UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
____________________________________________________________________________
FORM 10-K

(Mark One)	 	 		
☒	ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934	
FOR THE FISCAL YEAR ENDED	DECEMBER 31, 2020	
OR	
☐	TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934	
Commission file number: 1-7933
___________________________________________________________________________________________
Aon plc
(Exact name of registrant as specified in its charter)

IRELAND	 	98-1539969	
(State or other jurisdiction of		(I.R.S. Employer	
incorporation or organization)		Identification No.)	
Metropolitan Building, James Joyce Street, Dublin 1, Ireland              D01 K0Y8
     (Address of principal executive offices)                      (Zip Code)
+353 1 266 6000
(Registrant’s Telephone Number, including area code)
Securities registered pursuant to Section 12(b) of the Act:

Title of Each Class	Trading Symbol	Name of Each Exchange on Which Registered	
Class A Ordinary Shares, $0.01 nominal value	AON	New York Stock Exchange	
Securities registered pursuant to Section 12(g) of the Act: NONE
________________________________________________________________________________________________________________________________________________________________________________
Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes ☒ No ☐
Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Exchange Act. Yes ☐ No ☒
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer	☒	Accelerated filer	☐	Non-accelerated filer	☐	Smaller reporting company	☐	Emerging growth company	☐	
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐
Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report. ☒
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒
As of June 30, 2020, the aggregate market value of the registrant’s Class A Ordinary Shares held by non-affiliates of the registrant was $44,593,079,186 based on the closing sales price as reported on the New York Stock Exchange — Composite Transaction Listing.
Number of the registrant’s Class A Ordinary Shares of Aon plc, $0.01 nominal value, outstanding as of February 18, 2021: 225,984,346.
DOCUMENTS INCORPORATED BY REFERENCE
Portions of the registrant’s proxy statement for its 2021 Annual General Meeting of Shareholders are incorporated by reference in this report in response to Part III, Items 10, 11, 12, 13, and 14.

	
Securities registered pursuant to Section 12(b) of the Act:

Title of each class		Trading Symbol(s)		Name of each exchange
on which registered	
Class A Ordinary Shares, $0.01 nominal value		AON		New York Stock Exchange	
Guarantees of Aon plc’s 4.00% Senior Notes due 2023		AON23		New York Stock Exchange	
Guarantees of Aon plc’s 3.50% Senior Notes due 2024		AON24		New York Stock Exchange	
Guarantees of Aon plc’s 3.875% Senior Notes due 2025		AON25		New York Stock Exchange	
Guarantees of Aon plc’s 2.875% Senior Notes due 2026		AON26		New York Stock Exchange	
Guarantees of Aon plc’s 4.25% Senior Notes due 2042		AON42		New York Stock Exchange	
Guarantees of Aon plc’s 4.45% Senior Notes due 2043		AON43		New York Stock Exchange	
Guarantees of Aon plc’s 4.60% Senior Notes due 2044		AON44		New York Stock Exchange	
Guarantees of Aon plc’s 4.75% Senior Notes due 2045		AON45		New York Stock Exchange	

Information Concerning Forward-Looking Statements
This report contains certain statements related to future results, or states our intentions, beliefs, and expectations or predictions for the future, which are forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Forward-looking statements represent management’s expectations or forecasts of future events. Forward-looking statements are typically identified by words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “project,” “intend,” “plan,” “probably,” “potential,” “looking forward,” “continue,” and other similar terms, and future or conditional tense verbs like “could,” “may,” “might,” “should,” “will,” and “would.” You can also identify forward-looking statements by the fact that they do not relate strictly to historical or current facts. For example, we may use forward-looking statements when addressing topics such as: market and industry conditions, including competitive and pricing trends; changes in our business strategies and methods of generating revenue; the development and performance of our services and products; changes in the composition or level of our revenues; our cost structure and the outcome of cost-saving or restructuring initiatives; the outcome of contingencies; dividend policy; the expected impact of acquisitions, dispositions, and other significant transactions, such as the Combination, as defined in Part I, Item 1 of this report; pension obligations; cash flow and liquidity; expected effective tax rate; future actions by regulators; and the impact of changes in accounting rules. These forward-looking statements are subject to certain risks and uncertainties that could cause actual results to differ materially from either historical or anticipated results depending on a variety of factors. Potential factors, which may be revised or supplemented in subsequent reports filed or furnished with the Securities and Exchange Commission (the “SEC”), that could impact results include:
•changes in the competitive environment or damage to our reputation;
•fluctuations in currency exchange and interest rates that could impact our financial condition or results;
•changes in global equity and fixed income markets that could affect the return on invested assets;
•changes in the funded status of our various defined benefit pension plans and the impact of any increased pension funding resulting from those changes;
•the level of our debt and the terms thereof reducing our flexibility or increasing borrowing costs;
•rating agency actions that could limit our access to capital and our competitive position ;
•our global tax rate being subject to a variety of different factors, which could create volatility in that tax rate;
•changes in our accounting estimates and assumptions on our financial statements;
•limits on our subsidiaries’ ability to pay dividends or otherwise make payments to us;
•the impact of legal proceedings and other contingencies, including those arising from errors and omissions and other claims against us;
•the impact of, and potential challenges in complying with, laws and regulations of the jurisdictions in which we operate, particularly given the global nature of operations and the possibility of differing or conflicting laws and regulations, or the application or interpretation thereof, across such jurisdictions;
•the impact of any regulatory investigations brought in Ireland, the United Kingdom (the “U.K.”), the United States (the “U.S”). and other countries;
•failure to protect intellectual property rights or allegations that we have infringed on the intellectual property rights of others;
•general economic and political conditions in the countries in which we do business around the world, including the withdrawal of the U.K. from the European Union (the “E.U.”)
•the failure to retain, attract and develop experienced and qualified personnel;
•international risks associated with our global operations;
•the effects of natural or man-made disasters, including the effects of the COVID-19 and other health pandemics;
•the potential for a system or network disruption or breach to result in operational interruption or improper disclosure of confidential, personal, or proprietary data;
•our ability to develop and implement new technology;
•damage to our reputation among clients, colleagues, markets or third parties;
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•the actions taken by third parties that perform aspects of our business operations and client services;
•the extent to which we are exposed to certain risks, including lawsuits, related to our actions we may take in acting in a being responsible for making decisions on behalf of clients in our investment consulting business or in other advisory services that we currently provide, or will provide in the future;
•our ability to continue, and the costs and risks associated with, growing, developing and integrating acquired business, and entering into new lines of business or products;
•changes in commercial property and casualty markets, commercial premium rates or methods of compensation;
•our ability to implement initiatives intended to yield cost savings and the ability to achieve those cost savings;
•the effects of Irish law on our operating flexibility and the enforcement of judgments against us; and
•risks and uncertainties associated with the Combination, including our ability to obtain the requisite approvals of, to satisfy the other conditions to, or to otherwise complete, the Combination on the expected time frame, or at all, the occurrence of unanticipated difficulties or costs in connection with the Combination, our ability to successfully integrate the combined companies following the Combination and our ability to realize the expected benefits from the Combination.
Any or all of our forward-looking statements may turn out to be inaccurate, and there are no guarantees about our performance. The factors identified above are not exhaustive. Aon and its subsidiaries operate in a dynamic business environment in which new risks may emerge frequently. Accordingly, readers should not place undue reliance on forward-looking statements, which speak only as of the dates on which they are made. We are under no (and expressly disclaim any) obligation to update or alter any forward-looking statement that we may make from time to time, whether as a result of new information, future events, or otherwise. Further information about factors that could materially affect Aon, including our results of operations and financial condition, is contained in the “Risk Factors” section in Part I, Item 1A of this report.
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Table of Contents

PART I	
		
	Item 1. Business	
	Item 1A. Risk Factors	
	Item 1B. Unresolved Staff Comments	
	Item 2. Properties	
	Item 3. Legal Proceedings	
	Item 4. Mine Safety Disclosure	
		
PART II	
		
	Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities	
	Item 6. Selected Financial Data	
	Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations	
	Item 7A. Quantitative and Qualitative Disclosures About Market Risk	
	Item 8. Financial Statements and Supplementary Data	
		
	Aon plc Consolidated Statements of Income	
	Aon plc Consolidated Statements of Comprehensive Income	
	Aon plc Consolidated Statements of Financial Position	
	Aon plc Consolidated Statements of Shareholders' Equity	
	Aon plc Consolidated Statements of Cash Flows	
	Notes to Consolidated Financial Statements	
		
	Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure	
	Item 9A. Controls and Procedures	
	Item 9B. Other Information	
		
PART III	
		
	Item 10. Directors, Executive Officers and Corporate Governance	
	Item 11. Executive Compensation	
	Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters	
	Item 13. Certain Relationships and Related Transactions, and Director Independence	
	Item 14. Principal Accountant Fees and Services	
		
PART IV	
		
	Item 15. Exhibits and Financial Statement Schedules	
		
SIGNATURES	

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PART I

Item 1.    Business
OVERVIEW
Aon plc (which may be referred to as “Aon,” the “Company,” “we,” “us,” or “our”) is a leading global professional services firm that provides advice and solutions to clients focused on risk, retirement, and health, delivering distinctive client value via innovative and effective risk management and workforce productivity solutions that are under-pinned by industry-leading data and analytics. Our strategy is to be the preeminent professional services firm in the world, focused on risk and people.
Our clients are globally diversified and include all market segments and almost every industry in over 120 countries and sovereignties. This diversification of our customer base helps provide us stability in different economic scenarios that could affect specific industries, customer segments, or geographies.
We have continued to focus our portfolio on higher-margin, capital-light professional services businesses that have high recurring revenue streams and strong cash flow generation. We endeavor to make capital allocation decisions based upon return on invested capital.
On March 9, 2020, Aon and Willis Towers Watson Public Limited Company, an Irish public limited company (“WTW”), entered into a Business Combination Agreement with respect to a combination of the parties (the “Combination”). At the effective date of the Combination, WTW shareholders will be entitled to receive 1.08 newly issued Class A ordinary shares of Aon in exchange for each ordinary share of WTW held by such holders. Aon expects to close the Combination in the first half of 2021, subject to regulatory approval and customary closing conditions.
IRELAND REORGANIZATION
On April 1, 2020, a scheme of arrangement under English law was completed pursuant to which the Class A ordinary shares of Aon plc, a public limited company incorporated under the laws of England and Wales and the publicly traded parent company of the Aon group (“Aon Global Limited”), were cancelled and the holders thereof received, on a one-for-one basis, Class A ordinary shares of Aon plc, an Irish public limited company formerly known as Aon Limited (“Aon plc”) , as described in the proxy statement filed with the SEC on December 20, 2019 (the “Ireland Reorganization”). Aon plc is a tax resident of Ireland. References in this report to “Aon,” the “Company,” “we,” “us,” or “our” for time periods prior to April 1, 2020 refer to Aon Global Limited. References in the Financial Statements to “Aon,” the “Company,” “we,” “us,” or “our” for time periods on or after April 1, 2020, refer to Aon plc.
BUSINESS SEGMENT
The Company operates as one segment that includes all of Aon’s continuing operations, which, as a global professional services firm, provides advice and solutions to clients focused on risk, retirement, and health through five principal products and services: Commercial Risk Solutions, Reinsurance Solutions, Retirement Solutions, Health Solutions, and Data & Analytic Services. Collectively, these products and service lines make up our one segment: Aon United. In addition, the Company is continuing to expand on Aon United growth initiatives through its New Ventures Group.
In 2020, our consolidated total revenue was $11,066 million. This includes $4,690 million in Commercial Risk Solutions, $1,814 million in Reinsurance Solutions, $1,753 million in Retirement Solutions, $1,655 million in Health Solutions, and $1,171 million in Data & Analytic Services, before intercompany eliminations.
Principal Products and Services
Commercial Risk Solutions includes retail brokerage, cyber solutions, global risk consulting, and captives. In retail brokerage, our team of expert risk advisors applies a client-focused approach to commercial risk products and services that leverage Aon’s global network of resources, industry-leading data and analytics, and specialized expertise. Cyber solutions is one of the industry’s premier resources in cyber risk management. Our strategic focus extends to identify and protect critical digital assets supported by best-in-class transactional capabilities, enhanced coverage expertise, deep carrier relationships, and incident response expertise. Global risk consulting is a world-leading provider of risk consulting services supporting clients to better understand and manage their risk profile through identifying and quantifying the risks they face. We assist clients with the selection and implementation of the appropriate risk transfer, risk retention, and risk mitigation solutions, and ensure the continuity of their operations through claims consulting. Captives is a leading global captive insurance solutions provider that manages over 1,100 insurance entities worldwide including captives, protected segregated and incorporated cell facilities, as well as entities that support insurance-linked securities and specialist insurance and reinsurance companies.
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Reinsurance Solutions includes treaty and facultative reinsurance and capital markets. Treaty reinsurance addresses underwriting and capital objectives on a portfolio level, allowing our clients to more effectively manage the combination of premium growth, return on capital, and rating agency interests on an integrated basis. This includes the development of more competitive, innovative, and efficient risk transfer options. Facultative reinsurance empowers clients to better understand, manage, and transfer risk through innovative facultative solutions and provides the most efficient access to the global facultative reinsurance markets. Capital markets is a global investment bank with expertise in insurance-linked securities, capital raising, strategic advice, restructuring, and mergers and acquisitions. We partner with insurers, reinsurers, investment firms, and corporations in executing innovative risk management products, capital market solutions and corporate finance advisory services.
Retirement Solutions includes core retirement, investment consulting, and human capital. Retirement consulting specializes in providing organizations across the globe with strategic design consulting on their retirement programs, actuarial services, and risk management, including pension de-risking, governance, integrated pension administration, and legal and compliance consulting. Investment consulting provides public and private companies and other institutions with advice on developing and maintaining investment programs across a broad range of plan types, including defined benefit plans, defined contribution plans, endowments, and foundations. Within investment consulting, our delegated investment solutions offer ongoing management of investment programs and fiduciary responsibilities either in a partial or full discretionary model for multiple asset owners. It partners with clients to deliver our scale and experience to help them effectively manage their investments, risk, and governance and potentially lower costs. Human capital delivers advice and solutions that help clients accelerate business outcomes by improving the performance of their people including, assessment, optimized deployment, and the design, alignment, and benchmarking of compensation to business strategy and performance outcomes.
Health Solutions includes health and benefits brokerage and health care exchanges. Health and benefits brokerage partners with employers to develop innovative, customized benefits strategies that help manage risk, drive engagement, and promote accountability. Our private health exchange solutions help employers transform how they sponsor, structure, and deliver health benefits by building and operating a cost effective alternative to traditional employee and retiree health care. We seek outcomes of reduced employer costs, risk, and volatility, alongside greater coverage and plan choices for individual participants.
Data & Analytic Services includes Affinity, Aon Inpoint, CoverWallet, and ReView. Affinity specializes in developing, marketing and administering customized insurance programs and specialty market solutions for Affinity organizations and their members or affiliates. Aon Inpoint draws on the Global Risk Insight Platform, one of Aon’s proprietary databases, and is dedicated to making insurers, reinsurers. and other financial services participants more competitive by providing data, analytics, engagement, and consulting services. CoverWallet is a leading digital insurance platform for small- and medium-sized businesses dedicated to delivering exceptional client experiences to new and existing clients by leveraging data and analytics and a technology-enabled operating model to provide choice, transparency and convenience. ReView draws on another Aon proprietary database and broker market knowledge to provide advisory services, analysis, and benchmarking to help reinsurers more effectively meet the needs of cedents through the development of more competitive, innovative, and efficient risk transfer options.
Revenue and Compensation
Our business generates revenues primarily through commissions, compensation from insurance and reinsurance companies for services we provide to them, and fees from customers. Commissions and fees for brokerage services vary depending upon several factors, which may include the amount of premium, the type of insurance or reinsurance coverage provided, the particular services provided to a client, insurer, or reinsurer, and the capacity in which we act. Compensation from insurance and reinsurance companies includes: (1) fees for consulting and analytics services, and (2) fees and commissions for administrative and other services provided to or on behalf of insurers and reinsurers. Fees from clients for advice and consulting services are dependent on the extent and value of the services we provide. Payment terms are consistent with current industry practices.
Fiduciary Funds
We typically hold funds on behalf of clients, including premiums received from clients and claims due to clients that are in transit to and from insurers. Certain funds held on behalf of clients are invested in interest-bearing premium trust accounts and can fluctuate significantly depending on when we collect and remit cash. The principal is segregated and not available for general operating purposes, although we earn interest on these accounts.
Competition
Our business operates in a highly competitive and fragmented environment. We compete with other global insurance brokers and consulting companies, including Marsh & McLennan Companies, Inc., WTW, and Arthur J Gallagher & Company, as well as numerous other global specialist, regional, and local firms in almost every area of our business. We also compete
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with insurance and reinsurance companies that market and service their insurance products without the assistance of brokers or agents. Additionally, we compete with other businesses that do not fall into the categories above, including large financial institutions and independent consulting firms and consulting organizations affiliated with accounting, information systems, technology, and financial services firms.
Seasonality
Due to buying patterns and delivery of certain products in the markets we serve, revenues recognized tend to be higher in the first and fourth quarters of each fiscal year.
Licensing and Regulation
Our business activities are subject to licensing requirements and extensive regulation under the laws of countries in which we operate, including U.S. federal and state laws. See the “Risk Factors” section in Part I, Item 1A of this report for information regarding how actions by regulatory authorities or changes in legislation and regulation in the jurisdictions in which we operate may have an adverse effect on our business.
Regulatory authorities in the countries and states in the U.S. in which our operating subsidiaries conduct business may require individual or company licenses to act as producers, brokers, agents, third-party administrators, managing general agents, reinsurance intermediaries, or adjusters. Under the laws of most countries and states, regulatory authorities have relatively broad discretion with respect to granting, renewing, and revoking producers’, brokers’, and agents’ licenses to transact business in the country or state. The operating terms may vary according to the licensing requirements of the particular country or state, which may require, among other things, that a firm operates in the country or state through a local corporation. In a few countries and states, licenses may be issued only to individual residents or locally owned business entities. In such cases, our subsidiaries either have such licenses or have arrangements with residents or business entities licensed to act in the country or state.
Our subsidiaries must comply with laws and regulations of the jurisdictions in which they do business. These laws and regulations are enforced by the Financial Conduct Authority (“FCA”) in the U.K., by federal and state agencies in the U.S., and by various regulatory agencies and other supervisory authorities in other countries through the granting and revoking of licenses to do business, the licensing of agents, the monitoring of trade practices, policy form approval, limits on commission rates, and mandatory remuneration disclosure requirements.
Insurance authorities in the U.K., U.S., and certain other jurisdictions in which our subsidiaries operate have enacted laws and regulations governing the investment of funds, such as premiums and claims proceeds, held in a fiduciary capacity for others. These laws and regulations generally require the segregation of these fiduciary funds and limit the types of investments that may be made with them.
Investment, securities, and futures licensing authorities also govern certain business activities. For example, in the U.S., we use Aon Securities, LLC, an indirect, wholly owned subsidiary of Aon, and a U.S.-registered broker-dealer and investment advisor, member of the Financial Industry Regulatory Authority (“FINRA”) and Securities Investor Protection Corporation, for capital management transaction and advisory services and other broker-dealer activities. Similar operations exist in other jurisdictions outside of the U.S.
Further, pension and financial laws and regulations, including oversight and supervision by the FCA in the U.K., the SEC in the U.S., and regulators in other countries govern certain of the retirement-related consulting services provided by Aon and its subsidiaries and affiliates. This includes Aon subsidiaries that provide investment advisory services regulated by various U.S. federal authorities including the SEC and FINRA, as well as authorities on the state level. In addition, other services provided by Aon and its subsidiaries and affiliates, such as trustee services and retirement and employee benefit program administrative services, are subject in various jurisdictions to pension, investment, securities, and insurance laws and regulations, and supervision.
Clientele
Our clients operate in many businesses and industries throughout the world. No one client accounted for more than 2% of our consolidated total revenues in 2020. Additionally, we place insurance with many insurance carriers, none of which individually accounted for more than 10% of the total premiums we placed on behalf of our clients in 2020.
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Human Capital Management
Aon United, Our Culture and Human Capital Strategy
Our colleagues are the cornerstone of Aon's success. Collaboration and innovation drive our culture, bringing the best of Aon to clients in a holistic and seamless manner. We approach every aspect of our business based on our Aon United Blueprint. Colleagues are trained upon hire under our Aon Impact Model, which supports the belief that businesses thrive when the people they serve flourish. The model sets behavioral expectations, embracing Aon's diverse capabilities, and shared cultural values to ensure colleagues are contributing towards a distinctive, high-performing, and inclusive Aon United culture.
Colleagues
As of December 31, 2020, we employed approximately 50,000 employees and conducted our operations in more than 120 countries and sovereignties. We know that our colleagues’ diverse talents, expertise, and insights contribute to the success of both our firm and our clients, and we seek to attract, grow, and retain the best talent in the industry. Our Colleague Mission is a central part of our Aon United Blueprint and is a key enabler to realizing our aspirations and purpose as a firm. We are committed to building thriving teams with the brightest talent, providing them opportunities to grow, rewarding them for their contributions, and supporting their journey to become the person and professional they want to be.
Pandemic Response
In 2020, we shifted the vast majority of our colleagues to remote work in response to the COVID-19 pandemic. The historic steps we’ve taken to build our Aon Business Services platform were instrumental in our response. Acting early, we began offering tools and services for enabling remote work and avoiding disruption in client service while emphasizing our commitment to colleague health and well-being. Our programs and policies on flexible work, leadership development, learning, telemedicine, childcare, sick leave, social and emotional health, rapidly evolved to meet the new normal and create a “new better” for our colleagues based on where they live and work.
Training and Development
We invest significant resources to develop the talent needed to remain at the forefront of innovation and make Aon an attractive employment destination. To make sure colleagues are on the right track for their career path, colleagues complete a variety of curricula to meet their career stage goals. We provide our colleagues what they need to learn, grow, and become the leaders our clients seek, and our communities need. From self-guided Aon University courses to our Leading Aon United and advanced learning programs, the curriculum is aligned to the Aon United Blueprint and the four expectations of the Aon Impact Model: Create Client Value, Develop Teams, Enable Innovation, and Deliver Business Results. Our use of virtual based learning and development programs during the COVID-19 pandemic has allowed us to continue these efforts despite most of our workforce being virtual during 2020.
Colleague Engagement and Retention
Providing an engaging and rewarding colleague experience is a top priority for our firm and understanding colleagues’ feedback helps us reach that goal. We use a variety of channels to facilitate open, on-going, and direct communication, including open forums with executives, pulse check surveys, and engagement through our Business Resource Groups, which are our independent, voluntary, non-profit associations that provide input, take action, and help identify opportunities for our firm to further its diversity, equity and inclusion commitments. In response to the challenging events of 2020, we updated our engagement survey process by offering more frequent pulse check surveys to understand how colleagues are engaging with their teams, the firm, and clients, so we can gather insights more rapidly and take timely action to address feedback. The pulse check surveys for 2020 have been focused on topics such as manager and leadership support, especially in how we serve clients; colleague well-being, inclusion and diversity; and the Aon United Blueprint. This feedback provides management a better understanding of evolving colleague viewpoints, and ensures we are taking appropriate steps to drive colleague engagement and retention. For discussion of the risks related to the attraction and retention of senior management and other professional personnel, see Part I, Item 1A. “Risk Factors” in this report.
Rewards
In addition to an inspired purpose and culture, we are proud to offer our colleagues a total rewards program that combines competitive pay, incentive opportunities, and benefits. Our compensation programs, including salary, recognition, cash and equity incentives, connect to our formal performance management and career development approach and serve to reward colleagues for their impact both in what they accomplish for clients, colleagues, and shareholders and how they achieve those results. We maintain a global commitment to colleague well-being and play a key role in supporting colleagues across the physical, emotional, financial, and social spectrum. Our comprehensive benefit programs are competitive for the markets in which we operate and aligned with our values and culture.
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Inclusion and Diversity
A diverse and inclusive workforce is a business imperative and key to Aon’s long-term success. We emphasize the recruitment, hiring, development, and retention of diverse talent, including women and underrepresented groups. To recruit and hire a diverse community of the best talent, we’ve built partnerships with a wide range of organizations, schools, and universities, and we specifically source talent from diverse communities. Aon is committed to creating a workplace environment that fosters mutual dignity, respect, and equal employment opportunity. We have formal initiatives and policies designed to promote an inclusive workplace free of discrimination and harassment, where colleagues are treated and compensated fairly and equitably. Along with policies and initiatives, we encourage colleague input and action to make sure we create the diverse and inclusive workplace to which we aspire. The commitment starts at the top with our Board of Directors and the standing Inclusion and Diversity Sub-Committee of the Board. Our Global Inclusive Leadership Council is chaired by our Chief Executive Officer and Chief People Officer. Regional Inclusive Leadership Councils and colleague-led Business Resource Groups support execution and provide additional opportunities for colleagues to lead the firm to achieve a truly inclusive environment. We are focused on being a firm that is representative of the communities in which we operate. We believe diversity drives insight, and that by giving all talent a voice, we are encouraging the development of top talent that will produce the best outcomes for clients.
Our Apprenticeship Program
Apprenticeship programs help build a talent pipeline of highly skilled and diverse professionals while providing apprentices with advanced education and work experience. By removing some of the traditional barriers to entry-level employment, Aon can contribute to local workforce development and cultivate talent while improving retention rates in these entry-level roles.
Aon's two-year Apprenticeship Program, which was implemented in the U.S. and U.K. in 2017 and 2012, respectively, serves as an alternate route into a permanent role that normally requires a specific degree or professional experience by providing motivated, high-potential individuals with the required training (on the job and in the classroom), professional skills development, mentorship, and experiential learning to bridge the gap. Over 290 Aon apprentices have been hired since the inception of the program across the U.S. and U.K. Both programs are certified apprenticeship programs, by the Department of Labor in the U.S. and the Department of Education in the U.K. In 2020 we announced our commitment to expand this program to include additional U.S. cities outside of Chicago's metropolitan area to the following six metropolitan areas hiring over 100 apprentices: Houston, Minneapolis, New York, Philadelphia, San Francisco, and Washington, DC.
Website Access to Reports and Other Information
Our Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and all amendments to those reports are made available free of charge through our website (http://www.aon.com) as soon as reasonably practicable after such material is electronically filed with or furnished to the SEC. Also posted on our website are the charters for our Audit, Compliance, Organization and Compensation, Governance/Nominating, Finance, and Inclusion & Diversity Committees, our Governance Guidelines, and our Code of Business Conduct. Within the time period required by the SEC and the New York Stock Exchange (“NYSE”), we will post on our website any amendment to or waiver of the Code of Business Conduct applicable to any executive officer or director. In addition, we may announce material information to investors and the marketplace using our investor relations website. While not all of the information that we post to such website is of a material nature, some information could be deemed to be material. Accordingly, we encourage investors, the media, and others interested in our company to review the information that we share at our investor relations link located at the bottom of the page on www.aon.com. The information provided on our website is not part of this report and is therefore not incorporated herein by reference.

Item 1A.    Risk Factors
Risk Factors Summary
The risk factors set forth below reflect risks associated with our businesses and the industries in which we operate generally. Some of the more significant risk factors are summarized below.
Risks Related to Our Business
•An overall decline in economic and business activity could have a material adverse effect on the financial condition and results of operations of our business.
•If our clients are not satisfied with our services, we may face additional cost, loss of profit opportunities, damage to our reputation, or legal liability.
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•Revenues from commission arrangements may fluctuate due to many factors, including cyclical or permanent changes in the insurance and reinsurance markets outside of our control.
Financial Risks
•We are exposed to fluctuations in currency exchange rates that could negatively impact our financial results and cash flows. Similarly, changes in interest rates and deterioration of credit quality could reduce the value of our cash balances and investment portfolios and adversely affect our financial condition or results.
•A decline in the credit ratings of our senior debt and commercial paper may adversely affect our borrowing costs, access to capital, and financial flexibility.
•Our global effective tax rate is subject to a variety of different factors, which could create volatility in that tax rate, expose us to greater than anticipated tax liabilities, or cause us to adjust previously recognized tax assets and liabilities.
•We are a holding company and, therefore, may not be able to receive dividends or other payments in needed amounts from our subsidiaries.
Legal and Regulatory Risks
•We are subject to E&O claims against us as well as other contingencies and legal proceedings, some of which, if determined unfavorably to us, could have a material adverse effect on our financial condition or results of operations.
•Our businesses are subject to extensive governmental regulation, which could reduce our profitability, limit our growth, or subject us to legal and regulatory actions.
Operational Risks
•Our results of operations have been adversely affected and could be materially adversely affected in the future by the COVID-19 global pandemic.
•Our success depends on our ability to retain, attract and develop experienced and qualified personnel, including our senior management team and other professional personnel.
Risks Related to Technology, Cybersecurity, and Data Protection
•We rely on complex information technology systems and networks to operate our business. Any significant system or network disruption due to a breach in the security of our information technology systems could have a negative impact on our reputation, operations, sales, and operating results.
•Improper disclosure of confidential, personal, or proprietary data could result in regulatory scrutiny, legal liability, or harm to our reputation.
Risks Related to the Combination
•The Combination is subject to customary closing conditions, including conditions related to regulatory approvals, and may not be completed on a timely basis, or at all, or may be completed on a basis that has a material impact on the value of the combined company. Failure to close the Combination could negatively impact our share price and future business and financial results.
•While the Combination is pending, we are subject to business uncertainties related to our relationships with employees, clients and suppliers, which could adversely affect our business and operations. These uncertainties could also adversely affect the combined company following the Combination.
Risks Related to Being a Non-U.S. Company
•We are incorporated in Ireland, and Irish law differs from the laws in effect in the U.S. and may afford less protection to holders of our securities.
•As an Irish public limited company, certain capital structure decisions regarding the Company will require the approval of shareholders, which may limit the Company’s flexibility to manage its capital structure.
Risk Factors
The risk factors set forth below reflect risks associated with our existing and potential businesses and the industries in which we operate generally and contain “forward-looking statements” as discussed in the “Business” Section of Part I, Item 1 of this report. Readers should consider these risks in addition to the other information contained in this report because our business, financial condition, or results of operations could be materially adversely affected if any of these risks were to actually
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occur and the occurrence of such risks could cause our actual results to differ materially from those stated in or implied by the forward-looking statements in this document and elsewhere.
Risks Related to Our Business
An overall decline in economic and business activity could have a material adverse effect on the financial condition and results of operations of our business.
The results of our operations are generally affected by the level of business activity of our clients, which in turn is affected by the economy of the industries and markets these clients serve. Economic downturns, volatility, or uncertainty in the broader economy or in specific markets may cause reductions in technology and discretionary spending by our clients, which may result in reductions in the growth of new business or reductions in existing business. If our clients become financially less stable, enter bankruptcy, liquidate their operations or consolidate, our revenues and collectability of receivables could be adversely affected.
The demand for property and casualty insurance generally rises as the overall level of economic activity increases and generally falls as such activity decreases, affecting both the commissions and fees generated by our Commercial Risk Solutions, Reinsurance Solutions, and Data and Analytic Service lines. The economic activity that impacts property and casualty insurance is most closely correlated with employment levels, corporate revenues, and asset values. Downward fluctuations in the year-over-year insurance premiums charged by insurers to protect against the same risk, referred to in the industry as softening of the insurance market, could adversely affect these businesses as a significant portion of the earnings are determined as a percentage of premiums charged to our clients. Insolvencies and consolidations associated with an economic downturn, especially insolvencies in the insurance industry, could adversely affect our brokerage business through the loss of clients by hampering our ability to place insurance and reinsurance business. Also, error and omission claims against us, which we refer to as E&O claims, may increase in economic downturns, also adversely affecting our business.
We face significant competitive pressures from traditional and non-traditional competitors that could affect our market share.
As a global professional services firm, we compete with global, national, regional, and local insurance companies that market and service their own products, other financial services providers, brokers, and investment managers, independent firms, and consulting organizations affiliated with accounting, information systems, technology, and financial services firms. We compete with respect to service, delivery of insights, product features, price, commission structure, technology, financial strength, ability to access certain insurance markets, and name recognition. Our competitors may have better financial, technical and marketing resources, broader customer bases, greater name recognition, more comprehensive products, stronger presence in certain geographies, or more established relationships with their customers and suppliers than we have.
In addition, alliances among competitors or mergers of competitors could affect our market share, and some of our competitors may have or may develop a lower cost structure, adopt more aggressive pricing policies, or provide services that gain greater market acceptance than the services that we offer or develop.
Our competitors may be more successful in innovating and delivering services to meet new and existing client needs. Competitors may be able to respond to the need for technological changes, innovate faster, respond better to evolving client demand and industry conditions, or price their services more aggressively than we do. They may also compete for skilled professionals, finance acquisitions, fund internal growth, and compete for market share more effectively than we do. Further, new and non- traditional competitors, our clients’ increasing ability and determination to self-insure, and capital market alternatives to traditional insurance and reinsurance markets cause additional forms of competition and innovation that could affect our market share. This competition is further intensified by an industry trend where clients engage multiple brokers to service different portions of their accounts. If we fail to respond successfully to the to the evolving competition we face, our financial condition or results of operations might be adversely affected.
If our clients are not satisfied with our services, we may face additional cost, loss of profit opportunities, damage to our reputation, or legal liability.
We depend, to a large extent, on our relationships with our clients and our reputation for high-quality advice and solutions. If a client is not satisfied with our services, it could cause us to incur additional costs and impair profitability, or lose the client relationship altogether. Moreover, if we fail to meet our contractual obligations, we could be subject to legal liability or loss of client relationships.
The nature of much of our work involves assumptions and estimates concerning future events, the actual outcome of which we cannot know with certainty in advance. For example, in our investment consulting business, we may be measured based on our track record regarding judgments and advice on investments that are susceptible to influences unknown at the time the advice was given. In addition, we could make computational, software programming, or data entry or management errors. A client may claim it suffered losses due to reliance on our consulting advice, which poses risks of liability exposure and costs of defense and increased insurance premiums. Many of our clients are businesses that actively share information among themselves about the quality of service they receive from their vendors. Accordingly, poor service to one client may negatively impact our relationships with multiple other clients.
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Damage to our reputation could have a material adverse effect on our business.
We advise our clients on and provide services related to a wide range of subjects and our ability to attract and retain clients is highly dependent upon the external perceptions of our level of service, trustworthiness, business practices, financial condition, and other subjective qualities. Negative perceptions or publicity regarding these matters or others could erode trust and confidence and damage our reputation among existing and potential clients and existing and future employees, which could make it difficult for us to attract new clients and employees and retain existing ones. Negative public opinion could also result from actual or alleged conduct by us or those currently or formerly associated with us. Damage to our reputation could affect the confidence of our clients, rating agencies, regulators, stockholders, employees and third parties in transactions that are important to our business adversely affecting our business, financial condition, and operating results.
Revenues from commission arrangements may fluctuate due to many factors, including cyclical or permanent changes in the insurance and reinsurance markets outside of our control.
Revenues from commission arrangements have historically been affected by significant fluctuations arising from uncertainties and changes in the industries in which we operate. A significant portion of our revenue consists of commissions paid to us out of the premiums that insurers and reinsurers charge our clients for coverage. We have no control over premium rates, and our revenues and profitability are subject to change to the extent that premium rates fluctuate or trend in a particular direction. The potential for changes in premium rates is significant, due to pricing cyclicality in the commercial insurance and reinsurance markets.
In addition to movements in premium rates, our ability to generate premium-based commission revenue may be challenged by:
•the growing availability of alternative methods for clients to meet their risk-protection needs, including a greater willingness on the part of corporations to “self-insure,” the use of so-called “captive” insurers, and the development of capital markets-based solutions and other alternative capital sources for traditional insurance and reinsurance needs that increase market capacity, increase competition, and put pressure on pricing;
•fluctuation in the need for insurance;
•the level of compensation, as a percentage of premium, that insurance carriers are willing to compensate brokers for placement activity;
•the growing desire of clients to move away from variable commission rates and instead compensate brokers based upon flat fees, which can negatively impact us as fees are not generally indexed for inflation and do not automatically increase with premium as does commission-based compensation; and
•competition from insurers seeking to sell their products directly to consumers, including online sales, without the involvement of an insurance broker
•growing number of technology-enabled competitors offering new risk-transfer solutions that eliminate the traditional broker-client relationship in both commercial insurance and reinsurance markets
The profitability of our consulting engagements with clients may not meet our expectations due to unexpected costs, cost overruns, early contract terminations, unrealized assumptions used in our contract bidding process or the inability to maintain our prices.
Our profitability with respect to consulting engagements is highly dependent upon our ability to control our costs and improve our efficiency. As we adapt to changes in our business and the market, adapt to the regulatory environment, enter into new engagements, acquire additional businesses, and take on new employees in new locations, we may not be able to manage our large, diverse and changing workforce, control our costs, or improve our efficiency.
Our profit margin, and therefore our profitability, is largely a function of the rates we are able to charge for our services and the staffing costs for our personnel. Accordingly, if we are not able to maintain the rates we charge for our services or appropriately manage the staffing costs of our personnel, we may not be able to sustain our profit margin and our profitability will suffer. The prices we are able to charge for our services are affected by a number of factors, including competitive factors, the extent of ongoing clients’ perception of our ability to add value through our services, and general economic conditions. If we cannot drive suitable cost efficiencies, our profit margins will suffer. Our cost efficiencies may also be impacted by factors such as our ability to transition consultants from completed projects to new assignments, our ability to secure new consulting engagements, our ability to forecast demand for consulting services (and, consequently, appropriately manage the size and location of our workforce), employee attrition, and the need to devote time and resources to training and professional and business development.
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In our investment consulting business, we advise or act on behalf of clients regarding their investments. The results of these investments are uncertain and subject to numerous factors, some of which are within our control and some which are not. Clients that experience losses or lower than expected investment returns may leave us for competitors and/or assert claims against us.
Our investment consulting business provides advice to clients on: investment strategy, which can include advice on setting investment objectives, asset allocation, and hedging strategies; selection (or removal) of investment managers; the investment in different investment instruments and products; and the selection of other investment service providers such as custodians and transition managers. For some clients, we are responsible for making decisions on these matters and we may implement such decisions in a fiduciary or agency capacity without assuming title over the underlying funds or assets invested. Asset classes may experience poor absolute performance and third parties we recommend or select, such as investment managers, may underperform their benchmarks due to poor market performance, negligence, or other reasons, resulting in poor investment returns or losses. These losses may be attributable in whole or in part to failures on our part or to events entirely outside of our control, including but not limited to uncertainty or volatility in financial markets due to economic, political, and regulatory conditions or pandemics. Plaintiffs have, and may continue to, file individual and class action lawsuits alleging investment consultants have charged excessive fees, given improper advice due to conflicts of interest, or recommended investments that underperformed other investments available at the time. Defending against these claims can involve potentially significant costs, including legal defense costs, as well as cause substantial distraction and diversion of other resources. If any lawsuit – against the Company or any other investment consultant – results in a large adverse verdict, the size of the verdict or resultant negative adverse publicity may prompt the filing of additional lawsuits. Furthermore, our ability to limit our potential liability is restricted in certain jurisdictions and in connection with claims involving breaches of fiduciary or agency duties or other alleged errors or omissions.
The anticipated benefits of the redomiciliation from the U.K. to Ireland may not be realized.
In April 2020, we changed the jurisdiction of incorporation for our parent company from the U.K. to Ireland by means of a scheme of arrangement under English law (the “Reorganization”). At the time of the Reorganization we expected, and we continue to expect, that the Reorganization will, among other things, provide greater certainty around ongoing access to existing U.S. treaties with other EU member countries from which we derive benefit. However, we may not realize the benefits we anticipate from the Reorganization, which could have an adverse effect on our business.
Financial Risks
We are exposed to fluctuations in currency exchange rates that could negatively impact our financial results and cash flows.
We face exposure to adverse movements in exchange rates of currencies other than our reporting currency, the U.S. dollar, as a significant portion of our business is located outside of the U.S. These exposures may change over time, and they could have a material adverse impact on our financial results and cash flows. Approximately 55% of our consolidated revenue is non-U.S., attributed on the basis of where the services are performed, and the exposures created can have significant currency volatility. These currency exchange fluctuations create risk in both the translation of the financial results of our global subsidiaries into U.S. dollars for our consolidated financial statements, as well as in those of our operations that receive revenue and incur expenses other than in their respective local currencies, which can reduce the profitability of our operations based on the direction the respective currencies’ exchange rates move. A decrease in the value of certain currencies relative to other currencies could place us at a competitive disadvantage compared to our competitors that benefit to a greater degree from a specific exchange rate move and can, as a result, deliver services at a lower cost or receive greater revenues from such a transaction. Although we use various derivative financial instruments to help protect against certain adverse foreign exchange rate fluctuations, we cannot eliminate such risks, and, as a result, changes in exchange rates may adversely affect our results. For example, the strengthening of the value of the U.S. dollar versus other currencies might adversely affect the value of our products and services when translated to U.S. dollar, even if the value of such products and services has not changed in their original currency.
Changes in interest rates and deterioration of credit quality could reduce the value of our cash balances and investment portfolios and adversely affect our financial condition or results.
Operating funds available for corporate use were $1,192 million at December 31, 2020 and are reported in Cash and cash equivalents and Short-term investments. Of the total balance, $102 million was restricted to its use as of December 31, 2020. Funds held on behalf of clients and insurers were $5.7 billion at December 31, 2020 and are reported in Fiduciary assets. We also carry an investment portfolio of other long-term investments. As of December 31, 2020, these long-term investments had a carrying value of $74 million. Adverse changes in interest rates, performance, and counterparty credit quality, including default, could reduce the value of these funds and investments, thereby adversely affecting our financial condition or results. We may experience reduced investment earnings on our cash and short-term investments of fiduciary and operating funds if the yields on investments deemed to be low risk remain at or near their current low levels or fall below their current levels, or if negative yields on deposits or investments are experienced, as we have experienced in Japan and certain jurisdictions in the E.U. On the other hand, higher interest rates could result in a higher discount rate used by investors to value our future cash flows thereby resulting in a lower valuation of the Company. In addition, during times of stress in the banking industry, counterparty risk can quickly escalate, potentially resulting in substantial losses for us as a result of our cash or other investments with such counterparties, as well as substantial losses for our clients and the insurance companies with which we work.
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Our pension obligations and value of our pension assets could adversely affect our shareholders’ equity, net income, cash flow, and liquidity.
To the extent that the pension obligations associated with our pension plans continue to exceed the fair value of the assets supporting those obligations, our financial position and results of operations may be adversely affected. In particular, lower interest rates and investment returns could result in the present value of plan liabilities increasing at a greater rate than the value of plan assets, resulting in higher unfunded positions in our pension plans. In addition, the periodic revision of pension assumptions or variances of actual results from our assumptions can materially change the present value of expected future benefits, and therefore the funded status of the plans and resulting net periodic pension expense. As a result, we may experience future changes in the funded status of our plans that could require us to make additional cash contributions beyond those that have been estimated and which could adversely affect shareholders’ equity, net income, cash flow and liquidity.
Our worldwide pension plans are significant, and therefore our pension contributions and expense are sensitive to various market, demographic, and other factors. These factors include equity and bond market returns, fair value of pension assets, the assumed interest rates we use to discount our pension liabilities, foreign exchange rates, rates of inflation, mortality assumptions, potential regulatory and legal changes or developments, and counterparty exposure from various investments and derivative contracts, including annuities. Variations or developments in connection with any of these factors could cause significant changes to our financial position and results of operations from year to year. In addition, contributions are generally based on statutory requirements and local funding practices, which may differ from measurements under U.S. Generally Accepted Accounting Principles (“U.S. GAAP”).
We have debt outstanding that could adversely affect our financial flexibility.
As of December 31, 2020, we had total consolidated debt outstanding of approximately $7.7 billion. The level of debt outstanding could adversely affect our financial flexibility by reducing our ability to use cash from operations for other purposes, including working capital, dividends to shareholders, share repurchases, acquisitions, capital expenditures and general corporate purposes. We also are subject to risks that, at the time any of our outstanding debt matures, we will not be able to retire or refinance the debt on terms that are acceptable to us, or at all.
As of December 31, 2020, we had two committed credit facilities outstanding. Each of these facilities is intended to support our commercial paper obligations and our general working capital needs. In addition, each of these facilities included customary representations, warranties, and covenants, including financial covenants that require us to maintain specified ratios of adjusted consolidated EBITDA to consolidated interest expense and consolidated debt to adjusted consolidated EBITDA, tested quarterly.
A substantial portion of our outstanding debt, including certain intercompany debt obligations, contains financial and other covenants. The terms of these covenants may limit our ability to obtain, or increase the costs of obtaining, additional financing to fund working capital, capital expenditures, acquisitions, or general corporate requirements. This in turn may have the impact of reducing our flexibility to respond to changing business and economic conditions, thereby placing us at a relative disadvantage compared to competitors that have less indebtedness, or fewer or less onerous covenants associated with such indebtedness, and making us more vulnerable to general adverse economic and industry conditions.
If we cannot service our indebtedness, we may have to take actions such as selling assets, seeking additional equity, or reducing or delaying capital expenditures, strategic acquisitions, investments, and alliances, any of which could impede the implementation of our business strategy or prevent us from entering into transactions that would otherwise benefit our business. Additionally, we may not be able to take such actions or refinance any of our debt, if necessary, on commercially reasonable terms, or at all.
A decline in the credit ratings of our senior debt and commercial paper may adversely affect our borrowing costs, access to capital, and financial flexibility.
A downgrade in the credit ratings of our senior debt and commercial paper could increase our borrowing costs, reduce or eliminate our access to capital, reduce our financial flexibility, and limit our ability to implement on corporate strategy. Our senior debt ratings at December 31, 2020 were A- with a stable outlook (Standard & Poor’s, or “S&P”), BBB+ with a negative outlook (Fitch, Inc., or “Fitch”), and Baa2 with a stable outlook (Moody’s Investor Services, or “Moody’s”). Our commercial paper ratings were A-2 (S&P), F-2 (Fitch) and P-2 (Moody’s).
Real or anticipated changes in our credit ratings will generally affect any trading market for, or trading value of, our securities. Such changes could result from any number of factors, including the modification by a credit rating agency of the criteria or methodology it applies to particular issuers, a change in the agency’s view of us (currently or as a combined company after the closing of the transaction with WTW) or our industry, or as a consequence of actions we take to implement our corporate strategies. A change in our credit rating could adversely limit our access to capital and our competitive position.
Our global effective tax rate is subject to a variety of different factors, which could create volatility in that tax rate, expose us to greater than anticipated tax liabilities or cause us to adjust previously recognized tax assets and liabilities.
We are, and anticipate we will be, subject to income taxes in Ireland, the U.K., the U.S. and many other jurisdictions. As a result, our global effective tax rate from period to period can be affected by many factors, including changes in tax legislation or regulations, the continuing development of regulations and other governmental action that affect the application of such legislation, our global mix of earnings, the use of global funding structures, the tax characteristics of our income, the effect of
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complying with transfer pricing requirements under laws of many different countries on our revenues and costs, the consequences of acquisitions and dispositions of businesses and business segments. In addition, we could be subject to increased taxation as a result of changes in eligibility for the benefits of current income tax treaties between and among Ireland, the U.K., the U.S and other countries, including any future amendments to the current income tax treaties between and among such countries, or any new statutory or regulatory provisions that might limit our ability to take advantage of any such treaties. Significant judgment is required in determining our worldwide provision for income taxes, and our determination of the amount of our tax liability is always subject to review by applicable tax authorities. Our actual global tax rate may vary from our expectation and that variance may be material.
We are, and anticipate we will be, subject to tax audits conducted by Ireland, the U.K., the U.S., and other tax authorities, and the resolution of such audits could impact our tax rate in future periods, as would any reclassification or other changes (such as those in applicable accounting rules) that increases the amounts we have provided for income taxes in our consolidated financial statements. The tax laws and regulations in Ireland, the U.K., the U.S., and the other tax jurisdictions in which the we operate are inherently complex, and we will be obligated to make judgments and interpretations about the application of these laws and regulations to our operations and businesses. The interpretation and application of these laws and regulations could be challenged by the relevant governmental authorities, which could result in administrative or judicial procedures, actions or sanctions, which could be material.
There can be no assurance that we would be successful in attempting to mitigate the adverse impacts resulting from any changes in tax laws and regulations, including any changes in the interpretation of such tax authorities, or from audits and other matters. Our inability to mitigate the negative consequences of such actions could cause our global effective tax rate to increase, our use of cash to increase and our financial condition and results of operations to suffer.
The global effective tax rate that will apply subsequent to Brexit might become uncertain and may vary from expectations.
As further discussed below, on January 31, 2020, the U.K. withdrew as a member of the E.U., commonly referred to as Brexit, and the UK has since ratified a trade and cooperation agreement governing its future relationship with the E.U., which is being applied provisionally from January 1, 2021 until it is also ratified by the European Parliament and the Council of the E.U. The changes (which are ongoing) in applicable law and regulatory oversight of our operations caused by Brexit in the U.K. and the member states of the E.U. will impact how we conduct business in the U.K., within the E.U., and between the U.K. and the E.U., which may result in changes in the countries in which we derive a portion of our global earnings. As a result, our actual global effective tax rate may vary from expectations and that variance may be material as a result of Brexit.
Changes in our accounting estimates and assumptions could negatively affect our financial position and results of operations.
We prepare our consolidated financial statements in accordance with U.S. GAAP. These accounting principles require us to make estimates and assumptions that affect the reported amounts of assets and liabilities, and the disclosure of contingent assets and liabilities at the date of our consolidated financial statements. We are also required to make certain judgments that affect the reported amounts of revenues and expenses during each reporting period. We periodically evaluate our estimates and assumptions including, but not limited to, those relating to revenue recognition, pensions, recoverability of assets including customer receivables, valuation of goodwill and intangibles, contingencies, share-based payments, and income taxes. We base our estimates on historical experience and various assumptions that we believe to be reasonable based on specific circumstances. These assumptions and estimates involve the exercise of judgment and discretion, which may evolve over time in light of operational experience, regulatory direction, developments or changes in accounting principles or standards, and other factors. Actual results could differ from these estimates, or changes in assumptions, estimates, policies, or developments in the business may change our initial estimates, which could materially affect the Consolidated Statements of Income, Comprehensive Income, Financial Position, Shareholders’ Equity, and Cash Flows.
We may be required to record goodwill or other long-lived asset impairment charges, which could result in a significant charge to earnings.
Under U.S. GAAP, we review our long-lived assets for impairment when events or changes in circumstances indicate the carrying value may not be recoverable. Goodwill is assessed for impairment at least annually. Factors that may be considered in assessing whether goodwill or other long-lived assets may not be recoverable include a decline in our share price or market capitalization, reduced estimates of future cash flows and slower growth rates in our industry. We may experience unforeseen circumstances that adversely affect the value of our goodwill or other long- lived assets and trigger an evaluation of the recoverability of the recorded goodwill and other long-lived assets. Future goodwill or other long-lived asset impairment charges could materially impact our consolidated financial statements.
We are a holding company and, therefore, may not be able to receive dividends or other payments in needed amounts from our subsidiaries.
The Company is organized as a holding company, a legal entity separate and distinct from our operating entities. As a holding company without significant operations of its own, our principal assets are the shares of capital stock of our subsidiaries. We rely on dividends, interest, and other payments from these subsidiaries to meet our obligations for paying
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principal and interest on outstanding debt, paying dividends to shareholders, repurchasing ordinary shares, and corporate expenses. Certain of our subsidiaries are subject to regulatory requirements of the jurisdictions in which they operate or other restrictions that may limit the amounts that subsidiaries can pay in dividends or other payments to us. No assurance can be given that there will not be further changes in law, regulatory actions, or other circumstances that could restrict the ability of our subsidiaries to pay dividends or otherwise make payments to us. Furthermore, no assurance can be given that our subsidiaries may be able to make timely payments to us in order for us to meet our obligations.
Legal and Regulatory Risks
We are subject to E&O claims against us as well as other contingencies and legal proceedings, some of which, if determined unfavorably to us, could have a material adverse effect on our financial condition or results of operations.
We assist our clients with various matters, including advising on and placing insurance and reinsurance coverage and handling related claims, consulting on various human resources matters, and providing actuarial, investment consulting, and asset management services. E&O claims against us may allege our potential liability for damages arising from these services. E&O claims could include, for example, the failure of our employees or sub-agents, whether negligently or intentionally, to place coverage correctly or notify carriers of claims on behalf of clients, to provide insurance carriers with complete and accurate information relating to the risks being insured, or the failure to give error-free consulting or investment advice. It is not always possible to prevent and detect E&O, and the precautions we take may not be effective in all cases. In addition, we are subject to other types of claims, litigation, and proceedings in the ordinary course of business, which along with E&O claims, may seek damages, including punitive damages, in amounts that could, if awarded, have a material adverse impact on the Company’s financial position, earnings, and cash flows. In addition to potential liability for monetary damages, such claims or outcomes could harm our reputation or divert management resources away from operating our business.
We have historically purchased, and intend to continue to purchase, insurance to cover E&O claims and other insurance to provide protection against certain losses that arise in such matters. However, we have exhausted or materially depleted our coverage under some of the policies that protect us for certain years and, consequently, are self-insured or materially self-insured for some historical claims. Additionally, parts or all of an E&O claim could fall within insurance deductibles, self-insured retentions, or policy exclusions. Accruals for these exposures, and related insurance receivables, when applicable, have been provided to the extent that losses are deemed probable and are reasonably estimable. These accruals and receivables are adjusted from time to time as developments warrant and may also be adversely affected by disputes we may have with our insurers over coverage. Amounts related to settlement provisions are recorded in Other general expenses in the Consolidated Statements of Income. Discussion of some of these claims, lawsuits, and proceedings are contained in the Notes to Consolidated Financial Statements.
In addition, we provide a variety of guarantees and indemnifications to our customers and others. In the event of a default, our potential exposure is equal to the amount of the guarantee or indemnification.
The ultimate outcome of claims, lawsuits, proceedings, guarantees and indemnifications cannot be ascertained, and liabilities in indeterminate amounts may be imposed on us. It is possible that future results of operations or cash flows for any particular quarterly or annual period could be materially affected by an unfavorable resolution of these matters.
Our businesses are subject to extensive governmental regulation, which could reduce our profitability, limit our growth, or subject us to legal and regulatory actions.
Our businesses are subject to extensive legal and regulatory oversight throughout the world, including the Irish Companies Act, the U.S. securities laws, rules, and regulations, the rules and regulations promulgated by the FCA and a variety of other laws, rules, and regulations addressing, among other things, licensing, data privacy and protection, trade sanctions laws, restrictions and export controls, anti-money laundering, wage-and-hour standards, employment and labor relations, anti-competition, anti-corruption, currency, reserves, government contracting, and the amount of local investment with respect to our operations in certain countries. This legal and regulatory oversight could reduce our profitability or limit our growth by: increasing the costs of legal and regulatory compliance; limiting or restricting the products or services we sell, the markets we serve or enter, the methods by which we sell our products and services, the overall structure of our business units, the type of services and prices we can charge for our services, or the form of compensation we can accept from our clients, carriers, and third parties; or by subjecting our businesses to the possibility of legal and regulatory actions, proceedings, or fines.
The global nature of our operations increases the complexity and cost of compliance with laws and regulations adding to our cost of doing business. In addition, many of these laws and regulations may have differing or conflicting legal standards across jurisdictions, increasing the complexity and cost of compliance. In emerging markets and other jurisdictions with less developed legal systems, local laws and regulations may not be established with sufficiently clear and reliable guidance to provide us adequate assurance that we are operating our business in a compliant manner with all required licenses or that our rights are otherwise protected. In addition, certain laws and regulations, such as the Foreign Corrupt Practices Act and the Foreign Account Tax Compliance provisions of the Hiring Incentives to Restore Employment Act in the U.S., and the Bribery Act of 2010 in the U.K., impact our operations outside of the legislating country by imposing requirements for the conduct of overseas operations, and in several cases, requiring compliance by foreign subsidiaries.
In addition to the complexity of the laws and regulations themselves, the development of new laws and regulations or changes in application or interpretation of current laws and regulations or conflict between them also increases our legal and regulatory compliance complexity. Additionally, our acquisitions of new businesses and our continued operational changes and entry into new jurisdictions and new service offerings increases our legal and regulatory compliance complexity, as well as the
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type of governmental oversight to which we may be subject. Changes in laws and regulations could mandate significant and costly changes to the way we implement our services and solutions, impose additional licensure requirements or costs to our operations and services, or cause us to cease offering certain services or solutions. Furthermore, as we enter new jurisdictions or businesses and further develop and expand our services, including through acquisitions, we may become subject to additional types of laws and governmental oversight and supervision, such as those applicable to the financial lending or other service institutions. Regulatory developments that could result in changes that adversely affect us or cause us to change our business or operations include: additional requirements respecting data privacy, data security, and data usage in jurisdictions in which we operate that may increase our costs of compliance and potentially reduce the manner in which we can use data; changes in tax regulations in the jurisdictions in which we operate; regulatory actions or changes that require us to change our compensation model; or additional regulations promulgated by , regulatory bodies in jurisdictions in which we operate.
In all jurisdictions, the applicable laws and regulations are subject to amendment or interpretation by regulatory authorities. Generally, such authorities are vested with relatively broad discretion to grant, renew, and revoke licenses and approvals and to implement regulations. Accordingly, we may have a license revoked or be unable to obtain new licenses and therefore be precluded or suspended from carrying on or developing some or all of our activities or otherwise fined or penalized in a given jurisdiction. No assurances can be given that our business can further develop or continue to be conducted in any given jurisdiction in the future as it has been conducted in the past. Changes in the regulatory scheme, or even changes in how existing regulations are interpreted, could have an adverse impact on our results of operations by limiting revenue streams or increasing costs of compliance.
Our business’ regulatory oversight also includes licensing of insurance brokers and agents, managing general agency or general underwriting operations, and the regulation of the handling and investment of client funds held in a fiduciary capacity. Our continuing ability to provide insurance broking in the jurisdictions in which we operate depends on our compliance with the rules and regulations promulgated by the regulatory authorities in each of these jurisdictions. Also, we can be affected indirectly by the governmental regulation and supervision of insurance companies. For instance, if we are providing or managing general underwriting services for an insurer, we may have to contend with regulations affecting our client.
Services provided in our Health Solutions and Retirement Solutions service lines are also the subject of ever-evolving government regulation, either because the services provided to our clients are regulated directly or because third parties upon whom we rely to provide services to clients are regulated, thereby indirectly affecting the manner in which we provide services to those clients. In particular, our health care exchange business depends upon the private sector of the U.S. insurance system and its role in financing health care delivery, and insurance carriers’ use and payment of commissions to agents, brokers, and other organizations to market and sell individual and family health insurance products and plans. Uncertainty regarding, or any changes to, state or federal law, or the interpretation of such law by applicable regulatory agencies could delay client adoption of our health care exchanges, impair our ability to retain clients who have adopted our health care exchanges, or cause insurance carriers to alter or eliminate the products and plans that they offer or attempt to move members into new products or plans for which we receive lower commissions. In addition, changes in laws, government regulations, or the way those regulations are interpreted in the jurisdictions in which we operate could affect the viability, value, use, or delivery of benefits and human resources programs, including changes in regulations relating to health and welfare plans (such as medical), defined contribution plans (such as 401(k)), or defined benefit plans (such as pension), may adversely affect the demand for, or profitability of, our services.
If we violate the laws and regulations to which we are subject, we could be subject to fines, penalties, or criminal sanctions and could be prohibited from conducting business in one or more countries. There can be no assurance that our employees, contractors, or agents will not violate these laws and regulations, causing an adverse effect on our operations and financial condition.
Heightened regulatory oversight and scrutiny may lead to additional regulatory investigations, increased government involvement, or enforcement actions, which could consume significant management time and resources and could have adverse effects on our business and operations. For instance, increased scrutiny by competition authorities may increase our costs of doing business or force us to change the way we conduct business or refrain from or otherwise alter the way we engage in certain activities. Additionally, we could suffer significant financial or reputational harm if we fail to properly identify and manage potential conflicts of interest, which exist or could exist any time we or any of our employees have or may have an interest in a transaction or engagement that is inconsistent with our clients’ interests. This could occur, for example, when we are providing services to multiple parties in connection with a transaction. We also provide services to advise and assist in satisfying all our clients’ needs from all our businesses, creating a greater potential for conflicts with advisory services.
Due to the broad scope of our businesses and our client base, we regularly address potential conflicts of interest, including, without limitation, situations where our services to a particular client or our own investments or other interests conflict, or are perceived to conflict, with the interests of another client. If these are not adequately identified and managed, this could then lead to failure or perceived failure to protect the client’s interests, with consequential regulatory and reputational risks, including litigation or enforcement actions that could adversely affect us and our operations. Identifying conflicts of interest may also prove particularly difficult as we continue to bring systems and information together and integrate newly acquired businesses. In addition, we may not be able to adequately address such conflicts of interest.
Insurance intermediaries have traditionally been remunerated by base commissions paid by insurance carriers in respect of insurance placements for clients, or by fees paid by clients. Intermediaries also obtain other revenue from insurance carriers. This revenue, when derived from carriers in their capacity as insurance markets (as opposed to as corporate clients of the
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intermediaries where they may be purchasing insurance or reinsurance or other non-market related services), is commonly known as market derived income (“MDI”). MDI is another example of an area in which potential conflicts of interest may arise. This revenue may be subject to scrutiny by various regulators under conflict of interest, anti-trust, unfair competition, conduct and anti-bribery laws and regulations. MDI takes a variety of forms, including volume- or profit-based contingent commissions, facilities administration charges, business development agreements, and fees for providing consulting services to carriers. While accepting MDI is a lawful and acceptable business practice, we cannot predict whether our position will result in regulatory or other scrutiny and our controls may not be fully effective.
Failure to protect our intellectual property rights, or allegations that we have infringed on the intellectual property rights of others, could harm our reputation, ability to compete effectively, and financial condition.
To protect our intellectual property rights, we rely on a combination of trademark laws, copyright laws, patent laws, trade secret protection, confidentiality agreements, and other contractual arrangements with our affiliates, employees, clients, strategic partners, and others, as well as internal policies and procedures regarding our management of intellectual property. However, the protective steps that we take may be inadequate to deter misappropriation of our proprietary information. In addition, we may be unable to detect the unauthorized use of, or take appropriate steps to enforce, our intellectual property rights. Further, we operate in many jurisdictions and effective trademark, copyright, patent, and trade secret protection may not be available or adequate in every country or jurisdiction in which we offer our services or employ our colleagues. Additionally, our competitors may develop products similar to our products that do not conflict with our related intellectual property rights. Failure to protect our intellectual property adequately could harm our reputation and affect our ability to compete effectively.
In addition, to protect or enforce our intellectual property rights, we may initiate litigation against third parties, such as infringement suits or interference proceedings. Third parties may assert intellectual property rights claims against us, which may be costly to defend, could require the payment of damages, and could limit our ability to use or offer certain technologies, products, or other intellectual property. Any intellectual property claims, with or without merit, could be expensive, take significant time and divert management’s attention from other business concerns. Successful challenges against us could require us to modify or discontinue our use of technology or business processes where such use is found to infringe or violate the rights of others, or require us to purchase licenses from third parties, any of which could adversely affect our business, financial condition, and operating results.
Operational Risks
Our results of operations have been adversely affected and could be materially adversely affected in the future by the COVID-19 global pandemic.
The COVID-19 global pandemic has created significant public health concerns and significant volatility, uncertainty, and economic disruption in every region where we operate.
A number of evolving factors related to the global pandemic and the post-pandemic recovery period may influence the duration, nature and extent of the impact on our business and financial results. Such factors include worldwide macroeconomic conditions, including interest rates, employment rates, consumer confidence and spending, gross domestic product, property values, and changes in client behavior, and foreign exchange rates in each of the markets in which we operate; business closures; changes in laws, regulations (including those changes that may provide for extended premium payment terms), and guidance; court decisions and litigation trends; a decline in business and the ability of counterparties to pay for our services on time or at all; an increased number of E&O claims in those areas impacted by the pandemic, as well as an increase in the incidence or severity of E&O claims against us and our market partners; our ability to sell and provide our services, including due to the impact of travel restrictions, lockdowns, quarantines, social distancing, and alternative work arrangements; the health of, and the effect of the pandemic on, our employees; political disruption; potential effects on our internal controls and risk mitigation processes, including those over financial reporting, as a result of changes in working environments for our employees and business partners; resurgences of spread; identification of new, more contagious variants of the virus; resulting “lockdowns,” government restrictions or recommendations; and uncertainties in vaccine manufacturing, accessibility and adoption.
In addition, the continuing COVID-19 pandemic may again create significant disruptions in the credit or financial markets, or impact our credit ratings, which could adversely affect our ability to access capital on favorable terms or at all.
Finally, the impact of the COVID-19 pandemic may heighten other risks discussed in this Annual Report on Form 10-K, which could adversely affect our business, financial condition, results of operations, cash flows, and stock price.
The economic and political conditions of the countries and regions in which we operate could have an adverse impact on our business, financial condition, operating results, liquidity, and prospects for growth.
Our operations in countries undergoing political change or experiencing economic instability are subject to uncertainty and risks that could materially adversely affect our business. These risks include, particularly in emerging markets, the possibility we would be subject to undeveloped or evolving legal systems, unstable governments and economies, and potential governmental actions affecting the flow of goods, services, and currency.
Furthermore, the U.K. formally withdrew from the E.U., commonly referred to as Brexit, and ratified a trade cooperation agreement governing its future relationship with the E.U. The agreement, which is being applied provisionally from January 1, 2021 until it is ratified by the European Parliament and the Council of the E.U., addresses trade, economic arrangements, law
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enforcement, judicial cooperation and a governance framework including procedures for dispute resolution, among other things. Because the agreement merely sets forth a framework in many respects and will require complex additional bilateral negotiations between the U.K. and the E.U. as both parties continue to work on the rules for implementation, significant political and economic uncertainty remains. We have significant operations and a substantial workforce within the country, and we enjoy certain benefits based on the U.K.’s membership in the E.U., and the lack of clarity around the future relationship between the U.K. and the E.U. creates uncertainty that may have a material impact on our business and operations. We may also be required to incur additional expense as we adapt to and create the ability to operate within the new political and regulatory environment.
Additionally, any development that has the effect of devaluing the euro or British pound could meaningfully reduce the value of our assets and reduce the usefulness of liquidity alternatives denominated in that currency such as our multicurrency U.S. credit facility. We also deposit some of our cash, including cash held in a fiduciary capacity, with certain European financial institutions. While we continuously monitor and manage exposures associated with those deposits, to the extent the uncertainty surrounding economic stability in Europe and the future viability of the euro suddenly and adversely impacts those financial institutions, some or all of those cash deposits could be at risk.
Our success depends on our ability to retain, attract and develop experienced and qualified personnel, including our senior management team and other professional personnel.
We depend, in material part, upon the members of our senior management team who possess extensive knowledge and a deep understanding of our business and our strategy, as well as the colleagues who are critical to developing and retaining client relationships. The unexpected loss of services of any of these senior leaders could have a disruptive effect adversely impacting our ability to manage our business effectively and execute our business strategy. Competition for experienced professional personnel is intense, and we are constantly working to retain, attract and develop these professionals. If we cannot successfully do so, our business, operating results, and financial condition could be adversely affected. While we have plans for key management succession and long-term compensation plans designed to retain our senior management team and critical colleagues, if our succession plans and retention programs do not operate effectively, our business could be adversely affected. We also are committed to diversity and inclusion and strive to maintain an equitable work environment that unlocks the full potential of all of our personnel. If we are unsuccessful in maintaining such a work environment, we could experience difficulty attracting and retaining personnel, which could have a negative impact on our business.
Our global operations expose us to various international risks that could adversely affect our business.
Our operations are conducted globally. Accordingly, we are subject to regulatory, legal, economic, and market risks associated with operating in, and sourcing from, foreign countries, including:
•difficulties in staffing and managing our foreign offices, including due to unexpected wage inflation or job turnover, and the increased travel, infrastructure, and legal and compliance costs and risks associated with multiple international locations;
•hyperinflation in certain foreign countries;
•conflicting regulations in the countries in which we do business;
•imposition of investment requirements or other restrictions by foreign governments;
•longer payment cycles;
•greater difficulties in collecting accounts receivable;
•insufficient demand for our services in foreign jurisdictions;
•our ability to execute effective and efficient cross-border sourcing of services on behalf of our clients;
•the reliance on or use of third parties to perform services on behalf of the Company;
•disparate tax regimes;
•restrictions on the import and export of technologies; and
•trade barriers.
The occurrence of natural or man-made disasters could result in declines in business and increases in claims that could adversely affect our financial condition and results of operations.
We are exposed to various risks arising out of natural disasters, including earthquakes, hurricanes, fires, floods, tornadoes, extreme weather, or other climate events; pandemic health events, and man-made disasters, including acts of terrorism, civil unrest, violence, military actions, and cyber-terrorism. The continued threat of terrorism and other events or disasters may cause significant volatility in global financial markets, and a natural or man-made disaster could trigger energy shortages, public health issues, or an economic downturn or instability in the areas directly or indirectly affected by the disaster. These
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consequences could, among other things, result in a decline in business and increased claims from those areas. They could also result in reduced underwriting capacity, making it more difficult for our professionals to place business. Disasters also could disrupt public and private infrastructure, including communications and financial services, which could disrupt our normal business operations.
A natural or man-made disaster also could disrupt the operations of our counterparties or result in increased prices for the products and services they provide to us. In addition, a disaster could adversely affect the value of the assets in our investment portfolio. Finally, a natural or man-made disaster could increase the incidence or severity of E&O claims against us.
Our inability to successfully recover should we experience a disaster or other business continuity problem could cause material financial loss, loss of human capital, regulatory actions, reputational harm, or legal liability.
Our operations are dependent upon our ability to protect our personnel, offices, and technology infrastructure against damage from business continuity events that could have a significant disruptive effect on our operations. Should we experience a local or regional disaster or other business continuity problem, such as a security incident or attack, a natural disaster, climate event, terrorist attack, pandemic, power loss, telecommunications failure, or other natural or man-made disaster, our continued success will depend, in part, on the availability of our personnel and office facilities, and the proper functioning of computer systems, telecommunications, and other related systems and operations. In events like these, while our operational size, the multiple locations from which we operate, and our existing back-up systems provide us with some degree of flexibility, we still can experience near-term operational challenges in particular areas of our operations. We could potentially lose access to key executives, personnel, or client data or experience material adverse interruptions to our operations or delivery of services to our clients in a disaster recovery scenario. A disaster on a significant scale or affecting certain of our key operating areas within or across regions, or our inability to successfully recover should we experience a disaster or other business continuity problem, could materially interrupt our business operations and cause material financial loss, loss of human capital, regulatory actions, reputational harm, damaged client relationships, or legal liability.
We rely on third parties to perform key functions of our business operations enabling our provision of services to our clients. These third parties may act in ways that could harm our business.
We rely on third parties, and in some cases subcontractors, to provide services, data, and information such as technology, information security, funds transfers, data processing, support functions, and administration that are critical to the operations of our business. These third parties include correspondents, agents and other brokerage and intermediaries, insurance markets, data providers, plan trustees, payroll service providers, benefits administrators, software and system vendors, health plan providers, investment managers, and providers of human resources, among others. As we do not fully control the actions of these third parties, we are subject to the risk that their decisions, actions, or inactions may adversely impact us and replacing these service providers could create significant delay and expense. A failure by third parties to comply with service level agreements or regulatory or legal requirements in a high quality and timely manner, particularly during periods of our peak demand for their services, could result in economic and reputational harm to us. In addition, we face risks as we transition from in-house functions to third- party support functions and providers that there may be disruptions in service or other unintended results that may adversely affect our business operations. These third parties face their own technology, operating, business, and economic risks, and any significant failures by them, including the improper use or disclosure of our confidential client, employee, or company information, could cause harm to our business and reputation. An interruption in or the cessation of service by any service provider as a result of systems failures, cybersecurity incidents, capacity constraints, financial difficulties, or for any other reason could disrupt our operations, impact our ability to offer certain products and services, and result in contractual or regulatory penalties, liability claims from clients, or employees, damage to our reputation, and harm to our business.
Our business is exposed to risks associated with the handling of client funds.
Certain of our businesses collect premiums from insureds and remits the premiums to the respective insurers. We also collect claims or refunds from insurers on behalf of insureds, which are then remitted to the insureds. Consequently, at any given time, we may be holding and managing funds of our clients. This function creates a risk of loss arising from, among other things, fraud by employees or third parties, execution of unauthorized transactions, errors relating to transaction processing, or other cybersecurity events or security breaches. We are also potentially at risk in the event the financial institution in which we hold these funds suffers any kind of insolvency or liquidity event. The occurrence of any of these types of events in connection with this function could cause us financial loss and reputational harm.
In connection with the implementation of our corporate strategies and initiatives, we face risks associated with, among others, the acquisition or disposition of businesses, the integration and development of acquired businesses, and the entry into new lines of business or products.
In pursuing our corporate strategy, we often acquire other businesses or dispose of or exit businesses we currently own and we routinely are actively engaged in the process of identifying, analyzing, and negotiating possible transactions. The success of this strategy is dependent upon our ability to identify appropriate acquisition and disposition targets, negotiate transactions on favorable terms, complete transactions and, in the case of acquisitions, successfully integrate them into our existing businesses and culture. If a proposed transaction is not consummated, the time and resources spent pursuing it could adversely result in missed opportunities to locate and acquire other businesses. If acquisitions are made, there can be no assurance that we will realize the anticipated benefits of such acquisitions, including, but not limited to, revenue growth, operational efficiencies, or expected synergies, and we could incur unexpected costs in connection with integration. If we dispose of or otherwise exit
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certain businesses, there can be no assurance that we will not incur certain disposition related charges, we will be able to reduce overhead related to the divested assets, or will realized the intended benefits of the disposition.
We may enter new lines of business or offer new products and services within existing lines of business either through acquisitions or through initiatives to generate organic revenue growth. These new lines of business, products, and services present the Company with additional risks, particularly in instances where the markets are new or not fully developed. Such risks include the investment of significant time and resources; the possibility that these efforts will be not be successful; the possibility that the marketplace does not accept our products or services or that we are unable to retain clients that adopt our new products or services; and the risk of new or additional liabilities associated with these efforts. In addition, many of the businesses that we acquire and develop will likely have significantly smaller scales of operations prior to the implementation of our growth strategy. If we are not able to manage the growing complexity of these businesses, including improving, refining, or revising our systems and operational practices, and enlarging the scale and scope of the businesses, our business may be adversely affected. Other risks include developing knowledge of and experience in the new business, product or service, integrating the acquired business into our systems and culture, recruiting and retaining experienced professionals, and developing and capitalizing on new relationships with experienced market participants. External factors, such as compliance with new or revised regulations, competitive alternatives, and shifting market preferences may also impact the successful implementation of a new line of business, products, or services. Failure to manage these risks in the acquisition or development of new businesses could materially and adversely affect our business, results of operations, and financial condition.
We are subject to various risks and uncertainties in connection with the sale of the Divested Business.
On May 1, 2017, the Company completed the sale of the benefits administration and business process outsourcing business (the “Divested Business) to an entity controlled by affiliates of The Blackstone Group L.P. (the “Buyer”). This transaction carries inherent risks, including the risk that we will not earn the $500 million of additional consideration or otherwise realize the intended value of the transaction.
Risks Related to Technology, Cybersecurity, and Data Protection
We rely on complex information technology systems and networks to operate our business. Any significant system or network disruption due to a breach in the security of our information technology systems could have a negative impact on our reputation, operations, sales, and operating results.
We rely on the efficient, uninterrupted, and secure operation of complex information technology systems and networks, some of which are within the Company and some of which are outsourced to third parties. All information technology systems are potentially vulnerable to damage or interruption from a variety of sources, including but not limited to cyber-attacks, computer viruses, security breaches, and unauthorized access or improper actions by insiders or employees. We are at risk of attack by a growing list of adversaries through new and increasingly sophisticated methods of attack, including methods that take advantage of remote work scenarios due to COVID-19. Because the techniques used to obtain unauthorized access or sabotage systems change frequently, we may be unable to anticipate these techniques, implement adequate preventative measures, or detect and respond quickly enough in the event of an incident or attack. We regularly experience social engineering attempts, attacks to our systems and networks and have from time to time experienced cybersecurity incidents, such as computer viruses, unauthorized parties gaining access to our information technology systems, data loss via malicious and non-malicious methods, and similar incidents, which to date have not had a material impact on our business. If we are unable to efficiently and effectively maintain and upgrade our system safeguards, we may incur unexpected costs and certain of our systems may become more vulnerable to unauthorized access. Problems with the information technology systems of vendors, including breakdowns or other disruptions in communication services provided by a vendor, failure of a vendor to handle current or higher volumes, difficulties in the migration of services or data to third parties or the cloud hosted by third parties, cyber-attacks, and security breaches could adversely affect our ability to deliver products and services to customers and otherwise conduct business. Additionally, we are a global and acquisitive organization and we therefore might not adequately identify weaknesses in certain of our information systems, including those of targets we acquire, which could expose us to unexpected liabilities and fines or make our own systems more vulnerable to attack. These types of incidents affecting us or our third-party vendors could result in intellectual property or other confidential information being lost or stolen, including client or employee personal information or company data.
We have implemented various measures to manage our risks related to system and network security and disruptions, but a security breach or a significant or extended disruption in the functioning of our information technology systems could damage our reputation, cause us to lose clients, adversely impact our operations, sales, and operating results, and require us to incur significant expense and divert resources to address and remediate or otherwise resolve such issues. Additionally, in order to maintain the level of security, service, and reliability that our clients require, we may be required to make significant additional investments in our information technology system.
Improper disclosure of confidential, personal, or proprietary data could result in regulatory scrutiny, legal liability, or harm to our reputation.
One of our significant responsibilities is to maintain the security and privacy of our employees’ and clients’ confidential and proprietary information, including confidential information about our clients’ and employees’ compensation, medical information, and other personally identifiable information. We maintain policies, procedures, and technological safeguards designed to protect the security and privacy of this information. Nonetheless, we cannot eliminate the risk of human error,
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employee or vendor malfeasance, or cyber-attacks that could result in improper access to or disclosure of confidential, personal, or proprietary information. Such access or disclosure could harm our reputation and subject us to liability under our contracts and laws and regulations that protect personal data, resulting in increased costs, fines, loss of revenue, and loss of clients. The release of confidential information as a result of a security breach could also lead to litigation or other proceedings against us by affected individuals or business partners, or by regulators, and the outcome of such proceedings, which could include penalties or fines, could have a significant negative impact on our business.
In many jurisdictions, including in the E.U. and the U.S., we are subject to laws and regulations relating to the collection, use, retention, security, and transfer of this information. These laws and regulations are frequently changing and are becoming increasingly complex and sometimes conflict among the various jurisdictions and countries in which we provide services both in terms of substance and in terms of enforceability. This makes compliance challenging and expensive. Additionally, certain jurisdictions’ regulations include notice provisions that may require us to inform affected clients or employees in the event of a breach of confidential information before we fully understand or appreciate the extent of the breach. These notice provisions present operational challenges and related risk. In particular, in 2020 there have been a number of new privacy laws around the globe including Brazil, California, South Africa and Dubai. We have had to implement new requirements set out in these laws within our business before the effective date causing distraction from other aspects of our business. Additionally the US Privacy Shield was invalidated by the EU causing significant uncertainty for business transferring personal data from the EU to the US. New guidance issued to firms will require time to implement and may require significant effort to review and effect applicable changes to IT systems and transfer methods. Non-compliance with new and existing laws could result in proceedings against us by governmental entities or others and additional costs in connection therewith. We expect additional jurisdictions to continue to adopt new privacy regulations and there to be amendments to existing regulations as governments continue to legislate in respect of personal data. We have and will continue to incur expenses and devote resources to bring our practices into compliance with these regulations and future regulations. Our failure to comply with or successfully implement processes in response to changing regulatory requirements in this area could result in legal liability, result in proceedings or fines against us by governmental entities or others, or impair our reputation in the marketplace. Further, regulatory initiatives in the area of data protection are more frequently including provisions allowing authorities to impose substantial fines and penalties, and therefore, failure to comply could also have a significant financial impact.
Our business performance and growth plans could be negatively affected if we are not able to develop and implement technology-based solutions to support our business operations or if we are not able to effectively drive value for our clients through innovation and technology-based solutions.
Our success depends, in part, on our ability to enhance and implement the technology systems necessary to operate our businesses and to achieve intended efficiencies and improvements. We may not be successful in anticipating or responding to rapid and continuing changes in technology, industry standards and client preferences. The effort to gain technological expertise, develop new technologies in our business, and achieve internal efficiencies through technology require us to incur significant expenses.
We also make investments in technology-based solutions, including data and analytics solutions, for our clients. If we cannot innovate as quickly as our competitors, if our competitors develop more cost-effective technologies, or if our ideas are not accepted in the marketplace, it could have a material adverse effect on our ability to obtain and complete client engagements. For example, we have invested significantly in the development of our proprietary data and analytics tools including repositories of global insurance and reinsurance placement information, which we use to drive results for our clients in the insurance and reinsurance placement process. Our competitors are developing competing data and analytics tools, and their success in this space may impact our ability to differentiate our services to our clients through the use of unique technological solutions. Innovations in software, cloud computing, data and analytics or other technologies that alter how our services are delivered could significantly undermine our investment in the business if we are slow to innovate or unable to take advantage of these developments.
Risks Related to the Combination
The Combination is subject to customary closing conditions, including conditions related to regulatory approvals, and may not be completed on a timely basis, or at all, or may be completed on a basis that has a material impact on the value of the combined company.
The closing of the pending combination of the Combination is subject to a number of customary conditions, and there can be no assurance that the conditions to the closing of the Combination will be satisfied or waived (to the extent applicable). The failure to satisfy the required conditions could delay the closing of the Combination for a significant period of time or prevent the closing of the Combination from occurring at all. These closing conditions include, among others, the approval of the scheme by the Irish High Court and certain antitrust related clearances, including under the Hart–Scott–Rodino Antitrust Improvements Act (the “HSR Act”), the European Commission Merger Regulation and the antitrust laws of the other required antitrust jurisdictions.
The governmental agencies from which the parties will seek certain approvals related to these conditions have broad discretion in administering the applicable governing regulations. As a condition to their approval of the Combination, agencies may impose requirements, limitations or costs or require divestitures or place restrictions on the conduct of the combined company’s business after the closing of the Combination. Such requirements, limitations, costs or restrictions could delay or
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prevent the closing of the Combination or have a material adverse effect on the combined company’s business and results of operations following the closing of the Combination.
In addition, the closing conditions include other legal and regulatory conditions, such as (i) the sanction by the Irish High Court of the scheme and the delivery of the court order to the Irish Registrar of Companies, (ii) the approval by the NYSE of the listing of all of our Class A ordinary shares to be issued in connection with the scheme and (iii) the absence of any law or order that restrains, enjoins, makes illegal or otherwise prohibits the closing of the Combination.
The Combination is also subject to other customary closing conditions, including: (i) the Business Combination Agreement not having been terminated in accordance with its terms; (ii) the accuracy of each party’s representations and warranties made in the Business Combination Agreement, subject to specified materiality standards; (iii) the absence of a material adverse effect with respect to each party since March 9, 2020; and (iv) the performance and compliance by each party of all of its obligations and compliance with all of its covenants under the Business Combination Agreement in all material respects. There can be no assurance that the conditions to the closing of the Combination will be satisfied or waived or that the Combination will be completed within the expected time frame, or at all.
In addition, if the Combination is not completed by March 9, 2021 (or June 9, 2021 or September 9, 2021, if extended under the terms of the Business Combination Agreement, if applicable, or such earlier date as may be specified by the Irish Takeover Panel), either we or WTW may choose not to proceed with the Combination. The parties can mutually decide to terminate the Business Combination Agreement at any time.
Failure to close the Combination could negatively impact our share price and future business and financial results.
If the Combination is not completed for any reason, our ongoing business may be adversely affected and, without realizing any of the potential benefits of having closed the Combination, we will be subject to a number of risks, including the following:
•we will be required to pay certain costs and expenses relating to the Combination;
•if the Business Combination Agreement is terminated under specified circumstances, we may be obligated to reimburse certain Combination expenses of WTW or, if terminated under other circumstances related to a failure to obtain the required antitrust clearances, pay to WTW a termination fee equal to $1 billion;
•we may experience negative reactions from the financial markets, including negative impacts on the market price of our securities;
•the manner in which clients, vendors, business partners and other third parties perceive us may be negatively impacted, which in turn could affect our ability to compete for new business or to obtain renewals in the marketplace;
•matters relating to the Combination (including integration planning) may require substantial commitments of time and resources by management, which could otherwise have been devoted to other opportunities that may have been beneficial to us;
•the Business Combination Agreement restricts us, without WTW’s consent and subject to certain exceptions, from making certain acquisitions and taking other specified actions until the Combination occurs or the Business Combination Agreement terminates. These restrictions may prevent us from pursuing otherwise attractive business opportunities and making other business changes to our business that may arise prior to the closing of the Combination or the termination of the Business Combination Agreement; and
•we could be subject to litigation related to any failure to close the Combination or related to any enforcement proceeding commenced against us to perform our obligations under the Business Combination Agreement.
If the Combination does not close, these risks may materialize and may adversely affect our business, financial results and share price.
While the Combination is pending, we are subject to business uncertainties related to our relationships with employees, clients and suppliers, which could adversely affect our business and operations. These uncertainties could also adversely affect the combined company following the Combination.
Uncertainty about the effect of the Combination on employees, clients and suppliers may have an adverse effect on us and, consequently, on the combined company. These uncertainties may impair our ability to attract, retain and motivate key personnel until the closing of the Combination and for a period of time thereafter, and could cause clients, suppliers and others who deal with us to seek to delay or defer business decisions, to change or terminate existing business relationships with us, or for potential clients to choose other partners instead of us or to take other actions as a result of the Combination that could negatively impact the combined company’s and/or our revenues, earnings, cash flows and the market price of our securities. Employee retention may be particularly challenging during the pendency of the Combination because employees may experience uncertainty about their future roles with the combined company. If, despite our retention efforts, key employees
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depart because of issues relating to the uncertainty and difficulty of integration or a desire not to remain with the combined company, the combined company’s business could be harmed and its ability to realize the anticipated benefits of the Combination could be adversely affected. Further, uncertainty around the timing of the closing may heighten risk of employee attrition
If completed, the Combination may not achieve its intended results.
We entered into the Business Combination Agreement with the expectation that the Combination would result in various benefits, including, among other things, synergies at the combined company, a comprehensive and more innovative product portfolio, diversified growth profile and broad geographic reach. Achieving the anticipated benefits of the Combination is subject to a number of uncertainties, including whether our and WTW’s businesses can be integrated in an efficient and effective manner. Failure to achieve, a delay in achieving, or an increase in the costs to achieve, these anticipated benefits, in whole or in part, could result in increased costs or decreases in expected revenues and could adversely affect the combined company’s future business, financial condition, operating results and cash flows. Additionally, if any governmental agencies, in connection with the Combination, require divestitures or place restrictions on the conduct of the combined company’s business after the closing of the Combination, such requirements or restrictions could reduce the anticipated benefits of the Combination.
We and WTW may be unable to successfully integrate their operations. Failure to successfully integrate our and WTW’s businesses in the expected timeframe may adversely affect the future results of the combined company.
Our and WTW’s ability to realize the anticipated benefits of the Combination will depend, to a large extent, on the ability to integrate our and WTW’s business. The combination of two independent businesses is a complex, costly and time-consuming process. As a result, significant management attention and resources will be devoted to integrating our and WTW’s business practices and operations. The integration process may disrupt the businesses and, if implemented ineffectively, would preclude realization of the full expected benefits. A failure to meet the challenges involved in integrating the two businesses and to realize the anticipated benefits of the Combination could adversely affect the combined company’s results of operations.
In addition, the overall integration of the businesses may result in material unanticipated problems, expenses, liabilities, competitive responses, loss of client relationships and diversion of management’s attention. The difficulties of combining the operations of the companies include, among others: the diversion of management attention to integration matters; difficulties in achieving anticipated cost savings, synergies, business opportunities and growth prospects from combining the businesses; difficulties in the integration of operations and systems; unanticipated costs, delays and other hardships to integration efforts, including any such costs, delays or hardships, caused by pandemic, epidemic or outbreak of an infectious disease, including COVID-19 and the resulting travel and operations restrictions; difficulties in the assimilation of employees and culture; difficulties in managing the expanded operations of a larger and more complex company; challenges in retaining existing clients and obtaining new clients; and challenges in attracting and retaining key personnel.
Many of these factors will be outside of our control and any one of them could result in increased costs, decreases in expected revenues and diversion of management’s time and attention, which could materially impact the business, financial condition and results of operations of the combined company. In addition, even if the operations of our and WTW’s businesses are integrated successfully, the full benefits of the Combination, including the synergies, cost savings or sales or growth opportunities that are expected, may not be realized within the anticipated time frame or at all. Further, additional unanticipated costs may be incurred in the integration of our and WTW’s businesses. All of these factors could decrease or delay the expected accretive effect of the Combination and negatively impact the combined company’s results of operations.
We have incurred and will incur substantial Combination fees and costs in connection with the Combination.
We have incurred and expect to incur a number of non-recurring substantial Combination-related costs associated with the closing of the Combination, combining the operations of the two organizations and achieving desired synergies. These fees and costs will be substantial, and a portion of them will be incurred regardless of whether the Combination closes. Non-recurring Combination costs include, but are not limited to, fees paid to legal, financial and accounting advisors, retention, severance, change in control and other integration-related costs, filing fees and printing costs.
Additional unanticipated costs may be incurred in connection with the closing and the integration of our and WTW’s businesses. There can be no assurance that the elimination of certain duplicative costs, as well as the realization of other efficiencies related to the integration of the two businesses, will offset the incremental Combination-related costs over time. Thus, any net benefit may not be achieved in the near term, the long term or at all, and these costs could adversely affect our financial conditions and results of operation prior to the closing and of the combined company following the closing.
The global effective tax rate that will apply to the combined group subsequent to the Combination is uncertain and may vary from expectations.
There can be no assurance that closing of the Combination pursuant to the Business Combination Agreement, will allow the combined group to maintain any particular global effective corporate tax rate. No assurances can be given as to what the
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combined group’s global effective tax rate will be after the closing of the Combination because of, among other things, uncertainty regarding the jurisdictions in which the combined group will derive income and the amounts derived thereof, uncertainty regarding the ability and the time necessary to integrate business operations and entities, and uncertainty regarding the tax policies of the jurisdictions in which it will operate. As a result, the combined group’s actual global effective tax rate may vary from expectations following the Combination and that variance may be material.
Litigation filed against WTW and/or Aon could prevent or delay the completion of the transaction or result in the payment of damages following completion of the transaction.
WTW, Aon and members of the WTW Board may in the future be parties, among others, to various claims and litigation related to the Business Combination Agreement and the transaction. The results of complex legal proceedings are difficult to predict, and could delay or prevent the transaction from being completed in a timely manner, and could result in substantial costs to Aon and WTW, including, but not limited to, costs associated with the indemnification of their respective directors and officers.
One of the conditions to the closing of the transaction is that no order (whether temporary or permanent) has been issued, promulgated, made, rendered or entered into by any court or other tribunal of competent jurisdiction which restrains, enjoins, makes illegal or otherwise prohibits the consummation of the transaction (excluding certain laws and orders unrelated to the required antitrust clearances and the required regulatory clearances). Consequently, if plaintiffs are successful in obtaining an injunction prohibiting WTW and Aon from completing the transaction on the terms contemplated by the Business Combination Agreement, such an injunction may delay the completion of the transaction in the expected timeframe, or may prevent the transaction from being completed altogether.
Risks Related to Being an Irish-incorporated Company
We are incorporated in Ireland, and Irish law differs from the laws in effect in the U.S. and may afford less protection to holders of our securities.
It may not be possible to enforce court judgments obtained in the U.S. against us in Ireland, based on the civil liability provisions of the U.S. federal or state securities laws. In addition, there is some uncertainty as to whether the courts of Ireland would recognize or enforce judgments of U.S. courts obtained against us or our directors or officers based on the civil liabilities provisions of the U.S. federal or state securities laws or hear actions against us or those persons based on those laws. We have been advised that the U.S. currently does not have a treaty with Ireland providing for the reciprocal recognition and enforcement of judgments in civil and commercial matters. Therefore, a final judgment for the payment of money rendered by any U.S. federal or state court based on civil liability, whether or not based solely on U.S. federal or state securities laws, would not automatically be enforceable in Ireland.
As an Irish company, we are governed by the Irish Companies Act, which differs in some material respects from laws generally applicable to U.S. corporations and shareholders, including, among others, differences relating to interested director and officer transactions and shareholder lawsuits. Likewise, the duties of directors and officers of an Irish company generally are owed to the company only. Shareholders of Irish companies generally do not have a personal right of action against directors or officers of the company and may exercise such rights of action on behalf of the company only in limited circumstances. Accordingly, holders of our securities may have more difficulty protecting their interests than would holders of securities of a corporation incorporated in a jurisdiction of the U.S.
In addition, depending on the circumstances, the acquisition, ownership and/or disposition of our ordinary shares may subject shareholders to different or additional tax consequences under Irish law including, but not limited to, Irish stamp duty, dividend withholding tax and capital acquisitions tax.
As an Irish public limited company, certain capital structure decisions regarding the Company will require the approval of shareholders, which may limit the Company’s flexibility to manage its capital structure.
Irish law generally provides that a board of directors may allot and issue shares (or rights to subscribe for or convert into shares) if authorized to do so by a company’s constitution or by an ordinary resolution of shareholders. Such authorization may be granted in respect of up to the entirety of a company’s authorized but unissued share capital and for a maximum period of five years, at which point it must be renewed by another ordinary resolution. The Company’s constitution authorizes our directors to allot shares up to the maximum of the Company’s authorized but unissued share capital for a period of five years from March 31, 2020. This authorization will need to be renewed by ordinary resolution upon its expiration and at periodic intervals thereafter. Under Irish law, an allotment authority may be given for up to five years at each renewal, but governance considerations may result in renewals for shorter periods or in respect of less than the maximum permitted number of shares being sought or approved.
Irish law also generally provides shareholders with statutory pre-emption rights when new shares are issued for cash. However, it is possible for such statutory pre-emption rights to be dis-applied in a company’s constitution or by a special resolution of shareholders. Such dis-application of pre-emption rights may be given in respect of up to the entirety of a
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company’s authorized but unissued share capital and for a maximum period of five years, at which point it must be renewed by another special resolution. The Company’s constitution dis-applies statutory pre-emption rights up to the maximum of the Company’s authorized but unissued share capital for a period of five years from March 31, 2020. This dis-application will need to be renewed by special resolution upon its expiration and at periodic intervals thereafter. Under Irish law, a dis-application of statutory pre-emption rights may be given for up to five years at each renewal, but governance considerations may result in renewals for shorter periods or in respect of less than the maximum permitted number of unissued shares being sought or approved.
Irish law requires us to have available “distributable profits” to pay dividends to shareholder and generally to make share repurchases and redemptions
Under Irish law, we may only pay dividends and, generally, make share repurchases and redemptions from distributable profits. Distributable profits may be created through the earnings of the Company or other methods (including certain intra-group reorganizations involving the capitalization of the Company’s un-distributable profits and their subsequent reduction). While it is our intention to maintain a sufficient level of distributable profits in order to pay dividends on our ordinary shares and make share repurchases, there is no assurance that the Company will maintain the necessary level of distributable profits to do so.

Item 1B.    Unresolved Staff Comments
None.

Item 2.    Properties
We have offices in various locations throughout the world. Substantially all of our offices are located in leased premises. We maintain our corporate headquarters at Metropolitan Building, James Joyce Street, Dublin 1, Ireland, where we occupy approximately 43,000 square feet of space under an operating lease agreement that expires in 2032. The following are additional significant leased properties, along with the occupied square footage and expiration.

Property:	Occupied
Square Footage		Lease
Expiration Dates	
	
200 E. Randolph Street, Chicago, Illinois	391,000		2028	
4 Overlook Point, Lincolnshire, Illinois	242,000		2024	
165 Broadway, New York, New York	237,000		2028	
122 Leadenhall Street, London, England	195,000		2034	
As leases expire, we do not anticipate difficulty in negotiating renewals or finding other satisfactory space if the premise becomes unavailable. We believe that the facilities we currently occupy are adequate for the purposes for which they are being used and are well maintained. In certain circumstances, we may have unused space and may seek to sublet such space to third parties, depending upon the demands for office space in the locations involved. Due to COVID-19, the vast majority of colleagues are working remotely. We will reoccupy our remaining offices as local mandates are lifted and once protocols are in place to ensure a safe work environment. See Note 9 “Lease Commitments” of the Notes to Consolidated Financial Statements in Part II, Item 8 of this report for information with respect to our lease commitments as of December 31, 2020.

Item 3.    Legal Proceedings
We hereby incorporate by reference Note 16 “Claims, Lawsuits, and Other Contingencies” of the Notes to Consolidated Financial Statements in Part II, Item 8 of this report.

Item 4.    Mine Safety Disclosure
Not applicable.
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Information about our Executive Officers
The executive officers of Aon, as of February 19, 2021 unless otherwise noted, their business experience during a period of the last five years or longer, and their ages and positions held are set forth below.

Name		Age		Position	
Eric Andersen		56		President. Mr. Andersen joined Aon in 1997 upon the completion of the acquisition of Minet. Mr. Andersen has served in a variety of roles during his more than 20 year career at Aon, including as Chief Executive Officer of Aon Risk Solutions Americas from 2011 to 2013, and Chief Executive Officer of Aon Benfield from September 2013 to May 2018. He was named an Executive Officer in February 2017.	
Gregory C. Case		58		Chief Executive Officer. Mr. Case became Chief Executive Officer of Aon in April 2005. He also served as Aon’s President from April 2005 to May 2018. Prior to joining Aon, Mr. Case was a partner with McKinsey & Company, a global management consulting firm, for 17 years, most recently serving as head of the Financial Services Practice. He previously was responsible for McKinsey’s Global Insurance Practice and was a member of McKinsey’s governing Shareholders’ Committee. Prior to joining McKinsey, Mr. Case worked for the investment banking firm of Piper, Jaffray and Hopwood and the Federal Reserve Bank of Kansas City.	
Christa Davies		49		Chief Financial Officer. Ms. Davies became Executive Vice President - Global Finance in November 2007. In March 2008, Ms. Davies assumed the additional role of Chief Financial Officer. Prior to joining Aon, Ms. Davies served for 5 years in various capacities at Microsoft Corporation, an international software company, most recently serving as Chief Financial Officer of the Platform and Services Division. Before joining Microsoft in 2002, Ms. Davies served at ninemsn, an Australian joint venture with Microsoft.	
Anthony Goland		61		Chief Innovation Officer. Mr. Goland joined Aon in September 2015 as Chief Human Resources Officer and served in that position through October 2018. Prior to joining Aon, Mr. Goland spent 30 years at McKinsey & Company, where he was a leader of the firm’s financial services, financial inclusion, and organization practices. Prior to McKinsey, he had experience with J.P. Morgan and IBM, and before that he volunteered and served as a Sergeant in the U.S. Army.	
Michael Neller		42		Chief Accounting Officer and Global Controller. Mr. Neller joined Aon in August 2011 as its Vice President, Technical Accounting and Policy. From December 2011 to February 2018, Mr. Neller served as Aon’s Deputy Global Controller. In this role, he was responsible for Aon’s Latin America and North America regions, as well as global accounting policy, corporate accounting, and external reporting. Before joining Aon, Mr. Neller served from July 2009 to August 2011 as a Senior Manager of KPMG LLP, an international public accounting firm, in its Department of Professional Practice (National Office). He was named Senior Vice President and Global Controller in February 2018.	
Lisa Stevens		50		Chief People Officer. Ms. Stevens joined Aon in December 2018 as Global Executive Vice President and was named as Chief People Officer in October 2019. Prior to joining Aon, Ms. Stevens held a variety of roles during her 29-year career at Wells Fargo, most recently as Executive Vice President where she led the Western Region for the Community Bank.	
Andy Weitz		44		Global Chief Marketing Officer. Mr. Weitz joined Aon in 2014 as Senior Vice President for Global Marketing and Communications. Before joining Aon, Mr. Weitz was President and CEO of the U.S. region for Hill + Knowlton Strategies, a global strategic communications consultancy. Prior to Hill + Knowlton, Mr. Weitz worked at Marsh, Inc., a global insurance brokerage, and served in various roles at Trilogy, Inc. a software company.	
Darren Zeidel		49		General Counsel and Company Secretary. Mr. Zeidel was named General Counsel and Company Secretary in July 2019. Prior to this Mr. Zeidel held several leadership roles with Aon, including as Deputy General Counsel immediately prior to his appointment; Global Chief Counsel - Corporate, Retirement & Investment and Health Exchanges from 2017 to 2019; and Global Chief Counsel of Aon Hewitt upon joining Aon in 2012 to 2017. Before this Mr. Zeidel worked for Honeywell, where he held business segment general counsel roles in the aerospace strategic business unit and at Honeywell UOP LLC. Mr. Zeidel began his career as an Associate in the Mergers and Acquisitions group in the New York office of Skadden, Arps, Slate, Meagher & Flom, LLP.	
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PART II

Item 5.    Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities
Our Class A Ordinary Shares, $0.01 nominal value per share, are traded on the NYSE under the trading symbol AON.
On February 18, 2021, the last reported sale price of our ordinary shares as reported by the NYSE was $227.26 per share. We have approximately 375 holders of record of our Class A Ordinary Shares as of February 18, 2021.
The following information relates to the repurchases of equity securities by Aon or any affiliated purchaser during any month within the fourth quarter of the fiscal year covered by this report:

Period		Total Number of Shares Purchased		Average Price Paid per Share (1)		Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs (2)		Maximum Dollar Value of Shares that May Yet Be Purchased Under the Plans or Programs (1) (2)	
10/1/20 – 10/31/20		704,343 			$	205.51 			704,343 			$	918,034,066 		
11/1/20 – 11/30/20		1,047,119 			$	199.55 			1,047,119 			$	5,709,085,686 		
12/1/20 – 12/31/20		2,142,958 			$	208.25 			2,142,958 			$	5,262,824,022 		
		3,894,420 			$	205.41 			3,894,420 			$	5,262,824,022 		
(1)Does not include commissions or other costs paid to repurchase shares.
(2)The Repurchase Program was established in April 2012 with $5.0 billion in authorized repurchases, and was increased by $5.0 billion in authorized repurchases in each of November 2014, June 2017, and November 2020 for a total of $20.0 billion in repurchase authorizations.
Information relating to the compensation plans under which equity securities of Aon are authorized for issuance is set forth under Part III, Item 12 “Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters” of this report and is incorporated herein by reference.
We did not make any unregistered sales of equity in 2020.
In connection with the Ireland Reorganization, the Class A ordinary shares of Aon Global Limited were cancelled and the holders thereof were issued an aggregate of approximately 231 million Class A ordinary shares of Aon plc. The terms and conditions of the issuance were sanctioned by the High Court of Justice in England and Wales after a hearing upon the fairness thereof at which all shareholders of Aon Global Limited had a right to appear and of which adequate notice had been given. The issuance was exempt from the registration requirements of the Securities Act of 1933, as amended, by virtue of Section 3(a)(10) thereof.

Item 6.    Selected Financial Data
Not applicable.
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Item 7.    Management’s Discussion and Analysis of Financial Condition and Results of Operations

EXECUTIVE SUMMARY OF 2020 FINANCIAL RESULTS
Aon is a leading global professional services firm providing a broad range of risk, retirement, and health solutions underpinned by proprietary data and analytics. Management continues to lead its set of initiatives designed to strengthen Aon and unite the firm with one portfolio of capability enabled by proprietary data and analytics and one operating model to deliver additional insight, connectivity, and efficiency.
Financial Results
The following is a summary of our 2020 financial results from continuing operations:
•Revenue increased $53 million, or 0%, to $11,066 million in 2020 compared to 2019, reflecting 1% organic revenue growth, offset by a 1% unfavorable impact from divestitures, net of acquisitions. Organic revenue growth for the year was driven by strength in the core portions of the business, partially offset by a decline in the more discretionary portions.
•Operating expenses decreased $559 million, or 6%, to $8,285 million in 2020 compared to 2019 due primarily to a $451 million decrease in restructuring charges, a $138 million decrease from accelerated amortization related to certain tradenames that were fully amortized in the second quarter, expense discipline in an effort to proactively manage liquidity due to uncertainties surrounding COVID-19 and its impact on the Company, including lower travel and entertainment expense, and a $42 million favorable impact from translating prior year period results at current period foreign exchange rates (“foreign currency translation”), partially offset by $123 million of transaction costs related to the pending combination with WTW and a $37 million increase in expenses related to acquisitions, net of divestitures.
•Operating margin increased to 25.1% in 2020 from 19.7% in 2019. The increase in operating margin from the prior year is primarily driven by organic revenue growth of 1% and a decrease in operating expenses as listed above.
•Due to the factors set forth above, net income from continuing operations was $2,017 million in 2020, an increase of $443 million, or 28%, from 2019.
•Diluted earnings per share from continuing operations was $8.45 per share during the twelve months of 2020 compared to $6.37 per share for the prior year period.
•Cash flows provided by operating activities was $2,783 million in 2020, an increase of $948 million, or 52%, from $1,835 million in 2019, primarily due to working capital improvements, including improved collections and actions taken to proactively manage liquidity, a $288 million decrease in restructuring cash outlays, and strong operational improvement. The prior year period included approximately $130 million of net cash payments related to legacy litigation.
We focus on four key non-GAAP metrics that we communicate to shareholders: organic revenue growth (decline), adjusted operating margins, adjusted diluted earnings per share, and free cash flows. These non-GAAP metrics should be viewed in addition to, not instead of, our Consolidated Financial Statements and Notes thereto (the “Consolidated Financial Statements”). The following is our measure of performance against these four metrics from continuing operations for 2020:
•Organic revenue growth (decline), a non-GAAP measure defined under the caption “Review of Consolidated Results — Organic Revenue Growth (Decline),” was 1% in 2020, compared to 6% organic growth in the prior year. Organic revenue growth was driven by strength in the core portions of our business, partially offset by a decline in the more discretionary portions.
•Adjusted operating margin, a non-GAAP measure defined under the caption “Review of Consolidated Results — Adjusted Operating Margin,” was 28.5% in 2020, compared to 27.5% in the prior year. The increase in adjusted operating margin primarily reflects expense discipline, including lower travel and entertainment expense, increased operating leverage across the portfolio, and 1% organic revenue growth, partially offset by a $47 million decrease in fiduciary investment income and an unfavorable impact from foreign currency translation of $12 million.
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•Adjusted diluted earnings per share from continuing operations, a non-GAAP measure defined under the caption “Review of Consolidated Results — Adjusted Diluted Earnings per Share,” was $9.81 per share in 2020, an increase of $0.64 per share, or 7%, from $9.17 per share in 2019. The increase in adjusted diluted earnings per share primarily reflects strong operational performance and effective capital management, highlighted by $1.8 billion of share repurchase during 2020, partially offset by an unfavorable impact from foreign currency translation.
•Free cash flow, a non-GAAP measure defined under the caption “Review of Consolidated Results — Free Cash Flow,” was $2,642 million in 2020, an increase of $1,032 million, or 64%, from $1,610 million in 2019, driven by an increase of $948 million in cash flows from operations and a $84 million decrease in capital expenditures. The prior year included $75 million of capital expenditures related to the restructuring program.
IRELAND REORGANIZATION
For a description of the Ireland Reorganization, see Part I, Item 1. “Business - Ireland Reorganization” in this report.
BUSINESS COMBINATION AGREEMENT
On March 9, 2020, Aon and WTW, entered into a Business Combination Agreement with respect to a combination of the parties. At the effective date of the Combination, WTW shareholders will be entitled to receive 1.08 newly issued Class A ordinary shares of Aon in exchange for each ordinary share of WTW held by such holders. The Combination is subject to Irish Takeover Rules. The Business Combination Agreement contains certain operating covenants relating to the conduct of business of both parties in the interim period until the transaction is completed. These covenants require both parties to operate their respective businesses in all material respects in the ordinary course of business consistent with past practice. In addition, these covenants restrict each party from engaging in certain actions unless a party obtains the prior written consent of the other party. These actions relate to, among other things, authorizing or paying dividends above a specified rate; issuing or authorizing for issuance additional securities; salary, benefits or other compensation and employment-related matters; capital management, debt and liquidity matters; engaging in mergers, acquisitions and dispositions; entering into or materially modifying material agreements; entering into material litigation-related settlements; and making other corporate, tax and accounting changes. The parties’ respective shareholders approved the Combination on August 26, 2020. On October 30, 2020, Aon and WTW amended the Business Combination Agreement to provide that, at the effective date of the transaction, there will be 12 members of Aon’s Board of Directors, including one director mutually agreed by the parties.
The parties continue to work with regulators, including the Antitrust Division of the U.S. Department of Justice (which, as previously disclosed, has delivered a “Second Request” pursuant to the HSR Act) and the European Commission (which, as previously disclosed, has initiated a Phase II review of the Combination) to obtain the required approvals to close the Combination. Aon expects to close the Combination in the first half of 2021, subject to regulatory approval and customary closing conditions.
RECENT DEVELOPMENTS
The outbreak of the coronavirus, COVID-19, was declared by the World Health Organization to be a pandemic and has continued to spread across the globe, impacting almost all countries, in varying degrees, creating significant public health concerns, and significant volatility, uncertainty and economic disruption in every region in which we operate. While countries are in various stages of business and travel restrictions to address the COVID-19 pandemic, as well as related re-openings, these policies have impacted and will continue to impact worldwide economic activity and may continue to adversely affect our business. We continue to closely monitor the situation and our business, liquidity, and capital planning initiatives. We continue to be fully operational and continue to reoccupy certain offices in phases, where deemed appropriate and in compliance with governmental restrictions considering the impact on health and safety of our colleagues, their families, and our clients. For other areas where restrictions remain in place or where we have started to see a resurgence of COVID-19, we are closely monitoring the situation and continuously reevaluating our plan to return to the workplace. We continue to deploy business continuity protocols to facilitate remote working capabilities to ensure the health and safety of our colleagues and to comply with public health and travel guidelines and restrictions.
As the situation continues to evolve, and the scale and duration of disruption cannot be predicted, it is not possible to quantify or estimate the full impact that COVID-19 will have on our business. We are focused on navigating these challenges and potential future impacts to our business presented by COVID-19 through preserving our liquidity and managing our cash flow by taking proactive steps to enhance our ability to meet our short-term liquidity needs and support a commitment to no layoffs of our colleagues due to COVID-19. Such actions include, but are not limited to, issuing $1 billion of our new 10-year senior unsecured notes on May 12, 2020 and using the proceeds to repay short-term debt and for other corporate purposes, and reducing our discretionary spending, including limiting discretionary spending on mergers and acquisitions. We also temporarily suspended our share buyback program and temporarily reduced compensation for named executive officers,
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directors, and colleagues during the second quarter, as a precautionary measure, focusing on implementing cash and expense discipline measures. After carefully monitoring the situation, we determined it was appropriate, based on macroeconomic conditions and business performance, to resume share buyback during the third quarter. In addition, temporarily reduced salaries for non-executives were restored at the end of the second quarter and withheld salaries, plus 5% of the withheld salary amounts, were repaid in the third quarter. Temporarily reduced salaries for named executive officers and cash compensation reductions for non-executive directors were fully reinstated and the withheld amounts were paid in full during the fourth quarter.
While the ultimate public health and economic impact of the COVID-19 pandemic is highly uncertain, we expect that our business operations and results of operations, including our net revenues, earnings, and cash flows, will be adversely impacted, depending on the duration and severity of the downturn, as well as governmental or other regulatory policies and actions that may impact our business or operations. Our revenues can be generalized into two categories: core and more discretionary arrangements. Core revenues tend to be highly-recurring and non-discretionary, where the services are typically regulated, required, or necessary costs of managing the risk of doing business. As expected, in the fourth quarter of 2020 our core revenues did not experience a significant decrease due to the impacts of COVID-19; however, if the economic downturn becomes more severe, we expect that certain services within our core business may be negatively impacted as well. More discretionary revenues tend to include project-related services, where as expected, in the fourth quarter of 2020 we saw an impact from decreases in revenue due to the impacts of COVID-19. The impacts of the pandemic on our business operations and results of operations for the fourth quarter of 2020 are further described in the section entitled “Review of Consolidated Results” and “Liquidity and Financial Condition” contained in Part II, Item 7 of this report.
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REVIEW OF CONSOLIDATED RESULTS
Summary of Results
Our consolidated results are as follow:

		Years ended December 31	
(millions)		2020		2019		2018	
Revenue		 		 		 	
Total revenue		$	11,066 			$	11,013 			$	10,770 		
Expenses		 		 		 	
Compensation and benefits		5,905 			6,054 			6,103 		
Information technology		444 			494 			484 		
Premises		291 			339 			370 		
Depreciation of fixed assets		167 			172 			176 		
Amortization and impairment of intangible assets		246 			392 			593 		
Other general expense		1,232 			1,393 			1,500 		
Total operating expenses		8,285 			8,844 			9,226 		
Operating income		2,781 			2,169 			1,544 		
Interest income		6 			8 			5 		
Interest expense		(334)			(307)			(278)		
Other income (expense)		12 			1 			(25)		
Income from continuing operations before income taxes		2,465 			1,871 			1,246 		
Income tax expense		448 			297 			146 		
Net income from continuing operations		2,017 			1,574 			1,100 		
Net income (loss) from discontinued operations		1 			(1)			74 		
Net income		2,018 			1,573 			1,174 		
Less: Net income attributable to noncontrolling interests		49 			41 			40 		
Net income attributable to Aon shareholders		$	1,969 			$	1,532 			$	1,134 		
Diluted net income per share attributable to Aon shareholders						
Continuing operations		$	8.45 			$	6.37 			$	4.29 		
Discontinued operations		— 			— 			0.30 		
Net income		$	8.45 			$	6.37 			$	4.59 		
Weighted average ordinary shares outstanding - diluted	233.1 			240.6 			247.0 		
Consolidated Results for 2020 Compared to 2019
Revenue
Total revenue increased $53 million, or 0%, to $11,066 million in 2020, compared to $11,013 million in 2019. The increase was driven by 1% organic revenue growth, partially offset by a 1% unfavorable impact from divestitures, net of acquisitions. Organic revenue growth for the year was driven by strength in the core portions of the business, partially offset by a decline in the more discretionary portions.
Commercial Risk Solutions revenue increased $17 million, or less than 1%, to $4,690 million in 2020, compared to $4,673 million in 2019. Organic revenue growth was 3% in 2020, driven by growth across most major geographies, including solid growth in the U.S. and Canada and double-digit growth in Latin America, driven by strong retention and management of the renewal book portfolio, partially offset by a decline in the more discretionary portions of our book globally. On average globally, exposures and pricing were both modestly positive, resulting in a modestly positive market impact overall.
Reinsurance Solutions revenue increased $128 million, or 8%, to $1,814 million in 2020, compared to $1,686 million in 2019. Organic revenue growth was 10% in 2020 driven by double-digit growth in treaty and in facultative placements, reflecting continued net new business generation. In addition, market impact was modestly positive on results.
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Retirement Solutions revenue decreased $64 million, or 4%, to $1,753 million in 2020, compared to $1,817 million in 2019. Organic revenue decline was 2% in 2020 driven primarily by a decline in Human Capital for rewards and assessment services and a modest decline in the discretionary portions of Retirement and Investments, partially offset by growth in the core portions of Retirement and Investments.
Health Solutions revenue decreased $12 million, or 1%, to $1,655 million in 2020, compared to $1,667 million in 2019. Organic revenue decline was 1% in 2020 driven by a decrease primarily related to COVID-19, including a reduction primarily reflecting the annualized impact of lower employment levels and lower renewals, and a decline in the more discretionary portions of the business. Results were further negatively impacted by a one-time adjustment of $16 million related to revenue that was recorded across multiple years and was identified in connection with the implementation of a new system, partially offset by growth internationally.
Data & Analytic Services revenue decreased $13 million, or 1%, to $1,171 million in 2020, compared to $1,184 million in 2019. Organic revenue decline was 5% in 2020 driven by a decrease in the travel and events practice globally.
Compensation and Benefits
Compensation and benefits decreased $149 million, or 2%, in 2020 compared to 2019. The decrease was primarily driven by a $205 million decrease in restructuring charges and a $26 million favorable impact from foreign currency translation, partially offset by a $17 million increase in expenses related to acquisitions, net of divestitures, and an increase in expense associated with 1% organic revenue growth.
Information Technology
Information technology, which represents costs associated with supporting and maintaining our infrastructure, decreased $50 million, or 10%, in 2020 compared to 2019. The decrease was primarily driven by a $39 million decrease in restructuring charges and expense discipline.
Premises
Premises, which represents the cost of occupying offices in various locations throughout the world, decreased $48 million, or 14%, in 2020 compared to 2019. The decrease was primarily driven by a $33 million decrease in restructuring charges and a decrease related to reduced office occupancy.
Depreciation of Fixed Assets
Depreciation of fixed assets primarily relates to software, leasehold improvements, furniture, fixtures and equipment, computer equipment, buildings, and automobiles. Depreciation of fixed assets decreased $5 million, or 3%, in 2020 compared to 2019. The decrease was primarily driven by a $14 million decrease in restructuring charges.
Amortization and Impairment of Intangible Assets
Amortization and impairment of intangibles primarily relates to finite-lived tradenames and customer-related, contract-based, and technology assets. Amortization and impairment of intangibles decreased $146 million, or 37%, in 2020 compared to 2019. The decrease was primarily driven by a $138 million decrease from accelerated amortization related to certain tradenames that were fully amortized in the second quarter.
Other General Expenses
Other general expenses decreased $161 million, or 12%, in 2020 compared to 2019. The decrease was primarily driven by a $160 million decrease in restructuring charges and a temporary reduction of certain expenses, primarily travel and entertainment, partially offset by $123 million of transaction costs related to the pending combination with WTW and a $13 million increase in expenses related to acquisitions, net of divestitures.
Interest Income
Interest income represents income earned on operating cash balances and other income-producing investments. It does not include interest earned on funds held on behalf of clients. Interest income was $6 million in 2020, a decrease of $2 million, or 25%, from 2019, reflecting the currency composition of operating cash.
Interest Expense
Interest expense, which represents the cost of our debt obligations, was $334 million in 2020, an increase of $27 million, or 9%, from 2019. The increase was driven primarily by higher outstanding debt balances.
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Other Income (Expense)
Total other income was $12 million in 2020, compared to other income of $1 million in 2019. Other income in 2020 primarily includes a $25 million gain on the sale of certain businesses, $13 million of pension and other postretirement income, and $4 million of equity earnings, partially offset by $12 million of losses due to the unfavorable impact of exchange rates on the remeasurement of assets and liabilities in non-functional currencies, $11 million of losses on financial instruments used to economically hedge gains and losses from changes in foreign exchange rates, and $7 million of expense related to the prepayment of $600 million Senior Notes due September 2020. Other income in 2019 primarily includes a $13 million gain on the sale of certain businesses, $9 million of gains due to the favorable impact of exchange rates on the remeasurement of assets and liabilities in non-functional currencies, $9 million of pension and other postretirement income, and $4 million of equity earnings, partially offset by $34 million of losses on financial instruments used to economically hedge gains and losses from changes in foreign exchange rates.
Income from Continuing Operations before Income Taxes
Due to factors discussed above, income from continuing operations before income taxes was $2,465 million in 2020, a 32% increase from $1,871 million in 2019.
Income Taxes from Continuing Operations
The effective tax rate on net income from continuing operations was 18.2% in 2020 and 15.9% in 2019. The primary driver of the 2020 tax rate is the geographical distribution of income, as well as net favorable discrete items including the impact of share-based payments.
The 2019 tax rate was primarily driven by the geographical distribution of income including restructuring charges, as well as net favorable discrete items including the impact of share-based payments.
Net Income from Discontinued Operations
Net income from discontinued operations was $1 million in the twelve months ended December 31, 2020, compared to a net loss from discontinued operations of $1 million in 2019.
Net Income Attributable to Aon Shareholders
Net income attributable to Aon shareholders increased to $1,969 million, or $8.45 per diluted share, in 2020, compared to $1,532 million, or $6.37 per diluted share, in 2019.
Consolidated Results for 2019 Compared to 2018
We have elected not to include a discussion of our consolidated results for 2019 compared to 2018 in this report in reliance upon Instruction 1 to Item 303(a) of Regulation S-K. This discussion can be found in our Annual Report on Form 10-K for the year ended December 31, 2019, which was filed with the SEC on February 14, 2020.
Non-GAAP Metrics
In our discussion of consolidated results, we sometimes refer to certain non-GAAP supplemental information derived from consolidated financial information specifically related to organic revenue growth (decline), adjusted operating margin, adjusted diluted earnings per share, free cash flow, and the impact of foreign exchange rate fluctuations on operating results. This non-GAAP supplemental information should be viewed in addition to, not instead of, our Consolidated Financial Statements.
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Organic Revenue Growth (Decline)
We use supplemental information related to organic revenue growth (decline) to help us and our investors evaluate business growth from existing operations. Organic revenue growth (decline) is a non-GAAP measure that includes the impact of intercompany activity and excludes the impact of changes in foreign exchange rates, fiduciary investment income, acquisitions, divestitures, transfers between revenue lines, and gains or losses on derivatives accounted for as hedges. This supplemental information related to organic revenue growth (decline) represents a measure not in accordance with U.S. GAAP and should be viewed in addition to, not instead of, our Consolidated Financial Statements. Industry peers provide similar supplemental information about their revenue performance, although they may not make identical adjustments. A reconciliation of this non-GAAP measure to the reported Total revenue is as follows (in millions, except percentages):

 		Twelve Months Ended											
		Dec 31, 2020		Dec 31, 2019		% Change		Less: Currency Impact(1)		Less: Fiduciary Investment Income(2)		Less: Acquisitions, Divestitures & Other		Organic Revenue Growth (Decline)(3)	
	
Commercial Risk Solutions		$	4,690 			$	4,673 			— 	%		— 	%		— 	%		(3)	%		3 	%	
Reinsurance Solutions		1,814 			1,686 			8 			— 			(1)			(1)			10 		
Retirement Solutions		1,753 			1,817 			(4)			— 			— 			(2)			(2)		
Health Solutions		1,655 			1,667 			(1)			(2)			— 			2 			(1)		
Data & Analytic Services		1,171 			1,184 			(1)			— 			— 			4 			(5)		
Elimination		(17)			(14)			N/A		N/A		N/A		N/A		N/A	
Total revenue		$	11,066 			$	11,013 			— 	%		— 	%		— 	%		(1)	%		1 	%	

 		Twelve Months Ended											
		Dec 31, 2019		Dec 31, 2018		% Change		Less: Currency Impact(1)		Less: Fiduciary Investment Income(2)		Less: Acquisitions, Divestitures & Other		Organic Revenue Growth (Decline)(3)	
	
Commercial Risk Solutions		$	4,673 			$	4,652 			— 	%		(3)	%		— 	%		(4)	%		7 	%	
Reinsurance Solutions		1,686 			1,563 			8 			(2)			1 			(1)			10 		
Retirement Solutions		1,817 			1,865 			(3)			(2)			— 			(3)			2 		
Health Solutions		1,667 			1,596 			4 			(3)			— 			2 			5 		
Data & Analytic Services		1,184 			1,105 			7 			(3)			— 			6 			4 		
Elimination		(14)			(11)			NA		NA		NA		NA		NA	
Total revenue		$	11,013 			$	10,770 			2 	%		(3)	%		— 	%		(1)	%		6 	%	
(1)Currency impact is determined by translating prior period's revenue at this period's foreign exchange rates.
(2)Fiduciary investment income for the years ended December 31, 2020, 2019, and 2018 was $27 million, $74 million, and $53 million, respectively.
(3)Organic revenue growth (decline) includes the impact of intercompany activity, changes in foreign exchange rates, fiduciary investment income, acquisitions, divestitures, transfers between revenue lines, and gains or losses on derivatives accounted for as hedges.

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Adjusted Operating Margin
We use adjusted operating margin as a non-GAAP measure of core operating performance of the Company. Adjusted operating margin excludes the impact of certain items, as listed below, because management does not believe these expenses reflect our core operating performance. This supplemental information related to adjusted operating margin represents a measure not in accordance with U.S. GAAP, and should be viewed in addition to, not instead of, our Consolidated Financial Statements.
A reconciliation of this non-GAAP measure to reported operating margins is as follows (in millions, except percentages):

		Years ended December 31	
		2020		2019		2018	
Revenue from continuing operations		$	11,066 			$	11,013 			$	10,770 		
							
Operating income from continuing operations		$	2,781 			$	2,169 			$	1,544 		
	
Restructuring		— 			451 			485 		
Amortization and impairment of intangible assets (1)		246 			392 			593 		
Legacy litigation (2)		— 			13 			75 		

Transaction costs (3)		123 			— 			— 		
Operating income from continuing operations - as adjusted		$	3,150 			$	3,025 			$	2,697 		
							
Operating margin from continuing operations		25.1 	%		19.7 	%		14.3 	%	
Operating margin from continuing operations - as adjusted		28.5 	%		27.5 	%		25.0 	%	
(1)Included in the twelve months ended December 30, 2018 was a $176 million non-cash impairment charge taken on certain assets and liabilities held for sale.
(2)During the fourth quarter of 2019 we settled legacy litigation that had been reported in a prior year as an adjustment to GAAP earnings. In connection with the settlement, we recorded a $13 million charge in 2019, which represents the difference between the amount accrued in the prior year and the final settlement amount of the legacy litigation.
(3)Certain transaction costs associated with the Combination will be incurred prior to the expected completion of the Combination in the first half of 2021. These costs may include advisory, legal, accounting, valuation, and other professional or consulting fees required to complete the Combination.

Adjusted Diluted Earnings per Share

We use adjusted diluted earnings per share as a non-GAAP measure of our core operating performance. Adjusted diluted earnings per share excludes the items identified above, along with pension settlements and related income taxes, because management does not believe these expenses are representative of our core earnings. This supplemental information related to adjusted diluted earnings per share represents a measure not in accordance with U.S. GAAP and should be viewed in addition to, not instead of, our Consolidated Financial Statements.

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A reconciliation of this non-GAAP measure to reported diluted earnings per share is as follows (in millions, except per share data and percentages):

		Year Ended December 31, 2020	
(millions, except per share data)		U.S. GAAP		Adjustments		Non-GAAP Adjusted	
Operating income from continuing operations		$	2,781 			$	369 			$	3,150 		
Interest income		6 			— 			6 		
Interest expense		(334)			— 			(334)		
Other income (expense) (1)		12 			— 			12 		
Income before income taxes from continuing operations		2,465 			369 			2,834 		
Income tax expense (2)		448 			51 			499 		
Net income from continuing operations		2,017 			318 			2,335 		
Net income (loss) from discontinued operations (3)		1 			— 			1 		
Net income		2,018 			318 			2,336 		
Less: Net income attributable to noncontrolling interests		49 			— 			49 		
Net income attributable to Aon shareholders		$	1,969 			$	318 			$	2,287 		
							
Diluted net income per share attributable to Aon shareholders							
Continuing operations		$	8.45 			$	1.36 			$	9.81 		
Discontinued operations		— 			— 			— 		
Net income		$	8.45 			$	1.36 			$	9.81 		
							
Weighted average ordinary shares outstanding — diluted		233.1 			— 			233.1 		
Effective tax rates (2)							
Continuing operations		18.2 	%				17.6 	%	
Discontinued operations		24.1 	%				24.1 	%	

		Year Ended December 31, 2019	
(millions, except per share data)		U.S. GAAP		Adjustments		Non-GAAP Adjusted	
Operating income from continuing operations		$	2,169 			$	856 			$	3,025 		
Interest income		8 			— 			8 		
Interest expense		(307)			— 			(307)		
Other income (expense) (1)		1 			— 			1 		
Income before income taxes from continuing operations		1,871 			856 			2,727 		
Income tax expense (2)		297 			181 			478 		
Net income from continuing operations		1,574 			675 			2,249 		
Net income (loss) from discontinued operations (3)		(1)			— 			(1)		
Net income		1,573 			675 			2,248 		
Less: Net income attributable to noncontrolling interests		41 			— 			41 		
Net income attributable to Aon shareholders		$	1,532 			$	675 			$	2,207 		
							
Diluted net income (loss) per share attributable to Aon shareholders							
Continuing operations		$	6.37 			$	2.80 			$	9.17 		
Discontinued operations		— 			— 			— 		
Net income		$	6.37 			$	2.80 			$	9.17 		
							
Weighted average ordinary shares outstanding — diluted		240.6 			— 			240.6 		
Effective tax rates (2)							
Continuing operations		15.9 	%				17.5 	%	
Discontinued operations		47.4 	%				47.4 	%	
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		Year Ended December 31, 2018	
(millions, except per share data)		U.S. GAAP		Adjustments		Non-GAAP Adjusted	
Operating income from continuing operations		$	1,544 			$	1,153 			$	2,697 		
Interest income		5 			— 			5 		
Interest expense		(278)			— 			(278)		
Other income (expense) (1)		(25)			37 			12 		
Income before income taxes from continuing operations		1,246 			1,190 			2,436 		
Income tax expense (2)		146 			233 			379 		
Net income from continuing operations		1,100 			957 			2,057 		
Net income (loss) from discontinued operations (3)		74 			(82)			(8)		
Net income		1,174 			875 			2,049 		
Less: Net income attributable to noncontrolling interests		40 			— 			40 		
Net income attributable to Aon shareholders		$	1,134 			$	875 			$	2,009 		
							
Diluted net income (loss) per share attributable to Aon shareholders							
Continuing operations		$	4.29 			$	3.87 			$	8.16 		
Discontinued operations		0.30 			(0.33)			(0.03)		
Net income		$	4.59 			$	3.54 			$	8.13 		
							
Weighted average ordinary shares outstanding — diluted		247.0 			— 			247.0 		
Effective tax rates (2)							
Continuing operations		11.7 	%				15.6 	%	
Discontinued operations		15,949.3 	%				29.7 	%	
(1)Adjusted Other income (expense) excludes pension settlement charges of $37 million for the year ended 2018.
(2)Adjusted items are generally taxed at the estimated annual effective tax rate, except for the applicable tax impact associated with estimated Restructuring Plan expenses, legacy litigation, transaction costs, accelerated tradename amortization, impairment charges and non-cash pension settlement charges, which are adjusted at the related jurisdictional rates. In addition, tax expense excludes the tax impacts of the sale of the disposal group and enactment date impacts of the Tax Cuts and Jobs Act of 2017.
(3)Adjusted Net income (loss) from discontinued operations excludes the gain on sale of discontinued operations of $82 million for the year ended 2018. The effective tax rate was further adjusted for the applicable tax impact associated with the gain on sale and intangible asset amortization, as applicable.
Free Cash Flow
We use free cash flow, defined as cash flow provided by operations minus capital expenditures, as a non-GAAP measure of our core operating performance and cash generating capabilities of our business operations. This supplemental information related to free cash flow represents a measure not in accordance with U.S. GAAP and should be viewed in addition to, not instead of, the Consolidated Financial Statements. The use of this non-GAAP measure does not imply or represent the residual cash flow for discretionary expenditures. A reconciliation of this non-GAAP measure to cash flow provided by operations is as follows (in millions):

Years Ended December 31		2020		2019		2018	
Cash provided by continuing operating activities		$	2,783 			$	1,835 			$	1,686 		
Capital expenditures used for continuing operations		(141)			(225)			(240)		
Free cash flow provided by continuing operations		$	2,642 			$	1,610 			$	1,446 		
Impact of Foreign Currency Exchange Rate Fluctuations
Because we conduct business in more than 120 countries and sovereignties, foreign currency exchange rate fluctuations have a significant impact on our business. Foreign currency exchange rate movements may be significant and may distort true period-to-period comparisons of changes in revenue or pretax income. Therefore, to give financial statement users meaningful information about our operations, we have provided an illustration of the impact of foreign currency exchange rate fluctuations on our financial results. The methodology used to calculate this impact isolates the impact of the change in currencies between
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periods by translating the prior year’s revenue, expenses, and net income using the current year’s foreign currency exchange rates.
Translating prior year results at current year foreign currency exchange rates, currency fluctuations had a $0.03 unfavorable impact on net income per diluted share during the year ended December 31, 2020. Currency fluctuations had a $0.19 unfavorable impact on net income per diluted share during the year ended December 31, 2019, when 2018 results were translated at 2019 rates. Currency fluctuations had a $0.08 favorable impact on net income per diluted share during the year ended December 31, 2018, when 2017 results were translated at 2018 rates.
Translating prior year results at current year foreign currency exchange rates, currency fluctuations had a $0.04 unfavorable impact on adjusted net income per diluted share during the year ended December 31, 2020. Currency fluctuations had a $0.23 unfavorable impact on adjusted net income per diluted share during the year ended December 31, 2019, when 2018 results were translated at 2019 rates. Currency fluctuations had a $0.09 favorable impact on adjusted net income per diluted share during the year ended December 31, 2018, when 2017 results were translated at 2018 rates. These translations are performed for comparative purposes only and do not impact the accounting policies or practices for amounts included in the Consolidated Financial Statements.

LIQUIDITY AND FINANCIAL CONDITION
Liquidity
Executive Summary
We believe that our balance sheet and strong cash flow provide us with adequate liquidity. Our primary sources of liquidity are cash flows provided by operations, available cash reserves, and debt capacity available under our credit facilities. Our primary uses of liquidity are operating expenses and investments, capital expenditures, acquisitions, share repurchases, pension obligations, shareholder dividends, and restructuring activities. We believe that cash flows from operations, available credit facilities, and the capital markets will be sufficient to meet our liquidity needs, including principal and interest payments on debt obligations, capital expenditures, pension contributions, and anticipated working capital requirements over the long-term.
As a result of the COVID-19 pandemic, we have taken various proactive steps and continue to evaluate opportunities that will increase our liquidity and strengthen our financial position. Such actions include, but are not limited to, issuing $1 billion of 10-year senior unsecured notes on May 12, 2020 and using the proceeds to repay short-term debt and for other corporate purposes, and reducing our discretionary spending, including limiting discretionary spending on mergers and acquisitions. We also temporarily suspended our share buyback program and temporarily reduced compensation for named executive officers, directors, and colleagues during the second quarter, as a precautionary measure to protect our liquidity, focusing on implementing cash and expense discipline measures. After carefully monitoring the situation, we determined it was appropriate, based on macroeconomic conditions and business performance, to resume share buyback during the third quarter. In addition, temporarily reduced salaries for non-executives were restored at the end of the second quarter and withheld salaries, plus 5% of the withheld salary amounts, were repaid in the third quarter. Temporarily reduced salaries for named executive officers and cash compensation reductions for non-executive directors were fully reinstated and the withheld amounts were paid in full during the fourth quarter.
We expect to have the ability to meet our cash needs for the next 12 months and beyond through the use of Cash and cash equivalents, Short-term investments, funds available under our credit facilities and commercial paper programs, and cash flows from operations. Short-term investments included in our liquidity portfolio are expected to be highly liquid, giving us the ability to readily convert them to cash, as deemed appropriate. In the second quarter, we issued $1 billion in 2.80% Senior Notes due May 2030, from which a portion of the proceeds were used to repay our $600 million 5.00% senior notes in June 2020, which were scheduled to mature in September 2020. Additionally, in the third quarter, Aon Global Holdings plc established the European Commercial Paper Program for €625 million, subsequently the previous European Commercial Paper Program, established by Aon Global Limited for €525 million, was withdrawn in the quarter, increasing the aggregate outstanding borrowings under the European program by €100 million. In February of 2021 we repaid the $400 million 2.80% Senior Notes that were due to mature in March 2021, which further reduced our debt obligations.
We believe our liquidity position at December 31, 2020 remains strong as evidenced by strong cash flows in the quarter and significant cash, cash equivalent and short-term investment balances. Given the significant uncertainties of economic conditions due to COVID-19, we will continue to closely monitor and actively manage our liquidity as economic conditions change.
Cash on our balance sheet includes funds available for general corporate purposes, as well as amounts restricted as to their use. Funds held on behalf of clients in a fiduciary capacity are segregated and shown together with uncollected insurance
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premiums and claims in Fiduciary assets in the Consolidated Statements of Financial Position, with a corresponding amount in Fiduciary liabilities.
In our capacity as an insurance broker or agent, we collect premiums from insureds and, after deducting our commission, remit the premiums to the respective insurance underwriters. We also collect claims or refunds from underwriters on behalf of insureds, which are then returned to the insureds. Unremitted insurance premiums and claims are held by us in a fiduciary capacity. The levels of fiduciary assets and liabilities can fluctuate significantly depending on when we collect the premiums, claims, and refunds, make payments to underwriters and insureds, and collect funds from clients and make payments on their behalf, and upon the impact of foreign currency movements. Fiduciary assets, because of their nature, are generally invested in very liquid securities with highly rated, credit-worthy financial institutions. Our Fiduciary assets included cash and short-term investments of $5.7 billion and $5.2 billion at December 31, 2020 and 2019, respectively, and fiduciary receivables of $8.1 billion and $6.7 billion at December 31, 2020 and 2019, respectively. While we earn investment income on the fiduciary assets held in cash and investments, the cash and investments cannot be used for general corporate purposes.
We maintain multi-currency cash pools with third-party banks in which various Aon entities participate. Individual Aon entities are permitted to overdraw on their individual accounts provided the overall global balance does not fall below zero. At December 31, 2020, non-U.S. cash balances of one or more entities may have been negative; however, the overall balance was positive.
The following table summarizes our Cash and cash equivalents, Short-term investments, and Fiduciary assets as of December 31, 2020 (in millions):

 	Statement of Financial Position Classification		 	
Asset Type	Cash and Cash
Equivalents		Short-Term
Investments		Fiduciary
Assets		Total	
Certificates of deposit, bank deposits or time deposits	$	884 			$	— 			$	3,216 			$	4,100 		
Money market funds	— 			308 			2,473 			2,781 		
Cash and short-term investments	884 			308 			5,689 			6,881 		
Fiduciary receivables	— 			— 			8,109 			8,109 		
Total	$	884 			$	308 			$	13,798 			$	14,990 		
Cash and cash equivalents increased $94 million in 2020 compared to 2019. A summary of our cash flows provided by and used for continuing operations from operating, investing, and financing activities is as follows (in millions):

 		Years Ended December 31	
		2020		2019		2018	
Cash provided by operating activities		$	2,783 			$	1,835 			$	1,686 		
Cash provided by (used for) investing activities		$	(679)			$	(229)			$	31 		
Cash used for financing activities		$	(2,088)			$	(1,493)			$	(1,699)		
	
Effect of exchange rates changes on cash and cash equivalents		$	78 			$	21 			$	(118)		
Operating Activities
Net cash provided by operating activities during the twelve months ended December 31, 2020 increased $948 million, or 52%, from the prior year to $2,783 million. This amount represents net income reported, as adjusted for gains or losses on sales of businesses, share-based compensation expense, depreciation expense, amortization and impairments, and other non-cash income and expenses, as well as changes in working capital that relate primarily to the timing of payments of accounts payable and accrued liabilities and the collection of receivables.
Pension Contributions
Pension contributions were $120 million for the twelve months ended December 31, 2020, as compared to $135 million for the twelve months ended December 31, 2019. In 2021, we expect to contribute approximately $122 million in cash to our pension plans, including contributions to non-U.S. pension plans, which are subject to changes in foreign exchange rates.
Investing Activities
Cash flows used for investing activities in continuing operations during the twelve months ended December 31, 2020 were $679 million, an increase of $450 million compared to prior year. Generally, the primary drivers of cash flows used for
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investing activities are acquisition of businesses, purchases of short-term investments, capital expenditures, and payments for investments. Generally, the primary drivers of cash flows provided by investing activities are sales of businesses, sales of short-term investments, and proceeds from investments. The gains and losses corresponding to cash flows provided by proceeds from investments and used for payments for investments are primarily recognized in Other income (expense) in the Consolidated Statements of Income.
Short-term Investments
Short-term investments increased $170 million at December 31, 2020 as compared to December 31, 2019. As disclosed in Note 15 “Fair Value Measurements and Financial Instruments” of the Notes to Consolidated Financial Statements contained in Part II, Item 8 of this report, the majority of our investments carried at fair value are money market funds. These money market funds are held throughout the world with various financial institutions. We are not aware of any market liquidity issues that would materially impact the fair value of these investments.
Acquisitions and Dispositions of Businesses
During 2020, the Company completed the acquisition of six businesses for consideration of $368 million, net of cash acquired, and the disposition of one businesses for a $30 million cash inflow, net of cash sold.
During 2019, the Company completed the acquisition of three businesses for consideration of $39 million, net of cash acquired, and the disposition of eight businesses for a $52 million cash inflow, net of cash sold.
Capital Expenditures
The Company’s additions to fixed assets, including capitalized software, which amounted to $141 million in 2020 and $225 million in 2019, primarily related to the refurbishing and modernizing of office facilities, software development costs, and computer equipment purchases.
Financing Activities
Cash flows used for financing activities in continuing operations during the twelve months ended December 31, 2020 were $2,088 million, an increase of $595 million compared to prior year. Generally, the primary drivers of cash flows used for financing activities are share repurchases, issuances of debt, net of repayments, dividends paid to shareholders, issuances of shares for employee benefit plans, transactions with noncontrolling interests, and other financing activities, such as collection of or payments for deferred consideration in connection with prior-year business acquisitions and divestitures.
Share Repurchase Program
We have a share repurchase program authorized by our Board of Directors. The Repurchase Program was established in April 2012 with $5.0 billion in authorized repurchases, and was increased by $5.0 billion in authorized repurchases in each of November 2014, June 2017, and November 2020 for a total of $20.0 billion in repurchase authorizations. Although the Company temporarily suspended its share Repurchase Program in the first half of the year, the Company resumed share buyback during the third quarter based on macroeconomic conditions and business performance.
The following table summarizes the Company’s Share Repurchase activity (in millions, except per share data):

		Twelve months ended December 31	
		2020		2019	
Shares repurchased		8.5 			10.5 		
Average price per share		$	206.28 			$	186.33 		
Costs recorded to retained earnings					
Total repurchase cost		$	1,761 			$	1,950 		
Additional associated costs		2 			10 		
Total costs recorded to retained earnings		$	1,763 			$	1,960 		
At December 31, 2020, the remaining authorized amount for share repurchase under the Repurchase Program was approximately $5.3 billion. Under the Repurchase Program, we have repurchased a total of 137.3 million shares for an aggregate cost of approximately $14.7 billion.
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Borrowings
Total debt at December 31, 2020 was $7.7 billion, an increase of $0.4 billion compared to December 31, 2019. Commercial paper activity during the years ended December 31, 2020 and 2019 is as follows (in millions):

	Twelve months ended December 31	
	2020		2019	
Total issuances(1)	$	3,162 			$	4,812 		
Total repayments	(3,275)			(4,941)		
Net repayments	$	(113)			$	(129)		
(1) The proceeds of the commercial paper issuances were used primarily for short-term working capital needs.
On May 29, 2020, Aon Corporation, a Delaware corporation and a wholly owned subsidiary of the Company (“Aon Corporation”), issued an irrevocable notice of redemption to holders of its 5.00% Senior Notes, which were set to mature on September 30, 2020, for the redemption of all $600 million outstanding aggregate principal amount of the notes. The redemption date was on June 30, 2020 and resulted in a loss of $7 million due to extinguishment.
On May 12, 2020, Aon Corporation issued $1 billion 2.80% Senior Notes due May 2030. Aon Corporation used a portion of the net proceeds on June 30, 2020 to repay its outstanding 5.00% Senior Notes, which were set to mature on September 30, 2020. The Company intends to use the remainder to repay other borrowings and for general corporate purposes.
On March 2020, the Company’s $400 million 2.80% Senior Notes due March 2021 were classified as Short-term debt and current portion of long-term debt in the Consolidated Statements of Financial Position as the date of maturity is in less than one year.
On November 15, 2019, Aon Corporation issued $500 million 2.20% Senior Notes due November 2022. The Company used the net proceeds of the offering to pay down a portion of outstanding commercial paper and for general corporate purposes.
On May 2, 2019, Aon Corporation issued $750 million 3.75% Senior Notes due May 2029. The Company used the net proceeds of the offering to pay down a portion of outstanding commercial paper and for general corporate purposes.
Subsequent Events
On January 13, 2021, Aon Global Limited, a limited company organized under the laws of England and Wales and a wholly owned subsidiary of Aon plc, issued an irrevocable notice of redemption to holders of its 2.80% Senior Notes, which were set to mature in March 2021, for the redemption of all $400 million outstanding aggregate principal amount of the notes. The redemption date was on February 16, 2021 and resulted in an insignificant loss due to extinguishment.
Other Liquidity Matters
Distributable Profits
The Company is required under Irish law to have available “distributable profits” to make share repurchases or pay dividends to shareholders. Distributable profits are created through the earnings of the Irish parent company and, among other methods, through intercompany dividends or a reduction in share capital approved by the High Court of Ireland. Distributable profits are not linked to a U.S. GAAP reported amount (e.g., retained earnings). Following the Ireland Reorganization, we must reestablish distributable profits of the parent entity and will regularly create distributable profits as required to meet our capital needs. As of December 31, 2020 and December 31, 2019 (associated with Aon Global Limited), we had distributable profits in excess of $0.2 billion and $32.4 billion, respectively. We believe that we have the ability to create sufficient distributable profits for the foreseeable future.
Credit Facilities
We expect cash generated by operations for 2020 to be sufficient to service our debt and contractual obligations, finance capital expenditures, continue purchases of shares under the Repurchase Program, and continue to pay dividends to our shareholders. Although cash from operations is expected to be sufficient to service these activities, we have the ability to access the commercial paper markets or borrow under our credit facilities to accommodate any timing differences in cash flows. Additionally, under current market conditions, we believe that we could access capital markets to obtain debt financing for longer-term funding, if needed.
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As of December 31, 2020, we had two primary committed credit facilities outstanding: our $900 million multi-currency U.S. credit facility expiring in February 2022 and our $750 million multi-currency U.S. credit facility expiring in October 2023. Effective February 27, 2020, the $750 million multi-currency U.S. credit facility was increased by $350 million from the original $400 million. In aggregate, these two facilities provide $1.65 billion in available credit.
Each of these facilities includes customary representations, warranties, and covenants, including financial covenants that require us to maintain specified ratios of adjusted consolidated EBITDA to consolidated interest expense and consolidated debt to adjusted consolidated EBITDA, in each case, tested quarterly. At December 31, 2020, we did not have borrowings under either facility, and we were in compliance with the financial covenants and all other covenants contained therein during the twelve months ended December 31, 2020.
Shelf Registration Statement
On May 12, 2020, we filed a shelf registration statement with the SEC, registering the offer and sale from time to time of an indeterminate amount of, among other securities, debt securities, preference shares, Class A Ordinary Shares and convertible securities. Our ability to access the market as a source of liquidity is dependent on investor demand, market conditions, and other factors.
Rating Agency Ratings
The major rating agencies’ ratings of our debt at February 19, 2021 appear in the table below.

	Ratings			
 	Senior Long-term Debt	 	Commercial Paper	 	Outlook	
Standard & Poor’s	A-	 	A-2	 	Stable	
Moody’s Investor Services	Baa2	 	P-2	 	Stable	
Fitch, Inc.	BBB+	 	F-2	 	Negative	
On March 11, 2020, Fitch Inc. (“Fitch”) placed our ‘BBB+’ rating on Rating Watch Negative (versus a prior Stable Outlook) following the announcement of the Combination. Negative Watch indicates that our Fitch rating could stay at its present level or potentially be downgraded. In its rating action commentary, Fitch states “rating expectations will unfold after further transaction details emerge and after Fitch evaluates both companies ongoing financial results prior to the projected first half 2021 closing”. We are committed to managing our current investment grade ratings. Any downgrade in the credit ratings of our senior debt or commercial paper could increase our borrowing costs, reduce or eliminate our access to capital, reduce our financial flexibility, restrict our access to the commercial paper market altogether, or impact future pension contribution requirements.
Guarantees in Connection with the Sale of the Divested Business
In connection with the sale of the Divested Business, we guaranteed future operating lease commitments related to certain facilities assumed by the Buyer. We are obligated to perform under the guarantees if the Divested Business defaults on the leases at any time during the remainder of the lease agreements, which expire on various dates through 2025. As of December 31, 2020, the undiscounted maximum potential future payments under the lease guarantee were $55 million, with an estimated fair value of $8 million. No cash payments were made in connection to the lease commitments during the year ended December 31, 2020.
Additionally, we are subject to performance guarantee requirements under certain client arrangements that were assumed by the Buyer. Should the Divested Business fail to perform as required by the terms of the arrangements, we would be required to fulfill the remaining contract terms, which expire on various dates through 2023. As of December 31, 2020, the undiscounted maximum potential future payments under the performance guarantees were $104 million, with an estimated fair value of $1 million. No cash payments were made in connection to the performance guarantees during the year ended December 31, 2020.
Letters of Credit and Other Guarantees
We have entered into a number of arrangements whereby our performance on certain obligations is guaranteed by a third party through the issuance of a letter of credit (“LOC”). We had total LOCs outstanding of approximately $79 million at December 31, 2020, compared to $73 million at December 31, 2019. These LOCs cover the beneficiaries related to certain of our U.S. and Canadian non-qualified pension plan schemes and secure deductible retentions for our own workers’ compensation program. We also have obtained LOCs to cover contingent payments for taxes and other business obligations to third parties, and other guarantees for miscellaneous purposes at our international subsidiaries.
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We have certain contractual contingent guarantees for premium payments owed by clients to certain insurance companies. The maximum exposure with respect to such contractual contingent guarantees was approximately $113 million at December 31, 2020, compared to $110 million at December 31, 2019.
Off-Balance Sheet Arrangements
Apart from commitments, guarantees, and contingencies, as disclosed herein and Note 16 “Claims, Lawsuits, and Other Contingencies” of the Notes to Consolidated Financial Statements in Part II, Item 8 of this report, we had no off-balance sheet arrangements that have, or are reasonably likely to have, a current or future material effect on the Company’s financial condition, results of operations, or liquidity. Our cash flows from operations, borrowing availability, and overall liquidity are subject to risks and uncertainties. See “Information Concerning Forward-Looking Statements” at the beginning of this report.
Contractual Obligations
Our contractual obligations and commitments as of December 31, 2020 are comprised of principal payments on debt, interest payments on debt, operating leases, pension and other postretirement benefit plans, and purchase obligations.
Operating leases are primarily comprised of leased office space throughout the world. As leases expire, we do not anticipate difficulty in negotiating renewals or finding other satisfactory space if the premise becomes unavailable. In certain circumstances, we may have unused space and may seek to sublet such space to third parties, depending upon the demands for office space in the locations involved. Refer to Note 9 “Lease Commitments” for further information.
Pension and other postretirement benefit plan obligations include estimates of our minimum funding requirements pursuant to the Employee Retirement Income Security Act and other regulations, as well as minimum funding requirements agreed with the trustees of our U.K. pension plans. Additional amounts may be agreed to with, or required by, the U.K. pension plan trustees. Nonqualified pension and other postretirement benefit obligations are based on estimated future benefit payments. We may make additional discretionary contributions. Refer to Note 12 “Employee Benefits” for further information.
Purchase obligations are defined as agreements to purchase goods and services that are enforceable and legally binding on us, and that specifies all significant terms, including the goods to be purchased or services to be rendered, the price at which the goods or services are to be rendered, and the timing of the transactions. Most of our purchase obligations are related to purchases of information technology services or other service contracts.
We had no other cash requirements from known contractual obligations and commitments that have, or are reasonably likely to have, a current or future material effect on the Company’s financial condition, results of operations, or liquidity.
Guarantee of Registered Securities
In connection with the 2012 Redomestication, the Company on April 2, 2012 entered into various agreements pursuant to which it agreed to guarantee the obligations of its subsidiaries arising under issued and outstanding debt securities. Those agreements included the: (1) Amended and Restated Indenture, dated April 2, 2012, among Aon Corporation, Aon Global Limited, and The Bank of New York Mellon Trust Company, N.A., as trustee (the “Trustee”) (amending and restating the Indenture, dated September 10, 2010, between Aon Corporation and the Trustee); (2) Amended and Restated Indenture, dated April 2, 2012, among Aon Corporation, Aon Global Limited and the Trustee (amending and restating the Indenture, dated December 16, 2002, between Aon Corporation and the Trustee); and (3) Amended and Restated Indenture, dated April 2, 2012, among Aon Corporation, Aon Global Limited and the Trustee (amending and restating the Indenture, dated January 13, 1997, between Aon Corporation and the Trustee, as supplemented by the First Supplemental Indenture, dated January 13, 1997).

In connection with the Ireland Reorganization, on April 1, 2020 Aon plc and Aon Global Holdings plc, a company incorporated under the laws of England and Wales, entered into various agreements pursuant to which they agreed to guarantee the obligations of Aon Corporation arising under issued and outstanding debt securities, which were previously guaranteed solely by Aon Global Limited and the obligations of Aon Global Limited arising under issued and outstanding debt securities, which were previously guaranteed solely by Aon Corporation. Those agreements include: (1) Second Amended and Restated Indenture, dated April 1, 2020, among Aon Corporation, Aon Global Limited, Aon plc, and Aon Global Holdings plc and the Trustee (amending and restating the Amended and Restated Indenture, dated April 2, 2012, among Aon Corporation, Aon Global Limited and the Trustee); (2) Amended and Restated Indenture, dated April 1, 2020, among Aon Corporation, Aon Global Limited, Aon plc, Aon Global Holdings plc and the Trustee (amending and restating the Indenture, dated December 12, 2012, among Aon Corporation, Aon Global Limited plc and the Trustee); (3) Second Amended and Restated Indenture, dated April 1, 2020, among Aon Corporation, Aon Global Limited, Aon plc, Aon Global Holdings plc and the Trustee (amending and restating the Amended and Restated Indenture, dated May 20, 2015, among Aon Corporation, Aon Global Limited and the Trustee); (4) Amended and Restated Indenture, dated April 1, 2020, among Aon Corporation, Aon Global Limited, Aon plc, Aon Global Holdings plc and the Trustee (amending and restating the Indenture, dated November 13, 2015, among Aon Corporation, Aon Global Limited and the Trustee); and (5) Amended and Restated Indenture, dated April 1, 2020, among Aon
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Corporation, Aon Global Limited, Aon plc, Aon Global Holdings plc and the Trustee (amending and restating the Indenture, dated December 3, 2018, among Aon Corporation, Aon Global Limited and the Trustee).

After the Ireland Reorganization, newly issued and outstanding debt securities by Aon Corporation are guaranteed by Aon Global Limited, Aon plc, and Aon Global Holdings plc, and include the following (collectively, the “Aon Corporation Notes”):

Aon Corporation Notes	
2.20% Senior Notes due November 2022	
8.205% Junior Subordinated Notes due January 2027	
4.50% Senior Notes due December 2028	
3.75% Senior Notes due May 2029	
2.80% Senior Notes due 2030	
6.25% Senior Notes due September 2040	

All guarantees of Aon plc, Aon Global Limited, and Aon Global Holdings plc of the Aon Corporation Notes are joint and several as well as full and unconditional. Senior Notes rank pari passu in right of payment with all other present and future unsecured debt which is not expressed to be subordinate or junior in rank to any other unsecured debt of the company. There are no subsidiaries other than those listed above that guarantee the Aon Corporation Notes.

After the Ireland Reorganization, newly issued and outstanding debt securities by Aon Global Limited are guaranteed by Aon plc, Aon Global Holdings plc, and Aon Corporation, and include the following (collectively, the “Aon Global Limited Notes”):

Aon Global Limited Notes	
2.80% Senior Notes due March 2021 (1)	
4.00% Senior Notes due November 2023	
3.50% Senior Notes due June 2024	
3.875% Senior Notes due December 2025	
2.875% Senior Notes due May 2026	
4.25% Senior Notes due December 2042	
4.45% Senior Notes due May 2043	
4.60% Senior Notes due June 2044	
4.75% Senior Notes due May 2045	

(1) The 2.80% Senior Notes due March 2021 were repaid in full on February 16, 2021. Refer to Note 8 “Debt” for more information.

All guarantees of Aon plc, Aon Global Holdings plc, and Aon Corporation of the Aon Global Limited Notes are joint and several as well as full and unconditional. Senior Notes rank pari passu in right of payment with all other present and future unsecured debt which is not expressed to be subordinate or junior in rank to any other unsecured debt of the company. There are no subsidiaries other than those listed above that guarantee the Aon Global Limited Notes.
Aon Corporation, Aon Global Limited, and Aon Global Holdings plc are indirect wholly owned subsidiaries of Aon plc. Aon plc, Aon Global Limited, Aon Global Holdings plc, and Aon Corporation together comprise the ‘Obligor group’. The following tables set forth summarized financial information for the Obligor group.
Adjustments are made to the tables to eliminate intercompany balances and transactions between the Obligor group. Intercompany balances and transactions between the Obligor group and non-guarantor subsidiaries are presented as separate line items within the summarized financial information. These balances are presented on a net presentation basis, rather than a gross basis, as this better reflects the nature of the intercompany positions and presents the funding or funded position that is to be received or owed. No balances or transactions of non-guarantor subsidiaries are presented in the summarized financial information, including investments of the Obligor group in non-guarantor subsidiaries.
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	Obligor Group	
	Summarized Statement of Income Information	
		Twelve Months Ended	
(millions)		December 31, 2020	
Revenue		$	— 		
Operating income		$	(174)		
Income (expense) from non-guarantor subsidiaries before income taxes		$	(642)		
Net income (loss) from continuing operations		$	(988)		
Net income (loss) attributable to Aon shareholders		$	(988)		

	Obligor Group	
	Summarized Statement of Financial Position Information	
		As of	
(millions)		December 31, 2020	
Receivables due from non-guarantor subsidiaries		$	1,196 		
Other current assets		137 		
Total current assets		$	1,333 		
			
Non-current receivables due from non-guarantor subsidiaries		$	516 		
Other non-current assets		894 		
Total non-current assets		$	1,410 		
			
Payables to non-guarantor subsidiaries		$	15,167 		
Other current liabilities		1,695 		
Total current liabilities		$	16,862 		
			
Non-current payables to non-guarantor subsidiaries		$	5,396 		
Other non-current liabilities		8,871 		
Total non-current liabilities		$	14,267 		

CRITICAL ACCOUNTING POLICIES AND ESTIMATES
The Consolidated Financial Statements have been prepared in accordance with U.S. GAAP. To prepare these financial statements, we make estimates, assumptions, and judgments that affect what we report as our assets and liabilities, what we disclose as contingent assets and liabilities at the date of the Consolidated Financial Statements, and the reported amounts of revenues and expenses during the periods presented.
In accordance with our policies, we regularly evaluate our estimates, assumptions, and judgments, including, but not limited to, those concerning revenue recognition, pensions, goodwill and other intangible assets, contingencies, share-based payments, and income taxes, and base our estimates, assumptions, and judgments on our historical experience and on factors we believe reasonable under the circumstances. The results involve judgments about the carrying values of assets and liabilities not readily apparent from other sources. If our assumptions or conditions change, the actual results we report may differ from these estimates. We believe the following critical accounting policies affect the more significant estimates, assumptions, and judgments we use to prepare these Consolidated Financial Statements.
Revenue Recognition
The Company recognizes revenue when control of the promised services is transferred to the customer in the amount that best reflects the consideration to which the Company expects to be entitled in exchange for those services. For arrangements where control is transferred over time, an input or output method is applied that represents a faithful depiction of the progress towards completion of the performance obligation. For arrangements that include variable consideration, the Company assesses whether any amounts should be constrained. For arrangements that include multiple performance obligations, the Company allocates consideration based on their relative fair values.
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Costs incurred by the Company in obtaining a contract are capitalized and amortized on a systematic basis that is consistent with the transfer of control of the services to which the asset relates, considering anticipated renewals when applicable. Certain contract related costs, including pre-placement brokerage costs, are capitalized as a cost to fulfill and are amortized on a systematic basis consistent with the transfer of control of the services to which the asset relates, which is generally less than one year.
Commercial Risk Solutions includes retail brokerage, cyber solutions, global risk consulting, and captives. Revenue primarily includes insurance commissions and fees for services rendered. Revenue is predominantly recognized at a point in time upon the effective date of the underlying policy (or policies), or for a limited number of arrangements, over the term of the arrangement using output measures to depict the transfer of control of the services to customers in an amount that reflects the consideration to which the Company expects to be entitled in exchange for those services. For arrangements recognized over time, various output measures, including units transferred and time elapsed, are utilized to provide a faithful depiction of the progress towards completion of the performance obligation. Revenue is recorded net of allowances for estimated policy cancellations, which are determined based on an evaluation of historical and current cancellation data. Commissions and fees for brokerage services may be invoiced near the effective date of the underlying policy or over the term of the arrangement in installments during the policy period.
Reinsurance Solutions includes treaty and facultative reinsurance brokerage and capital markets. Revenue primarily includes reinsurance commissions and fees for services rendered. Revenue is predominantly recognized at a point in time upon the effective date of the underlying policy (or policies), or for a limited number of arrangements, over the term of the arrangement using output measures to depict the transfer of control of the services to customers in an amount that reflects the consideration to which the Company expects to be entitled in exchange for those services. For arrangements recognized over time, various output measures, including units delivered and time elapsed, are utilized to provide a faithful depiction of the progress towards completion of the performance obligation. Commissions and fees for brokerage services may be invoiced at the inception of the reinsurance period for certain reinsurance brokerage, or more commonly, over the term of the arrangement in installments based on deposit or minimum premiums for most treaty reinsurance arrangements.
Retirement Solutions includes core retirement, investment consulting, and human capital. Revenue consists primarily of fees paid by customers for consulting services. Revenue recognized for these arrangements is predominantly recognized over the term of the arrangement using input or output measures to depict the transfer of control of the services to customers in an amount that reflects the consideration to which the Company expects to be entitled in exchange for those services, or for certain arrangements, at a point in time upon completion of the services. For consulting arrangements recognized over time, revenue will be recognized based on a measure of progress that depicts the transfer of control of the services to the customer, utilizing an appropriate input or output measure to provide a reasonable assessment of the progress towards completion of the performance obligation including units delivered or time elapsed. Fees paid by customers for consulting services are typically charged on an hourly, project or fixed-fee basis, and revenue for these arrangements is typically recognized based on time incurred, days elapsed, or reports delivered. Revenue from time-and-materials or cost-plus arrangements are recognized as services are performed using input or output measures to provide a reasonable assessment of the progress towards completion of the performance obligation including hours worked, and revenue for these arrangements is typically recognized based on time and materials incurred. Reimbursements received for out-of-pocket expenses are generally recorded as a component of revenue. Payment terms vary but are typically over the contract term in installments.
Health Solutions includes health and benefits brokerage and health care exchanges. Revenue primarily includes insurance commissions and fees for services rendered. For brokerage commissions, revenue is predominantly recognized at the effective date of the underlying policy (or policies), or for a limited number of arrangements, over the term of the arrangement to depict the transfer of control of the services to customers in an amount that reflects the consideration to which the Company expects to be entitled in exchange for those services using input or output measures, including units delivered or time elapsed, to provide a faithful depiction of the progress towards completion of the performance obligation. Revenue from health care exchange arrangements are typically recognized upon successful enrollment of participants, net of a reserve for estimated cancellations. Commissions and fees for brokerage services may be invoiced at the effective date of the underlying policy or over the term of the arrangement in installments during the policy period. Payment terms for other services vary but are typically over the contract term in installments.
Data & Analytic Services includes Affinity, Aon Inpoint, CoverWallet, and ReView. Revenue consists primarily of fees for services rendered and is generally recognized over the term of the arrangement to depict the transfer of control of the services to customers in an amount that reflects the consideration to which the Company expects to be entitled in exchange for those services. Payment terms vary but are typically over the contract term in installments. For arrangements recognized over time, revenue will be recognized based on a measure of progress that depicts the transfer of control of the services to the customer, utilizing an appropriate input or output measure to provide a faithful depiction of the progress towards completion of the
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performance obligation, including units delivered or time elapsed. Input and output measures utilized vary based on the arrangement but typically include reports provided or days elapsed.
Pensions
We sponsor defined benefit pension plans throughout the world. Our most significant plans are located in the U.S., the U.K., the Netherlands, and Canada, which are closed to new entrants. We have ceased crediting future benefits relating to salary and services for our U.S., U.K., Netherlands, and Canada plans to the extent statutorily permitted.
The service cost component of net periodic benefit cost is reported in Compensation and benefits and all other components are reported in Other income (expense). We used a full-yield curve approach in the estimation of the service and interest cost components of net periodic pension and postretirement benefit cost for our major pension and other postretirement benefit plans; this was obtained by applying the specific spot rates along the yield curve used in the determination of the benefit obligation to the relevant projected cash flows.
Recognition of gains and losses and prior service
Certain changes in the value of the obligation and in the value of plan assets, which may occur due to various factors such as changes in the discount rate and actuarial assumptions, actual demographic experience, and/or plan asset performance are not immediately recognized in net income. Such changes are recognized in Other comprehensive income and are amortized into net income as part of the net periodic benefit cost.
Unrecognized gains and losses that have been deferred in Other comprehensive income, as previously described, are amortized into expense as a component of periodic pension expense based on the average life expectancy of the U.S., U.K., Netherlands, and Canada plan members. We amortize any prior service expense or credits that arise as a result of plan changes over a period consistent with the amortization of gains and losses.
As of December 31, 2020, our pension plans have deferred losses that have not yet been recognized through income in the Consolidated Financial Statements. We amortize unrecognized actuarial losses outside of a corridor, which is defined as 10% of the greater of market-related value of plan assets or projected benefit obligation. To the extent not offset by future gains, incremental amortization as calculated above will continue to affect future pension expense similarly until fully amortized.
The following table discloses our unrecognized actuarial gains and losses, the number of years over which we are amortizing the experience loss, and the estimated 2021 amortization of loss by country (in millions, except amortization period):

	U.K.		U.S.		Other	
Unrecognized actuarial gains and losses	$	1,329 			$	1,812 			$	514 		
Amortization period	8 to 26 years		6 to 24 years		13 to 36 years	
Estimated 2021 amortization of loss	$	34 			$	78 			$	14 		
The U.S. had no unrecognized prior service cost (credit) at December 31, 2020. The unrecognized prior service cost (credit) at December 31, 2020 was $43 million, and $(7) million for the U.K. and other plans, respectively.
For the U.S. pension plans, we use a market-related valuation of assets approach to determine the expected return on assets, which is a component of net periodic benefit cost recognized in the Consolidated Statements of Income. This approach recognizes 20% of any gains or losses in the current year’s value of market-related assets, with the remaining 80% spread over the next four years. As this approach recognizes gains or losses over a five-year period, the future value of assets and therefore, our net periodic benefit cost will be impacted as previously deferred gains or losses are recorded. As of December 31, 2020, the market-related value of assets was $2.1 billion. We do not use the market-related valuation approach to determine the funded status of the U.S. plans recorded in the Consolidated Statements of Financial Position. Instead, we record and present the funded status in the Consolidated Statements of Financial Position based on the fair value of the plan assets. As of December 31, 2020, the fair value of plan assets was $2.3 billion. Our non-U.S. plans use fair value to determine expected return on assets.
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Rate of return on plan assets and asset allocation
The following table summarizes the expected long-term rate of return on plan assets for future pension expense as of December 31, 2020:

	U.K.		U.S.		Other	
Expected return on plan assets, net of administration expenses	2.04%		2.65 - 6.56%		1.70 - 2.65%	
In determining the expected rate of return for the plan assets, we analyze investment community forecasts and current market conditions to develop expected returns for each of the asset classes used by the plans. In particular, we surveyed multiple third-party financial institutions and consultants to obtain long-term expected returns on each asset class, considered historical performance data by asset class over long periods, and weighted the expected returns for each asset class by target asset allocations of the plans.
The U.S. pension plan asset allocation is based on approved allocations following adopted investment guidelines. The investment policy for U.K. and other non-U.S. pension plans is generally determined by the plans’ trustees. Because there are several pension plans maintained in the U.K. and other non-U.S. categories, our target allocation presents a range of the target allocation of each plan. Target allocations are subject to change.
Impact of changing economic assumptions
Changes in the discount rate and expected return on assets can have a material impact on pension obligations and pension expense.
Holding all other assumptions constant, the following table reflects what a 25 basis point (“bps”) increase and decrease in our discount rate would have on our projected benefit obligation at December 31, 2020 (in millions):

Increase (decrease) in projected benefit obligation (1)	25 bps Change in Discount Rate	
	Increase		Decrease	
U.K. plans	$	(299)			$	242 		
U.S. plans	$	(100)			$	105 		
Other plans	$	(70)			$	75 		
(1)Increases to the projected benefit obligation reflect increases to our pension obligations, while decreases in the projected benefit obligation are recoveries toward fully-funded status. A change in the discount rate has an inverse relationship to the projected benefit obligation.
Holding all other assumptions constant, the following table reflects what a 25 bps increase and decrease in our discount rate would have on our estimated 2021 pension expense (in millions):

 	25 bps Change in Discount Rate	
Increase (decrease) in expense	Increase		Decrease	
U.K. plans	$	1 			$	(1)		
U.S. plans	$	2 			$	(2)		
Other plans	$	1 			$	(1)		
Holding all other assumptions constant, the following table reflects what a 25 bps increase and decrease in our long-term rate of return on plan assets would have on our estimated 2021 pension expense (in millions):

 	25 bps Change in Long-Term Rate of Return on Plan Assets	
Increase (decrease) in expense	Increase		Decrease	
U.K. plans	$	(16)			$	16 		
U.S. plans	$	(5)			$	5 		
Other plans	$	(4)			$	4 		
Estimated future contributions
We estimate cash contributions of approximately $122 million to our pension plans in 2021 as compared with cash contributions of $120 million in 2020.
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Goodwill and Other Intangible Assets
Goodwill represents the excess of cost over the fair market value of the net assets acquired. We classify our intangible assets acquired as either tradenames, customer-related and contract-based, or technology and other.
Goodwill is not amortized, but rather tested for impairment at least annually in the fourth quarter. We test more frequently if there are indicators of impairment or whenever business circumstances suggest that the carrying value of goodwill may not be recoverable. These indicators may include a sustained significant decline in our share price and market capitalization, a decline in our expected future cash flows, or a significant adverse change in legal factors or in the business climate, among others.
We perform impairment reviews at the reporting unit level. A reporting unit is an operating segment or one level below an operating segment (referred to as a “component”). A component of an operating segment is a reporting unit if the component constitutes a business for which discrete financial information is available and segment management regularly reviews the operating results of that component. An operating segment shall be deemed to be a reporting unit if all of its components are similar, if none of its components are a reporting unit, or if the segment comprises only a single component.
When evaluating these assets for impairment, we may first perform a qualitative assessment to determine whether it is more likely than not that a reporting unit is impaired. If we do not perform a qualitative assessment, or if we determine that it is not more likely than not that the fair value of the reporting unit exceeds its carrying amount, then the goodwill impairment test becomes a quantitative analysis. If the fair value of a reporting unit is determined to be greater than the carrying value of the reporting unit, goodwill is deemed not to be impaired and no further testing is necessary. If the fair value of a reporting unit is less than the carrying value, a goodwill impairment loss is recognized for the amount that the carrying amount of a reporting unit, including goodwill, exceeds its fair value limited to the total amount of the goodwill allocated to the reporting unit.
In determining the fair value of our reporting units, we use a discounted cash flow (“DCF”) model based on our most current forecasts. We discount the related cash flow forecasts using the weighted average cost of capital method at the date of evaluation. Preparation of forecasts and selection of the discount rate for use in the DCF model involve significant judgments, and changes in these estimates could affect the estimated fair value of one or more of our reporting units and could result in a goodwill impairment charge in a future period. We also use market multiples which are obtained from quoted prices of comparable companies to corroborate our DCF model results. The combined estimated fair value of our reporting units from our DCF model often results in a premium over our market capitalization, commonly referred to as a control premium. We believe the implied control premium determined by our impairment analysis is reasonable based upon historic data of premiums paid on actual transactions within our industry.
We review intangible assets that are being amortized for impairment whenever events or changes in circumstance indicate that their carrying amount may not be recoverable. If we are required to record impairment charges in the future, they could materially impact our results of operations.
Contingencies
We define a contingency as an existing condition that involves a degree of uncertainty as to a possible gain or loss that will ultimately be resolved when one or more future events occur or fail to occur. Under U.S. GAAP, we are required to establish reserves for loss contingencies when the loss is probable and we can reasonably estimate its financial impact. We are required to assess the likelihood of material adverse judgments or outcomes, as well as potential ranges or probability of losses. We determine the amount of reserves required, if any, for contingencies after carefully analyzing each individual item. The required reserves may change due to new developments in each issue. We do not recognize gain contingencies until the contingency is resolved and amounts due are probable of collection.
Share-Based Payments
Share-based compensation expense is measured based on the grant date fair value and recognized over the requisite service period for awards that we ultimately expect to vest. We estimate forfeitures at the time of grant based on our actual experience to date and revise our estimates, if necessary, in subsequent periods if actual forfeitures differ from those estimates.
Restricted Share Units
Restricted share units (“RSUs”) are service-based awards for which we recognize the associated compensation cost on a straight-line basis over the requisite service period. We estimate the fair value of the awards based on the market price of the underlying share on the date of grant, reduced by the present value of estimated dividends foregone during the vesting period where applicable.
51

Performance Share Awards
Performance share awards (“PSAs”) are performance-based awards for which vesting is dependent on the achievement of certain objectives. Such objectives may be made on a personal, group or company level. We estimate the fair value of the awards based on the market price of the underlying share on the date of grant, reduced by the present value of estimated dividends foregone during the vesting period.
Compensation expense is recognized over the performance period. The number of shares issued on the vesting date will vary depending on the actual performance objectives achieved, which are based on a fixed number of potential outcomes. We make assessments of future performance using subjective estimates, such as long-term plans. As a result, changes in the underlying assumptions could have a material impact on the compensation expense recognized.
The largest plan is the Leadership Performance Plan (“LPP”), which has a three-year performance period. As the percent of expected performance increases or decreases, the potential change in expense can go from 0% to 200% of the targeted total expense. The 2018 to 2020 performance period ended on December 31, 2020, the 2017 to 2019 performance period ended on December 31, 2019, and the 2016 to 2018 performance period ended on December 31, 2018. The LPP currently has two open performance periods: 2019 to 2021 and 2020 to 2022. A 10% upward adjustment in our estimated performance achievement percentage for both open performance periods would have increased our 2020 expense by approximately $7.2 million, while a 10% downward adjustment would have decreased our expense by approximately $7.2 million.
Income Taxes
We earn income in numerous countries and this income is subject to the laws of taxing jurisdictions within those countries.
The carrying values of deferred income tax assets and liabilities reflect the application of our income tax accounting policies and are based on management’s assumptions and estimates about future operating results and levels of taxable income, and judgments regarding the interpretation of the provisions of current accounting principles.
Deferred tax assets are reduced by valuation allowances if, based on the consideration of all available evidence, it is more likely than not that some portion of the deferred tax asset will not be realized. Considerations with respect to the realizability of deferred tax assets include the period of expiration of the deferred tax asset, historical earnings and projected future taxable income by jurisdiction as well as tax liabilities for the tax jurisdiction to which the tax asset relates. Significant management judgment is required in determining the assumptions and estimates related to the amount and timing of future taxable income. Valuation allowances are evaluated periodically and will be subject to change in each future reporting period as a result of changes in various factors.
We assess carryforwards and tax credits for realization as a reduction of future taxable income by using a “more likely than not” determination.
We base the carrying values of liabilities and assets for income taxes currently payable and receivable on management’s interpretation of applicable tax laws and incorporate management’s assumptions and judgments about using tax planning strategies in various taxing jurisdictions. Using different estimates, assumptions, and judgments in accounting for income taxes, especially those that deploy tax planning strategies, may result in materially different carrying values of income tax assets and liabilities and changes in our results of operations.

NEW ACCOUNTING PRONOUNCEMENTS
Note 2 “Summary of Significant Accounting Principles and Practices” of the Notes to Consolidated Financial Statements in Part II, Item 8 of this report contains a summary of our significant accounting policies, including a discussion of recently issued accounting pronouncements and their impact or future potential impact on our financial results, if determinable.

Item 7A.    Quantitative and Qualitative Disclosures About Market Risk
We are exposed to potential fluctuations in earnings, cash flows, and the fair values of certain of our assets and liabilities due to changes in interest rates and foreign exchange rates. To manage the risk from these exposures, we enter into a variety of derivative instruments. We do not enter into derivatives or financial instruments for trading or speculative purposes.
The following discussion describes our specific exposures and the strategies we use to manage these risks. Refer to Note 2 “Summary of Significant Accounting Principles and Practices” of the Notes to Consolidated Financial Statements in Part II, Item 8 of this report for a discussion of our accounting policies for financial instruments and derivatives.
52

Foreign Exchange Risk
We are subject to foreign exchange rate risk. Our primary exposures include exchange rates between the U.S. dollar and the euro, the British pound, the Canadian dollar, the Australian dollar, the Indian rupee, and the Japanese yen. We use over-the-counter options and forward contracts to reduce the impact of foreign currency risk to our financial statements.
Additionally, some of our non-U.S. brokerage subsidiaries receive revenue in currencies that differ from their functional currencies. Our U.K. subsidiaries earn a portion of their revenue in U.S. dollars, euro, and Japanese yen, but most of their expenses are incurred in British pounds. At December 31, 2020, we have hedged approximately 45% of our U.K. subsidiaries’ expected exposures to the U.S. dollar, euro, and Japanese yen transactions for the years ending December 31, 2021 and 2022. We generally do not hedge exposures beyond three years.
We also use forward and option contracts to economically hedge foreign exchange risk associated with monetary balance sheet exposures, such as intercompany notes and current assets and liabilities that are denominated in a non-functional currency and are subject to remeasurement.
The potential loss in future earnings from foreign exchange derivative instruments resulting from a hypothetical 10% adverse change in year-end exchange rates would be $28 million and $14 million at December 31, 2021 and 2022, respectively.
The translated value of revenues and expenses from our international brokerage operations are subject to fluctuations in foreign exchange rates. If we were to translate prior year results at current year exchange rates, diluted earnings per share would have an unfavorable $0.03 impact during the twelve months ended December 31, 2020. Further, adjusted diluted earnings per share, a non-GAAP measure as defined and reconciled under the caption “Review of Consolidated Results — Adjusted Diluted Earnings Per Share,” would have an unfavorable $0.04 impact during the twelve months ended December 31, 2020 if we were to translate prior year results at current quarter exchange rates.
Interest Rate Risk
Our fiduciary investment income is affected by changes in international and domestic short-term interest rates. We monitor our net exposure to short-term interest rates and, as appropriate, hedge our exposure with various derivative financial instruments. This activity primarily relates to brokerage funds held on behalf of clients in the U.S. and in continental Europe. A hypothetical, instantaneous parallel decrease in the year-end yield curve of 100 basis points would cause a decrease, net of derivative positions, of $58 million to each of 2021 and 2022 pretax income. A corresponding increase in the year-end yield curve of 100 basis points would cause an increase, net of derivative positions, of $58 million to each of 2021 and 2022 pre-tax income.
We have long-term debt outstanding, excluding the current portion, with a fair market value of $8.8 billion and $7.4 billion as of December 31, 2020 and December 31, 2019, respectively. The fair value was greater than the carrying value by $1,471 million at December 31, 2020, and $815 million greater than the carrying value at December 31, 2019. A hypothetical 1% increase or decrease in interest rates would change the fair value by a decrease of 7% or an increase of 8%, respectively, at December 31, 2020.
We have selected hypothetical changes in foreign currency exchange rates, interest rates, and equity market prices to illustrate the possible impact of these changes; we are not predicting market events.
53

Item 8.    Financial Statements and Supplementary Data
Report of Independent Registered Public Accounting Firm
To the Board of Directors and Shareholders of Aon plc

Opinion on the Financial Statements

We have audited the accompanying consolidated statement of financial position of Aon plc (the Company) as of December 31, 2020 and 2019, the related consolidated statements of income, comprehensive income, shareholders’ equity and cash flows for each of the three years in the period ended December 31, 2020, and the related notes (collectively referred to as the “financial statements”). In our opinion, the financial statements present fairly, in all material respects, the consolidated financial position of the Company at December 31, 2020 and 2019, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2020, in conformity with U.S. generally accepted accounting principles.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the Company's internal control over financial reporting as of December 31, 2020, based on criteria established in Internal Control-Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework), and our report dated February 19, 2021, expressed an unqualified opinion thereon.

Basis for Opinion

These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on the Company’s financial statements based on our audits. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement, whether due to error or fraud. Our audits included performing procedures to assess the risks of material misstatement of the financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements. We believe that our audits provide a reasonable basis for our opinion.

Critical Audit Matter

The critical audit matter communicated below is a matter arising from the current period audit of the financial statements that was communicated or required to be communicated to the audit committee and that: (1) relates to accounts or disclosures that are material to the financial statements and (2) involved our especially challenging, subjective or complex judgments. The communication of the critical audit matter does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing a separate opinion on the critical audit matter or on the account or disclosure to which it relates.
54

															
	Realizability of Deferred Tax Assets			
		
Description of the Matter	As discussed in Note 10 “Income Taxes” of the Notes to Consolidated Financial Statements, the Company had net deferred tax assets of $462 million at December 31, 2020. Deferred tax assets are reduced by a valuation allowance if, based on the weight of all available evidence, in management’s judgment it is more likely than not that some portion, or all, of the deferred tax assets will not be realized.

Conclusions on the realizability of the net deferred tax assets involve significant management judgment including assumptions and estimates related to the amount and timing of future taxable income. Auditing the deferred tax asset calculation and the related forecast of future taxable income was especially challenging as it involved a high degree of auditor judgment around management’s assumptions and estimates.	
					
How We Addressed the Matter in Our Audit	We obtained an understanding, evaluated the design and operating effectiveness of internal controls that address the risks of material misstatement relating to the realizability of deferred tax assets, including controls over management’s projections of future taxable income and the related assumptions.

Among other audit procedures performed, we evaluated the assumptions used by the Company to develop projections of future taxable income by income tax jurisdiction and tested the completeness and accuracy of the underlying data used in the projections. For example, we inspected the growth rate used in the calculation, the estimates of the reversal of cumulative temporary differences by year and the capital and debt requirements by jurisdiction. We compared the projections of future taxable income with the actual results of prior periods, as well as management’s considerations of current industry and economic trends. Further, we involved tax subject matter professionals in the review of the information identified.	

We have served as the Company’s auditor since 1986.

Chicago, Illinois
February 19, 2021
55

Aon plc
Consolidated Statements of Income

		Years ended December 31	
(millions, except per share data)		2020		2019		2018	
Revenue	 	 		 		 	
Total revenue	 	$	11,066 			$	11,013 			$	10,770 		
Expenses	 	 		 		 	
Compensation and benefits	 	5,905 			6,054 			6,103 		
Information technology		444 			494 			484 		
Premises		291 			339 			370 		
Depreciation of fixed assets		167 			172 			176 		
Amortization and impairment of intangible assets		246 			392 			593 		
Other general expense	 	1,232 			1,393 			1,500 		
Total operating expenses	 	8,285 			8,844 			9,226 		
Operating income	 	2,781 			2,169 			1,544 		
Interest income	 	6 			8 			5 		
Interest expense	 	(334)			(307)			(278)		
Other income (expense)	 	12 			1 			(25)		
Income from continuing operations before income taxes	 	2,465 			1,871 			1,246 		
Income tax expense	 	448 			297 			146 		
Net income from continuing operations	 	2,017 			1,574 			1,100 		
Net income (loss) from discontinued operations		1 			(1)			74 		
Net income		2,018 			1,573 			1,174 		
Less: Net income attributable to noncontrolling interests	 	49 			41 			40 		
Net income attributable to Aon shareholders	 	$	1,969 			$	1,532 			$	1,134 		
							
Basic net income per share attributable to Aon shareholders						
Continuing operations	$	8.49 			$	6.42 			$	4.32 		
Discontinued operations	— 			— 			0.30 		
Net income	$	8.49 			$	6.42 			$	4.62 		
Diluted net income per share attributable to Aon shareholders						
Continuing operations		$	8.45 			$	6.37 			$	4.29 		
Discontinued operations		— 			— 			0.30 		
Net income		$	8.45 			$	6.37 			$	4.59 		
Weighted average ordinary shares outstanding - basic	 	231.9 			238.6 			245.2 		
Weighted average ordinary shares outstanding - diluted	233.1 			240.6 			247.0 		
See accompanying Notes to Consolidated Financial Statements.
56

Aon plc
Consolidated Statements of Comprehensive Income

		Years Ended December 31	
(millions)		2020		2019		2018	
Net income	$	2,018 			$	1,573 			$	1,174 		
Less: Net income attributable to noncontrolling interests	49 			41 			40 		
Net income attributable to Aon shareholders	1,969 			1,532 			1,134 		
Other comprehensive income (loss), net of tax:	 		 		 	
Change in fair value of financial instruments	13 			3 			11 		
Foreign currency translation adjustments	263 			14 			(444)		
Postretirement benefit obligation	(101)			(141)			17 		
Total other comprehensive income (loss)	175 			(124)			(416)		
Less: Other comprehensive income (loss) attributable to noncontrolling interests	3 			— 			(4)		
Total other comprehensive income (loss) attributable to Aon shareholders	172 			(124)			(412)		
Comprehensive income attributable to Aon shareholders	$	2,141 			$	1,408 			$	722 		
See accompanying Notes to Consolidated Financial Statements.
57

Aon plc
Consolidated Statements of Financial Position

		As of December 31	
(millions, except nominal value)		2020		2019	
Assets	 		 	
Current assets	 		 	
Cash and cash equivalents	$	884 			$	790 		
Short-term investments	308 			138 		
Receivables, net	3,070 			3,112 		
Fiduciary assets	13,798 			11,834 		
Other current assets	624 			602 		
	
Total current assets	18,684 			16,476 		
Goodwill	8,666 			8,165 		
Intangible assets, net	640 			783 		
Fixed assets, net	599 			621 		
Operating lease right-of-use assets	911 			929 		
Deferred tax assets	724 			645 		
Prepaid pension	1,280 			1,216 		
Other non-current assets	610 			570 		
	
Total assets	$	32,114 			$	29,405 		
				
Liabilities and equity	 		 	
Liabilities	 		 	
Current liabilities	 		 	
Accounts payable and accrued liabilities	$	2,016 			$	1,939 		
Short-term debt and current portion of long-term debt	448 			712 		
Fiduciary liabilities	13,798 			11,834 		
Other current liabilities	1,171 			1,086 		
	
Total current liabilities	17,433 			15,571 		
Long-term debt	7,281 			6,627 		
Non-current operating lease liabilities	897 			944 		
Deferred tax liabilities	262 			199 		
Pension, other postretirement, and postemployment liabilities	1,763 			1,738 		
Other non-current liabilities	895 			877 		
	
Total liabilities	28,531 			25,956 		
				
Equity	 		 	
Ordinary shares - $0.01 nominal value
    Authorized: 2020 - 500 shares; 2019 - 750 shares (issued: 2020 - 225.5; 2019 - 232.1)	2 			2 		
Additional paid-in capital	6,312 			6,152 		
Retained earnings	1,042 			1,254 		
Accumulated other comprehensive loss	(3,861)			(4,033)		
Total Aon shareholders' equity	3,495 			3,375 		
Noncontrolling interests	88 			74 		
Total equity	3,583 			3,449 		
Total liabilities and equity	$	32,114 			$	29,405 		
See accompanying Notes to Consolidated Financial Statements.
58

Aon plc
Consolidated Statements of Shareholders’ Equity

(millions, except per share data)		Shares		Ordinary Shares and Additional Paid-in Capital		Retained Earnings		Accumulated Other
Comprehensive Loss, Net of Tax		Non-controlling
Interests		Total	
Balance at December 31, 2017		247.6 			$	5,777 			$	2,302 			$	(3,496)			$	65 			$	4,648 		
Adoption of new accounting guidance		— 			— 			493 			(1)			— 			492 		
Balance at January 1, 2018		247.6 			5,777 			2,795 			(3,497)			65 			5,140 		
Net income		— 			— 			1,134 			— 			40 			1,174 		
Shares issued — employee stock compensation plans		2.5 			(148)			— 			— 			— 			(148)		
Shares purchased		(10.0)			— 			(1,454)			— 			— 			(1,454)		
	
Share-based compensation expense		— 			338 			— 			— 			— 			338 		
Dividends to shareholders ($1.56 per share)		— 			— 			(382)			— 			— 			(382)		
Net change in fair value of financial instruments		— 			— 			— 			11 			— 			11 		
Net foreign currency translation adjustments		— 			— 			— 			(440)			(4)			(444)		
Net postretirement benefit obligation		— 			— 			— 			17 			— 			17 		
Net purchases of shares from noncontrolling interests		— 			— 			— 			— 			(1)			(1)		
Dividends paid to noncontrolling interests on subsidiary common stock		— 			— 			— 			— 			(32)			(32)		
Balance at December 31, 2018		240.1 			5,967 			2,093 			(3,909)			68 			4,219 		
Net income		— 			— 			1,532 			— 			41 			1,573 		
Shares issued — employee stock compensation plans		2.5 			(130)			(1)			— 			— 			(131)		
Shares purchased		(10.5)			— 			(1,960)			— 			— 			(1,960)		
	
Share-based compensation expense		— 			317 			— 			— 			— 			317 		
Dividends to shareholders ($1.72 per share)		— 			— 			(410)			— 			— 			(410)		
Net change in fair value of financial instruments		— 			— 			— 			3 			— 			3 		
Net foreign currency translation adjustments		— 			— 			— 			14 			— 			14 		
Net postretirement benefit obligation		— 			— 			— 			(141)			— 			(141)		
	
Dividends paid to noncontrolling interests on subsidiary common stock		— 			— 			— 			— 			(35)			(35)		
Balance at December 31, 2019		232.1 			6,154 			1,254 			(4,033)			74 			3,449 		
Adoption of new accounting guidance		— 			— 			(6)			— 			— 			(6)		
Balance at January 1, 2020		232.1 			6,154 			1,248 			(4,033)			74 			3,443 		
Net income		— 			— 			1,969 			— 			49 			2,018 		
Shares issued — employee stock compensation plans		1.9 			(154)			— 			— 			— 			(154)		
Shares purchased		(8.5)			— 			(1,763)			— 			— 			(1,763)		
	
Share-based compensation expense		— 			317 			— 			— 			— 			317 		
Dividends to shareholders ($1.78 per share)		— 			— 			(412)			— 			— 			(412)		
Net change in fair value of financial instruments		— 			— 			— 			13 			— 			13 		
Net foreign currency translation adjustments		— 			— 			— 			260 			3 			263 		
Net postretirement benefit obligation		— 			— 			— 			(101)			— 			(101)		
Net purchases of shares from noncontrolling interests		— 			(3)			— 			— 			(6)			(9)		
Dividends paid to noncontrolling interests on subsidiary common stock		— 			— 			— 			— 			(32)			(32)		
Balance at December 31, 2020		225.5 			$	6,314 			$	1,042 			$	(3,861)			$	88 			$	3,583 		

See accompanying Notes to Consolidated Financial Statements.

59

Aon plc
Consolidated Statements of Cash Flows

		Years ended December 31	
(millions)		2020		2019		2018	
Cash flows from operating activities	 		 		 	
Net income	$	2,018 			$	1,573 			$	1,174 		
Less: Income from discontinued operations, net of income taxes	1 			(1)			74 		
Adjustments to reconcile net income to cash provided by operating activities:           	 		 		 	
Loss (gain) from sales of businesses and investments, net	(25)			(13)			6 		
Depreciation of fixed assets	167 			172 			176 		
Amortization and impairment of intangible assets	246 			392 			593 		
Share-based compensation expense	312 			317 			338 		
Deferred income taxes	9 			(36)			(225)		
Change in assets and liabilities:	 		 		 	
Fiduciary receivables	(1,140)			(409)			(679)		
Short-term investments — funds held on behalf of clients	(316)			(1,246)			(320)		
Fiduciary liabilities	1,456 			1,655 			999 		
Receivables, net	108 			(371)			(127)		
Accounts payable and accrued liabilities	186 			(28)			25 		
Restructuring reserves	(127)			3 			23 		
Current income taxes	(17)			(20)			34 		
Pension, other postretirement and postemployment liabilities	(141)			(156)			(259)		
Other assets and liabilities	48 			1 			2 		

Cash provided by operating activities	2,783 			1,835 			1,686 		
Cash flows from investing activities	 		 		 	
Proceeds from investments	64 			61 			71 		
Payments for investments	(97)			(113)			(80)		
Net sales (purchases) of short-term investments — non-fiduciary	(167)			35 			348 		
Acquisition of businesses, net of cash acquired	(368)			(39)			(58)		
Sale of businesses, net of cash sold	30 			52 			(10)		
Capital expenditures	(141)			(225)			(240)		

Cash provided by (used for) investing activities	(679)			(229)			31 		
Cash flows from financing activities	 		 		 	
Share repurchase	(1,763)			(1,960)			(1,470)		
Issuance of shares for employee benefit plans	(149)			(131)			(149)		
Issuance of debt	4,153 			6,052 			5,754 		
Repayment of debt	(3,882)			(4,941)			(5,417)		
Cash dividends to shareholders	(412)			(410)			(382)		
Noncontrolling interests and other financing activities	(35)			(103)			(35)		

Cash used for financing activities	(2,088)			(1,493)			(1,699)		
Effect of exchange rates on cash and cash equivalents	78 			21 			(118)		
Net increase (decrease) in cash and cash equivalents	94 			134 			(100)		
Cash and cash equivalents at beginning of year	790 			656 			756 		
Cash and cash equivalents at end of year	$	884 			$	790 			$	656 		
Supplemental disclosures:	 		 		 	
Interest paid	$	326 			$	289 			$	266 		
Income taxes paid, net of refunds	$	455 			$	353 			$	337 		
See accompanying Notes to Consolidated Financial Statements.
60

Notes to Consolidated Financial Statements

1.    Basis of Presentation
The accompanying Consolidated Financial Statements have been prepared in accordance with U.S. GAAP. The Consolidated Financial Statements include the accounts of Aon plc and all of its controlled subsidiaries (“Aon” or the “Company”). Intercompany accounts and transactions have been eliminated. The Consolidated Financial Statements include, in the opinion of management, all adjustments (consisting of normal recurring adjustments and reclassifications) necessary to present fairly the Company’s consolidated financial position, results of operations and cash flows for all periods presented.
On April 1, 2020, a scheme of arrangement under English law was completed pursuant to which the Class A ordinary shares of Aon plc, a public limited company incorporated under the laws of England and Wales and the publicly traded parent company of Aon Global Limited, were cancelled and the holders thereof received, on a one-for-one basis, Class A ordinary shares of Aon plc, an Irish public limited company formerly known as Aon Limited (“Aon plc”), as described in the proxy statement filed with the SEC on December 20, 2019 (the “Ireland Reorganization”). Aon plc is a tax resident of Ireland. References in this report to “Aon,” the “Company,” “we,” “us,” or “our” for time periods prior to April 1, 2020 refer to Aon Global Limited. References in the Financial Statements to “Aon,” the “Company,” “we,” “us,” or “our” for time periods on or after April 1, 2020, refer to Aon plc.
Use of Estimates
The preparation of the accompanying Consolidated Financial Statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosures of contingent assets and liabilities at the date of the Consolidated Financial Statements, and the reported amounts of reserves and expenses. These estimates and assumptions are based on management’s best estimates and judgments. Management evaluates its estimates and assumptions on an ongoing basis using historical experience and other factors, including the current economic environment. Management believes its estimates to be reasonable given the current facts available. Aon adjusts such estimates and assumptions when facts and circumstances dictate. Illiquid credit markets, volatile equity markets, foreign currency exchange rate movements, and, recently, impacts from the COVID-19 pandemic increase the uncertainty inherent in such estimates and assumptions. As future events and their effects cannot be determined with precision, actual results could differ significantly from these estimates. Changes in estimates resulting from continuing changes in the economic environment would, if applicable, be reflected in the Consolidated Financial Statements in future periods.

2.    Summary of Significant Accounting Principles and Practices
Revenue Recognition
The Company generates revenues primarily through commissions, compensation from insurance and reinsurance companies for services provided to them, and fees from customers. Commissions and fees for brokerage services vary depending upon several factors, which may include the amount of premium, the type of insurance or reinsurance coverage provided, the particular services provided to a client, insurer, or reinsurer, and the capacity in which the Company acts. Compensation from insurance and reinsurance companies includes: (1) fees for consulting and analytics services and (2) fees and commissions for administrative and other services provided to or on behalf of insurers. In Aon’s capacity as an insurance and reinsurance broker, the service promised to the customer is placement of an effective insurance or reinsurance policy, respectively. At the completion of the insurance or reinsurance policy placement process once coverage is effective, the customer has obtained control over the services promised by the Company. Judgment is not typically required when assessing whether the coverage is effective. Fees from clients for advice and consulting services are dependent on the extent and value of the services provided. Payment terms for the Company’s principal service lines are discussed below; the Company believes these terms are consistent with current industry practices. Significant financing components are typically not present in Aon’s arrangements.
The Company recognizes revenue when control of the promised services is transferred to the customer in the amount that best reflects the consideration to which the Company expects to be entitled in exchange for those services. For arrangements where control is transferred over time, an input or output method is applied that represents a faithful depiction of the progress towards completion of the performance obligation. For arrangements that include variable consideration, the Company assesses whether any amounts should be constrained. For arrangements that include multiple performance obligations, the Company allocates consideration based on their relative fair values.
Costs incurred by the Company in obtaining a contract are capitalized and amortized on a systematic basis that is consistent with the transfer of control of the services to which the asset relates, considering anticipated renewals when applicable. Certain contract related costs, including pre-placement brokerage costs, are capitalized as a cost to fulfill and are amortized on a systematic basis consistent with the transfer of control of the services to which the asset relates, which is generally less than one year.
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The Company has elected to apply practical expedients to not disclose the revenue related to unsatisfied performance obligations if (1) the contract has an original duration of 1 year or less, (2) the Company has recognized revenue for the amount in which it has the right to bill, and (3) the variable consideration is allocated entirely to an unsatisfied performance obligation which is recognized as a series of distinct goods or services that form a single performance obligation.
Disaggregation of Revenue
The following is a description of principal service lines from which the Company generates its revenue:
Commercial Risk Solutions includes retail brokerage, cyber solutions, global risk consulting, and captives. Revenue primarily includes insurance commissions and fees for services rendered. Revenue is predominantly recognized at a point in time upon the effective date of the underlying policy (or policies), or for a limited number of arrangements, over the term of the arrangement using output measures to depict the transfer of control of the services to customers in an amount that reflects the consideration to which the Company expects to be entitled in exchange for those services. For arrangements recognized over time, various output measures, including units transferred and time elapsed, are utilized to provide a faithful depiction of the progress towards completion of the performance obligation. Revenue is recorded net of allowances for estimated policy cancellations, which are determined based on an evaluation of historical and current cancellation data. Commissions and fees for brokerage services may be invoiced near the effective date of the underlying policy or over the term of the arrangement in installments during the policy period.
Reinsurance Solutions includes treaty and facultative reinsurance brokerage and capital markets. Revenue primarily includes reinsurance commissions and fees for services rendered. Revenue is predominantly recognized at a point in time upon the effective date of the underlying policy (or policies), or for a limited number of arrangements, over the term of the arrangement using output measures to depict the transfer of control of the services to customers in an amount that reflects the consideration to which the Company expects to be entitled in exchange for those services. For arrangements recognized over time, various output measures, including units delivered and time elapsed, are utilized to provide a faithful depiction of the progress towards completion of the performance obligation. Commissions and fees for brokerage services may be invoiced at the inception of the reinsurance period for certain reinsurance brokerage, or more commonly, over the term of the arrangement in installments based on deposit or minimum premiums for most treaty reinsurance arrangements.
Retirement Solutions includes core retirement, investment consulting, and human capital. Revenue consists primarily of fees paid by customers for consulting services, such as risk management strategies, health and benefits, and human capital consulting services. Revenue recognized for these arrangements is predominantly recognized over the term of the arrangement using input or output measures to depict the transfer of control of the services to customers in an amount that reflects the consideration to which the Company expects to be entitled in exchange for those services, or for certain arrangements, at a point in time upon completion of the services. For consulting arrangements recognized over time, revenue will be recognized based on a measure of progress that depicts the transfer of control of the services to the customer, utilizing an appropriate input or output measure to provide a reasonable assessment of the progress towards completion of the performance obligation including units delivered or time elapsed. Fees paid by customers for consulting services are typically charged on an hourly, project or fixed-fee basis, and revenue for these arrangements is typically recognized based on time incurred, days elapsed, or reports delivered. Revenue from time-and-materials or cost-plus arrangements are recognized as services are performed using input or output measures to provide a reasonable assessment of the progress towards completion of the performance obligation including hours worked, and revenue for these arrangements is typically recognized based on time and materials incurred. Reimbursements received for out-of-pocket expenses are recorded as a component of revenue. Payment terms vary but are typically over the contract term in installments.
Health Solutions includes health and benefits brokerage and health care exchanges. Revenue primarily includes insurance commissions and fees for services rendered. For brokerage commissions, revenue is predominantly recognized at the effective date of the underlying policy (or policies), or for a limited number of arrangements, over the term of the arrangement to depict the transfer of control of the services to customers in an amount that reflects the consideration to which the Company expects to be entitled in exchange for those services using input or output measures, including units delivered or time elapsed, to provide a faithful depiction of the progress towards completion of the performance obligation. Revenue from health care exchange arrangements are typically recognized upon successful enrollment of participants, net of a reserve for estimated cancellations. Commissions and fees for brokerage services may be invoiced at the effective date of the underlying policy or over the term of the arrangement in installments during the policy period. Payment terms for other services vary but are typically over the contract term in installments.
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Data & Analytic Services includes Affinity, Aon Inpoint, CoverWallet, and ReView. Revenue consists primarily of fees for services rendered and is generally recognized over the term of the arrangement to depict the transfer of control of the services to customers in an amount that reflects the consideration to which the Company expects to be entitled in exchange for those services. Payment terms vary but are typically over the contract term in installments. For arrangements recognized over time, revenue will be recognized based on a measure of progress that depicts the transfer of control of the services to the customer, utilizing an appropriate input or output measure to provide a faithful depiction of the progress towards completion of the performance obligation, including units delivered or time elapsed. Input and output measures utilized vary based on the arrangement but typically include reports provided or days elapsed.
Share-based Compensation Expense
Share-based payments to employees, including grants of restricted share units and performance share awards, are measured based on grant date fair value. The Company recognizes compensation expense over the requisite service period for awards expected to ultimately vest. Forfeitures are estimated on the date of grant and revised if actual or expected forfeiture activity differs materially from original estimates.
Pension and Other Postretirement Benefits
The Company records net periodic cost relating to its pension and other postretirement benefit plans based on calculations that include various actuarial assumptions, including discount rates, assumed rates of return on plan assets, inflation rates, mortality rates, compensation increases, and turnover rates. The Company reviews its actuarial assumptions on an annual basis and modifies these assumptions based on current rates and trends. The effects of gains, losses, and prior service costs and credits are amortized over future service periods or future estimated lives if the plans are frozen as reflected in Other income (expense) within the Consolidated Statements of Income. The funded status of each plan, calculated as the fair value of plan assets less the benefit obligation, is reflected in the Company’s Consolidated Statements of Financial Position using a December 31 measurement date.
Net Income per Share
Basic net income per share is computed by dividing net income available to ordinary shareholders by the weighted-average number of ordinary shares outstanding, including participating securities, which consist of unvested share awards with non-forfeitable rights to dividends. Diluted net income per share is computed by dividing net income available to ordinary shareholders by the weighted average number of ordinary shares outstanding, which have been adjusted for the dilutive effect of potentially issuable ordinary shares, including certain contingently issuable shares. The diluted earnings per share calculation reflects the more dilutive effect of either (1) the two-class method that assumes that the participating securities have not been exercised, or (2) the treasury stock method.
Potentially issuable shares are not included in the computation of diluted income per share if their inclusion would be antidilutive.
Cash and Cash Equivalents and Short-term Investments
Cash and cash equivalents include cash balances and all highly liquid investments with initial maturities of three months or less. Short-term investments consist of money market funds. The estimated fair value of Cash and cash equivalents and Short-term investments approximates their carrying values.
At December 31, 2020, Cash and cash equivalents and Short-term investments totaled $1,192 million compared to $928 million at December 31, 2019. Of the total balance, $102 million and $110 million was restricted as to its use at December 31, 2020 and 2019, respectively. Included within the December 31, 2020 and 2019 balances, respectively, were £44.4 million ($60.2 million at December 31, 2020 exchanges rates) and £42.7 million ($55.5 million at December 31, 2019 exchange rates) of operating funds required to be held by the Company in the U.K. by the FCA, which were included in Short-term investments.
Fiduciary Assets and Liabilities
In its capacity as an insurance agent and broker, Aon collects premiums from insureds and, after deducting its commission, remits the premiums to the respective insurers. Aon also collects claims or refunds from insurers on behalf of insureds. Uncollected premiums from insureds and uncollected claims or refunds from insurers are recorded as Fiduciary assets in the Company’s Consolidated Statements of Financial Position. Unremitted insurance premiums and claims are held in a fiduciary capacity and the obligation to remit these funds is recorded as Fiduciary liabilities in the Consolidated Statements of Financial Position.
Aon held fiduciary assets for premiums collected from insureds but not yet remitted to insurance companies and claims collected from insurance companies but not yet remitted to insureds of $5.7 billion and $5.2 billion at December 31, 2020 and
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2019, respectively. These funds and a corresponding liability are included in Fiduciary assets and Fiduciary liabilities, respectively, in the accompanying Consolidated Statements of Financial Position.
Allowance for Doubtful Accounts
The Company’s estimate for allowance for credit losses with respect to receivables is based on a combination of factors, including evaluation of forward-looking information, historical write-offs, aging of balances, and other qualitative and quantitative analyses. Receivables, net included an allowance for doubtful accounts of $98 million and $70 million at December 31, 2020 and 2019, respectively.
Fixed Assets
Fixed assets are stated at cost, less accumulated depreciation. Included in this category are certain capitalized costs incurred during the application development stage related to directly obtaining, developing, or enhancing internal use software. Depreciation and amortization are computed using the straight-line method over the estimated useful lives of the assets, which are generally as follows:

Asset Description	 	Estimated Useful Life	
Software	 	Lesser of the life of an associated license, or 4 to 7 years	
Leasehold improvements	 	Lesser of estimated useful life or lease term, not to exceed 10 years	
Furniture, fixtures and equipment	 	4 to 10 years	
Computer equipment	 	4 to 6 years	
Buildings	 	35 years	
Automobiles	 	6 years	
Goodwill and Intangible Assets
Goodwill represents the excess of acquisition cost over the fair value of the net assets acquired in the acquisition of a business. Goodwill is allocated to applicable reporting units. Upon disposition of a business entity, goodwill is allocated to the disposed entity based on the fair value of that entity compared to the fair value of the reporting unit in which it was included. Goodwill is not amortized, but instead is tested for impairment at least annually. The goodwill impairment test is performed at the reporting unit level. The Company may initially perform a qualitative analysis to determine if it is more likely than not that the goodwill balance is impaired. If a qualitative assessment is not performed or if a determination is made that it is not more likely than not that their value of the reporting unit exceeds its carrying amount, then the Company will perform a quantitative analysis. If the fair value of a reporting unit is determined to be greater than the carrying value of the reporting unit, goodwill is deemed not to be impaired and no further testing is necessary. If the fair value of a reporting unit is less than the carrying value, a goodwill impairment loss is recognized for the amount that the carrying amount of a reporting unit, including goodwill, exceeds its fair value limited to the total amount of the goodwill allocated to the reporting unit. Any resulting difference will be a charge to Amortization and impairment of intangible assets in the Consolidated Statements of Income in the period in which the determination is made. Fair value is determined using a combination of present value techniques and market prices of comparable businesses.
We classify our intangible assets acquired as either tradenames, customer-related and contract-based, or technology and other. Amortization basis and estimated useful lives by intangible asset type are generally as follows:

Intangible Asset Description	 	Amortization Basis		Estimated Useful Life	
Tradenames	 	Straight-line		1 to 3 years	
Customer-related and contract-based		In line with underlying cash flows		7 to 20 years	
Technology and other	 	Straight-line		5 to 7 years	
Derivatives
Derivative instruments are recognized in the Consolidated Statements of Financial Position at fair value. Where the Company has entered into master netting agreements with counterparties, the derivative positions are netted by counterparties and are reported accordingly in other assets or other liabilities. Changes in the fair value of derivative instruments are recognized in earnings each period, unless the derivative is designated and qualifies as a cash flow or net investment hedge.
The Company has historically designated the following hedging relationships for certain transactions: (1) a hedge of the change in fair value of a recognized asset or liability or firm commitment (“fair value hedge”), (2) a hedge of the variability in cash
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flows from a recognized variable-rate asset or liability or forecasted transaction (“cash flow hedge”), and (3) a hedge of the net investment in a foreign operation (“net investment hedge”).
In order for a derivative to qualify for hedge accounting, the derivative must be formally designated as a fair value, cash flow, or a net investment hedge by documenting the relationship between the derivative and the hedged item. The documentation must include a description of the hedging instrument, the hedged item, the risk being hedged, Aon’s risk management objective and strategy for undertaking the hedge, and the method for assessing the effectiveness of the hedge. Additionally, the hedge relationship must be expected to be highly effective at offsetting changes in either the fair value or cash flows of the hedged item at both the inception of the hedge and on an ongoing basis. Aon assesses the ongoing effectiveness of its hedges quarterly or more frequently if facts and circumstances require.
For a derivative designated as a fair value hedging instrument, the gain or loss is recognized in earnings in the period of change together with the offsetting loss or gain on the hedged item attributable to the risk being hedged. The effect is to reflect in earnings the extent to which the hedge is not effective in achieving offsetting changes in fair value. For a cash flow hedge that qualifies for hedge accounting, the change in fair value of a hedging instrument is recognized in Accumulated other comprehensive income (“AOCI”) and subsequently reclassified to earnings in the same period the hedged item impacts earnings. For a net investment hedge, the change in fair value of the hedging instrument is recognized in AOCI as part of the cumulative translation adjustment.
Changes in the fair value of a derivative that is not designated as part of a hedging relationship (commonly referred to as an “economic hedge”) are recorded in Other income (expense) in the Consolidated Statements of Income in the period of change.
The Company discontinues hedge accounting prospectively when (1) the derivative expires or is sold, terminated, or exercised, (2) the qualifying criteria are no longer met, or (3) management removes the designation of the hedging relationship.
Foreign Currency
Certain of the Company’s non-U.S. operations use their respective local currency as their functional currency. These operations that do not have the U.S. dollar as their functional currency translate their financial statements at the current rates of exchange in effect at the balance sheet date and revenues and expenses using rates that approximate those in effect during the period. The resulting translation adjustments are included in Net foreign currency translation adjustments within the Consolidated Statements of Shareholders’ Equity. Further, gains and losses from the remeasurement of monetary assets and liabilities that are denominated in a non-functional currency of that entity are included in Other income (expense) within the Consolidated Statements of Income.
Income Taxes
Deferred income taxes are recognized for the effect of temporary differences between financial reporting and tax basis of assets and liabilities and are measured using the enacted marginal tax rates and laws that are currently in effect. The effect on deferred tax assets and liabilities from a change in tax rates is recognized in the period when the rate change is enacted.
Deferred tax assets are reduced by valuation allowances if, based on the consideration of all available evidence, it is more likely than not that some portion of the deferred tax asset will not be realized. Deferred tax assets are realized by having sufficient future taxable income to allow the related tax benefits to reduce taxes otherwise payable. The sources of taxable income that may be available to realize the benefit of deferred tax assets are future reversals of existing taxable temporary differences, future taxable income exclusive of reversing temporary differences and carry-forwards, taxable income in carry-back years, and tax planning strategies that are both prudent and feasible.
The Company recognizes the effect of income tax positions only if sustaining those positions is more likely than not. Tax positions that meet the more likely than not recognition threshold but are not highly certain are initially and subsequently measured based on the largest amount of benefit that is greater than 50% likely of being realized upon settlement with the taxing authority. Only information that is available at the reporting date is considered in the Company’s recognition and measurement analysis, and events or changes in facts and circumstances are accounted for in the period in which the event or change in circumstance occurs.
The Company records penalties and interest related to unrecognized tax benefits in Income taxes in the Company’s Consolidated Statements of Income.
Leases
The Company leases office facilities, equipment, and automobiles under non-cancelable operating and finance leases. The Company’s lease obligations are primarily for the use of office facilities. The Company evaluates if a leasing arrangement exists upon inception of a contract. A contract contains a lease if the contract conveys the right to control the use of identified
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tangible assets for a period of time in exchange for consideration. Identified property, plant, or equipment may include a physically distinct portion of a larger asset, or a portion of an asset that represents substantially all of the capacity of the asset but is not physically distinct. The Company assesses whether a contract implicitly contains the right to control the use of a tangible asset that is not already owned. In addition, the Company subleases certain real estate properties to third parties, which are classified as operating leases.
The Company’s leases expire at various dates and may contain renewal and expansion options. The exercise of lease renewal and expansion options are typically at the Company’s sole discretion and are only included in the determination of the lease term if the Company is reasonably certain to exercise the option. The Company’s leases do not typically contain termination options. In addition, the Company’s lease agreements typically do not contain any material residual value guarantees or restrictive covenants.
Right-of-use (“ROU”) assets and lease liabilities are based on the present value of the minimum lease payments over the lease term. The Company has elected the practical expedient related to lease and non-lease components, as an accounting policy election for all asset classes, which allows a lessee to not separate non-lease from lease components and instead account for consideration received in a contract as a single lease component.
The Company made a policy election to not recognize ROU assets and lease liabilities that arise from leases with an initial term of twelve months or less on the Consolidated Statements of Financial Position. However, the Company recognized these lease payments in the Consolidated Statements of Income on a straight-line basis over the lease term and variable lease payments in the period in which the expense was incurred. The Company chose to apply this accounting policy across all classes of underlying assets.
A portion of the Company’s lease agreements include variable lease payments that are not recorded in the initial measurement of the lease liability and ROU asset balances. For real estate arrangements, base rental payments may be escalated according to annual changes in the Consumer Price Index (“CPI”) or other indices. The escalated rental payments based on the estimated CPI at the lease commencement date are included within minimum rental payments; however, changes in CPI are considered variable in nature and are recognized as variable lease costs in the period in which the obligation is incurred. Additionally, real estate lease agreements may include other variable payments related to operating expenses charged by the landlord based on actual expenditures. Information technology equipment agreements may include variable payments based on usage of the equipment. These expenses are also recognized as variable lease costs in the period in which the expense is incurred.
The Company utilizes discount rates to determine the present value of the lease payments based on information available at the commencement date of the lease. As the rate implicit in each lease is not typically readily available, the Company uses an incremental borrowing rate based on factors such as the lease term and the economic environment where the lease exists to determine the appropriate present value of future lease payments. When determining the incremental borrowing rate, the Company considers the rate of interest it would pay on a secured borrowing in an amount equal to the lease payments for the underlying asset under similar terms.
Operating leases are included in Operating lease ROU assets, Other current liabilities, and Non-current operating lease liabilities on the Consolidated Statements of Financial Position. Finance leases are included in Other non-current assets, Other current liabilities, and Other non-current liabilities on the Consolidated Statements of Financial Position.
Principles of Consolidation
The accompanying Consolidated Financial Statements include the accounts of Aon plc and those entities in which the Company has a controlling financial interest. To determine if Aon holds a controlling financial interest in an entity, the Company first evaluates if it is required to apply the variable interest entity (“VIE”) model to the entity, otherwise, the entity is evaluated under the voting interest model. Where Aon holds rights that give it the power to direct the activities of a VIE that most significantly impact the VIE's economic performance, combined with a variable interest that gives the right to receive potentially significant benefits or the obligation to absorb potentially significant losses, the Company has a controlling financial interest in that VIE. Aon holds a controlling financial interest in entities that are not VIEs where it, directly or indirectly, holds more than 50% of the voting rights or where it exercises control through substantive participating rights or as a general partner.
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New Accounting Pronouncements
Adoption of New Accounting Standards
Cloud Computing Arrangements
In August 2018, the Financial Accounting Standards Board (“FASB”) issued new accounting guidance on implementation costs incurred in a cloud computing arrangement that is a service contract. The new guidance aligns capitalization requirements for certain implementation costs incurred in cloud computing arrangements with existing requirements for capitalizing implementation costs for internal-use software. These costs will be deferred over the term of the hosting arrangement, including any optional renewal periods the entity is reasonably certain to exercise. An entity may apply the new guidance on either a prospective or retrospective basis. The new guidance was effective for Aon in the first quarter of 2020 and was adopted on a prospective basis for all implementation costs incurred after the date of initial adoption. The adoption of this guidance had no significant impact on the Financial Statements.
Simplifying the Test for Goodwill Impairment
In January 2017, the FASB issued new accounting guidance on simplifying the test for goodwill impairment. Previously the standard required an entity to perform a two-step test to determine the amount, if any, of goodwill impairment. In Step 1, an entity compared the fair value of a reporting unit with its carrying amount, including goodwill. If the carrying amount of the reporting unit exceeds its fair value, the entity performed Step 2 and compared the implied fair value of goodwill with the carrying amount of that goodwill for that reporting unit. An impairment charge equal to the amount by which the carrying amount of goodwill for the reporting unit exceeds the implied fair value of that goodwill was recorded, limited to the amount of goodwill allocated to that reporting unit. The new guidance removes Step 2. An entity will apply a one-step quantitative test and record the amount of goodwill impairment as the excess of a reporting unit’s carrying amount over its fair value, not to exceed the total amount of goodwill allocated to the reporting unit. The new guidance does not amend the optional qualitative assessment of goodwill impairment. The new guidance was effective for Aon in the first quarter of 2020 and was adopted on a prospective basis. The adoption of this guidance had no impact on the Financial Statements.
Credit Losses
In June 2016, the FASB issued a new accounting standard on the measurement of credit losses on financial instruments. The new standard replaces the current incurred loss impairment methodology with a methodology that reflects expected credit losses and requires consideration of a broader range of reasonable and supportable information to inform credit loss estimates. The Company adopted the new standard as of January 1, 2020 using the modified retrospective approach. Under this approach, prior periods were not restated. Rather, the cumulative effect of initially applying the new standard was recognized as an adjustment to retained earnings. Upon the adoption of this guidance on January 1, 2020, the Company recognized a cumulative adjustment of $6 million to decrease retained earnings.
Financial Disclosures about Guarantors
In March 2020, the SEC issued a final rule that amended the disclosure requirements related to certain registered securities under SEC Regulation S-X Rules 3-10 and 3-16 of Regulation S-X. The changes are intended to provide investors with material information given the specific facts and circumstances, make disclosures easier to understand, and reduce the cost and burdens to registrants. The final rule replaces the requirement to provide condensed consolidated financial information with a requirement to present summarized financial information of the issuers and guarantors in the registrant’s Management Discussion and Analysis section or in the financial statements and reduces the periods for which summarized financial information is presented to the most recent annual period and year-to-date interim period. The amendments became effective January 4, 2021, with early adoption permitted.
The Company elected to early adopt the final rule in the second quarter of 2020 and elected to present these disclosures in Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations.
Simplifying the Accounting for Income Taxes
In December 2019, the FASB issued new accounting guidance that simplifies the accounting for income taxes by removing certain exceptions to the general principles in the existing guidance. It also clarifies certain aspects of the existing guidance to promote more consistent application. The new guidance is effective for Aon in the first quarter of 2021, with early adoption permitted. Different components of the guidance require retrospective, modified retrospective, or prospective adoption. The Company elected to early adopt this guidance in the fourth quarter of 2020 without an impact on the Financial Statements.
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Changes to the Disclosure Requirements for Defined Benefit Plans
In August 2018, the FASB issued new accounting guidance related to the disclosure requirements for employers that sponsor defined benefit pension and other postretirement benefit plans. The guidance requires sponsors of these plans to provide additional disclosures, including weighted average interest rates used in the entity’s cash balance pension plans and a narrative description of reasons for any significant gains or losses impacting the benefit obligation for the period, and eliminates certain previous disclosure requirements. The new guidance is effective for Aon for the year ended December 31, 2020 and was adopted retrospectively in the Notes to Consolidated Financial Statements. There was no significant impact upon adoption.

3. Revenue from Contracts with Customers
Disaggregation of Revenue
The following table summarizes revenue from contracts with customers by principal service line (in millions):

		Years ended December 31	
		2020		2019		2018	
Commercial Risk Solutions		$	4,690 			$	4,673 			$	4,652 		
Reinsurance Solutions		1,814 			1,686 			1,563 		
Retirement Solutions		1,753 			1,817 			1,865 		
Health Solutions		1,655 			1,667 			1,596 		
Data & Analytic Services		1,171 			1,184 			1,105 		
Elimination		(17)			(14)			(11)		
Total revenue		$	11,066 			$	11,013 			$	10,770 		
Consolidated revenue from contracts with customers by geographic area, which is attributed on the basis of where the services are performed, is as follows (in millions):

		Years ended December 31	
		2020		2019		2018	
U.S.		$	5,032 			$	5,016 			$	4,677 		
Americas other than U.S.		911 			919 			940 		
U.K.		1,579 			1,502 			1,555 		
Ireland		84 			75 			80 		
Europe, Middle East, & Africa other than U.K. and Ireland		2,236 			2,263 			2,333 		
Asia Pacific		1,224 			1,238 			1,185 		
Total revenue		$	11,066 			$	11,013 			$	10,770 		

Contract Costs

Changes in the net carrying amount of costs to fulfill contracts with customers are as follows (in millions):

		2020		2019	
Balance at beginning of period		$	335 			$	329 		
Additions		1,360 			1,453 		
Amortization		(1,360)			(1,447)		
Impairment		— 			— 		
Foreign currency translation and other		4 			— 		
Balance at end of period		$	339 			$	335 		
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Changes in the net carrying amount of costs to obtain contracts with customers are as follows (in millions):

		2020		2019	
Balance at beginning of period		$	171 			$	156 		
Additions		61 			58 		
Amortization		(47)			(44)		
Impairment		— 			— 		
Foreign currency translation and other		(1)			1 		
Balance at end of period		$	184 			$	171 		

4.    Other Financial Data
Consolidated Statements of Income Information
Other Income (Expense)
The components of Other income (expense) are as follows (in millions):

	Years ended December 31	
	2020		2019		2018	
Foreign currency remeasurement	$	(12)			$	9 			$	25 		
Disposal of businesses	25 			13 			(6)		
Pension and other postretirement	13 			9 			1 		
Equity earnings	4 			4 			4 		
Extinguishment of debt	(7)			— 			— 		
Financial instruments	(11)			(34)			(49)		
	
Total	$	12 			$	1 			$	(25)		
Consolidated Statements of Financial Position Information
Allowance for Doubtful Accounts
Changes in the net carrying amount of allowance for doubtful accounts are as follows (in millions):

	2020		2019		2018	
Balance at beginning of period	$	70 			$	62 			$	59 		
Adoption of new accounting guidance (1)	7 			— 			— 		
Adjusted balance at beginning of period	77 			62 			59 		
Provision	29 			27 			24 		
Accounts written off, net of recoveries	(6)			(19)			(25)		
Foreign currency translation and other	(2)			— 			4 		
Balance at end of period	$	98 			$	70 			$	62 		
(1) The allowance for doubtful accounts resulted in a $7 million charge from the adoption of the new accounting standard on the measurement of credit losses on January 1, 2020. After tax impacts, this resulted in a $6 million decrease to Retained earnings. Refer to Note 2 “Summary of Significant Accounting Principles and Practices” for further information.

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Other Current Assets
The components of Other current assets are as follows (in millions):

	
As of December 31	2020		2019	
Costs to fulfill contracts with customers	$	339 			$	335 		
Taxes receivable	95 			88 		
	
Prepaid expenses	111 			97 		
	
Other (1)	79 			82 		
Total	$	624 			$	602 		
(1)December 31, 2019 includes $4 million previously classified as “Receivables from the Divested Business”.

Fixed Assets, net
The components of Fixed assets, net are as follows (in millions):

As of December 31	2020		2019	
Software	$	808 			$	727 		
Leasehold improvements	375 			358 		
Computer equipment	249 			250 		
Furniture, fixtures and equipment	246 			225 		
Construction in progress	155 			183 		
Other	34 			37 		
Fixed assets, gross	1,867 			1,780 		
Less: Accumulated depreciation	1,268 			1,159 		
Fixed assets, net	$	599 			$	621 		
Depreciation expense, which includes software amortization, was $167 million, $172 million, and $176 million for the years ended December 31, 2020, 2019, and 2018, respectively.
Other Non-current Assets
The components of Other non-current assets are as follows (in millions):

As of December 31	2020		2019	
Costs to obtain contracts with customers	$	184 			$	171 		
Investments	74 			53 		
Leases	89 			100 		
Taxes receivable	125 			102 		
Other	138 			144 		
Total	$	610 			$	570 		

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Other Current Liabilities
The components of Other current liabilities are as follows (in millions):

As of December 31	2020		2019	
Deferred revenue (1)	$	296 			$	270 		
Taxes payable	80 			93 		
	
Leases	234 			210 		
Other	561 			513 		
Total	$	1,171 			$	1,086 		
(1)$454 million and $532 million was recognized in the Consolidated Statements of Income during the twelve months ended December 31, 2020 and December 31, 2019, respectively.
Other Non-current Liabilities
The components of Other non-current liabilities are as follows (in millions):

As of December 31	2020		2019	
Taxes payable (1)	$	561 			$	525 		
Leases	65 			76 		
Compensation and benefits	53 			49 		
Deferred revenue	76 			62 		
Other	140 			165 		
Total	$	895 			$	877 		
(1)Includes $145 million for the non-current portion of the Transition Tax, as of December 31, 2020 and December 31, 2019. Refer to Note 11 “Income Taxes” for further information on the Transition Tax.

5. Restructuring
In 2017, Aon initiated a global restructuring plan (the “Restructuring Plan”) in connection with the Divested Business. The Restructuring Plan was intended to streamline operations across the organization and deliver greater efficiency, insight, and connectivity. The Company incurred all remaining costs for the Restructuring Plan, and the Restructuring Plan was closed in the fourth quarter of 2019. As such, for the year ended December 31, 2020, no charges were taken under the Restructuring Plan. For the years ended December 31, 2019 and 2018, $451 million and $485 million of restructuring expenses were charged under the Restructuring Plan.
As of December 31, 2019, the remaining liabilities for the Restructuring Plan were $204 million. During the year ended December 31, 2020, the Company made cash payments of $127 million, and the effect of foreign currency translation and other non-cash activity was $32 million, resulting in restructuring liabilities of $45 million as of December 31, 2020.
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6.    Acquisitions and Dispositions of Businesses
Completed Acquisitions
The Company completed six acquisitions during the year ended December 31, 2020 and three acquisitions during the year ended December 31, 2019. The following table includes the preliminary fair values of consideration transferred, assets acquired, and liabilities assumed as a result of the Company’s acquisitions (in millions):

	For the year ended December 31, 2020	
Consideration transferred		
Cash	$	385 		
Deferred, contingent, and other consideration	34 		
Aggregate consideration transferred	$	419 		
		
Assets acquired		
Cash and cash equivalents	$	17 		
Receivables, net	19 		
Goodwill	314 		
Intangible assets, net	83 		
Current assets	16 		
Non-current assets	12 		
Total assets acquired	461 		
Liabilities assumed		
Current liabilities	27 		
Non-current liabilities	15 		
Total liabilities assumed	42 		
Net assets acquired	$	419 		
Intangible assets are primarily technology and customer-related and contract-based assets. Those intangible assets acquired as part of a business acquisition in 2020 had a weighted average useful economic life of 6 years. Acquisition related costs for completed acquisitions incurred and recognized within Other general expense for the year ended December 31, 2020 were $7 million. Total revenue for these acquisitions included in the Company’s Consolidated Statement of Income for the year ended December 31, 2020 was approximately $44 million.
The results of operations of these acquisitions are included in the Consolidated Financial Statements as of the respective acquisition dates. The Company’s results of operations would not have been materially different if these acquisitions had been reported from the beginning of the period in which they were acquired.
2020 Acquisitions
On April 6, 2020, the Company completed the acquisition of 100% share capital of Farmington Administrative Services LLC, a U.S.-based national provider of enrollment solutions and voluntary benefits, and certain assets of other Farmington companies.
On January 31, 2020, the Company completed the acquisition of 100% share capital of Cytelligence Inc., a Canadian-based cyber security firm that provides incident response advisory, digital forensic expertise, security consulting services, and cyber security training for employees to help organizations respond to cyber security threats and strengthen their security position.
On January 3, 2020, the Company completed the acquisition of 100% share capital of CoverWallet, Inc., a U.S.-based digital insurance platform for small- and medium-sized businesses.
On January 1, 2020, the Company completed the acquisition of 100% share capital of TRIUM GmbH Insurance Broker, an insurance broker based in Germany.
On January 1, 2020, the Company completed the acquisition of 100% share capital of Assimedia SA, an insurance broker based in Switzerland.
72

On January 1, 2020, the Company completed the acquisition of 100% share capital of Apollo Conseil et Courtage, an insurance broker based in France.
2019 Acquisitions
On July 31, 2019, the Company completed the transaction to acquire Ovatio Courtage SAS, an insurance broker based in France.
On July 31, 2019, the Company completed the transaction to acquire Zalba-Caldu Correduria de Seguros, S.A., a Spanish insurance broker.
On January 1, 2019, the Company completed the transaction to acquire Chapka Assurances SAS based in France.
Completed Dispositions
The Company completed one disposition during the year ended December 31, 2020. The Company completed eight dispositions during the year ended December 31, 2019 and four dispositions during the year ended December 31, 2018.
Total pretax gains, net of losses, for the years ended December 31, 2020 and 2019 were $25 million and $13 million, respectively. Total pretax losses, net of gains, for the year ended December 31, 2018 was $6 million. Gains and losses recognized as a result of a disposition are included in Other income (expense) in the Consolidated Statements of Income.
During 2018, the Company recorded a non-cash impairment charge of $176 million related to certain assets and liabilities held for sale. The impairment charge was recognized in Amortization and impairment of intangible assets on the Consolidated Statement of Income.
Other Significant Activity
On March 9, 2020, Aon and WTW, entered into the Combination, which is expected to close in the first half of 2021, subject to regulatory approval and other customary closing conditions. Refer to “Business Combination Agreement” within Part II Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations for further information.

7.    Goodwill and Other Intangible Assets
The changes in the net carrying amount of goodwill for the years ended December 31, 2020 and 2019, respectively, are as follows (in millions):

Balance as of January 1, 2019	$	8,171 		
Goodwill related to current year acquisitions	34 		
Goodwill related to disposals	(11)		
Goodwill related to prior year acquisitions	2 		
Foreign currency translation	(31)		
Balance as of December 31, 2019	$	8,165 		
Goodwill related to current year acquisitions	314 		
Goodwill related to disposals	(3)		
	
Foreign currency translation	190 		
Balance as of December 31, 2020	$	8,666 		
Other intangible assets by asset class are as follows (in millions):

 	As of December 31	
 	2020		2019	
 	Gross
Carrying
Amount		Accumulated Amortization and Impairment		Net
Carrying
Amount		Gross
Carrying
Amount		Accumulated Amortization and Impairment		Net
Carrying
Amount	
Customer-related and contract-based	$	2,337 			$	1,775 			$	562 			$	2,264 			$	1,600 			$	664 		
Tradenames (1)	14 			13 			1 			1,029 			956 			73 		
Technology and other	435 			358 			77 			380 			334 			46 		
Total	$	2,786 			$	2,146 			$	640 			$	3,673 			$	2,890 			$	783 		
(1)In 2020, Aon wrote off $1.0 billion of fully amortized tradenames, including the Hewitt and Benfield tradenames. The company no longer expects to receive economic benefits from these tradenames.
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Amortization expense and impairment charges from finite lived intangible assets were $246 million, $392 million, and $593 million for the years ended December 31, 2020, 2019, and 2018, respectively.
The estimated future amortization for finite-lived intangible assets as of December 31, 2020 is as follows (in millions):

		Estimated Future Amortization	
For the years ended			
2021		$	144 		
2022		102 		
2023		91 		
2024		73 		
2025		59 		
Thereafter		171 		
Total		$	640 		

8.    Debt
The following is a summary of outstanding debt (in millions):
												
As of December 31	2020		2019	
Commercial paper	$	— 			$	112 		
5.00% Senior Notes due September 2020	— 			600 		
2.80% Senior Notes due March 2021 (1)	400 			399 		
2.20% Senior Notes due November 2022	498 			497 		
4.00% Senior Notes due November 2023	349 			348 		
3.50% Senior Notes due June 2024	597 			597 		
3.875% Senior Notes due December 2025	747 			746 		
2.875% Senior Notes due May 2026 (EUR 500M)	606 			550 		
8.205% Junior Subordinated Notes due January 2027	521 			521 		
4.50% Senior Notes due December 2028	347 			346 		
3.75% Senior Notes due May 2029	744 			744 		
2.80% Senior Notes due May 2030	992 			— 		
6.25% Senior Notes due September 2040	296 			296 		
4.25% Senior Notes due December 2042	200 			199 		
4.45% Senior Notes due May 2043	247 			246 		
4.60% Senior Notes due June 2044	544 			544 		
4.75% Senior Notes due May 2045	593 			593 		
Other	48 			1 		
Total debt	7,729 			7,339 		
Less: Short-term debt and current portion of long-term debt	448 			712 		
Total long-term debt	$	7,281 			$	6,627 		
(1) The 2.80% Senior Notes due March 2021 were repaid in full on February 16, 2021.
Notes
On May 29, 2020, Aon Corporation, a Delaware corporation and a wholly owned subsidiary of Aon Corporation, issued an irrevocable notice of redemption to holders of its 5.00% Senior Notes, which were set to mature on September 30, 2020, for the redemption of all $600 million outstanding aggregate principal amount of the notes. The redemption date was on June 30, 2020 and resulted in a loss of $7 million due to extinguishment.
On May 12, 2020, Aon Corporation issued $1 billion 2.80% Senior Notes due May 2030. Aon Corporation used a portion of the net proceeds on June 30, 2020 to repay its outstanding 5.00% Senior Notes, which were set to mature on September 30, 2020. The Company intends to use the remainder to repay other borrowings and for general corporate purposes.
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In March 2020, the Company’s $400 million 2.80% Senior Notes due March 2021 were classified as Short-term debt and current portion of long-term debt in the Consolidated Statements of Financial Position as the date of maturity is in less than one year.
On November 15, 2019, Aon Corporation issued $500 million 2.20% Senior Notes due November 2022. The Company used the net proceeds of the offering to pay down a portion of outstanding commercial paper and for general corporate purposes.
On May 2, 2019, Aon Corporation issued $750 million 3.75% Senior Notes due May 2029. The Company used the net proceeds of the offering to pay down a portion of outstanding commercial paper and for general corporate purposes.
Each of the notes issued by Aon Corporation is fully and unconditionally guaranteed by Aon Global Limited, Aon plc, and Aon Global Holding plc. Each of the notes issued by Aon Global Limited is fully and unconditionally guaranteed by Aon plc, Aon Global Holdings plc, and Aon Corporation. Refer to “Guarantee of Registered Securities” within Part II Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations for further information regarding guarantees of outstanding debt securities. Each of the notes described and identified in the table above contains customary representations, warranties, and covenants, and the Company was in compliance with all such covenants as of December 31, 2020.
Subsequent Events
On January 13, 2021, Aon Global Limited, a limited company organized under the laws of England and Wales and a wholly owned subsidiary of Aon plc, issued an irrevocable notice of redemption to holders of its 2.80% Senior Notes, which were set to mature in March 2021, for the redemption of all $400 million outstanding aggregate principal amount of the notes. The redemption date was on February 16, 2021 and resulted in an insignificant loss due to extinguishment.
Repayments of total debt as of December 31, 2020 are as follows (in millions):

2021	$	448 		
2022	500 		
2023	350 		
2024	600 		
2025	750 		
Thereafter	5,187 		
Total Repayments	7,835 		
Unamortized discounts, premiums, and debt issuance costs	(106)		
Total Debt	$	7,729 		
Revolving Credit Facilities
As of December 31, 2020, Aon plc had two primary committed credit facilities outstanding: its $900 million multi-currency U.S. credit facility expiring in February 2022 and its $750 million multi-currency U.S. credit facility expiring in October 2023. Effective February 27, 2020, the $750 million multi-currency U.S. credit facility was increased by $350 million from the original $400 million. In aggregate, these two facilities provide $1.65 billion in available credit.
Each of these primary committed credit facilities includes customary representations, warranties, and covenants, including financial covenants that require Aon to maintain specified ratios of adjusted consolidated earnings before interest, taxes, depreciation, and amortization (“EBITDA”) to consolidated interest expense and consolidated debt to adjusted consolidated EBITDA, in each case, tested quarterly. At December 31, 2020, Aon did not have borrowings under either of these primary committed credit facilities, and was in compliance with the financial covenants and all other covenants contained therein during the rolling 12 months ended December 31, 2020.
Commercial Paper
Aon Corporation has established a U.S. commercial paper program (the “U.S. Program”) and Aon Global Holdings plc has established a European multi-currency commercial paper program (the “European Program” and, together with the U.S. Program, the “Commercial Paper Programs”). On April 1, 2020 the Company entered into an agreement increasing the aggregate outstanding borrowings under the U.S. Program by $300 million, to an aggregate amount equal to $900 million. On August 5, 2020, Aon Global Holdings plc established the European Program with aggregate amount equal to €625 million. Subsequently on September 30, 2020, a European multi-currency commercial paper program previously established by Aon Global Limited, which had an aggregate amount equal to €525 million, was withdrawn. The Commercial Paper Programs remain fully backed by the committed credit facilities.
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Commercial paper may be issued in aggregate principal amounts of up to $900 million under the U.S. Program and €625 million under the European Program, not to exceed the amount of the Company’s committed credit facilities, which was $1.65 billion at December 31, 2020. In connection with the Ireland Reorganization, on April 1, 2020, Aon plc and Aon Global Holdings plc, a company incorporated under the laws of England and Wales, entered into various agreements pursuant to which they agreed to guarantee the U.S. Program, which was previously solely guaranteed by Aon Global Limited, and the European Program, which was previously solely guaranteed by Aon Corporation. As of December 31, 2020, the U.S. Program was fully and unconditionally guaranteed by Aon plc, Aon Global Limited and Aon Global Holdings plc and the European Program was fully and unconditionally guaranteed by Aon plc, Aon Global Limited, and Aon Corporation.
Commercial paper outstanding, which is included in Short-term debt and current portion of long-term debt in the Company’s Consolidated Statements of Financial Position, is as follows (in millions):

As of December 31		2020		2019	
Commercial paper outstanding		$	— 			$	112 		
The weighted average commercial paper outstanding and its related interest rates are as follows (in millions, except percentages):
															
		Years Ended December 31	
		2020		2019	
Weighted average commercial paper outstanding		$	343 			$	511 		
Weighted average interest rate of commercial paper outstanding		1.47 	%		0.27 	%	

9. Lease Commitments
The classification of operating and finance lease asset and liability balances within the Consolidated Statement of Financial Position is as follows (in millions):

As of December 31		2020	2019	
Assets				
Operating lease assets	Operating lease right-of-use assets	$	911 		$	929 		
Finance lease assets	Other non-current assets	89 		100 		
Total lease assets		$	1,000 		$	1,029 		
				
Liabilities				
Current lease liabilities				
   Operating	Other current liabilities	$	204 		$	186 		
   Finance	Other current liabilities	30 		24 		
Non-current lease liabilities				
   Operating	Non-current operating lease liabilities	897 		944 		
   Finance	Other non-current liabilities	65 		76 		
Total lease liabilities		$	1,196 		$	1,230 		
The components of lease costs are as follows (in millions):

	Years Ended December 31	
	2020	2019	
Operating lease cost	$	221 		$	234 		
Finance lease costs			
   Amortization of leased assets	25 		26 		
   Interest on lease liabilities	3 		2 		
Variable lease cost	48 		60 		
Short-term lease cost (1)	10 		5 		
Sublease income	(32)		(32)		
Net lease cost	$	275 		$	295 		
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(1) Short-term lease cost does not include expenses related to leases with a lease term of one month or less.

Weighted average remaining lease term and discount rate related to operating and finance leases are as follows:

As of December 31	2020	2019	
Weighted average remaining lease term (years)			
   Operating leases	7.4	7.9	
   Finance leases	4.2	4.4	
Weighted average discount rate			
   Operating leases	2.9 	%	3.2 	%	
   Finance leases	1.0 	%	2.0 	%	
Other cash and non-cash related activities are as follows (in millions):

	Years Ended December 31	
	2020	2019	
Cash paid for amounts included in the measurement of lease liabilities			
   Operating cash flows for operating leases	$	236 		$	264 		
	
   Financing cash flows for finance leases	$	12 		$	17 		
Non-cash related activities			
ROU assets obtained in exchange for new operating lease liabilities	$	146 		$	155 		
ROU assets obtained in exchange for new finance lease liabilities	$	13 		$	48 		
Operating lease ROU asset expense (1)	$	178 		$	195 		
Changes in Non-current operating lease liabilities (1)	$	(47)		$	(70)		
	
(1)The Company has recorded non-cash changes in Operating lease ROU assets and Non-current operating lease liabilities through Other assets and liabilities in Cash flows from operations within the Consolidated Statement of Cash Flows.

Maturity analysis of operating and finance leases as of December 31, 2020 are as follows (in millions):

	Operating Leases		Finance Leases		Total	
2021	$	226 			$	31 			$	257 		
2022	209 			20 			229 		
2023	160 			18 			178 		
2024	130 			18 			148 		
2025	110 			10 			120 		
Thereafter	382 			— 			382 		
Total undiscounted future minimum lease payments	1,217 			97 			1,314 		
Less: Imputed interest	(116)			(2)			(118)		
Present value of lease liabilities	$	1,101 			$	95 			$	1,196 		
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10.    Income Taxes
Income before income tax from continuing operations and the provision for income tax from continuing operations consist of the following (in millions):

Years ended December 31	2020		2019		2018	
Income (loss) before income taxes:	 		 		 	
Ireland	$	(86)			$	200 			$	208 		
U.K.	634 			228 			(240)		
U.S.	(29)			(219)			(601)		
Other	1,946 			1,662 			1,879 		
Total	$	2,465 			$	1,871 			$	1,246 		
Income tax expense:	 		 		 	
Current:	 		 		 	
Ireland	$	2 			$	1 			$	2 		
U.K.	30 			20 			21 		
U.S. federal	126 			22 			101 		
U.S. state and local	22 			41 			35 		
Other	259 			249 			212 		
Total current tax expense	$	439 			$	333 			$	371 		
Deferred tax expense (benefit):	 		 		 	
Ireland	$	(1)			$	(1)			$	(1)		
U.K.	39 			35 			19 		
U.S. federal	(72)			(20)			(165)		
U.S. state and local	(4)			(27)			(56)		
Other	47 			(23)			(22)		
Total deferred tax expense (benefit)	$	9 			$	(36)			$	(225)		
Total income tax expense	$	448 			$	297 			$	146 		
Income before income taxes shown above is based on the location of the business unit to which such earnings are attributable for tax purposes. In addition, because the earnings shown above may, in some cases, be subject to taxation in more than one country, the income tax provision shown above as Ireland, U.K., U.S. or Other may not correspond to the geographic attribution of the earnings.
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The Company performs a reconciliation of the income tax provisions based on its domicile and statutory rate at each reporting period. Due to the Ireland Reorganization, the 2020 reconciliation is based on the Irish statutory corporate tax rate of 25.0%, while the 2019 and 2018 reconciliations are based on the U.K. statutory corporate tax rate of 19.0% and 19.0%, respectively. The reconciliation to the provisions from continuing operations reflected in the Consolidated Financial Statements is as follows:

Years ended December 31	2020		2019		2018	
Statutory tax rate	25.0%		19.0%		19.0%	
U.S. state income taxes, net of U.S. federal benefit	1.0		0.5		(0.4)	
Taxes on international operations (1) (4)	(9.8)		(6.0)		(7.3)	
Nondeductible expenses	2.1		1.6		2.7	
Adjustments to prior year tax requirements (4)	—		0.1		0.9	
Deferred tax adjustments, including statutory rate changes	0.7		—		—	
Deferred tax adjustments, international earnings	0.7		—		—	
Adjustments to valuation allowances	—		1.8		3.8	
Change in uncertain tax positions	1.5		2.2		0.9	
Excess tax benefits related to shared based compensation (2)	(2.2)		(2.8)		(3.6)	
U.S. Tax Reform impact (3)	—		(0.3)		7.1	
Loss on disposition	—		—		(10.2)	
Capital Losses	(1.8)		—		—	
Non-deductible transaction costs	1.3		—		—	
Other — net	(0.3)		(0.2)		(1.2)	
Effective tax rate	18.2%		15.9%		11.7%	
(1)The Company determines the adjustment for taxes on international operations based on the difference between the statutory tax rate applicable to earnings in each foreign jurisdiction and the enacted rate of 25.0%, 19.0% and 19.0% at December 31, 2020, 2019, and 2018, respectively. The benefit to the Company’s effective income tax rate from taxes on international operations relates to benefits from lower-taxed global operations, primarily due to the use of global funding structures and the tax holiday in Singapore.
(2)Excess tax benefits and deficiencies from share-based payment transactions are recognized as income tax expense or benefit in the Company’s Consolidated Statements of Income.
(3)The impact of the Tax Reform Act including the Transition Tax, the re-measurement of U.S. deferred tax assets and liabilities from 35% to 21%, withholding tax accruals, and the allocation of tax benefit between continuing operations and discontinued operations related to utilization of foreign tax credits.
(4)In July 2020, final U.S. tax regulations were issued regarding the global intangible low-tax income (“GILTI”) high tax election, allowing taxpayers to exclude from GILTI the income of a Controlled Foreign Corporation that incurs a foreign tax rate more than 90% of the top U.S. corporate tax rate. A GILTI high tax election may be made on an annual basis, and taxpayers may choose to apply the election to taxable years beginning after December 31, 2017. The Company expects to make the GILTI high-tax election for 2020 and 2019 and therefore recorded the impact of making the election for both years.
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The Company has elected to account for global intangible low-taxed income (“GILTI”) in the period in which it is incurred, and therefore has not provided deferred tax impacts of GILTI in its Consolidated Financial Statements.
The components of the Company’s deferred tax assets and liabilities are as follows (in millions):

As of December 31	2020		2019	
Deferred tax assets:	 		 	
Net operating loss, capital loss, interest, and tax credit carryforwards	$	653 			$	440 		
Employee benefit plans	312 			373 		
Lease liabilities	248 			247 		
Other accrued expenses	103 			68 		
Deferred revenue	36 			24 		
Investment basis differences	28 			28 		
Lease and service guarantees	2 			3 		
Accrued interest	— 			116 		
Other	54 			57 		
Total	1,436 			1,356 		
Valuation allowance on deferred tax assets	(205)			(200)		
Total	$	1,231 			$	1,156 		
Deferred tax liabilities:	 			
Intangibles and property, plant and equipment	$	(291)			$	(251)		
Lease right-of-use asset	(211)			(219)		
Deferred costs	(141)			(128)		
Unremitted earnings	(37)			(28)		
Unrealized foreign exchange gains	(26)			(26)		
Other accrued expenses	(22)			(25)		
Other	(41)			(33)		
Total	$	(769)			$	(710)		
Net deferred tax asset	$	462 			$	446 		
Deferred income taxes (assets and liabilities have been netted by jurisdiction) have been classified in the Consolidated Statements of Financial Position as follows (in millions):

As of December 31	2020		2019	
Deferred tax assets — non-current	$	724 			$	645 		
Deferred tax liabilities — non-current	(262)			(199)		
Net deferred tax asset	$	462 			$	446 		
In assessing the realizability of deferred tax assets, the Company considers whether it is more likely than not that some portion or all of the deferred tax assets will not be realized and adjusts the valuation allowance accordingly. Considerations with respect to the realizability of deferred tax assets include the period of expiration of the deferred tax asset, historical earnings and projected future taxable income by jurisdiction as well as tax liabilities for the tax jurisdiction to which the tax asset relates. Significant management judgment is required in determining the assumptions and estimates related to the amount and timing of future taxable income. Valuation allowances have been established primarily with regard to the tax benefits of certain net operating loss, capital loss, and interest carryforwards. Valuation allowances increased by $5 million as of December 31, 2020, when compared to December 31, 2019. The change is primarily attributable to an increase in valuation allowances related to capital losses carryforwards offset by the release of the valuation allowance related to certain interest carryforwards.

80

The Company generally intends to limit distributions from foreign subsidiaries to earnings previously taxed in the U.S., primarily as a result of the Transition Tax or GILTI, or to repatriations that would otherwise not generate a U.S. tax liability. As of December 31, 2020, the Company has accrued $37 million for local country income taxes, withholding taxes and state income taxes on those undistributed earnings that are not indefinitely reinvested. The Company has not provided for deferred taxes on outside basis differences in our investments in our foreign subsidiaries that are unrelated to these accumulated undistributed earnings, as these outside basis differences are indefinitely reinvested. A determination of the unrecognized deferred taxes related to these other components of our outside basis differences is not practicable.
The Company had the following net operating loss, capital loss, and interest carryforwards (in millions):

As of December 31	2020		2019	
U.K.				
Operating loss carryforwards	$	266 			$	438 		
Capital loss carryforwards	$	577 			$	411 		
Interest carryforwards	$	121 			$	203 		
				
U.S.				
Federal operating loss carryforwards	$	49 			$	1 		
Federal capital loss carryforwards	$	112 			$	112 		
Federal interest carryforwards	$	1,220 			$	355 		
				
State operating loss carryforwards	$	378 			$	376 		
State capital loss carryforwards	$	123 			$	123 		
State interest carryforwards	$	573 			$	172 		
				
Other Non-U.S.				
Operating loss carryforwards	$	400 			$	308 		
Capital loss carryforwards	$	42 			$	29 		
Interest carryforwards	$	34 			$	159 		

The U.K. operating losses, capital losses, and interest carryforward each have an indefinite carryforward period. The federal operating loss carryforwards generated through December 31, 2017 expire at various dates between 2034 and 2036 while federal operating loss carryforwards generated after this date have indefinite carryforward periods. State net operating losses as of December 31, 2020 have various carryforward periods and will begin to expire in 2021. Federal and state capital losses can be carried forward until 2023. Federal and state interest carryforwards have indefinite carryforward periods. Operating and capital losses in other non-U.S. jurisdictions have various carryforward periods and will begin to expire in 2021. The interest carryforwards in other non-U.S. jurisdictions have various carryforward periods and will begin to expire in 2025.

During 2012, the Company was granted a tax holiday for the period from October 1, 2012 through September 30, 2022, with respect to withholding taxes and certain income derived from services in Singapore. This tax holiday and reduced withholding tax rate may be extended when certain conditions are met or may be terminated early if certain conditions are not met. The benefit realized was approximately $97 million, $90 million, and $77 million during the years ended December 31, 2020, 2019, and 2018, respectively. The impact of this tax holiday on diluted earnings per share was $0.42, $0.37, and $0.31 during the years ended December 31, 2020, 2019, and 2018, respectively.
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Uncertain Tax Positions
The following is a reconciliation of the Company’s beginning and ending amount of uncertain tax positions (in millions):

	2020		2019	
Balance at January 1	$	299 			$	279 		
Additions based on tax positions related to the current year	25 			23 		
Additions for tax positions of prior years	7 			12 		
Reductions for tax positions of prior years	(3)			(5)		
Settlements	— 			(5)		
Business combinations	— 			— 		
Lapse of statute of limitations	(7)			(5)		
Foreign currency translation	— 			— 		
Balance at December 31	$	321 			$	299 		
The Company’s liability for uncertain tax positions as of December 31, 2020, 2019, and 2018, includes $270 million, $248 million, and $228 million, respectively, related to amounts that would impact the effective tax rate if recognized. It is possible that the amount of unrecognized tax benefits may change in the next twelve months; however, the Company does not expect the change to have a significant impact on its consolidated statements of income or consolidated balance sheets. These changes may be the result of settlements of ongoing audits. At this time, an estimate of the range of the reasonably possible outcomes within the twelve months cannot be made.
The Company recognizes interest and penalties related to uncertain tax positions in its provision for income taxes. The Company accrued potential interest and penalties of $21 million, $24 million, and $22 million in 2020, 2019, and 2018, respectively. The Company recorded a liability for interest and penalties of $120 million, $99 million, and $77 million as of December 31, 2020, 2019, and 2018, respectively.
The Company and its subsidiaries file income tax returns in their respective jurisdictions. The Company has substantially concluded all U.S. federal income tax matters for years through 2007. Material U.S. state and local income tax jurisdiction examinations have been concluded for years through 2008. The Company has concluded income tax examinations in its primary non-U.S. jurisdictions through 2008.

11.    Shareholders’ Equity
Distributable Profits
The Company is required under Irish law to have available “distributable profits” to make share repurchases or pay dividends to shareholders. Distributable profits are created through the earnings of the Irish parent company and, among other methods, through intercompany dividends or a reduction in share capital approved by the High Court of Ireland. Distributable profits are not linked to a U.S. GAAP reported amount (e.g., retained earnings). Following the Ireland Reorganization, we must reestablish distributable profits of the parent entity and will regularly create distributable profits as required to meet our capital needs. As of December 31, 2020 and 2019 (associated with Aon Global Limited), the Company had distributable profits in excess of $0.2 billion and $32.4 billion, respectively. We believe that we have the ability to create sufficient distributable profits for the foreseeable future.
Ordinary Shares
Aon has a share repurchase program authorized by the Company’s Board of Directors. The Repurchase Program was established in April 2012 with $5.0 billion in authorized repurchases, and was increased by $5.0 billion in authorized repurchases in each of November 2014, June 2017, and November 2020 for a total of $20.0 billion in repurchase authorizations.
Under the Repurchase Program, the Company’s Class A Ordinary Shares may be repurchased through the open market or in privately negotiated transactions, from time to time, based on prevailing market conditions, and will be funded from available capital.
82

The following table summarizes the Company’s share repurchase activity (in millions, except per share data):

		Twelve months ended December 31	
		2020		2019	
Shares repurchased		8.5 			10.5 		
Average price per share		$	206.28 			$	186.33 		
Costs recorded to retained earnings					
Total repurchase cost		$	1,761 			$	1,950 		
Additional associated costs		2 			10 		
Total costs recorded to retained earnings		$	1,763 			$	1,960 		
Due to COVID-19 the Company temporarily suspended share repurchases in the second quarter and resumed the Repurchase Program during the third quarter of 2020. At December 31, 2020, the remaining authorized amount for share repurchases under the Repurchase Program was approximately $5.3 billion. Under the Repurchase Program, the Company has repurchased a total of 137.3 million shares for an aggregate cost of approximately $14.7 billion.
Net Income Per Share
Weighted average ordinary shares outstanding are as follows (in millions):

Years ended December 31	2020		2019		2018	
Basic weighted average ordinary shares outstanding	231.9 			238.6 			245.2 		
Dilutive effect of potentially issuable shares	1.2 			2.0 			1.8 		
  Diluted weighted average ordinary shares outstanding	233.1 			240.6 			247.0 		
Potentially issuable shares are not included in the computation of Diluted net income per share attributable to Aon shareholders if their inclusion would be antidilutive. There were no shares excluded from the calculation in any of the years presented.

83

Accumulated Other Comprehensive Loss
Changes in Accumulated other comprehensive loss by component, net of related tax, are as follows (in millions):

 	Change in Fair Value of Financial Instruments (1)		Foreign Currency Translation Adjustments		Postretirement Benefit Obligation (2)		Total	
Balance at December 31, 2017	$	(25)			$	(879)			$	(2,592)			(3,496)		
Adoption of new accounting guidance	(1)			— 			— 			(1)		
Balance at January 1, 2018	(26)			(879)			(2,592)			(3,497)		
Other comprehensive income (loss) before reclassifications								
Other comprehensive income (loss) before reclassifications	(15)			(437)			(124)			(576)		
Tax benefit (expense)	18 			(3)			28 			43 		
Other comprehensive income (loss) before reclassifications, net	3 			(440)			(96)			(533)		
Amounts reclassified from accumulated other comprehensive income (loss)								
Amounts reclassified from accumulated other comprehensive income (loss)	11 			— 			146 			157 		
Tax benefit (expense)	(3)			— 			(33)			(36)		
Amounts reclassified from accumulated other comprehensive income (loss), net (3)	8 			— 			113 			121 		
Net current period other comprehensive income (loss)	11 			(440)			17 			(412)		
Balance at December 31, 2018	(15)			(1,319)			(2,575)			(3,909)		
Other comprehensive income (loss) before reclassifications								
Other comprehensive income (loss) before reclassifications	(10)			15 			(287)			(282)		
Tax benefit (expense)	1 			(1)			58 			58 		
Other comprehensive income (loss) before reclassifications, net	(9)			14 			(229)			(224)		
Amounts reclassified from accumulated other comprehensive income (loss)								
Amounts reclassified from accumulated other comprehensive income (loss)	14 			— 			109 			123 		
Tax benefit (expense)	(2)			— 			(21)			(23)		
Amounts reclassified from accumulated other comprehensive income (loss), net (3)	12 			— 			88 			100 		
Net current period other comprehensive income (loss)	3 			14 			(141)			(124)		
Balance at December 31, 2019	(12)			(1,305)			(2,716)			(4,033)		
Other comprehensive income (loss) before reclassifications								
Other comprehensive income (loss) before reclassifications	1 			258 			(255)			4 		
Tax benefit (expense)	— 			2 			60 			62 		
Other comprehensive income (loss) before reclassifications, net	1 			260 			(195)			66 		
Amounts reclassified from accumulated other comprehensive income (loss)								
Amounts reclassified from accumulated other comprehensive income (loss)	15 			— 			125 			140 		
Tax benefit (expense)	(3)			— 			(31)			(34)		
Amounts reclassified from accumulated other comprehensive income (loss), net (3)	12 			— 			94 			106 		
Net current period other comprehensive income (loss)	13 			260 			(101)			172 		
Balance at December 31, 2020	$	1 			$	(1,045)			$	(2,817)			$	(3,861)		
(1)Reclassifications from this category included in Accumulated other comprehensive loss are recorded in Total revenue, Interest expense, and Compensation and benefits in the Consolidated Statements of Income. Refer to Note 14 “Derivatives and Hedging” for further information regarding the Company’s derivative and hedging activity.
(2)Reclassifications from this category included in Accumulated other comprehensive loss are recorded in Other income (expense) in the Consolidated Statements of Income.
(3)It is the Company’s policy to release income tax effects from Accumulated other comprehensive loss using the portfolio approach.
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12.    Employee Benefits
Defined Contribution Savings Plans
Aon maintains defined contribution savings plans for the benefit of its employees. The expense recognized for these plans is included in Compensation and benefits in the Consolidated Statements of Income. The expense for the significant plans in the U.S., U.K., Netherlands, and Canada is as follows (in millions):

Years ended December 31	2020		2019		2018	
U.S.	$	87 			$	98 			$	98 		
U.K.	42 			41 			45 		
Netherlands and Canada	26 			25 			25 		
Total	$	155 			$	164 			$	168 		
Pension and Other Postretirement Benefits
The Company sponsors defined benefit pension and postretirement health and welfare plans that provide retirement, medical, and life insurance benefits. The postretirement health care plans are contributory, with retiree contributions adjusted annually, and the life insurance and pension plans are generally noncontributory. The significant U.S., U.K., Netherlands, and Canada pension plans are closed to new entrants.
Pension Plans
The following tables provide a reconciliation of the changes in the projected benefit obligations and fair value of assets for the years ended December 31, 2020 and 2019, and a statement of the funded status as of December 31, 2020 and 2019, for Aon’s significant U.K., U.S., and other major pension plans, which are located in the Netherlands and Canada. These plans represent approximately 91% of the Company’s projected benefit obligations.
																																				
 	U.K.		U.S.		Other	
(millions)	2020		2019		2020		2019		2020		2019	
Change in projected benefit obligation	 		 		 		 					
At January 1	$	4,779 			$	4,129 			$	3,192 			$	2,877 			$	1,425 			$	1,271 		
Service cost	— 			— 			— 			— 			— 			— 		
Interest cost	88 			109 			85 			108 			19 			27 		
Plan amendment	3 			10 			— 			— 			— 			— 		
Settlements	(7)			(22)			— 			— 			— 			— 		
	
Actuarial loss (gain)	520 			594 			274 			373 			112 			177 		
Benefit payments	(209)			(168)			(171)			(166)			(44)			(42)		

Foreign currency impact	232 			127 			— 			— 			113 			(8)		
As of December 31	$	5,406 			$	4,779 			$	3,380 			$	3,192 			$	1,625 			$	1,425 		
Accumulated benefit obligation at end of year	$	5,406 			$	4,779 			$	3,380 			$	3,192 			$	1,592 			$	1,391 		
Change in fair value of plan assets	 				 				 			
At January 1	$	5,959 			$	5,225 			$	2,066 			$	1,796 			$	1,303 			$	1,155 		
Actual return on plan assets	618 			687 			289 			398 			109 			182 		
	
Employer contributions	8 			78 			92 			38 			20 			19 		
Settlements	(7)			(22)			— 			— 			— 			— 		
	
Benefit payments	(209)			(168)			(171)			(166)			(44)			(42)		
	
Foreign currency impact	283 			159 			— 			— 			109 			(11)		
As of December 31	$	6,652 			$	5,959 			$	2,276 			$	2,066 			$	1,497 			$	1,303 		
Market related value at end of year	$	6,652 			$	5,959 			$	2,076 			$	1,969 			$	1,497 			$	1,303 		
Amount recognized in Statement of Financial Position as of December 31	 				 				 			
Funded status	$	1,246 			$	1,180 			$	(1,104)			$	(1,126)			$	(128)			$	(122)		
Unrecognized prior-service cost	43 			40 			— 			1 			(7)			(6)		
Unrecognized loss	1,286 			1,204 			1,812 			1,762 			521 			460 		
Net amount recognized	$	2,575 			$	2,424 			$	708 			$	637 			$	386 			$	332 		
85

During 2020 and 2019, the net actuarial losses increased the benefit obligation primarily due to the decrease in discount rates.
In November 2020, the Company entered into an insurance contract that covers a portion of the assets within a select U.K. pension scheme. The transaction resulted in a decrease in Prepaid pension assets and Accumulated other comprehensive income of $94 million.
Amounts recognized in the Consolidated Statements of Financial Position consist of (in millions):

 	U.K.		U.S.		Other	
 	2020		2019		2020		2019		2020		2019	
Prepaid benefit cost (1)	$	1,268 			$	1,200 			$	— 			$	— 			$	— 			$	— 		
Accrued benefit liability - current (2)	(1)			(1)			(52)			(50)			(5)			(5)		
Accrued benefit liability - non-current (3)	(21)			(19)			(1,052)			(1,076)			(123)			(117)		
Accumulated other comprehensive loss	1,329 			1,244 			1,812 			1,763 			514 			454 		
Net amount recognized	$	2,575 			$	2,424 			$	708 			$	637 			$	386 			$	332 		
(1)Included in Prepaid pension
(2)Included in Other current liabilities
(3)Included in Pension, other postretirement, and postemployment liabilities
Amounts recognized in Accumulated other comprehensive loss (income) that have not yet been recognized as components of net periodic benefit cost at December 31, 2020 and 2019 consist of (in millions):

 	U.K.		U.S.		Other	
 	2020		2019		2020		2019		2020		2019	
Net loss	$	1,286 			$	1,204 			$	1,812 			$	1,762 			$	521 			$	460 		
Prior service cost (income)	43 			40 			— 			1 			(7)			(6)		
Total	$	1,329 			$	1,244 			$	1,812 			$	1,763 			$	514 			$	454 		
In 2020, U.S. plans with a projected benefit obligation (“PBO”) and an accumulated benefit obligation (“ABO”) in excess of the fair value of plan assets had a PBO of $3.3 billion, an ABO of $3.3 billion, and plan assets with a fair value of $2.2 billion. U.K. plans with a PBO and an ABO in excess of the fair value of plan assets had a PBO of $54 million, an ABO of $54 million and plan assets with a fair value of $32 million. Other plans with a PBO in excess of the fair value of plan assets had a PBO of $1.6 billion and plan assets with a fair value of $1.4 billion, and other plans with an ABO in excess of the fair value of plan assets had an ABO of $443 million and plan assets with a fair value of $342 million.

In 2019, U.S. plans with a PBO and an ABO in excess of the fair value of plan assets had a PBO of $3.1 billion, an ABO of $3.1 billion, and plan assets of $2.0 billion. U.K. plans with a PBO and an ABO in excess of the fair value of plan assets had a PBO of $54 million, an ABO of $54 million and plan assets with a fair value of $34 million. Other plans with a PBO in excess of the fair value of plan assets had a PBO of $1.4 billion and plan assets with a fair value of $1.3 billion, and plans with an ABO in excess of the fair value of plan assets had an ABO of $406 million and plan assets with a fair value of $311 million.
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Service cost is reported in Compensation and benefits and all other components are reported in Other income (expense) as follows (in millions):

 	U.K.		U.S.		Other	
 	2020		2019		2018		2020		2019		2018		2020		2019		2018	
Service cost	$	— 			$	— 			$	— 			$	— 			$	— 			$	— 			$	— 			$	— 			$	— 		
Interest cost	88 			109 			109 			85 			108 			99 			19 			27 			27 		
Expected return on plan assets, net of administration expenses	(159)			(191)			(192)			(134)			(136)			(144)			(34)			(40)			(45)		
Amortization of prior-service cost	2 			1 			1 			1 			2 			2 			— 			— 			— 		
Amortization of net actuarial loss	30 			29 			28 			68 			53 			59 			12 			12 			12 		
Net periodic benefit (income) cost	(39)			(52)			(54)			20 			27 			16 			(3)			(1)			(6)		
Settlement expense	2 			5 			37 			— 			— 			— 			— 			— 			— 		
	
Total net periodic benefit cost (income)	$	(37)			$	(47)			$	(17)			$	20 			$	27 			$	16 			$	(3)			$	(1)			$	(6)		
The Company uses a full-yield curve approach in the estimation of the service and interest cost components of net periodic pension and postretirement benefit cost for its major pension and other postretirement benefit plans. This estimation was obtained by applying the specific spot rates along the yield curve used in the determination of the benefit obligation to the relevant projected cash flows.
Transfer payments from certain U.K. pension plans exceeded the plan’s service and interest cost in 2020 and 2019. This triggered settlement accounting which required immediate recognition of a portion of the accumulated losses associated with the plan. Consequently, the Company recognized a non-cash settlement charge for approximately £2 million in 2020 ($2 million using December 31, 2020 exchange rates) and approximately £4 million in 2019 ($5 million using December 31, 2019 exchange rates).
The Company approved a plan to offer a voluntary one-time lump sum payment option to certain eligible employees of the Company’s U.K. pension plans that, if accepted, would settle the Company’s pension obligations to them. The lump sum cash payment offer closed in 2018. As of December 31, 2018, lump sum payments from plan assets of £139 million ($176 million using December 31, 2018 exchange rates) were paid. As a result of this settlement, the Company remeasured the assets and liabilities of the U.K. pension plan during the fourth quarter of 2018, which in aggregate resulted in a reduction to the projected benefit obligation of £122 million ($154 million using December 31, 2018 exchange rates) as well as a non-cash settlement charge of £28 million ($37 million using average exchange rates) for the year ended December 31, 2018.
The weighted-average assumptions used to determine benefit obligations are as follows:

 	U.K.		U.S. (1)		Other	
 	2020		2019		2020		2019		2020		2019	
Discount rate	1.45%		2.09%		1.74 - 2.45%		2.72 - 3.17%		0.38 - 2.47%		0.91 - 3.10%	
Rate of compensation increase	3.22 - 3.72%		3.24 - 3.74%		N/A		N/A		1.00 - 3.00%		1.00 - 3.00%	
Underlying price inflation	2.12%		1.78%		N/A		N/A		2.00%		2.00%	
(1)U.S. pension plans are frozen and therefore not impacted by compensation increases or price inflation.
The weighted-average assumptions used to determine the net periodic benefit cost are as follows:

 	U.K.		U.S.		Other	
 	2020		2019		2018		2020		2019		2018		2020		2019		2018	
Discount rate	1.89%		2.95%		2.63%		2.36 - 2.76%		3.92 - 4.26%		3.27 - 3.61%		0.74 - 2.90%		1.89 - 3.88%		1.78 - 3.39%	
Expected return on plan assets, net of administration expenses	2.74%		3.64%		3.34%		3.30 - 7.04%		7.05%		7.71%		2.10 - 3.10%		2.50 - 4.10%		1.70 - 4.85%	
Rate of compensation increase	3.24 - 3.74%		3.73 - 4.23%		3.70 - 4.20%		N/A		N/A		N/A		1.00 - 3.00%		1.00 - 3.00%		1.00 - 3.00%	
87

Expected Return on Plan Assets
To determine the expected long-term rate of return on plan assets, the historical performance, investment community forecasts, and current market conditions are analyzed to develop expected returns for each asset class used by the plans. The expected returns for each asset class are weighted by the target allocations of the plans. The expected return of 7.04% on U.S. plan assets reflects a portfolio that is seeking asset growth through a higher equity allocation while maintaining prudent risk levels. The portfolio contains certain assets that have historically resulted in higher returns, as well as other financial instruments to minimize downside risk.
No plan assets are expected to be returned to the Company during 2021.
Fair value of plan assets
The Company determined the fair value of plan assets through numerous procedures based on the asset class and available information. Refer to Note 15 “Fair Value Measurements and Financial Instruments” for a description of the procedures performed to determine the fair value of the plan assets.
The fair values of the Company’s U.S. pension plan assets at December 31, 2020 and December 31, 2019, by asset category, are as follows (in millions):

 	 		Fair Value Measurements Using	
Asset Category	Balance at December 31, 2020		Quoted Prices in Active Markets for Identical Assets
(Level 1)		Significant Other Observable Inputs
(Level 2)		Significant Unobservable Inputs
(Level 3)	
Cash and cash equivalents (1)	$	79 			$	79 			$	— 			$	— 		
Equity investments:	 							
Equity securities	207 			207 			— 			— 		
Equity derivatives	62 			— 			62 			— 		
Pooled funds (2)	640 			90 			— 			— 		
Fixed income investments:	 							
Corporate bonds	167 			— 			167 			— 		
Government and agency bonds	233 			200 			33 			— 		
Pooled funds (2)	543 			212 			— 			— 		
Other investments:	 							
Real estate (2) (3)	163 			— 			— 			— 		
Alternative investments (2) (4)	182 			— 			— 			— 		
Total	$	2,276 			$	788 			$	262 			$	— 		
(1)Consists of cash and institutional short-term investment funds.
(2)Certain investments measured at fair value using the net asset value per share practical expedient have not been classified in the fair value hierarchy. The fair value amounts presented in the above table are intended to permit reconciliation of the fair values to the amounts presented in the plan assets contained in this Note.
(3)Consists of property funds and trusts holding direct real estate investments.
(4)Consists of limited partnerships, private equity, and hedge funds.
88

																								
 	 		Fair Value Measurements Using	
Asset Category	Balance at December 31, 2019		Quoted Prices in Active Markets for Identical Assets
(Level 1)		Significant Other Observable Inputs
(Level 2)		Significant Unobservable Inputs
(Level 3)	
Cash and cash equivalents (1)	$	77 			$	77 			$	— 			$	— 		
Equity investments:	 							
Equity securities	195 			195 			— 			— 		
Equity derivatives	22 			— 			22 			— 		
Pooled funds (2)	583 			— 			— 			— 		
Fixed income investments:	 							
Corporate bonds	128 			— 			128 			— 		
Government and agency bonds	199 			162 			37 			— 		
Asset-backed securities	3 			— 			3 			— 		
Pooled funds (2)	545 			— 			— 			— 		
Other investments:	 							
	
Real estate and REITs (3)	133 			— 			— 			— 		
Alternative investments (2) (4)	181 			— 			— 			— 		
Total	$	2,066 			$	434 			$	190 			$	— 		
(1)Consists of cash and institutional short-term investment funds.
(2)Certain investments measured at fair value using the net asset value per share practical expedient have not been classified in the fair value hierarchy. The fair value amounts presented in the above table are intended to permit reconciliation of the fair values to the amounts presented in the plan assets contained in this Note.
(3)Consists of property funds and trusts holding direct real estate investments.
(4)Consists of limited partnerships, private equity, and hedge funds.
The fair values of the Company’s major U.K. pension plan assets at December 31, 2020 and December 31, 2019, by asset category, are as follows (in millions):
																								
 	 		Fair Value Measurements Using	
 	Balance at December 31, 2020		Quoted Prices in Active Markets for Identical Assets
(Level 1)		Significant Other Observable Inputs
(Level 2)		Significant Unobservable Inputs
(Level 3)	
Cash and cash equivalents (1)	$	182 			$	182 			$	— 			$	— 		
Equity investments:	 							
Pooled funds (2)	4 			— 			— 			— 		
Fixed income investments:	 							
Derivatives (3)	(1,424)			— 			(1,424)			— 		
Corporate bonds	4 			4 						
Government and agency bonds	2,872 			2,872 			— 			— 		
Annuities	2,625 			— 			— 			2,625 		
Pooled funds (2)	875 			— 			— 			— 		
Other investments:								
Real estate (2) (4)	117		— 			— 			— 		
Pooled funds (2) (5)	1,397 			4 			— 			— 		
Total	$	6,652 			$	3,062 			$	(1,424)			$	2,625 		
(1)Consists of cash and institutional short-term investment funds.
(2)Certain investments measured at fair value using the net asset value per share practical expedient have not been classified in the fair value hierarchy. The fair value amounts presented in the above table are intended to permit reconciliation of the fair values to the amounts presented in the plan assets contained in this Note.
(3)Consists of equity securities and equity derivatives, including repurchase agreements.
(4)Consists of property funds and trusts holding direct real estate investments.
(5)Consists of multi-strategy limited partnerships, private equity, hedge funds, and collective investment schemes with a diversified portfolio of cash, equities, equity related securities, derivatives, and/or fixed income securities.
89

																								
 	 		Fair Value Measurements Using	
 	Balance at December 31, 2019		Quoted Prices in Active Markets for Identical Assets
(Level 1)		Significant Other Observable Inputs
(Level 2)		Significant Unobservable Inputs
(Level 3)	
Cash and cash equivalents (1)	$	81 			$	81 			$	— 			$	— 		
Equity investments:	 							
	
Pooled funds (2)	119 			— 			— 			— 		
Fixed income investments:	 							
Derivatives (3)	(1,205)			— 			(1,205)			— 		
	
Government and agency bonds	2,667 			2,667 			— 			— 		
Annuities	1,849 			— 			— 			1,849 		
Pooled funds (2)	1,486 			— 			— 			— 		
Other investments:	 							
Real estate (2) (4)	180 			— 			— 			— 		
Pooled funds (2) (5)	782 			— 			— 			— 		
Total	$	5,959 			$	2,748 			$	(1,205)			$	1,849 		
(1)Consists of cash and institutional short-term investment funds.
(2)Certain investments measured at fair value using the net asset value per share practical expedient have not been classified in the fair value hierarchy. The fair value amounts presented in the above table are intended to permit reconciliation of the fair values to the amounts presented in the plan assets contained in this Note.
(3)Consists of equity securities and equity derivatives, including repurchase agreements.
(4)Consists of property funds and trusts holding direct real estate investments.
(5)Consists of multi-strategy limited partnerships, private equity, hedge funds, and collective investment schemes with a diversified portfolio of cash, equities, equity related securities, derivatives, and/or fixed income securities.

The following table presents the changes in the Level 3 fair-value category in the Company’s U.K. pension plans for the years ended December 31, 2020 and December 31, 2019 (in millions):

Fair Value Measurements Using Level 3 Inputs	Annuities	
Balance at January 1, 2019	$	1,688 		
Actual return on plan assets:		
Relating to assets still held at December 31, 2019	113 		

	
Foreign exchange	48 		
Balance at December 31, 2019	1,849 		
Actual return on plan assets:		
Relating to assets still held at December 31, 2020	13 		

Purchases, sales and settlements-net	682 		
Foreign exchange	81 		
Balance at December 31, 2020	$	2,625 		
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The fair values of the Company’s other major pension plan assets at December 31, 2020 and December 31, 2019, by asset category, are as follows (in millions):
																								
 	 		Fair Value Measurements Using	
 	Balance at December 31, 2020		Quoted Prices in Active Markets for Identical Assets
(Level 1)		Significant Other Observable Inputs
(Level 2)		Significant Unobservable Inputs
(Level 3)	
Cash and cash equivalents (1)	$	37 			$	37 			$	— 			$	— 		
Equity investments:	 							
Equity securities	75 			75 			— 			— 		
Pooled funds (2)	290 			— 			— 			— 		
Fixed income investments:	 							
Government and agency bonds	395 			395 			— 			— 		
Pooled funds (2)	627 			— 			— 			— 		
Other investments:	 							
Alternative investments (2) (3)	63 			— 			— 			— 		
Real estate (2) (4)	10 			— 			— 			— 		
Total	$	1,497 			$	507 			$	— 			$	— 		
(1)Consists of cash and institutional short-term investment funds.
(2)Certain investments measured at fair value using the net asset value per share practical expedient have not been classified in the fair value hierarchy. The fair value amounts presented in the above table are intended to permit reconciliation of the fair values to the amounts presented in the plan assets contained in this Note.
(3)Consists of limited partnerships, private equity, and hedge funds.
(4)Consists of property funds and trusts holding direct real estate investments.
																								
 	 		Fair Value Measurements Using	
 	Balance at December 31, 2019		Quoted Prices in Active Markets for Identical Assets
(Level 1)		Significant Other Observable Inputs
(Level 2)		Significant Unobservable Inputs
(Level 3)	
Cash and cash equivalents (1)	$	5 			$	5 			$	— 			$	— 		
Equity investments:	 							
Pooled funds (2)	323 			— 			— 			— 		

Fixed income investments:	 							

Pooled funds (2)	907 			— 			— 			— 		
Other investments:	 							
Alternative investments (2) (3)	62 			— 			— 			— 		
	
Real estate (2) (4)	6 			— 			— 			— 		
Total	$	1,303 			$	5 			$	— 			$	— 		
(1)Consists of cash and institutional short-term investment funds.
(2)Certain investments measured at fair value using the net asset value per share practical expedient have not been classified in the fair value hierarchy. The fair value amounts presented in the above table are intended to permit reconciliation of the fair values to the amounts presented in the plan assets contained in this Note.
(3)Consists of limited partnerships, private equity, and hedge funds.
(4)Consists of property funds and trusts holding direct real estate investments.
Investment Policy and Strategy
The U.S. investment policy, as established by the Aon Retirement Plan Governance and Investment Committee (“RPGIC”), seeks reasonable asset growth at prudent risk levels within weighted average target allocations. At December 31, 2020, the weighted average targeted allocation for the U.S. plans was 35% for equity investments, 30% for fixed income investments, and 35% for other investments. Aon believes that plan assets are well-diversified and are of appropriate quality. The investment portfolio asset allocation is reviewed quarterly and re-balanced to be within policy target allocations. The investment policy is reviewed at least annually and revised, as deemed appropriate by the RPGIC. The investment policies for international plans are generally established by the local pension plan trustees and seek to maintain the plans’ ability to meet liabilities and to comply with local minimum funding requirements. Plan assets are invested in diversified portfolios that provide adequate levels of return at an acceptable level of risk. The investment policies are reviewed at least annually and revised, as deemed appropriate
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to ensure that the objectives are being met. At December 31, 2020, the weighted average targeted allocation for the U.K. and non-U.S. plans was 6% for equity investments, 84% for fixed income investments, and 11% for other investments.
Cash Flows
Contributions
Based on current assumptions, in 2021, the Company expects to contribute approximately $8 million, $95 million, and $19 million to its significant U.K., U.S., and other major pension plans, respectively.
Estimated Future Benefit Payments
Estimated future benefit payments for plans, not including voluntary one-time lump sum payments, are as follows at December 31, 2020 (in millions):

		U.K.		U.S.		Other	
2021		$	161 			$	192 			$	48 		
2022		$	167 			$	193 			$	49 		
2023		$	174 			$	190 			$	50 		
2024		$	180 			$	192 			$	51 		
2025		$	185 			$	183 			$	52 		
2026 – 2030		$	1,007 			$	893 			$	274 		
U.S. and Canadian Other Postretirement Benefits
The following table provides an overview of the accumulated projected benefit obligation, fair value of plan assets, funded status and net amount recognized as of December 31, 2020 and 2019 for the Company’s other significant postretirement benefit plans located in the U.S. and Canada (in millions):

	2020		2019	
Accumulated projected benefit obligation	$	117 			$	103 		
Fair value of plan assets	17 			16 		
Funded status	(100)			(87)		
Unrecognized prior-service credit	(1)			(1)		
Unrecognized loss	13 			3 		
Net amount recognized	$	(88)			$	(85)		
Other information related to the Company’s other postretirement benefit plans are as follows:

	2020		2019		2018	
Net periodic benefit cost recognized (millions)	$4		$3		$3	
Weighted-average discount rate used to determine future benefit obligations	2.10 - 2.58%		2.93 - 3.25%		3.91 - 4.26%	
Weighted-average discount rate used to determine net periodic benefit costs	2.93 - 3.25%		3.91 - 4.26%		3.32 - 3.64%	
Based on current assumptions, the Company expects:
•The amount in Accumulated other comprehensive income expected to be recognized as a component of net periodic benefit cost during 2021 is $0.4 million net loss and $0.2 million of prior-service credit.
•To contribute $5 million to fund significant other postretirement benefit plans during 2021.
•Estimated future benefit payments will be approximately $5 million each year for 2021 through 2025, and $26 million in aggregate for 2026-2030.
For most of the participants in the U.S. plan, Aon’s liability for future plan cost increases for pre-65 and Medical Supplement plan coverage is limited to 5% per annum. Although the net employer trend rates range from 4% to 7% per year, because of this cap, these plans are effectively limited to 5% per year in the future.
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13.    Share-Based Compensation Plans
The following table summarizes share-based compensation expense recognized in the Consolidated Statements of Income in Compensation and benefits (in millions):

Years ended December 31	2020		2019		2018	
Restricted share units (“RSUs”)	$	186 			$	198 			$	186 		
Performance share awards (“PSAs”)	116 			110 			143 		
	
Employee share purchase plans	10 			9 			9 		
  Total share-based compensation expense	312 			317 			338 		
Tax benefit	61 			66 			74 		
  Share-based compensation expense, net of tax	$	251 			$	251 			$	264 		

Restricted Share Units
RSUs generally vest between three and five years. The fair value of RSUs is based upon the market value of the Company’s Class A ordinary shares at the date of grant. With certain limited exceptions, any break in continuous employment will cause the forfeiture of all non-vested awards. Compensation expense associated with RSUs is recognized on a straight-line basis over the requisite service period. Dividend equivalents are paid on certain RSUs, based on the initial grant amount.
The following table summarizes the status of the Company’s RSUs (shares in thousands, except fair value):

	2020		2019		2018	
Years ended December 31	Shares		Fair Value at Date of Grant (1)		Shares		Fair Value at Date of Grant (1)		Shares		Fair Value at Date of Grant (1)	
Non-vested at beginning of year	3,634 			$	143 			4,208 			$	120 			4,849 			$	104 		
Granted	1,329 			$	185 			1,306 			$	175 			1,500 			$	141 		
Vested	(1,426)			$	133 			(1,661)			$	113 			(1,943)			$	97 		
Forfeited	(228)			$	157 			(219)			$	131 			(198)			$	114 		
  Non-vested at end of year	3,309 			$	163 			3,634 			$	143 			4,208 			$	120 		
(1)Represents per share weighted average fair value of award at date of grant.
The fair value of RSUs that vested during 2020, 2019 and 2018 was $190 million, $187 million, and $189 million, respectively.
Unamortized deferred compensation expense amounted to $377 million as of December 31, 2020, with a remaining weighted average amortization period of approximately 2.1 years.
Performance Share Awards
The vesting of PSAs is contingent upon meeting a cumulative level of earnings per share related performance over a three-year period. The actual issuance of shares may range from 0-200% of the target number of PSAs granted, based on the terms of the plan and level of achievement of the related performance target. The grant date fair value of PSAs is based upon the market price of the Company’s Class A ordinary shares at the date of grant. The performance conditions are not considered in the determination of the grant date fair value for these awards. Compensation expense is recognized over the performance period based on management’s estimate of the number of units expected to vest. Management evaluates its estimate of the actual number of shares expected to be issued at the end of the programs on a quarterly basis. The cumulative effect of the change in estimate is recognized in the period of change as an adjustment to Compensation and benefits in the Consolidated Statements of Income, if necessary. Dividend equivalents are not paid on PSAs.
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The following table summarizes the Company’s target PSAs granted and shares that would be issued at current performance levels for PSAs granted during the years ended December 31, 2020, 2019, and 2018, respectively (shares in thousands and dollars in millions, except fair value):

	2020		2019		2018	
Target PSAs granted during period	500 			467 			564 		
Weighted average fair value per share at date of grant	$	161 			$	165 			$	134 		
Number of shares that would be issued based on current performance levels	495 			784 			830 		
Unamortized expense, based on current performance levels	$	58 			$	41 			$	— 		
During 2020, the Company issued approximately 0.6 million shares in connection with performance achievements related to the 2017-2019 LPP. During 2019, the Company issued approximately 0.7 million shares in connection with performance achievements related to the 2016-2018 LPP cycle. During 2018, the Company issued approximately 1.0 million shares in connection with performance achievements related to the 2015-2017 LPP cycle.

14.    Derivatives and Hedging
The Company is exposed to market risks, including changes in foreign currency exchange rates and interest rates. To manage the risk related to these exposures, the Company enters into various derivative instruments that reduce these risks by creating offsetting exposures. The Company does not enter into derivative transactions for trading or speculative purposes.
Foreign Exchange Risk Management
The Company is exposed to foreign exchange risk when it earns revenues, pays expenses, enters into monetary intercompany transfers or other transactions denominated in a currency that differs from its functional currency. The Company uses foreign exchange derivatives, typically forward contracts, options and cross-currency swaps, to reduce its overall exposure to the effects of currency fluctuations on cash flows. These exposures are hedged, on average, for less than two years. These derivatives are accounted for as hedges, and changes in fair value are recorded each period in Other comprehensive income (loss) in the Consolidated Statements of Comprehensive Income.
The Company also uses foreign exchange derivatives, typically forward contracts and options, to economically hedge the currency exposure of the Company’s global liquidity profile, including monetary assets or liabilities that are denominated in a non-functional currency of an entity, typically on a rolling 90-day basis, but may be for up to one year in the future. These derivatives are not accounted for as hedges, and changes in fair value are recorded each period in Other income (expense) in the Consolidated Statements of Income.
The notional and fair values of derivative instruments are as follows (in millions):

 	Notional Amount		Net Amount of Derivative Assets Presented in the Statements of Financial Position (1)		Net Amount of Derivative Liabilities Presented in the Statements of Financial Position (2)	
As of December 31	2020		2019		2020		2019		2020		2019	
Foreign exchange contracts	 		 		 		 		 		 	
	
  Accounted for as hedges	$	633 			$	579 			$	33 			$	16 			$	— 			$	1 		

  Not accounted for as hedges (3)	367 			297 			1 			2 			1 			— 		
Total	$	1,000 			$	876 			$	34 			$	18 			$	1 			$	1 		
(1)Included within Other current assets ($11 million in 2020 and $7 million in 2019) or Other non-current assets ($23 million in 2020 and $11 million in 2019).
(2)Included within Other current liabilities ($1 million in 2020 and $1 million in 2019).
(3)These contracts typically are for 90-day durations and executed close to the last day of the most recent reporting month, thereby resulting in nominal fair values at the balance sheet date.
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The amounts of derivative gains (losses) recognized in the Consolidated Financial Statements are as follows (in millions):

		2020		2019		2018	
Gain (Loss) recognized in Accumulated other comprehensive loss		$	1 			$	(9)			$	(18)		

	

The amounts of derivative gains (losses) reclassified from Accumulated other comprehensive loss to the Consolidated Statements of Income are as follows (in millions):

		Years Ended December 31	
		2020		2019		2018	
Total revenue		$	(14)			$	(12)			$	— 		
Compensation and benefits		— 			(1)			1 		
Other general expense		— 			— 			(2)		
Interest expense		(1)			(1)			(2)		
Other income (expense)		— 			— 			(8)		
Total		$	(15)			$	(14)			$	(11)		
The Company estimates that approximately $7 million of pretax losses currently included within Accumulated other comprehensive loss will be reclassified into earnings in the next twelve months.
The Company recorded a gain of $1 million for 2020, a loss of $18 million in 2019, and a loss of $27 million in 2018 in Other income (expense) for foreign exchange derivatives not designated or qualifying as hedges.
Net Investments in Foreign Operations Risk Management
The Company uses non-derivative financial instruments to protect the value of its investments in a number of foreign subsidiaries. The Company has designated a portion of its euro-denominated commercial paper issuances as a non-derivative hedge of the foreign currency exposure of a net investment in its European operations. The change in fair value of the designated portion of the euro-denominated commercial paper due to changes in foreign currency exchange rates is recorded in Foreign currency translation adjustment, a component of Accumulated other comprehensive loss, to the extent it is effective as a hedge. The foreign currency translation adjustment of the hedged net investments is also recorded in Accumulated other comprehensive loss. Ineffective portions of net investment hedges, if any, are reclassified from Accumulated other comprehensive loss into earnings during the period of change.
The Company had no outstanding euro-denominated commercial paper at December 31, 2020 designated as a hedge of the foreign currency exposure of its net investment in its European operations. The Company had €101 million ($112 million at December 31, 2019 exchange rates) of outstanding euro-denominated commercial paper at December 31 2019 designated as a hedge of the foreign currency exposure of its net investment in its European operations. The unrealized gain recognized in Accumulated other comprehensive loss related to the net investment non-derivative hedging instrument was $29 million, as of December 31, 2020 and 2019.
The Company did not reclassify any deferred gains or losses related to net investment hedges from Accumulated other comprehensive loss to earnings for 2020, 2019, and 2018.

15.    Fair Value Measurements and Financial Instruments
Accounting standards establish a three tier fair value hierarchy that prioritizes the inputs used in measuring fair values as follows:
•Level 1 — observable inputs such as quoted prices for identical assets in active markets;
•Level 2 — inputs other than quoted prices for identical assets in active markets, that are observable either directly or indirectly; and
•Level 3 — unobservable inputs in which there is little or no market data which requires the use of valuation techniques and the development of assumptions.
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The following methods and assumptions are used to estimate the fair values of the Company’s financial instruments, including pension assets (refer to Note 12 “Employee Benefits”):
Money market funds consist of institutional prime, treasury, and government money market funds. The Company reviews treasury and government money market funds to obtain reasonable assurance that the fund net asset value is $1 per share, and reviews the floating net asset value of institutional prime money market funds for reasonableness.
Cash and cash equivalents consist of cash and institutional short-term investment funds. The Company reviews the short-term investment funds to obtain reasonable assurance that the fund net asset value is $1 per share.
Equity investments consist of equity securities and equity derivatives valued using the closing stock price on a national securities exchange. Over the counter equity derivatives are valued using observable inputs such as underlying prices of the underlying security and volatility. On a sample basis the Company reviews the listing of Level 1 equity securities in the portfolio, agrees the closing stock prices to a national securities exchange, and independently verifies the observable inputs for Level 2 equity derivatives and securities.
Fixed income investments consist of certain categories of bonds and derivatives. Corporate, government, and agency bonds are valued by pricing vendors who estimate fair value using recently executed transactions and proprietary models based on observable inputs, such as interest rate spreads, yield curves, and credit risk. Asset-backed securities are valued by pricing vendors who estimate fair value using discounted cash flow models utilizing observable inputs based on trade and quote activity of securities with similar features. Fixed income derivatives are valued by pricing vendors using observable inputs such as interest rates and yield curves. The Company obtains an understanding of the models, inputs, and assumptions used in developing prices provided by its vendors through discussions with the fund managers. The Company independently verifies the observable inputs, as well as assesses assumptions used for reasonableness based on relevant market conditions and internal Company guidelines. If an assumption is deemed unreasonable, based on internal Company guidelines, it is then reviewed by management and the fair value estimate provided by the vendor is adjusted, if deemed appropriate. These adjustments do not occur frequently and historically are not material to the fair value estimates used in the Consolidated Financial Statements.
Pooled funds consist of various equity, fixed income, and real estate mutual fund type investment vehicles. Pooled investment funds fair value is estimated based on the proportionate share ownership in the underlying net assets of the investment, which is based on the fair value of the underlying securities. The underlying securities typically trade on a national securities exchange or may be valued by the fund managers using applicable models, inputs, and assumptions. The Company gains an understanding of the investment guidelines and valuation policies of the fund and discusses fund performance with pooled fund managers. The Company obtains audited fund manager financial statements, when available. If the pooled fund is designed to replicate a publicly traded index, the Company compares the performance of the fund to the index to assess the reasonableness of the fair value measurement.
Alternative investments consist of limited partnerships, private equity, and hedge funds. Alternative investment fair value is generally estimated based on the proportionate share ownership in the underlying net assets of the investment as determined by the general partner or investment manager. The valuations are based on various factors depending on investment strategy, proprietary models, and specific financial data or projections. The Company obtains audited fund manager financial statements, when available. The Company obtains a detailed understanding of the models, inputs, and assumptions used in developing prices provided by the investment managers, or appropriate party, through regular discussions. The Company also obtains the investment manger’s valuation policies and assesses the assumptions used for reasonableness based on relevant market conditions and internal Company guidelines. If an assumption is deemed unreasonable, based on the Company’s guidelines, it is then reviewed by management and the fair value estimate provided by the vendor is adjusted, if deemed appropriate. These adjustments do not occur frequently and historically are not material to the fair value estimates in the Consolidated Financial Statements.
Derivatives are carried at fair value, based upon industry standard valuation techniques that use, where possible, current market-based or independently sourced pricing inputs, such as interest rates, currency exchange rates, or implied volatility.
Annuity contracts consist of insurance group annuity contracts purchased to match the pension benefit payment stream owed to certain selected plan participant demographics within a few major U.K. defined benefit plans. Annuity contracts are valued using a discounted cash flow model utilizing assumptions such as discount rate, mortality, and inflation.
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Real estate and REITs consist of publicly traded REITs and direct real estate investments. Level 1 REITs are valued using the closing stock price on a national securities exchange. Non-Level 1 values are based on the proportionate share of ownership in the underlying net asset value as determined by the investment manager. The Company independently reviews the listing of Level 1 REIT securities in the portfolio and agrees the closing stock prices to a national securities exchange. The Company gains an understanding of the investment guidelines and valuation policies of the non-Level 1 real estate funds and discusses performance with the fund managers. The Company obtains audited fund manager financial statements, when available. See the description of “Alternative investments” for further detail on valuation procedures surrounding non-Level 1 REITs.
Debt is carried at outstanding principal balance, less any unamortized issuance costs, discount or premium. Fair value is based on quoted market prices or estimates using discounted cash flow analyses based on current borrowing rates for similar types of borrowing arrangements.
The following tables present the categorization of the Company’s assets and liabilities that are measured at fair value on a recurring basis at December 31, 2020 and December 31, 2019 (in millions):

 	 		Fair Value Measurements Using	
 	Balance at December 31, 2020		Quoted Prices in
Active Markets
for Identical
Assets (Level 1)		Significant
Other
Observable
Inputs (Level 2)		Significant
Unobservable
Inputs
(Level 3)	
Assets	 		 		 		 	
Money market funds (1)	$	2,781 			$	2,781 			$	— 			$	— 		
Other investments	 		 		 		 	
Government bonds	$	1 			$	— 			$	1 			$	— 		
Equity investments	$	3 			$	— 			$	3 			$	— 		
Derivatives (2)	 		 		 		 	
Gross foreign exchange contracts	$	38 			$	— 			$	38 			$	— 		
Liabilities	 		 		 		 	
Derivatives (2)	 		 		 		 	
Gross foreign exchange contracts	$	5 			$	— 			$	5 			$	— 		

 	 		Fair Value Measurements Using	
 	Balance at December 31, 2019		Quoted Prices in
Active Markets
for Identical
Assets (Level 1)		Significant
Other
Observable
Inputs (Level 2)		Significant
Unobservable
Inputs
(Level 3)	
Assets	 		 		 		 	
Money market funds (1)	$	2,007 			$	2,007 			$	— 			$	— 		
Other investments	 		 		 		 	
Government bonds	$	1 			$	— 			$	1 			$	— 		
Equity investments	$	1 			$	— 			$	1 			$	— 		
Derivatives (2)	 		 		 		 	
Gross foreign exchange contracts	$	21 			$	— 			$	21 			$	— 		
Liabilities	 		 		 		 	
Derivatives (2)	 		 		 		 	
Gross foreign exchange contracts	$	4 			$	— 			$	4 			$	— 		
(1)Included within Fiduciary assets or Short-term investments in the Consolidated Statements of Financial Position, depending on their nature and initial maturity.
(2)Refer to Note 14 “Derivatives and Hedging” for additional information regarding the Company’s derivatives and hedging activity.
There were no transfers of assets or liabilities between fair value hierarchy levels during 2020 or 2019. The Company recognized no realized or unrealized gains or losses in the Consolidated Statements of Income related to assets and liabilities measured at fair value using unobservable inputs in 2020, 2019, or 2018.
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The fair value of debt is classified as Level 2 of the fair value hierarchy. The following table provides the carrying value and fair value for the Company’s term debt (in millions):
																								
	2020		2019	
 As of December 31	Carrying
Value		Fair
Value		Carrying
Value		Fair
Value	
Current portion of long-term debt	$	400 			$	401 			$	600 			$	614 		
Long-term debt	$	7,281 			$	8,752 			$	6,627 			$	7,442 		

16.    Claims, Lawsuits, and Other Contingencies
Legal
Aon and its subsidiaries are subject to numerous claims, tax assessments, lawsuits and proceedings that arise in the ordinary course of business, which frequently include E&O claims. The damages claimed in these matters are or may be substantial, including, in many instances, claims for punitive, treble, or extraordinary damages. While Aon maintains meaningful E&O insurance and other insurance programs to provide protection against certain losses that arise in such matters, Aon has exhausted or materially depleted its coverage under some of the policies that protect the Company and, consequently, is self-insured or materially self-insured for some claims. Accruals for these exposures, and related insurance receivables, when applicable, are included in the Consolidated Statements of Financial Position and have been recognized in Other general expense in the Consolidated Statements of Income to the extent that losses are deemed probable and are reasonably estimable. These amounts are adjusted from time to time as developments warrant. Matters that are not probable and reasonably estimable are not accrued for in the Consolidated Financial Statements.
The Company has included in the current matters described below certain matters in which (1) loss is probable, (2) loss is reasonably possible; that is, more than remote but not probable, or (3) there exists the reasonable possibility of loss greater than the accrued amount. In addition, the Company may from time to time disclose matters for which the probability of loss could be remote but the claim amounts associated with such matters are potentially significant. The reasonably possible range of loss for the matters described below for which loss is estimable, in excess of amounts that are deemed probable and estimable and therefore already accrued, is estimated to be between $0 and $0.8 billion, exclusive of any insurance coverage. These estimates are based on available information as of the date of this filing. As available information changes, the matters for which Aon is able to estimate may change, and the estimates themselves may change. In addition, many estimates involve significant judgment and uncertainty. For example, at the time of making an estimate, Aon may only have limited information about the facts underlying the claim and predictions and assumptions about future court rulings and outcomes may prove to be inaccurate. Although management at present believes that the ultimate outcome of all matters described below, individually or in the aggregate, will not have a material adverse effect on the consolidated financial position of Aon, legal proceedings are subject to inherent uncertainties and unfavorable rulings or other events. Unfavorable resolutions could include substantial monetary or punitive damages imposed on Aon or its subsidiaries. If unfavorable outcomes of these matters were to occur, future results of operations or cash flows for any particular quarterly or annual period could be materially adversely affected.
Current Matters
On October 3, 2017, Christchurch City Council (“CCC”) invoked arbitration to pursue a claim that it asserts against Aon New Zealand. Aon provided insurance broking services to CCC in relation to CCC’s 2010-2011 material damage and business interruption program. In December 2015, CCC settled its property and business interruption claim for its losses arising from the 2010-2011 Canterbury earthquakes against the underwriter of its material damage and business interruption program and the reinsurers of that underwriter. CCC contends that acts and omissions by Aon caused CCC to recover less in that settlement than it otherwise would have. CCC claims damages of approximately NZD 528 million ($376 million at December 31, 2020 exchange rates) plus interest and costs. Aon believes that it has meritorious defenses and intends to vigorously defend itself against these claims.
Aon Hewitt Investment Consulting, Inc, now known as Aon Investments USA, Inc. (“Aon Investments”), Lowe’s Companies, Inc. and the Administrative Committee of Lowe’s Companies, Inc. (collectively “Lowe’s”) were sued on April 27, 2018 in the U.S. District Court for the Western District of North Carolina in a class action lawsuit brought on behalf of participants in the Lowe’s 401(k) Plan (the “Plan”). Aon Investments provided investment consulting services to Lowe’s under the Employee Retirement Income Security Act of 1974 (“ERISA”). The plaintiffs contend that in 2015 Lowe’s imprudently placed the Hewitt Growth Fund in the Plan’s lineup of investments, the Hewitt Growth Fund underperformed its benchmarks, and that Aon had a conflict of interest in recommending the proprietary fund for the Plan. The plaintiffs allege the Plan suffered over $100 million in investment losses when compared to the eight funds it replaced. The plaintiffs allege that Aon Investments breached its duties of loyalty and prudence pursuant to the ERISA statute. Aon believes it has meritorious defenses and intends to vigorously defend itself against these claims.
98

A retail insurance brokerage subsidiary of Aon was sued on September 6, 2018 in the U.S. District Court for the Southern District of New York by a client, Pilkington North America, Inc., that sustained damage from a tornado to its Ottawa, Illinois property. The lawsuit seeks between $45 million and $85 million in property and business interruption damages from either its insurer or Aon. The insurer contends that insurance proceeds were limited to $15 million in coverage by a windstorm sub-limit purportedly contained in the policy procured by Aon for Pilkington. The insurer therefore has tendered $15 million to Pilkington and denied coverage for the remainder of the loss. Pilkington sued the insurer and Aon seeking full coverage for the loss from the insurer or, in the alternative, seeking the same damages against Aon on various theories of professional liability if the court finds that the $15 million sub-limit applies to the claim. Aon believes it has meritorious defenses and intends to vigorously defend itself against these claims.
Aon faces legal action arising out of a fatal plane crash in November 2016. Aon UK Limited placed an aviation civil liability reinsurance policy for the Bolivian insurer of the airline. After the crash, the insurer determined that there was no coverage under the airline’s insurance policy due to the airline’s breach of various policy conditions. In November 2018, the owner of the aircraft filed a claim in Bolivia against Aon, the airline, the insurer and the insurance broker. The claim is for $15.5 million plus any liability the owner has to third parties. In November 2019, a federal prosecutor in Brazil filed a public civil action naming three Aon entities as defendants, along with the airline, the insurer, and the lead reinsurer. That claim seeks pecuniary damages for families affected by the crash in the sum of $300 million; or, in the alternative, $50 million; or, in the alternative, $25 million; plus “moral damages” of an equivalent sum. Separately, in March 2020, the Brazilian Federal Senate invited Aon to give evidence to a Parliamentary Commission of Inquiry in an investigation into the accident. Aon is cooperating with that inquiry. Finally, in August 2020, 43 individuals (surviving passengers and estates of the deceased) filed a motion in the Circuit Court of the 11th Judicial Circuit in and for Miami-Dade County, Florida, seeking permission to commence proceedings against Aon (and the insurer and reinsurers) for claims totaling $844 million. Aon believes that it has meritorious defenses and intends to vigorously defend itself against these claims.
Aon Investments and Allianz Global Investors U.S. LLC (“AGI”) were sued on September 16, 2020, in the U.S. District Court for the Southern District of New York by the Blue Cross and Blue Shield Association National Employee Benefits Committee (the “NEBC”). Aon Investments and its predecessors provided investment advisory services to NEBC since 2009. The NEBC contends that it suffered investment losses exceeding $2 billion in several Structured Alpha funds managed by AGI and recommended by Aon. The NEBC is pursuing claims against Aon Investments for breach of fiduciary duty and breach of co-fiduciary duty. The NEBC alleges that Aon Investments and AGI are jointly and severally liable for damages, which include the restoration of investment losses, disgorgement of fees and profits, and attorneys’ fees. Aon believes that it has meritorious defenses and intends to vigorously defend itself against these claims.
In April 2017, the FCA announced an investigation relating to suspected competition law breaches in the aviation and aerospace broking industry, which, for Aon in 2016, represented less than $100 million in global revenue. The European Commission assumed jurisdiction over the investigation in place of the FCA, and the European Commission has now closed its investigation. Other antitrust agencies outside the E.U. are conducting formal or informal investigations regarding these matters. Aon intends to work diligently with all antitrust agencies concerned to ensure they can carry out their work as efficiently as possible. At this time, in light of the uncertainties and many variables involved, Aon cannot estimate the ultimate impact on our company from these investigations or any related private litigation, nor any damages, penalties, or fines related to them.
Guarantees and Indemnifications
The Company provides a variety of guarantees and indemnifications to its customers and others. The maximum potential amount of future payments represents the notional amounts that could become payable under the guarantees and indemnifications if there were a total default by the guaranteed parties, without consideration of possible recoveries under recourse provisions or other methods. These amounts may bear no relationship to the expected future payments, if any, for these guarantees and indemnifications. Any anticipated amounts payable are included in the Financial Statements and are recorded at fair value.
The Company expects that, as prudent business interests dictate, additional guarantees and indemnifications may be issued from time to time.
99

Guarantee of Registered Securities
In connection with the Company’s 2012 redomestication to the U.K. (the “2012 Redomestication”), the Company on April 2, 2012 entered into various agreements pursuant to which it agreed to guarantee the obligations of its subsidiaries arising under issued and outstanding debt securities. Those agreements included the: (1) Amended and Restated Indenture, dated April 2, 2012, among Aon Corporation, Aon Global Limited, and The Bank of New York Mellon Trust Company, N.A., as trustee (the “Trustee”) (amending and restating the Indenture, dated September 10, 2010, between Aon Corporation and the Trustee); (2) Amended and Restated Indenture, dated April 2, 2012, among Aon Corporation, Aon Global Limited and the Trustee (amending and restating the Indenture, dated December 16, 2002, between Aon Corporation and the Trustee); and (3) Amended and Restated Indenture, dated April 2, 2012, among Aon Corporation, Aon Global Limited and the Trustee (amending and restating the Indenture, dated January 13, 1997, between Aon Corporation and the Trustee, as supplemented by the First Supplemental Indenture, dated January 13, 1997).
In connection with the Ireland Reorganization, on April 1, 2020, Aon plc and Aon Global Holdings plc entered into various agreements pursuant to which they agreed to guarantee the obligations of Aon Corporation arising under issued and outstanding debt securities, which were previously guaranteed solely by Aon Global Limited, and the obligations of Aon Global Limited arising under issued and outstanding debt securities, which were previously guaranteed solely by Aon Corporation. Those agreements include: (1) Second Amended and Restated Indenture, dated April 1, 2020, among Aon Corporation, Aon Global Limited, Aon plc, and Aon Global Holdings plc and the Trustee (amending and restating the Amended and Restated Indenture, dated April 2, 2012, among Aon Corporation, Aon Global Limited and the Trustee); (2) Amended and Restated Indenture, dated April 1, 2020, among Aon Corporation, Aon Global Limited, Aon plc, Aon Global Holdings plc and the Trustee (amending and restating the Indenture, dated December 12, 2012, among Aon Corporation, Aon Global Limited plc and the Trustee); (3) Second Amended and Restated Indenture, dated April 1, 2020, among Aon Corporation, Aon Global Limited, Aon plc, Aon Global Holdings plc and the Trustee (amending and restating the Amended and Restated Indenture, dated May 20, 2015, among Aon Corporation, Aon Global Limited and the Trustee); (4) Amended and Restated Indenture, dated April 1, 2020, among Aon Corporation, Aon Global Limited, Aon plc, Aon Global Holdings plc and the Trustee (amending and restating the Indenture, dated November 13, 2015, among Aon Corporation, Aon Global Limited and the Trustee); and (5) Amended and Restated Indenture, dated April 1, 2020, among Aon Corporation, Aon Global Limited, Aon plc, Aon Global Holdings plc and the Trustee (amending and restating the Indenture, dated December 3, 2018, among Aon Corporation, Aon Global Limited and the Trustee).
Sale of the Divested Business
In connection with the sale of the Divested Business, the Company guaranteed future operating lease commitments related to certain facilities assumed by the Buyer. The Company is obligated to perform under the guarantees if the Divested Business defaults on the leases at any time during the remainder of the lease agreements, which expire on various dates through 2025. As of December 31, 2020, the undiscounted maximum potential future payments under the lease guarantee were $55 million, with an estimated fair value of $8 million. No cash payments were made in connection to the lease commitments during the year ended December 31, 2020.
Additionally, the Company is subject to performance guarantee requirements under certain client arrangements that were assumed by the Buyer. Should the Divested Business fail to perform as required by the terms of the arrangements, the Company would be required to fulfill the remaining contract terms, which expire on various dates through 2023. As of December 31, 2020, the undiscounted maximum potential future payments under the performance guarantees were $104 million, with an estimated fair value of $1 million. No cash payments were made in connection to the performance guarantees during the year ended December 31, 2020.
Letters of Credit
Aon has entered into a number of arrangements whereby the Company’s performance on certain obligations is guaranteed by a third party through the issuance of LOCs. The Company had total LOCs outstanding of approximately $79 million at December 31, 2020, compared to $73 million at December 31, 2019. These LOCs cover the beneficiaries related to certain of Aon’s U.S. and Canadian non-qualified pension plan schemes and secure deductible retentions for Aon’s own workers compensation program. The Company has also obtained LOCs to cover contingent payments for taxes and other business obligations to third parties, and other guarantees for miscellaneous purposes at its international subsidiaries.
Premium Payments
The Company has certain contractual contingent guarantees for premium payments owed by clients to certain insurance companies. The maximum exposure with respect to such contractual contingent guarantees was approximately $113 million at December 31, 2020, compared to $110 million at December 31, 2019.
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17.    Segment Information
The Company operates as one segment that includes all of Aon’s continuing operations, which as a global professional services firm provides advice and solutions to clients focused on risk, retirement, and health through five revenue lines which make up its principal products and services. The Chief Operating Decision Maker (the “CODM”) assesses the performance of the Company and allocates resources based on one segment: Aon United.
The Company’s reportable operating segment has been determined using a management approach, which is consistent with the basis and manner in which Aon’s CODM uses financial information for the purposes of allocating resources and evaluating performance. The CODM assesses performance and allocates resources based on total Aon results against its key four metrics, including organic revenue growth (decline), expense discipline, and collaborative behaviors that maximize value for Aon and its shareholders, regardless of which revenue line it benefits.
As Aon operates as one segment, segment profit or loss is consistent with consolidated reporting as disclosed in the Consolidated Statements of Income. Refer to Note 3 “Revenue from Contracts with Customers” for further information on revenue by principal service line.
Consolidated long-lived assets, net by geographic area are as follows (in millions):

Years ended December 31	Total		United
States		Americas other
than U.S.		United
Kingdom		Ireland		Other Europe, Middle East, & Africa		Asia
Pacific	
2020	$	1,599 			681 			127 			213 			11 			357 			210 		
2019	$	1,550 			686 			145 			225 			10 			309 			175 		

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Item 9.    Changes in and Disagreements with Accountants on Accounting and Financial Disclosure
None.

Item 9A.    Controls and Procedures
Evaluation of Disclosure Controls and Procedures
We have conducted an evaluation of the effectiveness of the design and operation of our disclosure controls and procedures, as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”) as of the end of the period covered by this annual report of December 31, 2020. Based on this evaluation, our chief executive officer and chief financial officer concluded as of December 31, 2020 that our disclosure controls and procedures were effective such that the information relating to Aon, including our consolidated subsidiaries, required to be disclosed in our SEC reports is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms, and is accumulated and communicated to Aon’s management, including our chief executive officer and chief financial officer, as appropriate to allow timely decisions regarding required disclosure.
Management’s Report on Internal Control Over Financial Reporting
Management of Aon plc is responsible for establishing and maintaining adequate internal control over financial reporting as defined in Rules 13a-15(f) and 15d-15(f) under the Exchange Act. The Company’s internal control over financial reporting is designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with U.S. GAAP. Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.
Under the supervision and with the participation of our senior management, including our Chief Executive Officer and Chief Financial Officer, we assessed the effectiveness of our internal control over financial reporting as of December 31, 2020. In making this assessment, we used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) in the Internal Control — Integrated Framework (2013 Framework). Based on this assessment, management has concluded our internal control over financial reporting is effective as of December 31, 2020.
The effectiveness of our internal control over financial reporting as of December 31, 2020 has been audited by Ernst & Young, LLP, the Company’s independent registered public accounting firm, as stated in their report titled “Report of Independent Registered Public Accounting Firm on Internal Control over Financial Reporting.”
Changes in Internal Control Over Financial Reporting
No changes in Aon’s internal control over financial reporting (as defined in Rule 13a-15(f) under the Exchange Act) occurred during 2020 that have materially affected, or that are reasonably likely to materially affect, Aon’s internal control over financial reporting.
102

Report of Independent Registered Public Accounting Firm
To the Board of Directors and Shareholders of Aon plc

Opinion on Internal Control over Financial Reporting
We have audited Aon plc’s internal control over financial reporting as of December 31, 2020, based on criteria established in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 Framework), (the COSO criteria). In our opinion, Aon plc (the Company) maintained, in all material respects, effective internal control over financial reporting as of December 31, 2020, based on the COSO criteria.

We also have audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (PCAOB), the consolidated statements of financial position of the Company as of December 31, 2020 and 2019, and the related consolidated statements of income, comprehensive income, shareholders' equity and cash flows for each of the three years in the period ended December 31, 2020, and the related notes and our report dated February 19, 2021 expressed an unqualified opinion thereon.

Basis for Opinion
The Company’s management is responsible for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting included in the accompanying Management’s Report on Internal Control Over Financial Reporting. Our responsibility is to express an opinion on the Company’s internal control over financial reporting based on our audit. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audit in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether effective internal control over financial reporting was maintained in all material respects.

Our audit included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, testing and evaluating the design and operating effectiveness of internal control based on the assessed risk, and performing such other procedures as we considered necessary in the circumstances. We believe that our audit provides a reasonable basis for our opinion.

Definition and Limitations of Internal Control Over Financial Reporting
A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (1) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (2) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (3) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

Chicago, Illinois
February 19, 2021
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Item 9B.    Other Information
Not applicable.

PART III

Item 10.    Directors, Executive Officers and Corporate Governance
Information relating to Aon’s directors is set forth under the heading “Proposal 1 — Resolutions Regarding the Election of Directors” in the Proxy Statement for the 2021 Annual General Meeting of Shareholders (the “Proxy Statement”) and is incorporated herein by reference. Information relating to Aon’s executive officers is set forth in Part I of this report and is incorporated herein by reference. The remaining information required by this item is set forth under the headings “Corporate Governance” and “Board of Directors and Committees” in the Proxy Statement, and all such information is incorporated herein by reference.
We have adopted a code of ethics that applies to the Company’s directors, officers, and employees, including the Chief Executive Officer, Chief Financial Officer, Controller, and Chief Accounting Officer and other persons performing similar functions. The text of our code of ethics, which we call our Code of Business Conduct, is available on our website as disclosed in Part 1 of this report. We will provide a copy of the code of ethics without charge upon request to the Company Secretary, Metropolitan Building, James Joyce Street, Dublin 1, Ireland. We will disclose on our website any amendment to or waiver from our code of ethics on behalf of any of our executive officers or directors.

Item 11.    Executive Compensation
Information relating to director and executive officer compensation is set forth under the headings “Compensation Committee Report,” “Compensation Discussion and Analysis,” and “Executive Compensation” in the Proxy Statement, and all such information is incorporated herein by reference.
The material incorporated herein by reference to the information set forth under the heading “Compensation Committee Report” in the Proxy Statement shall be deemed furnished, and not filed, in this Form 10-K and shall not be deemed incorporated by reference into any filing under the Securities Act of 1933, as amended, or the Exchange Act as a result of this furnishing, except to the extent that it is specifically incorporated by reference by Aon.
Information relating to compensation committee interlocks and insider participation is set forth under the heading “Compensation Discussion and Analysis - Compensation Committee Interlocks and Insider Participation” in the Proxy Statement and is incorporated herein by reference.

Item 12.    Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters
Information relating to equity compensation plans and the security ownership of certain beneficial owners and management of Aon plc’s ordinary shares is set forth under the headings “Equity Compensation Plan Information,” “Principal Holders of Voting Securities,” and “Security Ownership of Directors and Executive Officers” in the Proxy Statement, and all such information is incorporated herein by reference.

Item 13.    Certain Relationships and Related Transactions, and Director Independence
Information required by this Item is included under the headings “Corporate Governance — Director Independence” and “Certain Relationships and Related Transactions” in the Proxy Statement and is incorporated herein by reference.

Item 14.    Principal Accountant Fees and Services
Information required by this Item is included under the heading “Auditor Fees” in the Proxy Statement and is incorporated herein by reference.
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PART IV

Item 15.    Exhibits and Financial Statement Schedules

(a)	(1) and (2). The following documents have been included in Part II, Item 8.	
	Report of Ernst & Young LLP, Independent Registered Public Accounting Firm, on Financial Statements	
	Consolidated Statements of Financial Position — As of December 31, 2020 and 2019	
	Consolidated Statements of Income — Years Ended December 31, 2020, 2019 and 2018	
	Consolidated Statements of Comprehensive Income — Years Ended December 31, 2020, 2019 and 2018	
	Consolidated Statements of Shareholders’ Equity — Years Ended December 31, 2020, 2019 and 2018	
	Consolidated Statements of Cash Flows — Years Ended December 31, 2020, 2019 and 2018	
	Notes to Consolidated Financial Statements	
The following document has been included in Part II, Item 9.

	Report of Ernst & Young LLP, Independent Registered Public Accounting Firm, on Internal Control over Financial Reporting	
All schedules for the Registrant and consolidated subsidiaries have been omitted because the required information is not present in amounts sufficient to require submission of the schedules or because the information required is included in the respective financial statements or notes thereto.

(a)(3). List of Exhibits (numbered in accordance with Item 601 of Regulation S-K)	
		
	Plan of Acquisition, Reorganization, Arrangement, Liquidation or Succession.	
				
		2.1*	Business Combination Agreement, dated March 9, 2020, between Aon plc and Willis Towers Watson Public Limited Company (“WTW”) - incorporated by reference to Exhibit 2.1 to Aon’s Current Report on Form 8-K filed March 10, 2020.	
				
		2.2*	Appendix 3 to the Rule 2.5 Announcement, dated March 9, 2020 - incorporated by reference to Exhibit 2.2 to Aon’s Current Report on Form 8-K filed March 10, 2020.	
				
		2.3*	Expenses Reimbursement Agreement, dated March 9, 2020, between Aon plc and WTW - incorporated by reference to Exhibit 2.3 to Aon’s Current Report on Form 8-K filed March 10, 2020.	
				
		2.4*	Assignment Agreement, dated April 2, 2020, between Aon plc and Aon plc (UK) - incorporated by reference to Exhibit 2.1 to Aon’s Current Report on Form 8-K filed April 2, 2020.	
				
		2.5*	Amendment No. 1 to the Business Combination Agreement, dated October 30, 2020, between Aon plc and WTW - incorporated by reference to Exhibit 2.1 to Aon’s Current Report on Form 8-K filed October 30, 2020.	
				
	Articles of Association.	
				
		3.1*	Memorandum and Articles of Association of Aon plc - incorporated by reference to Exhibit 3.1 to Aon’s Current Report on Form 8-K12B filed April 1, 2020.	
				
	Instruments Defining the Rights of Security Holders, Including Indentures.	
				
		4.1*	Second Amended and Restated Indenture, dated April 1, 2020, among Aon Corporation, Aon plc, Aon Global Limited, Aon Global Holdings plc and The Bank of New York Mellon Trust Company, N.A. (amending and restating the Amended and Restated Indenture, dated April 2, 2012, amending and restating the Indenture, dated January 13, 1997) - incorporated by reference to Exhibit 4.1 to Aon’s Current Report on Form 8-K12B filed April 1, 2020.	
				
		4.2*	Capital Securities Guarantee Agreement dated as of January 13, 1997 between Aon and The Bank of New York, as Guarantee Trustee — incorporated by reference to Exhibit 4.8 to Aon’s Registration Statement on Form S-4 (File No. 333-21237) filed on February 6, 1997.	
				
		4.3*	Capital Securities Exchange and Registration Rights Agreement dated as of January 13, 1997 among Aon, Aon Capital A, Morgan Stanley & Co. Incorporated and Goldman, Sachs & Co. — incorporated by reference to Exhibit 4.10 to Aon’s Registration Statement on Form S-4 (File No. 333-21237) filed on February 6, 1997.	
				
		4.4*	Debenture Exchange and Registration Rights Agreement dated as of January 13, 1997 among Aon, Aon Capital A, Morgan Stanley & Co. Incorporated and Goldman, Sachs & Co. — incorporated by reference to Exhibit 4.11 to Aon’s Registration Statement on Form S-4 (File No. 333-21237) filed on February 6, 1997.	
				
105

												
		4.5*	Guarantee Exchange and Registration Rights Agreement dated as of January 13, 1997 among Aon, Aon Capital A, Morgan Stanley & Co. Incorporated and Goldman, Sachs & Co. — incorporated by reference to Exhibit 4.12 to Aon’s Registration Statement on Form S-4 (File No. 333-21237) filed on February 6, 1997.	
				
		4.6*	Second Amended and Restated Indenture, dated April 1, 2020, among Aon Corporation, Aon plc, Aon Global Limited, Aon Global Holdings plc and The Bank of New York Mellon Trust Company, N.A. (amending and restating the Amended and Restated Indenture, dated April 2, 2012, amending and restating the Indenture, dated September 10, 2010) - incorporated by reference to Exhibit 4.2 to Aon’s Current Report on Form 8-K12B filed April 1, 2020.	
				
		4.7*	Form of 6.25% Senior Note due 2040 — incorporated by reference to Exhibit 4.4 to Aon’s Current Report on Form 8-K filed on September 10, 2010.	
				
		4.8*	Indenture dated as of March 8, 2011, among Aon Finance N.S. 1, ULC, Aon Corporation and Computershare Trust Company of Canada. — incorporated by reference to Exhibit 4.1 to Aon’s Current Report on Form 8-K filed on March 8, 2011.	
				
		4.9*	First Supplemental Indenture, dated April 2, 2012, among Aon Finance N.S. 1, ULC, Aon Corporation, Aon plc and Computershare Trust Company of Canada (supplementing the Indenture, dated March 8, 2011) - incorporated by reference to Exhibit 4.2 to Aon’s Current Report on Form 8-K12B filed April 2, 2012.	
				
		4.10*	Amended and Restated Indenture, dated April 1, 2020, among Aon plc, Aon Corporation, Aon Global Limited, Aon Global Holdings plc and The Bank of New York Mellon Trust Company, N.A. (amending and restating the Indenture, dated December 12, 2012) - incorporated by reference to Exhibit 4.3 to Aon’s Current Report on Form 8-K12B filed April 1, 2020.	
				
		4.11*	Form of 4.250% Senior Note Due 2042 - incorporated by reference to Exhibit 4.6 to Aon’s Registration Statement on Form S-4 (File No. 333-187637) filed on March 29, 2013.	
				
		4.12*	Second Amended and Restated Indenture, dated April 1, 2020, among Aon plc, Aon Corporation, Aon Global Limited, Aon Global Holdings plc and The Bank of New York Mellon Trust Company, N.A. (amending and restating the Amended and Restated Indenture, dated May 20, 2015, amending and restating the Indenture, dated May 24, 2013) - incorporated by reference to Exhibit 4.4 to Aon’s Current Report on Form 8-K12B filed April 1, 2020.	
				
		4.13*	Form of 4.45% Senior Note due 2043 — incorporated by reference to Exhibit 4.2 to Aon’s Current Report on Form 8-K filed on May 24, 2013.	
				
		4.14*	Form of 4.00% Senior Note due 2023 — incorporated by reference to Exhibit 4.2 to Aon’s Current Report on Form 8-K filed on November 26, 2013.	
				
		4.15*	Form of 3.500% Senior Note due 2024 - incorporated by reference to Exhibit 4.2 to Aon’s Current Report on Form 8-K filed on May 27, 2014.	
				
		4.16*	Form of 4.600% Senior Note due 2044 - incorporated by reference to Exhibit 4.3 to Aon’s Current Report on Form 8-K filed on May 27, 2014.	
				
		4.17*	Form of 4.750% Senior Note due 2045 - incorporated by reference to Exhibit 4.1 to Aon’s Current Report on Form 8-K filed on May 20, 2015.	
				
		4.18*	Amended and Restated Indenture, dated April 1, 2020, among Aon plc, Aon Corporation, Aon Global Limited, Aon Global Holdings plc and The Bank of New York Mellon Trust Company, N.A. (amending and restating the Indenture, dated November 13, 2015) - incorporated by reference to Exhibit 4.5 to Aon’s Current Report on Form 8-K12B filed April 1, 2020.	
				
		4.19*	Form of 2.800% Senior Note due 2021 - incorporated by reference to Exhibit 4.2 to Aon’s Current Report on Form 8-K filed on November 13, 2015.	
				
		4.20*	Form of 3.875% Senior Note due 2025 - incorporated by reference to Exhibit 1.1 to Aon’s Current Report on Form 8-K filed on February 29, 2016.	
				
		4.21*	Amended and Restated Indenture, dated April 1, 2020, among Aon Corporation, Aon plc, Aon Global Limited, Aon Global Holdings plc and The Bank of New York Mellon Trust Company, N.A. (amending and restating the Indenture, dated December 3, 2018) - incorporated by reference to Exhibit 4.6 to Aon’s Current Report on Form 8-K12B filed April 1, 2020.	
				
		4.22*	Form of 4.500% Senior Note due 2028 - incorporated by reference to Exhibit 4.2 to Aon’s Current Report on Form 8-K filed December 3, 2018.	
				
		4.23*	Form of 3.750% Senior Note due 2029, incorporated by reference to Exhibit 4.2 to Aon’s Current Report on Form 8-K filed May 2, 2019.	
				
106

												
		4.24*	Form of 2.200% Senior Note due 2022, incorporated by reference to Exhibit 4.2 to Aon’s Current Report on Form 8-K filed November 15, 2019.	
				
		4.25*	Form of 2.800% Senior Note due 2030 - incorporated by reference to Exhibit 4.2 to Aon’s Current Report on Form 8-K filed May 15, 2020.	
				
		4.26*	Description of Securities of Aon plc that are registered under Section 12 of the Securities Exchange Act of 1934, as amended - incorporated by reference to Exhibit 4.7 to Aon’s Current Report on Form 8-K12B filed April 1, 2020.	

									
Material Contracts.	
			
	10.1*	$900,000,000 Five-Year Credit Agreement among Aon plc, Aon Corporation and Aon UK Limited with Citibank, N.A., as administrative agent, the lenders party thereto, Bank of America, N.A. and Morgan Stanley Senior Funding, Inc., as syndication agents, and Citigroup Global Markets, Inc., Merrill Lynch, Pierce, Fenner & Smith Incorporated and Morgan Stanley Senior Funding, Inc., as joint lead arrangers and joint book managers entered into on February 2, 2015, - incorporated by reference to Exhibit 10.1 to Aon’s Current Report on Form 8-K filed on February 4, 2015.	
			
	10.2*	Form of Notice of Extension of the 2015 Credit Agreement - incorporated by reference to Exhibit 10.1 to Aon’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2016.	
			
	10.3*	Form of Notice of Second Extension of the 2015 Credit Agreement - incorporated by reference to Exhibit 10.1 to Aon’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2019.	
			
	10.4*	Amendment No. 1 to the 2015 Credit Agreement, dated June 21, 2017, among Aon plc, Aon Corporation, Aon UK Limited, and the banks, financial institutions and other institutional lenders party thereto - incorporated by reference to Exhibit 10.3 to Aon’s Quarterly Report on 10-Q for the quarter ended June 30, 2017.	
			
	10.5*	Waiver and Amendment No. 2 to the 2015 Credit Agreement, dated April 1, 2020, among Aon plc, Aon Corporation, Aon UK Limited, Citibank, N.A. and the lenders party thereto - incorporated by reference to Exhibit 10.10 to Aon’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2020.	
			
	10.6*	$400,000,000 Five-Year Credit Agreement, dated October 19, 2017 (the “2017 Credit Agreement”), among Aon plc, Aon Corporation, Citibank, N.A., as administrative agent, the lenders party thereto, HSBC Bank USA, National Association, as syndication agent, and Citigroup Global Markets, Inc. and HSBC Securities (USA) Inc., as joint lead arrangers and joint bookrunners - incorporated by reference to Exhibit 10.1 to Aon’s Current Report on Form 8-K filed October 20, 2017.	
			
	10.7*	Form of Notice of Extension of the 2017 Credit Agreement - incorporated by reference to Exhibit 10.7 to Aon’s Annual Report on Form 10-K for the year ended December 31, 2019.	
			
	10.8*	Lender Assumption Agreement, dated February 27, 2020, among Aon plc, Citibank, N.A. and the parties thereto, with respect to the 2017 Credit Agreement - incorporated by reference to Exhibit 10.12 to Aon’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2020.	
			
	10.9*	Waiver and Amendment No. 1 to the 2017 Credit Agreement, dated April 1, 2020, among Aon plc, Aon Corporation, Citibank, N.A. and the lenders party thereto - incorporated by reference to Exhibit 10.11 to Aon’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2020.	
			
	10.10*#	Purchase Agreement, dated February 9, 2017, between Aon plc and Tempo Acquisition, LLC - incorporated by reference to Exhibit 2.1 to Aon’s Current Report on Form 8-K filed February 10, 2017.	
			
	10.11*#	Amendment No. 1 to Purchase Agreement, dated April 17, 2017, between Aon plc and Tempo Acquisition, LLC - incorporated by reference to Exhibit 10.2 to Aon’s Quarterly Report on 10-Q for the quarter ended March 31, 2017.	
			
	10.12*#	Deed of Assumption of Aon plc, dated April 1, 2020 - incorporated by reference to Exhibit 10.1 to Aon’s Current Report on Form 8-K12B filed April 1, 2020.	
			
	10.13*#	Deed of Assumption of Aon Global Limited, dated April 2, 2012 - incorporated by reference to Exhibit 10.7 to Aon’s Current Report on Form 8-K12B filed April 2, 2012.	
			
	10.14*#	Aon Corporation Outside Director Corporate Bequest Plan (as amended and restated, effective January 1, 2010) - incorporated by reference to Exhibit 10.1 to Aon’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2010.	
			
	10.15*#	Amended and Restated Aon Stock Incentive Plan - incorporated by reference to Exhibit 10.2 to the Current Report on Form 8-K filed May 24, 2006.	
			
107

									
	10.16*#	First Amendment to the Amended and Restated Aon Stock Incentive Plan - incorporated by reference to Exhibit 10(au) to Aon’s Annual Report on Form 10-K for the year ended December 31, 2006.	
			
	10.17*#	Second Amendment to the Amended and Restated Aon Stock Incentive Plan, dated April 2, 2012 - incorporated by reference to Exhibit 10.10 to Aon’s Current Report on Form 8-K 12B filed April 2, 2012.	
			
	10.18*#	Aon Stock Award Plan (as amended and restated through February 2000) - incorporated by reference to Exhibit 10(a) to Aon’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2000.	
			
	10.19*#	First Amendment to the Aon Stock Award Plan - incorporated by reference to Exhibit 10(as) to Aon’s Annual Report on Form 10-K for the year ended December 31, 2006.	
			
	10.20*#	Aon plc 2011 Incentive Plan (as amended and restated, effective March 29, 2019) - incorporated by reference to Exhibit 10.1 to Aon’s Quarterly Report on Form 10-Q filed on July 26, 2019.	
			
	10.21*#	Executive Committee Incentive Compensation Plan - incorporated by reference to Exhibit 10.3 to Aon’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2016.	
			
	10.22*#	Aon plc Leadership Performance Program (as amended and restated, effective January 1, 2019) - incorporated by reference to Exhibit 10.1 to Aon’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2019.	
			
	10.23*#	Aon plc Senior Executive Combined Severance and Change in Control Plan (as amended and restated, effective June 21, 2019) - incorporated by reference to Exhibit 10.1 to Aon’s Quarterly Report on Form 10-Q for the quarter end June 30, 2019.	
			
	10.24#	Senior Executive Incentive Compensation Plan (as amended and restated, effective January 1, 2020).	
			
	10.25*#	Form of Deed of Indemnity of Aon plc - incorporated by reference to Exhibit 10.4 to Aon’s Current Report on Form 8-K12B filed April 1, 2020.	
			
	10.26*#	Form of Deed of Indemnity for Directors of Aon Global Limited - incorporated by reference to Exhibit 10.4 to Aon’s Current Report on Form 8-K12B filed April 2, 2012.	
			
	10.27*#	Form of Deed of Indemnity for Gregory C. Case - incorporated by reference to Exhibit 10.5 to Aon’s Current Report on Form 8-K12B filed April 2, 2012.	
			
	10.28*#	Form of Deed of Indemnity for Executive Officers of Aon plc - incorporated by reference to Exhibit 10.6 to Aon’s Current Report on Form 8-K12B filed April 2, 2012.	
			
	10.29*#	Form of Service as a Non-Executive Director Agreement - incorporated by reference to Exhibit 10.2 to Aon’s Quarterly Report on Form 10-Q for the quarter ended September 30, 2016.	
			
	10.30*#	Amended and Restated Employment Agreement, dated January 16, 2015, among Aon plc, Aon Corporation and Gregory C. Case - incorporated by reference to Exhibit 10.1 to Aon’s Current Report on Form 8-K filed January 23, 2015.	
			
	10.31*#	Amendment to Amended and Restated Employment Agreement, dated April 20, 2018, among Aon plc, Aon Corporation and Gregory C. Case - incorporated by reference to Exhibit 10.1 to Aon’s Current Report on Form 8-K filed April 25, 2018.	
			
	10.32*#	Amendment to Employment Agreement, dated May 10, 2018, by and among Aon plc, Aon Corporation, and Gregory C. Case - incorporated by reference to Exhibit 10.1 to Aon’s Current Report on Form 8-K filed on May 15, 2018.	
			
	10.33*#	Amended and Restated Change in Control Agreement dated as of November 13, 2009 between Aon and Gregory C. Case - incorporated by reference to Exhibit 10.2 to Aon’s Current Report on Form 8-K filed on November 17, 2009.	
			
	10.34*#	Amendment to the Amended and Restated Change of Control Agreement between Aon plc and Gregory C. Case, dated as of April 27, 2016 - incorporated by reference to Exhibit 10.11 on Aon’s Quarterly Report on Form 10-for the quarter ended March 31, 2016.	
			
	10.35*#	International Assignment Letter with Gregory C. Case, effective July 1, 2016 - incorporated by reference to Exhibit 10.1 to Aon’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2016.	
			
	10.36*#	Amendment to International Assignment Letter, dated June 25, 2018, with Gregory C. Case - incorporated by reference to Exhibit 10.2 to Aon’s Current Report on Form 8-K filed on June 27, 2018.	
			
	10.37*#	Amendment to International Assignment Letter, dated June 25, 2019, with Gregory C. Case - incorporated by reference to Exhibit 10.2 to Aon’s Current Report on Form 8-K filed on June 25, 2019.	
			
108

									
	10.38*#	Amendment to International Assignment Letter, dated June 19, 2020, between Aon Corporation and Greg C. Case - incorporated by reference to Exhibit 10.2 to Aon’s Current Report on Form 8-K filed June 25, 2020.	
			
	10.39*#	Employment Agreement dated as of October 3, 2007 between Aon Corporation and Christa Davies - incorporated by reference to Exhibit 10.1 to Aon’s Current Report on Form 8-K filed on October 3, 2007.	
			
	10.40*#	Amendment effective as of March 27, 2012 to Employment Agreement between Aon Corporation and Christa Davies dated as of October 3, 2007 - incorporated by reference to Exhibit 10.1 to Aon’s Current Report on Form 8-K filed on March 30, 2012.	
			
	10.41*#	Amendment to Employment Agreement, dated April 19, 2018, by and between Aon Corporation and Christa Davies - incorporated by reference to Exhibit 10.1 to Aon’s Current Report on Form 8-K filed on April 25, 2018.	
			
	10.42*#	International Assignment Letter with Christa Davies, effective July 1, 2016 - incorporated by reference to Exhibit 10.2 to Aon’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2016	
			
	10.43*#	Amendment to International Assignment Letter, dated June 25, 2018, with Christa Davies - incorporated by reference to Exhibit 10.1 to Aon’s Current Report on Form 8-K filed on June 27, 2018.	
			
	10.44*#	Amendment to International Assignment Letter, dated June 25, 2019, with Christa Davies, incorporated by reference to Exhibit 10.1 to Aon’s Current Report on Form 8-K filed on June 25, 2019.	
			
	10.45*#	Amendment to International Assignment Letter, dated June 19, 2020, between Aon Corporation and Christa Davies - incorporated by reference to Exhibit 10.2 to Aon’s Current Report on Form 8-K filed June 25, 2020.	
			
	10.46*#	Transition and Separation Agreement between Aon Corporation and Peter Lieb, effective June 3, 2019, incorporated by reference to Exhibit 10.1 to Aon’s Current Report on Form 8-K filed on June 4, 2019.	
			
	10.47*#	Transition and Separation Agreement, effective April 30, 2020, between Aon Corporation and Michael J. O’Connor - incorporated by reference to Exhibit 10.13 to Aon’s Quarterly Report for the quarter ended March 31, 2020.	
			
	10.48*#	Employment Letter with Michael O’Connor effective March 1, 2018, incorporated by reference to Exhibit 10.4 to Aon’s Quarterly Report on 10-Q for the quarter ended March 31, 2018.	
			
	10.49*#	Letter Agreement, dated May 11, 2018, by and between Aon Corporation and Michael O’Connor, - incorporated by reference to Exhibit 10.2 to Aon’s Current Report on Form 8-K filed on May 15, 2018.	
			
	10.50*#	Letter Agreement, dated May 11, 2018, by and between Aon Corporation and Eric Andersen- incorporated by reference to Exhibit 10.3 to Aon’s Current Report on Form 8-K filed on May 15, 2018.	
			
	10.51#	Employment Letter, dated November 6, 2018, between Aon Corporation and John Bruno.	
			
	10.52*#	Consent to Shared-Sacrifice Reduction in Salary, dated April 23, 2020, between Aon plc and Gregory C. Case - incorporated by reference to Exhibit 10.6 to Aon’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2020.	
			
	10.53*#	Consent to Shared-Sacrifice Reduction in Salary, dated April 23, 2020, between Aon plc and Christa Davies - incorporated by reference to Exhibit 10.7 to Aon’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2020.	
			
	10.54*#	Consent to Shared-Sacrifice Reduction in Salary, dated April 23, 2020, between Aon plc and Eric Andersen - incorporated by reference to Exhibit 10.8 to Aon’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2020.	
			
	10.55*#	Consent to Shared-Sacrifice Reduction in Salary, dated April 23, 2020, between Aon plc and John Bruno - incorporated by reference to Exhibit 10.9 to Aon’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2020.	
			
	10.56*#	Amended and Restated Aon Deferred Compensation Plan, dated November 16, 2016 - incorporated by reference to the Annual Report on Form 10-K for the year ended December 31, 2016.	
			
	10.57*#	First Amendment to the Aon Deferred Compensation Plan, effective December 8, 2016, incorporated by reference to the Annual Report on Form 10-K for the year ended December 31, 2016.	
			
	10.58*#	Second Amendment to the Amended and Restated Aon Deferred Compensation Plan, effective April 19, 2017 - incorporated by reference to Exhibit 10.1 to Aon’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2017.	
			
109

									
	10.59*#	Third Amendment to the Amended and Restated Aon Deferred Compensation Plan, effective December 27, 2019 - incorporated by referenced to Exhibit 10.51 to Aon’s Annual Report on Form 10-K for the year ended December 31, 2019.	
			
	10.60#	Fourth Amendment to the Amended and Restated Aon Deferred Compensation Plan, effective May 7, 2020.	
			
	10.61*#	Aon plc Global Share Purchase Plan, amended and restated effective January 1, 2021.	
			
	10.62*#	Form of Restricted Stock Unit Award Agreement, incorporated by reference to Exhibit 10.51 to Aon’s Annual Report on Form 10-K for the year ended December 31, 2016.	
			
	10.63*#	Form of Restricted Stock Unit Agreement, incorporated by reference to Exhibit 10.2 to Aon’s Quarterly Report on Form 10-Q for the quarter ended March 31, 2019.	
			
	10.64*#	Aon Supplemental Savings Plan, amended and restated Effective January 1, 2017, incorporated by reference to Exhibit 10.52 to Aon’s Annual Report on Form 10-K for the year ended December 31, 2016.	
			
	10.65*#	First Amendment to the Aon Supplemental Savings Plan, amended and restated effective January 1, 2017, effective March 30, 2017, incorporated by reference to Exhibit 52 to Aon’s Annual Report on Form 10-K for the year ended December 31, 2017.	
			
	10.66*	Second Amendment to the Aon Supplemental Savings Plan, effective December 31, 2018 - incorporated by reference to Exhibit 10.58 to Aon’s Annual Report on Form 10-K for the year ended December 31, 2019.	
			
	10.67*#	Third Amendment to the Aon Supplemental Savings Plan, effective December 27, 2019 - incorporated by reference to Exhibit 10.59 to Aon’s Annual Report on Form 10-K for the year ended December 31, 2019.	
			
	10.68#	Fourth Amendment to the Aon Supplemental Savings Plan, effective May 1, 2020.	
			
	10.69#	Fifth Amendment to the Aon Supplemental Savings Plan, effective January 1, 2021.	
			
	10.70*#	Aon Corporation Excess Benefit Plan (as amended and restated, effective January 1, 2009) and the following amendments thereto: First Amendment, dated January 1, 2009, Second Amendment, dated December 16, 2009, Third Amendment, dated December 31, 2018, and Fourth Amendment, dated December 27, 2019 - incorporated by reference to Exhibit 10.58 to Aon’s Annual Report on Form 10-K for the year ended December 31, 2019.	
			
	10.71*#	Master Assignment, Assumption and Amendment Deed to Change in Control Arrangements of Aon plc, dated April 1, 2020 - incorporated by reference to Exhibit 10.3 to Aon’s Current Report on Form 8-K12B filed April 1, 2020.	
			
	10.72*#	Master Amendment to the Remaining Plans, dated April 1, 2020, of Aon Corporation - incorporated by reference to Exhibit 10.3 to Aon’s Current Report on Form 8-K12B filed April 1, 2020.	
			
	10.73*	Form of Irrevocable Director Undertaking - incorporated by reference to Exhibit 10.1 to Aon’s Form 8-K filed March 10, 2020.	
			
	10.74#	Form of Acknowledgment of Tax Equalization Process Letter Agreement with Non-Employee Directors.	
			
Subsidiaries of the Registrant.	
			
	21.1	List of Subsidiaries of Aon.	
			
Subsidiary Guarantors and Issuers of Guaranteed Securities and Affiliates Whose Securities Collateralize Securities of the Registrant	
	22.1	Subsidiary Guarantors and Issuers of Guaranteed Securities	

Consents of Experts and Counsel.	
			
	23	Consent of Ernst & Young LLP.	
			
Rule 13a-14(a)/15d-14(a) Certifications.	
			
	31.1.	Rule 13a-14(a) Certification of Chief Executive Officer of Aon in accordance with Section 302 of the Sarbanes-Oxley Act of 2002.	
			
	31.2.	Rule 13a-14(a) Certification of Chief Financial Officer of Aon in accordance with Section 302 of the Sarbanes-Oxley Act of 2002.	
			
110

												
	Section 1350 Certifications.	
				
		32.1.	Section 1350 Certification of Chief Executive Officer of Aon in accordance with Section 906 of the Sarbanes-Oxley Act of 2002.	
				
		32.2.	Section 1350 Certification of Chief Financial Officer of Aon in accordance with Section 906 of the Sarbanes-Oxley Act of 2002.	
				
	XBRL Exhibits.	
			
	Interactive Data Files. The following materials are filed electronically with this Annual Report on Form 10-K:	
				
		101.SCH	Inline XBRL Taxonomy Extension Schema Document.	
				
		101.CAL	Inline XBRL Taxonomy Calculation Linkbase Document.	
				
		101.DEF	Inline XBRL Taxonomy Definition Linkbase Document.	
				
		101.PRE	Inline XBRL Taxonomy Presentation Linkbase Document.	
				
		101.LAB	Inline XBRL Taxonomy Calculation Linkbase Document.	
				
		104	Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101)*	
*    Document has been previously filed with the Securities and Exchange Commission and is incorporated herein by reference herein. Unless otherwise indicated, such document was filed under Commission File Number 001-07933.
#    Indicates a management contract or compensatory plan or arrangement.
The registrant agrees to furnish to the Securities and Exchange Commission upon request a copy of (1) any long-term debt instruments that have been omitted pursuant to Item 601(b)(4)(iii)(A) of Regulation S-K, and (2) any schedules omitted with respect to any material plan of acquisition, reorganization, arrangement, liquidation or succession set forth above.
111

SIGNATURES
        Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

	 	 	Aon plc	
	 	 	By:	 	/s/ GREGORY C. CASE	
					Gregory C. Case, Chief Executive Officer	
Date:	February 19, 2021	 	 	 	 	
    Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated.

Signature	 	Title	 	Date	
 	 	 	 	 	
/s/ GREGORY C. CASE	 	Chief Executive Officer and
Director (Principal Executive Officer)	 	February 19, 2021	
Gregory C. Case					
					
/s/ LESTER B. KNIGHT	 	Non-Executive Chairman and Director	 	February 19, 2021	
Lester B. Knight					
					
/s/ JIN-YONG CAI	 	Director	 	February 19, 2021	
Jin-Yong Cai					
					
/s/ JEFFREY C. CAMPBELL		Director	 	February 19, 2021	
Jeffrey C. Campbell					
					
/s/ FULVIO CONTI	 	Director	 	February 19, 2021	
Fulvio Conti					
					
/s/ CHERYL A. FRANCIS	 	Director	 	February 19, 2021	
Cheryl A. Francis					
					
/s/ J. MICHAEL LOSH	 	Director	 	February 19, 2021	
J. Michael Losh					
					
/s/ RICHARD B. MYERS	 	Director	 	February 19, 2021	
Richard B. Myers					
					
/s/ RICHARD C. NOTEBAERT	 	Director	 	February 19, 2021	
Richard C. Notebaert					
					
/s/ GLORIA SANTONA	 	Director	 	February 19, 2021	
Gloria Santona					
					
/s/ BYRON SPRUELL		Director		February 19, 2021	
Byron Spruell					
					
/s/ CAROLYN Y. WOO	 	Director	 	February 19, 2021	
Carolyn Y. Woo					
					
/s/ CHRISTA DAVIES	 	Chief Financial Officer
(Principal Financial Officer)	 	February 19, 2021	
Christa Davies					
					
/s/ MICHAEL NELLER	 	Global Controller
(Principal Accounting Officer)	 	February 19, 2021	
Michael Neller					
112

AON PLC
SENIOR EXECUTIVE COMMITTEE INCENTIVE COMPENSATION PLAN
(Amended and Restated Effective January 1, 2020)

1.Overview

This Senior Executive Incentive Compensation Plan (the “Plan”) of Aon plc (the “Company”) has been adopted by the Organization and Compensation Committee (the “Committee”) of the Company’s Board of Directors as a sub-plan of the Amended and Restated Aon plc 2011 Incentive Plan, as amended from time to time (the “Stock Plan”). This amendment and restatement of the Plan is effective as of January 1, 2020 (the “Effective Date”). Capitalized terms not defined herein will have the meanings assigned to them under the Stock Plan. The Plan and all Awards issued hereunder are subject to the terms and conditions of the Stock Plan. In the event of any inconsistency between the Plan and the Stock Plan, the Stock Plan will control to the extent consistent with applicable law.

2.Performance Period

The performance period under the Plan is the calendar year (the “Plan Year”).

3.Eligibility

The Company’s Chief Executive Officer (the “CEO”) and members of the Company’s Governance & Policy Team are eligible to participate in the Plan.

4.Participation

The Committee will approve in writing and communicate to Participants, within the first 90 days of the Plan Year, the specific individuals eligible to participate in the Plan (the “Participants”), the Corporate Performance Metric (as defined below) and threshold level of achievement for the Plan Year, and each Participant’s Target Incentive Award (as defined below). The Participants designated by the Committee for a particular Plan Year will be eligible to receive distribution of an Award with respect to such Plan Year if they (a) are actively employed by the Company or one of its Subsidiaries as of the last day of the Plan Year,
(b) are on an approved leave of absence as of the last day of the Plan Year, or (c) terminated employment during the Plan Year due to the Participant’s death or Total and Permanent Disability.

5.Performance-Based Compensation

Notwithstanding anything to the contrary herein, Awards under the Plan are intended to serve as an incentive for performance to occur over a specified period of time (the Plan Year), and will be administered by the Committee accordingly.

6.Corporate Performance Metric

Awards under the Plan will be funded contingent upon the Company’s attainment of a threshold level of achievement under the applicable Corporate Performance Metric. If the threshold level of achievement is not attained with respect to a Plan Year, no Awards will be payable under the Plan for the Plan Year. If the threshold level of achievement is attained with respect to a Plan Year, the Committee will approve funding of an incentive pool pursuant to a formula determined and communicated within the first 90 days of each Plan Year. The CEO may elect to (a) reduce funding of the incentive pool by up to 20%, subject to his or her sole discretion and without Committee consent, or (b) increase funding of the incentive pool by up to 10%, subject to Committee consent. Notwithstanding the foregoing, in no event will any individual Award to a Participant exceed the lesser of 200% of the applicable Target Incentive Award or $10,000,000.

1.Target Incentive Awards

Within the first 90 days of each Plan Year, the Committee will approve and communicate each Participant’s “Target Incentive Award,” formulated as a percentage of the Participant’s base salary; provided that, for Participants serving on international assignments, the Committee may include the Participant’s foreign service allowance in the calculation of the Target Incentive Award. Business unit, functional, and individual performance metrics may (but need not) be established and assigned weights to guide the Committee in its allocation of Awards to Participants.

2.Determination of Awards

As soon as practicable after the close of the Plan Year, the Committee will determine and certify in writing whether the threshold level of achievement of the Corporate Performance Metric has been achieved and the resulting funding of the incentive pool. To the extent the incentive pool is funded, the Awards payable to Participants will be determined in the sole discretion of the Committee taking into account, among other facts, the Participants’ Target Incentive Awards and achievement against any designated metrics or goals, which metrics and goals will be pre-established and communicated to Participants within the first 90 days of the Plan Year. Awards will be paid pursuant to the terms and conditions of the Stock Plan no later than March 15 of the year following the applicable Plan Year.

3.Payout Process

An Award up to $100,000 (or such other threshold designated by the Committee from time to time) in value will be distributed entirely in cash. An Award exceeding $100,000 (or such other threshold) in value will be paid 65% in cash and 35% in restricted stock units (or such other percentage split designated by the Committee from time to time) awarded pursuant to the Stock Plan, unless the Company is obligated (pursuant to a written contract or agreement entered into before the start of the Plan Year) to provide a Participant’s Award fully in cash, or unless the Committee determines otherwise. The restricted stock units typically will vest in three equal installments on each of the first, second, and third anniversaries of the grant date, and will be subject to such other terms and conditions established by the Committee.

4.Administration

It is expressly understood that the Committee has the authority to administer, construe, and make all determinations necessary or appropriate to the administration of the Plan, all of which will be in the Committee’s sole discretion and binding upon the Participant. The Committee has the sole discretion to set the Target Incentive Award for each Participant and to determine any final Award payment taking into account factors it selects in its sole discretion, including the duration of a Participant’s employment with the Company during the Plan Year. For the avoidance of doubt, a Participant will have no right to an Award until it is paid.

5.Nominal Value

As required under the U.K. Companies Act 2006, at the time of settlement of Awards under the Plan, any portion of an Award distributed in restricted stock units will be subject to the Participant’s payment of a nominal value (as determined in the sole discretion of the Company and in accordance with such law, as amended from time to time), and such obligation may be satisfied by the Participant in any manner to be established by the Company in its sole discretion.
6.General Provisions

The Plan, together with the Stock Plan, constitutes a legal document which governs all matters involved with its interpretation and administration and supersedes any writing or representation inconsistent with its terms. To the extent not preempted by federal law, the Plan will be construed in accordance with, and subject to, the laws of the state of Illinois without regard to any conflict of laws principles. Any legal action related to the Plan must be brought in a federal or state court located in Illinois. All Awards will be subject to applicable

withholding taxes and other required deductions. Participants may not assign, transfer, sell, pledge, or otherwise alienate their Award opportunities, other than by will or by the laws of descent and distribution. Any Award payable on behalf of a deceased Participant will be paid to the Participant’s estate.
The Company is not required to establish a separate account or fund or to make any other segregation of its assets in connection with Awards that could become payable under the Plan.

1.Reservation and Retention of Company Rights

The selection of any individual for participation in the Plan will not give that Participant any right to be retained in the employ of the Company. No Participant will at any time have a right to be selected for participation in a future compensation program despite having been selected for participation in the Plan or a previous version of the Plan. The Committee reserves the right to amend or terminate the Plan, prospectively or retroactively, at any time and for any reason, to the extent consistent with and permitted by applicable law. Awards under the Plan are gratuitous in nature and are not intended to be part of any employment condition or contract.

2.Code Section 409A

The Company intends that the Plan and the Awards granted hereunder to U.S. participants be interpreted and construed to be exempt from, or otherwise comply with, Code Section 409A to the extent applicable thereto. Notwithstanding any provision of the Plan to the contrary, the Plan will be interpreted and construed consistent with this intent, provided that the Company will not be required to assume any increased economic burden in connection therewith. Although the Committee intends to administer the Plan so that it will comply with the applicable requirements of Code Section 409A, neither the Company nor the Committee represents or warrants that the Plan will comply with Code Section 409A or any other provision of federal, state, local, or non-U.S. law. None of the Company, its Subsidiaries, or any of their respective directors, officers, employees, or advisers will be liable to any Participant (or any other individual claiming a benefit through any Participant) for any tax, interest, or penalties any participant may owe as a result of compensation paid under the Plan, and the Company and its Subsidiaries will have no obligation to indemnify or otherwise protect any Participant from any obligation to pay any taxes pursuant to Code Section 409A.

3.Clawback

All Awards, amounts, or benefits received or outstanding under the Plan will be subject to clawback, cancellation, recoupment, rescission, payback, repayment, reduction, or other similar action in accordance with any Company clawback or similar policy or any applicable law related to such actions. A Participant’s acceptance of an Award will constitute the Participant’s acknowledgement of and consent to the Company’s application, implementation, and enforcement of any applicable Company clawback or similar policy that may apply to the Participant, whether adopted before or after the Effective Date, and any applicable law relating to clawback, cancellation, recoupment, rescission, payback, or reduction of compensation, and the Participant’s agreement that the Company may take any actions that may be necessary to effectuate any such policy or applicable law, without further consideration or action.

4.Definitions

a.“Code Section 409A” means Section 409A of the Internal Revenue Code of 1986 and all valid and binding regulatory or other interpretive guidance issued thereunder, in each case as amended from time to time.

b.“Corporate Performance Metric” means a Company-wide performance metric designated by the Committee with respect to a Plan Year, which will satisfy the requirements applicable to Performance Criteria under the Stock Plan. The Committee will make appropriate adjustments to the pre-determined Corporate Performance Metric to take into account material and/or significant items or events as publicly reported in the Company’s annual Form 10-K or quarterly Form 10-Q, including the following and to the extent consistent with the Stock Plan: gain/loss on disposition of assets or business; extraordinary

legal/regulatory judgments, settlements, fines, penalties, and other related expenses; extraordinary market conditions; effects of natural or man-made disasters (e.g., World Trade Center); hyperinflation (e.g., >15%); foreign exchange impact; changes in applicable laws, regulations, or accounting principles; and items that are unusual in nature and/or infrequently occurring.

a.“Governance & Policy Team” means the management committee consisting of the Company’s most senior executive officers, as designated by the CEO from time to time.

b.“Total and Permanent Disability” means (i) for U.S. employees, entitlement to long-term disability benefits under the Company’s program as amended from time to time, and (ii) for non-U.S. employees, as established by applicable Company policy or as required by local law or regulations.

PERSONAL AND CONFIDENTIAL

November 6, 2018

John Bruno
36 Great Hall Road Mahwah, NJ 07430

Re: Employment Letter

Dear John,    
A on Corporation (the "Company") is pleased to confirm in this Employment Letter (this "Letter') the terms of your employment as Chief Operations Officer and Chief Executive Officer, Data & Analytics Services. Subject to your acceptance of this Letter, your employment pursuant to this Letter will be deemed to have commenced as of November l, 2018 (the "Effective Date").
1. General.
At-Will Employment. Y our employment with the Company pursuant to this Letter constitutes at will employment and is not for a specified period. Nothing in this Letter is intended or should be construed as a contract for, or guarantee of, continued employment. This Letter supersedes all prior and contemporaneous agreements, negotiations, correspondence , undertakings and communications of the parties, whether oral or written , respecting your employment, including, without limitation, the Employment Agreement between you and the Company dated August 4 , 2014 (your "2014 Agreement'') and any and all prior employment agreements and amendments thereto between you and the Company; provided , however, that nothing in this Agreement shall limit or release you from any other obligation regarding confidentiality, intellectual or other property, return of property or post-employment competitive or solicitation activities that you have or may have to the Company or any of its affiliates including, without limitation, as set forth in any equity-based awards to which you are a party.
Responsibilities. You will serve in the position of Chief Operations Officer and Chief Executive Officer, Data & Analytics services, and be a Level 1 senior executive of the Company (or comparable level if levels are changed). You will report to the Company’s Chief Executive Officer (“CEO”), will have the authority and responsibility consistent with your position, and also will perform other duties on behalf of the Company and its subsidiaries as may from time to time be authorized r directed by the CEO.
Outside Activities. You may engage in charitable, civic or community activities and, with the prior approval of the General Counsel (“GC”), may serve as a director of any other business corporation, provided that (a) such activities or service do not interfere with your duties hereunder or violate the terms of any restrictive covenants applicable to you, (b) such activities are consistent with the Aon Code of Business Conduct and are reviewed and approved by the GC, and (c) such other business corporation provides you with director and officer insurance coverage which, in the opinion of the Company, is adequate under the circumstances.

2 .    Compensation.
Base Salary. During your employment pursuant to this Letter, the Company will continue to pay you a base salary at the rate of $850,000 per year (“Base Salary”), payable semi-monthly in accordance with the Company’s executive payroll policy. Your Base Salary will be reviewed annually on the Company’s regular executive salary review schedule, and will be subject to adjustment at the discretion of the Organization and Compensation Committee of the Company’s Board of Directors (the “Compensation Committee”), which adjusted amount will be thereafter your “Base Salary” for all purposes hereunder.

John Bruno
November 6, 2 018
Page 2

Annual Incentive Compensation. You will be eligible to participate in the annual incentive compensation program for the Company’s senior executives in accordance with the provisions of such program, as amended from time to time. You acknowledge and agree that any such annual incentive compensation program awards will be subject to payment pursuant to and in accordance with the Aon Incentive Stock Program, payable in a combination of cash and Aon equity-based award, if applicable.
Long-Term Incentive Compensation. You will be eligible to participate in the long-term incentive compensation programs for the Company’s senior executives in accordance with the provisions of such programs, as amended from time to time, pursuant to which you will be eligible to receive, subject to the approval of the Compensation Committee, an annual equity award in an amount that reflects and is consistent with your role and contribution.
Employee Benefits. During the course of your employment, you will be entitled to participate in the Company’s employee benefit plans generally available to senior executives of the Company. Nothing in this Letter will require the Company to establish, maintain or continue any of the benefits already in existence or hereafter adopted for employees of the Company and nothing in this Letter will restrict the right of the Company to amend, modify or terminate such programs.
Vacation Time. You will not accrue vacation time, but will be entitled to paid vacation time in accordance with usual Company practices applicable to similarly situated employees.
Expense Reimbursement. In accordance with Company policies and procedures and on prescribed Company forms, the company will reimburse you for all proper expenses incurred by you in the performance of your duties hereunder.
Severance and Change in Control Protection. You will be eligible to participate in the severance and change in control plan for the Company’s senior executives in accordance with the provisions of such plan, as amended from time to time.
Restrictive Covenants. The compensation and benefits described above will be provided to you in consideration of your agreement to execute and comply with the Company’s standard non-competition and non-solicitation agreement for senior executives. By accepting this Letter, you ack knowledge the receipt and sufficiency of such consideration.
If you accept the above-described terms and conditions of employment with the Company, please sign below and return this Letter to the Company

Siobhan Cifelli
Interim Chief Human Resources Officer
    Aon Corporation

DocuSign Envelope ID: 50D3DA6B-84B5-4E04-8E9E-3B85CB8D6C2C

EXECUTION VERSION

AMENDMENT TO THE
AON DEFERRED COMPENSATION PLAN

This Fourth Amendment (“Amendment”) to the Aon Deferred Compensation Plan, as amended and restated effective November 17, 2016 (the “Plan”), is adopted by Aon Corporation, a Delaware corporation (the “Company”) and wholly owned subsidiary of Aon plc, (“Aon”), to be effective as set forth below.

RECITALS

WHEREAS, pursuant to Section 6.05 of the Plan, the Board of Directors of the Company (the “Board”) has the authority to amend the Plan, and, pursuant to Section 1.04 of the Plan, the Organization and Compensation Committee of Aon (the “OCC“) has authority to act for the Board with respect to the Plan; and

WHEREAS, pursuant to resolutions of the OCC dated June 13, 2016, the OCC delegated authority to Aon’s Administrative Committee (the “Committee”) to make certain amendments to the Plan.
NOW THEREFORE, pursuant to resolutions of the Committee dated May 7, 2020, the Plan is hereby amended, effective as of May 7, 2020, by adding the new paragraph to the end of Section 5.03:
“In addition to the withdrawal of amounts deferred under the Plan as provided above, a Participant may request a cessation of salary deferrals, upon representation satisfactory to the Committee that the Participant experienced an Unforeseeable Emergency, as defined above. If granted, the cessation of salary deferrals shall be for the balance of the calendar year.”
In addition, the Committee is authorized to make any additional adjustments to the plan document language to effect the intent of the foregoing, including but not limited to providing a restatement of the plan document incorporating such changes and all previous amendments.

IN WITNESS WHEREOF, the Company has caused the Fourth Amendment to be executed on its behalf by its duly authorized officers, this 21    day of December 2020.
AON CORPORATION

By:

21-Dec-2020

Lisa Stevens
Chief People Officer

AON plc GLOBAL SHARE PURCHASE PLAN

SECTION 1
General

Aon Corporation, a Delaware corporation (“Aon”), originally established the Plan (formerly known as the Aon Corporation 2011 Employee Stock Purchase Plan) effective July 1, 2011 to assist eligible employees of Aon and its participating subsidiaries in acquiring a stock ownership interest in Aon. Aon was reorganized (the “Reorganization”) effective April 2, 2012 and, as a result of the Reorganization, Aon became a subsidiary of the Company and each share of common stock of Aon was converted into one Class A Ordinary Share of the Company. The Plan was amended effective April 2, 2012 to reflect the Reorganization. Sponsorship of the Plan was transferred from Aon to the Company pursuant to a Deed of Assumption (the “Deed of Assumption”) entered into by Aon and the Company on April 2, 2012 to effectuate the assignment by Aon to the Company and the Company’s assumption and adoption of all of Aon’s rights and obligations under the Plan. The Plan was then amended and restated effective July 1, 2013, to reflect the April 2, 2012 amendment, the transfer of sponsorship to the Company, and the further amendment of the Plan to enable participation by employees of the Company and its affiliates who are not citizens or residents of the United States. The Plan was then amended effective November 17, 2017, to provide the Committee with flexibility to determine the discounted share price applicable under the Plan. This amendment and restatement of the Plan effective January 1, 2021 shall extend the term of the Plan through November 20, 2030, and modify certain terms and conditions affecting the operation and administration of the Plan. As amended and restated, the continued intent of the Plan shall be (i) to assist eligible employees of the Company and its Participating Subsidiaries and Participating Affiliates in acquiring a stock ownership interest in the Company, (ii) to help such employees provide for their future security, and (iii) to encourage such employees to remain in the employment of the Company and its Participating Subsidiaries and Participating Affiliates.

The Plan includes two components: (a) a component intended to qualify as an “employee stock purchase plan” under Code Section 423 (the “423 Component”), the provisions of which shall be construed so as to extend and limit participation in a uniform and nondiscriminatory manner consistent with the requirements of Code Section 423; and (b) a component that does not qualify as an “employee stock purchase plan” under Code Section 423 (the “Non-423 Component”), under which options shall be granted pursuant to rules, procedures or sub-plans adopted by the Committee designed to achieve tax, securities laws or other objectives for Eligible Employees, the Company and its Participating Subsidiaries and Participating Affiliates. Except as otherwise provided in the Plan, the Non-423 Component shall operate and be administered in the same manner as the 423 Component.

SECTION 2
Defined Terms

The meaning of capitalized terms used in the Plan are set forth below if not otherwise defined in the text of the Plan.

(a)“Affiliate” means (i) any entity that, directly or indirectly, is controlled by, controls, or is under common control with, the Company and (ii) any entity in which the Company has a significant equity interest, in either case as determined by the Committee, whether now or hereafter existing (which, for avoidance of doubt, shall include any Subsidiary).

(b)“Board” means the Board of Directors of the Company or its delegate.

(c)“Code” means the Internal Revenue Code of 1986, as amended.

(d)“Committee” means the Organization and Compensation Committee of the Board of Directors of the Company.

(e)“Company” means Aon plc, a public limited company incorporated under Irish law.

(f)“Date of Exercise” means the date as of which an Option is exercised and the Stock subject to that Option is purchased. With respect to any Option, the Date of Exercise is the last day on which Stock is traded on the New York Stock Exchange during the Option Period in which that Option was granted.

(g)“Date of Grant” means the date as of which an Option is granted, as set forth in Section 4.1(a).

(h)“Eligible Compensation” means the following types of earnings paid to an Eligible Employee for his or her service on behalf of the Company or a Participating Subsidiary or Participating Affiliate: (i) salary and fixed-based compensation, including compensation for overtime; (ii) bonuses paid pursuant to periodic individual performance appraisals and formal contractual bonus programs, but excluding other bonus and miscellaneous income; and (iii) net commission, renewal and override compensation (but excluding deferred commission payments). The Committee shall have the discretion to determine the application of this definition to Participants outside the United States, provided, however, that such discretion shall be exercised on a uniform and nondiscriminatory basis for Participants in the 423 Component.

(i)“Eligible Employee” means any regular employee of the Company or a Participating Subsidiary or Participating Affiliate who, unless the Committee determines otherwise prior to an Option Period, meets the following criteria: (i) the employee does not, immediately after the Option is granted, own (within the meaning of Code Section 423(b)(3) and 424(d)) stock possessing five percent (5%) or more of the total combined voting power or value of all classes of stock of the Company or of a Subsidiary;
(ii) the employee has completed one (1) year of employment for the Company or a Subsidiary or Affiliate; and (iii) the employee’s customary employment is twenty (20) hours or more a week. For purposes of this Plan, “employee” means any individual in an employee-employer relationship with the Company or a Participating Subsidiary or Participating Affiliate, but excluding (a) any independent contractor, (b) any consultant,
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(c)any individual performing services for the Company or a Participating Subsidiary or Participating Affiliate who has entered into an independent contractor or consultant

3

agreement with the Company or a Participating Subsidiary or Participating Affiliate,
a.any individual performing services for the Company or a Participating Subsidiary or Participating Affiliate under an independent contractor or consultant agreement, a purchase order, a supplier agreement, or any other agreement that the Company or a Participating Subsidiary or Participating Affiliate enters into for services, (e) any individual whose base wage or salary is not processed by the Payroll Department(s) of the Company or a Participating Subsidiary or Participating Affiliate, and (g) any “leased employee” as defined in Code Section 414(n). For purposes of the Plan and participation in any Option Period, an individual shall be an “employee” of or be “employed” by the Company or a Participating Subsidiary or Participating Affiliate for any Option Period only if such individual is treated by the Company or such Participating Subsidiary or Participating Affiliate as its employee, including, in the case of the 423 Component, for purposes of employment taxes and wage withholding for federal income taxes at the relevant time for enrollment in such Option Period.

i.“Option” means an option granted under the Plan to an Eligible Employee to purchase shares of Stock.

ii.“Option Period” means with respect to any Option the period beginning upon the Date of Grant and ending on the last day of the sixth month of such period, or ending on such other date as the Committee shall determine. No Option Period may exceed twenty-seven (27) months from the Date of Grant.

iii.“Option Price” with respect to any Option has the meaning set forth in Section 5.1(b).

iv.“Participant” means an Eligible Employee who has complied with the provisions of Section 4.1(b).

v.“Participating Affiliate” means any Affiliate that the Committee from time to time designates to be eligible to participate in the Non-423 Component, and that elects to participate in the Non-423 Component.

vi.“Participating Subsidiary” means any Subsidiary that the Committee from time to time designates to be eligible to participate in the 423 Component, and that elects to participate in the 423 Component.

vii.“Periodic Deposit Account” means the account established and maintained by the Company to which shall be credited pursuant to Section 4.1(c) amounts received from Participants for the purchase of Stock under the Plan.

viii.“Plan” means this Aon plc Global Share Purchase Plan, as may be amended, restated, and supplemented from time to time.

ix.“Plan Year” means the calendar year.

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x.“Stock” means Class A Ordinary Shares, par value $0.01 per share, of the Company.

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i.“Stock Purchase Account” means the account established and maintained by the Company or its designee to which shall be credited pursuant to Section 5.1(c) Stock purchased upon exercise of an Option under the Plan.

ii.“Subsidiary” means any present or future corporation that would be a “subsidiary corporation” of the Company as that term is defined in Code Section 424.

SECTION 3
Eligibility and Participation

a.Initial Eligibility. Any individual who is an Eligible Employee on the first day of an Option Period shall be eligible to participate in the Option Period commencing on such date, subject to the terms and conditions of the Plan.

b.Leave of Absence. For purposes of participating in the Plan, a Participant on a leave of absence shall be deemed an employee for up to ninety (90) days or, if longer, during the period the Participant’s right to continued employment is guaranteed by contract or statute. If the leave of absence is paid, authorized payroll deductions related to the Plan shall continue. If the leave of absence is unpaid, no deductions shall be permitted during the leave. If such a Participant returns to active status within ninety (90) days or the guaranteed period, as applicable, authorized payroll deductions related to the Plan shall automatically begin anew. If the Participant does not return to active status within ninety (90) days or the guaranteed period, as applicable, the Participant shall be treated as having terminated employment for all purposed under the Plan.

c.Participation. The provisions of the Plan shall be construed so as to extend and limit participation in the 423 Component a manner consistent with the requirements of Code Section 423. To participate in an Option Period, an Eligible Employee must execute and deliver to the Committee’s designee an electronic election to participate and a payroll deduction authorization, each in accordance with the procedures and timing prescribed by, and in a form acceptable to, the Committee. Payroll deductions shall begin on the first day of the Option Period for which a Participant has timely delivered his or her election to participate and payroll deduction authorization and shall end on the applicable end date of the Option Period, unless withdrawn by the Participant or sooner terminated in accordance with Section 6.

d.International Employees and Transfers. Individuals that transfer to the United States, become Eligible Employees of the Company or a Participating Subsidiary and are placed on a U.S. payroll of the Company or a Participating Subsidiary may not participate in an Option Period of the 423 Component that had a start date prior to such transfer. Such Eligible Employees may participate in an Option Period of the 423 Component that begins on or after such transfer date by entering into an electronic election to participate and a payroll deduction authorization for such Option Period of the 423 Component. Individuals that transfer outside the United States, become Eligible Employees of the Company or a Participating Affiliate and are placed on a non-
U.S. payroll of the Company or a Participating Affiliate may not participate in an Option Period of the Non-423 Component that had a start date prior to such transfer. Such Eligible Employees may participate in an Option Period of the Non-423 Component that begins on or after such
6

transfer date by entering into an electronic election to participate and a payroll deduction authorization for such Option Period of the Non-423 Component. A Participant who transfers outside the U.S. and

7

is no longer on a U.S. payroll of the Company or a Participating Subsidiary shall be treated as having terminated participation in the 423 Component. A Participant who transfers to the U.S. and is no longer on a non-U.S. payroll of the Company or a Participating Affiliate shall be treated as having terminated participation in the Non-423 Component. For purposes of this Plan, Puerto Rico payroll is not considered U.S. payroll.

SECTION 4
Offerings, Participation and Payroll Deductions

a.Grant of Options.

i.In General. The Company may grant Options under the Plan to all Eligible Employees on January 1 and/or July 1 of each Plan Year or on such other date as the Committee shall designate; provided, however, that if any such date falls on a date when Stock is not traded on the New York Stock Exchange, then the first date thereafter on which Stock is so traded shall be the date on which the Option is granted. The term of each Option shall end on the last day of the Option Period with respect to which the Option is granted. With respect to each Option Period, each Eligible Employee shall be granted an Option, on the Date of Grant, for as many full and fractional shares of Stock as the Eligible Employee may purchase with up to fifteen (15%) of the Eligible Compensation he or she receives during the Option Period (or during any portion of the Option Period as the Eligible Employee may elect to participate); provided, however, that no Eligible Employee shall be permitted to purchase in excess of twenty-five thousand dollars ($25,000) in fair market value of Stock (determined by reference to the closing price of a share of Stock as quoted on the New York Stock Exchange on the Date of Grant) in any Option Period. The Committee shall have the discretion to impose a reduced limitation on appropriate notice in advance of any Option Period.

ii.Election to Participate. Each Eligible Employee who elects to participate in the Plan shall communicate to the Company, in accordance with procedures established by the Committee, including Section 3.3, an election to participate in the Plan whereby the Eligible Employee designates a stated whole percentage equaling at least one percent (1%), but no more than fifteen percent (15%), of his or her Eligible Compensation during the Option Period to be deposited periodically in his or her Periodic Deposit Account under Section 4.1(c). The cumulative amount deposited in the Periodic Deposit Account during an Option Period with respect to any Eligible Employee may not exceed the limitation stated in Section 4.1(a). A Participant’s election to participate in the Plan shall continue in effect during the current and subsequent Option Periods until changed pursuant to Section 6.

iii.Periodic Deposit Accounts. The Company shall maintain a Periodic Deposit Account for each Participant and shall credit to that account in U.S. dollars or the currency in which the employee is paid, as determined by the Committee, all amounts received under the Plan from the Participant. No interest shall be paid to any Participant or credited to his or her Periodic Deposit Account under the Plan with respect to such funds, unless otherwise required by the laws of the jurisdiction where the payroll
8

deductions or other contributions are made, as determined by the Committee. Subject to the limitation

9

in Section 4.1(d), all amounts credited to a Participant’s Periodic Deposit Account shall be used to purchase Stock under Section 5.1; provided, however, a Participant’s Periodic Deposit Account shall be refunded to him or her on receipt by the Company prior to a Date of Exercise in accordance with procedures established by the Company, of a Participant’s request for such a refund. Credits to an Eligible Employee’s Periodic Deposit Account shall be made by payroll deduction or by other alternate payment arrangements, in accordance with rules and procedures established by the Committee. An Eligible Employee may eliminate the periodic credits to his or her Periodic Deposit Account for future periods by filing a new election amount at any time during an Option Period. The change shall become effective in accordance with the Committee’s rules and procedures as soon as practicable after the Company receives the election, but the change shall not affect the amounts deposited with respect to Eligible Compensation sooner than the Eligible Compensation payable with respect to the next pay period after the Company receives the authorization.

i.Purchase Limitation. No Eligible Employee shall be permitted to purchase Stock pursuant to an Option under the 423 Component or an option under any other employee stock purchase plan of the Company or of any Subsidiary which is intended to qualify under Code Section 423, at a rate which exceeds twenty-five thousand dollars ($25,000) in fair market value of Stock (determined by reference to the closing price of a share of Stock as quoted on the New York Stock Exchange on the date on which the option is granted) for each calendar year in which any option granted to the Eligible Employee is outstanding at any time.

ii.Equal Rights. Each Participant who is granted an Option during an Option Period under the 423 Component shall have the same rights and privileges, consistent with the requirements set forth in Code Section 423.

SECTION 5
Exercise of Option

a.Exercise of Option.

i.In General. Subject to the limitation in Section 4.1(d), on each Date of Exercise, the entire Periodic Deposit Account of each Participant shall be used to purchase at the Option Price whole and/or fractional shares of Stock subject to the Option. Each Participant automatically and without any act on his or her part shall be deemed to have exercised his or her Option on each Date of Exercise to the extent that the amounts then credited to the Participant’s Periodic Deposit Account under the Plan are used to purchase Stock.

ii.Option Price Defined. The Option Price per share of Stock to be paid by each Participant on each exercise of his or her Option shall be an amount in U.S. dollars determined by the Committee that is not less than the lower of (1) eighty-five percent (85%) of the fair market of a share of Stock as of the Date of Grant or (2) eighty- five percent (85%) of the fair market value of a share of Stock as of the Date of Exercise. The fair market value of a share of Stock as of a Date of Grant or Date of Exercise shall be
10

11

the closing price of a share of Stock as quoted on the New York Stock Exchange on such date. If the Stock of the Company is not admitted for trading on any such date for which the closing price is to be determined, then reference shall be made to the next preceding date on which Stock was so admitted.

i.Stock Purchase Accounts; Stock Certificates. The Company shall cause to be maintained a Stock Purchase Account for each Participant to reflect the whole and partial Stock purchased under the Plan by the Participant. Upon exercise of an Option by a Participant pursuant to Section 5.1(a), the Company shall cause whole and/or partial shares of Stock purchased at that time to be issued to the Participant’s Stock Purchase Account.

ii.Except as provided in Section 6.1, certificates with respect to Stock held in a Participant’s Stock Purchase Account shall be issued only on request by the Participant for a distribution of whole shares. Upon issuance of such a Stock certificate to a Participant, the Participant’s Stock Purchase Account shall be adjusted to reflect the number of shares of Stock distributed to the Participant.

SECTION 6
Withdrawal

a.Rights on Retirement, Death, Termination of Employment. If a Participant retires, dies, or otherwise terminates employment, or if the corporation that employs a participant ceases to be a Participating Subsidiary or Participating Affiliate, as the case may be, then to the extent practicable, no further amounts shall be credited to the Participant’s Periodic Deposit Account from any pay due and owing with respect to the Participant after such retirement, death, or other termination of employment. All amounts credited to such a Participant’s Periodic Deposit Account shall either be returned to the Participant or used on the next Date of Exercise in that Option Period to purchase Stock under Section 4, in either case as determined by the Committee and in accordance with the procedures prescribed by the Committee. Notwithstanding anything in this Plan to the contrary, a Participant’s Option under the 423 Component shall not be exercisable more than three (3) months after the Participant retires or otherwise ceases to be employed by the Company or a Participating Subsidiary, including as a result of the corporation ceasing to be a Participating Subsidiary, except to the extent permitted under Code Section 423(a).

b.Restriction Upon Assignment of Options. An Option granted under the Plan shall not be transferrable other than by will or the laws of descent and distribution, and shall be exercisable during the Participant’s lifetime only by the Participant. The Company shall not recognize and shall be under no duty to recognize any assignment or purported assignment by a Participant, other than by will or the laws of descent and distribution, of the Participant’s interest in the Plan or of his or her Option or of any rights under his or her Option.

c.No Rights of Shareholder Until Exercise of Option. A Participant shall not be deemed to be a shareholder of the Company, nor have any rights or privileges of a shareholder, with respect to the number of shares of Stock subject to an Option. A Participant shall have the
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rights and privileges of a shareholder of the Company when, but not until, the Participant’s Option

13

is exercised pursuant to Section 5.1 and the Stock purchased by the Participant at that time has been credited to the Participant’s Stock Purchase Account.

a.Changes in the Stock; Adjustments of an Option. In the event of a stock split, stock dividend, recapitalization, reclassification or combination of shares, merger, sale of assets, or similar event, the Committee shall adjust equitably (a) the number and class of shares or other securities that are reserved for sale under the Plan, (b) the number and class of shares or other securities that are subject to outstanding Options, and (c) the appropriate market value and other price determinations applicable to Options. The Committee shall make all determinations under this Section 6.4, and all such determinations shall be conclusive and binding. No adjustments to outstanding Options shall be made for dividends paid in the form of stock.

b.Use of Funds; Repurchase of Stock. All funds received or held by the Company under the Plan shall be included in the general funds of the Company free of any trust or other restriction and may be used for any corporate purpose. The Company shall not be required to repurchase from any Eligible Employee shares of Stock which such Eligible Employee acquires under the Plan.

SECTION 7
Stock

a.Stock Subject to Plan. Subject to the provisions of Section 6.4 (relating to adjustment upon changes in the Stock), the Stock which may be sold pursuant to Options granted under the Plan shall not exceed in the aggregate seven million five hundred thousand (7,500,000) shares, and may be newly issued shares or treasury shares or shares bought in the market, or otherwise, for purposes of the Plan.

b.Participant’s Interest in Option. The Participant shall have no interest in Stock covered by an Option under the Plan until such Option has been exercised.

c.Registration. Stock to be delivered to a Participant under the Plan shall be registered in the name of the Participant or, if the Participant so directs, in accordance with the procedures established by the Committee, in the names of the Participant and one (1) such other person as may be designated by the Participant, as joint tenants with rights of survivorship, to the extent permitted by applicable law. If the Participant was a participant in the Aon 1998 Employee Stock Purchase Plan and directed that shares purchased thereunder be registered in joint tenancy, Stock delivered under this Plan after July 1, 2011 shall automatically be registered in joint tenancy unless such direction is changed by the Participant in accordance with procedures established by the Committee.

d.Dividends. Dividends on Stock purchased under the Plan that is held in a Participant’s account shall be credited to the Participant’s account and paid in cash. Unless the Participant has requested otherwise, cash payment shall occur regardless whether the Participant is currently participating in an Option Period. At the Participant’s request, dividends shall be reinvested unless such reinvestment is prohibited by local law. If the Participant was a participant in the Aon 1998 Employee Stock Purchase Plan prior to July 1, 2011 and elected that dividends

14

be reinvested, such election shall remain in effect after July 1, 2011 unless changed by the Participant in accordance with procedures established by the Committee.

SECTION 8
Administration

a.Administration by Committee.

i.Duties and Powers of the Committee. It shall be the duty of the Committee to conduct the general administration of the Plan in accordance with its provisions. The Committee shall have the power to: (1) determine when the initial and subsequent Options Periods shall commence; (2) interpret the Plan and the Options; (3) adopt such rules for the administration, interpretation, and application of the Plan as are consistent with the Plan and, in respect of the 423 Component, Code Section 423; and (4) interpret, amend, or revoke any such rules. In its absolute discretion, the Board of Directors of the Company may at any time and from time to time exercise any and all rights and duties of the Committee under the Plan. The Committee may delegate any of its responsibilities under the Plan by designating in writing other persons who carry out any or all of such responsibilities.

The Committee may adopt such rules, procedures, and sub-plans as are necessary or appropriate to permit the participation in the Plan by Eligible Employees who are citizens or residents of a non-U.S. jurisdiction and/or employed outside the United States, the terms of which sub-plans may take precedence over other provisions of this Plan, with the exception of the provision in Section 7.1 above dealing with the number of shares of Stock reserved for issuance under the Plan, but unless otherwise superseded by the terms of such sub-plan, the provisions of this Plan shall govern the operation of such sub-plan. To the extent inconsistent with the requirements of Code Section 423, any such sub-plan shall be considered part of the Non-423 Component, and rights granted thereunder shall not be required by the terms of the Plan to comply with Code Section 423. Without limiting the generality of the foregoing, the Committee is specifically authorized to adopt rules and procedures regarding eligibility to participate, the application of the definition of Eligible Compensation to participants on payrolls outside of the United States, handling of payroll deductions and other contributions, taking of payroll deductions and making of other contributions to the Plan, establishment of bank or trust accounts to hold contributions, payment of interest, establishment of the exchange rate applicable to payroll deductions taken and other contributions made in a currency other than U.S. dollars, obligations to pay payroll tax, determination of beneficiary designation requirements, tax withholding procedures, and handling of stock certificates that vary with applicable local requirements.

ii.Majority Rules. The Committee shall act by a majority of its members in office. The Committee may act either by vote at a meeting or by a memorandum or other written instrument signed by a majority of the Committee.

15

iii.Compensation; Professional Assistance. All expenses and liabilities incurred by members of the Committee in connection with the administration of the Plan shall be borne by the Company. The Committee may employ attorneys, consultants,

16

accountants, appraisers, brokers, or other persons. The Committee, the Company, and its officers and directors shall be entitled to rely upon the advice, opinions, or valuations of any such persons. All actions taken and all interpretations and determinations made by the Committee in good faith shall be in its sole discretion and shall be final and binding upon all Participants, the Company and its Affiliates, and all other interested persons.

SECTION 9
Miscellaneous

a.Limitation of Liability. Notwithstanding anything to the contrary in the Plan, neither the Company, nor any of its Affiliates, nor the Committee, nor any person acting on behalf of the Company, any of its Affiliates, or the Committee, shall be liable to any Participant or to any other person by reason of any acceleration of income, any additional tax, or any penalty, interest, or other liability asserted by reason of the failure of the Plan or any Option to satisfy the requirements of Code Section 423, or otherwise asserted with respect to any the Plan or any Option.

b.Unfunded Plan. The Company’s obligations under the Plan are unfunded, and no Participant shall have any right to specific assets of the Company in respect of any Option. Participants shall be general unsecured creditors of the Company with respect to any amounts due or payable under the Plan.

c.No Rights as an Employee. Nothing in the Plan nor any Option shall be construed to give any person (including any Eligible Employee or Participant) the right to remain in the employ of the Company or a Subsidiary or Affiliate or to affect the right of the Company and Subsidiaries and Affiliates to terminate the employment of any person (including any Eligible Employee or Participant) at any time with or without cause, to the extent otherwise permitted under law.

d.Waiver of Jury Trial. By electing to participate in the Plan, each Participant waives (or shall be deemed to have waived), to the maximum extent permitted under applicable law, any right to a trial by jury in any action, proceeding, or counterclaim concerning any rights under the Plan or with respect to any Option, or under any amendment, waiver, consent, instrument, document, or other agreement delivered or which in the future may be delivered in connection therewith, and agrees that any such action, proceedings, or counterclaim shall be tried before a court and not before a jury. By electing to participate in the Plan, each Participant certifies that no officer, representative, or attorney of the Company or any Affiliate has represented, expressly or otherwise, that the Company would not, in the event of any action, proceeding, or counterclaim, seek to enforce the foregoing waivers. Notwithstanding anything to the contrary in the Plan, nothing herein is to be construed as limiting the ability of the Company or any Affiliate and a Participant to agree to submit disputes arising under the terms of the Plan or in respect of any Option to binding arbitration or as limiting the ability of the Company, to the extent permitted under Code Section 423 and applicable law, to require any individual to agree to submit such disputes to binding arbitration as a condition of receiving an Option hereunder.

e.Amendment of the Plan. The Board may amend, suspend, or terminate the Plan at any time, subject to any shareholder approval required by applicable law, including the Code, or
17

18

the applicable requirements of the stock exchanges or other trading systems on which the Stock is listed or entered for trading. In connection with any suspension or termination of the Plan, the Board may provide either that outstanding Options shall be exercisable either at the Date of Exercise for the applicable Option Period or on such earlier date as the Board may specify (in which case such earlier date shall be treated as the Date of Exercise for the applicable Option Period), or that the balance of each Participant’s Account shall be returned to the Participant, without interest.

a.Term of the Plan; Expiration. Unless sooner terminated by the Company, the Plan shall terminate upon the earlier of (i) November 20, 2030 or (ii) the date on which all shares available for issuance under the Plan have been sold pursuant to purchase rights exercised under the Plan.

b.Governing Law.

i.Certain Requirements of Corporate Law. Options and shares of Stock shall be granted, issued, and administered consistent with the requirements of applicable Delaware law relating to the issuance of stock and the consideration to be received therefor, and with the applicable requirements of the stock exchanges or other trading systems on which the Stock is listed or entered for trading, in each case, as determined by the Committee.

ii.Other Matters. Except as otherwise provided by the express terms of a sub- plan described in Section 8.1 or as provided in Section 9.7(a), the domestic substantive laws of the State of Illinois shall govern the provisions of the Plan and of Options under the Plan and all claims or disputes arising out of or based upon the Plan or any Option or relating to the subject matter hereof or thereof, without giving effect to any choice or conflict of laws provision or rule that would cause the application of the domestic substantive laws of any other jurisdiction.

iii.Jurisdiction. By electing to participate in the Plan, each Participant agrees or shall be deemed to have agreed to (i) submit irrevocably and unconditionally to the jurisdiction of the federal and state courts located within the geographic boundaries of the United States District Court for the Northern District of Illinois for the purpose of any suit, action, or other proceeding arising out of or based upon the Plan or any Option; (ii) not commence any suit, action, or other proceeding arising out of or based upon the Plan or any Option, except in the federal and state courts located within the geographic boundaries of the United States District Court for the Northern District of Illinois; and (iii) waive, and not assert, by way of motion as a defense or otherwise, in any such suit, action, or proceeding, any claim that he or she is not subject personally to the jurisdiction of the above-named courts or that his or her property is exempt or immune from attachment or execution, that the suit, action, or proceeding is brought in an inconvenient forum, that the venue of the suit, action, or proceeding is improper, or that the Plan or any Option or the subject matter thereof may not be enforced in or by such court.

c.Effect Upon Other Plans. The adoption of the Plan shall not affect any other compensation or incentive plans in effect for the Company or any Subsidiary or Affiliate, except
19

20

to the extent required by law. Nothing in this Plan shall be construed to limit the right of the Company or any Subsidiary or Affiliate (a) to establish any other forms of incentives or compensation for employees of the Company or any Subsidiary or Affiliate or (b) to grant or assume options otherwise than under this Plan in connection with any proper corporate purpose, including the grant or assumption of options in connection with the acquisition, by purchase, lease, merger, consolidation, or otherwise, of the business, stock, or assets of any corporation, firm, or association.

a.Notices. Any notice to be given under the terms of the Plan to the Company shall be addressed to the Company in care of the Committee and any notice to be given to the Eligible Employee shall be addressed to the Eligible Employee at his or her last address as reflected in the Company’s records. By a notice given pursuant to this paragraph, either party may hereafter designate a different address for notices to be given to it or the Eligible Employee. Any notice which is required to be given to the Eligible Employee shall, if the Eligible Employee is then deceased, be given to the Eligible Employee’s personal representative if such representative has previously informed the Company of his or her status and address by written notice under this paragraph. Any notice shall have been deemed duly given when enclosed in a properly sealed envelope or wrapper addressed as aforesaid, deposited (with postage prepaid) in a post office, branch post office, or other depository regularly maintained by the United States Post Office or postal service of the jurisdiction in which the notice is mailed.

b.Titles; Construction. When used in the Plan, unless otherwise specified, (a) titles are provided herein for convenience only and are not to serve as a basis for interpretation or construction of the Plan, (b) references to sections are to sections in the Plan, and (c) “including” (and like terms) means “including, but not limited to” (and like terms).
21

DocuSign Envelope ID: 24E77EC6-05C0-4CEA-862B-946321DD6A4C

EXECUTION VERSION

FOURTH AMENDMENT TO THE
AON SUPPLEMENTAL SAVINGS PLAN
(As amended and restated effective January 1, 2017)

This Fourth Amendment to the Aon Supplemental Savings Plan, as amended and restated as of January 1, 2017 (the “Plan”), is adopted by Aon Corporation, a Delaware corporation (the “Company”) and wholly owned subsidiary of Aon plc (“Aon”), to be effective as set forth below.

WHEREAS, pursuant to Section 7.05 of the Plan, the Board, or any person or entity authorized by the Board, has the authority to amend the Plan and, pursuant to Section 1.06 of the Plan, the Board has delegated its obligations, responsibilities, and duties with respect to the Plan to the Organization and Compensation Committee of the Board of Directors of Aon (the “Committee”); and

WHEREAS, pursuant to resolutions of the Committee dated June 13, 2016, the Committee agreed to assume from the Board the duties and responsibilities of the Company as the sponsor of the Plan; and

WHEREAS, pursuant to the resolutions of the Committee dated March 26, 2020, the Committee approved, and delegated to Company management authority to amend the Plan to reflect, suspending a portion of the Safe Harbor Supplemental Match Contribution to the Plan, effective May 1, 2020.

NOW, THEREFORE, the Plan is hereby amended as follows, effective as of the dates set forth below:

1.    By deleting Section 3.04 of the Plan in its entirety and replacing it with the following, effective as of March 26, 2020:

“3.04 Determining Safe Harbor Supplemental Match Contribution. Effective January 1, 2016, a Participant's Safe Harbor Supplemental Match Contribution for the Plan Year shall be an amount equal to (i) the sum of (x) the Participant's Compensation (determined without reference to the limit established under Code Section 401(a)(17) as indexed) to the extent paid during any period of the Plan Year when the Participant is eligible to receive the Safe Harbor Match under the Aon Savings Plan, plus (y) any deferrals made by the Participant into the Aon Deferred Compensation Plan during any period of the Plan Year when the Participant is eligible to receive the Safe Harbor Match under the Aon Savings Plan, up to an aggregate maximum of
$500,000, minus (y) the Participant's Compensation during the Plan Year that is recognized for purposes of the Safe Harbor Match under the Aon Savings Plan; multiplied by (ii) the Participant's allocation rate for the Plan Year, determined in accordance with the following schedule based on the Participant's full Years of Participation (as defined in and determined under the Aon Savings Plan) as of the last day of the Plan Year; plus (iii) the amount of Safe Harbor Match that the Participant would have received under the Aon Savings Plan during the Plan Year were it not for the application of the limit established under Code Section 401(a)(17) as indexed, minus (iv) the amount of Safe Harbor Match that the Participant actually received under the Aon Savings Plan during the Plan Year.

Years of Service	Allocation Rate	
Less than 5 years	3%	
5 to 9 years	4%	
10 to 14 years	5%	
15 or more years	6%	

Effective May 1, 2020, a Participant's Safe Harbor Supplemental Match Contribution shall be an amount equal to (i) the amount of Safe Harbor Match that the Participant would have received under the Aon Savings Plan during the Plan Year were it not for the application of the limit established under Code Section 401(a)(17) as indexed, minus (ii) the amount of Safe Harbor Match that the Participant actually received under the Aon Savings Plan during the Plan Year. The Safe Harbor Supplemental Match Contribution for the portion of the Plan Year prior to May 1, 2020, shall be the amount determined as of April 30, 2020.”

DocuSign Envelope ID: 24E77EC6-05C0-4CEA-862B-946321DD6A4C

EXECUTION VERSION

.”
IN WITNESS WHEREOF, the Company has caused this Amendment to the Plan to be executed on its behalf by its duly authorized officers, this    day of March, 2020.
31-Mar-2020

AON CORPORATION

By:

Lisa Stevens
Chief People Officer

DocuSign Envelope ID: 50D3DA6B-84B5-4E04-8E9E-3B85CB8D6C2C

EXECUTION VERSION

FIFTH AMENDMENT TO THE
AON SUPPLEMENTAL SAVINGS PLAN
(As amended and restated effective January 1, 2017)

This Fifth Amendment to the Aon Supplemental Savings Plan, as amended and restated as of January 1, 2017 (the “Plan”), is adopted by Aon Corporation, a Delaware corporation (the “Company”) and wholly owned subsidiary of Aon plc (“Aon”), to be effective as set forth below.

WHEREAS, pursuant to Section 7.05 of the Plan, the Board, or any person or entity authorized by the Board, has the authority to amend the Plan and, pursuant to Section 1.06 of the Plan, the Board has delegated its obligations, responsibilities, and duties with respect to the Plan to the Organization and Compensation Committee of the Board of Directors of Aon (the “Committee”); and

WHEREAS, pursuant to resolutions of the Committee dated June 13, 2016, the Committee agreed to assume from the Board the duties and responsibilities of the Company as the sponsor of the Plan; and

WHEREAS, pursuant to the resolutions of the Committee dated December 17, 2020, the Committee approved, and delegated to Company management authority to execute the Plan amendment to reflect, reinstating the Safe Harbor Supplemental Match Contribution to the Plan, effective January 1, 2021.

NOW, THEREFORE, the Plan is hereby amended as follows, effective December 17, 2020:

1.    By deleting the last paragraph of Section 3.04 of the Plan in its entirety and replacing it with the following:

“Notwithstanding the foregoing, a Participant's Safe Harbor Supplemental Match Contribution for the portion of the Plan Year beginning May 1, 2020 and ending December 31, 2020, shall be an amount equal to (i) the amount of Safe Harbor Match that the Participant would have received under the Aon Savings Plan during the Plan Year were it not for the application of the limit established under Code Section 401(a)(17) as indexed, minus (ii) the amount of Safe Harbor Match that the Participant actually received under the Aon Savings Plan during the Plan Year. The Safe Harbor Supplemental Match Contribution for the portion of the Plan Year prior to May 1, 2020, shall be the amount determined as of April 30, 2020.”

IN WITNESS WHEREOF, the Company has caused this Amendment to the Plan to be executed on its behalf by its duly authorized officers, this 21st day of December 2020.

AON CORPORATION

By:

21-Dec-2020

Lisa Stevens
Chief People Officer

        
VIA EMAIL
November __, 2020        
[Name]
[Email address]
RE:    ACKNOWLEDGMENT OF TAX EQUALIZATION PROCESS
Dear [Name]:
As you are aware, Aon plc (the “Company”) maintains a tax equalization process that is intended to ensure that the income and social taxes you pay on compensation for services as a non-management member of the Company’s Board of Directors (the “Board”) will be no more than what you would have paid had all such compensation been taxable solely in your home country.
As part of the tax equalization process, the Company initially pays taxes on your behalf in Ireland (and in the U.K. for the first quarter of 2020), which the Company expects will later be credited or refunded to you, and then determines an estimate of the tax liability that you would pay on your compensation from the Company if such compensation was taxable only in your home country, known as your “hypothetical” tax liability. This hypothetical tax liability is calculated based on all Board fees and other compensation paid to you by the Company, including from the granting or vesting of stock-based awards.
The Company will authorize and direct a tax adviser to prepare your joint or individual Irish and U.K. tax returns, as required. You are responsible for the cost associated with such services, which will be reduced from your quarterly retainer fees. At the end of each year, the Company, in consultation with this tax adviser, will determine your final hypothetical tax liability, the amount that will be credited or refunded to you in respect of the taxes paid on your behalf in Ireland and the U.K., and the amount of your overall tax liability.
If the Company determines that your overall tax liability exceeds your final hypothetical tax liability, taking into account any credits and refunds expected to be paid or credited to you, the Company will make a tax equalization payment to you (subject to any applicable maximum dollar amount set forth from time to time by the Board) within 60 days of the relevant tax returns being finalized, as long as you meet your obligations to the Company in respect of your hypothetical tax liability and provide such information and assistance as the Company or its designated tax adviser requires in order to resolve your tax affairs on a timely basis and within the filing deadlines set by the applicable tax authorities.
If the Company determines that your overall tax liability, taking into account any credits and refunds expected to be paid or credited to you, is less than your final hypothetical tax liability (not taking into account any credits or refunds), then you will be required to pay the difference to the Company within 60 days of the relevant tax returns being finalized.
Please note that you will be responsible for the cost of any tax or additional charges arising in any tax jurisdiction on any personal income or gains, spousal income, or any other income not attributable to your service with the Company.

Although the Company will retain an external tax adviser on your behalf to prepare your tax returns and tax equalization calculations, it remains your personal obligation to file such returns within the

applicable time limits and to abide by the tax laws in each of Ireland and the U.K. The external tax adviser will provide regular information regarding your obligations and filing schedules.
If the foregoing is acceptable to you, please sign in the space provided below and return this letter agreement via DocuSign. By signing below, you specifically agree acknowledge and agree that if you are determined to owe any amounts to the Company then you will make payment of such amounts to the Company within 60 days of receiving notification of the amount due; and you hereby authorize the Company to deduct (or reduce from your compensation) any amounts owed to you by the Company where permitted by law.
Sincerely,
                        
Lisa Stevens                                          Chief People Officer
AGREED AND ACKNOWLEDGED:
                        
Print name:                    
Date:                        
2

Exhibit 21
Aon plc - Worldwide Subsidiaries as of December 31, 2020

					
Name	 	Country	 	State/Province	
Aon Angola Corretores de Seguros Limitada		Angola			
Admiseg S.A.		Argentina			
Aon Affinity Argentina S.A.		Argentina			
Aon Benfield Argentina S.A.		Argentina			
Aon Risk Services Argentina S.A.		Argentina			
Aon Soluciones S.A.		Argentina			
Asevasa Argentina S.A.		Argentina			
Marinaro Dundas S.A.		Argentina			
SN Re S.A.		Argentina			
Swire Blanch MSTC II S.A.		Argentina			
Swire Blanch MSTC S.A.		Argentina			
Aon Aruba N.V.		Aruba			
Aon Captive Services Aruba N.V.		Aruba			
Affinity Risk Partners (Brokers) Pty Ltd		Australia			
Aon Australia Group Pty Ltd		Australia			
Aon Australian Holdco 1 Pty Ltd		Australia			
Aon Australian Holdco 2 Pty Ltd		Australia			
Aon Australian Holdco 3 Pty Ltd		Australia			
Aon Benfield Australia Limited		Australia			
Aon Charitable Foundation Pty Ltd		Australia			
Aon Consolidated Group Pty Ltd		Australia			
Aon Corporation Australia Limited		Australia			
Aon Group Pty Ltd		Australia			
Aon Hewitt Financial Advice Limited		Australia			
Aon Hewitt Limited		Australia			
Aon Holdings Australia Pty Ltd		Australia			
Aon Product Design & Development Australia Pty Ltd		Australia			
Aon Risk & Asset Management Pty Ltd		Australia			
Aon Risk Services Australia Limited		Australia			
Aon Services Pty Ltd		Australia			
Aon Superannuation Pty Ltd		Australia			
Cut-e Australia Pty Ltd		Australia			
Hewitt Associates Pty Ltd		Australia			
HIA Insurance Services Pty Ltd		Australia			
One Underwriting Pty Ltd		Australia			
Aon Austria GmbH		Austria			
Aon Holdings Austria GmbH		Austria			
Aon Jauch & Hübener Gesellschaft m.b.H.		Austria			
Aon Bahrain W.L.L.		Bahrain			
Aon Insurance Managers (Barbados) Ltd.		Barbados			
Agenion N.V./S.A.		Belgium			
Aon Belgium B.V.B.A.		Belgium			
Crion N.V.		Belgium			
Probabilitas N.V./S.A.		Belgium			

															
					
Name	 	Country	 	State/Province	
Aon (Bermuda) Ltd.		Bermuda			
Aon Benfield Group Limited (In liquidation)		Bermuda			
Aon Bermuda QI Holdings Ltd.		Bermuda			
Aon Delta Bermuda Ltd.		Bermuda			
Aon Finance Bermuda 1 Ltd.		Bermuda			
Aon Finance Bermuda 2 Ltd.		Bermuda			
Aon Group (Bermuda) Ltd.		Bermuda			
Aon Hewitt (Bermuda) Ltd.		Bermuda			
Aon Insurance Managers (Bermuda) Ltd.		Bermuda			
Aon Underwriting Managers (Bermuda) Ltd.		Bermuda			
Benfield Investment Holdings Limited		Bermuda			
Benfield Juniperus Holdings Limited		Bermuda			
International Risk Management Group Ltd.		Bermuda			
White Rock Insurance (Americas) Ltd.		Bermuda			
White Rock Insurance (SAC) Ltd.		Bermuda			
White Rock Services (Bermuda) Ltd.		Bermuda			
Aon Bolivia S.A. Corredores de Seguros		Bolivia			
Aon Consulting Bolivia S.R.L.		Bolivia			
Aon Re Bolivia S.A. Corredores de Reaseguros		Bolivia			
Aon Commercial Risk & Reinsurance Solutions (Proprietary) Limited		Botswana			
Aon Holdings Botswana (Pty) Ltd		Botswana			
Aon Retirement Solutions Proprietary Limited		Botswana			
Aon Risk Management (Pty) Ltd		Botswana			
ADM Administradora de Benefícios Ltda.		Brazil			
Aon Affinity Administradora de Beneficios Ltda.		Brazil			
Aon Affinity do Brasil Servicos e Corretora de Seguros Ltda.		Brazil			
Aon Affinity Servicos e Participacoes Ltda.		Brazil			
Aon Benfield Brasil Corretora de Resseguros Ltda.		Brazil			
Aon Holdings Corretores de Seguros Ltda.		Brazil			
Associação Instituto Aon		Brazil			
Farmaseg – Soluções, Assistência e Serviços Empresariais Ltda.		Brazil			
Hewitt Associates Servicos de Recursos Humanos Ltda.		Brazil			
6824625 Canada Ltd.		Canada			
7193599 Canada Inc.		Canada			
Aon Benfield Canada ULC		Canada			
Aon Canada Holdings N.S. ULC		Canada			
Aon Canada Inc.		Canada			
Aon Direct Group Inc.		Canada			
Aon Eaton Inc.		Canada			
Aon Finance Canada 1 Corp.		Canada			
Aon Finance Canada 2 Corp.		Canada			
Aon Finance International N.S. ULC		Canada			
Aon Finance N.S. 1, ULC		Canada			
Aon Finance N.S. 5, ULC		Canada			
Aon Hewitt Inc.		Canada			
Aon Hewitt Investment Management Inc.		Canada			
Aon Parizeau Inc.		Canada			

															
					
Name	 	Country	 	State/Province	
Aon Reed Stenhouse Inc.		Canada			
Aon Risk Services Canada Inc.		Canada			
Aon Securities Investment Management Inc.		Canada			
Coles Hewitt Partnership		Canada			
Groupe-conseil Aon Inc.		Canada			
Hewitt Amalco 3 ULC		Canada			
Hewitt Amalco 4 ULC		Canada			
Hewitt Amalco 5 ULC		Canada			
Aon Finance N.S. 9, ULC		Canada			
Hewitt Associates (a partnership)		Canada			
Hewitt Associates Corp.		Canada			
Hewitt Holdings Canada Company		Canada			
Hewitt Management Ltd.		Canada			
Hewitt Western Management Amalco Inc.		Canada			
IAO Actuarial Consulting Services Canada Inc.		Canada			
J. Allan Brown Consultants, Inc.		Canada			
K & K Insurance Brokers, Inc. Canada		Canada			
Linx Underwriting Solutions Inc.		Canada			
Minet Inc.		Canada			
Townsend (Global Real Estate) GP Ontario Inc.		Canada			
USLP Underwriting Solutions LP		Canada			
Aon Insurance Managers (Cayman) Ltd.		Cayman Islands			
Aon Risk Solutions (Cayman) Ltd.		Cayman Islands			
Harbourview West Lake Co-Invest (GP) LP		Cayman Islands			
Townsend HWL GP Ltd.		Cayman Islands			
Aon Affinity Chile Ltda.		Chile			
Aon Benfield (Chile) Corredores de Reaseguros Ltda.		Chile			
Aon Consulting (Chile) Limitada		Chile			
Aon Risk Services (Chile) Corredores de Seguros Limitada		Chile			
Aon Risk Services Holdings (Chile) Ltda.		Chile			
Benfield Corredores de Reaseguro Ltda.		Chile			
Inversiones Benfield Chile Ltda.		Chile			
Aon Hewitt Consulting (Shanghai) Co., Ltd.		China			
Aon-COFCO Insurance Brokers Co., Ltd.		China			
Shanghai Kayi Information Technology Co., Ltd		China			
Aon Affinity Colombia Ltda. Agencia de Seguros		Colombia			
Aon Reinsurance Colombia Limitada Corredores de Reaseguros		Colombia			
Aon Risk Services Colombia S.A. Corredores de Seguros		Colombia			
Salud, Riesgos y Recursos Humanos Consultores Ltda.		Colombia			
Tecsefin, S.A. en liquidacion		Colombia			
Alexander Insurance Managers (Netherlands Antilles) N.V.		Curacao			
Aon Antillen N.V.		Curacao			
Aon Captive Services Antilles N.V.		Curacao			
Aon Holdings Antillen N.V.		Curacao			
Aon Insurance Managers (Antilles) N.V.		Curacao			
Aon Cyprus Insurance Broker Company Limited		Cyprus			
Aon Central and Eastern Europe a.s.		Czech Rep.			

															
					
Name	 	Country	 	State/Province	
ADIS A/S		Denmark			
Aon Assessment Denmark A/S		Denmark			
Aon Denmark A/S		Denmark			
Aon Riskminder A/S		Denmark			
Optica Agency A/S		Denmark			
Aon Consulting Ecuador S.A.		Ecuador			
Aon Risk Services Ecuador S.A. Agencia Asesora Productora de Seguros		Ecuador			
Riskikonsultatsioonid OÜ		Estonia			
Aon (Fiji) Pte Limited		Fiji			
Aon Assessment (Finland) Oy		Finland			
Aon Finland Oy		Finland			
Aon France		France			
Aon Holdings France SNC		France			
Aon Services S.à.r.l.		France			
Hewitt Associates SAS		France			
Aon Assessment GmbH		Germany			
Aon Beteiligungsmanagement Deutschland GmbH & Co. KG		Germany			
Aon Credit International Insurance Broker GmbH		Germany			
Aon Deutschland Beteiligungs GmbH		Germany			
Aon Hewitt GmbH		Germany			
Aon Hewitt Trust Solutions GmbH		Germany			
Aon Holding Deutschland GmbH		Germany			
Aon Pensions Insurance Broker GmbH		Germany			
Aon Risiko- und Unternehmensberatungs GmbH		Germany			
Aon Versicherungsberatungs GmbH		Germany			
Aon Versicherungsmakler Deutschland GmbH		Germany			
Hamburger Gesellschaft zur Forderung des Versicherungswesens mbH		Germany			
Motor Service Pensions GmbH		Germany			
One Underwriting Agency GmbH		Germany			
PRORÜCK Rückversicherungs-Aktiengesellschaft		Germany			
SG IFFOXX Assekuranzmaklergesellschaft mbH		Germany			
UNIT Versicherungsmakler GmbH		Germany			
UnitedPensions Deutschland AG		Germany			
Wannet Sports Insurance GmbH		Germany			
Aon Insurance Managers (Gibraltar) Limited		Gibraltar			
White Rock Insurance (Gibraltar) PCC Limited		Gibraltar			
Aon Greece S.A.		Greece			
Aon Insurance Managers (Guernsey) Limited		Guernsey			
Aon Insurance Managers (Holdings) Limited		Guernsey			
Aon PMI International Limited		Guernsey			
Aon Services (Guernsey) Limited		Guernsey			
Lake Erie Real Estate General Partner Limited		Guernsey			
Lincolnshire Insurance Company PCC Limited		Guernsey			
Lombard Trustee Company Limited		Guernsey			
Townsend Lake Constance GP Limited		Guernsey			
White Rock Insurance (Guernsey) ICC Limited		Guernsey			
White Rock Insurance Company PCC Limited		Guernsey			

															
					
Name	 	Country	 	State/Province	
Aon (CR) Insurance Agencies Company Limited		Hong Kong			
Aon Agencies Hong Kong Limited		Hong Kong			
Aon Assurance Agencies Hong Kong Limited		Hong Kong			
Aon Benfield China Limited		Hong Kong			
Aon Commercial Insurance Agencies Hong Kong Limited		Hong Kong			
Aon Enterprise Insurance Agencies Hong Kong Limited		Hong Kong			
Aon Hewitt Hong Kong Limited		Hong Kong			
Aon Holdings Hong Kong Limited		Hong Kong			
Aon Hong Kong Limited		Hong Kong			
Aon Insurance Agencies (HK) Limited		Hong Kong			
Aon Insurance Management Agencies (HK) Limited		Hong Kong			
Aon Insurance Underwriting Agencies Hong Kong Limited		Hong Kong			
Aon Product Risk Services Hong Kong Limited		Hong Kong			
Aon Securities (Hong Kong) Limited		Hong Kong			
Aon Services Hong Kong Limited		Hong Kong			
Aon Underwriting Agencies (HK) Limited		Hong Kong			
Asian Reinsurance Underwriters Limited		Hong Kong			
Contingency Insurance Brokers Limited		Hong Kong			
Cut-e Assessment (Hong Kong) Limited		Hong Kong			
Essar Insurance Services Limited		Hong Kong			
EW Blanch Limited		Hong Kong			
Stroz Friedberg (Asia) Limited		Hong Kong			
Townsend Group Asia Limited		Hong Kong			
Aon Hungary Insurance Brokers Risk and Human Consulting LLC		Hungary			
Aon Consulting Private Limited		India			
PT Aon Benfield Indonesia		Indonesia			
PT Aon Hewitt Indonesia		Indonesia			
PT Aon Indonesia		Indonesia			
Aeropeople Limited		Ireland			
Aon Assessment (Ireland) Limited		Ireland			
Aon Assessment Solutions Europe Limited		Ireland			
Aon Broking Technology Limited		Ireland			
Aon Commercial Services and Operations Ireland Limited		Ireland			
Aon Commercial Services Ireland Limited		Ireland			
Aon Global Risk Research Limited [in liquidation]		Ireland			
Aon Hewitt (Ireland) Limited		Ireland			
Aon Hewitt Management Company Limited		Ireland			
Aon Insurance Managers (Dublin) Limited		Ireland			
Aon Insurance Managers (Shannon) Limited		Ireland			
Aon Investment Holdings Ireland Limited		Ireland			
Aon Limited		Ireland			
Aon Randolph Ireland 2 Limited		Ireland			
Aon Randolph Ireland 3 Limited		Ireland			
Aon Treasury Ireland Limited		Ireland			
Bacon & Woodrow Partnerships (Ireland) Limited		Ireland			
Becketts (Trustees) Limited		Ireland			
Becketts Limited		Ireland			

															
					
Name	 	Country	 	State/Province	
Beech Hill Pension Trustees Limited		Ireland			
Benton Finance Ireland Limited		Ireland			
Cut-e Assessment Global Holdings Limited		Ireland			
Delany Bacon & Woodrow Partnership		Ireland			
MacDonagh Boland Crotty MacRedmond Limited		Ireland			
Private Clients Trustees Limited		Ireland			
Randolph Finance Unlimited Company		Ireland			
The Aon Ireland MasterTrustee Limited		Ireland			
Aon (Isle of Man) Limited		Isle of Man			
Aon Corporate Services (Isle of Man) Limited		Isle of Man			
Aon Holdings (Isle of Man) Limited		Isle of Man			
Aon Insurance Managers (Isle of Man) Limited		Isle of Man			
White Rock Insurance PCC (Isle of Man) Limited		Isle of Man			
Aon Benfield Israel Ltd.		Israel			
Aon Holdings Israel Ltd.		Israel			
Aon Israel Insurance Brokerage Ltd.		Israel			
I. Beck Insurance Agency (1994) Ltd.		Israel			
National Insurance Office Ltd.		Israel			
Ronnie Elementary Insurance Agency Ltd.		Israel			
Aon Benfield Italia S.p.A.		Italy			
Aon Hewitt Risk & Consulting S.r.l.		Italy			
Aon Italia S.r.l.		Italy			
Aon S.p.A. Insurance & Reinsurance Brokers		Italy			
Asscom Insurance Brokers S.r.l.		Italy			
Coverall S.r.l. Insurance and Reinsurance Underwriting Agency		Italy			
Global Safe Insurance Broker S.r.l.		Italy			
US Underwriting Solutions S.r.l.		Italy			
Aon Benfield Japan Ltd.		Japan			
Aon Hewitt Japan Ltd.		Japan			
Aon Holdings Japan Ltd.		Japan			
Aon Japan Ltd.		Japan			
Townsend Re Global GP Limited		Jersey			
Aon Consulting Kazakhstan LLP		Kazakhstan			
Insurance Broker Aon Kazakhstan LLP		Kazakhstan			
Aon Hewitt Consulting Korea Inc.		Korea			
Aon Korea Inc.		Korea			
Aon Insurance Managers (Liechtenstein) AG		Liechtenstein			
One Underwriting UAB		Lithuania			
UADBB Aon Baltic		Lithuania			
Aon Finance Luxembourg S.à r.l.		Luxembourg			
Aon Global Operations S.à r.l.		Luxembourg			
Aon Global Risk Consulting Luxembourg S.à r.l.		Luxembourg			
Aon Holdings Luxembourg S.à r.l.		Luxembourg			
Aon Insurance Managers (Luxembourg) S.A.		Luxembourg			
Aon Neudorf Finance S.à r.l.		Luxembourg			
Aon Re Canada Holdings S.à r.l.		Luxembourg			
TTG Cayuga Bavaria Intermediate 2 S.à r.l.		Luxembourg			

															
					
Name	 	Country	 	State/Province	
Aon Benfield Malaysia Limited		Malaysia			
Aon Hewitt Malaysia Sdn. Bhd.		Malaysia			
Aon Insurance Brokers (Malaysia) Sdn. Bhd.		Malaysia			
Aon Insurance Managers (Malta) PCC Limited		Malta			
Aon Services (Malta) Limited		Malta			
White Rock Insurance (Europe) PCC Limited		Malta			
White Rock Insurance (Netherlands) PCC Limited		Malta			
Aon Hewitt Ltd.		Mauritius			
Aon Mauritius Holdings		Mauritius			
Aon Affinity Mexico Agente de Seguros y de Fianzas, S.A. de C.V.		Mexico			
Aon Affinity Mexico, S.A. de C.V.		Mexico			
Aon Benfield Mexico Intermediario de Reaseguro, S.A. de C.V.		Mexico			
Aon Life, Agente de Seguros, S.A. de C.V.		Mexico			
Aon Mexico Business Support, SA de CV		Mexico			
Aon Mexico Holdings, S. de R.L. de C.V.		Mexico			
Aon Risk Solutions Agente de Seguros y de Fianzas, S.A. de C.V.		Mexico			
Asevasa Mexico, S.A. de C.V.		Mexico			
Hewitt Associates, S.C.		Mexico			
Hewitt Beneficios Agente de Seguros y de Fianzas, S.A. de C.V.		Mexico			
Aon Acore S.a.r.l.		Morocco			
Casablanca Intermediation Company S.a.r.l.		Morocco			
Alexander & Alexander Holding B.V.		Netherlands			
Aon Americas Holdings B.V.		Netherlands			
Aon APAC Holdings B.V.		Netherlands			
Aon CANZ Holdings B.V.		Netherlands			
Aon Cash Management B.V.		Netherlands			
Aon Corporation EMEA B.V.		Netherlands			
Aon Global Risk Consulting B.V.		Netherlands			
Aon Groep Nederland B.V.		Netherlands			
Aon Group Holdings International 1 B.V.		Netherlands			
Aon Group Holdings International 2 B.V.		Netherlands			
Aon Group International N.V.		Netherlands			
Aon Hewitt Risk & Financial Management B.V.		Netherlands			
Aon Holdings B.V.		Netherlands			
Aon Holdings International B.V.		Netherlands			
Aon Holdings Mid Europe B.V.		Netherlands			
Aon LATAM Holdings N.V.		Netherlands			
Aon Meeùs Assurantiën B.V.		Netherlands			
Aon Nederland C.V.		Netherlands			
Aon Netherlands Operations B.V.		Netherlands			
Aon Real Estate B.V.		Netherlands			
Aon Risk Services EMEA B.V.		Netherlands			
Aon Trust Services B.V.		Netherlands			
B.V. Assurantiekantoor Langeveldt-Schroder		Netherlands			
Bekouw Mendes C.V.		Netherlands			
Celinvest Amsterdam B.V.		Netherlands			
One Underwriting B.V.		Netherlands			

															
					
Name	 	Country	 	State/Province	
Sheppard Netherlands B.V.		Netherlands			
Aon Benfield New Zealand Limited		New Zealand			
Aon Holdings New Zealand		New Zealand			
Aon New Zealand		New Zealand			
Aon New Zealand Group		New Zealand			
Aon Product Design and Development New Zealand Limited		New Zealand			
Aon Saver Limited		New Zealand			
Superannuation Management Nominees Limited		New Zealand			
Aon Assessment Norway AS		Norway			
Aon Norway AS		Norway			
Cut-e Nordic AS		Norway			
Aon Majan LLC		Oman			
Aon Benfield Panama S.A.		Panama			
Aon Broking Services S.A.		Panama			
Aon Hewitt (PNG) Limited		Papua new Guinea			
Aon Risk Services (PNG) Limited		Papua new Guinea			
Aon Superannuation (PNG) Limited		Papua new Guinea			
Aon Benfield Peru Corredores de Reaseguros S.A.		Peru			
Aon Peru Corredores de Seguros S.A.		Peru			
Aon Soluciones S.A.C.		Peru			
Aon Insurance and Reinsurance Brokers Philippines Inc.		Philippines			
Aon Polska Services Sp. z o.o.		Poland			
Aon Polska Sp. z o.o.		Poland			
Aon Sp. z o.o.		Poland			
Aon Portugal - Consultores, Unipessoal, Lda.		Portugal			
Aon Portugal, S.A.		Portugal			
Aon Re Bertoldi - Corretagem de Resseguros, S.A.		Portugal			
Inspiring Benefits Portugal, Unipessoal Lda		Portugal			
Aon Qatar LLC		Qatar			
Aon Consulting Romania SRL		Romania			
Aon Romania Broker de Asigurare - Reasigurare SRL		Romania			
Aon Rus Insurance Brokers LLC		Russia			
Aon Rus LLC		Russia			
Aon Sint Maarten N.V.		Saint Martin			
Aon Hewitt Saudi Arabia LLC		Saudi Arabia			
Aon Saudi Arabia LLC		Saudi Arabia			
Alexander & Alexander (Asia) Holdings Pte Ltd		Singapore			
Aon Benfield Asia Pte Ltd		Singapore			
Aon Bermuda Holding Company Limited		Singapore			
Aon Hewitt Singapore Pte Ltd		Singapore			
Aon Hewitt Wealth Management Pte Ltd		Singapore			
Aon Insurance Agencies Pte Ltd		Singapore			
Aon Insurance Managers (Singapore) Pte Ltd		Singapore			
Aon Randolph Singapore Pte Ltd		Singapore			
Aon Singapore (Broking Centre) Pte Ltd		Singapore			
Aon Singapore Center for Innovation, Strategy and Management Pte Ltd		Singapore			
Aon Singapore Pte Ltd		Singapore			

															
					
Name	 	Country	 	State/Province	
Stenhouse (South East Asia) Private Limited		Singapore			
Aon Bratislava s.r.o.		Slovak Republic			
Aon Central and Eastern Europe, organizacna zlozka		Slovak Republic			
Aon Consulting South Africa (Pty) Ltd		South Africa			
Aon Holdings Sub-Sahara Africa (Pty) Ltd		South Africa			
Aon Limpopo (Pty) Ltd		South Africa			
Aon Re Africa (Pty) Ltd		South Africa			
Aon South Africa (Pty) Ltd		South Africa			
Aon Worldaware (Pty) Ltd		South Africa			
Claims Fulfillment Company (Pty) Ltd		South Africa			
Mafube Risk and Insurance Consultants (Pty) Ltd		South Africa			
Aon Benfield Iberia Correduria de Reaseguros, S.A.U.		Spain			
Aon Gil y Carvajal, S.A.U. Correduria de Seguros		Spain			
Aon Management Solutions, S.A.U.		Spain			
Aon Marketing Directo, S.A.U.		Spain			
Aon Southern Europe y Cia, S.L.		Spain			
Asevasa Asesoramiento y Valoraciones S.A.U.		Spain			
Fundación Aon España		Spain			
Grupo Innovac Sociedad Correduría de Seguros, S.A.		Spain			
Inspiring Benefits, S.L.		Spain			
One Underwriting Agencia de Suscripsión, S.L.U.		Spain			
Zalba Caldu Correduría de Seguros S.A.		Spain			
Aon Assessment (Sweden) AB		Sweden			
Aon Global Risk Consulting AB		Sweden			
Aon Hewitt AB		Sweden			
Aon Sweden AB		Sweden			
Aon Insurance Managers (Switzerland) AG		Switzerland			
Aon Schweiz AG		Switzerland			
Inpoint Switzerland GmbH		Switzerland			
PWZ AG		Switzerland			
Stroz Friedberg GmbH		Switzerland			
Aon Management Consulting Taiwan Ltd.		Taiwan			
Aon Taiwan Ltd.		Taiwan			
Aon (Thailand) Limited		Thailand			
Aon Consulting (Thailand) Limited		Thailand			
Aon Group (Thailand) Limited		Thailand			
Aon Hewitt (Thailand) Limited		Thailand			
Aon Re (Thailand) Limited		Thailand			
Aon Risk Services (Thailand) Limited		Thailand			
A.B. Insurances Limited		Trinidad and Tobago			
AIB Services Limited		Trinidad and Tobago			
Aon Energy Caribbean Limited		Trinidad and Tobago			
Cardea Health Solutions Limited		Trinidad and Tobago			
Aon Danismanlik Hizmetleri A.S.		Turkey			
Aon Sigorta ve Reasurans Brokerligi ve A.S.		Turkey			
Aon Ukraine LLC		Ukraine			
Aon (DIFC) Gulf Limited		United Arab Emirates			

															
					
Name	 	Country	 	State/Province	
Aon Hewitt Middle East Limited		United Arab Emirates			
Aon Management Services (Middle East) Limited		United Arab Emirates			
Aon Middle East Co LLC		United Arab Emirates			
Aon Retirement Solutions Limited		United Arab Emirates			
Cut-e Consult DMCC		United Arab Emirates			
Stroz Friedberg Risk Management Limited		United Arab Emirates			
Aon Benfield Middle East Limited		United Arab Emirates - DIFC			
Acumen Credit Insurance Brokers Limited		United Kingdom			
Alexander Clay		United Kingdom			
Aon ANZ Holdings Limited		United Kingdom			
Aon Assessment (UK) Limited		United Kingdom			
Aon Benfield Limited		United Kingdom			
Aon Consulting Financial Services Limited		United Kingdom			
Aon Consulting Limited		United Kingdom			
Aon DC Trustee Limited		United Kingdom			
Aon Delta UK Limited		United Kingdom			
Aon Finance UK 1 Limited		United Kingdom			
Aon Global Holdings 1 Limited		United Kingdom			
Aon Global Holdings 2 Limited		United Kingdom			
Aon Global Holdings Limited		United Kingdom			
Aon Global Operations plc		United Kingdom			
Aon Hewitt Limited		United Kingdom			
Aon Hewitt US Holdings Limited (In liquidation)		United Kingdom			
Aon Holdings Limited		United Kingdom			
Aon Overseas Holdings Limited		United Kingdom			
Aon Pension Trustees Limited		United Kingdom			
Aon Randolph UK Limited		United Kingdom			
Aon Risk Services (NI) Limited		United Kingdom			
Aon Securities Limited		United Kingdom			
Aon Southern Europe UK Limited		United Kingdom			
Aon Trust Corporation Limited		United Kingdom			
Aon UK Group Limited		United Kingdom			
Aon UK Holdings Intermediaries Limited		United Kingdom			
Aon UK Limited		United Kingdom			
Aon UK Trustees Limited		United Kingdom			
Aon US & International Holdings Limited		United Kingdom			
Bacon & Woodrow Partnerships Limited		United Kingdom			
Beaubien Finance Limited		United Kingdom			
Beaubien UK Finance Limited		United Kingdom			
Benton Finance Limited		United Kingdom			
Contractsure Limited		United Kingdom			
CoSec 2000 Limited		United Kingdom			
Doveland Services Limited		United Kingdom			
E. W. Blanch Holdings Limited		United Kingdom			
E. W. Blanch Investments Limited		United Kingdom			
Gotham Digital Science Ltd		United Kingdom			
Henderson Insurance Brokers Limited		United Kingdom			

															
					
Name	 	Country	 	State/Province	
Henderson Risk Management Limited		United Kingdom			
Hewitt Risk Management Services Limited		United Kingdom			
Hogg Group Limited		United Kingdom			
International Space Brokers Europe Limited		United Kingdom			
International Space Brokers Limited		United Kingdom			
McLagan (Aon) Limited		United Kingdom			
Minet Group		United Kingdom			
NBS Nominees Limited		United Kingdom			
Portus Consulting (Leamington) Limited		United Kingdom			
Portus Consulting Limited		United Kingdom			
Portus Online LLP		United Kingdom			
SLE Worldwide Limited		United Kingdom			
Stroz Friedberg Limited		United Kingdom			
The Aon MasterTrustee Limited		United Kingdom			
Townsend Group Europe Ltd		United Kingdom			
Aon Benfield Latin America SA		Uruguay			
Marinaro Dundas SA		Uruguay			
Access Plans USA, Inc.		USA		Oklahoma	
Affinity Insurance Services, Inc.		USA		Pennsylvania	
AIS Affinity Insurance Agency, Inc.		USA		California	
AIS Insurance Agency, Inc.		USA		Washington	
Alexander Reinsurance Intermediaries, Inc.		USA		New York	
Allen Insurance Associates, Inc.		USA		California	
Alliance HealthCard of Florida, Inc.		USA		Georgia	
Alliance HealthCard, Inc.		USA		Georgia	
American Insurance Services Corp.		USA		Texas	
American Special Risk Insurance Company		USA		Delaware	
AMXH, LLC		USA		Delaware	
Aon Benefit Solutions Inc.		USA		Oklahoma	
Aon Benfield Fac Inc.		USA		Illinois	
Aon Benfield Global, Inc.		USA		Delaware	
Aon Benfield Inc.		USA		Illinois	
Aon Benfield Puerto Rico Inc.		USA		Puerto Rico	
Aon Chile Holdings, LLC		USA		Delaware	
Aon Consulting & Insurance Services		USA		California	
Aon Consulting, Inc.		USA		New Jersey	
Aon Consulting, Inc.		USA		New York	
Aon Corporation		USA		Delaware	
Aon Edge Insurance Agency, Inc.		USA		Florida	
Aon Finance US 1, LLC		USA		Delaware	
Aon Finance US 2, LLC		USA		Delaware	
Aon Financial & Insurance Solutions, Inc.		USA		California	
Aon Group, Inc.		USA		Maryland	
Aon Hewitt Health Market Insurance Solutions Inc.		USA		California	
Aon Hewitt Investment Consulting, Inc.		USA		Illinois	
Aon Insurance Agency LLC		USA		Delaware	
Aon Insurance Managers (Puerto Rico) Inc.		USA		Puerto Rico	

															
					
Name	 	Country	 	State/Province	
Aon Insurance Managers (USA) Inc.		USA		Vermont	
Aon Insurance Managers (USVI) Inc.		USA		US Virgin Islands	
Aon International Holdings, Inc.		USA		Maryland	
Aon Life Agency of Texas, Inc.		USA		Texas	
Aon Mexico Holdings, LLC		USA		Delaware	
Aon Premium Finance, LLC		USA		Delaware	
Aon Private Risk Management Insurance Agency, Inc.		USA		Illinois	
Aon Property Risk Consulting, Inc.		USA		New York	
Aon Realty Services, Inc.		USA		Pennsylvania	
Aon Retirement Plan Advisors, LLC		USA		Delaware	
Aon Risk Consultants, Inc.		USA		Illinois	
Aon Risk Insurance Services West, Inc.		USA		California	
Aon Risk Services (Holdings) of Latin America, Inc.		USA		Delaware	
Aon Risk Services (Holdings) of the Americas, Inc.		USA		Illinois	
Aon Risk Services Central, Inc.		USA		Illinois	
Aon Risk Services Companies, Inc.		USA		Maryland	
Aon Risk Services Northeast, Inc.		USA		New York	
Aon Risk Services South, Inc.		USA		North Carolina	
Aon Risk Services Southwest, Inc.		USA		Texas	
Aon Risk Services, Inc. of Florida		USA		Florida	
Aon Risk Services, Inc. of Hawaii		USA		Hawaii	
Aon Risk Services, Inc. of Maryland		USA		Maryland	
Aon Risk Services, Inc. of Washington, D.C.		USA		District of Columbia	
Aon Risk Solutions of Puerto Rico, Inc.		USA		Puerto Rico	
Aon Securities LLC		USA		Delaware	
Aon Service Corporation		USA		Illinois	
Aon Services Group, Inc.		USA		Delaware	
Aon Special Risk Resources, Inc.		USA		Delaware	
Aon TC Holdings, Inc.		USA		New Jersey	
Aon Trust Company LLC		USA		Illinois	
Aon Underwriting Managers, Inc.		USA		Delaware	
Aon US Holdings 2, Inc.		USA		Delaware	
Aon US Holdings, Inc.		USA		Delaware	
Aon Ward Financial Corporation		USA		Ohio	
Aon/Albert G. Ruben Insurance Services, Inc.		USA		California	
ARM International Corp.		USA		New York	
ARM International Insurance Agency Corp.		USA		Ohio	
ARMRISK CORP.		USA		New Jersey	
AS Holdings, Inc.		USA		Delaware	
ASPN Insurance Agency, LLC		USA		Delaware	
Association of Rural and Small Town Americans		USA		Missouri	
Assurance Licensing Services, Inc.		USA		Illinois	
B E P International Corp.		USA		New Jersey	
Benefit Marketing Solutions, L.L.C.		USA		Oklahoma	
Blanch Americas, Inc.		USA		Delaware	
BMS Insurance Agency, L.L.C.		USA		Oklahoma	
Bowes & Company, Inc., of New York		USA		New York	

															
					
Name	 	Country	 	State/Province	
Cammack Health LLC		USA		New York	
Cananwill Corporation		USA		Delaware	
Cananwill, Inc.		USA		California	
Cananwill, Inc.		USA		Pennsylvania	
CEREP III Secondary Manager, LLC		USA		Delaware	
CFSSG Real Estate Partners I, LLC		USA		Delaware	
CFSSG Real Estate Partners II, LLC		USA		Delaware	
CIF-H GP LLC		USA		Delaware	
Citadel Insurance Managers, Inc.		USA		California	
Coalition for Benefits Equality and Choice		USA		California	
Custom Benefit Programs, Inc.		USA		New Jersey	
cut-e USA Inc.		USA		New York	
E.W. Blanch International, Inc.		USA		Delaware	
Elysium Digital, L.L.C.		USA		Delaware	
Express Merger Sub, Inc.		USA		Delaware	
Financial & Professional Risk Solutions, Inc.		USA		Illinois	
Futurity Group, Inc.		USA		Nevada	
Gotham Digital Science, LLC		USA		Delaware	
GPE IV Korea Feeder General Partner, LLC		USA		Delaware	
Grant Park Capital, LLC		USA		Delaware	
GTCR/AAM Blocker Corp.		USA		Delaware	
HCI Townsend USA Fund Managers LLC		USA		Delaware	
Healthy Paws Pet Insurance LLC		USA		Washington	
Hewitt Insurance, Inc.		USA		Puerto Rico	
Hewitt International Holdings LLC		USA		Delaware	
Hogg Robinson North America, Inc.		USA		Delaware	
Huntington T. Block Insurance Agency, Inc.		USA		District of Columbia	
Impact Forecasting, L.L.C.		USA		Illinois	
INPOINT, INC.		USA		Illinois	
International Risk Management (Americas), Inc.		USA		Ohio	
International Space Brokers, Inc.		USA		Virginia	
IRM/GRC Holding Inc.		USA		Delaware	
J H Minet Puerto Rico Inc.		USA		Puerto Rico	
JDPT Manager, LLC		USA		Delaware	
Johnson Rooney Welch, Inc.		USA		California	
K & K Insurance Group, Inc.		USA		Indiana	
KVT GP, LLC		USA		Delaware	
Lake Tahoe II GP, LLC		USA		Delaware	
Lake Tahoe III GP, LLC		USA		Delaware	
Lake Tahoe IV GP, LLC		USA		Delaware	
McLagan Partners Asia, Inc.		USA		Delaware	
McLagan Partners, Inc.		USA		Delaware	
Membership Leasing Trust		USA		Delaware	
Minet Holdings Inc.		USA		New York	
Minet Re North America, Inc.		USA		Georgia	
Modern Survey, Inc.		USA		Minnesota	
Muirfield Underwriters, Ltd.		USA		Delaware	

															
					
Name	 	Country	 	State/Province	
Paragon Strategic Solutions Inc.		USA		Delaware	
PathWise Solutions Group LLC		USA		Delaware	
Penn Square I, LLC		USA		Delaware	
Penn Square II, LLC		USA		Delaware	
Penn Square Manager I, LLC		USA		Delaware	
Penn Square Manager II, LLC		USA		Delaware	
PGOF I, LLC		USA		Delaware	
PGOF Manager I, LLC		USA		Ohio	
Premier Auto Finance, Inc.		USA		Delaware	
Private Equity Partnership Structures I, LLC		USA		Delaware	
Protective Marketing Enterprises, Inc.		USA		Tennessee	
SA Special Situations General Partner, LLC		USA		Delaware	
Scritch Inc.		USA		Texas	
Specialty Benefits, Inc.		USA		Indiana	
Strategic Manager-III, LLC		USA		Delaware	
Stroz Friedberg Inc.		USA		Delaware	
Stroz Friedberg Investigations LLC		USA		Delaware	
Stroz Friedberg, LLC		USA		New York	
The Key West Saxon Group, LLC		USA		Florida	
The Townsend Group, LLC		USA		Ohio	
Townsend Alpha Manager I, LLC		USA		Delaware	
Townsend Alpha Manager II, LLC		USA		Delaware	
Townsend Alpha Manager III, LLC		USA		Delaware	
Townsend Great Lakes and Plains GP, LLC		USA		Delaware	
Townsend Group Advisors, LLC		USA		Delaware	
Townsend Holdings LLC		USA		Delaware	
Townsend REF GP, LLC		USA		Delaware	
TownSquare Alpha Manager I-A, LLC		USA		Delaware	
TTG Core Plus Investments, LLC		USA		Delaware	
TTG German Investments I, LLC		USA		Ohio	
TTG Manager, LLC		USA		Delaware	
Underwriters Marine Services, Inc.		USA		Louisiana	
Ward Financial Group, Inc.		USA		Ohio	
West Lake General Partner, LLC		USA		Delaware	
West Lake II GP, LLC		USA		Delaware	
White Rock (District of Columbia) PCC Ltd.		USA		District of Columbia	
White Rock USA Ltd.		USA		Vermont	
Worldwide Integrated Services Company		USA		Texas	
Wrapid Specialty, Inc.		USA		California	
WT Government Services, LLC		USA		Delaware	
WT Technologies, LLC		USA		Delaware	
Administradora Aon, C.A.		Venezuela			
Aon Group Venezuela, Corretaje de Reaseguros, C.A.		Venezuela			
Aon Risk Services Venezuela, Corretaje de Seguros C.A.		Venezuela			
Aon Vietnam Limited		Vietnam			

Exhibit 23
CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

We consent to the incorporation by reference in the following Registration Statements:

Registration Statement			
Form		Number		Purpose	
S-8		333-55773		Pertaining to Aon's stock award plan, stock option plan, and employee stock purchase plan	
					
S-4		333-168320		Pertaining to the registration of 4,545,566 shares of common stock registered on Post Effective Amendment No. 1 related to the Amended and Restated Global Stock and Incentive Compensation Plan of Hewitt Associates, Inc.	
					
S-8		333-103344		Pertaining to the Aon Stock Incentive Plan	
					
S-8		333-106584		Pertaining to Aon's deferred compensation plan	
					
S-8		333-145928		Pertaining to the Aon Stock Incentive Plan	
					
S-8		333-145930		Pertaining to the registration of common stock underlying equity securities issued to Aon's president and chief executive officer	
					
S-8		333-174788		Pertaining to Aon's 2011 stock incentive plan and 2011 employee stock purchase plan	
					
S-4		333-178991		Pertaining to the registration of 355,110,708 Class A Ordinary Shares of Aon Global Limited, and in the related Proxy Statement / Prospectus of Aon Global and Aon Corporation contained therein	
					
S-3		333-227514		Pertaining to the registration of debt securities, guarantees, preference shares, Class A Ordinary Shares, Convertible Securities, share purchase contracts and share purchase units of Aon plc and debt securities and guarantees of Aon Corporation	
					
S-8		333-184999		Pertaining to Aon plc Company Share Save Plan	
					
S-8		333-199759		Pertaining to the registration of an additional 9,000,000 Class A Ordinary Shares to be issued pursuant to the Aon plc 2011 Incentive Plan	
					
S-8		333-235296		Pertaining to the registration of an additional 5,000,000 Class A Ordinary Shares to be issued pursuant to the Aon plc 2011 Incentive Plan	
					
S-3		333-238189		Pertaining to the registration of debt securities, preference shares, Class A Ordinary Shares, share purchase contracts and share purchase units of Aon plc, debt securities of Aon Global Holdings plc, senior debt securities of Aon Corporation, and the related guarantees of each of Aon plc, AGH, Aon Corporation and Aon plc	
of our reports dated February 19, 2021, with respect to the consolidated financial statements of Aon plc and the effectiveness of internal control over financial reporting of Aon plc, included in this Annual Report (10-K) of Aon plc for the year ended December 31, 2020.

/s/ ERNST & YOUNG LLP

Chicago, Illinois
February 19, 2021

Exhibit 31.1
CERTIFICATIONS

I, Gregory C. Case, the Chief Executive Officer of Aon plc, certify that:

1.     I have reviewed this annual report on Form 10-K of Aon plc;
2.     Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
3.     Based on my knowledge, the financial statements and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
4.     The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
(a)     Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
(b)     Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
(c)     Evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
(d)     Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and
5.     The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):
(a)     All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and
(b)     Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

			/s/ GREGORY C. CASE	
Date:	February 19, 2021		Gregory C. Case
Chief Executive Officer	

Exhibit 31.2
CERTIFICATIONS

I, Christa Davies, the Chief Financial Officer of Aon plc, certify that:

1.     I have reviewed this annual report on Form 10-K of Aon plc;
2.     Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
3.     Based on my knowledge, the financial statements and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
4.     The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
(a)     Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
(b)     Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
(c)     Evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
(d)     Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and
5.     The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):
(a)     All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and
(b)     Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

			/s/ CHRISTA DAVIES	
Date:	February 19, 2021		Christa Davies
Chief Financial Officer	

Exhibit 32.1

Certification Pursuant to Section 1350 of Chapter 63
of Title 18 of the United States Code
    I, Gregory C. Case, the Chief Executive Officer of Aon plc (the "Company"), certify that (i) the Annual Report on Form 10-K of the Company for the year ended December 31, 2020 (the "Report") fully complies with the requirements of Section 13(a) or 15(d), as applicable, of the Securities Exchange Act of 1934, as amended; and (ii) the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

		/s/ GREGORY C. CASE	
		Gregory C. Case
Chief Executive Officer	
		February 19, 2021	

Exhibit 32.2

Certification Pursuant to Section 1350 of Chapter 63
of Title 18 of the United States Code
    I, Christa Davies, the Chief Financial Officer of Aon plc (the "Company"), certify that (i) the Annual Report on Form 10-K of the Company for the year ended December 31, 2020 (the "Report") fully complies with the requirements of Section 13(a) or 15(d), as applicable, of the Securities Exchange Act of 1934, as amended; and (ii) the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

		/s/ CHRISTA DAVIES	
		Christa Davies
Chief Financial Officer	
		February 19, 2021