UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 8-K

CURRENT REPORT
Pursuant to Section 13 or 15(d) of The
Securities Exchange Act of 1934
Date of Report (Date of earliest event reported): October 29, 2020

THE WESTERN UNION COMPANY
(Exact name of registrant as specified in its charter)

Delaware		001-32903		20-4531180	
(State or other jurisdiction
of incorporation)		(Commission
File Number)		(I.R.S. Employer
Identification No.)	

			
7001 East Belleview Avenue
Denver, CO		80237	
(Address of principal executive offices)		(Zip Code)	

(866) 405-5012
(Registrant’s telephone number, including area code)

(Former name or former address, if changed since last report.)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:

☐	Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)	

☐	Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)	

☐	Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))	

☐	Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))	

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading symbol	Name of each exchange on which registered	
Common Stock, $0.01 Par Value	WU	The New York Stock Exchange	

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

Emerging growth company	☐	

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐		

Item 2.02.Results of Operations and Financial Condition.

On October 29, 2020, The Western Union Company (the “Company”) issued a press release relating to the Company’s earnings for the third quarter of fiscal year 2020 (the “Earnings Release”). A copy of the Earnings Release is attached hereto as Exhibit 99.1. The information furnished under this Item 2.02, including Exhibit 99.1, shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Securities Exchange Act”), nor shall it be deemed incorporated by reference in any filing under the Securities Act of 1933, as amended (the “Securities Act”), except as may be expressly set forth by specific reference to such filing.
Item 7.01.Regulation FD Disclosure.

In connection with the issuance of the Earnings Release, the Company is holding a public conference call and webcast on October 29, 2020 at 4:30 p.m. Eastern Time, during which Hikmet Ersek, President and Chief Executive Officer, and Raj Agrawal, Chief Financial Officer, will provide the presentation attached hereto as Exhibit 99.2. Information regarding access to the conference call and webcast is set forth in the Earnings Release. The information furnished under this Item 7.01, including Exhibit 99.2, shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act, nor shall it be deemed incorporated by reference in any filing under the Securities Act, except as may be expressly set forth by specific reference to such filing.
Item 9.01.Financial Statements and Exhibits.

(d) Exhibits.

		
Exhibit
Number	Description of Exhibit	
		
99.1	Earnings press release issued by The Western Union Company on October 29, 2020.	
		
99.2	Presentation of The Western Union Company dated October 29, 2020.	
		
101	Inline XBRL Document Set for the Cover Page from this Current Report on Form 8-K, formatted as Inline XBRL	
		
104	Cover Page Interactive Data File (embedded within the Inline XBRL document)	

SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

				
Dated: October 29, 2020		THE WESTERN UNION COMPANY	
		By:	/s/    DARREN A. DRAGOVICH	
		Name:	Darren A. Dragovich	
		Title:	Vice President and Assistant Secretary	

Exhibit 99.1

FOR IMMEDIATE RELEASE

Western Union Reports Third Quarter Results

Revenue of $1.3 billion; Earnings per share $0.55 GAAP, $0.57 Adjusted
Money transfer trends continue to improve with digital revenue growth of 45%
Strong profitability with operating margin of 22.7% GAAP, 23.5% Adjusted
Reissues full year 2020 financial outlook

DENVER, October 29, 2020: The Western Union Company (NYSE: WU), a global leader in cross-border, cross-currency money movement and payments, today reported third quarter financial results, and provided a financial outlook for 2020.

The Company’s third quarter revenue of $1.3 billion improved substantially from the previous quarter and declined 4% compared to the prior year period, or 1% on a constant currency basis that includes a 1% benefit from inflation in Argentina. The decline in revenue reflects the continuing macro-economic impact from COVID-19, offset by improving consumer money transfer fundamentals, including digital revenue growth of 45% to a new quarterly high of over $230 million.

GAAP earnings per share in the third quarter was $0.55 compared to $0.32 in the prior year period, which included $92 million of restructuring expenses. Adjusted earnings per share was $0.57 compared to $0.49 in the prior year period, benefitting from the Company’s productivity initiatives, additional cost savings related to the effect of the COVID-19 pandemic, and a lower effective tax rate and share count, partially offset by declines in revenue.

President and CEO Hikmet Ersek said, “Our solid third quarter performance highlights the value of our services and the resiliency of our customers in providing vital support for families, communities, and businesses around the world throughout this global crisis. In addition, our strategy, planning, and execution enabled us to adjust to changing market conditions, rebound quickly from the sharp downturn COVID-19 caused during the second quarter, and deliver strong profitability for shareholders.”

Ersek added, “Although macro-economic uncertainty remains elevated, our business continues to improve. The investments in platform and digital capabilities we have made over the years are paying off, as money transfer and payment customers increasingly turn to Western Union’s unmatched, omni-channel platform to meet evolving needs. I am enthusiastic about the market opportunity to further enhance the Company’s strong position and to expand the customer segments for cross-border financial transactions.”

CFO Raj Agrawal stated, “We are pleased with third quarter results, as Consumer-to-Consumer segment trends improved significantly with 6% transaction growth, including more than 95% digital transaction growth for the second consecutive quarter. The business also generated solid dollar and margin profitability, resulting from productivity savings, prudent management of initiatives, and the strong economics of our fast-growing digital business. We remain focused on pushing forward with our growth strategy and given improved visibility into our market and commercial trends we have reissued a financial outlook for the full year 2020.”

Q3 Business Highlights

●	Consumer-to-Consumer (C2C) transactions increased 6% in the quarter, while revenues declined 1% on a reported basis and were flat on a constant currency basis. C2C revenues represented 88% of total Company revenue in the quarter. Within the C2C segment, cross-border money transfer revenues grew 2% and were offset by declines in domestic money transfers. Transaction growth was led by Europe and CIS, U.S. outbound, and the Middle East, partially offset by declines in U.S. domestic money transfer and Latin America and the Caribbean.	

●	Digital money transfer revenues increased 45% on a reported basis in the quarter, or 46% constant currency, and represented 21% and 31% of total C2C revenues and transactions, respectively. Westernunion.com revenue grew 33% on a reported basis and 32% constant currency, including cross-border revenue growth of 46%.	

●	Westernunion.com average monthly active customers for the third quarter increased 47% year-over-year. Westernunion.com was the most downloaded mobile app among peer money transfer companies during the third quarter, according to data provided by mobile app marketing firm Sensor Tower1. Westernunion.com service is available in over 75 countries, plus additional territories. Bank account payout is available in approximately 120 countries, with real-time capabilities to select bank accounts and digital wallets in approximately 80 countries, and retail payout in over 200 countries and territories.	

●	Western Union Business Solutions trends improved sequentially from the second quarter with revenues declining 11% on a reported basis, or 13% constant currency, primarily due to the ongoing macro-economic impact of COVID-19 on small and medium-sized enterprises, travel and	

1 Data obtained from Sensor Tower App Install Market Share Report

	tourism, and education. Other revenues, which consists of retail bill payments in Argentina and the U.S., as well as money orders, declined 33% primarily due to the depreciation of the Argentine peso and the impact of COVID-19. Business Solutions and Other represented 7% and 5%, respectively, of total Company revenue.	

Additional Q3 Financial Highlights

●	GAAP operating margin in the quarter was 22.7% compared to 15.1% in the prior year period, with the increase primarily attributable to lower restructuring costs in the current year. Adjusted operating margin was 23.5% compared to 22.3% in the prior year period. Margin expansion was primarily driven by productivity savings and additional cost savings related to the effect of the COVID-19 pandemic, partially offset by declines in revenue.	

●	The GAAP effective tax rate in the quarter was 12.4% compared to 16.8% in the prior year period, and the adjusted tax rate was 12.7% in the quarter compared to 18.0% in the prior year period. The decrease in the Company’s GAAP effective tax rate compared to the prior period was primarily due to a higher prior period domestic pre-tax income primarily due to the sales of the Speedpay and Paymap businesses offset by increased discrete expenses in the current period.	

●	Cash flow from operating activities was $586 million year-to-date compared to $665 million in the prior year period. The decrease in operating cash flow was primarily attributable to the timing of payments for restructuring and other activities, partially offset by lower income tax payments and an increase in operating income. The Company paid $92 million in dividends and did not repurchase shares during the third quarter.	

2020 Outlook

The Company has reinstituted a financial outlook for full year 2020, with the key assumptions of no material changes from the current macro-economic conditions and no significant worsening of the COVID-19 pandemic, as follows:

Revenue
●	GAAP: High-single digit decline	
●	Adjusted constant currency: Mid-single digit decline, excluding any benefit related to Argentina inflation	

Operating Profit Margin
●	GAAP operating margin of approximately 20% and adjusted operating margin of approximately 21%	

Earnings per Share
●	GAAP EPS in a range of $1.72 - $1.77	
●	Adjusted EPS in a range of $1.80 -$1.85	

Adjustment Items

Adjusted constant currency revenue metrics for 2020 exclude revenues for the Speedpay and Paymap businesses in the prior year period, each of which was divested in May 2019. Adjusted operating profit, tax rate, and earnings per share metrics for 2020 periods exclude restructuring expenses and acquisition and divestiture costs, net of related taxes, as applicable.

Adjusted constant currency revenue metrics for 2019 exclude revenues for the Speedpay and Paymap businesses. Adjusted operating profit metrics for 2019 periods exclude restructuring expenses and acquisition and divestiture costs. Adjusted tax rate and earnings per share metrics for 2019 periods exclude the impact of the net gain on the Speedpay and Paymap divestitures, restructuring expenses, and acquisition and divestiture costs. Restructuring expenses are not included in operating segment results.

Although the Company has previously incurred and can reasonably be expected to incur restructuring costs in the future, these expenses are specific to the implementation of the Global Strategy initiative and the Company has therefore provided adjusted financial results that exclude these expenses.

Additional Statistics

Additional key statistics for the quarter and historical trends can be found in the supplemental tables included with this press release.

All amounts included in the supplemental tables to this press release are rounded to the nearest tenth of a million, except as otherwise noted. As a result, the percentage changes and margins disclosed herein may not recalculate precisely using the rounded amounts provided.

Non-GAAP Measures

Western Union presents a number of non-GAAP financial measures because management believes that these metrics provide meaningful supplemental information in addition to the GAAP metrics and provide comparability and consistency to prior periods. Constant currency results assume foreign revenues are translated from foreign currencies to the U.S. dollar, net of the effect of foreign currency hedges, at rates consistent with those in the prior year.

Reconciliations of non-GAAP to comparable GAAP measures are available in the accompanying schedules and in the “Investor Relations” section of the Company’s website at http://ir.westernunion.com.

Investor and Analyst Conference Call and Slide Presentation

The Company will host a conference call and webcast, including slides, at 4:30 p.m. Eastern Time today. To listen to the conference call via telephone, dial +1 (888) 317-6003 (U.S.) or +1 (412) 317-6061 (outside the U.S.) ten minutes prior to the start of the call. The pass code is 1019071.

The conference call and accompanying slides will be available via webcast at
http://ir.westernunion.com. Registration for the event is required, so please register at least five minutes prior to the scheduled start time.

A webcast replay will be available at http://ir.westernunion.com.

Please note: All statements made by Western Union officers on this call are the property of Western Union and subject to copyright protection. Other than the replay, Western Union has not authorized, and disclaims responsibility for, any recording, replay or distribution of any transcription of this call.

Safe Harbor Compliance Statement for Forward-Looking Statements

This press release contains certain statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance and involve certain risks, uncertainties, and assumptions that are difficult to predict. Actual outcomes and results may differ materially from those expressed in, or implied by, our forward-looking statements. Words such as "expects," "intends," "targets," "anticipates," "believes," "estimates," "guides," "provides guidance," "provides outlook," and other similar expressions or future or conditional verbs such as "may," "will," "should," "would," "could," and "might" are intended to identify such forward-looking statements. Readers of this press release of The Western Union Company (the "Company," "Western Union," "we," "our," or "us") should not rely solely on the forward-looking statements and should consider all uncertainties and risks discussed in the Risk Factors section and throughout the Annual Report on Form 10-K for the year ended December 31, 2019. The statements are only as of the date they are made, and the Company undertakes no obligation to update any forward-looking statement.

Possible events or factors that could cause results or performance to differ materially from those expressed in our forward-looking statements include the following: (i) events related to our business and industry, such as: changes in general economic conditions and economic conditions in the regions and industries in which we operate, including global economic downturns and trade disruptions, or significantly slower growth or declines in the money transfer, payment service, and other markets in which we operate, including downturns or declines related to interruptions in migration patterns or other events, such as public health emergencies, epidemics, or pandemics such as COVID-19, civil unrest, war, terrorism, or natural disasters, or non-performance by our banks, lenders, insurers, or other financial services providers; failure to compete effectively in the money transfer and payment service industry, including among other things, with respect to price, with global and niche or corridor money transfer providers, banks and other money transfer and payment service providers, including electronic, mobile and internet-based services, card associations, and card-based payment providers, and with digital currencies and related protocols, and other innovations in technology and business models; political conditions and related actions, including trade restrictions and government sanctions, in the United States and abroad, which may adversely affect our business and economic conditions as a whole, including interruptions of United States or other government relations with countries in which we have or are implementing significant business relationships with agents or clients; deterioration in customer confidence in our business, or in money transfer and payment service providers generally; our ability to adopt new technology and develop and gain market acceptance of new and enhanced services in response to changing industry and consumer needs or trends; changes in, and failure to manage effectively, exposure to foreign exchange rates, including the impact of the regulation of foreign exchange spreads on money transfers and payment transactions; any material breach of security, including cybersecurity, or safeguards of or interruptions in any of our systems or those of our vendors or other third parties; cessation of or defects in various services provided to us by third-party vendors; mergers, acquisitions, and the integration of acquired businesses and technologies into our Company, divestitures, and the failure to realize anticipated financial benefits from these transactions, and events requiring us to write down our goodwill; decisions to change our business mix; our ability to realize the anticipated benefits from restructuring-related initiatives, which may include decisions to downsize or to transition operating activities from one location to another, and to minimize any disruptions in our workforce that may result from those initiatives; failure to manage credit and fraud risks presented by our agents, clients, and consumers; failure to maintain our agent network and business relationships under terms consistent with or more advantageous to us than those currently in place, including due to increased costs or loss of business as a result of increased compliance requirements or difficulty for us, our agents, or their subagents in establishing or maintaining relationships with banks needed to conduct our services; changes in tax laws or their interpretation, any subsequent regulation, and potential related state income tax impacts, and unfavorable resolution of tax contingencies; adverse rating actions by credit rating agencies; our ability to protect our brands and our other intellectual property rights and to defend ourselves against potential intellectual property infringement claims; our ability to attract and retain qualified key employees and to manage our workforce successfully; material changes in the market value or liquidity of securities that we hold; restrictions imposed by our debt obligations; (ii) events related to our regulatory and litigation environment, such as: liabilities or loss of business resulting from a failure by us, our agents, or their subagents to comply with laws and regulations and regulatory or judicial interpretations thereof, including laws and regulations designed to protect consumers, or detect and prevent money laundering, terrorist financing, fraud, and other illicit activity; increased costs or loss of business due to regulatory initiatives and changes in laws, regulations and industry practices and standards, including changes in interpretations, in the United States and abroad, affecting us, our agents, or their subagents, or the banks with which we or our agents maintain bank accounts needed to provide our services, including related to anti-money laundering regulations, anti-fraud measures, our licensing arrangements, customer due diligence, agent and subagent due diligence, registration and monitoring requirements, consumer protection requirements, remittances, and immigration; liabilities, increased costs or loss of business and unanticipated

developments resulting from governmental investigations and consent agreements with or enforcement actions by regulators; liabilities resulting from litigation, including class-action lawsuits and similar matters, and regulatory enforcement actions, including costs, expenses, settlements, and judgments; failure to comply with regulations and evolving industry standards regarding consumer privacy, data use, the transfer of personal data between jurisdictions and information security with respect to the General Data Protection Regulation in the European Union and the California Consumer Privacy Act; failure to comply with the Dodd-Frank Wall Street Reform and Consumer Protection Act, as well as regulations issued pursuant to it and the actions of the Consumer Financial Protection Bureau and similar legislation and regulations enacted by other governmental authorities in the United States and abroad related to consumer protection and derivative transactions; effects of unclaimed property laws or their interpretation or the enforcement thereof; failure to maintain sufficient amounts or types of regulatory capital or other restrictions on the use of our working capital to meet the changing requirements of our regulators worldwide; changes in accounting standards, rules and interpretations, or industry standards affecting our business; and (iii) other events such as: catastrophic events; and management’s ability to identify and manage these and other risks.

About Western Union

The Western Union Company (NYSE: WU) is a global leader in cross-border, cross-currency money movement and payments. Our omnichannel platform connects the digital and physical worlds and makes it possible for consumers and businesses to send and receive money and make payments with speed, ease, and reliability. As of September 30, 2020, our network included over 550,000 retail agent locations offering our branded services in more than 200 countries and territories, with the capability to send money to billions of accounts. Additionally, westernunion.com, our fastest growing channel in 2019, is available in over 75 countries, plus additional territories, to move money around the world. With our global reach, Western Union moves money for better, connecting family, friends, and businesses to enable financial inclusion and support economic growth. For more information, visit www.westernunion.com.

WU-G

Contacts:
Media Relations:
Pia De Lima
+1(954) 260-5732
Pia.DeLima@westernunion.com

Investor Relations:
Brendan Metrano
+1(720) 332-8089
Brendan.Metrano@westernunion.com

THE WESTERN UNION COMPANY
KEY STATISTICS
(Unaudited)

			Notes*		   	3Q19		4Q19		FY2019		1Q20		2Q20		3Q20		YTD 3Q20	
Consolidated Metrics																																	
Consolidated revenues (GAAP) - YoY % change					 		(6)	%  			(7)	%  			(5)	%  			(11)	%  			(17)	%  			(4)	%  			(11)	%  	
Consolidated revenues (non-GAAP, constant currency adjusted and excluding Speedpay and Paymap) - YoY % change		 	(a)		 		4	%  			3	%  			3	%  			(1)	%  			(11)	%  			(1)	%  			(4)	%  	
Consolidated operating margin (GAAP)		 			 		15.1	%  			17.3	%  			17.6	%  			19.6	%  			19.9	%  			22.7	%  			20.8	%  	
Consolidated operating margin, excluding restructuring-related expenses and acquisition and divestiture costs (non-GAAP)			(b)				22.3	%  			18.7	%  			20.1	%  			20.5	%  			20.4	%  			23.5	%  			21.5	%  	
																																	
EBITDA margin (non-GAAP)			(c)				19.8	%  			22.4	%  			22.5	%  			24.5	%  			25.0	%  			27.0	%  			25.5	%  	
																																	
Consumer-to-Consumer (C2C) Segment Metrics		 	  		 		  	 			  	 			  				  				  				  	 			  		
Revenues (GAAP) - YoY % change					 		1	%  			0	%  			(1)	%  			(4)	%  			(12)	%  			(1)	%  			(6)	%  	
Revenues (non-GAAP, constant currency adjusted) - YoY % change		 	(e)		 		2	%  			1	%  			1	%  			(3)	%  			(11)	%  			0	%  			(4)	%  	
																																	
Transactions (in millions)					 		73.0	 			73.8	 			289.4				66.8				68.0				77.3	 			212.1		
Transactions - YoY % change					 		2	%  			(1)	%  			1	%  			(3)	%  			(8)	%  			6	%  			(2)	%  	
																																	
Total principal ($- billions)						$	22.4			$	22.2			$	87.7			$	20.6			$	21.9			$	26.9			$	69.4		
Principal per transaction, as reported - YoY % change						 	0	%  		 	0	%  		 	(1)	%  			2	%  			7	%  		 	13	%  			8	%  	
Principal per transaction (constant currency adjusted) - YoY % change		 	(f)			 	2	%  		 	1	%  		 	1	%  			4	%  			9	%  		 	14	%  			9	%  	
																																	
Cross-border principal, as reported - YoY % change						 	3	%  		 	1	%  		 	1	%  			0	%  			1	%  		 	23	%  			8	%  	
Cross-border principal (constant currency adjusted) - YoY % change		 	(g)			 	4	%  		 	2	%  		 	3	%  			2	%  			3	%  		 	24	%  			10	%  	
																																	
Operating margin**		 			 		23.7	%  			20.3	%  			22.1	%  			20.7	%  			21.8	%  			24.6	%  			22.4	%  	
																																	
Digital money transfer revenue (GAAP) - YoY % change (1)							21	%  			25	%  			20	%  			21	%  			48	%  			45	%  			39	%  	
Digital money transfer foreign currency translation impact			(j)				1	%  			1	%  			2	%  			1	%  			2	%  			1	%  			1	%  	
Digital money transfer revenue (non-GAAP, constant currency adjusted) - YoY % change (1)							22	%  			26	%  			22	%  			22	%  			50	%  			46	%  			40	%  	
Digital money transfer transactions - YoY % change	 				 		29	%  			36	%  			26	%  			42	%  			96	%  			96	%  			80	%  	
																																	
westernunion.com revenue (GAAP) - YoY % change			(ii)				16	%  			17	%  			17	%  			13	%  			33	%  			33	%  			27	%  	
westernunion.com foreign currency translation impact			(j)		 		1	%  			1	%  			1	%  	 		1	%  			1	%  			(1)	%  			0	%  	
westernunion.com revenue (non-GAAP, constant currency adjusted) - YoY % change			(ii)		 		17	%  			18	%  			18	%  	  		14	%  			34	%  			32	%  			27	%  	
westernunion.com transactions - YoY % change	 		(ii)		 		16	%  			13	%  			16	%  			15	%  			50	%  			53	%  			40	%  	

(1)	Represents revenue from transactions conducted and funded through westernunion.com and transactions initiated on internet and mobile applications hosted by our third-party white label or co-branded digital partners.	

THE WESTERN UNION COMPANY
KEY STATISTICS
(Unaudited)

	  	Notes*		3Q19		4Q19	  	FY2019		1Q20		2Q20		3Q20		YTD 3Q20	
C2C Segment Regional Metrics	 		  		 		  	 			  	 			  												  	 					
NA region revenues (GAAP) - YoY % change		 	(aa), (bb)			 	2	%		 	1	%		 	2	%			(2)	%			(6)	%		 	0	%			(3)	%	
NA region foreign currency translation impact			(j)				0	%			0	%			0	%			0	%			1	%			1	%			1	%	
NA region revenues (non-GAAP, constant currency adjusted) - YoY % change		 	(aa), (bb)			 	2	%		 	1	%		 	2	%			(2)	%			(5)	%		 	1	%			(2)	%	
NA region transactions - YoY % change		 	(aa), (bb)			 	(1)	%		 	(4)	%		 	(2)	%			(5)	%			(7)	%		 	1	%			(4)	%	
																																	
EU & CIS region revenues (GAAP) - YoY % change		 	(aa), (cc)			 	(1)	%		 	1	%		 	(2)	%			(5)	%			(10)	%		 	3	%			(4)	%	
EU & CIS region foreign currency translation impact			(j)				2	%			1	%			3	%			0	%			1	%			(2)	%			0	%	
EU & CIS region revenues (non-GAAP, constant currency adjusted) - YoY% change		 	(aa), (cc)			 	1	%		 	2	%		 	1	%			(5)	%			(9)	%		 	1	%			(4)	%	
EU & CIS region transactions - YoY % change			(aa), (cc)			 	6	%		 	5	%			5	%			1	%			4	%		 	24	%			10	%	
																																	
MEASA region revenues (GAAP) - YoY % change		 	(aa), (dd)			 	4	%		 	0	%		 	(1)	%			3	%			(13)	%		 	2	%			(3)	%	
MEASA region foreign currency translation impact			(j)				1	%			0	%			1	%			0	%			1	%			0	%			1	%	
MEASA region revenues (non-GAAP, constant currency adjusted) - YoY % change		 	(aa), (dd)			 	5	%		 	0	%		 	0	%			3	%			(12)	%		 	2	%			(2)	%	
MEASA region transactions - YoY % change		 	(aa), (dd)			 	1	%		 	(1)	%		 	(1)	%			1	%			(1)	%		 	15	%			5	%	
																																	
LACA region revenues (GAAP) - YoY % change		 	(aa), (ee)			 	4	%		 	(2)	%		 	1	%			(11)	%			(45)	%		 	(21)	%			(26)	%	
LACA region foreign currency translation impact			(j)				8	%			8	%			10	%			8	%			10	%			13	%			11	%	
LACA region revenues (non-GAAP, constant currency adjusted) - YoY % change		 	(aa), (ee)			 	12	%		 	6	%		 	11	%			(3)	%			(35)	%		 	(8)	%			(15)	%	
LACA region transactions - YoY % change		 	(aa), (ee)			 	10	%		 	4	%		 	8	%			(5)	%			(41)	%		 	(21)	%			(23)	%	
																																	
APAC region revenues (GAAP) - YoY % change		 	(aa), (ff)			 	(13)	%		 	(10)	%		 	(13)	%			(10)	%			(14)	%		 	4	%			(6)	%	
APAC region foreign currency translation impact			(j)				0	%			0	%			1	%			1	%			1	%			1	%			0	%	
APAC region revenues (non-GAAP, constant currency adjusted) - YoY % change		 	(aa), (ff)			 	(13)	%		 	(10)	%		 	(12)	%			(9)	%			(13)	%		 	5	%			(6)	%	
APAC region transactions - YoY % change		 	(aa), (ff)			 	(6)	%		 	(7)	%		 	(7)	%			(14)	%			(18)	%		 	(6)	%			(12)	%	
																																	
International revenues - YoY % change	 		(gg)		 		0	%			(1)	%			(2)	%			(4)	%			(15)	%			(1)	%			(7)	%	
International transactions - YoY % change	 		(gg)		 		4	%			2	%			3	%			(2)	%			(8)	%			10	%			0	%	
International revenues - % of C2C segment revenues	 		(gg)		 		66	%			66	%			66	%			65	%			63	%			66	%			65	%	
																																	
United States originated revenues - YoY % change	 		(hh)		 		2	%			1	%			1	%			(3)	%			(7)	%			(1)	%			(3)	%	
United States originated transactions - YoY % change	 		(hh)		 		(1)	%			(4)	%			(2)	%			(5)	%			(8)	%			0	%			(4)	%	
United States originated revenues - % of C2C segment revenues	 		(hh)		 		34	%			34	%			34	%			35	%			37	%			34	%			35	%	

THE WESTERN UNION COMPANY
KEY STATISTICS
(Unaudited)

	  	Notes*		3Q19		4Q19	  	FY2019		1Q20		2Q20		3Q20		YTD 3Q20	
% of C2C Revenue	 		  				  	 			  	 			  				  				  				  	 					
NA region revenues	 		(aa), (bb)				38	%  			38	%  			38	%			38	%			41	%			38	%  			39	%	
EU & CIS region revenues	 		(aa), (cc)				32	%  			32	%  			32	%			31	%			32	%			33	%  			32	%	
MEASA region revenues	 		(aa), (dd)				15	%  			15	%  			15	%			16	%			15	%			16	%  			16	%	
LACA region revenues	 		(aa), (ee)				9	%  			9	%  			9	%			9	%			6	%			7	%  			7	%	
APAC region revenues	 		(aa), (ff)				6	%  			6	%  			6	%			6	%			6	%			6	%  			6	%	
																																	
Digital money transfer revenues	 		(aa)				14	%  			16	%  			14	%			16	%			22	%			21	%  			20	%	
																																	
Business Solutions Segment Metrics	 		  				  	 			  	 			  				  				  				  	 			  		
Revenues (GAAP) - YoY % change							0	%  			0	%  			0	%  			3	%  			(17)	%  			(11)	%  			(9)	%  	
Revenues (non-GAAP, constant currency adjusted) - YoY % change	 		(h)				3	%  			1	%  			4	%			5	%			(15)	%			(13)	%  			(8)	%	
Operating margin**							16.7	%  			11.3	%  			12.0	%  			14.1	%  			1.6	%  			10.5	%  			9.2	%  	
																																	
Other (primarily bill payments businesses in Argentina and the United States and money orders)	 		  				  	 			  	 			  				  				  				  	 			  		
Revenues (GAAP) - YoY % change							(48)	%  			(52)	%  			(34)	%  			(59)	%  			(56)	%  			(33)	%  			(52)	%  	
Operating margin**							9.0	%  			4.6	%  			5.5	%  			26.1	%  			21.9	%  			20.0	%  			22.9	%  	
																																	
% of Total Company Revenue (GAAP)	 		  				  	 			  	 			  				  				  				  	 			  		
Consumer-to-Consumer segment revenues							85	%  			86	%  			83	%  			85	%  			88	%  			88	%  			87	%  	
Business Solutions segment revenues							8	%  			7	%  			7	%  			8	%  			7	%  			7	%  			7	%  	
Other revenues							7	%  			7	%  			10	%  			7	%  			5	%  			5	%  			6	%  	

*	See the “Notes to Key Statistics” section of the press release for the applicable Note references and the reconciliation of non-GAAP financial measures, unless already reconciled herein.	
**	In the first quarter of 2020, we changed our expense allocation method so that our corporate data center and network engineering information technology expenses are allocated based on a percentage of relative revenue. In 2019, these costs had been allocated based in part on a percentage of relative transactions. We believe that an allocation method based fully on relative revenue presents a more representative view of segment profitability, as certain of our services, particularly some of our bill payment services and our money order services, have much lower revenues per transaction than our other services. Further, these technology expenses are becoming increasingly based on data storage utilized and less based on the number of transactions processed. For the three months ended September 30, 2019, and December 31, 2019, and for the twelve months ended December 31, 2019, this change would have decreased Consumer-to-Consumer and increased Other operating income by $13.0 million, $11.8 million, and $49.6 million, respectively. Business Solutions was not materially impacted by the change in the allocation method.	

THE WESTERN UNION COMPANY
CONDENSED CONSOLIDATED STATEMENTS OF INCOME
(Unaudited)
(in millions, except per share amounts)

		Three Months Ended		Nine Months Ended	
		September 30, 		September 30, 	
	    	2020	    	2019	    	% Change	X	2020	    	2019	    	% Change	
Revenues		$	1,258.5		$	1,306.9	 	(4)	%		$	3,563.2		$	3,984.4	 	(11)	%  	
Expenses:		 	  		 		 	  			 	  		 		 	  		
Cost of services		 	721.7		 	768.6	 	(6)	%		 	2,067.3		 	2,330.0	 	(11)	%  	
Selling, general, and administrative		 	251.6		 	340.9	 	(26)	%		 	755.7		 	946.9	 	(20)	%  	
Total expenses (a)		 	973.3		 	1,109.5	 	(12)	%		 	2,823.0		 	3,276.9	 	(14)	%  	
Operating income		 	285.2		 	197.4	 	44	%		 	740.2		 	707.5	 	5	%  	
Other income/(expense):		 	  		 	  	 	  			 	  		 	  	 	  		
Gain on divestitures of businesses (b)			—		 	—						—		 	524.6		(c)		
Interest income		 	0.5		 	1.1	 	(57)	%		 	2.9		 	4.2	 	(32)	%  	
Interest expense		 	(28.2)		 	(36.2)	 	(22)	%		 	(90.4)		 	(114.5)	 	(21)	%  	
Other income/(expense), net		 	3.5		 	(0.1)	 	(c)			 	3.4		 	2.1	 	63	%  	
Total other income/(expense), net		 	(24.2)		 	(35.2)	 	(31)	%		 	(84.1)		 	416.4	 	(c)		
Income before income taxes		 	261.0		 	162.2	 	61	%		 	656.1		 	1,123.9	 	(42)	%  	
Provision for income taxes		 	32.4		 	27.2	 	19	%		 	88.9		 	201.0	 	(56)	%  	
Net income		$	228.6		$	135.0	 	69	%		$	567.2		$	922.9	 	(39)	%  	
Earnings per share:		 	  		 	  	 	  			 	  		 	  	 			
Basic		$	0.56		$	0.32	 	75	%		$	1.38		$	2.14	 	(36)	%  	
Diluted		$	0.55		$	0.32	 	72	%		$	1.37		$	2.13	 	(36)	%  	
Weighted-average shares outstanding:		 			 		 	  			 			 		 	  		
Basic		 	411.6		 	423.3	 				 	412.5		 	430.3	 	  		
Diluted		 	414.6		 	426.8	 				 	415.5		 	433.0	 	  		

(a)	For the three and nine months ended September 30, 2020, we incurred $9.1 million and $24.8 million, respectively, of expenses related to our restructuring plan, the majority of which are related to consulting service fees, severance, and other costs. For the three and nine months ended September 30, 2020, $0.8 million and $2.5 million are included within Cost of services, respectively. For the three and nine months ended September 30, 2020, $8.3 million and $22.3 million are included within Selling, general, and administrative, respectively. For the three and nine months ended September 30, 2019, we incurred $91.5 million and $98.9 million, respectively, of expenses related to this plan. For the three and nine months ended September 30, 2019, $33.9 million is included within Cost of services, and $57.6 million and $65.0 million, respectively, are included within Selling, general, and administrative.	

(b)	On May 9, 2019, the Company completed the sale of its United States electronic bill payments business known as Speedpay to ACI Worldwide Corp. and ACW Worldwide, Inc. for approximately $750 million in cash, resulting in a gain of approximately $523 million on the sale for the nine months ended September 30, 2019.	

(c)	Calculation not meaningful.	

THE WESTERN UNION COMPANY
CONDENSED CONSOLIDATED BALANCE SHEETS
(Unaudited)
(in millions, except per share amounts)

	    	September 30, 		December 31, 	
		2020		2019	
Assets	 		  	 		  	
Cash and cash equivalents		$	1,251.4		$	1,450.5	
Settlement assets		 	3,589.4		 	3,296.7	
Property and equipment, net of accumulated depreciation of $656.9 and $616.5, respectively		 	156.0		 	186.9	
Goodwill		 	2,566.6		 	2,566.6	
Other intangible assets, net of accumulated amortization of $1,025.9 and $961.5, respectively		 	449.3		 	494.9	
Other assets		 	814.5		 	762.9	
Total assets		$	8,827.2		$	8,758.5	
Liabilities and stockholders' equity/(deficit)		 	  		 	  	
Liabilities:		 	  		 	  	
Accounts payable and accrued liabilities		$	457.2		$	601.9	
Settlement obligations		 	3,589.4		 	3,296.7	
Income taxes payable		 	926.5		 	1,019.7	
Deferred tax liability, net		 	171.7		 	152.1	
Borrowings		 	3,036.5		 	3,229.3	
Other liabilities		 	578.8		 	498.3	
Total liabilities		 	8,760.1		 	8,798.0	
							
Stockholders' equity/(deficit):		 	  		 	  	
Preferred stock, $1.00 par value; 10 shares authorized; no shares issued		 	—		 	—	
Common stock, $0.01 par value; 2,000 shares authorized; 411.0 shares and 418.0 shares issued and outstanding as of September 30, 2020 and December 31, 2019, respectively		 	4.1		 	4.2	
Capital surplus		 	874.9		 	841.2	
Accumulated deficit		 	(625.3)		 	(675.9)	
Accumulated other comprehensive loss		 	(186.6)		 	(209.0)	
Total stockholders' equity/(deficit)		 	67.1		 	(39.5)	
Total liabilities and stockholders' equity/(deficit)		$	8,827.2		$	8,758.5	

THE WESTERN UNION COMPANY
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited)
(in millions)

		Nine Months Ended	
		September 30, 	
	    	2020	    	2019	
Cash flows from operating activities	 		  	 		  	
Net income		$	567.2		$	922.9	
Adjustments to reconcile net income to net cash provided by operating activities:		 			 		
Depreciation		 	46.3		 	56.5	
Amortization		 	123.2		 	134.2	
Gain on divestitures of businesses, excluding transaction costs		 	—		 	(532.1)	
Other non-cash items, net		 	106.4		 	63.5	
Increase/(decrease) in cash, excluding the effects of divestitures, resulting from changes in:		 			 		
Other assets		 	(11.5)		 	19.7	
Accounts payable and accrued liabilities		 	(142.7)		 	67.9	
Income taxes payable		 	(97.6)		 	(46.3)	
Other liabilities			(5.7)			(21.0)	
Net cash provided by operating activities			585.6			665.3	
Cash flows from investing activities		 	  		 	  	
Payments for capitalized contract costs		 	(51.7)		 	(27.2)	
Payments for internal use software		 	(30.1)		 	(27.4)	
Purchases of property and equipment		 	(24.5)		 	(38.9)	
Proceeds from the sale of former corporate headquarters			44.2			—	
Proceeds from divestitures of businesses, net of cash divested			—			711.7	
Purchases of non-settlement related investments		 	(4.4)		 	(7.2)	
Proceeds from maturity of non-settlement related investments		 	0.4		 	19.8	
Purchases of held-to-maturity non-settlement related investments			—			(1.3)	
Proceeds from held-to-maturity non-settlement related investments			—			27.5	
Other investing activities			(2.6)			—	
Net cash (used in)/provided by investing activities		 	(68.7)		 	657.0	
Cash flows from financing activities		 	  		 	  	
Cash dividends and dividend equivalents paid		 	(277.8)		 	(257.1)	
Common stock repurchased		 	(238.0)		 	(483.8)	
Net (repayments of)/proceeds from commercial paper		 	(195.0)		 	310.0	
Principal payments on borrowings		 	—			(500.0)	
Proceeds from exercise of options		 	1.7		 	28.0	
Other financing activities		 	(0.7)		 	(0.9)	
Net cash used in financing activities		 	(709.8)		 	(903.8)	
Net change in cash, cash equivalents, and restricted cash		 	(192.9)		 	418.5	
Cash, cash equivalents, and restricted cash at beginning of period		 	1,456.8		 	979.7	
Cash, cash equivalents, and restricted cash at end of period (a)		$	1,263.9		$	1,398.2	

(a)	As of September 30, 2020 and 2019 the Company had $12.5 million and $7.3 million, respectively, of restricted cash.	

THE WESTERN UNION COMPANY
SUMMARY SEGMENT DATA
(Unaudited)
(in millions)

		Three Months Ended		Nine Months Ended	
		September 30, 		September 30, 	
	    	2020	    	2019	    	% Change	X	2020	    	2019	    	% Change	
Revenues:	 		  	 		  	 	  	 			  	 		  	 	  		
Consumer-to-Consumer		$	1,106.5		$	1,113.0	 	(1)	%  		$	3,098.5		$	3,282.8	 	(6)	%	
Business Solutions		 	89.1		 	100.6	 	(11)	%  		 	266.9		 	291.8	 	(9)	%	
Other (a) (b)		 	62.9		 	93.3	 	(33)	%  		 	197.8		 	409.8	 	(52)	%	
Total consolidated revenues		$	1,258.5		$	1,306.9	 	(4)	%  		$	3,563.2		$	3,984.4	 	(11)	%	
Segment operating income:		 	  		 	  	 				 	  		 	  	 	  		
Consumer-to-Consumer		$	272.4		$	263.8	 	3	%  		$	695.1		$	747.3	 	(7)	%	
Business Solutions		 	9.4		 	16.7	 	(44)	%  		 	24.6		 	35.8	 	(31)	%  	
Other (a) (b)		 	12.5		 	8.4	 	49	%		 	45.3		 	23.3	 	94	%	
Total segment operating income			294.3			288.9	 	2	%  			765.0			806.4	 	(5)	%	
Restructuring-related expenses (c)			(9.1)			(91.5)		(90)	%			(24.8)			(98.9)		(75)	%	
Total consolidated operating income		$	285.2		$	197.4		44	%  		$	740.2		$	707.5		5	%  	
Segment operating income margin (d)		 	  		 	  	 	  			 	  		 	  	 	  		
Consumer-to-Consumer		 	24.6	%  	 	23.7	%  	0.9	%  		 	22.4	%  	 	22.8	%  	(0.4)	%	
Business Solutions		 	10.5	%  	 	16.7	%  	(6.2)	%  		 	9.2	%  	 	12.3	%  	(3.1)	%	
Other (a)		 	20.0	%  	 	9.0	%  	11.0	%  		 	22.9	%  	 	5.7	%  	17.2	%	

(a)	Other primarily includes the Company’s cash-based and electronic-based bill payment services which facilitate payments from consumers to businesses and other organizations and the Company’s money order services.	

(b)	On May 9, 2019, the Company completed the sale of its United States electronic bill payments business known as Speedpay to ACI Worldwide Corp. and ACW Worldwide, Inc. for approximately $750 million in cash. In addition, on May 6, 2019, the Company completed the sale of Paymap Inc. ("Paymap"), which provides electronic mortgage bill payment services, for contingent consideration and immaterial cash proceeds received at closing. Both Speedpay and Paymap were included as a component of Other in the Company’s segment reporting. Revenues attributed to Speedpay and Paymap included in the Company's results were $130.7 million for the nine months ended September 30, 2019. Operating income attributed to Speedpay and Paymap, excluding corporate allocations, was $30.3 million for the nine months ended September 30, 2019.	

(c)	Restructuring-related expenses have been excluded from the measurement of segment operating income provided to the chief operating decision maker for purposes of assessing segment performance and decision making with respect to resource allocation.	

(d)	In the first quarter of 2020, we changed our expense allocation method so that our corporate data center and network engineering information technology expenses are allocated based on a percentage of relative revenue. In 2019, these costs had been allocated based in part on a percentage of relative transactions. We believe that an allocation method based fully on relative revenue presents a more representative view of segment profitability, as certain of our services, particularly some of our bill payment services and our money order services, have much lower revenues per transaction than our other services. Further, these technology expenses are becoming increasingly based on data storage utilized and less based on the number of transactions processed. For the three and nine months ended September 30, 2019, this change would have decreased Consumer-to-Consumer operating income and increased Other operating income by $13.0 million and $37.8 million, respectively. Business Solutions was not materially impacted by the change in the allocation method.	

THE WESTERN UNION COMPANY
NOTES TO KEY STATISTICS
(in millions, unless indicated otherwise)
(Unaudited)

Western Union’s management believes the non-GAAP financial measures presented provide meaningful supplemental information regarding our operating results to assist management, investors, analysts, and others in understanding our financial results and to better analyze trends in our underlying business because they provide consistency and comparability to prior periods. We have also included non-GAAP revenues that remove the impact of Speedpay and Paymap in order to provide a more meaningful comparison of results from continuing operations.
A non-GAAP financial measure should not be considered in isolation or as a substitute for the most comparable GAAP financial measure. A non-GAAP financial measure reflects an additional way of viewing aspects of our operations that, when viewed with our GAAP results and the reconciliation to the corresponding GAAP financial measure, provide a more complete understanding of our business. Users of the financial statements are encouraged to review our financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure. A reconciliation of non-GAAP financial measures to the most directly comparable GAAP financial measures is included below, where not previously reconciled above.

					Three Months Ended September 30, 2020	
	Notes	    	Revenues	    	Operating Income	    	Income Before Income Taxes	    	Provision for Income Taxes	    	Net Income	    	Diluted Earnings per Share	
(in millions, except per share amounts)																												
Reported results (GAAP)					$	1,258.5			$	285.2			$	261.0			$	32.4			$	228.6			$	0.55		
Restructuring related expenses and related tax benefit		(m)				—				9.1				9.1				1.7				7.4				0.02		
Acquisition and divestiture costs and related tax benefit		(n)				—				1.5				1.5				0.4				1.1				—		
Adjusted results (non-GAAP)					$	1,258.5			$	295.8			$	271.6			$	34.5			$	237.1			$	0.57		
Foreign currency translation impact		(j)				41.1																						
Revenues, constant currency adjusted (non-GAAP)					$	1,299.6																						

																												
					Three Months Ended September 30, 2019	
	Notes		Revenues	    	Operating Income	    	Income Before Income Taxes	    	Provision for Income Taxes	    	Net Income	    	Diluted Earnings per Share	
(in millions, except per share amounts)																												
Reported results (GAAP)					$	1,306.9			$	197.4			$	162.2			$	27.2			$	135.0			$	0.32		
Restructuring related expenses and related tax benefit		(m)				—				91.5				91.5				18.2				73.3				0.17		
Acquisition and divestiture costs and related tax benefit		(n)				—				2.5				2.5				0.6				1.9				—		
Adjusted results (non-GAAP)					$	1,306.9			$	291.4			$	256.2			$	46.0			$	210.2			$	0.49		
																												
Quarter over quarter growth/(decline) (GAAP)						(4)	%			44	%			61	%			19	%			69	%			72	%	
Quarter over quarter growth/(decline) (non-GAAP)						(4)	%			2	%			6	%			(25)	%			13	%			16	%	
Quarter over quarter growth/(decline), constant currency adjusted (non-GAAP)						(1)	%																					

THE WESTERN UNION COMPANY
NOTES TO KEY STATISTICS
(in millions, unless indicated otherwise)
(Unaudited)

																												

																	 				 				 			
					Nine Months Ended September 30, 2020	
	Notes	    	Revenues	    	Operating Income	    	Income Before Income Taxes	    	Provision for Income Taxes	    	Net Income	    	Diluted Earnings per Share	
(in millions, except per share amounts)																												
Reported results (GAAP)					$	3,563.2			$	740.2			$	656.1			$	88.9			$	567.2			$	1.37		
Restructuring related expenses and related tax benefit		(m)				—				24.8				24.8				2.7				22.1				0.05		
Acquisition and divestiture costs and related tax benefit		(n)				—				2.2				2.2				0.5				1.7				—		
Adjusted results (non-GAAP)					$	3,563.2			$	767.2			$	683.1			$	92.1			$	591.0			$	1.42		
Foreign currency translation impact		(j)				134.8																						
Revenues, constant currency adjusted (non-GAAP)					$	3,698.0																						

																												
					Nine Months Ended September 30, 2019	
	Notes	    	Revenues	    	Operating Income	    	Income Before Income Taxes	    	Provision for Income Taxes	    	Net Income	    	Diluted Earnings per Share	
(in millions, except per share amounts)																												
Reported results (GAAP)					$	3,984.4			$	707.5			$	1,123.9			$	201.0			$	922.9			$	2.13		
Less Speedpay and Paymap revenues		(k)				(130.7)				—				—				—				—				—		
Restructuring related expenses and related tax benefit		(m)				—				98.9				98.9				19.6				79.3				0.18		
Acquisition and divestiture costs and related tax benefit		(n)				—				15.1				15.1				3.4				11.7				0.03		
Gain on sales of Speedpay and Paymap and related tax expense		(k)				—				—				(524.6)				(94.1)				(430.5)				(0.99)		
Adjusted results (non-GAAP)					$	3,853.7			$	821.5			$	713.3			$	129.9			$	583.4			$	1.35		
																												
Year over year growth/(decline) (GAAP)						(11)	%			5	%			(42)	%			(56)	%			(39)	%			(36)	%	
Year over year growth/(decline) (non-GAAP) (2)						(8)	%			(7)	%			(4)	%			(29)	%			1	%			5	%	
Year over year growth/(decline), excluding Speedpay and Paymap, constant currency adjusted (non-GAAP)						(4)	%																					

(2)	Revenue measure excludes impact of Speedpay and Paymap; all other measures include the impact of Speedpay and Paymap, but not the gain on sales and related taxes, and exclude restructuring related expenses, acquisition and divestiture costs, and the related tax benefits.	

THE WESTERN UNION COMPANY
NOTES TO KEY STATISTICS
(in millions, unless indicated otherwise)
(Unaudited)

																														

		Notes	  	3Q19	  	4Q19	  	FY2019	  	1Q20	  	2Q20	  	3Q20	  	YTD 3Q20	
	Consolidated Metrics																																
(a)	Revenues (GAAP)					$	1,306.9			$	1,307.7			$	5,292.1			$	1,190.0			$	1,114.7			$	1,258.5			$	3,563.2		
	Foreign currency translation impact		(j)			 	45.8			 	41.7			 	238.9			 	47.3			 	46.4			 	41.1			 	134.8		
	Revenues (non-GAAP, constant currency adjusted)						1,352.7				1,349.4				5,531.0				1,237.3				1,161.1				1,299.6				3,698.0		
	Less revenues from Speedpay and Paymap		(k)				N/A				N/A				(130.7)				N/A				N/A				N/A				N/A		
	Revenues, constant currency adjusted and excluding Speedpay and Paymap (non-GAAP)					$	1,352.7			$	1,349.4			$	5,400.3			$	1,237.3			$	1,161.1			$	1,299.6			$	3,698.0		
	Prior year revenues (GAAP)					$	1,387.8			$	1,401.6			$	5,589.9			$	1,337.0			$	1,340.5			$	1,306.9			$	3,984.4		
	Less prior year revenues from Speedpay and Paymap		(k)				(89.2)				(88.2)				(368.2)				(91.9)				(38.8)				N/A				(130.7)		
	Prior year revenues, adjusted, excluding Speedpay and Paymap (non-GAAP)					$	1,298.6			$	1,313.4			$	5,221.7			$	1,245.1			$	1,301.7			$	1,306.9			$	3,853.7		
	Revenues (GAAP) - YoY % Change					 	(6)	%  		 	(7)	%  		 	(5)	%		 	(11)	%  		 	(17)	%  		 	(4)	%  		 	(11)	%  	
	Revenues, constant currency adjusted and excluding Speedpay and Paymap (non-GAAP) - YoY % Change						4	%  			3	%  			3	%			(1)	%  			(11)	%  			(1)	%  			(4)	%  	
																																	
(b)	Operating income (GAAP)					$	197.4			$	226.5			$	934.0			$	233.2			$	221.8			$	285.2			$	740.2		
	Restructuring-related expenses		(m)				91.5				16.6				115.5				10.5				5.2				9.1				24.8		
	Acquisition and divestiture costs		(n)				2.5				0.9				16.0				—				0.7				1.5				2.2		
	Operating income, adjusted, excluding restructuring-related expenses and acquisition and divestiture costs (non-GAAP)					$	291.4			$	244.0			$	1,065.5			$	243.7			$	227.7			$	295.8			$	767.2		
	Operating margin (GAAP)						15.1	%  			17.3	%  			17.6	%  			19.6	%  			19.9	%  			22.7	%  			20.8	%  	
	Operating margin, adjusted, excluding restructuring-related expenses and acquisition and divestiture costs (non-GAAP)						22.3	%  			18.7	%  			20.1	%  			20.5	%  			20.4	%  			23.5	%  			21.5	%  	
						 				 								 				 				 				 			
(c)	Operating income (GAAP)					$	197.4			$	226.5			$	934.0			$	233.2			$	221.8			$	285.2			$	740.2		
	Depreciation and amortization					 	61.1			 	67.0			 	257.7			 	58.2			 	57.1			 	54.2			 	169.5		
	EBITDA (non-GAAP)		(l)			$	258.5			$	293.5			$	1,191.7			$	291.4			$	278.9			$	339.4			$	909.7		
	Operating margin (GAAP)					 	15.1	%  		 	17.3	%  		 	17.6	%  		 	19.6	%  		 	19.9	%  		 	22.7	%  		 	20.8	%  	
	EBITDA margin (non-GAAP)						19.8	%  			22.4	%  		 	22.5	%  			24.5	%  			25.0	%  		 	27.0	%  			25.5	%  	

THE WESTERN UNION COMPANY
NOTES TO KEY STATISTICS
(in millions, unless indicated otherwise)
(Unaudited)

																																	
		Notes	  	3Q19	  	4Q19	  	FY2019	  	1Q20	  	2Q20	  	3Q20		YTD 3Q20	
	Consolidated Metrics cont.																																
(d)	Effective tax rate (GAAP)				 		17	%  			31	%  			20	%			13	%			16	%			12	%  			14	%	
	Impact from restructuring-related expenses		(m)				1	%			0	%			1	%			0	%			0	%			1	%			(1)	%	
	Impact from acquisition and divestiture costs		(n)				0	%			0	%			0	%			0	%			0	%			0	%			0	%	
	Impact from gain on sales of Speedpay and Paymap		(k)				0	%			(7)	%			(1)	%			N/A				N/A				N/A				N/A		
	Effective tax rate, adjusted, excluding restructuring-related expenses, acquisition and divestiture costs, and gain on sales of Speedpay and Paymap (non-GAAP)						18	%  			24	%  			20	%  			13	%  			16	%  			13	%  			13	%  	
																																	
	C2C Segment Metrics																																
(e)	Revenues (GAAP)					$	1,113.0			$	1,125.0			$	4,407.8			$	1,015.4			$	976.6			$	1,106.5			$	3,098.5		
	Foreign currency translation impact		(j)			 	17.9			 	14.8			 	97.1			 	12.9			 	18.4			 	11.1			 	42.4		
	Revenues (non-GAAP, constant currency adjusted)					$	1,130.9			$	1,139.8			$	4,504.9			$	1,028.3			$	995.0			$	1,117.6			$	3,140.9		
	Prior year revenues (GAAP)					$	1,107.4			$	1,127.7			$	4,453.6			$	1,056.9			$	1,112.9			$	1,113.0			$	3,282.8		
	Revenues (GAAP) - YoY % change					 	1	%  		 	0	%  		 	(1)	%  		 	(4)	%  		 	(12)	%  		 	(1)	%  		 	(6)	%  	
	Revenues (non-GAAP, constant currency adjusted) - YoY % change					 	2	%  		 	1	%  		 	1	%  		 	(3)	%  		 	(11)	%  		 	0	%  		 	(4)	%  	
																																	
(f)	Principal per transaction, as reported ($- dollars)					$	307			$	300			$	303			$	308			$	322			$	348			$	327		
	Foreign currency translation impact ($- dollars)		(j)			 	5			 	4			 	7			 	5			 	7			 	1			 	4		
	Principal per transaction (constant currency adjusted) ($- dollars)					$	312			$	304			$	310			$	313			$	329			$	349			$	331		
	Prior year principal per transaction, as reported ($- dollars)					$	308			$	301			$	305			$	302			$	303			$	307			$	304		
	Principal per transaction, as reported - YoY % change					 	0	%  		 	0	%  		 	(1)	%  		 	2	%  		 	7	%  		 	13	%  		 	8	%  	
	Principal per transaction (constant currency adjusted) - YoY % change					 	2	%  		 	1	%  		 	1	%  		 	4	%  		 	9	%  		 	14	%  		 	9	%  	
																																	
(g)	Cross-border principal, as reported ($- billions)					$	20.6			$	20.5			$	80.7			$	19.1			$	20.7			$	25.5			$	65.3		
	Foreign currency translation impact ($- billions)		(j)			 	0.4			 	0.2			 	1.8			 	0.3			 	0.4			 	—			 	0.7		
	Cross-border principal (constant currency adjusted) ($- billions)					$	21.0			$	20.7			$	82.5			$	19.4			$	21.1			$	25.5			$	66.0		
	Prior year cross-border principal, as reported ($- billions)					$	20.1			$	20.5			$	79.9			$	19.1			$	20.5			$	20.6			$	60.2		
	Cross-border principal, as reported - YoY % change					 	3	%  		 	1	%  		 	1	%  		 	0	%  		 	1	%  		 	23	%  		 	8	%  	
	Cross-border principal (constant currency adjusted) - YoY % change					 	4	%  		 	2	%  		 	3	%  		 	2	%  		 	3	%  		 	24	%  		 	10	%  	

THE WESTERN UNION COMPANY
NOTES TO KEY STATISTICS
(in millions, unless indicated otherwise)
(Unaudited)

																														

		Notes	    	3Q19		4Q19	  	FY2019	 	1Q20		2Q20		3Q20		YTD 3Q20	
	Business Solutions Segment Metrics																																
(h)	Revenues (GAAP)					$	100.6			$	97.0			$	388.8			$	98.4			$	79.4			$	89.1			$	266.9		
	Foreign currency translation impact		(j)			 	2.9			 	1.0			 	12.1			 	2.2			 	2.0			 	(1.9)			 	2.3		
	Revenues (non-GAAP, constant currency adjusted)					$	103.5			$	98.0			$	400.9			$	100.6			$	81.4			$	87.2			$	269.2		
	Prior year revenues (GAAP)					$	100.2			$	96.8			$	386.8			$	95.6			$	95.6			$	100.6			$	291.8		
	Revenues (GAAP) - YoY % change					 	0	%  		 	0	%  		 	0	%  		 	3	%  		 	(17)	%  		 	(11)	%  		 	(9)	%  	
	Revenues (non-GAAP, constant currency adjusted) - YoY % change					 	3	%  		 	1	%  		 	4	%  		 	5	%  		 	(15)	%  		 	(13)	%  		 	(8)	%  	
																																	
(i)	Operating income (GAAP)					$	16.7			$	11.0			$	46.8			$	13.9			$	1.3			$	9.4			$	24.6		
	Depreciation and amortization					 	9.9			 	9.8			 	39.6			 	9.4			 	9.3			 	9.3			 	28.0		
	EBITDA (non-GAAP)		(l)			$	26.6			$	20.8			$	86.4			$	23.3			$	10.6			$	18.7			$	52.6		
	Operating income margin (GAAP)					 	16.7	%  		 	11.3	%  		 	12.0	%  		 	14.1	%  		 	1.6	%  		 	10.5	%  		 	9.2	%  	
	EBITDA margin (non-GAAP)					 	26.4	%  		 	21.5	%  		 	22.2	%  		 	23.7	%  		 	13.2	%  		 	21.1	%  		 	19.7	%  	

THE WESTERN UNION COMPANY
NOTES TO KEY STATISTICS
(in millions, unless indicated otherwise)
(Unaudited)

											
2020 Consolidated Outlook Metrics	Notes					FY2020	
											
Operating margin (GAAP)									20	%	
Impact from restructuring-related expenses and acquisition and divestiture costs		(m), (n)							1	%	
Operating margin, adjusted, excluding restructuring-related expenses and acquisition and divestiture costs (non-GAAP)									21	%	
											
				Range	
Earnings per share (GAAP) ($- dollars)				$	1.72			$	1.77		
Impact from restructuring-related expenses and acquisition and divestiture costs ($- dollars)		(m), (n)			0.08				0.08		
Earnings per share, adjusted, excluding restructuring-related expenses and acquisition and divestiture costs (non-GAAP) ($- dollars)				$	1.80			$	1.85		

THE WESTERN UNION COMPANY
NOTES TO KEY STATISTICS
(in millions, unless indicated otherwise)
(Unaudited)

Non-GAAP related notes:

(j)	Represents the impact from the fluctuation in exchange rates between all foreign currency denominated amounts and the United States dollar. Constant currency results exclude any benefit or loss caused by foreign exchange fluctuations between foreign currencies and the United States dollar, net of foreign currency hedges, which would not have occurred if there had been a constant exchange rate. We believe that this measure provides management and investors with information about revenue results and trends that eliminates currency volatility while increasing the comparability of our underlying results and trends.	

(k)	On May 9, 2019, we completed the sale of our United States electronic bill payments business known as “Speedpay” to ACI Worldwide Corp. and ACW Worldwide, Inc. ("ACI") for approximately $750 million in cash. In addition, on May 6, 2019, we completed the sale of Paymap Inc. ("Paymap"), which provides electronic mortgage bill payment services, for contingent consideration and immaterial cash proceeds received at closing. Both Speedpay and Paymap were included as a component of "Other" in our segment reporting. Revenue has been adjusted to exclude the carved out financial information for Speedpay and Paymap and the gain on the sales and the income taxes on the gain, including the elimination of previously forecasted annual base-erosion anti-abuse taxes, has been removed from adjusted effective tax rate. These financial measures are non-GAAP measures and should not be considered a substitute for the GAAP measures. We have included this information because management believes that presenting these measures as adjusted to exclude divestitures will provide investors with a more meaningful comparison of results within the periods presented. Additionally, Speedpay and Paymap contributions to operating income exclude corporate overhead allocations.	

(l)	Earnings before Interest, Taxes, Depreciation, and Amortization (“EBITDA”) results from taking operating income and adjusting for depreciation and amortization expenses. EBITDA results provide an additional performance measurement calculation which helps neutralize the operating income effect of assets acquired in prior periods.	

(m)	Represents impact from expenses incurred in connection with an overall restructuring plan, approved by the Board of Directors on August 1, 2019, to improve our business processes and cost structure by reducing headcount and consolidating various facilities. While certain of these expenses are identifiable to our business segments, primarily to our Consumer-to-Consumer segment, they have been excluded from the measurement of segment operating income provided to the Chief Operating Decision Maker for purposes of assessing segment performance and decision making with respect to resource allocation. These expenses are therefore excluded from the Company's segment operating income results. While these expenses are specific to this initiative, the types of expenses related to this initiative are similar to expenses that we have previously incurred and can reasonably be expected to incur in the future. We believe that, by excluding the effects of these charges that can impact operating trends, management and investors are provided with a measure that increases the comparability of our underlying operating results.	

(n)	Represents the impact from expenses incurred in connection with our acquisition and divestiture activity, including the Speedpay and Paymap divestitures. We believe that, by excluding the effects of these charges that can impact operating trends, management and investors are provided with a measure that increases the comparability of our underlying operating results.	

THE WESTERN UNION COMPANY
NOTES TO KEY STATISTICS
(in millions, unless indicated otherwise)
(Unaudited)

Other notes:

(aa)	Geographic split for transactions and revenue, including transactions initiated digitally, as defined above, is determined entirely based upon the region where the money transfer is initiated.	

(bb)	Represents the North America (United States and Canada) (“NA”) region of our Consumer-to-Consumer segment.	

(cc)	Represents the Europe and the Russia/Commonwealth of Independent States (“EU & CIS”) region of our Consumer-to-Consumer segment.	

(dd)	Represents the Middle East, Africa, and South Asia (“MEASA”) region of our Consumer-to-Consumer segment, including India and certain South Asian countries, which consist of Bangladesh, Bhutan, Maldives, Nepal, and Sri Lanka.	

(ee)	Represents the Latin America and the Caribbean (“LACA”) region of our Consumer-to-Consumer segment, including Mexico.	

(ff)	Represents the East Asia and Oceania (“APAC”) region of our Consumer-to-Consumer segment.	

(gg)	Represents transactions, including transactions initiated digitally, as defined above, outside the United States, between and within foreign countries (including Canada and Mexico). Excludes all transactions originated in the United States.	

(hh)	Represents transactions originated in the United States, including intra-country transactions and transactions initiated digitally, as defined above, from the United States.	

(ii)	Represents transactions conducted and funded through websites and mobile apps marketed under our brands (“westernunion.com”).	

Exhibit 99.2
	Third Quarter 2020 1 Earnings Webcast and Conference Call October 29, 2020 Exhibit 99.2	

	2 Brendan Metrano Vice President of Investor Relations	

	This presentation contains certain statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance and involve certain risks, uncertainties, and assumptions that are difficult to predict. Actual outcomes and results may differ materially from those expressed in, or implied by, our forward-looking statements. Words such as "expects," "intends," "targets," "anticipates," "believes," "estimates," "guides," "provides guidance," "provides outlook," and other similar expressions or future or conditional verbs such as "may," "will," "should," "would," "could," and "might" are intended to identify such forward-looking statements. Readers of this presentation of The Western Union Company (the "Company," "Western Union," "we," "our," or "us") should not rely solely on the forward-looking statements and should consider all uncertainties and risks discussed in the Risk Factors section and throughout the Annual Report on Form 10-K for the year ended December 31, 2019. The statements are only as of the date they are made, and the Company undertakes no obligation to update any forward-looking statement. Possible events or factors that could cause results or performance to differ materially from those expressed in our forward-looking statements include the following: (i) events related to our business and industry, such as: changes in general economic conditions and economic conditions in the regions and industries in which we operate, including global economic downturns and trade disruptions, or significantly slower growth or declines in the money transfer, payment service, and other markets in which we operate, including downturns or declines related to interruptions in migration patterns or other events, such as public health emergencies, epidemics, or pandemics such as COVID-19, civil unrest, war, terrorism, or natural disasters, or non-performance by our banks, lenders, insurers, or other financial services providers; failure to compete effectively in the money transfer and payment service industry, including among other things, with respect to price, with global and niche or corridor money transfer providers, banks and other money transfer and payment service providers, including electronic, mobile and internet-based services, card associations, and card-based payment providers, and with digital currencies and related protocols, and other innovations in technology and business models; political conditions and related actions, including trade restrictions and government sanctions, in the United States and abroad, which may adversely affect our business and economic conditions as a whole, including interruptions of United States or other government relations with countries in which we have or are implementing significant business relationships with agents or clients; deterioration in customer confidence in our business, or in money transfer and payment service providers generally; our ability to adopt new technology and develop and gain market acceptance of new and enhanced services in response to changing industry and consumer needs or trends; changes in, and failure to manage effectively, exposure to foreign exchange rates, including the impact of the regulation of foreign exchange spreads on money transfers and payment transactions; any material breach of security, including cybersecurity, or safeguards of or interruptions in any of our systems or those of our vendors or other third parties; cessation of or defects in various services provided to us by third-party vendors; mergers, acquisitions, and the integration of acquired businesses and technologies into our Company, divestitures, and the failure to realize anticipated financial benefits from these transactions, and events requiring us to write down our goodwill; decisions to change our business mix; our ability to realize the anticipated benefits from restructuring-related initiatives, which may include decisions to downsize or to transition operating activities from one location to another, and to minimize any disruptions in our workforce that may result from those initiatives; failure to manage credit and fraud risks presented by our agents, clients, and consumers; failure to maintain our agent network and business relationships under terms consistent with or more advantageous to us than those currently in place, including due to increased costs or loss of business as a result of increased compliance requirements or difficulty for us, our agents, or their subagents in establishing or maintaining relationships with banks needed to conduct our services; changes in tax laws or their interpretation, any subsequent regulation, and potential related state income tax impacts, and unfavorable resolution of tax contingencies; adverse rating actions by credit rating agencies; our ability to protect our brands and our other intellectual property rights and to defend ourselves against potential intellectual property infringement claims; our ability to attract and retain qualified key employees and to manage our workforce successfully; material changes in the market value or liquidity of securities that we hold; restrictions imposed by our debt obligations; (ii) events related to our regulatory and litigation environment, such as: liabilities or loss of business resulting from a failure by us, our agents, or their subagents to comply with laws and regulations and regulatory or judicial interpretations thereof, including laws and regulations designed to protect consumers, or detect and prevent money laundering, terrorist financing, fraud, and other illicit activity; increased costs or loss of business due to regulatory initiatives and changes in laws, regulations and industry practices and standards, including changes in interpretations, in the United States and abroad, affecting us, our agents, or their subagents, or the banks with which we or our agents maintain bank accounts needed to provide our services, including related to anti-money laundering regulations, anti-fraud measures, our licensing arrangements, customer due diligence, agent and subagent due diligence, registration and monitoring requirements, consumer protection requirements, remittances, and immigration; liabilities, increased costs or loss of business and unanticipated developments resulting from governmental investigations and consent agreements with or enforcement actions by regulators; liabilities resulting from litigation, including class-action lawsuits and similar matters, and regulatory enforcement actions, including costs, expenses, settlements, and judgments; failure to comply with regulations and evolving industry standards regarding consumer privacy, data use, and transfer of personal data between jurisdictions and information security with respect to the General Data Protection Regulation in the European Union and the California Consumer Privacy Act; failure to comply with the Dodd-Frank Wall Street Reform and Consumer Protection Act, as well as regulations issued pursuant to it and the actions of the Consumer Financial Protection Bureau and similar legislation and regulations enacted by other governmental authorities in the United States and abroad related to consumer protection and derivative transactions; effects of unclaimed property laws or their interpretation or the enforcement thereof; failure to maintain sufficient amounts or types of regulatory capital or other restrictions on the use of our working capital to meet the changing requirements of our regulators worldwide; changes in accounting standards, rules and interpretations, or industry standards affecting our business; and (iii) other events such as: catastrophic events; and management’s ability to identify and manage these and other risks. Safe Harbor 3	

	Hikmet Ersek Chief Executive Officer 4	

	5 Strong Profitability Operating margin 22.7% GAAP, or 23.5% adjusted* Digital Drives Growth Digital money transfer revenue increased 45%, or 46% constant currency* Digital revenue made up 21% of total C2C revenues, up from 14% in 2019 Strong Financial Position Returned $92 million to shareholders Healthy cash flow generation Third Quarter Snapshot *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures. Results Highlight Improving Trends Revenue $1.3 billion EPS $0.55 GAAP, or $0.57 adjusted*	

	6 15% 45% 47% Q1 2020 Q2 2020 Q3 2020 WU.com Average Monthly Active Customer Growth* Source: Western Union business research Source: SensorTower App Install Market Share Report *A monthly active customer is defined as a unique westernunion.com customer that transacted in the month. A Market Leader: westernunion.com Western Union Peer 1 Peer 2 Peer 3 Peer 4 Peer 5 Peer 6 Peer 7 Q3 2020 Total App Downloads (In millions of downloads) Customers turn to westernunion.com in their time of need	

	7 C2C Digital Business Has Strong Fundamentals Countries + Territories Agent Locations Countries: Web & App Countries: Account Payout Accounts for payout 550K+ 75+ 120+ Billions 200+ Unparalleled Global Omni-Channel Network WU.com Payout capabilities & channel mix are an advantage Leveraging capabilities to grow through partnerships Platform is the foundation Q3 WU.com Transactions By Payout Method (millions) Retail Payout Account Payout Financial Insitutions Digital Wallets WU Account Payout Retail Payout (Q3 triple digit growth) Network & XB Platform	

	8 C2C Digital Drives Incremental Value Driving Incremental Business Contribution Margin (%)* YTD September C2C Retail WU.com Digital Partnerships Strong Profitability Primarily new customers new to WU 80% New customers new to WU Incremental customers across WU channels Digital Partnerships Account Initiated & Account Payout WU.com **Note: Channel contribution assumptions include estimated cost allocations; marketing costs are viewed as a corporate expense and are not included in the chart above. Digital customer acquisition is currently a top marketing priority.	

	9 2020 Strategic Agenda Our Strategy is focused on serving our customers, enhancing our competitive position, and supporting financial strength Driving Digital Growth Enhancing the Global Network Optimizing the Organization • Over $230 million in digital revenue during Q3 • Digital business provides incremental growth and attractive economics • Opening our platform to new use cases • Continue to improve the cost, coverage, and quality of our network • Best-in-class compliance program • A leaner, more agile organization • On track to deliver at least $50 million in annual cost savings in 2020 and $150 million in cost savings by 2022	

	Raj Agrawal Chief Financial Officer 10	

	11 *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures. -1% -3% -3% 0% -11% -11% -8% 1% -1% 0% 6% 23% Consolidated Adjusted Constant Currency Revenues* C2C Constant Currency Revenues* C2C Transactions C2C Cross-border Principal Quarterly Business Trends Q2 Q3 Q1 Q1 Q1 Q1 Consolidated revenues of $1.3 billion declined 4% compared to the prior year period, or 1% constant currency*, with improvement from the second quarter bolstered by the Consumer-to-Consumer (C2C) segment Business Trends Q3 Q2 Q3 Q3 Q3 Q2 Q2	

	12 14% 22.3% 21% 23.5% C2C % Digital Revenue Operating Margin (adj.*) Q3 2019 Q3 2020 Revenue Per Transaction YTD September Contribution Per Transaction** YTD September C2C Retail WU.com Digital Partners C2C Digital Channels Drive Profitable Growth Digital is a growth driver for Western Union Greater mix of digital & expanded margins y/y in Q3 Digital has solid profitability -3% -11% 0% 22% 50% 46% Q1 2020 Q2 2020 Q3 2020 Quarterly Constant Currency Revenue Growth* Total C2C Digital Money Transfer **Note: Channel contribution assumptions include estimated cost allocations; marketing costs are viewed as a corporate expense and are not included in the chart above. Digital customer acquisition is currently a top marketing priority. *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures.	

	13 Consumer-to-Consumer Q3 *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures. Regions Revenue Growth/(Decline) Constant Currency Rev. Growth/(Decline)* Transaction Growth/(Decline) % of C2C Revenue North America 0% 1% 1% 38% Europe & CIS 3% 1% 24% 33% MEASA 2% 2% 15% 16% LACA (21%) (8%) (21%) 7% APAC 4% 5% (6%) 6% Total C2C (1%) 0% 6% 100% Included in C2C regions above: Digital Money Transfer 45% 46% 96% 21%	

	Business Solutions 14 • 7% of Company revenue • Revenue decreased 11%, or 13% constant currency* Other (primarily retail bill payments businesses in Argentina & the U.S. as well as money orders) • 5% of Company revenue • Revenue decreased 33% *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures. Business Solutions and Other Q3	

	15 • GAAP operating margin increased due to $92 million in restructuring expenses incurred in the prior year period, productivity savings and additional cost management measures, partially offset by revenue declines associated with COVID-19 • Adjusted operating margin increased due to the same factors above and excludes the impact of restructuring expenses and acquisition and divestiture costs *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures. Operating Margin Q3 15.1% 22.7% 22.3% 23.5% Q3 2019 Q3 2020 Q3 2019 Q3 2020 Adjusted* GAAP Adjusted* GAAP	

	16 Financial Highlights Quarter Ended September 30, 2020 EPS: GAAP / Adjusted* $0.55 / $0.57 YTD Cash Flow from Operations $586 million Dividends Paid $92 million Cash Balance, September 30, 2020 $1.3 billion Debt outstanding, September 30, 2020 $3.0 billion *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures. Note: No shares were repurchased during the third quarter	

	Revenue High-single digit GAAP revenue decrease Mid-single digit adjusted constant currency revenue decrease, excluding the divestitures and any benefit related to Argentina inflation Operating Profit Margin Operating profit margin of approximately 20% and adjusted operating margin of approximately 21%* Earnings per Share GAAP EPS in a range of $1.72 to $1.77 Adjusted EPS in a range of $1.80 to $1.85* 2020 Outlook 17 *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures.	

	Questions and Answers 18	

	Appendix Third Quarter 2020 Earnings Webcast and Conference Call 19	

	Western Union presents a number of non-GAAP financial measures because management believes that these metrics provide meaningful supplemental information in addition to the GAAP metrics and provide comparability and consistency to prior periods. Constant currency results assume foreign revenues are translated from foreign currencies to the U.S. dollar, net of the effect of foreign currency hedges, at rates consistent with those in the prior year. We have also included non-GAAP revenues below that remove the impacts of Speedpay and Paymap, in order to provide a more meaningful comparison of results from continuing operations. A non-GAAP financial measure should not be considered in isolation or as a substitute for the most comparable GAAP financial measure.A non-GAAP financial measure reflects an additional way of viewing aspects of our operations that, when viewed with our GAAP results and the reconciliation to the corresponding GAAP financial measure, provide a more complete understanding of our business. Users of the financial statements are encouraged to review our financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure.A reconciliation of non-GAAP financial measures to the most directly comparable GAAP financial measures is included below. Amounts included below are in millions, unless indicated otherwise. 20 Key Statistics and Reconciliation of Non-GAAP Measures	

	Key Statistics and Reconciliation of Non-GAAP Measures Consolidated Metrics Consolidated revenues (GAAP) - YoY % change (6) % (7) % (5) % (11) % (17) % (4) % (11) % Consolidated revenues (non-GAAP, constant currency adjusted and excluding Speedpay and Paymap) - YoY % change (a) 4 % 3 % 3 % (1) % (11) % (1) % (4) % Consolidated operating margin (GAAP) 15.1 % 17.3 % 17.6 % 19.6 % 19.9 % 22.7 % 20.8 % Consolidated operating margin, excluding restructuring-related expenses and acquisition and divestiture costs (non-GAAP) (b) 22.3 % 18.7 % 20.1 % 20.5 % 20.4 % 23.5 % 21.5 % EBITDA margin (non-GAAP) (c) 19.8 % 22.4 % 22.5 % 24.5 % 25.0 % 27.0 % 25.5 % Consumer-to-Consumer (C2C) Segment Metrics Revenues (GAAP) - YoY % change 1 % 0 % (1) % (4) % (12) % (1) % (6) % Revenues (non-GAAP, constant currency adjusted) - YoY % change (e) 2 % 1 % 1 % (3) % (11) % 0 % (4) % Transactions (in millions) 73.0 73.8 289.4 66.8 68.0 77.3 212.1 Transactions - YoY % change 2 % (1) % 1 % (3) % (8) % 6 % (2) % Total principal ($- billions) $ 22.4 $ 22.2 $ 87.7 $ 20.6 $ 21.9 $ 26.9 $ 69.4 Principal per transaction, as reported - YoY % change 0 % 0 % (1) % 2 % 7 % 13 % 8 % Principal per transaction (constant currency adjusted) - YoY % change (f) 2 % 1 % 1 % 4 % 9 % 14 % 9 % Cross-border principal, as reported - YoY % change 3 % 1 % 1 % 0 % 1 % 23 % 8 % Cross-border principal (constant currency adjusted) - YoY % change (g) 4 % 2 % 3 % 2 % 3 % 24 % 10 % Operating margin** 23.7 % 20.3 % 22.1 % 20.7 % 21.8 % 24.6 % 22.4 % Digital money transfer revenue (GAAP) - YoY % change (1) 21 % 25 % 20 % 21 % 48 % 45 % 39 % Digital money transfer foreign currency translation impact (j) 1 % 1 % 2 % 1 % 2 % 1 % 1 % Digital money transfer revenue (non-GAAP, constant currency adjusted) - YoY 22 % 26 % 22 % 22 % 50 % 46 % 40 % Digital money transfer transactions - YoY % change 29 % 36 % 26 % 42 % 96 % 96 % 80 % westernunion.com revenue (GAAP) - YoY % change 16 % 17 % 17 % 13 % 33 % 33 % 27 % westernunion.com foreign currency translation impact (j) 1 % 1 % 1 % 1 % 1 % (1) % 0 % westernunion.com revenue (non-GAAP, constant currency adjusted) - YoY % change 17 % 18 % 18 % 14 % 34 % 32 % 27 % westernunion.com transactions - YoY % change 16 % 13 % 16 % 15 % 50 % 53 % 40 % (1) Represents revenue from transactions conducted and funded through westernunion.com and transactions initiated on internet and mobile applications hosted by our third-party white label or co-branded digital partners. YTD 3Q20 Notes 3Q20 FY2019 3Q19 4Q19 1Q20 2Q20 21	

	Key Statistics and Reconciliation of Non-GAAP Measures C2C Segment Regional Metrics NA region revenues (GAAP) - YoY % change 2 % 1 % 2 %(2) %(6) % 0 %(3) % NA region foreign currency translation impact (j) 0 % 0 % 0 % 0 % 1 % 1 % 1 % NA region revenues (non-GAAP, constant currency adjusted) - YoY % change 2 % 1 % 2 %(2) %(5) % 1 %(2) % NA region transactions - YoY % change (1) % (4) % (2) %(5) %(7) % 1 %(4) % EU & CIS region revenues (GAAP) - YoY % change (1) % 1 % (2) %(5) %(10) % 3 %(4) % EU & CIS region foreign currency translation impact (j) 2 % 1 % 3 % 0 % 1 % (2) % 0 % EU & CIS region revenues (non-GAAP, constant currency adjusted) - YoY% change 1 % 2 % 1 %(5) %(9) % 1 %(4) % EU & CIS region transactions - YoY % change 6 % 5 % 5 % 1 % 4 % 24 % 10 % MEASA region revenues (GAAP) - YoY % change 4 % 0 % (1) % 3 %(13) % 2 %(3) % MEASA region foreign currency translation impact (j) 1 % 0 % 1 % 0 % 1 % 0 % 1 % MEASA region revenues (non-GAAP, constant currency adjusted) - YoY % change 5 % 0 % 0 % 3 %(12) % 2 %(2) % MEASA region transactions - YoY % change 1 % (1) % (1) % 1 %(1) % 15 % 5 % LACA region revenues (GAAP) - YoY % change 4 % (2) % 1 %(11) %(45) % (21) %(26) % LACA region foreign currency translation impact (j) 8 % 8 % 10 % 8 % 10 % 13 % 11 % LACA region revenues (non-GAAP, constant currency adjusted) - YoY % change 12 % 6 % 11 %(3) %(35) % (8) %(15) % LACA region transactions - YoY % change 10 % 4 % 8 %(5) %(41) % (21) %(23) % APAC region revenues (GAAP) - YoY % change (13) % (10) % (13) %(10) %(14) % 4 %(6) % APAC region foreign currency translation impact (j) 0 % 0 % 1 % 1 % 1 % 1 % 0 % APAC region revenues (non-GAAP, constant currency adjusted) - YoY % change (13) % (10) % (12) %(9) %(13) % 5 %(6) % APAC region transactions - YoY % change (6) % (7) % (7) %(14) %(18) % (6) %(12) % International revenues - YoY % change 0 % (1) % (2) %(4) %(15) % (1) %(7) % International transactions - YoY % change 4 % 2 % 3 %(2) %(8) % 10 % 0 % International revenues - % of C2C segment revenues 66 % 66 % 66 % 65 % 63 % 66 % 65 % United States originated revenues - YoY % change 2 % 1 % 1 %(3) %(7) % (1) %(3) % United States originated transactions - YoY % change (1) % (4) % (2) %(5) %(8) % 0 %(4) % United States originated revenues - % of C2C segment revenues 34 % 34 % 34 % 35 % 37 % 34 % 35 % YTD 3Q20 Notes 3Q20 FY2019 3Q19 4Q19 1Q20 2Q20 22	

	Key Statistics and Reconciliation of Non-GAAP Measures 23 % of C2C Revenue NA region revenues 38 % 38 % 38 % 38 % 41 % 38 % 39 % EU & CIS region revenues 32 % 32 % 32 % 31 % 32 % 33 % 32 % MEASA region revenues 15 % 15 % 15 % 16 % 15 % 16 % 16 % LACA region revenues 9 % 9 % 9 % 9 % 6 % 7 % 7 % APAC region revenues 6 % 6 % 6 % 6 % 6 % 6 % 6 % Digital money transfer revenues 14 % 16 % 14 % 16 % 22 % 21 % 20 % Business Solutions Segment Metrics Revenues (GAAP) - YoY % change 0 % 0 % 0 % 3 % (17) % (11) % (9) % Revenues (non-GAAP, constant currency adjusted) - YoY % change (h) 3 % 1 % 4 % 5 %(15) %(13) % (8) % Operating margin** 16.7 % 11.3 % 12.0 % 14.1 % 1.6 % 10.5 % 9.2 % Other (primarily bill payments businesses in Argentina and the United States and money orders) Revenues (GAAP) - YoY % change (48) % (52) % (34) % (59) % (56) % (33) % (52) % Operating margin** 9.0 % 4.6 % 5.5 % 26.1 % 21.9 % 20.0 % 22.9 % % of Total Company Revenue (GAAP) Consumer-to-Consumer segment revenues 85 % 86 % 83 % 85 % 88 % 88 % 87 % Business Solutions segment revenues 8 % 7 % 7 % 8 % 7 % 7 % 7 % Other revenues 7 % 7 % 10 % 7 % 5 % 5 % 6 % ** In the first quarter of 2020, we changed our expense allocation method so that our corporate data center and network engineering information technology expenses are allocated based on a percentage of relative revenue. In 2019, these costs had been allocated based in part on a percentage of relative transactions. We believe that an allocation method based fully on relative revenue presents a more representative view of segment profitability, as certain of our services, particularly some of our bill payment services and our money order services, have much lower revenues per transaction than our other services. Further, these technology expenses are becoming increasingly based on data storage utilized and less based on the number of transactions processed. For the three months ended September 30, 2019, and December 31, 2019, and for the twelve months ended December 31, 2019, this change would have decreased Consumer-to-Consumer and increased Other operating income by $13.0 million, $11.8 million, and $49.6 million, respectively. Business Solutions was not materially impacted by the change in the allocation method. YTD 3Q20 Notes FY2019 3Q20 3Q19 4Q19 1Q20 2Q20	

	Key Statistics and Reconciliation of Non-GAAP Measures (in millions, except per share amounts) Reported results (GAAP) $ 1,258.5 $ 285.2 $ 261.0 $ 32.4 $ 228.6 $ 0.55 Restructuring related expenses and related tax benefit (m) — 9.1 9.1 1.7 7.4 0.02 Acquisition and divestiture costs and related tax benefit (n) — 1.5 1.5 0.4 1.1 — Adjusted results (non-GAAP) $ 1,258.5 $ 295.8 $ 271.6 $ 34.5 $ 237.1 $ 0.57 Foreign currency translation impact (j) 41.1 Revenues, constant currency adjusted (non-GAAP) $ 1,299.6 (in millions, except per share amounts) Reported results (GAAP) $ 1,306.9 $ 197.4 $ 162.2 $ 27.2 $ 135.0 $ 0.32 Restructuring related expenses and related tax benefit (m) — 91.5 91.5 18.2 73.3 0.17 Acquisition and divestiture costs and related tax benefit (n) — 2.5 2.5 0.6 1.9 — Adjusted results (non-GAAP) $ 1,306.9 $ 291.4 $ 256.2 $ 46.0 $ 210.2 $ 0.49 Quarter over quarter growth/(decline) (GAAP) (4) % 44 % 61 % 19 % 69 % 72 % Quarter over quarter growth/(decline) (non-GAAP) (4) % 2 % 6 %(25) % 13 % 16 % Quarter over quarter growth/(decline), constant currency adjusted (non- GAAP) (1) % Three Months Ended September 30, 2019 Notes Revenues Operating Income Income Before Income Taxes Provision for Income Taxes Net Income Diluted Earnings per Share Three Months Ended September 30, 2020 Notes Revenues Operating Income Income Before Income Taxes Provision for Income Taxes Net Income Diluted Earnings per Share 24	

	Key Statistics and Reconciliation of Non-GAAP Measures (in millions, except per share amounts) Reported results (GAAP) $ 3,563.2 $ 740.2 $ 656.1 $ 88.9 $ 567.2 $ 1.37 Restructuring related expenses and related tax benefit (m) — 24.8 24.8 2.7 22.1 0.05 Acquisition and divestiture costs and related tax benefit (n) — 2.2 2.2 0.5 1.7 — Adjusted results (non-GAAP) $ 3,563.2 $ 767.2 $ 683.1 $ 92.1 $ 591.0 $ 1.42 Foreign currency translation impact (j) 134.8 Revenues, constant currency adjusted (non-GAAP) $ 3,698.0 (in millions, except per share amounts) Reported results (GAAP) $ 3,984.4 $ 707.5 $ 1,123.9 $ 201.0 $ 922.9 $ 2.13 Less Speedpay and Paymap revenues (k) (130.7) — — — — — Restructuring related expenses and related tax benefit (m) — 98.9 98.9 19.6 79.3 0.18 Acquisition and divestiture costs and related tax benefit (n) — 15.1 15.1 3.4 11.7 0.03 Gain on sales of Speedpay and Paymap and related tax expense (k) — — (524.6) (94.1) (430.5) (0.99) Adjusted results (non-GAAP) $ 3,853.7 $ 821.5 $ 713.3 $ 129.9 $ 583.4 $ 1.35 Year over year growth/(decline) (GAAP) (11) % 5 %(42) %(56) %(39) %(36) % Year over year growth/(decline) (non-GAAP) (2) (8) %(7) %(4) %(29) % 1 % 5 % Year over year growth/(decline), excluding Speedpay and Paymap, constant currency adjusted (non-GAAP) (4) % (2) Revenue measure excludes impact of Speedpay and Paymap; all other measures include the impact of Speedpay and Paymap, but not the gain on sales and related taxes, and exclude restructuring related expenses, acquisition and divestiture costs, and the related tax benefits. Nine Months Ended September 30, 2019 Notes Revenues Operating Income Income Before Income Taxes Provision for Income Taxes Net Income Diluted Earnings per Share Nine Months Ended September 30, 2020 Notes Revenues Operating Income Income Before Income Taxes Provision for Income Taxes Net Income Diluted Earnings per Share 25	

	Key Statistics and Reconciliation of Non-GAAP Measures Consolidated Metrics (a) Revenues (GAAP) $ 1,306.9 $ 1,307.7 $ 5,292.1 $ 1,190.0 $ 1,114.7 $ 1,258.5 $ 3,563.2 Foreign currency translation impact (j) 45.8 41.7 238.9 47.3 46.4 41.1 134.8 Revenues (non-GAAP, constant currency adjusted) 1,352.7 1,349.4 5,531.0 1,237.3 1,161.1 1,299.6 3,698.0 Less revenues from Speedpay and Paymap (k) N/A N/A (130.7) N/A N/A N/A N/A Revenues, constant currency adjusted and excluding Speedpay and Paymap (non-GAAP) $ 1,352.7 $ 1,349.4 $ 5,400.3 $ 1,237.3 $ 1,161.1 $ 1,299.6 $ 3,698.0 Prior year revenues (GAAP) $ 1,387.8 $ 1,401.6 $ 5,589.9 $ 1,337.0 $ 1,340.5 $ 1,306.9 $ 3,984.4 Less prior year revenues from Speedpay and Paymap (k) (89.2) (88.2) (368.2) (91.9) (38.8) N/A (130.7) Prior year revenues, adjusted, excluding Speedpay and Paymap (non-GAAP) $ 1,298.6 $ 1,313.4 $ 5,221.7 $ 1,245.1 $ 1,301.7 $ 1,306.9 $ 3,853.7 Revenues (GAAP) - YoY % Change (6) % (7) % (5) % (11) % (17) % (4) % (11) % Revenues, constant currency adjusted and excluding Speedpay and Paymap (non-GAAP) - YoY % Change 4 % 3 % 3 %(1) % (11) % (1) % (4) % (b) Operating income (GAAP) $ 197.4 $ 226.5 $ 934.0 $ 233.2 $ 221.8 $ 285.2 $ 740.2 Restructuring-related expenses (m) 91.5 16.6 115.5 10.5 5.2 9.1 24.8 Acquisition and divestiture costs (n) 2.5 0.9 16.0 — 0.7 1.5 2.2 Operating income, adjusted, excluding restructuring-related expenses and acquisition and divestiture costs (non-GAAP) $ 291.4 $ 244.0 $ 1,065.5 $ 243.7 $ 227.7 $ 295.8 $ 767.2 Operating margin (GAAP) 15.1 % 17.3 % 17.6 % 19.6 % 19.9 % 22.7 % 20.8 % Operating margin, adjusted, excluding restructuring-related expenses and acquisition and divestiture costs (non-GAAP) 22.3 % 18.7 % 20.1 % 20.5 % 20.4 % 23.5 % 21.5 % (c) Operating income (GAAP) $ 197.4 $ 226.5 $ 934.0 $ 233.2 $ 221.8 $ 285.2 $ 740.2 Depreciation and amortization 61.1 67.0 257.7 58.2 57.1 54.2 169.5 EBITDA (non-GAAP) (l) $ 258.5 $ 293.5 $ 1,191.7 $ 291.4 $ 278.9 $ 339.4 $ 909.7 Operating margin (GAAP) 15.1 % 17.3 % 17.6 % 19.6 % 19.9 % 22.7 % 20.8 % EBITDA margin (non-GAAP) 19.8 % 22.4 % 22.5 % 24.5 % 25.0 % 27.0 % 25.5 % YTD 3Q20 Notes 3Q20 FY2019 3Q19 4Q19 1Q20 2Q20 26	

	Key Statistics and Reconciliation of Non-GAAP Measures Consolidated Metrics cont. (d) Effective tax rate (GAAP) 17 % 31 % 20 % 13 % 16 % 12 % 14 % Impact from restructuring-related expenses (m) 1 % 0 % 1 % 0 % 0 % 1 %(1) % Impact from acquisition and divestiture costs (n) 0 % 0 % 0 % 0 % 0 % 0 % 0 % Impact from gain on sales of Speedpay and Paymap (k) 0 %(7) %(1) % N/A N/A N/A N/A Effective tax rate, adjusted, excluding restructuring-related expenses, acquisition and divestiture costs, and gain on sales of Speedpay and Paymap (non-GAAP) 18 % 24 % 20 % 13 % 16 % 13 % 13 % C2C Segment Metrics (e) Revenues (GAAP) $ 1,113.0 $ 1,125.0 $ 4,407.8 $ 1,015.4 $ 976.6 $ 1,106.5 $ 3,098.5 Foreign currency translation impact (j) 17.9 14.8 97.1 12.9 18.4 11.1 42.4 Revenues (non-GAAP, constant currency adjusted) $ 1,130.9 $ 1,139.8 $ 4,504.9 $ 1,028.3 $ 995.0 $ 1,117.6 $ 3,140.9 Prior year revenues (GAAP) $ 1,107.4 $ 1,127.7 $ 4,453.6 $ 1,056.9 $ 1,112.9 $ 1,113.0 $ 3,282.8 Revenues (GAAP) - YoY % change 1 % 0 % (1) % (4) % (12) % (1) % (6) % Revenues (non-GAAP, constant currency adjusted) - YoY % change 2 % 1 % 1 % (3) % (11) % 0 % (4) % (f) Principal per transaction, as reported ($- dollars) $ 307 $ 300 $ 303 $ 308 $ 322 $ 348 $ 327 Foreign currency translation impact ($- dollars) (j) 5 4 7 5 7 1 4 Principal per transaction (constant currency adjusted) ($- dollars) $ 312 $ 304 $ 310 $ 313 $ 329 $ 349 $ 331 Prior year principal per transaction, as reported ($- dollars) $ 308 $ 301 $ 305 $ 302 $ 303 $ 307 $ 304 Principal per transaction, as reported - YoY % change 0 % 0 % (1) % 2 % 7 % 13 % 8 % Principal per transaction (constant currency adjusted) - YoY % change 2 % 1 % 1 % 4 % 9 % 14 % 9 % (g) Cross-border principal, as reported ($- billions) $ 20.6 $ 20.5 $ 80.7 $ 19.1 $ 20.7 $ 25.5 $ 65.3 Foreign currency translation impact ($- billions) (j) 0.4 0.2 1.8 0.3 0.4 — 0.7 Cross-border principal (constant currency adjusted) ($- billions) $ 21.0 $ 20.7 $ 82.5 $ 19.4 $ 21.1 $ 25.5 $ 66.0 Prior year cross-border principal, as reported ($- billions) $ 20.1 $ 20.5 $ 79.9 $ 19.1 $ 20.5 $ 20.6 $ 60.2 Cross-border principal, as reported - YoY % change 3 % 1 % 1 % 0 % 1 % 23 % 8 % Cross-border principal (constant currency adjusted) - YoY % change 4 % 2 % 3 % 2 % 3 % 24 % 10 % YTD 3Q20 Notes FY2019 3Q20 3Q19 4Q19 1Q20 2Q20 27	

	Key Statistics and Reconciliation of Non-GAAP Measures Business Solutions Segment Metrics (h) Revenues (GAAP) $ 100.6 $ 97.0 $ 388.8 $ 98.4 $ 79.4 $ 89.1 $ 266.9 Foreign currency translation impact (j) 2.9 1.0 12.1 2.2 2.0 (1.9) 2.3 Revenues (non-GAAP, constant currency adjusted) $ 103.5 $ 98.0 $ 400.9 $ 100.6 $ 81.4 $ 87.2 $ 269.2 Prior year revenues (GAAP) $ 100.2 $ 96.8 $ 386.8 $ 95.6 $ 95.6 $ 100.6 $ 291.8 Revenues (GAAP) - YoY % change 0 % 0 % 0 % 3 % (17) % (11) % (9) % Revenues (non-GAAP, constant currency adjusted) - YoY % change 3 % 1 % 4 % 5 % (15) % (13) % (8) % (i) Operating income (GAAP) $ 16.7 $ 11.0 $ 46.8 $ 13.9 $ 1.3 $ 9.4 $ 24.6 Depreciation and amortization 9.9 9.8 39.6 9.4 9.3 9.3 28.0 EBITDA (non-GAAP) (l) $ 26.6 $ 20.8 $ 86.4 $ 23.3 $ 10.6 $ 18.7 $ 52.6 Operating income margin (GAAP) 16.7 % 11.3 % 12.0 % 14.1 % 1.6 % 10.5 % 9.2 % EBITDA margin (non-GAAP) 26.4 % 21.5 % 22.2 % 23.7 % 13.2 % 21.1 % 19.7 % YTD 3Q20 Notes 3Q20 FY2019 3Q19 4Q19 1Q20 2Q20 28	

	Key Statistics and Reconciliation of Non-GAAP Measures 2020 Consolidated Outlook Metrics Operating margin (GAAP) 20 % Impact from restructuring-related expenses and acquisition and divestiture costs (m), (n) 1 % Operating margin, adjusted, excluding restructuring-related expenses and acquisition and divestiture costs (non-GAAP) 21 % Earnings per share (GAAP) ($- dollars) $ 1.72 $ 1.77 Impact from restructuring-related expenses and acquisition and divestiture costs ($- dollars) (m), (n) 0.08 0.08 Earnings per share, adjusted, excluding restructuring-related expenses and acquisition and divestiture costs (non-GAAP) ($- dollars) $ 1.80 $ 1.85 FY2020 Notes Range 29	

	Key Statistics and Reconciliation of Non-GAAP Measures (j) (k) (l) (m) (n) Non-GAAP related notes: Represents the impact from the fluctuation in exchange rates between all foreign currency denominated amounts and the United States dollar. Constant currency results exclude any benefit or loss caused by foreign exchange fluctuations between foreign currencies and the United States dollar, net of foreign currency hedges, which would not have occurred if there had been a constant exchange rate. We believe that this measure provides management and investors with information about revenue results and trends that eliminates currency volatility while increasing the comparability of our underlying results and trends. On May 9, 2019, we completed the sale of our United States electronic bill payments business known as “Speedpay” to ACI Worldwide Corp. and ACW Worldwide, Inc. ("ACI") for approximately $750 million in cash. In addition, on May 6, 2019, we completed the sale of Paymap Inc. ("Paymap"), which provides electronic mortgage bill payment services, for contingent consideration and immaterial cash proceeds received at closing. Both Speedpay and Paymap were included as a component of "Other" in our segment reporting. Revenue has been adjusted to exclude the carved out financial information for Speedpay and Paymap and the gain on the sales and the income taxes on the gain, including the elimination of previously forecasted annual base- erosion anti-abuse taxes, has been removed from adjusted effective tax rate. These financial measures are non-GAAP measures and should not be considered a substitute for the GAAP measures. We have included this information because management believes that presenting these measures as adjusted to exclude divestitures will provide investors with a more meaningful comparison of results within the periods presented. Additionally, Speedpay and Paymap contributions to operating income exclude corporate overhead allocations. Earnings before Interest, Taxes, Depreciation, and Amortization (“EBITDA”) results from taking operating income and adjusting for depreciation and amortization expenses. EBITDA results provide an additional performance measurement calculation which helps neutralize the operating income effect of assets acquired in prior periods. Represents impact from expenses incurred in connection with an overall restructuring plan, approved by the Board of Directors on August 1, 2019, to improve our business processes and cost structure by reducing headcount and consolidating various facilities. While certain of these expenses are identifiable to our business segments, primarily to our Consumer-to-Consumer segment, they have been excluded from the measurement of segment operating income provided to the Chief Operating Decision Maker for purposes of assessing segment performance and decision making with respect to resource allocation. These expenses are therefore excluded from the Company's segment operating income results. While these expenses are specific to this initiative, the types of expenses related to this initiative are similar to expenses that we have previously incurred and can reasonably be expected to incur in the future. We believe that, by excluding the effects of these charges that can impact operating trends, management and investors are provided with a measure that increases the comparability of our underlying operating results. Represents the impact from expenses incurred in connection with our acquisition and divestiture activity, including the Speedpay and Paymap divestitures. We believe that, by excluding the effects of these charges that can impact operating trends, management and investors are provided with a measure that increases the comparability of our underlying operating results. 30