ATENTO S.A., 20-F filed on 3/20/2019
Annual and Transition Report (foreign private issuer)
v3.19.1
Document and Entity Information - shares
12 Months Ended
Dec. 31, 2018
Nov. 06, 2018
Document Entity Information [Abstract]    
Document Type 20-F  
Document Period End Date Dec. 31, 2018  
Amendment Flag false  
Document Fiscal Period Focus FY  
Document Fiscal Year Focus 2017  
Current Fiscal Year End Date --12-31  
Entity Central Index Key 0001606457  
Entity Current Reporting Status Yes  
Entity Filer Category Accelerated Filer  
Trading symbol ATTO  
Entity Registrant Name Atento S.A.  
Entity Voluntary Filers No  
Entity Well Known Seasoned Issuer No  
Entity Common Stock Shares Outstanding   75,070,926
v3.19.1
CONSOLIDATED STATEMENTS OF FINANCIAL POSITION - USD ($)
Dec. 31, 2018
Dec. 31, 2017
Assets [abstract]    
Non-current assets $ 716,886,000 $ 764,127,000
Intangible assets 211,202,000 230,104,000
Goodwill 154,989,000 153,144,000
Property, plant and equipment 123,940,000 152,195,000
Non-current financial assets 95,531,000 90,076,000
Trade and other receivables 19,148,000 21,677,000
Other taxes receivable 6,061,000 7,282,000
Other non-current financial assets 65,070,000 60,222,000
Derivative financial instruments 11,313,000 8,177,000
Deferred tax assets 125,163,000 131,326,000
Trade and other current receivables 342,075,000 410,534,000
Current assets 496,467,000 566,178,000
Trade and other receivables 315,654,000 388,565,000
Current income tax receivable 26,421,000 21,969,000
Other taxes receivable 8,019,000 7,308,000
Other current financial assets 891,000 1,810,000
Cash and cash equivalents 133,526,000 141,762,000
Total Assets 1,213,353,000 1,330,305,000
Equity and liabilities [abstract]    
Total Equity 340,092,000 377,839,000
Non-controlling interests 8,541,000 9,476,000
Owners of the parent company 331,551,000 368,363,000
Share capital 49,000 48,000
Reserve for acquisition of non-controlling interest (23,531,000) (23,531,000)
Share premium 615,288,000 639,435,000
Treasury Shares 8,178,000 0
Retained losses (16,325,000) (94,535,000)
Translation differences (257,122,000) (170,063,000)
Cash flow/net investment hedge 8,404,000 9,594,000
Stock-based compensation 12,966,000 7,415,000
Non-current liabilities 528,869,000 582,870,000
Deferred tax liabilities 30,221,000 43,942,000
Debt with third parties 408,426,000 439,731,000
Derivative financial instruments 682,000 5,140,000
Provisions and contingencies 51,174,000 61,186,000
Non-trade payables 14,391,000 8,094,000
Option for the acquisition of non-controlling interest 20,830,000 23,752,000
Other taxes payable 3,145,000 1,025,000
Current liabilities 344,392,000 369,596,000
Debt with third parties 51,342,000 46,560,000
Derivative financial instruments 0 1,212,000
Trade and other payables 274,000,000 302,756,000
Trade payables 76,912,000 94,078,000
Income tax payables 10,615,000 8,058,000
Other taxes payables 78,511,000 86,166,000
Other non-trade payables 107,962,000 114,454,000
Current provisions 19,050,000 19,068,000
Total Equity and liabilities $ 1,213,353,000 $ 1,330,305,000
v3.19.1
CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2018
Dec. 31, 2017
Dec. 31, 2016
Profit or loss [abstract]      
Revenue $ 1,818,180 $ 1,921,311 $ 1,757,498
Other operating income 19,377 [1] 16,437 [1] 5,880
Other gains 180 372 41,748
Operating expenses:      
Supplies 70,816 74,899 65,598
Employee benefits expenses 1,365,181 1,429,076 1,309,901
Depreciation 36,566 49,226 46,448
Amortisation 58,679 55,195 50,916
Changes in trade provisions (1,032) (627) (1,902)
Other operating expenses 215,958 236,648 214,015
OPERATING PROFIT 89,505 92,449 116,346
Finance income 18,843 7,858 7,188
Finance costs 45,612 [1] 78,145 [1] 59,151
Change in fair value of financial instruments 179 230 675
Net foreign exchange loss (29,015) [1] (23,427) (56,494)
(LOSS)/PROFIT BEFORE TAX 33,900 (1,035) 8,564
Income tax expense 13,414 12,533 5,207
(LOSS)/PROFIT FROM CONTINUING OPERATIONS [2] 20,486 (13,568) 3,357 [3]
LOSS FROM DISCONTINUED OPERATIONS (**) [2] 0 [4] 0 [4] (3,206) [3]
(LOSS)/PROFIT FOR THE YEAR 20,486 (13,568) 151
(LOSS)/PROFIT ATTRIBUTABLE TO:      
OWNERS OF THE PARENT 18,540 (16,790) 65
NON-CONTROLLING INTEREST 1,946 3,222 86
(LOSS)/PROFIT FOR THE YEAR 20,486 (13,568) 151
Net finance expense $ (55,605) $ 93,484 $ (107,782)
EARNINGS PER SHARE:      
Basic (loss)/earnings per share from continuing operations (in U.S. dollars) $ 0.28 $ (0.18) $ 0.05 [3]
Basic loss per share from discontinued operations (in U.S. dollars) 0 0 (0.04) [3]
Diluted (loss)/earnings per share from continuing operations (in U.S. dollars) 0.28 (0.18) 0.05 [3]
Diluted loss per share from discontinued operations (in U.S. dollars) $ 0 $ 0 $ (0.04) [3]
[1]
(1) The year ended December 31, 2016 contains the impacts of the CVI termination. The reversal of the principal amount of 41,749 thousand U.S. dollars was recognized in "Other gains and own work capitalized", the interest reversal of 19,936 thousand U.S. dollars was recognized in "Finance costs" and the loss of 35,373 thousand U.S. dollars on the conversion of Argentine pesos to U.S. dollars was recognized in "Net foreign exchange loss".
[2]

(1) A s of December 31, 20 17 , potential ordinary shares of 1,090,060 , relating to the stock option plan were excluded from the calculation of diluted loss per share as the loss in 2017 is anti-dilutive.

[3]

(*) E xclude discontinued operations – Moroc c o.

[4]
(**) Discontinued operations did not generate any income tax expense.
v3.19.1
CONSOLIDATED INCOME STATEMENTS - EXCLUDING DISCONTINUED OPERATIONS - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2018
Dec. 31, 2017
Dec. 31, 2016
Disclosure Of Operating Segments [Line Items]      
Revenue $ 1,818,180 $ 1,921,311 $ 1,757,498
Other operating income 19,377 [1] 16,437 [1] 5,880
Other gains 180 372 41,748
Operating expenses:      
Supplies 70,816 74,899 65,598
Employee benefits expenses 1,365,181 1,429,076 1,309,901
Depreciation 36,566 49,226 46,448
Amortisation 58,679 55,195 50,916
Changes in trade provisions (1,032) (627) (1,902)
Other operating expenses 215,958 236,648 214,015
OPERATING PROFIT 89,505 92,449 116,346
Finance income 18,843 7,858 7,188
Finance costs 45,612 [1] 78,145 [1] 59,151
Change in fair value of financial instruments 179 230 675
Net foreign exchange loss (29,015) [1] (23,427) (56,494)
(LOSS)/PROFIT BEFORE TAX 33,900 (1,035) 8,564
Income tax expense 13,414 12,533 5,207
(LOSS)/PROFIT FROM CONTINUING OPERATIONS [2] 20,486 (13,568) 3,357 [3]
LOSS FROM DISCONTINUED OPERATIONS (**) [2] 0 [4] 0 [4] (3,206) [3]
(LOSS)/PROFIT FOR THE YEAR 20,486 (13,568) 151
(LOSS)/PROFIT ATTRIBUTABLE TO:      
OWNERS OF THE PARENT 18,540 (16,790) 65
NON-CONTROLLING INTEREST 1,946 3,222 86
Net finance expense $ (55,605) $ 93,484 $ (107,782)
EARNINGS PER SHARE:      
Basic (loss)/earnings per share from continuing operations (in U.S. dollars) $ 0.28 $ (0.18) $ 0.05 [3]
Basic loss per share from discontinued operations (in U.S. dollars) 0 0 (0.04) [3]
Diluted (loss)/earnings per share from continuing operations (in U.S. dollars) 0.28 (0.18) 0.05 [3]
Diluted loss per share from discontinued operations (in U.S. dollars) $ 0 $ 0 $ (0.04) [3]
Atento Morocco [member]      
Operating expenses:      
Finance income $ 18,843 $ 7,858 $ 7,188 [5]
Finance costs $ (45,612) $ (78,145) $ 59,151 [1],[5]
[1]
(1) The year ended December 31, 2016 contains the impacts of the CVI termination. The reversal of the principal amount of 41,749 thousand U.S. dollars was recognized in "Other gains and own work capitalized", the interest reversal of 19,936 thousand U.S. dollars was recognized in "Finance costs" and the loss of 35,373 thousand U.S. dollars on the conversion of Argentine pesos to U.S. dollars was recognized in "Net foreign exchange loss".
[2]

(1) A s of December 31, 20 17 , potential ordinary shares of 1,090,060 , relating to the stock option plan were excluded from the calculation of diluted loss per share as the loss in 2017 is anti-dilutive.

[3]

(*) E xclude discontinued operations – Moroc c o.

[4]
(**) Discontinued operations did not generate any income tax expense.
[5]
(*) Exclude discontinued operations - Morocco.
v3.19.1
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2018
Dec. 31, 2017
Dec. 31, 2016
Statement of comprehensive income [abstract]      
(LOSS)/PROFIT FROM CONTINUING OPERATIONS [1] $ 20,486 $ (13,568) $ 3,357 [2]
LOSS FROM DISCONTINUED OPERATIONS (**) [1] 0 [3] 0 [3] (3,206) [2]
(LOSS)/PROFIT FOR THE YEAR 20,486 (13,568) 151
Other comprehensive income(loss) to be reclassified to profit and loss in subsequent periods:      
Cash flow/net investment hedge (Note 15) (1,190) (26,329) 13,971
Tax effect on hedge 0 (402) (2,921)
Translation differences (88,755) 22,934 15,701
Other comprehensive income/(loss) (89,945) (2,993) 32,593
Total comprehensive (loss)/income (69,459) (16,561) 32,744
Total comprehensive income/(loss) attributable to:      
Owners of the parent (69,709) (19,251) 32,652
Non-controlling interest 251 2,690 92
Total comprehensive (loss)/income $ (69,459) $ (16,561) $ 32,744
[1]

(1) A s of December 31, 20 17 , potential ordinary shares of 1,090,060 , relating to the stock option plan were excluded from the calculation of diluted loss per share as the loss in 2017 is anti-dilutive.

[2]

(*) E xclude discontinued operations – Moroc c o.

[3]
(**) Discontinued operations did not generate any income tax expense.
v3.19.1
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME - EXCLUDING DISCONTINUED OPERATIONS - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2018
Dec. 31, 2017
Dec. 31, 2016
Disclosure Of Operating Segments [Line Items]      
(LOSS)/PROFIT FROM CONTINUING OPERATIONS [1] $ 20,486 $ (13,568) $ 3,357 [2]
LOSS FROM DISCONTINUED OPERATIONS (**) [1] 0 [3] 0 [3] (3,206) [2]
(LOSS)/PROFIT FOR THE YEAR 20,486 (13,568) 151
Other comprehensive income(loss) to be reclassified to profit and loss in subsequent periods:      
Cash flow/net investment hedge (Note 15) (1,190) (26,329) 13,971
Tax effect on hedge 0 (402) (2,921)
Translation differences (88,755) 22,934 15,701
Other comprehensive income/(loss) (89,945) (2,993) 32,593
Total comprehensive (loss)/income (69,459) (16,561) 32,744
Total comprehensive income/(loss) attributable to:      
Owners of the parent (69,709) (19,251) 32,652
Non-controlling interest $ 251 $ 2,690 $ 92
[1]

(1) A s of December 31, 20 17 , potential ordinary shares of 1,090,060 , relating to the stock option plan were excluded from the calculation of diluted loss per share as the loss in 2017 is anti-dilutive.

[2]

(*) E xclude discontinued operations – Moroc c o.

[3]
(**) Discontinued operations did not generate any income tax expense.
v3.19.1
CONSOLIDATED STATEMENTS OF CASH FLOW - USD ($)
12 Months Ended
Dec. 31, 2018
Dec. 31, 2017
Dec. 31, 2016
Cash flows from (used in) operating activities [abstract]      
Accounting profit $ 33,900,000 $ (1,035,000) $ 8,564,000
Adjustments to reconcile profit (loss) [abstract]      
Amortization and depreciation 95,245,000 104,421,000 97,364,000
Adjustments For Depreciation And Amortisation Expense 95,245,000 104,421,000 97,364,000
Impairment losses 1,656,000 627,000 1,902,000
Changes in provisions 11,124,000 4,364,000 20,312,000
Adjustments for share-based payments 6,417,000 4,923,000 1,535,000
Grants released to income (1,000,000) (860,000) (673,000)
Net losses on disposal of fixed assets 1,984,000 4,106,000 1,063,000
Net losses on disposal of financial assets 0 0 0
Finance income (18,843,000) (7,858,000) (7,188,000)
Adjustments For Finance Income 18,843,000 7,858,000 7,188,000
Finance costs 45,612,000 [1] 78,145,000 [1] 59,151,000
Adjustments For Finance Costs 45,612,000 78,145,000 59,151,000
Net foreign exchange differences 29,015,000 [1] 23,427,000 56,494,000
Adjustments For Unrealised Foreign Exchange Losses Gains 29,075,000 23,426,000 56,494,000
Adjustments For Fair Value Gains Losses (179,000) (230,000) (675,000)
Change in fair value of financial instruments (179,000) (230,000) (675,000)
Changes in other gains and own work capitalized (180,000) 2,423,000 (49,540,000)
Adjustments For Reconcile Profit (Loss) 170,911,000 213,487,000 179,745,000
Changes in working capital [abstract]      
Changes in trade and other receivables (6,936,000) (31,486,000) 62,409,000
Changes in trade and other payables (2,588,000) 11,507,000 22,004,000
Other payables (36,094,000) (12,872,000) (17,799,000)
Increase (decrease) in working capital (45,618,000) (32,851,000) 66,614,000
Interest paid (49,477,000) (76,496,000) (73,168,000)
Interest received 674,000 49,014,000 3,683,000
Income tax paid (20,446,000) (20,587,000) (24,294,000)
Other payments 8,757,000 17,080,000 19,198,000
Cash flows from (used in) operations before changes in working capital (78,006,000) (65,149,000) (112,977,000)
Net cash flow from operating activities 81,187,000 114,452,000 141,946,000
Cash flows from (used in) investing activities [abstract]      
Payments for acquisition of intangible assets (24,813,000) (28,439,000) (30,000,000)
Payments for acquisition of property, plant and equipment (16,355,000) (48,423,000) (39,851,000)
Acquisition of subsidiaries, net of cash acquired 0 (14,512,000) (8,638,000)
Other cash payments to acquire equity or debt instruments of other entities, classified as investing activities 0 0 0
Payments for financial instruments 0 0 0
Proceeds from sale of PP&E and intangible assets 0 431,000 978,000
Other cash receipts from sales of equity or debt instruments of other entities, classified as investing activities 0 0 0
Proceeds from sale of subsidiaries 0 0 2,435,000
Net cash flow used in investment activities (41,168,000) (90,943,000) (75,076,000)
Cash flows from (used in) financing activities [abstract]      
Proceeds from issuance of common stock 0    
Proceeds from borrowings from third parties 58,462,000 474,465,000 235,000
Proceeds from borrowings from group companies 0 0 0
Repayment of borrowings from third parties (81,675,000) (534,460,000) (62,930,000)
Dividends paid 2,318,000 24,353,000 0
Acquisition of treasury shares 8,178,000 0 0
Net cash flow provided by/(used in) financing activities (33,709,000) (84,348,000) (62,695,000)
Net increase in cash and cash equivalents 6,310,000 (60,839,000) 4,175,000
Exchange differences (14,546,000) 8,566,000 5,840,000
Cash and cash equivalents at beginning of year 141,762,000 194,035,000 184,020,000
Cash and cash equivalents at end of year $ 133,526,000 $ 141,762,000 $ 194,035,000
[1]
(1) The year ended December 31, 2016 contains the impacts of the CVI termination. The reversal of the principal amount of 41,749 thousand U.S. dollars was recognized in "Other gains and own work capitalized", the interest reversal of 19,936 thousand U.S. dollars was recognized in "Finance costs" and the loss of 35,373 thousand U.S. dollars on the conversion of Argentine pesos to U.S. dollars was recognized in "Net foreign exchange loss".
v3.19.1
CONSOLIDATED STATEMENTS OF CHANGES IN EQUITY - USD ($)
Total
Share capital
Share premium [member]
Treasury Shares Member
Reserve to acquisition of non - controlling interest [member]
Retained earnings/(losses)
Translation differences
Cash flow/net investment hedge
Stock-based compensation
Non-controlling interests [member]
Total owners of the parent company
Equity at beginning of period at Dec. 31, 2015 $ 397,791,000 $ 48,000 $ 639,435,000 $ 0 $ 0 $ (53,663,000) $ (209,224,000) $ 18,629,000 $ 2,566,000 $ 0 $ 397,791,000
Comprehensive income/(loss) for the year 32,744,000 0 0 0 0 65,000 15,695,000 16,892,000 0 92,000 32,652,000
Loss for the year 151,000 0 0 0 0 65,000 0 0 0 86,000 65,000
Other comprehensive income/(loss) 32,593,000 0 0 0 0 0 15,695,000 16,892,000 0 6,000 32,587,000
Reserve for acquisition of non - controlling interest (1,057,000) 0 0 0 (1,057,000) 0 0 0 0 0 (1,057,000)
Stock-based compensation 1,535,000 0 0 0 0 0 0 0 1,535,000 0 1,535,000
Non-controlling interest (810,000) 0 0 0 0 0 0 0 0 (810,000) 0
Equity at end of period at Dec. 31, 2016 430,203,000 48,000 639,435,000 0 (1,057,000) (53,598,000) (193,529,000) 35,521,000 4,101,000 (718,000) 430,921,000
Comprehensive income/(loss) for the year (16,561,000) 0 0 0 0 (16,790,000) 23,466,000 (25,927,000) 0 2,690,000 (19,251,000)
Loss for the year (13,568,000) 0 0 0 0 (16,790,000) 0 0 0 3,222,000 (16,790,000)
Other comprehensive income/(loss) (2,993,000) 0 0 0 0 0 23,466,000 (25,927,000) 0 (532,000) (2,461,000)
Reserve for acquisition of non - controlling interest (22,474,000) 0 0 0 (22,474,000) 0 0 0 0 0 (22,474,000)
Dividends 24,479,000 0 0 0 0 (24,147,000) 0 0 0 (332,000) (24,147,000)
Stock-based compensation 3,314,000 0 0 0 0 0 0 0 3,314,000 0 3,314,000
Non-controlling interest 7,836,000 0 0 0 0 0 0 0 0 7,836,000 0
Equity at end of period at Dec. 31, 2017 377,839,000 48,000 639,435,000 0 (23,531,000) (94,535,000) (170,063,000) 9,594,000 7,415,000 9,476,000 368,363,000
Reserve for acquisition of non-controlling interest (23,531,000)                    
Comprehensive income/(loss) for the year (69,459,000) 0 0 0 0 18,540,000 (87,059,000) (1,190,000) 0 251,000 (69,709,000)
Loss for the year 20,486,000 0 0 0 0 18,540,000 0 0 0 1,946,000 18,540,000
Other comprehensive income/(loss) (89,945,000) 0 0 0 0 0 (87,059,000) (1,190,000) 0 (1,695,000) (88,249,000)
Compensation of retained losses 0 0 (24,147,000) 0 0 24,147,000 0 0 0 0 0
Increase of share capital 1,000 1,000 0 0 0 0 0 0 0 0 1,000
Dividends 1,186,000 0 0 0 0 0 0 0 0 (1,186,000) 0
Stock-based compensation 5,551,000 0 0 0 0 0 0 0 5,551,000 0 5,551,000
IPO Proceeds, gross 0                    
Non controlling interest participation 0 0 0 0 0 0 0 0 0 0 0
Aquisition of treasury shares (8,178,000) 0 0 (8,178,000) 0 0 0 0 0 0 (8,178,000)
Monetary correction caused by hyperinflation 35,524,000 0 0 0 0 35,524,000 0 0 0 0 35,524,000
Equity at end of period at Dec. 31, 2018 340,092,000 $ 49,000 $ 615,288,000 $ (8,178,000) $ (23,531,000) $ (16,325,000) $ (257,121,000) $ 8,404,000 $ 12,966,000 $ 8,541,000 $ 331,551,000
Reserve for acquisition of non-controlling interest $ (23,531,000)                    
v3.19.1
COMPANY ACTIVITY AND CORPORATE INFORMATION
12 Months Ended
Dec. 31, 2018
Disclosure of notes and other explanatory information [abstract]  
Disclosure of notes and other explanatory information [text block]
  • COMPANY ACTIVITY AND CORPORATE INFORMATION
  • Description of business

Atento S.A. (the “Company”) and its subsidiaries (“Atento Group”) offer customer relationship management services to their clients through contact centers or multichannel platforms.

The Company was incorporated on March 5, 2014 under the laws of the Grand­Duchy of Luxembourg, with its registered office in Luxembourg at 4, Rue Lou Hemmer.

The majority direct shareholder of the Company, ATALAYA Luxco PIKCo, S.C.A. (Luxembourg), is a holding company incorporated under the laws of the Grand-Duchy of Luxembourg.

The Company may also act as the guarantor of loans and securities, as well as assisting companies in which it holds direct or indirect interests or that form part of its group. The Company may secure funds, with the exception of public offerings, through any kind of lending, or through the issuance of bonds, securities or debt instruments in general.

The Company may also carry on any commercial, industrial, financial, real estate business or intellectual property related activity that it deems necessary to meet the aforementioned corporate purposes.

The corporate purpose of its subsidiaries, with the exception of the intermediate holding companies, is to establish, manage and operate CRM centers through multichannel platforms; provide telemarketing, marketing and “call center” services through service agencies or in any other format currently existing or which may be developed in the future by the Atento Group; provide telecommunications, logistics, telecommunications system management, data transmission, processing and internet services and to promote new technologies in these areas; offer consultancy and advisory services to clients in all areas in connection with telecommunications, processing, integration systems and new technologies, and other services related to the above. The Company’s ordinary shares are traded on NYSE under the symbol “ATTO”.

v3.19.1
BASIS OF PRESENTATION OF THE CONSOLIDATED FINANCIAL STATEMENTS
12 Months Ended
Dec. 31, 2018
Disclosure of basis of consolidation [abstract]  
Disclosure of basis of consolidation [text block]

2) BASIS OF PRESENTATION OF THE CONSOLIDATED FINANCIAL STATEMENTS

a) Statement of compliance with IFRS and basis of preparation

The consolidated financial statements were prepared in accordance with International Financial Reporting Standards (“IFRS”) issued by the International Accounting Standard Board (“IASB”) prevailing at December 31, 2018. The consolidated financial statements have been prepared on a historical costs basis, except for Argentina that is adjusted for inflation as required by IAS 29 Financial Reporting in Hyperinflationary Economies in Argentina and derivative financial instruments and financial liability related to the option for acquisition of non-controlling interest, which have been measured at fair value.

The consolidated financial statements have been approved by the Board of Directors (the “Board”) and Audit Committee of the Company, Atento S.A. in Luxembourg on March 1, 2019. These consolidated financial statements have not been yet approved by the General Shareholders Meeting of the Parent Company. However, the Board of Directors expects them to be approved without amendments

The preparation of financial statements under IFRS as issued by the IASB requires the use of certain key accounting estimates. IFRS also requires Management to exercise judgment throughout the process of applying the Atento Group’s accounting policies. Note 3s discloses the areas requiring a more significant degree of judgment or complexity and the areas where assumptions and estimates are more relevant to the consolidated financial statements. Also, Note 3 contains a detailed description of the most significant accounting policies used to prepare these consolidated financial statements.

The amounts in these consolidated financial statements, comprising the consolidated statements of financial position, the consolidated statements of operations, the consolidated statements of comprehensive income/(loss), the consolidated statements of changes in equity, the consolidated statements of cash flows, and the notes thereto are expressed in thousands of U.S. dollars, unless otherwise indicated.

b) Comparative information

The main changes are:

On September 2, 2016, the Company through its direct subsidiary Atento Brasil acquired 81,49%, the controlling interest of RBrasil Soluções S.A. (RBrasil) and on September 30, 2016 the Company through its direct subsidiary Atento Teleservicios España sold 100% of Atento Morocco. In accordance with IFRS 5 the results of the operations in Morocco are presented in consolidated statements of operations as discontinued operations for the year ended December 31, 2016.

On June 9, 2017, the Company, through its subsidiary Atento Brasil, acquired control of Interfile Serviços de BPO Ltda. and of Interservicer – Serviços em Crédito Imobiliário Ltda. (jointly, “Interfile”), a leading provider of BPO services and solutions, including credit origination, for the banking and financial services sector in Brazil. See more details of this acquisition in Note 5.

c) Consolidated statements of cash flows

The consolidated statements of cash flows has been prepared using the indirect method pursuant to IAS 7, “Statement of Cash Flows. Foreign currency transactions are translated at the average exchange rate for the period, in those cases where the currency differs from the presentation currency of Atento Group (U.S. dollar), as indicated in Note 3c. The effect of exchange rate fluctuations on cash and cash equivalents, maintained or owed, in foreign currency, is presented in the statements of cash flows to reconcile cash and cash equivalents at the beginning of the year and at year-end.

v3.19.1
ACCOUNTING POLICIES
12 Months Ended
Dec. 31, 2018
Disclosure Of Significant Accounting Policies Abstract  
Disclosure Of Summary Of Significant Accounting Policies Explanatory

3) ACCOUNTING POLICIES

The main accounting policies used to prepare the accompanying consolidated financial statements are set out below.

a) Principles of consolidation, business combinations and goodwill

(i) Subsidiaries

Subsidiaries are all entities (including structured entities) over which the Atento Group has control. The Atento Group controls an entity when the Atento Group is exposed to, or has rights to, variable returns from its involvement with the entity and has the ability to affect those returns through its power to direct the activities of the entity. Subsidiaries are fully consolidated from the date on which control is obtained by the Group, until the Group loses control of the entity.

Intercompany transactions, balances and unrealized gains on transactions between the Atento Group companies are eliminated on consolidation, except those arisen from exchange variations. Unrealized losses are also eliminated unless the transaction provides evidence of an impairment of the transferred asset. Accounting policies of subsidiaries have been changed where necessary to ensure consistency with the policies adopted by the Atento Group.

Non-controlling interests in the results and equity of subsidiaries are shown separately in the consolidated statements of operations, statement of comprehensive income/(loss), statement of changes in equity and financial position, respectively.

(ii) Business combinations and goodwill

When the Atento Group acquires a business, it assesses the financial assets and liabilities assumed for appropriate classification and designation in accordance with the contractual terms, economic circumstances and pertinent conditions as at the acquisition date. This includes the separation of embedded derivatives in host contracts by the acquire.

Any contingent consideration to be transferred by the acquirer will be recognized at fair value at the acquisition date. Contingent consideration classified as equity is not remeasured and its subsequent settlement is accounted for within equity. Contingent consideration classified as an asset or liability that is a financial instrument and within the scope of IFRS 9 Financial Instruments, is measured at fair value with the changes in fair value recognized in the statement of profit or loss in accordance with IFRS 9. Other contingent consideration that is not within the scope of IFRS 9 is measured at fair value at each reporting date with changes in fair value recognized in profit or loss.

Goodwill is initially measured as any excess of the total consideration transferred over the net identifiable assets acquired and liabilities assumed. If the fair value of the net assets acquired is greater than the total consideration transferred, the difference is recognized in the statements of operations as a gain from a bargain purchase. Goodwill acquired in a business combination is allocated to each cash¬-generating unit, or group of cash-¬generating units, that are expected to benefit from the synergies arising in the business combination. Goodwill is tested for impairment annually or whrenever if there are certain events or changes in circumstances indicating potential impairment. The carrying amount of the assets allocated to each cash-generating unit is then compared with its recoverable amount, which is the greater of its value in use or fair value less costs to sell. Any impairment loss is immediately taken to the statements of operations and may not be reversed (see Note 3h).

b) Functional and presentation currency

Items included in the financial statements of each of the Atento Group’s entities are measured using the currency of the primary economic environment in which the entities operate (‘the functional currency’). The consolidated financial statements are presented in thousands of U.S. dollars, which is the presentation currency of the Atento Group.

c) Foreign currency translation

The results and financial position of all Atento Group entities whose functional currency is different from the presentation currency are translated into the presentation currency as follow:

Statements of financial position assets and liabilities are translated at the exchange rate prevailing at the reporting date.

Statements of operations items are translated at average exchange rates for the year (unless this average is not a reasonable approximation of the cumulative effect of the rates prevailing on the transaction dates, in which case income and expenses are translated at the rate on the dates of the transactions), except for the Statements of operations of the Argentina subsidiary, which are converted by the exchange rates prevailing at the reporting date, since in that country the economy is considered hyperinflationary and therefore, for the purposes of conversion, the rules of IAS 21 are applied.

Proceeds and payments shown on the statements of cash flows are translated at the average exchange rates for the period (unless this average is not a reasonable approximation of the cumulative effect of the rates prevailing on the transaction dates, in which case proceeds and payments are translated at the rate on the dates of the transactions). Proceeds and payments for subsidiary located in Argentina shown on the statements of cash flows are translated at the exchange rates prevailing at the reporting date.

Retained earnings are translated at historical exchange rates.

All resulting exchange differences are recognized in other comprehensive income/(loss).

Goodwill and fair value adjustments to net assets arising from the acquisition of a foreign company are considered to be assets and liabilities of the foreign company and are translated at year­end exchange rates. Exchange differences arising are recognized in other comprehensive income/(loss).

d) Foreign currency transactions

Transactions in foreign currency are translated into the functional currency using the exchange rates prevailing at the date of the transactions or valuation date, in the case of items being remeasured. Foreign exchange gains and losses resulting from the settlement of these transactions and from the translation at reporting date exchange rates of monetary assets and liabilities denominated in foreign currencies are recognized in the statements of operations, except when deferred in other comprehensive income/(loss).

All differences arising on non–trading activities are taken to other operating income/expense in the statements of operations, with the exception of the effective portion of the differences on cash flows and net investment hedges that are accounted for as an effective hedge against a net investment in a foreign entity. These differences are recognised in other comprehensive income/(loss) (OCI) until the hedge settlement and disposal of the net investment, at which time, they are recognised in the statements of operations. Tax charges and credits attributable to exchange differences on those monetary items are also recorded in OCI.

Non–monetary items that are measured at historical cost in a foreign currency are translated using the exchange rates as at the date of recognition.

e) Segment information

Segment information is presented in accordance with management information reviewed by the Chief Operating Decision Maker (“CODM”). The CODM, responsible for allocating resources and assessing performance of operational segments, has been identified as the Chief Executive Officer (“CEO”) responsible for strategic decisions.

The CODM considers the business from a geographical perspective and analyzes it across three operational segments—EMEA, Americas and Brazil.

f) Intangible assets

Intangible assets are stated at acquisition cost, less any accumulated amortization and any accumulated impairment losses.

The intangible assets acquired in a business combination are initially measured at their fair value as of the acquisition date.

The useful lives of intangible assets are assessed on a case­by­case basis to be either finite or indefinite. Intangible assets with finite lives are amortized on a straight line basis over their estimated useful life and assessed for impairment whenever events or changes indicate that their carrying amount may not be recoverable. Intangible assets that have an indefinite useful life are not subject to amortization and are tested annually for impairment. The amortization charge on intangible assets is recognized in the consolidated statements of operations under “Amortization”.

Amortization methods and useful lives are revised annually at the end of each reporting period and, where appropriate, adjusted prospectively.

Customer bases

Customer bases acquired in a business combination are recognised at fair value at the acquisition date and have finite useful lives and are subsequently carried at cost less accumulated amortization, which has been estimated to be between seven and twelve years. The customer bases relate to all agreements, tacit or explicit, entered into between the Atento Group and the former owner of the Atento Group and between the Atento Group and other customers, in relation to the provision of services, and that were acquired as part of the business combinations.

Software

Software is measured at cost (at acquisition or development costs) and amortized on a straight line basis over its useful life, generally estimated to be between three and ten years. Maintenance cost of software is expensed as incurred.

Development costs directly attributable to the design and creation of software that are identifiable and unique, and that may be controlled by the Group, are recognized as an intangible asset providing the following conditions are met:

It is technically feasible for the intangible asset to be completed so that it will be available for use or sale.

Management intends to complete the asset for use or sale.

The Group has the capacity to use or sell the asset.

It is possible to show evidence of how the intangible asset will generate probable future economic benefits.

Adequate technical, financial and other resources are available to complete the development and to use or sell the intangible asset.

The outlay attributable to the intangible asset during its development can be reliably determined.

Directly attributable costs capitalized in the value of the software include the cost of personnel developing the programs and an appropriate percentage of overheads.

Costs that do not meet the criteria listed above are recognized as an expense as incurred. Expenditure for an intangible asset that is initially recognized within expenses for the period may not be subsequently recognized as intangible assets.

Other intangible assets

Other intangible assets mainly include payment of loyalty incentives which are amortized on a straight line basis over the term of the agreements which range from four to ten years.

g) Property, plant and equipment

Property, plant and equipment are measured at cost, less accumulated depreciation and any impairment losses.

Acquisition costs include, when appropriate, the initial estimates of decommissioning, withdrawal and site reconditioning costs when the Atento Group is obliged to bear this expenditure as a condition of using the assets. Repairs that do not prolong the useful life of the assets and maintenance costs are recognized directly in the statements of operations. Costs that prolong or improve the life of the asset are capitalized as an increase in the cost of the asset.

Property, plant and equipment acquired in a business combination are initially measured at fair value as of the acquisition date.

The Atento Group assesses the need to write down, if appropriate, the carrying amount of each item of property, plant and equipment to its period-end recoverable amount whenever there are indications that the assets’ carrying amount may not be fully recoverable through the generation of sufficient future revenue. The impairment allowance is reversed if the factors giving rise to the impairment cease to exist.

The depreciation charge for items of property, plant and equipment is recognized in the consolidated statements of operations under “Depreciation”.

Depreciation is calculated on a straight line basis over the useful life of the asset applying individual rates to each type of asset, which are reviewed at the end of each reporting period.

The useful lives generally used by the Atento Group are as follow:

Years of useful life
Buildings5 - 40
Plant and machinery3 - 6
Furniture, tools1 - 10
Other tangible assets5 - 8

h) Impairment of non­current assets

The Atento Group assesses as of each reporting date whether there is an indicator that a non­current asset may be impaired. If any such indicator exists, or when annual impairment testing for an asset is required (e.g. goodwill), the Atento Group estimates the asset’s recoverable amount. An asset’s recoverable amount is the higher of its fair value less costs to sell or its value in use. In assessing the value in use, the estimated future cash flow is discounted to its present value using a pre­tax discount rate that reflects current market assessments of the time value of money and the risks specific to the asset. Where the carrying amount of an asset exceeds its recoverable amount, the asset is considered to be impaired. In this case, the carrying amount is written down to its recoverable amount, and the resulting loss is recognized in the statements of operations. Future depreciation/amortization charges are adjusted to reflect the asset’s new carrying amount over its remaining useful life. Management analyzes the impairment of each asset individually, except in the case of assets that generate cash flow which are interdependent on those generated by other assets (cash generating units – “CGU”).

The Atento Group bases the calculation of impairment on the business plans of the various cash generating units to which the assets are allocated. These business plans cover five years. A long-term growth rate is calculated and applied to project future cash flows after the fifth year.

When there are new events or changes in circumstances that indicate that a previously recognized impairment loss no longer exists or has been decreased, a new estimate of the asset’s recoverable amount is made. A previously recognized impairment loss is reversed only if there has been a change in the estimates used to determine the asset’s recoverable amount since the last impairment loss was recognized. If that is the case, the carrying amount of the asset is increased to its recoverable amount. The reversal is limited to the carrying amount that would have been determined if no impairment loss been recognized for the asset in prior years. This reversal is recognized in the statements of operations and the depreciation charge is adjusted in future periods to reflect the asset’s revised carrying amount. Impairment losses relating to goodwill cannot be reversed in future periods.

i) Financial assets and liabilities

Financial assets

Initial recognition and measurement

Financial assets are classified, at initial recognition, as subsequently measured at amortised cost, fair value through other comprehensive income (OCI), and fair value through profit or loss.

The Atento Group has classified all of its financial assets as amortized cost, except for derivative financial instruments.

All purchases and sales of financial assets are recognized on the statement of financial position on the transaction date, i.e. when the commitment is made to purchase or sell the asset.

A financial asset is fully or partially derecognized from the statement of financial position only when:

  • The rights to receive cash flow from the asset have expired.
  • The Atento Group has assumed an obligation to pay the cash flow received from the asset to a third party or
  • The Atento Group has transferred its rights to receive cash flow from the asset to a third party, thereby substantially transferring all of the risks and rewards of the asset.

Financial assets and financial liabilities are offset and presented on a net basis in the statement of financial position when a legally enforceable right exists to offset the amounts recognized and the Atento Group intends to settle the assets and liabilities net or to simultaneously realize the asset and cancel the liability.

Amortized cost financial assets include fixed­maturity financial assets not listed in active markets and which are not derivatives. They are classified as current assets, except for those maturing more than twelve months after the reporting date, which are classified as non­current assets. Loans and receivables are initially recognized at fair value plus any transaction costs, and are subsequently measured at amortized cost, using the effective interest method. Interest calculated using the effective interest method is recognized under finance income in the statements of operations.

The Atento Group assesses at each reporting date whether a financial asset is impaired. Where there is objective evidence of impairment of a financial asset valued at amortized cost, the amount of the loss to be taken to the statements of operations is measured as the difference between the carrying amount and the present value of estimated future cash flow, discounted at the asset’s original effective interest rate. The carrying amount of the asset is reduced and the amount of the impairment loss is expensed in the consolidated statements of operations.

Trade receivables

Trade receivables are amounts due from customers for the sale of services in the normal course of business. Receivables slated for collection in twelve months or less are classified as current assets; otherwise, the balances are considered non­current assets.

Trade receivables are recognized at the original invoice amount. An impairment provision is recorded when there is objective evidence of collection risk. The amount of the impairment provision is calculated as the difference between the carrying amount of the doubtful trade receivables and their recoverable amount. In general, cash flow relating to short-term receivables is not discounted.

Cash and cash equivalents

Cash and cash equivalents comprise cash on hand and in banks, demand deposits and other highly liquid investments with an original maturity of three months or less, which are subject to an insignificant risk of changes in value.

Financial liabilities

Debt with third parties (Loans and Borrowings)

Debt with third parties is initially recorded at the fair value of the consideration received, less any directly attributable transaction costs. After initial recognition, these financial liabilities are measured at amortized cost using the effective interest method. Any difference between the cash received (net of transaction costs) and the repayment value is recognized in the statements of operations over the life of the debt. Debt with third parties is considered to be non­current when the maturity date is longer than twelve months from the reporting date, or when the Atento Group has full discretion to defer settlement for at least another twelve months from that date.

Financial liabilities are derecognized in the statement of financial position when the respective obligation is settled, cancelled or matures.

Trade payables

Trade payables are payment obligations in respect of goods or services received from suppliers in the ordinary course of business. Trade payables falling due in twelve months or less are classified as current liabilities; otherwise, the balances are considered as non­current liabilities.

j) Derivative financial instruments and hedging

Derivative financial instruments are initially recognized at their fair values on the date on which the derivative contract is entered into and are subsequently re-measured at their fair value.

Any gains or losses resulting from changes in the fair value of a derivative instrument are recorded in the statements of operations, except for the effective portion of cash flow and net investment hedges, which is recognized in other comprehensive income/(loss) and later reclassified to profit or loss when the hedge item affects the statements of operations.

At the inception of the derivative instrument contract, the Atento Group documents the relationship between the hedging instruments and the hedged items, as well as the risk management objectives and the strategy for groups of hedges. The Atento Group also documents its assessment, both at the inception of the hedge and throughout the term thereof, of whether the derivatives used are highly effective at offsetting changes in the fair value or cash flow of the hedged items.

The fair value of a hedging derivative is classified as a non-current asset or liability, as applicable, if the remaining maturity of the hedged item exceeds twelve months, otherwise it is classified as a current asset or liability.

For purpose of hedge accounting the Atento Group designates certain derivatives as either:

Cash flow hedges

Cash flow hedge is defined as a hedge of the exposure to variability in cash flows that is attributable to a particular risk associated with a recognized asset or liability (such as all or some future interest payments on variable rate debt) or a highly probable forecast transaction that could affect profit or loss.

The effective portion of the gain or loss on the hedging instrument is recognized in other comprehensive income in the cash flow hedge reserve in equity. If a hedge of a forecast transaction subsequently results in the recognition of a financial asset or a financial liability, any gain or loss on the hedging instrument that was previously recognized directly in equity is recycled from reserves into the statements of operations in the same period(s) in which the financial asset or liability affects profit or loss.

Net investment hedges

Gains or losses on the hedging instrument relating to the effective portion of the hedge are recognized in other comprehensive income. Gains or losses relating to the ineffective portion are recognized in the statements of operations. Gains and losses accumulated in equity are included in the statements of operations when the foreign operation is partially disposed of or sold.

k) Share capital

The ordinary shares of the Company are classified in equity (see Note 19).

Issuance costs directly attributable to the issuance of new shares or options are deducted from the proceeds raised in equity, net of the tax effect.

l) Treasury shares

Own equity instruments that are reacquired (treasury shares) are recognized at cost and deducted from equity. No gain or loss is recognized in profit or loss on the purchase, sale, issue or cancellation of the Atento Group’s own equity instruments. Any difference between the carrying amount and the consideration, if reissued, is recognized in the share premium.

m) Provisions

Provisions are recognized when the Atento Group has a present obligation (legal or constructive) as a result of a past event, it is probable that an outflow of resources embodying economic benefits will be required to settle the obligation, and a reliable estimate can be made of the amount of the obligation. Provisions for restructuring include penalties for the cancellation of leases and other contracts, as well as employee termination payments. Provisions are not recognized for future operating losses.

When the Atento Group is virtually certain that some or all of a provision is to be reimbursed, for example under an insurance contract, a separate asset is recognized in the statement of financial position, and the expense relating to the provision is recorded in the statements of operations, net of the expected reimbursement.

Provisions are measured at the present value of expenditure expected to be required to settle the obligation, using a pre­tax rate that reflects current market assessments of the time value of money and the specific risks inherent to the obligation. Any increase in the provision due to the passage of time is recognized as a finance cost.

Contingent liabilities represent possible obligations to third parties, and existing obligations that are not recognized, given that it is not likely that an outflow of economic resources will be required in order to settle the obligation or because the amount cannot be reliably estimated. Contingent liabilities are not recognized on the consolidated statement of financial position unless they are recorded as part of a business combination.

n) Employee benefit

Share­based payments

Atento S.A. has a share­based compensation plan, under which the subsidiaries of Atento S.A. receive services from employees as consideration for the equity instruments of Atento S.A. The subsidiaries themselves are not party to any of the contracts; Atento S.A. settles these agreements. The plan offers various instruments (award agreements, stock options, restricted stock units, etc.), but so far only six types of restricted stock units (“RSUs”) have been granted to selected employees, being two on December 3, 2014, two on July 1, 2016 one on July 3, 2017 and one on July 2, 2018.

The fair value of the employee services received in exchange for the grant of the RSUs is recognized as an expense in the consolidated financial statements of Atento S.A. The total amount to be expensed is determined with reference to the fair value of the RSUs granted:

Including any market performance conditions (for example, an entity’s share price);

Excluding the impact of any service and non­market performance vesting conditions (for example, profitability, sales growth targets and remaining an employee of the entity over a specified time period); and

Including the impact of any non­vesting conditions (for example, the requirement for employees to save or hold shares for a specific period of time).

At the end of each reporting period, the group revises its estimates of the number of RSUs that are expected to vest based on the non­market vesting conditions and service conditions. It recognizes the impact of the revisions to original estimates, if any, in the statements of operations, with a corresponding adjustment to equity.

When the RSUs vest, Atento S.A. issues new shares or buys them back in the market. The proceeds received, net of any directly attributable transaction costs, are credited to share capital (nominal value) and share premium.

The social security contributions payable in connection with the granting of the share options is considered an integral part of the grant itself, and the charge will be treated as a cash­settled transaction.

Termination benefits

Termination benefits are paid to employees when the Atento Group decides to terminate their employment contracts prior to the usual retirement age or when the employee agrees to resign voluntarily in exchange for these benefits. The Atento Group recognizes these benefits as an expense for the year, at the earliest of the following dates: (a) when the Atento Group is no longer able to withdraw the offer for these benefits; or (b) when the Atento Group company recognizes the costs of a restructuring effort as per IAS 37, “Provisions, Contingent Liabilities and Contingent Assets”, and when this restructuring entails the payment of termination benefits. When benefits are offered in order to encourage the voluntary resignation of employees, termination benefits are measured on the basis of the number of employees expected to accept the offer. Benefits to be paid in more than twelve months from the reporting date are discounted to their present value.

o) Income tax

The income tax expense includes all the expenses and credits arising from the corporate income tax levied on all the Atento Group companies.

Income tax expenses for each period represent the aggregate amounts of current and deferred taxes, if applicable.

Current tax assets and liabilities for the current and prior periods are measured at the amount expected to be recovered from or paid to the tax authorities. The tax rates and tax laws used to compute the amounts are those that are enacted at the reporting date in each country in which the Atento Group operates. The Atento Group determines deferred tax assets and liabilities by applying the tax rates that will be effective when the corresponding asset is received or the liability settled, based on tax rates and tax laws that are enacted (or substantively enacted) at the reporting date.

Deferred taxes are calculated on temporary differences arising from differences between the tax basis of assets and liabilities and their carrying amounts for financial reporting purposes.

Deferred tax assets also arise from unused tax credits and tax loss carryforwards.

The carrying amounts of deferred income tax assets are reviewed at each reporting date and reduced to the extent that it is no longer probable that sufficient future taxable profits will be available to allow all or part of that deferred tax asset to be utilized. Unrecognized deferred income tax assets are reassessed at each reporting date and are recognized to the extent that it has become probable that future taxable profits will allow the deferred tax asset to be recovered.

Deferred tax liabilities associated with investments in subsidiaries and branches are not recognized when the timing of the reversal can be controlled by the parent company, and it is probable that the temporary differences will not reverse in the foreseeable future.

Deferred income tax relating to items directly recognized in equity is also recognized in equity. Deferred tax assets and liabilities resulting from business combinations are added to or deducted from goodwill.

Deferred tax assets and liabilities are offset only if a legally enforceable right exists to offset current tax assets against current income tax liabilities and the deferred taxes relate to the same taxable entity and the same taxation authority.

p) Revenue and Expenses

Revenue and Expenses are recognized in the statements of operations an accrual basis, regardless of when actual payment or collection occurs.

The Atento Group’s incorporation, start­up and research expenses, as well as expenses that do not qualify for capitalization under IFRS, are recognized in the consolidated statements of operations when incurred and classified in accordance with their nature.

q) Interest income and expenses

Interest expenses incurred in the construction of any qualified asset are capitalized during the time necessary to complete the asset and prepare it for the intended use. All other interest expenses are expensed as incurred.

Interest income is recognized using the effective interest method. When a loan or a receivable has been impaired, the carrying amount is reduced to the recoverable amount, discounting the estimated future cash flow at the instrument’s original effective interest rate and recognizing the discount as a decrease in interest income. Interest income on impaired loans is recognized when the cash is collected or on the basis of the recovery of the costs when the loan is secured.

r) Leases (as lessee)

The Atento Group rents certain properties. Leases where the lessor does not transfer substantially all of the risks and benefits of ownership of the asset are classified as operating leases. Operating lease payments are recognized as an expense in the statements of operations on a straight line basis over the lease term.

Those lease arrangements under which the Atento Group holds the significant risks and benefits inherent in owning the leased item are treated as finance leases. Finance leases are capitalized as an asset at the inception of the lease period and classified according to their nature. Finance leases are capitalized at the lower of the present value of the minimum lease payments agreed, and the fair value of the leased asset. Lease payments are proportionally allocated to the principal of the lease liability and to finance charges. Finance charges are reflected in the statements of operations over the lease term so as to achieve a constant rate of interest on the balance pending repayment in each period.

s) Critical accounting estimates and assumptions

The preparation of consolidated financial statements under IFRS as issued by the IASB requires the use of certain assumptions and estimates that affect the carrying amount of assets and liabilities within the next financial year.

Some of the accounting policies applied in preparing the accompanying consolidated financial statements required Management to apply significant judgments in order to select the most appropriate assumptions for determining these estimates. These assumptions and estimates are based on Management experience, the advice of consultants and experts, forecasts and other circumstances and expectations prevailing at year end. Management’s evaluation takes into account the global economic situation in the sector in which the Atento Group operates, as well as the future outlook for the business. By virtue of their nature, these judgments are inherently subject to uncertainty. Consequently, actual results could differ substantially from the estimates and assumptions used. Should this occur, the values of the related assets and liabilities would be adjusted accordingly.

Although these estimates were made on the basis of the best information available at each reporting date on the events analyzed, events that take place in the future might make it necessary to change these estimates in coming years. Changes in accounting estimates would be applied prospectively in accordance with the requirements of IAS 8, “Accounting Policies, Changes in Accounting Estimates and Errors”, recognizing the effects of the changes in estimates in the related consolidated statements of operations.

An explanation of the estimates and judgments that entail a significant risk of leading to a material adjustment in the carrying amounts of assets and liabilities is as follow:

Impairment of goodwill

The Atento Group tests goodwill for impairment annually, in accordance with the accounting principle described in Note 3h. Goodwill is subject to impairment testing as part of the cash­generating unit to which it has been allocated. The recoverable amounts of cash­generating units defined in order to identify potential impairment in goodwill are determined on the basis of value in use, applying five­year financial forecasts based on the Atento Group’s strategic plans, approved and reviewed by Management. These calculations entail the use of assumptions and estimates, and require a significant degree of judgment. The main variables considered in the sensitivity analyses are growth rates, discount rates using the Weighted Average Cost of Capital (“WACC”) and the key business variables.

Deferred taxes

The Atento Group assesses the recoverability of deferred tax assets based on estimates of future earnings. The ability to recover these deferred amounts depends ultimately on the Atento Group’s ability to generate taxable earnings over the period in which the deferred tax assets remain deductible. This analysis is based on the estimated timing of the reversal of deferred tax liabilities, as well as estimates of taxable earnings, which are sourced from internal projections.

The appropriate classification of tax assets and liabilities depends on a series of factors, including estimates as to the timing and realization of deferred tax assets and the projected tax payment schedule. Actual income tax receipts and payments could differ from the estimates made by the Atento Group as a result of changes in tax legislation or unforeseen transactions that could affect the tax balances (see Note 20).

The Atento Group has recognized deferred tax assets corresponding to losses carried forward since, based on internal projections, it is probable that it will generate future taxable profits against which they may be utilized.

The carrying amount of deferred income tax assets is reviewed at each reporting date, and reduced to the extent that it is no longer probable that sufficient taxable profits will be available to allow all or part of that deferred tax asset to be utilized. Unrecognized deferred income tax assets are reassessed at each reporting date and are recognized to the extent that it has become probable that future taxable profits will allow the deferred tax asset to be recovered.

Provisions and contingencies

Provisions are recognized when the Atento Group has a present obligation as a result of a past event, it is probable that an outflow of resources will be required to settle the obligation and a reliable estimate can be made of the amount of the obligation. This obligation may be legal or constructive, deriving from, inter alia, regulations, contracts, customary practice or public commitments that would lead third parties to reasonably expect that the Atento Group will assume certain responsibilities. The amount of the provision is determined based on the best estimate of the outflow of resources embodying economic benefit that will be required to settle the obligation, taking into account all available information as of the reporting date, including the opinions of independent experts such as legal counsel or consultants.

No provision is recognized if the amount of liability cannot be estimated reliably. In such cases, the relevant information is disclosed in the notes to the consolidated financial statements.

Given the uncertainties inherent in the estimates used to determine the amount of provisions, actual outflows of resources may differ from the amounts recognized originally on the basis of these estimates (see Note 21).

Fair value of derivatives

The Atento Group uses derivative financial instruments to mitigate risks, primarily derived from possible fluctuations in exchange rates. Derivatives are recognized at the inception of the contract at fair value.

The fair values of derivative financial instruments are calculated on the basis of observable market data available, either in terms of market prices or through the application of valuation techniques. The valuation techniques used to calculate the fair value of derivative financial instruments include the discounting of future cash flow associated with the instruments, applying assumptions based on market conditions at the valuation date or using prices established for similar instruments, among others. These estimates are based on available market information and appropriate valuation techniques. The fair values calculated could differ significantly if other market assumptions and/or estimation techniques were applied.

t) Interest in subsidiaries

All subsidiaries are fully consolidated. Where necessary, the accounting policies of subsidiaries have been aligned to those adopted in the Atento Group.

The details of Atento Group subsidiaries at December 31, 2018 are as follow:

 NameRegistered addressLine of business% interestHolding company
Atento Luxco Midco, S.à.r.l.LuxembourgHolding company100Atento S.A.
Atento Luxco 1 S.A.LuxembourgHolding company100Atento Luxco Midco, S.à.r.l
Atalaya Luxco 2. S.à.r.l.LuxembourgHolding company100Atento Luxco 1. S.A.
Atalaya Luxco 3. S.à.r.l.LuxembourgHolding company100Atento Luxco 1. S.A.
Atento Argentina. S.A Buenos Aires (Argentina)Operation of call centers90Atalaya Luxco 2. S.à.r.l.
10Atalaya Luxco 3. S.à.r.l.
Global Rossolimo. S.L.UMadrid (Spain)Holding company100Atento Spain Holdco. S.L.U.
Atento Spain Holdco. S.L.UMadrid (Spain)Holding company100Atento Luxco 1. S.A.
Atento Spain Holdco 6. S.L.UMadrid (Spain)Holding company100Atento Spain Holdco. S.L.U.
Atento Spain Holdco 2. S.A.U Madrid (Spain)Holding company100Atento Spain Holdco 6. S.L.U.
Atento Teleservicios España. S.A.UMadrid (Spain)Operation of call centers100Atento Spain Holdco 2. S.A.U.
Atento Servicios Técnicos y Consultoría S.A.UMadrid (Spain)Execution of technological projects and services, and consultancy services100Atento Teleservicios España S.A.U.
Atento Impulsa. S.A.UBarcelona (Spain)Management of specialized employment centers for disabled workers100Atento Teleservicios España S.A.U.
Atento Servicios Auxiliares de Contact Center. S.A.UMadrid (Spain)Execution of technological projects and services, and consultancy services100Atento Teleservicios España. S.A.U.
Atento B VAmsterdam (Netherlands)Holding company100Atento Spain Holdco 2. S.A.U.
Teleatento del Perú. S.A.CLima (Peru)Operation of call centers83.3333Atento B.V.
(Class A)
16.6667Atento Holding Chile. S.A.
(Class B)
Woknal. S.A.Montevideo (Uruguay)Operation of call centers100Atento B.V.
Atento Colombia. S.A.Bogotá DC (Colombia)Operation of call centers94.97871Atento B.V.
0.00424Atento Servicios Auxiliares de Contact Center. S.L.U.
0.00854Atento Servicios Técnicos y Consultoría. S.L.U.
5.00427Atento Teleservicios España. S.A.U.
0.00424Teleatento del Perú SAC.
Atento Holding Chile. S.A.Santiago de Chile (Chile)Holding company99.9999Atento B.V.
0.0001Atento Spain Holdco 2
Atento Chile. S.A.Santiago de Chile (Chile)Operation of call centers99.99Atento Holding Chile. S.A.
0.01Atento B.V.
Atento Educación LimitadaSantiago de Chile (Chile)Operation of call centers99Atento Chile. S.A.
1Atento Holding Chile. S.A.
Atento Centro de Formación Técnica LimitadaSantiago de Chile (Chile)Operation of call centers99Atento Chile. S.A.
1Atento Holding Chile. S.A.
Atento Spain Holdco 4. S.A.UMadrid (Spain)Holding company100Atento Spain Holdco. S.L.U.
Atento Brasil. S.ASão Paulo (Brazil)Operation of call centers99.999Atento Spain Holdco 4. S.A.U.
0.001Atento Spain Holdco. S.L.U.
R Brasil Soluções S.A.São Paulo (Brazil)Operation of call centers81.4885Atento Brasil. S.A.
Atento Spain Holdco 5. S.L.UMadrid (Spain)Holding company100Atento Spain Holdco. S.L.U.
Atento Mexico Holdco S. de R.L. de C.V.MexicoHolding company99.966Atento Spain Holdco 5. S.L.U.
0.004Atento Spain Holdco. S.L.U.
Atento Puerto Rico. Inc.Guaynabo (Puerto Rico)Operation of call centers100Atento Mexico Holdco S. de R.L. de C.V.
Contact US Teleservices Inc.Houston, Texas (USA)Operation of call centers100Atento Mexico Holdco S. de R.L. de C.V.
Atento Panamá. S.A.Panama CityOperation of call centers100Atento Mexico Holdco S. de R.L. de C.V.
Atento Atención y Servicios. S.A. de C.V.Mexico City (Mexico)Administrative, professional and consultancy services99.998Atento Mexico Holdco S. de R.L. de C.V.
0.002Atento Servicios. S.A. de C.V.
Atento Servicios. S.A. de C.V.Mexico City (Mexico)Sale of goods and services99.998Atento Mexico Holdco S. de R.L. de C.V.
0.002Atento Atención y Servicios. S.A. de C.V.
Atento Centroamérica. S.A.Guatemala (Guatemala)Holding company99.9999Atento Mexico Holdco S. de R.L. de C.V.
0.0001Atento El Salvador S.A. de C.V.
Atento de Guatemala. S.A.Guatemala (Guatemala)Operation of call centers99.99999Atento Centroamérica. S.A.
0.00001Atento El Salvador S.A. de C.V.
Atento El Salvador. S.A. de C.V.City of San Salvador (El Salvador)Operation of call centers7.4054Atento Centroamerica. S.A.
92.5946Atento de Guatemala. S.A.
Atento Nicaragua S.A. NicaraguaOperation of call centers4.35Atento Centroamerica. S.A.
95.65Atento Mexico Holdco S. de R.L. de C.V.
Atento Costa Rica S.A.Costa RicaOperation of call centers99.999Atento Mexico Holdco S. de R.L. de C.V.
0.0001Atento Centroamerica. S.A.
Interservicer - Serviços de BPO LtdaSão Paulo (Brasil)Operation of call centers50.00002Nova Interfile e Holding Ltda.
Interfile Serviços de BPO Ltda.São Paulo (Brasil)Operation of call centers50.00002Nova Interfile e Holding Ltda.
Nova Interfile Holding Ltda.São Paulo (Brasil)Holding company100Atento Brasil. S.A.

At December 31, 2016, 2017 and 2018, none of the Group’s subsidiaries is listed on a stock exchange, except for Atento Luxco 1 S.A., which has debt securities listed in the International Stock Exchange (TISE) in Guernsey. All subsidiaries use year-end December 31 as their reporting date.

u) New and amended standards adopted by the Group

The Atento Group applied IFRS 15 and IFRS 9 for the first time in 2018. The nature and effect of the changes as a result of adoption of these new accounting standards are described below. The adoption of these amendments did not have any material impact on the current period or any prior period.

Several other amendments and interpretations apply for the first time in 2018, but did not have an impact on the consolidated financial statements of the Atento Group. The Atento Group has not early adopted any standards, interpretations or amendments that have been issued but are not yet effective.

IFRS 15 Revenue from Contracts with Customers

IFRS 15 supersedes IAS 11 Construction Contracts, IAS 18 Revenue and related Interpretations and it applies, with limited exceptions, to all revenue arising from contracts with its customers. IFRS 15 establishes a five-step model to account for revenue arising from contracts with customers and requires that revenue be recognised at an amount that reflects the consideration to which an entity expects to be entitled in exchange for transferring goods or services to a customer.

IFRS 15 requires entities to exercise judgement, taking into consideration all of the relevant facts and circumstances when applying each step of the model to contracts with their customers. The standard also specifies the accounting for the incremental costs of obtaining a contract and the costs directly related to fulfilling a contract. In addition, the standard requires extensive disclosures.

The Atento Group adopted IFRS 15 using the modified retrospective approach for initial adoption. The Company and its subsidiaries did not have any initial impact through the adoption of IFRS 15.

IFRS 9 Financial Instruments

IFRS 9 Financial Instruments replaces IAS 39 Financial Instruments: Recognition and Measurement for annual periods beginning on or after 1 January 2018, bringing together all three aspects of the accounting for financial instruments: classification and measurement; impairment; and hedge accounting.

The Atento Group has applied IFRS 9 prospectively, with the initial application date of January 1, 2018.

Financial assets

The Company’s loans and receivables as per IAS 39 that are held to collect contractual cash flows that solely represent payments and interest satisfy the conditions for classification as at amortized cost for IFRS 9 and hence there will be no change to the accounting for these assets.

The Company also had no changes for derivatives, that as per IAS 39 are classified at fair value through profit or loss (unless they are designated as hedges) and would appear to be classified as FVPL (Fair Value Through Profit or Loss) as per IFRS 9.

Accordingly, the Atento Group did not have any impact on the classification and measurement of its financial assets.

Financial liabilities

There is no impact on the Atento Group’s accounting for financial liabilities, as the new requirements only affect the accounting for financial liabilities that are designated at fair value through profit or loss and the Atento Group does not have such liabilities other than option for the acquisition of non-controlling interest and derivatives, that as per IAS 39 are classified at fair value through profit or loss (unless they are designated as hedges) and will be classified as FVPL (fair value through profit or loss) as per IFRS 9. The derecognition rules have been transferred from IAS 39 Financial Instruments: Recognition and Measurement and have not been changed.

The new hedge accounting rules will align the accounting for hedging instruments more closely with the Atento Group’s risk management practices. As a general rule, more hedge relationships might be eligible for hedge accounting, as the standard introduces a more principles-based approach. The Atento Group’s current hedge relationships will qualify as continuing hedges upon the adoption of IFRS 9. Accordingly, the Atento Group does not have impact on the accounting for its hedging relationships.

The new impairment model requires the recognition of impairment provisions based on expected credit losses (ECL) rather than only incurred credit losses as is the case under IAS 39. It applies to financial assets classified at amortized cost, debt instruments measured at FVOCI (fair value through other comprehensive income), contract assets under IFRS 15 Revenue from Contracts with Customers, loan commitments and certain financial guarantee contracts. Management did not have any significant increase in the credit losses.

v) Standards issued but not yet effective

The new and amended standards and interpretations that are issued, but not yet effective, up to the date of issuance of the Group’s financial statements are disclosed below. The Group intends to adopt these new and amended standards and interpretations, if applicable, when they become effective.

Title of standard

IFRS 16 Leases

Nature of change

IFRS 16 was issued in January 2016. It will result in almost all leases being recognised on the balance sheet, as the distinction between operating and finance leases is removed. Under the new standard, an asset (the right to use the leased item) and a financial liability to pay rentals are recognised. The only exceptions are short-term and low-value leases.

 

Impact

The standard will affect primarily the accounting for the group’s operating leases.

As at the reporting date, lease commitments that the group expects to recognize as right-of-use assets amount to approximately 184,099 thousand U.S. dollars on January 1, 2019, and lease liabilities in the same amount.

The consolidated statement of operations will be impacted by a decrease of-operating expenses and an increase of the amortization of the right-of-use assets and interest on the lease liability.

Atento activities as a lessor are not material and hence the group does not expect any significant impact on the financial statements including no impacts in the loan’s covenants.

Mandatory application date/ Date of adoption by group

Atento will apply the standard from its mandatory adoption date of 1 January 2019. The group intends to apply the simplified transition approach and will not restate comparative amounts for the year prior to first adoption. Right-of-use assets for property leases will be measured on transition as if the new rules had always been applied. All other right-of-use assets will be measured at the amount of the lease liability on adoption

Title of standard

IFRIC Interpretation 23 Uncertainty over Income Tax Treatment

Key requirements

The Interpretation addresses the accounting for income taxes when tax treatments involve uncertainty that affects the application of IAS 12 and does not apply to taxes or levies outside the scope of IAS 12, nor does it specifically include requirements relating to interest and penalties associated with uncertain tax treatments.

The Interpretation specifically addresses the following:

Whether an entity considers uncertain tax treatments separately;

The assumptions an entity makes about the examination of tax treatments by taxation authorities;

How an entity determines taxable profit (tax loss), tax bases, unused tax losses, unused tax credits and tax rates;

How an entity considers changes in facts and circumstances.

Atento reviewed the tax treatment under the terms of IFRIC 23 in all subsidiaries and as at the reporting date, the group did not identify any material impact on the financial statements.

Atento implemented a process for periodically review the income tax treatments consistent under IFRIC 23 requirements across the group.

Mandatory application date/ Date of adoption by group

Atento will apply the standard from its mandatory adoption date of 1 January 2019.

There are no other standards that are not yet effective and that would be expected to have a material impact on the Atento Group in the current or future reporting periods and on foreseeable future transactions.

v3.19.1
MANAGEMENT OF FINANCIAL RISK
12 Months Ended
Dec. 31, 2018
Disclosure of risk management strategy related to hedge accounting [abstract]  
Disclosure of financial risk management [text block]

4) MANAGEMENT OF FINANCIAL RISK

4.1 Financial risk factors

The Atento Group’s activities are exposed to various types of financial risk: market risk (including foreign currency risk and interest rate risk), credit risk and liquidity risk. The Atento Group’s global risk management policy aims to minimize the potential adverse effects of these risks on the Atento Group’s financial returns. The Atento Group also uses derivative financial instruments to hedge certain risk exposures.

a) Market risk

Interest rate risk in respect of cash flow and fair value

Interest risk arises mainly as a result of changes in interest rates which affect: finance costs of debt bearing interest at variable rates (or short-term maturity debt expected to be renewed), as a result of fluctuations in interest rates, and the value of non­current liabilities that bear interest at fixed rates.

Atento Group’s finance costs are exposed to fluctuations in interest rates. At December 31, 2018, 7.4% of financial debt with third parties bore interests at variable rates, while at December 31, 2017. this amount was 12.8%. In both 2017 and 2018, the exposure was to the Brazilian CDI rate and the TJLP (Brazilian Long Term Interest Rate).

The Atento Group’s policy is to monitor the exposure to interest at risk. As described in Note 14, the Atento Group has entered to interest rate swaps that have the economic effect of converting floating­rate borrowings into fixed interest rate borrowings.

As of December 31, 2017. the estimated fair value of the interest rate hedging instruments related to the Brazilian Debentures totaled a derivative liability of $1.2 million, which was recorded as a financial liability. As of December 31, 2018, there were no outstanding interest rate hedging instruments related to the Brazilian Debentures.

Foreign currency risk

Our foreign currency risk arises from local currency revenues, receivables and payables, while the U.S. dollar is our functional and reporting currency. We benefit to a certain degree from the fact that the revenue we collect in each country, in which we have operations, is generally denominated in the same currency as the majority of the expenses we incur.

In accordance with our risk management policy, whenever we deem it appropriate, we manage foreign currency risk by using derivatives to hedge any exposure incurred in currencies other than those of the functional currency of the Countries.

The main source of our foreign currency risk is related to the Senior Secured Notes due 2022 denominated in U.S. dollars. Upon issuance of the Notes, we entered into cross-currency swaps pursuant to which we exchange an amount of U.S. dollars for a fixed amount of Euro, Mexican Pesos, Peruvian Soles and Brazilian Reais. The total amount of interest (coupon) payments are covered (until maturity date) and also a portion of the principal (until January 2020).

As of December 31, 2018, the estimated fair value of the cross-currency swaps totalled an net asset of $10.6 million (asset of $3.0 million as of December 31, 2017).

The table below shows the impact of a +/­10 basis points variation in the exchange rate on the value of the cross-currency swaps.

Thousands of U.S. dollars
CROSS-CURRENCY2018
FAIR VALUE10,630
0.10%(3,522)
-0.10%862

As of December 31, 2018, the estimated fair value of the cross-currency swaps totaled a net asset of $10.6 million (asset of $3.0 million as of December 31, 2017).

2016Financial assets (*)Financial liabilities (*)Sensitivity analysis
Functional currency - financial asset/liability currencyFunctional currency (thousands) Asset currency (thousands) U.S. Dollar (thousands) Functional currency (thousands)Liability currency (thousands)U.S. Dollar (thousands)Appreciation of asset/liability currency vs functional currency Appreciation of financial assets in functional currency Statements of operations (thousands of U.S. dollar) Appreciation of financial liabilities in functional currency Statements of operations (thousands of U.S. dollar)
Euro - Colombian Pesos244817,344272---10%2,846.728745--
Euro - Dirham Moroccan 2522,848281---10%9.629747--
Euro - Peruvian Nuevos Soles6424172---10%3.27612--
Euro - USD 3,5153,7053,705---10%0.93,905412--
Chilean Pesos – USD212-----10%0.0235---
Mexican Pesos – USD6-----10%0.0----
Brazilian Reais – USD622---10%0.37---
Guatemalan Quetzal – USD2,442325325---10%0.12,71336--
Colombian Pesos – USD590,271197197---10%0.0655,85722--
Peruvian Nuevos Soles - USD 23,4846,9986,9985,1381,5311,53110%0.326,0947785,709(170)
United States Dolar - Euro11,06810,50011,068---10%0.912,2981,230--
United States Dolar - MXN791,62779---10%18.6889--
Chilean Pesos – Euro292-----10%0.0324---
(*) Financial liabilities correspond to borrowing in currencies other than functional currencies. Financial assets correspond to cash and cash equivalents in currencies other than functional currencies.

2017Financial assets (*)Financial liabilities (*)Sensitivity analysis
Functional currency - financial asset/liability currencyFunctional currency (thousands) Asset currency (thousands) U.S. Dollar (thousands) Functional currency (thousands)Liability currency (thousands)U.S. Dollar (thousands)Appreciation of asset/liability currency vs functional currency Appreciation of financial assets in functional currency Statements of operations (thousands of U.S. dollar) Appreciation of financial liabilities in functional currency Statements of operations (thousands of U.S. dollar)
Euro - Colombian Pesos253904,880303---10%3,220.828134--
Euro - Dirham Moroccan 5275,915632---10%10.158670--
Euro - Peruvian Nuevos Soles3714444---10%3.5415--
Euro - USD 2,9993,5973,597---10%1.13,332400--
Chilean Pesos – USD7,9821313---10%0.08,8751--
Mexican Pesos – USD970-49---10%0.0-(49)--
Brazilian Reais – USD2788---10%0.3301--
Guatemalan Quetzal – USD821111---10%0.1911--
Colombian Pesos – USD610,695205205---10%0.0678,55023--
Peruvian Nuevos Soles - USD 26,3588,1238,1235,8221,7941,79410%0.329,2879036,469(199)
United States Dolar - Euro868---10%0.891--
United States Dolar - MXN1020210---10%17.7111--
Chilean Pesos – Euro132,016179215---10%0.0146,42320--
(*) Financial liabilities correspond to borrowing in currencies other than functional currencies. Financial assets correspond to cash and cash equivalents in currencies other than functional currencies.

2018Financial assets (*)Financial liabilities (*)Sensitivity analysis
Functional currency - financial asset/liability currencyFunctional currency (thousands) Asset currency (thousands) U.S. Dollar (thousands) Functional currency (thousands)Liability currency (thousands)U.S. Dollar (thousands)Appreciation of asset/liability currency vs functional currency Appreciation of financial assets in functional currency Statements of operations (thousands of U.S. dollar) Appreciation of financial liabilities in functional currency Statements of operations (thousands of U.S. dollar)
Euro - Colombian Pesos------10%3,349.0----
Euro - Dirham Moroccan 6687,031764---10%10.071352--
Euro - Peruvian Nuevos Soles------10%3.0----
Euro - USD 1,4171,6221,622---10%1.01,574180--
Chilean Pesos – USD36,7445353---10%0.040,8276--
Mexican Pesos – USD27,7191,4111,411---10%0.030,799157--
Brazilian Reais – USD1644---10%0.017---
Guatemalan Quetzal – USD2,094</