MR. COOPER GROUP INC., 10-Q filed on 7/30/2020
Quarterly Report
v3.20.2
Document and Entity Information - shares
 6 Months Ended
Jun. 30, 2020
Jul. 24, 2020
Cover [Abstract]    
Document type 10-Q  
Document quarterly report true  
Document period end date Jun. 30, 2020  
Document transition report false  
Entity file number 001-14667  
Entity registrant name Mr. Cooper Group Inc.  
Entity incorporation, state or country code DE  
Entity tax identification number 91-1653725  
Entity address, address line one 8950 Cypress Waters Blvd  
Entity address, city or town Coppell  
Entity address, state or province TX  
Entity address, postal zip code 75019  
City area code 469  
Local phone number 549-2000  
Title of 12(b) security Common stock, $0.01 par value per share  
Trading symbol COOP  
Security exchange name NASDAQ  
Entity current reporting status Yes  
Entity interactive data current Yes  
Entity filer category Accelerated Filer  
Entity small business false  
Entity emerging growth company false  
Entity shell company false  
Entity common stock, shares outstanding   92,021,981
Entity central index key 0000933136  
Current fiscal year end date --12-31  
Document fiscal year focus 2020  
Document fiscal period focus Q2  
Amendment flag false  
v3.20.2
Consolidated Balance Sheets - USD ($)
$ in Millions
Jun. 30, 2020
Dec. 31, 2019
Assets    
Cash and cash equivalents $ 1,041 $ 329
Restricted cash 260 283
Mortgage servicing rights, $2,757 and $3,496 at fair value, respectively 2,763 3,502
Advances and other receivables, net of reserves of $216 and $175, respectively 668 988
Reverse mortgage interests, net of purchase discount of $127 and $114, respectively 5,709 6,279
Mortgage loans held for sale at fair value 3,179 4,077
Property and equipment, net of accumulated depreciation of $75 and $55, respectively 115 112
Deferred tax assets, net 1,391 1,345
Other assets 2,174 1,390
Total assets 17,300 18,305
Liabilities and Stockholders’ Equity    
Unsecured senior notes, net 2,261 2,366
Advance facilities, net 475 422
Warehouse facilities, net 4,031 4,575
Payables and other liabilities 2,460 2,016
MSR related liabilities - nonrecourse at fair value 1,173 1,348
Mortgage servicing liabilities 48 61
Other nonrecourse debt, net 4,707 5,286
Total liabilities 15,155 16,074
Commitments and contingencies (Note 16)
Preferred stock at $0.00001 - 10 million shares authorized, 1 million shares issued and outstanding, respectively; aggregate liquidation preference of ten dollars, respectively 0 0
Common stock at $0.01 par value - 300 million shares authorized, 92.0 million and 91.1 million shares issued, respectively 1 1
Additional paid-in-capital 1,114 1,109
Retained earnings 1,034 1,122
Total Mr. Cooper stockholders’ equity 2,149 2,232
Non-controlling interests (4) (1)
Total stockholders’ equity 2,145 2,231
Total liabilities and stockholders’ equity $ 17,300 $ 18,305
v3.20.2
Consolidated Balance Sheets (Parenthetical) - USD ($)
Jun. 30, 2020
Dec. 31, 2019
Statement of Financial Position [Abstract]    
Forward MSRs - fair value $ 2,757,000,000 $ 3,496,000,000
Advances and other receivables, reserves 216,000,000 175,000,000
Purchase discount, net 127,000,000 114,000,000
Accumulated depreciation $ 75,000,000 $ 55,000,000
Preferred stock, par value (in dollars per share) $ 0.00001 $ 0.00001
Preferred stock, shares authorized (in shares) 10,000,000 10,000,000
Preferred stock, shares issued (in shares) 1,000,000 1,000,000
Preferred stock, shares outstanding (in shares) 1,000,000 1,000,000
Preferred stock, liquidation preference $ 10 $ 10
Common stock, par value (in dollars per share) $ 0.01 $ 0.01
Common stock, shares authorized (in shares) 300,000,000 300,000,000
Common stock, shares, issued (in shares) 92,000,000.0 91,100,000
v3.20.2
Unaudited Consolidated Statements of Operations - USD ($)
$ in Millions
 3 Months Ended 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Jun. 30, 2020
Jun. 30, 2019
Revenues:        
Service related, net $ 12 $ 137 $ (41) $ 221
Net gain on mortgage loans held for sale 618 262 949 428
Total revenues 630 399 908 649
Expenses:        
Salaries, wages and benefits 248 238 494 453
General and administrative 171 254 369 482
Total expenses 419 492 863 935
Interest income 76 162 194 296
Interest expense (177) (187) (369) (376)
Other income, net 0 1 1 16
Total other expenses, net (101) (24) (174) (64)
Income (loss) before income tax expense (benefit) 110 (117) (129) (350)
Less: Income tax expense (benefit) 37 (29) (31) (76)
Net income (loss) 73 (88) (98) (274)
Less: Net loss attributable to non-controlling interests 0 (1) (3) (1)
Net income (loss) attributable to Mr. Cooper 73 (87) (95) (273)
Less: Undistributed earnings attributable to participating stockholders 1 0 0 0
Net income (loss) attributable to common stockholders $ 72 $ (87) $ (95) $ (273)
Net income (loss) per common share attributable to Mr. Cooper:        
Basic (in dollars per share) $ 0.78 $ (0.96) $ (1.04) $ (3.00)
Diluted (in dollars per share) $ 0.77 $ (0.96) $ (1.04) $ (3.00)
v3.20.2
Unaudited Consolidated Statements of Stockholders' Equity - USD ($)
shares in Thousands, $ in Millions
Total
Cumulative effect, period of adoption, adjustment
Preferred Stock
Common Stock
Additional Paid-in Capital
Retained Earnings
Retained Earnings
Cumulative effect, period of adoption, adjustment
Total Mr. Cooper Stockholders’ Equity
Total Mr. Cooper Stockholders’ Equity
Cumulative effect, period of adoption, adjustment
Non-controlling Interests
Shares outstanding, beginning balance (in shares) at Dec. 31, 2018     1,000 90,821            
Stockholders' equity, beginning balance at Dec. 31, 2018 $ 1,945   $ 0 $ 1 $ 1,093 $ 848   $ 1,942   $ 3
Increase (Decrease) in Stockholders' Equity [Roll Forward]                    
Shares issued / (surrendered) under incentive compensation plan (in shares)       240            
Shares issued / (surrendered) under incentive compensation plan (2)       (2)     (2)    
Share-based compensation 9       9     9    
Net loss (274)         (273)   (273)   (1)
Shares outstanding, ending balance (in shares) at Jun. 30, 2019     1,000 91,061            
Stockholders' equity, ending balance at Jun. 30, 2019 1,678   $ 0 $ 1 1,100 575   1,676   2
Shares outstanding, beginning balance (in shares) at Mar. 31, 2019     1,000 91,042            
Stockholders' equity, beginning balance at Mar. 31, 2019 1,761   $ 0 $ 1 1,095 662   1,758   3
Increase (Decrease) in Stockholders' Equity [Roll Forward]                    
Shares issued / (surrendered) under incentive compensation plan (in shares)       19            
Share-based compensation 5       5     5    
Net loss (88)         (87)   (87)   (1)
Shares outstanding, ending balance (in shares) at Jun. 30, 2019     1,000 91,061            
Stockholders' equity, ending balance at Jun. 30, 2019 1,678   $ 0 $ 1 1,100 575   1,676   2
Shares outstanding, beginning balance (in shares) at Dec. 31, 2019     1,000 91,118            
Stockholders' equity, beginning balance at Dec. 31, 2019 2,231 $ 7 $ 0 $ 1 1,109 1,122 $ 7 2,232 $ 7 (1)
Increase (Decrease) in Stockholders' Equity [Roll Forward]                    
Shares issued / (surrendered) under incentive compensation plan (in shares)       904            
Shares issued / (surrendered) under incentive compensation plan (5)       (5)     (5)    
Share-based compensation 10       10     10    
Net loss (98)         (95)   (95)   (3)
Shares outstanding, ending balance (in shares) at Jun. 30, 2020     1,000 92,022            
Stockholders' equity, ending balance at Jun. 30, 2020 $ 2,145   $ 0 $ 1 1,114 1,034   2,149   (4)
Increase (Decrease) in Stockholders' Equity [Roll Forward]                    
Accounting standards update us-gaap:AccountingStandardsUpdate201613Member                  
Shares outstanding, beginning balance (in shares) at Mar. 31, 2020     1,000 91,970            
Stockholders' equity, beginning balance at Mar. 31, 2020 $ 2,066   $ 0 $ 1 1,108 961   2,070   (4)
Increase (Decrease) in Stockholders' Equity [Roll Forward]                    
Shares issued / (surrendered) under incentive compensation plan (in shares)       52            
Share-based compensation 6       6     6    
Net loss 73         73   73    
Shares outstanding, ending balance (in shares) at Jun. 30, 2020     1,000 92,022            
Stockholders' equity, ending balance at Jun. 30, 2020 $ 2,145   $ 0 $ 1 $ 1,114 $ 1,034   $ 2,149   $ (4)
v3.20.2
Unaudited Consolidated Statements of Cash Flows - USD ($)
$ in Millions
 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Operating Activities    
Net loss $ (98) $ (274)
Adjustments to reconcile net loss to net cash attributable to operating activities:    
Deferred tax benefit (49) (76)
Net gain on mortgage loans held for sale (949) (428)
Interest income on reverse mortgage loans (117) (167)
Provision for servicing and non-servicing reserves 11 30
Fair value changes and amortization/accretion of mortgage servicing rights/liabilities 999 695
Fair value changes in excess spread financing (101) (74)
Fair value changes in mortgage servicing rights financing liability 12 11
Fair value changes in mortgage loans held for investment 0 (3)
Amortization of premiums, net of discount accretion 34 (25)
Depreciation and amortization for property and equipment and intangible assets 37 45
Share-based compensation 10 9
Other loss 8 0
Repurchases of forward loan assets out of Ginnie Mae securitizations (2,092) (715)
Mortgage loans originated and purchased for sale, net of fees (23,110) (15,727)
Sales proceeds and loan payment proceeds for mortgage loans held for sale and held for investment 26,606 15,429
Changes in assets and liabilities:    
Advances and other receivables 313 249
Reverse mortgage interests 751 1,056
Other assets (616) (118)
Payables and other liabilities 417 31
Net cash attributable to operating activities 2,066 (52)
Investing Activities    
Acquisitions, net of cash acquired 0 (85)
Property and equipment additions, net of disposals (26) (27)
Purchase of forward mortgage servicing rights, net of liabilities incurred (31) (409)
Proceeds on sale of forward and reverse mortgage servicing rights 43 279
Net cash attributable to investing activities (14) (242)
Financing Activities    
(Decrease) increase in warehouse facilities (544) 1,173
Increase (decrease) in advance facilities 58 (40)
Repayment of notes payable 0 (294)
Proceeds from HECM securitizations 0 398
Proceeds from sale of HECM securitizations 0 20
Repayment of HECM securitizations (168) (434)
Proceeds from issuance of participating interest financing in reverse mortgage interests 99 156
Repayment of participating interest financing in reverse mortgage interests (598) (1,004)
Proceeds from the issuance of excess spread financing 24 437
Settlements and repayments of excess spread financing (110) (119)
Issuance of unsecured senior debt 600 0
Repayment of nonrecourse debt – legacy assets 0 (6)
Redemption and repayment of unsecured senior notes (698) 0
Repayment of finance lease liability (1) (2)
Surrender of shares relating to stock vesting (5) (2)
Debt financing costs (20) (1)
Net cash attributable to financing activities (1,363) 282
Net increase (decrease) in cash, cash equivalents, and restricted cash 689 (12)
Cash, cash equivalents, and restricted cash - beginning of period 612 561
Cash, cash equivalents, and restricted cash - end of period [1] 1,301 549
Supplemental Disclosures of Cash Activities    
Cash paid for interest expense 89 74
Net cash paid (refunded) for income taxes 3 (1)
Total cash, cash equivalents, and restricted cash [1] $ 1,301 $ 549
[1] The following table provides a reconciliation of cash, cash equivalents and restricted cash to amount reported within the consolidated balance sheets.
v3.20.2
Nature of Business and Basis of Presentation
 6 Months Ended
Jun. 30, 2020
Organization, Consolidation and Presentation of Financial Statements [Abstract]  
Nature of business and basis of presentation
1. Nature of Business and Basis of Presentation

Nature of Business
Mr. Cooper Group Inc., collectively with its consolidated subsidiaries, (“Mr. Cooper”, the “Company”, “we”, “us” or “our”) provides servicing, origination and transaction-based services related to single family residences throughout the United States with operations under its primary brands: Mr. Cooper® and Xome®. Mr. Cooper is one of the largest home loan originators and servicers in the country focused on delivering a variety of servicing and lending products, services and technologies. Xome provides real estate services including real estate brokerage, title, closing, valuation and field services to lenders, investors and consumers. The Company’s corporate website is located at www.mrcoopergroup.com. The Company has provided a glossary of terms, which defines certain industry-specific and other terms that are used herein, in the MD&A section of this Form 10-Q.

Mr. Cooper, which was previously known as WMIH Corp. (“WMIH”), is a corporation duly organized and existing under the laws of the state of Delaware since May 11, 2015. On July 31, 2018, Wand Merger Corporation (“Merger Sub”), a wholly-owned subsidiary of WMIH merged with and into Nationstar Mortgage Holdings Inc. (“Nationstar”), with Nationstar continuing as a wholly-owned subsidiary of WMIH (the “Merger”). Prior to the Merger, WMIH had limited operations other than its reinsurance business that operated in runoff mode. As a result of the Merger, shares of Nationstar common stock were delisted from the New York Stock Exchange. Following the Merger closing, the combined company traded on NASDAQ under the ticker symbol “WMIH” until October 10, 2018, when WMIH changed its name to “Mr. Cooper Group Inc.” and its ticker symbol to “COOP”.

Basis of Presentation
The consolidated interim financial statements of the Company have been prepared in accordance with U.S. generally accepted accounting principles (“GAAP”) for interim financial information and in accordance with the instructions to Form 10-Q and Article 10 of Regulation S-X as promulgated by the SEC. Accordingly, the financial statements do not include all of the information and footnotes required by GAAP for complete financial statements and should be read in conjunction with the audited consolidated financial statements and notes thereto included in the Company’s Annual Reports on Form 10-K for the year ended December 31, 2019.

The interim consolidated financial statements are unaudited; however, in the opinion of management, all adjustments, consisting of normal recurring items, considered necessary for a fair presentation of the results of the interim periods have been included. Dollar amounts are reported in millions, except per share data and other key metrics, unless otherwise noted.

The Company evaluated subsequent events through the date these interim consolidated financial statements were issued.

Basis of Consolidation
The consolidated financial statements include the accounts of the Company, its wholly-owned subsidiaries, other entities in which the Company has a controlling financial interest and those variable interest entities (“VIE”) where the Company’s wholly-owned subsidiaries are the primary beneficiaries. Assets and liabilities of VIEs and their respective results of operations are consolidated from the date that the Company became the primary beneficiary through the date the Company ceases to be the primary beneficiary. The Company applies the equity method of accounting to investments where it is able to exercise significant influence, but not control, over the policies and procedures of the entity and owns less than 50% of the voting interests. Investments in certain companies over which the Company does not exert significant influence are accounted for as cost method investments. Intercompany balances and transactions on consolidated entities have been eliminated. Business combinations are included in the consolidated financial statements from their respective dates of acquisition.

Use of Estimates
The preparation of the consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements and accompanying notes. Actual results could differ from these estimates due to factors such as adverse changes in the economy, changes in interest rates, secondary market pricing for loans held for sale and derivatives, strength of underwriting and servicing practices, changes in prepayment assumptions, declines in home prices or discrete events adversely affecting specific borrowers, uncertainties in the economy from the COVID-19 pandemic, and such differences could be material.
Recent Accounting Guidance Adopted
Accounting Standards Update No. 2016-13, Financial Instruments - Credit Losses (Topic 326), (“ASU 2016-13”) requires expected credit losses for financial instruments held at the reporting date to be measured based on historical experience, current conditions and reasonable and supportable forecasts, which is referred to as the current expected credit loss (“CECL”) methodology. The update eliminates the initial recognition of credit losses on an incurred basis in current GAAP and instead reflects an entity’s current estimate of all expected credit losses over the life of the asset. Previously, when credit losses were measured under GAAP, an entity generally only considered past events and current conditions in measuring the incurred loss. The new standard will reflect management’s best estimate of all expected credit losses for the Company’s financial assets that are recognized at amortized cost. The guidance was effective for the Company as of January 1, 2020, with a cumulative-effect adjustment to retained earnings as of that date.

Based upon management’s scoping analysis, the Company determined that reverse mortgage interests, net of reserves, advances and other receivables, net of reserves, and certain financial instruments included in other assets are within the scope of ASU 2016-13. Certain financial instruments within these respective line items have been determined to have limited expected credit-related losses due to the contractual servicing agreements with agencies and loan product guarantees. For advances and other receivables, net, the Company determined that the majority of estimated losses are due to servicing operational errors and credit-related losses are not significant because of the contractual relationships with the agencies. For reverse mortgage interests the Company determined that the guarantee from Federal Housing Administration (“FHA”) on Home Equity Conversion Mortgage (“HECM“) loan products limits credit-related losses to an immaterial amount with substantially all losses related to servicing operational errors. For other assets, primarily trade receivables, the Company determined that these are short-term in nature (less than one year), and the estimated credit-related losses over the life of these receivables are similar to those resulting from the Company’s existing loss reserve process. For each of the aforementioned financial instruments carried at amortized cost, the Company enhanced its processes to consider and include the requirements of ASU 2016-13, as applicable, into the determination of credit-related losses.

On January 1, 2020, the Company adopted ASU 2016-13 using the modified retrospective method for the above-mentioned financial assets. Results for reporting periods after January 1, 2020 are presented under ASU 2016-13 while prior period amounts continue to be reported in accordance with previously applicable GAAP. The Company recorded transition adjustments aggregating to a net increase of $9, or $7 after tax, to retained earnings and a reduction of $7 to the advances and other receivables reserve and a $2 reduction in the other assets reserves, as of January 1, 2020 for the cumulative effect of adopting ASU 2016-13.

In connection with adoption of ASU 2016-13, the Company updated its accounting policies as follows:

For certain financial instruments included in advances and other receivables, net, and certain trade receivables and accrued revenues included in other assets that within the scope of ASU 2016-13, the reserve methodology was revised to consider CECL losses. The revised CECL methodology considers expected lifetime loss rates calculated from historical data using a weighted average life to determine the current expected credit loss required. Due to the nature of the financial instrument, reverse mortgage interests, net of reserves, and advances and other receivables had limited impact from the adoption of CECL to the reserve methodology. See Note 4, Advances and Other Receivables, Net, Note 5, Reverse Mortgage Interests, Net, and Note 7, Other Assets, for additional information.

Factors that influenced management’s current estimate of expected credit losses for certain advances and other receivables and certain trade receivables and accrued revenues included the following: historical collection and loss rates, passage of time, weighted average life of receivables, and various qualitative factors including current economic conditions.

Factors that influenced management’s current estimate of expected credit related losses for certain reverse mortgage interests included the following: historical collection and loss rates, foreclosure timelines, and values of underlying collateral.

Accounting Standards Update No. 2018-13, Fair Value Measurement (Topic 820) - Changes to the Disclosure Requirements for Fair Value Measurement, (“ASU 2018-13”) removes the requirement to disclose the amount of and reasons for transfers between Level 1 and Level 2 fair value measurement methodologies, the policy for timing of transfers between levels and the valuation processes for Level 3 fair value measurements. It also adds a requirement to disclose changes in unrealized gains and losses for the period included in other comprehensive income for recurring Level 3 fair value measurements held at the end of the reporting period and the range and weighted average of significant unobservable inputs used to develop Level 3 measurements. For certain unobservable inputs, entities may disclose other quantitative information in lieu of the weighted average if the other quantitative information would be a more reasonable and rational method to reflect the distribution of unobservable inputs used to develop Level 3 fair value measurements. The Company adopted ASU 2018-13 on January 1, 2020. The guidance does not have a material impact to the disclosures currently provided by the Company.
v3.20.2
Acquisitions
 6 Months Ended
Jun. 30, 2020
Business Combinations [Abstract]  
Acquisitions
2. Acquisitions

Acquisition of Pacific Union Financial, LLC
On February 1, 2019, the Company completed the acquisition of all the limited liability units of Pacific Union Financial, LLC (“Pacific Union”), a California limited liability company. Pacific Union was a privately held company that was engaged in the origination, as well as servicing of residential mortgage loans, and operated throughout the United States. The acquisition allows the Company to expand its servicing portfolio and increase its mortgage lending volume and capabilities.

The acquisition has been accounted for in accordance with Accounting Standards Codification 805, Business Combinations, using the acquisition method of accounting. Under the acquisition method of accounting, the Company allocated the purchase price of the acquisition to identifiable assets acquired and liabilities assumed based on their estimated fair values as of the acquisition date. The determination of fair value estimates requires management to make certain estimates about discount rates, future expected cash flows, market conditions, and other future events that are highly subjective in nature and may require adjustments. The final purchase price was $116, paid in cash. Based on the allocation of fair value, goodwill of $40 was recorded, which represents the excess of the purchase price over the estimated fair value of tangible and intangible assets acquired, net of the liabilities assumed. The goodwill is primarily attributable to the assembled workforce and synergies with the Company’s current operations. $28 and $12 of the goodwill is assigned to the Originations and Servicing segments, respectively, based on expected cash flows, and is expected to be deductible for tax purposes.

Final Estimated Fair Value of Net Assets Acquired:
Cash and cash equivalents$37  
Restricted cash2  
Mortgage servicing rights271  
Advances and other receivables84  
Mortgage loans held for sale536  
Mortgage loans held for investment1  
Property and equipment8  
Other assets483  
Fair value of assets acquired1,422  
Notes payable(1)
294  
Advance facilities13  
Warehouse facilities393  
Payables and other liabilities530  
Other nonrecourse debt129  
Fair value of liabilities assumed1,359  
Total fair value of net tangible assets acquired63  
Intangible assets:
Customer relationships(2)
13  
Goodwill40  
Final purchase price$116  

(1)Notes payable was subsequently paid off in February 2019 after the consummation of the acquisition.
(2)The estimated fair values for customer relationships were measured using the excess earnings method and were determined to have a remaining useful life of 10 years.

The Company incurred total acquisition costs of $2 during the three months ended June 30, 2019, of which $1 is included in salaries, wages and benefits expense and $1 in general and administrative expense in the Company’s consolidated statements of operations. The Company incurred total acquisition costs of $4 during the six months ended June 30, 2019, of which $2 is included in salaries, wages and benefits expense and $2 in general and administrative expense in the Company’s consolidated statements of operations. The acquisition costs were primarily related to legal, accounting and consulting services. There were no acquisition costs incurred by the Company during the six months ended June 30, 2020.
For the three and six months ended June 30, 2019, the operations contributed by this acquisition generated total revenues of $79 and $118 and income before income tax of $36 and $50, respectively, which are reported in the Company’s consolidated statements of operations.

The following unaudited pro forma financial information presents the combined results of operations for the three and six months ended June 30, 2019, as if the acquisition had occurred on January 1, 2019:
Three Months Ended June 30, 2019Six Months Ended June 30, 2019
Pro forma financial information(unaudited)(unaudited)
Pro forma total revenues$399  $668  
Pro forma net loss$(87) $(271) 
v3.20.2
Mortgage Servicing Rights ("MSRs") and Related Liabilities
 6 Months Ended
Jun. 30, 2020
Transfers and Servicing [Abstract]  
Mortgage servicing rights and related liabilities
3. Mortgage Servicing Rights and Related Liabilities

The following table sets forth the carrying value of the Company’s mortgage servicing rights (“MSRs”) and the related liabilities. In estimating the fair value of all servicing rights and related liabilities, the impact of the COVID-19 pandemic was considered in the determination of key assumptions.
MSRs and Related LiabilitiesJune 30, 2020December 31, 2019
Forward MSRs - fair value$2,757  $3,496  
Reverse MSRs - amortized cost6  6  
Mortgage servicing rights$2,763  $3,502  
Mortgage servicing liabilities - amortized cost$48  $61  
Excess spread financing - fair value$1,124  $1,311  
Mortgage servicing rights financing - fair value49  37  
MSR related liabilities - nonrecourse at fair value$1,173  $1,348  

Mortgage Servicing Rights
The Company owns and records at fair value the rights to service traditional residential mortgage (“forward”) loans for others, either as a result of purchase transactions or from the retained servicing associated with the sales and securitizations of loans originated. MSRs are comprised of servicing rights of both agency and non-agency loans.
The following table sets forth the activities of forward MSRs:
Six Months Ended June 30,
Forward MSRs - Fair Value20202019
Fair value - beginning of period$3,496  $3,665  
Additions:
Servicing retained from mortgage loans sold249  169  
Purchases of servicing rights(1)
24  689  
Dispositions:
Sales of servicing assets—  (294) 
Changes in fair value:
Changes in valuation inputs or assumptions used in the valuation model(717) (542) 
Other changes in fair value(295) (182) 
Fair value - end of period$2,757  $3,505  

(1)Purchases of servicing rights during the six months ended June 30, 2019 includes $271 of mortgage servicing rights that were acquired from Pacific Union. See Note 2, Acquisitions, for further discussion. In addition, in January 2019, the Company entered into a subservicing contract for $24 billion in mortgages, which were subsequently purchased in May 2019, resulting in additional $253 servicing rights in the second quarter of 2019.

From time to time, the Company sells its ownership interest in certain MSRs and is retained as the subservicer for the sold assets. The Company has evaluated the sale accounting requirements related to these transactions, including the Company’s continued involvement as the subservicer, and concluded that these transactions qualify for sale accounting treatment. During the six months ended June 30, 2020 and 2019, the Company sold $71 and $22,932 in unpaid principal balance (“UPB”) of forward MSRs, of which none and $20,560 were retained by the Company as subservicer, respectively.

MSRs measured at fair value are primarily segregated between credit sensitive and interest sensitive pools (referred to herein as “acquisition pools”). Credit sensitive pools are primarily impacted by borrower performance under specified repayment terms, which most directly impacts involuntary prepayments and delinquency rates. Interest sensitive pools are primarily impacted by changes in forecasted interest rates, which in turn impact voluntary prepayment speeds. The Company assesses whether acquired portfolios are more credit sensitive or interest sensitive in nature on the date of acquisition, and no subsequent changes are made. Numerous factors are considered in making this assessment, including loan-to-value ratios, FICO scores, percentage of portfolio previously modified, portfolio seasoning and similar criteria.

Credit sensitive portfolios generally consist of higher delinquency, single-family non-conforming residential forward mortgage loans serviced for agency and non-agency investors. Due to the Company’s focus on recapture and modifications, significant amounts of the credit sensitive portfolio have been re-underwritten and, therefore, behave more like the interest sensitive portfolio. Interest sensitive portfolios generally consist of lower delinquency, single-family conforming residential forward mortgage loans for agency investors.

MSRs measured at fair value are also segregated between investor type into agency and non-agency pools (referred to herein as “investor pools”) based upon contractual servicing agreements with investors at the respective balance sheet date to evaluate the MSR portfolio and fair value of the portfolio.
The following table provides a breakdown of UPB and fair value for the Company’s forward MSRs:
June 30, 2020December 31, 2019
Forward MSRs - UPB and fair value breakdownUPBFair ValueUPBFair Value
Acquisition Pools
Credit sensitive$131,105  $1,307  $147,895  $1,613  
Interest sensitive146,870  1,450  148,887  1,883  
Total$277,975  $2,757  $296,782  $3,496  
Investor Pools
Agency(1)
$228,680  $2,308  $240,688  $2,944  
Non-agency(2)
49,295  449  56,094  552  
Total$277,975  $2,757  $296,782  $3,496  

(1)Agency investors primarily consist of government sponsored enterprises (“GSE”), such as the Federal National Mortgage Association (“Fannie Mae” or “FNMA”) and the Federal Home Loan Mortgage Corp (“Freddie Mac” or “FHLMC”), and the Government National Mortgage Association (“Ginnie Mae” or “GNMA”).
(2)Non-agency investors consist of investors in private-label securitizations.

The Company used the following key weighted-average inputs and assumptions in estimating the fair value of forward MSRs:
Forward MSRs - Key inputs and assumptionsJune 30, 2020December 31, 2019
Total MSR Portfolio
Discount rate9.5 %9.7 %
Prepayment speeds14.2 %13.1 %
Average life5.3 years5.8 years
Acquisition Pools:
Credit Sensitive
Discount rate9.9 %10.4 %
Prepayment speeds12.6 %12.7 %
Average life5.6 years6.0 years
Interest Sensitive
Discount rate9.0 %9.1 %
Prepayment speeds15.8 %13.5 %
Average life4.9 years5.7 years
Investor Pools:
Agency
Discount rate8.9 %9.0 %
Prepayment speeds14.4 %13.0 %
Average life5.2 years5.8 years
Non-agency
Discount rate12.0 %12.6 %
Prepayment speeds13.4 %13.8 %
Average life5.6 years6.2 years
The following table shows the hypothetical effect on the fair value of the Company’s forward MSRs when applying certain unfavorable variations of key assumptions to these assets for the dates indicated:
Discount Rate
Total Prepayment Speeds
Forward MSRs - Hypothetical Sensitivities
100 bps
Adverse
Change
200 bps
Adverse
Change
10%
Adverse
Change
20%
Adverse
Change
June 30, 2020
Mortgage servicing rights$(104) $(201) $(175) $(335) 
December 31, 2019
Mortgage servicing rights$(127) $(245) $(165) $(317) 

These hypothetical sensitivities should be evaluated with care. The effect on fair value of a 10% adverse change in assumptions generally cannot be determined because the relationship of the change in assumptions to the fair value may not be linear. Additionally, the impact of a variation in a particular assumption on the fair value is calculated while holding other assumptions constant. In reality, changes in one factor may lead to changes in other factors, which could impact the above hypothetical effects.

Reverse Mortgage Servicing Rights and Liabilities - Amortized Cost
The Company services certain HECM reverse mortgage loans with an unpaid principal balance of $20,758 and $22,725 as of June 30, 2020 and December 31, 2019, respectively. The following table sets forth the activities of reverse MSRs and mortgage servicing liabilities (“MSL”):
Six Months Ended June 30,
20202019
Reverse MSRs and Liabilities - Amortized CostAssetsLiabilitiesAssetsLiabilities
Balance - beginning of period$6  $61  $11  $71  
Amortization/accretion—  (13) (1) (28) 
Adjustments(1)
—  —  (4) 37  
Balance - end of the period$6  $48  $6  $80  
Fair value - end of period$6  $12  $7  $44  

(1)Reverse MSR and MSL net adjustments recorded by the Company during the six months ended June 30, 2019 primarily relate to the fair value adjustments for reverse MSR and MSL assumed from the Merger resulting from the revised cost to service assumption used in the valuation of reverse MSR and MSL during the measurement period.

Management evaluates reverse MSRs and MSLs each reporting period for impairment. Based on management’s assessment at June 30, 2020, no impairment or increased obligation was needed.

Excess Spread Financing - Fair Value
In order to finance the acquisition of certain MSRs on various Portfolios, the Company has entered into sale and assignment agreements with third parties and sold to these entities the right to receive a specified percentage of the excess cash flow generated from the portfolios in excess of a fixed base servicing fee per loan. The Company retains all the base servicing fee, ancillary income and interest float earnings on principal along with interest payments and escrows, and also incurs costs to service the specified pool. The Company is the legal owner and the servicer of the portfolios and provides all servicing and advancing functions.

In connection with the above transactions, the Company entered into recapture agreement obligations with third parties that require the Company to transfer the new loan or a replacement loan of similar economic characteristics into the respective portfolio if the Company recaptures any loan in the portfolio. The new or replacement loan will be governed by the same terms set forth in the sale and assignment agreement described above. Accordingly, a recapture assumption is included within excess spread valuation.
The Company used the following weighted-average assumptions in the Company’s valuation of excess spread financing:
Excess Spread Financing AssumptionsJune 30, 2020December 31, 2019
Discount rate12.0 %11.6 %
Prepayment speeds13.4 %12.6 %
Recapture rate18.7 %20.1 %
Average life5.4 years5.8 years
The following table shows the hypothetical effect on the Company’s excess spread financing fair value when applying certain unfavorable variations of key assumptions to these liabilities for the dates indicated:
Discount Rate
Prepayment Speeds
Excess Spread Financing - Hypothetical Sensitivities
100 bps
Adverse
Change
200 bps
Adverse
Change
10%
Adverse
Change
20%
Adverse
Change
June 30, 2020
Excess spread financing$38  $78  $47  $97  
December 31, 2019
Excess spread financing$46  $95  $46  $96  

These hypothetical sensitivities should be evaluated with care. The effect on fair value of a 10% variation in assumptions generally cannot be determined because the relationship of the change in assumptions to the fair value may not be linear. Additionally, the impact of a variation in a particular assumption on the fair value is calculated while holding other assumptions constant. In reality, changes in one factor may lead to changes in other factors, which could impact the above hypothetical effects. Also, a positive change in the above assumptions would not necessarily correlate with the corresponding decrease in the net carrying amount of the excess spread financing. Excess spread financing’s cash flow assumptions that are utilized in determining fair value are based on the related cash flow assumptions used in the financed MSRs. Any fair value change recognized in the financed MSRs attributable to related cash flows assumptions would inherently have an inverse impact on the carrying amount of the related excess spread financing.

Mortgage Servicing Rights Financing - Fair Value
From December 2013 through June 2014, the Company entered into agreements to sell a contractually specified base servicing fee component of certain MSRs and servicing advances under specified terms to a joint venture capitalized by third-party investors. The purpose of this transaction was to facilitate the financing of advances for private label mortgages. The Company continues to be the named servicer, and, for accounting purposes, ownership of the MSR resides with the Company. Accordingly, the Company records the MSR and an MSR financing liability associated with this transaction in the consolidated balance sheets. The MSR financing liability reflects the incremental costs of this transaction relative to the market participant assumptions contained in the MSR valuation. The Company had MSR financing liability of $49 and $37 as of June 30, 2020 and December 31, 2019, respectively.

The following table sets forth the weighted-average assumptions used in the valuation of the mortgage servicing rights financing liability:
Mortgage Servicing Rights Financing AssumptionsJune 30, 2020December 31, 2019
Advance financing rates4.3 %3.5 %
Annual advance recovery rates18.6 %18.8 %
Servicing Segment Revenues
The following table sets forth the items comprising total revenues for the Servicing segment:
Three Months Ended June 30,Six Months Ended June 30,
Total Revenues - Servicing2020201920202019
Contractually specified servicing fees(1)
$285  $307  $582  $588  
Other service-related income(1)
62  32  111  82  
Incentive and modification income(1)
8  10  18  17  
Late fees(1)
20  27  47  52  
Reverse servicing fees7  8  13  17  
Mark-to-market adjustments(2)
(261) (231) (644) (524) 
Counterparty revenue share(3)
(88) (70) (164) (118) 
Amortization, net of accretion(4)
(102) (56) (178) (79) 
Total revenues - Servicing$(69) $27  $(215) $35  

(1)The Company recognizes revenue on an earned basis for services performed. Amounts include subservicing related revenues.
(2)Mark-to-market (“MTM”) adjustments include fair value adjustments on MSR, excess spread financing and MSR financing liabilities. The amount of MSR MTM includes the impact of negative modeled cash flows which have been transferred to reserves on advances and other receivables. The negative modeled cash flows relate to advances and other receivables associated with inactive and liquidated loans that are no longer part of the MSR portfolio. The impact of negative modeled cash flows was $3 and $17 for the three months ended June 30, 2020 and 2019 and $13 and $28 for the six months ended June 30, 2020 and 2019, respectively.
(3)Counterparty revenue share represents the excess servicing fee that the Company pays to the counterparties under the excess spread financing arrangements and the payments made associated with MSR financing arrangements.
(4)Amortization is net of excess spread accretion of $79 and $59 and MSL accretion of $5 and $11 for the three months ended June 30, 2020 and 2019, respectively. For the six months ended June 30, 2020 and 2019, amortization is net of excess spread accretion of $147 and $95 and MSL accretion of $13 and $29, respectively.
v3.20.2
Advances and Other Receivables, Net
 6 Months Ended
Jun. 30, 2020
Receivables [Abstract]  
Advances and other receivables, net
4. Advances and Other Receivables, Net

Advances and other receivables, net, consists of the following:
Advances and Other Receivables, NetJune 30, 2020December 31, 2019
Servicing advances, net of $117 and $131 purchase discount, respectively
$695  $970  
Receivables from agencies, investors and prior servicers, net of $21 and $21 purchase discount, respectively
189  193  
Reserves(216) (175) 
Total advances and other receivables, net$668  $988  

The Company, as loan servicer, is contractually responsible to advance funds on behalf of the borrower and investor primarily for loan principal and interest, property taxes and hazard insurance and foreclosure costs. Advances are primarily recovered through reimbursement from the investor, proceeds from sale of loan collateral, mortgage insurance claims or the borrower. Reserves for advances and other receivables on loans liquidated or purchased out of the MSR portfolio are established within advances and other receivables.
The following table sets forth the activities of the servicing reserves for advances and other receivables:
Three Months Ended June 30,Six Months Ended June 30,
Reserves for Advances and Other Receivables2020201920202019
Balance - beginning of period$193  $71  $168  $47  
Provision and other additions(1)
29  37  59  67  
Write-offs(6) (10) (11) (16) 
Balance - end of period$216  $98  $216  $98  

(1)The Company recorded a provision of $3 and $17 through the MTM adjustments in revenues - service related, net, in the consolidated statements of operations for the three months ended June 30, 2020 and 2019, respectively, and $13 and $28 for the six months ended June 30, 2020 and 2019, respectively, for inactive and liquidated loans that are no longer part of the MSR portfolio. Other additions represent reclassifications of required reserves provisioned within other balance sheet accounts as associated serviced loans become inactive or liquidate.

Purchase Discount for Advances and Other Receivables
In connection with the acquisition of Pacific Union in February 2019, the Company recorded the acquired advances and other receivables at estimated fair value as of the acquisition date, which resulted in a purchase discount of $19. Refer to Note 2, Acquisitions, for discussion of the Pacific Union acquisition. In 2018, the Company recorded the acquired advances and other receivables in connection with the Merger at estimated fair value as of the acquisition date, which resulted in a purchase discount of $302.

As of June 30, 2020, a total of $183 purchase discount has been utilized, with $138 purchase discount remaining.

The following tables set forth the activities of the purchase discounts for advances and other receivables:
Three Months Ended June 30, 2020Three Months Ended June 30, 2019
Purchase Discount for Advances and Other ReceivablesServicing AdvancesReceivables from Agencies, Investors and Prior ServicersServicing AdvancesReceivables from Agencies, Investors and Prior Servicers
Balance - beginning of period$125  $21  $169  $48  
Utilization of purchase discounts(8) —  (13) —  
Balance - end of period$117  $21  $156  $48  

Six Months Ended June 30, 2020Six Months Ended June 30, 2019
Purchase Discount for Advances and Other ReceivablesServicing AdvancesReceivables from Agencies, Investors and Prior ServicersServicing AdvancesReceivables from Agencies, Investors and Prior Servicers
Balance - beginning of period$131  $21  $205  $48  
Addition from acquisition—  —  19  —  
Utilization of purchase discounts(14) —  (68) —  
Balance - end of period$117  $21  $156  $48  

Credit Loss for Advances and Other Receivables
As described in Note 1, Nature of Business and Basis of Presentation, advances and other receivables are within the scope of ASU 2016-13, and the Company modified its accounting policy regarding its assessment of reserves for credit-related losses in accordance with CECL framework. During the three and six months ended June 30, 2020, the Company increased the CECL reserve by $8 and $14, respectively. As of June 30, 2020, the total CECL reserve was $31, of which $14 and $17 was recorded in reserves and purchase discount for advances and other receivables, respectively.

Based upon the Company’s application of ASU 2016-13, the Company determined that the credit-related risk associated with applicable financial instruments typically increase with the passage of time. The CECL reserve methodology considers these financial instruments collectible to a point in time of 39 months. Any projected remaining balance at the end of the collection period is considered a loss and factors into the overall CECL loss rate required.
v3.20.2
Reverse Mortgage Interests, Net
 6 Months Ended
Jun. 30, 2020
Reverse Mortgage Interests [Abstract]  
Reverse Mortgage Interests, Net
5. Reverse Mortgage Interests, Net

Reverse mortgage interests, net, consists of the following:
Reverse Mortgage Interests, NetJune 30, 2020December 31, 2019
Participating interests in HECM mortgage-backed securities (“HMBS”)$3,873  $4,282  
Other interests securitized825  994  
Unsecuritized interests1,138  1,117  
Purchase discount, net(127) (114) 
Total reverse mortgage interests, net$5,709  $6,279  

Participating Interests in HMBS
Participating interests in HMBS consist of the Company’s reverse mortgage interests in HECM loans which have been transferred to GNMA and subsequently securitized through the issuance of HMBS. The Company does not own these loans, but due to HMBS program buyout requirements, such interests are consolidated in Company’s consolidated balance sheets. The Company does not originate reverse mortgages, but during the six months ended June 30, 2020 and 2019, a total of $95 and $149 in UPB associated with new draws on existing loans was transferred to GNMA and securitized by the Company, respectively.

In March 2019, the Company entered into an agreement with Fannie Mae for the transfer of reverse mortgage loans. As a result, $61 was transferred from Fannie Mae and securitized into GNMA HMBS during the six months ended June 30, 2019. There was no such activity during the six months ended June 30, 2020.

Other Interests Securitized
Other interests securitized consist of reverse mortgage interests that no longer meet HMBS program eligibility criteria primarily because they have reached 98% of their Max Claim Amount (“MCA”), which is established at origination and in accordance with HMBS program guidelines, requiring a repurchase of loans from the respective HMBS trust. These reverse mortgage interests have subsequently been transferred to private securitization trusts and are accounted for as a secured borrowing. No such securitizations occurred during the six months ended June 30, 2020. During the six months ended June 30, 2019, the Company securitized a total of $398 UPB through Trust 2019-1 and a total of $249 UPB from Trust 2017-2 was called and the related debt was extinguished. The Company sold $20 UPB of Trust 2018-3 during the six months ended June 30, 2019. Refer to Other Nonrecourse Debt in Note 9, Indebtedness for additional information.

Unsecuritized Interests
Unsecuritized interests in reverse mortgages consist of the following:
Unsecuritized interestsJune 30, 2020December 31, 2019
Repurchased HECM loans (exceeds 98% MCA)$804  $789  
HECM related receivables(1)
244  250  
Funded borrower draws not yet securitized53  64  
Real estate owned (“REO”) related receivables37  14  
Total unsecuritized interests
$1,138  $1,117  

(1)HECM related receivables consist primarily of receivables from FNMA for corporate advances and service fees and claims receivables from the U.S. Department of Housing and Urban Development (“HUD”) on reverse mortgage interests.

Unsecuritized interests include repurchased HECM loans for which the Company is required to repurchase from the HMBS pool when the outstanding principal balance of the HECM loan is equal to or greater than 98% of the MCA established at origination and in accordance with HMBS program guidelines. These unsecuritized interests are primarily financed through available warehouse lines. The Company repurchased a total of $686 and $1,457 of HECM loans out of GNMA HMBS securitizations during the six months ended June 30, 2020 and 2019, respectively, of which $186 and $371 were subsequently assigned to a third party in accordance with applicable servicing agreements, respectively. To the extent a loan is not subject to applicable servicing agreements and assigned to a third party, the loan is either subject to assignment to HUD, per contractual obligations with GNMA, liquidated via a payoff from the borrower or liquidated via a foreclosure according to the terms of the underlying mortgage. The Company assigned a total of $461 and $983 of HECM loans to HUD during the six months ended June 30, 2020 and 2019, respectively.
Purchase Discount, net, for Reverse Mortgage Interests
In connection with the Merger, the Company recorded the acquired reverse mortgage interests at estimated fair value as of the acquisition date, which resulted in a net purchase discount of $256 associated with financial and operational losses on reverse mortgage interests associated with servicing the loans through foreclosure and collateral liquidation. The premium and discount are amortized and accreted, respectively, based on the effective yield method, whereby the Company updates its prepayment assumptions for actual prepayments on a quarterly basis. Consistent with the Company’s accounting policy, the Company calculates reserve requirements on the reverse mortgage interest portfolio each reporting period and compares such calculated reserve requirements against the remaining net purchase discount. If the calculated reserve requirements exceed the remaining net purchase discount, the Company will record an additional reserve and associated provision to general and administrative expense. No additional reserves were required to be recorded as of June 30, 2020.

The following table sets forth the activities of the purchase discounts, net, for reverse mortgage interests:
Three Months Ended June 30,Six Months Ended June 30,
Purchase discount, net, for reverse mortgage interests(1)
2020201920202019
Balance - beginning of period$(129) $(171) $(114) $(164) 
Adjustments(2)
—  —  —  (24) 
Utilization of purchase discounts(3)
9  12  19  40  
Amortization, net of accretion(7) (4) (32) (15) 
Balance - end of period$(127) $(163) $(127) $(163) 

(1)Net position as certain items are in a premium/(discount) position, based on the characteristics of underlying tranches of loans.
(2)Adjustments during the six months ended June 30, 2019 due to revised cost to service assumption utilized in the valuation of reverse mortgage assets and liabilities acquired from the Merger.
(3)Utilization of purchase discounts on liquidated loans, for which the remaining receivable was written-off.

Credit Loss for Reverse Mortgage Interests
As described in Note 1, Nature of Business and Basis of Presentation, reverse mortgage interests are within the scope of ASU 2016-13, requiring an assessment of reserves regarding credit-related losses in accordance with the CECL framework. Upon applying ASU 2016-13, the Company determined that credit-related losses are immaterial given the government insured nature of the HECM loan product. Any expected credit-related losses are contemplated in the Company’s existing reserve methodology due to the nature of this financial instrument. Accordingly, no cumulative effect adjustment was required upon adoption of ASU 2016-13 on January 1, 2020 and no additional CECL reserve was recorded as of June 30, 2020.

The credit-risk characteristics of reverse mortgage interests do not vary with time as the financial instruments have no contractual life or financial profile as the primary counterparty is the government agency insuring the loans.

Reverse Mortgage Interest Income
The Company accrues interest income for its participating interest in reverse mortgages based on the stated rates underlying HECM loans, in accordance with FHA guidelines. Total interest earned on the Company’s reverse mortgage interests was $55 and $85 for the three months ended June 30, 2020 and 2019, respectively, and $117 and $167 for the six months ended June 30, 2020 and 2019, respectively.
v3.20.2
Mortgage Loans Held for Sale
 6 Months Ended
Jun. 30, 2020
Mortgage Loans Held for Sale and Investment [Abstract]  
Mortgage loans held for sale
6. Mortgage Loans Held for Sale

The Company maintains a strategy of originating and purchasing residential mortgage loan products primarily for the purpose of selling to GSEs or other third-party investors in the secondary market on a servicing-retained basis. The Company purchases closed loans through its correspondent channel and assists customers currently in the Company’s servicing portfolio with refinancing of loans or new home purchases through its direct-to-consumer channel. Generally, all newly originated mortgage loans held for sale are securitized and transferred to GSEs or delivered to third-party purchasers shortly after origination on a servicing-retained basis.
Mortgage loans held for sale are recorded at fair value as set forth below:
Mortgage Loans Held for SaleJune 30, 2020December 31, 2019
Mortgage loans held for sale – UPB$3,033  $3,949  
Mark-to-market adjustment(1)
146  128  
Total mortgage loans held for sale$3,179  $4,077  

(1)The mark-to-market adjustment is recorded in net gain on mortgage loans held for sale in the consolidated statements of operations.

The following table sets forth the activities of mortgage loans held for sale:
Six Months Ended June 30,
Mortgage Loans Held for Sale20202019
Balance - beginning of period$4,077  $1,631  
Loans sold(26,149) (15,203) 
Mortgage loans originated and purchased, net of fees23,110  16,263  
Repurchase of loans out of Ginnie Mae securitizations2,092  715  
Changes in fair value42  16  
Net transfers of mortgage loans held for sale(1)
7  —  
Balance - end of period$3,179  $3,422  

(1)Amount reflects transfers to other assets for loans transitioning into REO status and transfers to advances and other receivables, net, for claims made on certain government insurance mortgage loans. Transfers out are net of transfers in upon receipt of proceeds from an REO sale or claim filing.

For the six months ended June 30, 2020 and 2019, the Company received proceeds of $26,606 and $15,422, respectively, on the sale of mortgage loans held for sale, resulting in gains of $457 and $219, respectively.

The Company has the right to repurchase any individual loan in a Ginnie Mae securitization pool if that loan meets certain criteria, including having not received borrower payments for greater than 90 days. The majority of Ginnie Mae repurchased loans are repurchased in connection with loan modifications and loan resolution activity, with the intent to re-pool into new Ginnie Mae securitizations upon re-performance of the loan or to otherwise sell to third-party investors. Therefore, these loans are classified as held for sale.

The Company accrues interest income as earned and places loans on non-accrual status after any portion of principal or interest has been delinquent for more than 90 days. Accrued interest is recorded as interest income in the consolidated statements of operations.

The total UPB and fair value of mortgage loans held for sale on non-accrual status was as follows:
June 30, 2020December 31, 2019
Mortgage Loans Held for SaleUPBFair ValueUPBFair Value
Non-accrual(1)
$35  $25  $29  $22  

(1)Non-accrual UPB includes $27 and $25 of UPB related to Ginnie Mae repurchased loans as of June 30, 2020 and December 31, 2019, respectively.

The total UPB of mortgage loans held for sale for which the Company has begun formal foreclosure proceedings was $21 and $21 as of June 30, 2020 and December 31, 2019, respectively.
v3.20.2
Other Assets
 6 Months Ended
Jun. 30, 2020
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]  
Other assets
7. Other Assets

Other assets consist of the following:
Other assetsJune 30, 2020December 31, 2019
Loans subject to repurchase right from Ginnie Mae$1,171  $560  
Derivative financial instruments391  153  
Trade receivables and accrued revenues133  126  
Goodwill120  120  
Operating lease right-of-use assets108  121  
Intangible assets54  74  
Other197  236  
Total other assets$2,174  $1,390  

Loans Subject to Repurchase Right from Ginnie Mae
Forward loans are sold to Ginnie Mae in conjunction with the issuance of mortgage backed securities. The Company, as the issuer of the mortgage backed securities, has the unilateral right to repurchase any individual loan in a Ginnie Mae securitization pool if that loan meets certain criteria, including payments not being received from borrowers for greater than 90 days. Once the Company has the unilateral right to repurchase a delinquent loan, it has effectively regained control over the loan and recognizes these rights to the loan on its consolidated balance sheets and establishes a corresponding repurchase liability regardless of the Company’s intention to repurchase the loan. Loans subject to repurchase from Ginnie Mae as of June 30, 2020 include $818 loans in forbearance related to the Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”) whereby no payments have been received from borrowers for greater than 90 days.

Derivative Financial Instruments
See Note 8, Derivative Financial Instruments, for further details on derivative financial instruments.

Trade Receivables and Accrued Revenues
Trade receivables and accrued revenues are primarily comprised of trade receivables and service fees earned but not received based upon the terms of the Company’s servicing and subservicing agreements. As described in Note 1, Nature of Business and Basis of Presentation, certain trade receivables and accrued revenues included in other assets are within the scope of ASU 2016-13, requiring an assessment of CECL losses. As of June 30, 2020, the total CECL reserve was $4.

The credit-risk characteristics of trade receivables included in other assets and within the scope of ASU 2016-13 do not change with time as they are primarily short-term in nature. However, the Company does monitor the financial status of customers to determine if any specific loss considerations are required.
Goodwill and Intangible Assets
In 2019, the Company recorded goodwill and intangible assets of $40 and $13, respectively, in connection with the acquisition of Pacific Union. See further discussion in Note 2, Acquisitions. The Company recorded a $4 impairment of technology intangible assets within Corporate/Other segment during the six months ended June 30, 2020 in connection with an ancillary business. The impairment charges were included in the general and administrative expenses in the consolidated statements of operations. There was no impairment expense for intangible assets during the six months ended June 30, 2019.

Operating Lease Right-of-Use (“ROU”) Assets
Operating lease ROU assets represent the Company’s right to use an underlying leased asset during the lease term.

Other
Other primarily includes prepaid expenses, margin call deposits, REO, tax receivables, receivables related to recent loan transfers and various receivables due from investors. REO includes $6 and $11 of REO-related receivables with government insurance as of June 30, 2020 and December 31, 2019, respectively, limiting loss exposure to the Company.
v3.20.2
Derivative Financial Instruments
 6 Months Ended
Jun. 30, 2020
Derivative Instruments and Hedging Activities Disclosure [Abstract]  
Derivative financial instruments
8. Derivative Financial Instruments

Derivative instruments are used as part of the overall strategy to manage exposure to market risks primarily associated with fluctuations in interest rates related to originations. Derivative instruments utilized by the Company primarily include interest rate lock commitments (“IRLCs”), loan purchase commitments (“LPCs”), forward Mortgage Backed Securities (“MBS”) purchase commitments, Eurodollar and Treasury futures and interest rate swap agreements.

Associated with the Company’s derivatives are $23 and $6 in collateral deposits on derivative instruments recorded in other assets on the Company’s consolidated balance sheets as of June 30, 2020 and December 31, 2019, respectively. The Company does not offset fair value amounts recognized for derivative instruments with amounts collected or deposited on derivative instruments in the consolidated balance sheets.

The following tables provide the outstanding notional balances, fair values of outstanding positions and recorded gains/(losses) for the derivative financial instruments:
June 30, 2020Six Months Ended June 30, 2020
Derivative Financial InstrumentsExpiration
Dates		Outstanding
Notional		Fair
Value		Recorded Gains/(Losses)
Assets
Mortgage loans held for sale
Loan sale commitments2020$1,673  $81  $48  
Derivative financial instruments
IRLCs20209,227  370  235  
LPCs20201,823  18  6  
Forward MBS trades20201,239  3  (3) 
Eurodollar futures2020-20216  —  —  
Total derivative financial instruments - assets$12,295  $391  $238  
Liabilities
Derivative financial instruments
LPCs2020$55  $—  $(2) 
Forward MBS trades202010,119  50  37  
Eurodollar futures2020-20215  —  —  
Total derivative financial instruments - liabilities$10,179  $50  $35  
June 30, 2019Six Months Ended June 30, 2019
Derivative Financial InstrumentsExpiration
Dates		Outstanding
Notional		Fair
Value		Recorded Gains/(Losses)
Assets
Mortgage loans held for sale
Loan sale commitments2019$1,659  $47  $21  
Derivative financial instruments
IRLCs20193,649  110  51  
LPCs20191,327  17  15  
Forward MBS trades2019762  1  (1) 
Eurodollar futures2019-20218  —  —  
Total derivative financial instruments - assets$5,746  $128  $65  
Liabilities
Derivative financial instruments
IRLCs2019$4  $—  $—  
LPCs2019212  1  1  
Forward MBS trades20194,932  30  6  
Eurodollar futures2019-202112  —  —  
Total derivative financial instruments - liabilities$5,160  $31  $7  
v3.20.2
Indebtedness
 6 Months Ended
Jun. 30, 2020
Debt Disclosure [Abstract]  
Indebtedness
9. Indebtedness

Notes Payable
June 30, 2020December 31, 2019
Advance FacilitiesInterest RateMaturity DateCollateralCapacity AmountOutstandingCollateral PledgedOutstandingCollateral pledged
$875 advance facility(1)
CP+2.5% to 6.5%
April 2021Servicing advance receivables$875  $193  $220  $37  $88  
$425 advance facility(2)
LIBOR+2.8% to 6.5%
October 2021Servicing advance receivables425  211  273  224  285  
$250 advance facility(3)
LIBOR+1.5% to 2.6%
December 2020Servicing advance receivables250  —  —  98  167  
$200 advance facility
LIBOR+2.5%
January 2021Servicing advance receivables200  76  106  63  125  
Advance facilities principal amount 480  $599  422  $665  
Unamortized debt issuance costs(5) —  
Advance facilities, net $475  $422  

(1)The capacity amount for this advance facility increased from $125 to $875 in April 2020.
(2)The capacity amount for this advance facility increased from $325 to $425 in April 2020.
(3)This advance facility was terminated and transferred to another advance facility in April 2020.
June 30, 2020December 31, 2019
Warehouse FacilitiesInterest RateMaturity DateCollateralCapacity AmountOutstandingCollateral pledgedOutstandingCollateral pledged
$1,500 warehouse facility
LIBOR+1.7%
June 2021Mortgage loans or MBS$1,500  $669  $637  $759  $733  
$1,200 warehouse facility
LIBOR+1.5% to 3.0%
November 2020Mortgage loans or MBS1,200  568  606  683  724  
$800 warehouse facility(1)
LIBOR+2.1% to 3.8%
April 2021Mortgage loans or MBS800  642  700  589  656  
$750 warehouse facility
LIBOR+1.4% to 2.8%
September 2020Mortgage loans or MBS750  572  583  411  425  
$700 warehouse facility
LIBOR+1.3% to 2.2%
November 2020Mortgage loans or MBS700  624  644  469  488  
$600 warehouse facility
LIBOR+2.2%
February 2021Mortgage loans or MBS600  233  278  174  202  
$500 warehouse facility
LIBOR+2.5% to 4.0%
May 2021Mortgage loans or MBS500  —  1  336  349  
$250 warehouse facility(2)
LIBOR+1.4% to 2.3%
September 2020Mortgage loans or MBS250  —  —  762  783  
$200 warehouse facility
LIBOR+1.4%
January 2021Mortgage loans or MBS200  175  175  136  136  
$200 warehouse facility
LIBOR+2.5%
May 2021Mortgage loans or MBS200  50  74  54  78  
$200 warehouse facility
LIBOR+1.8%
April 2021Mortgage loans or MBS200  19  19  27  27  
$200 warehouse facility
LIBOR+1.3%
October 2020Mortgage loans or MBS200  —  —  —  —  
$50 warehouse facility
LIBOR+1.8% to 4.8%
April 2021Mortgage loans or MBS50  31  36  11  15  
$40 warehouse facility
LIBOR+3.3%
September 2020Mortgage loans or MBS40  4  4  5  6  
Warehouse facilities principal amount 3,587  3,757  4,416  4,622  
MSR Facility
$450 warehouse facility(3)
LIBOR+5.1%
May 2021MSR450  300  628  150  945  
$400 warehouse facility
LIBOR+2.3%
December 2020MSR400  75  176  —  200  
$150 warehouse facility(1)
LIBOR+3.8%
April 2021MSR150  40  117  —  130  
$50 warehouse facility
LIBOR+2.8%
August 2020MSR50  30  87  10  84  
MSR facilities principal amount 445  1,008  160  1,359  
Warehouse and MSR facilities principal amount 4,032  $4,765  4,576  $5,981  
Unamortized debt issuance costs
(1) (1) 
Warehouse facilities, net$4,031  $4,575  
Pledged Collateral:
Mortgage loans held for sale$2,963  $3,016  $3,826  $3,931  
Reverse mortgage interests624  741  590  691  
MSR 445  1,008  160  1,359  

(1)Total capacity amount for this facility is $800 of which $150 is a sublimit for MSR financing.
(2)The capacity amount for this warehouse facility decreased from $1,000 to $250 in May 2020.
(3)The capacity amount for this MSR facility increased from $400 to $450 in May 2020.
Unsecured Senior Notes
Unsecured senior notes consist of the following:
Unsecured senior notesJune 30, 2020December 31, 2019
$950 face value, 8.125% interest rate payable semi-annually, due July 2023
$950  $950  
$750 face value, 9.125% interest rate payable semi-annually, due July 2026
750  750  
$600 face value, 6.000% interest rate payable semi-annually, due January 2027(1)
600  —  
$600 face value, 6.500% interest rate payable semi-annually, due July 2021(2)
—  492  
$300 face value, 6.500% interest rate payable semi-annually, due June 2022(2)
—  206  
Unsecured senior notes principal amount2,300  2,398  
Unamortized debt issuance costs, premium and discount(39) (32) 
Unsecured senior notes, net $2,261  $2,366  

(1)On January 16, 2020, the Company completed an offering of $600 aggregate principal amount of 6.000% Senior Notes due 2027 (the “2027 Notes”).
(2)This note was redeemed in full on February 15, 2020 using the net proceeds of the 2027 Notes offering, together with cash on hand.

The ratios included in the indentures for the unsecured senior notes are incurrence-based compared to the customary ratio covenants that are often found in credit agreements that require a company to maintain a certain ratio. The incurrence-based covenants limit the issuer(s) and restricted subsidiaries ability to incur additional indebtedness, pay dividends, make certain investments, create liens, consolidate, merge or sell substantially all of their assets or enter into certain transactions with affiliates. The indentures contain certain events of default, including (subject, in some cases, to customary cure periods and materiality thresholds) defaults based on (i) the failure to make payments under the applicable indenture when due, (ii) breach of covenants, (iii) cross-defaults to certain other indebtedness, (iv) certain bankruptcy or insolvency events, (v) material judgments and (vi) invalidity of material guarantees.

The indentures provide that on or before certain fixed dates, the Company may redeem up to 40% of the aggregate principal amount of the unsecured senior notes with the net proceeds of certain equity offerings at fixed redemption prices, plus accrued and unpaid interest, to the redemption dates, subject to compliance with certain conditions. In addition, the Company may redeem all or a portion of the unsecured senior notes at any time on or after certain fixed dates at the applicable redemption prices set forth in the indentures plus accrued and unpaid interest, to the redemption dates. No notes were repurchased or redeemed during the three months ended June 30, 2020. During the six months ended June 30, 2020, the Company repaid $100 in principal of outstanding notes. Additionally, the Company redeemed $598 in principal of outstanding notes during the six months ended June 30, 2020, resulting in a gain of $1. No notes were repurchased or redeemed during the three and six months ended June 30, 2019.

As of June 30, 2020, the expected maturities of the Company’s unsecured senior notes based on contractual maturities are as follows:
Year Ending December 31,Amount
2020$—  
2021—  
2022—  
2023950  
2024—  
Thereafter1,350  
Total unsecured senior notes principal amount$2,300  
Other Nonrecourse Debt
Other nonrecourse debt consists of the following:
June 30, 2020December 31, 2019
Other nonrecourse debtIssue DateMaturity DateClass of NoteCollateral AmountOutstandingOutstanding
Participating interest financing(1)
———$—  $3,875  $4,284  
Securitization of nonperforming HECM loans
Trust 2019-2November 2019November 2029A, M1, M2, M3, M4, M5287  274  333  
Trust 2019-1June 2019June 2029A, M1, M2, M3, M4, M5264  244  302  
Trust 2018-3November 2018November 2028A, M1, M2, M3, M4, M5200  179  209  
Trust 2018-2July 2018July 2028A, M1, M2, M3, M4, M5149  127  148  
Other nonrecourse debt principal amount4,699  5,276  
Unamortized debt issuance costs, premium and discount8  10  
Other nonrecourse debt, net $4,707  $5,286  

(1)Amounts represent the Company’s participating interest in GNMA HMBS securitized portfolios.

Participating Interest Financing
Participating interest financing represents the obligation of HMBS pools to third-party security holders. The Company issues HMBS in connection with the securitization of borrower draws and accrues interest on HECM loans. Proceeds are received in exchange for securitized advances on the HECM loan amounts transferred to GNMA, and the Company retains a beneficial interest (referred to as a “participating interest”) in the securitization trust in which the HECM loans and HMBS obligations are held and assume both issuer and servicer responsibilities in accordance with GNMA HMBS program guidelines. Monthly cash flows generated from the HECM loans are used to service the HMBS obligations. The interest rate is based on the underlying HMBS rate with a range of 0.6% to 5.6%.

Securitizations of Nonperforming HECM Loans
From time to time, the Company securitizes its interests in non-performing reverse mortgages. The transactions provide investors with the ability to invest in a pool of both non-performing HECM loans secured by one-to-four-family residential properties and a pool of REO properties acquired through foreclosure of a deed in lieu of foreclosure in connection with HECM loans that are covered by FHA insurance. The transactions provide the Company with access to liquidity for the non-performing HECM loan portfolio, ongoing servicing fees, and potential residual returns. The transactions are structured as secured borrowings with the reverse mortgage loans included in the consolidated financial statements as reverse mortgage interests and the related financing included in other nonrecourse debt. Interest is accrued at a rate of 2.3% to 6.0% on the outstanding securitized notes and recorded as interest expense in consolidated statements of operations. The HECM securitizations are callable with expected weighted average lives of less than one to three years. The Company may re-securitize the previously called loans from earlier HECM securitizations to achieve a lower cost of funds.

Financial Covenants
The Company’s credit facilities contain various financial covenants which primarily relate to required tangible net worth amounts, liquidity reserves, leverage requirements, and profitability requirements, which are measured at the Company’s operating subsidiary, Nationstar Mortgage LLC. The Company was in compliance with its required financial covenants as of June 30, 2020.
v3.20.2
Payables and Other Liabilities
 6 Months Ended
Jun. 30, 2020
Payables and Accruals [Abstract]  
Payables and other liabilities
10. Payables and Other Liabilities

Payables and other liabilities consist of the following:
Payables and other liabilitiesJune 30, 2020December 31, 2019
Loans subject to repurchase right from Ginnie Mae $1,171  $560  
Payables to servicing and subservicing investors345  423  
Payable to GSEs and securitized trusts129  182  
Operating lease liabilities121  135  
Derivative financial instruments50  15  
Other liabilities644  701  
Total payables and other liabilities$2,460  $2,016  

Loans Subject to Repurchase Right from Ginnie Mae
See Note 7, Other Assets, for a description of assets and liabilities related to loans subject to repurchase right from Ginnie Mae. Loans subject to repurchase from Ginnie Mae as of June 30, 2020 include $818 loans in forbearance related to the CARES Act whereby no payments have been received from borrowers for greater than 90 days.

Payables to Servicing and Subservicing Investors and Payables to GSEs and Securitized Trusts
Payables to servicing and subservicing investors, GSEs and securitized trusts represent amounts due to investors, GSEs and securitized trusts in connection with loans serviced that are paid from collections of the underlying loans, insurance proceeds or proceeds from property disposal.

Derivative Financial Instruments
See Note 8, Derivative Financial Instruments, for further details on derivative financial instruments.

Operating Lease Liabilities
Operating lease liabilities represent the Company’s obligation to make lease payments arising from a lease, measured on a discount basis.

Other Liabilities
Other liabilities primarily include accrued bonus and payroll, accrued interest, accrued legal expenses, payables to insurance carriers and insurance cancellation reserves, repurchase reserves, accounts payable and other accrued liabilities. Payables to insurance carriers and insurance cancellation reserves consist of insurance premiums received from borrower payments awaiting disbursement to the insurance carrier and/or amounts due to third-party investors on liquidated loans.

The following table sets forth the activities of the repurchase reserves:
Three Months Ended June 30,Six Months Ended June 30,
Repurchase Reserves2020201920202019
Balance - beginning of period$29  $16  $25  $8  
Provisions4  8  9  16  
Releases(4) (1) (5) (1) 
Balance - end of period$29  $23  $29  $23  

The provision for repurchases represents an estimate of losses to be incurred on the repurchase of loans or indemnification of purchaser’s losses related to forward loans. Certain sale contracts and GSE standards require the Company to repurchase a loan or indemnify the purchaser or insurer for losses if a borrower fails to make initial loan payments or if the accompanying mortgage loan fails to meet certain customary representations and warranties with respect to underwriting standards.

The Company regularly evaluates the adequacy of repurchase reserves based on trends in repurchase and indemnification requests, actual loss experience, settlement negotiation, estimated future loss exposure and other relevant factors including economic conditions. Current loss rates have significantly declined attributable to stronger underwriting standards and due to the falloff of loans underwritten prior to the mortgage loan crisis period prior to 2008. The Company believes its reserve balance as of June 30, 2020 is sufficient to cover loss exposure associated with repurchase contingencies.
v3.20.2
Securitizations and Financings
 6 Months Ended
Jun. 30, 2020
Variable Interest Entities and Securitizations [Abstract]  
Securitizations and Financings
11. Securitizations and Financings

Variable Interest Entities (VIEs)
In the normal course of business, the Company enters into various types of on- and off-balance sheet transactions with special purpose entities (“SPEs”) determined to be VIEs, which primarily consist of securitization trusts established for a limited purpose. Generally, these SPEs are formed for the purpose of securitization transactions in which the Company transfers assets to an SPE, which then issues to investors various forms of debt obligations supported by those assets.

The Company has determined that the SPEs created in connection with the (i) Nationstar Mortgage Advance Receivables Trust (NMART), (ii) Nationstar Agency Advance Financing Trust (NAAFT) and (iii) Nationstar Advance Agency Receivables Trust (NAART) should be consolidated as the Company is the primary beneficiary of each of these entities. Also, the Company consolidated four reverse mortgage SPEs as it is the primary beneficiary of each of these entities. These SPEs include the Nationstar HECM Loan Trusts.

A summary of the assets and liabilities of the Company’s transactions with VIEs included in the Company’s consolidated financial statements is presented below:
June 30, 2020December 31, 2019
Consolidated transactions with VIEsTransfers
Accounted for as
Secured
Borrowings		Reverse Secured BorrowingsTransfers
Accounted for as
Secured
Borrowings		Reverse Secured Borrowings
Assets
Restricted cash$95  $27  $66  $42  
Reverse mortgage interests, net(1)
—  4,639  —  5,230  
Advances and other receivables, net492  —  540  —  
Total assets$587  $4,666  $606  $5,272  
Liabilities
Advance facilities(2)
$399  $—  $359  $—  
Payables and other liabilities1  1  1  1  
Participating interest financing—  3,875  —  4,284  
HECM Securitizations (HMBS)
Trust 2019-2—  274  —  333  
Trust 2019-1—  244  —  302  
Trust 2018-3—  179  —  209  
Trust 2018-2—  127  —  148  
Total liabilities$400  $4,700  $360  $5,277  

(1)Amounts include net purchase discount of $59 and $46 as of June 30, 2020 and December 31, 2019, respectively.
(2)Amounts include the Nationstar agency advance financing facility and notes payable recorded by the Nationstar Mortgage Advance Receivable Trust, and the Nationstar Agency Advance Receivables Trust. Refer to Notes Payable in Note 9, Indebtedness, for additional information.

The following table shows a summary of the outstanding collateral and certificate balances for securitization trusts for which the Company was the transferor, including any retained beneficial interests and MSRs, that were not consolidated by the Company:
Unconsolidated securitization trustsJune 30, 2020December 31, 2019
Total collateral balances - UPB$1,422  $1,503  
Total certificate balances$1,421  $1,512  

The Company has not retained any variable interests in the unconsolidated securitization trusts that were outstanding as of June 30, 2020 and December 31, 2019 and therefore does not have a significant maximum exposure to loss related to these unconsolidated VIEs.
A summary of mortgage loans transferred by the Company to unconsolidated securitization trusts that are 60 days or more past due are presented below:
Principal Amount of Transferred Loans 60 Days or More Past DueJune 30, 2020December 31, 2019
Unconsolidated securitization trusts$239  $193  
v3.20.2
Earnings Per Share
 6 Months Ended
Jun. 30, 2020
Earnings Per Share [Abstract]  
Earnings per share
12. Earnings Per Share

The Company computes earnings per share using the two-class method, which is an earnings allocation formula that determines earnings per share for common stock and any participating securities according to dividends declared (whether paid or unpaid) and participation rights in undistributed earnings. The Series A Preferred Stock is considered participating securities because it has dividend rights determined on an as-converted basis in the event of Company’s declaration of a dividend or distribution for common shares.

The following table sets forth the computation of basic and diluted net income (loss) per common share (amounts in millions, except per share amounts):
Three Months Ended June 30,Six Months Ended June 30,
Computation of earnings per share2020201920202019
Net income (loss) attributable to Mr. Cooper$73  $(87) $(95) $(273) 
Less: Undistributed earnings attributable to participating stockholders1  —  —  —  
Net income (loss) attributable to common stockholders$72  $(87) $(95) $(273) 
Net income (loss) per common share attributable to Mr. Cooper:
Basic$0.78  $(0.96) $(1.04) $(3.00) 
Diluted$0.77  $(0.96) $(1.04) $(3.00) 
Weighted average shares of common stock outstanding (in thousands):
Basic91,997  91,054  91,691  90,978  
Dilutive effect of stock awards(1)
176  —  —  —  
Dilutive effect of participating securities(1)
839  —  —  —  
Diluted93,012  91,054  91,691  90,978  

(1)For periods with net loss, the Company excluded potential common shares from the computation of diluted EPS because inclusion would be antidilutive.
v3.20.2
Income Taxes
 6 Months Ended
Jun. 30, 2020
Income Tax Disclosure [Abstract]  
Income taxes
13. Income Taxes

The following table sets forth the computation of the effective tax rate:
Three Months Ended June 30,Six Months Ended June 30,
2020201920202019
Income (loss) before income tax expense (benefit)$110  $(117) $(129) $(350) 
Income tax expense (benefit)$37  $(29) $(31) $(76) 
Effective tax rate(1)
33.4 %24.6 %24.1 %21.7 %

(1)Effective tax rate is calculated using whole numbers.
For the three and six months ended June 30, 2020, the effective tax rate differed from the statutory federal rate of 21% primarily due to state income taxes, as well as unfavorable permanent differences including executive compensation disallowed under Internal Revenue Code Section 162(m). The effective tax rate increased in the three and six months ended June 30, 2020, as compared to the same periods in 2019, primarily attributable to the increased relative unfavorable tax impacts of the permanent differences on the annual effective rate.

For the three and six months ended June 30, 2019, the effective tax rate differed from the statutory federal rate of 21% primarily due to permanent differences including executive compensation disallowed under Internal Revenue Code Section 162(m) and nondeductible meals and entertainment expenses, as well as other recurring items such as the state tax benefit.
v3.20.2
Fair Value Measurements
 6 Months Ended
Jun. 30, 2020
Fair Value Disclosures [Abstract]  
Fair value measurements
14. Fair Value Measurements

Fair value is a market-based measurement, not an entity-specific measurement, and should be determined based on the assumptions that market participants would use in pricing the asset or liability. As a basis for considering market participant assumptions in fair value measurements, a three-tiered fair value hierarchy has been established based on the level of observable inputs used in the measurement of fair value (e.g., Level 1 representing quoted prices for identical assets or liabilities in an active market; Level 2 representing values using observable inputs other than quoted prices included within Level 1; and Level 3 representing estimated values based on significant unobservable inputs).

The following describes the methods and assumptions used by the Company in estimating fair values:

Cash and Cash Equivalents, Restricted Cash (Level 1) – The carrying amount reported in the consolidated balance sheets approximates fair value.

Mortgage Loans Held for Sale (Level 2) – The Company originates mortgage loans in the U.S. that it intends to sell into Fannie Mae, Freddie Mac and Ginnie Mae MBS. Additionally, the Company holds mortgage loans that it intends to sell into the secondary markets via whole loan sales or securitizations. The Company measures newly originated prime residential mortgage loans held for sale at fair value.

Mortgage loans held for sale are typically pooled together and sold into certain exit markets, depending upon underlying attributes of the loan, such as agency eligibility, product type, interest rate and credit quality. Mortgage loans held for sale are valued on a recurring basis using a market approach by utilizing either: (i) the fair value of securities backed by similar mortgage loans, adjusted for certain factors to approximate the fair value of a whole mortgage loan, (ii) current commitments to purchase loans or (iii) recent observable market trades for similar loans, adjusted for credit risk and other individual loan characteristics. As these prices are derived from market observable inputs, the Company classifies these valuations as Level 2 in the fair value disclosures.

The Company may acquire mortgage loans held for sale from various securitization trusts for which it acts as servicer through the exercise of various clean-up call options as permitted through the respective pooling and servicing agreements. The Company has elected to account for these loans at the lower of cost or market. The Company classifies these valuations as Level 2 in the fair value disclosures.

The Company may also purchase loans out of a Ginnie Mae securitization pool if that loan meets certain criteria, including being delinquent greater than 90 days. The Company has elected to carry these loans at fair value. See Note 6, Mortgage Loans Held for Sale, for more information.

Mortgage Servicing Rights – Fair Value (Level 3) – The Company estimates the fair value of its forward MSRs on a recurring basis using a process that combines the use of a discounted cash flow model and analysis of current market data to arrive at an estimate of fair value. The cash flow assumptions and prepayment assumptions used in the model are based on various factors, with the key assumptions being mortgage prepayment speeds, discount rates, ancillary revenues, earnings on escrow and costs to service. These assumptions are generated and applied based on collateral stratifications including product type, remittance type, geography, delinquency and coupon dispersion. These assumptions require the use of judgment by the Company and can have a significant impact on the fair value of the MSRs. Quarterly, management obtains third-party valuations to assess the reasonableness of the fair value calculations provided by the internal cash flow model. Because of the nature of the valuation inputs, the Company classifies these valuations as Level 3 in the fair value disclosures. See Note 3, Mortgage Servicing Rights and Related Liabilities, for more information.
Advances and Other Receivables, Net (Level 3) - Advances and other receivables, net are valued at their net realizable value after taking into consideration the reserves. Advances have no stated maturity. Their net realizable value approximates fair value as the net present value based on discounted cash flow is not materially different from the net realizable value. See Note 4, Advances and Other Receivables, Net for more information.

Reverse Mortgage Interests, Net (Level 3) – The Company’s reverse mortgage interests are primarily comprised of HECM loans that are insured by FHA and guaranteed by Ginnie Mae upon securitization. Quarterly, the Company estimates fair value using discounted cash flows, obtained from a third-party and supplemented with historical loss experience on similar assets, with the discount rate approximating that of similar financial instruments, as observed from recent trades with the HMBS. Key assumptions within the model are based on market participant benchmarks and include discount rates, cost to service, weighted average life of the portfolio, and estimated participating income. Discounted cash flows are applied based on collateral stratifications and include loan rate type, loan status (active vs. inactive), and securitization. Prices are also influenced from both internal models and other observable inputs. The Company determined fair value for all loans based on the applicable tranches established during the Merger valuation. Tranches are segregated based on participation percentages, original loan status as of the Merger date, and interest rate types, and loan status (active vs inactive). Prices are also influenced from both internal models and other observable inputs, including applicable forward interest rate curves. Additionally, historical loss factors are considered within the overall valuation. Because of the unobservable nature of the valuation inputs, the Company classifies these valuations as Level 3 in the fair value disclosures. See Note 5, Reverse Mortgage Interests, Net for more information.

Derivative Financial Instruments (Level 3 and Level 2) – The Company enters into a variety of derivative financial instruments as part of its hedging strategy and measures these instruments at fair value on a recurring basis in the consolidated balance sheets. Derivative instruments utilized by the Company primarily include IRLCs, LPCs, forward MBS trades, Eurodollar and Treasury futures and interest rate swap agreements.

During the three months ended June 30, 2020, the Company changed the fair value classification of its IRLCs and LPCs derivatives from Level 2 to Level 3. IRLCs and LPCs are carried at fair value primarily based on secondary market prices for underlying mortgage loans, which is observable data, with adjustments made to such observable data for the inherent value of servicing, which is an unobservable input. The fair value is also subject to adjustments for the estimated pull-through rate. The impact of the unobservable input to the overall valuation of IRLCs and LPCs was previously much less significant, resulting in a classification of Level 2 in the fair value hierarchy as of December 31, 2019. During the three months ended June 30,2020, market interest rates continued to decline and fell to record lows, which drove an increase in the volume of the Company’s IRLCs and LPCs and increased the impact of the unobservable input on the overall valuation of IRLCs and LPCs. Such increased impact of the unobservable input on the overall valuation resulted in a classification of Level 3 in the fair value hierarchy as of June 30, 2020.

For other derivatives, they are exchange-traded or traded within highly active dealer markets. In order to determine the fair value of these instruments, the Company utilizes the exchange price or dealer market price for the particular derivative contract; therefore, the Company classifies these contracts as Level 2 in the fair value disclosure.

Derivative financial instruments are recorded in other assets and payables and other liabilities within the consolidated balance sheets. See Note 9, Derivative Financial Instruments, for more information.

Advance Facilities and Warehouse Facilities (Level 2) – As the underlying warehouse and advance finance facilities bear interest at a rate that is periodically adjusted based on a market index, the carrying amount reported at amortized cost on the consolidated balance sheets approximates fair value. See Note 9, Indebtedness, for more information.

Unsecured Senior Notes (Level 1) – The fair value of unsecured senior notes, which are carried at amortized cost, is based on quoted market prices and is considered Level 1 from the market observable inputs used to determine fair value. See Note 9, Indebtedness, for more information.

Excess Spread Financing (Level 3) – The Company estimates fair value on a recurring basis based on the present value of future expected discounted cash flows with the discount rate approximating current market value for similar financial instruments. The cash flow assumptions and prepayment assumptions used in the model are based on various factors, with the key assumptions being mortgage prepayment speeds, average life, recapture rates and discount rate. As these prices are derived from a combination of internally developed valuation models and quoted market prices based on the value of the underlying MSRs, the Company classifies these valuations as Level 3 in the fair value disclosures. Excess spread financing is recorded in MSR related liabilities within the consolidated balance sheets. See Note 3, Mortgage Servicing Rights and Related Liabilities, for more information.
Mortgage Servicing Rights Financing Liability (Level 3) - The Company estimates fair value on a recurring basis based on the present value of future expected discounted cash flows with the discount rate approximating current market value for similar financial instruments. The cash flow assumptions and prepayment assumptions used in the model are based on various factors, with the key assumptions being advance financing rates and annual advance recovery rates. As these assumptions are derived from internally developed valuation models based on the value of the underlying MSRs, the Company classifies these valuations as Level 3 in the fair value disclosures. Mortgage servicing rights financing liability is recorded in MSR related liabilities within the consolidated balance sheets. See Note 3, Mortgage Servicing Rights and Related Liabilities, for more information.

Participating Interest Financing (Level 3) – The Company estimates fair value based on the present value of future expected discounted cash flows with the discount rate approximating that of similar financial instruments. As the prices are derived from both internal models and other observable inputs, the Company classifies these valuations as Level 3 in the fair value disclosures. Participating interest financing is recorded in other nonrecourse debt within the consolidated balance sheets. See Note 5, Reverse Mortgage Interests, Net, and Note 9, Indebtedness, for more information.

HECM Securitizations (Level 3) – The Company estimates fair value using a market approach by utilizing the fair value of executed HECM securitizations. Since the executed HECM securitizations are private placements, the Company classifies these valuations as Level 3 in the fair value disclosures. HECM securitizations are recorded at amortized cost in other nonrecourse debt within the consolidated balance sheets. See Note 9, Indebtedness, for more information.
The following tables present the estimated carrying amount and fair value of the Company’s financial instruments and other assets and liabilities measured at fair value on a recurring basis:
 June 30, 2020
  Recurring Fair Value Measurements
Fair value - Recurring basisTotal Fair ValueLevel 1Level 2Level 3
Assets
Mortgage loans held for sale$3,179  $—  $3,179  $—  
Forward mortgage servicing rights2,757  —  —  2,757  
Derivative financial instruments
IRLCs
370  —  —  370  
Forward MBS trades
3  —  3  —  
LPCs
18  —  —  18  
Total assets$6,327  $—  $3,182  $3,145  
Liabilities
Derivative financial instruments
Forward MBS trades$50  $—  $50  $—  
Mortgage servicing rights financing49  —  —  49  
Excess spread financing1,124  —  —  1,124  
Total liabilities$1,223  $—  $50  $1,173  

 December 31, 2019
  Recurring Fair Value Measurements
Fair value - Recurring basisTotal Fair ValueLevel 1Level 2Level 3
Assets
Mortgage loans held for sale$4,077  $—  $4,077  $—  
Forward mortgage servicing rights3,496  —  —  3,496  
Derivative financial instruments
IRLCs135  —  135  —  
Forward MBS trades7  —  7  —  
LPCs12  —  12  —  
Total assets$7,727  $—  $4,231  $3,496  
Liabilities
Derivative financial instruments
Forward MBS trades$12  $—  $12  $—  
LPCs3  —  3  —  
Mortgage servicing rights financing37  —  —  37  
Excess spread financing1,311  —  —  1,311  
Total liabilities$1,363  $—  $15  $1,348  
The tables below present a reconciliation for all of the Company’s Level 3 assets and liabilities measured at fair value on a recurring basis:
Six Months Ended June 30, 2020
 AssetsLiabilities
Fair value - Level 3 assets and liabilitiesForward mortgage servicing rightsIRLCsExcess spread financingMortgage servicing rights financing
Balance - beginning of period$3,496  $135  $1,311  $37  
Total gains or losses included in earnings(1,012) 235  (101) 12  
Purchases, issuances, sales, repayments and settlements
Purchases24  —  —  —  
Issuances249  —  24  —  
Settlements and repayments—  —  (110) —  
Balance - end of period$2,757  $370  $1,124  $49  

Six Months Ended June 30, 2019
 AssetsLiabilities
Fair value - Level 3 assets and liabilitiesForward mortgage servicing rightsExcess spread financingMortgage servicing rights financing
Balance - beginning of period$3,665  $1,184  $32  
Total gains or losses included in earnings(724) (74) 11  
Purchases, issuances, sales, repayments and settlements
Purchases689  —  —  
Issuances169  438  —  
Sales(294) —  —  
Settlements and repayments—  (119) —  
Balance - end of period$3,505  $1,429  $43  

As of June 30, 2020 and December 31, 2019, the Company had no mortgage loans held for investment as the related portfolio was sold in September 2019. During the six months ended June 30, 2019, the Company had an immaterial change in mortgage loans held for investment.

As of June 30, 2020 and December 31, 2019, the Company had LPCs assets of $18 and $12, respectively. The Company had less than $1 LPCs liabilities as of June 30, 2020 and LPCs liabilities of $3 as of December 31, 2019. During the six months ended June 30, 2020, the Company had an immaterial change in LPCs assets and liabilities.

No transfers were made in or out of Level 3 fair value assets and liabilities for the Company for the six months ended June 30, 2020 and 2019, with the exception of the change in classification for IRLCs of $370 and LPCs of $18 from Level 2 fair value assets to Level 3 fair value assets during the three months ended June 30, 2020.
The tables below present a summary of the estimated carrying amount and fair value of the Company’s financial instruments:
 June 30, 2020
 Carrying
Amount		Fair Value
Financial instrumentsLevel 1Level 2Level 3
Financial assets
Cash and cash equivalents$1,041  $1,041  $—  $—  
Restricted cash260  260  —  —  
Advances and other receivables, net668  —  —  668  
Reverse mortgage interests, net5,709  —  —  5,736  
Mortgage loans held for sale3,179  —  3,179  —  
Derivative financial instruments391  —  3  388  
Financial liabilities
Unsecured senior notes(1)
2,261  2,307  —  —  
Advance facilities(1)
475  —  475  —  
Warehouse facilities(1)
4,031  —  4,031  —  
Mortgage servicing rights financing liability49  —  —  49  
Excess spread financing1,124  —  —  1,124  
Derivative financial instruments50  —  50  —  
Participating interest financing(1)
3,886  —  —  3,857  
HECM Securitization (HMBS)(1)
Trust 2019-2272  —  —  272  
Trust 2019-1243  —  —  243  
Trust 2018-3179  —  —  179  
Trust 2018-2127  —  —  127  

(1)The amounts are presented net of unamortized debt issuance costs, premium and discount.
December 31, 2019
Carrying
Amount		Fair Value
Financial instrumentsLevel 1Level 2Level 3
Financial assets
Cash and cash equivalents$329  $329  $—  $—  
Restricted cash283  283  —  —  
Advances and other receivables, net988  —  —  988  
Reverse mortgage interests, net6,279  —  —  6,318  
Mortgage loans held for sale4,077  —  4,077  —  
Derivative financial instruments153  —  153  —  
Financial liabilities
Unsecured senior notes(1)
2,366  2,505  —  —  
Advance facilities(1)
422  —  422  —  
Warehouse facilities(1)
4,575  —  4,575  —  
Mortgage servicing rights financing liability37  —  —  37  
Excess spread financing1,311  —  —  1,311  
Derivative financial instruments15  —  15  —  
Participating interest financing(1)
4,299  —  —  4,299  
HECM Securitization (HMBS)(1)
Trust 2019-2331  —  —  331  
Trust 2019-1300  —  —  300  
Trust 2018-3208  —  —  208  
Trust 2018-2148  —  —  148  

(1)The amounts are presented net of unamortized debt issuance costs, premium and discount.
v3.20.2
Capital Requirements
 6 Months Ended
Jun. 30, 2020
Mortgage Banking [Abstract]  
Capital requirements
15. Capital Requirements

Certain of the Company’s secondary market investors require minimum net worth (“capital”) requirements, as specified in the respective selling and servicing agreements. In addition, these investors may require capital ratios in excess of the stated requirements to approve large servicing transfers. To the extent that these requirements are not met, the Company’s secondary market investors may utilize a range of remedies ranging from sanctions, suspension or ultimately termination of the Company’s selling and servicing agreements, which would prohibit the Company from further originating or securitizing these specific types of mortgage loans or being an approved servicer. The Company’s various capital requirements related to its outstanding selling and servicing agreements are measured based on the Company’s operating subsidiary, Nationstar Mortgage LLC. As of June 30, 2020, the Company was in compliance with its selling and servicing capital requirements.
v3.20.2
Commitments and Contingencies
 6 Months Ended
Jun. 30, 2020
Commitments and Contingencies Disclosure [Abstract]  
Commitments and contingencies
16. Commitments and Contingencies

Litigation and Regulatory
The Company and its subsidiaries are routinely and currently involved in a significant number of legal proceedings, including, but not limited to, judicial, arbitration, regulatory and governmental proceedings related to matters that arise in connection with the conduct of the Company’s business. The legal proceedings are at varying stages of adjudication, arbitration or investigation and are generally based on alleged violations of consumer protection, securities, employment, contract, tort, common law fraud and other numerous laws, including, without limitation, the Equal Credit Opportunity Act, Fair Debt Collection Practices Act, Fair Credit Reporting Act, Real Estate Settlement Procedures Act, National Housing Act, Homeowners Protection Act, Service Member’s Civil Relief Act, Telephone Consumer Protection Act, Truth in Lending Act, Financial Institutions Reform, Recovery, and Enforcement Act of 1989, unfair, deceptive or abusive acts or practices in violation of the Dodd-Frank Act, the Securities Act of 1933, the Securities Exchange Act of 1934, the Home Mortgage Disclosure Act, Title 11 of the United States Code (aka the “Bankruptcy Code”), False Claims Act and Making Home Affordable loan modification programs.
In addition, along with others in its industry, the Company is subject to repurchase and indemnification claims and may continue to receive claims in the future, regarding alleged breaches of representations and warranties relating to the sale of mortgage loans, the placement of mortgage loans into securitization trusts or the servicing of mortgage loans securitizations. The Company is also subject to legal actions or proceedings related to loss sharing and indemnification provisions of its various acquisitions. Certain of the pending or threatened legal proceedings include claims for substantial compensatory, punitive and/or statutory damages or claims for an indeterminate amount of damages.

The Company’s business is also subject to extensive examinations, investigations and reviews by various federal, state and local governmental, regulatory and enforcement agencies. The Company has historically had a number of open investigations with these agencies and that trend continues. The Company is currently the subject of various governmental or regulatory investigations, subpoenas, examinations and inquiries related to its residential loan servicing and origination practices, bankruptcy and collections practices, its financial reporting and other aspects of its businesses. These matters include investigations by the Consumer Financial Protection Bureau (the “CFPB”), the Securities and Exchange Commission, the Executive Office of the United States Trustees, the Department of Justice, the Office of the Special Inspector General for the Troubled Asset Relief Program, the U.S. Department of Housing and Urban Development, the multi-state committee of mortgage banking regulators and various State Attorneys General. These specific matters and other pending or potential future investigations, subpoenas, examinations or inquiries may lead to administrative, civil or criminal proceedings or settlements, and possibly result in remedies including fines, penalties, restitution, or alterations in the Company’s business practices, and additional expenses and collateral costs. The Company is cooperating fully in these matters. Responding to these matters requires the Company to devote substantial resources, resulting in higher costs and lower net cash flows. Adverse results in any of these matters could further increase the Company’s operating expenses and reduce its revenues, require it to change business practices and limit its ability to grow and otherwise materially and adversely affect its business, reputation, financial condition or results of operation.

In particular, as previously disclosed, the Company continues to progress towards resolution of certain legacy regulatory matters with (i) the CFPB, (ii) the multi-state committee of mortgage banking regulators and various State Attorneys General and (iii) the Executive Office of the United States Trustee, all of which involve examination findings in prior years for alleged violations of certain laws related to the Company’s business practices. The Company believes that it has reached a settlement in principle to resolve these matters with each of these parties. Accordingly, the Company has recorded an additional accrual during the three months ended June 30, 2020 in addition to amounts previously accrued and believes that it has fully accrued for these matters.

The Company seeks to resolve all legal proceedings and other matters in the manner management believes is in the best interest of the Company and contests liability, allegations of wrongdoing and, where applicable, the amount of damages or scope of any penalties or other relief sought as appropriate in each pending matter. The Company has entered into agreements with a number of entities and regulatory agencies that toll applicable limitations periods with respect to their claims.

On at least a quarterly basis, the Company assesses its liabilities and contingencies in connection with outstanding legal and regulatory and governmental proceedings utilizing the latest information available. Where available information indicates that it is probable, a liability has been incurred, and the Company can reasonably estimate the amount of the loss, an accrued liability is established. The actual costs of resolving these proceedings may be substantially higher or lower than the amounts accrued.

As a legal matter develops, the Company, in conjunction with any outside counsel handling the matter, evaluates on an ongoing basis whether such matter presents a loss contingency that is both probable and estimable. If, at the time of evaluation, the loss contingency is not both probable and reasonably estimable, the matter will continue to be monitored for further developments that would make such loss contingency both probable and reasonably estimable. Once the matter is deemed to be both probable and reasonably estimable, the Company will establish an accrued liability and record a corresponding amount to legal-related expense. The Company will continue to monitor the matter for further developments that could affect the amount of the accrued liability that has been previously established. Legal-related expense for the Company, which includes legal settlements and the fees paid to external legal service providers, of $12 and $27 for the three and six months ended June 30, 2020, respectively and $21 and $32 for the three and six months ended June 30, 2019, respectively, was included in general and administrative expenses on the consolidated statements of operations.
For a number of matters for which a loss is probable or reasonably possible in future periods, whether in excess of a related accrued liability or where there is no accrued liability, the Company may be able to estimate a range of possible loss. In determining whether it is possible to provide an estimate of loss or range of possible loss, the Company reviews and evaluates its material legal matters on an ongoing basis, in conjunction with any outside counsel handling the matter. For those matters for which an estimate is possible, management currently believes the aggregate range of reasonably possible loss is $2 to $18 in excess of the accrued liability (if any) related to those matters as of June 30, 2020. This estimated range of possible loss is based upon currently available information and is subject to significant judgment, numerous assumptions and known and unknown uncertainties. The matters underlying the estimated range will change from time to time, and actual results may vary substantially from the current estimate. Those matters for which an estimate is not possible are not included within the estimated range. Therefore, this estimated range of possible loss represents what management believes to be an estimate of possible loss only for certain matters meeting these criteria. It does not represent the Company’s maximum loss exposure and the Company cannot provide assurance that its litigations reserves will not need to be adjusted in the future. Thus, the Company’s exposure and ultimate losses may be higher, possibly significantly so, than the amounts accrued or this aggregate amount.

In the Company’s experience, legal proceedings are inherently unpredictable. One or more of the following factors frequently contribute to this inherent unpredictability: the proceeding is in its early stages; the damages sought are unspecified, unsupported or uncertain; it is unclear whether a case brought as a class action will be allowed to proceed on that basis or, if permitted to proceed as a class action, how the class will be defined; the other party is seeking relief other than or in addition to compensatory damages (including, in the case of regulatory and governmental investigations and inquiries, the possibility of fines and penalties); the matter presents meaningful legal uncertainties, including novel issues of law; the Company has not engaged in meaningful settlement discussions; discovery has not started or is not complete; there are significant facts in dispute; predicting possible outcomes depends on making assumptions about future decisions of courts or governmental or regulatory bodies or the behavior of other parties; and there are a large number of parties named as defendants (including where it is uncertain how damages or liability, if any, will be shared among multiple defendants). Generally, the less progress that has been made in the proceedings or the broader the range of potential results, the harder it is for the Company to estimate losses or ranges of losses that is reasonably possible the Company could incur.

Based on current knowledge, and after consultation with counsel, management believes that the current legal accrued liability within payables and accrued liabilities, is appropriate, and the amount of any incremental liability arising from these matters is not expected to have a material adverse effect on the consolidated financial condition of the Company, although the outcome of such proceedings could be material to the Company’s operating results and cash flows for a particular period depending, on among other things, the level of the Company’s revenues or income for such period. However, in the event of significant developments on existing cases, it is possible that the ultimate resolution, if unfavorable, may be material to the Company’s consolidated financial statements.

Other Loss Contingencies
As part of the Company’s ongoing operations, it acquires servicing rights of forward and reverse mortgage loan portfolios that are subject to indemnification based on the representations and warranties of the seller. From time to time, the Company will seek recovery under these representations and warranties for incurred costs. The Company believes all balances sought from sellers recorded in advances and other receivables and reverse mortgage interests represent valid claims. However, the Company acknowledges that the claims process can be prolonged due to the required time to perfect claims at the loan level. Because of the required time to perfect or remediate these claims, management relies on the sufficiency of documentation supporting the claim, current negotiations with the counterparty and other evidence to evaluate whether a reserve is required for non-recoverable balances. In the absence of successful negotiations with the seller, all amounts claimed may not be recovered. Balances may be written-off and charged against earnings when management identifies amounts where recoverability from the seller is not likely. As of June 30, 2020, the Company believes all recorded balances for which recovery is sought from the seller are valid claims, and no evidence suggests additional reserves are warranted.

Loan and Other Commitments
The Company enters into IRLCs with prospective borrowers whereby the Company commits to lend a certain loan amount under specific terms and interest rates to the borrower. The Company also enters into LPCs with prospective sellers. These loan commitments are treated as derivatives and are carried at fair value. See Note 8, Derivative Financial Instruments, for more information.
The Company had certain reverse MSRs, reverse MSLs and reverse mortgage loans related to approximately $20,758 and $22,725 of UPB in reverse mortgage loans as of June 30, 2020 and December 31, 2019, respectively. As a servicer for these reverse mortgage loans, among other things, the Company is obligated to fund borrowers’ draws to the loan customers as required in accordance with the loan agreement. As of June 30, 2020 and December 31, 2019, the Company’s maximum unfunded advance obligation to fund borrower draws related to these reverse MSRs and loans was approximately $2,408 and $2,617, respectively. Upon funding any portion of these draws, the Company expects to securitize and sell the advances in transactions that will be accounted for as secured borrowings.
v3.20.2
Business Segment Reporting
 6 Months Ended
Jun. 30, 2020
Segment Reporting [Abstract]  
Business segment reporting
17. Business Segment Reporting

The Company’s segments are based upon the Company’s organizational structure, which focuses primarily on the services offered. Corporate functional expenses are allocated to individual segments based on the actual cost of services performed based on direct resource utilization, estimate of percentage use for shared services or headcount percentage for certain functions. Facility costs are allocated to individual segments based on cost per headcount for specific facilities utilized. Group insurance costs are allocated to individual segments based on global cost per headcount. Non-allocated corporate expenses include the administrative costs of executive management and other corporate functions that are not directly attributable to Company’s operating segments. Revenues generated on inter-segment services performed are valued based on similar services provided to external parties.

In the second quarter of 2020, the Company updated its presentation of segment assets to be aligned with a change in the reporting package provided to the Chief Operating Decision Maker. The presentation change had no impact on the segments' operations. Assets allocated to the Servicing segment include MSRs; advances and other receivables, except for co-issue MSR holdback; Servicing related mortgage loans held for sale; and other assets including property, plant and equipment, lease-related assets, prepaid assets, and goodwill. Assets allocated to Originations segment include co-issue MSR holdback in advances and other receivables; Originations related mortgage loans held for sale; derivative assets; and other assets including property, plant and equipment, lease-related assets, prepaid assets, and goodwill. Assets allocated to the Xome segment include cash and cash equivalents; tax-related assets; receivables; and other assets including property, plant and equipment, lease-related assets, prepaid assets, goodwill, and other intangible assets. All assets that are not specifically identified or allocated to a reporting segment are reported as part of Corporate/Other segment, and include cash and cash equivalents; tax-related assets; and intangibles assets excluding goodwill and assets allocated to Xome. Eliminations are also included in Corporate/Other segment. Prior year financial information has been adjusted retrospectively to reflect the updated presentation.

The following tables present financial information by segment:
 Three Months Ended June 30, 2020
Financial information by segmentServicingOriginationsXomeCorporate/OtherConsolidated
Revenues
Service related, net$(114) $21  $106  $(1) $12  
Net gain on mortgage loans held for sale45  573  —  —  618  
Total revenues(69) 594  106  (1) 630  
Total expenses122  167  95  35  419  
Interest income57  19  —  —  76  
Interest expense(117) (13) —  (47) (177) 
Other income (expenses), net—  —  1  (1) —  
Total other (expenses) income, net(60) 6  1  (48) (101) 
(Loss) income before income tax (benefit) expense$(251) $433  $12  $(84) $110  
Depreciation and amortization for property and equipment and intangible assets$5  $4  $3  $6  $18  
Total assets $10,736  $3,592  $135  $2,837  $17,300  
Three Months Ended June 30, 2019
Financial information by segmentServicingOriginationsXomeCorporate/OtherConsolidated
Revenues
Service related, net$9  $20  $108  $—  $137  
Net gain on mortgage loans held for sale18  244  —  —  262  
Total revenues27  264  108  —  399  
Total expenses189  145  101  57  492  
Interest income136  23  —  3  162  
Interest expense(109) (25) —  (53) (187) 
Other income, net—  1  —  —  1  
Total other income (expenses), net27  (1) —  (50) (24) 
(Loss) income before income tax (benefit) expense$(135) $118  $7  $(107) $(117) 
Depreciation and amortization for property and equipment and intangible assets$4  $6  $3  $11  $24  
Total assets $12,906  $3,462  $112  $1,925  $18,405  

Six Months Ended June 30, 2020
Financial information by segmentServicingOriginationsXomeCorporate/OtherConsolidated
Revenues
Service related, net$(294) $41  $212  $—  $(41) 
Net gain on mortgage loans held for sale79  870  —  —  949  
Total revenues(215) 911  212  —  908  
Total expenses271  333  191  68  863  
Interest income140  53  —  1  194  
Interest expense(230) (40) —  (99) (369) 
Other income (expense), net—  —  2  (1) 1  
Total other (expenses) income, net(90) 13  2  (99) (174) 
(Loss) income before income tax (benefit) expense$(576) $591  $23  $(167) $(129) 
Depreciation and amortization for property and equipment and intangible assets$8  $7  $6  $16  $37  
Total assets $10,736  $3,592  $135  $2,837  $17,300  

Six Months Ended June 30, 2019
Financial information by segmentServicingOriginationsXomeCorporate/OtherConsolidated
Revenues
Service related, net$(18) $35  $204  $—  $221  
Net gain on mortgage loans held for sale53  375  —  —  428  
Total revenues35  410  204  —  649  
Total expenses384  249  200  102  935  
Interest income251  40  —  5  296  
Interest expense(223) (43) —  (110) (376) 
Other income, net—  5  11  —  16  
Total other income (expenses), net28  2  11  (105) (64) 
(Loss) income before income tax (benefit) expense$(321) $163  $15  $(207) $(350) 
Depreciation and amortization for property and equipment and intangible assets$8  $9  $7  $21  $45  
Total assets $12,906  $3,462  $112  $1,925  $18,405  
v3.20.2
Nature of Business and Basis of Presentation (Policies)
 6 Months Ended
Jun. 30, 2020
Organization, Consolidation and Presentation of Financial Statements [Abstract]  
Basis of presentation
Basis of Presentation
The consolidated interim financial statements of the Company have been prepared in accordance with U.S. generally accepted accounting principles (“GAAP”) for interim financial information and in accordance with the instructions to Form 10-Q and Article 10 of Regulation S-X as promulgated by the SEC. Accordingly, the financial statements do not include all of the information and footnotes required by GAAP for complete financial statements and should be read in conjunction with the audited consolidated financial statements and notes thereto included in the Company’s Annual Reports on Form 10-K for the year ended December 31, 2019.

The interim consolidated financial statements are unaudited; however, in the opinion of management, all adjustments, consisting of normal recurring items, considered necessary for a fair presentation of the results of the interim periods have been included. Dollar amounts are reported in millions, except per share data and other key metrics, unless otherwise noted.
The Company evaluated subsequent events through the date these interim consolidated financial statements were issued.
Basis of consolidation
Basis of Consolidation
The consolidated financial statements include the accounts of the Company, its wholly-owned subsidiaries, other entities in which the Company has a controlling financial interest and those variable interest entities (“VIE”) where the Company’s wholly-owned subsidiaries are the primary beneficiaries. Assets and liabilities of VIEs and their respective results of operations are consolidated from the date that the Company became the primary beneficiary through the date the Company ceases to be the primary beneficiary. The Company applies the equity method of accounting to investments where it is able to exercise significant influence, but not control, over the policies and procedures of the entity and owns less than 50% of the voting interests. Investments in certain companies over which the Company does not exert significant influence are accounted for as cost method investments. Intercompany balances and transactions on consolidated entities have been eliminated. Business combinations are included in the consolidated financial statements from their respective dates of acquisition.
Use of estimates
Use of Estimates
The preparation of the consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements and accompanying notes. Actual results could differ from these estimates due to factors such as adverse changes in the economy, changes in interest rates, secondary market pricing for loans held for sale and derivatives, strength of underwriting and servicing practices, changes in prepayment assumptions, declines in home prices or discrete events adversely affecting specific borrowers, uncertainties in the economy from the COVID-19 pandemic, and such differences could be material.
Recent accounting guidance adopted and not yet adopted
Recent Accounting Guidance Adopted
Accounting Standards Update No. 2016-13, Financial Instruments - Credit Losses (Topic 326), (“ASU 2016-13”) requires expected credit losses for financial instruments held at the reporting date to be measured based on historical experience, current conditions and reasonable and supportable forecasts, which is referred to as the current expected credit loss (“CECL”) methodology. The update eliminates the initial recognition of credit losses on an incurred basis in current GAAP and instead reflects an entity’s current estimate of all expected credit losses over the life of the asset. Previously, when credit losses were measured under GAAP, an entity generally only considered past events and current conditions in measuring the incurred loss. The new standard will reflect management’s best estimate of all expected credit losses for the Company’s financial assets that are recognized at amortized cost. The guidance was effective for the Company as of January 1, 2020, with a cumulative-effect adjustment to retained earnings as of that date.

Based upon management’s scoping analysis, the Company determined that reverse mortgage interests, net of reserves, advances and other receivables, net of reserves, and certain financial instruments included in other assets are within the scope of ASU 2016-13. Certain financial instruments within these respective line items have been determined to have limited expected credit-related losses due to the contractual servicing agreements with agencies and loan product guarantees. For advances and other receivables, net, the Company determined that the majority of estimated losses are due to servicing operational errors and credit-related losses are not significant because of the contractual relationships with the agencies. For reverse mortgage interests the Company determined that the guarantee from Federal Housing Administration (“FHA”) on Home Equity Conversion Mortgage (“HECM“) loan products limits credit-related losses to an immaterial amount with substantially all losses related to servicing operational errors. For other assets, primarily trade receivables, the Company determined that these are short-term in nature (less than one year), and the estimated credit-related losses over the life of these receivables are similar to those resulting from the Company’s existing loss reserve process. For each of the aforementioned financial instruments carried at amortized cost, the Company enhanced its processes to consider and include the requirements of ASU 2016-13, as applicable, into the determination of credit-related losses.

On January 1, 2020, the Company adopted ASU 2016-13 using the modified retrospective method for the above-mentioned financial assets. Results for reporting periods after January 1, 2020 are presented under ASU 2016-13 while prior period amounts continue to be reported in accordance with previously applicable GAAP. The Company recorded transition adjustments aggregating to a net increase of $9, or $7 after tax, to retained earnings and a reduction of $7 to the advances and other receivables reserve and a $2 reduction in the other assets reserves, as of January 1, 2020 for the cumulative effect of adopting ASU 2016-13.

In connection with adoption of ASU 2016-13, the Company updated its accounting policies as follows:

For certain financial instruments included in advances and other receivables, net, and certain trade receivables and accrued revenues included in other assets that within the scope of ASU 2016-13, the reserve methodology was revised to consider CECL losses. The revised CECL methodology considers expected lifetime loss rates calculated from historical data using a weighted average life to determine the current expected credit loss required. Due to the nature of the financial instrument, reverse mortgage interests, net of reserves, and advances and other receivables had limited impact from the adoption of CECL to the reserve methodology. See Note 4, Advances and Other Receivables, Net, Note 5, Reverse Mortgage Interests, Net, and Note 7, Other Assets, for additional information.

Factors that influenced management’s current estimate of expected credit losses for certain advances and other receivables and certain trade receivables and accrued revenues included the following: historical collection and loss rates, passage of time, weighted average life of receivables, and various qualitative factors including current economic conditions.

Factors that influenced management’s current estimate of expected credit related losses for certain reverse mortgage interests included the following: historical collection and loss rates, foreclosure timelines, and values of underlying collateral.

Accounting Standards Update No. 2018-13, Fair Value Measurement (Topic 820) - Changes to the Disclosure Requirements for Fair Value Measurement, (“ASU 2018-13”) removes the requirement to disclose the amount of and reasons for transfers between Level 1 and Level 2 fair value measurement methodologies, the policy for timing of transfers between levels and the valuation processes for Level 3 fair value measurements. It also adds a requirement to disclose changes in unrealized gains and losses for the period included in other comprehensive income for recurring Level 3 fair value measurements held at the end of the reporting period and the range and weighted average of significant unobservable inputs used to develop Level 3 measurements. For certain unobservable inputs, entities may disclose other quantitative information in lieu of the weighted average if the other quantitative information would be a more reasonable and rational method to reflect the distribution of unobservable inputs used to develop Level 3 fair value measurements. The Company adopted ASU 2018-13 on January 1, 2020. The guidance does not have a material impact to the disclosures currently provided by the Company.
Fair value measurement
Fair value is a market-based measurement, not an entity-specific measurement, and should be determined based on the assumptions that market participants would use in pricing the asset or liability. As a basis for considering market participant assumptions in fair value measurements, a three-tiered fair value hierarchy has been established based on the level of observable inputs used in the measurement of fair value (e.g., Level 1 representing quoted prices for identical assets or liabilities in an active market; Level 2 representing values using observable inputs other than quoted prices included within Level 1; and Level 3 representing estimated values based on significant unobservable inputs).

The following describes the methods and assumptions used by the Company in estimating fair values:

Cash and Cash Equivalents, Restricted Cash (Level 1) – The carrying amount reported in the consolidated balance sheets approximates fair value.

Mortgage Loans Held for Sale (Level 2) – The Company originates mortgage loans in the U.S. that it intends to sell into Fannie Mae, Freddie Mac and Ginnie Mae MBS. Additionally, the Company holds mortgage loans that it intends to sell into the secondary markets via whole loan sales or securitizations. The Company measures newly originated prime residential mortgage loans held for sale at fair value.

Mortgage loans held for sale are typically pooled together and sold into certain exit markets, depending upon underlying attributes of the loan, such as agency eligibility, product type, interest rate and credit quality. Mortgage loans held for sale are valued on a recurring basis using a market approach by utilizing either: (i) the fair value of securities backed by similar mortgage loans, adjusted for certain factors to approximate the fair value of a whole mortgage loan, (ii) current commitments to purchase loans or (iii) recent observable market trades for similar loans, adjusted for credit risk and other individual loan characteristics. As these prices are derived from market observable inputs, the Company classifies these valuations as Level 2 in the fair value disclosures.

The Company may acquire mortgage loans held for sale from various securitization trusts for which it acts as servicer through the exercise of various clean-up call options as permitted through the respective pooling and servicing agreements. The Company has elected to account for these loans at the lower of cost or market. The Company classifies these valuations as Level 2 in the fair value disclosures.

The Company may also purchase loans out of a Ginnie Mae securitization pool if that loan meets certain criteria, including being delinquent greater than 90 days. The Company has elected to carry these loans at fair value. See Note 6, Mortgage Loans Held for Sale, for more information.

Mortgage Servicing Rights – Fair Value (Level 3) – The Company estimates the fair value of its forward MSRs on a recurring basis using a process that combines the use of a discounted cash flow model and analysis of current market data to arrive at an estimate of fair value. The cash flow assumptions and prepayment assumptions used in the model are based on various factors, with the key assumptions being mortgage prepayment speeds, discount rates, ancillary revenues, earnings on escrow and costs to service. These assumptions are generated and applied based on collateral stratifications including product type, remittance type, geography, delinquency and coupon dispersion. These assumptions require the use of judgment by the Company and can have a significant impact on the fair value of the MSRs. Quarterly, management obtains third-party valuations to assess the reasonableness of the fair value calculations provided by the internal cash flow model. Because of the nature of the valuation inputs, the Company classifies these valuations as Level 3 in the fair value disclosures. See Note 3, Mortgage Servicing Rights and Related Liabilities, for more information.
Advances and Other Receivables, Net (Level 3) - Advances and other receivables, net are valued at their net realizable value after taking into consideration the reserves. Advances have no stated maturity. Their net realizable value approximates fair value as the net present value based on discounted cash flow is not materially different from the net realizable value. See Note 4, Advances and Other Receivables, Net for more information.

Reverse Mortgage Interests, Net (Level 3) – The Company’s reverse mortgage interests are primarily comprised of HECM loans that are insured by FHA and guaranteed by Ginnie Mae upon securitization. Quarterly, the Company estimates fair value using discounted cash flows, obtained from a third-party and supplemented with historical loss experience on similar assets, with the discount rate approximating that of similar financial instruments, as observed from recent trades with the HMBS. Key assumptions within the model are based on market participant benchmarks and include discount rates, cost to service, weighted average life of the portfolio, and estimated participating income. Discounted cash flows are applied based on collateral stratifications and include loan rate type, loan status (active vs. inactive), and securitization. Prices are also influenced from both internal models and other observable inputs. The Company determined fair value for all loans based on the applicable tranches established during the Merger valuation. Tranches are segregated based on participation percentages, original loan status as of the Merger date, and interest rate types, and loan status (active vs inactive). Prices are also influenced from both internal models and other observable inputs, including applicable forward interest rate curves. Additionally, historical loss factors are considered within the overall valuation. Because of the unobservable nature of the valuation inputs, the Company classifies these valuations as Level 3 in the fair value disclosures. See Note 5, Reverse Mortgage Interests, Net for more information.

Derivative Financial Instruments (Level 3 and Level 2) – The Company enters into a variety of derivative financial instruments as part of its hedging strategy and measures these instruments at fair value on a recurring basis in the consolidated balance sheets. Derivative instruments utilized by the Company primarily include IRLCs, LPCs, forward MBS trades, Eurodollar and Treasury futures and interest rate swap agreements.

During the three months ended June 30, 2020, the Company changed the fair value classification of its IRLCs and LPCs derivatives from Level 2 to Level 3. IRLCs and LPCs are carried at fair value primarily based on secondary market prices for underlying mortgage loans, which is observable data, with adjustments made to such observable data for the inherent value of servicing, which is an unobservable input. The fair value is also subject to adjustments for the estimated pull-through rate. The impact of the unobservable input to the overall valuation of IRLCs and LPCs was previously much less significant, resulting in a classification of Level 2 in the fair value hierarchy as of December 31, 2019. During the three months ended June 30,2020, market interest rates continued to decline and fell to record lows, which drove an increase in the volume of the Company’s IRLCs and LPCs and increased the impact of the unobservable input on the overall valuation of IRLCs and LPCs. Such increased impact of the unobservable input on the overall valuation resulted in a classification of Level 3 in the fair value hierarchy as of June 30, 2020.

For other derivatives, they are exchange-traded or traded within highly active dealer markets. In order to determine the fair value of these instruments, the Company utilizes the exchange price or dealer market price for the particular derivative contract; therefore, the Company classifies these contracts as Level 2 in the fair value disclosure.

Derivative financial instruments are recorded in other assets and payables and other liabilities within the consolidated balance sheets. See Note 9, Derivative Financial Instruments, for more information.

Advance Facilities and Warehouse Facilities (Level 2) – As the underlying warehouse and advance finance facilities bear interest at a rate that is periodically adjusted based on a market index, the carrying amount reported at amortized cost on the consolidated balance sheets approximates fair value. See Note 9, Indebtedness, for more information.

Unsecured Senior Notes (Level 1) – The fair value of unsecured senior notes, which are carried at amortized cost, is based on quoted market prices and is considered Level 1 from the market observable inputs used to determine fair value. See Note 9, Indebtedness, for more information.

Excess Spread Financing (Level 3) – The Company estimates fair value on a recurring basis based on the present value of future expected discounted cash flows with the discount rate approximating current market value for similar financial instruments. The cash flow assumptions and prepayment assumptions used in the model are based on various factors, with the key assumptions being mortgage prepayment speeds, average life, recapture rates and discount rate. As these prices are derived from a combination of internally developed valuation models and quoted market prices based on the value of the underlying MSRs, the Company classifies these valuations as Level 3 in the fair value disclosures. Excess spread financing is recorded in MSR related liabilities within the consolidated balance sheets. See Note 3, Mortgage Servicing Rights and Related Liabilities, for more information.
Mortgage Servicing Rights Financing Liability (Level 3) - The Company estimates fair value on a recurring basis based on the present value of future expected discounted cash flows with the discount rate approximating current market value for similar financial instruments. The cash flow assumptions and prepayment assumptions used in the model are based on various factors, with the key assumptions being advance financing rates and annual advance recovery rates. As these assumptions are derived from internally developed valuation models based on the value of the underlying MSRs, the Company classifies these valuations as Level 3 in the fair value disclosures. Mortgage servicing rights financing liability is recorded in MSR related liabilities within the consolidated balance sheets. See Note 3, Mortgage Servicing Rights and Related Liabilities, for more information.

Participating Interest Financing (Level 3) – The Company estimates fair value based on the present value of future expected discounted cash flows with the discount rate approximating that of similar financial instruments. As the prices are derived from both internal models and other observable inputs, the Company classifies these valuations as Level 3 in the fair value disclosures. Participating interest financing is recorded in other nonrecourse debt within the consolidated balance sheets. See Note 5, Reverse Mortgage Interests, Net, and Note 9, Indebtedness, for more information.

HECM Securitizations (Level 3) – The Company estimates fair value using a market approach by utilizing the fair value of executed HECM securitizations. Since the executed HECM securitizations are private placements, the Company classifies these valuations as Level 3 in the fair value disclosures. HECM securitizations are recorded at amortized cost in other nonrecourse debt within the consolidated balance sheets. See Note 9, Indebtedness, for more information.
Business Segment Reporting In the second quarter of 2020, the Company updated its presentation of segment assets to be aligned with a change in the reporting package provided to the Chief Operating Decision Maker. The presentation change had no impact on the segments' operations. Assets allocated to the Servicing segment include MSRs; advances and other receivables, except for co-issue MSR holdback; Servicing related mortgage loans held for sale; and other assets including property, plant and equipment, lease-related assets, prepaid assets, and goodwill. Assets allocated to Originations segment include co-issue MSR holdback in advances and other receivables; Originations related mortgage loans held for sale; derivative assets; and other assets including property, plant and equipment, lease-related assets, prepaid assets, and goodwill. Assets allocated to the Xome segment include cash and cash equivalents; tax-related assets; receivables; and other assets including property, plant and equipment, lease-related assets, prepaid assets, goodwill, and other intangible assets. All assets that are not specifically identified or allocated to a reporting segment are reported as part of Corporate/Other segment, and include cash and cash equivalents; tax-related assets; and intangibles assets excluding goodwill and assets allocated to Xome. Eliminations are also included in Corporate/Other segment. Prior year financial information has been adjusted retrospectively to reflect the updated presentation.
v3.20.2
Acquisitions (Tables)
 6 Months Ended
Jun. 30, 2020
Business Combinations [Abstract]  
Schedule of assets acquired and liabilities assumed
Final Estimated Fair Value of Net Assets Acquired:
Cash and cash equivalents$37  
Restricted cash2  
Mortgage servicing rights271  
Advances and other receivables84  
Mortgage loans held for sale536  
Mortgage loans held for investment1  
Property and equipment8  
Other assets483  
Fair value of assets acquired1,422  
Notes payable(1)
294  
Advance facilities13  
Warehouse facilities393  
Payables and other liabilities530  
Other nonrecourse debt129  
Fair value of liabilities assumed1,359  
Total fair value of net tangible assets acquired63  
Intangible assets:
Customer relationships(2)
13  
Goodwill40  
Final purchase price$116  

(1)Notes payable was subsequently paid off in February 2019 after the consummation of the acquisition.
(2)The estimated fair values for customer relationships were measured using the excess earnings method and were determined to have a remaining useful life of 10 years.
Schedule of pro forma information
The following unaudited pro forma financial information presents the combined results of operations for the three and six months ended June 30, 2019, as if the acquisition had occurred on January 1, 2019:
Three Months Ended June 30, 2019Six Months Ended June 30, 2019
Pro forma financial information(unaudited)(unaudited)
Pro forma total revenues$399  $668  
Pro forma net loss$(87) $(271) 
v3.20.2
Mortgage Servicing Rights and Related Liabilities (Tables)
 6 Months Ended
Jun. 30, 2020
Transfers and Servicing [Abstract]  
Schedule of servicing assets at fair value
The following table sets forth the carrying value of the Company’s mortgage servicing rights (“MSRs”) and the related liabilities. In estimating the fair value of all servicing rights and related liabilities, the impact of the COVID-19 pandemic was considered in the determination of key assumptions.
MSRs and Related LiabilitiesJune 30, 2020December 31, 2019
Forward MSRs - fair value$2,757  $3,496  
Reverse MSRs - amortized cost6  6  
Mortgage servicing rights$2,763  $3,502  
Mortgage servicing liabilities - amortized cost$48  $61  
Excess spread financing - fair value$1,124  $1,311  
Mortgage servicing rights financing - fair value49  37  
MSR related liabilities - nonrecourse at fair value$1,173  $1,348  
The following table sets forth the activities of forward MSRs:
Six Months Ended June 30,
Forward MSRs - Fair Value20202019
Fair value - beginning of period$3,496  $3,665  
Additions:
Servicing retained from mortgage loans sold249  169  
Purchases of servicing rights(1)
24  689  
Dispositions:
Sales of servicing assets—  (294) 
Changes in fair value:
Changes in valuation inputs or assumptions used in the valuation model(717) (542) 
Other changes in fair value(295) (182) 
Fair value - end of period$2,757  $3,505  

(1)Purchases of servicing rights during the six months ended June 30, 2019 includes $271 of mortgage servicing rights that were acquired from Pacific Union. See Note 2, Acquisitions, for further discussion. In addition, in January 2019, the Company entered into a subservicing contract for $24 billion in mortgages, which were subsequently purchased in May 2019, resulting in additional $253 servicing rights in the second quarter of 2019.
The following table provides a breakdown of UPB and fair value for the Company’s forward MSRs:
June 30, 2020December 31, 2019
Forward MSRs - UPB and fair value breakdownUPBFair ValueUPBFair Value
Acquisition Pools
Credit sensitive$131,105  $1,307  $147,895  $1,613  
Interest sensitive146,870  1,450  148,887  1,883  
Total$277,975  $2,757  $296,782  $3,496  
Investor Pools
Agency(1)
$228,680  $2,308  $240,688  $2,944  
Non-agency(2)
49,295  449  56,094  552  
Total$277,975  $2,757  $296,782  $3,496  

(1)Agency investors primarily consist of government sponsored enterprises (“GSE”), such as the Federal National Mortgage Association (“Fannie Mae” or “FNMA”) and the Federal Home Loan Mortgage Corp (“Freddie Mac” or “FHLMC”), and the Government National Mortgage Association (“Ginnie Mae” or “GNMA”).
(2)Non-agency investors consist of investors in private-label securitizations.
Schedule of assumptions for fair value of mortgage service rights
The Company used the following key weighted-average inputs and assumptions in estimating the fair value of forward MSRs:
Forward MSRs - Key inputs and assumptionsJune 30, 2020December 31, 2019
Total MSR Portfolio
Discount rate9.5 %9.7 %
Prepayment speeds14.2 %13.1 %
Average life5.3 years5.8 years
Acquisition Pools:
Credit Sensitive
Discount rate9.9 %10.4 %
Prepayment speeds12.6 %12.7 %
Average life5.6 years6.0 years
Interest Sensitive
Discount rate9.0 %9.1 %
Prepayment speeds15.8 %13.5 %
Average life4.9 years5.7 years
Investor Pools:
Agency
Discount rate8.9 %9.0 %
Prepayment speeds14.4 %13.0 %
Average life5.2 years5.8 years
Non-agency
Discount rate12.0 %12.6 %
Prepayment speeds13.4 %13.8 %
Average life5.6 years6.2 years
The Company used the following weighted-average assumptions in the Company’s valuation of excess spread financing:
Excess Spread Financing AssumptionsJune 30, 2020December 31, 2019
Discount rate12.0 %11.6 %
Prepayment speeds13.4 %12.6 %
Recapture rate18.7 %20.1 %
Average life5.4 years5.8 years
The following table sets forth the weighted-average assumptions used in the valuation of the mortgage servicing rights financing liability:
Mortgage Servicing Rights Financing AssumptionsJune 30, 2020December 31, 2019
Advance financing rates4.3 %3.5 %
Annual advance recovery rates18.6 %18.8 %
Schedule of sensitivity analysis of fair value, transferor's interests in transferred financial assets
The following table shows the hypothetical effect on the fair value of the Company’s forward MSRs when applying certain unfavorable variations of key assumptions to these assets for the dates indicated:
Discount Rate
Total Prepayment Speeds
Forward MSRs - Hypothetical Sensitivities
100 bps
Adverse
Change
200 bps
Adverse
Change
10%
Adverse
Change
20%
Adverse
Change
June 30, 2020
Mortgage servicing rights$(104) $(201) $(175) $(335) 
December 31, 2019
Mortgage servicing rights$(127) $(245) $(165) $(317) 
The following table shows the hypothetical effect on the Company’s excess spread financing fair value when applying certain unfavorable variations of key assumptions to these liabilities for the dates indicated:
Discount Rate
Prepayment Speeds
Excess Spread Financing - Hypothetical Sensitivities
100 bps
Adverse
Change
200 bps
Adverse
Change
10%
Adverse
Change
20%
Adverse
Change
June 30, 2020
Excess spread financing$38  $78  $47  $97  
December 31, 2019
Excess spread financing$46  $95  $46  $96  
Schedule of reverse mortgage servicing rights and liabilities - amortized cost The following table sets forth the activities of reverse MSRs and mortgage servicing liabilities (“MSL”):
Six Months Ended June 30,
20202019
Reverse MSRs and Liabilities - Amortized CostAssetsLiabilitiesAssetsLiabilities
Balance - beginning of period$6  $61  $11  $71  
Amortization/accretion—  (13) (1) (28) 
Adjustments(1)
—  —  (4) 37  
Balance - end of the period$6  $48  $6  $80  
Fair value - end of period$6  $12  $7  $44  

(1)Reverse MSR and MSL net adjustments recorded by the Company during the six months ended June 30, 2019 primarily relate to the fair value adjustments for reverse MSR and MSL assumed from the Merger resulting from the revised cost to service assumption used in the valuation of reverse MSR and MSL during the measurement period.
Schedule of fees earned in exchange for servicing financial assets
The following table sets forth the items comprising total revenues for the Servicing segment:
Three Months Ended June 30,Six Months Ended June 30,
Total Revenues - Servicing2020201920202019
Contractually specified servicing fees(1)
$285  $307  $582  $588  
Other service-related income(1)
62  32  111  82  
Incentive and modification income(1)
8  10  18  17  
Late fees(1)
20  27  47  52  
Reverse servicing fees7  8  13  17  
Mark-to-market adjustments(2)
(261) (231) (644) (524) 
Counterparty revenue share(3)
(88) (70) (164) (118) 
Amortization, net of accretion(4)
(102) (56) (178) (79) 
Total revenues - Servicing$(69) $27  $(215) $35  

(1)The Company recognizes revenue on an earned basis for services performed. Amounts include subservicing related revenues.
(2)Mark-to-market (“MTM”) adjustments include fair value adjustments on MSR, excess spread financing and MSR financing liabilities. The amount of MSR MTM includes the impact of negative modeled cash flows which have been transferred to reserves on advances and other receivables. The negative modeled cash flows relate to advances and other receivables associated with inactive and liquidated loans that are no longer part of the MSR portfolio. The impact of negative modeled cash flows was $3 and $17 for the three months ended June 30, 2020 and 2019 and $13 and $28 for the six months ended June 30, 2020 and 2019, respectively.
(3)Counterparty revenue share represents the excess servicing fee that the Company pays to the counterparties under the excess spread financing arrangements and the payments made associated with MSR financing arrangements.
(4)Amortization is net of excess spread accretion of $79 and $59 and MSL accretion of $5 and $11 for the three months ended June 30, 2020 and 2019, respectively. For the six months ended June 30, 2020 and 2019, amortization is net of excess spread accretion of $147 and $95 and MSL accretion of $13 and $29, respectively.
v3.20.2
Advances and Other Receivables, Net (Tables)
 6 Months Ended
Jun. 30, 2020
Receivables [Abstract]  
Schedule of accounts receivable
Advances and other receivables, net, consists of the following:
Advances and Other Receivables, NetJune 30, 2020December 31, 2019
Servicing advances, net of $117 and $131 purchase discount, respectively
$695  $970  
Receivables from agencies, investors and prior servicers, net of $21 and $21 purchase discount, respectively
189  193  
Reserves(216) (175) 
Total advances and other receivables, net$668  $988  
The following table sets forth the activities of the servicing reserves for advances and other receivables:
Three Months Ended June 30,Six Months Ended June 30,
Reserves for Advances and Other Receivables2020201920202019
Balance - beginning of period$193  $71  $168  $47  
Provision and other additions(1)
29  37  59  67  
Write-offs(6) (10) (11) (16) 
Balance - end of period$216  $98  $216  $98  

(1)The Company recorded a provision of $3 and $17 through the MTM adjustments in revenues - service related, net, in the consolidated statements of operations for the three months ended June 30, 2020 and 2019, respectively, and $13 and $28 for the six months ended June 30, 2020 and 2019, respectively, for inactive and liquidated loans that are no longer part of the MSR portfolio. Other additions represent reclassifications of required reserves provisioned within other balance sheet accounts as associated serviced loans become inactive or liquidate.
The following tables set forth the activities of the purchase discounts for advances and other receivables:
Three Months Ended June 30, 2020Three Months Ended June 30, 2019
Purchase Discount for Advances and Other ReceivablesServicing AdvancesReceivables from Agencies, Investors and Prior ServicersServicing AdvancesReceivables from Agencies, Investors and Prior Servicers
Balance - beginning of period$125  $21  $169  $48  
Utilization of purchase discounts(8) —  (13) —  
Balance - end of period$117  $21  $156  $48  

Six Months Ended June 30, 2020Six Months Ended June 30, 2019
Purchase Discount for Advances and Other ReceivablesServicing AdvancesReceivables from Agencies, Investors and Prior ServicersServicing AdvancesReceivables from Agencies, Investors and Prior Servicers
Balance - beginning of period$131  $21  $205  $48  
Addition from acquisition—  —  19  —  
Utilization of purchase discounts(14) —  (68) —  
Balance - end of period$117  $21  $156  $48  
v3.20.2
Reverse Mortgage Interests, Net (Tables)
 6 Months Ended
Jun. 30, 2020
Reverse Mortgage Interests [Abstract]  
Schedule of reverse mortgage interest
Reverse mortgage interests, net, consists of the following:
Reverse Mortgage Interests, NetJune 30, 2020December 31, 2019
Participating interests in HECM mortgage-backed securities (“HMBS”)$3,873  $4,282  
Other interests securitized825  994  
Unsecuritized interests1,138  1,117  
Purchase discount, net(127) (114) 
Total reverse mortgage interests, net$5,709  $6,279  
Unsecuritized interests in reverse mortgages consist of the following:
Unsecuritized interestsJune 30, 2020December 31, 2019
Repurchased HECM loans (exceeds 98% MCA)$804  $789  
HECM related receivables(1)
244  250  
Funded borrower draws not yet securitized53  64  
Real estate owned (“REO”) related receivables37  14  
Total unsecuritized interests
$1,138  $1,117  

(1)HECM related receivables consist primarily of receivables from FNMA for corporate advances and service fees and claims receivables from the U.S. Department of Housing and Urban Development (“HUD”) on reverse mortgage interests.
The following table sets forth the activities of the purchase discounts, net, for reverse mortgage interests:
Three Months Ended June 30,Six Months Ended June 30,
Purchase discount, net, for reverse mortgage interests(1)
2020201920202019
Balance - beginning of period$(129) $(171) $(114) $(164) 
Adjustments(2)
—  —  —  (24) 
Utilization of purchase discounts(3)
9  12  19  40  
Amortization, net of accretion(7) (4) (32) (15) 
Balance - end of period$(127) $(163) $(127) $(163) 

(1)Net position as certain items are in a premium/(discount) position, based on the characteristics of underlying tranches of loans.
(2)Adjustments during the six months ended June 30, 2019 due to revised cost to service assumption utilized in the valuation of reverse mortgage assets and liabilities acquired from the Merger.
(3)Utilization of purchase discounts on liquidated loans, for which the remaining receivable was written-off.
v3.20.2
Mortgage Loans Held for Sale (Tables)
 6 Months Ended
Jun. 30, 2020
Mortgage Loans Held for Sale and Investment [Abstract]  
Schedule of mortgage loans held-for-sale
Mortgage loans held for sale are recorded at fair value as set forth below:
Mortgage Loans Held for SaleJune 30, 2020December 31, 2019
Mortgage loans held for sale – UPB$3,033  $3,949  
Mark-to-market adjustment(1)
146  128  
Total mortgage loans held for sale$3,179  $4,077  

(1)The mark-to-market adjustment is recorded in net gain on mortgage loans held for sale in the consolidated statements of operations.

The following table sets forth the activities of mortgage loans held for sale:
Six Months Ended June 30,
Mortgage Loans Held for Sale20202019
Balance - beginning of period$4,077  $1,631  
Loans sold(26,149) (15,203) 
Mortgage loans originated and purchased, net of fees23,110  16,263  
Repurchase of loans out of Ginnie Mae securitizations2,092  715  
Changes in fair value42  16  
Net transfers of mortgage loans held for sale(1)
7  —  
Balance - end of period$3,179  $3,422  

(1)Amount reflects transfers to other assets for loans transitioning into REO status and transfers to advances and other receivables, net, for claims made on certain government insurance mortgage loans. Transfers out are net of transfers in upon receipt of proceeds from an REO sale or claim filing.
The total UPB and fair value of mortgage loans held for sale on non-accrual status was as follows:
June 30, 2020December 31, 2019
Mortgage Loans Held for SaleUPBFair ValueUPBFair Value
Non-accrual(1)
$35  $25  $29  $22  

(1)Non-accrual UPB includes $27 and $25 of UPB related to Ginnie Mae repurchased loans as of June 30, 2020 and December 31, 2019, respectively.
v3.20.2
Other Assets (Tables)
 6 Months Ended
Jun. 30, 2020
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]  
Schedule of other assets
Other assets consist of the following:
Other assetsJune 30, 2020December 31, 2019
Loans subject to repurchase right from Ginnie Mae$1,171  $560  
Derivative financial instruments391  153  
Trade receivables and accrued revenues133  126  
Goodwill120  120  
Operating lease right-of-use assets108  121  
Intangible assets54  74  
Other197  236  
Total other assets$2,174  $1,390  
v3.20.2
Derivative Financial Instruments (Tables)
 6 Months Ended
Jun. 30, 2020
Derivative Instruments and Hedging Activities Disclosure [Abstract]  
Schedule of derivative instruments
The following tables provide the outstanding notional balances, fair values of outstanding positions and recorded gains/(losses) for the derivative financial instruments:
June 30, 2020Six Months Ended June 30, 2020
Derivative Financial InstrumentsExpiration
Dates		Outstanding
Notional		Fair
Value		Recorded Gains/(Losses)
Assets
Mortgage loans held for sale
Loan sale commitments2020$1,673  $81  $48  
Derivative financial instruments
IRLCs20209,227  370  235  
LPCs20201,823  18  6  
Forward MBS trades20201,239  3  (3) 
Eurodollar futures2020-20216  —  —  
Total derivative financial instruments - assets$12,295  $391  $238  
Liabilities
Derivative financial instruments
LPCs2020$55  $—  $(2) 
Forward MBS trades202010,119  50  37  
Eurodollar futures2020-20215  —  —  
Total derivative financial instruments - liabilities$10,179  $50  $35  
June 30, 2019Six Months Ended June 30, 2019
Derivative Financial InstrumentsExpiration
Dates		Outstanding
Notional		Fair
Value		Recorded Gains/(Losses)
Assets
Mortgage loans held for sale
Loan sale commitments2019$1,659  $47  $21  
Derivative financial instruments
IRLCs20193,649  110  51  
LPCs20191,327  17  15  
Forward MBS trades2019762  1  (1) 
Eurodollar futures2019-20218  —  —  
Total derivative financial instruments - assets$5,746  $128  $65  
Liabilities
Derivative financial instruments
IRLCs2019$4  $—  $—  
LPCs2019212  1  1  
Forward MBS trades20194,932  30  6  
Eurodollar futures2019-202112  —  —  
Total derivative financial instruments - liabilities$5,160  $31  $7  
v3.20.2
Indebtedness (Tables)
 6 Months Ended
Jun. 30, 2020
Debt Disclosure [Abstract]  
Schedule of notes payable
Notes Payable
June 30, 2020December 31, 2019
Advance FacilitiesInterest RateMaturity DateCollateralCapacity AmountOutstandingCollateral PledgedOutstandingCollateral pledged
$875 advance facility(1)
CP+2.5% to 6.5%
April 2021Servicing advance receivables$875  $193  $220  $37  $88  
$425 advance facility(2)
LIBOR+2.8% to 6.5%
October 2021Servicing advance receivables425  211  273  224  285  
$250 advance facility(3)
LIBOR+1.5% to 2.6%
December 2020Servicing advance receivables250  —  —  98  167  
$200 advance facility
LIBOR+2.5%
January 2021Servicing advance receivables200  76  106  63  125  
Advance facilities principal amount 480  $599  422  $665  
Unamortized debt issuance costs(5) —  
Advance facilities, net $475  $422  

(1)The capacity amount for this advance facility increased from $125 to $875 in April 2020.
(2)The capacity amount for this advance facility increased from $325 to $425 in April 2020.
(3)This advance facility was terminated and transferred to another advance facility in April 2020.
June 30, 2020December 31, 2019
Warehouse FacilitiesInterest RateMaturity DateCollateralCapacity AmountOutstandingCollateral pledgedOutstandingCollateral pledged
$1,500 warehouse facility
LIBOR+1.7%
June 2021Mortgage loans or MBS$1,500  $669  $637  $759  $733  
$1,200 warehouse facility
LIBOR+1.5% to 3.0%
November 2020Mortgage loans or MBS1,200  568  606  683  724  
$800 warehouse facility(1)
LIBOR+2.1% to 3.8%
April 2021Mortgage loans or MBS800  642  700  589  656  
$750 warehouse facility
LIBOR+1.4% to 2.8%
September 2020Mortgage loans or MBS750  572  583  411  425  
$700 warehouse facility
LIBOR+1.3% to 2.2%
November 2020Mortgage loans or MBS700  624  644  469  488  
$600 warehouse facility
LIBOR+2.2%
February 2021Mortgage loans or MBS600  233  278  174  202  
$500 warehouse facility
LIBOR+2.5% to 4.0%
May 2021Mortgage loans or MBS500  —  1  336  349  
$250 warehouse facility(2)
LIBOR+1.4% to 2.3%
September 2020Mortgage loans or MBS250  —  —  762  783  
$200 warehouse facility
LIBOR+1.4%
January 2021Mortgage loans or MBS200  175  175  136  136  
$200 warehouse facility
LIBOR+2.5%
May 2021Mortgage loans or MBS200  50  74  54  78  
$200 warehouse facility
LIBOR+1.8%
April 2021Mortgage loans or MBS200  19  19  27  27  
$200 warehouse facility
LIBOR+1.3%
October 2020Mortgage loans or MBS200  —  —  —  —  
$50 warehouse facility
LIBOR+1.8% to 4.8%
April 2021Mortgage loans or MBS50  31  36  11  15  
$40 warehouse facility
LIBOR+3.3%
September 2020Mortgage loans or MBS40  4  4  5  6  
Warehouse facilities principal amount 3,587  3,757  4,416  4,622  
MSR Facility
$450 warehouse facility(3)
LIBOR+5.1%
May 2021MSR450  300  628  150  945  
$400 warehouse facility
LIBOR+2.3%
December 2020MSR400  75  176  —  200  
$150 warehouse facility(1)
LIBOR+3.8%
April 2021MSR150  40  117  —  130  
$50 warehouse facility
LIBOR+2.8%
August 2020MSR50  30  87  10  84  
MSR facilities principal amount 445  1,008  160  1,359  
Warehouse and MSR facilities principal amount 4,032  $4,765  4,576  $5,981  
Unamortized debt issuance costs
(1) (1) 
Warehouse facilities, net$4,031  $4,575  
Pledged Collateral:
Mortgage loans held for sale$2,963  $3,016  $3,826  $3,931  
Reverse mortgage interests624  741  590  691  
MSR 445  1,008  160  1,359  

(1)Total capacity amount for this facility is $800 of which $150 is a sublimit for MSR financing.
(2)The capacity amount for this warehouse facility decreased from $1,000 to $250 in May 2020.
(3)The capacity amount for this MSR facility increased from $400 to $450 in May 2020.
Schedule of unsecured senior notes
Unsecured senior notes consist of the following:
Unsecured senior notesJune 30, 2020December 31, 2019
$950 face value, 8.125% interest rate payable semi-annually, due July 2023
$950  $950  
$750 face value, 9.125% interest rate payable semi-annually, due July 2026
750  750  
$600 face value, 6.000% interest rate payable semi-annually, due January 2027(1)
600  —  
$600 face value, 6.500% interest rate payable semi-annually, due July 2021(2)
—  492  
$300 face value, 6.500% interest rate payable semi-annually, due June 2022(2)
—  206  
Unsecured senior notes principal amount2,300  2,398  
Unamortized debt issuance costs, premium and discount(39) (32) 
Unsecured senior notes, net $2,261  $2,366  

(1)On January 16, 2020, the Company completed an offering of $600 aggregate principal amount of 6.000% Senior Notes due 2027 (the “2027 Notes”).
(2)This note was redeemed in full on February 15, 2020 using the net proceeds of the 2027 Notes offering, together with cash on hand.
Schedule of maturities of long-term debt
As of June 30, 2020, the expected maturities of the Company’s unsecured senior notes based on contractual maturities are as follows:
Year Ending December 31,Amount
2020$—  
2021—  
2022—  
2023950  
2024—  
Thereafter1,350  
Total unsecured senior notes principal amount$2,300  
Schedule of other nonrecourse debt
Other nonrecourse debt consists of the following:
June 30, 2020December 31, 2019
Other nonrecourse debtIssue DateMaturity DateClass of NoteCollateral AmountOutstandingOutstanding
Participating interest financing(1)
———$—  $3,875  $4,284  
Securitization of nonperforming HECM loans
Trust 2019-2November 2019November 2029A, M1, M2, M3, M4, M5287  274  333  
Trust 2019-1June 2019June 2029A, M1, M2, M3, M4, M5264  244  302  
Trust 2018-3November 2018November 2028A, M1, M2, M3, M4, M5200  179  209  
Trust 2018-2July 2018July 2028A, M1, M2, M3, M4, M5149  127  148  
Other nonrecourse debt principal amount4,699  5,276  
Unamortized debt issuance costs, premium and discount8  10  
Other nonrecourse debt, net $4,707  $5,286  

(1)Amounts represent the Company’s participating interest in GNMA HMBS securitized portfolios.
v3.20.2
Payables and Other Liabilities (Tables)
 6 Months Ended
Jun. 30, 2020
Payables and Accruals [Abstract]  
Schedule of payables and accrued liabilities
Payables and other liabilities consist of the following:
Payables and other liabilitiesJune 30, 2020December 31, 2019
Loans subject to repurchase right from Ginnie Mae $1,171  $560  
Payables to servicing and subservicing investors345  423  
Payable to GSEs and securitized trusts129  182  
Operating lease liabilities121  135  
Derivative financial instruments50  15  
Other liabilities644  701  
Total payables and other liabilities$2,460  $2,016  
Schedule of loans subject to repurchase reserve
The following table sets forth the activities of the repurchase reserves:
Three Months Ended June 30,Six Months Ended June 30,
Repurchase Reserves2020201920202019
Balance - beginning of period$29  $16  $25  $8  
Provisions4  8  9  16  
Releases(4) (1) (5) (1) 
Balance - end of period$29  $23  $29  $23  
v3.20.2
Securitizations and Financings (Tables)
 6 Months Ended
Jun. 30, 2020
Variable Interest Entities and Securitizations [Abstract]  
Schedule of assets and liabilities of VIEs included in financial statements
A summary of the assets and liabilities of the Company’s transactions with VIEs included in the Company’s consolidated financial statements is presented below:
June 30, 2020December 31, 2019
Consolidated transactions with VIEsTransfers
Accounted for as
Secured
Borrowings		Reverse Secured BorrowingsTransfers
Accounted for as
Secured
Borrowings		Reverse Secured Borrowings
Assets
Restricted cash$95  $27  $66  $42  
Reverse mortgage interests, net(1)
—  4,639  —  5,230  
Advances and other receivables, net492  —  540  —  
Total assets$587  $4,666  $606  $5,272  
Liabilities
Advance facilities(2)
$399  $—  $359  $—  
Payables and other liabilities1  1  1  1  
Participating interest financing—  3,875  —  4,284  
HECM Securitizations (HMBS)
Trust 2019-2—  274  —  333  
Trust 2019-1—  244  —  302  
Trust 2018-3—  179  —  209  
Trust 2018-2—  127  —  148  
Total liabilities$400  $4,700  $360  $5,277  

(1)Amounts include net purchase discount of $59 and $46 as of June 30, 2020 and December 31, 2019, respectively.
(2)Amounts include the Nationstar agency advance financing facility and notes payable recorded by the Nationstar Mortgage Advance Receivable Trust, and the Nationstar Agency Advance Receivables Trust. Refer to Notes Payable in Note 9, Indebtedness, for additional information.

The following table shows a summary of the outstanding collateral and certificate balances for securitization trusts for which the Company was the transferor, including any retained beneficial interests and MSRs, that were not consolidated by the Company:
Unconsolidated securitization trustsJune 30, 2020December 31, 2019
Total collateral balances - UPB$1,422  $1,503  
Total certificate balances$1,421  $1,512  
A summary of mortgage loans transferred by the Company to unconsolidated securitization trusts that are 60 days or more past due are presented below:
Principal Amount of Transferred Loans 60 Days or More Past DueJune 30, 2020December 31, 2019
Unconsolidated securitization trusts$239  $193  
v3.20.2
Earnings Per Share (Tables)
 6 Months Ended
Jun. 30, 2020
Earnings Per Share [Abstract]  
Schedule of earnings per share
The following table sets forth the computation of basic and diluted net income (loss) per common share (amounts in millions, except per share amounts):
Three Months Ended June 30,Six Months Ended June 30,
Computation of earnings per share2020201920202019
Net income (loss) attributable to Mr. Cooper$73  $(87) $(95) $(273) 
Less: Undistributed earnings attributable to participating stockholders1  —  —  —  
Net income (loss) attributable to common stockholders$72  $(87) $(95) $(273) 
Net income (loss) per common share attributable to Mr. Cooper:
Basic$0.78  $(0.96) $(1.04) $(3.00) 
Diluted$0.77  $(0.96) $(1.04) $(3.00) 
Weighted average shares of common stock outstanding (in thousands):
Basic91,997  91,054  91,691  90,978  
Dilutive effect of stock awards(1)
176  —  —  —  
Dilutive effect of participating securities(1)
839  —  —  —  
Diluted93,012  91,054  91,691  90,978  

(1)For periods with net loss, the Company excluded potential common shares from the computation of diluted EPS because inclusion would be antidilutive.
v3.20.2
Income Taxes (Tables)
 6 Months Ended
Jun. 30, 2020
Income Tax Disclosure [Abstract]  
Schedule of components of income tax expense (benefit)
The following table sets forth the computation of the effective tax rate:
Three Months Ended June 30,Six Months Ended June 30,
2020201920202019
Income (loss) before income tax expense (benefit)$110  $(117) $(129) $(350) 
Income tax expense (benefit)$37  $(29) $(31) $(76) 
Effective tax rate(1)
33.4 %24.6 %24.1 %21.7 %

(1)Effective tax rate is calculated using whole numbers.
v3.20.2
Fair Value Measurements (Tables)
 6 Months Ended
Jun. 30, 2020
Fair Value Disclosures [Abstract]  
Schedule of fair value, assets and liabilities measured on recurring basis
The following tables present the estimated carrying amount and fair value of the Company’s financial instruments and other assets and liabilities measured at fair value on a recurring basis:
 June 30, 2020
  Recurring Fair Value Measurements
Fair value - Recurring basisTotal Fair ValueLevel 1Level 2Level 3
Assets
Mortgage loans held for sale$3,179  $—  $3,179  $—  
Forward mortgage servicing rights2,757  —  —  2,757  
Derivative financial instruments
IRLCs
370  —  —  370  
Forward MBS trades
3  —  3  —  
LPCs
18  —  —  18  
Total assets$6,327  $—  $3,182  $3,145  
Liabilities
Derivative financial instruments
Forward MBS trades$50  $—  $50  $—  
Mortgage servicing rights financing49  —  —  49  
Excess spread financing1,124  —  —  1,124  
Total liabilities$1,223  $—  $50  $1,173  

 December 31, 2019
  Recurring Fair Value Measurements
Fair value - Recurring basisTotal Fair ValueLevel 1Level 2Level 3
Assets
Mortgage loans held for sale$4,077  $—  $4,077  $—  
Forward mortgage servicing rights3,496  —  —  3,496  
Derivative financial instruments
IRLCs135  —  135  —  
Forward MBS trades7  —  7  —  
LPCs12  —  12  —  
Total assets$7,727  $—  $4,231  $3,496  
Liabilities
Derivative financial instruments
Forward MBS trades$12  $—  $12  $—  
LPCs3  —  3  —  
Mortgage servicing rights financing37  —  —  37  
Excess spread financing1,311  —  —  1,311  
Total liabilities$1,363  $—  $15  $1,348  
Schedule of fair value, assets and liabilities measured on recurring basis, unobservable input reconciliation
The tables below present a reconciliation for all of the Company’s Level 3 assets and liabilities measured at fair value on a recurring basis:
Six Months Ended June 30, 2020
 AssetsLiabilities
Fair value - Level 3 assets and liabilitiesForward mortgage servicing rightsIRLCsExcess spread financingMortgage servicing rights financing
Balance - beginning of period$3,496  $135  $1,311  $37  
Total gains or losses included in earnings(1,012) 235  (101) 12  
Purchases, issuances, sales, repayments and settlements
Purchases24  —  —  —  
Issuances249  —  24  —  
Settlements and repayments—  —  (110) —  
Balance - end of period$2,757  $370  $1,124  $49  

Six Months Ended June 30, 2019
 AssetsLiabilities
Fair value - Level 3 assets and liabilitiesForward mortgage servicing rightsExcess spread financingMortgage servicing rights financing
Balance - beginning of period$3,665  $1,184  $32  
Total gains or losses included in earnings(724) (74) 11  
Purchases, issuances, sales, repayments and settlements
Purchases689  —  —  
Issuances169  438  —  
Sales(294) —  —  
Settlements and repayments—  (119) —  
Balance - end of period$3,505  $1,429  $43  
Schedule of fair value, by balance sheet grouping
The tables below present a summary of the estimated carrying amount and fair value of the Company’s financial instruments:
 June 30, 2020
 Carrying
Amount		Fair Value
Financial instrumentsLevel 1Level 2Level 3
Financial assets
Cash and cash equivalents$1,041  $1,041  $—  $—  
Restricted cash260  260  —  —  
Advances and other receivables, net668  —  —  668  
Reverse mortgage interests, net5,709  —  —  5,736  
Mortgage loans held for sale3,179  —  3,179  —  
Derivative financial instruments391  —  3  388  
Financial liabilities
Unsecured senior notes(1)
2,261  2,307  —  —  
Advance facilities(1)
475  —  475  —  
Warehouse facilities(1)
4,031  —  4,031  —  
Mortgage servicing rights financing liability49  —  —  49  
Excess spread financing1,124  —  —  1,124  
Derivative financial instruments50  —  50  —  
Participating interest financing(1)
3,886  —  —  3,857  
HECM Securitization (HMBS)(1)
Trust 2019-2272  —  —  272  
Trust 2019-1243  —  —  243  
Trust 2018-3179  —  —  179  
Trust 2018-2127  —  —  127  

(1)The amounts are presented net of unamortized debt issuance costs, premium and discount.
December 31, 2019
Carrying
Amount		Fair Value
Financial instrumentsLevel 1Level 2Level 3
Financial assets
Cash and cash equivalents$329  $329  $—  $—  
Restricted cash283  283  —  —  
Advances and other receivables, net988  —  —  988  
Reverse mortgage interests, net6,279  —  —  6,318  
Mortgage loans held for sale4,077  —  4,077  —  
Derivative financial instruments153  —  153  —  
Financial liabilities
Unsecured senior notes(1)
2,366  2,505  —  —  
Advance facilities(1)
422  —  422  —  
Warehouse facilities(1)
4,575  —  4,575  —  
Mortgage servicing rights financing liability37  —  —  37  
Excess spread financing1,311  —  —  1,311  
Derivative financial instruments15  —  15  —  
Participating interest financing(1)
4,299  —  —  4,299  
HECM Securitization (HMBS)(1)
Trust 2019-2331  —  —  331  
Trust 2019-1300  —  —  300  
Trust 2018-3208  —  —  208  
Trust 2018-2148  —  —  148  

(1)The amounts are presented net of unamortized debt issuance costs, premium and discount.
v3.20.2
Business Segment Reporting (Tables)
 6 Months Ended
Jun. 30, 2020
Segment Reporting [Abstract]  
Schedule of segment reporting information
The following tables present financial information by segment:
 Three Months Ended June 30, 2020
Financial information by segmentServicingOriginationsXomeCorporate/OtherConsolidated
Revenues
Service related, net$(114) $21  $106  $(1) $12  
Net gain on mortgage loans held for sale45  573  —  —  618  
Total revenues(69) 594  106  (1) 630  
Total expenses122  167  95  35  419  
Interest income57  19  —  —  76  
Interest expense(117) (13) —  (47) (177) 
Other income (expenses), net—  —  1  (1) —  
Total other (expenses) income, net(60) 6  1  (48) (101) 
(Loss) income before income tax (benefit) expense$(251) $433  $12  $(84) $110  
Depreciation and amortization for property and equipment and intangible assets$5  $4  $3  $6  $18  
Total assets $10,736  $3,592  $135  $2,837  $17,300  
Three Months Ended June 30, 2019
Financial information by segmentServicingOriginationsXomeCorporate/OtherConsolidated
Revenues
Service related, net$9  $20  $108  $—  $137  
Net gain on mortgage loans held for sale18  244  —  —  262  
Total revenues27  264  108  —  399  
Total expenses189  145  101  57  492  
Interest income136  23  —  3  162  
Interest expense(109) (25) —  (53) (187) 
Other income, net—  1  —  —  1  
Total other income (expenses), net27  (1) —  (50) (24) 
(Loss) income before income tax (benefit) expense$(135) $118  $7  $(107) $(117) 
Depreciation and amortization for property and equipment and intangible assets$4  $6  $3  $11  $24  
Total assets $12,906  $3,462  $112  $1,925  $18,405  

Six Months Ended June 30, 2020
Financial information by segmentServicingOriginationsXomeCorporate/OtherConsolidated
Revenues
Service related, net$(294) $41  $212  $—  $(41) 
Net gain on mortgage loans held for sale79  870  —  —  949  
Total revenues(215) 911  212  —  908  
Total expenses271  333  191  68  863  
Interest income140  53  —  1  194  
Interest expense(230) (40) —  (99) (369) 
Other income (expense), net—  —  2  (1) 1  
Total other (expenses) income, net(90) 13  2  (99) (174) 
(Loss) income before income tax (benefit) expense$(576) $591  $23  $(167) $(129) 
Depreciation and amortization for property and equipment and intangible assets$8  $7  $6  $16  $37  
Total assets $10,736  $3,592  $135  $2,837  $17,300  

Six Months Ended June 30, 2019
Financial information by segmentServicingOriginationsXomeCorporate/OtherConsolidated
Revenues
Service related, net$(18) $35  $204  $—  $221  
Net gain on mortgage loans held for sale53  375  —  —  428  
Total revenues35  410  204  —  649  
Total expenses384  249  200  102  935  
Interest income251  40  —  5  296  
Interest expense(223) (43) —  (110) (376) 
Other income, net—  5  11  —  16  
Total other income (expenses), net28  2  11  (105) (64) 
(Loss) income before income tax (benefit) expense$(321) $163  $15  $(207) $(350) 
Depreciation and amortization for property and equipment and intangible assets$8  $9  $7  $21  $45  
Total assets $12,906  $3,462  $112  $1,925  $18,405  
v3.20.2
Nature of Business and Basis of Presentation - Additional Information (Details) - USD ($)
$ in Millions
 6 Months Ended
Jun. 30, 2020
Mar. 31, 2020
Jan. 01, 2020
Dec. 31, 2019
Jun. 30, 2019
Mar. 31, 2019
Dec. 31, 2018
New Accounting Pronouncements or Change in Accounting Principle [Line Items]              
Accounting standards update us-gaap:AccountingStandardsUpdate201613Member            
Total stockholders’ equity $ 2,145 $ 2,066   $ 2,231 $ 1,678 $ 1,761 $ 1,945
Cumulative effect, period of adoption, adjustment              
New Accounting Pronouncements or Change in Accounting Principle [Line Items]              
Total stockholders’ equity       7      
Cumulative effect, period of adoption, adjustment | Advances and other receivables              
New Accounting Pronouncements or Change in Accounting Principle [Line Items]              
Allowance for credit losses     $ 7        
Cumulative effect, period of adoption, adjustment | Other assets              
New Accounting Pronouncements or Change in Accounting Principle [Line Items]              
Allowance for credit losses     2        
Retained Earnings              
New Accounting Pronouncements or Change in Accounting Principle [Line Items]              
Total stockholders’ equity $ 1,034 $ 961   1,122 $ 575 $ 662 $ 848
Retained Earnings | Cumulative effect, period of adoption, adjustment              
New Accounting Pronouncements or Change in Accounting Principle [Line Items]              
Total stockholders’ equity     9 $ 7      
Retained Earnings | Cumulative effect, period of adoption, adjustment after tax              
New Accounting Pronouncements or Change in Accounting Principle [Line Items]              
Total stockholders’ equity     $ 7        
v3.20.2
Acquisitions - Narrative (Details) - USD ($)
 3 Months Ended 6 Months Ended
Feb. 01, 2019
Jun. 30, 2019
Jun. 30, 2020
Jun. 30, 2019
Dec. 31, 2019
Business Acquisition [Line Items]          
Goodwill     $ 120,000,000   $ 120,000,000
Pacific union          
Business Acquisition [Line Items]          
Cash consideration $ 116,000,000        
Goodwill 40,000,000       $ 40,000,000
Acquisition costs   $ 2,000,000 $ 0 $ 4,000,000  
Revenue since acquisition   79,000,000   118,000,000  
Income from acquisition   36,000,000   50,000,000  
Salaries, wages and benefits | Pacific union          
Business Acquisition [Line Items]          
Acquisition costs   1,000,000   2,000,000  
General and administrative expense | Pacific union          
Business Acquisition [Line Items]          
Acquisition costs   $ 1,000,000   $ 2,000,000  
Originations | Pacific union          
Business Acquisition [Line Items]          
Goodwill 28,000,000        
Servicing | Pacific union          
Business Acquisition [Line Items]          
Goodwill $ 12,000,000        
v3.20.2
Acquisitions - Assets Acquired and Liabilities Assumed (Details) - USD ($)
$ in Millions
Feb. 01, 2019
Jun. 30, 2020
Dec. 31, 2019
Liabilities:      
Goodwill   $ 120 $ 120
Pacific union      
Assets:      
Cash and cash equivalents $ 37    
Restricted cash 2    
Advances and other receivables 84    
Mortgage loans held for sale 536    
Mortgage loans held for investment 1    
Property and equipment 8    
Other assets 483    
Fair value of assets acquired 1,422    
Liabilities:      
Notes payable 294    
Advance facilities 13    
Warehouse facilities 393    
Payables and other liabilities 530    
Other nonrecourse debt 129    
Fair value of liabilities assumed 1,359    
Total fair value of net tangible assets acquired 63    
Intangible assets 13    
Goodwill 40   $ 40
Final purchase price $ 116    
Customer relationships | Pacific union      
Liabilities:      
Useful life, assets acquired 10 years    
v3.20.2
Acquisitions - Pro Forma Information (Details) - USD ($)
$ in Millions
 3 Months Ended 6 Months Ended
Jun. 30, 2019
Jun. 30, 2019
Business Combinations [Abstract]    
Pro forma total revenues $ 399 $ 668
Pro forma net loss $ (87) $ (271)
v3.20.2
Mortgage Servicing Rights and Related Liabilities - MSRs and Related Liabilities (Details) - USD ($)
$ in Millions
Jun. 30, 2020
Dec. 31, 2019
Jun. 30, 2019
Mortgage Servicing Rights [Line Items]      
Forward MSRs - fair value $ 2,757 $ 3,496 $ 3,505
Mortgage servicing rights 2,763 3,502  
Mortgage servicing liabilities - amortized cost 48 61  
Excess spread financing - fair value 1,124 1,311  
Mortgage servicing rights financing - fair value 49 37  
MSR related liabilities - nonrecourse at fair value 1,173 1,348  
Mortgage servicing rights      
Mortgage Servicing Rights [Line Items]      
Forward MSRs - fair value 2,757 3,496  
Reverse MSRs - amortized cost 6 6  
Mortgage servicing rights 2,763 3,502  
Mortgage servicing liabilities - amortized cost $ 48 $ 61  
v3.20.2
Mortgage Servicing Rights and Related Liabilities - MSR's at Fair Value (Details) - USD ($)
$ in Millions
 6 Months Ended
Jan. 01, 2019
Jun. 30, 2020
Jun. 30, 2019
Feb. 01, 2019
Servicing Asset at Fair Value, Amount [Roll Forward]        
Fair value - beginning of period   $ 3,496    
Fair value - end of period   2,757 $ 3,505  
Mortgage servicing rights        
Servicing Asset at Fair Value, Amount [Roll Forward]        
Fair value - beginning of period $ 3,665 3,496 3,665  
Servicing retained from mortgage loans sold   249 169  
Purchases of servicing rights   24 689  
Sales of servicing assets   0 (294)  
Changes in valuation inputs or assumptions used in the valuation model   (717) (542)  
Other changes in fair value   $ (295) (182)  
Mortgage servicing rights     $ 253  
Payments to purchase mortgage loans held-for-sale $ 24,000      
Pacific union | Mortgage servicing rights        
Servicing Asset at Fair Value, Amount [Roll Forward]        
Mortgage servicing rights       $ 271
v3.20.2
Mortgage Servicing Rights and Related Liabilities - Narrative (Details) - USD ($)
 6 Months Ended
Jun. 30, 2020
Dec. 31, 2019
Jun. 30, 2019
Servicing Asset at Amortized Cost [Line Items]      
UPB $ 277,975,000,000 $ 296,782,000,000  
Forward MSRs Sold      
Servicing Asset at Amortized Cost [Line Items]      
UPB 71,000,000   $ 22,932,000,000
Forward MSRs Sold, Subservicing Retained      
Servicing Asset at Amortized Cost [Line Items]      
UPB 0   $ 20,560,000,000
Reverse Mortgage Servicing Rights      
Servicing Asset at Amortized Cost [Line Items]      
Impairment 0    
Mortgage servicing rights      
Servicing Asset at Amortized Cost [Line Items]      
UPB 277,975,000,000 296,782,000,000  
HECM      
Servicing Asset at Amortized Cost [Line Items]      
UPB $ 20,758,000,000 $ 22,725,000,000  
v3.20.2
Mortgage Servicing Rights and Related Liabilities - UPB related to owned MSRs (Details) - USD ($)
$ in Millions
Jun. 30, 2020
Dec. 31, 2019
Jun. 30, 2019
Owned Service Loans [Line Items]      
UPB $ 277,975 $ 296,782  
Fair Value 2,757 3,496 $ 3,505
Mortgage servicing rights      
Owned Service Loans [Line Items]      
UPB 277,975 296,782  
Fair Value 2,757 3,496  
Credit sensitive | Mortgage servicing rights      
Owned Service Loans [Line Items]      
UPB 131,105 147,895  
Fair Value 1,307 1,613  
Interest sensitive | Mortgage servicing rights      
Owned Service Loans [Line Items]      
UPB 146,870 148,887  
Fair Value 1,450 1,883  
Agency | Mortgage servicing rights      
Owned Service Loans [Line Items]      
UPB 228,680 240,688  
Fair Value 2,308 2,944  
Non-agency | Mortgage servicing rights      
Owned Service Loans [Line Items]      
UPB 49,295 56,094  
Fair Value $ 449 $ 552  
v3.20.2
Mortgage Servicing Rights and Related Liabilities - Fair Value Assumptions (Details)
 6 Months Ended 12 Months Ended
Jun. 30, 2020
Dec. 31, 2019
Mortgage servicing rights    
Assumption for Fair Value of Mortgage Servicing Rights    
Discount rate 9.50% 9.70%
Prepayment speeds 14.20% 13.10%
Average life 5 years 3 months 18 days 5 years 9 months 18 days
Mortgage servicing rights | Credit sensitive    
Assumption for Fair Value of Mortgage Servicing Rights    
Discount rate 9.90% 10.40%
Prepayment speeds 12.60% 12.70%
Average life 5 years 7 months 6 days 6 years
Mortgage servicing rights | Interest sensitive    
Assumption for Fair Value of Mortgage Servicing Rights    
Discount rate 9.00% 9.10%
Prepayment speeds 15.80% 13.50%
Average life 4 years 10 months 24 days 5 years 8 months 12 days
Excess spread financing | Weighted-average    
Assumption for Fair Value of Mortgage Servicing Rights    
Discount rate 12.00% 11.60%
Prepayment speeds 13.40% 12.60%
Recapture rate 18.70% 20.10%
Average life 5 years 4 months 24 days 5 years 9 months 18 days
MSR financing liability | Advance financing rates    
Assumption for Fair Value of Mortgage Servicing Rights    
Advance financing rates 4.30% 3.50%
MSR financing liability | Annual advance recovery rates    
Assumption for Fair Value of Mortgage Servicing Rights    
Annual advance recovery rates 18.60% 18.80%
Agency | Mortgage servicing rights    
Assumption for Fair Value of Mortgage Servicing Rights    
Discount rate 8.90% 9.00%
Prepayment speeds 14.40% 13.00%
Average life 5 years 2 months 12 days 5 years 9 months 18 days
Non-agency | Mortgage servicing rights    
Assumption for Fair Value of Mortgage Servicing Rights    
Discount rate 12.00% 12.60%
Prepayment speeds 13.40% 13.80%
Average life 5 years 7 months 6 days 6 years 2 months 12 days
v3.20.2
Mortgage Servicing Rights and Related Liabilities - Fair Value Sensitivity Analysis (Details) - USD ($)
$ in Millions
Jun. 30, 2020
Dec. 31, 2019
Mortgage servicing rights    
Excess Spread Financing - Hypothetical Sensitivities    
10% Adverse Change $ (175) $ (165)
20% Adverse Change (335) (317)
Excess spread financing    
Excess Spread Financing - Hypothetical Sensitivities    
10% Adverse Change 47 46
20% Adverse Change 97 96
100 bps Adverse Change | Mortgage servicing rights    
Excess Spread Financing - Hypothetical Sensitivities    
Discount Rate (104) (127)
100 bps Adverse Change | Excess spread financing    
Excess Spread Financing - Hypothetical Sensitivities    
Discount Rate 38 46
200 bps Adverse Change | Mortgage servicing rights    
Excess Spread Financing - Hypothetical Sensitivities    
Discount Rate (201) (245)
200 bps Adverse Change | Excess spread financing    
Excess Spread Financing - Hypothetical Sensitivities    
Discount Rate $ 78 $ 95
v3.20.2
Mortgage Servicing Rights and Related Liabilities - Reverse MSRs and Liabilities - Amortized Cost (Details) - USD ($)
$ in Millions
 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Servicing Asset at Amortized Cost, Balance [Roll Forward]    
Fair value - end of period $ 2,757 $ 3,505
Servicing Liability at Amortized Cost [Roll Forward]    
Balance - beginning of period 61  
Balance - end of the period 48  
Assets    
Servicing Asset at Amortized Cost, Balance [Roll Forward]    
Balance - beginning of period 6 11
Amortization/accretion 0 (1)
Servicing asset, adjustments 0 (4)
Balance - end of the period 6 6
Fair value - end of period 6 7
Liabilities    
Servicing Liability at Amortized Cost [Roll Forward]    
Balance - beginning of period 61 71
Amortization/accretion (13) (28)
Servicing liability, adjustments 0 37
Balance - end of the period 48 80
Fair value - end of period $ 12 $ 44
v3.20.2
Mortgage Servicing Rights and Related Liabilities - Servicing Revenue (Details) - USD ($)
$ in Millions
 3 Months Ended 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Jun. 30, 2020
Jun. 30, 2019
Transfers and Servicing [Abstract]        
Contractually specified servicing fees $ 285 $ 307 $ 582 $ 588
Other service-related income 62 32 111 82
Incentive and modification income 8 10 18 17
Late fees 20 27 47 52
Reverse servicing fees 7 8 13 17
Mark-to-market adjustments (261) (231) (644) (524)
Counterparty revenue share (88) (70) (164) (118)
Amortization, net of accretion (102) (56) (178) (79)
Total revenues - Servicing (69) 27 (215) 35
Cumulative incurred losses related to advances and other receivables associated with inactive and liquidated loans 3 17 13 28
Servicing fee income accretion expense 79 59 147 95
Accretion of MSL $ 5 $ 11 $ 13 $ 29
v3.20.2
Advances and Other Receivables, Net - Schedule of Accounts Receivable (Details) - USD ($)
$ in Millions
Jun. 30, 2020
Mar. 31, 2020
Dec. 31, 2019
Jun. 30, 2019
Mar. 31, 2019
Dec. 31, 2018
Receivables [Abstract]            
Servicing advances, net of $117 and $131 purchase discount, respectively $ 695   $ 970      
Receivables from agencies, investors and prior servicers, net of $21 and $21 purchase discount, respectively 189   193      
Reserves (216)   (175)      
Total advances and other receivables, net 668   988      
Servicing advances discount 117 $ 125 131 $ 156 $ 169 $ 205
Receivables discount $ 21 $ 21 $ 21 $ 48 $ 48 $ 48
v3.20.2
Advances and Other Receivables, Net - Advances and Other Receivables Roll Forward (Details) - USD ($)
$ in Millions
 3 Months Ended 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Jun. 30, 2020
Jun. 30, 2019
Advances And Other Receivables, Reserves [Roll Forward]        
Balance - beginning of period $ 193 $ 71 $ 168 $ 47
Provision and other additions 29 37 59 67
Write-offs (6) (10) (11) (16)
Balance - end of period 216 98 216 98
Cumulative incurred losses related to advances and other receivables associated with inactive and liquidated loans $ (3) $ (17) $ (13) $ (28)
v3.20.2
Advances and Other Receivables, Net - Narrative (Details) - USD ($)
$ in Millions
 3 Months Ended 6 Months Ended
Jun. 30, 2020
Jun. 30, 2020
Mar. 31, 2020
Jan. 01, 2020
Dec. 31, 2019
Jun. 30, 2019
Mar. 31, 2019
Feb. 28, 2019
Dec. 31, 2018
Accounts, Notes, Loans and Financing Receivable [Line Items]                  
Receivables discount $ 21 $ 21 $ 21   $ 21 $ 48 $ 48   $ 48
Utilization of purchase discounts 183 183              
Purchase discount, including servicing advances and receivables with imputed interest 138 $ 138              
Accounting standards update   us-gaap:AccountingStandardsUpdate201613Member              
Financing receivable, allowance for credit loss 31 $ 31              
Financial instruments collection period   39 months              
Pacific union                  
Accounts, Notes, Loans and Financing Receivable [Line Items]                  
Receivables discount               $ 19  
WMIH Corp And Wand Merger Corporation                  
Accounts, Notes, Loans and Financing Receivable [Line Items]                  
Receivables discount                 $ 302
Advances and other receivables                  
Accounts, Notes, Loans and Financing Receivable [Line Items]                  
Provision for credit loss 8 $ 14              
Financing receivable, allowance for credit loss 14 14              
Purchase Discount                  
Accounts, Notes, Loans and Financing Receivable [Line Items]                  
Financing receivable, allowance for credit loss $ 17 $ 17              
Cumulative effect, period of adoption, adjustment | Advances and other receivables                  
Accounts, Notes, Loans and Financing Receivable [Line Items]                  
Allowance for credit losses       $ 7          
v3.20.2
Advances and Other Receivables, Net - Purchase Discount (Details) - USD ($)
$ in Millions
 3 Months Ended 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Jun. 30, 2020
Jun. 30, 2019
Servicing Advances        
Balance - beginning of period $ 125 $ 169 $ 131 $ 205
Utilization of purchase discounts (8) (13) (14) (68)
Addition from acquisition     0 19
Balance - end of period 117 156 117 156
Receivables from Agencies, Investors and Prior Servicers        
Balance - beginning of period 21 48 21 48
Utilization of purchase discounts 0 0 0 0
Addition from acquisition     0 0
Balance - end of period $ 21 $ 48 $ 21 $ 48
v3.20.2
Reverse Mortgage Interests, Net - Schedule of Reverse Mortgage Interest (Details) - USD ($)
$ in Millions
Jun. 30, 2020
Mar. 31, 2020
Dec. 31, 2019
Jun. 30, 2019
Mar. 31, 2019
Dec. 31, 2018
Reverse Mortgage Interests [Abstract]            
Participating interests in HECM mortgage-backed securities (“HMBS”) $ 3,873   $ 4,282      
Other interests securitized 825   994      
Unsecuritized interests 1,138   1,117      
Purchase discount, net (127) $ (129) (114) $ (163) $ (171) $ (164)
Total reverse mortgage interests, net $ 5,709   $ 6,279      
v3.20.2
Reverse Mortgage Interests, Net - Narrative (Details) - USD ($)
$ in Millions
 3 Months Ended 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Jun. 30, 2020
Jun. 30, 2019
Dec. 31, 2019
Aug. 01, 2018
Accounts, Notes, Loans and Financing Receivable [Line Items]            
Fair Value $ 25   $ 25   $ 22  
Purchase discount 59   59   $ 46  
Interest earned on HECM loans     117 $ 167    
Unsecuritized HECM            
Accounts, Notes, Loans and Financing Receivable [Line Items]            
Interest earned on HECM loans $ 55 $ 85        
Participating Interests in HMBS            
Accounts, Notes, Loans and Financing Receivable [Line Items]            
UPB securitized     95 149    
Government National Mortgage Association (GNMA) Insured Loans            
Accounts, Notes, Loans and Financing Receivable [Line Items]            
UPB securitized       61    
Trust 2019-1            
Accounts, Notes, Loans and Financing Receivable [Line Items]            
UPB securitized       398    
Trust 2017-2            
Accounts, Notes, Loans and Financing Receivable [Line Items]            
UPB called       249    
Trust 2018-3            
Accounts, Notes, Loans and Financing Receivable [Line Items]            
UPB sold       20    
Reverse mortgage interests, unsecuritized | HECM            
Accounts, Notes, Loans and Financing Receivable [Line Items]            
Repurchase of HECM loans     686 1,457    
Repurchase of HECM loans funded by prior servicer     186 371    
Housing and urban development, home equity conversion mortgage loans            
Accounts, Notes, Loans and Financing Receivable [Line Items]            
Unsecuritized interests     $ 461 $ 983    
Mortgage-backed debt            
Accounts, Notes, Loans and Financing Receivable [Line Items]            
Debt premium           $ 256
v3.20.2
Reverse Mortgage Interests, Net - Unsecuritized Interest (Details) - USD ($)
$ in Millions
Jun. 30, 2020
Mar. 31, 2020
Dec. 31, 2019
Jun. 30, 2019
Mar. 31, 2019
Dec. 31, 2018
Reverse Mortgage Interest [Abstract]            
Repurchased HECM loans (exceeds 98% MCA) $ 804   $ 789      
Reverse mortgage interest, unpaid principal balance, unsecuritized, home equity conversion mortgage receivables 244   250      
Funded borrower draws not yet securitized 53   64      
Real estate owned (“REO”) related receivables 37   14      
Purchase discount, net (127) $ (129) (114) $ (163) $ (171) $ (164)
Total unsecuritized interests $ 1,138   $ 1,117      
v3.20.2
Reverse Mortgage Interests, Net - Purchase Discount Rollforward (Details) - USD ($)
$ in Millions
 3 Months Ended 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Jun. 30, 2020
Jun. 30, 2019
Purchase discount, net, for reverse mortgage interests        
Balance - beginning of period $ (127) $ (163) $ (127) $ (163)
Adjustments(2) 0 0 0 (24)
Utilization of purchase discounts 9 12 19 40
Amortization, net of accretion (7) (4) (32) (15)
Balance - end of period $ (129) $ (171) $ (114) $ (164)
v3.20.2
Mortgage Loans Held for Sale - Mortgage Loans Held for Sale (Details) - USD ($)
$ in Millions
Jun. 30, 2020
Dec. 31, 2019
Accounts, Notes, Loans and Financing Receivable [Line Items]    
Mortgage loans held for sale – UPB $ 3,033 $ 3,949
Mark-to-market adjustment 146 128
Total mortgage loans held for sale 3,179 4,077
UPB 35 29
Fair Value 25 22
Ginnie mae repurchased loans    
Accounts, Notes, Loans and Financing Receivable [Line Items]    
UPB $ 27 $ 25
v3.20.2
Mortgage Loans Held for Sale - Reconciliation to Cash Flow (Details) - USD ($)
$ in Millions
 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Loans Receivable Held-for-sale, Net, Reconciliation to Cash Flow [Roll Forward]    
Balance - beginning of period $ 4,077 $ 1,631
Loans sold (26,149) (15,203)
Mortgage loans originated and purchased, net of fees 23,110 16,263
Repurchase of loans out of Ginnie Mae securitizations 2,092 715
Changes in fair value 42 16
Net transfers of mortgage loans held for sale from REO in other assets and transfer from mortgage loans held for investment 7 0
Balance - end of period $ 3,179 $ 3,422
v3.20.2
Mortgage Loans Held for Sale - Narrative (Details) - USD ($)
$ in Millions
 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Dec. 31, 2019
Mortgage Loans Held for Sale and Investment [Abstract]      
Mortgage loans held for sale in foreclosure $ 21   $ 21
Sale of mortgage loans held for sale 26,606 $ 15,422  
Gain on sale of mortgage loans held for sale $ 457 $ 219  
v3.20.2
Other Assets - Schedule of Others Assets (Details) - USD ($)
$ in Millions
Jun. 30, 2020
Dec. 31, 2019
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]    
Loans subject to repurchase right from Ginnie Mae $ 1,171 $ 560
Derivative financial instruments 391 153
Trade receivables and accrued revenues 133 126
Goodwill 120 120
Operating lease right-of-use assets 108 121
Intangible assets 54 74
Other 197 236
Total other assets $ 2,174 $ 1,390
v3.20.2
Other Assets - Narrative (Details) - USD ($)
 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Jan. 01, 2020
Dec. 31, 2019
Feb. 01, 2019
Other Assets [Line Items]          
Loans subject to repurchase right from Ginnie Mae $ 1,171,000,000     $ 560,000,000  
Goodwill 120,000,000     120,000,000  
Impairment expense   $ 0      
REO loans with government guarantee 6,000,000     11,000,000  
Payment Deferral | Financial Asset, Equal to or Greater than 90 Days Past Due          
Other Assets [Line Items]          
Loans subject to repurchase right from Ginnie Mae 818,000,000        
Trade accounts receivable          
Other Assets [Line Items]          
Allowance for credit losses 4,000,000        
Cumulative effect, period of adoption, adjustment | Other assets          
Other Assets [Line Items]          
Allowance for credit losses     $ (2,000,000)    
Corporate and other          
Other Assets [Line Items]          
Impairment expense $ 4,000,000        
Pacific union          
Other Assets [Line Items]          
Goodwill       40,000,000 $ 40,000,000
Intangible assets       $ 13,000,000  
v3.20.2
Derivative Financial Instruments - Narrative (Details) - USD ($)
$ in Millions
Jun. 30, 2020
Dec. 31, 2019
Derivative Instruments and Hedging Activities Disclosure [Abstract]    
Collateral deposit assets (liabilities) $ 23 $ 6
v3.20.2
Derivative Financial Instruments - Derivative Instruments (Details) - USD ($)
$ in Millions
 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Dec. 31, 2019
Derivatives, Fair Value [Line Items]      
Fair Value $ 391   $ 153
Assets      
Derivatives, Fair Value [Line Items]      
Outstanding Notional 12,295 $ 5,746  
Fair Value 391 128  
Recorded Gains/(Losses) 238 65  
Assets | Loan sale commitments      
Derivatives, Fair Value [Line Items]      
Outstanding Notional 1,673 1,659  
Fair Value 81 47  
Recorded Gains/(Losses) 48 21  
Assets | IRLCs      
Derivatives, Fair Value [Line Items]      
Outstanding Notional 9,227 3,649  
Fair Value 370 110  
Recorded Gains/(Losses) 235 51  
Assets | LPCs      
Derivatives, Fair Value [Line Items]      
Outstanding Notional 1,823 1,327  
Fair Value 18 17  
Recorded Gains/(Losses) 6 15  
Assets | Forward MBS trades      
Derivatives, Fair Value [Line Items]      
Outstanding Notional 1,239 762  
Fair Value 3 1  
Recorded Gains/(Losses) (3) (1)  
Assets | Eurodollar futures      
Derivatives, Fair Value [Line Items]      
Outstanding Notional 6 8  
Fair Value 0 0  
Recorded Gains/(Losses) 0 0  
Liabilities      
Derivatives, Fair Value [Line Items]      
Outstanding Notional 10,179 5,160  
Derivative financial instruments 50 31  
Recorded Gains/(Losses) 35 7  
Liabilities | IRLCs      
Derivatives, Fair Value [Line Items]      
Outstanding Notional   4  
Derivative financial instruments   0  
Recorded Gains/(Losses)   0  
Liabilities | LPCs      
Derivatives, Fair Value [Line Items]      
Outstanding Notional 55 212  
Derivative financial instruments 0 1  
Recorded Gains/(Losses) (2) 1  
Liabilities | Forward MBS trades      
Derivatives, Fair Value [Line Items]      
Outstanding Notional 10,119 4,932  
Derivative financial instruments 50 30  
Recorded Gains/(Losses) 37 6  
Liabilities | Eurodollar futures      
Derivatives, Fair Value [Line Items]      
Outstanding Notional 5 12  
Derivative financial instruments 0 0  
Recorded Gains/(Losses) $ 0 $ 0  
v3.20.2
Indebtedness - Notes Payable Summary (Details) - USD ($)
 6 Months Ended
Jun. 30, 2020
May 31, 2020
Apr. 30, 2020
Mar. 31, 2020
Dec. 31, 2019
Debt Instrument [Line Items]          
Debt Outstanding $ 475,000,000       $ 422,000,000
Originations | Mortgage servicing rights          
Debt Instrument [Line Items]          
Capacity Amount 150,000,000        
Originations | Mortgage loans held for sale          
Debt Instrument [Line Items]          
Collateral Pledged 3,016,000,000       3,931,000,000
Debt Outstanding 2,963,000,000       3,826,000,000
Originations | Reverse mortgage interests          
Debt Instrument [Line Items]          
Collateral Pledged 741,000,000       691,000,000
Debt Outstanding 624,000,000       590,000,000
Originations | MSR          
Debt Instrument [Line Items]          
Collateral Pledged 1,008,000,000       1,359,000,000
Debt Outstanding 445,000,000       160,000,000
Advance Facilities | Servicing          
Debt Instrument [Line Items]          
Debt outstanding, gross 480,000,000       422,000,000
Collateral Pledged 599,000,000       665,000,000
Unamortized debt issuance costs (5,000,000)       0
Debt Outstanding 475,000,000       422,000,000
Advance Facilities | Servicing | Loans payable | $875 advance facility          
Debt Instrument [Line Items]          
Capacity Amount 875,000,000   $ 875,000,000 $ 125,000,000  
Debt outstanding, gross 193,000,000       37,000,000
Collateral Pledged $ 220,000,000       88,000,000
Advance Facilities | Servicing | Loans payable | $875 advance facility | CP rate | Minimum          
Debt Instrument [Line Items]          
Basis spread on rate 2.50%        
Advance Facilities | Servicing | Loans payable | $875 advance facility | CP rate | Maximum          
Debt Instrument [Line Items]          
Basis spread on rate 6.50%        
Advance Facilities | Servicing | Loans payable | $425 advance facility          
Debt Instrument [Line Items]          
Capacity Amount $ 425,000,000   $ 425,000,000 325,000,000  
Debt outstanding, gross 211,000,000       224,000,000
Collateral Pledged $ 273,000,000       285,000,000
Advance Facilities | Servicing | Loans payable | $425 advance facility | LIBOR | Minimum          
Debt Instrument [Line Items]          
Basis spread on rate 2.80%        
Advance Facilities | Servicing | Loans payable | $425 advance facility | LIBOR | Maximum          
Debt Instrument [Line Items]          
Basis spread on rate 6.50%        
Advance Facilities | Servicing | Loans payable | $250 advance facility          
Debt Instrument [Line Items]          
Capacity Amount $ 250,000,000        
Debt outstanding, gross 0       98,000,000
Collateral Pledged $ 0       167,000,000
Advance Facilities | Servicing | Loans payable | $250 advance facility | LIBOR | Minimum          
Debt Instrument [Line Items]          
Basis spread on rate 1.50%        
Advance Facilities | Servicing | Loans payable | $250 advance facility | LIBOR | Maximum          
Debt Instrument [Line Items]          
Basis spread on rate 2.60%        
Advance Facilities | Servicing | Notes payable to banks | $200 advance facility          
Debt Instrument [Line Items]          
Capacity Amount $ 200,000,000        
Debt outstanding, gross 76,000,000       63,000,000
Collateral Pledged $ 106,000,000       125,000,000
Advance Facilities | Servicing | Notes payable to banks | $200 advance facility | LIBOR          
Debt Instrument [Line Items]          
Basis spread on rate 2.50%        
Warehouse Facilities | Originations          
Debt Instrument [Line Items]          
Debt outstanding, gross $ 3,587,000,000       4,416,000,000
Collateral Pledged 3,757,000,000       4,622,000,000
Warehouse Facilities | Originations | $800 warehouse facility          
Debt Instrument [Line Items]          
Capacity Amount 800,000,000        
Warehouse Facilities | Originations | Notes payable to banks | $1,500 warehouse facility          
Debt Instrument [Line Items]          
Capacity Amount 1,500,000,000        
Debt outstanding, gross 669,000,000       759,000,000
Collateral Pledged $ 637,000,000       733,000,000
Warehouse Facilities | Originations | Notes payable to banks | $1,500 warehouse facility | LIBOR          
Debt Instrument [Line Items]          
Basis spread on rate 1.70%        
Warehouse Facilities | Originations | Notes payable to banks | $1,200 warehouse facility          
Debt Instrument [Line Items]          
Capacity Amount $ 1,200,000,000        
Debt outstanding, gross 568,000,000       683,000,000
Collateral Pledged $ 606,000,000       724,000,000
Warehouse Facilities | Originations | Notes payable to banks | $1,200 warehouse facility | LIBOR | Minimum          
Debt Instrument [Line Items]          
Basis spread on rate 1.50%        
Warehouse Facilities | Originations | Notes payable to banks | $1,200 warehouse facility | LIBOR | Maximum          
Debt Instrument [Line Items]          
Basis spread on rate 3.00%        
Warehouse Facilities | Originations | Notes payable to banks | $800 warehouse facility          
Debt Instrument [Line Items]          
Capacity Amount $ 800,000,000        
Debt outstanding, gross 642,000,000       589,000,000
Collateral Pledged $ 700,000,000       656,000,000
Warehouse Facilities | Originations | Notes payable to banks | $800 warehouse facility | LIBOR | Minimum          
Debt Instrument [Line Items]          
Basis spread on rate 2.10%        
Warehouse Facilities | Originations | Notes payable to banks | $800 warehouse facility | LIBOR | Maximum          
Debt Instrument [Line Items]          
Basis spread on rate 3.80%        
Warehouse Facilities | Originations | Notes payable to banks | $750 warehouse facility          
Debt Instrument [Line Items]          
Capacity Amount $ 750,000,000        
Debt outstanding, gross 572,000,000       411,000,000
Collateral Pledged $ 583,000,000       425,000,000
Warehouse Facilities | Originations | Notes payable to banks | $750 warehouse facility | LIBOR | Minimum          
Debt Instrument [Line Items]          
Basis spread on rate 1.40%        
Warehouse Facilities | Originations | Notes payable to banks | $750 warehouse facility | LIBOR | Maximum          
Debt Instrument [Line Items]          
Basis spread on rate 2.80%        
Warehouse Facilities | Originations | Notes payable to banks | $700 warehouse facility          
Debt Instrument [Line Items]          
Capacity Amount $ 700,000,000        
Debt outstanding, gross 624,000,000       469,000,000
Collateral Pledged $ 644,000,000       488,000,000
Warehouse Facilities | Originations | Notes payable to banks | $700 warehouse facility | LIBOR | Minimum          
Debt Instrument [Line Items]          
Basis spread on rate 1.30%        
Warehouse Facilities | Originations | Notes payable to banks | $700 warehouse facility | LIBOR | Maximum          
Debt Instrument [Line Items]          
Basis spread on rate 2.20%        
Warehouse Facilities | Originations | Notes payable to banks | $600 warehouse facility          
Debt Instrument [Line Items]          
Capacity Amount $ 600,000,000        
Debt outstanding, gross 233,000,000       174,000,000
Collateral Pledged $ 278,000,000       202,000,000
Warehouse Facilities | Originations | Notes payable to banks | $600 warehouse facility | LIBOR          
Debt Instrument [Line Items]          
Basis spread on rate 2.20%        
Warehouse Facilities | Originations | Notes payable to banks | $500 warehouse facility          
Debt Instrument [Line Items]          
Capacity Amount $ 500,000,000        
Debt outstanding, gross 0       336,000,000
Collateral Pledged $ 1,000,000       349,000,000
Warehouse Facilities | Originations | Notes payable to banks | $500 warehouse facility | LIBOR | Minimum          
Debt Instrument [Line Items]          
Basis spread on rate 2.50%        
Warehouse Facilities | Originations | Notes payable to banks | $500 warehouse facility | LIBOR | Maximum          
Debt Instrument [Line Items]          
Basis spread on rate 4.00%        
Warehouse Facilities | Originations | Notes payable to banks | $250 warehouse facility          
Debt Instrument [Line Items]          
Capacity Amount $ 250,000,000 $ 250,000,000   1,000,000,000  
Debt outstanding, gross 0       762,000,000
Collateral Pledged $ 0       783,000,000
Warehouse Facilities | Originations | Notes payable to banks | $250 warehouse facility | LIBOR | Minimum          
Debt Instrument [Line Items]          
Basis spread on rate 1.40%        
Warehouse Facilities | Originations | Notes payable to banks | $250 warehouse facility | LIBOR | Maximum          
Debt Instrument [Line Items]          
Basis spread on rate 2.30%        
Warehouse Facilities | Originations | Notes payable to banks | $200 warehouse facility          
Debt Instrument [Line Items]          
Capacity Amount $ 200,000,000        
Debt outstanding, gross 175,000,000       136,000,000
Collateral Pledged $ 175,000,000       136,000,000
Warehouse Facilities | Originations | Notes payable to banks | $200 warehouse facility | LIBOR          
Debt Instrument [Line Items]          
Basis spread on rate 1.40%        
Warehouse Facilities | Originations | Notes payable to banks | $200 warehouse facility          
Debt Instrument [Line Items]          
Capacity Amount $ 200,000,000        
Debt outstanding, gross 50,000,000       54,000,000
Collateral Pledged $ 74,000,000       78,000,000
Warehouse Facilities | Originations | Notes payable to banks | $200 warehouse facility | LIBOR          
Debt Instrument [Line Items]          
Basis spread on rate 2.50%        
Warehouse Facilities | Originations | Notes payable to banks | $200 warehouse facility          
Debt Instrument [Line Items]          
Capacity Amount $ 200,000,000        
Debt outstanding, gross 19,000,000       27,000,000
Collateral Pledged $ 19,000,000       27,000,000
Warehouse Facilities | Originations | Notes payable to banks | $200 warehouse facility | LIBOR          
Debt Instrument [Line Items]          
Basis spread on rate 1.80%        
Warehouse Facilities | Originations | Notes payable to banks | $200 warehouse facility          
Debt Instrument [Line Items]          
Capacity Amount $ 200,000,000        
Debt outstanding, gross 0       0
Collateral Pledged $ 0       0
Warehouse Facilities | Originations | Notes payable to banks | $200 warehouse facility | LIBOR          
Debt Instrument [Line Items]          
Basis spread on rate 1.30%        
Warehouse Facilities | Originations | Notes payable to banks | $50 warehouse facility          
Debt Instrument [Line Items]          
Capacity Amount $ 50,000,000        
Debt outstanding, gross 31,000,000       11,000,000
Collateral Pledged $ 36,000,000       15,000,000
Warehouse Facilities | Originations | Notes payable to banks | $50 warehouse facility | LIBOR | Minimum          
Debt Instrument [Line Items]          
Basis spread on rate 1.80%        
Warehouse Facilities | Originations | Notes payable to banks | $50 warehouse facility | LIBOR | Maximum          
Debt Instrument [Line Items]          
Basis spread on rate 4.80%        
Warehouse Facilities | Originations | Notes payable to banks | $40 warehouse facility          
Debt Instrument [Line Items]          
Capacity Amount $ 40,000,000        
Debt outstanding, gross 4,000,000       5,000,000
Collateral Pledged $ 4,000,000       6,000,000
Warehouse Facilities | Originations | Notes payable to banks | $40 warehouse facility | LIBOR          
Debt Instrument [Line Items]          
Basis spread on rate 3.30%        
MSR Facility | Originations | Notes payable to banks          
Debt Instrument [Line Items]          
Debt outstanding, gross $ 445,000,000       160,000,000
Collateral Pledged 1,008,000,000       1,359,000,000
MSR Facility | Originations | Notes payable to banks | $450 warehouse facility          
Debt Instrument [Line Items]          
Capacity Amount 450,000,000 $ 450,000,000   $ 400,000,000  
Debt outstanding, gross 300,000,000       150,000,000
Collateral Pledged $ 628,000,000       945,000,000
MSR Facility | Originations | Notes payable to banks | $450 warehouse facility | LIBOR          
Debt Instrument [Line Items]          
Basis spread on rate 5.10%        
MSR Facility | Originations | Notes payable to banks | $400 warehouse facility          
Debt Instrument [Line Items]          
Capacity Amount $ 400,000,000        
Debt outstanding, gross 75,000,000       0
Collateral Pledged $ 176,000,000       200,000,000
MSR Facility | Originations | Notes payable to banks | $400 warehouse facility | LIBOR          
Debt Instrument [Line Items]          
Basis spread on rate 2.30%        
MSR Facility | Originations | Notes payable to banks | $150 warehouse facility          
Debt Instrument [Line Items]          
Capacity Amount $ 150,000,000        
Debt outstanding, gross 40,000,000       0
Collateral Pledged $ 117,000,000       130,000,000
MSR Facility | Originations | Notes payable to banks | $150 warehouse facility | LIBOR          
Debt Instrument [Line Items]          
Basis spread on rate 3.80%        
MSR Facility | Originations | Notes payable to banks | $50 warehouse facility          
Debt Instrument [Line Items]          
Capacity Amount $ 50,000,000        
Debt outstanding, gross 30,000,000       10,000,000
Collateral Pledged $ 87,000,000       84,000,000
MSR Facility | Originations | Notes payable to banks | $50 warehouse facility | LIBOR          
Debt Instrument [Line Items]          
Basis spread on rate 2.80%        
Warehouse and MSR facilities | Originations | Notes payable to banks          
Debt Instrument [Line Items]          
Debt outstanding, gross $ 4,032,000,000       4,576,000,000
Collateral Pledged 4,765,000,000       5,981,000,000
Unamortized debt issuance costs (1,000,000)       (1,000,000)
Debt Outstanding $ 4,031,000,000       $ 4,575,000,000
v3.20.2
Indebtedness - Summary of Unsecured Senior Notes (Details) - USD ($)
Jun. 30, 2020
Dec. 31, 2019
Debt Instrument [Line Items]    
Unsecured senior notes, net $ 2,261,000,000 $ 2,366,000,000
Unsecured senior notes    
Debt Instrument [Line Items]    
Unsecured senior notes principal amount 2,300,000,000 2,398,000,000
Unamortized debt issuance costs, premium and discount (39,000,000) (32,000,000)
Unsecured senior notes, net 2,261,000,000 2,366,000,000
Unsecured senior notes | $950 face value, 8.125% interest rate payable semi-annually, due July 2023    
Debt Instrument [Line Items]    
Unsecured senior notes principal amount 950,000,000 950,000,000
Face value $ 950,000,000  
Interest rate 8.125%  
Unsecured senior notes | $750 face value, 9.125% interest rate payable semi-annually, due July 2026    
Debt Instrument [Line Items]    
Unsecured senior notes principal amount $ 750,000,000 750,000,000
Face value $ 750,000,000  
Interest rate 9.125%  
Unsecured senior notes | $600 face value, 6.000% interest rate payable semi-annually, due January 2027    
Debt Instrument [Line Items]    
Unsecured senior notes principal amount $ 600,000,000 0
Face value $ 600,000,000  
Interest rate 6.00%  
Unsecured senior notes | $600 face value, 6.500% interest rate payable semi-annually, due July 2021    
Debt Instrument [Line Items]    
Unsecured senior notes principal amount $ 0 492,000,000
Face value $ 600,000,000  
Interest rate 6.50%  
Unsecured senior notes | $300 face value, 6.500% interest rate payable semi-annually, due June 2022    
Debt Instrument [Line Items]    
Unsecured senior notes principal amount $ 0 $ 206,000,000
Face value $ 300,000,000  
Interest rate 6.50%  
v3.20.2
Indebtedness - Narrative (Details)
$ in Millions
 6 Months Ended
Jun. 30, 2020
USD ($)
Unsecured senior Notes  
Debt Instrument [Line Items]  
Maximum percentage redeemable on unsecured debt 40.00%
Unsecured senior Notes  
Debt Instrument [Line Items]  
Repayments of debt $ 100
Amount of principal amount outstanding repaid 598
Loss on repurchase of debt $ 1
Minimum | Nonrecourse debt–legacy assets  
Debt Instrument [Line Items]  
Interest rate 0.60%
Minimum | Secured debt | HECM securitizations  
Debt Instrument [Line Items]  
Interest rate 2.30%
Weighted average term 1 year
Maximum | Nonrecourse debt–legacy assets  
Debt Instrument [Line Items]  
Interest rate 5.60%
Maximum | Secured debt | HECM securitizations  
Debt Instrument [Line Items]  
Interest rate 6.00%
Weighted average term 3 years
v3.20.2
Indebtedness - Schedule of Notes Maturity (Details) - Unsecured senior notes - USD ($)
$ in Millions
Jun. 30, 2020
Dec. 31, 2019
Debt Instrument [Line Items]    
2020 $ 0  
2021 0  
2022 0  
2023 950  
2024 0  
Thereafter 1,350  
Total unsecured senior notes principal amount $ 2,300 $ 2,398
v3.20.2
Indebtedness - Summary of Other Non-Recourse Debt (Details) - USD ($)
$ in Millions
Jun. 30, 2020
Dec. 31, 2019
Debt Instrument [Line Items]    
Other nonrecourse debt principal amount $ 4,707 $ 5,286
Nonrecourse debt–legacy assets    
Debt Instrument [Line Items]    
Other nonrecourse debt principal amount 4,707 5,286
Unamortized debt issuance costs, premium and discount 8 10
Nonrecourse debt–legacy assets | Participating interest financing    
Debt Instrument [Line Items]    
Collateral Amount 0  
Other nonrecourse debt principal amount 3,875 4,284
Nonrecourse debt–legacy assets | Trust 2019-2    
Debt Instrument [Line Items]    
Collateral Amount 287  
Other nonrecourse debt principal amount 274 333
Nonrecourse debt–legacy assets | Trust 2019-1    
Debt Instrument [Line Items]    
Collateral Amount 264  
Other nonrecourse debt principal amount 244 302
Nonrecourse debt–legacy assets | Trust 2018-3    
Debt Instrument [Line Items]    
Collateral Amount 200  
Other nonrecourse debt principal amount 179 209
Nonrecourse debt–legacy assets | Trust 2018-2    
Debt Instrument [Line Items]    
Collateral Amount 149  
Other nonrecourse debt principal amount 127 148
Nonrecourse debt–legacy assets | Other    
Debt Instrument [Line Items]    
Other nonrecourse debt principal amount $ 4,699 $ 5,276
v3.20.2
Payables and Other Liabilities - Schedule of Accounts Payable (Details) - USD ($)
$ in Millions
Jun. 30, 2020
Dec. 31, 2019
Payables and Accruals [Abstract]    
Loans subject to repurchase right from Ginnie Mae $ 1,171 $ 560
Payables to servicing and subservicing investors 345 423
Payable to GSEs and securitized trusts 129 182
Operating lease liabilities 121 135
Derivative financial instruments 50 15
Other liabilities 644 701
Total payables and other liabilities $ 2,460 $ 2,016
v3.20.2
Payables and Other Liabilities - Repurchase Reserves (Details) - USD ($)
$ in Millions
 3 Months Ended 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Jun. 30, 2020
Jun. 30, 2019
Loans Subject to Repurchase Reserve [Roll Forward]        
Balance - beginning of period $ 29 $ 16 $ 25 $ 8
Provisions 4 8 9 16
Releases (4) (1) (5) (1)
Balance - end of period $ 29 $ 23 $ 29 $ 23
v3.20.2
Payables and Other Liabilities - Additional Information (Details) - USD ($)
$ in Millions
Jun. 30, 2020
Dec. 31, 2019
Business Acquisition [Line Items]    
Loans subject to repurchase right from Ginnie Mae $ 1,171 $ 560
Financial Asset, Equal to or Greater than 90 Days Past Due | Payment Deferral    
Business Acquisition [Line Items]    
Loans subject to repurchase right from Ginnie Mae $ 818  
v3.20.2
Securitizations and Financings - Assets and Liabilities of Consolidated VIEs (Details)
$ in Millions
 6 Months Ended
Jun. 30, 2020
USD ($)
special_purpose_entity
Dec. 31, 2019
USD ($)
Assets and Associated Liabilities of Transfers Accounted for as Secured Borrowings [Line Items]    
Number of SPEs | special_purpose_entity 4  
Assets - transfers accounted for as secured borrowings $ 587 $ 606
Assets - reverse secured borrowings 4,666 5,272
Liabilities - transfers accounted for as secured borrowings 400 360
Liabilities - reverse secured borrowings 4,700 5,277
Purchase discount 59 46
Residential mortgage | Restricted cash    
Assets and Associated Liabilities of Transfers Accounted for as Secured Borrowings [Line Items]    
Assets - transfers accounted for as secured borrowings 95 66
Assets - reverse secured borrowings 27 42
Residential mortgage | Reverse mortgage interests    
Assets and Associated Liabilities of Transfers Accounted for as Secured Borrowings [Line Items]    
Assets - transfers accounted for as secured borrowings 0 0
Assets - reverse secured borrowings 4,639 5,230
Residential mortgage | Advances and other receivables, net    
Assets and Associated Liabilities of Transfers Accounted for as Secured Borrowings [Line Items]    
Assets - transfers accounted for as secured borrowings 492 540
Assets - reverse secured borrowings 0 0
Residential mortgage | Advance facilities    
Assets and Associated Liabilities of Transfers Accounted for as Secured Borrowings [Line Items]    
Liabilities - transfers accounted for as secured borrowings 399 359
Liabilities - reverse secured borrowings 0 0
Residential mortgage | Payables and other liabilities    
Assets and Associated Liabilities of Transfers Accounted for as Secured Borrowings [Line Items]    
Liabilities - transfers accounted for as secured borrowings 1 1
Liabilities - reverse secured borrowings 1 1
Residential mortgage | Participating interest financing    
Assets and Associated Liabilities of Transfers Accounted for as Secured Borrowings [Line Items]    
Liabilities - transfers accounted for as secured borrowings 0 0
Liabilities - reverse secured borrowings 3,875 4,284
Residential mortgage | Trust 2019-2 | HECM Securitizations (HMBS)    
Assets and Associated Liabilities of Transfers Accounted for as Secured Borrowings [Line Items]    
Liabilities - transfers accounted for as secured borrowings 0 0
Liabilities - reverse secured borrowings 274 333
Residential mortgage | Trust 2019-1 | HECM Securitizations (HMBS)    
Assets and Associated Liabilities of Transfers Accounted for as Secured Borrowings [Line Items]    
Liabilities - transfers accounted for as secured borrowings 0 0
Liabilities - reverse secured borrowings 244 302
Residential mortgage | Trust 2018-3 | HECM Securitizations (HMBS)    
Assets and Associated Liabilities of Transfers Accounted for as Secured Borrowings [Line Items]    
Liabilities - transfers accounted for as secured borrowings 0 0
Liabilities - reverse secured borrowings 179 209
Residential mortgage | Trust 2018-2 | HECM Securitizations (HMBS)    
Assets and Associated Liabilities of Transfers Accounted for as Secured Borrowings [Line Items]    
Liabilities - transfers accounted for as secured borrowings 0 0
Liabilities - reverse secured borrowings $ 127 $ 148
v3.20.2
Securitizations and Financings - Securitization Trusts (Details) - USD ($)
$ in Millions
Jun. 30, 2020
Dec. 31, 2019
Variable Interest Entities and Securitizations [Abstract]    
Total collateral balances - UPB $ 1,422 $ 1,503
Total certificate balances 1,421 1,512
Unconsolidated securitization trusts $ 239 $ 193
v3.20.2
Earnings Per Share (Details) - USD ($)
$ / shares in Units, shares in Thousands, $ in Millions
 3 Months Ended 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Jun. 30, 2020
Jun. 30, 2019
Earnings Per Share [Abstract]        
Net income (loss) attributable to Mr. Cooper $ 73 $ (87) $ (95) $ (273)
Less: Undistributed earnings attributable to participating stockholders 1 0 0 0
Net income (loss) attributable to common stockholders $ 72 $ (87) $ (95) $ (273)
Net income (loss) per common share attributable to Mr. Cooper:        
Basic (in dollars per share) $ 0.78 $ (0.96) $ (1.04) $ (3.00)
Diluted (in dollars per share) $ 0.77 $ (0.96) $ (1.04) $ (3.00)
Weighted average shares of common stock outstanding (in thousands):        
Basic (in shares) 91,997 91,054 91,691 90,978
Dilutive effect of stock awards (in shares) 176 0 0 0
Dilutive effect of participating securities (in shares) 839 0 0 0
Diluted (in shares) 93,012 91,054 91,691 90,978
v3.20.2
Income Taxes - Schedule of Income Taxes (Details) - USD ($)
$ in Millions
 3 Months Ended 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Jun. 30, 2020
Jun. 30, 2019
Income Tax Disclosure [Abstract]        
Income (loss) before income tax expense (benefit) $ 110 $ (117) $ (129) $ (350)
Income tax expense (benefit) $ 37 $ (29) $ (31) $ (76)
Effective tax rate 33.40% 24.60% 24.10% 21.70%
v3.20.2
Fair Value Measurements - Measured on a Recurring Basis (Details) - USD ($)
$ in Millions
Jun. 30, 2020
Dec. 31, 2019
Jun. 30, 2019
Assets      
Mortgage loans held for sale $ 3,179 $ 4,077  
Forward mortgage servicing rights 2,757 3,496 $ 3,505
Derivative financial instruments 391 153  
Liabilities      
Mortgage servicing rights financing 49 37  
Recurring Fair Value Measurements      
Assets      
Mortgage loans held for sale 3,179 4,077  
Forward mortgage servicing rights 2,757 3,496  
Derivative financial instruments 391 153  
Total assets 6,327 7,727  
Liabilities      
Mortgage servicing rights financing 49 37  
Excess spread financing 1,124 1,311  
Total liabilities 1,223 1,363  
Recurring Fair Value Measurements | IRLCs      
Assets      
Derivative financial instruments 370 135  
Recurring Fair Value Measurements | Forward MBS trades      
Assets      
Derivative financial instruments 3 7  
Liabilities      
Derivative financial instruments 50 12  
Recurring Fair Value Measurements | LPCs      
Assets      
Derivative financial instruments 18 12  
Liabilities      
Derivative financial instruments 1 3  
Recurring Fair Value Measurements | Level 1      
Assets      
Mortgage loans held for sale 0 0  
Forward mortgage servicing rights 0 0  
Derivative financial instruments 0 0  
Total assets 0 0  
Liabilities      
Mortgage servicing rights financing 0 0  
Excess spread financing 0 0  
Total liabilities 0 0  
Recurring Fair Value Measurements | Level 1 | IRLCs      
Assets      
Derivative financial instruments 0 0  
Recurring Fair Value Measurements | Level 1 | Forward MBS trades      
Assets      
Derivative financial instruments 0 0  
Liabilities      
Derivative financial instruments 0 0  
Recurring Fair Value Measurements | Level 1 | LPCs      
Assets      
Derivative financial instruments 0 0  
Liabilities      
Derivative financial instruments   0  
Recurring Fair Value Measurements | Level 2      
Assets      
Mortgage loans held for sale 3,179 4,077  
Forward mortgage servicing rights 0 0  
Derivative financial instruments 3 153  
Total assets 3,182 4,231  
Liabilities      
Mortgage servicing rights financing 0 0  
Excess spread financing 0 0  
Total liabilities 50 15  
Recurring Fair Value Measurements | Level 2 | IRLCs      
Assets      
Derivative financial instruments 0 135  
Recurring Fair Value Measurements | Level 2 | Forward MBS trades      
Assets      
Derivative financial instruments 3 7  
Liabilities      
Derivative financial instruments 50 12  
Recurring Fair Value Measurements | Level 2 | LPCs      
Assets      
Derivative financial instruments 0 12  
Liabilities      
Derivative financial instruments   3  
Recurring Fair Value Measurements | Level 3      
Assets      
Mortgage loans held for sale 0 0  
Forward mortgage servicing rights 2,757 3,496  
Derivative financial instruments 388 0  
Total assets 3,145 3,496  
Liabilities      
Mortgage servicing rights financing 49 37  
Excess spread financing 1,124 1,311  
Total liabilities 1,173 1,348  
Recurring Fair Value Measurements | Level 3 | IRLCs      
Assets      
Derivative financial instruments 370 0  
Recurring Fair Value Measurements | Level 3 | Forward MBS trades      
Assets      
Derivative financial instruments 0 0  
Liabilities      
Derivative financial instruments 0 0  
Recurring Fair Value Measurements | Level 3 | LPCs      
Assets      
Derivative financial instruments $ 18 0  
Liabilities      
Derivative financial instruments   $ 0  
v3.20.2
Fair Value Measurements - Level 3 Reconciliation (Details) - USD ($)
 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Dec. 31, 2019
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]      
Mortgage loans held for investment subject to nonrecourse debt legacy assets net $ 0   $ 0
Derivative financial instruments 391,000,000   153,000,000
Recurring Fair Value Measurements      
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]      
Derivative financial instruments 391,000,000   153,000,000
LPCs | Recurring Fair Value Measurements      
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]      
Derivative financial instruments 18,000,000   12,000,000
Derivative financial instruments 1,000,000   3,000,000
Excess spread financing | Recurring Fair Value Measurements      
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]      
Balance - beginning of period 1,311,000,000 $ 1,184,000,000  
Total gains or losses included in earnings (101,000,000) (74,000,000)  
Purchases 0 0  
Issuances 24,000,000 438,000,000  
Sales   0  
Settlements and repayments (110,000,000) (119,000,000)  
Balance - end of period 1,124,000,000 1,429,000,000  
Liabilities | Recurring Fair Value Measurements      
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]      
Balance - beginning of period 37,000,000 32,000,000  
Total gains or losses included in earnings 12,000,000 11,000,000  
Purchases 0 0  
Issuances 0 0  
Sales   0  
Settlements and repayments 0 0  
Balance - end of period 49,000,000 43,000,000  
Mortgage servicing rights | Recurring Fair Value Measurements      
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]      
Balance - beginning of period 3,496,000,000 3,665,000,000  
Total gains or losses included in earnings (1,012,000,000) (724,000,000)  
Purchases 24,000,000 689,000,000  
Issuances 249,000,000 169,000,000  
Sales   (294,000,000)  
Settlements and repayments 0 0  
Balance - end of period 2,757,000,000 $ 3,505,000,000  
IRLCs | Recurring Fair Value Measurements      
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]      
Balance - beginning of period 135,000,000    
Total gains or losses included in earnings 235,000,000    
Purchases 0    
Issuances 0    
Settlements and repayments 0    
Balance - end of period 370,000,000    
LPCs | Recurring Fair Value Measurements      
Fair Value, Liabilities Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]      
Derivative financial instruments $ 18,000,000   $ 12,000,000
v3.20.2
Fair Value Measurements - Fair Value by Balance Sheet Line Item (Details) - USD ($)
$ in Millions
Jun. 30, 2020
Dec. 31, 2019
Financial assets    
Reverse mortgage interests, net $ 5,709 $ 6,279
Mortgage loans held for sale 3,179 4,077
Derivative financial instruments 391 153
Financial liabilities    
Unsecured senior notes 2,261 2,366
Advance facilities 475 422
Warehouse facilities 4,031 4,575
Mortgage servicing rights financing liability 49 37
Excess spread financing 1,124 1,311
Derivative financial instruments 50 15
Other nonrecourse debt 4,707 5,286
Recurring Fair Value Measurements    
Financial assets    
Cash and cash equivalents 1,041 329
Restricted cash 260 283
Advances and other receivables, net 668 988
Mortgage loans held for sale 3,179 4,077
Derivative financial instruments 391 153
Financial liabilities    
Advance facilities 475 422
Warehouse facilities 4,031 4,575
Mortgage servicing rights financing liability 49 37
Excess spread financing 1,124 1,311
Derivative financial instruments 50 15
Recurring Fair Value Measurements | Level 1    
Financial assets    
Cash and cash equivalents 1,041 329
Restricted cash 260 283
Advances and other receivables, net 0 0
Mortgage loans held for sale 0 0
Derivative financial instruments 0 0
Financial liabilities    
Advance facilities 0 0
Warehouse facilities 0 0
Mortgage servicing rights financing liability 0 0
Excess spread financing 0 0
Derivative financial instruments 0 0
Recurring Fair Value Measurements | Level 2    
Financial assets    
Cash and cash equivalents 0 0
Restricted cash 0 0
Advances and other receivables, net 0 0
Mortgage loans held for sale 3,179 4,077
Derivative financial instruments 3 153
Financial liabilities    
Advance facilities 475 422
Warehouse facilities 4,031 4,575
Mortgage servicing rights financing liability 0 0
Excess spread financing 0 0
Derivative financial instruments 50 15
Recurring Fair Value Measurements | Level 3    
Financial assets    
Cash and cash equivalents 0 0
Restricted cash 0 0
Advances and other receivables, net 668 988
Mortgage loans held for sale 0 0
Derivative financial instruments 388 0
Financial liabilities    
Advance facilities 0 0
Warehouse facilities 0 0
Mortgage servicing rights financing liability 49 37
Excess spread financing 1,124 1,311
Derivative financial instruments 0 0
Nonrecurring fair value measurements    
Financial assets    
Reverse mortgage interests, net 5,709 6,279
Financial liabilities    
Unsecured senior notes 2,261 2,366
Nonrecurring fair value measurements | Participating interest financing    
Financial liabilities    
Other nonrecourse debt 3,886 4,299
Nonrecurring fair value measurements | Trust 2019-2    
Financial liabilities    
Other nonrecourse debt 272 331
Nonrecurring fair value measurements | Trust 2019-1    
Financial liabilities    
Other nonrecourse debt 243 300
Nonrecurring fair value measurements | Trust 2018-3    
Financial liabilities    
Other nonrecourse debt 179 208
Nonrecurring fair value measurements | Trust 2018-2    
Financial liabilities    
Other nonrecourse debt 127 148
Nonrecurring fair value measurements | Level 1    
Financial assets    
Reverse mortgage interests, net 0 0
Financial liabilities    
Unsecured senior notes 2,307 2,505
Nonrecurring fair value measurements | Level 1 | Participating interest financing    
Financial liabilities    
Other nonrecourse debt 0 0
Nonrecurring fair value measurements | Level 1 | Trust 2019-2    
Financial liabilities    
Other nonrecourse debt 0 0
Nonrecurring fair value measurements | Level 1 | Trust 2019-1    
Financial liabilities    
Other nonrecourse debt 0 0
Nonrecurring fair value measurements | Level 1 | Trust 2018-3    
Financial liabilities    
Other nonrecourse debt 0 0
Nonrecurring fair value measurements | Level 1 | Trust 2018-2    
Financial liabilities    
Other nonrecourse debt 0 0
Nonrecurring fair value measurements | Level 2    
Financial assets    
Reverse mortgage interests, net 0 0
Financial liabilities    
Unsecured senior notes 0 0
Nonrecurring fair value measurements | Level 2 | Participating interest financing    
Financial liabilities    
Other nonrecourse debt 0 0
Nonrecurring fair value measurements | Level 2 | Trust 2019-2    
Financial liabilities    
Other nonrecourse debt 0 0
Nonrecurring fair value measurements | Level 2 | Trust 2019-1    
Financial liabilities    
Other nonrecourse debt 0 0
Nonrecurring fair value measurements | Level 2 | Trust 2018-3    
Financial liabilities    
Other nonrecourse debt 0 0
Nonrecurring fair value measurements | Level 2 | Trust 2018-2    
Financial liabilities    
Other nonrecourse debt 0 0
Nonrecurring fair value measurements | Level 3    
Financial assets    
Reverse mortgage interests, net 5,736 6,318
Financial liabilities    
Unsecured senior notes 0 0
Nonrecurring fair value measurements | Level 3 | Participating interest financing    
Financial liabilities    
Other nonrecourse debt 3,857 4,299
Nonrecurring fair value measurements | Level 3 | Trust 2019-2    
Financial liabilities    
Other nonrecourse debt 272 331
Nonrecurring fair value measurements | Level 3 | Trust 2019-1    
Financial liabilities    
Other nonrecourse debt 243 300
Nonrecurring fair value measurements | Level 3 | Trust 2018-3    
Financial liabilities    
Other nonrecourse debt 179 208
Nonrecurring fair value measurements | Level 3 | Trust 2018-2    
Financial liabilities    
Other nonrecourse debt $ 127 $ 148
v3.20.2
Commitments and Contingencies - Narrative (Details) - USD ($)
$ in Millions
 3 Months Ended 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Jun. 30, 2020
Jun. 30, 2019
Dec. 31, 2019
Loss Contingencies [Line Items]          
Legal fees $ 12 $ 21 $ 27 $ 32  
UPB 277,975   277,975   $ 296,782
Reverse mortgage servicing rights, excluding subservicing          
Loss Contingencies [Line Items]          
UPB 20,758   20,758   22,725
Warehouse facilities, net of unamortized debt issuance costs          
Loss Contingencies [Line Items]          
Unfunded advance obligations 2,408   2,408   $ 2,617
Litigation and regulatory matters | Minimum          
Loss Contingencies [Line Items]          
Estimate of possible loss 2   2    
Litigation and regulatory matters | Maximum          
Loss Contingencies [Line Items]          
Estimate of possible loss $ 18   $ 18    
v3.20.2
Business Segment Reporting - Financial Information (Details) - USD ($)
$ in Millions
 3 Months Ended 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Jun. 30, 2020
Jun. 30, 2019
Dec. 31, 2019
Revenues:          
Service related, net $ 12 $ 137 $ (41) $ 221  
Net gain on mortgage loans held for sale 618 262 949 428  
Total revenues 630 399 908 649  
Total expenses 419 492 863 935  
Other income (expenses)          
Interest income 76 162 194 296  
Interest expense (177) (187) (369) (376)  
Other income (expenses), net 0 1 1 16  
Total other expenses, net (101) (24) (174) (64)  
Income (loss) before income tax expense (benefit) 110 (117) (129) (350)  
Depreciation and amortization for property and equipment and intangible assets 18 24 37 45  
Total assets 17,300 18,405 17,300 18,405 $ 18,305
Operating Segments | Servicing          
Revenues:          
Service related, net (114) 9 (294) (18)  
Net gain on mortgage loans held for sale 45 18 79 53  
Total revenues (69) 27 (215) 35  
Total expenses 122 189 271 384  
Other income (expenses)          
Interest income 57 136 140 251  
Interest expense (117) (109) (230) (223)  
Other income (expenses), net 0 0 0 0  
Total other expenses, net (60) 27 (90) 28  
Income (loss) before income tax expense (benefit) (251) (135) (576) (321)  
Depreciation and amortization for property and equipment and intangible assets 5 4 8 8  
Total assets 10,736 12,906 10,736 12,906  
Operating Segments | Originations          
Revenues:          
Service related, net 21 20 41 35  
Net gain on mortgage loans held for sale 573 244 870 375  
Total revenues 594 264 911 410  
Total expenses 167 145 333 249  
Other income (expenses)          
Interest income 19 23 53 40  
Interest expense (13) (25) (40) (43)  
Other income (expenses), net 0 1 0 5  
Total other expenses, net 6 (1) 13 2  
Income (loss) before income tax expense (benefit) 433 118 591 163  
Depreciation and amortization for property and equipment and intangible assets 4 6 7 9  
Total assets 3,592 3,462 3,592 3,462  
Operating Segments | Xome          
Revenues:          
Service related, net 106 108 212 204  
Net gain on mortgage loans held for sale 0 0 0 0  
Total revenues 106 108 212 204  
Total expenses 95 101 191 200  
Other income (expenses)          
Interest income 0 0 0 0  
Interest expense 0 0 0 0  
Other income (expenses), net 1 0 2 11  
Total other expenses, net 1 0 2 11  
Income (loss) before income tax expense (benefit) 12 7 23 15  
Depreciation and amortization for property and equipment and intangible assets 3 3 6 7  
Total assets 135 112 135 112  
Corporate/Other          
Revenues:          
Service related, net (1) 0 0 0  
Net gain on mortgage loans held for sale 0 0 0 0  
Total revenues (1) 0 0 0  
Total expenses 35 57 68 102  
Other income (expenses)          
Interest income 0 3 1 5  
Interest expense (47) (53) (99) (110)  
Other income (expenses), net (1) 0 (1) 0  
Total other expenses, net (48) (50) (99) (105)  
Income (loss) before income tax expense (benefit) (84) (107) (167) (207)  
Depreciation and amortization for property and equipment and intangible assets 6 11 16 21  
Total assets $ 2,837 $ 1,925 $ 2,837 $ 1,925