UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 8-K

CURRENT REPORT
Pursuant to Section 13 or 15(d) of The
Securities Exchange Act of 1934
Date of Report (Date of earliest event reported): May 5, 2020

THE WESTERN UNION COMPANY
(Exact name of registrant as specified in its charter)

Delaware		001-32903		20-4531180	
(State or other jurisdiction
of incorporation)		(Commission
File Number)		(I.R.S. Employer
Identification No.)	

			
7001 East Belleview Avenue
Denver, CO		80237	
(Address of principal executive offices)		(Zip Code)	

(866) 405-5012
(Registrant’s telephone number, including area code)

(Former name or former address, if changed since last report.)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

☐	Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)	

☐	Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)	

☐	Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))	

☐	Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))	

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading symbol	Name of each exchange on which registered	
Common Stock, $0.01 Par Value	WU	The New York Stock Exchange	

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

Emerging growth company	☐	

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐		

Item 2.02.
Results of Operations and Financial Condition.

On May 5, 2020, The Western Union Company (the “Company”) issued a press release relating to the Company’s earnings for the first quarter of fiscal year 2020 (the “Earnings Release”). A copy of the Earnings Release is attached hereto as Exhibit 99.1. The information furnished under this Item 2.02, including Exhibit 99.1, shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Securities Exchange Act”), nor shall it be deemed incorporated by reference in any filing under the Securities Act of 1933, as amended (the “Securities Act”), except as may be expressly set forth by specific reference to such filing.
Item 7.01.
Regulation FD Disclosure.

In connection with the issuance of the Earnings Release, the Company is holding a public conference call and webcast on May 5, 2020 at 4:30 p.m. Eastern Time, during which Hikmet Ersek, President and Chief Executive Officer, and Raj Agrawal, Chief Financial Officer, will provide the presentation attached hereto as Exhibit 99.2. Information regarding access to the conference call and webcast is set forth in the Earnings Release. The information furnished under this Item 7.01, including Exhibit 99.2, shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act, nor shall it be deemed incorporated by reference in any filing under the Securities Act, except as may be expressly set forth by specific reference to such filing.
Item 9.01.
Financial Statements and Exhibits.

(d) Exhibits.

		
Exhibit
Number	Description of Exhibit	
		
99.1	Earnings press release issued by The Western Union Company on May 5, 2020.	
		
99.2	Presentation of The Western Union Company dated May 5, 2020.	
		
104	Cover Page Interactive Data File (embedded within the Inline XBRL document)	

SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

				
Dated: May 5, 2020		THE WESTERN UNION COMPANY	
		By:	/s/    DARREN A. DRAGOVICH	
		Name:	Darren A. Dragovich	
		Title:	Vice President and Assistant Secretary	

Exhibit 99.1

 
 
FOR IMMEDIATE RELEASE

Western Union Reports First Quarter Results
 
Revenue of $1.2 billion; earnings per share $0.42 GAAP, $0.44 adjusted
Margin expanded year-over-year: 19.6% GAAP, 20.5% adjusted
Generated solid cash flow during the first quarter and financial position remains strong

DENVER, May 5, 2020: The Western Union Company (NYSE: WU), a global leader in cross-border, cross-currency money movement and payments, today reported first quarter financial results and provided a business update that considers the potential impact of the COVID-19 pandemic.
 
The Company generated revenue of $1.2 billion in the first quarter, a decline of 11% compared to the prior year period, on a reported basis.  Revenue declined 1% in the quarter on an adjusted constant currency basis, which excludes the impact of divestitures. The strengthening of the dollar against the Argentine peso negatively impacted reported revenue by approximately 3% in the quarter, while the effects of inflation on the Company’s Argentina-based businesses are estimated to have positively impacted revenue by approximately 1%.
 
GAAP earnings per share in the first quarter was $0.42 compared to $0.39 in the prior year period, and adjusted earnings per share in the first quarter was $0.44 compared to $0.41 in the prior year period. The increase in both GAAP and adjusted earnings per share was primarily due to productivity savings, lower compensation expense, a lower effective tax rate, and fewer shares outstanding, partially offset by the divestitures of Speedpay and Paymap in May of 2019.
 
President and CEO Hikmet Ersek said, “In these unprecedented times, Western Union’s mission to serve our customers in their efforts to support families, communities, and businesses around the world has never been more relevant. We are pleased that the progress we have made in our digital focused growth strategy, coupled with our leading cross-border, cross-currency platform and strong financial condition have positioned us well to deliver our essential services during this crisis and to drive profitable growth in the future.”

Ersek added, “Our top priority now is the safety and well-being of all of our stakeholders: employees, customers, agents and partners, and shareholders, and we are taking appropriate actions; implementing business contingency plans, modifying commercial practices, and focusing on the stability and competitive position of our company. Over the long-term we are confident that our resilient fundamentals, strong financial position, and sound strategy will enable us to expand our unique global money transfer and payment ecosystem to existing and new customer segments.”
 
CFO Raj Agrawal stated, “In the first quarter, our business produced solid cash flow and continued to support our capital priorities, including investing in the business and a meaningful dividend payout. Given Western Union’s leadership position in a historically stable market, sturdy balance sheet, and ample liquidity, we are confident that as the world recovers from COVID-19 our business will get back to strong and stable financial performance.”

 
Q1 Business Unit Highlights
 
	·		Consumer-to-Consumer (C2C) revenues, which represented 85% of total Company revenue in the quarter, declined 4% on a reported basis, or 3% constant currency, while transactions declined 3%. Geographically, the constant currency revenue decline was driven by transactions originated in Europe, the U.S., and Asia Pacific, primarily due to the impact of the COVID-19 pandemic. Declines were partially offset by constant currency revenue growth in the Middle East driven by growth in digital money transfer services.	
 
	·		Digital money transfer revenues increased 21% on a reported basis, or 22% constant currency, in the quarter. Digital money transfer revenues represented 16% of total C2C revenue in the quarter. Within the digital money transfer business, westernunion.com revenues increased 13% on a reported basis and 14% on a constant currency basis, including cross-border revenue growth of 23%. Westernunion.com service is now available in over 75 countries, plus additional territories. Bank account payout is available in over 100 countries, with real-time capabilities to select bank accounts and digital wallets in 50 countries, and retail payout in over 200 countries and territories. 	
 
	·		Western Union Business Solutions revenues increased 3% on a reported basis and 5% on a constant currency basis. Strong performance in foreign exchange hedging drove constant currency revenue growth during the quarter. Business Solutions represented 8% of total Company revenue in the quarter.
	
	·		Other revenues, which primarily consist of retail bill payments businesses in the U.S. and Argentina, declined 59%. The decline was due to the divestitures of the Speedpay and Paymap	

businesses and the depreciation of the Argentine peso. Other revenues represented 7% of total Company revenue in the quarter.	

 
Additional Q1 Financial Highlights
 
	·		GAAP operating margin in the quarter was 19.6% compared to 18.8% in the prior year period, with the increase primarily attributable to the benefits of productivity savings and lower compensation expense, partially offset by the negative impact from the 2019 divestitures and changes in foreign exchange rates.	
 
	·		Adjusted operating margin in the quarter was 20.5% compared to 19.3% in the prior year period. The increase in adjusted operating margin was due to the same factors above and excludes the impact of restructuring expenses and acquisition and divestiture costs.	
 
	·		The GAAP effective tax rate in the quarter was 12.5% compared to 19.9% in the prior year period, and the adjusted tax rate was also 12.5% in this quarter compared to 20.0% in the prior year period. The decrease in the Company’s tax rates compared to the prior year period was due to projected tax liabilities in the prior year related to the 2019 divestitures and greater discrete tax benefits in the current year.	
 
	·		Cash flow from operating activities for the quarter was $112 million and was negatively impacted by year-over-year changes in working capital. The Company returned nearly $310 million to shareholders in the first quarter of 2020, consisting of $217 million in share repurchases and $92 million of dividends. 	

COVID-19 Business Update
 
Since the COVID-19 pandemic has spread globally, the Company has taken swift and prudent operational and financial actions that are outlined below.
 
Operational Update
 
	·		Employees: The Company has taken global actions and measures for the health and safety of its employees. The majority of employees are currently working from home, with most of the Company’s offices operating under full or partial business continuity plans.  There has been no material negative impact on operations as a result of this change.	

	·		Customers: The Company has taken steps to help customers continue to reliably and conveniently transfer money and make payments around the world. Such steps include: expanded the westernunion.com service in additional countries year-to-date, launched a “Digital Location” concierge service in select countries, and worked with agents to provide home delivery of money transfers in select countries.  Additionally, the Company has expanded its Account Payout Network’s real-time capabilities, which is now available in 50 countries. 	
 
	·		Agents and network: The Company has worked with agents to implement social distancing measures and safety procedures designed to protect both agents and customers. In a large majority of the Company’s markets, agent locations remain open for business as an essential service.  Additionally, the Company offers a global Agent Locator tool to help customers identify location options.	
 
	·		Community: The Company and the Western Union Foundation have pledged significant funds in the fight against COVID-19. The funds will support domestic hunger relief efforts and global healthcare systems serving vulnerable populations, including refugees and migrants.	
 
Financial Update
 
	·		Revenue trends: Through mid-March, the Company performed in line with internal expectations, with disruptions limited to a few countries, notably China and Italy. As the virus has spread globally, the Company has seen a significant decline in transactions, primarily in its C2C retail business, due to stay-at-home orders and economic uncertainty surrounding the severity and duration of the crisis. These trends continued in the month of April, but a small number of geographies and markets began to ease restrictions on a limited basis. Assuming restrictions ease and economies recover more broadly over the next few months, we believe negative trends are likely to be the most significant in the second quarter of the year.	
 
	·		Financial position and liquidity continue to be strong: As of March 31, 2020, the Company had cash of $1.1 billion, no borrowings outstanding on its $1.5 billion revolving credit facility, and no significant debt maturities due until 2022. The Company continues to finance working capital through the commercial paper market and had $85 million outstanding at the end of the first quarter.	
 
	·		Capital allocation priorities remain unchanged: The Company’s capital allocation hierarchy is investing in the business, returning cash to shareholders through the quarterly dividend, mergers and acquisitions, and share repurchases. The Company has temporarily paused share repurchases.	

	·		Cost structure provides flexibility: Approximately 60% of total costs are variable in nature. The Company is managing its fixed costs during the crisis by delaying hiring, limiting travel, and prioritizing investments. As presented at the September 2019 Investor Day, the Company expects to realize approximately $50 million of annual cost savings in 2020, and potentially more depending on the extent of the COVID-19 disruption, and a total of $150 million through 2022.	
 
	·		Given the extent and uncertain duration of the impact of COVID-19, the Company does not believe it can reasonably project the impact of the virus on its 2020 financial results at this time and will provide an update on the 2020 outlook when appropriate.  However, the Company expects to emerge strong and well positioned after the disruption is over.	

Adjustment Items
 
Adjusted constant currency revenue growth metrics for 2020 exclude revenues for the Speedpay and Paymap businesses in the prior year period, each of which was divested in May 2019.  Adjusted operating profit, tax rate, and earnings per share metrics for 2020 periods exclude restructuring expenses and acquisition and divestiture costs, net of related tax benefits, as applicable.
 
Adjusted constant currency revenue metrics for 2019 exclude revenues for the Speedpay and Paymap businesses.  Adjusted operating profit metrics for 2019 periods exclude restructuring expenses and acquisition and divestiture costs.  Adjusted tax rate and earnings per share metrics for 2019 periods exclude the impact of the net gain on the Speedpay and Paymap divestitures, restructuring expenses, and acquisition and divestiture costs. Restructuring expenses are not included in operating segment results.
 
Although the Company has previously incurred and can reasonably be expected to incur restructuring costs in the future, these expenses are specific to the implementation of the Global Strategy initiative and the Company has therefore provided adjusted financial results that exclude these expenses.

Additional Statistics
Additional key statistics for the quarter and historical trends can be found in the supplemental tables included with this press release.
 
All amounts included in the supplemental tables to this press release are rounded to the nearest tenth of a million, except as otherwise noted. As a result, the percentage changes and margins disclosed herein may not recalculate precisely using the rounded amounts provided.
 
Non-GAAP Measures
Western Union presents a number of non-GAAP financial measures because management believes that these metrics provide meaningful supplemental information in addition to the GAAP metrics and provide comparability and consistency to prior periods. Constant currency results assume foreign revenues are translated from foreign currencies to the U.S. dollar, net of the effect of foreign currency hedges, at rates consistent with those in the prior year.
 
These non-GAAP financial measures include the following: (1) consolidated revenue change constant currency adjusted and excluding Speedpay and Paymap, (2) Consumer-to-Consumer segment revenue change constant currency adjusted, (3) Consumer-to-Consumer segment westernunion.com and digital money transfer revenue change constant currency adjusted, (4) Business Solutions segment revenue change constant currency adjusted, (5) operating margin, excluding, as applicable, restructuring-related expenses and acquisition and divestiture costs, (6) diluted earnings per share, excluding, as applicable, restructuring-related expenses and acquisition and divestiture costs, (7) effective tax rate, excluding, as applicable, restructuring-related expenses and acquisition and divestiture costs, and (8) additional measures found in the supplemental tables included with this press release.
 
Reconciliations of non-GAAP to comparable GAAP measures are available in the accompanying schedules and in the “Investor Relations” section of the Company’s website at
http://ir.westernunion.com.

Investor and Analyst Conference Call and Slide Presentation
The Company will host a conference call and webcast, including slides, at 4:30 p.m. Eastern Time today. To listen to the conference call via telephone, dial +1 (888) 317-6003 (U.S.) or +1 (412) 317-6061 (outside the U.S.) ten minutes prior to the start of the call. The pass code is 5022684.
 
The conference call and accompanying slides will be available via webcast at
http://ir.westernunion.com. Registration for the event is required, so please register at least five minutes prior to the scheduled start time.
 
A webcast replay will be available at http://ir.westernunion.com.
 
Please note: All statements made by Western Union officers on this call are the property of Western Union and subject to copyright protection. Other than the replay, Western Union has not authorized, and disclaims responsibility for, any recording, replay or distribution of any transcription of this call.

Safe Harbor Compliance Statement for Forward-Looking Statements
This press release contains certain statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance and involve certain risks, uncertainties, and assumptions that are difficult to predict. Actual outcomes and results may differ materially from those expressed in, or implied by, our forward-looking statements. Words such as "expects," "intends," "targets," "anticipates," "believes," "estimates," "guides," "provides guidance," "provides outlook," and other similar expressions or future or conditional verbs such as "may," "will," "should," "would," "could," and "might" are intended to identify such forward-looking statements. Readers of this press release of The Western Union Company (the "Company," "Western Union," "we," "our," or "us") should not rely solely on the forward-looking statements and should consider all uncertainties and risks discussed in the Risk Factors section and throughout the Annual Report on Form 10-K for the year ended December 31, 2019.  The statements are only as of the date they are made, and the Company undertakes no obligation to update any forward-looking statement.
 
Possible events or factors that could cause results or performance to differ materially from those expressed in our forward-looking statements include the following: (i) events related to our business and industry, such as: changes in general economic conditions and economic conditions in the regions and industries in which we operate, including global economic downturns and trade disruptions, or significantly slower growth or declines in the money transfer, payment service, and other markets in which we operate, including downturns or declines related to interruptions in migration patterns or other events, such as public health emergencies,  epidemics, or pandemics such as COVID-19, civil unrest, war, terrorism, or natural disasters, or non-performance by our banks, lenders, insurers, or other financial services providers; failure to compete effectively in the money transfer and payment service industry, including among other things, with respect to price, with global and niche or corridor money transfer providers, banks and other money transfer and payment service providers, including electronic, mobile and internet-based services, card associations, and card-based payment providers, and with digital currencies and related protocols, and other innovations in technology and business models; political conditions and related actions, including trade restrictions and government sanctions, in the United States and abroad, which may adversely affect our business and economic conditions as a whole, including interruptions of United States or other government relations with countries in which we have or are implementing significant business relationships with agents or clients; deterioration in customer confidence in our business, or in money transfer and payment service providers generally; our ability to adopt new technology and

develop and gain market acceptance of new and enhanced services in response to changing industry and consumer needs or trends; changes in, and failure to manage effectively, exposure to foreign exchange rates, including the impact of the regulation of foreign exchange spreads on money transfers and payment transactions; any material breach of security, including cybersecurity, or safeguards of or interruptions in any of our systems or those of our vendors or other third parties; cessation of or defects in various services provided to us by third-party vendors; mergers, acquisitions, and the integration of acquired businesses and technologies into our Company, divestitures, and the failure to realize anticipated financial benefits from these transactions, and events requiring us to write down our goodwill; decisions to change our business mix; our ability to realize the anticipated benefits from restructuring-related initiatives, which may include decisions to downsize or to transition operating activities from one location to another, and to minimize any disruptions in our workforce that may result from those initiatives; failure to manage credit and fraud risks presented by our agents, clients, and consumers; failure to maintain our agent network and business relationships under terms consistent with or more advantageous to us than those currently in place, including due to increased costs or loss of business as a result of increased compliance requirements or difficulty for us, our agents, or their subagents in establishing or maintaining relationships with banks needed to conduct our services; changes in tax laws or their interpretation, any subsequent regulation, and potential related state income tax impacts, and unfavorable resolution of tax contingencies; adverse rating actions by credit rating agencies; our ability to protect our brands and our other intellectual property rights and to defend ourselves against potential intellectual property infringement claims; our ability to attract and retain qualified key employees and to manage our workforce successfully; material changes in the market value or liquidity of securities that we hold; restrictions imposed by our debt obligations; (ii) events related to our regulatory and litigation environment, such as: liabilities or loss of business resulting from a failure by us, our agents, or their subagents to comply with laws and regulations and regulatory or judicial interpretations thereof, including laws and regulations designed to protect consumers, or detect and prevent money laundering, terrorist financing, fraud, and other illicit activity; increased costs or loss of business due to regulatory initiatives and changes in laws, regulations and industry practices and standards, including changes in interpretations, in the United States and abroad, affecting us, our agents, or their subagents, or the banks with which we or our agents maintain bank accounts needed to provide our services, including related to anti-money laundering regulations, anti-fraud measures, our licensing arrangements, customer due diligence, agent and subagent due diligence, registration and monitoring requirements, consumer protection requirements, remittances, and

immigration; liabilities, increased costs or loss of business and unanticipated developments resulting from governmental investigations and consent agreements with or enforcement actions by regulators, such as those associated with the settlement agreements with the United States Department of Justice, certain United States Attorney’s Offices, the United States Federal Trade Commission, the Financial Crimes Enforcement Network of the United States Department of Treasury, and various state attorneys general; liabilities resulting from litigation, including class-action lawsuits and similar matters, and regulatory enforcement actions, including costs, expenses, settlements, and judgments; failure to comply with regulations and evolving industry standards regarding consumer privacy and data use and security, including with respect to the General Data Protection Regulation in the European Union and the California Consumer Privacy Act; failure to comply with the Dodd-Frank Wall Street Reform and Consumer Protection Act, as well as regulations issued pursuant to it and the actions of the Consumer Financial Protection Bureau and similar legislation and regulations enacted by other governmental authorities in the United States and abroad related to consumer protection and derivative transactions; effects of unclaimed property laws or their interpretation or the enforcement thereof; failure to maintain sufficient amounts or types of regulatory capital or other restrictions on the use of our working capital to meet the changing requirements of our regulators worldwide; changes in accounting standards, rules and interpretations, or industry standards affecting our business; and (iii) other events such as: catastrophic events; and management’s ability to identify and manage these and other risks.

 
About Western Union
The Western Union Company (NYSE: WU) is a global leader in cross-border, cross-currency money movement and payments. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. As of March 31, 2020, our network included over 550,000 retail agent locations offering our branded services in more than 200 countries and territories, with the capability to send money to billions of accounts. Additionally, westernunion.com, our fastest growing channel in 2019, is available in over 75 countries, plus additional territories, to move money around the world. With our global reach, Western Union moves money for better, connecting family, friends and businesses to enable financial inclusion and support economic growth. For more information, visit www.westernunion.com.

WU-G

Contacts:
Media Relations:
Pia De Lima
+1 (954) 260-5732
Pia.DeLima@westernunion.com 
 
Investor Relations:
Brendan Metrano
+1(720) 332-8089
Brendan.Metrano@westernunion.com 

 

THE WESTERN UNION COMPANY
KEY STATISTICS
(Unaudited)

 	 	 	Notes*	 	    	1Q19	 	2Q19	 	3Q19	 	4Q19	 	FY2019	 	1Q20	
Consolidated Metrics	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Consolidated revenues (GAAP) - YoY % change	 	 	 	 	 	 	(4)	%  	 	 	(5)	%  	 	 	(6)	%  	 	 	(7)	%  	 	 	(5)	%  	 	 	(11)	%  	
Consolidated revenues (constant currency adjusted and excluding Speedpay and Paymap) - YoY % change	 	 	(a)	 	 	 	 2	%	 	 	 4	%  	 	 	 4	%  	 	 	 3	%  	 	 	 3	%	 	 	(1)	%  	
Consolidated operating margin (GAAP)	 	 	 	 	 	 	18.8	%	 	 	
19.3	%  	 	 	
15.1	%  	 	 	
17.3	%  	 	 	
17.6	%	 	 	
19.6	%  	
Consolidated operating margin, excluding restructuring-related expenses and acquisition and divestiture costs	 	 	(b)	 	 	 	19.3	%  	 	 	20.3	%  	 	 	22.3	%  	 	 	18.7	%  	 	 	20.1	%  	 	 	20.5	%  	
Speedpay and Paymap contribution to operating margin	 	 	(c)	 	 	 	0.4	%  	 	 	0.0	%  	 	 	N/A	 	 	 	N/A	 	 	 	0.1	%  	 	 	N/A	 	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
EBITDA margin	 	 	(d)	 	 	 	23.6	%  	 	 	24.1	%  	 	 	19.8	%  	 	 	22.4	%  	 	 	22.5	%  	 	 	24.5	%  	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Consumer-to-Consumer (C2C) Segment Metrics	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	
Revenues (GAAP) - YoY % change	 	 	 	 	 	 	(3)	%  	 	 	(1)	%  	 	 	 1	%  	 	 	 0	%  	 	 	(1)	%  	 	 	(4)	%  	
Revenues (constant currency adjusted) - YoY % change	 	 	(f)	 	 	 	 0	%	 	 	 1	%  	 	 	 2	%  	 	 	 1	%  	 	 	 1	%	 	 	(3)	%  	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Transactions - YoY % change	 	 	 	 	 	 	 2	%  	 	 	 1	%  	 	 	 2	%  	 	 	(1)	%  	 	 	 1	%  	 	 	(3)	%  	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Principal per transaction, as reported - YoY % change	 	 	 	 	 	 	(2)	%  	 	 	(1)	%  	 	 	 0	%  	 	 	 0	%  	 	 	(1)	%  	 	 	 2	%  	
Principal per transaction (constant currency adjusted) - YoY % change	 	 	(g)	 	 	 	 2	%	 	 	 1	%  	 	 	 2	%  	 	 	 1	%  	 	 	 1	%	 	 	 4	%  	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Cross-border principal, as reported - YoY % change	 	 	 	 	 	 	 1	%  	 	 	 0	%  	 	 	 3	%  	 	 	 1	%  	 	 	 1	%  	 	 	 0	%  	
Cross-border principal (constant currency adjusted) - YoY % change	 	 	(h)	 	 	 	 5	%	 	 	 3	%  	 	 	 4	%  	 	 	 2	%  	 	 	 3	%	 	 	 2	%  	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Operating margin**	 	 	 	 	 	 	22.1	%	 	 	22.5	%  	 	 	23.7	%  	 	 	20.3	%  	 	 	22.1	%	 	 	20.7	%  	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Digital money transfer revenue (GAAP) - YoY % change (1)	 	 	 	 	 	 	17	%  	 	 	18	%  	 	 	21	%  	 	 	25	%  	 	 	20	%  	 	 	21	%  	
Digital money transfer foreign currency translation impact	 	 	(k)	 	 	 	 2	%  	 	 	 2	%  	 	 	 1	%  	 	 	 1	%  	 	 	 2	%  	 	 	 1	%  	
Digital money transfer revenue (constant currency adjusted) - YoY % change (1)	 	 	 	 	 	 	19	%  	 	 	20	%  	 	 	22	%  	 	 	26	%  	 	 	22	%  	 	 	22	%  	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
westernunion.com revenue (GAAP) - YoY % change	 	 	(ii)	 	 	 	17	%  	 	 	18	%  	 	 	16	%  	 	 	17	%  	 	 	17	%  	 	 	13	%  	
westernunion.com foreign currency translation impact	 	 	(k)	 	 	 	 2	%  	 	 	 2	%  	 	 	 1	%  	 	 	 1	%  	 	 	 1	%  	  	 	 1	%  	
westernunion.com revenue (constant currency adjusted) - YoY % change	 	 	(ii)	 	 	 	19	%  	 	 	20	%  	 	 	17	%  	 	 	18	%  	 	 	18	%  	  	 	14	%  	
westernunion.com transactions - YoY % change	 	 	(ii)	 	 	 	19	%  	 	 	15	%  	 	 	16	%  	 	 	13	%  	 	 	16	%  	 	 	15	%  	

	(1)		Represents revenue from transactions conducted and funded through westernunion.com and transactions initiated on internet and mobile applications hosted by our third-party white label or co-branded digital partners.	

THE WESTERN UNION COMPANY
KEY STATISTICS
(Unaudited)

 	  	Notes*	 	1Q19	 	2Q19	 	3Q19	 	4Q19	  	FY2019	 	1Q20	
C2C Segment Regional Metrics	 	 	  	 	 	 	 	 	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	
NA region revenues (GAAP) - YoY % change	 	 	(aa), (bb)	 	 	 	 1	%	 	 	 2	%	 	 	 2	%	 	 	 1	%	 	 	 2	%	 	 	(2)	%	
NA region foreign currency translation impact	 	 	(k)	 	 	 	 0	%	 	 	 0	%	 	 	 0	%	 	 	 0	%	 	 	 0	%	  	 	 0	%	
NA region revenues (constant currency adjusted) - YoY % change	 	 	(aa), (bb)	 	 	 	 1	%	 	 	 2	%	 	 	 2	%	 	 	 1	%	 	 	 2	%	 	 	(2)	%	
NA region transactions - YoY % change	 	 	(aa), (bb)	 	 	 	 0	%	 	 	(1)	%	 	 	(1)	%	 	 	(4)	%	 	 	(2)	%	 	 	(5)	%	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
EU & CIS region revenues (GAAP) - YoY % change	 	 	(aa), (cc)	 	 	 	(3)	%	 	 	(3)	%	 	 	(1)	%	 	 	 1	%	 	 	(2)	%	 	 	(5)	%	
EU & CIS region foreign currency translation impact	 	 	(k)	 	 	 	 4	%	 	 	 4	%	 	 	 2	%	 	 	 1	%	 	 	 3	%	  	 	 0	%	
EU & CIS region revenues (constant currency adjusted) - YoY% change	 	 	(aa), (cc)	 	 	 	 1	%	 	 	 1	%	 	 	 1	%	 	 	 2	%	 	 	 1	%	 	 	(5)	%	
EU & CIS region transactions - YoY % change	 	 	(aa), (cc)	 	 	 	 5	%	 	 	 4	%	 	 	 6	%	 	 	 5	%	 	 	 5	%	 	 	 1	%	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
MEASA region revenues (GAAP) - YoY % change	 	 	(aa), (dd)	 	 	 	(7)	%	 	 	(3)	%	 	 	 4	%	 	 	 0	%	 	 	(1)	%	 	 	 3	%	
MEASA region foreign currency translation impact	 	 	(k)	 	 	 	 1	%	 	 	 2	%	 	 	 1	%	 	 	 0	%	 	 	 1	%	  	 	 0	%	
MEASA region revenues (constant currency adjusted) - YoY % change	 	 	(aa), (dd)	 	 	 	(6)	%	 	 	(1)	%	 	 	 5	%	 	 	 0	%	 	 	 0	%	 	 	 3	%	
MEASA region transactions - YoY % change	 	 	(aa), (dd)	 	 	 	 1	%	 	 	(3)	%	 	 	 1	%	 	 	(1)	%	 	 	(1)	%	 	 	 1	%	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
LACA region revenues (GAAP) - YoY % change	 	 	(aa), (ee)	 	 	 	(2)	%	 	 	 4	%	 	 	 4	%	 	 	(2)	%	 	 	 1	%	 	 	(11)	%	
LACA region foreign currency translation impact	 	 	(k)	 	 	 	14	%	 	 	12	%	 	 	 8	%	 	 	 8	%	 	 	10	%	  	 	 8	%	
LACA region revenues (constant currency adjusted) - YoY % change	 	 	(aa), (ee)	 	 	 	12	%	 	 	16	%	 	 	12	%	 	 	 6	%	 	 	11	%	 	 	(3)	%	
LACA region transactions - YoY % change	 	 	(aa), (ee)	 	 	 	 9	%	 	 	11	%	 	 	10	%	 	 	 4	%	 	 	 8	%	 	 	(5)	%	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
APAC region revenues (GAAP) - YoY % change	 	 	(aa), (ff)	 	 	 	(13)	%	 	 	(14)	%	 	 	(13)	%	 	 	(10)	%	 	 	(13)	%	 	 	(10)	%	
APAC region foreign currency translation impact	 	 	(k)	 	 	 	 2	%	 	 	 2	%	 	 	 0	%	 	 	 0	%	 	 	 1	%	  	 	 1	%	
APAC region revenues (constant currency adjusted) - YoY % change	 	 	(aa), (ff)	 	 	 	(11)	%	 	 	(12)	%	 	 	(13)	%	 	 	(10)	%	 	 	(12)	%	 	 	(9)	%	
APAC region transactions - YoY % change	 	 	(aa), (ff)	 	 	 	(6)	%	 	 	(9)	%	 	 	(6)	%	 	 	(7)	%	 	 	(7)	%	 	 	(14)	%	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
International revenues - YoY % change	 	 	(gg)	 	 	 	(5)	%	 	 	(3)	%  	 	 	 0	%  	 	 	(1)	%  	 	 	(2)	%	 	 	(4)	%  	
International transactions - YoY % change	 	 	(gg)	 	 	 	 3	%	 	 	 2	%  	 	 	 4	%  	 	 	 2	%  	 	 	 3	%	 	 	(2)	%  	
International revenues - % of C2C segment revenues	 	 	(gg)	 	 	 	66	%	 	 	65	%  	 	 	66	%  	 	 	66	%  	 	 	66	%	 	 	65	%  	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
United States originated revenues - YoY % change	 	 	(hh)	 	 	 	 0	%	 	 	 2	%  	 	 	 2	%  	 	 	 1	%  	 	 	 1	%	 	 	(3)	%  	
United States originated transactions - YoY % change	 	 	(hh)	 	 	 	 0	%	 	 	(1)	%  	 	 	(1)	%  	 	 	(4)	%  	 	 	(2)	%	 	 	(5)	%  	
United States originated revenues - % of C2C segment revenues	 	 	(hh)	 	 	 	34	%	 	 	35	%  	 	 	34	%  	 	 	34	%  	 	 	34	%	 	 	35	%  	

THE WESTERN UNION COMPANY
KEY STATISTICS
(Unaudited)

 	  	Notes*	 	1Q19	 	2Q19	 	3Q19	 	4Q19	  	FY2019	 	1Q20	
% of C2C Revenue	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	
NA region revenues	 	 	(aa), (bb)	 	 	 	38	%	 	 	38	%  	 	 	38	%  	 	 	38	%  	 	 	38	%	 	 	38	%  	
EU & CIS region revenues	 	 	(aa), (cc)	 	 	 	32	%	 	 	32	%  	 	 	32	%  	 	 	32	%  	 	 	32	%	 	 	31	%  	
MEASA region revenues	 	 	(aa), (dd)	 	 	 	15	%	 	 	15	%  	 	 	15	%  	 	 	15	%  	 	 	15	%	 	 	16	%  	
LACA region revenues	 	 	(aa), (ee)	 	 	 	 9	%	 	 	 9	%  	 	 	 9	%  	 	 	 9	%  	 	 	 9	%	 	 	 9	%  	
APAC region revenues	 	 	(aa), (ff)	 	 	 	 6	%	 	 	 6	%  	 	 	 6	%  	 	 	 6	%  	 	 	 6	%	 	 	 6	%  	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Digital money transfer revenues	 	 	(aa)	 	 	 	13	%	 	 	13	%  	 	 	14	%  	 	 	16	%  	 	 	14	%	 	 	16	%  	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Business Solutions Segment Metrics	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	
Revenues (GAAP) - YoY % change	 	 	 	 	 	 	(1)	%  	 	 	 3	%  	 	 	 0	%  	 	 	 0	%  	 	 	 0	%  	 	 	 3	%  	
Revenues (constant currency adjusted) - YoY % change	 	 	(i)	 	 	 	 4	%	 	 	 7	%  	 	 	 3	%  	 	 	 1	%  	 	 	 4	%	 	 	 5	%  	
Operating margin**	 	 	 	 	 	 	9.0	%  	 	 	10.9	%  	 	 	16.7	%  	 	 	11.3	%  	 	 	12.0	%  	 	 	14.1	%  	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Other (primarily bill payments businesses in Argentina and the United States)	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	
Revenues (GAAP) - YoY % change	 	 	 	 	 	 	(9)	%  	 	 	(31)	%  	 	 	(48)	%  	 	 	(52)	%  	 	 	(34)	%  	 	 	(59)	%  	
Operating margin**	 	 	 	 	 	 	5.0	%  	 	 	4.3	%  	 	 	9.0	%  	 	 	4.6	%  	 	 	5.5	%  	 	 	26.1	%  	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
% of Total Company Revenue (GAAP)	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	 	 	  	 	
Consumer-to-Consumer segment revenues	 	 	 	 	 	 	79	%  	 	 	83	%  	 	 	85	%  	 	 	86	%  	 	 	83	%  	 	 	85	%  	
Business Solutions segment revenues	 	 	 	 	 	 	 7	%  	 	 	 7	%  	 	 	 8	%  	 	 	 7	%  	 	 	 7	%  	 	 	 8	%  	
Other revenues	 	 	 	 	 	 	14	%  	 	 	10	%  	 	 	 7	%  	 	 	 7	%  	 	 	10	%  	 	 	 7	%  	
 
*   See the “Notes to Key Statistics” section of the press release for the applicable Note references and the reconciliation of non-GAAP financial measures, unless already reconciled herein.
** In the first quarter of 2020, we changed our expense allocation method so that our corporate data center and network engineering information technology expenses are allocated based on a percentage of relative revenue. In 2019, these costs had been allocated based in part on a percentage of relative transactions. We believe that an allocation method based fully on relative revenue presents a more representative view of segment profitability, as certain of our services, particularly some of our bill payment services and our money order services, have much lower revenues per transaction than our other services. For the three months ended March 31, 2019, June 30, 2019, September 30, 2019, and December 31, 2019, and for the twelve months ended December 31, 2019, this change would have decreased Consumer-to-Consumer and increased Other operating income by $13.1 million, $11.7 million, $13.0 million, $11.8 million, and $49.6 million, respectively. Business Solutions was not materially impacted by the change in the allocation method. 

 

 
THE WESTERN UNION COMPANY
CONDENSED CONSOLIDATED STATEMENTS OF INCOME
(Unaudited)
(in millions, except per share amounts)

 	 	Three Months Ended	
 	 	March 31, 	
 	    	2020	    	2019	    	% Change	
Revenues	 	$	1,190.0	 	$	1,337.0	 	(11)	%	
Expenses:	 	 	  	 	 	 	 	  	 	
Cost of services	 	 	683.4	 	 	785.0	 	(13)	%	
Selling, general, and administrative	 	 	273.4	 	 	300.8	 	(9)	%	
Total expenses (a)	 	 	956.8	 	 	1,085.8	 	(12)	%	
Operating income	 	 	233.2	 	 	251.2	 	(7)	%	
Other income/(expense):	 	 	  	 	 	  	 	  	 	
Interest income	 	 	1.6	 	 	2.1	 	(23)	%	
Interest expense	 	 	(32.9)	 	 	(39.7)	 	(17)	%	
Other income, net	 	 	 —	 	 	2.5	 	(b)	 	
Total other expense, net	 	 	(31.3)	 	 	(35.1)	 	(11)	%	
Income before income taxes	 	 	201.9	 	 	216.1	 	(7)	%	
Provision for income taxes	 	 	25.2	 	 	43.0	 	(41)	%	
Net income	 	$	176.7	 	$	173.1	 	 2	%	
Earnings per share:	 	 	  	 	 	  	 	  	 	
Basic	 	$	0.43	 	$	0.40	 	 8	%	
Diluted	 	$	0.42	 	$	0.39	 	 8	%	
Weighted-average shares outstanding:	 	 	 	 	 	 	 	  	 	
Basic	 	 	414.3	 	 	437.7	 	 	 	
Diluted	 	 	418.3	 	 	439.9	 	 	 	

 	
	(a)		For the three months ended March 31, 2020, we incurred $10.5 million of expenses related to our restructuring plan, the majority of which are related to consulting service fees, severance, and other costs. For the three months ended March 31, 2020, $0.9 million and $9.6 million are included within Cost of services and Selling, general, and administrative, respectively. 	
	(b)		Calculation not meaningful.	

THE WESTERN UNION COMPANY
CONDENSED CONSOLIDATED BALANCE SHEETS
(Unaudited)
(in millions, except per share amounts)

 	    	March 31, 	 	December 31, 	
 	 	2020	 	2019	
Assets	 	 	  	 	 	  	
Cash and cash equivalents	 	$	1,072.8	 	$	1,450.5	
Settlement assets	 	 	3,134.6	 	 	3,296.7	
Property and equipment, net of accumulated depreciation of $639.3 and $616.5, respectively	 	 	173.7	 	 	186.9	
Goodwill	 	 	2,566.6	 	 	2,566.6	
Other intangible assets, net of accumulated amortization of $998.9 and $961.5, respectively	 	 	485.1	 	 	494.9	
Other assets	 	 	932.6	 	 	762.9	
Total assets	 	$	8,365.4	 	$	8,758.5	
Liabilities and stockholders' deficit	 	 	  	 	 	  	
Liabilities:	 	 	  	 	 	  	
Accounts payable and accrued liabilities	 	$	491.6	 	$	601.9	
Settlement obligations	 	 	3,134.6	 	 	3,296.7	
Income taxes payable	 	 	1,016.5	 	 	1,019.7	
Deferred tax liability, net	 	 	150.6	 	 	152.1	
Borrowings	 	 	3,070.1	 	 	3,229.3	
Other liabilities	 	 	651.7	 	 	498.3	
Total liabilities	 	 	8,515.1	 	 	8,798.0	
 	 	 	 	 	 	 	
Stockholders' deficit:	 	 	  	 	 	  	
Preferred stock, $1.00 par value; 10 shares authorized; no shares issued	 	 	 —	 	 	 —	
Common stock, $0.01 par value; 2,000 shares authorized; 410.9 shares and 418.0 shares issued and outstanding as of March 31, 2020 and December 31, 2019, respectively	 	 	4.1	 	 	4.2	
Capital surplus	 	 	854.7	 	 	841.2	
Accumulated deficit	 	 	(828.2)	 	 	(675.9)	
Accumulated other comprehensive loss	 	 	(180.3)	 	 	(209.0)	
Total stockholders' deficit	 	 	(149.7)	 	 	(39.5)	
Total liabilities and stockholders' deficit	 	$	8,365.4	 	$	8,758.5	

THE WESTERN UNION COMPANY
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited)
(in millions)

 	 	Three Months Ended	
 	 	March 31, 	
 	    	2020	    	2019	
Cash flows from operating activities	 	 	  	 	 	  	
Net income	 	$	176.7	 	$	173.1	
Adjustments to reconcile net income to net cash provided by operating activities:	 	 	 	 	 	 	
Depreciation	 	 	16.5	 	 	19.2	
Amortization	 	 	41.7	 	 	45.6	
Other non-cash items, net	 	 	20.8	 	 	28.4	
Increase/(decrease) in cash resulting from changes in:	 	 	 	 	 	 	
Other assets	 	 	(23.1)	 	 	(7.3)	
Accounts payable and accrued liabilities	 	 	(109.3)	 	 	(44.1)	
Income taxes payable	 	 	(2.8)	 	 	31.1	
Other liabilities	 	 	(8.1)	 	 	(6.4)	
Net cash provided by operating activities	 	 	112.4	 	 	239.6	
Cash flows from investing activities	 	 	  	 	 	  	
Payments for capitalized contract costs	 	 	(21.5)	 	 	(15.1)	
Payments for internal use software	 	 	(7.9)	 	 	(6.4)	
Purchases of property and equipment	 	 	(6.3)	 	 	(16.1)	
Proceeds from the sale of former corporate headquarters	 	 	44.2	 	 	 —	
Purchases of non-settlement related investments and other	 	 	 —	 	 	(4.1)	
Proceeds from maturity of non-settlement related investments	 	 	0.3	 	 	19.8	
Purchases of held-to-maturity non-settlement related investments	 	 	 —	 	 	(0.7)	
Proceeds from held-to-maturity non-settlement related investments	 	 	 —	 	 	5.9	
Net cash provided by/(used in) investing activities	 	 	8.8	 	 	(16.7)	
Cash flows from financing activities	 	 	  	 	 	  	
Cash dividends paid	 	 	(92.4)	 	 	(87.4)	
Common stock repurchased	 	 	(237.1)	 	 	(171.6)	
Net repayments of commercial paper	 	 	(160.0)	 	 	(65.0)	
Proceeds from exercise of options	 	 	1.0	 	 	1.8	
Other financing activities	 	 	(0.7)	 	 	(0.1)	
Net cash used in financing activities	 	 	(489.2)	 	 	(322.3)	
Net change in cash, cash equivalents, and restricted cash	 	 	(368.0)	 	 	(99.4)	
Cash, cash equivalents, and restricted cash at beginning of period (a)	 	 	1,456.8	 	 	979.7	
Cash, cash equivalents, and restricted cash at end of period (a)	 	$	1,088.8	 	$	880.3	

	(a)		As of March 31, 2020 and 2019 the Company had $16.0 million and $6.2 million, respectively, of restricted cash.	

THE WESTERN UNION COMPANY
SUMMARY SEGMENT DATA
(Unaudited)
(in millions)

 	 	Three Months Ended	 	
 	 	March 31, 	 	
 	    	2020	    	2019	    	% Change	X	
Revenues:	 	 	  	 	 	  	 	  	 	 	
Consumer-to-Consumer	 	$	1,015.4	 	$	1,056.9	 	
(4)	%  	 	
Business Solutions	 	 	98.4	 	 	95.6	 	3  	%  	 	
Other (a) (b)	 	 	76.2	 	 	184.5	 	
(59)	%  	 	
Total consolidated revenues	 	$	1,190.0	 	$	1,337.0	 	
(11)	%  	 	
Segment operating income:	 	 	  	 	 	  	 	 	 	 	
Consumer-to-Consumer	 	$	209.9	 	$	233.3	 	
(10)	%  	 	
Business Solutions	 	 	13.9	 	 	8.6	 	61	%  	 	
Other (a) (b)	 	 	19.9	 	 	9.3	 	(e)	 	 	
Total segment operating income	 	 	243.7	 	 	251.2	 	
(3)	%  	 	
Restructuring-related expenses (c)	 	 	(10.5)	 	 	 —	 	(e)	 	 	
Total consolidated operating income	 	$	233.2	 	$	251.2	 	
(7)	%  	 	
Segment operating income margin (d)	 	 	  	 	 	  	 	  	 	 	
Consumer-to-Consumer	 	 	20.7	%  	 	22.1	%  	(1.4)	%  	 	
Business Solutions	 	 	14.1	%  	 	9.0	%  	5.1	%  	 	
Other (a)	 	 	26.1	%  	 	5.0	%  	21.1	%  	 	

	(a)		Consists primarily of the Company’s bill payments businesses in Argentina and the United States.	
	(b)		On May 9, 2019, the Company completed the sale of its United States electronic bill payments business known as Speedpay to ACI Worldwide Corp. and ACW Worldwide, Inc. for approximately $750 million in cash. In addition, on May 6, 2019, the Company completed the sale of Paymap Inc. ("Paymap"), which provides electronic mortgage bill payment services, for contingent consideration and immaterial cash proceeds received at closing.  Both Speedpay and Paymap were included as a component of Other in the Company’s segment reporting.  Revenues attributed to Speedpay and Paymap included in the Company's results were $91.9 million for the three months ended March 31, 2019.  Operating income attributed to Speedpay and Paymap, excluding corporate allocations, was $22.6 million for the three months ended March 31, 2019.	
	(c)		Restructuring-related expenses have been excluded from the measurement of segment operating income provided to the chief operating decision maker for purposes of assessing segment performance and decision making with respect to resource allocation.	
	(d)		In the first quarter of 2020, we changed our expense allocation method so that our corporate data center and network engineering information technology expenses are allocated based on a percentage of relative revenue. In 2019, these costs had been allocated based in part on a percentage of relative transactions. We believe that an allocation method based fully on relative revenue presents a more representative view of segment profitability, as certain of our services, particularly some of our bill payment services and our money order services, have much lower revenues per transaction than our other services. For the three months ended March 31, 2019, this change would have decreased Consumer-to-Consumer operating income and increased Other operating income by $13.1 million. Business Solutions was not materially impacted by the change in the allocation method.	
	(e)		Calculation not meaningful.	

THE WESTERN UNION COMPANY
NOTES TO KEY STATISTICS
(in millions, unless indicated otherwise)
(Unaudited)

Western Union’s management believes the non-GAAP financial measures presented provide meaningful supplemental information regarding our operating results to assist management, investors, analysts, and others in understanding our financial results and to better analyze trends in our underlying business because they provide consistency and comparability to prior periods. We have also included non-GAAP revenues that remove the impact of Speedpay and Paymap in order to provide a more meaningful comparison of results from continuing operations.
A non-GAAP financial measure should not be considered in isolation or as a substitute for the most comparable GAAP financial measure. A non-GAAP financial measure reflects an additional way of viewing aspects of our operations that, when viewed with our GAAP results and the reconciliation to the corresponding GAAP financial measure, provide a more complete understanding of our business. Users of the financial statements are encouraged to review our financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure. A reconciliation of non-GAAP financial measures to the most directly comparable GAAP financial measures is included below, where not previously reconciled above.
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
 	 	 	 	 	Three Months Ended March 31, 2020	
 	Notes	    	Revenues	    	Operating Income	    	Income Before Income Taxes	    	Provision for Income Taxes	    	Net Income	    	Diluted Earnings per Share	
(in millions, except per share amounts)	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Reported results (GAAP)	 	 	 	 	$	1,190.0	 	 	$	233.2	 	 	$	201.9	 	 	$	25.2	 	 	$	176.7	 	 	$	0.42	 	
Restructuring related expenses and related tax benefit	 	(n)	 	 	 	 —	 	 	 	10.5	 	 	 	10.5	 	 	 	1.3	 	 	 	9.2	 	 	 	0.02	 	
Adjusted results (non-GAAP)	 	 	 	 	$	1,190.0	 	 	$	243.7	 	 	$	212.4	 	 	$	26.5	 	 	$	185.9	 	 	$	0.44	 	
Foreign currency translation impact	 	(k)	 	 	 	47.3	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Revenues, constant currency adjusted (non-GAAP)	 	 	 	 	$	1,237.3	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	

 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
 	 	 	 	 	Three Months Ended March 31, 2019	
 	Notes	 	Revenues	    	Operating Income	    	Income Before Income Taxes	    	Provision for Income Taxes	    	Net Income	    	Diluted Earnings per Share	
(in millions, except per share amounts)	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Reported results (GAAP)	 	 	 	 	$	1,337.0	 	 	$	251.2	 	 	$	216.1	 	 	$	43.0	 	 	$	173.1	 	 	$	0.39	 	
Less Speedpay and Paymap revenues	 	(l)	 	 	 	(91.9)	 	 	 	 —	 	 	 	 —	 	 	 	 —	 	 	 	 —	 	 	 	 —	 	
Acquisition and divestiture costs and related tax benefit	 	(o)	 	 	 	 —	 	 	 	6.9	 	 	 	6.9	 	 	 	1.6	 	 	 	5.3	 	 	 	0.02	 	
Adjusted results (non-GAAP)	 	 	 	 	$	1,245.1	 	 	$	258.1	 	 	$	223.0	 	 	$	44.6	 	 	$	178.4	 	 	$	0.41	 	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
Quarter over quarter growth/(decline) (GAAP)	 	 	 	 	 	(11)	%	 	 	(7)	%	 	 	(7)	%	 	 	(41)	%	 	 	 2	%	 	 	 8	%	
Quarter over quarter growth/(decline) (non-GAAP) (2)	 	 	 	 	 	(5)	%	 	 	(6)	%	 	 	(5)	%	 	 	(41)	%	 	 	 4	%	 	 	 7	%	
Quarter over quarter growth/(decline), excluding Speedpay and Paymap, constant currency adjusted (non-GAAP)	 	 	 	 	 	(1)	%	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	

 
	(2)		Revenue measure excludes impact of Speedpay and Paymap; all other measures include the impact of Speedpay and Paymap and exclude restructuring related expenses and acquisition and divestiture costs and the related tax benefits.	

 

THE WESTERN UNION COMPANY
NOTES TO KEY STATISTICS
(in millions, unless indicated otherwise)
(Unaudited)

 

 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	

 

 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	

 	 	 	Notes	    	1Q19	    	2Q19	    	3Q19	    	4Q19	    	FY2019	 	1Q20	
 	 	Consolidated Metrics	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
(a)	…	Revenues (GAAP)	 	 	 	 	$	1,337.0	 	 	$	1,340.5	 	 	$	1,306.9	 	 	$	1,307.7	 	 	$	5,292.1	 	 	$	1,190.0	 	
 	 	Foreign currency translation impact	 	(k)	 	 	 	77.2	 	 	 	74.2	 	 	 	45.8	 	 	 	41.7	 	 	 	238.9	 	 	 	47.3	 	
 	 	Revenues (constant currency adjusted)	 	 	 	 	 	1,414.2	 	 	 	1,414.7	 	 	 	1,352.7	 	 	 	1,349.4	 	 	 	5,531.0	 	 	 	1,237.3	 	
 	 	Less revenues from Speedpay and Paymap	 	(l)	 	 	 	(91.9)	 	 	 	(38.8)	 	 	 	N/A	 	 	 	N/A	 	 	 	(130.7)	 	 	 	N/A	 	
 	 	Revenues, constant currency adjusted and excluding Speedpay and Paymap	 	 	 	 	$	1,322.3	 	 	$	1,375.9	 	 	$	1,352.7	 	 	$	1,349.4	 	 	$	5,400.3	 	 	$	1,237.3	 	
 	 	Prior year revenues (GAAP)	 	 	 	 	$	1,389.4	 	 	$	1,411.1	 	 	$	1,387.8	 	 	$	1,401.6	 	 	$	5,589.9	 	 	$	1,337.0	 	
 	 	Less prior year revenues from Speedpay and Paymap	 	(l)	 	 	 	(99.2)	 	 	 	(91.6)	 	 	 	(89.2)	 	 	 	(88.2)	 	 	 	(368.2)	 	 	 	(91.9)	 	
 	 	Prior year revenues, adjusted, excluding Speedpay and Paymap	 	 	 	 	$	1,290.2	 	 	$	1,319.5	 	 	$	1,298.6	 	 	$	1,313.4	 	 	$	5,221.7	 	 	$	1,245.1	 	
 	 	Revenues (GAAP) - YoY % Change	 	 	 	 	 	(4)	%	 	 	(5)	%  	 	 	(6)	%  	 	 	(7)	%  	 	 	(5)	%	 	 	(11)	%  	
 	 	Revenues, constant currency adjusted and excluding Speedpay and Paymap - YoY % Change	 	 	 	 	 	 2	%	 	 	 4	%  	 	 	 4	%  	 	 	 3	%  	 	 	 3	%	 	 	(1)	%  	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
(b)	 	Operating income (GAAP)	 	 	 	 	$	251.2	 	 	$	258.9	 	 	$	197.4	 	 	$	226.5	 	 	$	934.0	 	 	$	233.2	 	
 	 	Restructuring-related expenses	 	(n)	 	 	 	N/A	 	 	 	7.4	 	 	 	91.5	 	 	 	16.6	 	 	 	115.5	 	 	 	10.5	 	
 	 	Acquisition and divestiture costs	 	(o)	 	 	 	6.9	 	 	 	5.7	 	 	 	2.5	 	 	 	0.9	 	 	 	16.0	 	 	 	 —	 	
 	 	Operating income, adjusted, excluding restructuring-related expenses and acquisition and divestiture costs	 	 	 	 	$	258.1	 	 	$	272.0	 	 	$	291.4	 	 	$	244.0	 	 	$	1,065.5	 	 	$	243.7	 	
 	 	Operating margin (GAAP)	 	 	 	 	 	18.8	%  	 	 	19.3	%  	 	 	15.1	%  	 	 	17.3	%  	 	 	17.6	%  	 	 	19.6	%  	
 	 	Operating margin, adjusted, excluding restructuring-related expenses and acquisition and divestiture costs	 	 	 	 	 	19.3	%  	 	 	20.3	%  	 	 	22.3	%  	 	 	18.7	%  	 	 	20.1	%  	 	 	20.5	%  	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
(c)	 	Operating income (GAAP)	 	 	 	 	$	251.2	 	 	$	258.9	 	 	$	197.4	 	 	$	226.5	 	 	$	934.0	 	 	$	233.2	 	
 	 	Operating margin (GAAP)	 	 	 	 	 	18.8	%  	 	 	19.3	%  	 	 	15.1	%  	 	 	17.3	%  	 	 	17.6	%  	 	 	19.6	%  	
 	 	Speedpay and Paymap contribution to operating income	 	(l)	 	 	$	22.6	 	 	$	7.7	 	 	 	N/A	 	 	 	N/A	 	 	$	30.3	 	 	 	N/A	 	
 	 	Speedpay and Paymap contribution to operating margin	 	(l)	 	 	 	0.4	%  	 	 	0.0	%  	 	 	N/A	 	 	 	N/A	 	 	 	0.1	%  	 	 	N/A	 	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
(d)	 	Operating income (GAAP)	 	 	 	 	$	251.2	 	 	$	258.9	 	 	$	197.4	 	 	$	226.5	 	 	$	934.0	 	 	$	233.2	 	
 	 	Depreciation and amortization	 	 	 	 	 	64.8	 	 	 	64.8	 	 	 	61.1	 	 	 	67.0	 	 	 	257.7	 	 	 	58.2	 	
 	 	EBITDA	 	(m)	 	 	$	316.0	 	 	$	323.7	 	 	$	258.5	 	 	$	293.5	 	 	$	1,191.7	 	 	$	291.4	 	
 	 	Operating margin (GAAP)	 	 	 	 	 	18.8	%  	 	 	19.3	%  	 	 	15.1	%  	 	 	17.3	%  	 	 	17.6	%  	 	 	19.6	%  	
 	 	EBITDA margin	 	 	 	 	 	23.6	%  	 	 	24.1	%  	 	 	19.8	%  	 	 	22.4	%  	 	 	22.5	%  	 	 	24.5	%  	

 

THE WESTERN UNION COMPANY
NOTES TO KEY STATISTICS
(in millions, unless indicated otherwise)
(Unaudited)

 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	

 	 	 	Notes	    	 	1Q19	 	2Q19	 	3Q19	 	4Q19	 	FY2019	 	1Q20	
 	 	Consolidated Metrics cont.	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
(e)	 	Effective tax rate (GAAP)	 	 	 	 	 	 	20	%	 	 	18	%  	 	 	17	%  	 	 	31	%  	 	 	20	%	 	 	13	%  	
 	 	Impact from restructuring-related expenses	 	(n)	 	 	 	 	N/A	 	 	 	 0	%	 	 	 1	%	 	 	 0	%	 	 	 1	%	 	 	 0	%	
 	 	Impact from acquisition and divestiture costs	 	(o)	 	 	 	 	 0	%	 	 	 0	%	 	 	 0	%	 	 	 0	%	 	 	 0	%	 	 	 0	%	
 	 	Impact from gain on sales of Speedpay and Paymap	 	(l)	 	 	 	 	N/A	 	 	 	(1)	%	 	 	 0	%	 	 	(7)	%	 	 	(1)	%	 	 	N/A	 	
 	 	Effective tax rate, adjusted, excluding restructuring-related expenses, acquisition and divestiture costs, and gain on sales of Speedpay and Paymap	 	 	 	 	 	 	20	%  	 	 	17	%  	 	 	18	%  	 	 	24	%  	 	 	20	%  	 	 	13	%  	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
 	 	C2C Segment Metrics	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
(f)	 	Revenues (GAAP)	 	 	 	 	 	$	1,056.9	 	 	$	1,112.9	 	 	$	1,113.0	 	 	$	1,125.0	 	 	$	4,407.8	 	 	$	1,015.4	 	
 	 	Foreign currency translation impact	 	(k)	 	 	 	 	33.0	 	 	 	31.4	 	 	 	17.9	 	 	 	14.8	 	 	 	97.1	 	 	 	12.9	 	
 	 	Revenues (constant currency adjusted)	 	 	 	 	 	$	1,089.9	 	 	$	1,144.3	 	 	$	1,130.9	 	 	$	1,139.8	 	 	$	4,504.9	 	 	$	1,028.3	 	
 	 	Prior year revenues (GAAP)	 	 	 	 	 	$	1,091.0	 	 	$	1,127.5	 	 	$	1,107.4	 	 	$	1,127.7	 	 	$	4,453.6	 	 	$	1,056.9	 	
 	 	Revenues (GAAP) - YoY % change	 	 	 	 	 	 	(3)	%  	 	 	(1)	%  	 	 	 1	%  	 	 	 0	%  	 	 	(1)	%  	 	 	(4)	%  	
 	 	Revenues (constant currency adjusted) - YoY % change	 	 	 	 	 	 	 0	%  	 	 	 1	%  	 	 	 2	%  	 	 	 1	%  	 	 	 1	%  	 	 	(3)	%  	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
(g)	 	Principal per transaction, as reported ($- dollars)	 	 	 	 	 	$	302	 	 	$	303	 	 	$	307	 	 	$	300	 	 	$	303	 	 	$	308	 	
 	 	Foreign currency translation impact ($- dollars)	 	(k)	 	 	 	 	11	 	 	 	 8	 	 	 	 5	 	 	 	 4	 	 	 	 7	 	 	 	 5	 	
 	 	Principal per transaction (constant currency adjusted) ($- dollars)	 	 	 	 	 	$	313	 	 	$	311	 	 	$	312	 	 	$	304	 	 	$	310	 	 	$	313	 	
 	 	Prior year principal per transaction, as reported ($- dollars)	 	 	 	 	 	$	307	 	 	$	306	 	 	$	308	 	 	$	301	 	 	$	305	 	 	$	302	 	
 	 	Principal per transaction, as reported - YoY % change	 	 	 	 	 	 	(2)	%  	 	 	(1)	%  	 	 	 0	%  	 	 	 0	%  	 	 	(1)	%  	 	 	 2	%  	
 	 	Principal per transaction (constant currency adjusted) - YoY % change	 	 	 	 	 	 	 2	%  	 	 	 1	%  	 	 	 2	%  	 	 	 1	%  	 	 	 1	%  	 	 	 4	%  	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
(h)	 	Cross-border principal, as reported ($- billions)	 	 	 	 	 	$	19.1	 	 	$	20.5	 	 	$	20.6	 	 	$	20.5	 	 	$	80.7	 	 	$	19.1	 	
 	 	Foreign currency translation impact ($- billions)	 	(k)	 	 	 	 	0.7	 	 	 	0.5	 	 	 	0.4	 	 	 	0.2	 	 	 	1.8	 	 	 	0.3	 	
 	 	Cross-border principal (constant currency adjusted) ($- billions)	 	 	 	 	 	$	19.8	 	 	$	21.0	 	 	$	21.0	 	 	$	20.7	 	 	$	82.5	 	 	$	19.4	 	
 	 	Prior year cross-border principal, as reported ($- billions)	 	 	 	 	 	$	18.9	 	 	$	20.4	 	 	$	20.1	 	 	$	20.5	 	 	$	79.9	 	 	$	19.1	 	
 	 	Cross-border principal, as reported - YoY % change	 	 	 	 	 	 	 1	%  	 	 	 0	%  	 	 	 3	%  	 	 	 1	%  	 	 	 1	%  	 	 	 0	%  	
 	 	Cross-border principal (constant currency adjusted) - YoY % change	 	 	 	 	 	 	 5	%  	 	 	 3	%  	 	 	 4	%  	 	 	 2	%  	 	 	 3	%  	 	 	 2	%  	

THE WESTERN UNION COMPANY
NOTES TO KEY STATISTICS
(in millions, unless indicated otherwise)
(Unaudited)

 

 

 
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
 	 	 	Notes	    	1Q19	 	2Q19	 	3Q19	 	4Q19	  	FY2019	 	1Q20	
 	 	Business Solutions Segment Metrics	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
(i)	 	Revenues (GAAP)	 	 	 	 	$	95.6	 	 	$	95.6	 	 	$	100.6	 	 	$	97.0	 	 	$	388.8	 	 	$	98.4	 	
 	 	Foreign currency translation impact	 	(k)	 	 	 	4.6	 	 	 	3.6	 	 	 	2.9	 	 	 	1.0	 	 	 	12.1	 	 	 	2.2	 	
 	 	Revenues (constant currency adjusted)	 	 	 	 	$	100.2	 	 	$	99.2	 	 	$	103.5	 	 	$	98.0	 	 	$	400.9	 	 	$	100.6	 	
 	 	Prior year revenues (GAAP)	 	 	 	 	$	96.7	 	 	$	93.1	 	 	$	100.2	 	 	$	96.8	 	 	$	386.8	 	 	$	95.6	 	
 	 	Revenues (GAAP) - YoY % change	 	 	 	 	 	(1)	%  	 	 	 3	%  	 	 	 0	%  	 	 	 0	%  	 	 	 0	%  	 	 	 3	%  	
 	 	Revenues (constant currency adjusted) - YoY % change	 	 	 	 	 	 4	%  	 	 	 7	%  	 	 	 3	%  	 	 	 1	%  	 	 	 4	%  	 	 	 5	%  	
 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	
(j)	 	Operating income (GAAP)	 	 	 	 	$	8.6	 	 	$	10.5	 	 	$	16.7	 	 	$	11.0	 	 	$	46.8	 	 	$	13.9	 	
 	 	Depreciation and amortization	 	 	 	 	 	10.2	 	 	 	9.7	 	 	 	9.9	 	 	 	9.8	 	 	 	39.6	 	 	 	9.4	 	
 	 	EBITDA	 	(m)	 	 	$	18.8	 	 	$	20.2	 	 	$	26.6	 	 	$	20.8	 	 	$	86.4	 	 	$	23.3	 	
 	 	Operating income margin (GAAP)	 	 	 	 	 	9.0	%  	 	 	10.9	%  	 	 	16.7	%  	 	 	11.3	%  	 	 	12.0	%  	 	 	14.1	%  	
 	 	EBITDA margin	 	 	 	 	 	19.7	%  	 	 	21.1	%  	 	 	26.4	%  	 	 	21.5	%  	 	 	22.2	%  	 	 	23.7	%  	

 

 

 

 

 	 	 	 	 	 	 	 	 	 	 	 	 	

 

 

THE WESTERN UNION COMPANY
NOTES TO KEY STATISTICS
(in millions, unless indicated otherwise)
(Unaudited)

Non-GAAP related notes:

	(k)		Represents the impact from the fluctuation in exchange rates between all foreign currency denominated amounts and the United States dollar. Constant currency results exclude any benefit or loss caused by foreign exchange fluctuations between foreign currencies and the United States dollar, net of foreign currency hedges, which would not have occurred if there had been a constant exchange rate. We believe that this measure provides management and investors with information about revenue results and trends that eliminates currency volatility while increasing the comparability of our underlying results and trends.	
	(l)		On May 9, 2019, we completed the sale of our United States electronic bill payments business known as “Speedpay” to ACI Worldwide Corp. and ACW Worldwide, Inc. ("ACI") for approximately $750 million in cash. In addition, on May 6, 2019, we completed the sale of Paymap Inc. ("Paymap"), which provides electronic mortgage bill payment services, for contingent consideration and immaterial cash proceeds received at closing.  Both Speedpay and Paymap were included as a component of "Other" in our segment reporting. Revenue has been adjusted to exclude the carved out financial information for Speedpay and Paymap and the gain on the sales and the income taxes on the gain, including the elimination of previously forecasted annual base-erosion anti-abuse taxes, has been removed from adjusted effective tax rate. These financial measures are non-GAAP measures and should not be considered a substitute for the GAAP measures. We have included this information because management believes that presenting these measures as adjusted to exclude divestitures will provide investors with a more meaningful comparison of results within the periods presented.  Additionally, Speedpay and Paymap contributions to operating income exclude corporate overhead allocations.	
	(m)		Earnings before Interest, Taxes, Depreciation, and Amortization (“EBITDA”) results from taking operating income and adjusting for depreciation and amortization expenses. EBITDA results provide an additional performance measurement calculation which helps neutralize the operating income effect of assets acquired in prior periods.	
	(n)		Represents impact from expenses incurred in connection with an overall restructuring plan, approved by the Board of Directors on August 1, 2019, to improve our business processes and cost structure by reducing headcount and consolidating various facilities. While certain of these expenses are identifiable to our business segments, primarily to our Consumer-to-Consumer segment, they have been excluded from the measurement of segment operating income provided to the Chief Operating Decision Maker for purposes of assessing segment performance and decision making with respect to resource allocation. These expenses are therefore excluded from the Company's segment operating income results. While these expenses are specific to this initiative, the types of expenses related to this initiative are similar to expenses that we have previously incurred and can reasonably be expected to incur in the future. We believe that, by excluding the effects of these charges that can impact operating trends, management and investors are provided with a measure that increases the comparability of our underlying operating results.	
	(o)		Represents the impact from expenses incurred in connection with our acquisition and divestiture activity, including the Speedpay and Paymap divestitures. The first quarter 2019 presentations have been recast to provide consistency with the subsequent quarters and full year 2019 presentations and exclude these expenses from our operating and net income. We believe that, by excluding the effects of these charges that can impact operating trends, management and investors are provided with a measure that increases the comparability of our underlying operating results.	

THE WESTERN UNION COMPANY
NOTES TO KEY STATISTICS
(in millions, unless indicated otherwise)
(Unaudited)

Other notes:

	(aa)		Geographic split for transactions and revenue, including transactions initiated digitally, as defined above, is determined entirely based upon the region where the money transfer is initiated.	
	(bb)		Represents the North America (United States and Canada) (“NA”) region of our Consumer-to-Consumer segment.	
	(cc)		Represents the Europe and the Russia/Commonwealth of Independent States (“EU & CIS”) region of our Consumer-to-Consumer segment.	
	(dd)		Represents the Middle East, Africa, and South Asia (“MEASA”) region of our Consumer-to-Consumer segment, including India and certain South Asian countries, which consist of Bangladesh, Bhutan, Maldives, Nepal, and Sri Lanka.	
	(ee)		Represents the Latin America and the Caribbean (“LACA”) region of our Consumer-to-Consumer segment, including Mexico.	
	(ff)		Represents the East Asia and Oceania (“APAC”) region of our Consumer-to-Consumer segment.	
	(gg)		Represents transactions, including transactions initiated digitally, as defined above, outside the United States, between and within foreign countries (including Canada and Mexico). Excludes all transactions originated in the United States.	
	(hh)		Represents transactions originated in the United States, including intra-country transactions and transactions initiated digitally, as defined above, from the United States.	
	(ii)		Represents transactions conducted and funded through websites and mobile apps marketed under our brands (“westernunion.com”).	

Exhibit 99.2
	First Quarter 2020 1 Earnings Webcast and Conference Call May 5, 2020	

	2 Brendan Metrano Vice President of Investor Relations	

	This presentation contains certain statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance and involve certain risks, uncertainties, and assumptions that are difficult to predict. Actual outcomes and results may differ materially from those expressed in, or implied by, our forward-looking statements. Words such as "expects," "intends," "targets," "anticipates," "believes," "estimates," "guides," "provides guidance," "provides outlook," and other similar expressions or future or conditional verbs such as "may," "will," "should," "would," "could," and "might" are intended to identify such forward-looking statements. Readers of this presentation of The Western Union Company (the "Company," "Western Union," "we," "our," or "us") should not rely solely on the forward-looking statements and should consider all uncertainties and risks discussed in the Risk Factors section and throughout the Annual Report on Form 10-K for the year ended December 31, 2019. The statements are only as of the date they are made, and the Company undertakes no obligation to update any forward-looking statement. Possible events or factors that could cause results or performance to differ materially from those expressed in our forward-looking statements include the following: (i) events related to our business and industry, such as: changes in general economic conditions and economic conditions in the regions and industries in which we operate, including global economic downturns and trade disruptions, or significantly slower growth or declines in the money transfer, payment service, and other markets in which we operate, including downturns or declines related to interruptions in migration patterns or other events, such as public health emergencies, epidemics, or pandemics such as COVID-19, civil unrest, war, terrorism, or natural disasters, or non-performance by our banks, lenders, insurers, or other financial services providers; failure to compete effectively in the money transfer and payment service industry, including among other things, with respect to price, with global and niche or corridor money transfer providers, banks and other money transfer and payment service providers, including electronic, mobile and internet-based services, card associations, and card-based payment providers, and with digital currencies and related protocols, and other innovations in technology and business models; political conditions and related actions, including trade restrictions and government sanctions, in the United States and abroad, which may adversely affect our business and economic conditions as a whole, including interruptions of United States or other government relations with countries in which we have or are implementing significant business relationships with agents or clients; deterioration in customer confidence in our business, or in money transfer and payment service providers generally; our ability to adopt new technology and develop and gain market acceptance of new and enhanced services in response to changing industry and consumer needs or trends; changes in, and failure to manage effectively, exposure to foreign exchange rates, including the impact of the regulation of foreign exchange spreads on money transfers and payment transactions; any material breach of security, including cybersecurity, or safeguards of or interruptions in any of our systems or those of our vendors or other third parties; cessation of or defects in various services provided to us by third-party vendors; mergers, acquisitions, and the integration of acquired businesses and technologies into our Company, divestitures, and the failure to realize anticipated financial benefits from these transactions, and events requiring us to write down our goodwill; decisions to change our business mix; our ability to realize the anticipated benefits from restructuring-related initiatives, which may include decisions to downsize or to transition operating activities from one location to another, and to minimize any disruptions in our workforce that may result from those initiatives; failure to manage credit and fraud risks presented by our agents, clients, and consumers; failure to maintain our agent network and business relationships under terms consistent with or more advantageous to us than those currently in place, including due to increased costs or loss of business as a result of increased compliance requirements or difficulty for us, our agents, or their subagents in establishing or maintaining relationships with banks needed to conduct our services; changes in tax laws or their interpretation, any subsequent regulation, and potential related state income tax impacts, and unfavorable resolution of tax contingencies; adverse rating actions by credit rating agencies; our ability to protect our brands and our other intellectual property rights and to defend ourselves against potential intellectual property infringement claims; our ability to attract and retain qualified key employees and to manage our workforce successfully; material changes in the market value or liquidity of securities that we hold; restrictions imposed by our debt obligations; (ii) events related to our regulatory and litigation environment, such as: liabilities or loss of business resulting from a failure by us, our agents, or their subagents to comply with laws and regulations and regulatory or judicial interpretations thereof, including laws and regulations designed to protect consumers, or detect and prevent money laundering, terrorist financing, fraud, and other illicit activity; increased costs or loss of business due to regulatory initiatives and changes in laws, regulations and industry practices and standards, including changes in interpretations, in the United States and abroad, affecting us, our agents, or their subagents, or the banks with which we or our agents maintain bank accounts needed to provide our services, including related to anti-money laundering regulations, anti-fraud measures, our licensing arrangements, customer due diligence, agent and subagent due diligence, registration and monitoring requirements, consumer protection requirements, remittances, and immigration; liabilities, increased costs or loss of business and unanticipated developments resulting from governmental investigations and consent agreements with or enforcement actions by regulators, such as those associated with the settlement agreements with the United States Department of Justice, certain United States Attorney’s Offices, the United States Federal Trade Commission, the Financial Crimes Enforcement Network of the United States Department of Treasury, and various state attorneys general; liabilities resulting from litigation, including class-action lawsuits and similar matters, and regulatory enforcement actions, including costs, expenses, settlements, and judgments; failure to comply with regulations and evolving industry standards regarding consumer privacy and data use and security, including with respect to the General Data Protection Regulation in the European Union and the California Consumer Privacy Act; failure to comply with the Dodd-Frank Wall Street Reform and Consumer Protection Act, as well as regulations issued pursuant to it and the actions of the Consumer Financial Protection Bureau and similar legislation and regulations enacted by other governmental authorities in the United States and abroad related to consumer protection and derivative transactions; effects of unclaimed property laws or their interpretation or the enforcement thereof; failure to maintain sufficient amounts or types of regulatory capital or other restrictions on the use of our working capital to meet the changing requirements of our regulators worldwide; changes in accounting standards, rules and interpretations, or industry standards affecting our business; and (iii) other events such as: catastrophic events; and management’s ability to identify and manage these and other risks. Safe Harbor 3	

	Hikmet Ersek Chief Executive Officer 4	

	5 Facing the Global Challenge from a Position of Strength Highly trusted consumer brand with a 160+ year history Strong financial position and flexible operating structure Position of Strength • Gratitude to frontline heroes, essential workers, and our employees and partners for working tirelessly • Committed to our values and mission to deliver essential services to millions of customers worldwide Leading cross-border, cross- currency capabilities and sound strategic vision	

	6 Our Response to COVID-19 The Safety and Well-Being of all Stakeholders is Western Union’s Top Priority Employees: Business continuity plans; most employees are working from home Customers: Facilitate reliable and convenient money transfers and payments globally Agents & Partners: Help agents to safely and conveniently service consumers Community: WU and the WU Foundation pledged significant funds in the fight against COVID-19 Shareholders: Prudently managing expenses, investments, and financial position	

	7 Solid first quarter performance: EPS growth 8% GAAP, or 7% adjusted*; operating margin 19.6% GAAP, or 20.5% adjusted* Digital money transfer revenue increased 21% on a reported basis, or 22% constant currency* Business Solutions continued growth trend driven by strong hedging performance Solid cash flow generation, with strong financial position First Quarter Results Snapshot *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures.	

	Desire to send money remains strong: Need for support in home countries is even higher today Staying at home: Lockdowns and health concerns are causing consumers to limit trips to public locations Financial uncertainty: Senders are facing greater financial uncertainty resulting from the economic slowdown related to COVID-19 Shift to digital accelerating: Consumers are seeking alternative ways to transact given widespread lockdowns 8 Consumer Trends Remittance Market Expectations 714 707 707 572 680 607 500 550 600 650 700 750 W O RL D B ANK CITI (BASE) CITI (WORST) -3.5% -20% -14% Sources: 1 World Bank Development Brief 32, April 2020; Citi Research “Global Remittances Shock” April 2020 Global Remittance Market Forecast ($B’s) 2020 Market Update Source: WU Business Intelligence 2020 2019	

	9 Cross-Border Remittance Principal vs. FDI and ODA to Emerging Markets (2000-2019F) Sources: World Bank staff estimates, World Development Indicators, and Internal Monetary Fund (IMF) Balance of Payments Statistics. Notes: FDI = foreign direct investment; ODA = official development assistance. See appendix A in World Bank (2017) for data and forecast methods. E = ESTIMATES; F = FORECASTS. 1. Data from the UN’s Department of Economic and Social Affairs (DESA) A Historically Stable Market Unparalleled Digital & Physical Global Network Solid Business Fundamentals Countries + Territories Agent Locations Countries: Web & App Countries: Bank Payout Accounts for payout 550K+ 75+ 100+ Billions 200+ - 100.00 200.00 300.00 400.00 500.00 600.00 700.00 800.00 900.00 2000 2002 2004 2006 2008 2010 2012 2014 2016 2018 Official Development Assistance Remittances Foreign Direct Investment 272M international migrants1 75% working age	

	Organizational Strength 1Leverage Our Cross-Border Platform for Multiple Use Cases 2 Digital strategy 3 Shareholder Value 4 10 • WU Way investments and returns, including enhancing our global network • Lifetime value model • Mission driven • ESG Strategy Update	

	Raj Agrawal Chief Financial Officer 11	

	12 Consolidated revenues of $1.2 billion declined 11% compared to the prior year period, or 1% on an adjusted constant currency basis* Revenue: Q1 and Early Q2 Trends Through mid-March, Consumer-to-Consumer segment (C2C) transactions were trending in-line with the Company’s expectations During the 2nd half of March, C2C transactions progressively declined with the global spread of COVID-19 and restrictive policy responses For the month of April, C2C transactions declined approximately 21% year-over-year *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures.	

	13 Regions Revenue Growth/ (Decline) Constant Currency Growth/ (Decline)* Transaction Growth/ (Decline) % of C2C Revenue North America (2%) (2%) (5%) 38% Europe & CIS (5%) (5%) 1% 31% MEASA 3% 3% 1% 16% LACA (11%) (3%) (5%) 9% APAC (10%) (9%) (14%) 6% Total C2C (4%) (3%) (3%) 100% Consumer-to-Consumer Q1 *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures. • 85% of Company revenue • Revenue declined 4%, or 3% constant currency* • Transactions declined 3% • Cross-border principal was flat, or increased 2% constant currency* • Digital money transfer revenue increased 21%, or 22% constant currency* and represented 16% of total C2C revenue	

	Business Solutions 14 • 8% of Company revenue • Revenue increased 3%, or 5% constant currency* Other (primarily retail bill payments businesses in Argentina & the U.S.) • 7% of Company revenue • Revenue decreased 59% due to the divestiture of the Speedpay and Paymap businesses in May 2019 *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures. Business Solutions and Other Q1	

	15 • GAAP operating margin increased due to the benefits of productivity savings and lower compensation expense, partially offset by the negative impact of the 2019 divestitures and changes in foreign exchange rates • Adjusted operating margin increased due to the same factors above and excludes the impact of restructuring expenses and acquisition and divestiture costs *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures. Operating Margin Q1 18.8% 19.6% 19.3% 20.5% Q1 2019 Q1 2020 Q1 2019 Q1 2020 ADJUSTED* GAAP ADJUSTED* GAAP	

	16 Financial Highlights Quarter Ended March 31, 2020 EPS: GAAP / Adjusted* $0.42 / $0.44 Cash Flow from Operations $112 million Stock Repurchases $217 million Dividends Paid $92 million Cash Balance, March 31, 2020 $1.1 billion Debt Outstanding, March 31, 2020 $3.1 billion *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures.	

	17 -8% -7% -6% -5% -4% -3% -2% -1% 0% 2019 2020 2021 2022 2023 2024 Uncertainty around COVID-19 impact is high International Monetary Fund Global GDP Forecast for COVID-19 Scenarios 2020 Business Update Longer outbreak in 2020 plus new outbreak in 2021 New outbreak in 2021 Longer outbreak in 2020 • Q2 potential bottom for declines in global economic activity • Cost structure approximately 60% variable • Manage fixed costs: hiring, non- essential travel, investments • Expect productivity savings of approximately $50 million • Capital allocation priorities unchanged; share repurchases paused	

	18 Historically Stable Market Remittances are a critical source of support Western Union is Well Positioned for Future Success Flexible Operating Model 60% variable costs 40% fixed costs; inherent margin buffer Strategy Driving Innovation Persistent focus on enhancing the global network, driving digital growth, opening platform to new use cases, and optimizing the organization Strong Financial Position Solid cash flow generation and balance sheet; $1.5 billion revolving credit facility, and no debt maturities until 2022	

	Questions and Answers 19	

	Appendix 1st Quarter 2020 Earnings Webcast and Conference Call 20	

	Key Statistics and Reconciliation of Non-GAAP Measures Western Union presents a number of non-GAAP financial measures because management believes that these metrics provide meaningful supplemental information in addition to the GAAP metrics and provide comparability and consistency to prior periods. Constant currency results assume foreign revenues are translated from foreign currencies to the U.S. dollar, net of the effect of foreign currency hedges, at rates consistent with those in the prior year. We have also included non-GAAP revenues below that remove the impacts of Speedpay and Paymap, in order to provide a more meaningful comparison of results from continuing operations. These non-GAAP financial measures include the following: (1) consolidated revenue change constant currency adjusted and excluding Speedpay and Paymap, (2) Consumer-to-Consumer segment revenue change constant currency adjusted, (3) Consumer-to-Consumer segment region, westernunion.com, and digital money transfer revenue change constant currency adjusted, (4) Business Solutions segment revenue change constant currency adjusted, (5) operating margin, excluding, as applicable, restructuring-related expenses and acquisition and divestiture costs, (6) diluted earnings per share, excluding, as applicable, restructuring-related expenses and acquisition and divestiture costs, (7) effective tax rate, excluding, as applicable, restructuring-related expenses and acquisition and divestiture costs, and (8) additional measures found in the supplemental tables included herein. A non-GAAP financial measure should not be considered in isolation or as a substitute for the most comparable GAAP financial measure. A non-GAAP financial measure reflects an additional way of viewing aspects of our operations that, when viewed with our GAAP results and the reconciliation to the corresponding GAAP financial measure, provide a more complete understanding of our business. Users of the financial statements are encouraged to review our financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure. A reconciliation of non-GAAP financial measures to the most directly comparable GAAP financial measures is included below. Amounts included below are in millions, unless indicated otherwise. 21	

	Key Statistics and Reconciliation of Non-GAAP Measures 22 Consolidated Metrics Consolidated revenues (GAAP) - YoY % change (4) % (5) % (6) % (7) % (5) % (11) % Consolidated revenues (constant currency adjusted and excluding Speedpay and Paymap) - YoY % change (a) 2 % 4 % 4 % 3 % 3 %(1) % Consolidated operating margin (GAAP) 18.8 % 19.3 % 15.1 % 17.3 % 17.6 % 19.6 % Consolidated operating margin, excluding restructuring-related expenses and acquisition and divestiture costs (b) 19.3 % 20.3 % 22.3 % 18.7 % 20.1 % 20.5 % Speedpay and Paymap contribution to operating margin (c) 0.4 % 0.0 % N/A N/A 0.1 % N/A EBITDA margin (d) 23.6 % 24.1 % 19.8 % 22.4 % 22.5 % 24.5 % Consumer-to-Consumer (C2C) Segment Metrics Revenues (GAAP) - YoY % change (3) % (1) % 1 % 0 % (1) % (4) % Revenues (constant currency adjusted) - YoY % change (f) 0 % 1 % 2 % 1 % 1 %(3) % Transactions - YoY % change 2 % 1 % 2 % (1) % 1 % (3) % Principal per transaction, as reported - YoY % change (2) % (1) % 0 % 0 % (1) % 2 % Principal per transaction (constant currency adjusted) - YoY % change (g) 2 % 1 % 2 % 1 % 1 % 4 % Cross-border principal, as reported - YoY % change 1 % 0 % 3 % 1 % 1 % 0 % Cross-border principal (constant currency adjusted) - YoY % change (h) 5 % 3 % 4 % 2 % 3 % 2 % Operating margin* 22.1 % 22.5 % 23.7 % 20.3 % 22.1 % 20.7 % Digital money transfer revenue (GAAP) - YoY % change (1) 17 % 18 % 21 % 25 % 20 % 21 % Digital money transfer foreign currency translation impact (k) 2 % 2 % 1 % 1 % 2 % 1 % Digital money transfer revenue (constant currency adjusted) - YoY % change (1) 19 % 20 % 22 % 26 % 22 % 22 % westernunion.com revenue (GAAP) - YoY % change 17 % 18 % 16 % 17 % 17 % 13 % westernunion.com foreign currency translation impact (k) 2 % 2 % 1 % 1 % 1 % 1 % westernunion.com revenue (constant currency adjusted) - YoY % change 19 % 20 % 17 % 18 % 18 % 14 % westernunion.com transactions - YoY % change 19 % 15 % 16 % 13 % 16 % 15 % (1) Represents revenue from transactions conducted and funded through westernunion.com and transactions initiated on internet and mobile applications hosted by our third-party white label or co-branded digital partners. 1Q20 Notes FY2019 4Q19 1Q19 2Q19 3Q19	

	Key Statistics and Reconciliation of Non-GAAP Measures 23 C2C Segment Regional Metrics NA region revenues (GAAP) - YoY % change 1 % 2 % 2 % 1 % 2 % (2) % NA region foreign currency translation impact (k) 0 % 0 % 0 % 0 % 0 % 0 % NA region revenues (constant currency adjusted) - YoY % change 1 % 2 % 2 % 1 % 2 % (2) % NA region transactions - YoY % change 0 % (1) % (1) % (4) % (2) % (5) % EU & CIS region revenues (GAAP) - YoY % change (3) % (3) % (1) % 1 % (2) % (5) % EU & CIS region foreign currency translation impact (k) 4 % 4 % 2 % 1 % 3 % 0 % EU & CIS region revenues (constant currency adjusted) - YoY% change 1 % 1 % 1 % 2 % 1 % (5) % EU & CIS region transactions - YoY % change 5 % 4 % 6 % 5 % 5 % 1 % MEASA region revenues (GAAP) - YoY % change (7) % (3) % 4 % 0 % (1) % 3 % MEASA region foreign currency translation impact (k) 1 % 2 % 1 % 0 % 1 % 0 % MEASA region revenues (constant currency adjusted) - YoY % change (6) % (1) % 5 % 0 % 0 % 3 % MEASA region transactions - YoY % change 1 % (3) % 1 % (1) % (1) % 1 % LACA region revenues (GAAP) - YoY % change (2) % 4 % 4 % (2) % 1 % (11) % LACA region foreign currency translation impact (k) 14 % 12 % 8 % 8 % 10 % 8 % LACA region revenues (constant currency adjusted) - YoY % change 12 % 16 % 12 % 6 % 11 % (3) % LACA region transactions - YoY % change 9 % 11 % 10 % 4 % 8 % (5) % APAC region revenues (GAAP) - YoY % change (13) % (14) % (13) % (10) % (13) % (10) % APAC region foreign currency translation impact (k) 2 % 2 % 0 % 0 % 1 % 1 % APAC region revenues (constant currency adjusted) - YoY % change (11) % (12) % (13) % (10) % (12) % (9) % APAC region transactions - YoY % change (6) % (9) % (6) % (7) % (7) % (14) % International revenues - YoY % change (5) %(3) % 0 %(1) %(2) %(4) % International transactions - YoY % change 3 % 2 % 4 % 2 % 3 %(2) % International revenues - % of C2C segment revenues 66 % 65 % 66 % 66 % 66 % 65 % United States originated revenues - YoY % change 0 % 2 % 2 % 1 % 1 %(3) % United States originated transactions - YoY % change 0 %(1) %(1) %(4) %(2) %(5) % United States originated revenues - % of C2C segment revenues 34 % 35 % 34 % 34 % 34 % 35 % 1Q20 Notes FY2019 4Q19 1Q19 2Q19 3Q19	

	Key Statistics and Reconciliation of Non-GAAP Measures 24 % of C2C Revenue NA region revenues 38 % 38 % 38 % 38 % 38 % 38 % EU & CIS region revenues 32 % 32 % 32 % 32 % 32 % 31 % MEASA region revenues 15 % 15 % 15 % 15 % 15 % 16 % LACA region revenues 9 % 9 % 9 % 9 % 9 % 9 % APAC region revenues 6 % 6 % 6 % 6 % 6 % 6 % Digital money transfer revenues 13 % 13 % 14 % 16 % 14 % 16 % Business Solutions Segment Metrics Revenues (GAAP) - YoY % change (1) % 3 % 0 % 0 % 0 % 3 % Revenues (constant currency adjusted) - YoY % change (i) 4 % 7 % 3 % 1 % 4 % 5 % Operating margin* 9.0 % 10.9 % 16.7 % 11.3 % 12.0 % 14.1 % Other (primarily bill payments businesses in Argentina and the United States) Revenues (GAAP) - YoY % change (9) % (31) % (48) % (52) % (34) % (59) % Operating margin* 5.0 % 4.3 % 9.0 % 4.6 % 5.5 % 26.1 % % of Total Company Revenue (GAAP) Consumer-to-Consumer segment revenues 79 % 83 % 85 % 86 % 83 % 85 % Business Solutions segment revenues 7 % 7 % 8 % 7 % 7 % 8 % Other revenues 14 % 10 % 7 % 7 % 10 % 7 % * In the first quarter of 2020, we changed our expense allocation method so that our corporate data center and network engineering information technology expenses are allocated based on a percentage of relative revenue. In 2019, these costs had been allocated based in part on a percentage of relative transactions. We believe that an allocation method based fully on relative revenue presents a more representative view of segment profitability, as certain of our services, particularly some of our bill payment services and our money order services, have much lower revenues per transaction than our other services. For the three months ended March 31, 2019, June 30, 2019, September 30, 2019, and December 31, 2019, and for the twelve months ended December 31, 2019, this change would have decreased Consumer-to-Consumer and increased Other operating income by $13.1 million, $11.7 million, $13.0 million, $11.8 million, and $49.6 million, respectively. Business Solutions was not materially impacted by the change in the allocation method. 1Q20 Notes 4Q19 FY2019 1Q19 2Q19 3Q19	

	Key Statistics and Reconciliation of Non-GAAP Measures 25 (in millions, except per share amounts) Reported results (GAAP) $ 1,190.0 $ 233.2 $ 201.9 $ 25.2 $ 176.7 $ 0.42 Restructuring related expenses and related tax benefit (n) — 10.5 10.5 1.3 9.2 0.02 Adjusted results (non-GAAP) $ 1,190.0 $ 243.7 $ 212.4 $ 26.5 $ 185.9 $ 0.44 Foreign currency translation impact (k) 47.3 Revenues, constant currency adjusted (non-GAAP) $ 1,237.3 (in millions, except per share amounts) Reported results (GAAP) $ 1,337.0 $ 251.2 $ 216.1 $ 43.0 $ 173.1 $ 0.39 Less Speedpay and Paymap revenues (l) (91.9) — — — — — Acquisition and divestiture costs and related tax benefit (o) — 6.9 6.9 1.6 5.3 0.02 Adjusted results (non-GAAP) $ 1,245.1 $ 258.1 $ 223.0 $ 44.6 $ 178.4 $ 0.41 Quarter over quarter growth/(decline) (GAAP) (11) %(7) %(7) %(41) % 2 % 8 % Quarter over quarter growth/(decline) (non-GAAP) (2) (5) %(6) %(5) %(41) % 4 % 7 % Quarter over quarter growth/(decline), excluding Speedpay and Paymap, constant currency adjusted (non-GAAP) (1) % (2) Revenue measure excludes impact of Speedpay and Paymap; all other measures include the impact of Speedpay and Paymap and exclude restructuring related expenses and acquisition and divestiture costs and the related tax benefits. Three Months Ended March 31, 2019 Notes Revenues Operating Income Income Before Income Taxes Provision for Income Taxes Net Income Diluted Earnings per Share Three Months Ended March 31, 2020 Notes Revenues Operating Income Income Before Income Taxes Provision for Income Taxes Net Income Diluted Earnings per Share	

	Key Statistics and Reconciliation of Non-GAAP Measures 26 Consolidated Metrics (a) Revenues (GAAP) $ 1,337.0 $ 1,340.5 $ 1,306.9 $ 1,307.7 $ 5,292.1 $ 1,190.0 Foreign currency translation impact (k) 77.2 74.2 45.8 41.7 238.9 47.3 Revenues (constant currency adjusted) 1,414.2 1,414.7 1,352.7 1,349.4 5,531.0 1,237.3 Less revenues from Speedpay and Paymap (l) (91.9) (38.8) N/A N/A (130.7) N/A Revenues, constant currency adjusted and excluding Speedpay and Paymap $ 1,322.3 $ 1,375.9 $ 1,352.7 $ 1,349.4 $ 5,400.3 $ 1,237.3 Prior year revenues (GAAP) $ 1,389.4 $ 1,411.1 $ 1,387.8 $ 1,401.6 $ 5,589.9 $ 1,337.0 Less prior year revenues from Speedpay and Paymap (l) (99.2) (91.6) (89.2) (88.2) (368.2) (91.9) Prior year revenues, adjusted, excluding Speedpay and Paymap $ 1,290.2 $ 1,319.5 $ 1,298.6 $ 1,313.4 $ 5,221.7 $ 1,245.1 Revenues (GAAP) - YoY % Change (4) % (5) % (6) % (7) % (5) % (11) % Revenues, constant currency adjusted and excluding Speedpay and Paymap - YoY % Change 2 % 4 % 4 % 3 % 3 %(1) % (b) Operating income (GAAP) $ 251.2 $ 258.9 $ 197.4 $ 226.5 $ 934.0 $ 233.2 Restructuring-related expenses (n) N/A 7.4 91.5 16.6 115.5 10.5 Acquisition and divestiture costs (o) 6.9 5.7 2.5 0.9 16.0 — Operating income, adjusted, excluding restructuring-related expenses and acquisition and divestiture costs $ 258.1 $ 272.0 $ 291.4 $ 244.0 $ 1,065.5 $ 243.7 Operating margin (GAAP) 18.8 % 19.3 % 15.1 % 17.3 % 17.6 % 19.6 % Operating margin, adjusted, excluding restructuring-related expenses and acquisition and divestiture costs 19.3 % 20.3 % 22.3 % 18.7 % 20.1 % 20.5 % (c) Operating income (GAAP) $ 251.2 $ 258.9 $ 197.4 $ 226.5 $ 934.0 $ 233.2 Operating margin (GAAP) 18.8 % 19.3 % 15.1 % 17.3 % 17.6 % 19.6 % Speedpay and Paymap contribution to operating income (l) $ 22.6 $ 7.7 N/A N/A $ 30.3 N/A Speedpay and Paymap contribution to operating margin (l) 0.4 % 0.0 % N/A N/A 0.1 % N/A (d) Operating income (GAAP) $ 251.2 $ 258.9 $ 197.4 $ 226.5 $ 934.0 $ 233.2 Depreciation and amortization 64.8 64.8 61.1 67.0 257.7 58.2 EBITDA (m) $ 316.0 $ 323.7 $ 258.5 $ 293.5 $ 1,191.7 $ 291.4 Operating margin (GAAP) 18.8 % 19.3 % 15.1 % 17.3 % 17.6 % 19.6 % EBITDA margin 23.6 % 24.1 % 19.8 % 22.4 % 22.5 % 24.5 % 1Q20 Notes FY2019 4Q19 1Q19 2Q19 3Q19	

	Key Statistics and Reconciliation of Non-GAAP Measures 27 Consolidated Metrics cont. (e) Effective tax rate (GAAP) 20 % 18 % 17 % 31 % 20 % 13 % Impact from restructuring-related expenses (n) N/A 0 % 1 % 0 % 1 % 0 % Impact from acquisition and divestiture costs (o) 0 % 0 % 0 % 0 % 0 % 0 % Impact from gain on sales of Speedpay and Paymap (l) N/A (1) % 0 %(7) %(1) % N/A Effective tax rate, adjusted, excluding restructuring-related expenses, acquisition and divestiture costs, and gain on sales of Speedpay and Paymap 20 % 17 % 18 % 24 % 20 % 13 % C2C Segment Metrics (f) Revenues (GAAP) $ 1,056.9 $ 1,112.9 $ 1,113.0 $ 1,125.0 $ 4,407.8 $ 1,015.4 Foreign currency translation impact (k) 33.0 31.4 17.9 14.8 97.1 12.9 Revenues (constant currency adjusted) $ 1,089.9 $ 1,144.3 $ 1,130.9 $ 1,139.8 $ 4,504.9 $ 1,028.3 Prior year revenues (GAAP) $ 1,091.0 $ 1,127.5 $ 1,107.4 $ 1,127.7 $ 4,453.6 $ 1,056.9 Revenues (GAAP) - YoY % change (3) % (1) % 1 % 0 % (1) % (4) % Revenues (constant currency adjusted) - YoY % change 0 % 1 % 2 % 1 % 1 % (3) % (g) Principal per transaction, as reported ($- dollars) $ 302 $ 303 $ 307 $ 300 $ 303 $ 308 Foreign currency translation impact ($- dollars) (k) 11 8 5 4 7 5 Principal per transaction (constant currency adjusted) ($- dollars) $ 313 $ 311 $ 312 $ 304 $ 310 $ 313 Prior year principal per transaction, as reported ($- dollars) $ 307 $ 306 $ 308 $ 301 $ 305 $ 302 Principal per transaction, as reported - YoY % change (2) % (1) % 0 % 0 % (1) % 2 % Principal per transaction (constant currency adjusted) - YoY % change 2 % 1 % 2 % 1 % 1 % 4 % (h) Cross-border principal, as reported ($- billions) $ 19.1 $ 20.5 $ 20.6 $ 20.5 $ 80.7 $ 19.1 Foreign currency translation impact ($- billions) (k) 0.7 0.5 0.4 0.2 1.8 0.3 Cross-border principal (constant currency adjusted) ($- billions) $ 19.8 $ 21.0 $ 21.0 $ 20.7 $ 82.5 $ 19.4 Prior year cross-border principal, as reported ($- billions) $ 18.9 $ 20.4 $ 20.1 $ 20.5 $ 79.9 $ 19.1 Cross-border principal, as reported - YoY % change 1 % 0 % 3 % 1 % 1 % 0 % Cross-border principal (constant currency adjusted) - YoY % change 5 % 3 % 4 % 2 % 3 % 2 % 1Q20 Notes 4Q19 FY2019 1Q19 2Q19 3Q19	

	Key Statistics and Reconciliation of Non-GAAP Measures 28 Business Solutions Segment Metrics (i) Revenues (GAAP) $ 95.6 $ 95.6 $ 100.6 $ 97.0 $ 388.8 $ 98.4 Foreign currency translation impact (k) 4.6 3.6 2.9 1.0 12.1 2.2 Revenues (constant currency adjusted) $ 100.2 $ 99.2 $ 103.5 $ 98.0 $ 400.9 $ 100.6 Prior year revenues (GAAP) $ 96.7 $ 93.1 $ 100.2 $ 96.8 $ 386.8 $ 95.6 Revenues (GAAP) - YoY % change (1) % 3 % 0 % 0 % 0 % 3 % Revenues (constant currency adjusted) - YoY % change 4 % 7 % 3 % 1 % 4 % 5 % (j) Operating income (GAAP) $ 8.6 $ 10.5 $ 16.7 $ 11.0 $ 46.8 $ 13.9 Depreciation and amortization 10.2 9.7 9.9 9.8 39.6 9.4 EBITDA (m) $ 18.8 $ 20.2 $ 26.6 $ 20.8 $ 86.4 $ 23.3 Operating income margin (GAAP) 9.0 % 10.9 % 16.7 % 11.3 % 12.0 % 14.1 % EBITDA margin 19.7 % 21.1 % 26.4 % 21.5 % 22.2 % 23.7 % 1Q20 Notes FY2019 4Q19 1Q19 2Q19 3Q19	

	Key Statistics and Reconciliation of Non-GAAP Measures 29 (k) (l) (m) (n) (o) Non-GAAP related notes: Represents the impact from the fluctuation in exchange rates between all foreign currency denominated amounts and the United States dollar. Constant currency results exclude any benefit or loss caused by foreign exchange fluctuations between foreign currencies and the United States dollar, net of foreign currency hedges, which would not have occurred if there had been a constant exchange rate. We believe that this measure provides management and investors with information about revenue results and trends that eliminates currency volatility while increasing the comparability of our underlying results and trends. On May 9, 2019, we completed the sale of our United States electronic bill payments business known as “Speedpay” to ACI Worldwide Corp. and ACW Worldwide, Inc. ("ACI") for approximately $750 million in cash. In addition, on May 6, 2019, we completed the sale of Paymap Inc. ("Paymap"), which provides electronic mortgage bill payment services, for contingent consideration and immaterial cash proceeds received at closing. Both Speedpay and Paymap were included as a component of "Other" in our segment reporting. Revenue has been adjusted to exclude the carved out financial information for Speedpay and Paymap and the gain on the sales and the income taxes on the gain, including the elimination of previously forecasted annual base-erosion anti-abuse taxes, has been removed from adjusted effective tax rate. These financial measures are non-GAAP measures and should not be considered a substitute for the GAAP measures. We have included this information because management believes that presenting these measures as adjusted to exclude divestitures will provide investors with a more meaningful comparison of results within the periods presented. Additionally, Speedpay and Paymap contributions to operating income exclude corporate overhead allocations. Earnings before Interest, Taxes, Depreciation, and Amortization (“EBITDA”) results from taking operating income and adjusting for depreciation and amortization expenses. EBITDA results provide an additional performance measurement calculation which helps neutralize the operating income effect of assets acquired in prior periods. Represents impact from expenses incurred in connection with an overall restructuring plan, approved by the Board of Directors on August 1, 2019, to improve our business processes and cost structure by reducing headcount and consolidating various facilities. While certain of these expenses are identifiable to our business segments, primarily to our Consumer-to-Consumer segment, they have been excluded from the measurement of segment operating income provided to the Chief Operating Decision Maker for purposes of assessing segment performance and decision making with respect to resource allocation. These expenses are therefore excluded from the Company's segment operating income results. While these expenses are specific to this initiative, the types of expenses related to this initiative are similar to expenses that we have previously incurred and can reasonably be expected to incur in the future. We believe that, by excluding the effects of these charges that can impact operating trends, management and investors are provided with a measure that increases the comparability of our underlying operating results. Represents the impact from expenses incurred in connection with our acquisition and divestiture activity, including the Speedpay and Paymap divestitures. The first quarter 2019 presentations have been recast to provide consistency with the subsequent quarters and full year 2019 presentations and exclude these expenses from our operating and net income. We believe that, by excluding the effects of these charges that can impact operating trends, management and investors are provided with a measure that increases the comparability of our underlying operating results.