,570,405
Sourcing	246,278		270,228		247,786		222,921
Total revenues	3,751,210		3,908,840		3,856,132		3,793,326
Costs and expenses:
Purchased transportation and related services	2,853,256		2,972,998		2,999,979		3,013,200
Purchased products sourced for resale	219,154		240,626		222,722		201,263
Personnel expenses	340,098		338,886		320,563		298,981
Other selling, general, and administrative expenses	114,152		128,795		111,783		143,076
Total costs and expenses	3,526,660		3,681,305		3,655,047		3,656,520
Income from operations	224,550		227,535		201,085		136,806
Net income	$	161,788	$	169,180	$	146,894	$	99,106
Basic net income per share	$	1.17	$	1.23	$	1.08	$	0.73
Diluted net income per share	$	1.16	$	1.22	$	1.07	$	0.73
Basic weighted average shares outstanding	137,854		137,185		136,380		135,997
Dilutive effect of outstanding stock awards	1,101		1,071		1,096		624
Diluted weighted average shares outstanding	138,955		138,256		137,476		136,621


2018	March 31		June 30		September 30		December 31
Revenues:
Transportation	$	3,637,640	$	3,953,139	$	4,028,392	$	3,896,750
Sourcing	287,687		322,898		263,508		241,158
Total revenues	3,925,327		4,276,037		4,291,900		4,137,908
Costs and expenses:
Purchased transportation and related services	3,041,602		3,313,196		3,359,520		3,207,859
Purchased products sourced for resale	257,800		291,358		238,336		216,266
Personnel expenses	328,297		340,630		335,299		339,316
Other selling, general, and administrative expenses	106,043		111,845		112,772		118,950
Total costs and expenses	3,733,742		4,057,029		4,045,927		3,882,391
Income from operations	191,585		219,008		245,973		255,517
Net income	$	142,297	$	159,163	$	175,895	$	187,150
Basic net income per share	$	1.02	$	1.14	$	1.27	$	1.36
Diluted net income per share	$	1.01	$	1.13	$	1.25	$	1.34
Basic weighted average shares outstanding	140,032		139,464		138,797		137,797
Dilutive effect of outstanding stock awards	1,238		1,147		1,363		1,385
Diluted weighted average shares outstanding	141,270		140,611		140,160		139,182

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - Narrative (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018
Significant Accounting Policies [Line Items]
Cash and cash equivalents	$ 447,858	$ 378,615
Minimum
Significant Accounting Policies [Line Items]
Estimated useful life (in years)	5 years
Maximum
Significant Accounting Policies [Line Items]
Estimated useful life (in years)	8 years
Stock Awards
Significant Accounting Policies [Line Items]
Stock award vesting period (in years)	5 years
Restricted Shares and Restricted Stock Units \| Minimum
Significant Accounting Policies [Line Items]
Shares and restricted units grants, discount for post-vesting holding restrictions (percent)	12.00%
Restricted Shares and Restricted Stock Units \| Maximum
Significant Accounting Policies [Line Items]
Shares and restricted units grants, discount for post-vesting holding restrictions (percent)	22.00%
Software
Significant Accounting Policies [Line Items]
Estimated useful life (in years)	3 years
Held outside the United States
Significant Accounting Policies [Line Items]
Cash and cash equivalents	$ 405,100	$ 320,000
Transportation services
Significant Accounting Policies [Line Items]
General payment terms upon completion of performance obligation	30 days
Value-added logistics services
Significant Accounting Policies [Line Items]
General payment terms upon completion of performance obligation	30 days
Sourcing Services
Significant Accounting Policies [Line Items]
General payment terms upon completion of performance obligation	30 days
Logistics and Transportation
Significant Accounting Policies [Line Items]
General payment terms upon completion of performance obligation	30 days
Typical contract period, maximum (in years)	1 year

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - Depreciation Expense (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Accounting Policies [Abstract]
Depreciation expense	$ 45,016	$ 45,155	$ 42,817

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - Summary of Property and Equipment (Details) - USD ($) $ in Thousands	Dec. 31, 2019	Dec. 31, 2018
Property, Plant and Equipment [Line Items]
Property and equipment	$ 489,976	$ 498,847
Less: accumulated depreciation and amortization	(281,553)	(270,546)
Net property and equipment	208,423	228,301
Furniture, fixtures, and equipment
Property, Plant and Equipment [Line Items]
Property and equipment	283,378	272,733
Buildings
Property, Plant and Equipment [Line Items]
Property and equipment	112,410	130,959
Corporate aircraft
Property, Plant and Equipment [Line Items]
Property and equipment	11,461	11,337
Leasehold improvements
Property, Plant and Equipment [Line Items]
Property and equipment	61,539	58,929
Land
Property, Plant and Equipment [Line Items]
Property and equipment	20,146	23,648
Construction in progress
Property, Plant and Equipment [Line Items]
Property and equipment	$ 1,042	$ 1,241

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - Amortization Expense of Purchased and Internally Developed Software (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Accounting Policies [Abstract]
Amortization of purchased and internally developed software	$ 17,023	$ 14,688	$ 13,887

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - Summary of Purchased and Internally Developed Software (Details) - USD ($) $ in Thousands	Dec. 31, 2019	Dec. 31, 2018
Software [Line Items]
Less accumulated amortization	$ (83,158)	$ (66,638)
Net software	51,762	34,675
Purchased software
Software [Line Items]
Software	34,026	32,460
Internally developed software
Software [Line Items]
Software	$ 100,894	$ 68,853

GOODWILL AND OTHER INTANGIBLE ASSETS - Narrative (Details) - USD ($)	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Goodwill and Intangible Assets Disclosure [Abstract]
Goodwill or intangible asset impairment	$ 0	$ 0	$ 0

GOODWILL AND OTHER INTANGIBLE ASSETS - Change in the Carrying Amount of Goodwill (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018
Goodwill [Roll Forward]
Beginning balance	$ 1,258,922	$ 1,275,816
Acquisitions	33,663
Acquisitions and adjustments		(7)
Foreign currency translation	(825)	(16,887)
Ending balance	1,291,760	1,258,922
NAST
Goodwill [Roll Forward]
Beginning balance	1,016,784	1,029,122
Acquisitions	0
Acquisitions and adjustments		(40)
Foreign currency translation	(1,214)	(12,298)
Ending balance	1,015,570	1,016,784
Global Forwarding
Goodwill [Roll Forward]
Beginning balance	182,029	185,873
Acquisitions	25,892
Acquisitions and adjustments		33
Foreign currency translation	499	(3,877)
Ending balance	208,420	182,029
All Other and Corporate
Goodwill [Roll Forward]
Beginning balance	60,109	60,821
Acquisitions	7,771
Acquisitions and adjustments		0
Foreign currency translation	(110)	(712)
Ending balance	$ 67,770	$ 60,109

GOODWILL AND OTHER INTANGIBLE ASSETS - Summary of Intangible Assets (Details) - USD ($) $ in Thousands	Dec. 31, 2019	Dec. 31, 2018
Finite-lived intangibles
Finite-lived intangibles, Cost	$ 237,335	$ 254,593
Accumulated Amortization	(156,879)	(156,246)
Intangible assets, net	80,456	98,347
Indefinite-lived intangibles
Total intangibles, Cost	247,810	265,068
Total intangibles, Net	90,931	108,822
Trademarks
Indefinite-lived intangibles
Indefinite-lived intangibles	10,475	10,475
Customer relationships
Finite-lived intangibles
Finite-lived intangibles, Cost	237,335	254,293
Accumulated Amortization	(156,879)	(156,006)
Intangible assets, net	80,456	98,287
Non-competition agreements
Finite-lived intangibles
Finite-lived intangibles, Cost	0	300
Accumulated Amortization	0	(240)
Intangible assets, net	$ 0	$ 60

GOODWILL AND OTHER INTANGIBLE ASSETS - Amortization Expense of Other Intangible Assets (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Other Intangible Assets
Finite-Lived Intangible Assets [Line Items]
Amortization expense	$ 38,410	$ 36,886	$ 36,273

GOODWILL AND OTHER INTANGIBLE ASSETS - Estimated Amortization Expense of Intangible Assets (Details) - USD ($) $ in Thousands	Dec. 31, 2019	Dec. 31, 2018
Estimated amortization expense
2020	$ 28,883
2021	15,362
2022	15,362
2023	12,790
2024	4,425
Thereafter	3,634
Intangible assets, net	80,456	$ 98,347
NAST
Estimated amortization expense
2020	250
2021	250
2022	250
2023	250
2024	167
Thereafter	0
Global Forwarding
Estimated amortization expense
2020	28,023
2021	14,502
2022	14,502
2023	11,930
2024	3,648
Thereafter	2,771
All Other and Corporate
Estimated amortization expense
2020	610
2021	610
2022	610
2023	610
2024	610
Thereafter	$ 863

FAIR VALUE MEASUREMENT - Narrative (Details) - USD ($)	Dec. 31, 2019	Dec. 31, 2018
Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets or liabilities at fair value	$ 0	$ 0

FINANCING ARRANGEMENTS - Components of Short-term and Long-term Debt (Details) - USD ($) $ in Thousands	Dec. 31, 2019	Dec. 31, 2018
Debt Instrument [Line Items]
Carrying value	$ 1,235,333	$ 1,346,352
Less: Current maturities and short-term borrowing	(142,885)	(5,000)
Long-term debt	$ 1,092,448	$ 1,341,352
Line of Credit \| Revolving credit facility
Debt Instrument [Line Items]
Average interest rate (percent)	0.00%	3.64%
Carrying value	$ 0	$ 5,000
Senior Notes \| Series A Notes
Debt Instrument [Line Items]
Average interest rate (percent)	3.97%	3.97%
Carrying value	$ 175,000	$ 175,000
Senior Notes \| Series B Notes
Debt Instrument [Line Items]
Average interest rate (percent)	4.26%	4.26%
Carrying value	$ 150,000	$ 150,000
Senior Notes \| Series C Notes
Debt Instrument [Line Items]
Average interest rate (percent)	4.60%	4.60%
Carrying value	$ 175,000	$ 175,000
Secured Debt \| Receivables securitization facility
Debt Instrument [Line Items]
Average interest rate (percent)	2.41%	3.15%
Carrying value	$ 142,885	$ 249,744
Unsecured Debt \| Senior Notes
Debt Instrument [Line Items]
Average interest rate (percent)	4.20%	4.20%
Carrying value	$ 592,448	$ 591,608

FINANCING ARRANGEMENTS - Narrative (Details)	12 Months Ended
FINANCING ARRANGEMENTS - Narrative (Details)	Dec. 31, 2019 USD ($)	Dec. 31, 2018 USD ($)	Dec. 17, 2018 USD ($)	Apr. 09, 2018	Aug. 27, 2013 USD ($)
Debt Instrument [Line Items]
Carrying value	$ 1,235,333,000	$ 1,346,352,000
Line of Credit \| Amended Credit Agreement due 2023
Debt Instrument [Line Items]
Maximum borrowing capacity	$ 1,000,000,000
Maximum leverage ratio	3.50
Line of Credit \| Amended Credit Agreement due 2023 \| Federal Funds Rate
Debt Instrument [Line Items]
Basis spread on variable rate (percent)	0.50%
Line of Credit \| Amended Credit Agreement due 2023 \| LIBOR
Debt Instrument [Line Items]
Basis spread on variable rate (percent)	1.13%
Line of Credit \| Amended Credit Agreement due 2023 \| Minimum
Debt Instrument [Line Items]
Commitment fee (percent)	0.075%
Line of Credit \| Amended Credit Agreement due 2023 \| Maximum
Debt Instrument [Line Items]
Commitment fee (percent)	0.20%
Senior Notes
Debt Instrument [Line Items]
Long-term debt fair value	$ 539,300,000
Senior Notes \| Note Purchase Agreement
Debt Instrument [Line Items]
Maximum leverage ratio	3.00
Debt instrument principal amount					$ 500,000,000
Minimum interest coverage ratio	2.00
Maximum priority debt to total assets ratio (percent)	15.00%
Debt instrument, redemption price (percent)	100.00%
Secured Debt \| Receivables securitization facility
Debt Instrument [Line Items]
Carrying value	$ 142,885,000	249,744,000
Secured Debt \| Receivables securitization facility \| Wells Fargo Bank N.A. and Bank of America N.A.
Debt Instrument [Line Items]
Maximum borrowing capacity			$ 250,000,000
Unsecured Debt \| Senior Notes Due 2028
Debt Instrument [Line Items]
Long-term debt fair value	$ 659,900,000
Debt instrument, redemption price (percent)	101.00%
Debt instrument annual interest rate (percent)				4.20%
Debt Instrument effective yield (percent)				4.39%
Carrying value	$ 592,448,000	$ 591,608,000
Threshold for holders of principal outstanding to declare principal and unpaid interest payable (percent)	25.00%

INCOME TAXES - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended	12 Months Ended
INCOME TAXES - Narrative (Details) - USD ($) $ in Thousands	Dec. 31, 2019	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Income Taxes [Line Items]
Tax expense related to foreign withholding taxes	$ 13,900	$ 35,899	$ 39,830	$ 32,638
Tax benefits related to excess foreign tax credits	11,100
Tax benefit related to foreign exchange losses on previously taxed income	1,800
Increase in income tax payable due to repatriation of foreign earnings		3,900
Unrecognized tax benefits and related interest and penalties, all of which would affect our effective tax rate if recognized	39,900	39,900
Expected decrease in unrecognized tax benefits in next twelve months due to lapsing statutes	3,100	3,100
Interest and penalties recognized		1,000	1,000	$ 700
Interest and penalties accrued	6,000	6,000	6,500
Foreign net operating loss carryforwards tax effect	11,100	11,100	8,100
Foreign operating loss carryforwards
Income Taxes [Line Items]
Valuation allowance against deferred tax asset	$ 8,500	$ 8,500	$ 6,400

INCOME TAXES - Income Before Provision for Income Taxes (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Income Tax Disclosure [Abstract]
Domestic	$ 649,742	$ 738,927	$ 638,718
Foreign	92,515	141,346	89,745
Income before provision for income taxes	$ 742,257	$ 880,273	$ 728,463

INCOME TAXES - Reconciliation of Unrecognized Tax Benefits, excluding Interest and Penalties (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Reconciliation of Unrecognized Tax Benefits [Roll Forward]
Unrecognized tax benefits, beginning of period	$ 31,515	$ 31,806	$ 12,268
Additions based on tax positions related to the current year	2,212	0	4,014
Additions for tax positions of prior years	2,148	1,662	16,713
Reductions for tax positions of prior years	0	(263)	0
Lapse in statute of limitations	(1,703)	(1,394)	(1,189)
Settlements	(234)	(296)	0
Unrecognized tax benefits, end of the period	$ 33,938	$ 31,515	$ 31,806

INCOME TAXES - Components of the Provision for Income Taxes (Details) - USD ($) $ in Thousands	3 Months Ended	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Tax provision:
Federal		$ 106,009	$ 152,627	$ 189,708
State		25,788	38,626	29,320
Foreign	$ 13,900	35,899	39,830	32,638
Current tax provision		167,696	231,083	251,666
Deferred provision (benefit):
Federal		1,554	(11,969)	(21,389)
State		316	(3,176)	(3,048)
Foreign		(4,277)	(170)	(3,659)
Deferred tax provision (benefit)		(2,407)	(15,315)	(28,096)
Total provision		$ 165,289	$ 215,768	$ 223,570

INCOME TAXES - Reconciliation of the Provision for Income Taxes using Statutory Federal Income Tax Rate to the Effective Income Tax Rate (Details)	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Income Tax Disclosure [Abstract]
Federal statutory rate	21.00%	21.00%	35.00%
State income taxes, net of federal benefit	2.80%	3.30%	2.60%
Tax Act impact	0.00%	0.40%	(1.70%)
Section 199 deduction	0.00%	0.00%	(2.80%)
Share-based payment awards	(0.90%)	(0.70%)	(1.90%)
Excess foreign tax credits	(1.50%)	0.00%	0.00%
Foreign	1.70%	0.60%	(0.90%)
Other	(0.80%)	(0.10%)	0.40%
Effective income tax rate	22.30%	24.50%	30.70%

INCOME TAXES - Deferred Tax Assets (Liabilities) (Details) - USD ($) $ in Thousands	Dec. 31, 2019	Dec. 31, 2018
Deferred tax assets:
Lease liabilities	$ 77,879	$ 0
Compensation	54,226	57,666
Accrued expenses	23,179	27,683
Receivables	5,086	8,093
Other	7,417	6,004
Deferred tax liabilities:
Right-of-use assets	(75,352)	0
Intangible assets	(73,166)	(77,059)
Accrued revenue	(14,893)	(19,571)
Prepaid assets	(4,660)	(5,798)
Long-lived assets	(15,134)	(15,615)
Other	(10,873)	(7,167)
Net deferred tax liabilities	$ (26,291)	$ (25,764)

CAPITAL STOCK AND STOCK AWARD PLANS - Narrative (Details) $ / shares in Units, $ in Millions		12 Months Ended
	May 09, 2019 shares	Dec. 31, 2019 USD ($) vote $ / shares shares	Dec. 31, 2014	Dec. 31, 2018 $ / shares shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Preferred stock, authorized (in shares)		20,000,000		20,000,000
Preferred stock, par value (in dollars per share) \| $ / shares		$ 0.10		$ 0.10
Preferred stock, outstanding (in shares)		0		0
Common stock, authorized (in shares)		480,000,000		480,000,000
Common stock, par value (in dollars per share) \| $ / shares		$ 0.10		$ 0.10
Entitled vote for each share of common stock (vote) \| vote		1
Increase in number of shares authorized for award (in shares)	4,000,000
Maximum number of shares that can be granted under stock plan (in shares)	17,041,803
Shares available for stock awards (in shares)		5,300,634
Unrecognized compensation expense related to stock options \| $		$ 40.4
Stock Options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Antidilutive securities excluded from computation of earnings per share (in shares)		3,348,501
Stock Options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock award vesting period (in years)			5 years
Performance Based Restricted Shares and Restricted Stock Units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock award vesting period (in years)		5 years
Restricted Shares and Restricted Stock Units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation expense related to stock awards \| $		$ 99.3
Restricted Shares and Restricted Stock Units \| Minimum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Restricted shares and restricted stock unit grants, discount for post-vesting holding restrictions (percent)		12.00%
Restricted Shares and Restricted Stock Units \| Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Restricted shares and restricted stock unit grants, discount for post-vesting holding restrictions (percent)		22.00%

CAPITAL STOCK AND STOCK AWARD PLANS - Summary of Total Compensation Expense Recognized in Statements of Operations for Stock-Based Compensation (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	$ 39,083	$ 87,791	$ 41,805
Stock Options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	16,073	23,374	10,109
Stock awards
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	20,170	61,826	29,217
Company Expense on ESPP discount
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense	$ 2,840	$ 2,591	$ 2,479

CAPITAL STOCK AND STOCK AWARD PLANS - Summary of Stock Option Activity (Details) - USD ($) $ / shares in Units, $ in Thousands	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018
Options
Outstanding, beginning balance (in shares)	7,822,514
Grants (in shares)	151,040
Exercised (in shares)	(725,685)
Forfeitures (in shares)	(197,677)
Outstanding, ending balance (in shares)	7,050,192	7,822,514
Vested (in shares)	4,507,070
Exercisable (in shares)	4,507,070
Weighted Average Exercise Price
Outstanding, beginning balance (in dollars per share)	$ 74.42
Grants (in dollars per share)	82.46
Exercised (in dollars per share)	65.58
Terminated (in dollars per share)	77.87
Outstanding, ending balance (in dollars per share)	75.40	$ 74.42
Vested (in dollars per share)	71.17
Exercisable (in dollars per share)	$ 71.17
Aggregate Intrinsic Value (in thousands)
Outstanding, aggregate intrinsic value	$ 44,067	$ 85,222
Average Remaining Life (years)
Outstanding, average remaining life (in years)	6 years 4 months 24 days	7 years 2 months 12 days
Vested, average remaining life (in years)	5 years 7 months 6 days
Exercisable, average remaining life (in years)	5 years 7 months 6 days

CAPITAL STOCK AND STOCK AWARD PLANS - Intrinsic Value of Options Exercised (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Share-based Payment Arrangement [Abstract]
Intrinsic value of options exercised	$ 15,862	$ 16,209	$ 6,026

CAPITAL STOCK AND STOCK AWARD PLANS - Summary of Stock Options Grants by First Vesting Date (Details) - $ / shares		12 Months Ended
	Feb. 05, 2020	Dec. 31, 2019	Dec. 31, 2014
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Options granted, net of forfeitures (in shares)		5,266,478
Weighted average grant date fair value (in dollars per share)		$ 14.73
Unvested options (in shares)		2,543,122
Weighted average exercise price (in dollars per share)		$ 82.46
Stock Options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock award vesting period (in years)			5 years
First Vesting Date Dec 31 2016
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Options granted, net of forfeitures (in shares)		1,421,432
Weighted average grant date fair value (in dollars per share)		$ 12.66
Unvested options (in shares)		280,033
First Vesting Date Dec 31 2017
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Options granted, net of forfeitures (in shares)		1,238,090
Weighted average grant date fair value (in dollars per share)		$ 12.60
Unvested options (in shares)		484,683
First Vesting Date Dec 31 2018
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Options granted, net of forfeitures (in shares)		1,447,294
Weighted average grant date fair value (in dollars per share)		$ 14.25
Unvested options (in shares)		855,028
First Vesting Date Dec 31 2019
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Options granted, net of forfeitures (in shares)		1,159,662
Weighted average grant date fair value (in dollars per share)		$ 20.13
Unvested options (in shares)		923,378
First Vesting Date Dec 31 2020 \| Subsequent Event
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Options granted, net of forfeitures (in shares)	1,660,548
Weighted average grant date fair value (in dollars per share)	$ 13.88
Weighted average exercise price (in dollars per share)	$ 72.74
First Vesting Date Dec 31 2020 \| Stock Options \| Subsequent Event
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock award vesting period (in years)	5 years

CAPITAL STOCK AND STOCK AWARD PLANS - Assumptions Used in Estimating the Fair Value Per Option (Details) - Stock Options - $ / shares	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Fair Value Assumptions and Methodology [Abstract]
Weighted-average risk-free interest rate (percent)	2.10%	3.10%	2.30%
Expected dividend yield (percent)	2.00%	2.00%	2.50%
Weighted-average volatility (percent)	25.00%	25.00%	20.00%
Expected term (in years)	6 years 29 days	6 years 29 days	6 years 2 months 12 days
Weighted average fair value per option (in dollars per share)	$ 17.52	$ 20.52	$ 14.23

CAPITAL STOCK AND STOCK AWARD PLANS - Summary of Unvested Performance-Based Restricted Shares and Restricted Stock Units (Details) - Performance Based Restricted Shares and Restricted Stock Units	12 Months Ended
	Dec. 31, 2019 $ / shares shares
Number of Restricted Shares and Restricted Stock Units
Unvested, beginning balance (in shares) \| shares	846,170
Granted (in shares) \| shares	38,340
Vested (in shares) \| shares	0
Forfeitures (in shares) \| shares	(42,717)
Unvested, ending balance (in shares) \| shares	841,793
Weighted Average Grant Date Fair Value
Unvested, beginning balance (in dollars per share) \| $ / shares	$ 68.35
Granted (in dollars per share) \| $ / shares	68.10
Vested (in dollars per share) \| $ / shares	0
Forfeitures (in dollars per share) \| $ / shares	63.24
Unvested, ending balance (in dollars per share) \| $ / shares	$ 68.68

CAPITAL STOCK AND STOCK AWARD PLANS - Summary of Performance-Based Shares and Units by First Vesting Date (Details) - Performance Based Restricted Shares and Restricted Stock Units - $ / shares		12 Months Ended
	Feb. 05, 2020	Dec. 31, 2019	Dec. 31, 2018
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Performance shares and stock units granted, net of forfeitures (in shares)		1,403,522
Weighted average grant date fair value (in dollars per share)		$ 65.59
Unvested performance shares and restricted stock units (in shares)		841,793	846,170
Stock award vesting period (in years)		5 years
Granted (in shares)		38,340
Weighted average grant date fair value (in dollars per share)		$ 68.10
First Vesting Date Dec 31 2016
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Performance shares and stock units granted, net of forfeitures (in shares)		388,578
Weighted average grant date fair value (in dollars per share)		$ 51.88
Unvested performance shares and restricted stock units (in shares)		138,268
First Vesting Date Dec 31 2017
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Performance shares and stock units granted, net of forfeitures (in shares)		338,693
Weighted average grant date fair value (in dollars per share)		$ 64.91
Unvested performance shares and restricted stock units (in shares)		161,722
First Vesting Date Dec 31 2018
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Performance shares and stock units granted, net of forfeitures (in shares)		310,713
Weighted average grant date fair value (in dollars per share)		$ 74.26
Unvested performance shares and restricted stock units (in shares)		176,265
First Vesting Date Dec 31 2019
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Performance shares and stock units granted, net of forfeitures (in shares)		365,538
Weighted average grant date fair value (in dollars per share)		$ 73.82
Unvested performance shares and restricted stock units (in shares)		365,538
First Vesting Date Dec 31 2020 \| Subsequent Event
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock award vesting period (in years)	5 years
Granted (in shares)	405,776
Weighted average grant date fair value (in dollars per share)	$ 59.34

CAPITAL STOCK AND STOCK AWARD PLANS - Summary of Unvested Time-Based Restricted Shares and Restricted Stock Units (Details) - Time Based Restricted Shares and Restricted Stock Units - $ / shares		12 Months Ended
	Feb. 05, 2020	Dec. 31, 2019
Number of Restricted Shares and Stock Units
Unvested, beginning balance (in shares)		926,692
Granted (in shares)		40,309
Vested (in shares)		(291,318)
Forfeitures (in shares)		(61,242)
Unvested, ending balance (in shares)		614,441
Weighted Average Grant Date Fair Value
Unvested, beginning balance (in dollars per share)		$ 67.08
Granted (in dollars per share)		72.07
Vested (in dollars per share)		63.93
Forfeitures (in dollars per share)		67.66
Unvested, ending balance (in dollars per share)		$ 68.76
Subsequent Event
Number of Restricted Shares and Stock Units
Granted (in shares)	329,586
Weighted Average Grant Date Fair Value
Granted (in dollars per share)	$ 59.34
Stock award vesting period (in years)	5 years

CAPITAL STOCK AND STOCK AWARD PLANS - Summary of Fair Value of Full Value Stock Awards Vested (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Full Value Awards
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Fair value of awards vested	$ 20,170	$ 61,826	$ 29,217

CAPITAL STOCK AND STOCK AWARD PLANS - Summary of Employee Stock Purchase Plan Activity (Details) - USD ($)	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expense Recognized by the Company	$ 39,083,000	$ 87,791,000	$ 41,805,000
Company Expense on ESPP discount
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expense Recognized by the Company	$ 2,840,000	$ 2,591,000	$ 2,479,000
1997 Employee Stock Purchase Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares Purchased by Employees (in shares)	224,596	191,823	215,613
Aggregate Costs to Employees	$ 16,093,000	$ 14,682,000	$ 14,048,000
Maximum employee contribution to purchase company stock	$ 10,000
Discount rate used to determine purchase price (percent)	15.00%
1997 Employee Stock Purchase Plan \| Company Expense on ESPP discount
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expense Recognized by the Company	$ 2,840,000	$ 2,591,000	$ 2,479,000

CAPITAL STOCK AND STOCK AWARD PLANS - Share Repurchase Programs Activity (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017	May 31, 2018	Dec. 31, 2013
Share Repurchases [Line Items]
Total Value of Shares Repurchased	$ 306,444	$ 303,492	$ 179,985
Share Repurchase Programs
Share Repurchases [Line Items]
Shares Repurchased (in shares)	3,434,102	3,319,077	2,426,407
Total Value of Shares Repurchased	$ 306,444	$ 303,492	$ 179,985
2013 Repurchase Program
Share Repurchases [Line Items]
Number of shares authorized to be repurchased (in shares)					15,000,000
2018 Repurchase Program
Share Repurchases [Line Items]
Number of shares authorized to be repurchased (in shares)				15,000,000
Shares remaining for repurchase under authorization (in shares)	9,993,683

COMMITMENTS AND CONTINGENCIES - Defined Contribution Plan Expense, including Matching Contributions (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Commitments and Contingencies Disclosure [Abstract]
Profit-sharing plan expense	$ 42,491	$ 43,172	$ 27,530

COMMITMENTS AND CONTINGENCIES - Narrative (Details)	12 Months Ended
COMMITMENTS AND CONTINGENCIES - Narrative (Details)	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Defined Contribution Plan Disclosure [Line Items]
Defined contribution match		6.00%	4.00%	4.00%
Discretionary profit-sharing contribution			2.00%
Forecast
Defined Contribution Plan Disclosure [Line Items]
Defined contribution match	6.00%

ACQUISITIONS - Narrative (Details) - USD ($) $ in Thousands				12 Months Ended
ACQUISITIONS - Narrative (Details) - USD ($) $ in Thousands	May 22, 2019	Feb. 28, 2019	Aug. 31, 2017	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017	Jan. 28, 2020
Business Acquisition [Line Items]
Purchase consideration, net of cash acquired				$ 59,200	$ 5,315	$ 49,068
Goodwill recorded in acquisition				$ 33,663
Dema Service
Business Acquisition [Line Items]
Purchase consideration, net of cash acquired	$ 14,200
Goodwill recorded in acquisition	$ 7,800
Space Cargo
Business Acquisition [Line Items]
Purchase consideration, net of cash acquired		$ 45,000
Goodwill recorded in acquisition		$ 25,900
Milgram
Business Acquisition [Line Items]
Purchase consideration, net of cash acquired			$ 47,300
Goodwill recorded in acquisition			$ 28,300
Prime Distribution Services \| Subsequent Event
Business Acquisition [Line Items]
Cash consideration per definitive agreement							$ 225,000

ACQUISITIONS - Summary of Identifiable Intangible Assets and Estimated Useful Lives (Details) - Customer relationships - USD ($) $ in Thousands	May 22, 2019	Feb. 28, 2019	Aug. 31, 2017
Dema Service
Business Acquisition [Line Items]
Estimated Life (years)	7 years
Identifiable intangible assets	$ 4,252
Space Cargo
Business Acquisition [Line Items]
Estimated Life (years)		7 years
Identifiable intangible assets		$ 16,439
Milgram
Business Acquisition [Line Items]
Estimated Life (years)			7 years
Identifiable intangible assets			$ 14,004

SEGMENT REPORTING - Narrative (Details)	12 Months Ended
SEGMENT REPORTING - Narrative (Details)	Dec. 31, 2019 segment
Segment Reporting [Abstract]
Number of reportable segments (segment)	2

SEGMENT REPORTING - Summary of Segment Information (Details) $ in Thousands	3 Months Ended								12 Months Ended
	Dec. 31, 2019 USD ($)	Sep. 30, 2019 USD ($)	Jun. 30, 2019 USD ($)	Mar. 31, 2019 USD ($)	Dec. 31, 2018 USD ($)	Sep. 30, 2018 USD ($)	Jun. 30, 2018 USD ($)	Mar. 31, 2018 USD ($)	Dec. 31, 2019 USD ($) employee	Dec. 31, 2018 USD ($) employee	Dec. 31, 2017 USD ($) employee
Segment Reporting Information [Line Items]
Total revenues	$ 3,793,326	$ 3,856,132	$ 3,908,840	$ 3,751,210	$ 4,137,908	$ 4,291,900	$ 4,276,037	$ 3,925,327	$ 15,309,508	$ 16,631,172	$ 14,869,380
Net Revenues									2,586,310	2,705,235	2,368,050
Income (loss) from operations	136,806	$ 201,085	$ 227,535	$ 224,550	255,517	$ 245,973	$ 219,008	$ 191,585	789,976	912,083	775,119
Depreciation and amortization									100,449	96,729	92,977
Total assets	4,641,060				4,427,412				$ 4,641,060	$ 4,427,412	$ 4,235,834
Average headcount (employee) \| employee									15,551	15,204	14,687
Operating Segments \| NAST
Segment Reporting Information [Line Items]
Total revenues									$ 11,283,692	$ 12,346,757	$ 10,728,835
Net Revenues									1,797,369	1,906,261	1,626,174
Income (loss) from operations									722,763	821,844	661,108
Depreciation and amortization									24,508	25,290	23,866
Total assets	2,550,010				2,567,120				$ 2,550,010	$ 2,567,120	$ 2,506,137
Average headcount (employee) \| employee									7,354	7,387	7,316
Operating Segments \| Global Forwarding
Segment Reporting Information [Line Items]
Total revenues									$ 2,327,913	$ 2,487,744	$ 2,140,987
Net Revenues									533,976	543,906	485,280
Income (loss) from operations									80,527	91,626	91,842
Depreciation and amortization									36,720	35,148	33,308
Total assets	1,021,592				969,736				$ 1,021,592	$ 969,736	$ 821,182
Average headcount (employee) \| employee									4,766	4,711	4,310
Operating Segments \| All Other and Corporate
Segment Reporting Information [Line Items]
Total revenues									$ 1,697,903	$ 1,796,671	$ 1,999,558
Net Revenues									254,965	255,068	256,596
Income (loss) from operations									(13,314)	(1,387)	22,169
Depreciation and amortization									39,221	36,291	35,803
Total assets	$ 1,069,458				$ 890,556				$ 1,069,458	$ 890,556	$ 908,515
Average headcount (employee) \| employee									3,431	3,106	3,061

SEGMENT REPORTING - Total Revenues Based on Location of the Customer and Long-Lived Assets by Geographic Regions (Details) - USD ($) $ in Thousands	3 Months Ended								12 Months Ended
	Dec. 31, 2019	Sep. 30, 2019	Jun. 30, 2019	Mar. 31, 2019	Dec. 31, 2018	Sep. 30, 2018	Jun. 30, 2018	Mar. 31, 2018	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Total revenues
Revenues	$ 3,793,326	$ 3,856,132	$ 3,908,840	$ 3,751,210	$ 4,137,908	$ 4,291,900	$ 4,276,037	$ 3,925,327	$ 15,309,508	$ 16,631,172	$ 14,869,380
Long-lived assets
Total long-lived assets	695,696				405,423				695,696	405,423	442,212
Right-of-use lease assets	310,860								310,860
United States
Total revenues
Revenues									13,143,522	14,370,454	12,865,087
Long-lived assets
Total long-lived assets	489,129				321,766				489,129	321,766	335,072
Right-of-use lease assets	216,400								216,400
Other locations
Total revenues
Revenues									2,165,986	2,260,718	2,004,293
Long-lived assets
Total long-lived assets	206,567				$ 83,657				206,567	$ 83,657	$ 107,140
Right-of-use lease assets	$ 94,400								$ 94,400

REVENUE FROM CONTRACTS WITH CUSTOMERS - Impact on Consolidated Statements of Operations (Details) - USD ($) $ in Thousands	3 Months Ended								12 Months Ended
	Dec. 31, 2019	Sep. 30, 2019	Jun. 30, 2019	Mar. 31, 2019	Dec. 31, 2018	Sep. 30, 2018	Jun. 30, 2018	Mar. 31, 2018	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Revenues:
Total revenues	$ 3,793,326	$ 3,856,132	$ 3,908,840	$ 3,751,210	$ 4,137,908	$ 4,291,900	$ 4,276,037	$ 3,925,327	$ 15,309,508	$ 16,631,172	$ 14,869,380
Costs and expenses:
Personnel expenses	298,981	320,563	338,886	340,098	339,316	335,299	340,630	328,297	1,298,528	1,343,542	1,179,527
Other selling, general, and administrative expenses	143,076	111,783	128,795	114,152	118,950	112,772	111,845	106,043	497,806	449,610	413,404
Total costs and expenses	3,656,520	3,655,047	3,681,305	3,526,660	3,882,391	4,045,927	4,057,029	3,733,742	14,519,532	15,719,089	14,094,261
Income from operations	136,806	201,085	227,535	224,550	255,517	245,973	219,008	191,585	789,976	912,083	775,119
Interest and other expenses									(47,719)	(31,810)	(46,656)
Income before provision for income taxes									742,257	880,273	728,463
Provision for income taxes									165,289	215,768	223,570
Net income	99,106	146,894	169,180	161,788	187,150	175,895	159,163	142,297	576,968	664,505	504,893
Balances without adoption of ASU 2014-09
Revenues:
Total revenues									15,465,028	16,698,041
Costs and expenses:
Personnel expenses									1,299,087	1,343,159
Other selling, general, and administrative expenses									497,806	449,610
Total costs and expenses									14,670,318	15,792,866
Income from operations									794,710	905,175
Interest and other expenses									(47,719)	(31,810)
Income before provision for income taxes									746,991	873,365
Provision for income taxes									166,502	213,882
Net income									580,489	659,483
Effect of change higher (lower) \| ASU 2014-09
Revenues:
Total revenues									(155,520)	(66,869)
Costs and expenses:
Personnel expenses									(559)	383
Other selling, general, and administrative expenses									0	0
Total costs and expenses									(150,786)	(73,777)
Income from operations									(4,734)	6,908
Interest and other expenses									0	0
Income before provision for income taxes									(4,734)	6,908
Provision for income taxes									(1,213)	1,886
Net income									(3,521)	5,022
Transportation
Revenues:
Total revenues	3,570,405	3,608,346	3,638,612	3,504,932	3,896,750	4,028,392	3,953,139	3,637,640	14,322,295	15,515,921	13,502,906
Costs and expenses:
Purchased services and products	3,013,200	2,999,979	2,972,998	2,853,256	3,207,859	3,359,520	3,313,196	3,041,602	11,839,433	12,922,177	11,257,290
Transportation \| Balances without adoption of ASU 2014-09
Revenues:
Total revenues									14,336,820	15,462,328
Costs and expenses:
Purchased services and products									11,848,665	12,875,875
Transportation \| Effect of change higher (lower) \| ASU 2014-09
Revenues:
Total revenues									(14,525)	53,593
Costs and expenses:
Purchased services and products									(9,232)	46,302
Sourcing
Revenues:
Total revenues	222,921	247,786	270,228	246,278	241,158	263,508	322,898	287,687	987,213	1,115,251	1,366,474
Costs and expenses:
Purchased services and products	$ 201,263	$ 222,722	$ 240,626	$ 219,154	$ 216,266	$ 238,336	$ 291,358	$ 257,800	883,765	1,003,760	$ 1,244,040
Sourcing \| Balances without adoption of ASU 2014-09
Revenues:
Total revenues									1,128,208	1,235,713
Costs and expenses:
Purchased services and products									1,024,760	1,124,222
Sourcing \| Effect of change higher (lower) \| ASU 2014-09
Revenues:
Total revenues									(140,995)	(120,462)
Costs and expenses:
Purchased services and products									$ (140,995)	$ (120,462)

REVENUE FROM CONTRACTS WITH CUSTOMERS - Total Revenues Disaggregated by Major Service Line and Timing of Recognition (Details) - USD ($) $ in Thousands	3 Months Ended								12 Months Ended
	Dec. 31, 2019	Sep. 30, 2019	Jun. 30, 2019	Mar. 31, 2019	Dec. 31, 2018	Sep. 30, 2018	Jun. 30, 2018	Mar. 31, 2018	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Disaggregation of Revenue [Line Items]
Total revenues	$ 3,793,326	$ 3,856,132	$ 3,908,840	$ 3,751,210	$ 4,137,908	$ 4,291,900	$ 4,276,037	$ 3,925,327	$ 15,309,508	$ 16,631,172	$ 14,869,380
Operating Segments \| NAST
Disaggregation of Revenue [Line Items]
Total revenues									11,283,692	12,346,757	10,728,835
Operating Segments \| Global Forwarding
Disaggregation of Revenue [Line Items]
Total revenues									2,327,913	2,487,744	2,140,987
Operating Segments \| All Other and Corporate
Disaggregation of Revenue [Line Items]
Total revenues									1,697,903	1,796,671	1,999,558
Transportation
Disaggregation of Revenue [Line Items]
Total revenues	3,570,405	3,608,346	3,638,612	3,504,932	3,896,750	4,028,392	3,953,139	3,637,640	14,322,295	15,515,921	13,502,906
Transportation \| Performance obligations completed over time
Disaggregation of Revenue [Line Items]
Total revenues									14,322,295	15,515,921
Transportation \| Operating Segments \| NAST \| Performance obligations completed over time
Disaggregation of Revenue [Line Items]
Total revenues									11,283,692	12,346,757
Transportation \| Operating Segments \| Global Forwarding \| Performance obligations completed over time
Disaggregation of Revenue [Line Items]
Total revenues									2,327,913	2,487,744
Transportation \| Operating Segments \| All Other and Corporate \| Performance obligations completed over time
Disaggregation of Revenue [Line Items]
Total revenues									710,690	681,420
Sourcing
Disaggregation of Revenue [Line Items]
Total revenues	$ 222,921	$ 247,786	$ 270,228	$ 246,278	$ 241,158	$ 263,508	$ 322,898	$ 287,687	987,213	1,115,251	$ 1,366,474
Sourcing \| Performance obligations completed at a point in time
Disaggregation of Revenue [Line Items]
Total revenues									987,213	1,115,251
Sourcing \| Operating Segments \| NAST \| Performance obligations completed at a point in time
Disaggregation of Revenue [Line Items]
Total revenues									0	0
Sourcing \| Operating Segments \| Global Forwarding \| Performance obligations completed at a point in time
Disaggregation of Revenue [Line Items]
Total revenues									0	0
Sourcing \| Operating Segments \| All Other and Corporate \| Performance obligations completed at a point in time
Disaggregation of Revenue [Line Items]
Total revenues									$ 987,213	$ 1,115,251

REVENUE FROM CONTRACTS WITH CUSTOMERS - Narrative (Details) - Product Concentration Risk - Revenue	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018
Transportation services
Disaggregation of Revenue [Line Items]
Percentage of revenues attributable to services	92.00%	91.00%
Sourcing
Disaggregation of Revenue [Line Items]
Percentage of revenues attributable to services	6.00%	7.00%
Value-added logistics services
Disaggregation of Revenue [Line Items]
Percentage of revenues attributable to services	2.00%	2.00%

LEASES - Narrative (Details) - USD ($) $ in Thousands	Feb. 19, 2020	Dec. 31, 2019	Jan. 01, 2019
Lessee, Lease, Description [Line Items]
Right-of-use assets		$ 310,860
Right-of-use lease liabilities		$ 320,724
Warehouse space, Los Angeles \| Subsequent Event
Lessee, Lease, Description [Line Items]
Right-of-use assets	$ 38,700
Right-of-use lease liabilities	$ 38,700
ASU 2016-02
Lessee, Lease, Description [Line Items]
Right-of-use assets			$ 265,400
Right-of-use lease liabilities			$ 273,300

LEASES - Lease Data (Details) - USD ($) $ in Thousands	3 Months Ended	12 Months Ended
LEASES - Lease Data (Details) - USD ($) $ in Thousands	Dec. 31, 2019	Dec. 31, 2019	Dec. 31, 2018
Lease Costs
Operating Lease, Cost		$ 68,489
Short-term Lease, Cost		11,440
Total lease expense		79,929
Other Lease Information
Operating cash flows from operating leases		66,489
Right-of-use lease assets obtained in exchange for new lease liabilities		$ 101,966
Lease Term and Discount Rate
Weighted average remaining lease term (in years)	7 years 9 months 18 days	7 years 9 months 18 days
Weighted average discount rate (percent)	3.40%	3.40%
Weighted average remaining lease term, excluding Chicago office space (in years)		5 years 2 months 12 days
One leased location
Other Lease Information
Right-of-use lease assets obtained in exchange for new lease liabilities	$ 35,500
Chicago office space
Lease Term and Discount Rate
Lease term (in years)			15 years

LEASES - Maturity of Lease Liabilities (Details) $ in Thousands	Dec. 31, 2019 USD ($)
Maturity of Lease Liabilities
2020	$ 70,995
2021	60,839
2022	49,717
2023	36,722
2024	25,457
Thereafter	125,163
Total lease payments	368,893
Less: Interest	(48,169)
Present value of lease liabilities	$ 320,724

LEASES - Minimum Future Lease Commitments Under Noncancelable Lease Agreements (Details) $ in Thousands	Dec. 31, 2018 USD ($)
Minimum Future Lease Commitments Payments Under Noncancelable Lease Agreements
2019	$ 53,675
2020	47,680
2021	36,832
2022	27,644
2023	19,406
Thereafter	81,465
Total lease payments	$ 266,702

CHANGES IN ACCUMULATED OTHER COMPREHENSIVE LOSS (Details) - USD ($) $ in Thousands	Dec. 31, 2019	Dec. 31, 2018
Stockholders' Equity Note [Abstract]
Accumulated other comprehensive loss	$ 76,149	$ 71,935

RECENTLY ISSUED ACCOUNTING PRONOUNCEMENTS (Details) - USD ($) $ in Thousands	Dec. 31, 2019	Jan. 01, 2019
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Right-of-use lease assets	$ 310,860
Right-of-use lease liabilities	$ 320,724
ASU 2016-02
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Right-of-use lease assets		$ 265,400
Right-of-use lease liabilities		$ 273,300

SUPPLEMENTARY DATA (UNAUDITED) - Unaudited Results of Operations by Quarter (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended								12 Months Ended
	Dec. 31, 2019	Sep. 30, 2019	Jun. 30, 2019	Mar. 31, 2019	Dec. 31, 2018	Sep. 30, 2018	Jun. 30, 2018	Mar. 31, 2018	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
Revenues:
Total revenues	$ 3,793,326	$ 3,856,132	$ 3,908,840	$ 3,751,210	$ 4,137,908	$ 4,291,900	$ 4,276,037	$ 3,925,327	$ 15,309,508	$ 16,631,172	$ 14,869,380
Costs and expenses:
Personnel expenses	298,981	320,563	338,886	340,098	339,316	335,299	340,630	328,297	1,298,528	1,343,542	1,179,527
Other selling, general, and administrative expenses	143,076	111,783	128,795	114,152	118,950	112,772	111,845	106,043	497,806	449,610	413,404
Total costs and expenses	3,656,520	3,655,047	3,681,305	3,526,660	3,882,391	4,045,927	4,057,029	3,733,742	14,519,532	15,719,089	14,094,261
Income from operations	136,806	201,085	227,535	224,550	255,517	245,973	219,008	191,585	789,976	912,083	775,119
Net income	$ 99,106	$ 146,894	$ 169,180	$ 161,788	$ 187,150	$ 175,895	$ 159,163	$ 142,297	$ 576,968	$ 664,505	$ 504,893
Basic net income per share (in dollars per share)	$ 0.73	$ 1.08	$ 1.23	$ 1.17	$ 1.36	$ 1.27	$ 1.14	$ 1.02	$ 4.21	$ 4.78	$ 3.59
Diluted net income per share (in dollars per share)	$ 0.73	$ 1.07	$ 1.22	$ 1.16	$ 1.34	$ 1.25	$ 1.13	$ 1.01	$ 4.19	$ 4.73	$ 3.57
Basic weighted average shares outstanding (in shares)	135,997	136,380	137,185	137,854	137,797	138,797	139,464	140,032	136,955	139,010	140,610
Dilutive effect of outstanding stock awards (in shares)	624	1,096	1,071	1,101	1,385	1,363	1,147	1,238	780	1,395	772
Diluted weighted average shares outstanding (in shares)	136,621	137,476	138,256	138,955	139,182	140,160	140,611	141,270	137,735	140,405	141,382
Transportation
Revenues:
Total revenues	$ 3,570,405	$ 3,608,346	$ 3,638,612	$ 3,504,932	$ 3,896,750	$ 4,028,392	$ 3,953,139	$ 3,637,640	$ 14,322,295	$ 15,515,921	$ 13,502,906
Costs and expenses:
Purchased services and products	3,013,200	2,999,979	2,972,998	2,853,256	3,207,859	3,359,520	3,313,196	3,041,602	11,839,433	12,922,177	11,257,290
Sourcing
Revenues:
Total revenues	222,921	247,786	270,228	246,278	241,158	263,508	322,898	287,687	987,213	1,115,251	1,366,474
Costs and expenses:
Purchased services and products	$ 201,263	$ 222,722	$ 240,626	$ 219,154	$ 216,266	$ 238,336	$ 291,358	$ 257,800	$ 883,765	$ 1,003,760	$ 1,244,040

SCHEDULE II. VALUATION AND QUALIFYING ACCOUNTS - Transactions in the Allowance for Doubtful Accounts (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2019	Dec. 31, 2018	Dec. 31, 2017
SEC Schedule, 12-09, Movement in Valuation Allowances and Reserves [Roll Forward]
Balance, beginning of year	$ 41,131	$ 42,409	$ 39,543
Provision	5,853	15,634	13,489
Write-offs	(14,146)	(16,912)	(10,623)
Balance, end of year	$ 32,838	$ 41,131	$ 42,409